2
Index 01
Message for the AMResorts Family....................
4
02
Our Philosophy...........................................................
5
03
Decalogue + AMR Attitude....................................
11
04
AMR News..................................................................
13
05
Getting to Know Rodrigo Llaguno.......................
16
06
Outstanding Staff Members..................................
19
07
Featured Training.......................................................
21
08
Think, Act, and Work Safely .................................
30
09
How to Take Care of Ourselves............................
32
10
Let’s Get Social...........................................................
35
11
Awards, Acknowledgments, and Certifications
37
12
AMResorts in Your Community............................
39
13
Internal Events............................................................
45
14
Birthdays......................................................................
65
15
Grooming Standards................................................
68
16
Host City.......................................................................
70
17
Wellness.......................................................................
72
18
Hotels List....................................................................
73
General Editors: Gabriela Samel and Javier Saavedra Special Collaborations: Zuko García, Rubén Caraballo and David Pritchard Art Editor: Amy Landero
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01
Message for the AMResorts Family
Message for the
AMResorts Family “
The positive impact offered by our company is reflected day after day by those customers choosing us
It is essential to keep offering a warm, merry and professional service, which has helped us to build this story together. Additionally, let’s keep
“
working without losing the proactive approach
Despite the unprecedented challenges brought by
to comply with the health and hygiene protocols,
the Covid-19 pandemic and the close of business
which protect our guests and employees while
in 2020, our industry is recovering since we offer
we create a reliable atmosphere in our properties.
a unique socio-cultural value. Travel and tourism are essential activities that create jobs, empower communities and strengthen bonds around the world. AMResorts is no exception. The positive impact
Keeping this in mind will keep us evolving successfully through this year, considering that our corporate mission is to turn vacation dreams into life-long memories.
offered by our company is reflected day after day by those customers choosing us because of our brand commitments to improve their families lives, let them forget about their worries and celebrate unforgettable moments with their loved ones in very important places.
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Mission
Vision
We turn vacation dreams into life-long memories.
To be the first choice in vacation travel, enriching lives, and uniting the world.
Values We Are Authentic We Inspire Action We Do It Together We Own Our Results We Are Hungry For More We Do Everything With Passion
Gabriel Felip
Group President AMR Global Operations AMResorts
Our Philosophy
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02
Our philosophy
ONE ALG
Mission We turn vacation dreams into life-long memories.
Vision To be the first choice in vacation travel, enriching lives, and uniting the world.
DREVC I We are proud to be hosts and our personal image is impeccable
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02
Our Philosophy
Values We Care We care about our team members, our communities, and the environment.
DRELC I We care
We Are Authentic We are open, honest, respectful, and we appreciate each other.
We Inspire Action We take initiative and make things happen.
SESMB I We are authentic
We Do It Together We work as a team and value diversity and inclusion.
We Own Our Results We are committed and accountable to deliver results.
We Are Hungry for More
NOSRC I We inspire action
We are curious, we embrace change, and we drive growth and innovation.
We Do Everything with Passion We work hard and have fun. DREPB I We do it together
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Our Philosophy
02
Commitment Statement Team Members
Creating opportunities and promoting personal well-being.
Customers Delivering vacation experiences beyond expectations.
Jardín Tropical Hotel I We work hard and have fun
BREMB l We are committed and accountable to delivering results
BRERC & SECUN I Creating opportunities and promoting personal wellbeing
DRMPC l We know and practice our ONE ALG mission
SEPLC I Our smile and salutation are our best business card
ZOPDB I We work along with our coworkers in different departments
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02
Our Philosophy
Partners Honoring our commitments and delivering superior profitability.
Communities & Environment Enriching and sustaining the places where we live, work, and travel.
SECCC l We are curious, we embrace change, and we encourage growth and innovation
DRELM l We turn vacation dreams into life-long memories
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SEBMI I We work as a team and value diversity and inclusion
SEPCR l We know our individual and team objectives
NOJRC I We live to the full our AMResorts philosophy
SEPLC I All the team at AMResorts work in accordance with our ONE ALG values
Our Philosophy
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02
20 Service Principles that we apply: 01 We know, and practice, our ONE ALG mission.
02 Our smile and salutation are our best business card.
03 We aid our guests and take every
opportunity to offer them personalized suggestions about our resort’s facilities and activities.
04 We are all responsible for keeping a clean image of our resort’s facilities.
05 We know our individual and team
objectives, and we work together to achieve these.
06 We are well known for our kindness and phraseology.
07 We apply work procedures and we
consistently comply with our standards.
08 We are service professionals, responsible
for assisting in every opportunity from the start to the end. We provide solutions from the root of every situation.
09 We are conscious of our impact in our work, environment, and social fields.
10 We are aware and informed about
our resort’s daily happenings through departmental briefings and informative boards.
11 We are the best promotors of our resort
as we perfectly know our resort’s facilities and its activities.
12 We are proud to be hosts and our personal image is impeccable.
13 We constantly strive to improve ourselves in our work-environment.
14 All Supervisors and Department leaders
know how to face and approach difficult or emergency situations.
15 Our resort is the window to the world. We
ensure our guests are always taken care of by offering them a pleasant smile and by greeting them.
16 We apply the basic aspects of service: attitude, quality, and opportunity.
17 Attitude: We provide excellent service with facts, not just with words.
18 Quality: We plan and organize our daily
activities to avoid improvisation. We make sure things are done correctly from the beginning, on time, and always according to our guests’ needs.
19 Opportunity: We use our empowerment to offer service when this is needed.
20 All the team at AMResorts work in
accordance with our ONE ALG values.
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02
Our Philosophy
Our smile and salutation are our best business card.
DREPB I Our hotel is a window to the world
DRELC I Every interaction is unique
ZOPDB I Our smile and salutation are our best business card
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DREVM I We inspire everyone around us
DRMPC I We provide the greatest service
Attitude AMR
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03
Decalogue + Attitude AMR
SEMRC I Show your best smile and greet in every interaction
ZVRIM I We value this return as an opportunity to shine!
1. 2. 3. 4. 5. 6. 7.
Demonstrate a positive attitude to any situation.
8.
Work together with your colleagues and the different departments as one team.
9.
Live the service as your life philosophy, inspiring everyone around you.
10.
Show your best smile and greet in every interaction. Get to know each guest, their names and preferences. Always offer help with quality, warmth, and kindness. Remember that every interaction is unique: make it count! Be the author of WOW moments! Be accountable and “close the cycle” of every request.
Value this return as an opportunity to shine!
Work together with your colleagues and the different departments as one team. SUARM I Service is our life philosophy
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03
Attitude AMR
WOW
MOMENTS
01
I always demonstrate a positive attitude
02
We work together with our colleagues
03
We live service as our life philosophy
04
I’m the author of WOW moments
05
Every interaction is unique
BRCSL I Quality, warmth, and kindness
SECCC I We promote proactivity
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DREPM I We are authors of WOW moments!
DREDL I We are all responsible for keeping our spaces clean
AMR News
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*
AMR NEWS WE ARE A “SÚPER EMPRESA”!
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AMResorts has been recognized in the ranking of Expansión Magazine’s 2020 Súper Empresas as one of the best places to work in Mexico. The ranking was carried out in collaboration with Top companies, a leading firm in the diagnosis and strengthening of organizational culture in Mexico.
In the 2021 edition, AMResorts maintained, for the second time in a row, the fourth position in the ranking of places where everyone wants to work, in the more than 3,000 employees category of Súper Empresas México. Likewise, AMResorts stood out in “job growth” and “diversity and inclusion” factors, which are a fundamental part of the evaluation process to obtain the distinction.
Once again... #WeDoItTogether
Gabriel Felip | Group President AMR Global Operations “We are very happy to be recognized for ten consecutive years, as one of the tourism companies where everyone wants to work”
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04
*
AMR News
AMR NEWS Loriana Granillo was named “Top Performer” by the WTTC Loriana Granillo, Standards and Innovation Director at AMResorts, was named “Top Performer” by the World Travel and Tourism Council (WTTC), held on April 26 and 27 in Cancun. Loriana was recognized for her constant performance and contribution, not only for our company but for the travel and tourism industry.
Loriana with the executive team ALG
This distinction to Loriana reflects her commitment to the tourism industry. She also stands out for her service philosophy, which without a doubt, makes her a key component of the tourism industry.
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Loriana and Alex Zozaya
As the organization celebrates its anniversary, they recognized Loriana for her vocational commitment to improve and implement effective strategies in Quality affairs at AMResorts. In consequence, providing a significant development for the growth and recovery of our industry.
Congratulations, Loriana!
AMR News
Three Now Branded Properties to Become Dreams Branded Properties
On June 15, 2021, Now Onyx Punta Cana will become Dreams Onyx Resort & Spa. On June 30, 2021, Now Jade Riviera Cancun will become Dreams Jade Resort & Spa. On October 22, 2021, Now Sapphire Riviera Cancun will become Dreams Sapphire Resort & Spa.
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*
AMR NEWS In order to continually evolve and enhance the onproperty guest experience, we are excited to share that Now Jade Riviera Cancun, Now Onyx Punta Cana and Now Sapphire Riviera Cancun have invested heavily across their accommodations, amenities and facilities, and will therefore undergo exciting brand changes to become Dreams Resorts & Spas as follows:
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Spice restaurant at Dreams Jade Riviera Cancun
The Jungle Water Park at Dreams Onyx Punta Cana
As outlined, these properties have invested heavily in all aspects of the resort in order to further elevate and upgrade the overall guest experience delivering the Unlimited-Luxury standards and signature concept the Dreams Resorts & Spas brand is known for. We are excited to announce this wonderful news on behalf of these properties, which will better serve our mutual clients.
Thank you for your continued support and partnership.
Enhanced room décor at Dreams Sapphire Riviera Cancun
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05
Getting to know Rodrigo Llaguno
Getting to know
Rodrigo Llaguno Group President UVC & Amstar
I feel a sense of great responsibility due to my leadership roles 1. Mention 3 qualities of yours... Equanimity Tranquility Joy
2. What is your purpose in life? To me, the most important thing would be to leave this world better than it was before I was born. Of course, this is a very broad purpose that I mostly apply to my closest circles: family, company, customers, and my community. I feel a sense of great responsibility due to my leadership roles.
I want to enjoy life and live the present to the fullest
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Getting to know Rodrigo Llaguno
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05
Years of experience: 21. Occupation: Chemical engineer with MBA. Birthplace: Mexico City. Favorite sport: Running. Favorite dish: Mexican food (I love tasting new flavors, though). Hobbies: Listen to music and read. What you like the most about yourself: Optimism. Favorite movie: I don’t have one in mind but I do love the independent cinema and musicals.
3. What were you doing before ALG? After concluding my masters’ degree, I started working for TAC, an airline based on El Salvador. In 2010, they merged with Avianca and I was responsible for the airport operations, the service aboard, the cabin crew, and generally, the touchpoints providing service to our customers. After Avianca, I worked for Aeromexico in a similar position and for a short term because Atento hired me to control their operations in Mexico. It was a brief period, I was still working in the service and customer areas but a bit away from the travel and hospitality world. And, while I was working for Atento, I was invited to become a part of ALG and go back to this amazing world.
4. What do you consider the value you added to the company? I believe that my experience is relevant to make UVC and Amstar rise to the level that ALG expects in accordance and synergy with the other businesses. I also consider that coming from a different background gives me the ability to bring fresh ideas to benefit the business.
5. What are you expecting for UVC & Amstar in the years to come? In UVC, our goal is to “Double down on UVC Growth” and achieve the double of the existing partners. Additionally, we expect to get an increase in AMR reservations. As for Amstar, we expect to maximize the business with ALGV, AMR and UVC, and expand our digital capacity and service to Mexican customers.
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05
Getting to know Rodrigo Llaguno
6. Share with us an experience that changed your life personally and professionally? Probably, the strongest professional experience was when I couldn’t find a job after finishing my masters’ degree. The economic situation back then created a difficult environment to get interviews, and for many months, as a householder, I had a hard time finding open doors. One may think that this experience is nothing but, for me, it was a very sad and stressful experience. It made me organize my priorities, learn to sell myself better, value the things we take for granted like health and family, and lead me to my current professional path.
7. What are you proud of? To go to bed at night in peace, since I give my best every day and try to be as congruent as possible.
8. Which has been your greatest professional achievement? Does having convinced my wife to marry me count? (laughs). To run every marathon of “Marathon majors” and a record of 2:54.
10. What are the virtues of a good leader?
9. How do you see yourself in 5 years?
To lead giving the example in a positive and propositive way.
Enjoying the outcome of teamwork in ALG, as well as enjoying life with friends and family.
11. What are you learning in life nowadays? How to value the important things and live the present.
12. A quote: “This too shall pass”.
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Outstanding Staff
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Outstanding Staff AMR A MERI CAS
BRCSL I Carla López, Best Back Employee of Abril
BRCSL I Issac Sánchez, Best Supervisor of the Bimester
BRCSL I Michelle Castro, Best Front Employee of April
BRERC & SECUN I Gloria Balam, Best Back Employee
BRERC & SECUN I Julieta Paz, Best Front Employee of April
DRELC I Agustín Hernández, Best Supervisor of the Bimester
DRELC I Miguel A. Melo, Best Employee of April
DRELC I Sabino García, Best Employee of April
DRELM I Félix Camacho, Best Employee of April
DRELM I José Felipe Acuña, Best Supervisor of the Bimester
DRENA I Amos Antonio Martínez, Manager of the Bimester
DRENA I De La Concha Vera Sofia Clementina, Employee of April
DREPC I Juan Francisco Berroa, Best Supervisor of April
DREPC I Norgi Batista, Best Employee of April
DRETU I Joaquín Estrada López, Best Supervisor of the Bimester
DRETU I Mariana Amado Asomosa, Best FOH Employee of April
DRENA I Roberto Gerónimo Jiménez, Back Employee of April
DREPM I Donatila Ramírez, Best Employee of April
DRETU I Mildred Montesinos, Best FOH Employee of April
DREPB I Carlos Miguel Céspedes Peña, Best Supervisor of April
DREPM I Elizabeth Cruz, Best Front Employee of April
DRETU I Xóchitl Ariadna Flores Espinosa,
Best CO of the Bimester
DREPB I Pedro Silva, Best Employee of April
DRERC I María Zavala, Best Employee of April
NOSRC I Arlen Díaz, Best Supervisor
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06
Outstanding Staff
The only way to do a great work is to love what you do
NOSRC I Isidro Arcos, Best Back Employee
NOSRC I Julio Espinosa, Best Front Employee
NOSRC I Leonardo Quintero, Best Back Employee
NOSRC I Matilde Cruz, Best Front Employee
SECCC I Juan Mercedes, Best Employee of April
SECCC I Luciano Jesús Romero, Best Supervisor of April
SECPM I Valeria Carmona Palma, Best Supervisor
SEPLC I Alberto Carmona, Best Back Employee
SEPLC I Maricruz Valencia, Best Front Employee
SEPLC I Óscar Villavicencio, Best Supervisor of the Bimester
SEVPV & NOAPV I Luz Estrada, Best Employee of April
SUARM I Carlos Esquivel, Best Supervisor of the Bimester
SUARM I Romeo Ríos, Best Employee of April
ZOMBJ I Mellissa Gordon, Best Employee of April
ZOPDB I Gustavo Morales Pérez, Best Supervisor of the Bimester
SEVCU I Pedro Nieto, Manager of the Trimester
SEVPV & NOAPV I Griselda Palomares,
SUDIX I Luis Fernando Dircio, Best Front Employee of April
SUPOP I Audry Tejada, Best Employee of April
Best Supervisor of the Bimester
SUPOP I Maribel Del Rosario, Best Supervisor of April
We Do Everything with Passion! ZOPDB I Manuel Jesús Sosa Najera, Best Employee of the Bimester
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Thank you all for your commitment!
Featured Trainning
Featured
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07
TRAININGS
AMR Europa I Training to 16 staff managers of hotels in Baleares; getting ready for the openings
DREPB I Certification: Responsible alcohol service
At AMResorts we are interested in your professional growth and that is why your goal is our goal!
BRERC & SECUN I Course on fermented and distilled products
BRCSL I Fire-fighting training
DRERC I Course: The ABC of wine
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07
Featured Training
BRERC & SECUN I First aid training
DREHU I Certification on first aid for children
DRELC I Course: Manual handling of heavy loads
DREHU I Certification: Responsible alcohol service
DRELC I Course: The ambition to be better
DRELC I Course: Safety and earthquakes
DREPB I Certification: Code of conduct 2021
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DRETU I Induction training
Featured Training
DRERC I Training by the IQM: Effective communication within the family
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07
DRESC I Composting workshop
DRESC I Evacuation and communication squad
DRMPC I Certification in Innovation and Quality Improvement
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07
Featured Training
DREVC I First-aid training
DREVM I Training for the internal Civil Protection Brigade
DRERC I Lifeguard recertification
NOJRC I Training on how to use the new phones
NOECU I Fire-fighting brigade recertification
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Featured Training
NOJRC I Closing of the internal mini-certification in wine
NOSRC I Fire fighting practices
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07
NOJRC I Induction training
NOJRC I Environmental practices to celebrate the sea turtles season
SEARM I Painting workshop
SEBMI I Course: Living the AMR philosophy
SEARM I Gardening workshop
SEPCR I Empowerment talk
SECCC I Supervision fundamentals
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07
Featured Training
NOSRC I Seminar on skills for supervisors SECHU I Training for trainers
SECPM & DREPM I Course: Handling stress and mindfulness SECCC I Storage and use of chemicals
SEVCU I Emotional intelligence workshop
SECCC I Induction
SECHU I Legionella course
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SECHU I Soap-making workshop
Featured Training
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07
SEVCU I Productivity workshop ZOMBJ I Guidance workshop
SUNPV I Rainforest Alliance reinduction
SECPM I Induction for new employees
SEVPV & NOAPV I Course: Substation and earth ground
SUARM I Training for Emergency brigades
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07
Featured Training
SEPLC I Pevonia Training
SUDIX I Training: Evacuating disabled people practices
SUARM I Environmental training: A commitment with water
ZOPDB I Certification: First-aid brigade
ZOPDB I Certification: Fire-fighting brigade
ZOPDB I Evacuation drill
SECCC I Induction
ZVRIM I Wine tasting (Viña Pasión por el Vino)
SEVPV & NOAPV I Course: Children sexual abuse prevention
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ZVRIM I Talk: harassment at work
Featured Training | 07
DREPC I Evacuation drill
DRESC I Bar training and practices
SEARM I Induction training
SECCC I First aid
SEVCU I App Nuvola training
SESMB & BREMB I Fire-fighting training (Engineering team)
SECPM I Course: Emotional risk prevention for HR
NOSRC I Aquatic rescue
SEMRC I Pevonia Certification
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Think, Act & Work Safe
Think, Act & Work Safe Invest now in resilient occupational Safety and Health Systems April 28th is the World Day for Safety and Health at Work. This year, the International Labor Organization is proposing every company in the world to “anticipate, prepare and respond to crises: Invest now in resilient occupational safety and health systems”. This year’s celebration is about strategies to strengthen the OSH systems to build resilience, in order to face crises now and in the future, drawing on lessons learned over the time. The Covid-19 pandemic has led governments, employers, employees and society, in general, to face unprecedented challenges related to the SARS-CoV-2 virus and the several effects on the world of work, and our tourist industry, by consequence. I believe that we are all aware of the hard times we went through and how the hotel industry had to renew, facing the challenges of the pandemic and its changes.
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Our working system has been reinforced and become resilient We must be very proud of how our company took advantage of this situation to grow. We grew in terms of operations by measuring and reducing the impact of this crisis; the design and application of the protocols, and measuring and controlling processes related to safety and health of guests, employees and visitors. The pandemic has had an impact in every aspect of the world of work, from the risk of transmission to risks related to OSH to reduce the spreading of the virus. In AMResorts we have been transmitting a safety and wellness message to our team, customers, partners and nearby communities. It is very pleasant to hear our guests expressing how well they feel in our property and how they value our efforts to reduce the spreading of this virus.
Think, Act & Work Safe
We are certain that during this time we have cared, have been authentic and proactive, have done it together, oriented to results, and have never lost the passion that distinguishes us. Our working system has been reinforced and become resilient. Keep transforming the dream vacations into life-long memories.
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08
Get in touch with your supervisor or OSH agent and tell them your ideas to keep moving forward.
Remember that your opinion, involvement and contribution are very important to keep moving forward against the upcoming challenges.
You can send your collaboration, idea or suggestion to rcaraballo@amresorts.com, thank you!
Rubén Caraballo
Regional Manager of Innovating Standards Dominican Republic
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09
How To Take Care of Ourselves?
How To Take Care of Ourselves? You are a key component to stop the spread of respiratory diseases!
We are all responsible for preventing the transmission of the virus. At this time, the most important preventive measure is complying with our CCV protocols, maintaining social distance, and wearing a mask.
Prevention is in our hands!
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Wash your hands
Use the mask
Respect social distancing
Cough or sneeze into your elbow
Go to the doctor only if needed
Don’t spread fake news
How To Take Care of Ourselves?
BRCSL I We provide our CCV protocols through QR codes
BRERC & SECUN I We are constantly carrying out Covid-19 tests to our employees
DREDL I We have concluded our vaccination plan
DREHU I Wearing face masks properly
DRELC I We use our PPE correctly
DRELM I We sanitize the common areas in the hotel
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09
ZOMBJ I We placed QR codes in our Lobby
Prevention is in our hands! 33
09
How To Take Care of Ourselves?
DRENA I We promote a proper handwashing
DREPM I Health Day for employees
DRMPC I We sanitize the common areas in our hotel
DRMPC I Vaccination Day
NOSRC I We promote a healthy distance
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SUPOP I We are vaccinated and on guard
ZVRIM I We care for our CCV protocols
Let’s Get Social
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10
Let’s get social
Social media promotes sustainability Have you ever heard of the UN Sustainable Development Goals? Let me tell you: On September 25th, 2015, the world leaders adopted a group of goals to reduce poverty, protect the planet and ensure prosperity for everyone, as a part of the new sustainable development agenda. Each goal has specific objectives to be met by 2030. AMResorts is committed to contribute so that these goals may be achieved. In fact, I believe that you may have helped to achieve these goals in the past; check the list:
You may wonder, what does this have to do with social media? Well, one of the social media goals is to inform us about what is happening inside our hotels. In fact, we are proud to do that! Human Resources, Quality, Environment and Social Media departments are always working together. I will now explain how in AMResorts we manage to achieve these goals and how they are aligned with our One ALG culture. Goal 13: Climate action
ALG value: We care
How do we do it? The AMResorts hotels are constantly participating in reforestation activities. Trees are Earth’s lungs and they are also shelter and home to so many species of flora and fauna in every region. We have organized the following activities:
Goal 14: Life below water
ALG value: We care
SEVCU I Life Below Water
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10
Let’s get social
How do we do it?
In AMResorts there is a campaign named “Skip the straw”, aiming to reduce the use of plastics and sea pollution. We no longer use plastic straws for drinks, we use biodegradable ones and their use is optional. Also, other examples would be the beach clean ups, the campaigns during sea turtle nesting season, and many more! Click on the QR codes to see more of these actions!
NOSRC I Climate Action
NOSRC I Climate Action
SEPCR I Climate Action
SECHU I Life Below Water
And I could keep going with examples aligned to the UN SDG and our ALG values mission. Are you as proud as I am? Now you know that whenever you are part of our daily activities, you are also helping us to achieve UN’s goals for 2030. As we always say: Together we can!
Zuko García Social Media Manager 36
Awards, Acknowledgments, and Certifications | 11
Awards & Acknowledgments
DRESC I Certificate: S Distinctive
DREHU I Certification: S Distinctive
DREVC I Award to the best hotel opening
SEACZ & SUSCZ I Award to Hotel Sector, Labor Day celebration
DREVM I Award for being a tourist company safe from Covid-19
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11
Awards, Acknowledgments, and Certifications
SECPM & DREPM I Awards ceremony for employees
SECPM I Certificates of labor competition
ZVRIM I NOM-07-TUR-2002 and NOM-010-TUR-2001 Awards
Now Sapphire Riviera Cancun DREVC I Diploma to the most-mentioned employees on social media
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AMResorts in your community
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AMResorts in your community We are socially responsible! BRCSL I Beach clean up
DREVC I Donation of toys to Institución Hashem
BRERC & SECUN I Beach clean up
DREHU & SECHU I Clean up at Playa Arrocito
DREDL I Beach clean up
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12
AMResorts in your community
DREHU & SECHU I Clean up at Río Huatulco
DRELC I Supporting Kilotón
DRELC I Beach clean up
DRELM I Clean up at Playa Rajada
DREPC I Beach clean up
DRENA I Mangroves clean up
DRESC I Perimeter clean up at Parque Kabah
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AMResorts in your community
DRESC I Perimeter clean up
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12
DRETU I Clean up at Iglesia Felipe Carrillo Puerto
DRETU I Micro waste
DREVC I Toy Kilometer
DRMPC I Clean up at Playa Macao
NOJRC I Donation of a cake to children in Puerto Morelos
NOJRC I Beach and mangrove clean up
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12
AMResorts in your community
NOSRC I Donation to children in Puerto Morelos
NOSRC I Donation of linens
SEACZ & SUSCZ I Baby Shower at home
NOSRC I Beach clean up
SECPM I A course on protection of the sea turtles
SECCC I Beach clean up
SEPCR I Conference with the community
SECPM I Beach clean up
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SEPLC I Donation to Human Society
AMResorts in your community
SEVCU I Juguete con Causa campaign
SEVCU I Donation of supplies to Kilotón
SEVPV & NOAPV I Beach clean up
SEVCU I Lagoon clean up
SUARM I Reforestation activities at Antorchistas elementary school
SUARM I Beach clean up
SUARM I Donation of supplies to Los Antorchistas community
SUDIX I Beach clean up
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12
SEMRC I Beach clean up
SUNPV I Donation of toys to the DIF system
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12
AMResorts in your community
ZOPDB I Donation to Fundación TELETÓN
ZOPDB I Clean up at the sea turtles nesting areas
ZVRIM I Reforestation activity
What is the essence of life? To serve others and to do good
ZVRIM I Clean up at Salina Grande lagoon
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Internal Events
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13
Internal Events
We are proud of our traditions!
BRERC & SECUN
SSI App DREPC
SUDIX
DRESC
NOSRC
SECHU
SECPM
SEARM
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13
Internal Events
Mother’s Day (México)
SEVCU
SEPLC
DRERC DREHU
DRETU
DREVC
SEARM SEBMI
NOSRC
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BRCSL
Internal Events
DREVM
NOJRC
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13
SUARM
Secretary’s Day (Dominican Republic)
DREDL
DREPB
DREPC
SECCC
SUPOP
ZOAPC
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13
Internal Events
Earth Day
BREMB BRERC & SECUN
DRELM
DREDL
DRENA
DRESC
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DREPB
DREVM
DREHU
DREPM
Internal Events
NOECU
13
DRMPC
NOJRC
NOSRC
SEACZ & SUSCZ
SECPM
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SECHU
DREVC
SEPCR
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13
Internal Events
SEVPV & NOAPV SEPLC
SUDIX
SUARM
SUPOP
SUNPV
ZOPDB
ZVRIM
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Internal Events
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13
Easter
happy easter day
BRCSL
SUNPV
DREPM
DRELC
SECPM
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13
Internal Events
Children’s Day in México
BRCSL
BRERC & SECUN
DREPM DRELC
DRESC
DRERC
NOECU
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NOJRC
ZVRIM
Internal Events
NOSRC
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SEARM
SEVCU
SECHU
SEPLC
SUDIX
SEVPV & NOAPV
SECPM
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13
Internal Events
Labor Day
DREDL
DRMPC
DREPB
NOSRC
SUPOP
SECCC
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Internal Events
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13
Academy Awards
DRELC
DREVC
NOECU
NOSRC
SECPM
SUNPV
Hoollywood 55
13
Internal Events
Others
ASOPL I Everything ready for our guests ASOPL I Cleaning our common areas
BRCSL I Early-birds breakfast
BRCSL I Food supplies for the laundry department
BRCSL I Super Bowl
BRCSL I Awarding the employees with most mentions in social media
BRERC & SECUN I PB Cup
BRERC & SECUN I Farewell to Mr. Bretón
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Internal Events
BRERC & SECUN I Employees’ meeting
BRERC & SECUN I Security and hygiene tour
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BRERC & SECUN I Kilos de Bienestar program
BRERC & SECUN I Union meeting
DREHU & SECHU I Drinks contest
DREHU I Mandala contest
DREHU & SECHU I Signing of agreement to cooperate with Cooperativa Cruz del Monte
DREHU I Environmental commitment (water)
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13
Internal Events
DRELC I Beach volleyball
DRENA I Meal with the winners of the Service Race
DRELC I A tribute to our brigades
DREPB I Meal with General Management
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DRENA I Covid-19 tests day for employees
Internal Events
DREPB I Successful vaccination day against Covid-19
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DREPB I Meeting with the Energy-Saving Committee
DREPC I Vaccination day
DREPC I Softball game
DRESC I Adopting trees
DRETU I Meal with the employees of the month
DRETU I Women rights
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DRETU I Cleaning our dining area
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Internal Events
DRETU I Women making tracks
DREVC I Candies bags for our employees’ children
DRMPC I Certificates to outstanding employees
DREVC I WOW moment with donuts for the Public Areas team
NOECU I Having breakfast with the third shift
NOECU I Winners of the Baja & Gana challenge
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NOECU I Mole contest
NOJRC I Cleaning our basements
Internal Events
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NOSRC I 11th anniversary
NOSRC I Drawing contest
SEACZ & SUSCZ I Adopt a plant
NOSRC I International Autism Day
SEACZ & SUSCZ I Recycling contest
SEACZ & SUSCZ I Graphic Designer Day
SEACZ & SUSCZ I Cocktails contest
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13
Internal Events
SEARM I Dinner with night-owls
SEARM I Cocktail with the stars of service
SECCC I Successful vaccionation day
SEARM I Themed meal
SECPM & DREPM I Yoga class to welcome the spring
SEPLC I Maintenance integration activity
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SECHU I Cleaning the house
SEPLC I Housekeepers integration activity
Internal Events
SEVCU I Lunch with Quality leaders
SUARM I WOW moment for employees
ZOAPC I Award to an outstanding employee
Tap aquí I 8th anniversary SUSCZ
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SEVPV & NOAPV I Hotel anniversary
SEVPV & NOAPV I AMR knowledge competition
SUARM I Zumba for employees
SUARM I Eye care day
SUDIX I Bimonthly meeting
DREPB I Cacao Fest
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13
Internal Events
ZOPDB I Early-birds breakfast
ZOPDB I Award ceremony
ZOPDB I Winner of the drawing contest
DRMPC I Cocoa Festival (every Saturday during the month of May)
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SEACZ & SUSCZ I Nahomy Salinas: Winner of the recycling contest
Birthday´s
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Birthday´s!
BRCSL
DRELC
DRELM
DRENA
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14
Birthday´s
DREPM
NOSRC
DREVC
Tap aquí SEPLC
SEPCR
SEARM
The time that is enjoyed is the truly lived time SEACZ & SUSCZ
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Birthday´s
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SEVPV & NOAPV
SUDIX
ZOMBJ SUPOP
ZVRIM
ZOPDB
SECPM
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15
Groomings Standards
Groomings STANDARDS Grooming Standards for Ladies
Each of us are representatives of our hotel, so we must consider our behavior and personal image. Wear full uniform, in a good state, well-ironed, clean, and immaculate. Carry the AMResorts Bible in your pocket every day. Hair completely held up and drawn back, avoid hair on the forehead, use a hair cap if your work area requires it. Avoid accessories in your hair and using bright hair dyes. Use discrete makeup, soft tones, no eye-catching colors. Your name tag should be on the left side, always visible, clean, with your name on it, and without decorations. Clean shoes, completely closed, matching your uniform, anti-slip. Short and clean nails, without any nail polish. Use a subtle deodorant or perfume. Always have an excellent attitude and a helpful smile. Do not use any kind of accessories (necklaces, wristbands, headbands, etc.).
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Groomings Standards
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15
Did you know that we can also smile with our eyes? Remember that the mask must be worn at all times
Grooming Standards for Men Wear full uniform, in a good state, well-ironed, clean, and immaculate. Carry the AMResorts Bible in your pocket every day. Short hair, avoid extravagant haircuts, sideburns should be at mid-ear level. Shave daily, no beard or mustache. Clean and short nails. Your name tag should be on the left side, always visible, clean, with your name on it, and without decorations. Clean shoes, completely closed, matching your uniform, anti-slip. Wear a white t-shirt under the uniform, avoid using color t-shirts or with political slogans, logos, etc. Use a subtle deodorant or perfume. Always have an excellent attitude and a helpful smile. Do not use any kind of accessories (necklaces, wristbands, headbands, etc.).
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16
Host City
Host city:
Puerto Juárez The mother of Cancun Puerto Juárez is located 2 km away from Cancun and its name was given by presidential decree in 1879. Back then, the federal government ordered the construction of lighthouses to protect coral reefs and coastline from ships and boats. For many years, Puerto Juárez was home to engineers and workers who were building the first hotels in the existing hotel zone of Cancun. In fact, Puerto Juárez is a compulsory access to local people and tourists who want to go to Isla Mujeres because of its geographical location and its two sea terminals with modern and comfortable ships. Once in Isla Mujeres, one could find boats who offer tours to the coral reefs for reasonable prices, snorkel at the underwater museum, swim at Playa Norte or shopping through the island.
Muelle Puerto Juárez
Many people on the island are devoted to fishing. Some of them deliver fresh seafood to restaurants in Cancun and specifically Puerto Juárez, where we can witness this activity.
Playa del Niño
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Playa del Niño is a very popular beach within the local people. Recently, it was improved to offer greater comfort to swimmers and now we can find a police station,
Host City
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parking, palapas, bathrooms, and seafood restaurants. Also, there is an archeological zone 5 minutes away from Puerto Juárez named “El Meco”, which is an archeological site of the pre-Columbian Maya civilization. Other popular activities in Puerto Juárez are: sport fishing, diving, snorkeling, kayaking, windsurfing, wave runners, and so on.
PUERTO JUÁREZ
Pescadores y Tours
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Wellness
Wellness
By David Pritchard Health & Performance Coach Apple Leisure Group
7 Rules to Live More Like a Zen Monk and find Inner Peace We have more possibilities available in each moment than we realize Thich Nhat Hanh I’m not a Zen monk, nor will I ever become one. However, I find great inspiration in the way they try to live their lives: the simplicity of their lives, the concentration and mindfulness of every activity, the calm and peace they find in their days.
Why live more like a Zen monk?
Because who among us can’t use a little more concentration, tranquility, and mindfulness in our lives? Because Zen monks for hundreds of years have devoted their lives to being present in everything they do, to being dedicated and to serving others. Because it serves as an example for our lives, and whether we ever really reach that ideal is not the point.
1. Do one thing at a time. This rule (and some of
the others that follow) will be familiar to long-time Zen Habits readers. It’s part of my philosophy, and it’s also a part of the life of a Zen monk: single task, don’t multitask. When you’re pouring water, just pour water. When you’re eating, just eat. When you’re bathing, just bathe.
2. Do it slowly and deliberately. You can do one task
at a time, but also rush that task. Instead, take your time, and move slowly. Make your actions deliberate, not rushed and random. It takes practice, but it helps you focus on the task.
3. Do it completely. Put your mind completely on the
task. Don’t move on to the next task until you’re finished. If, for some reason, you have no choice but to move on to something else, try to at least put away the unfinished 72
task and clean up after yourself. Then you’re done with that task, and can focus more completely on the next task. 4. Do less. A Zen monk doesn’t lead a lazy life: he wakes early and has a day filled with work. However, he doesn’t have an unending task list either — there are certain things he’s going to do today, and no more. If you do less, you can do those things more slowly, more completely and with more concentration. If you fill your day with tasks, you will be rushing from one thing to the next without stopping to think about what you do. 5. Develop rituals. Zen monks have rituals for many things they do, from eating to cleaning to meditation. Ritual gives something a sense of importance — if it’s important enough to have a ritual, it’s important enough to be given your entire attention, and to be done slowly and correctly. 6. Smile and serve others. Zen monks spend part of their day in service to others, whether that be other monks in the monastery or people on the outside world. It teaches them humility, and ensures that their lives are not just selfish, but devoted to others. If you’re a parent, it’s likely you already spend at least some time in service to others in your household, and non-parents may already do this too. Similarly, smiling and being kind to others can be a great way to improve the lives of those around you. Also consider volunteering for charity work. 7. Live simply. The corollary of Rule 11 is that if something isn’t necessary, you can probably live without it. And so, to live simply is to rid your life of as many of the unnecessary and unessential things as you can, to make room for the essential. Now, what is essential will be different to each person. There is no law saying what should be essential for you — but you should consider what is most important to your life, and make room for that by eliminating the other less essential things in your life.
Hotels List
Opened Hotels (inaugurated)
Total: 68 hotels
24092
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