INDEX Message for the AMResorts Family 1
Let’s Get Social
29
Our Philosophy
2
30
Decalogue + AMR Attitude
7
Awards, Acknowledgments, and Certifications
Outstanding Staff Members
10
AMR News
14
Featured Training
16
Think, Act, and Work Safely
21
Getting to Know John Ische
23
How to Take Care of Ourselves
26
AMResorts in Your Community 33 Events
37
Grooming Standards
53
Birthdays
54
Host City
55
Wellness
56
Hotels List
58
Credits General Editors: Gabriela Samel & Javier Saavedra Specials Collaboration: Zuko Garcia, Ruben Caraballo y David Pritchard Art Editor: Delia Kaiten
MESSAGE FOR THE AMRESORTS FAMILY
MESSAGE FOR THE
AMRESORTS FAMILY W
e live in times of transformation and evolution. After a year of great lessons, we have learned that we are stronger than challenges and that we will continue to advance to build 2021 full of satisfaction, dynamism, and growth.
Undoubtedly, the great differentiator of AMResorts to date has been its human capital, our employees, who through a warm and professional service, have helped to build this history. Let's continue using this formula to meet and exceed the expectations of our guests and owners.
Together we have got through adverse moments, demonstrating our solidarity (We Do It Together). In the same way, we will be working for new hotel openings and destinations for this new year, in order to continue generating endless memorable experiences.
I am proud to lead and be part of such a committed, professional, and passionate team, but above all “great human beings”. Let's continue working together to achieve and exceed the objectives that we set ourselves. Thank you very much to all!
T0GETHER WE HAVE GOT THROUGH ADVERSE
MOMENTS Gabriel Felip Group President AMResorts Global Operations
1
OUR PHILOSOPHY
OUR PHILOSOPHY
ONE ALG
DRESC I We are proud to be hosts and our personal image is impeccable
MISSION
We turn vacation dreams into life-long memories.
VISION
To be the first choice in vacation travel, enriching lives and uniting the world.
ZVRIM I AMResorts Philosophy
DREPM I We Do Everything with Passion
SEPCR I We know, and practice, our ONE ALG mission
2
SECPM I We turn vacation dreams into life-long memories
OUR PHILOSOPHY
VALUES We Care We care about our team members, our communities and the environment. We Are Authentic We are open, honest, respectful, and we appreciate each other. SUNPV I We Own our Results
We Inspire Action We take initiative and make things happen. We Do It Together We work as a team and value diversity and inclusion. We Own Our Results We are committed and accountable to delivering results.
SEMRC I We are Authentic
We Are Hungry For More We are curious, we embrace change and we drive growth and innovation. We Do Everything With Passion We work hard and have fun.
DREPM I We Care
DREVC
WE ARE HUNGRY FOR MORE 3
OUR PHILOSOPHY
BRERC I We are the best promotors of our resort as we perfectly know our resort facilities and its activities
SEMRC I We are aware and informed about our resorts daily happenings through departmental briefings and informative boards
DRMPC I We are committed to our ONE ALG Philosophy
DRELC I IWe inspire action
SEPLC I We Do Everything With Passion
4
OUR PHILOSOPHY
COMMITMENT STATEMENT Team Members Creating opportunities and promoting personal wellbeing.
Partners Honoring our commitments and delivering superior profitability.
Customers Delivering vacation experiences beyond expectations.
Communities & Environment Enriching and sustaining the places where we live, work and travel.
DREPA I We work hard and have fun
SEVPV & NOAPV I We know our individual and team objectives and we work together to achieve these
DRELM I We plan and organize our daily activities to avoid improvisation
BRERC I Our resort is the window to the world. We ensure our guests are always taken care of by offering them a pleasant smile and by greeting them
DRENA I We are all responsible for keeping a clean image of our resort´s facilities DRESC I Our smile and salutation are our best business card
DREDL I We are well known for our kindness and phraseology
NOSRC I We know our individual and team objectives and we work together to achieve these
5
ZOMBJ I We are committed and accountable to delivering results
OUR PHILOSOPHY
20 Service Principles that we apply: 1. We know, and practice, our ONE ALG
mission.
2. Our smile and salutation are our best busi-
ness card.
3. We aid our guests and take every opportu-
nity to offer them personalized suggestions about our resort's facilities and activities.
4. We are all responsible for keeping a clean
DREPA I We are the best promotors of our resort as we perfectly know our resort´s facilities and its activities
image of our resort's facilities.
5. We know our individual and team objecti-
11. We are the best promotors of our resort as
ves and we work together to achieve these.
we perfectly know our resort's facilities and its activities.
6. We are well known for our kindness and
phraseology.
12. We are proud to be hosts and our personal
7. We apply work procedures and we consis-
image is impeccable.
tently comply with our standards.
13. We constantly strive to improve ourselves in
8. We are service professionals, responsible for
our work-environment.
assisting in every opportunity from the start to end. We provide solutions from the root of every situation.
14. All Supervisors and Department leaders
know how to face and approach difficult or emergency situations.
9. We are conscious of our impact in our work,
15. Our resort is the window to the world. We
environment, and social fields.
ensure our guests are always taken care of by offering them a pleasant smile and by greeting them.
10. We are aware and informed about our
resort's daily happenings through departmental briefings and informative boards.
16. We apply the basic aspects of service: atti-
tude, quality, and opportunity.
17. Attitude: We provide excellent service with
facts, not just with words.
18. Quality: We plan and organize our daily
activities to avoid improvisation. We make sure things are done correctly from the beginning, on time, and always according to our guests' needs.
19. Opportunity: We use our empowerment to
offer service when this is needed.
DREPA I We work as a team and value diversity and inclusion
20. All the team at AMResorts work in accor-
ding with our ONE ALG values.
6 4
DECALOGUE ATTITUDE + AMR
Decalogue Attitude
+ AMR
1. Demonstrate positive attitude to any situation. 2. Show your best smile and greet in every interaction. 3. Get to know each guest, their names and preferences. 4. Always offer help with quality, warmth, and kindness. 5. Remember that every interaction is unique: make it counts! 6. Be the author of WOW moments! 7. Be accountable and “close the cycle” of every request. 8. Work together with your colleagues and the different departments as one team. 9. Live the service as your life philosophy, inspiring everyone around you. 10. Value this return as an opportunity to shine!
DRETU I Attitude, quality, and opportunity
SECCC I Value this return as an opportunity to shine
¡
AN OPPORTUNITY TO SHINE 7
DECALOGUE ATTITUDE + AMR
¡WOW! SECCC I We always demonstrate a positive attitude
DRMPC I Every interaction is unique
I always demonstrate a positive attitude We work together with our colleagues We live service as our life philosophy I’m the author of WOW moments Every interaction is unique DREPM I Attitude + AMR
DRERC I AMR Attitude
BRCSL I We take initiative and make things happen
68
BRCSL I We Do It Together
ATTITUDE + AMR
Attitude NOSRC
BRERC
+ AMR DRELM
SUARM
ZVRIM
DREPA
DREVM
BRCSL
SECHU
ZOMBJ
NOJRC
SEPLC
SUCUR
SECCC
9
OUTSTANDING STAFF MEMBERS
Outstanding
Staff Members Génesis Galaviz BRCSL, Best Back Employee of the Year
Imelda Alondra Ventura Guerrero BRCSL, Best Supervisor of the Year
Juan Marcos López BRCSL, Best Executive of the Year
Williams Enoch Aguilar BRCSL, Best Front Employee of the Year
Erika Guarneros
DREVC, Most Mentioned Employee 2020
Belem Mis DREVC, Best Employee of November
Álvaro Romero DREVC, Best Supervisor of the Bimester
“THE ONLY WAY TO DO A GREAT WORK IS TO LOVE WHAT YOU DO” Steve Jobs
Luis Guevara DREVC, Best Employee of December
Esther Carrera, BRERC, Front Employee of the Year
Alex Rodríguez DREDL, Best Employee of November
Luis Francisco DREDL, Best Supervisor of November
Javier Pérez DRELC, Best Supervisor of the Year
Daniel Lerma DRELC, Best Employee of the Year
Orbelin Naranjo BRERC, Back Employee of the Year
Denisse Arcos SEVCU, Best Supervisor of the Year
Fani Pérez SEVCU, Manager of the Year
Jesús Paz SEVCU, Best Employee of December
10 7
Viridiana Peña SEVCU, Best Employee of the Year
William Ruíz BRERC, Supervisor of the Year
OUTSTANDING STAFF MEMBERS
CONGRATULATIONS! #WeDoEverythingWithPassion
Ariel Pech SUARM, Best Employee of December
Eucario Morales SUARM, Best Employee of November
Abel Brito DREPC, Employee of the Year
Aneudy S. Lake DREPC, Supervisor of the Year
Adi Hernández SEACZ & SUSCZ, Best Supervisor of the Year
8
Lucy Koyoc Noeli Gómez SUARM, Best Supervisor of the Bimester SUARM, Must Kind Employee
Manuel Rodríguez SEVPV & NOAPV Best Supervisor 2020
Wendy Peña SEVPV & NOAPV Best Employee of 2020
César Nuñez DREPC, Operations Employee of the Year
Everett Medina DREPC, Executive of the Year
Nihurki Del Rosario DREPC, Best Operations Employee of the Year
Rodhamin Solano DREPC, Employee of the Year
Francisco Velázquez SEACZ & SUSCZ, Best OC of the Year
Jorge Ake, SEACZ & SUSCZ, Best Employee of the Year
Víctor Vargas DREPC, Outstanding Employee Adriana Verónica Delgadillo Gutiérrez SUNPV, Employee of the Year
Félix Rijo DRMPC, Best Supervisor of November
Martin Bravo Pérez SUNPV, Supervisor of the Year
Ismael Santos, DRMPC, Best Employee of November
Alejandra Mercado SUDIX, Best Back Employee 2020
Joel Mayo SUDIX, Best Front Employee of the Year
11
Luis Enrique Pérez SUDIX, Best Front Employee of December
Carlos Orozco SUDIX, Best Front Employee of December
Fernando Márquez SUDIX, Best Supervisor of December
OUTSTANDING STAFF MEMBERS
Andrea Suárez DREPM, Best Back Employee of November
Daniel Tepate DREPM, Best Front Employee of December
Heidy Montalvo DREPM, Best Supervisor
Ana Poot DRETU, Most Mentioned Employee Nov-Dec
Canisia Angulo DRETU, Best Employee of December
Edwin May DRETU, Employee of the Year
Georgina González DRETU, Best Supervisor Nov-Dec
Mildred Montesinos DRETU, Best Employee of November
Regina Morales DREPM, Best Front Employee of November
Wilmer Flores DREPM, Best Back Employee of December
DREPM I Awards - Best Employee of the Year
Rubí Guillermo DRETU, Supervisor of the Year BRCSL I Honest recognition to Leodegario Ortega
Selene Peña NOSRC, Best Employee of December
Denisse de la Mora NOSRC, Best Employee of December
Icela Baltazar NOSRC, Best Manager of December
Mayra Lorenzo NOSRC, Best Employee of December
Moisés García NOSRC, Best Employee of December
Natividad de León NOSRC, Best Employee of November
Rafael de la Cruz NOSRC, Best Employee of November
Roger Rodríguez NOSRC, Best Supervisor of November
Carmen Pérez NOSRC, Best Employee of November
Mariana Ayala NOSRC, Best Employee of November
12
OUTSTANDING STAFF MEMBERS
Samuel Torres SECPM, Best Front Employee of November
Alejandro Anastacio SEMRC, Best Supervisor of the Bimester
Marcos Pérez SECPM, Employee of December
Alma Blanco SEMRC, Best Fronto Employee of the Year
Grecia Cervantes SECPM, Best Front Employee of December
Gisela Ku SECPM, Best Front Employee of December
Gina Ruiz SEMRC, Best Supervisor of the Bimester
Emilio Mota ZOAPC, Employee of the Year
Alejandro Escobar, SECPM, Best Supervisor of the Bimester
Severino Peña ZOAPC, Manager of the Year
THANK YOU
Hidalina Mendez SEMRC, Best Back Employee of November
Jesús Navarro SEMRC, Best Back Employee of the Year
Víctor Carmona ZOAPC, Supervisor of the Year
Wilberth Ramirez SEMRC, Best Back Employee of December
ALL
FOR YOUR
COMMITMENT!
Guillermina Bahena SEMRC, Best Front Employee of November Cynthia Rodríguez DREPA, Best Manager of the Semester
Teofila Pat DREPA, Best Front Employee of the Bimester
Erik Hernández DREPA, Best Supervisor of the Bimester
Domingo Álvaro DREPA, Best Boss of the Semester
Guillermo Valencia DREPA, Back Employee of the Year
13 8
Juan Morales DREPA, Best Supervisor of the year
Regina Hernández DREPA, Best Front Employee of the Year
Margarita Sánchez DREPA, Best Back Employee of the Bimester
Sergio Reyes DREPA, Best Manager of the Year
AMR NEWS
AMR NEWS
WE WILL MANAGE THREE NEW HOTELS IN TENERIFE The fund plans to refurbish these assets according to the demands of brand Alua Hotels & Resorts estimated at 20 million euros. British investment fund Blantyre Capital acquired 3 hotels in Tenerife (Canary Islands) from local hotel chain Gema Hoteles for an undisclosed amount. The company also reached an agreement with the Apple Leisure Group (ALG) to start operating these hotels.
"AMResorts was pioneer in the model 'Unlimited Luxury' in the Caribean and is currently positioned as the fastest growing hotel chain in this region. We are certain that the strength of our brands, added to the competitive advantage offered by our business model, will continue to serve as the boosting engine for our global expansion", said Javier Coll, Group President of Global Business Development of Apple Leisure Group.
Specifically, two of the properties are in the north of the island and the other in the south, adding a total of 1,224 rooms to ALG's European portfolio, which plans to operate these three new hotels under the Alua Hotels & Resorts brand starting this year. This operation represents the arrival of Alua to Tenerife.
149
AMR NEWS
WE WILL MANAGE 16 ROC HOTELS IN SPAIN ROC WILL RETAIN OWNERSHIP OF ALL ITS ASSETS AND WILL FOCUS ITS MANAGEMENT ON THE CARIBBEAN ZONE The Apple Leisure Group has entered into a long-term agreement with Roc Hotels for the management of 16 hotels in Spain. The establishments, which will remain the property of Roc Hotels, are located in Mallorca, Menorca, Torremolinos, Marbella, Roquetas de Mar and La Manga del Mar Menor, with a total of 4,200 rooms, according to the American company. The agreement provides for the arrival of AMResorts (ALG's hotel brand manager, which already operates in the Canary and Balearic Islands) in the Iberian Peninsula.
"We are very pleased to have reached an agreement with the Miralles family. In collaboration with real estate, these establishments have the potential to become a reference in our portfolio. Besides, this operation allows us to penetrate the peninsula with strength and relevant destinations, which has been an objective we have been pursuing for some time, and to strengthen our leading position in the Balearic Islands", said Javier Águila, President of Europe Division of Apple Leisure Group.
15
FEATURED TRAINING
Featured
TRAINING At AMResorts we are interested in your professional growth and that is why your goal is our goal
NOJRC I First Aid Training
DRESC I Water Rescue Brigade Course
SEVPV & NOAPV I Best training
DREPA I Fire protection training
NOSRC I Wine training
SUNPV I Responsible consumption of alcohol training
16 11
SUNPV, DREVM, SEVPV & NOAPV I Training for Babysitters
DRESC I Crisis Management Training
SUARM I First Aid Training
FEATURED TRAINING
DRELC I First Aid Training
DREPM I Firefighting activities
DRESC I Water rescue
SUNPV I Use of extinguishers training
SUARM I Health and Safety Training
BRERC & SECUN I Water rescue brigade
SECCC I Crisis management, EC & OC
SECPM I Water Rescue Training
SECCC I Emergency in elevators course
17
FEATURED TRAINING
ZOPDB I Evacuation routes
SUARM I Wine Training Corporate
DRELM I Security Check training
DREPA I NOM 035 training
SEARM I Curso Lego Serious Play
ZOPDB I Espiratory hygiene practices
DREVM I Training for Babysitter
DRETU I Best Training of the Bimester
NOECU I AMR Attitude Training
SEARM I World class service course
DRERC I Babysitter training
DREPM I Introductory course
AT AMRESORTS WE ARE INTERESTED IN YOUR PROFESSIONAL GROWTH AND THAT IS WHY YOUR GOAL IS OUR GOAL 18
FEATURED TRAINING
SEARM I Firefighting activities
SEARM I First Aid Course
SEARM I Crisis management course
SEARM I Rescue Training
SEPLC I First aid course
ZOPDB I Crisis management
DRENA I Legionella Training Prevention
SUNPV I CPR techniques training
NOSRC I Attitude + AMR Training
SEARM I Training for Quality Managers
19
ZOPDB I Evacuation routes
SUARM I Casa Madero F&B Training
FEATURED TRAINING
SECCC I Introductory course
DRACA I Best training
ZOMBJ I Featured training, CleanComplete Verification
DRESC I Bomb attack training
DREVC I Training for Water Rescue Team
DRMPC I Bakery Course
20
DRESC I NOM-034-STPS-2016 Course, Health and Safety for disabled people
THINK, ACT & WORK SAFE
Think, Act &
Work Safe By Rubén Caraballo Standards and Innovation Manager D.R.
INDICATORS IN OCCUPATIONAL HEALTH AND SAFETY
"What is not measured, is not controlled, and what is not controlled, cannot be improved", said Peter Drucker. If what you do is not measured, so it cannot be controlled and if it cannot be controlled, it cannot be managed, and if it cannot be managed, it cannot be improved.
The aforementioned is extremely important in an Occupational Health and Safety Management System since it is about preventing accidents, taking care of people's lives, and maintaining the integrity of the infrastructure. This information is used to plan preventive actions in our hotels.
21 15
In an Occupational Health and Safety Management System, as well as in a Quality Management System, it is important to define the Key Performance Indicators (KPI's), and manage them properly, since progress and improvement depend on them.
THINK, ACT & WORK SAFE
Some companies have limited themselves to the “zero accidents” goal, which is not bad; however, it limits the possibility to improve their effectiveness. In addition to the “zero accidents” goal, there are several performances and monitoring indicators that we can apply in our hotels, such as: Man-hours of training in Occupational Health and Safety. Number of employees trained in OHS. Hours without accidents. Accidents rate. Percentage of compliance with planned/achieved activities. Percentage of compliance in OHS audits. Number of accidents reported. Number of incidents reported. Percentage of attendance in the monthly meetings of the OHS committee. Safety prevention costs. Average time to prepare the response plan.
Some of these or similar indicators are applied in your hotel. The task for this edition is: 1. Verify how you can contribute to achieving the applicable goal in each case in your hotel. 2. Propose improvement ideas to measure the performance of the OHS in your hotel.
You can share your comments at rcaraballo@amresorts.com.
22
GETTING TO KNOW JOHN ISCHE
GETTING TO KNOW
JohnIsche Could you share with us an experience that marked your personal and professional life? When I was 13 years old I started caddying at a country club in Milwaukee. I caddied and worked at the country club all the way through college. I was able to caddy for many business executives and observe how they conducted themselves. Caddying taught me self-awareness, confidence, problem solving and communication. I was able to earn a scholarship because of caddying to the University of Wisconsin where graduated with a degree in Computer Science and Statistics. Through golf I’ve met my wife, made lifelong friends and have met some incredible people.
Describe yourself in 3 virtues… Caring, thoughtful, and respectful.
What are you most proud of? Professionally I’m most proud of the team we IT team we have developed. The professionalism and technology knowledge of our team is high, and we work together as a team.
What is your purpose in life? Making people better. What did you do before arriving at ALG? I joined ALG in 2018 as part of the merger with Mark Travel. I was Chief Information Officer and President of Trisept Solutions with La Macchia Enterprises.
What is your greatest achievement in your professional career? Because of the success of the technology platform we developed at Mark Travel, we were able to start a technology company, Trisept Solutions, to provide leisure travel solutions to leading travel companies across the globe.
What do you think will be your added value for the company? My unique ability is to analyze complex problems to develop creative and innovative solutions through collaboration.
23
GETTING TO KNOW JOHN ISCHE
MAKING PEOPLE BETTER
How do you see yourself in 5 years? Developing travel business solutions through technology. What virtues make a good leader different? Good leaders provide a vision of what to accomplish, set clear expectations and are engaged with their team. What are you learning right now? I am trying to learn Spanish. I'm improving, but only when you speak very slowly.
24
”
What should a leader not have? A closed mind. Leaders need to be open minded to differing opinions and having their viewpoint challenged. Leaders need to be continually learning and curious. Do you consider yourself a good leader? I’m always working to be better. To be a good leader you need to be continually be leading.
GETTING TO KNOW JOHN ISCHE
What quote would you give us? “Life is really simple, but we insist on making it complicated” – Confucius. What is your life philosophy? Keep learning and sharing.
Years of experience: 35 Profession: Chief Information Officer Place of birth: Milwaukee, Wisconsin Favorite sport: Playing Golf and watching the Green Bay Packers Favorite food: Seafood Passtime: Golf, cooking, working out Favorite destination to go: Puerto Vallarta favorite beach. Most senic, Queenstown New Zealand Favorite movie: It’s a Wonderful Life Idol: Jack Nicklaus, Steve Jobs
25
HOW TO TAKE CARE OF OURSELVES?
HOW TO TAKE OF
OURSELVES? You are a key component to stop the spread of respiratory diseases!
We are all responsible for preventing the transmission of the virus. At this time, the most important preventive measure is maintaining social distance and wearing a mask.
DRELM I Disinfecting suitcases (CCV)
SUNPV I Wearing PPE with a SUNSATIONAL attitude
DREPB I Wearing the mask correctly
DREPA I Wearing the personal protective equipment (PPE)
DRACA I Disinfecting areas
26
HOW TO TAKE CARE OF OURSELVES?
SEARM I Disinfecting spa´s areas
SUARM I Hand Sanitizer Dispenser
SEPLC
DREVM I We follow all the safety protocols
SUCUR I We constantly use hands sanitizer
DRCUR & SUCUR I Balcony CCV standards
ZOMBJ I CCV, Handwashing procedure
DRCUR I Best CCV practices
DRESC I Social distancing
27
BRCSL I CVV standards
SECCC I Following the CCV standards
DREPM I Following the CCV standards
HOW TO TAKE CARE OF OURSELVES?
DRMPC I We do our tables based on the CCV standards
DREPM I Disinfecting our public areas
DREVC I Disinfecting tables after eating
SEMRC I Wearing the PPE
BRERC & SECUN I Covid-19 tests
NOSRC I We wash our hands constantly
LIFE-SAVING HABITS
Wash your hands
Use the mask
Respect social distancing
Cough or sneeze into your elbow
Don’t spread fake news
Go to the doctor only if needed
28
LETS GET SOCIAL
Lets get
SOCIAL WHAT HAPPENED WITH SOCIAL DURING Social media has changed our lives; from the way we get our news any time of the day to the way we communicate with our loved ones… even in the way we perform our jobs! Social media is everywhere! And during the year 2020, it was almost impossible to avoid using at least one of the many existent channels. Did this happen to you too? There was a huge increase in the use of social media and digital platforms during the confinement to avoid Covid-19 spread. The increase was easily observed in many aspects; like the time that we spend in front of a screen (big or small), and the way that people who did not care about social before started adopting these platforms. Some of the reasons for this increase were: the need to be communicated with one another, to avoid the loneliness feeling, to get products and services with minimum human contact, working from home, and even education. Little did we know that 2020 would be a year like that. Look at these facts: Wow, right! Stop for a second and ask yourself these questions: 1. Which was the social network that you used the most in 2020? And why did you used it for? 2. Did you adopt a platform that you had never used before? If so, which was it and how did you end up using it? Share this with colleagues, friends, or family, I am sure it will be a good conversation topic! 29 23
Zuko García Social Media Manager of AMResorts
AWARDS & ACKNOWLEDGMENTS
AWARDS &
ACKNOWLEDGMENTS
DRMPC I Cristal Certification
SUPOP I Room, Aqua, Pool and POSI-Check Certificates
SUPOP I Health and Safety at Work Certificate
DRENA I Safety & Fire Check
DREPB I Cristal POSI-Check certificate
30
AWARDS & ACKNOWLEDGMENTS
DRENA I Health and Safety certificate
SEVCU I Punto Limpio Certification
ZOAPC I Health and Safety Regulation Compliance Certification
DRELC I Certificación Preferred by Nature
SEPLC I Competency standards certificate for Executive Maids
SECCC I Security Check
31
AWARDS & ACKNOWLEDGMENTS
SECCC I Ministry of Labour Certificate
ZVRIM I RCI 2020
SEARM I 2020 Travellers Choice
July / 202
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AMRESORSTS IN YOUR COMMUNITY
AMRESORTS In your Community BRCSL I Beach cleaning
DREDL I Beach cleaning
DRETU I Cleaning the Gregorio Pérez Cauich School
SECCC I Beach cleaning
SEARM I Wheelchair donation for DIF Solidaridad
DRMPC I Gift baskets for the community
SUDIX I Monthly beach cleaning
SEVPV & NOAPV I Toys donation
33 27
DRCUR & SUCUR I Donation to Voedselbank in Curaçao
AMRESORST IN YOUR COMMUNITY
SEPLC I 77.5 kg donated to Teletón
SUCUR I Beach cleaning
SEPLC I Beach cleaning
ZOAPC I Beach cleaning
NOECU I Donation for Tapatón
DREVM I Food donation for Alas de Águila
WE ARE SOCIALLY
DREPA I Donation for Teletón
RESPONSIBLE! 34 27
DRESC I Reciclatón
AMRESORST IN YOUR COMMUNITY
SEACZ & SUSCZ I Donation for Reciclatón
SUARM I Donation of toys to Naranjal community
DRENA I Beach and mangrove cleaning
SEARM I Donation from Lost and Found to Akumal community
DREPB I Cleaning campaign
ZOPDB I Beach cleaning
DRENA I Supporting Reciclatón
BRERC I Reciclatón by Teletón
DREVC I Supporting Reciclatón by Teletón
DRELC I Cleaning campaign
35 27 29
AMRESORST IN YOUR COMMUNITY
SUNPV I Donation of food for Alas de Águila foundation
DREVC I Beach cleaning
SEVCU I Donation for Teletón
SEVCU I Donation of sheets for hospital
DREVC I Donation for Teletón
ZVRIM I AMResorts in Your Community
“SOLIDARITY IS
MUTUAL AID BETWEEN FORCES
FIGHTING FOR
THE SAME OBJECTIVES” SAMORA MACHEL DRETU I Donation for Teletón
36 27 29
EVENTS
EVENTS
CHRISTMAS CELEBRATIONS
DREVC I Christmas celebration
DRERC I Human Resources team celebrating Christmas
DREHU & SECHU I Sales Team Celebration
DREVC I Christmas Toast
DRERC I Christmas event
DREPM I Christmas Tree Contest
DREHU I Christmas card for departments
SUARM I Christmas celebration
DRETU I Christmas Postcard
DREPM I Christmas raffle
SECPM I Christmas raffle
NOECU I Christmas Raffle
SECCC I Christmas podstcard
37 27 29
SECCC I Christmas lunch
EVENTS
DREVC I Santa and his Elves in the hotel
DREHU I Welcome Christmas
DREPB I Christmas dinner
SECCC I Christmas bonus
NOSRC I Raffle
SECHU I Christmas photo booth
BRCSL I Merry Christmas
NOJRC I Christmas dinner department
DRELC I Christmas Tree Lighting Ceremony
SEARM I Christmas Raffle with EC
DRELC I Christmas attitude
DREDL I Christmas dinner
DRENA I Christmas photo booth opening
NOJRC I Christmas department picture
NOJRC I Gift basckets to employees
NOJRC I Christmas Toast
DRMPC I Gift baskets for employees
DRELC I Christmas Toast
38 27 29
EVENTS
ZOPDB I Christmas Toast
SEMRC I Piñatas contest
ZOPDB I Gift baskets for employees
ZOPDB I Christmas gifts for employees
SEMRC I Raffle
ZOPDB I Gifts exchange
DREPB I Christmas Tree Lighting Ceremony
NOJRC I Christmas Postcard
DRELC I Raffle
SEPLC I Merry Christmas
ZOAPC I Christmas Toast
39 27 29
EVENTS
DREPB I Christmas gifts to employees
SEPLC I Raffle
SEVCU I Happy Holidays
ZOAPC I Lighting the Christmas tree
BRERC I Gifts to employees
SEACZ & SUSCZ I Christmas Postcard
DREPA I Christmas Eve
SEARM I EC & OC Toast
DREPB I Christmas postcard
SUNPV I Christmas Postcard
DRELM I Christmas Toast
DRELM I Christmas gifts to employees
BRERC I Christmas
DRACA I Christmas dinner
4034 27 29
EVENTS
DRELM I Christmas tamalitos at GMs office
DRETU I Christmas Toast
SUPOP I Christmas Postcard
DREPC I Christmas lunch
SEVCU I Gift baskets for employees
SUPOP I Welcome Christmas
SUNPV I Raffle
ZVRIM I Turkey for employees
SUNPV I Jaime Gregorio Haro, Christmas Raffle Winner
DREPC I Christmas baskets
NEW YEARS CELEBRATIONS
DREPC I New Years Toast SEVCU I New Years Raffle
SUDIX I New Year Celebration
DREHU I Gala dinner
SUNPV I New Years Toast
SECPM I New years Dinner
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EVENTS
DRELM I New Year´s Toast
SEVPV & NOAPV I New Year´s Toast
SEVPV & NOAPV I New Year´s Dinner
BRERC & SECUN I New Year´s contest
DREPB I New Year´s Celebration
SEMRC I New Year´s Celebration
SECCC I New Year postcard
DRELC I New Year event
DRMPC I New Year´s Toast
NOECU I New Year´s Toast
SEVCU I New Year´s Toast
ZOPDB I New Year´s Toast
DREVM I New Year´s Raffle
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SUPOP I New Yea´s Toast
EVENTS
THREE KINGS DAY
DREDL I Toys delivery
DRETU I Rosca de Reyes tradition
NOJRC I Rosca de Reyes tradition
SEVCU I Rosca de Reyes tradition
SEACZ & SUSCZ I The Three Kings Celebration
ZOPDB I Rosca de Reyes tradition
BRCSL I Rosca de Reyes tradition
DREVM I Three Kings Day
BRERC & SECUN I Rosca de Reyes tradition
DRELM I Rosca de Reyes tradition
DRELC I Rosca de Reyes tradition
SEPLC I Three King Day
NOECU I Rosca de Reyes tradition
DRESC I Three Kings Raffle
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DRENA I Rosca de Reyes tradition
EVENTS
SEVCU I Three King´s Day
DREVC I Three King´s Event
SUNPV I Three Kings Day
DRESC I Rosca de Reyes tradition
WAITER´S DAY
DREPA I Waiter´s Day
NOSRC I Waiter´s Day
SUARM I Waiter´s running
SEACZ & SUSCZ I Waiter´s Day
ZVRIM I Waiter´s Day
SUARM I Waiter´s Day
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EVENTS
STEWARD´S DAY
DREVC
SUARM
SEARM
DRETU
DRESC
NOSRC
DREVM
BRERC
BRCSL
ZVRIM SCAN TO WATCH THE VIDEO
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EVENTS
MORE EVENTS
NOECU I Awards for the AMResorts Values Winners
DREPB I Toys delivery to employee´s children
DRERC I Best Pools Apartment
NOECU I Day of Our Lady of Guadalupe
BRCSL I 5th Anniversary
BRERC I Distinctive H Audit
DRESC I Sacando Espuma Agreement
DREVC I Vaccination Campaign
BRERC I Mass for the Virgin
BRERC I Kilos of Wellness
NOJRC I Triatlon
DRMPC I Culminación de prácticas internas
DREPC I International Day for the Elimination of Violence Against Women
DREPM I Triathlon
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EVENTS
DREPC I Outstanding collaborators award
DREPM I Mass in honor to the Virgin
DREVC I Recycled Christmas Tree
SECPM I Triathlon
NOJRC I Mass for the Virgin
DRCUR & SUCUR I Graduation
DRCUR I Weekly Housekeeper Celebration
DREVM I Anniversary mass
DRMPC I Awards delivery
BRERC I Punto Limpio Audit
DREPB I 12th Anniversary
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EVENTS
DREPM I Thanksgiving
DREVC I Mass in honor to the Virgin
DRETU I Maid´s Day
DREDL I Recognitions for the Team Brigada Covid-19
SECPM I Thanksgiving Day
SEACZ & SUSCZ I Administrator´s Day
SECPM & DREPM I Recognitions
SEACZ & SUSCZ I Honoring Our Lady of Guadalupe
SEACZ I 8th Anniversary
DREPA I 12th Anniversary
SECHU & Contraloría I Winners of doors contest
SECUN I Opening
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DREPB I Awards of the year
DREPA I Yoga
EVENTS
SEARM I Honoring the Virgin
SECPM & DREPM I Mass in honor to the Virgin
DREPA I Best Employee Award
SEARM I ISS
SECHU I Departmental card exchange
DRCUR & SUCUR I Graduation
SEARM I Awards for employees
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EVENTS
SEARM I Winner & Dreamiest I Do 2020
DREHU I 12th Anniversary
SEARM I Anniversary
DREDL I 4th Anniversary
SECPM & DREPM I Anniversary
SEARM I Lunch with GM
DRENA I Honoring the Virgin DREPA I Honoring the Virgin
SECPM I Save The Children Session
DRENA I Covid-19 testing
DREHU I Door decoration contest
DRELC I Thanksgiving
50
EVENTS
SEMRC I Celebrating the Virgin
ZOPDB I Punto Limpio Audit
SUDIX I Mixed Volleyball Tournament
SEVCU I Chef´s Day
ZVRIM I 6th Anniversary
SEMRC I Best Employee of the Year
SEVPV & NOAPV I Mass in honor to the Virgin
SEVCU I Celebrating the Virgin
SEVCU I Hygiene Olympics
SEVCU I Taco Festival
DRELC I Best Employee Award
SUNPV I 5th Anniversary
SUARM I Celebrating the Virgin
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ZOPDB I Hands hygiene
SEVCU I Lunch with Quality Leaders
EVENTS
DRELC I Celebrating the Virgin
SECCC I 4th Anniversary
NOSRC I La Ceiba Ceremony
SUNPV I Thanksgiving
SUARM I Recycled Christmas Trees Contest
SEPLC I 7th Anniversary
ZOPDB I January raffle
DRELC I Participation in the campaign against violence in Los Cabos
DRENA I ISS
SECCC I ISS ZOMBJ I December lunch
SEMRC I Health Campaign
ZOMBJ I Financial Controller Award
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ZOPDB I Mass to the Virgin
GROOMING STANDARS
Grooming
Each of us are representatives of our hotel, so we must consider our behavior and personal image.
STANDARDS
GROOMING STANDARDS
GROOMING STANDARDS
LADIES
MEN
Full uniform, in good state, well ironed, clean and immaculate. Carry the AMResorts Bible in your pocket every day. Hair completely held up and drawn back, avoid hair on the forehead, use a hair cap if your work area requires it. Avoid accessories in your hair and avoid using bright hair dyes. Discrete make up, soft tones, no eye-catching colors Your name tag should be on the left side, always visible, clean, with your name on it and without decorations. Clean shoes, completely closed, matching your uniform, anti-slip Short and clean nails, without any nail polish. Use a subtle deodorant or perfume. Always have an excellent attitude and a helpful smile Do not use any kind of accessories (necklaces, wristbands, head bands, etc.)
Full uniform, in good state, well ironed, clean and immaculate. Carry the AMResorts Bible in your pocket every day. Short hair, avoid extravagant haircuts, sideburns should be at mid-ear level. Shave daily, no beard or mustache. Clean and short nails. Your name tag should be on the left side, always visible, clean, with your name on it and without decorations. Clean shoes, completely closed, matching your uniform, anti-slip. Wear a white t-shirt under the uniform, avoid using color t-shirts or with political slogans, logos, etc. Use a subtle deodorant or perfume. Always have an excellent attitude and a helpful smile. Do not use any kind of accessories (necklaces, wristbands, rings, etc.)
Remember that the mask must be worn at all times
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TABLA DE HOTELES BIRTHDAY´S
OUR
BIRTHDAY´S
This how we celebrate the anniversary of our staff members!
ZVRIM
DREPM
DRELC
SUDIX
ZOPDB
SEPCR
SEVPV & NOAPV
SUPOP
SEACZ & SUSCZ
SEVCU
SECPM
DREVC
SEPLC
SEARM
NOECU
DRERC
DRETU
DRELM
“THE TIME THAT IS ENJOYED IS THE TRULY LIVED TIME” Jorge Bucay 54
”
HOST CITY
HOST CITY
Akumal
Land of the Turtles in the Riviera Maya
one protected shallow bay with a secluded beach and a nearby reef.
Akumal is a small town between Playa del Carmen and Tulum on the Yucatan Peninsula of Mexico. In the heart of the Riviera Maya just 37 km from Playa del Carmen and just one hour south of Cancun, Akumal is one of the best places to visit in the Mexican Caribbean for its great variety of beautiful beaches and tourist services.
One of its greatest attractions is that it is very close to one of the largest reefs in the world, in addition to the fact that in its surroundings you can find more than 200 entrances to caves and underground rivers for divers.
Akumal in the Mayan language means "Land of the Turtles" and it is still one of the favorite places for these marine animals to spawn. However, what makes Akumal charming and fascinating for tourists from all over the world, is its spectacular bay with clear waters and underground rivers. Akumal is one of the most peaceful places in the Riviera Maya:
Other activities usually practiced in Akumal are sport fishing, snorkeling, scuba diving, windsurfing, kayaking, exploring cenotes, biking, and hiking through the jungle. For these reasons, we are proud to introduce Akumal as our host city.
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WELLNESS
Wellness
2021 For so many, 2020 has posed some of the greatest challenges of our lifetime. Turning the calendar page to 2021 is a time to remind yourself to take good care of YOU in the New Year.
MEANINGFUL WAYS TO MAKE 2021 A MORE BALANCED YEAR FOR YOU AND OTHER PEOPLE IN YOUR LIFE
Self-care means doing activities throughout your day, during work and home responsibilities, in order to achieve calm and emotional balance. The simple act of watching our breath throughout the day and noting how we feel can alert us to times and opportunities for taking care of ourselves.
• Practice self-compassion. Many people are good at showing compassion to others, especially during the pandemic, but not as good at being compassionate to themselves. Self-compassion gives us space to breathe and take the time to take care of ourselves in a healing and kind way.
• Pick a few simple, easy goals. This is something that helps when the drudge of Zoom calls, being isolated at home and missing family and close friends gets you down. If you’re feeling stuck at home, accomplish a few activities you wouldn't normally have time for like reorganizing a closet, purging old emails, or planning a new exercise regimen.
• Take care of your basic needs. When we are tired, hungry, and/or sedentary, our mood can dip. Prioritize sleep by going to bed earlier and getting 7-9 hours of sleep a night; Eat consistent balanced meals and walk outdoors for 20 minutes three times a week.
• Take an early morning walk. Spend each day on an early morning walk listening to Podcasts, your favorite music or learning a new language.
• Be present. If you find yourself reliving the past or worrying about the future, try to bring yourself back to the present moment using your senses. Notice five things that you see, four things that you feel, three things that you hear, two things that you smell, and one thing that you tasteand then proceed with your day.
• Maintain a daily plan that puts you first. Take the time to put yourself and your own needs first. Are you adding some fun to your life? Are you staying connected to those who are important to you? By creating a space for yourself, it will make it easier to continue to support others.
• Watch your breathing. So often we think of self-care as activities we do after work or home responsibilities to compensate for daily stressors.
• Write a letter. Write to someone who has been meaningful in your life and tell them why you're thankful for their contribution and/or call them 56
WELLNESS
mental health. Focus on what went well, no matter how small, and build on those successes!
up and read the letter. A study showed that people who did this felt a significant increase in happiness, meaning, optimism, and life satisfaction for up to 3 months after reading the letter. • Take an on-line yoga class. Yoga increases body awareness, relieves stress, reduces muscle tension, strain, and inflammation, sharpens attention and concentration, and calms and centers the nervous system.
• Reflect and think about “What I’m Leaving in 2020”. Write a letter to yourself listing all of the accomplishments, lessons, and things you are most grateful for in 2020. This is a wonderful way to give yourself perspective and make the year feel complete. It’s also a good time to begin charting how you may or may not do things differently in 2021.
• Be gentle with yourself. If something feels stressful, consider its purpose. Is it necessary or simply expected? If you didn't do it, what would be the worst outcome? At the end of each day, ask yourself what felt productive, what felt meaningful, and what contributed to your
• Practice Forgiveness. Letting go of past hurt and anger is key to good psychological well-being. Forgiveness is about releasing these emotions that are holding you back and moving into a greater state of well-being.
By David Pritchard Health & Performance Coach Apple Leisure Group
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HOTELS LIST NAME
OPENNING
NUM. OF ROOMS
Jun, 2004 Sep, 2003 Dec, 2004 Auo, 2008 Dec, 2004 Dec, 2008 Dec, 2008 Dec, 2007 Dec, 2008 Oct, 2009 Jun, 2009 Jan, 2010 Mar, 2010 April, 2010 May, 2010 May, 2011 May, 2011 Nov, 2011 Dec, 2011 April, 2012 April, 2012 Aug, 2012 Jul, 2012 Dec, 2012 Sep, 2012 Nov, 2013 Dec, 2013 Sep, 2014 Nov, 2014 Nov, 2014 Nov, 2014 Nov, 2015 Feb, 2015 Dec, 2015 Dec, 2015 Nov, 2015 May, 2016 Jun, 2016 Nov, 2016 Nov, 2016 Nov, 2016 Nov, 2016 April, 2016 Feb, 2017 Jan, 2019 Jan, 2019 Jan, 2019 Jan, 2019 Jan, 2019 Jan, 2019 Jan, 2019 Jan, 2019 Jan, 2019 Jan, 2019 Jan, 2019 Jan, 2019 May, 2019 Jun, 2019 Jun, 2019 Nov, 2019 Dec, 2019 Jun, 2019 Mar, 2020 Mar, 2020 Jul, 2020 Mar, 2020 Dec, 2020
Dreams Los Cabos Suites Golf Resort & Spa Dreams Tulum Resort & Spa Dreams Punta Cana Resort & Spa Secrets Maroma Beach Riviera Cancun Dreams Puerto Aventuras Resort & Spa Dreams Villamagna Nuevo Vallarta Dreams Huatulco Resort & Spa Dreams Palm Beach Punta Cana Zoëtry Paraiso de la Bonita Riviera Maya Dreams Riviera Cancun Resort & Spa Zoëtry Agua Punta Cana Now Jade Riviera Cancun Secrets Wild Orchid Montego Bay Secrets St. James Montego Bay Now Sapphire Riviera Cancun Secrets Royal Beach Punta Cana Now Larimar Punta Cana Sunscape Dorado Pacifico Ixtapa Secrets Huatulco Resort & Spa Secrets Vallarta Bay Puerto Vallarta Now Amber Puerto Vallarta Secrets The Vine Cancun Sunscape Curaçao Resort, Spa & Casino Secrets Aura Cozumel Sunscape Sabor Cozumel Breathless Punta Cana Secrets Puerto Los Cabos Golf & Spa Resort Dreams Sands Cancun Resort & Spa Zoëtry Villa Rolandi Isla Mujeres Cancun Dreams Las Mareas Costa Rica Secrets Playa Mujeres Golf & Spa Resort Secrets Akumal Riviera Maya Secrets Papagayo Costa Rica Breathless Cabo San Lucas Resort & Spa Sunscape Puerto Vallarta Resort & Spa Sunscape Puerto Plata Dominican Republic Breathless Riviera Cancun Dreams Playa Bonita Panama Now Onyx Punta Cana Dreams Dominicus La Romana Secrets Cap Cana Resort & Spa Dreams Playa Mujeres Golf & Spa Resort Zoëtry Montego Bay Jamaica Breathless Montego Bay Resort & Spa AluaSoul Mallorca Resort AluaSoul Alcudia Bay AluaSoul Palma AluaSun Torrenova Alua Hawaii Mallorca & Suites Alua Palmanova Bay AluaSoul Ibiza Alua Miami Ibiza AluaSun Miami Ibiza Apartamentos Alua Hawaii Ibiza AluaVillage Fuerteventura Hotel Parque San Antonio Secrets Mallorca Villamil Now Emerald Cancun Sunscape Akumal Beach Dreams Acapulco Resort & Spa Secrets Lanzarote Resort & Spa Dreams Curaçao Resort, Spa & Casino Secrets St. Martin Resort & Spa Dreams Macao Beach Punta Cana Dreams Vista Cancun Golf & Spa Resort Dreams Natura Resort & Spa Secrets Riviera Cancun Resort & Spa
Total: 67 hotels
23,628 rooms
58
255 432 620 412 305 229 421 500 100 486 96 550 350 350 488 464 728 285 399 271 327 497 341 266 218 750 500 438 35 447 424 434 202 169 340 585 526 307 822 488 457 502 49 150 371 171 120 256 298 170 290 360 82 210 244 250 162 427 362 605 331 197 258 500 232 553 164
ACRONYM
DRELC DRETU DREPC SEMRC DREPA DREVM DREHU DREPB ZOPDB DRERC ZOAPC NOJRC SEWMB SESMB NOSRC SERPC NOLPC SUDIX SECHU SEVPV NOAPV SEVCU SUCUR SEACZ SUSCZ BREPC SEPLC DRESC ZVRIM DRELM SECPM SEARM SEPCR BRCSL SUNPV SUPOP BRERC DDPBP NOOPC DREDL SECCC DREPM ZOMBJ BREMB ASOMA ASOAB ASOPL ASUTM AHIMA APBMA ASOIB AMIBZ ASUMI AHIBZ AVFUE ALPSA SECMV NOECU SUARM DRACA SECLZ DRCUR SESXM DRMPC DREVC DRENA SECUN
