I AM Resorts Magazine | 45th Edition by AMR OPERACIONES MX

Index 01

Message for the AMResorts Family..

Awards, Acknowledgments, and Certifications

Our Philosophy.........................................

AMResorts in Your Community ....................

Decalogue + AMR Attitude.................

Internal Events.....................................................

AMR News................................................

Birthdays...............................................................

Getting to Know Ray Snisky...............

Grooming Standards.........................................

Outstanding Staff Members...............

Host City................................................................

Featured Training....................................

Wellness................................................................

Think, Act, and Work Safely ..............

Hotels List.............................................................

How to Take Care of Ourselves.........

General Editors: Gabriela Samel & Javier Saavedra Special Collaborations: Rubén Caraballo & David Pritchard Art Editor: Amy Landero

Message for the AMResorts Family

Message for the

AMResorts Family For our company, it is very important that our staff members feel valued and happy with their jobs; it reflects our culture and how we have been changing throughout these 20 years. Our human capital is our most valuable asset and we have been able to continue building and growing better because of them. The number of hotels we operate are continuously growing, which allows us to create direct and indirect job opportunities for everyone, and to strengthen our tourism industry. Each one of us has the responsibility to be in continuous training and working as one big team. This is the only way that we will continue fulfilling our main mission: to turn vacation dreams into life-long memories. Part of the great success in AMResorts has been the innovation and distinction; so, we must look for new ways to make our guests feel at home in order to consolidate our leadership in the tourism industry. The union of all our efforts will make the difference, will make us stronger and will reinforce our relationships. It is our responsibility to keep doing what we have been doing until now in order to continue evolving and fulfilling our objectives. Our values are not just sentences, which is why I invite you to feel the responsibility of making them come true every day.

Finally, I want to thank all of you for being part of this great family and for making AMResorts the place where everyone wants to work! 4

Gabriel Felip

Group President AMR Global Operations AMResorts

Mision We turn vacation dreams into life-long memories.

Values We Are Authentic We Inspire Action We Do It Together

Vision

We Own Our Results

To be the first choice in vacation travel, enriching lives, and uniting the world.

We Do Everything

We Are Hungry For More With Passion

Our Philosophy

One ALG

Hotel Jardín Tropical I We are proud of being hosts and having an impeccable presentation

Mission

Vision

We turn vacation dreams into life-long memories.

To be the first choice in vacation travel, enriching lives, and uniting the world. 5

Our Philosophy

Values We Care We care about our team members, our communities, and the environment.

We Own Our Results We are committed and accountable to deliver results.

We Are Authentic We are open, honest, respectful, and we appreciate each other.

We Are Hungry for More We are curious, we embrace change, and we drive growth and innovation.

We Inspire Action We take initiative and make things happen.

We Do Everything with Passion We work hard and have fun.

We Do It Together We work as a team and value diversity and inclusion.

DREHU I Our smile and salutation are our best business card

BRCSL I We know and practice our ONE ALG Mission

DREDL I We work hard and have fun

DRENA I We are authentic

Our Philosophy

Commitment

Statement Team Members Creating opportunities and promoting personal well-being.

Partners Honoring our commitments and delivering superior profitability.

Customers Delivering vacation experiences beyond expectations.

Communities & Environment Enriching and sustaining the places where we live, work, and travel.

DREVM I We turn vacation dreams into life-long memories

DREVC I We do everything with passion

DREPM I We own our results 7

Our Philosophy

SEMRC I We value diversity and inclusion

SEBMI I We constantly strive to improve ourselves in our work environment

SEPCR I We honor our commitments and deliver superior profitability

SESMB & BREMB I We know our individual and team objectives, and we work together to achieve them

Our Philosophy

SESMB I We live the AMResorts Philosophy to the fullest!

SUCUR I All the team at AMResorts work in accordance with our ONE ALG values

SEVPV & NOAPV I We are well known for our kindness and phraseology

ZVRIM I We apply work procedures and we consistently comply with our standards

Our Philosophy

20 Service Principles that we apply: 1.

We know, and practice, our ONE

Our smile and salutation are our best business card.

We aid our guests and take every

ALG mission.

opportunity to offer them personalized suggestions about our resort’s facilities and activities.

We are all responsible for keeping a clean image of our resort’s facilities.

We know our individual and team objectives, and we work together to achieve these. .

We are well known for our kindness and phraseology.

We apply work procedures and we consistently comply with our standards.

We are service professionals, responsible for assisting in every opportunity from the start to the end. We provide solutions from the root of every situation.

We are conscious of our impact in our work, environment, and social fields.

10.

11.

12.

We are aware and informed about our resort’s daily happenings through departmental briefings and informative boards.

We are the best promotors of our resort as we perfectly know our resort’s facilities and its activities.

We are proud to be hosts and our personal image is impeccable.

Our Philosophy

13.

14.

15.

We constantly strive to improve ourselves in our workenvironment.

All Supervisors and Department leaders know how to face and approach difficult or emergency situations.

Our resort is the window to the world. We ensure our guests are always taken care of by offering them a pleasant smile and by greeting them.

16.

17.

18.

We apply the basic aspects of service: attitude, quality, and opportunity.

Attitude: We provide excellent service with facts, not just with words.

19.

20.

Quality: We plan and organize our daily activities to avoid improvisation. We make sure things are done correctly from the beginning, on time, and always according to our guests’ needs.

Opportunity: We use our empowerment to offer service when this is needed.

All the team at AMResorts work in accordance with our ONE ALG values.

Attitude AMR

Decalogue + Attitude AMR 1.

Demonstrate positive attitude to any situation.

Show your best smile and greet in every interaction.

Get to know each guest, their names and preferences.

Always offer help with quality, warm, and kindness.

Remember that every interaction is unique: make it counts!

Be the author of WOW moments!

Be accountable and “close the cycle” of every request.

Work together with your colleagues and the different departments as one team.

Live the service as your life philosophy, inspiring everyone around you.

10. Value this return as an opportunity to shine! Hotel Jardín Tropical I We always offer help with quality, warmth and kindness

Attitude AMR

BRCSL I We show our best smile

DREDL I We are accountable and “close the cycle” of every request

ZVRIM I We make sure things are done correctly from the beginning

NOSRC I We all work together

SECCC I We demonstrate a positive attitude

SEMRC I We keep in mind the fundamentals of service: Attitude, quality and opportunity

Attitude AMR

DRELM I We get to know each one of our guests, their names and preferences

DREPM I We know that every interaction is unique!

DRERC I We provide service whenever it is needed

DREVM I We greet our guests in every interaction

DRESC I We inspire everyone around us 14

DREVC I We live the service as our life philosophy

Attitude AMR

WOW

MOMENTS 1.

I always demonstrate a positive attitude

2. We work together with our colleagues 3. We live service as our life philosophy 4. I’m the author of WOW moments 5. Every interaction is unique

SECPM I We value this return as an opportunity to shine

DRMPC I We are authors of WOW moments

AMR News

AMR News Celebrating the Opening of Dreams & Secrets Bahía Mita Surf & Spa Resorts On July 1, we successfully celebrated the opening of Dreams & Secrets Bahía Mita Surf & Spa Resorts, our new hotels in the Mexican Pacific, specifically in the Riviera Nayarit. Located in front of one of the most beautiful beaches in the exclusive area of Punta de Mita, both properties will add 641 rooms to the tourist offer of this destination.

Ribbon cutting ceremony of Dreams Bahía Mita Surf & Spa Resorts with the executive team of our company and first guests

The concept was developed by Sordo Madaleno, one of the most famous Mexican architects, with a modern, avant-garde design, minimalist lines, and impressive dimensions. The construction has required an investment amount of more than 150 million dollars.

Ribbon cutting ceremony of Secrets Bahía Mita Surf & Spa Resorts with the executive team of our company and first guests

Congratulations!

Thank you all for your commitment! 16

AMR News

AMR News Breathless Cancun Soul Resort & Spa will open on December Construction of this new property is running ahead of schedule, and the resort will open its doors on December 7, 2021, two weeks earlier than the previously communicated opening date of December 21, 2021. Breathless Cancun Soul Resort & Spa is nestled between the Caribbean Sea and Nichupte Lagoon. Clad in sleek décor with neutral accents and located along the Cancun strip in the Hotel Zone, this beachfront resort will be the soul of Cancun featuring 429 suites, including the xhale club and the Breathless brand signature Unlimited-Luxury vacation concept. In the indoor and outdoor areas, guests may enjoy bars, gourmet restaurants, and shops offering ideal social gathering places to meet & mingle. Besides, ten trendy gourmet dining options, including six à la carte restaurants (one located on the rooftop), one buffet, two poolside grills, and a coffee shop. The resort will also feature the standard CleanCompleteVerificationTM protocols on property.

Rendering of the lobby at Breathless Cancún Soul Resort & Spa

Rendering of Breathless Cancún Soul Resort & Spa

Rendering of the xhale club Master Suite Ocean Front guest room

We keep growing! 17

AMR News

AMR News Two New Resorts in Playa del Carmen & Debuting Impression Concept We are pleased to announce the newest Secrets® branded properties, Secrets Moxché Playa del Carmen & Secrets Impression Moxché Playa del Carmen. Scheduled to open December 1, 2021, the spectacular adults-only Secrets Moxché & Secrets Impression Moxché Playa del Carmen are luxurious adjoined all-suite resorts located on a strip of white sandy beach in the heart of Riviera Maya within Corasol, a gated residential community with an 18-hole golf course. Secrets Moxché Playa del Carmen will feature 485 well-appointed rooms, including the Preferred Club and signature Unlimited-Luxury® concept guests have come to know and expect, as well as upscale amenities. Secrets Impression Moxché Playa del Carmen introduces the exquisite and highly unique Impression concept to the Secrets brand. The Impression concept gives new meaning to Unlimited-Luxury® vacations with lavish upscale suites and extravagant beachfront villas in addition to a more private, personalized experience for the most discerning travelers seeking the highest level of luxury and unmatched service. Lastly, guests may rest assured that both Secrets Moxché & Secrets Impression Moxché Playa del Carmen will also feature the CleanComplete VerificationTM protocols on property.

Rendering of the Italian restaurant at Secrets Impression Moxché Playa del Carmen Secrets Moxché Playa del Carmen

Rendering of the Impression Rooftop Restaurant at Rendering of the Italian restaurant at Secrets Impression Moxché Playa del Carmen

AMR News

AMR News Lunch with our CEO, Alejandro Reynal

Last Thursday, July 1st, some AMResorts Operations executive members, as well as some team members from UVC, Amstar, and ALG Corporate, had the pleasure of accompanying our CEO, Alejandro Reynal, to a pleasant lunch, held at the Secrets The Vine Cancún hotel.

We Do It Together!

This initiative is part of an Apple Leisure Group program that will be carried out periodically to bring our CEO closer to our company team members. The program will continue throughout 2021 to provide the maximum amount of participation with members and executive teams of AMResorts and other ALG business units.

Interview to Ray Snisky

Interview to

Ray Snisky GROUP PRESIDENT ALG VACATIONS

1. Describe yourself in 3 virtues Love Kindness Courage

2. What is your purpose in life? To share my blessings to positively impact others’ lives. With my family, my personal and business relationships, and others I engage in life. Giving back to help others brings me tremendous gratitude and appreciation.

3. What did you do before arriving at ALG? I started my career in the hotel business in Las Vegas; but for the last 24 years I have been in the Vacation packaging business with The Mark Travel Corporation and ALG. I joined ALG when it merged with Mark Travel in May 2018.

4. What do you think it is your added value for the company? My unique ability is to connect with people to bring confidence, internally and externally, that we are the company of choice for their bigger future. My focus is on collaboration with ALG team members, across ALG business units, for the greater good of the company overall.

5. Could you share with us an experience that marked your personal and professional life? I believe the decision to leave New York and attend UNLV, for a Hotel Administration degree, was a key 20

Giving back to help others brings me tremendous gratitude and appreciation professional career. When I graduated from UNLV in 1989, I expected to return to the east coast and work at a Marriott or Hilton to start my hotel career. But Steve Wynn was opening The Mirage. Timing was such that it presented a great opportunity to be a part of the rejuvenation of Las Vegas. If I had graduated just a year earlier that would not have happened. I subsequently learned about the wholesale and vacations business. Today, I may still be the only person who has a career that has taken them from New York to Las Vegas to Milwaukee. A path less travelled.

Interview to Ray Snisky

6. What are you most proud of? My family. There is nothing I want to be better at than being a great husband and father. I always can do better at both and strive to do so, but it is the most important job for me in my life. I am proud of my wife and children. They are fun, compassionate, caring people filled with kindness. I look forward to what they each bring to the world today and in the future.

7. What is your greatest achievement out of your professional career? What I am most proud of is what I am doing today; and have been doing for the last year and a half. Bring this company back from the unprecedented impact of the Covid-19 pandemic. There isn’t a playbook for shutting the travel industry down. But we needed to focus on providing clarity in our priorities and subsequent actions. We needed the ability to be decisive, staying steady and calm during a period of tremendous duress while being empathetic to what people were dealing with. Our business has returned with a speed we never could have anticipated. We are back and our business is currently thriving. Our team has been a complete inspiration.

8. How do you see yourself in 5 years? Leading the growth and improving the service and execution of the ALG Vacations’ business. Helping to drive the creation of a global distribution company that meaningfully contributes to the growth and performance of ALG around the globe.

9. What virtues make a good leader different? Honesty: Displaying truthfulness, courageously candid and trustworthiness Kindness: Considerate and friendly in nature. Autocontrol: Being a role model of control over your actions and emotions. Coraje: Ability to face difficulties without fear. Responsabilidad: Faithful to one’s obligations; being reliable in good times and bad.

10. What are you learning right now? Why I love my job is that there is always something new to experience and learn from. We constantly have new opportunities arise. I think applying your previous experience, and finding creative solutions to new challenges, is where the continued learning comes from. We are focusing on a business transformation right now; and driving new processes and business solutions has been energizing.

Conociendo a Ray Snisky

13. What quote would you give us? “After many years, people will rarely remember what you said or what you did, but they will always remember how you made them feel.” Always be kind to others. The kindest person in the room is the strongest. You can be strong, driven and powerful, but do it with kindness.

14. What is your life philosophy?

11. What should a leader not have? I think the worst thing a leader can allow to set in is complacency. A great leader continually, and relentlessly, strives for change and pushes for increased performance. There is an old saying “Whether you are the lion or the gazelle, you have to get up every day and run for your life.” I prefer to be the lion rather than the gazelle, but the effort needs to be the same. Regardless of your current success, complacency is a killer of growth, performance, and culture.

12. Do you consider yourself a good leader? I think that is a question better posed to the people I interact with in my life and our team members. Having said that, being a good leader is something that is extremely important to me. I am always trying to be better and constantly learning. That is the great perspective in assessing your leadership skills. Leadership is a journey where you are constantly growing and improving. It’s never a final destination. You are always trying to be better. You never perfect it.

B.I.G. Begin in Gratitude. If you start everything with gratitude it opens your mindset and approach. It allows you to appreciate each experience you have. I do not “have” to go to work. I “get” to go to work. I do not “have” to do work around my house, I “get” to do work around my house. I do not “have” to take my children to school or practice. I “get” to take my children to school or practice. It takes some practice but if you can see the world from a gratitude perspective you can find inspiration. It can create a sense of appreciation that adds great value to your life experiences. Years of experience: I have had a job since I was 9 years old. But my professional career started 32 years ago. Profession: I have the greatest job in the world. I am the Group President of Apple Leisure Group Vacations. Place of birth: Bronx, New York. Favorite sport: Football and golf. Favorite food: Italian, but love experiencing food and cultures from around the world. Pastime: Spending time with family, traveling together, attending sporting events and playing golf. What you like the most about yourself: I care about people and seeing them happy. What you don’t like about yourself: My deep empathy for those in need can, at times, create a heavy burden of never feeling like I am doing enough. Favorite destination to go: An impossible question but Mexico, Hawaii and Italy are at the top of most any destination list. Favorite movie: I enjoy a great mob movie! Goodfellas and The Godfather top the list. Idol: I don’t necessarily have an idol. I am truly inspired by people who share their blessings with those in need. A little effort, in helping someone in need, goes a long way to change someone’s life. I am inspired by my brother Paul’s journey from childhood to become a successful husband, father, and businessperson. My wife Kaci’s example of energy, focus and attention to detail, particularly for her family, always makes me strive to be better.

Outstanding Staff Members

Outstanding Staff Members AMR A MERI CAS

BRCSL I Alma Calleja, Best Front Staff Member of May

DRCUR I Richlliene Deluvia, Best Staff Member of June

DRELC I Ana Alvarado del Carmen, Best Supervisor of the Bimester

DREPM I Bet Mercedes Cahuich Ucan, Best Supervisor of the Bimester

DRETU I Gustavo López, Best Back Staff Member of June

BRCSL I Ana Aguilar, Best Supervisor of the Bimester

DREDL I Erick Cilis, Best Staff Member of May

DRELC I Maximiliana Mozzo, Best Staff Member of May

DREPM I Elfega Chávez Gutierrez, Best Front Staff Member of May

DRETU I José Luis Rojas, Best Supervisor of the Bimester

Thank you all for your commitment!

BRCSL I Jorge Acevedo, Best Back Staff Member of June

DRCUR I Dawn Bremer, Best Supervisor of the Bimester

DRCUR I Ernesto Pérez Lebroc, Best Staff Member of May

DREDL I Henry Donastorg, Best Supervisor of May

DREDL I Katherine Sepúlveda, Best Supervisor of June

DREDL I Ramón Batista, Best Staff Member of June

DRELM I Carlos Cháves, Best Staff Member of May

DREPM I Irma Couoh Collí, Best Front Staff Member of June

DRETU I Linber Puc, Mejor Best Front Staff Member of June

DRELM I Etel Era, Best Supervisor of the Bimester

DRELM I William Junes, Best Staff Member of June

DREPM I María Adelaida Ceme Uitzil, Best Back Staff Member of June

DREPM I María Cecilia Chan Puc, Best Back Staff Member of May

DRETU I Reynaldo Ek, Best Back Staff Member of May

DRETU I Rubén Miranda, Best Manager of the Bimester

Outstanding Staff Members

Outstanding Staff Members AMR A MERI CAS

NOECU I Jorge Trujillo, Best Supervisor of the Bimester

NOSRC I Blanca Córdova, Best Staff Member of June

NOSRC I Damarys García, Best Manager

NOSRC I Isaura Martín, Best Supervisor

NOSRC I Mardoqueo Solís, Best Staff Member of May

NOSRC I Wilberth Piste, Best Staff Member of May

SEARM I María Cruz Segoviano, Best Staff Member of the Month

SECPM I Elideth Fraga, Best Supervisor of the Bimester

SECPM I Frankchelly Alarcón, Best Front Staff Member of May

SECPM I Karen Conde, Best Front Staff Member of June

SECPM I Luis Hernández, Best Back Staff Member of June

SECPM I Pascuala Matu, Best Back Staff Member of May

SEPLC I Gabriela Pérez, Best Front Staff Member

SEPLC I Jose María Miranda, Best Back Staff Member

SEPLC I Julián Gómez, Best Front Staff Member

SEPLC I Rosalía Vázquez, Best Back Staff Member

SEPLC I Yeimi Hernández, Best Supervisor of the Bimester

SEVCU I Lina Arzuffi, Best Staff Member of May

SEVCU I Luisa Rubalcaba, Best Manager of the Bimester

“The only way to do a great work is to love what you do” 24

SEVPV & NOAPV I Christian Delgado, Best Back Staff Member of June

Outstanding Staff Members

Outstanding Staff Members AMR A MERI CAS

SEVPV & NOAPV I Diego Colmenares, Best Front Staff Member of June

ZOMBJ I Barbara Hastings, Best Staff Member of May

SUARM I Manuel Velázquez, Best Staff Member of June

ZOMBJ I Tanille Nicholson, Best Staff Member of June

SUCUR I Jhuvienne Mongen, Best Supervisor of the Bimester

ZVRIM I Édgar Amaya, Best Staff Member of the Bimester

SUCUR I Loi Maduro, Best Staff Member of June

ZVRIM I Felipe Chan, Best Staff Member of the Bimester

SUCUR I Pablo Henríquez, Best Staff Member of May

ZVRIM I Leisser Maldonado, Best Supervisor of the Bimester

ZVRIM I Ulises Alejandre,

Staff Member with the Most Mentions on Social Media of the Bimester

We Do Everything with Passion! 25

Featured Training

Featured Training At AMResorts we are interested in your professional growth and that is why your goal is our goal

BRCSL I First-aid Training

BRCSL I Temporary Shelter during Hurricane Season

DREDL I Fire prevention

DREHU I Course: Safety Management of Hazardous Chemicals

DRELC I Introductory Course

Featured Training

DRELM I Code of Conduct

DRELC I Training of Trainers

DREPB I Introductory Course

DRENA I Introductory Course of June

DREPM I Introductory Course

DREPM I Course: Stress Management and Mindfulness (EC & OC)

DRESC I Fire-fighting Squad

Featured Training

DRESC I Communication Course

DRETU I Course: Attention to Persons with Disabilities

DREVC I Training for our Water Rescue Squad

DREVC I Workshop: My role as Supervisor

DREVM I Training: Getting ready for the Hurricane Season

Featured Training

NOJRC I Introductory Course

NOSRC I Fire-fighting Squad

SEACZ & SUSCZ I Training on Fire Fighting

SEARM I Introductory Course

SECCC I Introductory Course

SEBMI I Training on Social Media by Zuko García

SECPM & DREPM I Course: Management of Temporary Shelters

We Are Hungry for More… 29

Featured Training

SECPM I A Mindfulness Training for EC & OC

SEMRC I Introductory Course

SEPLC I Conference: VIFAC

SEPCR I Introductory Course

SESMB & BREMB I Course on Leadership

Featured Training

SESMB I Training: Fire prevention for our Laundry Department

SEVCU I First-aid Training

SUARM I Hurricane Season Campaign

SUARM I Introductory Course

SUCUR I Training: I admire you for... (Lo que admiro de ti)

SUDIX I Course: Updates on Health and Safety

Featured Training

SUDIX I Evacuation Drill

ZOMBJ I Training: Safety Control

ZOMBJ I Orientation

At AMResorts we are interested in your professional growth and that is why your goal is our goal.

Think, Act & Work Safe

“NEPcon” has become “Preferred by Nature” Back in 2011, we certified our first hotel with the Rainforest Alliance; a year later, there were 14 hotels certified, and the number of hotels kept increasing annually with the Rainforest Alliance seal until we had 33 certified properties by 2019. And we keep moving forward.

To be able to obtain the world-class seal, hotels must demonstrate that they have a well-implemented Sustainable Management System based on 204 indicators (32 of them are mandatory), which is where we find the three cornerstones of the Sustainable Management System: Business or Economic Management, Sociocultural Management and Environmental Management. It seems simple; however, it

requires a high level of commitment and passion to systematize the elements emerging from these three cornerstones and their consistent implementation in the hotel’s operation. It should be noted that this certification has a major focus on people, their safety, and wellbeing, which is why safety is a critical indicator of this system. 33

Think, Act & Work Safe

I would like to take an opportunity in this issue to update you on some important aspects of the seal.

NEPcon is now Preferred By Nature. The image change does not imply changes in the standard, the way it works, communication, and other important aspects, as it continues to be the same team of professionals and the same philosophy. Due to COVID-19, the audit modality has changed for 2021. Among these changes we can see that:

Document review is now virtual. It includes:

Now, here comes the homework… Is your hotel ready for this year’s audit? Ask in the Human Resources department and the Civil Safety and Health Committee of your hotel, what are the indicators that directly impact preventive measures? Approach your Quality Manager and ask how you can join and help.

1. Each hotel must upload its evidence to an online

folder provided by the audit team, following the established guidelines.

2. Each

hotel must prepare a PowerPoint presentation summarizing the most important aspects of its Sustainable Management System, following the Preferred by Nature™ guidelines.

3. The field inspection is carried out 3 or 4 weeks

later. Now, this process is shorter and by only one auditor, which means savings in the cost of the audit.

You can send your collaboration, idea, or suggestion to rcaraballo@amresorts.com, thank you!

Rubén Caraballo

Regional Manager of Innovating Standards Dominican Republic 34

How To Take Care of Ourselves?

How To Take Care of Ourselves? You are a key component to stop the spread of respiratory diseases!

We are all responsible for preventing the transmission of the virus. At this time, the most important preventive measure is complying with our CCV protocols, maintaining social distance, and wearing a mask.

Prevention is in our hands!

Wash your hands

Use the mask

Respect social distancing

Cough or sneeze into your elbow

Go to the doctor only if needed

Don’t spread fake news

How To Take Care of Ourselves?

BRCSL I We have sanitizing gel stations

DREDL I We sanitize every area of our property

BRERC & SECUN I We wash our hands frequently and properly

DRELM I We wear our masks properly

DRENA I We comply with our CCV protocols

DRMPC I We comply, at all times, our CCV protocols

DREVM I We sanitize handles and handrails

How To Take Care of Ourselves?

SEBMI I We carry out first-aid trainings

SECCC I We do Covid-19 tests

SEMRC I We sanitize the rooms

SECPM I We always respect the social distancing

SEVCU I We properly use our PPE

Awards, Acknowledgments, and Certifications

Awards & Acknowledgments, and Certifications

DREHU I Certificate: Turismo de Salud (Healthy Tourism)

DRELC I Accreditation: SIQIL

DRESC I Certificates: Distintivo H

DRETU I Certificate: Rainforest Alliance

Awards, Acknowledgments, and Certifications

DREVC I Accreditation: AquaCheck

DREHU I Emblem: Turismo de Salud (Healthy Tourism) DREVC I Accreditation: Room Check

DREVC I Certificate: Donation of tetra-pack containers to make school desks

SUCUR I Acknowledgements: Outstanding Teamwork

NOSRC I Acknowledgement: RCI Silver Crown

Awards, Acknowledgments, and Certifications

SUDIX I Emblem: Punto Limpio (Clean Check)

ZVRIM I Acknowledgement: RCI Gold Crown 2021

AMResorts in your community

BRERC & SECUN I Reforestation activity

BRERC & SECUN I Cat Croquetthon

DREDL I Beach clean-up

DRELC I Supporting our community (Higienetón)

DRELC I Beach clean-up

DRENA I Cleaning our beach from gulfweed

AMResorts in your community

DREPB I Donation to Fundación Amor y Paz

DREPB I Plants donation

DRESC I Donation to Cachorrilandia

DRERC I Beach clean-up

DRESC I Perimeter clean-up (We Change)

DREVC I Beach clean-up

DREVM I Cleaning brigade

DRMPC I Beach clean-up

AMResorts in your community

We are socially responsible!

NOSRC I Beach clean-up

NOSRC I Reforesting the dune

SEACZ & SUSCZ I Donation of linens on World Red Cross and Red Crescent Day

SEARM I Cleaning our green areas

SEBMI I Cleaning our green areas

SEPCR I Cleaning green areas

SECPM & DREPM I Cleaning the walkways

AMResorts in your community

SUARM I Beach clean-up

ZVRIM I Beach clean-up

SUDIX I Donation of linens and clothes to Unidad Básica de Rehabilitación (Rehabilitation Unit)

ZVRIM I Financial support to Concurso Municipal de Dibujo Ecológico (Drawing Competition) in Isla Mujeres

“What is the essence of life? To serve others and to do good” SUDIX I Beach clean-up 44

Internal Events

Internal Events Mother’s Day (Dominican Republic)

DRMPC

SUPOP

SECCC

Proud of our traditions! 45

Internal Events

Countor’s Day

DREHU

DREVC

NOSRC

SEACZ & SUSCZ

ZOPDB

Internal Events

Father’s Day

BRCSL

DREHU

BRERC & SECUN

DRELM

DRCUR

DRENA

Internal Events

DREPA

DRERC

DREPM

DRESC

NOECU

NOJRC

SEACZ & SUSCZ

SEARM

SEMRC

Internal Events

SECPM

SEPLC

SEVCU

SEVPV & NOAPV

SUARM

SUCUR

SUDIX

ZOPDB

ZVRIM

Internal Events

World Sea Turtle Day

NOSRC

NOECU

SUARM

NOJRC

ZOPDB

Internal Events

World Oceans Day

DRELM

DRMPC

NOECU

SUDIX

Internal Events

World Tree Day

BRCSL

BRERC & SECUN

DREDL

DRELC

DRELM

DRERC

DRETU

Internal Events

DRESC

DREVC

DRMPC

NOECU

SEARM

SECCC

SEPCR

SEMRC

SEVPV & NOAPV

SUARM

SUDIX

Internal Events

World Environment Day

DRELM

DREVC

SESMB & BREMB

SUARM

Others

BRCSL I Internal Drill

BRCSL I Awards to Best Staff Member of the Month

BRERC & SECUN I Checking on Health and Safety

BRERC & SECUN I Lunch with Managers

Internal Events

BRERC & SECUN I 5th Anniversary

DRELC I Lunch with the Most-Mentioned Staff Members at TripAdvisor

DRCUR & SUCUR I HR Celebration

DRELC I Bi-monthly Meeting with Co-workers

DRELC I Volleyball Match

DRELM I Award: Best Sale (Booking) with Credit Card

Internal Events

DRESC I Talk on Social Inclusion and Interaction with People with Disabilities

DRETU I Early-birds Breakfast

DREVM I Award to Adolfo Robles, As he completed Elementary School through the INEA System

NOECU I 2nd Anniversary

NOJRC I Job Fair at CTM

NOSRC I Giving Safety Shoes to Maintenance Staff

NOSRC I 1st National Drill

SEACZ & SUSCZ I Baby Shower at Home

SEACZ & SUSCZ I Human Resources Professional Day

Internal Events

SEARM I Lunch with Managers

SEACZ & SUSCZ I Smart View Optics Visit

SEARM I Green Triathlon

DRELC I Lunch with the Most-Mentioned Staff Members at TripAdvisor

SEBMI I Opening Ceremony

SEPCR I World Bee Day

SEPLC I Swimming with Sharks

SUARM I May 5

Internal Events

SUARM I Spa Therapist Day

SUARM I WOW moment for Staff

SEARM I Cocktail: Plants and Promotions

SUDIX I Talking on the Radio about “Distintivo S”

SUDIX I Football: Flash Tournament

SUCUR I Graduation

ZOPDB I Sommelier Day

ZOPDB I Ceremony at Casa de los Aluxes 58

ZVRIM I Celebration: Top Companies 2021

Birthday ́s

Birthday ́s! This how we celebrate the anniversary of our staff members!

BRCSL

BRERC & SECUN

DRCUR

DREDL

DRELC

DRELM

Birthday ́s

DRENA

DREPM

DREVC

NOECU

NOSRC

SEACZ & SUSCZ

SUPOP

Birthday ́s

ZOPDB

ZOAPC

ZVRIM

The time that is enjoyed is the truly lived time

Grooming Standards

Each of us are representatives of our hotel, so we must consider our behavior and personal image.

Grooming standards for ladies Wear full uniform, in a good state, well-ironed, clean, and immaculate. Carry the AMResorts Bible in your pocket every day. Hair completely held up and drawn back, avoid hair on the forehead, use a hair cap if your work area requires it. Avoid accessories in your hair and using bright hair dyes. Use discrete makeup, soft tones, no eye-catching colors. Your name tag should be on the left side, always visible, clean, with your name on it, and without decorations. Clean shoes, completely closed, matching your uniform, anti-slip. Short and clean nails, without any nail polish. Use a subtle deodorant or perfume. Always have an excellent attitude and a helpful smile. Do not use any kind of accessories (necklaces, wristbands, headbands, etc.).

Grooming Standards

Did you know that we can also smile with our eyes? Remember that the mask must be worn at all times

Grooming Standards for Men Wear full uniform, in a good state, well-ironed, clean, and immaculate. Carry the AMResorts Bible in your pocket every day. Short hair, avoid extravagant haircuts, sideburns should be at mid-ear level. Shave daily, no beard or mustache. Clean and short nails. Your name tag should be on the left side, always visible, clean, with your name on it, and without decorations. Clean shoes, completely closed, matching your uniform, anti-slip. Wear a white t-shirt under the uniform, avoid using color t-shirts or with political slogans, logos, etc. Use a subtle deodorant or perfume. Always have an excellent attitude and a helpful smile. Do not use any kind of accessories (necklaces, wristbands, headbands, etc.).

Host City

Host City:

Costa Adeje The preferred destination of Europe

Costa Adeje, due to its privileged location on the southwest slope of the island of Tenerife in the Canary Islands, gets more than 3,000 hours of sunlight and has more than 300 days of sun each year. This location has an average temperature of 27º C during summer and 23º C during winter, due to the trade winds that keep these constant temperatures. The weather in Costa Adeje is mild, warm and moderate. Any time is perfect to pay a visit; you won’t suffer from extreme cold nor suffocating heat. Moreover, this region has the most sunshine hours of all Europe: the days here are long and full of light. During winter, the sun rises around 7:00 a.m. and goes down at 7:00 p.m.; during summer, it rises around 7:00 a.m. and it disappears around 9:00 p.m. In Costa Adeje there are 20 km of coastline and 17 different beaches or bathing areas to choose (all of them with different types of sand: black, white or pebble) ideal for sunbathing or practicing water sports. Many of our beaches have a blue flag, which means that such beaches comply with the community regulations regarding the purity of coastal waters and other exploitation services. In addition, most of our beaches have full access to people with disabilities. Caleta Adeje

Host City

In Adeje there is a great variety of trails and natural spaces to be enjoyed such as: the Teide National Park, a UNESCO World Heritage Site; and Barranco del Infierno, one of the most visited natural places on the island with a variety of wildlife endemic to the island of Tenerife, including unique species in the world that have found their last refuge in this place.

Costa Adeje Teresitas

Without any doubt, seeing Costa Adeje from above is one of the most unforgettable experiences. The volcanic landscapes and the beauty of the coastline offer a panoramic view full of contrasts that are more visible from the sky. In addition, the mild temperatures throughout the year and the presence of the trade winds provide a firm and constant propulsion that allows you to enjoy your flight to the fullest at any time of the year. Although, from September to May is the best time to fly from the Taucho area to Costa Adeje.

We will be waiting for you in this dream destination! 65

Wellness

Wellness Por David Pritchard Health & Performance Coach Apple Leisure Group

Why Wellness Matters? Maintaining an optimal level of wellness is crucial to live a higher quality life. Wellness matters. Wellness matters because everything we do and every emotion we feel relates to our well-being. In turn, our well-being directly affects our actions and emotions. It’s an ongoing circle. Therefore, it is important for everyone to achieve optimal wellness in order to subdue stress, reduce the risk of illness and ensure positive interactions. Enriching and sustaining Team Members’ health and wellness is an integral part of ALG’s core value, “We Care.” We care about our Team Members by providing the best opportunities to increase their wellbeing and thrive at work, at home, and in all aspects of their life. Let’s look at some of the parts that help you create a strong and lasting foundation of wellness throughout your life.

1. Occupational wellness is about enjoying your occupational endeavors and appreciating your contributions. This dimension of wellness encourages personal satisfaction and enrichment in one’s life through work. 2. Emotional wellness relates to understanding your feelings and coping effectively with stress. It is important to pay attention to self-care, relaxation, stress reduction and the development of inner resources so you can learn and grow from experiences. 3. Spiritual wellness allows you to develop a set of values

that help you seek meaning and purpose. Spirituality can be represented in many ways, for example, through relaxation or religion. But being spiritually well means knowing which resources to use to cope with issues that come up in everyday life.

4. Environmental wellness encourages you to respect the

delicate balance between the environment and yourself. Respect for other living things in our environment is just as necessary as respect for the physical environment itself.

5. Financial wellness involves the process of learning how

to successfully manage financial expenses. Money plays a critical role in our lives and not having enough of it impacts health as well as academic performance. Financial stress is repeatedly found to be a common source of stress, anxiety.

6. Physical wellness relates to maintaining a healthy body and seeking care when needed. Physical health is attained through exercise, eating well, getting enough sleep, and paying attention to the signs of illness and getting help when needed. 7. Social wellness helps you perform social roles effectively and comfortably and create a support network. This dimension of wellness allows you to develop encouraging relationships with peers but also intimate relationships with family and friends.

8. Intellectual wellness involves having an open mind when you encounter new ideas and continuing to expand your knowledge. It encourages active participation in scholastic, cultural and community activities. 9. Mental health and wellness. Positive mental health allows people to: Realize their full potential, Cope with the stresses of life, work productively and make meaningful contributions to their communities.

#WeCare

Hotels List

Opened Hotels (inaugurated)

Total: 70 hotels

24738 67