LINDSTRÖM
LINDSTRÖM
APPROACH
Building a RFID tracking system design for Lindström new reusable surgical linen service. PROJECT BRIEF & GOALS Lindström is well known for their workwear services, providing, laundering and delivering clothing for a wide range of professions. Now they’ve set their sights on the operation room in hospitals, especially in the private sector in Finland to expand their service more in the health care sector. Currently, disposable surgical gowns produce large amounts of waste, which is not sustainable in the long run. Our team has been tasked with planning the integration of reusable surgical gowns into hospitals. “What are the current challenges
of introducing reusables?”, “What kind of service would best suit the needs and wants of doctors and nurses?”, “How can we introduce and deliver the service in the best way?”. These are some of the fundamental questions and goals we have tackled as we dived deep into the world of surgical gowns.
PROJECT APPROACH & PROCESS
PROJECT CONCEPT & DIRECTION
Our team has approached this task from a customer-centric perspective. In order to do that in the relatively niche and unfamiliar field of surgical gowns, the first step was to learn as much as possible. This included both desk research (what advantages do reusable gowns have over disposables?) and numerous in-person interviews, conducted with the aim of understanding how exactly doctors and nurses interact with surgical gowns throughout their day-to-day operations. After a general understanding of the pain-points, requirements, and desires of doctors and nurses, we set out to design a solution perfectly catered to hospitals.
We are currently undergoing the exciting process of taking the numerous insights we found during our interviews and hospitals visits and turning them into a tangible service. This means preparing user journeys, design mockups, and more. Before this phase, we were primarily focused on operation-room related research, with some key areas of focus such as brand awareness (in regards to Lindström), the process of using surgical gowns, issues related to them, the priorities of hospital staff, and overall thoughts on reusable gowns. Two areas of focus resulted from our efforts: improving the surgical gowns themselves and improving the overall logistics and service.
STAKEHOLDER INTERVIEWS & IDEATION
THE TEAM
YOUNGKYU KIM DESIGN STRATEGIST IDBM School of Arts, Design and Architecture
ANNIKA BENGTS INTERIOR ARCHITECT IDBM School of Arts, Design and Architecture
youngkyu.kim@aalto.fi
annika.bengts@aalto.fi
MARKUS KIRJONEN IDBM School of Business markus.kirjonen@aalto.fi
LINDSTRÖM
RFID TRACKING SYSTEM FOR REUSABLE SURGICAL LINENS End-to-end system for reusable surgical gowns within hospitals, designed based on insights from surgeons and nurses.
DATA WITHIN THE SYSTEM
SYSTEM COMPONETS & TECHNOLOGY TRACKING SYSTEM Monitor and analyze surgical gown data using RFID sensors and tags - Users: nurses and hospital administration
LINDSTRÖM SYSTEM Monitor surgical gown usage, needs and delivery status using database management and intergrating with sensors - Users: Linström
HOSPITALS
LINDSTÖRM
SUPPLY NUMBERS NEW ORDERS STORAGE SPACE
DELIVERY DETAILS ANALYTICS
USER JOURNEY OF THE SYSTEM
HOSPITALS INTERFACE SImple live info about surgical gowns and storage using tablet PC and UX design, and intergrating with database - Users: Doctors and nurses
1. Check inventory & pick gowns for operations and /or order more gowns through the system
2. Nurses deliver the gowns to the OR and surgeons use them for the operations
3. Used gowns are removed from the in a laundry bag and goes to the waste room
4. Lindström collects the used gowns and deliver newly washed and packed gowns to the hospitals