OPERATIONAL EXCELLENCE P R O G R A M M E
2024 KU A L A LUMPUR M A L A Y S I A
5th
OPERATIONS SUMMIT J A N U A RY 1 1 t h • 1 4 t h , 2 0 2 4
2024 KU A L A LUMPUR M A L A Y S I A
5th
OPERATIONS SUMMIT J A N U A RY 1 1 t h • 1 4 t h , 2 0 2 4
LEARN
NETWORK Operations Summit 2024 Sponsors
Operations Summit 2024 Supporters
Thank you for your great support!
THRIVE
KUALA LUMPUR •
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JANUARY 11th • 14 th, 2024 - KUALA LUMPUR, MALAYSIA
CONTENT EVENT PROGRAMME
4-6
MEET THE EXPERTS
8-13
OS24 DELEGATES
14-15
Welcome to the
5 th IELA OPERATIONS SUMMIT O P E R A T I O N A L
E X C E L L E N C E
Dear Delegates, We are very happy to welcome you to the IELA Operations Summit 2024 in Kuala Lumpur. The last physical OS took place in Hong Kong in 2018. Following the 2 online versions of OS in 2020 and 2022, we are now glad to be able to finally meet in person again. It is wonderful to have the upcoming OS24 in Kuala Lumpur for the first time. Sustainability is an important upcoming topic in our industry and we are glad to have the support of the IELA Sustainability Working Group, who will be working with you on challenging tasks concerning our exhibition logistics industry.
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EDITOR & ADVERTISING
Elizabeth Niehaus
We have furthermore been looking for topics which bring value to your daily business and which are challenging us in our operational work. A big thank you to all the speakers who are supporting this event, spending their time and bringing in valuable knowledge.
adminiela@iela.org Ludivine Bastien ludivine@iela.org } IELA SECRETARIAT TQ Consulting GmbH Lindenhof 6 6060 Sarnen, Switzerland T: +41 41 661 1718 F: +41 41 661 1719 W: www.iela.org } DESIGN
We wish you a wonderful OS24. You will hopefully make a lot of new friends and benefit greatly from the topics and sessions in your daily business. This knowledge will be a lot of use for you when you return to your office. Enjoy the upcoming days! On behalf of the whole IELA Education & Training Working Group Ute Wiezorrek, Alessandra Dellavedova & Paulo Gameiro Chairperson and Vice Chairpersons
of IELA Education & Training Working Group
Stella Cimmino stellacimmino@gmail.com © Copyright IELA 2024. All rights reserved No part of IELA World may be reproduced, stored in retrieval systems, or transmitted in any other form, or by any other means, electronic, mechanical, photographic, recording or otherwise without the prior written permission of the publisher. The contents of IELA World are subject to reproduction in information storage and retrieval systems.
3
• OS2024 | THE EVENT PROGRAMME
Event location: SUNWAY RESORT HOTEL Persiaran Lagoon, Bandar Sunway, 47500 Petaling Jaya, Selangor, Malaysia
Day 1
Thursday, January 11th
Arrival of the delegates at the hotel
17:00-18:00
Event On-Site Registration Powered by WEL Group, France
18:30-23:00
Welcome Cocktail and Reception Powered by TWI Group Inc. (Canada), Canada Sunset Gallery Dress Code: Smart Casual
Renewal Signature MOU IELA-MACEOS
Day 2
Friday, January 12th
07:00-07:45
Morning Sports Activity: Powered by Orphee Beinoglou International Interactive Bootcamp Training Forwarders S.A., Greece Dress Code: Sports clothing at the pool side area
08:45-09:00
Welcome by IELA Chairperson, Sandi Trotter Grand Congress, Level 12
09:00-10:30
CASE STUDY: THE GREENEST CO.: by Marta Kupis Paving the way for IELA Sustainability WG, Chairperson Sustainable Excellence Grand Congress, Level 12
10:30-11:00
Morning Coffee Break Congress Recess Bar, Level 12
11:00-12:00
Venues by Winnee Lim Grand Congress, Level 12 Malaysia International Trade and Exhibition Centre (MITEC)
12:00-12:45
Sustainable Packaging by Orphee Jr. Beinoglou Grand Congress, Level 12 IELA Board Member
12:45-13:45
Lunch Break Powered by Swiss Expo Logistics AG, Switzerland The Resort Cafe, Ground floor
13:45-15:30
Mode of transport: by Andrew Michael Danker - External Speaker Airline - DGR – Batteries MAB Academy Sdn Bhd., Malaysia Grand Congress, Level 12
15:30-16:00
Afternoon Coffee Break Congress Recess Bar, Level 12
(Check-in starts at 3pm)
16:00-17:00 Agent Relationships by Sandi Trotter, Bas Wiendels and Lucien Lawson Grand Congress, Level 12 IELA Chairperson, IELA Vice-Chairperson and IELA Board Member 19:30-23:30
4
PROGRAMME
Dinner Powered by TWI Group Inc. (USA), USA Souled Out Café Dress Code: Smart Casual
KUALA LUMPUR •
IELA’s OPERATIONS SUMMIT: Topics
L NA IO AT
S • 13 TOP C I P IC O S T
3
6 TOPICS
LLENCE EXCE
•
•
1
AL
EX C E L L EN C EO P ER
OCCUPATIONAL SAFE WORKING DEMONSTRATION
T
SAFEGUARDING THE JOURNEY: MASTERING SPECIALISED FORWARDING OF SENSITIVE GOODS
• CS PI O
OPERAT ION AL
MODE OF TRANSPORT: AIRLINE DGR BATTERIES
ONSITE AGENT DOMESTIC AGENT
OPE R A T I O N
TARIFF & SHIPPING INSTRUCTIONS
TOPICS • 13 13
STANDARDS & CUSTOMS
E • C N LLE E EXC
RATIONAL OPE
•
VENUES
ICS • 13 TOP TOCUSTOMS => EORI 13 PI
•
•
EXC ELL EN
CASE STUDY: THE GREENEST LOGISTICS CO.: PAVING THE WAY FOR SUSTAINABLE EXCELLENCE
CS
SUSTAINABLE PACKAGING
OPERATIONAL
CE
EX
E AI:NC ARTIFICIAL LLE E INTELLIGENCE C
•
AGENT RELATIONSHIPS
CUSTOMER RELATIONS
PROGRAMME
5
• OS2024 WINTER SEMINAR | THE EVENT 2019 PROGRAMME
Day 3
Saturday, January 13th
07:00-07:45
Morning Sports Activity: Powered by Orphee Beinoglou International Interactive Bootcamp Training Forwarders S.A., Greece Dress Code: Sports clothing at the pool side area
08:45-09:30
On-Site Agent / Domestic Agent by Rasyid Bin Abdullah Grand Congress, Level 12 Member of the IELA Education & Training WG
09:30-10:30 10:30-10:45
AI: Artificial Intelligence by Dr. Carrine Teoh Chooi Shi - External Speaker Grand Congress, Level 12 ASEAN CIO Association, Malaysia
10:45-11:30
Safeguarding the Journey: by Alexandra Erdmann & Sudhir Dhavan Mastering Specialised Forwarding IELA Board Members of Sensitive Goods Grand Congress, Level 12
11:30-12:15
Occupational Safe: by Daniel Mithran, IELA Board Member & Treasurer Working Demonstration & the JIM Team Grand Congress, Level 12
12:15-13:00
Standards & Customs by Ujjwal Gupta Grand Congress, Level 12 IELA Standards & Customs WG, Vice-Chairperson
13:00-14:00
Lunch Break Powered by Curio Pack Sdn. Bhd., Malaysia The Resort Cafe, Ground floor
14:15-19:00
Team Building Activity: Powered by R.E. Rogers India Pvt. Ltd., India Dress Code: Come dressed in clothes to get wet SUNWAY HUNT Sunway Lagoon
19:00-20:00
Dinner Powered by R.E. Rogers India Pvt. Ltd., India Team Building function venue
20:00-23:00
Access to Night Theme Park Powered by R.E. Rogers India Pvt. Ltd., India Sunway Lagoon
Day 4
Sunday, January 14th
Morning Coffee Break Congress Recess Bar, Level 12
**Please check out before joining the morning sessions. The hotel will store your luggage. 08:45-09:30
Tariff & Shipping Instructions by Bas Wiendels & Lucien Lawson Grand Congress, Level 12 IELA Vice-Chairperson and IELA Board Member
09:30-10:15 Customs => EORI by Dirk Urra & Alessandra Dellavedova Grand Congress, Level 12 IELA Board Member & Vice-Chair of the Education & Training WG 10:15-10:45 Morning Coffee Break Congress Recess Bar, Level 12
6 6
10:45-11:30
Customer Relationship by Sandi Trotter & Jasmine Yang Grand Congress, Level 12 IELA Chairperson & IELA Board Member
11:30-13:00
Sustainability - Case Study by the Sustainability WG Group Presentation IELA Members Grand Congress, Level 12
13:00-14:00
Lunch Break The Resort Cafe, Ground floor
14:00
Closing of the event & departure of the delegates
PROGRAMME PROGRAMME
KUALA LUMPUR •
PROGRAMME
7
• OS2024 | LECTURERS
Meet the experts > WELCOME | AGENT RELATIONSHIPS | CUSTOMER RELATIONSHIP Sandi Trotter began her carrier in Exhibition logistics in 1993 with TWI Group Inc. and remains there today as a member of the TWI Management Team. In 2014, Sandi directed the Expansion of the Company to include Canadian domestic Shows and become a licensed Canada Customs Broker, which have been highly successful initiatives.
Sandi has been a member of the Canadian Exhibition Logistics Association (CAEM) for over 15 years. She is the former Chairperson of the Membership Working Group as well as serving as IELA Vice-Chair in 20202022, and she has been elected IELA Chairperson in June 2022. t
Sandi Trotter
Director Business Development TWI Group, Inc., Canada
IELA Chairperson
http://www.twigroup.com
> CASE STUDY: THE GREENEST LOGISTICS CO.: PAVING THE WAY FOR SUSTAINABLE EXCELLENCE Marta Kupis has graduated in Polish Philology, in Culture Studies, and in Management and Marketing from the Jagiellonian University in Cracow. Originally from Poland, in 2008 she moved to Spain and started working as Logistics Freight Forwarder for Exhibitions and Events in 2010. Since 2016 she has been responsible for Sales and Operations of the Export Shows Department in Resa Expo Logistics.
Marta joined the Sustainability Working Group in March 2023 as Vice Chair and became the Chairperson of the group in July 2023. In November 2023 she completed a “Sustainable Business Management and Agenda 2023” course in ESADE. She believes in sustainable profitable business and she is convinced that sustainable businesses are the future. t
Marta Kupis
Sales and Operations Manager RESA EXPO LOGISTICS, Spain
IELA Sustainability WG, Chairperson
www.resaexpo.com
> VENUES Winnee Lim current role is General Manager, Business Development of MITEC, that is the largest exhibition and convention centre of 52,000 sqm in Kuala Lumpur, Malaysia. She is responsible to deliver and implement a commercially effective sales plan to achieve optimum venue occupancy and profitable business mix for the venue. In her capacity, she also assist the CEO to oversee the operation of the venue Winnee Lim
External Speaker
8
PROGRAMME
from Human Resources to Catering Operation, Safety and Security division to Building & Facility Maintenance.
Winnee is involved actively as Vice President of Education for the Malaysia Association of Conference, Exhibition Organiser and Suppliers (MACEOS) and a HRDCorp Certified Trainer. t General Manager, Business Development MITEC, Malaysia International Trade & Exhibition Centre, Malaysia www.mitec.com.my/
KUALA LUMPUR •
Meet the experts > SUSTAINABLE PACKAGING Orphee studied Business Administration with a view to working afterwards in the family business. He graduated in 2014 from University of Plymouth in the UK. In November 2014, he carried out his military service and joined the Greek army which was completed in August 2015 when he started work in the family business located in Athens.
Orphee Jr. Beinoglou IELA Board Member
Orphee first worked in the warehouse and on-site at exhibition venues in order to gain valuable experience. Learning from A-Z was key to his success in the industry. He particularly believes in the IELA spirit and mentality but most importantly, believes in the people of the exhibition industry. He was elected IELA Board Member in June 2022. t
Member of the Board Orphee Beinoglou International Forwarder S.A, Greece www.beinoglou.gr
> MODE OF TRANSPORT: AIRLINE - DGR – BATTERIES Andrew Michael Danker a seasoned professional with 30+ years in Airfreight and Logistics, has made a lasting impact at Malaysia Airlines Cargo.
As an instructor at Malaysia Airlines Academy, he specializes in Dangerous Goods Regulations, Airfreight Skills, and Basic Cargo Training.
His journey spans pivotal roles in Import & Export Operations, Sales, Reservations, and more. With a passion for training, Andrew has mentored 100+ Practical Internship Students, with 50% now thriving in the industry.
Andrew’s commitment to excellence is evident through IATA and PSMB/HRDF certifications, showcasing his dedication to shaping industry professionals with comprehensive expertise. t
Andrew Michael Danker
Crew Ground Mandatory Training & Handling MAB Academy Sdn Bhd., Malaysia
External Speaker
https://www.malaysiaairlinesacademy.com/
> AGENT RELATIONSHIPS - TARIFF & SHIPPING INSTRUCTIONS Bas Wiendels is an energetic Dutchman and a well-educated international event and exhibition specialist. He founded Valverde 17 years ago and is appreciated for his experience of over 25 years & his professionalism. Bas has been a Board Member of the Dutch Exhibition Association (CLC/ VECTA) for more than 7 years and he was elected IELA Board Member in 2021.
He knows the drill of being on a Board of Management and taking responsibility, especially shown during the Pandemic. Bas is a believer in young talent and their contribution in our industry. He is a host speaker at the Amsterdam and Tilburg University of Applied Science teaching young talent the “do’s and don’ts” in our business. He enjoys sharing his passion and passes on his knowledge to next generations in our industry. t
Bas Wiendels
Director Valverde B.V., The Netherlands
IELA Vice-Chairperson
www.valverde.nl
PROGRAMME
9
• OS2024 | LECTURERS
Meet the experts > AGENT RELATIONSHIPS - TARIFF & SHIPPING INSTRUCTIONS Lucien joined Clamageran Expositions, one of the founding members of IELA, in 1990 and he attended his first Annual Meeting in 2000.
as a group member and Board’s goto. He contributes to Membership and Sustainability WGs, prioritizing global industry relationships for IELA’s growth.
Lucien’s passion and devotion to the worldwide exhibition logistics industry and his ability to strengthen interpersonal relationships is what drove him to become one of the 3 associated owners of Clamageran.
Lucien’s experience and energy is an asset for IELA to propel the association to reach ambitious goals, especially during a period which has brought many challenges to the global industry.
Lucien, ex-chair of IELA IRWG (January 2022 - June 2023), continues
Lucien was elected Board Member in June 2022. t
Lucien Lawson
Director Clamageran Foirexpo, France
IELA Board Member
www.clamageran-expositions.fr
> ON-SITE AGENT / DOMESTIC AGENT Mohd Rasyid currently holds the with an emphasis on Indonesia. It was position of Managing Director at during this period that Rogers Malaysia R.E. Rogers Malaysia. was voted IELA Best Onsite Agent 2008 & 2nd place Best Onsite Agent 2019. Since joining R.E. Rogers Malaysia in 2007, he has been deeply involved in the He is also proud recipient of the Best company’s operations, demonstrating Student Award at Winter Seminar 2013. unparalleled dedication to every facet His commitment to continuous learning of the business. His journey started with and academic achievement has been hands-on site work, where he played a driving force throughout his career, a pivotal role in executing all onsite which he is now pleased to be passing operations for domestic shows here in on to others. t Malaysia and throughout Southeast Asia Mohd Rasyid Bin Abdullah
Member of the IELA E&T WG
M A L A Y S I A
Managing Director R.E. Rogers (Malaysia) Sdn Bhd, Malaysia www.rogers-asia.com
> AI: ARTIFICIAL INTELLIGENCE Dr. Carrine, Chief Strategy Officer at Bond Holdings, boasts 20+ years in engineering tech and cybersecurity. A specialist in Critical National Infrastructure (CNI) protection, standards, and privacy, she excels in frameworks like ISO 27001, Common Criteria, PDPA, Cyber Ethics, and Critical Infrastructure Protection. Uniting business and tech, she emphasizes the digital economy and Dr Carrine Teoh Chooi Shi External Speaker
10
PROGRAMME
cybersecurity, advocating for women in technology. Currently, as VP of the ASEAN CIO Association and VP of NTU Alumni Association Malaysia, she actively contributes to various industry and academic organizations. Dr. Carrine holds prestigious roles, including Women in Security ASEAN Awards Ambassador 2023 and Judge of Asia Top 50 Women Tech Leaders 2024. t VP ASEAN CIO Association, Malaysia https://acioa.com/
KUALA LUMPUR •
Meet the experts > SAFEGUARDING THE JOURNEY: MASTERING SPECIALISED FORWARDING OF SENSITIVE GOODS Alexandra Erdmann has been active in the transport industry since 1997. In 2002, She moved into exhibition and event logistics and took over the management of the exhibition department of a large corporation in Switzerland. With the foundation of her own company, SWISS EXPO LOGISTICS AG, in 2010 she fulfilled one of her life’s dreams. As a logical step for her own company, she became a member of IELA in 2013. Since 2013 she is fully Alexandra Erdmann IELA Board Member
committed to IELA. From 2015 - 2020 Alexandra had been active as Vice Chair for the Think Tank Working Group (former PR & Marketing). Since 2020 Alexandra is a Board Member of IELA and is the go-to Person for the Education & Training Working Group. Alexandra Erdmann has won the precious award “Best Export Agent” with SWISS EXPO LOGISTICS AG in 2014 and 2015. t CEO Swiss Expo Logistics Ltd., Switzerland www.swiss-expologistics.com
> SAFEGUARDING THE JOURNEY: MASTERING SPECIALISED FORWARDING OF SENSITIVE GOODS Sudhir is a Science graduate from the University of Pune, holding a Diploma in Business Management, as well as UFI EMD and IAEE CEM certifications. In April 2010, Sudhir joined R.E. Rogers India as the Country Head of Sales and Operations, quickly progressing to the role of Chief Executive Officer within a few years. With a notable career spanning over 25 years in the Exhibition and Logistics Industry, Sudhir has established a strong Sudhir Dhavan
IELA Board Member
reputation for his expertise in marketing and business development planning. In June 2021, he was appointed IELA Board of Management, where he currently serves. During his tenure, Sudhir has been instrumental in establishing the “IELA Academy”, a valuable resource for members and the industry as a whole. As CEO, Sudhir has demonstrated his ability to assemble and lead a team of dedicated professionals focused on expanding the company’s customer base across India. t CEO R.E. Rogers India Pte. Ltd., India www.rogersworldwideindia.com
> OCCUPATIONAL SAFE: WORKING DEMONSTRATION The JIM Team who have been handling exhibition on-site work for over 30 years will be presenting the topic “Work Safely On-site”.
Most students these days do not get the opportunity to see a live demonstration of how to safely handle cargo and use tools and equipment onsite. The presenters will explain in detail every aspect of cargo handling on site and this will provide valuable knowledge to the students for their future site work. It will give them adequate knowledge of what to look out for and what to check for a safe work environment. t
Daniel Mithran,
JIM Project & Expo Logistics(M)Sdn.Bhd, Malaysia
IELA Board Member & Treasurer
& The JIM Team
www.jim.com.my
PROGRAMME
11
• OS2024 | LECTURERS
Meet the experts > STANDARDS & CUSTOMS
IELA Standards & Customs Working Group Vice-Chairperson
Ujjwal holds a bachelor’s degree in Engineering and an MBA in International Marketing and Operations. He is also a registered Customs Broker and actively involved in decision making groups at various international exhibition bodies, including Indian Exhibition Industry Association (IEIA), AFECA and of course, IELA.
Ujjwal takes key interest in learning ways to serve the international exhibition community better, with an outlook of developing sustainable solution at BIG Logistics, always keeping an eye on the safety of his team and valuable cargo. t
Ujjwal Gupta
International Sales and BD BIG Logistics India Pvt Ltd, India
IELA Standards & Customs WG, Vice-Chairperson
www.brightindiagroup.com
> CUSTOMS => EORI
IELA Education & Training Working Group Vice-Chairperson
Alessandra has spent almost her entire working career on site in Fiera Milano working for big Italian companies appointed as official contractors and having the chance to participate in the transformation of the venue and its procedures. She joined Expotrans in 2004 and she was part of the start-up team that introduced the present ICT and procedures in Fiera Milano. She is today the Manager of Expotrans Fiera Milano Alessandra Dellavedova
IELA E&T WG, Vice-Chairperson
Team coordinating the customs clearance operations, the handling and forwarding of about 100 Exhibitions and Congresses held there yearly, the second largest venue in Europe. In this role she has worked on mega events such as EMO and ITMA. At present she is also the company trainer and go-to person for all Customs clearance matters related to exhibitions in Italy. t Project Manager Expotrans S.p.A., Italy www.expotrans.net
> CUSTOMS => EORI Dirk Urra has been an active member of IELA for several years and an IELA Board member since June 2023. Throughout his career in the exhibition and event industry, he has gained valuable experience and a deep understanding of the challenges and opportunities that our industry faces.
Dirk Urra
IELA Board Member
12
PROGRAMME
He believes that by maintaining strong partnerships and embracing new technologies, we can enhance the efficiency and effectiveness of our operations, ultimately benefiting all stakeholders involved. t
Vice President Kuehne + Nagel (AG & Co.) KG - KN Expo & Event Logistics, Germany
www.kuehne-nagel.com
KUALA LUMPUR •
> CUSTOMER RELATIONSHIP Jasmine Yang holds a forklift driver licence and enjoys boxing but can also be found playing the piano at home. She became the Manager - Import Dept. at Eurotran in 2017 and led the team to win Best Domestic Agent in the same year. In 2018, Jasmine was sponsored by the Taiwan Exhibition Association as the most potential young professional in AFECA in Korea where Eurotran won the Outstanding Service Award. Jasmine Yang
IELA Board Member
Her adventure continued in 2019 by representing Taiwan in winning votes for hosting the IELA event and two years later, she was invited as Speaker at the Winter Seminar 2021 talking on Best Practices – Domestic Agent. As the Vice Chairman of the Youth Committee in the Taiwan Exhibition Association, she is devoted to encouraging other young professionals to shine. Jasmine was elected IELA Board Member in June 2022. t Manager of Fairs & Events Department Eurotran Expo Service Co., Ltd., Taiwan www.eurotran.com
Powered by
Day 3: Saturday, January 13th, 14:15-19:00
Get ready to join the TEAM BUILDING ACTIVITY: the SUMWAY HUNT at the Sunway Lagoon, Asia’s Best Attraction You will participate in the Station Challenge activity with 3 games, after a warm up activity, and then the teams will join the Hunt Amazing Race to explore the Sunway Lagoon with a detailed treasure hunt. You will need to take some pictures and find answers to questions to complete your mission. PROGRAMME 14:15 Registration 14:30
Theme Park Gate Open
14:40
Safety Briefing by Sunway Lagoon Welcoming Speech by sponsor R.E. Rogers India Warming Up + Ice Breaking + Team Formation
15:00
Team Building Activity divided into two parts: 1. The Station Challenge activity with 3 games 2. The Hunt Amazing Race where you will explore the theme park in order to complete your mission
15:30
Debrief Session + Evening Tea Break Free access to the theme park
19:00
Dinner at Night Park
20:30
Free access to the Night Park
23:00
End of the activity
Park Rules and Regulations: https://sunwaylagoon.com/park-rules/
R.E. Rogers India Pvt. Ltd., India DEBRIEF: In the Sunway Hunt you will be able to learn: • Goal Focus • Roles & Responsibility • One Team / One Association • Winning Mindset
DRESS CODE: In order for you to enjoy and experience this
program fully, you are required to come dressed in clothes to get wet and bewilling to get wet!
You are required to: Keep a learning attitude all the time
Have Fun! PROGRAMME
13
• OS2024 WINTER SEMINAR | DELEGATES 2019
Ms. Andréa Souza
Mr. Vishal Chauhan
FULSTANDIG SHOWS E EVENTOS MC LTDA
R.E. ROGERS INDIA PVT. LTD.
BRAZIL
Mr. Carlos Mejias
Mr. Milan Kanani
ROCK-IT GLOBAL CHILE
SIDDHARTHA LOGISTICS CO. PVT. LTD.
CHILE
INDIA
Ms. Eva Sabio Palomino
Ms. Mamata Kumari
CLAMAGERAN FOIREXPO
SPEDITION
FRANCE
INDIA
Ms. Anne-Gaëlle Turin
Mr. Michael Cullerton
CLAMAGERAN FOIREXPO
INTERFLOW LOGISTICS LTD
FRANCE
IRELAND
Ms. Nadia Boujemil
Ms. Angela Gagliardi
E.S.I. GROUP - EXPO SERVICES INTERNATIONAL
EXPOTRANS S.P.A.
FRANCE
ITALY
Ms. Sandra Ruppé
Ms. Hiroko Watanabe
GLOBAL EXPOSITION SERVICES
ISHIKAWA-GUMI LTD.
FRANCE
JAPAN
Ms. Ling YU
Mr. John Sultanov
WEL GROUP
KOREA GLS, INC.
FRANCE
KOREA
Mr. Marco Rüger
Mr. Rimas Griceniuk
BTG MESSE-SPEDITION GMBH
JSC PAN-LITSERVICE
GERMANY
LITHUANIA
Mr. Maximilian Grein
Ms. Karen Cheong
KUEHNE + NAGEL (AG & CO.) KG GERMANY
CURIO PACK SDN. BHD.
GERMANY
MALAYSIA
Mrs. Angeliki Katevaini
Ms. Caroline Lee
ORPHEE BEINOGLOU INTERNATIONAL FORWARDERS S.A.
CURIO PACK SDN. BHD.
GREECE
MALAYSIA
Mr. Stanley Chan
Ms. Norliana Omar
JES LOGISTICS LTD
FELIX EXPO LOGISTICS (M) SDN BHD
HONG KONG
MALAYSIA
Mr. Udit Gupta
Mr. Ezwan Baker
BIG LOGISTICS INDIA PVT LTD
JIM PROJECT & EXPO LOGISTICS(M)SDN.BHD
INDIA
MALAYSIA
Mr. Sudhir Babu
Mr. Rezuan Reza
P S BEDI & CO PVT LTD / PSBEDI GROUP
R.E. ROGERS (MALAYSIA) SDN BHD
INDIA
MALAYSIA
Mr. Vikas N.
Mr Yu Zhai
R.E. ROGERS INDIA PVT. LTD.
CHINA INTERNATIONAL EXHIBITION
INDIA 14
INDIA
PROGRAMME PROGRAMME
TRANSPORTATION CO., LTD.
P.R. CHINA
Mr. Oliver Yao
Mr. Saran Sanprom
GO-EXPRESS CO., LTD
ROGERS BANGKOK CO. LTD
P.R. CHINA
THAILAND
Ms. Anita Hong SHANGHAI HI-EXPO INTERNATIONAL LOGISTICS CO., LTD. P.R. CHINA
THAILAND
Ms. KK Wu
Mr. Wisse Pont
SHENZHEN TALENT & SEA-EVER LOGISTICS CO. LTD.
VALVERDE B.V.
P.R. CHINA
THE NETHERLANDS
Mr. Szymon Wałczyk
Mr. Djanwayne Bongcayao
UNIVERSAL EXPRESS SP. Z.O.O.
DNATA LOGISTICS
POLAND
UAE
Mr. Eugene Malko
Mr. Uday Kumar Pillai
BCC LOGISTICS KSA
DSV SOLUTIONS LLC C/O DSV FAIRS & EVENTS
SAUDI ARABIA
UAE
Ms. Ronel Maboi
Mr. Noushad Anantavida
KATLEGO GLOBAL LOGISTICS PTY LTD
FILS INTERNATIONAL FREIGHT
SOUTH AFRICA
& LOGISTIC SERVICES LLC
Mr. Jerome Jacobs
Mr. Ashlin Roy
KING CARGO PROJECTS (PTY) LTD
MASSTRANS FREIGHT LLC
SOUTH AFRICA
UAE
UAE
Ms. Silvia Iranzo
Mr. Steven Maddock
RESA EXPO LOGISTICS
EUROPEAN INTERNATIONAL (FAIRS) LTD
SPAIN
UNITED KINGDOM
Mr. Maximiliano Rosado Suarez
Ms. Louise Jestin
RESA EXPO LOGISTICS (MADRID)
EXHIBITION FREIGHTING LTD
SPAIN
UNITED KINGDOM
Ms. Dhilmini Palipane
Mr. Dakota Parsley
ACE CARGO (PVT) LTD
AIRWAYS FREIGHT CORPORATION
SRI LANKA
USA
Mr. Luca Braun
Mr. Steven Ng Trong
SWISS EXPO LOGISTICS AG
AEL - ASIA EXPO LOGISTICS
SWITZERLAND
VIETNAM
Ms. Larisa Morina
Mr. Ho Ngoc Thanh
SWISS EXPO LOGISTICS AG
VEGA LOGISTICS CO. LTD.
SWITZERLAND
VIETNAM
Mr. Ryan Lin EUROTRAN EXPO SERVICE CO., LTD. TAIWAN
Ms. Melody Hung PANDA LOGISTICS CO., LTD. TAIWAN PROGRAMME
15
• OS2024 | THE EVENT CONCEPT
2024
Nº of Operations Summit organised by IELA
5 Nº of delegates
54 Nº of companies
49 Nº of countries
26 Nº of Lecturers
16 16
PROGRAMME
KUALA LUMPUR •
THE IELA BOARD OF MANAGEMENT
CHAIRPERSON
Sandi Trotter
strotter@twigroup.com
VICE CHAIRPERSON
Bas Wiendels
bas@valverde.nl
TREASURER
Daniel Mithran
daniel@jim.com.my
MEMBERS
Orphee Jr. Beinoglou
orphee.junior@beinoglou.gr
Sudhir Dhavan
sudhir@rogersworldwideindia.com
Alexandra Erdmann
alexandra.erdmann@swiss-expologistics.com
Lucien Lawson
l.lawson@clamageran.fr
Dirk Urra
dirk.urra@Kuehne-Nagel.com
Jasmine Yang
jasmine.yang@eurotran.com.tw
EXECUTIVE OFFICER - IELA SECRETARIAT
Elizabeth Niehaus
elizabeth@iela.org
HONORARY MEMBERS
Stephen J. Barry (deceased, 2018) Harinder Singh Bedi Ron Berry
Hans R. Brauchli (deceased, 2021) Karl Buehler (deceased, 2015) Thierry Demeure
Ernie Droessart (deceased, 2009) Mariane Ewbank Dieter Fraeulin Greg Keh Jim Kelty
Achim Lotzwick Robert Moore
Jean-Paul Moser (deceased, 2023) Christoph Rauch
Klaus Rauch (deceased, 2001) Ravinder Sethi
EDITOR & ADVERTISING
Elizabeth Niehaus Ludivine Bastien
adminiela@iela.org ludivine@iela.org
IELA SECRETARIAT
TQ Consulting GmbH
Lindenhof 6, 6060 Sarnen, Switzerland T: +41 41 661 1718 F: +41 41 661 1719 W: www.iela.org
DESIGN
Stella Cimmino
stellacimmino@gmail.com
PROGRAMME
17
Join us in building a United Front in the industry
Trains & Educates You IELA TRAINING MANUAL CUSTOMS MANUAL VENUE INFORMATION
IELA SECURITY GUIDELINES WEBINARS ORGANISER & EXHIBITOR PORTAL
Surveys You YOUR BENCHMARKING TOOL FOR THRIVING GROWTH & PERFORMANCE
Connects You NETWORKING EDUCATIONAL EVENTS
What’s New
MARKETPLACE BY IELA MEMBERS FOR IELA MEMBERS
10’
display
Wed. 2:00pm CET
+ 5’Q&A
Get Future Ready
Boosts High Standards SUSTAINABILITY GUIDELINES SECURITY GUIDELINES OCCUPATIONAL HEALTH & SAFETY GUIDELINES COVID-19 PROTOCOL
Opens Portals to our customers ORGANISER & EXHIBITOR PORTALS
Promotes You
Talk Informs You MEMBERS NEWS INDUSTRY UPDATES
Gives You a Voice MEDIA PARTNER WORKING GROUPS STRATEGIC PARTNERSHIPS WITH ASSOCIATIONS AND ORGANISERS
WEBSITE IELA REPORT
SOCIAL MEDIA IELA MARKETING KIT