Illinois Banker Magazine | March - April 2021

The Official Publication of the Illinois Bankers Association ilbanker.com

March-April 2021

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GR O F LE U W AD TU IN ER RE S

March-April 2021 • Vol. 106 / No. 2 • ilbanker.com

TABLE OF CONTENTS

27

17 DEPARTMENTS 5 Message from the President and CEO 6 Compliance Corner 8 Washington Update 14 Scholarships

22 Preferred Vendor Spotlight

18

10

FEATURES

20

27 Future Leaders Alliance 28 New Member Banks 28 New Associate Members 28 Associate Member News 30 Events Calendar

10 GROWING FUTURE LEADERS

32 News & Notes

16 April is National Volunteer Month: Consider Volunteering to Serve on an IBA Committee

35 IBA Partners

17 Ag Lenders: Cultivate Growth with Effective Pricing, Structure 20 Evaluating a FinTech Partner

34 Ad Index 36 On the Move 38 The Last Page Our Mission: Advocacy. Education.

Industry Resource...for all Illinois bankers.

Our Vision: Connecting Bankers.

Advancing Banking.® Our Core Values: The Illinois Bankers Association will place our members’ interests first, be responsive to their needs, and provide them with the highest level of professionalism and service. The IBA staff is the Association’s greatest asset.

We will conduct ourselves with integrity and respect. We will work together as a team, share information, build upon our strengths, embrace new ideas, and recognize and celebrate accomplishments.

OFFICERS AND EXECUTIVE COMMITTEE MEMBERS C. Brant Ahrens Chairman CIBC, Chicago

Michelle L. Gross Chairman-Elect State Bank of Bement

William P. Gleason Vice Chairman The Leaders Bank, Oak Brook

BOARD OF DIRECTORS REGION 1

REGION 4

Clark Delanois The Northern Trust Company, Chicago

Tom Gihl INB, Springfield

Joan Heggen U.S. Bank, Chicago

Anthony G. Nestler Hickory Point Bank and Trust, Decatur

REGION 2

REGION 5

Gary S. Collins Old Second National Bank, Aurora

T.J. Burge Community Partners Savings Bank, Salem

Rick M. Francois American Community Bank & Trust, Woodstock

Richard J. Knebel The Bradford National Bank of Greenville

REGION 3

AT LARGE

Thomas J. Chamberlain Iroquois Federal Savings & Loan, Danville

Dane Cleven Community Savings Bank, Chicago

Tyler Rouse First Federal Savings Bank of ChampaignUrbana

Megan Collins Bank of America, Chicago

Jeff Fauver Catlin Bank James R. Hannon First Security Trust and Savings Bank, Elmwood Park Quint Harmon Pioneer State Bank, Earlville James H. Huiskamp Blackhawk Bank and Trust, Milan Richard J. Mahoney First Midwest Bank, Chicago

Pamela A. ShararStoppel Wheaton Bank & Trust Co. Matthew Smith First Mid Bank & Trust, Mattoon Simon P. Yohanan First Bank of Highland Park Andrew Butts Bank of Belleville (non-voting member)

Rick R. Parks First National Bank of Waterloo Steven F. Rosenbaum Hoyne Savings Bank, Chicago

ILLINOIS BANKERS ASSOCIATION STAFF DIRECTORY Two Offices to Serve You! Springfield Office: 800-783-2265 • Chicago Office: 800-878-2265 To connect with our staff, use this email format: firstinitiallastname@ilbanker.com

Betsy Johnson Treasurer Solutions Bank

Executive Administration Randy Hultgren, President and CEO Erich J. Bloxdorf, Executive Vice President & COO Mary Curl, Executive Assistant & HR Manager

Thomas J. Chamberlain Member-at-Large Iroquois Federal Savings & Loan, Danville

Pam Macha, Springfield Office Coordinator Legal and Compliance Carolyn Settanni, Executive Vice President and General Counsel Carly Berard, Senior Counsel Michael Schasane, Staff Attorney Amy Giacomucci, Law Assistant

Anthony G. Nestler Member-at-Large Hickory Point Bank and Trust Co., Decatur

Bank and Partner Relations

Randy Hultgren Secretary President and CEO Springfield

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• March-April 2021

Illinois Bankers Business Services, Inc.

Debbie Jemison, CAE, Vice President

Brian Hoffman, President

Tammy Squires, Assistant Vice President Robin Lane, Director, Associate Membership Finance and Administration Mark Bennett, CPA, CFO and Executive Vice President Marcia Stratton, CPA, Director

Casey Widholm, Marketing Manager Illinois Bankers Education Services, Inc. Callan Stapleton, CAE, President Bob Anderson, Manager, Education Relations & IT Support Cassie Mattson, Manager, Event Management and FLA

Government Relations

Denise Perez, Manager, Education & Training

Ben Jackson, Executive Vice President

Julie Winterbauer, Vice President Linda Koch, CAE, Member/Business Relations Manager

Sarah Cowan, Membership and Government Relations Assistant

David Barbeau, Senior Banking Advisor (dbarbeau@htc.net)

Phil Talley, Vice President, Insurance Services

Marie South, Financial Assistant

Aimee Winebaugh, Assistant Vice President;

Sarah Cowan, Membership and Government Relations Assistant

Kevin L. Olson Immediate Past Chairman Grundy Bank, Morris

Communications/Marketing/ Associate Membership

Amy Sale, Education Assistant Illinois Bankers Group Insurance Trust Erich J. Bloxdorf, Plan Administrator Mike Mahorney, Senior Trust Advisor Hillary Meyers, Trust Manager

Editorial Office 3201 West White Oaks Drive, Ste. 400, Springfield, IL 62704 217-789-9340 FAX 217-789-5410 www.ilbanker.com Debbie Jemison, Editor With the exception of official announcements, the Illinois Bankers Association disclaims all responsibility for opinions expressed and statements made in articles published in Illinois Banker. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is provided with the understanding that the publisher is not engaged in rendering legal or other professional services. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.

Illinois Banker (ISSN 0019-185X) is published bi-monthly and is available at a cost of $45 per year for members and $90 per year for nonmembers. Regular issue single copy price is $8.50. Postmaster, send address change to Illinois Bankers Association, 3201 W. White Oaks Drive, Ste. 400, Springfield, IL 62704. News items from members of the Illinois Bankers Association are invited and are due on the first of the month preceding publication. © Copyright 2021 by Illinois Bankers Association (unless individual articles list copyright). Reproduction of any material in the Illinois Banker is strictly prohibited without written permission of the publisher.

MESSAGE The Future of Banking…

Randy Hultgren

IBA President and CEO

The future of banking is in your hands. That is a challenging and, potentially, intimidating thought. Ensuring opportunity for every person in Illinois to have access to a banker and products in a system that allows banks of all sizes to thrive, does not happen by accident.

Over the last few years, the IBA has heard from you about the continued challenge to find excellent, capable individuals to work alongside you to serve your customers. We have made significant efforts to provide multiple opportunities for the crafting of a vibrant banking culture in Illinois, but we need your help and full engagement to achieve success. This edition of Illinois Banker will walk you through the IBA strategy to grow future leaders in banking.

Financial literacy needs to start young and grow with the individual. The Stock Market GameTM and Banzai are two fantastic tools to provide children, from 4th grade through 12th grade, with practical teaching and training in finance. The Stock Market GameTM is a free curriculum and competition for teachers to use and for school teams to test their abilities to invest in friendly competition with other schools from all parts of Illinois. The students and the teachers gain a depth of knowledge in the financial markets that will serve them and their families for the rest of their lives.

Some students are being inspired to consider pursuing a career in banking or finance. Banzai is an engaging financial literacy curriculum that is also free to schools who are sponsored by a bank. (See Banzai announcement on page 11.) The information is presented in a way that engages students by using practical scenarios and projects. Consider sponsoring Banzai in schools in your community. It costs your bank nothing to initially sponsor a school. Your bank will only pay for the sponsorship if the school uses the curriculum, so your money is sure to have an impact.

Many of you have joined with other bankers throughout Illinois to start and grow the Illinois Bankers Scholarships. There is now over $80,000 that has been raised to be given as college scholarships to students who are interested in preparing for a career in banking. Please consider making a personal or bank donation to the Illinois Bankers Scholarships.

Also, the IBA has worked closely with Marquette University, DePaul University, Harper College and other colleges and universities to offer banking degrees and to grow internship opportunities.

Our goal is not just to encourage bright, motivated young people into a career in banking.

We want to help them develop into competent, confident visionaries in our industry for decades to come. Cooperation with the Graduate School of Banking provides advanced preparation and training. The IBA is very proud of the dedicated graduates and current class of our Future Leaders Alliance, where bankers grow through teaching, coaching, and networking. FLA graduates are already moving into greater positions of leadership in their banks. BankTalentHQ is a best-in-class job board to connect banks with the most talented, motivated bankers from across the country to fill vital roles in these institutions.

The reach and impact of BankTalentHQ will grow exponentially over the next months and years.

We all owe a debt of gratitude to this industry that has given so much to each of us, our families, and our communities. The future of banking is in your hands, but you are not alone.

Please join your fellow bankers and your IBA to identify and prepare generations of bankers who will continue your commitment to serve and help American dreams come true.

Rally with Randy If you would like to have IBA President and CEO Randy Hultgren as a special guest at your bank or in your community, please connect with us! As a former US Congressman who served in public office for 24 years, Randy can provide industry updates with unique insights -- whether virtual or in-person -- for you, your employees, or even your customers and community leaders. His experience on the House Financial Services Committee and on the financial institutions committees in both Illinois chambers gives him a well-rounded view of the current banking climate.

March-April 2021 •

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COMPLIANCE CORNER The IBA Law Department

QUESTION

We are a small bank, and several of our employees have been diagnosed with COVID-19. We have two employees on site who are maintaining daily operations and addressing customer needs, but they may have been exposed to the disease. We have been in contact with the FDIC and IDFPR regarding the circumstances, and the IDFPR has advised us of the necessary steps to make an emergency proclamation request and temporarily close our bank. We would be able to process our daily cash letter, as our correspondent bank handles those operational duties. Are there any other requirements or regulations we should be aware of in the event of a closure, such as any Uniform Commercial Code (UCC) considerations?

ANSWER If your bank must close due to a large portion of your employees being diagnosed with COVID-19, we believe you would be excused from meeting the time limits imposed by the UCC, provided your bank exercises diligence in taking the necessary action as soon as it is able.

Delays by collecting banks and paying banks beyond the UCC’s time limits may be excused if the delay is caused by emergency conditions or other circumstances beyond the bank’s control — provided “the bank exercises such diligence as the circumstances require.” The commentary to the UCC notes that this exception also applies to time limits “imposed by special instructions, by

agreement or by Federal regulations or operating circulars, clearinghouse rules or the like.” We believe a closure due to a large portion of your employees being infected with COVID-19 would constitute an emergency condition beyond your bank’s control, as courts have stated that situations that may excuse delay include “abnormal operating conditions such as . . . substantial shortage of personnel during . . . emergency situations.”

Similarly, Regulation CC provides that if “a bank is delayed in acting beyond the time limits” set forth in the regulation due to emergency conditions or other circumstances beyond its control, “its time for

acting is extended for the time necessary to complete the action, if it exercises such diligence as the circumstances require.”

Regarding other considerations related to closures, we recommend reviewing the FDIC’s FAQs for Financial Institutions Affected by COVID-19. The FAQs provide that financial institutions should contact their regional FDIC office (which your bank has done already) if they are unable to comply with regulatory reporting requirements. The FAQs also provide that financial institutions affected by COVID-19 should contact FinCEN and their regulators as soon as practicable about any potential delays in their ability to file required Bank Secrecy Act reports.

QUESTION

After filing a suspicious activity report (SAR) on FinCEN’s website, we were contacted by someone asking for supporting documentation related to the SAR. This person has an email address indicating they work for the Department of Homeland Security, and they appear to be knowledgeable about the facts in the SAR, but they asked for the requested information to be sent to their email address rather than through a secure platform. Is this proper procedure for submitting supporting documentation related to a SAR?

ANSWER We recommend reviewing your Bank Secrecy Act (BSA) compliance and anti-money laundering program for procedures related to verifying the identity of requestors of supporting documentation before deciding whether and how to submit the requested documentation. While we are not aware of any laws or guidance outlining any specific procedures required for submitting supporting documentation, FinCEN has issued

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• March-April 2021

guidance stating that financial institutions should “take special care to verify that a requestor of information is, in fact, a representative of FinCEN or an appropriate law enforcement or supervisory agency” and incorporate procedures related to such verification into its BSA compliance or anti-money laundering program.

FinCEN goes on to explain in its guidance that such procedures could

include independent employment verification with the requestor’s field office or face-to-face review of the requestor’s credentials. We believe that requesting independent verification of the requestor’s identity, as well as a secure delivery method that ensures that the verified requestor is the one actually receiving the supporting documentation, would be a reasonable procedure under these circumstances.

Additionally, we have received feedback from members of our Compliance Division Advisory Committee regarding their experiences submitting supporting documentation related to a SAR. None of them had ever been requested to send supporting documentation by

email. One member stated that their institution had received a request to send supporting documentation by mail, which they accomplished by creating a password protected CD with images of the requested documents. Another member stated that their institution would require

written notification of receipt via USPS before sending any supporting documentation, and another member stated that they would call their primary federal regulator for guidance.

QUESTION

A customer with two accounts held in individual ownership recently died. We received a copy of the customer’s will, which has been filed with the court. The will names an executor and states that the executor is responsible for paying the estate expenses out of the remainder of the customer’s estate.

The will also states that the remainder of the estate will pour over to the customer’s revocable trust.

The trustee of the trust wants to close the accounts, and we have not had any communication with the executor. Who has the authority to close the accounts?

ANSWER It does not appear that you have sufficient information to determine who may close the accounts or to determine whether the accounts are held in the trust or the customer’s estate. As a result, we do not recommend closing the accounts based on the trustee’s request alone. Instead, we recommend waiting until a party authorized by the probate court to administer the customer’s estate or presenting a small estate affidavit comes forward to close the accounts.

The Illinois Probate Code authorizes pour-over wills in which the testator bequeaths their property to a trustee of a trust, and “unless the testator’s will provides otherwise,” the testator’s property is governed by the terms of the trust instrument.

However, the Illinois Trust Code

requires that certain expenses must be paid (such as the costs of administration of the settlor’s estate and funeral expenses) before the proceeds of a pour-over trust may be distributed. If your customer’s estate does not have sufficient funds to pay these expenses, the estate (as represented by the executor) may have the right to collect those funds from the trust.

Because the trustee’s right to the customer’s funds is subject to the payment of certain estate expenses, we believe that there is a possibility that the executor may have a conflicting claim to the funds held in the deposit accounts that the trustee is attempting to close. In other words, if your bank closes the accounts without the knowledge or permission of the executor, your bank may

be exposed to conflicting claims over the account funds between the trustee and executor.

If the value of the customer’s entire estate does not exceed $100,000 and does not contain real estate held in the customer’s name alone, an individual who presents a small estate affidavit would be authorized to close the accounts — and your bank is protected from liability when relying on a small estate affidavit to the same extent as if dealing with a duly appointed estate representative.

However, a small estate affidavit may be used only in cases where no letters of office have been issued or requested from a probate court and there are no disputes regarding the will or heirship of the customer.

About the IBA Law Department Our IBA Law Department provides many resources to help our bank members meet their compliance challenges, including a toll-free Compliance Hotline (1-800-GO-TO-IBA) and a dedicated compliance website (www.GoToIBA.com). We also publish a free weekly e-newsletter highlighting the latest regulatory developments, select recent Q&As, and other useful information – let us know if you want to subscribe!

Note: This information does not constitute legal advice. You should consult bank counsel for legal advice, even if the facts are similar to those discussed above.

March-April 2021 •

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WASHINGTON UPDATE

By Rob Nichols, President and CEO, American Bankers Association

COVID-19 Turns One:

Lessons Learned from a Global Health Crisis As impossible as it is to believe, we have been living in a global pandemic for an entire year. What began as a headline from a distant corner of the world quickly became a worldwide health crisis that continues to wreak havoc on our way of life and has, unfortunately, claimed the lives of too many of our fellow citizens.

As I reflect on the last twelve months and the incredible changes that occurred virtually overnight to keep our society moving in the face of perilous uncertainty, I am filled with a deep sense of pride in how the banking industry stepped up to help make that happen. It speaks to the “can-do” spirit of America’s 2 million bank employees that as the world was shutting down, as daily routines were being upended, bankers embraced their role as economic first responders and got to work extending aid that helped keep individuals and businesses afloat.

With vaccines now being rolled out to certain groups, we are anxiously awaiting the day when we can finally return to some semblance of a normal life. But achieving herd immunity from the virus will take time, and as we prepare to mark one full year of quarantines, social distancing and face coverings, I’d like to offer a few observations.

Our financial system is resilient. After the last financial crisis, banks worked diligently to increase safety and soundness and manage risk more effectively.

The post-2008 reforms were intended to help banks better absorb financial shocks—and the success of those reforms was borne out in the crisis response.

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• March-April 2021

It was widely acknowledged, by everyone from Financial Services Committee Chairwoman Maxine Waters (D-Calif.) to Federal Reserve Chairman Jerome Powell, that banks performed well and were part of the solution to the coronavirus crisis.

Thanks to the strength of our financial system, there is reason to be hopeful for the economic recovery. In fact, the top economists at some of the nation’s largest banks who serve on ABA’s Economic Advisory Committee agree that we could see growth topping 4% in 2021. We must, of course, temper that expectation with the knowledge that the recovery will likely be uneven, and that labor markets could lag behind overall growth, given the massive job losses that occurred. That’s why, going forward, our advocacy for pro-growth policies will be more important than ever.

The digital revolution has been rapidly accelerated.

Banks were already well on their way toward digital transformation before COVID-19. But the pandemic provided a push to bank customers who may not have fully embraced digital banking to do so in earnest. That will accelerate the digital transition even further and will surely lead to efficiencies for banks down the road. The robust digital banking landscape also bodes well for financial inclusion—the ability to remotely access banking services will enable a broader set of customers to take advantage of the full panoply of financial tools and resources at their fingertips.

The relationships with our state associations are critical.

From the earliest days of the pandemic, state associations played an instrumental role in analyzing and disseminating information that bankers needed to make PPP loans, facilitate economic impact payments and continue operating amid constantly changing health and safety guidelines.

With the help of our State Association Alliance partners, we delivered free resources to ABA members and nonmembers alike— including 33 free webinars, operational aids, crisis communications toolkits, scientific analyses and more—recognizing the importance of helping all banks weather the crisis.

Through weekly calls—and sometimes daily calls—there was a continuous flow of information and feedback between ABA in Washington and all 50 states. This collaboration was vital as policymakers worked to calibrate and re-calibrate rules and regulations implementing the first CARES Act. I have no doubt that this engagement will continue now that a second stimulus has been passed and a third package could soon follow.

These are just a few takeaways from this historic period. In the years ahead, I’m sure there will be even more robust lookbacks and more lessons that can be extrapolated from the coronavirus crisis. And the result of all of that learning, I hope, will only serve to make us stronger, safer and even more prepared for the future.

E-mail Rob Nichols at nichols@aba.com.

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GR O F LE U W AD TU IN G R ER E S

Finding, developing and retaining quality talent is a priority for your institution, and growing these future leaders for your banks and companies is one of our main IBA goals. We take great pride in being the top resource for the development and training of our industry’s future leaders. And remember – the effort to grow our future industry leaders doesn’t just start when you hire a new employee.

It begins early with financial literacy training, internships and scholarship opportunities for those wishing to begin a career in financial services.

Here is a glimpse into all we have to offer. For more information, visit our website at ilbanker.com or connect with us at 217-789-9340.

BankTalentHQ BankTalentHQ, a full-scope talent management resource for the financial industry, helps connect qualified candidates with financial institutions.

• Post job openings with the ability to purchase a single 30-day post

• Fill multiple vacancies with a discounted posting package

• Post internships at a discounted rate • Take advantage of ancillary services currently being offered: industry news and articles, resume writing, career learning center, bank program college and university listing and coaching Begin your search at banktalenthq.com.

Future Leaders Alliance

Graduate School of Banking

Build your next generation of bank leaders through the Future Leaders Alliance Program (FLA). FLA was developed to create a leadership framework for new and seasoned bankers that emphasizes professional and personal development, community service and networking. The goal is to provide quality educational programming through blended virtual and in-person programming.

To date, over 200 individuals have graduated from this program.

Take advantage of this comprehensive source for training and education available through the Graduate School of Banking at the University of Wisconsin-Madison.

From onboarding to early management to specialized lines of business, you can get ahead—fast. Enroll today and get ready to learn, advance and lead.

• Graduate School of Banking • Bank Technology Management School • Human Resource Management School

Illinois Bankers Scholarship Fund This program provides scholarship funding to high school graduates and college students seeking a degree in the financial services industry in order to promote the development and continuation of a vibrant talent pool of future leaders in the field of banking. Applications are accepted between January 1 and March 31 of each year, with award recipients announced by May 31.

All donations to the Illinois Bankers Scholarship Fund will be paid into and held in a segregated fund within Illinois Bankers Education Services, a not-for-profit subsidiary, EIN 36-4271815, of the Illinois Bankers Association, and will be used exclusively for the purpose of granting scholarships under this program to further professional careers in banking. Donations paid into and held in this fund may be tax deductible as charitable contributions to the extent permitted by law. No proceeds from this fund will be used for government advocacy or other purposes.

Four Ways to Contribute • Online (Secure): Giving Guide at https://

my.ilbanker.com/About-Us/Giving-Guide

• Mobile Text: 44-321 with the message “IBGIVE" • Mail: Illinois Bankers Education Services, Inc. 3201 W White Oaks Drive, Suite 400 Springfield, IL 62704 Checks made payable to Illinois Bankers Education Services Inc.

• Financial Managers School • Bank Management Forums • Online Seminar Series

Banzai The IBA has a brand new partnership with Banzai, a web-based financial literacy program for all ages and groups, including K—12 schools, community programs, employee onboarding, and even families. Our partnership with Banzai provides an opportunity for Illinois banks to enhance their existing financial education initiatives and deliver the latest technology to local schools through a private-labeled program that teaches, assesses and certifies students in a variety of personal finance topics.

Working with Banzai allows you to use financial education to build brand loyalty, multiply customer touch points, and get you in classrooms for face-toface interaction. The Banzai curriculum supports the learning objectives for the Economics and Personal Finance course required for Illinois high school students. Over 40,000 math, business, family and consumer science, and computer teachers have joined the program nationwide.

• Amazon Smile: Place your orders thru Amazon Smile (Illinois Bankers Education Services Inc.)

March-April 2021 •

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Be A Bank Sponsor & SAVE

The Stock Market GameTM

IBA Members who become Banzai bank sponsors receive a 20% discount on new reservations made with schools or with the Banzai direct platform. Banks do not pay for Banzai until a school activates the account.

Schools are reserved on a first-come, first-served basis.

Email Education@ilbanker.com to confirm school availability. Get started by connecting with Banzai's James Barsdorf at 801-709-3913.

Illinois Bankers Education Services, a subsidiary of the Illinois Bankers Association, is the licensee of The Stock Market GameTM in the state of Illinois.

This important program connects students to the global economy with virtual investing and real-world learning.

Illinois banks are encouraged to bring The Stock Market GameTM to their local school districts and partner with them to sponsor the program at no cost to the school.

• Contact your local school to see if they participate and, if they do not, connect them with the SMG site to register.

• Offer to sponsor teams from your local school (just $10 per team).

• Volunteer to help be a mentor or facilitator.

• Volunteer/Register to be a judge for the InvestWrite competition, a highly-successful extension of the SMG program designed to help students sharpen critical thinking skills as they compose essays on investment-related topics.

• Share your knowledge and expertise with participating classrooms through SIFMA's Invest It Forward program.

For more information, connect with Debbie Kerman at dkerman@niu.edu.

Bankwork$© The IBA has teamed up with the Association of House of Chicago and BankWork$© to train young adults from low income and minority communities for lasting careers in the financial services industry.

This 8-week free training program already has propelled more than 3,000 graduates in the U.S. into rewarding careers with exceptional results,

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• March-April 2021

and we invite you to join other area banks as a financial industry partner in this innovative program that expanded to the Chicago area in 2017. Interested?

Connect with Sherri Richardson, Association House of Chicago at 773-772-7170.

Harper College

Banking & Finance Apprentice Program The IBA teamed up with Harper College in Palatine, which is the only community college in the state that qualifies as a program sponsor of Registered Apprenticeship Programs. These programs combine job-related credit courses with structured on-the-job learning experiences, which offer employers the opportunity to strengthen and build their workforce providing a tailored high-quality talent pipeline.

Harper currently offers several industry-related apprenticeship programs, including Banking & Finance, Sales & Retail Management, and Cyber Security.

More about Harper College’s Banking & Finance Program With the industry becoming much more skill-oriented, potential employees are expected to have the training and knowledge necessary to fill these positions.

Harper’s Banking / Finance program provides students with these necessary skills to succeed in any specific field of the banking industry.

The Banking / Finance Apprenticeship is a 2-year program with 12-week semesters and classes on Tuesdays and Thursdays. Apprentices work Monday/ Wednesday/Friday and have a dedicated mentor at the hiring company.

Apprentices who complete the Banking / Finance Apprenticeship earn an AAS Degree in Business Administration with a concentration in Financial Management, a certification from the Department of Labor indicating they are fully qualified for their occupation, and at least 2 years of experience. www.harpercollege.edu/apprenticeship/ finance/index.php

advancement of the program, and he is under contract with Cognella Publishing to write a textbook for the Introduction to Commercial Banking course.

The Commercial Banking Program at Marquette offers a diverse range of courses, including an entrylevel course in banking, an overview of the primary leadership functions in the banking environment, and a course focusing on risk management and the risk evaluation process which banks engage in as they execute their duties and responsibilities.

Connect with kent.belasco@marquette.edu, 414-288-6882 (office) or 630-817-8270 (mobile), for opportunities to get involved. www.marquette.edu/business/banking

DePaul University

Banking and Financial Services The John L. Keeley Jr. Center for Financial Services prepares students for a finance career by offering academic tracks within an undergraduate finance major. The center will soon offer the Banking & Capital Markets track, which is based on a multifaceted Student Success Model that includes:

• Cutting-edge curricula within the finance major • Industry-led academies and workshops to further advance professional development and first-hand access to the financial services industry in Chicago

• Opportunities for related part-time work and formal internship programs to prepare you for the job market business.depaul.edu/about/centers-institutes/ keeley-center-financial-services/Pages/FinanceAcademies.aspx resources.depaul.edu/career-center/ career-advising/communities/businessentrepreneurshipconsulting/Pages/bankingand-financial-Services.asp

Marquette

Commercial Banking Program Since its inception, the IBA has been represented on the Advisory Board. In the fourth year of the program, it continues to grow. Dr. Kent Belasco has plans for the

G ROW I N G F UT URE LEAD ERS March-April 2021 •

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SCHOLARSHIPS

Apply today for one of these

Scholarships for Illinois Bankers!

IBA Future Leaders Alliance (FLA)

Graduate School of Banking

Graduate School of Banking

14-Month Program Beginning in February

Human Resource Management School

Two Scholarships

Offered virtually starting April 12, 2021

August 1-13, 2021 University of Wisconsin Madison

Awarded

One Scholarship

Two Scholarships Awarded

Awarded

Apply Online Today! ilbanker.com | 217-789-9340 | education@ilbanker.com Exclusive to IBA Member Banks • 14 •

• March-April 2021

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March-April 2021 •

• 15 •

April is National Volunteer Month!

Consider Volunteering to Serve on an IBA Committee Are you looking for the opportunity to connect with colleagues, peers and other industry professionals? Are you willing to share your expertise, expand your thinking, learn from the experiences of others or contribute the next great idea? Are you looking for a chance to enhance your leadership skills and influence positive change?

The Illinois Bankers Association is seeking volunteers with passion and diverse perspectives to bring us into the future. Please consider donating your time and skills. In return, we promise new connections and the rewarding feeling of making a difference in our industry.

The Illinois Bankers Association relies on members like you to provide volunteer committee leadership and support for its many programs, events, products and services. As a committee volunteer, you will join a group of more than 220 leaders as you work to shape the future of our industry and enjoy great personal and professional rewards. Volunteers are recognized in a number of ways: • An exclusive e-newsletter just for our volunteers • Committee listing in the Illinois Banker magazine, the annual Bank Directory and on the IBA website, and • Each year, one volunteer is honored as the IBA’s Volunteer of the Year

The IBA offers a wide range of committee volunteer opportunities listed below.

Some committees have eligibility requirements.

• • • • • • • • • • • • • • • • •

Agricultural Advisory Committee Annual Conference Committee Associate Membership Committee Audit and Finance Committee Communications and Marketing Committee Compliance Division Advisory Committee Fintech Committee Future Leaders Alliance Board Government Relations Committee Human Resources Committee Illinois Bankers Business Services Board Illinois Bankers Education Services Board Illinois Bankers PAC Board Illinois Bankers Scholarship Committee Membership Committee Technology and Operations Committee Women in Banking Committee

The new committee year begins July 1.

Show your interest by connecting with Mary Curl at mcurl@ilbanker.com or 217-789-9340. Or fill out the form at ilbanker.com/About-Us/IBA-Committees.

• 16 •

• September-October 2020

Ag Lenders:

Cultivate Growth with Effective Pricing, Structure

By Mary Ellen Biery, Abrigo

t

he coronavirus pandemic created turbulent conditions in ag lending in 2020, so understanding credit risk in current ag loan portfolios and effective pricing will be keys to solid returns for ag lenders in 2021.

Ag lending conditions improved in the third quarter as loan repayment rates and farm income stabilized with help from government programs and rising commodity prices. However, despite rising sentiment among farmers and some ag lenders, the highly uncertain outlook for the U.S. economy and agriculture finance warrants caution in agricultural lending activities.

“There’s still going to be good strong customers out there that have solid collateral to back their loans,” said Abrigo Senior Advisor Rob Newberry. “Lenders will need to identify their ‘good’ customers from their ‘bad’ customers and not chase loan opportunities they shouldn’t just because they have excess liquidity to lend.”

Lenders can make good loans for farm production and ag real estate despite the uncertainty related to the coronavirus pandemic, Newberry said. His top advice?

“Make sure you understand the cash flow and make sure you are pricing for the risk you’re taking.”

Employing technology built for ag lenders can make assessing and monitoring creditworthiness of farm producers easier and more efficient. Ag loan pricing technology can also make decisions more subjective, ensuring that institution objectives are met while meeting borrower needs where possible.

How farmers have fared in 2020

The impact of the coronavirus pandemic on farmers in 2020 has been multifaceted, Newberry said.

Among family farms (which make up 98% of all

2 million U.S. farms), nearly half of principal operators and spouses rely on a job off the farm to supplement low or negative farm income.

But with numerous off-the-farm businesses closed due to COVID-19-related shutdowns, farmers and their family members lost important secondary sources of income for repaying loans. In 2021, Newberry said, a major question will be whether off-the-farm wages continue to support farm debt service coverage.

In addition, farmers have faced major disruptions to their distribution channels, and with rising COVID-19 numbers in many parts of the U.S., it’s unclear whether those disruptions will be repeated in the months ahead.

“When folks get sick at the meatpacking plant, they have to shut it down, and that backs everything up,” Newberry said. Earlier this year, beef and pork processing plants couldn’t process as many animals as planned due to employee illnesses and related plant closings, so farmers had nowhere to sell their cattle and pigs. That created an oversupply at a time consumers were also struggling to get out to stores safely, which hurt demand. With just-in-time processing at play, the whole supply chain for meat producers got backed up.

Newberry noted that many producers got creative after the pandemic began, finding new ways to sell directly to consumers. New distribution channels and other learnings from 2020 should help in the event of future potential supply-chain disruptions.

Recently improved ag outlook

While still lower than a year earlier, farm income in the third quarter improved from the second quarter, according to the latest Federal Reserve District Ag Credit Survey.

March-April 2021 •

• 17 •

The December U.S. Department of Agriculture (USDA) forecast for 2020 projects net farm income to increase by $36 billion (43%) to $119.6 billion, the third year in a row of increases. A late summer and fall rally in corn and soybean prices, along with a second round of payments to farmers tied to the Coronavirus Food Assistance Program (CFAP 2), contributed to the improved ag financial picture and to a more optimistic outlook among farmers.

Direct government farm payments are forecast to more than double in 2020 from 2019, thanks to COVID-19- and trade-related assistance.

Indeed, 25% of respondents in the Purdue University-CME Group Ag Economy Barometer survey in October said their farm was better off financially now than at the same time last year.

That’s the most positive response since the survey began in 2015 and up 11 points from September.

Will the optimism last?

“A lot of farm income this year was based on government income, but once those programs run out, income will decline,” Newberry said. Some of the big questions for the 2021 ag lending outlook will be what government assistance is provided and whether distribution channels are operational.

Ag lenders impacted in 2020

Lenders saw higher farm loan delinquency rates in the first quarter, and ag lending activity slowed in the second quarter, in part, due to farmers receiving loans through the Paycheck Protection Program and other government assistance.

And even though both income and credit conditions remained weak in the third quarter, loan repayment rates improved from the second quarter, and farmland values “generally remained strong across all regions,” according to the Federal Reserve District Ag Credit Survey.

Farm sector debt in 2020 is projected to rise 4% to $435.2 billion, including a 6% increase in ag real estate debt, according to the December USDA farm sector income forecast. Farm assets, about 82% of which are real estate, are forecast to increase 1.5% to $3.12 trillion.

Lenders recently surveyed by the American Bankers Association and Farmer Mac were understandably focused on producer challenges and the impact on ag credit in 2021. “[A]g lenders remain primarily concerned with the same three factors as last year: credit quality • 18 •

• March-April 2021

and the deterioration of agricultural loans (72.1% ranked it among their top 2 concerns), competition from other lenders (37.3%), and weak loan demand (25.5%),” according to the Fall 2020 Agricultural Lender Survey report, which is based on lender responses between Aug. 3 and Sept. 6.

About one of every five ag borrowers had requested a loan modification due to the pandemic and resulting economic downturn, survey respondents said.

Nearly 22% of lenders reported an increase in ag production loan delinquencies, and 14% reported higher ag real estate delinquencies in the last six months. However, almost half or more of respondents expect delinquencies of each type of loan to increase over the next year.

Charge-offs for both types of loans stayed the same this year, according to most lenders surveyed, and respondents had a similar outlook for charge-offs to stay flat in 2021.

About half of those surveyed expect farms to shrink operations in the coming year. At the same time, 60% and 51% expect increased demand for ag production loans and ag loans secured by farmland, respectively.

Pricing, structure of ag loans critical

Given the uncertainty and recent trends, ag lenders will want to monitor loan portfolios carefully and work with borrowers, Newberry said. “You don’t want to throw good money after bad money,” he said. “At the same time, you don’t want to unintentionally create actual losses before you have to.

And some of these borrowers struggling have been historically strong customers that should be able to recover given enough time.”

Given the low interest rate environment, ag lenders’ natural reaction might be to offer shorter terms on loans, Newberry said. And financial institutions might feel additional pressure to offer shorter terms as they compete on rates only against the lender down the street – or online. But that could be overlooking an opportunity to not only potentially reduce the financial institution’s credit risk but also to potentially maximize net interest margin and better meet the needs of your ag customer, he said.

Financial institutions that remember how loan pricing, credit risk, and asset/liability management all interact can offer more creative loan structures – both for refinancings and new loans.

“It’s really about that debt service,” Newberry said.

“Can they make their debt payments? If not, can you offer them a longer-term product that allows them more of an ability to make that payment but also gives you more runway to make the deal work without extending additional credit?”

“If you leverage the low interest rate cycle, you can refinance some ag loans you already have to help with lower payments for a certain time to help them through that period -- if they have lost income from off-the farm wages, for example,” Newberry said.

A financial institution could, for example, restructure a current five-year variable-rate loan into a 15-year or 20-year fixed-rate loan, which would help the borrower in the short term with lower payments and the long term with a lower interest rate.

Meanwhile, the lender could buy a long-term hedge against the interest rate risk by buying protection through the Federal Home Loan Banks. “That’s why asset/liability management becomes so important in this low interest-rate environment, especially as

financial institutions are trying to refinance deals and figure this out,” he said.

Ag lenders must also look for opportunities in loan pricing to price in higher risk if it is present – either in the interest rate, origination fees, through offering a niche product or service, or in some other way. “Your financial institution may agree to offer a lower rate on the operating line if the customer will bring their real estate loan to your institution,” Newberry said.

“If the competitor’s pricing a loan down the street and based on your cost structure you can’t match their offer, it’s OK to say no and don’t do that loan,” he said. “But sometimes financial institutions are so risk-averse about interest rate risk they don’t see the opportunity to change some of the dynamics to take some of the business away from competitors. If you don’t take any risk, you’re not going to make any money. Then you’re stuck with a really low return.”

About the Author: Mary Ellen Biery is a Senior Writer and Content Specialist at Abrigo. IBA Preferred Vendor

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March-April 2021 •

• 19 •

Evaluating a FinTech Partner Transparency and Due Diligence “Playbook” Essential for Efficient and Fast Onboarding

By Rebecca Bacon, Upgrade Now that consumers are adapting to remote banking, they will expect these same services post-pandemic.

With record low interest rates, financial institutions are managing decreased yield and increased loan originations while also facing increased refinancing demand. To meet this demand, financial institutions should consider digital lending tools to enable self-service, communication, and online servicing that drive ROI in our socially distant environment. When evaluating a digital lending tool there are many things to consider:

2. Contact References • Existing partners are an excellent source of information and review of a platform. 1-2 references can speak to performance, integration and client service • Talk to peers current utilizing the service / partner 3. Best-in-Class Due Diligence Review • Transparency into historical • Easy access to all internal policies for all internal teams (online data rooms)

Evaluating the Value Proposition 1. Holistic Partnership • Evaluating knock-on or complementary benefits to the actual service • New customer acquisition • Marketing benefits • Credit data / access to market intel • Diversification

• 20 •

• March-April 2021

About the Author: Rebecca Bacon is Vice President Financial Institutions with Upgrade. She is responsible for Upgrade’s Bank and Financial Institution Partnerships.

IBA Associate Member

Sample Oversight Checklist

Legal & Compliance

Enterprise Risk

Credit

 Review of partner application flow

 Information Security Policy

 Loan Charge Off Policy /

 Review of sample marketing materials

 FSSCC ACAT assessment

 Review of historical

 Review of borrower agreement, TIL, etc.

 BCP/Disaster Recovery Plan

 Underwriting policy

 Summary of BCP/DR Test

 Model validation process

 Review of current licenses

+ Training results

Results

Charge-Off Procedure performance

 Adverse Action process and

sample pieces

 Company policies on compliance

 Credit Risk Committee

 Complaint Handling Procedure

Vendor Management

Accounting and Treasury

 Vendor Management Policy

 Internal account monitoring

 Training Course Catalog (and content, on request)  Training Course Assignment Matrix  Regulatory Applicability Matrix  Red Flags Procedures / SAR Referral Procedure  OFAC Sanctions Procedure  SCRA Procedure  CIP and Customer Due Diligence Procedure  Privacy Procedures

Minutes

 Annual Vendor Audit Plan  Sample Vendor Due

Diligence Worksheet

Operations/Servicing  Screenshots of Borrower

Application Funnel

 Collections Procedure/

Bankruptcy Procedures

 Other Servicing

Procedures (As requested)

 Verification docs  PII documentation

(are funds comingled)

 Wire process – timing and

amounts

 Treasury controls – wire

approvals and receipt

Investor Operations  Data package to be re-

ceived, review with banks’ accounting team to confirm additional data needs

 Call with operations teams

to review data fields and method of data transmission

 Review of front-end portals

PREFERRED VENDOR A Summary of the Employee Benefit Plan Provisions Contained in the Consolidated Appropriations Act of 2021 What Plan Administrators and Benefit Managers Need to Know Philip Talley, Vice President Insurance Services, Illinois Bankers Association As the year 2020 came to a close, Congress passed the Consolidated Appropriations Act of 2021, a colossal $2.3 trillion spending bill that combined $900 billion in stimulus relief with a $1.4 trillion omnibus spending bill for the 2021 federal fiscal year. This broad and extensive legislation contained much more that just spending appropriations. The law also contained numerous provisions impacting various areas of concern for U.S. employers.

Among these are several new laws that apply to employee benefit plans.

The employee benefit plan provisions contained within this bill can be broken down into four main categories1: 1. “Surprise Billing” Reforms 2. Broker Compensation Disclosure 3. Transparency Requirements 4. Temporary Special Rules for Flexible Spending Accounts (FSAs) and Dependent Care Accounts (DCAs) “Surprise Billing” refers to the amounts that patients must pay after unknowingly and unintentionally receiving care from an out-of-network provider. This often occurs when emergency services are provided, or when a non-network provider performs services at an in-network facility.

A common example of this is when a non-network specialist, such as an anesthesiologist,

• 22 •

• March-April 2021

provides services at an in-network hospital. This has been a longterm problem for many healthcare consumers and is often viewed as a “kick them while they’re down approach” because it most often affects people who are experiencing significant health issues and it penalizes patients for things that were out of their control. Effective January 1, 2022, this law will require that emergency services and “certain non-emergency services from non-network providers” provided in a hospital or free-standing emergency clinic, be billed at the same level for in-network and out-of-network providers with regards to the patient’s out-ofpocket costs. Allowable charges must be equal to the median price allowed for in-network providers for the same procedure in the same geographic region.

The law further requires that all out-of-network costs incurred by the patient must count toward the in-network deductible and out-of-pocket limit.2 The law also places new limitations on billing for air ambulance services.

To address the inevitable disputes over surprise billing issues, the law provides for the establishment of Independent Dispute Resolution (IDR) to be administered by “non-affiliated, independent, unbiased entities.” The Secretaries of Health and Human Services, Labor, and Treasury are tasked with establishing the IDR rules that all group health plans and insurers must follow. Rules

governing the methodology to determine qualifying payment amounts, the information required to make payment determination, geographic regions, and a process for receipt of complaints, must be determined

by July 1, 2021. An audit program must be established by October 1, 2021.

The Act also establishes various billing and cost transparency requirements, designed to minimize the “surprise” aspects of medical billing. These include the following: • Requiring all health plans and insurers to provide “in clear writing, on any physical or electronic plan or ID card” the following information: • Any deductible applicable to the plan’s coverage • Any out-of-pocket maximum limitation • The telephone number and website address where individuals can obtain consumer assistance.

• Requires advance Explanation of Benefits (EOB) be made available to any requesting health care provider, participant, beneficiary, or enrollee verifying whether the provider is in or out-of-network and the contracted rate for the item or service.

• Telephonic and internet price comparison information must be made available.3

Included with the various transparency requirements contained in this legislation are new laws requiring employee benefit brokers and consultants to disclose their compensation. Effective December 27, 2021, brokers and

consultants must disclose any direct or indirect compensation if they enter into a contract or arrangement with a group health plan, or reasonably expect brokerage services or consulting compensation to be $1,000 or more.

Other transparency provisions that will also become effective on December 27, 2021 include: • Removal of gag clauses on price and quality information. This is intended to make information continued on p. 24

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March-April 2021 •

• 23 •

about pricing and quality of care more easily accessible.

• Strengthens the parity in mental health and substance use disorder benefits compared to other types of healthcare benefits.

• Requires reporting of information about pharmacy benefits and drug costs.

Another important aspect of this legislation that all employee benefits managers need to know are the temporary special rules regarding Flexible Spending Accounts (FSAs) and Dependent Care Accounts (DCAs). Effective for taxable years beginning after December 31, 2020, the Act permits carry over of: • any unused 2020 contributions to the plan year ending in 2021; and • any unused 2021 contributions to the plan year ending in 2022.4

The rules also allow for the extension of a plan’s grace period to extend 12 months after the end of each plan year. This applies to plan years 2020 and 2021.

Employees who cease participation in the plan during calendar years 2020 or 2021 may receive reimbursements through the end of the plan year in which participation ceased.

Plans may also allow an employee to prospectively change contributions to FSAs or DCAs without a change in status if: • the employer creates the required retroactive plan amendment to no later than the first day of the first calendar year in which the amendment is effective; and • Plan options are consistent with terms of the amendment.5

For DCAs, the rules include a “Special Dependent Care Carry Forward” that extends the ability to submit claims for 2021 expenses for a child with an unused balance who attains age 13.

This is just a brief summary of a small portion of this major legislation. Employee benefit managers and plan administrators are encouraged to consult with your bank’s accountants and attorneys to determine all of the various ways that this new law will impact your bank, and the steps you must take to be in compliance with all aspects of this law.

1-5 Annette Bechtold, Consolidated Appropriations Act of 2021, An Employer and Benefits Perspective (Compliance Webinar), National Association of Health Underwriters, NAHU

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• 24 •

• March-April 2021

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GROW YOUR BOTTOM LINE: FIND COST SAVINGS WITH THIS LINE UP OF IBA PREFERRED VENDORS UNIQUE AND MARKET-LEADING INSURANCE SOLUTION FOR FINANCIAL INSTITUTIONS, RECOGNIZED FOR THEIR UNDERWRITING AND CLAIMS EXPERTISE RICHARD FLENNER | RFLENNER@ABAIS.COM REDUCE YOUR ENERGY COSTS THROUGH APPI’S DATA-DRIVEN PROCUREMENT AND CONSULTING SERVICES JAMIE POLEND | JPOLEND@APPIENERGY.COM FASTER AND SIMPLER IRA ADMINISTRATION PROGRAM THAT CATCHES ERRORS AND VERIFIES THE ACCURACY OF TAX REPORTING FORMS MICHAEL BUSH | MICHAEL.BUSH@ASCENSUS.COM TAKE CONTROL OF THE MARKETING PRODUCTION PROCESS – ALL FOR A FRACTION OF YOUR CURRENT MARKETING COSTS NEAL REYNOLDS | NREYNOLDS@BANKMARKETINGCENTER.COM DEEPEN YOUR POOL OF POTENTIAL DIRECTORS AND MEET THE NEEDS OF YOUR COMPANY JIM ZUEHLKE | JIMZ@CARDINALBOARDSERVICES.COM CHARLIE ROER | CHARLIER@CARDINALBOARDSERVICES.COM FULL FIDUCIARY PROTECTION, SCALE, AND PURCHASING POWER, WHICH REDUCES THE COST OF ADMINISTRATIVE SERVICES AND INVESTMENTS PATRICK BEARSS | PAT.BEARSS@ABGEMAIL.COM PROVIDES STABLE AND PROFITABLE INCOME OPPORTUNITY FOR AFFILIATED AGENCY OWNERS DANA LYONS | DLYONS@INVTITLE.COM ATTRACT AND RETAIN CUSTOMERS WITH DIVERSE FINANCING SOLUTIONS FOR AN ADDITIONAL REVENUE STREAM TOM STAMBORSKI | TSTAMBORSKI@LIQUIDCAPITALCORP.COM ALLEVIATE STRESS AND MITIGATE RISK TO ENSURE THE SAFETY AND SECURITY OF YOUR INSTITUTION ETHAN LANDON | ETHAN.LANDON@SBSCYBER.COM FLEXIBLE IT SERVICE PROVIDER THAT ALLOWS THE BANK THE FREEDOM TO DEPLOY TECHNOLOGY BASED ON THEIR UNIQUE STRATEGY TOM SZEWS | TOMS@UFSTECH.COM

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CONTACT THE IBA FOR MORE INFORMATION TODAY! BRIAN HOFFMAN, PRESIDENT - ILLINOIS BANKERS BUSINESS SERVICES, INC. E: BHOFFMAN@ILBANKER.COM P: 217.789.9340

March-April 2021 •

• 25 •

THANK YOU TOP TIER SPONSORS! l

cipa

KEY

Prin

Join this illustrious group by connecting with us at ilbanker.com or 217-789-9340.

WELCOME TO THE ILLINOIS BANKERS ASSOCIATION'S

You are cordially invited to follow us through 2021 as we introduce the Preferred Vendor winners of the Best in Banking Awards - awards given for the highest level of production and service merit in the banking industry. The winners are selected by bankers for bankers.

CONTACT THE AWARD RECIPIENTS TO FIND OUT HOW YOU CAN RECEIVE AWARD WINNING PRODUCTS AND SERVICES AT YOUR BANK TODAY!

www.ilbanker.com/Preferred-Vendors

• 26 •

• March-April 2021

FLA UPDATE

The graduating Future Leaders Alliance (FLA) Class of 2021 concluded their 5th session in mid-January and can see the finish line and graduation in the distance! Their final two-day session consisted of Accounting, Asset Liability Management & Bank Profitability and Cybersecurity.

Day 2 was the always-popular Bank Simulation and even though there were challenges to this activity being moved to virtual, the teams did great and kept up with the friendly competition.

The Class of ’21 has submitted their final Advancement Strategy proposals and to say that we are blown away would be an understatement! This new initiative has proven extremely beneficial not only for the students, but for their banks as well. We have been flooded with positive comments

coming from the supervisors and bank directors of our students, and we are thrilled to add this as a permanent fixture in the program.

We are very proud of the FLA Class of 2021!

Watch for coverage of their graduation in the next issue.

New FLA Class of 2022 stats:

   

Consists of 26 future leaders!

Of the 18 banks that sent students, we have 6 BANKS participating for the first time!

The first session was held virtually February 3-4 Presentations included in the first session: • Steve Thomas - ReThink Leadership • Joe Micallef – Presentation Skills:

How to Present Virtually & In-Person • IBA’s Casey Widholm - Executive Presence & Personal Branding

March-April 2021 •

• 27 •

WELCOME NEW MEMBER BANKS > Algonquin State Bank When your bank’s a member, you’re a member!

ASSOCIATE MEMBER NEWS SomerCor SomerCor, a Small Business Administration (SBA) Certified Development Company (CDC), is proud to announce the hire of veteran SBA banker Margaret Griffin as Chief Lending Officer and Executive Vice President, and the appointment of SomerCor’s Brian Comiskey, CPA as Chief Credit Officer and Executive Vice President. With a combined 35 years of industry experience, Griffin and Comiskey assume these key leadership roles as part of a strategic growth plan and a continued commitment to outstanding customer service and best-in-class SBA compliance.

• 28 •

• March-April 2021

NEW ASSOCIATE MEMBERS (as of 2-15-21) Bancsource Springfield, MO www.bancsource.net

GMR Heath, TX www.gmr1.com

Bancsource is a multi-vendor service provider, offering a complete Technology, Software, & Services Solution for financial institutions nationwide. We skillfully service Diebold, Hyosung, NCR, & Triton, in addition to providing services for conventional banking equipment & small equipment.

Bancsource is prides ourself on our extensive knowledge of branch transformation technology & our world-class managed services platform, ManagedSource. We also can meet all of your banking supply needs.

Over the past three decades, GMR has become known as the "Industry Best Practice" for helping facilities document existing conditions, prepare for improvements, and minimize risk. We are a diverse supplier, woman-owned and operated firm, specializing in custom facility inspections, engineered lighting designs, program management, 3D laser scanning, security consulting, and ATM lighting compliance surveys. We self-perform over 45,000 inspections and engineered solutions each year nationwide.

Bedel Security Greensburg, IN bedelsecurity.com

Rivel Research Group Westport, CT www.rivel.com/cxlign.php

Since our founding in 2015 our mission has been to change the way community banks manage information security. We do that by providing top-notch services at an affordable price– combining our proven processes with a team of industry experts.

Our Virtual CISO Services include: Governance, Incident Response Planning, Monitoring & Oversight, Risk Management, Board Cyber Awareness, User Testing & Training, Business Continuity, Information Security Policies, and Vendor Management.

Rivel's CXLign Banking Benchmarks (customer service measurement and alignment) helps banks by providing a clear, objective view of what customers and prospects really think.

Since customer loyalty is a bank's main asset, it must be measured in order to improve it. We help banks pinpoint strengths and challenges, based on the views of their customers and prospects. We put ratings in context, showing exactly how your scores compare to those of competitors within your local trade area.

RISE s d r a Aw

TO THE TOP

AWARDED

NOMINATE BANKER OF THE YEAR

recognizes an Illinois banker for outstanding leadership to our association, our industry and our communities – someone who has profoundly enhanced our profession. This is the highest honor we bestow on our members.

AUGUST 11-14 Annual Conference

COMMUNITY SERVICE

recognizes Illinois banks for going above and beyond in the area of community service in their communities.

Deadline is April 16, 2021.

Submit your nomination at ilbanker.com/Be-Recognized

Congratulations to the 2020 Award Winners BANKER OF THE YEAR Thomas A. Broeckling First National Bank of Steeleville COMMUNITY SERVICE First Bank of Highland Park First Neighbor Bank, N.A. Philo Exchange Bank

March-April 2021 •

• 29 •

2021 Main Events MARCH 3-5

MARCH 8

SPRING

THE ONE CONFERENCE A Virtual Experience

SPRING LAW REVIEW A Virtual Experience

ECONOMIC INVESTMENT DAY Springfield, IL

MAY 14

MAY 20

JULY DATE TBA

COMPLIANCE CONF. Hyatt Regency Lisle Lisle, IL

SPRING GOLF OUTING St. Clair Country Club Belleville, IL

WOMEN’S LEADERSHIP SYMPOSIUM

AUGUST 11-14

AUGUST 25-26

OCTOBER 4

ANNUAL CONFERENCE Branson Conv. Center Branson, MO

AG BANKING CONF. Crowne Plaza Springfield Springfield, IL

FALL GOLF OUTING Pekin Country Club Pekin, IL

FALL

OCTOBER 7

OCTOBER 28-29

WASHINGTON VISIT Washington, DC

BANKTECH CONFERENCE Chicago Marriott Southwest at Burr Ridge Burr Ridge, IL

WOMEN IN BANKING CONF. Crowne Plaza Springfield Springfield, IL

FALL

NOVEMBER 4

DECEMBER 2

FALL COMPLIANCE CONFERENCE

MIDWEST BANK LEADERS CONFERENCE Gleacher Center Chicago, IL

CHICAGO AREA CHAPTER HOLIDAY BREAKFAST Chicago Suburb TBA

OTHER PROGRAMS Seminars Webinars Forums Schools Leadership Training Virtual Programs

REGISTRATION OPTIONS Credit Card, Check or Invoice

ilbanker.com 217-789-9340 E

registrar@ilbanker.com

FOLLOW US!

Dates and locations are subject to change.

Rev. 1/13/2021

DECEMBER 3 BANK COUNSEL CONF. Renaissance Chicago Downtown Hotel Chicago, IL

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• March-April 2021

All programs delivered virtually unless otherwise noted.

Visit www.ilbanker.com/Education-Events/Calendar-of-Events

SEMINARS, CONFERENCES & FORUMS

APRIL

Dealing with Casual Days

LaserPro Commercial Document Preparation for Beginners Workshop

20

Commercial & Business Lending Basics for Support Personnel

25 Baseline Controls Banks Struggle to Implement

LaserPro Consumer Real Estate for Beginners Workshop

Compliance 101 for New Compliance Officers

BSA/AML Fundamentals Bootcamp

21

22 23

Regulatory Compliance Series*

Ag Lending Update* LaserPro Tips, Shortcuts and Best Practices Workshop New Accounts in Illinois* Technology & Operations Forum

MAY 6 7 13 14 14 19 19-20 20 21

Top 25 Safe Deposit Compliance Issues

16 19

7-8 12-16 20

21 22

15

Fraud Trends in the New Normal CFO Forum (Central IL) Human Resources Forum Bank Marketing Forum Compliance Conference IRA Essentials Advanced BSA/AML Academy Advanced IRAs CFO Forum (Northern IL)

*Hybrid (In-Person Center for Banking Excellence, Springfield or Virtual)

ONCOURSE LEARNING WEBINARS

APRIL

21 21 22

Top 10 Most Frequent Flood Issues

26 26

CRA: Five Steps to Pass the Exam

28

29 29

30

Loan Modifications: What Are the Compliance Issues?

Introduction to Conducting a Compliance Audit/Review for New Compliance Officers Acing Your Job as a Customer Service Expert Compliance for Commercial Lenders Remote Banking: What Are the Compliance Requirements?

Incident Response Plan

MAY

3

4 5 5 6 7

New Fair Debt Collection Practices Act and Regulation F Remote/Mobile Deposit Capture Excel Explained: Speed Tips Lending 101 Coaching Tellers to Excellence

Lending to Non-Profit/Religious Institutions

11

What You Need to Know About Today's Ransomware

6 7

Overdraft Programs: The Danger Zones

Estate Documents

7 8 8

Managing a Successful Call Center

9

Six Best Practices Behaviors for Perfect Teller Experience

9 12 13

FFIEC Information Security Handbook

14 15

Excel Explained: Pivot Tables 101

Understanding Commercial Loan Documentation

HR Marijuana How to Incorporate BCM into Your ERM Program

Key Ratio Analysis

Seven Habits of Effective Credit Administration Implementing Compliance Weaknesses Identified by Regulatory Agencies into Our Auditing & Monitoring Programs

12 Understanding Commercial Real

13

14 17

18

CRE Lending: Cash Flow Analysis & Cap Rates Loan Participations CRE Lending: Prop. Types, Lease Structures & Other Non-Fin. Risks

Handling Deposit Accounts and Checks at Death

Identifying and Documenting CRA Community Development Activities

Strategies for Succession Planning and Talent Management

19 20

21 24 25

26

27 27

Back to Basics: The CARD Act Banker’s Top 10 for Sales Success

Introduction to ACH Attaching the Human Element

GRADUATE SCHOOL OF BANKING ONLINE TRAINING COURSES

APRIL 4 5 5 6 7

Remote/Mobile Deposit Capture

11

What You Need to Know About Today's Ransomware

Estate Documents

CRE Lending: Cash Flow Analysis & Cap Rates

Excel Explained: Speed Tips Lending 101 Coaching Tellers to Excellence

Lending to Non-Profit/Religious Institutions

12 Understanding Commercial Real 13 14 17

Loan Participations CRE Lending: Prop. Types, Lease Structures & Other Non-Fin. Risks

18

Handling Deposit Accounts and Checks at Death

19

Identifying and Documenting CRA Community Development Activities

20

Strategies for Succession Planning and Talent Management

Best-Ever Compliance Checklists for Commercial Loans

1

EVENTS CALENDAR

21 24 25

26 27 27

Back to Basics: The CARD Act Banker’s Top 10 for Sales Success New to Banking? Learn More About Our Industry Deposit Regulations: The Basics Introduction to ACH Attaching the Human Element

ABA ONLINE TRAINING COURSES

APRIL 5 12 19

The Banking Industry Managing Interest Rate Risk

Basic Administrative Duties of a Trustee

MAY 3 10 17

Building Customer Relationships Analyzing Financial Statements Analyzing Bank Performance

New to Banking? Learn More About Our Industry Deposit Regulations: The Basics

March-April 2021 •

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NEWS & NOTES FDIC Announces Personnel Change in Its Division of Complex Institution Supervision and Resolution

The Federal Deposit Insurance Corporation Board of Directors has appointed John P. Conneely as director of the Division of Complex Institution Supervision and Resolution. Conneely has been with the FDIC for more than 30 years and was instrumental in establishing CISR while serving as its Acting Senior Deputy Director.

He has held numerous senior leadership roles throughout the FDIC in the Division of Risk Management Supervision, the Division of Insurance and Research, and the Office of Complex Financial Institutions. He most recently served as Regional Director for the Chicago Region.

Conneely replaces Ricardo R. (Rick) Delfin, who held the position since the creation of CISR in July 2019 and previously served as director of the former Office of Complex Financial Institutions.

Peoples Bank & Trust Makes National Lending List

Peoples Bank & Trust in Pana is proud to have achieved a national ranking as one of the top 12 USDA Rural Development lenders in the United States. This ranking recognizes Peoples’ dedication for working with guaranteed loan programs designed to aid economic opportunities and quality of life for rural businesses, farmers and families.

Rogers Receives Certified Banking Security Executive Certificate

Matthew Rogers, assistant vice president operations/IT officer at Itasca Bank & Trust Co., has successfully completed the Certified Banking Security Executive exam and has received a certificate of completion.

FDIC Selects Finalists for Financial Reporting Innovation Competition

The FDIC has selected 11 tech companies to advance to the third and final phase of the agency's Rapid Phased Prototyping Competition. Congratulations to IBA Associate Members First Data Government Solutions LP (Fiserv), Neocova Corp. and S&P Global Market Intelligence LLC on being selected. The finalists will demonstrate their final prototypes during presentations held in March.

Federal Reserve Selects Companies to Participate in FedNowSM Pilot Program

On January 25, 2021, the Federal Reserve announced that more than 110 organizations from the FedNow Community will participate in the FedNow Pilot Program. The

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• March-April 2021

list includes a number of IBA Members. The program will support development, testing and adoption of the FedNow Service, as well as encourage development of services and use cases that leverage FedNow functionality.

Through their involvement in the FedNow Pilot Program, participating financial institutions and processors will help shape the product's features and functions, provide input into the overall user experience, ensure readiness for testing and be the first to experience the FedNow Service before its general availability. In the initial advisory phase, participant input will help to further define the service and adoption roadmap, industry readiness approaches and overall instant payments strategy.

In addition to expressions of interest from eligible financial institutions and processors, the Federal Reserve received more than 80 submissions from organizations that provide payment systems and services for financial institutions and end users or that are interested in implementing instant payments to meet business or consumer needs.

In response to this broad interest, the Federal Reserve is creating an “ecosystem participant” program beginning later in 2021.

Among other activities, ecosystem participants will provide feedback on specific features and use cases and help support end-to-end testing of solutions leveraging the FedNow Service, in coordination with corresponding financial institution partners. Their participation is expected to help drive adoption, innovation, and breadth and depth of end-user solutions over time. Additional details will be announced soon.

If you have any questions related to the pilot program or the Community, please email SYSFedNowCommunity@ chi.frb.org.

View the full list of participants at frbservices.org/financialservices/fednow/community/ news/012521-announcingpilot-program-participants. html

Community Bankers Positive on Business Conditions; Concerned About Reg Burden and Profitability

Community bankers’ assessment about future economic and financial conditions improved at the end of 2020 but still indicates a marginally negative outlook that falls well below confidence levels before the COVID-19 pandemic and economic lockdowns, according to the most recent Community Bank Sentiment Index (CBSI).

The Conference of State Bank Supervisors released the fourth quarter CBSI results, with data collected from 284 community banks across the nation during the month of December. The results showed a sentiment index of 98 points, up from 97 in the third quarter and the low 90s in the first half of 2020. Prior to the pandemic, the sentiment index hovered in the low 120s.

The CBSI captures on a quarterly basis what community bankers nationwide think about the future.

Participant answers are analyzed and compiled into a single number; an index reading of 100 indicates a neutral sentiment. Anything above 100 indicates a positive sentiment, and anything below 100 indicates a negative sentiment.

APRIL IS FINANCIAL LITERACY MONTH ABA Foundation Launches 2021 Financial Education Campaign, Unveils New Free Resources for Banks The American Bankers Association Foundation has launched its 2021 financial education campaign and called on America’s banks and their more than two million employees across the nation to participate in this innovative, industry-wide effort to promote consumer financial readiness.

The signature initiative, Teach Children to Save at www.aba.com/advocacy/ community-programs/teachchildren-save, which launched in 1997, is a national campaign that encourages bankers to visit schools or youth groups in their local communities to introduce or augment learning about money and realworld financial concepts.. Teach Children to Save Day will be celebrated on April 22, but bankers can hold their lessons throughout the year.

In addition to its new youth financial education materials, the ABA Foundation also expanded its suite of resources to support elders and financial caregivers as a part of its Safe Banking for Seniors program at www.aba.com/advocacy/community-programs/safe-bankingfor-seniors which helps older customers, their families and caregivers understand and mitigate the risks of fraud and financial exploitation.

The Foundation also organizes Get Smart About Credit at www.aba.com/advocacy/ community-programs/get-smart-aboutcredit, another national initiative that encourages bankers to present teen and young adult audiences with information that will put them on a sound financial path. While it’s celebrated in October, bankers are encouraged to give presentations throughout the year.

This year, the ABA Foundation’s financial education programming is generously sponsored by Ally Financial, Bank of America, Citi, JPMorgan Chase, Truist, US Bank and Wells Fargo. Interested banks should register at aba.com/FinEd or call 1-800-BANKERS for more information.

continued on p. 34

March-April 2021 •

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Key findings from the fourth quarter 2020 results include: • Four of the seven components in the CBSI indicating positive sentiment increased from the previous survey; the other three components indicating negative sentiment dropped further.

• Bankers’ outlook for future business conditions improved the most, rising to 120 from 103 in the previous quarter.

• The regulatory burden component dropped 17 points to an historic low of 40, indicating greater concern that bank regulation will be more heavy-handed in the future.

• Bankers’ outlook on future profitability remains a concern, falling to 62 from 68 in the third quarter and closer to the record low of 55 in the second quarter of 2020.

For more on the CBSI, visit www.csbs.org/cbindex.

MERGERS AND ACQUISITIONS Huntington Bancshares and TCF Financial Corporation Announce Merger

Huntington Bancshares Incorporated, the parent company of The Huntington National Bank, and TCF Financial Corporation the parent company of TCF National Bank, announced the signing of a definitive agreement under which the companies will combine in an all-stock merger with a total market value of approximately $22 billion to create a top 10 U.S. regional bank with dual headquarters in Detroit, Michigan and Columbus, Ohio.

Under the terms of the agreement, which was unanimously approved by the boards of directors of both companies, TCF will merge into Huntington, and the combined holding company and bank will operate under the Huntington name and brand following the closing of the transaction. Upon closing, Stephen D. Steinour will remain the chairman, president, and CEO of the holding company and CEO and president of the bank. Gary Torgow will serve as chairman of the bank’s board of directors.

First Busey Corporation and Cummins-American Corp. to Merge

First Busey Corporation, the holding company for Busey Bank, and Cummins-American Corp., the holding company for Glenview State Bank, jointly announced the signing of a definitive agreement pursuant to which Busey will acquire CAC and GSB through a merger transaction. The partnership will enhance Busey’s existing deposit, commercial banking and wealth management presence in the ChicagoNaperville-Elgin, IL-IN-WI Metropolitan Statistical Area.

The transaction is expected to close in the second quarter of 2021, subject to customary closing conditions and required approvals, including the approval of CAC’s shareholders of the transaction.

It is anticipated GSB will be merged with and into Busey Bank at a date following the completion of the merger. At the time of the bank merger, GSB banking centers will become branches of Busey Bank.

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Bankers’ Bank (Wisconsin)

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LKCS

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www.lk-cs.com

2

MIB – Midwest Independent BankersBank

800-347-4642

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39

Wipfli

800-486-3454 www.wipfli.com

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• March-April 2021

15, 19

15

Featuring Our Valued IBA Partners Companies to help you increase your bottom line and exceed your goals Did you know that the Illinois Bankers Association works with dozens of businesses that offer a wide range of products and services that benefit banks like yours?

A select number of these companies are our valued “Partners” and offer unique, best in class programs for your bank to help position it for success. In many cases, this includes a discount or special offer for their services. They, in turn, provide a modest revenue stream to the IBA, allowing us to continue providing complimentary services — like our Compliance Connection® and online compliance training — and a variety of education and other programs at large discounts for our members.

Partner Snapshot BANKWORK$ together with the ASSOCIATION HOUSE OF CHICAGO trains young adults from low income and minority communities for lasting careers in the financial services industry.

CRA PARTNERS guarantees CRA credit for ensuring safe living environments for low- to moderateincome seniors in qualified nursing homes.

BANZAI creates captivating and motivating online financial literacy products for kids and adults.

REGULATORY UNIVERSITY, powered by FIS, provides our bank members with a complimentary training program to more than 100 interactive training courses in key regulatory areas.

HR SOURCE offers a full complement of HR services. IBA members receive a discount on their annual HR Source dues.

MACHA supports organizations in the payments industry with education, information, support services, consulting and advocacy. MACHA members receive 50% off ACH audits and risk assessments in addition to an extensive list of other benefits.

S&P GLOBAL MARKET INTELLIGENCE provides news, analysis and valuable commentary on regulatory developments and more. IBA member banks that are new subscribers to the unlimited package receive preferential pricing.

Connect with the IBA’s Julie Winterbauer at jwinterbauer@ilbanker.com or 217-789-9340 for more information about the IBA or to hear more about our Partners.

The SUB S ASSOCIATION represents the unique interests of Sub S banks. IBA members who join the Association receive discounts on their Sub S Association dues.

March-April 2021 •

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ON THE MOVE Chicago

Decatur

BYLINE BANCORP INC. Byline Bancorp Inc. Chairman Roberto Herencia became the company's executive chairman and CEO, effective Feb. 12.

Herencia is a founder of the Chicago-based company and has been chairman since 2013.

Alberto Paracchini will continue in his role as president of the company and will also remain as president and CEO of unit Byline Bank. He remains a director of both entities.

Johnson

Haines

Davenport, IA

Shaffer

Henry

QUAD CITY BANK & TRUST The bank has announced the following promotions: Jay Johnson to Senior VP, Correspondent Banking (QCBT); Lynne Haines to Correspondent Banking Operations Officer (QCBT); Susan Shaffer to VP, BSA and Security Officer (QCBT); Tyler Henry to Treasury Management Specialist (QCBT); Allison Skelton to Assistant VP, Digital Banking Solutions (QCRH); Brittany Bellows to VP Financial Reporting Manager (QCRH); Jennifer Hatfield to AVP Digital Payments Solutions Manager (QCRH); Kara Sturdevant to Senior Project Manager (QCRH); Ryan Clausen to Lending Business Transformation Analyst, Officer (QCRH); and Pamela Miller to Web/Software Developer (QCRH).

TOWN AND COUNTRY BANK Town and Country Bank is happy to announce that Christina Bolsen Baker has joined its Treasury Management team as VP, Treasury Management Sales Officer.

Bolsen Baker

Galesburg

Skelton

Bellows

Hatfield

Sturdevant

Clausen

Miller

F&M BANK Following a 15 year career at F&M Bank, Diana Whitson has announced her retirement effective December 31, 2020.

Diana joined F&M Bank in January of 2005 as Human Resources Representative/ Administrative Assistant. She was promoted to an officer position in 2007 and was subsequently promoted to Assistant Vice President/HR & Executive Administration in 2013. At that time she was also named the Corporate Secretary for the Board of Directors. She was then promoted to her current role as a Vice President in 2018. In addition, Mike Holloway has been promoted from Senior Vice President/Senior Loan Officer to President and Senior Loan Officer.

Whitson

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• March-April 2021

Holloway

Itasca

ITASCA BANK & TRUST CO. Mark Stelter, Vice President and Commercial Lender at Itasca Bank & Trust Co., was recently promoted to the position of Director of Community Association Lending. His tenure with the Bank spans over 20 years.

Additionally, Natalie Wojtowicz was recently promoted to the position of Operations Officer of the bank. This new officer title is in addition to her existing title of Roselle Branch Manager.

Marion

Washington

Mattoon

Waukegan

SOUTHERNTRUST BANK Matt Lee to Vice President and Commercial Lender.

FIRST MID INSURANCE GROUP First Mid Insurance Group is pleased to welcome Michael Rossi to the team as an Account Executive. Rossi will be working out of the Carbondale Main office.

WASHINGTON STATE BANK Mike Herzog has been promoted to President of the bank.

NORTH SHORE TRUST AND SAVINGS Nathan E. Walker has been promoted to President. Walker has been with the bank for over 20 years and most recently served as Chief Operating Officer.

Melrose Park

PAN AMERICAN BANK Daniel Bechtold has joined the bank as Senior Vice President, Chief Credit Officer.

Nokomis Stetler

Wojtowicz

Madison, Wis.

BANKERS’ BANK Bankers’ Bank is excited to welcome Elliot Klim as Investment Representative. He currently holds his Series 52 license.

Walker

FIRST NATIONAL BANK OF NOKOMIS Ed Heck, Chairman and CEO, retired from the bank at the end of the year, Heck will remain Chairman of the Board.

Steve Johnson remains President of the bank.

Springfield

TOWN AND COUNTRY BANK Town and Country Bank is proud to announce that Cass Wolfenberger has been named the President and CEO of the Bank’s mortgage subsidiary, Town and Country Banc Mortgage Services, Inc.

Kim

Wolfenberger

March-April 2021 •

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THE LAST PAGE

Throwback Thursday!

A

big thank you to Jeff DeBruin, Municipal Trust & Savings Bank in Bourbonnais, for sharing this cool picture of a vintage Illinois Bankers Association membership plaque dating back to the early 1900s. Jeff is a banking history buff with an extensive collection of memorabilia and books.

Wow! That IBA “Protective Department” sounds fierce!

If you have any items or pictures to share on The Last Page, email them to Debbie Jemison at djemison@ilbanker.com.

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• March-April 2021

Strong Foundations PROVIDE SECURE FUTURES

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OPERATIONAL SERVICES

Midwest Image Exchange – MIE.net™ Electronic Check Clearing Products Information Reporting – CONTROL Electronic Funds – Wire Transfers/ACH Risk/Fraud/Anomaly Detection Tools Cash Management and Settlement Federal Funds and EBA Certificates of Deposit International Services/Foreign Exchange Safekeeping

INVESTMENT PRODUCTS2 Municipal Bonds Mortgage-Backed Securities Govt. & Agency Bonds Corporate Bonds Brokered CDs Money Market Instruments Structured Products Equities Mutual Funds ETFs

FINANCIAL SERVICES2

Public Finance Investment Portfolio Accounting Portfolio Analytics Interest Rate Risk Reporting Asset/Liability Management Reporting Municipal Credit Reviews Balance Sheet Policy Development & Review

AUDIT SERVICES1 Directors’ Exams Loan Review Compliance Audits IT Audits

1Audit Services are provided by

2 Investment products and financial services offered thru First Bankers’ Banc Securities, Inc. Member FINRA & SIPC. INVESTMENTS ARE NOT FDIC INSURED, NOT BANK GUARANTEED & MAY LOSE VALUE.

MIB Banc Services, LLC,

Relationship Manager Ron Hobson 217.494.4676

mibanc.com MEMBER FDIC