Customer service expert Je Mowatt shares ve business tips that help your customer service stand out and get noticed. 10
NAVIGATING CHANGE & THRIVING AMIDST CHALLENGES
Best selling author and business leader Margaret Graziano outlines what leadership looks like when creating a resilient company culture.
16
NEW PRODUCT SPOTLIGHTS
That Boost Productivity
By Adriano Aldini, Imprint Canada
How will Arti cial Intelligence (AI) reshape the promotional products and imprintable apparel industry in the future?
AI is rapidly transforming industries in virtually every sector of the economy - albeit in di erent ways and at di erent pacesand the the promotional products industry is certainly no exception.
For distributors and decorators, AI presents a wealth of opportunities to innovate, streamline operations, and enhance customer experiences.
In the rapidly evolving landscape of the promotional products industry, staying ahead with the latest technological advancements is crucial.
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We showcase the newest product o erings courtesy of the industry’s leading suppliers of imprintable apparel, hard goods, decorating supplies and equipment.
Creating a Resilient Company Culture
Navigating Change and Thriving Amidst Challenges
by Margaret
Graziano
In an era marked by immense volatility and complexity, characterized by technological advancements, business consolidations, erce competition, and economic uctuations, you may nd yourself in an unprecedented time of change.
e a ermath of the pandemic continues to linger, with burnout, stress, and overwhelm persisting among individuals and teams.
Amidst this landscape, the challenge is this: How can organizations emerge stronger from the trials of recent years? How can they cultivate a culture that thrives, adapts, and responds e ectively to the unpredictable?
e answer lies in fostering an emergent culture - one characterized by change management prowess, response agility, and a positive environment with ful lled employees.
Understanding Culture
When more than two people come together, whether as a couple, a family, or a company, they form a human system. Within this system, culture serves as the driving force or energy.
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The Future is Now
A recent International Monetary Fund report projects Canada to be the fastest growing economy among G7 and other advanced economies.
e Canadian economy is projected to grow by 1.3 per cent this year and by 2.4 per cent next year, with the U.S. at 1.9 per cent and the UK at 1.4 per cent, respectively for 2025.
On the same day, a new survey conducted by KPMG Canada found that of the 350 business owners they interviewed, over 90 per cent feared that their companies will feel the impact of extreme weather this year (forest res, extreme heat, ooding).
e KPMG survey found that while 88 per cent of the participating companies were willing to make more investments to support climate-related goals, 80 per cent stated that their companies lacked the resources to make emissions reductions a priority. e survey also noted that among the biggest challenges facing companies, worker productivity and supply change disruptions topped the list.
Here at home in Canada, companies are adding the dangers of climate change to their already long list of “enterprise risks” they face. is is a fairly new challenge in comparison to productivity and supply chain disruptions which have existed in one way or another for decades on end.
We became used to hearing the saying: how we treat planet earth today will a ect future generations. But it has become evident that climate risks are no longer tomorrow’s problem; the issue is here today and we need to take action.
So much so, that the International Accounting Standards Board recently announced that they are launching a 160-country initiative which aims to have companies re ect on the impact and uncertainties related to climate change in their nancial statements.
Can you say increases in insurance costs? Increases in the cost of energy and utilities? Credit rating downgrades? e future is now, however it is anything but certain.
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News {Business Development}
What To Do When Customers Ignore You
Five business building tips that cost nothing
By Jeff Mowatt
Remember the days when people noticed good customer service, talked about it, and most importantly – rewarded you for it?
Happy customers would return and spread the word. In today’s fast paced world however, people are so rushed moving to the next thing, or so distracted by their mobile devices, that good customer service is overlooked.
Fortunately, as I share in my seminars, there are several easy things you can do that will enhance your service and boost your
business which your customers will actually notice. Best of all, they cost you nothing. Here are ve for starters…
1. Be the voice of reason
Here’s a secret I discovered when clients started bringing me in to assess and o er feedback on their call centres. You can generally tell within 10 seconds whether the service rep will calm the customer or irritate them.
It’s not enough to just listen to customer needs and then offer solutions. You need to be perceived as actively listening.
It’s not what the employee says – it’s the sound of their voice when they say it. Employees who have thin or high voices, mumble, or add useless words (i.e. “ya know”, “kinda”, “sorta”) garner less respect from customers than those who are more articulate.
Conversely, when you lower your tone and enunciate – by crispening-up your consonants and rounding-out your vowels – you’ll be perceived as more reasonable and intelligent. By watching your language you’ll transition in the customer’s mind from being merely a clerk or order taker into becoming a Trusted Advisor.
2. Show-o your homework
Today’s customers are so busy trying to juggle the demands of everyday life that they are amazed when someone goes to the trouble to do some homework and nd out about them. Before a client meeting, spend a few minutes doing a web search on the customer and the company. Start the conversation with a few comments along the lines of, “I read that you have…”; “I noticed on your website…”; is is a wonderful way of demonstrating your intelligence while focusing on the customer. In the customer’s mind that makes you brilliant.
3. Listen loudly
Customers are more impressed by your knowledge of their unique individual needs. Today’s customers are assaulted by information coming at them via social media, emails, sound bites, and micro-ads.
at means you’ll be noticed more if you’re a good listener rather than a smooth talker. It’s not enough to just listen to customer needs and then o er solutions. You need to be perceived as listening.
Fortunately, this is as easy as saying two words a er your customer explains their needs: “Sounds like…” Starting your comments like this forces you to paraphrase your understanding of their needs. It’s also a great lead-in to expressing empathy, as in, “It sounds like you’ve had a frustrating time trying to x this.” You’ll be seen as someone who truly gets your customer. at’s listening loudly. And customers do notice.
4. Make time shrink
Imagine a customer or co-worker asks you to send them information that might normally be sent the next day. You could say: “I won’t be able to send it to you until tomorrow.”’ Contrast that response with, “You’ll receive it within 24 hours.” e 24 hour statement sounds like a stronger commitment because it’s speci c. And it sounds faster because you’re talking hours not days. By changing your wording you appear to make time shrink. Customers will take notice.
5. Close the loop
In attempting to grow the business, we are o en so focused on gaining more customers that we neglect those we already have. Case in point is when we deliver a product or service without any follow-up.
Closing the loop can be as simple as leaving a 20 second voice mail message with the customer stating that you’re making a courtesy check-in call to ensure that everything’s okay with their recent purchase. Again, you will be noticed and appreciated.
ese tips for getting noticed by customers simply require a few adjustments to the way employees communicate.
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News {Business Development}
Artificial Intelligence, continued from Page 1
AI tools have become indispensable, o ering innovative solutions to streamline operations, enhance customer engagement, and drive growth.
Here are the some of the most popular AI tools and how they apply to suppliers, distributors, and decorators of imprintable apparel and branded hard goods:
1. Canva
Application: Canva AI has revolutionized design creation with its intuitive AI-driven interface.
Suppliers and decorators can use Canva AI to quickly generate custom designs for apparel and hard goods, ensuring unique and visually appealing products for clients. e tool’s ability to suggest design improvements based on trends and client preferences helps maintain a competitive edge.
2. ChatGPT by OpenAI
Application: Distributors and customer service teams can leverage ChatGPT to handle customer inquiries, provide product recommendations, and resolve issues promptly.
e AI’s natural language processing capabilities ensure clear and e cient communication, improving customer satisfaction and reducing response times.
3. Adobe Sensei
Application: Adobe Sensei integrates seamlessly with Adobe’s suite of creative tools, o ering powerful AI-driven features for image and video editing.
Decorators and designers can utilize Sensei to enhance product visuals,
The integration of AI into the promotional products industry will bring profound changes, from design and production, all the way down to customer service and marketing.
automate repetitive editing tasks, and even predict design trends, allowing for more e cient and creative work ows.
4. Shopify AI
Application: For companies that manage online stores, Shopify AI provides valuable insights into customer behavior, inventory management, and sales forecasting.
e tool’s powerful AI-driven recommendations help optimize product listings, improve marketing strategies, and increase conversion rates.
5. Brandwatch
Application: Companies can harness Brandwatch to monitor social media and online mentions of their products and brands.
is AI tool analyzes sentiment, tracks trends, and provides actionable insights to enhance brand reputation and tailor marketing campaigns.
6. Trello with Butler AI
Application: Project management becomes more e cient with Trello’s Butler AI, which automates task assignments, due date noti cations, and work ow optimization. Teams can streamline project tracking, ensuring timely delivery of customized promotional products.
7. Google Analytics with AI Insights
Application: Distributors can use Google Analytics’ AI-powered insights to understand website tra c patterns, customer demographics, and behavior. ese insights enable data-driven decision-making, optimizing marketing e orts and improving user experience on e-commerce platforms.
8. Printify AI
Application: Printify’s AI tool assists decorators in managing print-ondemand services by predicting popular designs, optimizing print layouts, and automating order processing. is ensures high-quality production and timely ful llment of custom orders.
9. HubSpot AI
Application: HubSpot’s AI features enhance CRM capabilities for suppliers and distributors, automating lead generation, customer segmentation, and personalized marketing campaigns. is results in more e ective customer relationship management and increased sales opportunities.
10. Xero with AI Accounting
Application: Financial management is simpli ed with Xero’s AI-driven accounting features. Suppliers and distributors can automate invoicing, expense tracking, and nancial reporting, reducing administrative burdens and improving nancial accuracy. e integration of AI into the promotional products and imprintable apparel industry will not only drive growth and pro tability but also position businesses for long-term success in an increasingly competitive landscape. By leveraging these AI tools, businesses can improve eciency, enhance customer experiences, and shape market trends. e potential of AI is undoubtedly vast, and those businesses that choose to harness its power will undoubtedly lead the way in the promotional products and imprintable apparel industry in the future to come.
Embracing AI will drive growth and position businesses for longterm success in an increasingly competitive landscape.
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News {Business Development}
Culture possesses the power to create and destroy; it provides guidelines for interaction, con ict resolution, motivation, and progress.
e objective of examining and shaping organizational culture is to channel the collective energy of individuals into a productive force - one that mirrors the synchronicity found in nature, such as the coordinated movements of a school of sh or ock of birds. is is called an emergent culture.
It All Starts With Leadership
All culture begins with the owner, president and/or CEO; the leader of the organization.
What is their vision? Who are they as a leader? What are their values? Are they operating congruent with all of those markers, no matter how challenging or stressful the circumstances may be?
Having a leader who can answer those questions clearly and who can live and work in alignment with them consistently is the foundation on which a company’s culture gets built.
Whatever energy the leader brings to the company will be the energy that other people pick up and assimilate in order to t in and succeed. If the leader is overwhelmed or in survival mode, that is going to set the tone for the entire organization.
us, the leader must be aware of what they’re emanating through their words and actions. ey must ensure that they have a clear vision, bolstered by positive energy and inspiring language that rallies people around their vision and engages them into action.
Human systems are guided by behaviors, beliefs, actions, what’s said, and what’s unsaid. All of this equates to the energy of the human system, and energy is culture. So, what kind of culture is the leader of the company creating?
Cultivate the Leadership Team
e leadership team further breeds cultural attributes throughout the organization. Behaviors exhibited by this team tend to cascade down to each department. Leadership
Whatever energy the leader brings to the company will be the energy that other people pick up on and assimilate to in order to fit in and succeed.
must demonstrate consciousness and accountability for their actions. is includes acknowledging their role in shaping the culture and undertaking personal growth to support a healthy, high-performance team.
By focusing on the following four elements, the leadership team can contribute to a thriving culture:
1. Achievement: e company knows what they’re here to do, why they’re doing it, and how they’re measuring it. Organizational achievements are individual achievements, and vice versa. Achievements are speci c, measurable, attainable results that are bound in time.
2. Self-actualization: Each person knows what their strengths and weaknesses are, and they’re responsible for them and the impact they have on others. ey’re doing their own development and personal work just like the leader is.
3. A liation: People are partnering, collaborating, sharing ideas, and problem solving on an interdepartmental level. Cross-functional teams are committed to the noble cause and vision for the organization and are coming up with ways to problem solve together to ful ll the vision.
4. Humanistic Leaders: Managers authentically care about their people. ey are aware of what’s going on in their employees’ lives, what their goals are, and how they want to grow. When an employee knows to their core that their manager has their best interests at heart, di cult conversations to improve performance can take place. Mentorship, coaching, and caring for people comes with humanistic management, and it supports employees who grow and thrive.
Assess Environment and Employees
Employee behavior provides insights into the prevail-
When an employee knows that their manager has their best interests at heart, difficult conversations to improve performance can take place.
ing environment. Key considerations include whether they experience autonomy, trust, and support in their roles. Ask these questions to assess the environment that your employees are navigating:
• How well do employees handle changes and challenges?
• Do employees feel the freedom and trust to share new ideas, take risks and have space to fail?
• Is there space to innovate and co-create?
• Are meetings motivating or just a list of to-do’s?
• Is everyone clear on what the noble cause is?
• Are systems in place for people to work e ectively together?
• Is the leadership team dismantling anything getting in the way of employees taking ownership of tasks?
• If there’s a problem, are the employees the ones to solve it?
• Are people being given the autonomy they need?
• Are people held accountable to their agreements?
• Can you have di cult conversations in the workplace?
Achieving Resilience Through Emergent Culture
In times of uncertainty, organizations with the ability to adapt and pivot harness their power. Such resilience hinges on a shared commitment to the company’s purpose.
Leadership needs to exemplify responsibility, optimism, and collaborative problem-solving across departments to overcome obstacles and realize the company’s vision. is approach cultivates an emergent culture, capable of navigating challenges e ectively.
While creating an emergent culture demands considerable dedication, care, and focus, the rewards are boundless. With a culture founded on change, management skills, response agility, and employee ful llment, organizations can not only weather storms but also soar to new heights.
About the Author:
Margaret Graziano, known as the Evolutionist, is the founder and CEO of KeenAlignment, as well as a Wall Street Journal Best-Selling Author for her book “Ignite Culture.” She has been recognized as one of Silicon Valley’s Top 100 Women Leaders. Magi’s groundbreaking work is driven by her power to uncover and catalyze human potential.
In times of uncertainty, organizations with the ability to adapt and pivot can harness their power. Such resilience hinges on a shared commitment to the company’s purpose.
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Roam Eco Recycled Full Zip
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Brunei Performance Polo
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Women's Mesa Quarter Zip Pullover
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V-Street Full Zip Jacket
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From corporate events to weekend getaways, the New York (FP222) is the best everyday cap. This structured cap is made of 100% Organic Cotton Chino Twill, with contrasting front crown panels and under peak as well as a contrasting piping at centre peak. Suitable for a wide variety of decoration techniques and this cap is offered in 24 colours.
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Heavyweight Essentials Baseball Cap
Style 6000S/T from KC Caps is the ultimate blend of style and functionality. Crafted for durability and comfort, this cap is available in a range of solid and two-tone colours to suit every preference, including custom colourways available through offshore order. Its pre-curved peak offers a classic look while providing shade and protection from the elements. The self-fabric Velcro closure ensures a secure and adjustable fit, perfect for all-day wear.
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Midweight Hooded Sweatshirt
Featuring a blend of 80% ring spun cotton and 20% polyester, the SF600 Softstyle™ Midweight Fleece Adult Full Zip Hooded Sweatshirt is a reliable choice for any wardrobe. Available in sizes SM to 4XL, it is suitable for screen printing, DTG, heat transfer, and embroidery, making customization easy.
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Crewneck Sweatshirt
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Camo Cotton Twill Cap
KC Caps is Introducing its new camo style 7161, a rugged and stylish choice for outdoor enthusiasts and hunters alike. Constructed from durable 100% cotton twill, this cap features a self-fabric closure for a personalized fit. Ideal for outdoor enthusiasts and hunters, it blends seamlessly into natural surroundings with its digi-camo print. Whether you're tracking game or exploring the wilderness, this cap offers comfort and functionality to enhance your outdoor experience. Available in Digi-Camo and Forest Camo. For more information, please visit www.kccaps.ca
Fortuna Full Zip Hoodie
Dri-Power® 50/50 Blend T-Shirts
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This Ringspun Combed Cotton Full Zip Hoodie is a proven winner for corporate programs with heavyweight rib knit cuffs and waist band. The Fortuna (Men’s FW3528 / Women’s FW3528) has a double layered hood with a full zipper in front as well as front welt pockets. It is offered in different colours in sizes XS-3XL (men and women). Suitable for a wide variety of decoration techniques. Contact Fersten Worldwide (800) 565-7462 or visit www.fersten.com
American Apparel ReFlex Fleece Hoodie
Reimagined and Recycled, the ReFlex Fleece from American Apparel (RF498) is the next evolution of fleece. Constructed with 3-end lightweight fleece made using a portion of recycled polyester, the 100% combed ring spun cotton face is decoration-friendly. Features include a relaxed fit, oversized pitch pocket, an unlined hood, and a back neck patch with tear away label for easy customization. Please visit en-ca.ssactivewear.com for more information
Midweight Fleece Youth Hoodie
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Russell Tech Fleece Hoodie
Tatra Eco Long Sleeve Knit Shirt
Trimark presents the TATRA Eco Long Sleeve Knit Shirt. Made from a blend of 60% cotton and 40% recycled polyester, certified by the Global Recycled Standard, it combines comfort with a polished appearance. With easy-care properties, UV protection, and resistance to fading, snagging, and pilling, TATRA ensures durability and consistent fit wash after wash, making it an ideal choice for your team's wardrobe. For more information, please visit www.trimarksportsear.com
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Men's Highland Plaid Shacket
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Cambridge Organic Cotton Cap
The Contrasting stitching and sandwich, gives this cap a modern twist. This 6 section unstructured cap is made of 100% Organic Cotton Chino Twill. With a soft-lined front, matching adjustable self back strap with an antique silver ring buckle. Suitable for a wide variety of decoration techniques and this cap is offered in 5 colours.
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Duck Canvas / New Colours
AJM has expanded their Duck Canvas lineup by adding 2 new colourways. 8D017M is a six panel, “Constructed Pro-Round” shape with a polyester mesh back, deluxe buckram laminated front panels with Pro-stitch, a slightly-curved peak with 8 rows of stitching, and a plastic adjustable back strap. The new colours are “duck canvas black / duck brown” & “duck canvas brown / black”. Also available are a solid “duck canvas black / black” and the popular “duck canvas brown/brown”. Each come with a “Tough Workwear” foil sticker on the peak. Fully stocked at all three locations across Canada.
For more information, please contact AJM International at 1-800-361-6256 or visit www.ajmintl.com
Dash Sweatpant
Canada Sportswear introduces its new Dash Sweatpants for Adults (P00595) and Youth (P0595Y). Constructed from 70% cotton, 30% polyester fleece (heathers are 60% cotton, 40% polyester fleece) these pants deliver comfort and a superior print surface. Features include an elastic waistband with adjustable drawcord, side seam pockets, an elastic at hem and tear away label. (Drawcord not available on youth version). Available in: Black, Charcoal, Navy and Athletic Grey. For more details, please contact Canada Sportswear, Tel: 416-740-8020 or visit www.canadasportswear.com
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INDIGO JADE LAVENDER
Power Bank With Wireless Charger
Get your hands on this well priced, practical and portable charger. With the small size and high capacity, this customizable power bank with wireless charger is the perfect travel companion. Comes with 3 charging cables - lightning, USB C, Micro USB; 15W Magnetic wireless charging. For details, please contact orest@thecsigroup.net
Kraft Jotter Note Pads
The Kraft Jotter Note Pads With Eco Pen is designed to seamlessly fit into your pocket, bag, or purse. The jotter is a spiral bound note pad with a popular kraft cover and cool colour accents, 30 sheets (60 ruled pages) of kraft paper made from unbleached wood pulp, free of harmful substances. Includes non-imprinted black ink pen. For more information please contact www.adgpromo.ca
NFC Scribe HUB Pen
The NFC Scribe pen is a sleek executive metal pen with cutting-edge Near Field Communication (NFC) technology. Program your website link for seamless wireless data transfer to smartphones or tablets. The oval-shaped barrel, adorned in deep jewel tones or matte black with gunmetal trim, ensures exceptional writing comfort with its soft-touch finish. For more information, please visit www.Hpgbrands.ca
Motivation 68 oz. Water Jug
Get motivated to hydrate with the new 68 oz. portable water jug with handle from Dezinecorp (style PW035SM)! Great for outdoor activities, Gym, Fitness, Hiking and Travel. Made with BPA free PET material, this over-sized bottle features a screw on lid with an easy push button, flip top closure. Consider the ‘Motivation’ jug for your next Brand event.
For more information, please contact DezineCorp at (866) 625-7820 or visit www.dezinecorp.com
Traditional Full Length Apron
DML Creation is showcasing its collection of Traditional Full-Length Aprons. Style DA51 is constructed from a durable 65/35 Polyester/Cotton blend and is available in 4 great colours. One size fits most, with a pull-to-adjust drawcord. The apron is 30” x 28” and features a Pen Pocket, a Pad Pocket and a Mid Pocket. Visit www.dmlcreation.com for more information
We’ve Got Your Initials!
Pack it light or fill it to the brim. Lay it flat or hang it up for easy access. This toiletry bag is a frequent flyer essential. Made from premium ballistic nylon with leather trim carrying handle and hook strap, one large compartment and 3 zippered sub-compartments. Two locations to personalize. For inquiries contact orest@thecsigroup.net
Kikkerland 6 oz. Golf Flask
Dezinecorp is excited to highlight the stainless steel ‘Golf Flask’ (style K0012) from the Kikkerland line of products. Get ready to Tee up some drinks! This 6oz stainless steel flask is the perfect gift for any spirit-loving golf enthusiast. Includes an elastic strap that stores a divot tool and 2 golf tees. Add your laser engraved logo for a finishing touch.
For more information, please contact DezineCorp at (866) 625-7820 or visit www.dezinecorp.com
CamelBak ThriveTM Leak-Proof Mug
The Thrive™ Leak-Proof 32 oz Mug (1627-81) is burly enough to get you through the whole day, from sunup until sundown. The integrated non-slip design and leakproof lid mean you won’t have to worry about sudden spills, whether you’re riding over a rocky stretch of road to reach some far-flung campsite, or just barreling out the door to try and catch your train. Handwash only. For details, please visit www.pcna.com/en-ca
Quarry Stone PaperTM Pocket Notebook
The Quarry Stone Paper™ Pocket Notebook is a resilient and sustainable choice for your notes. Crafted from waterproof calcium carbonate (stone) pages, this 3” x 5” notebook comprises 40 lined pages and features a centre-sewn binding for durability.
For details, please visit www.Hpgbrands.ca
The Iconic Water Bottle
Simple, sustainable and safe. Made in the USA by next generation recycling technology that transforms plastic destined for the landfill into durable BPA/ BPS-free bottles. The Wide Mouth allows for ice and fits most filtration devices with ease. Dishwasher safe, leak proof guaranteed, and built to last. Multiple colours.
Contact orest@thecsigroup.net
Asobu Metro
Sip in style with the Metro bottle (#SBV34)! A modern profile compliments any ensemble, and the pop-up straw makes it perfect for sipping on the go. The Double wall vacuum insulation keeps drinks cold for up to 24 hours. The attached handle makes it easy to grip and looks luxe, but this practical bottle is more than just its good looks — it’s sturdy enough to last a lifetime.
For more information, please visit www.adnart.com
Hydro Flask® 20L Carry OutTM Soft Cooler Backpack
The Carry Out™ Soft Cooler Pack from Hydro Flask keeps you going without missing a beat. The large, easy access hinge top makes it easy to load and unload, and the leakproof interior lining easily wipes down. Constructed from 600D water-resistant fabric with lightweight insulation, the padded, stowable backpack straps and easy grab handles make this a versatile, essential pack. The exterior stretch pocket fits up to a 32 oz. bottle.
For more details, please visit www.pcna.com/en-ca
Non-Woven Folding Cargo Carrier
Tired of struggling with grocery bags or a cluttered trunk? The 80 gram RPET Non-Woven Folding Cargo Carrier is designed to simplify your life, whether you’re tackling grocery shopping or maintaining a clutterfree trunk. It adapts to your needs, featuring multiple carrying options with two 5.5” short side handles or 25” webbed over-the-shoulder straps for flexibility. This cargo carrier is incredibly portable, easily folding up and making it convenient to keep in your car for any occasion. For more information, please visit www.Hpgbrands.ca
Trident Waterproof Rolling Duffel Bag
Stormtech is showcasing its extra large Trident Waterproof Rolling Duffel Bag. Style GBW-2 is a 128 litre duffel bag with heavy-duty, reinforced webbing and handles, roller wheels and extendable pull handle for easy transportation. Compression straps allow you to adjust the size of the duffel and prevents contents from shifting during transit. For more information, please visit www.stormtechperformance.com
Measure Water Intake On The Go
The Tritan™ water bottle from ADG Promo is sure to show off your logo! With a large 28 ounce capacity for maximum hydration, the Tritan fits in most cup holders and features a screw-on cap, and the wide opening fits ice cubes. Details include a flip straw lid and carry handle for easy transport. BPA Free, Hand wash only, the Tritan is intended for cold beverages only For details please visit www.adgpromo.ca
Big Swig Sr.
The 1240 mL / 42 oz Big Swig Sr. is a double wall vacuum insulated stainless steel bottle made with prograde stainless steel. The durable powder coated finish gives the bottle a modern look and provides extra grip. With a generous capacity and carry handle, this bottle is perfect for long hikes, days at the office, or staying hydrated at the gym. The leak-proof, screw-on cap with spout keeps drinks contained. Take this bottle with you wherever you go because it’s ready for whatever you’re up for. For more information, please visit www.spectorandco.com
Custom Table Runners
JayLine is helping you add flair and elegance to your event table with an eye-catching vibrant table runner! Simply unroll and centre on the table allowing it enough overhang to stay centred on the front of the table without touching the ground! Made from heavyweight 13oz outdoor vinyl. Front side imprint only. Bleed not available. For more information, please visit www.jay-line.com
Koozie® Aqua Glow Water-Resistant Bluetooth® Speaker
Achieve perfect harmony on your next adventure with this portable wireless speaker. With its water-resistant design, there’s no need to worry about using it near the pool or lake. This speaker sets the stage for unforgettable moments with features like an RGB rainbow light, powerful 7.5W output, and a silicone strap so you can attach it to your backpack. With a unique magnetic design, you can easily pair two speakers to produce a stereo effect that will elevate your outdoor experience. Contact www.kooziegroup.com/ca for more details
Banner Bangers
Trend Setter Metallic Insulated Bottle
The 600 ml / 20 oz Trend Setter Metallic is a double walled vacuum insulated bottle from Spector & Co that is made with pro-grade 18/8 stainless steel. It offers a matte metallic painted body with a shiny chrome leakproof threaded lid. It’s the perfect bottle for that every day carry with its comfort sip insert for smooth sipping and wide mouth feature to easily add ice and clean.
Please visit www.spectorandco.com for more details
Make a statement with this colourful sign, noise maker and hand fan all in one! You’re sure to be seen and heard with these! Make some noise and promote your brand! Banner Bangers include a double sided imprint (Same image both sides). Different image on each side is available. Made of 12 pt. white paper board with optional handles and rounded corners. For more information, please visit www.jay-line.com
Toluca Backpack
Buoy Oval Cork Keychain
This keychain (Item #21289) is fashioned from FSC®certified cork and features a lightweight design that helps keep your keys afloat if you accidentally drop them in the water while fishing or having fun at the beach. The FSC® label means that wood has been harvested to benefit communities, wildlife, and the environment.
Contact www.kooziegroup.com/ca for more details
The Toluca Backpack from Stormtech (#KNX-1) delivers supreme practicality and functionality with intelligent design. Its carry handle and rolling luggage compatibility make it adaptable from cities to airports. The 15” padded laptop and internal organization system keep your valuables safe, and the padded air mesh back panel and straps promote excellent airflow.
For details, please visit www.stormtechperformance.com
Foldable, Adjustable Phone Stand
Improve the efficiency of your screen time. Ideal for home, work and travel, the Foldable and Adjustable Phone Stand from Magnus holds smart phones and other wireless devices on a padded stand. Item PB-011 works with universally compatible devices. This unique and handy phone stand lets you view your device without having to hold it in your hands, allowing you to focus more time on your daily activities after a quick view or while browsing. This item can be pad printed with your clients logo on the inside front base as shown.
For more details, please visit www.magnuspen.com
Lightweight Woven Emblems
Made using high-speed automatic weaving looms, these emblems interlace thin, durable 100% polyester threads at right angles. Unlike embroidered emblems on twill, they form the entire design in multiple colours simultaneously, creating a lighter, uniform surface with a smooth woven texture. Post-weaving, they can be finished with options like low-melt-glue or Velcro®, and shaped using die-cutting or laser cutting. Double-sided and equipped with features like grommets and key-rings. For more information visit emblemtek.com
Roland BY-20 Desktop DTF Printer
Create customized apparel & accessories with one compact, easy-to-use device. The all-new VersaSTUDIO BY-20 is the ultimate desktop directto-film printer, and more. Simple to use, reliable and efficient, the BY-20 makes decorating apparel and accessories with vibrant, detailed graphics quick and easy – even for those with no prior printing experience. Visit www.rbdigital.ca for more information
Flame Resistant Embroidery Thread
Roland Desktop UV Flatbed Printer
Extraordinary product customization starts with the Roland BD-8 Desktop UV Flatbed Printer. The new VersaSTUDIO BD-8 makes it quick and easy for anyone to print vibrant and detailed graphics on a wide range of objects. Simply print directly onto items or print UV DTF transfers for application later. Visit www.rbdigital.ca for more information
Tag AlongTM HP Platen
The Tag Along™ HP Platen gives you the ability to perform two heat applications at the same time. Simply thread your garment onto the platen and apply a full front and tagless label in one simple step, saving your business time and improving efficiency. It’s compatible with select 16" x 20" heat presses and is designed to help you load garments straight for accurate positioning every time. Visit www.stahls.ca for more details
American & Efird Canada Inc. and Robison-Anton Brand are offering Super Safe Flame-Resistant Embroidery Thread. Made from DuPont Nomex fibre, the construction delivers a subtle matte finish to your embroidery. The product is a T-27 (43/2) size and is available in 20 colours. Ideal for protective apparel and safety personnel. Visit www.amefird.ca, call 1-800-361-6073, or visit them at the Imprint Canada Show (Montreal) in booth 225
Desktop Eco-Solvent Printer & Cutter
The Roland BN2 Series is an Eco-Solvent Desktop Printer & Cutter - everything you need to get started in professional print and cut graphics production. These compact powerhouses offer significantly faster print speeds, convenient new features, ease of use, and a space-saving design. Visit www.rbdigital.ca for details
