MGA Independent Retailer Magazine - IR - Issue 5 by MGA Independent Businesses Australia

Issue

SEPT 2020

MGAhas met with many members of parliament via video meetings. Read the CEO Report Pg 4 MANAGING MENTAL HEALTH IN THE WORKPLACE | FEDERAL GOVERNMENT IR REFORM WORKING GROUPS

YOUR INDUSTRY NEWS PROVIDED BY MGA INDEPENDENT RETAILERS

Contents OUR MISSION The mission of MGA Independent Retailers is to deliver the best possible industry specific business support services to independent grocery, liquor, timber & hardware and associate store members.

CEO welcome

Federal Government - IR Reform Working Groups

8 Annual Wage Review decision fails to meet the needs of small businesses 8

Extension of the JobKeeper Payment

9 Fairer Merchant Fees Alliance welcomes strong Government and RBA support for Least Cost Routing 10 Supermarkets authorised by ACCC to continue cooperating on COVID-19 response

MGA NATIONAL SUPPORT OFFICE Suite 5, 1 Milton Parade, Malvern, Victoria, 3144 P: 03 9824 4111 admin@mga.asn.au • www.mga.asn.au Freecall: 1800 888 479

RETAILER DIRECTORS Debbie Smith (President): Queensland Grant Hinchcliffe (Vice President): Tasmania Graeme Gough: New South Wales Michael Daly: Victoria Ross Anile: Western Australia Carmel Goldsmith: New South Wales Chris dos Santos: South Australia Lincoln Wymer: Victoria Jeff Harper: Victoria

MGA CHIEF EXECUTIVE OFFICER Jos de Bruin 03 9824 4111 E: jos.debruin@mga.asn.au

CORPORATE PARTNERSHIP & MEDIA SALES Mark Paladino 0417 264 331 E: mark.paladino@mga.asn.au

12 Introduction of commercial tenancies (COVID-19 response) regulations – WA code of conduct 13

FOLLOW US ONLINE www.facebook.com/ MGAIndependentRetailers www.linkedin.com/company/ mga-independent-retailers www.twitter.com/ MasterGrocers

Go Local First Campaign

14 Independent grocers’ plea to Queensland political leaders 'Unlock QLD Jobs’ 16 At Woolworths and Coles, the grocery robots are coming 18 SA Independent Retailers play a major leading role in removing single-use plastic products from SA’s waste stream 20 Pasadena and Frewville Foodlands eliminate single-use fruit and vegetable bags in an Australian first 22

‘October launch date for WA’s Container Deposit Scheme

23 The 4-step plan to put your business back on its feet NAB 24

Thermographic scanning – prevent electrical faults and protect your supermarket

New leadership at Foodland Supermarkets South Australia

26 The importance of compliance training 29 Premier Mark McGowan: Western Australians have been outstanding, and I can’t thank them enough. 29

Illegal Tobacco Retailer Action Required

Mental health in the workplace

MGATMA makes submission to Senate inquiry regarding timber industry supply chain

33 Positive start for 2020 for MGATMA Membership and welcome to the independent hardware group (IHG) – joint venture stores as new members to the network 35

Minister for Industrial Relations proposes additional public holiday for AFL Grand Final

36 COVID shows why we need competition, community and pharmacies 38

VCGLR Launches Corporate Plan 2020-23

Welcome to our new Corporate Partner Meris

40 De Bortoli debuts sustainably produced and vegan-friendly wine range, 17 TREES. 42 Adapting quickly has been crucial for ensuring we are able to manage through these

DESIGN & PRODUCTION Cindi Damian E: cindi@mga.asn.au

Is now the right time for updating business equipment?

difficult times 44

Buy Australian Made

45 White Claw® breaks onto Australian shores 46

A Margaret River Gem celebrates its 30th birthday

Queensland’s largest prawn facility set for further growth to satisfy Aussie consumers

Retail insights: Tony Bongiovanni, Cellarbrations Gisborne

NSW Annual liquor licence fees due

Front Cover: P hoto top left: L-R Peter Strong, CEO COSBOA. Jos deBruin, CEO MGATMA. Oliver Stankovski, Mark

Kagan. Ian Booth, Newsagents. Jennifer Gulbransen. Stephenie Andal. Stu Watters. Jeff Ash, Family Business Aust. Zoe Angus, SPA. Stephen Wade. AHC Head Office. RDA Brisbane ASBAS. Robert Mallett, TSBC. Cataly Haddon, COSBPA. Christopher Smith. Wendy Foster, FBA. Mark McKenzie. Ben Kearney. Christine Pope. Matthew, ICB. Wayne Nosenzo. John Grace. Aaron Rilson, FWC. Photo top right: Opposition Leader Anthony Albanese. Photo bottom left: L-R Jennifer Westacott, CEO BCA. Jos de Bruin, CEO MGATMA. Steve Knott, CEO AMMA. Innes Willox, CEO AI Group. James Pearson, CEO ACCI. Denita Wawn, CEO MBA. Peter Strong, CEO COSBOA. Photo middle right: Federal Treasurer, Josh Frydenburg. Photo bottom right: George Kovits, MGA. Dr Elie Khalil, Ministers Advisor. Ministers Chief of Staff. Minister for Consumer Affairs, Melissa Horne, Tony Ingpen, Mt Evelyn SUPA IGA owner. - inset Jos de Bruin, CEO MGATMA.

CEO REPORT

CEO Welcome MGA TMA members are leading and adapting when tackling the COVID-19 pandemic The Coronavirus pandemic of 2020 continues to cause great damage to individual health, the economy and life in general. Whilst great strides have been made in understanding the disease, preparing for outbreaks and changing our daily lives, the recent golden times of unfettered travel, public gatherings and human interaction have been put on hold. It’s hard! In these times of isolation and distancing, we have all learnt how to use the myriad of video meeting tools to stay connected and conduct our lives remotely. The most common expression used in video meetings is “you are on mute”. During this difficult and challenging time, MGA has been heavily involved with various consultation forums at a federal and state government level. Participating in small business economic stimulus consultation forums, to help and assist with support funding and cost relief measures such as JobKeeper 1 and 2, rent relief, payroll tax deferment, cash flow boosts and post COVID-19 initiatives to help create employment and drive Australia’s economic growth. Australia has now been divided up into many working parts depending on the severity of COVID-19 cases in each of the states. Victoria has been absolutely decimated since July 2020 with shutdowns, including a curfew, limited time to shop for groceries and exercise, isolation for families and not venturing 5km from home. Small businesses particularly have been hardest hit. Meanwhile, state border restrictions have been put in place, limiting the public from movement from one state to another. Labelled as draconian and lacking credibility this measure has attracted much criticism and scorn and dubbed as an economy breaker. MGA has also been a major participant in the AttorneyGeneral Christian Porter’s 5 IR Reform Working Groups. Prime Minister Scott Morrison has indicated it is vital to reform and simplify Australia’s IR system to assist and motivate businesses to employ additional staff. The current Award and IR system is antiquated, complex and inflexible, causing employers’ confusion and reluctance to employ owing to the fear of non-compliance.

mga.asn.au | SEPT 2020 | Edition 5

The Awards are not the vital, simple and workable instruments they were intended to be. MGA’s view has long been; they are no longer “fit for purpose”. Given the diverse membership of the working groups, (Employer Associations and Unions) discussions have often been robust and challenging resulting in little compromise toward furthering IR initiatives that will drive and create employment. Frustration ran so high that union groups at one stage were labelled as “job killers” by one industry group! We all have an equal obligation to create an IR and Award system that gives all people an opportunity to be gainfully employed. MGA, together with COSBOA and other employer and employee groups, has been a very active member of the Award Simplification Working Group. The key small business initiatives and simplifications that have been presented to this group to drive employment growth and provide for additional hours in the workplace include; part-time flexibility, loaded rates, fewer classifications, annualised salaries (exemption rates) and retention of Job keeper workplace flexibilities. There is still a long way to go with many hundreds of hours already having been invested in this Federal Government initiative. We await a positive outcome for all our members who currently employ over 115,000 full time, part-time and casual employees. Until next edition – stay safe and keep doing the great job you do as the hubs of the communities you trade in.

Jos de Bruin CEO MGA Independent Retailers

The COSBOA Board has held weekly meetings with more than 30 Industry Association LeadersCEO since the days of the 5 REPORT devastating bushfires, and continuing on through the COVID-19 pandemic. All meetings have been very constructive policy making meetings to assist Federal and State governments with their economic recovery plans. The COVID-19 pandemic has had a devastating effect on the viability of hundreds of thousands of small businesses around Australia. This forum has been an instrumental government consult in developing businesses and job saving strategies such as JobKeeper 1 and 2, Cash Flow Boost programs and so on. More recently this forum has been instrumental in developing policy for a more simple and effective IR System that will create additional jobs and offer additional work hours in the workplace.

Newly appointed Victorian Minister for Small Business Jaala Pulford met with MGA and other Industry Association Heads in late august to discuss the diabolical Victorian COVID-19 shutdown restrictions and the catastrophic effect on family and private businesses. Jaala Pulford pictured top left replaced Adem Somyurek.

Opposition Leader Anthony Albanese

Federal Treasurer, Josh Frydenburgh

Over the past couple of months, MGA together with the COSBOA Board, have met with many members of parliament via video meetings to discuss the precarious COVID-19 economic and social issues being faced by the Australian community. Federal Treasurer,Josh Frydenburgh; Opposition Leader, Anthony Albanese and Shadow Minister for Industrial Relations, Tony Burke attended these meetings and shared their vision for a post COVID-19 economy and what initiatives would be required to stimulate additional jobs and economic growth, as well as manage the severe cases of mental health challenges being faced by many members of the Australian community.

mga.asn.au | SEPT 2020 | Edition 5

MGA Corporate Partners DIAMOND

PLATINUM

GOLD

SILVER

BRONZE

ASSOCIATE

WAREHOUSE AND BRAND PARTNERS

tasmanian independent retailers

LEGAL AND IR

NATIONAL

Federal Government - IR Reform Working Groups MGA TMA has been receiving feedback from members for more than 10 years regarding the very complex and inflexible Award and IR system when employing staff and offering staff additional working hours. Complexity and inflexibility have led to employers losing complete confidence in the Award system owing to it being confusing and leaving employers with a feeling of compliance vulnerability.

MGATMA has strongly represented the views of supermarket, liquor and timber & hardware members at all forums. It is imperative that we are successful in removing complexity within the Awards to enable simplicity for employers to employ staff and to not feel a fear of non-compliance. Members have often said that inflexibility is also a major barrier to providing additional hours of work for staff in the workplace.

MGATMA has always fostered the ability for employers and employees to come together to work out work arrangements that are family-friendly and provide the work flexibility according to the needs of each party.

Deputy Chair of these working groups, Tim Marney summarised all activities by Industrial Relations Reform Working Group members and advisers as follows.

In a bid to immediately supercharge Australia’s post-COVID19 employment growth and create additional hours of work in the workplace, the Federal Government, through Attorney General and Minister for Industrial Relations Christian Porter, initiated the formation of 5 working groups. This process commenced in July 2020 and will be completed by the end of September 2020. These working groups comprised key employer groups and employee representatives to address complexity and inflexibility within Awards and the Fair Work Act that may be causing a barrier to creating new employment and or providing additional hours in the workplace. MGA TMA together with COSBOA has played an active role spending countless hours contributing to 3* of the 5 IR Reform Working Groups that were formed – Award Simplicity*, Casuals*, Compliance and enforcement*, EBA’s and Greenfields.

“We were collectively tasked with the responsibility, through this Working Group process, to tackle known problems within the industrial relations system to support the recovery of employment impacted by COVID-19. I have been impressed with the level of contribution, cooperation and collaboration that has been demonstrated throughout the process. It has been heartening to see members navigating through to consensus positions in a range of instances – we now need to push this further this week and consolidate positions across the working groups. I have been briefing the AttorneyGeneral along the way on progress and he has attended recent working group meetings where solutions and proposals have been discussed.” Recap of process • “Collectively we have held over 100 hours of working group meetings, and I am conscious that countless

additional hours have been committed by individual members to considering papers, proposals and solutions, with significant work occurring outside the formal meeting process.”

• “We have also convened separate

workshops and sub-groups to facilitate further collaboration and understanding of positions with the aim of reaching consensus.”

• “In addition, we have held five

out-of-session presentations with experts ranging from the head of the Treasury, regulatory technology, mental health in the workplace and skills and employment recovery to the Australian Taxation Office’s tax ruling regime.”

• “We have also heard from over 53

external experts across business, employee groups, workers, legal and other professionals with expertise or interest in achieving effective reform.”

• “We have also shared submissions

provided by a range of organisations to support the consideration by individual working groups of organisations on the ground.”

MGA TMA and COSBOA thanks the Federal Government for the opportunity to be involved and has worked tirelessly and constructively in each of the working groups towards IR Reform solutions that encourage employment creation. We are hopeful that as a consequence, there may be IR Reforms developed that will simplify and stimulate the employment of staff and give members peace of mind that a less complex Award and IR system is easily complied with whilst making sure employees are no worse off.

LEGAL AND IR

NATIONAL

Annual Wage Review decision fails to meet the needs of small businesses On Friday 19th June 2020, Justice Iain Ross from the FWC announced there would be a 1.75% annual wage increase but given the COVID-19 lockdowns, this increase would be delayed to commence in February 2021. The decision by the Fair Work Commission to introduce staggered increases to award wages of 1.75% has been reluctantly accepted by Master Grocers Australia Timber Merchants Australia (MGA/TMA). Jos de Bruin CEO of MGA/TMA said, “We sought a zero increase to wages for the coming financial year because of the difficulties that small businesses have faced over the last three years due to consistently high wage increases. We find the decision by the Fair Work Commission a disappointing one. We originally sought no increase, and this was supported by significant research

study and other facts, evidence and data, all indicating that we could not absorb any further increases at all. But unfortunately, that was completely disregarded.” He continued, “Our members have struggled with the disastrous economic effects of past wage increases, the bushfires and now COVID19. We are also well aware that we are facing the effects of increased unemployment numbers and underemployment. However, the Fair Work Commission did at least find a way to delay the increase by up to 8 months, but the decision is still a blow to the survival of many small businesses. Our members

will find the delay in implementing the increase significant in some respects in managing their businesses, but even the delay in implementation is unlikely to bring any significant benefits. “We hope that the millions of small business and family enterprises will be able to survive with the decision made by the Fair Work Commission, but there is no doubt they will continue to struggle. We all know that we are now into a deep recession and there are tough times ahead, unfortunately, they will get tougher despite our best endeavours”.

Extension of the JobKeeper Payment On the 16th September Treasurer Josh Frydenburg announced that the JobKeeper Payment has been extended and is available for eligible businesses and not-for-profits until 28 March 2021. The key changes include:

payments for your employees, you don’t need to do anything differently until 28 September 2020. Continue to pay all eligible employees $1,500 per fortnight (before tax) up to and including JobKeeper fortnight 13, which ends on 27 September 2020.

• the program’s extension • a requirement to demonstrate a

From 28 September 2020, there will be a tier 1 and a tier 2 JobKeeper payment rate.

• changes to JobKeeper payment

You’ll need to nominate the rate you’re claiming for each of your eligible employees and/or business participants.

decline in actual GST turnover with a comparable period rates for employees based on average hours worked.

If you’re already receiving JobKeeper

mga.asn.au | SEPT 2020 | Edition 5

For the first extension period from 28 September, 2020 to 3 January

2021, the tier 1 rate will be $1,200 per fortnight, and the tier 2 rate will be $750 per fortnight. Both rates are before tax. For the second extension period from 4 January 2021 to 28 March 2021, the tier 1 rate will be $1,000 per fortnight, and the tier 2 rate will be $650 per fortnight. Both rates are before tax. Ensure you pay your eligible employees the right amounts so you are reimbursed correctly when you make your monthly business declarations

LEGAL AND IR

NATIONAL

Fairer Merchant Fees Alliance welcomes strong Government and RBA support for Least Cost Routing As a member of the Fairer Merchant Fees Alliance, MGA TMA has welcomed the Federal Government and Reserve Bank of Australia’s strong support for the rapid introduction of a fairer debit card fee system. At a time when COVID-19 has negatively impacted thousands of merchants across the country, the need for a system known as Least Cost Routing (LCR) has never been stronger.

with Ms Bullock saying: “If banks or other stakeholders are acting in ways that prevent downward pressure on merchant fees, we may need to consider regulatory options for keeping the cost of electronic payments low.”

LCR effectively gives merchants the ability to route a ‘tap and go’ debit card payment through the network with the lowest fees, saving them money in an era where every dollar counts. The current system often forces merchants into higher fee networks and costs the economy over $550 million a year in fees. Senator Michaelia Cash, Federal Minister for Employment, Skills, Small and Family Business, told an industry conference in July that she supported the RBA call for merchants to be given the option of Least Cost Routing, and encouraged Australia’s largest banks to clearly offer the choice. She added: “Many small businesses have found that the cost of their merchant fees have now actually risen during COVID-19 as customers have swapped to contactless payments, and business owners are either unaware of or have not been offered the use and the option of least-cost routing, “ Her statements follow a recent significant keynote address by RBA Assistant Governor Michele Bullock, who said: “Least-cost routing puts some power into the hands of merchants by providing them the

Ms Bullock’s comments echo those recently made by Small Business Commissioner Kate Carnell, who said: “The banks need to do the right thing by Australian small businesses in this economic crisis and deliver least cost routing as a universal service.” ability to route a dual-network debit card transaction through the network that costs them the least to accept. In Australia, for many merchants, this is the eftpos network. “While least-cost routing has been available for a couple of years, it has not been widely promoted by the major banks which account for most of the acquiring market in Australia.” “With many customers switching to contactless in response to COVID-19, some merchants are finding their payment costs rise as debit card payments are automatically routed through the international schemes. It is therefore important that merchants be given the option of least-cost routing.” The FMFA also encourages LCR in the online and digital space, and recognises the RBA’s support for lower fees in this area of payments,

The FMFA comprises four of Australia’s leading retail associations – the Master Grocers Australia (MGA), Australian Convenience and Petroleum Marketers Association (ACAPMA), the Australian Retailers Association (ARA) and the Council of Small Business Australia (COSBOA). The members are calling on the major banks to help struggling merchants, and wish to work constructively with these large financial institutions to implement LCR as a matter of urgency. Master Grocers CEO Jos de Bruin said the high fees were having a significant impact on MGA members: “Our independent retailers play a vital role in the community, but these fees are costing them a fortune – thousands every year. It’s time to get LCR implemented and let merchants use the savings to lower their costs and build their businesses.”

LEGAL AND IR

NATIONAL

Supermarkets authorised by ACCC to continue cooperating on COVID-19 response On 3 September 2020, the ACCC announced that Supermarket operators will be allowed to continue cooperating to ensure supply of food and groceries in response to the COVID-19 pandemic, under an ACCC authorisation granted. Coles, Woolworths, Metcash, Aldi, and other grocery retailers whose participation is approved by the ACCC will be allowed to coordinate with each other when working with manufacturers, suppliers, and transport and logistics providers. MGA is also a respondent to this authorisation and is a member of the national supermarket task force! “We recognise the impacts that the pandemic continues to have across

the economy, including within the food and grocery sector,” ACCC Commissioner Stephen Ridgeway said. “Allowing this authorisation to continue will likely result in public benefits by giving supermarket operators the opportunity to maximise consumer access to retail groceries, reduce community concerns and stockpiling behaviour, and reduce strain on retail supply chains.”

The authorised conduct only applies to discussions and agreements made at meetings convened by government agencies. The ACCC has been attending these meetings to observe and monitor the use of the authorisation, and to assess whether it should continue. “The recent Victorian outbreak and stage 4 restrictions have highlighted the benefits of this authorisation in assisting retailers to maintain supply of grocery products, including to those customers in regional and remote areas,” Mr Ridgeway said. Authorisation is granted on similar terms to the interim authorisation and does not extend to coordination about the prices of retail products. The ACCC is granting authorisation until 31 March 2021. More information about the ACCC’s decision is available on the public register at Coles Group on behalf of itself and participating supermarkets.

Background ACCC authorisation provides statutory protection from court action for conduct that might otherwise raise concerns under the competition provisions of the Competition and Consumer Act 2010. Broadly, the ACCC may grant an authorisation when it is satisfied that the public benefit from the conduct outweighs any public detriment.

mga.asn.au | SEPT 2020 | Edition 5

INDUSTRY NEWS

NATIONAL

Is now the right time for updating business equipment? Given that COVID-19 has plunged the economy into uncertainty, it might seem like an odd idea to be updating business equipment right now. There are certainly arguments in favour of postponing decisions and playing a wait-and-see game. Successful business owners, however, know that getting the timing right is important, and delaying now could see you missing out on valuable opportunities. Members are encouraged to review the state of instore equipment such as fridges, freezers, point of sale equipment, shelving, deli equipment, refurbishments etc.

Why it’s especially important now to keep equipment upto-date Your instore equipment plays a vital role in helping you to achieve your business goals by earning revenue while, ideally, keeping costs as low as possible. Depending on your business type, you cannot function without, for example, your fridges, freezers, fixture and fittings, vehicles, machinery and computers. The more up-to-date they are, the more likely they are to increase your revenue and lower your maintenance costs. However, it’s important not to update just for the sake of it. Work out how much extra revenue or cost savings your new equipment will deliver, and compare it with the finance and usage costs. You need to see a positive outcome to make it worthwhile, but in these particularly challenging times, you may also want to prepare for the bounce back to normality. If the economy bounces back quickly, there may be a significant demand for new equipment, which could result in shortages. You’ll be sitting pretty if you’re all tooled up and ready to go.

mga.asn.au | SEPT 2020 | Edition 5

Now is a favourable time for equipment purchases It’s a good time to review your equipment needs. You could take advantage of Covid-19 sales when equipment manufacturers are ready to discount their stock in order to meet annual sales targets. Understandably, there may be even more price reductions this year than normal. If you have already made asset purchases in the last year or decide to purchase soon, you might qualify for tax benefits from the revised instant asset write-off scheme. After expanding the instant asset write-off scheme, in response to the COVID-19 pandemic on 12 March 2020, to include assets worth $150,000 (up from $30,000) and businesses with an aggregated turnover of less than $500 million (up from $50 million), the Federal Government has now extended the deadline for making claims from 1 July 2020 to 31 December 2020.

INDUSTRY NEWS

WESTERN AUSTRALIA

Introduction of commercial tenancies (COVID-19 response) regulations – WA code of conduct The Minister for Commerce, Hon John Quigley MLA and the Minister for Small Business, Hon Paul Papalia MLA announced back in June 2020 the introduction of regulations that bring into effect the Western Australian commercial tenancies code of conduct. The code was developed by Consumer Protection and aims to minimise business failure by assisting small business tenants and landlords to negotiate a rent relief agreement during COVID- 19 to ensure businesses survive the economic downturn associated with the pandemic. It implements the key principles of a national code released by National Cabinet around the same time. Minister Papalia said, “I recognise that the code may not apply to all small

businesses. However, I trust it assists those business owners who may otherwise face a high risk of business failure without rent relief. “

The code was developed by Consumer Protection as part of the regulations of the Commercial Tenancies (COVID-19 Response) Act 2020.

The code provides guidelines to assist commercial tenants and landlords to negotiate a rent relief agreement during COVID-19 to ensure businesses survive the economic downturn associated with the pandemic. It implements the key principles of a national code released by National Cabinet last month.

The code will operate in conjunction with the Act, which provides protections such as a moratorium on evictions for small commercial tenants and prevents a landlord from increasing rent or charging interest on arrears during the emergency period. For more information about the legislation, visit http://www.dmirs. wa.gov.au/covidcomten

SERVING SUGGESTION

mga.asn.au | SEPT 2020 | Edition 5

INDUSTRY NEWS

NATIONAL

Go Local First Campaign COSBOA CEO Peter Strong launches the “Go Local First” campaign. This unique community based promotional campaign is designed to stimulate a response from consumers, post covid 19 restrictions, to keep shopping local. Local businesses are the heart beat of the communities in which they trade. They are a part of an eco system of fellow small businesses all supporting each other generating local employment and keeping local dollars circulating within the local community. MGA members play a significant role in promoting “ shopping local” and pride themselves in knowing and supporting their customers with their everyday needs.

COSBOA CEO Peter Strong launches the ‘Go Local First’ campaign.

mga.asn.au | SEPT 2020 | Edition 5

Small Business Minister, The Hon. Michaelia Cash and Katie Allen MP.

INDUSTRY NEWS

QUEENSLAND

Independent grocers’ plea to Queensland political leaders ‘Unlock QLD Jobs’ In a first anywhere around Australia, the IGA supermarket group in Queensland embarked upon a statewide media campaign to lift its profile with the Qld Government and community, in a chains store dominated state in early in September.

Family-owned IGA businesses banded together to urge Premier Palaszczuk and Opposition Leader Frecklington to support Qld jobmakers: small, family-owned businesses.

Prominent Sunshine Coast Family Supermarket owner, Roz White, said Queensland’s family-owned shops can unlock even more jobs for local Queenslanders if the policy settings better support them.

Your typical family-owned supermarket, like an IGA, hires more people for every dollar spent in their stores, compared to corporate chain supermarkets.

Queensland Treasury says 83,000 Queenslanders have lost their jobs in the last 6 months.

Through the new Unlock Qld Jobs campaign, local stores called on The Queensland Parliament to back three job-creating measures.

» Making trading hours pro

family-owned business, so more Queenslanders can be employed in as opposed to laws which favour big companies who employ less people for every dollar of turnover.

» Creating new markets for

independent alcohol producers in Queensland, by allowing family-owned businesses like IGAs to sell alcohol made by independent Queensland alcohol producers.

» Making payroll tax fairer by

reducing or exempting small family-owned shops from payroll tax so they can employ more Queenslanders.

mga.asn.au | SEPT 2020 | Edition 5

The issue that matters most in the forthcoming State election in October is jobs and who can unlock more jobs for Queenslanders. That’s small, family-owned businesses,” Roz White said. “Queensland family-owned businesses are the heart and soul of communities across the state and the job-makers dedicated to employing more locals. “If we can make these common-sense changes, we can employ even more Queenslanders at a time we all need to be doing all we can to create jobs. “It is small family-owned businesses that employ more locals for every dollar spent and don’t rely on automating and centralising jobs. “We want to grow even more jobs, and we need all political candidates in the upcoming election to get on board and help us Unlock Qld Jobs.”

MGA congratulates Queensland members for banding together, pooling resources, and making a stand with the Qld Government to respect and recognise the role family operated supermarkets and grocers play all over Queensland.

INDUSTRY NEWS

WE CAN UNLOCK MORE QLD JOBS QUEENSLAND IF TRADING HOURS LAWS WERE PRO FAMILY BUSINESS. Trading hours laws which are pro family business are also pro jobs. When family-owned shops have more business, they employ more Queenslanders and provide more fantastic service.

WE CAN UNLOCK MORE QLD JOBS IF THE STATE GOVERNMENT LETS FAMILY-OWNED BUSINESSES SELL INDEPENDENT QUEENSLAND-MADE ALCOHOL. The State Government should allow family-owned businesses, like IGAs, to create a road to market for independent alcohol producers in Queensland. This will support Queensland jobs and small businesses, increase competition and drive down prices.

WE CAN UNLOCK MORE QLD JOBS IF PAYROLL TAX WAS FAIRER FOR FAMILY BUSINESSES. Payroll Tax is a tax on Queensland jobs. The State Government should reduce or exempt family-owned shops from Payroll Tax so they can employ more Queenslanders, create career paths in retail, and provide better customer service.

A MESSAGE FROM THE 229 FAMILY-OWNED IGA STORES IN QUEENSLAND.

ASK YOUR MP WILL THEY SUPPORT FAMILY-OWNED SHOPS TO UNLOCK MORE QLD JOBS.

Authorised by Frank Spano, IGA QLD and Northern NSW Retail Chairman, c/o Suite 60, 207 Currumburra Road Ashmore QLD 4214.

INDUSTRY NEWS

NATIONAL

Online Shopping in Australia

At Woolworths and Coles, the grocery robots are coming We (the Kohler family) put through an online grocery order with Woolworths at lunchtime on Saturday. The bags were on our doorstep before 7am the next morning. Sunday morning, that is.

There were 23 items costing $150, and the two frozen things were still frozen. It was an incredible service, but it can’t possibly have been profitable for Woolies. It would have taken half an hour to pack, in the middle of the night, and even at the minimum wage that’s at least $20 including penalties, and then – what - $10 to deliver? That’s a cost of 20 per cent of the order. Grocery gross margins are around 5 per cent. Woolworths and Coles both assure me that their online businesses are profitable, but I don’t believe it for a minute. I’d like to see their internal cost allocations. To make online groceries sustainably profitable, the orders will have to be packed by robots, not humans, and both companies are now working hard on making that happen, and each is doing it in a very different way. It will be a fascinating and important contest, for two other reasons as well: online groceries are completely at odds with the normal business models of Coles and Woolworths, which are all about scale. Supermarket success

mga.asn.au | SEPT 2020 | Edition 5

has always been about getting vast numbers of SKUs (stock keeping units) to stores as efficiently and cheaply as possible. Success with online groceries is about packing and delivering an individual order, without mistakes, profitably – including on Saturday night and Sunday morning. The trend to online, which has been accelerated by the COVID-19 pandemic, will entrench the duopoly of Coles and Woolworths because Aldi isn’t interested (yet) and therefore well behind, and Metcash/IGA can’t do it. The family-owned IGAs simply don’t have the scale to ever profitably do home delivery, and Metcash is a wholesaler, not a retailer. It means the pandemic will result in a profound shift in both the retail and logistics industries in Australia. Online penetration is accelerating and stealing the marginal shopper, which means shopping malls will need to rethink what they’re doing and try to attract people in other ways, and warehousing, fulfilment and last-mile distribution is now a major growth industry, replacing the “self-serve logistics” of wheeling a trolley round the store, paying at the checkout,

loading the car, driving home, and unloading the car. The shift to online was already happening, of course, although Australia was lagging the rest of the world for some reason (for which I haven’t seen a convincing explanation) and groceries were lagging most of all because they are the most difficult, least profitable form of online retail, and understandably, it’s been a service provided reluctantly. But grocery-packing robots are now available, so Coles and Woolworths are pushing to automate fulfilment quickly because they can see it will lead to increased dominance. Their different strategies are as follows: in essence, Coles is going for big automated distribution centres that dispatch groceries around the country while Woolworths will have hundreds of “micro-fulfilment centres” (MFCs) attached to its existing stores. Coles is getting its technology from the fast-growing UK online retailer, Ocado, which is also in the business of supplying robots to other retailers; Woolworths is testing the gear of Takeoff Technology, a US start-up that

INDUSTRY NEWS

NATIONAL

Editor in Chief of Eureka Report, Business Editor at Large of The Australian, finance guy on the ABC News and Adjunct Professor at Victoria University

is specialising in building robotic MFCs for supermarket chains. The business models are also different: Ocado will own and operate Coles’ distribution centres – one in Sydney and one in Melbourne – and Coles will pay it a fee to pack the groceries and load the bags on Coles’ trucks; Woolworths is buying the equipment from Takeoff and will do the fit-out and own the space, so it will capture all the margin, with the US firm paid only to do maintenance and software updates in the robots. Coles won’t be fully operational for three years, but Woolworths has already got three sites operating with one on the way, and says it can be in the game earlier than Coles. But full scale will be a close race. Woolworths is still doing “proof of concept” on the Takeoff robots, and it will take years to roll it out across the country. Space has to be found in each store to install the packing machines, and they’re not even sure yet whether the system works profitably at small scale.

mga.asn.au | SEPT 2020 | Edition 5

There’s no doubt that the Ocado system works. Last week researcher Kantar reported that online grocery shopping in the UK increased by 91 per cent from mid-May to mid-June, and that Ocado now has 1.7 per cent of the grocery market. The company just raised a billion pounds in debt and equity and the share price has doubled in the past three months: it’s now capitalised at $27 billion – more than Coles. UBS retail analysts reckon online grocery sales will go from 5 to 8 per cent of total sales in Australia by 2023, and take 30 per cent of growth over that period, but that seems conservative to me. Online penetration of general retail (ex-food) is already 11 per cent in Australia and in the US and UK it’s 21 per cent and 28 per cent respectively, and still growing fast. There seems no reason to think Australia won’t catch up to the rest of the world, and that groceries won’t catch up to clothing and homewares as it becomes automated and profitable.

And since Coles and Woolworths can use it to entrench their duopoly they’ll be keen as mustard. Even if Aldi or someone else jumps in, Coles and Woolworths will have crushing scale and speed over the last mile of delivery, especially Woolworths with its fulfilment in the local stores instead of central distribution centres. COVID-19 is bringing many things to Australia, some good, mainly bad, and a retail revolution is going to be one of them. Source: * Alan Kohler is Editor in Chief of Eureka Report

INDUSTRY NEWS

SOUTH AUSTRALIA

SA Independent Retailers play a major leading role in removing single-use plastic products from SA’s waste stream Historical Single-use Plastic Legislation put before the South Australian Parliament, has now been passed.

TURNING THE TIDE ON SINGLE-USE PLASTIC PRODUCTS

Approach and next steps

SA Independent Retailers has been working on this very important historical matter, as a key representative on the Minister’s Taskforce. Colin Shearing, CEO, SA Independent Retailers and Michael Reis, Business Operations, Foodland Corporate have been playing lead roles on the Minister’s Taskforce, lobbying and advocating independent retailers interests. South Australia is the first State in the nation to pass such legislation, which bans the sale, supply and distribution of single-use plastic products such as straws, cutlery and beverage stirrers in South Australia. It is expected that this legislation will come into effect early in 2021 and also outlines a framework for adding more items in the future. As an owner, it is now very important that you work closely with your distributors and suppliers, to ensure compliance, as the penalties and fines will be far reaching, which will be administered by the Environmental Protection Agency (EPA), audited via your local Council/s.

mga.asn.au | SEPT 2020 | Edition 5

SA Independent Retailers (and Foodland Corporate which is playing a ‘lead’ role) will continue to represent your interests as this key legislation’s regulations are rolled out, whilst continuing to sit on the Minister’s Taskforce. It is expected that key Government (via Green Industries SA) marketing and communications with regards to the new Single-use Plastics Legislation will be commencing within the next few weeks. Removing plastic from the waste stream, strengthening environmental protections, improving waste management efficiency and providing ‘tangible and genuine’ industry led recycling processes is a major priority and policy direction for SA Independent Retailers. In the meantime, please do not hesitate in calling either Colin Shearing on 0413 282 641 or Michael Reis (Foodland) on 0402 981 338, if you require more information in relation to this matter.

GOOD TiDES Hard Seltzer, inspired by the purity of the Australian coast and the invigorating refreshment of the wavesâ&#x20AC;Ś. be free to go with the flow.

Made with Australian sparkling water, triple distilled, gluten free premium vodka and a hint of natural fruit flavour. Nothing but GOOD TiDES!

4.3% ABV, 330ml and available in the following natural flavours: Lemon & Lime and Raspberry Available at BWS, Dan Murphys, Liquorland & Independent grocers RRP $22.99

INDUSTRY NEWS

SOUTH AUSTRALIA

Pasadena and Frewville Foodlands eliminate single-use fruit and vegetable bags in an Australian first Pasadena and Frewville Foodlands have become the first supermarkets in Australia to eliminate single-use plastic produce bags throughout their stores, introducing compostable bags for fresh fruit and vegetables, deli and baked goods.

The certified compostable bags, which are made in South Australia by Bio-Bag, break down just like plants in a composting environment and can go straight into the household green bin or home compost bin. The BioBags are made from corn starch, a renewable resource, and unlike biodegradable plastic bags they do not leave microplastics or toxic residues behind. The initiative follows Pasadena and Frewville Foodland last year becoming the first stores in South Australia to accept bring-your-own containers and discontinuing the in-house use of single-use plastic straws, stirrers and cutlery which will be banned in early 2021 after legislation passed through the South Australian parliament last week. Adelaide’s Finest Supermarkets Director Spero Chapley said the introduction of the compostable bags was another step towards reducing their stores’ impact on the environment. “The partnership with KESAB has been invaluable in better understanding our environmental impact and how this can be minimised,” said Mr Chapley. Adelaide’s Finest Supermarkets Director Spero Chapley and customer.

mga.asn.au | SEPT 2020 | Edition 5

“We’re working with KESAB to better understand the issues with

INDUSTRY NEWS

SOUTH AUSTRALIA

biodegradability of key products and what other alternatives are available and continue to conduct a department by department approach.

community support to reduce the use of single-use plastics and I welcome business and industry taking early action before our ban kicks in.”

“We’ve already reintroduced paper bags at the checkout and continue to work closely with our suppliers to reduce the amount of plastic used in product packaging, particular fresh fruit and vegetables.

Chief Executive Officer of KESAB environmental solutions, Wendy Bevan has been proudly working with Adelaide’s Finest Supermarkets to reduce their environmental impact and is thrilled to see the leadership taken by them to voluntarily remove single-use plastic produce bags in their stores.

“The outcomes achieved so far demonstrate improvement in community understanding of environmental sustainability issues, and this has led to behavioural change and increased participation in programs by our community.” Minister for Environment and Water David Speirs, who helped launch the Bio-Bag initiative, welcomed the move to reduce the use of single-use plastics. “South Australia has always led the way when it comes to waste management and Foodland’s move to compostable bags for fresh fruit and vegetables is just another great example of this,” said Minister Speirs. “Just last week the State Government passed legislation to ban certain single-use plastics from early 2021 and this initiative from Foodland really puts them ahead of the curve. “We know there is significant

mga.asn.au | SEPT 2020 | Edition 5

This complements the existing waste reduction and environmental initiatives we have been working with them on such as Pack & Go,” said Ms Bevan. “With the SA Government moving to ban the first wave of singleuse plastics in the short term this commitment by Pasadena and Frewville Foodland’s shows that businesses can be environmentally pro-active ahead of any legislation and KESAB certainly hopes other supermarkets take their lead from this initiative”. Owned by the Chapley Family, Adelaide’s Finest Supermarkets through its Foodland Pasadena and Frewville stores, are also major supporters of South Australian suppliers.

Adelaide’s Finest Supermarkets employ more than 600 staff across its two stores including many traditional trades like butchers, bakers, florists and fishmongers. The company’s policy of no selfservice checkouts maximises employment opportunities for local people and helps to ensure a higher standard of customer service. For more information visit https:// www.adelaidesfinest.com.au

INDUSTRY NEWS

WESTERN AUSTRALIA

October launch date for WA’s Container Deposit Scheme The McGowan Government launched Western Australia’s container deposit scheme on October 1, paving the way for reduced litter, improved recycling rates, and the creation of new businesses and employment opportunities across the State.

It is estimated more than 500 jobs will be created at refund points across the State, including hundreds of jobs to be targeted at employing people with disability, the long-term unemployed and Aboriginal and Torres Strait Islander peoples, as well as opportunities for apprentices and trainees.

• Containers for Change was

launched on October 1, 2020

• Assistance package of up to $3.5

million announced to support network participants impacted by scheme’s deferral

• Package will ensure the scheme goes ahead, providing revenue, employment and fundraising opportunities across the State

Containers for Change will allow Western Australians to claim a 10cent refund when they return eligible beverage containers at designated refund points across the State. This announcement included a financial assistance package of up to $3.5 million to support network participants financially impacted by deferral of the scheme, ensuring they remain viable until scheme commencement. It will also ensure sustainability of the collection network.

mga.asn.au | SEPT 2020 | Edition 5

In preparation for the scheme, participants made financial commitments such as taking on leases, staff and technology to support their operations. The funding made available from June 2, 2020 continued until scheme commencement in October. More information is available on the department’s container deposit scheme page -https://www.dwer. wa.gov.au/cds/information Comments attributed to Environment Minister Stephen Dawson: “Western Australians have been telling us they are ready and willing to get involved in a cash for cans scheme, they want to recycle right and they want to ensure less beverage containers end up in landfill. “The scheme’s launch date had to be delayed due to COVID-19, a decision that was supported by the community and the scheme co-ordinator, and public health advice.

“An October launch date strikes the right balance between keeping people safe and ensuring the sustainability of the network. “We are getting on with the job of making sure this scheme delivers the best possible outcomes for all Western Australians.”

CORPORATE PARTNER ADVERTISING

The 4-step plan to put your business back on its feet NATIONAL

Has your business been left reeling by COVID-19? The good news is, you’re not alone when it comes to getting back on your feet; in fact, there are ‘turnaround’ specialists who’ll help you do exactly that. Matt Byrnes, National Head of Restructuring Advisory at Grant Thornton, is one such expert. As economic activity accelerates in some states and regions, here’s his advice to plan your recovery.

1. Prepare to make difficult decisions These decisions may mean reducing headcount, rationalising leasing commitments, or culling products and services that no longer make money. You may also have to abandon growth targets in the short term to focus on costings, margins and profitability. “It’s about being strategic and decisive,” Byrnes says. “Going one step back to go two steps forward later.”

2. Nail your financial fundamentals Rigorous financial planning is also essential, particularly when negotiating with third parties or to secure funding from financial providers. “A small to medium business doesn’t necessarily need a complex model, but they do need to be able to produce sound financial information that makes sense and can inform management and their stakeholders about their forecast trading,” Byrnes explains. “Those businesses can then go to a bank or the ATO, or a landlord or stakeholder … demonstrating that they’re examining different scenarios and preparing for a range of outcomes.”

3. Don’t delay Timing matters when making changes to put your business on a stronger footing – it’s best to act early.

“The earlier turnaround planning occurs, the more potential solutions there are,” Byrnes says. “Conversely, the longer time goes on, the fewer the options that are generally available.”

4. Turn to the professionals “If you’ve built a business there can be a tendency to think you can manage your way through everything,” Byrnes says. “It’s difficult to step outside and take a helicopter view. “That’s why having an external adviser, who has no attachment to the organisation, come in and give a view on how you’re performing, compared with the market or your competition, can be really valuable.” For more help planning your postCOVID survival strategy, head to NAB’s Small Business Hub, which provides tools, guides and offers to support SME businesses’. Find out more at nab.com. au/smallbusiness

To find out more visit tipple.com.au or get in touch on admin@tipple.com.au

CORPORATE PARTNER ADVERTISING

NATIONAL

Thermographic scanning – prevent electrical faults and protect your supermarket Faulty electrical equipment is one of the main contributors to workplace fires which can have a devastating effect on your supermarket and your employees.

You may not be able to operate your supermarket for an extended period due to the loss of equipment such as cash registers, self-scanning units, cookers, freezer and refrigeration systems. Ignition sources can include faulty display lighting, faults in refrigerated showcases, faults in air-conditioning, refrigeration and freezer systems. The presence of any bakery operation and any type of cooking undertaken may also increase your fire exposure, and the power supply to equipment associated with these activities should also be regularly checked for hot spots. Thermographic scanning – what is this? Thermographic scanning (also known as Infra-Red scanning) is used as a predictive maintenance tool and can identify electrical connections that could possibly fail in the future. Thermographic surveys use an infrared camera to view electrical systems and identify connections that are operating at a higher than normal temperature. If a connection is not electrically sound due to looseness or

mga.asn.au | SEPT 2020 | Edition 5

corrosion, then the connection has a higher resistance resulting in a higher operating temperature. Thermographic scanning report Once the scanning is completed, and any potential faults have been identified, a thermographic report is produced. This uses images of connections saved electronically to the camera. A digital photo is also taken and used as a reference to identify the location of the connection and equipment. The thermographic report will show a colour image of the potential faults and make comments as to the problem and possible solutions or rectification required. The problem is also prioritised as to the level of attention required. The benefits of Thermographic Scanning

• Reduced electrical fire potential by identifying faulty connections

• Minimise the breakdown potential in production processes such as baking and cooking

• Able to identify preventative

maintenance needs which can then be planned

• Reduced the risk of fire, mechanical breakdowns and business interruption

Adroit Insurance & Risk Adroit’s Insurance & Risk’s skills, knowledge and experience make them the insurance Risk provider of choice for the Master Grocers Australia (MGA). If you would like to discuss any aspect of your supermarket insurance program, please contact our specialist supermarket risk advisers at Adroit Insurance & Risk 1300 6923 7648 for a free health check on your supermarket insurance program.

INDUSTRY NEWS

SOUTH AUSTRALIA

New leadership at Foodland Supermarkets South Australia On the 4th of June this year, Con Sciacca, after serving for five years as Managing Director of Foodland Supermarkets South Australia, announced he was stepping down from this position in July and taking a sabbatical from business life to pursue some of his longstanding life goals.

Congratulations must go to Con and his team, along with all Foodland shareholders, for exponentially growing the Foodland brand and presence in each of those five years, despite intensifying competition, particularly from the most recent SA entrant, German retailer Aldi. Con announced that his successor, in the role of Chief Executive Officer of Foodland Supermarkets, will be Franklin Dos Santos, effective from July 2020. Con said, â&#x20AC;&#x153;Franklin has been handpicked for this role because he has the right capabilities and experience needed to lead Foodland into the future. Franklin comes with a wealth of sales and leadership experience. Having held roles within retail, wholesale and global suppliers. The addition of Franklin to the Foodland team will complement the strong leadership group already in place.â&#x20AC;? Con, used this opportunity to warmly praise his team, attributing, Foodland Supermarkets success to the dedicated, hard-working team at Foodland.

Con Sciacca, outgoing Foodland Managing Director

Con will not be completely lost from our industry as he will remain as nonexecutive Director on the Foodland Supermarkets (Impeach Pty Ltd) Board. We wish Con well for all his future pursuits and thank Con for his contribution toward helping to make the independent Supermarket sector stronger in the face of adversity. MGA looks forward to working with Franklin on many industry related matters.

Franklin Dos Santos newly appointed Foodland CEO

TRAINING

NATIONAL

The importance of

TRAINING Compliance: the act of conforming, acquiescing, or yielding Compliance with something, for example, a law, treaty, or agreement means doing what you are required or expected to do. Ref: Collins Dictionary

By being compliant enables your organisation to operate safely and efficiently, with regulatory compliance ensuring that your workplace follows laws and regulations. Compliance training is the process of making sure employees understand all the relevant laws, regulations, internal policies and know how to adhere to them in their daily work. Compliance training is compulsory and ongoing in certain areas – e.g. Responsible Service of Alcohol is required to work in the industry. In Victoria/ACT you must refresh your RSA every three years and with NSW every five years. In Queensland/SA/ WA once you have completed you do not need to do it again. HOWEVER, it is advised to update to the newest version of the unit of competency (Provide Responsible Service of Alcohol- this is the unit that is used as a RSA Certificate.) mga.asn.au | SEPT 2020 | Edition 5

Compliance training may also vary between departments as well. For example, employees working in the bottle store must complete their RSA certification, whereas an employee working in the deli department must do a course on food handling.

Why Does Compliance Training Matter? Organisations have a social responsibility to their employees and the general public. From ensuring a safe workplace that is free of bullying and harassment to protecting consumer data and privacy, organisations are always at risk of ruining its reputation, legal action, and the worst-case scenario – getting shut down. However, compliance is not just about minimising risk. It is important for many reasons, including:

» Creating a safer workplace » Increasing productivity

» Reducing absenteeism (e.g., due to injury, mental health issues, etc.)

» Insurance purposes for the organisation

» Protecting your organisation reputation

» Minimising the risk of legal action

Compliance with other standards is also important. Rules and standards do not just come from outside your organisation. They can also be internal. Standard operating procedures (SOPs) would be an example of internal ‘rules’. By having SOPs in place meets a range of requirements when operating a business. Compliance with SOPs need to be built into the individual workplace culture. Workplace compliance training helps make this happen as well as ensuring the business operates under the law

TRAINING

NATIONAL

Usually, employees do not break the law intentionally. Many lapses in compliance occur because the employee does not know about a rule or does not understand how it applies to their work. It could also be complacency as they have been in the role for a long time. Using compliance training regularly ensures the employee is up to date with their understanding on the topic and operate as such. Compliance training help employees understand how to stay in compliance. It helps them know how to identify potential compliance issues before a violation occurs and report to management. They can even rectify the situation. Example – Tobacco storage is brokenthis would violate the Tobacco Sales laws- therefore they know that this is the case and alert management to rectify the issue All of this helps the organisation as a whole, stay in compliance by making sure everyone takes responsibility for compliance. When everyone understands the expectations and standards, the organisation can operate at an optimal level. If a compliance issue does arise, training records demonstrate that the organisation trained employees about regulations and took steps to maintain compliance. This can help decrease the organisation’s liability.

How is Compliance Training Different? Unlike regular employee training where you teach someone how to perform the basic functions of their job, topics for compliance training are often repeated on an annual basis. This is due to either legislation

(e.g. VIC/ACT RSA legislation or Victoria Tobacco Training), to avoid complacency in areas in WHS or timely reminders

What is Compliance Training Systems? Compliant Training Systems assist in the learning journey (knowledge) of your employees from induction to whatever pathway or department they may travel to. This should be paired with the practical skills of the job role. These incorporate Learning Management Systems to have training and document storage all at the touch of a button. Compliant Training Systems vary from abilities, costs, access, and reporting. When considering the features for a Compliance Training System, think of how your organisation operates. Consider:

• Who will be using the system-

administratively and end-users, technology and skills required?

• Confirmation of policy’s being read • Reports for Auditors, Board and Managers

• Real-time data • Archiving & Retention • Compliance Tracking • Risk Management • Compliance variables against job role, project, or other audience

• Performance on an individual and/ or group level

• Potential knowledge gaps that need further reinforcement or clarification

• Documentation storage (ego

licenses (forklift), certifications (RSA), equalisations (Food Safety Supervisor),

Areas for Retail Compliance/Knowledge/ Understanding These are just a few areas and suggestions to be aware of in the retail industry: WHS including; *Manual Handling *Emergency Management *Workplace Harassment and Bulling *Discrimination *Personal Hygiene *Risks and Hazards *Using specific equipment (departmental) *Cash Handling/Transactions *Diversity and inclusiveness in the workplace * *Code of Conduct *Data privacy and security Food Safety: different levels from basic to supervisory level, even to product level, allergen awareness, product recalls, food safety management (departmental) RSA: State legislation driven, also organisational policies and procedures Tobacco: State legislation driven, also organisational policies and procedures Organisation Policies and Procedures Consumer law: Could include scanning code of conduct, refunds, and returns Product Knowledge: Promotions, labelling

Benefits in Using a Compliance Training System With compliance training or any type of training, it is best to have evidence of the training efforts. By using a Compliance Training System, it makes the process less manual reducing human error and increasing the accuracy of records. Data on each employee’s current training status shows you exactly who is and who is not compliant.

TRAINING

NATIONAL As well as improving profit, compliance training saves money. Although there is a cost to implement compliance training, non-compliance can cost even more as previously mentioned.

Small Businesses and Compliance Training If your business only has a few employees and have low staff turnover, using a Compliance Training System is more cost than benefit- it is still advisable to have some form of training record. This could include;

» Training Register- By Department

» Checklists » SOPs » Policies sign off » Induction handbook (sign off)

Summary By having a compliance training system in place, no matter how it is delivered, will;

» Safeguard your business

from financial criminal and reputational risk

MGA Industry Training offers short courses to meet the needs of our members including a range of compliant courses including Tobacco (State-driven) RSA, Food Safety, as well as courses such as manual handling, with support from our Training Department.

» mprove your business standards

» Reduce employee injuries » Reduce litigation risks » Reduce training costs as its

courses are done online and can suit any schedule

» Streamline your onboarding/ induction of your new employees

Make sure you log in to

www.mga.asn.au as a member to receive member discounts on courses

FOR ALL YOUR

Fresh Seafood

Our custom built PFD seafood facilities provide you with the highest quality fresh or frozen – shucked, filleted, portioned or whole fish.

NEEDS

Do you have a specific seafood requirement? Call our Victorian Seafood Sales Manager: Ryan Young on 0428 360 085

pfdseafood.com.au

mga.asn.au | SEPT 2020 | Edition 5

INDUSTRY NEWS

WESTERN AUSTRALIA

Premier Mark McGowan: Western Australians have been outstanding, and I can’t thank them enough. MGA Director, Ross Anile had a visit from WA Premier McGowan during the height of the pandemic. Premier McGowan was praising of the role WA independent supermarkets play in providing such a vital support role within the communities in which they trade. WA as a consequence of hard shutdowns early on are essentially back to trading as normal within strict COVID 19 workplace health and safety guidelines. © Photo source Mark McGowan FaceBook. Main photo: Far left Premier Mark McGowan. Far right Ross Anile. >>

Illegal Tobacco Retailer Action Required Master Grocers Association Australia and the Australian Coalition Against Illegal Tobacco are working together to fight for action against the illegal tobacco trade. The independent retail industry is struggling more than ever thanks to COVID-19. At the same time, the insidious illegal tobacco trade continues undercutting local retailers selling tobacco – a legal and highly mga.asn.au | SEPT 2020 | Edition 5

regulated product – delivering profits to organised criminal syndicates. Local independent retailers are relied upon by Australians, especially in regional areas, to buy essential items and provide jobs. If we keep being undercut by criminal gangs, we risk closing, meaning Australians lose jobs and local businesses, while criminals’ profit.

To drive action with government and authorities click the link at http:// www.acait.com.au/mga/ to sign the petition and tell our decision-makers that local independent retailers, as employers and small business owners, want tougher penalties for selling illegal tobacco, and increased support for law enforcement to crack down on those growing and selling it.

INDUSTRY NEWS

Mental health in the workplace When we talk about mental health in the workplace, we’re looking at how our working environments affect us - either positively or negatively - as well as the effect our mental health has on our ability to do our jobs. Work can make us feel good about ourselves and give us a sense of purpose, which helps to protect and improve our mental health. On the other hand, factors like job stress, bullying or discrimination can trigger a mental health condition or cause an existing condition to worsen. Some people’s experience of a mental health condition will have no direct connection with their work - they might have been managing their condition for a while, for example, while working in different jobs. Equally, personal or relationship issues might result in someone developing a mental health condition, regardless of what’s going on at work. But whatever the factors contributing to someone developing a mental health condition, workplaces can play a key role by being flexible, providing support, and creating an environment where people feel comfortable raising their concerns and reaching out when they need it. Every business and organisation is different; therefore, the approach to implementing a mental health policy needs to be tailored to a specific workplace.

mga.asn.au | SEPT 2020 | Edition 5

MGA TMA have created a specific area of the member website portal to cater for this area of workplace health and safety and provide important references; webinars and regularly updated information on both www. mga.com.au & www.mgatma.com.au 1 including –

• What is good mental health? • Creating a mentally healthy workplace

• Mental health and small business owners

• Looking after yourself as a small business owner

1 All source data, information, webinars, further contacts and resources are contained in the MGATMA Website www. mgatma.com.au & www.mga.com.au

What do we mean by mental health? The term ‘mental health’ is frequently misunderstood. It is often used as a substitute for mental health conditions such as depression, anxiety conditions, schizophrenia and other. However, according to the World Health Organisation, mental health is “a state of wellbeing in which every individual realises his or her own potential, can cope with the normal stresses of life,

can work productively and fruitfully, and is able to make a contribution to her or his community”. What is mental health in the workplace? When we talk about mental health in the workplace, we are looking at how the business environment affects us – either positively or negatively – as well as the effect our mental health has on our ability to do our jobs. There are a number of things you can do to care for your mental health. This may include:

• Make time to exercise each day: for example, a simple daily lunchtime walk can help maintain a positive outlook.

• Practice mindfulness: mindfulness

means being aware of your reactions/feelings/thoughts as you have them. This helps you choose how to manage matters as they arise. Mindfulness is a great tool to help lower stress and anxiety levels.

• Adopt work/life boundaries: don’t

let work overtake your life. Set some boundaries to ensure you have time for both work and a social life. You might decide not to discuss work from 5 pm Friday night to

INDUSTRY NEWS

NATIONAL 8 am Monday morning, because weekends are for family, friends and other non-work commitments.

• Connect with others: find someone worthy of your stories – a confidant or mentor you can talk to about your business experiences. Make sure this person is supportive, a good listener and someone whose opinion you value. Mental health red flags It is important to know the mental health indicators that may require attention. These may include:

• Physical signs: for example, a

constant knot in your stomach, tense neck and shoulders, feeling nauseous, heart palpitations or chest pains.

• Changes in behaviour: for example,

being unable to sleep, crying regularly, feeling moody or often irritable, increase or loss of appetite.

• Unclear thinking: for example, not

being able to make decisions, not understanding directions, not being

• able to focus, being inattentive. • Feeling sad or anxious regularly: we all have bad days – they are a normal part of life. This needs attention if you begin to notice feelings like these regularly.

important to create a workplace that respects individual experiences. Ways to do that include:

• Disconnecting from others: this

may include not joining in social activities, choosing to spend time away from family and friends or stopping hobbies/sporting activities.

• Feeling overwhelmed: it is difficult

to find solutions to problems, and in some instances, it feels like they are insurmountable. Problem-solving becomes difficult.

Creating a mental health workspace for others Normalising mental health in the workplace helps to reduce stigma and creates a space where it’s safe to talk about and address mental health challenges. People often work closely together in small businesses, so it’

• Resources to see how you can

develop a plan to address this topic in a safe and interesting way in the workplace.

• Lead by example. Your approach

to your own mental health will help create a team approach to the topic.

• Encourage staff to take their breaks. A quick walk in the sunshine or a casual chat in the lunchroom may be of benefit.

• Provide access to mental health

resources: share information and tips about managing mental health, and make sure local support service details are readily available. If needed, get advice on how to refer someone to professional help.

• Embrace workplace campaigns:

DEFINITIONS Mental health

Mental health problem

Mental health is a positive concept related to the social and emotional wellbeing of individuals

A mental health problem interferes with a person’s cognitive, emotional or social abilities, but may not meet the criteria for a diagnosed mental illness.

Good mental health A state of wellbeing where an individual can feel positive about life, realise their own potential, manage everyday stresses, work productively and contribute to their community

Mental ill-health The term ‘mental ill-health’ is used when referring to a spectrum of problems that interfere with an individual’s cognitive, social and emotional abilities. This term encompasses both ‘mental health problems’ and ‘mental illnesses’.

mga.asn.au | SEPT 2020 | Edition 5

Mental illness A clinically diagnosed disorder/medical condition. May be an ongoing problem, a one-off experience, or intermittent occurrences of poor mental health in response to life events. Severity of mental illness will vary.

Recognise and Refer An action where indicators of mental health problem or illness are recognised, the response is in a way that is appropriate to the situation, and the

relationship and that referral is made to the appropriate resources so the person can access the services available to him/ her in conjunction with guidance from People and Culture

Wellbeing A mental and physical state characterised by comfort and happiness

TIMBER NEWS

NATIONAL A Mentally healthy workplace is as important to Australian employees as physically safe workplaces, COVID-19 has added both further implications and the need for all workplaces to recognise the importance of maintaining a mentally healthy workplace for their employees. In addressing this during the last few months – MGA TMA alongside other timber and hardware industry associations provided all members with a series of Mental Health Workplace webinars. Components of this series of webinars included -

Creating a mentally healthy workplace starts with you … what, why, how ?? With an estimated 1 in 6 people of working age suffering from mental illness, mental health is an increasingly important topic in the workplace but there is often a gap in understanding.

Taking action to implement mental health policy – who and how. Those businesses that care about the health and wellbeing of their staff attract and keep top talent and are better placed to weather tough times. The program not only identified the problems but helps find the solution through an understanding of Mental Health in the Workplace Policy and the steps that need to be taken to implement. An extension of this information is available to all members via both the MGA and MGA TMA websites, including the series of Webinars.

mga.asn.au | SEPT 2020 | Edition 5

MGATMA makes submission to Senate inquiry regarding timber industry supply chain » In recent year’s our members

have experienced great difficulty in procuring adequate supply of timber resources for their businesses.

» The world’s economies are all

in growth phase, and there is simply not enough wood fibre in the world to go around as we saw two years ago.

» Australia does not have enough plantations to sustain a full market, and if the demand continues to increase (and post-COVID) around the world, Australia will again simply miss out due to its tyranny of distance.

» When the US was in its growth

phase two years ago (nowhere near its peak), Europe dropped the Australian market and shipped everything they could to the US.

» The timber supply chain will continue to experience

» stress as Australian demand continues to increase.

» While imports will continue

to fill niche requirements, our members will require greater amounts of locally produced plantation timber to satisfy their customers’ needs and maintain their successful business models.

» Sound timber plantation

planning and immediate effective changes to current strategies can facilitate both short- and longer-term improvements to the Australian timber supply chain.

In making this submission (as of 17 August 2020) MGATMA draws the Senate Committee’s attention to the serious issues pertaining to the current and potential timber supply chain constraints which will influence the markets of our members now and in the future.

TIMBER NEWS

NATIONAL

Positive start for 2020 for MGATMA Membership and welcome to the Independent Hardware Group (IHG) – joint venture stores as new members of MGATMA

In a further endorsement of the progress of TMA as a distinct division of MGA and the support programs offered to members – we are excited and very pleased to announce the formal relationship of IHG and their company owned and joint venture timber and hardware outlets as now associate members of MGATMA. IHG is the largest independent hardware group in Australia, and a leader when it comes to servicing the Trade market. This alliance will provide a valuable future partnership within a competitive trade and retail environment and opportunity for MGATMA to develop a closer relationship with all independent timber and hardware members of Mitre 10; Home Timber and Hardware; True Value and ThriftyLink Hardware.

Serving independent timber and

Mitre 10 is the largest independent network of hardware operators with over 300 stores, located in metro and regional areas, across Australia. Mitre 10’s Trade customers include national residential builders through to the local handyman – with the right service and products to help tradies ‘get in, get out and get on with it’. Home Timber & Hardware also has a national footprint of approximately 180 stores with a strong Trade focus, highlighted by its ‘Go Where the Tradies Go’ brand essence.

These stores cater to a broad range of Trade and DIY customers and range from large format warehouses to convenience operations and Trade centres, as well as frame and truss sites in two States. IHG supports independent operators under the small format convenience banners Thrifty-Link Hardware and True Value Hardware, as well as a number of un-bannered independent operators. IHG is Australia’s largest home improvement wholesaler supplying more than 1,500 stores nationwide.

Legal and HR

Advocacy

hardware businesses by providing valuable back of house services...

National Support Centre Ann Sanfey M: 0411 886 716

1800 888 479 www.mgatma.com.au

Timber Advisory Service

Training

Member Benefits

INDUSTRY NEWS 34 INFOSHEET

Join National Safe Work Month and commit to keeping people safe and healthy at work Whatever your industry or workplace – every organisation can champion work health and safety (WHS) by participating in National Safe Work Month this October.

COVID-19 has changed our world and our workplaces.

Looking for National Safe Work Month activity ideas?

Every Australian workplace has been impacted by the pandemic. Good WHS practice and risk management are more important than ever.

Organise an online event such as a webinar, virtual morning tea or video presentation to discuss best practice WHS with your workers.

Broadcast or share a WHS related video within your workplace. Safe Work Australia’s website has some videos to get you started.

Show your organisation’s commitment to WHS by customising the National Safe Work Month social media tiles with your company logo.

Distribute the National Safe Work Month posters, email signature banners and desktop images throughout your workplace, even if people are working from home.

Share the National Safe Work Month animations on your work intranet or via staff email.

Download the National Safe Work Month e-newsletter template to share WHS news and resources within your organisation, such as the WHS through COVID-19 information sheets and checklist.

Check in with your WHS regulator to get involved with National Safe Work Month activities and online events happening in your region.

During National Safe Work Month, we’re inviting workplaces across Australia to take part and focus on health and safety at work, during COVID-19 and beyond. It’s an opportunity to build awareness of work health and safety, encourage discussion about safety at work and share best practice.

There are lots of ways to get involved 1. Download online and printable resources from the National Safe Work Month campaign kit at safeworkmonth.swa.gov.au. 2. Customise and share the resources with your workers or within your workplace. 3. Follow Safe Work Australia on social media and share our National Safe Work Month updates through your channels. 4. Use the hashtags #safeworkmonth and #safetytogether when promoting National Safe Work Month on social media. 5. Keep an eye on safeworkmonth.swa.gov.au for the latest news and regular updates.

#safeworkmonth #safetytogether

Together, we can create safer workplaces for everyone. Find out more at safeworkmonth.swa.gov.au or go to swa.gov.au/coronavirus. mga.asn.au | SEPT 2020 | Edition 5

INDUSTRY NEWS

QUEENSLAND

Minister for Industrial Relations proposes additional public holiday for AFL Grand Final MGA has written to Qld Minister for Industrial Relations Grace Grace in regard to a suggestion that was made that Queensland may consider implementing an additional public holiday on Friday 23rd October (AFL grand final eve) to coincide with the AFL Grand Final to be held in Brisbane on 24th of October. This story was featured in the Brisbane Courier Mail. This “rumour’ has created enormous angst from all our members around Queensland. There is absolutely no need for an additional public holiday to be granted on Friday 23rd October. There are already 11.4 Public Holidays given in Qld, all of which attract

unsustainable penalty rates for family and private Qld businesses, if they are to open for business. If a Public Holiday was to be determined then family and private businesses across Queensland will incur another significant cost debilitating wage increase on that day – double time and half / 250%. Just to open the doors of our members businesses, on that day, would cost Qld MGA’s members – independent supermarkets and grocers (FoodWorks, Friendly Grocers, IGA’s and SPAR branded stores), an additional $3 – $3.5m in wages.

during these Covid-19 pandemic times, let alone at any time during the year. We hope that Minister Grace considers immediately retracting any such suggestion to go ahead with a proposed additional Public Holiday on 23rd October 2020.

Already under enormous stress, family and private businesses cannot afford this additional Qld Public holiday cost impost

you can’t fake award winning quality AN DAIR ALI YP TR

DUCT COMP E RO

2020

AN DAIR ALI YP TR

AU S AN DAIR ALI YP TR

AU S

2020

N 2020 TIO TI

new

N 2020 TIO TI

AU S

for sales enquiries contact liaise marketing 1300 liaise (1300 542473)

N 2020 TIO TI

2020

L GO

DUCT COMP E RO

N 2020 TIO TI

2020

VE SIL

new

DUCT COMP E RO

AU S

DUCT COMP E RO

VE SIL

INDUSTRY NEWS

COVID shows why we need competition, community and pharmacies There are yet again moves afoot to move pharmacies into the big end of town, into Coles and Woolworths (the duopoly). This is a push that is supported by ideologically driven ‘laissez-faire’ economists. Peter Strong CEO Council of Small Business Organisations of Australia (COSBOA).

There are those in the right of economics that believe the Liberal Party should go back to its roots, back to what Bob Menzies, their founder, wanted – back to laissezfaire ‘let the market decide’ economics. They misrepresent former Prime Minister, Bob Menzies. In his very famous and worthy ‘Forgotten People’ radio address of 1942 he lauded the value of the self-employed and condemned socialism and communism. He also condemned laissez-faire economics. To quote ‘….. we must be not pallid and bloodless ghosts, but a community of people whose motto shall be, “To strive, to seek, to find, and not to yield.” Individual enterprise must drive us forward. That does not mean we are to return to the old and selfish notions of laissezfaire. The functions of the State will be much more than merely keeping the ring within which the competitors will fight.’ There you have it – Mr Keynes hold your head up high Sir Bob is on your side.

mga.asn.au | SEPT 2020 | Edition 5

The attempt to get pharmacy into the duopoly has been thwarted for the time being, but the attempt will be made again. If the duopoly gets pharmacy, then the nature of our communities would change forever – for the worse. Our communities will be less able to deal with pandemics. This not an issue about competition between big business and small; it is an issue about our society; about what our communities look like; about where we work; about our right to choice; and about support for the small retail and hospitality sector. We have also learnt a greater lesson – this is also about having a healthy community able to respond to a pandemic. Imagine if you can, a community in January 2020 where there are no local pharmacies? Communities where anyone needing medicine, a prescription or quality health advice will have to go to aisle 17 at Coles or Woolworths. Where you would walk past the chocolates, the soft drinks, the chips and the salty goods to get your blood pressure tablets or your flu shot or some essential medicine.

To get to the large supermarket, you would have to catch a bus or drive your car to the mall before you walk through the carpark and eventually down to aisle 17. You would be part of a large group of people going to the mall, in a health crisis with a highly contagious virus on the loose, to get their essential goods. Because if a community pharmacy disappears into the aisles of big supermarkets, then local shopping will be impacted hard. Currently, by the nature of traditional urban planning and community behaviour, we will find small interesting businesses clustered together in suburbs and towns. They cluster around businesses we need to visit for essential goods and services. This includes pharmacies, hairdressers, butchers, small supermarkets, health clinics, traditional medicines and the like. Nearby to these businesses will be other retailers such as gift shops, specialists shoe stores, clothing stores, book shops, newsagents and the like. There will also be cafes, restaurants, bakeries, clubs, quirky wine bars and coffee shops.

INDUSTRY NEWS

They cluster together to provide services to those who will visit the pharmacies and who go for a hairdo. These businesses add to the vibrancy of communities, and they make communities different from each other. People will travel to enjoy that difference. Letâ&#x20AC;&#x2122;s make sure the difference remains. Community pharmacies provide prescription medicine, other medicine, health products, advice, cosmetics, toiletries and more. They will not survive just on income from prescriptions, and they must provide high-quality services, welltrained employees and have a close connection to their community.

Coles and Woolworths do not solely thrive on customer service or attracting people with particular products; they do thrive on forcing competitors out of the market place or by jumping into partnership with big developers and being part of very large shopping malls that in the end become local retail monopolies. If they get access to prescription services, then pharmacies would disappear from the High Streets of urban communities and from the main street of regional centres throughout Australia and eventually from the shopping malls themselves. Prices may go down in the short term, but they would rise once market domination is achieved.

There is even more still to the story. If pharmacy does eventually move into the duopoly there will be a fall in employment. The duopoly would hardly increase employee numbers as they could just absorb the new tasks into the role of their checkout operators while the employees and the owners of newsagents, pharmacies and other shops and cafes would find themselves out of work. Finally, when it comes to health products and also to gambling such as lotto and scratchies, it has been shown that newsagents and pharmacists are better able to handle community obligations and customer needs. Big retail businesses have no great history of showing care for customers who need extra support or special service. Community pharmacists

PLANT-A-TREE Every 6 bottles purchased will go towards planting 1 tree.

Introducing De Bortoliâ&#x20AC;&#x2122;s newest brand 17 TREES! One of De Bortoliâ&#x20AC;&#x2122;s first sustainability projects in 2008 was to plant 17 TREES for each company vehicle to offset the carbon effects of our fleet. Today 17 TREES is a brand that has a purpose. 17 TREES is a solid collaboration with our suppliers, distributors, customers and consumers to plant trees to rebuild the Australian bushland. This ongoing journey in Sustainability is recognising our responsibility to the environment to ensure a lasting future for generations to come. 17 TREES is sustainably produced, packaged in eco-friendly lightweight bottles and recycled packaging materials. All of the wines within the range are vegan friendly. Every 6 bottles of 17 TREES purchased will go towards planting 1 tree in Australia. Consumers can track the impact of each bottle purchased by scanning a QR code on the back of each bottle for a live tracker of tree planting. For more details, you can check out: debortoli.com.au/17trees mga.asn.au | SEPT 2020 | Edition 5

Contact your De Bortoli Wines Area Manager for further information and exciting launch deals.

debortoli.com.au

/DeBortoliWines

INDUSTRY NEWS

and newsagents are people who live in their own communities and feel the responsibility of being a local employer and supplier. Their personal reputation depends upon what they offer and the service they provide. It is beyond imagination that Coles or Woolworths would have methadone facilities in their supermarkets as that may attract unwanted people fighting drug addiction who probably have no spare cash. The community provides what everyone needs, not just services to those with money and without difficult problems.

VICTORIA

VCGLR Launches Corporate Plan 2020-23

We must draw a line in the sand for the sake of our communities. We must protect our local supermarkets, timber and hardware outlets, our retail culture and our community from domination by a few. Governments must resist the opinions of ideologues, and they cannot drop their guard at any time, or the community will suffer. We must be prepared for a second wave of COVID or for a new and worse pandemic. Having communities without pharmacy is not a way to prepare, that will create hubs where people will congregate and spread infections. Keep pharmacy in the community, and we will keep communities diverse and much healthier and safer places. Thank you to the Pharmacy Guild for fighting the good fight for so long to keep communities safe, healthy, vibrant and diverse. Thank you to Bob Menzies for supporting community against shallow ideology.

Source - Peter Strong is the CEO of the Council of Small Business Organisations of Australia (COSBOA). MGA is a Director of COSBOA

mga.asn.au | SEPT 2020 | Edition 5

The plan outlines our top priorities for working collaboratively with industry to ensure Victorians and visitors enjoy safe, responsible gambling and liquor environments. We will achieve this by focusing on four main areas; responsive regulatory practice, enhancing the user experience, building and maintaining a sustainable organisation and becoming an influential regulator.

VCGLR Chief Executive Officer Catherine Myers said: “As a result of the recent bushfires and coronavirus (COVID-19) pandemic, we have adopted an increasingly agile approach to the way we regulate in order to meet community expectations and support industry on its recovery journey.” “We want to continue to be a regulator that is responsive to industry and respond appropriately to emerging business models and products”.

As further detailed in the plan, we will achieve our areas of focus by building high levels of confidence within the gambling and liquor industry, influence compliance levels across the state, deliver high-quality services and operate with long term operational sustainability. We want to continue to be a regulator that is responsive to industry and innovation and can adjust our regulatory practice to respond to emerging business models and products.

Visit www.vcglr.vic.gov.au to download the plan

CORPORATE PARTNER ADVERTISING

NATIONAL

Welcome to our new Corporate Partner Supermarket and grocery retailers are in a great position to provide healthier and more affordable graband-go meals that help customers with busy lifestyles put a good meal on the table after a long day at work or to grab a quick breakfast or lunch on-the-go. At Meris, we are all about helping independent retailers realise the opportunities in this growing market, via our clever food-to-go equipment solutions. Our innovative range of food equipment is designed to produce and hold/display high-quality hot food without the need for expensive installation or skilled operation. This brings hot food-to-go within reach of businesses who hadn’t considered it viable, helping independent retailers tap into the growing market for convenient hot meals. We are the exclusive distributor of UK company Nuttall’s innovative open hot food holding cabinet, the Flexeserve Zone®. This piece of equipment provides a range of unmatched features:

• Holds food hot and fresh for longer, reducing food wastage

Highly energy efficient Another key equipment offering is the Perfect Fry, an automated benchtop fryer that enables independent retailers to offer a range of hot fried food products, such as hot chips, which are a great upsell to hot chickens and deliver great profit margins. We also assist with the design and placement of equipment installation, menu development, relationships with appropriate food and packaging suppliers, merchandising, staff training, repairs, and servicing, and ongoing support around measurement and improvement.

Meris is a family-owned business that has grown on the back of our strong customer relationships. We provide great customer service, whether you are a single or multi-store operator, city-based, or in a remote regional location. For more information, please contact Meris on: Phone: 1800 265 771 Email: info@meris.com.au

BUY SPECIALLY MARKED BOTTLES OF BROWN BROTHERS PROSECCO FOR YOUR CHANCE TO WIN

• Being an open unit, it enables selfserve

• Each shelf can be set at a different

temperature, optimised to the food being held

The placement of the unit is very flexible - plug and play. For example, Drakes store in Wayville has integrated a Flexeserve unit into the end of a product aisle, bringing hot chickens right to the front of their store.

AU residents 18+ only. Purchase period: 12.01am (AEST) 1/10/20 - 11.59pm (AEDT) 31/12/20. Scratch panel on necktag to get unique code, visit www.proseccoletsgo.com.au by 11.59pm (AEDT) 7/1/21 to see if you win an instant prize. Max 3 entries per person per day. Max 5 instant prizes per person (except in SA). Keep original itemised receipt/s & unique code/s / neck tag/s. 28,900 instant prizes: 2,500x$100, 7,400x$50 & 19,000x$20 gift card for outlet of purchase. Winner/s told in writing. Entrants will get future marketing from Promoter. See website for full conditions inc. privacy statement. Promoter: Brown Brothers Milawa Vineyard Pty Ltd (ABN 56 005 349 235). ACT TP 20/00770, SA T20/671, NSW TP/00036.

CORPORATE PARTNER ADVERTISING

NATIONAL

De Bortoli debuts sustainably produced and vegan-friendly wine range, 17 TREES.

ANNOUCEMENT: Grounded in the belief that sustainability is a ‘must have’, not a ‘nice to have’, Australian family wine maker, De Bortoli Wines has this month launched a range of three sustainably produced wines under the new label, 17 TREES. With a rich history in eco-innovative wine production, De

Grounded in the belief that sustainability is ahas ‘must have’, notsustainably a ‘nice toproduced have’, Australian Bortoli created another range, 17 TREES. Vegan friendly and accompanied by a collaborative family wine maker, De Bortoli Wines has this month launched a range of three sustainably commitment to plant one tree for every six bottles sold, the produced wines under the new label, 17 17 TREES. TREES range offers consumers an opportunity to enjoy drops whilst supporting essential tree regeneration projects.

Building upon De Bortoli’s first sustainability 2008 of In conjunctionproject with theinlaunch As a result of the 2019/2020 With a rich history in eco-innovative –a commitment plant 17 trees eachfrom company vehicle 17 for TREES, 8th September Australian bushfires, moreto than wine production, DeBortoli has offset the carbon effects of itsDe fleet – the TREES17range Bortoli will17 release stories 11 millionto hectares of land across created another sustainably which includes a Shiraz, Pinot Grigio and Chardonnay (Export detailing their extensive sustainability Australia has burned. The launch produced range, 17TREES. Vegan only), exemplify the company’s ongoing efforts to innovate initiatives and journey to producing of 17 TREES a timely friendly and accompanied by andrepresents excel in the area of sustainable viniculture. environmentally friendly and delicious collaboration amongst De Bortoli, the a collaborativecommitment Asplant a result the for 2019/2020 than distributors, 11 million hectares wines. of landConsumers across Australia will be able to learn company’smore suppliers, to oneoftree every sixAustralian bushfires, has burned. launch of range 17 TREES represents a timely Bortoli, more about the the company’s finer details of wine and customers to collaboration support effortsamongst De bottles sold, The the17 TREES suppliers, distributors, and customers totosupport to and replant lost trees andproduction rebuild theatAustralian De Bortoli and how the replant efforts lost trees rebuild offers consumers an opportunity bushland. De Bortoli has partnered withthe not-for-profit organisation Trillion Trees to plant nativehas trees for for a a cleaner, wine company opted Australian bushland. De Bortoli to enjoydrops whilst supporting sustainable future, in the hope of contributing to rebuild the Australian bushland lost during the 2019-2020 greener future. has partnered with not-for-profit essential tree regeneration bushfire season. With every 6 bottles of 17 TREES sold will go towards planting 1 tree in Australia, consumers organisation Trillion Trees to plant projects. can feel comfortable purchasing a bottle of wine from an Australian family-owned wine company who share a “Sustainability is at the core of treesAustralia. for a sustainable future, collective commitment to work towards native a greener the De Bortoli Wines’ drive for in the hope of contributing to rebuild Building upon De Bortoli’s first innovation, and we’re widely the Australian bushland lost sustainability project in 2008 – aof 17 TREES, In conjunction with the launch from 8th September Deduring Bortoli will release 17 stories detailing their extensive sustainability initiatives journey to producing environmentallyrecognised friendly and delicious wines.for our and commended the 2019-2020 bushfire season. commitment to plant 17 trees for each and Consumers will be able to more about the finer detailsofof production endeavours at De Bortolitoand how the become a Zero Waste With every 6 bottles 17wine TREES company vehicle to offset thelearn carbon wine company opted for a cleaner, greener future. Wine Company. Through initiatives sold will go towards planting 1 tree effects of its fleethas – the 17 TREES including wise water management, in Australia, consumers can feel range which includes a Shiraz, Pinot “Sustainability is at the core of the De Bortoli Wines’ drive for innovation, and we’re widely recognised energy efficiency and improved comfortable purchasing a bottle of Grigio and Chardonnay (Export only), and commended for our endeavours to become a Zero Waste Wine Company. Through initiatives including waste wine from an Australian family-owned exemplify the company’s ongoing wise water management, energy efficiency and improved waste management over the management past 15 years over we’rethe past 15 years we’re demonstrating wine company who share a collective efforts to innovate and excel in the demonstrating our commitment to a future where great wine and a healthy environment can be enjoyed by our commitment to a future where great commitment toof work a area of sustainable viniculture. everyone,” said Darren De Bortoli, Managing Director De towards Bortoli Wines. wine and a healthy environment greener Australia.

mga.asn.au | SEPT 2020 | Edition 5

CORPORATE PARTNER ADVERTISING

NATIONAL

De B prod wine

ANNOU sustaina Australi this mon produce

With a ric Bortoli ha TREES. Ve commitm 17 TREES drops whi

can be enjoyed by everyone,” said Darren De Bortoli, Managing Director of De Bortoli Wines. De Bortoli is in the early process of converting a number of vineyards to organic with the increased use of biological farming practices to grow the best grapes efficiently, safely and sustainably. The 17 TREES lightweight wine bottles are crafted from recycled glass bottles, feature labels printed on recycled paper that is created from natural fibre-based pulp derived from sugar cane waste and packed in recycled packaging materials. Along with the eco-friendly practices, 17 TREES range of wines is vegan friendly and delicious.

De Bortoli encourages all Australians Building u to do good and drink well, with every – a comm purchase of 17 TREES an opportunity to offset t to contribute to the collective efforts of which inc a network of likeminded winemakers, only), exe and excel suppliers, distributors and retailers to guarantee the health and vitality of As a result of the 2019/2020 Australian bushfires, more th Australia’s bushland for generations tohas burned. The launch of 17 TREES represents a timely c come. suppliers, distributors, and customers to support efforts to

bushland. De Bortoli has partnered with not-for-profit org sustainable future, in the hope of contributing to rebuild t bushfire season. With every 6 bottles of 17 TREES sold wi can feel comfortable purchasing a bottle of wine from an collective commitment to work towards a greener Australi

THE EXCITING RELEASE OF 17 TREES WILL FEATURE 3 NEW VINTAGE WINES; In conjunction with the launch of 17 TREES, from 8th Sept 17 TREES SHIRAZ, their extensive sustainability initiatives and journey to pro 17 TREES PINOT GRIGIO AND Consumers will be able to learn more about the finer deta wine company has opted for a cleaner, greener future. 17 TREES CHARDONNAY “Sustainability is at the core of the De Bortoli Wines’ drive (EXPORT ONLY).

The wine company’s sustainability credentials include being awarded the Lifetime Achievement award finalist for the 2019 Green Globe Awards following in 2014 Winner of Green Globes Excellence in Sustainability, 2015

17 TREES Shiraz – Deep and bright crimson red appearance.An abundance of plum, dark cherry and chocolate. The palate is rich with ripe dark fruits and mocha oak. Full and generous with refined tannins and alengthy finish.

Australian Business Awards Sustainability Winner, and official recognition as the first NSW business to achieve Sustainability Advantage Platinum status in 2016. De Bortoli Wines also became the first Australian winery to install a large-scale solar energy system. In addition, the installation of natural gas air conditioning with heat recovery in 2018 was and is still one of the few installations of its kind in Australia.

17 TREES Pinot Grigio – Light straw in colour, lifted aromas of jasmine and citrus. Lively palate, soft acidity, fresh, finishing with tropical flavours. 17 TREES Chardonnay – Light tomedium straw in colour. Complex white peach, grilled nuts and citrus aromas. Textural, creamy palate with a fine acid finish. (Available for export only).

and commended for our endeavours to become a Zero W wise water management, energy efficiency and improved demonstrating our commitment to a future where great w everyone,” said Darren De Bortoli, Managing Director of D

About De Bortoli De Bortoli Wines is a family wine company established in 1928, and today is under the custodianship of the third generation, Darren, Leanne, Kevin and Victor De Bortoli. Theirs is a story of hardworking and innovative family who considered good wine, good food and good friends to be part of everyday life. De Bortoli’s philosophy is that great wine begins in the vineyard and should reflect the region where the grapes that made it are grown. For further information: debortoli.com.au.

LIQUOR NEWS

NATIONAL

Adapting quickly has been crucial for ensuring we are able to manage through these difficult times By Chris Baddock, CEO ALM

Firstly, I would like to thank MGA for asking me to write a few words for the Independent Retailer Magazine addressing, how we the industry and the independents are coping through these challenging times. This gives me an opportunity to thank the team at MGA for all of the great work they have done during COVID-19 to manage industry issues with regulators and to inform members of the fluid situation we all face into today. Since I joined Metcash as the CEO of ALM, I knew that Metcash’s purpose of Championing Successful Independents was one which resonated with my own values. Understandably, I had a sense of nervous anticipation to live up to this purpose, as in my travels I meet with such a diverse group of retailers with many years of experience in servicing their local communities, and with one thing in common resilience. Well, little did I know just how much resilience this group has, from drought, to fires and in some cases flood and now COVID-19. We are far from exiting this ‘thing’ today. Situationally, many have had issues thrown at them, with no time to think nor the ability to trade. The COVID-19 situation has changed businesses overnight as well as consumer habits. Many of our OnPremise customers have had to close their businesses with no notice, and adapt their operations without any opportunity to plan.

mga.asn.au | SEPT 2020 | Edition 5

Chris Baddock, CEO ALM. Photo courtesy @The Shout

Those with attached bottle shops have needed to focus on takeaway, and really understand what they have to offer from a retail perspective. Many publicans now view their bottle shops differently, and have seen new customers and learned new ways to build their businesses. This is so true of standalone On-Premise venues who have had to pivot to build online platforms for food and drinks delivery.

We have also seen many inner-city Off-Premise venues struggle as the foot traffic has been moved to local communities, with many of these retailers needing to adapt to a digital e-commerce world. As we sit now, still trying to control the COVID-19 pandemic, there is no way to predict what the future will bring. I know at ALM, adapting quickly has been crucial for ensuring we are

LIQUOR NEWS

NATIONAL

able to manage through these difficult times. One example was in NZ, where we truly thought bottle shops would remain open. This, however, was not the case, and overnight our NZ business shut its doors which meant we had over 100 employees needing to be looked after. We understood just how difficult it was for On-Premise owners in Australia to do the same, and I am grateful for the backing that Metcash gave ALM to help support these impacted On-Premise businesses I feel the industry as a whole should be proud of the way that it has responded. ALM and its competitors have found ways to help those who have been adversely affected by the government restrictions. At ALM, we have helped through taking stock back, building payment plans

for those who had cash flow issues, as well as responding to changes in the supply chain which occurred overnight. We have certainly had to adapt to the new circumstances which we have seen continually change from state to state. One, thing is certain, we will remain resilient and strong as an industry as we move through the next stages of COVID-19. I am also proud of the way ALM has managed the volatile situation. Yes, we have made mistakes, but we realised these quickly and were able to change course. Importantly, we have managed to keep our supply chain humming, working closely with our food colleagues to ensure we got product out the door, for all. We have managed stock levels to

mitchelton.com.au

ensure this was possible. Even today we are seeing unprecedented retail volumes, including brands which had been in long term decline. This is placing pressure on suppliers, and I can assure you that we continue to work closely with them to build the right stock levels or provide alternatives for the upcoming festive season. As we have never faced the challenges of COVID-19 before, including the significant uncertainty it creates, forecasting demand is a real challenge. One thing I will commit to is ensuring we continue to live our purpose of Championing Successful Independents. Keep safe, and I wish you all the best!

| 470 Mitchellstown Road, Nagambie, Victoria | (03) 5736 2222

LIQUOR NEWS

NATIONAL

Buy Australian Made It has never been more important, as we finally get to see the light at the end of the COVID-19 tunnel, that "Australian Made" means "Australians Saved." David Hounsome, National Sales & Marketing Manager The incredible resilience of the independent grocery and liquor retailer will never cease to amaze me. As a supplier dedicated to their business, I have been heartened by the smiles and friendly service provided to me during what has been a difficult and terrible catastrophe worldwide. The independent retailers of Australia have stood up when it was required in support of their local communities, and I am extremely grateful that we have a robust and competitive sector upon which to rebuild a future. This same sentiment can be extended to all Australian companies who have had to suffer through these terrible times. The need to rebuild is obvious, but the how isn't so easily explained. By shopping at your local supermarket and liquor store is a start. This will ensure profits are held in Australia with jobs saved and new ones created. Buy "Australian Made". It has never been more important, as we finally get to see the light at the end of the COVID-19 tunnel, that "Australian Made" means "Australians Saved."

mga.asn.au | SEPT 2020 | Edition 5

We at Edgemill Group have been in a David and Goliath fight for many years as a fully owned and operated Australian company. Our future has always been dependent on the independent retailer's success, and now is the time for all Australians to step up and make choices to secure the future of all the generations of Australians who follow. Arktika Vodka, BeGin Gin (both Blue and Pink), Zeus Ouzo and Bond 7 Australian blended Whiskey are all award-winning spirits made right here in Australia. While we do import base spirits such as Old No15 Kentucky Bourbon it still has our Australian fingerprints all over it, as it is both blended and bottled here along with our hand-crafted award-winning Black Bart Spiced Rum. They all compete both in quality and price and are all available in all good independent liquor stores. As consumers, we each have a choice when making a purchase. I encourage you to continue to shop at your local independent supermarket and bottle shop and seek out Australian made/ owned products and don't let price become your only deciding factor.

I realise Edgemill has a vested interest, but we are at the coal face of the commercial vagaries of these times. We see and feel the impact more than most, and as such, are certain your decisions can and will allow Australia to return to prosperity faster and stronger than before. Edgemill Group wishes to thank all those essential services who have worked tirelessly to keep us safe and to all the independent retailers who have put themselves in harm's way to service our needs all done with a smile and good humour.

CORPORATE PARTNER ADVERTISING

NATIONAL

White Claw® breaks onto Australian shores White Claw® is the number one hard seltzer in the US with 62.3% market share, establishing cult status in a category that has been growing at a triple-digit annual rate since 2016 .

By the end of 2019, the value of the hard seltzer category in the US accounted for 9% of the vodka and whisky market combined, and by 2024 it is anticipated this will double to over 20%. IWSR forecasts that US hard seltzer volume consumption will likely surpass US volumes of both vodka and whisky combined by 2022. White Claw® will add almost $2Bn in growth to the category this year in the US; that’s the value of the entire Dark RTD market in Australia and 4x the size of Light RTD. White Claw® Hard Seltzer is crafted with quality ingredients, made from a blend of seltzer water, triple distilled gluten free spirit base, and a hint of fruit flavour. With only 95 calories per can, White Claw® is gluten free, has an ABV of 4.5% and contains no artificial sweeteners. Available in three flavours – Ruby Grapefruit, Mango and Natural Lime, White Claw delivers a surge of pure refreshment, like nothing you’ve ever tasted before. White Claw will be available in a four-pack of 330ml cans at an RRP of $23.99. Discover the refreshing taste of White Claw® Hard Seltzer today.

White Claw has 62.3% market share in the US (IRI December 2019)

2Beverage Daily 2https://www.theiwsr.com/hard-seltzers-a-beverage-alcohol-category-or-lifestyle-movement/

CORPORATE PARTNER ADVERTISING

NATIONAL

A Margaret River gem celebrates its 30th birthday Established in 1981, Devil’s Lair has built a reputation for producing some of Australia’s finest examples of the varieties Margaret River does best - Chardonnay and Cabernet Sauvignon.

A special milestone of 30 years calls for pause, reflection, recognition and appreciation. A wine 50,000 years in the making, it is a combination of geology, geography and climate that allows Devil’s Lair to create wines with great clarity, delicate fruit flavours and elegant structure. Devil’s Lair is named after the one of Australia’s most significant archaeological sites, The Devil’s Lair Cave. Located a short distance from the Devil’s Lair winery, the cave contains evidence of some of the earliest records of human life. The ancient soils in which the Devil’s Lair vines flourish today were forming thousands of years ago – centuries before Margaret River was named and well before anyone dreamt of growing wine in the region. For the past 30 years, Devil’s Lair’s focus has been on the varieties that fare best in Margaret River – Chardonnay and Cabernet Sauvignon. “Margaret River is pristine and beautiful and the wines that we make here reflect that environment. They’re pure and fresh and very invigorating, and they’re found nowhere else in the world,” said Senior Winemaker, Ben Miller.

mga.asn.au | SEPT 2020 | Edition 5

Today, Ben, who is the fourth Senior Winemaker for the winery, is actively involved in continuing the high standards set by his predecessors and is responsible for maintaining the beautiful and classic style of the Devil’s Lair portfolio and is incredibly passionate about continuing these winemaking traditions.

The Devil’s Lair stable currently includes the Margaret River, Dance with the Devil, The Hidden Cave, Honeybomb and the highly regarded 9th Chamber ranges of wines. However, Ben and the team are constantly looking to evolve their award-winning wines, so watch this space!

“For 30 years, Devil’s Lair has celebrated the distinct expression and elegance of Margaret River, making flagship red and white wines of great style and taste. I feel honoured to be able to continue this legacy that began three decades ago, and I want to ensure we continue to produce wines that are as superb and unique for years to come,” said Ben.

Devil’s Lair wines are available from leading wine retailers nationally. For more information visit: www.devils-lair. com; / @devilslairwines

CORPORATE PARTNER ADVERTISING

NATIONAL

Queensland’s largest prawn facility set for further growth to satisfy Aussie consumers Tropic Co is leading the Australian tiger prawn industry with stateof-the-art technologies employed across the largest prawn farming footprint in Australia, while providing Australian consumers with the best choice.

supermarket shelves across Australia and around the world.”

Since Tassal Group’s acquisition in 2018 of three tiger prawn farms in north Queensland and northern New South Wales, the company has brought its more than 30 years of knowhow in Atlantic salmon farming to the prawn industry.

Tassal Group is passionate about farming responsibly grown Australian prawns, and Tropic Co’s Ben Daley said the company was excited to see even more Australians choosing to buy locally grown seafood.

 Queensland Premier, Anastacia Palaszczuk, recently visited the Gregory River, Proserpine site to announce the next stage of the farm with future development that would see growth of more than 1000 local jobs. The Premier said, “it’s wonderful news for the local region, regional jobs and making sure we have local products.”

“Australians truly love local products, especially our Australian grown tiger prawns, and they’re keen to get more. We want to see our products on

By 2026 Tassal Group is aiming to harvest 10,000 tonnes of prawns per years, doubling the existing prawn aquaculture industry in Queensland.

The company employs world-leading farming technologies at unique and distinct locations where they are able to grow the best tiger prawns in a biosecure location. This means Tropic Co prawns are superior in quality and health.

Tropic Co tiger prawns are one of a kind; unique in crisp texture, sweet in flavour and vibrant in colour with distinctive coral stripes.

LIQUOR NEWS

NATIONAL VICTORIA

Retail insights: Tony Bongiovanni, Cellarbrations Gisborne By Alana House www.drinkstrade.com.au

Tony Bongiovanni, owner of Cellarbrations in Gisborne, Victoria, shares his views on the rapidly evolving liquor retail landscape during the challenges of 2020.

How long have you been in the liquor business? TB: My love of the industry started in 1975, where my first job was in a hotel as a barman. I progressed quickly to barman/bottleshop manager and bought my first bottleshop in 1978. I’ve gone on to own bottleshops all over Victoria. Currently, I own Cellarbrations in Gisborne, and I’m a member of the MGA Liquor Committee, plus I have a family-run function venue in Gisborne, and I’m half owner of a point-of-sale software company that provides software to a large percentage of independent liquor stores in Australia. What do you love about the drinks trade? TB: I love the people within the industry, the networking, working and mga.asn.au | SEPT 2020 | Edition 5

talking with the public, social events, conferences and taking home a good bottle of shiraz! Would you describe 2020 as the most unprecedented year you’ve experienced? TB: Most definitely. Who could have forecast the onslaught onto retail liquor stores from March till now? Have buying habits changed over the course of the pandemic? Were people more budget-conscious in the beginning, but are now looking for little luxuries? TB: Absolutely correct. The strong sales have been widespread overall price points. Premium categories are currently appearing to take the baton, especially in the categories of spirits, premix and craft beers, but let’s not forget the wine category with $100+ premium reds very active.

What types of craft beer are the most popular right now? TB: Hard question to answer. Craft beer has been in growth for some time now, but most definitely we’ve seen a shift from mainstream beer to premium craft beers, with consumers looking for quality over quantity and price not being such an issue. There are many brands leading this charge with outstanding “seasonal” releases, from the likes of, Daintons, Black Hops, Deeds, Bad Shepherd and Pirate Life. But our best volume sellers are Stone & Wood and Colonial. What other types of alcohol are going well? TB: I have never experienced anything like this before, where so many categories and SKU’s are selling well! We’re selling everything and anything! The non-alcoholic category is one

LIQUOR NEWS

NATIONAL VICTORIA

that jumps out, followed by all the ingredients for making cocktails at home, for example Grenadine, sugar syrup, cocktail shakers etc. Are you surprised by the boom in sparkling wine and champagne? TB: Yes, I am. I believe with the introduction of “homeschooling” more parents have found this category very useful. While I have tried to understand consumers changing habits over the years, I can’t pinpoint

any other reason why this category as had such a spike except to also say, the romance and the intimacy of this category is perfectly timed with the pandemic! How are you coping with the current restrictions in your area? What is the mood like? TB: I am fortunate that my Cellarbrations store is nestled in the Macedon Ranges, which hasn’t been served the full impact of restrictions. We are also enjoying very low to zero

active case numbers. Generally, the mood of most people is quite good even though they are becoming politically frustrated and very forthcoming with their anger of the rules and regulations enforced upon them. We have implemented all COVID safe practices including automated hand sanitiser, a full-length counter sneeze guard, social distancing signage, mask-wearing signage and distancing markings on the floor.

NEW SOUTH WALES

NSW Annual liquor licence fees due If you are a licensee or business owner of four or more packaged liquor outlets, you still need to pay an annual liquor licence fee in 2020. This year, the payment due date has been extended until 31 August 2020. Annual liquor licence fees have been waived for all other liquor licensees.

Key Dates: 11 September • Reminder fee notice mailed to licensees 28 September • Last day to pay fee before licence suspended and late fee applied 29 September • Licence suspended if outstanding fees exist

• A late payment fee is applied • Applications open for late payment fee waiver

27 October • Last day to pay outstanding fees and late payment fee before licence is cancelled

• Last day to apply for a fee reassessment

• Last day to apply for a late fee waiver

28 October • Licence cancelled if outstanding fees exist - including late payment fee

• Applications open for licence reinstatement

23 December • Last day to submit a licence reinstatement application before licence is permanently cancelled. 24 December • Licence permanently cancelled if outstanding fees exist

• Licence cannot be reinstated – a new application is required if the licence holder wishes to re-enter the industry

You can pay your fee online, call Service NSW on 13 77 88 or visit your nearest Service NSW Centre in person. If you have any further queries or need any assistance call the MGA Liquor National Support office on Free Call 1800 888 479 or email admin@mga. asn.au

CORPORATE PARTNER ADVERTISING

NATIONAL

DISCOVER OUR QUALITY RANGE OF NUTS, DRIED FRUITS, LEGUMES, SNACKS AND MORE

mga.asn.au | SEPT 2020 | Edition 5

CORPORATE PARTNER ADVERTISING

NATIONAL

Saving your business up to 40%* on debit transaction costs. When it comes to local business, even the smallest things can help. Like lowering your debit transaction costs by up to 40%. Find out more about least cost routing today.

Least cost routing Learn more at eftposaustralia.com.au/lcr *40% saving based on numbers provided in the RBA Bulletin March 2020. Subject to your Acquirer terms and their passing through eftposâ&#x20AC;&#x2122; package wholesale pricing.

INDUSTRY NEWS

â&#x2013;¶ Photos from IGA Mt Evelyn Victoria

www.golocalfirst.com.au

mga.asn.au | SEPT 2020 | Edition 5