October IR

ISSUE 7 | OCTOBER 2018

YOUR INDUSTRY NEWS PROVIDED BY MGA INDEPENDENT RETAILERS

MGA UNITING FAMILY ENTERPRISES ONE VOICE, ONE VISION National Support Office

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OUR MISSION The mission of MGA Independent Retailers is to deliver the best possible industry specific business support services to independent grocery, liquor, hardware and associate store members.

MGA NATIONAL

CONTENTS 5 CEO welcome

SUPPORT OFFICE

INDUSTRY NEWS

Suite 5, 1 Milton Parade, Malvern, Victoria, 3144 P: 03 9824 4111 • F: 03 9824 4022 admin@mga.asn.au www.mga.asn.au Freecall: 1800 888 479

7 VSBC launches guidelines to support small business owners

RETAILER DIRECTORS

10 Kaufland mega stores undermine local councils and communities

Rodney Allen (President): Victoria Graeme Gough: New South Wales Michael Daly: Victoria Gino Divitini: Western Australia Grant Hinchcliffe: Tasmania Carmel Goldsmith: New South Wales Chris dos Santos: South Australia Debbie Smith (Vice President): Queensland

MGA CHIEF EXECUTIVE OFFICER Jos de Bruin 03 9824 4111 E: jos.debruin@mga.asn.au

CORPORATE PARTNERSHIP AND MEDIA SALES Mark Paladino 0417 264 331 E: mark.paladino@mga.asn.au

EDITORIAL AND PRODUCTION

E: courtenay.hirst@mga.asn.au

FOLLOW US ONLINE: www.facebook.com/ MGAIndependentRetailers www.linkedin.com/company/ mga-independent-retailers www.twitter.com/ MasterGrocers

disrupted during infrastructure projects

7 SME tax cuts will increase employment and business investment 9 MGA welcomes the Prime Minister’s proposal to bring forward company tax cuts for small business

11 eftpos is the first card payments platform to adopt Australian Made logo 11 Increasing NSW payroll tax thresholds investment 12 COSBOA Summit 2018 14 The 2018 annual GALA Industry Ball 15 Making time for your mental health

LEGAL AND HR 17 17 19 19

The new role of the casual employee MGA welcomes Meena Iskandar to the team Retail leasing in Australia Penalty rates for casual employees

LIQUOR NEWS 21 Delivery of packaged liquor: Know the rules 22 Liquid HQ – liquor retailing with a vision 23 Edgemill Group’s simple philosophy 24 Review of liquor license conditions in Alice Springs 25 Governments position on grocery store liquor licences 25 NT Government is to ban shopperdocket alcohol promotions 26 QLD’s container refund scheme schedule to commence 1 November 2018 26 De Bortoli Wines host MGA liquor committee meeting 27 It’s gold for PREECE at Wine Shows 27 Australian Liquor Marketers (ALM) appoint new CEO

TRAINING 28 Food safety

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MGA CORPORATE PARTNERS DIAMOND

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CEO REPORT

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CEO WELCOME First and foremost we would like to thank Prime Minister Scott Morrison for proposing to bring forward company tax cuts for businesses with a $50m turnover or less down to 25% by 2021. This will provide a huge and much needed relief for small businesses and encourage them to further invest in their businesses to meet the many serious competitive challenges that are mounting up everyday. We also applaud the Opposition Leader Bill Shorten who has also committed to supporting this very important initiative.

On many occasions, we at MGA feel like it’s a war out there in the land of doing business. MGA’s Board of Directors and the hard working team at MGA have been fully engaged in what seems like “fending off a tsunami” of federal, state and local government initiatives to increase taxes (or not reduce them), introduce more red tape and cost burdens in the form of more regulations and increasing the cost to employ people.

Since 1 July we have experienced the introduction of Country of Origin Labelling causing members to spend many dollars on new scales and new labelling systems, Chain of Responsibility legislation, a national wage increase of 3.4% and more recently a 25% increase in casual staff penalties for Saturday and late weeknight work. The 25% increase alone for casuals on Saturday’s will increase our industry sector wages bill by more than $75m. It seems that the people making these decisions to increase the costs of doing business for family enterprises and private business have absolutely no idea how a small business operates.

MGA members are family enterprises and private businesses (not corporations backed by shareholders), who wake up everyday to be the best retailers and employers they can be, providing their customers with excellent personalised customer service whilst satisfying all of their fresh food and grocery needs. MGA members, who are the hubs of their local communities also play a highly valued support role by assisting local schools, sporting clubs, kindergartens and hospitals, etc. with donations and in kind assistance.

Should our members businesses be put at continuous risk of not

being sustainable because of the ever increasing costs to do business then many members may be forced to close their doors.

Despite MGA’s and others recent best efforts and huge monetary investment (members, thank you for your funding contribution) in opposing a SDA application to increase penalty rates for casuals on Saturdays and week nights, the Fair Work Commission (FWC) announced its decision to increase penalty rates for casual employees on a Saturday and week day late nights by 25%. This has been a blow to MGA members and will result in a reduction in the number of hours available to casual employees and will affect the level of employment the independent supermarket sector provides communities. The FWC also recently announced “casual conversion” which means an employee has the right to ask an employer to be permanently employed after 12 months of service as a casual. MGA’s research has determined that the Australian Award system is the most complex and inflexible in the World. This surely must be a message to say that there is a disincentive for small business to employ people.

MGA’s Board of Directors will be meeting with ministers and politicians in Canberra in October and will make sure all members concerns and issues are raised and discussed toward driving for a satisfactory outcome and “making life easier” for our members. MGA is also working extremely hard at state and territory levels at present, trying very hard to ensure members businesses are being protected from any risk of additional cost or red tape burdens, e.g. unfair planning matters, container deposit schemes, tobacco regulations, packaged liquor for QLD, trading hours liberalization and so the list goes on.

In the meantime, we know our members are resilient and will never give up. They will continue to serve their communities and they will hold their position as “the hub” of the communities they trade in.

Until next time – good selling.

Jos de Bruin CEO MGA Independent Retailers

www.mga.asn.au

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7

INDUSTRY NEWS VICTORIA

NATIONAL

VSBC launches guidelines to support small business owners disrupted during infrastructure projects The Victorian Small Business Commission (VSBC) has launched the Victorian Small Business Engagement Guidelines – a tool for working with small businesses during disruptive infrastructure projects.

The guidelines were created in response to the high level of construction works that are happening in Victoria. The VSBC has had numerous complaints from small businesses about disruptive works.

Businesses can experience temporary or ongoing disruption, including lack of access for customers and suppliers during construction.

The guidelines provide a tool for constructive engagement between small businesses and organisations undertaking nearby disruptive infrastructure projects.

The Victorian Small Business Commissioner, Judy O’Connell, said she wants to see constructive engagement with small businesses become a priority for project managers.

“We recognise the benefits that infrastructure projects can bring to the community, but it is important that project

VICTORIAN SMALL BUSINESS ENT ENGAGEMES GUIDELIN WORKING

INESSES DUR

LL BUS WITH SMA

TRUCTURE IVE INFRAS ING DISRUPT

PROJECTS

managers work together with small businesses and think creatively to tailor suitable solutions,” said Ms O’Connell.

“The guidelines are structured so organisations map out their projects in a way that considers the needs of small businesses and seek to uncover low-cost practical solutions to mitigate the impact of infrastructure works.

“Based on stakeholder feedback at the development phase, the guidelines also include a communications strategy which encourages clear and transparent communication with traders about any disruption.”

In the lead up to the launch, the VSBC met with several local councils and other key stakeholders. The response to the guidelines has been positive with stakeholders including VicRoads, Moreland City Council and Greater Shepparton City Council already confirming their support.

“I am excited by the enthusiasm of our stakeholders to work with small businesses and their understanding that there is a strong economic case for doing so. Small businesses play a vital role the Victorian economy and we can all play a part in supporting them,” said Ms O’Connell.

Quote attributable to the Honourable Philip Dalidakis MP, Minister for Small Business: “Having clear guidelines for project managers to work together with small businesses will help both parties get on with the job of contributing to the economy, building stronger communities and creating jobs.”

For more information please visit: www.vsbc.vic.gov.au/how-we-help/ advocacy/engagement-guidelines/

SME tax cuts will increase employment and business investment The Australian Small Business and Family Enterprise Ombudsman, Kate Carnell welcomes Coalition and Opposition support for fast tracked tax cuts for small and medium enterprises (SMEs), saying it will mean more jobs and a boost in investment.

“This was shown in the AlphaBetaXero research that examined the impacts of the 2015 tax cuts for SMEs with a turnover of less than $2 million,” Ms Carnell said today.

“When I talk to SMEs owners about the possibility of tax cuts, they have said they will put the money back into their business; equipment, more staff and expansion.

“Fast tracking legislated tax cuts for SMEs will be significant for job creation and economic growth, particularly in rural and regional areas where the sustainability of so many communities is underpinned by small businesses.

“SMEs are the biggest employer in Australia and we are increasingly relying on the sector to keep people in jobs and drive growth.

“And when you consider there is more than three million SMEs in Australia, if just a fraction of them employed one new worker each, it would be a game-changer.”

Source: Kate Carnell ASBFEO

www.mga.asn.au

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- Michael Zervakis, CEO Champions Group, VIC Michael Zervakis, CEO Champions Group, VIC

Peter Oakley, Farmer Jacks Group & Foodworks, WA

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9

INDUSTRY NEWS NATIONAL

MGA welcomes the Prime Minister’s proposal to bring forward company tax cuts for small business MGA welcomes the Prime Minister’s decision to bring forward tax cuts for small to medium supermarket, liquor stores and hardware outlets around Australia. Jos de Bruin, CEO of MGA Independent Retailers said,”our members are facing cost increases at a rate never seen before. Bringing forward a reduction in company tax for small businesses will inject more confidence and certainty to invest and grow their businesses, as well as employ more people”.

Mr. de Bruin continued, “small business is often described as the “engine room” of the economy. They have borne the brunt of an avalanche of cost increases in recent years. Every way you turn there is a new cost increase to do business, whether it be increases in Saturday penalty rates for casual employees, increases in local council rates, high payroll tax, land tax and insurances is making it more and more difficult for family

enterprises and private business to run profitably, employ people and invest in innovation to further grow in an ever challenging economic environment.

MGA is steadfast in its opinion that the incentive to run your own business has diminished in recent years and bringing this tax cut forward is like releasing a pressure valve and allowing small business owners greater relief and hope that they can stay in business a little longer”.

Mr. de Bruin concluded that, “by bringing these tax cuts forward an estimated three million businesses will reap the benefits much sooner than was anticipated. MGA applauds this proposal from Prime Minister Morrison as this announcement will give great encouragement to many struggling small businesses throughout Australia“.

www.mga.asn.au

10

INDUSTRY NEWS

VICTORIA

Kaufland mega stores undermine local councils and communities Victorian MGA members IGA’s, FoodWorks and Friendly Grocers stores plus industry stakeholders, have embarked upon a state wide campaign aimed at the Andrews Labor Government to object to the giant German retailer (the World’s 4th largest retailer) from undermining and running roughshod over local councils decision making powers in a bid to have five massive industrial and commercial sites rezoned to accommodate their massive mega stores by a state government “calling in” power.

MGA members have launched a new online “Save Our Shops” campaign demanding that communities be given a say on the mass rezoning of land for foreign-owned mega stores and are calling for the State Government to give planning powers back to local councils.

On behalf of members, MGA CEO, Jos de Bruin, said the campaign is designed to ensure foreign-owned companies compete on the same playing field as local small businesses.

“The Save Our Shops campaign is a coalition of local businesses campaigning to ensure proper processes are followed and local voices are heard,” Mr. de Bruin said.

“The State Labor Government is considering giving a German competitor an unfair advantage over local stores, and we think this is an election test for them.

“By going around local government planning processes and using the Minister to rezone so a mega store can be dropped on

Mal Cameron, Ritchies CFO to communities, they are undermining local voices.

“This is nothing except an attempt by a foreign multinational to change local communities throughout Melbourne, without giving local communities a proper say.”

The locations being targeted for unfair rezoning include: Chirnside Park, Coolaroo, Dandenong, South Oakleigh and Mornington.

“If this isn’t stopped, it will mean any industrial land in Victoria can turn into a shopping centre, with impacts on local businesses, local amenity and your house price,” de Bruin said.

“This would be the first mass spot rezoning granted by the Victorian Government since 2012, and it needs to be stopped.

How on earth could it be justified?

“If the State Government approves the changes they will squeeze out local small business, hurt local communities and reduce consumer choice.

“Premier Dan Andrews can save our local small businesses and give local communities a voice today by giving the planning powers back to local councils where they belong.”

Mal Cameron, Ritchies CFO

October 2018 – Edition 7

MGA together with members and industry stakeholders have had various engagements with the media through press, radio and TV discrediting the Andrews Government approach to the handling of this anti Victorian business behaviour.

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INDUSTRY NEWS NATIONAL

eftpos is the first card payments platform to adopt Australian Made logo eftpos – one of MGA’s key corporate partners, announced on Wednesday 3 October that it has become the first card payments platform to adopt the Australian Made logo, demonstrating the company’s ongoing commitment to Australian consumers, merchants and the local industry.

Australian Made CEO, Mr. Ben Lazzaro, said eftpos is one of the best-known and most innovative technologies to carry the famous green and gold kangaroo Australian Made logo.

He said the combination of two authentic Aussie icons makes a strong statement to the marketplace. “eftpos is a household name and it’s wonderful to think that when consumers are next at the checkout buying Aussie products, they can be doing so via the eftpos system – another fantastic Aussie innovation,” Mr. Lazzaro said.

“The organisation should be commended for its commitment to local payments development and providing Australians with best-in-class systems and solutions.” eftpos Managing Director, Mr. Stephen Benton, said eftpos wanted to celebrate its Australian roots and ownership, hence its decision to join Australian Made.

“Our Australian-ness is very important to us, to our members, merchants and consumers,” Mr. Benton said. “eftpos is a payment functionality that has operated in Australia for 34 years and being Australian strongly influences the way we operate our daily business – it’s who we are and what we do.”

Launched in 1984 as one of the world’s first electronic payment

platforms, and recently upgraded through infrastructure and product development, the eftpos system enables Australians to take control by spending their own money.

Mr. Benton stressed that the eftpos points of difference included security, reliability, cash out and transactions being processed in real-time, which means consumers always know what their bank balance really is.

“We pay our taxes in Australia and all our transactions are processed here, not offshore. Our rock-solid platform, with built-in system redundancy, provides stability and security. There hasn’t been a single eftpos network outage since the current platform launched in 2014,” Mr. Benton said. “We are now developing ways to help customers keep control of their money whilst having access to state-of-the-art functionality, like instantly paying their friends over mobile phones, or paying for public transport using their eftpos card or mobile.”

NEW SOUTH WALES

Increasing NSW payroll tax thresholds investment The NSW Government recently announced to provide a small amount of payroll tax relief to family enterprises and private businesses.

The 2018-19 NSW Budget increased the payroll tax threshold to $850,000. It will increase to $900,000 in 2019-20, $950,000 in 2020-21 and $1 million in 2021-22.

The tax rate remains at 5.4%.

MGA is opposed to any form of tax on employment. The current NSW payroll tax percentage is extremely high and is a disincentive for businesses to employ people! MGA will continue to lobby the NSW Government for low to no payroll tax.

www.mga.asn.au

12

INDUSTRY NEWS

NATIONAL

COSBOA Summit 2018 The 16th National Small Business Summit sponsored by Vodafone Australia, was held in Sydney on 30 and 31 August 2018. The session was opened by Mark McKenzie, Chairman of Council of Small Business Organisations Australia (COSBOA).

The quality of the speakers was exceptional – some of whom included: Senator the Hon Michaelia Cash MP, Minister for Small Business, Skills and Vocational Education Michaelia commented that the Government needs small businesses to be successful, because when you [small businesses] are successful, our nation prospers, and that is what we all want.

The Vision – to provide policies that support small business to prosper and grow to provide more jobs for Australia.

Neelum Prakash – General Manager of Enterprise, Vodafone Australia The main theme which of Neelum’s address was the importance of small businesses embracing new technology so that they keep up with the pace of change.

Sarah Palmer – NBN co.

Sarah spoke about the state of play with the NBN roll out and where it is heading. It was also acknowledged that NBN has been poorly implemented and has let a lot of small businesses down. In response to this they have set up: • Premium appointments to suit customers • Business operations centres open 24 hours and • Enterprise service delivery (to be commenced by 2021)

Kate Carnell, Australian Small Business and Family Enterprise Ombudsman

October 2018 – Edition 7

The Honourable Angus Taylor, Minister for Energy: Powering the Economy The three main areas of focus were: 1. Empower consumers; 2. More competition and reliable supply; 3. Price gouging must stop. The aim is to “reduce power prices, while keeping the light on”.

Kate Carnell, Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Kate revealed the top emerging issues for small business in the next twelve months; from payment terms and changes to banking practices to unfair contract term legislation, access to justice and workplace relations.

Paul Neilson – Cyber Security Paul spoke of cyber security and how it is the 5th largest concern for business today. The cost to businesses is $1billion annually – by 2021 it is estimated to be $2.4billion.

Rusty Wallis, National Licensing Manager, APRA, AMCOS Rusty discussed music and your business brand along with the importance of creating a relaxed and positive shopping experience for customers.

Leanne Faulkner, Fortitude at Work, founded Billie Goat soap in 2004, which was named NSW Business Chamber Business of the Year in 2010 Leanne was named COSBOA Small Business Champion 2015 for her work in advocating for greater mental health resources to support small business owners in Australia.

MGA Board member Debbie Smith and Natalie James with her award for Outstanding Service to the Small Business Community

INDUSTRY NEWS

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Judy O’Connell – VIC Small Business Commissioner Judy spoke about measures to monitor and prevent mental health issues in the workplace and how making time to plan your mental health care is an important business strategy.

Power of Industry Associations – Chaired by Peter Strong, CEO of COSBOA, joined by Mick Keogh ACCC, Ross Greenwood – Money Show, Julie Owens Shadow Small Business Minister, John Stewart from AMEX and Kate Carnell Australian Small Business and Family Enterprise Ombudsman.

The panel discussed the strength and need for associations and the importance of the role they play. The panel also spoke about the ‘Canberra Small Business Hub’ – a place for small business and industry associations to gather and have access to work spaces and resources. The Canberra Small Business Hub was formally launched over dinner the following evening.

Anna Bligh – Australian Banking Association (ABA) Anna spoke of how the ABA is aiming for a strong, stable, trusted, banking system. The Banking Code of Practice will be in place 1 July 2019. It has been approved by ASIC and will be enforceable by AFCA (Aust Financial Complaints Authority).

Save the date 2018 AGM

BUSINESS

BREAKFAST MELBOURNE WEDNESDAY 21 NOVEMBER

Kate Carnell addressing the Regulators Panel Regulators Panel Discussion – Chaired by Kate Carnell, joined

by John Price ASIC, Rod Sims ACCC, Chris Jordan ATO, Sandra Parker FWO (Fair Work Ombudsman), David Locke AFCA (Aust Financial Complaints Authority) Each member of the panel talked through how their departments are helping to support small business and that there is a wealth of information available online for small business operators to access.

Leonda on the Yarra, 2 Wallen Road, Hawthorn, VIC 3122 Commencing at 7.00am More info: mga.asn.au/agm-2018

www.mga.asn.au

14

INDUSTRY NEWS

NATIONAL

The 2018 annual GALA Industry Ball On Friday 24 August, MGA’s GALA Committee hosted another hugely successful industry event, the annual GALA Industry Ball.

This year’s ball was again held in the Regent Plaza Ballroom on Collins Street, Melbourne – a beautifully restored ballroom dating back to 1929.

Over 400 independent grocery, liquor and hardware retailers, suppliers and industry stakeholders and Reach guests attended.

MGA and the GALA Committee would

like to thank our new patron Fred Harrison, CEO Ritchies, for his support on the night.

Thank you to our event supporters for the evening; Lion, Dynamite Printing, Interhampers, Helping Hand and Unilever.

We would like to take this opportunity to thank Tiffany Cherry for her outstanding role as MC. The Sam Luderman Band were spectacular and Michael Kelly from

MC Tiffany Cherry with MGA’s Steve Sellars

MGA Directors Carmel Goldsmith IGA Jamberoo NSW with Debbie Smith FoodWorks Toowoomba QLD

October 2018 – Edition 7

Back L-R: Jennifer Abdallah, Anthony Abdallah, Billy Koutsoumbas, Teresa Vandenberg, Front L-R: Kym Coventry, Caroline Waite, Marino Biviano, Gabriella Biviano, Sam Slater and Brad Slater on the FoodWorks table

Back L-R: Jessica Spinks, Kristal Mokrusch, Jeremy Goodale, Paul O’Brien, Frana Tatkovich, John Hale – ALM. Front L-R: Sara Cracknell, Peter Wagner, Rebecca Briggs and Michael Smith from ALM Victoria

Linda Hensgen with MGA TMA’s Ann Sanfey

Arthur Corcoris IGA Ringwood East and Michael Zervakis Champions IGA Group

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INDUSTRY NEWS

Helping Hand, raised plenty of funds in his role as auctioneer.

All proceeds from the evening will go to the Reach Foundation, which continues to support the well-being of young people across Victoria and NSW by providing a safe space within their programs to have authentic conversations and build resilience to deal

with many of life’s challenges.

As always the raffle, silent auction and the main auction were exceptionally well supported on the night. Thank you to all who attended.

Congratulations to all concerned, particularly MGA’s hard working GALA Committee.

Making time for your mental health One of the things about working in the small business sector is it can be tremendously rewarding, but it can also be challenging and demanding.

If you want to run your business as effectively as possible, you need to look after your own well-being and that of your staff. There are a number of ways in which you can care for your own mental health.

This may include: • Make time to exercise each day: For example, a simple daily lunch time walk can help maintain a positive outlook.

Paul and Kylie Holmes – Bulla

Nick and Karen Cook – Foodworks Mt Beauty

Deborah Barrese, Marcella Stern, David Hutchison, Emma Fisher and Anisha Fell

Anthony and Monique DiFiore – Adroit

•

Practice mindfulness: Mindfulness means being aware of your reactions/ feelings/thoughts as you have them. This helps you choose how to manage matters as they arise. Mindfulness is a great tool to help lower stress and anxiety levels.

•

Adopt work/life boundaries: Don’t let work overtake your life.

Set some boundaries to ensure you have time for both work and a social life.

•

Connect with others: Find a confidant or mentor who you can talk to about your business experiences. Make sure this person is supportive, a good listener and someone whose opinion you value.

David Hounsome, Angela Romas and Danielle Bakes – Edgemill Group

Belinda and MGA Director Grant Hinchcliffe TAS, Bill Dragovic BATA, Fred and Denise Harrison Ritchies Group

Source: Judy O’Connell, Victorian Small Business Commissioner

www.mga.asn.au

17

LEGAL AND HR NATIONAL

LEGAL AND HR The new role of the casual employee For years the retail industry has relied heavily on the support of casual employees in their businesses.

Retailers claimed that being able to hire casual employees who worked when the employer needed them made running the business much easier.

For many casual employees, especially students, it is the additional loading of 25% to compensate for loss of annual leave and sick leave that has always been looked in as a bonus.

Many family carers also want to work casual hours because of their commitments. But there also are many employees who want permanent employment because they want the security of regular employment, and plus they want their holidays and the right to additional personal entitlements.

In Australia, no longer can the employer rely on having a casual employee employed on the same roster year after year, unless the employee wants that arrangement as a lasting one.

From 1 October 2018 a casual who has been employed on a regular and systematic basis for twelve months or more will be able to seek permanency in their workplace. When, or if, an employee is engaged as a casual employee the employer must advise the employee of the right to convert to permanent status after a period of 12 months.

An employer can, of course, refuse a request for casual conversion to permanent status in certain circumstances but there must be valid reasons for any refusal.

Some other countries have forms of casual employment. In the United Kingdom they have casual ‘workers’ who may not have any guarantee of work and they have contracts or ‘employees’ who have permanent contracts with ‘zero hours’. In New Zealand, casual employees may have an irregular guaranteed number of hours and either pro-rata annual leave or 8% holiday pay on top of earnings, but no personal leave.

So, what will a retailer do to maintain the flexibility that is required to operate the business. A permanent employee may want to work flexible hours for specific reasons and it is simply a case of an arrangement being made by the parties.

Here in Australia, the status of the casual employee is certainly changing. Whereas the role of a casual was entrenched in the retail industry it has certainly changed in the last twelve months.

The demise of the role of a casual employee that retailers have been used to in the past may be an initial setback but the role is still available just not how it has been previously.

Award flexibility allows for arrangements for when work is performed subject to a genuine agreement without duress or coercion by either side.

MGA welcomes Meena Iskandar to the team Meena Iskandar joined the MGA Legal and HR Services team in September 2018. Meena is a solicitor of the Supreme Court of Victoria and holds a Graduate Diploma in Legal Practice.

Meena has had varied experience in a number of areas of law. Prior to joining MGA he worked in media and entertainment law, commercial law, intellectual property and planning law. He also has extensive experience in retail leasing and business transactions.

As part of the Legal and HR team at MGA, Meena will assist members with advice on a broad range of employment law and HR matters including award interpretation, anti-discrimination, wage enquiries, dismissals, and management of employees’ performance and conduct issues.

Outside work, Meena enjoys playing a number of instruments including guitar and piano. Additionally, he is an active member of his local church committee in Oakleigh.

Meena looks forward to working with all our members in the future.

www.mga.asn.au

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October 2018 – Edition 7

LEGAL AND HR

19

NATIONAL

Retail leasing in Australia Leases are often a complex and difficult-to-navigate aspect of operating a business. It is important that business owners as tenants are aware of the full spectrum of their rights and obligations under a lease of business premises to avoid unnecessary costs being incurred and ensure that they make informed business decisions.

Leases are governed by state legislation, and in all states, there is a clear and significant distinction between retail leases and commercial leases. The vast majority of our members who lease business premises are considered to be tenants in a retail lease. This means that they will be covered by retail leasing laws which aim to provide for fairer and more transparent dealings between landlords and tenants. There are also provisions in retail leasing legislation relating to dispute resolution mechanisms where there is a dispute between landlord and tenant.

Common provisions in retail leasing legislation across all Australian states and territories include disclosure obligations on the landlord (such as costs of outgoings and other significant amounts associated with the lease), minimum terms, minimum notice periods and time limits and prohibitions on the landlord claiming legal costs for preparation of the lease.

When entering into a lease, tenants must ensure that they do not make any decisions under undue pressure from a landlord or their agent, nor in reliance on any verbal representations. It is imperative that business owners seek legal advice on a lease before entering into the lease and committing themselves. Landlords are required to provide a disclosure statement in connection with the lease which should accurately state all outgoings of the premises as well as other relevant information. Landlords should also provide a draft lease to tenants for their review before any documents are signed. Tenants should also pay attention to which party pays fit-out costs at the beginning of the lease and “make good” obligations at the end of the lease, both of which can be substantial amounts.

Rental reviews (usually resulting in increases) must be clearly disclosed in the lease – the amount by which rental will increase, and by which mechanism (e.g. fixed percentage, market review). These increases should be factored in when considering long-term business costs as they can be significantly higher than when the lease is first entered into.

We will continue this section on retail leasing in future issues, to cover disputes, renewals of lease, insurance obligations, landlord consent and tenant disclosure obligations.

If members have any queries about their tenancy or retail leasing in general please contact the MGA Legal and HR team on 1800 888 479 (option 1).

Penalty rates for casual employees On 27 September 2018 the Fair Work Commission (FWC) increased casual employees’ penalty rates covered by the General Retail Industry Award (GRA) on weekday evening shifts and Saturdays.

This is a disappointing outcome for members despite the work that was done to oppose the SDA’s application.

The increases will begin on 1 November 2018 and will be implemented in three stages by March 2020. The penalty rates for casual employees will increase from 10% to 25% for all work performed on a Saturday. Casual employees performing evening work between Monday to Friday will receive an additional 25% penalty.

The FWC has established a phase-in process for the increase of the penalties as follows: Saturday work 1 Nov 2018: An additional 15% for all work performed on a Saturday 1 Oct 2019: An additional 20% for all work performed on a Saturday 1 Mar 2020: An additional 25% for all work performed on a Saturday Evening work: Monday to Friday 1 Nov 2018: An additional 5% will be paid to casuals for hours worked after 6pm 1 Oct 2019: An additional 10% will be paid to casuals for hours worked after 6pm 1 Mar 2020: An additional 15% will be paid to casuals for hours worked after 6pm.

1 Oct 2020: An additional 20% will be paid to casual for hours worked after 6pm 1 Mar 2021: An additional 25% will be paid to casuals for hours worked after 6pm Please contact the MGA Legal and HR team on 1800 888 479 (option 1) if you have an queries.

www.mga.asn.au

IRON JACK 4.2% LAGER NOW AVAILABLE

LIQUOR NEWS

21

VICTORIA

LIQUOR NEWS Delivery of packaged liquor: Know the rules Recent changes to the Liquor Control Reform Act 1998 (the Act) mean that there are stricter rules around the delivery of packaged liquor to minors.

Under the Packaged Liquor Code of Conduct (Code of Conduct), packaged liquor licensees must ensure that liquor is purchased by a person aged 18 or over and must ensure that delivery arrangements include requiring proof of age to be sighted where appropriate.

MGA for some time now, has been recommending to the Liquor Control Advisory Commission (LCAC) that all drivers delivering Packaged Liquor must be RSA trained. We will keep pursuing the government to standardise compliance requirements for retailers of packaged liquor.

If you have any further queries about the rules of delivery of packaged liquor, please contact the VCGLR on 1300 182 457, email contact@vcglr.vic.gov.au or visit www.vcglr.vic.gov.au.

The Act now includes a statutory offence for any person to knowingly deliver liquor to a minor without reasonable excuse, including delivery drivers. What might be considered a reasonable excuse? A minor shows ID as proof that they are 18 or over.

This will mean that delivery drivers who deliver liquor to a minor without reasonable excuse will be held liable and be subject to a maximum penalty of $19,342.80 (120 penalty units).

As with existing practices, delivery drivers should ask for ID when delivering alcohol and they must not leave the alcohol with anyone who is under 18. That includes, for example, the pizza delivery that includes a bottle of wine. A minor cannot receive any delivery orders that includes liquor.

Whether or not a delivery of liquor can be left at an address that is unattended or at a post office box may depend upon the relevant licence conditions. In any event, delivery drivers and licensees must ensure that liquor is not delivered to a minor.

T H E B E S T O F TA S M A N I A I S C R E AT E D B E T W E E N D E V I L ’ S C O R N E R & THE DEEP BLUE SEA

The new law seeks to better protect minors by expanding the responsibility of not supplying liquor to a minor to any person involved in liquor delivery. However, licensees are still responsible for ensuring that liquor is not supplied to a minor as per their obligations under the Act and the Code of Conduct.

Licensees should therefore verify the age of their customers for liquor delivered from their premises.

www.mga.asn.au

22

LIQUOR NEWS

VICTORIA

Liquid HQ – South Yarra

Store manager Henry Hulton and Jeremy Barrington

Liquid HQ – liquor retailing with vision When the Barrington Family came across a greenfield site at the Vogue Plaza Building located at 670 Chapel Street, South Yarra – they knew they had set up the perfect storm, to apply their new liquor retailing model. The surrounding high-density apartment living demographic, who are very time poor, have a high level of discretionary income.

MGA Liquor visited the store and spoke with Jeremy Barrington and store manager Henry Hulton. “Jeremy, my first observation is that your store is less than five metres from the entrance of a large format BWS store. Many independent retailers would look at that and not even consider opening a store!”

“That’s right, we were very mindful of that, however our view is that all chain stores mirror each other in layout, product offer and customer service. We believed our offer to be far superior.

Whilst still offering mainstream brands – we introduced a much wider range of boutique products across all liquor categories and here we are.

To deliver on our offer and point of difference we knew it was imperative that we had highly motivated, knowledgeable industry staff and we’re very fortunate to secure the service of Henry Hulton.

Henry came to us with experience in boutique wine brand category management. These skills have allowed us to build the store layout, ranging, consumer messaging and store

October 2018 – Edition 7

promotions from the ground up. This coupled with a creative social environment (using light, temperature and volume), give the consumer an instore ambience which is designed to keep the customer engaged in the store longer whilst creating more sales opportunities.

We also took advantage of the growing home delivery trend and partnered with online alcohol delivery company Tipple to accommodate this. We found that more and more people are taking advantage of entertaining at home. They are ordering high quality restaurant food to eat in and want good quality wine to drink with it. This part of our service is growing dramatically.

Today’s retailer cannot just rely on walk in bricks and mortar sales and to that end we are in the process of setting up our own online sales platform to tap into the e-retail market. Not just offering product specials but the to give opportunity for consumers to attend educational wine, spirit and beer master classes. Our market intelligence tells us that online platforms work at their best when the consumer can identify with a bricks and mortar retailer.

We are using this Liquid HQ store as a pilot model with the intention of rolling out more stores with similar demographics throughout Melbourne. We are very happy with the direction the brand has taken in this very short seven-month period of operation and are pleased with the level of interest from prospective future store partners”.

LIQUOR NEWS

23

NATIONAL

Edgemill Group’s simple philosophy EDGEMILL GROUP HAS A VERY SIMPLE PHILOSOPHY WHEN IT COMES TO THEIR PRODUCTS. THEY CALL IT THE THREE Ps: PRODUCT The product must over deliver on both taste and quality for the price point targeted.

BeGin Pink Gin (Sloeberry and Bitters) was an evolution for the Edgemill Group, in pursuit of good quality products that are affordable and unique for the Australian independent liquor market.

During the research and development of the product, Edgemill Groups research team started with the “original” Pink Gin: London Dry Gin with a dash or two of Angostura Bitters. Pink Gin is the “bar call” for this drink in London and not a description of the product.

Edgemill Group started with their already successful BeGin Australian Dry Gin with a dash or two of Angostura Bitters, to give them a base upon which to design their own unique profile. Angostura Bitters is truly unique and imparts a flavour profile nearly impossible to match.

As time progressed and the Edgemill Group got closer to their unique taste profile, it became evident that the consumer trend was for sweetness in the gin (yet still refreshing and crisp), without losing any of the traditional gin traits when mixed with tonic, the preferred mixer.

Several different flavours were trialled to achieve this sweetness yet maintain the original dry gin and bitters flavours which had made the drink so popular in the past.

Finally, Edgemill Group landed on sloeberries as the sweetener, for two reasons. The first being that sloeberries grow in the wild in the UK, making them

PRICE Affordability and/or value for money.

PRESENTATION Present well on the shelf and compete visually with larger more recognised brands in the category.

a perfect choice to maintain some of the originality of the drink. Secondly, while the raw sloeberries are sour and acidic, they preserve well and sweeten over time, complementing the bitters rather than overwhelming the flavour.

Edgemill Group is very proud of their BeGin Pink Gin and in August it was awarded 2018 “Gin Of The Year” by the China Wine and Spirits Awards.

This competition is judged by 100 buyers who blind taste products from all over the globe and who purchase in excess of 90 million bottles of wine and spirits every year.

Edgemill Group are also very proud to be able to offer this exciting new product exclusively to independent retailers.

Edgemill Group’s goal is to support independent retailers of Australia. They would like to thank all their independent retail partners for their continued support of Edgemill Group and their wine and spirits portfolio.

Stay tuned for more exciting innovations designed and produced exclusively for the independent liquor trade.

For more information, please contact Edgemill Group on 03 9982 8700 or visit www.edgemill.com.

www.mga.asn.au

24

LIQUOR NEWS

NORTHERN TERRITORY

Review of liquor license conditions in Alice Springs On 13 June 2018, following an own initiative inquiry, the Northern Territory Liquor Commission varied liquor license conditions regulating takeaway liquor sales in 19 liquor licenses in the Barkley region. The conditions imposed are; A. Takeaway liquor will only be available for sale Monday through to Saturday between 4pm and 7pm B. Takeaway sales on Sunday are prohibited C. Sale of the following products will be limited to no more than one of the following per person per day: i. 30 cans or stubbies of mid-strength or light beer; or ii. 24 cans or stubbies of full-strength beer; or iii. 12 cans or bottles of ready to drink mixes; or iv. One two litre cask of wine; or v. One bottle of fortified wine; or vi. One bottle of green ginger wine; or vii. Two x 750 ml bottles of wine; or viii. One 750 ml bottle of spirits.

The sale of port, wine in a glass container larger than 1 litre and beer in bottles of 750ml or more remains prohibited+, with the sale of takeaway liquor permitted by licensees operating premises outside Tennant Creek from Monday

through to Saturday between the hours of 12noon and 7pm. The Commission will review these liquor licence conditions again in six months to measure if their introduction has had an impact in reducing alcohol related incidents causing harm.

In its decision to introduce these conditions, the Commission received community representation to hold a similar inquiry in Alice Springs. They have also called for written submissions from members of the public, government agencies and community organisations to be submitted by 28 September.

Currently, takeaway liquor is available from ten outlets to the Alice Springs public from 2pm to 9pm Monday to Friday, and from 10am to 9pm on Saturdays and public holidays (excluding Good Friday and Christmas Day). On Sundays, takeaway liquor is available from two drive-through bottleshops between noon and 9pm.

MGA, in their joint submission with ALSA, LSANT and the EDG, have recommended that no further licensing conditions be introduced until the Alcohol Policies and Regulatory changes (adopted by the government as a result of the Riley Report recommendations) have been fully introduced and given enough time to be properly evaluated. Some of these include, the Banned Drinking Register (BDR), Minimum Unit Pricing (MUR) and the Police Auxiliary Inspectors.

Clearly all the current and proposed changes in the Northern Territory in relation to liquor consumption and harm minimisation are placing a significant focus on supply but little is being achieved or proposed to reduce demand.

Purchase any

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October 2018 – Edition 7

Problem drinkers who represent less than 1% of the population will always find a way to obtain alcohol. The NT Government needs to identify and target problem drinkers and develop rehabilitation strategies to rid them of their addiction. Prohibition has been proven not to work and drives the problem underground or simply shifts it somewhere else. Whilst in the interim, compliance costs to small to medium size retailers’ businesses make them in many cases unviable, costing jobs and having a devastating economic impact within the local community.

MGA encourages members to contact their local politicians and voice their concern with regard to the introduction of any further new liquor licensing conditions in Alice Springs, until the current conditions being introduced have been in place long enough for their impact to be measured. MGA will continue to lobby the Commission and Government against any further liquor license conditions on behalf of members.

For more information, please contact MGA Liquor President George Kovits on 1800 222 479.

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LIQUOR NEWS NORTHERN TERRITORY

Government’s position on grocery store liquor licences Since the release of the Final Riley Report presented to Government in October 2017, MGA has had several meetings with Natasha Fyles, NT Attorney General and Minister for Justice, as well the Directors of the Alcohol Review Implementation Team, regarding key recommendations in the report that will have a devastating effect on grocery store liquor licence holders throughout the Northern Territory.

These included; • Takeaway liquor only be permitted to be sold from a stand-alone business • Store licences transitioning to the takeaway licence be restricted to liquor sales of 15% of the gross annual sales of the business and have a seven-year sunset transition period in which to obtain a takeaway licence • Grocery store licences should be subject to a risk-based licence fee • Separation of groceries and alcohol

•

•

Banning external store advertising of both branding and advertised products Existing grocery store licences should not be transferable (cannot be sold and are effectively grandfathered)

Owing to strong industry lobbying, the NT Government has abandoned: • The recommendation regarding the transition of grocery store liquor licences to stand alone takeaway liquor licences • The grandfathering of store liquor licence when a business is sold Other concessions that were made included: • Setting gross annual sales of liquor from 15% to 25% • Instead of complete physical separation (stand-alone) there will be further consideration of other

•

•

forms of physical or visual separation between grocery and alcohol areas within a store Instead of the complete ban on external advertising store branding such as IGA / Cellarbrations will be permitted Grocery store liquor licences will have a risk-based licensing fee; however, membership of an approved industry organisation will be considered as a discount from the fee.

MGA will continue to lobby and work with government to raise the gross annual sales percentage to our recommended 35%, to establish a risk-based liquor licence fee that is fair and equitable with all package liquor sellers and introduce a cost-effective partitioning of grocery from liquor.

For more information, please contact MGA on 1800 888 479.

NORTHERN TERRITORY

NT Government is to ban shopper docket alcohol promotions As part of its wide ranging liquor reforms the Northern Territory Government has confirmed it will be banning alcohol promotions on shopper dockets.

Northern Territory Attorney General Natasha Fyles, in a radio interview on ABC, said that the move to ban shopper dockets for alcohol was recommended in the NT’s Alcohol Policies and Legislation Review.

“This is about alcohol being a special commodity – not part of your daily staples,” Fyles said.

“One of the recommendations which was accepted by the Government back in February was around those discount vouchers on the bottom of shopping receipts and to not have that in the Northern Territory.”

MGA views shopper docket promotions as another form of consumer ‘offer advertising’ such as local paper, brochure and radio advertising and does not accept that alcohol shopper docket promotions increase the consumption of alcohol.

www.mga.asn.au

26

LIQUOR NEWS

QUEENSLAND

QLD’s container refund scheme schedule to commence 1 November 2018 The Queensland Government has announced Containers for Change as the name of the state’s container refund scheme, which is set to commence on 1 November 2018.

The name reflects not only the 10 cents that Queenslanders will receive when they return an eligible container, but the positive change that will be seen in our environment.

The Queensland Government has appointed the industry-based, not-forprofit group Container Exchange (CoEx) as the Product Responsibility Organisation (PRO), to develop and run the container refund scheme in Queensland.

The PRO is responsible for ensuring that an effective and efficient scheme operates in Queensland, and that there is convenient and state-wide access to container refund points.

CoEx has been appointed as the PRO because it has the structure and experience required to undertake this product stewardship scheme.

Container Exchange Acting Chair Alby Taylor recently announced that after an extensive process designed to meet customer needs, Envirobank Recycling have been appointed as the Network Operator.

Envirobank will provide a minimum of 48 collection points along the Queensland coast across Cairns, Townsville, Sunshine Coast, Brisbane and the Gold Coast.

Collection points will include Coles supermarket locations, community collection points with not-for-profit partners such as Surf Life Saving Queensland (SLSQ) and three largescale automated depots for bulk processing of large quantities for

October 2018 – Edition 7

businesses and community groups.

A 10 cent refund is provided for each eligible container that is returned to a collection point, with payment made through cash, retail vouchers or digital payments such as Scheme ID or a PayPal account.

Close to 3 billion drink containers are used in Queensland each year. That’s 5,330 containers every minute! While they can be easily recycled, drink containers are the second most littered item in the state.

Containers for Change will provide Queenslanders with an incentive to collect and return used containers for recycling and is a better way in which everyone can manage waste and keep communities clean.

In Western Australia the McGowan Government is also introducing a state-wide container deposit scheme which is expected to commence in early 2020. The Tasmanian Government provided funding in the 2017-18 Budget to develop a model framework for implementing a Container Deposit Scheme (CDS) in Tasmania that would complement similar schemes in other states and territories, leaving Victoria as the only state not to commit to a CDS. The Victorian Government’s inaction continues to leave NSW and Victorian border region retailers in a precarious “non-sustainable” position, as they attempt to cope with the continuation of consumer cross bordering.

MGA is continuing to work with the NSW Government and the Small Business Commissioner to extend the transitional financial assistance for NSW retailers within an 80kilometre zone of the Victorian border.

NATIONAL

De Bortoli Wines host MGA liquor committee meeting On Wednesday 13 September, De Bortoli Wines kindly hosted the MGA Liquor Committee meeting at their Yarra Valley Winery.

The meeting agenda covered many issues facing our members including; • NSW Container Deposit Scheme cross boarder trading subsidy • NSW digital driver’s licence trials • ACT Drug Action Strategy Plan 2018 – 2021 • VIC Kaufland market entry • NT Riley Report • Victorian Commission Gaming, Liquor & Racing Presentation “Retailer RSA & Compliance Training” MGA’s Liquor Committee meets eight times a year and welcomes the attendance of members. The meeting schedule can be viewed on MGA’s website www.mga.asn.au.

Should any member have any queries or matters of concern to raise, please contact the MGA Liquor National Support Office on 1800 888 479.

On behalf of the committee, we would again like to thank our generous host, De Bortoli Wines and in particular David Seymour, State Manager VIC / TAS.

27

LIQUOR NEWS NATIONAL

It’s Gold for PREECE at Wine Shows Valley Pinot Noir, 2017 Nagambie Chardonnay and 2017 King Valley Pinot Grigio.

The PREECE range of wines continue to impress just one year after making their way back to their home at Mitchelton, in Central Victoria.

High quality, fruit driven wines with regional expression, PREECE sources the best varietals from the best regions within Victoria. Crafting wines from Estate fruit in Nagambie or from exploring other well-known Victorian regions, the winemaking philosophy and commitment to over deliver is evident in these great value, award winning wines.

The 2018 Nagambie Grenache Rose was awarded Gold at the recent Perth Wine Show while the 2017 Great Western Cabernet Sauvignon won Gold at Adelaide; a proud achievement amongst a long list of reputable producers from across the wine industry.

Other wine accolades received across the PREECE range include Silver and Bronze medals for the 2017 Heathcote Shiraz, 2017 Yarra

With the 2018 Wine Show circuit ending with Melbourne and Canberra results to be announced over coming months, Mitchelton will be proudly hosting the 2018 Victorian Wine Show judging at the Estate for a consecutive year, showcasing their wines and hospitality facilities to a highly respected group of industry professionals.

Mitchelton – proudly family owned and 100% independent.

470 Mitchellstown Road, Nagambie, VIC Phone (03) 5736 2222 www.mitchelton.com.au

Australian Liquor Marketers (ALM) appoint new CEO Following an extensive search for a successor to Scott Marshall. Metcash has appointed Chris Baddock as its new CEO of Liquor.

Rod Pritchard has been acting as CEO of ALM since Scott Marshalls departure and will continue in this capacity until Baddock comes on board in 2019.

liquor industry, is currently the Director of Pinnacle and Direct, which is part of Endeavour Drinks Group.

Before this, he spent 11 years with Lion, during which time he was the Managing Director of Fine Wine Partners and held roles in Lion Wine and Tooheys Brewery.

Metcash Group’s CEO, Jeff Adams, said that Baddock’s mix of experience positions him well to drive the continued growth of the liquor business.

He has also worked alongside independent retailers in his sales and business experience with H J Heinz, Snack Brands, Murray Goulburn and Alliance Marketing Corporation.

Baddock who has more than 25 years of experience, many of those in the

Baddock said: “I am deeply passionate about the liquor business, and the critical

role independent retailers have in it. I am very much looking forward to working with the Metcash team, retailers and Chris Baddock suppliers as I transition into this new role next year.”

The MGA Board and the MGA Liquor Committee congratulate Chris on his appointment and look forward to continuing our strong working relationship with ALM and IBA Brands to further strengthen the Independent retail sector nationally.

www.mga.asn.au

28

TRAINING

NATIONAL

INDUSTRY TRAINING Food safety Food safety standards place obligations on Australian food businesses to produce food that is safe and suitable to eat.

business, ensure all staff: • Are trained in handling food safely • Follow the Food Safety Plan diligently

The standards, which also contain health and hygiene obligations for food handlers, aim to lower the incidence of food-borne illnesses.

Most major food-borne illness outbreaks are caused by one of the following: • Poor personal hygiene of food handlers • Incorrect time and temperature control of food • Inadequate cleaning and sanitising of surfaces and equipment

Each year, hundreds of Australian food businesses are fined, prosecuted or closed down due to food safety breaches.

Health inspectors can visit a food premises at any time, without warning. If serious food safety breaches are found, the business can be closed down immediately.

To make sure this doesn’t happen to your

October 2018 – Edition 7

It doesn’t take long to learn the principles of food safety.

All employees in a food business need food safety training. It takes just one food handler doing the wrong thing to cause hundreds of customers to fall ill.

Federal laws & requirements Governed by Food Standards Australia New Zealand (FSANZ). Federal law states that anyone who works with food must be trained in certain aspects of food safety at a level appropriate to their role. The MGA Industry Training Food Handler Course meets these requirements.

State legislation and requirements Each state has its own Food Safety Act that members need to abide by. Legislation is strictest in NSW, QLD, VIC and ACT where it is mandatory to have a fully trained Food Safety Supervisor at every business location. The MGA Industry Training Food Safety Supervisor Course meets these requirements including the refresher course for NSW.

TRAINING

29

FOOD SAFETY

TRAINING Prices slashed!

Food Safety Supervisor

Food Safety Supervisor NSW

SIRRFSA001 Handle Food Safely in a Retail Environment.

SIRRFSA001 Handle Food Safely in a Retail Environment (NSW).

Was $115*

Was $115* Now $85*

Now $85*

Log into www.mga.asn.au/member-training to access your member discounts!

www.mga.asn.au

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TRAINING

NATIONAL ONLINE COURSES MGA delivers training and compliance solutions specific to the needs of independent retailers. We have a range of training and compliance solutions readily available for members. *Log in to our website with your member login to order your courses at these member prices.

Call us on 1800 888 479 if you need your log in details.

Manage Training System (MTS) Manage Training System (MTS) is an easy to use training program – set up training per department, allocate courses to staff, monitor results and have complete training records for all staff. Either use included HR policies or upload your own including staff rosters!

Customer service training Ensure your staff have the skills and knowledge to build relationships with your customers, suppliers, fellow team members and management.

CUSTOMER SERVICE BASIC

CUSTOMER SERVICE ADVANCED

Duration: 20-30 minutes Member price: FREE

Duration: 45 minutes Member price: $20

October 2018 – Edition 7

TRAINING

31

Online & face to face training MGA Industry Training offers discounted training for all members. Courses are online or can be conducted face to face at your business for 10 or more employees! Responsible Service of Alcohol, Food Safety, Employment Law, Customer Service, plus more!!!

Tobacco training This course covers information on the legal obligations for the sale and service of tobacco, non-tobacco smoking products, smoking accessories, e-cigarettes and e-cigarette accessories in each respective state/ territory. Training ensures your staff comply with Tobacco Retailing Laws – protecting your business.

STATE BASED TRAINING Duration: 30 minutes Member price: FREE

Don’t forget to log in for your member discounts!

Visit www.mga.asn.au to see our range of training courses!

www.mga.asn.au

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