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INSIDE THIS EDITION: CELEBRATE AMERICA ABBA FATHER WHY DO WE MONITOR CALLS? WHAT IS HEAVEN REALLY GOING TO BE LIKE?
June 2014
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Content: carl townsend dean pruitt Sandy Mayberry Andrea Lewis shantae beverly
agent of the month 5 celebrate america 6 Why do we monitor calls? 8 What is heaven really going to be like? 10
designer: andrea lewis
abba father 14
Editor: katie mccaffrey
isa anniversaries 21
Birthdays 20
recipe and games 22 outstanding performance 26
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Happy Father’s Day!
Sunday, June 15th
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ISA ’s A
gent of the Month
JANICE JACKSON
Thank you Janice for all you do for InService America! -5-
Celebrate America, a 14-day National Event in Washington, DC, Announces Initial List of Speakers Dr. Rodney Howard-Browne – who filled Madison Square Garden for three weeks – hosts mega event in Washington’s DAR Constitution Hall July 1st-19th celebrating America’s spiritual heritage in a united, bipartisan call for a Spiritual Awakening in our nation (Washington, DC – June 1, 2014) — Celebrate America, a 14-day mega event to be held in Washington, DC July 1st through the 19th at DAR Constitution Hall, is proud to announce its initial list of confirmed speakers, with many more to come. The event, a celebration of America’s spiritual heritage, will focus on the desperate need for a Spiritual Awakening in our nation. Led by highly respected pastor Dr. Rodney Howard-Browne, Celebrate America is a united, bipartisan call to action, invoking the guidance of divine providence in America. “We are daunted by unparalleled challenges in America today, and in every election candidates tell us they have the answers. But after each election, nothing gets better, and our nation continues its rapid decline. Our economic problems, our moral INITIAL LIST OF SPEAKERS problems, and the brokenness of our society can only be addressed in one way – by returning to our roots, by humbling ourselves in repentance as a nation and relying upon God for the answers,” said Dr. Rodney-Howard Browne, leader of Celebrate America. Celebrate America Event’s Initial List of Speakers Include: Dr. Rodney Howard-Browne; Liberty University’s Mat Staver; “God’s not done with America yet, He is giving us the opportunity to turn from our wicked ways, to acknowledge that we don’t have Ministry Leader Mark Blitz; Pastor C.L. Bryant; Author Jonathan Cahn; Senate Pastor Benny Tate; Pastor Guillermo the answers, and to call on His name in our time of crisis. We are going to do that—together. We will pray for our leaders, we will Maldonado; Bishop Jackson; Leader PatDC,Schatzline; Pastor Deron Cloud; Radio Host KrisAnne Hall; Pastor ask God to bless themHarry and we will prayMinistry over Washington, like never before.” Jack Stagman; Pastor Joel Stockstill; and more. Celebrate America will be held July 1st-19th, when America turns 238 years old. During these 14 days, the event will remind the nation what the Declaration of Independence and the Constitution have meant to this land in a celebration of the heritage of America its Founding Fathers who acknowledged “firm reliance on the protection of divine Providence.” Collectively, the EVENTandPARTNERS speakers will remind Americans of the impact of the great spiritual awakenings in our past and pray for another Great Awakening toThe heal and restoreTimes, our land. Washington Faith Driven Consumer, InService America, Restore America, Christian Coalition of America, World Net
Daily, Gun Owners of America, Bikers to DC, Christian Television Network, and Cornerstone Television Network
EVENT DETAILS • • • • • • •
Mission Statement: The only hope for America is a Spiritual Awakening to bring this nation back to God and its founding purpose, and to restore the Constitution. Goal: to send a message to “take back America by putting God first—back into America.” Daily Schedule: Each morning of the conference, participants are invited to join the Power Evangelism Team at 10 a.m. on the National Mall. Each evening, the event begins 7 p.m. at DAR Constitution Hall. Admission: free Location: DAR Constitution Hall, 1776 D Street NW, Washington, DC, 20006 Website: celebrateamericadc.com -6For more information call 1 (800) 215-3146
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Why Do We Monitor Calls? by Carl Townsend Most call centers do quality control monitoring. Randomly we listen to calls to insure that we are following the script, agents are being enthusiastic and we are handling call in a professional matter. We monitor all of our calls to insure that quality is being met in all of these areas. Grading a call requires that the B/A or other manager is properly trained to recognize best practices and issues before an issue starts. Things that you should focus on a regular basis.
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1. Enthusiasm.
Your volume, tone and pace are critical to a successful call.
2. Knowledge .
Knowing your client and their products. Essential to any successful campaign. You can’t be your best unless you know your customers needs.
3. Closing.
Poor closing is the number one reason for low financial return on a call and data entry errors. There is a proper protocol for insuring calls are closed properly.
4. Script Adherence .
When you fail to use the script or try to go from memory your risking failure. Missing a critical element or point of the script can lose revenue for our customers.
5. Call control .
You’re in the driver’s seat. When you allow the customer to take control of the customer, you lose the call. Calls become excessive in time and we are not being good stewards of our clients money.
Managing calls are critical to having a successful call campaign! -9-
What is Heaven Really Going to Be Like?
A
by Carl Townsend
lot of people are unaware of what Heaven is going to be like. Actually, when Jesus returns he is going to take people to the first heaven called the millennial period. There will be several different types of people there. The first group will be those that have died and will be in their new glorified (spiritual) bodies, then there will be people that will be rapture (at Jesus return) that have never died and they will have human bodies. Then there will be those people that were not saved and did not know Christ and became saved during the tribulation period. We will have a mixture of supernatural bodies and humans cohabitating together. This will be similar to the time when Jesus was resurrected and was with his disciples for 40 days before descending to heaven. The millennial period is the thousand years after the tribulation period is over. The earth will be recreated and Jesus will be King of the world. -10-
These are some things that we can expect during this time: 1. People will live for hundreds of years just as they did in the old testament. Remember, that there will be humans in the millennial period. There will be a huge population explosion during this time. There will be no disease or sickness as we know it today. 2. We will work in heaven. No laying around on a cloud. The more that you did for the Kingdom here, the more responsibility that you will have there. Those that exercise good judgment here will have the best jobs on the other side. If you are one of the people that accepted Christ but never is involved, you may not like what your assigned too. 3. Food will be in abundance. Yes everyone will eat. There will be no down time, crops will grow year around. No one will ever grow hungry. 4. There will still be sin. No not those in their supernatural bodies but the humans that were brought to heaven will still have a sin nature. Sin will be different. Sin will not be like it is today. The devil has many methods to get us to sin. remember the devil is going to bound so he will not be able to influence us to sin. However, we all have a sin nature and humans will sin even in heaven. 5. There will total peace. Can you imagine a place here there is no worry, anxiety, or Stress. No more wars or fighting. What is the value of peace? Never having to worry about any need. 6. No need for Lawyers, police or courthouses in Heaven. Jesus will be in charge of all. We will submit to His total obedience. He will know our motives because he can read our hearts and our minds. The bible is very clear that when we sin, the sentence will be death for those still in a human body. 7. Finally, we will see the devil again for a short window after the thousand year reign is over. This is the final judgment period. When Heaven comes down to be with earth. This will be eternity! What a glorious day it will be. -11-
Abba I
n Scripture there are many different names used to describe God. The list is as amazing as it is long. While all of the names of God are important in many ways, the name “Abba Father” is one of the most significant names of God. It helps us to understand how He relates to His children that have been saved through His only begotten Son Jesus Christ. To further explain the original word Abbais, it is an Aramaic word that would most closely be translated as “Daddy”. The words derivative, Abba, signifies that close relationship of a Father to his child, and declares the childlike trust that a child puts in their “Daddy.” Though many would claim that everyone is a “child of God”, the Bible reveals quite a different truth. We are all His creations and under His authority and Lordship and we will all be judged by Him. However,
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Father by Dean Pruitt
being a child of God and having the right to truly call Him “Abba Father” is something that only born-again Believers are able to do. John 1:12-13 says it like this, “12But as many as received Him, to them He gave the right to become children of God, to those who believe in His name: 13 who were born, not of blood, nor of the will of the flesh, nor of the will of man, but of God.” (NKJV) It needs to be understood that not all people are children of God and that becoming a child of God only happens when you are adopted by God through a personal relationship with Jesus Christ. Galatians 3:26 sums it up by saying, “For you are all sons of God through faith in Christ Jesus.” It is also equally important that we understand how and why God deals with believers and non-believers differently. If we are born again in the way that John
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1:12 & 3:1-8 speaks of; only then will we have been adopted into the family of God, redeemed from the curse of sin and are “joint-heirs with Christ Jesus”. Romans 8:17 & Galatians 4:7 both reiterate “joint-heirs with Christ Jesus”. Another part of this new relationship in Christ is that God will include His chastisement when we sin, but it is not the way you may have heard. Hebrews 12:3-11 makes it plain, specifically verses 5-7 which state, “...My son, do not despise the chastening of the LORD, Nor be discouraged when you are rebuked by Him; 6 for whom the LORD loves He chastens, And scourges every son whom He receives. 7 If you endure chastening, God deals with you as with sons; for what son is there whom a father does not chasten?” Think of it this way; Just because you have a new relationship in Christ does NOT mean you will never sin again. Believers will struggle with sin as long as we are in this earthly skin. Meaning we who are in Christ cannot be comfortable or content living a life of habitual, ongoing sin. Conversely verse 8 says to non-believers, “8 But if you are without chastening, of which all have become partakers, then you are illegitimate and not sons.”
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Simply stated, if someone is living a life enslaved to sin and they are comfortable in that sin, they are without the chastisement of Father God upon them. They are “illegitimate and not sons or daughters”. In other words, they are non-believers. This misguided but popular concept that all people are children of God and can truthfully call Him “Abba Father” is simply another lie of the devil. It is life-changing to understand the full force of what it means to be able to call the one true God our “Daddy” and what it means to be joint-heirs with Christ. Because of our relationship with God, we know He no longer deals with us as enemies; instead, we can approach a holy God as our Heavenly Father with “boldness” (Hebrews 11:19) and “full assurance of faith” (Hebrews 11:22). We have that confidence because of the indwelling presence of the Holy Spirit who “bears witness with our spirit that we are children of God, and if children, then heirs—heirs of God and joint-heirs with Christ, if indeed we suffer with Him, that we may also be glorified together” (Romans 8:16-17). The benefits of being adopted children of God are infinite. Becoming a child of God is the highest privilege and honor that can be imagined. Because of it we have a new relationship with God and a new standing before Him. He deals with His children differently than He deals with the rest of the world. Being a child of God, adopted “through faith in Christ Jesus” is the source for our hope, the security of our future and the motivation to “walk worthy of the calling with which you were called” (Ephesians 4:1). Being children of the King of Kings and Lord of Lords calls us to a higher standard, a different way of life and a greater hope.
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As we come to understand the true nature of God as revealed in the Bible we should be amazed that He not only allows us, but even encourages us, to call Him “Abba Father.” It is amazing that a holy and righteous God, who created and sustains all things in the universe, who is the only all-powerful, all-knowing, ever-present God, would allow sinful humans to call Him “Daddy.” As we come to understand who God really is and how sinful we are, the privilege of being able to call Him “Abba Father” will take on a whole new meaning for us and help us understand God’s amazing grace. So what does it take to call the God of the Universe Daddy? Simply believe, without doubting, what it says in Romans 10:9 “…confess with your mouth the Lord Jesus and believe in your heart that God has raised Him from the dead” and “you will be saved.”
THEN; and only then, you can call the God of the Universe, “Daddy”. For consider Him who endured such hostility from sinners against Himself, lest you become weary and discouraged in your souls. 4 You have not yet resisted to bloodshed, striving against sin. 5 And you have forgotten the exhortation which speaks to you as to sons: 3
“My son, do not despise the chastening of the LORD, Nor be discouraged when you are rebuked by Him; 6 For whom the LORD loves He chastens, And scourges every son whom He receives.”
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If you endure chastening, God deals with you as with sons; for what son is there whom a father does not chasten? 8 But if you are without chastening, of which all have become partakers, then you are illegitimate and not sons. 9 Furthermore, we have had human fathers who corrected us, and we paid them respect. Shall we not much more readily be in subjection to the Father of spirits and live? 10 For they indeed for a few days chastened us as seemed best to them, but He for our profit, that we may be partakers of His holiness. 11 Now no chastening seems to be joyful for the present, but painful; nevertheless, afterward it yields the peaceable fruit of righteousness to those who have been trained by it. Hebrews 12:3-11 7
Happy Father’s Day!
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Happy Birthday! Cortez McIvor 6/22/89 Sheila Mullins 6/29/84 Paul Crittenden 6/12/89 Robert A. Hillmer 6/29/56 Sandy Mayberry 6/24/58 LaMeka DeBiase 6/20/92 Gary Sullivan 6/09/50 Precious S. McIntosh 6/15/89 Rachel L. Shumaker
6/23/74
Javier Alicea-Nocedal 6/15/94 Ana Sonck 6/20/95 Jordan Lugo 6/13/88 -18-
Congratulations! Employee Anniversaries
Joshua Shea 6/17/13 Carol Townsend
6/07/04
Paul Crittenden
6/04/13
Danyel U. Allen
6/19/12
Laurence Wheless
6/06/13
Rachel L. Shumaker
6/28/04 -19-
Customer Service
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SHAWN BRYANT received GREAT TDJ compliments tonight from Joyce Knight whom has been with TD Jakes for many years. She stated that that Shawn had: EXCELLENT CUSTOMER SERVICE SKILLS VERY PROFESSIONAL DIDN’T RUSH HER OFF THE PHONE VERY HELPFUL BEST CUSTOMER SERVICE EXPERIENCE SHE HAS HAD FOR AS LONG AS SHE HAS BEEN WITH TD JAKES.... GREAT JOB SHAWN BRYANT!!!!! KEEP UP THE GOOD WORK!!!!!
BETH DALTON received a Wonderful CDM Caller Compliment From Mr. Thomas Hollman “Beth did a wonderful job serving me, she deserves as many Kudos as she can receive!” Fantastic Job Beth!!!
A short story about what Dre did for a lead this month: The lead is an 85 year old man who is completely alone. His wife is in the hospital recovering from a heart attack and only 1 of his 2 daughters checks on him from time to time. He did not have the money to pay the monitoring fee and he is a Veteran; sometimes Veterans can get a system at no cost. The man needed a unit but more importantly, he needed someone who could reach out and make sure he was OK. Dre was asked to speak to him because Dre is also a Veteran and has experience with these type of situations. Dre spoke to him, and asked him several question to determine what options were possible. Through the information that Dre obtained from him, contacts were able to be made to a Veteran Liason. She agreed to call Dan and see what she could do to help him. Dre made sure another follow-up call was made to the Liason, and she informed me that she located the man’s physician, whom she will be calling and also making arrangements for the man to begin working with a physical therapist. -21-
Crock Pot Macaroni and Cheese Ingredients 2 cups uncooked elbow macaroni 4 tablespoons butter 2 1/2 cups grated sharp cheddar cheese 3 eggs 1/2 cup sour cream 1 (10 3/4 ounce) cans condensed cheddar cheese soup 1/2 teaspoon salt 1 cup whole milk 1/2 teaspoon dry mustard 1/2 teaspoon black pepper Directions 1. Boil the macaroni in water for six minutes. Drain. 2. In a medium saucepan, mix butter and cheese. Stir until the cheese melts. 3. In slow cooker, combine cheese mixture and add the eggs (I omitted the eggs), sour cream, soup, salt, milk, mustard and pepper. Add the drained macaroni and stir again. 4. Cook on low for 2 1/2 hours, stirring occasionally. -22-
Father’s Day Maze
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Month of : May Outbound - Suzy Galvin Fla. Revenue - Dharnia Gomez FLa. Ani Revenue - Johanna Vasquez Agent Revenue - Janice Jackson Ani Revenue - Jane Rising Agent of the month: JANICE JACKSON
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Prayer Requests As always keep ISA, our families and our clients in your prayers.
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ISA Store Now serving Hot Tea & coffee Drinks Coke, Diet Coke, Cherry Coke, Powerade, Mt. Dew, Fanta, Ginger Ale, Fruit Punch, 5-Hour Energy Shots, and more Food Hot Dogs, Popcorn, Coffee Cake, Muffins, Cookies, Candy Bars, Trail Mix, Chips, honey Buns, and more You can also find a number of specialty products, books, CDs and other items Don’t have cash? Not a problem. Put it on credit. The cost will simply come out of your next pay check!
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