OSA - Operational Support and Analysis (Soporte a la Operación y Análisis)

Page 1

v. 2

0 1 1

Operational Support and Analysis (OSA) ITIL Nivel Intermedio, Service Capabilities Enfoque al Soporte de la Operación y el Análisis de los procesos como base para mejorar la calidad del servicio

www.inteli.com.mx “ITIL® is a registered trade mark of the Cabinet Office, The Swirl logo™ is a trade mark of the Cabinet Office “


Turn static files into dynamic content formats.

Create a flipbook
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.