CSI Support and Ticketing System
Why? • To have a proper track of our quality issues
• To decrease the amount of money we spend on quality cases
• To respond fast to our EPs and Trainees • To unsure we can learn from our mistakes and improve our process
• To have real statistics of the quality of our exchange experiences
How? Our Eps and Trainees will have access to a FAQ webpage where they can have access to the most common questions and issues and they can try to solve their question by themselves.
How? If they cant find a solution to their question or if they need to report a quality case they can “Submit a request”
Submitting a request Once they have clicked on “submit a request� they will be asked to fill a form in order to keep track of the question or issue
Solving the issue: LC will have a log in as a support agent, they can access clicking on “Sign in�
Solving the issue: Once inside each LC will have ticket assigned and they can track and solve the issues our Eps or trainees ask
Solving the issue: Each Ticket is a different case where LC can check all the information in one place.
What’s next?: • Name a CSI responsible in your LC. • Be ready for the training in the next couple of days