Kontacto_No.31_EN

Quarterly publication Year 10 Vol. 31, Riviera Maya

Holiday Villages Montenegro

The best family resort in the Adriatic region!

THE SATISFACTION IN HELPING OUT A radiant 2020 Have a healthy year

EDITORIAL LETTER Thanks to the tremendous work each one of our Karisma family members put in, we were able to achieve our 2019 expectations.

During this year, we were recognized with several awards: All our El Dorado and Azul hotels received 4-Diamond recertification in Mexico, and Safehotels awarded the first Global Hotel Security Standard in the Riviera Maya to our very own Azul Beach Resort Riviera Maya (which will be renamed Margaritaville® Island Reserve Riviera Cancún, by Karisma, once it begins operations). Also, our properties in Jamaica and Punta Cana were recertified as 4-Diamond locations. It was a year of continuous effort!

Our richly-awarded restaurant, Le Chique, located in Azul Beach Riviera Cancún secured 32nd place in Latin America’s 50 Best Restaurants 2019 and was also recognized as Mexico’s Best Hotel Restaurant, by Food and Travel Awards 2019.

In the Sustainability spectrum, last year was very successful:We substituted out our plastic single-use water bottles for returnable glass bottles in all of our Mexican properties, and our Greenhouse at El Dorado Royale received Rainforest Alliance recertification for 2019-2020.

As if that weren’t enough, we came in third place in the “Diversity and Inclusion” category of Great Place to Work™ at national level. Awards and acknowledgements are always a pouring in for us, and this year was no exception.

With our passion intact and with a renewed positive attitude, we now begin a new cycle, one called “2020”.

This year will be historic for our company, thanks to the openings of Margaritaville® Island Reserve Riviera Maya, by Karisma, Margaritaville® Island Reserve Riviera Cancún, by Karisma and Nickelodeon™ Hotels & Resorts Riviera Maya. These achievements are the result of our strategic alliances with two internationally renowned prestigious and innovative brands: Margaritaville® and Nickelodeon™. Our goal is to keep a step ahead in the hospitality industry, to keep positioning ourselves as a leading company at world level.

With the passion that all of you show and teamwork as a basis for our success, this year we will surely continue harvesting important awards.

I challenge you to start this new cycle by working hard to not only reach, but to surpass the targets we set forth.

Sr. Sasa Milojevic President of Operations & CEO Mexico and Caribbean Region, Karisma Resorts of Mexico

INDEX 2 3 8 10 12 14 15 16 20 22 26 30 34 37 40 43 45

Editorial Letter What’s New at… Karisma Hotels & Resorts GIVC’S 2019 Karisma Adriatic: TLBH Adaptation!

Sustainability: We celebrated Sustainability Month in a great way at Karisma Karisma Expansion / Awards & Recognitions SPA: A radiant 2020 Karisma People: The satisfaction in helping out Karisma Foundation: Have a healthy year Cover Article: Holiday Villages Montenegro, The best family resort in the Adriatic region!

Exotic & Prestige New Year’s Eve Celebration Pampering Us Training Collaborator Meetings The Best of The Best Entertainment

General Director: Sasa Milojevic

Creative Director: Rosalinda Graf

Editor: Estela Paz / Mildred Mafud

Art Director: Antonio Violante

Editorial Board:

Editorial Design and Illustration: Nadia Pool

Alberto Roldán (El Dorado Royale, a Spa Resort, by Karisma/El Dorado Casitas Royale, a Spa Resort, by Karisma/ Generations Riviera Maya, by Karisma/Xolumado Inspiration Village, by Karisma), Armando Sánchez (El Dorado

Printing:

Maroma, a Spa Resort, by Karisma/Palafitos at El Dorado Maroma), Coynta Arzola (El Dorado Seaside Suites,

Pixel Press, S.A. de C.V. Carretera Cancún-Aeropuerto Km 15 lote 7, SM 301, Edificio USA Today P.B.

a Spa Resort, by Karisma/Hidden Beach, Au Naturel Resort, by Karisma), Elvis Puc (Azul Beach Resort Riviera

Cancún, Quintana Roo C.P. 77560 Tel. 01( 998) 8862232 / atnclientes@pixelpress.com.mx

Maya), Nayeri Ramos (TUI Sensatori Azul Beach Resort Riviera Cancún), El Cielo Winery & Resort, by Karisma, Tameka Elliott (TUI Sensatori Azul Beach Resort Negril), Beatriz Osorio (Allure Hotels & Resorts by Karisma

Kontacto Magazine

-Colombia), Indira Andujar (Nickelodeon™ Hotels & Resorts Punta Cana/TUI Sensatori Resort Punta Cana),

Publicación trimestral de circulación gratuita, propiedad de Karisma Hotels & Resorts.

Diana Mejía (Oficinas LATAM), Sahira García (Cedar Creek International).

Address: Collaborators:

Carretera Federal-Tulum Km. 55.3, Centro Playa del Carmen, Quintana Roo, México C.P. 77710.

Cinthia Estrada y Mariana Aguilar (El Dorado Royale, a Spa Resort, by Karisma/El Dorado Casitas Royale, a Spa

Teléfono: +52 (984) 206 3470

Resort, by Karisma/Generations Riviera Maya, by Karisma/Xolumado Inspiration Village, by Karisma), Mónica Cruz (El Dorado Maroma, a Spa Resort, by Karisma/Palafitos at El Dorado Maroma), Cecilia Medina (El Dorado

Circulation:

Seaside Suites, a Spa Resort, by Karisma/Hidden Beach, Au Naturel Resort, by Karisma), Gamaliel Tuz (Azul

1,000 copies.The content of the articles is the responsibility of their author and do not necessarily reflect the opinion of the

Beach Resort Riviera Maya), Daniel Castellón (TUI Sensatori Azul Beach Resort Riviera Cancún), Diego Jaramillo

Editorial Board, nor does it represent the official posture of the Hotels sponsoring this magazine. Advertising information

(Oficinas LATAM), Lyn Santos (Sustentabilidad), Grecia López (Spa), Fernando Peralta (Oficina Cancún).

is the sole responsibility of the advertisers.

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WHAT’S NEW at Karisma Hotels & Resorts

AZUL BEACH RESORT RIVIERA CANCUN

BY KARISMA

Le Chique’s Award Our multi-award-winning restaurant, Le Chique appeared for a second year in a row in the prestigious list “Latin America’s 50 Best Restaurants”, occupying 32nd place.

Le Chique’s Anniversary Last October 5th, we celebrated Le Chique’s 10th anniversary. Eleven chefs of great repute in the gastronomic sector were present, and a fabulous meal with a unique menu was offered, along with a special pairing.

Stewardship Course In an effort to provide excellent service to our guests, a training course in Stewardship was held, instructed

by Mr. Miguel Alvear. Our butlers upgraded their knowledge in baggage packing and unpacking, room orientation, VIP check ins and more.

Mixology course In order to offer more innovative drinks for our bar guests, ten of our bartenders took part in a Mixology course, instructed by Mr. Sebastián Monje. Many different types of drinks were prepared with delicious creams and foams.

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WHAT’S NEW AT...

EL DORADO SEASIDE

A SPA RESORT, BY KARISMA Multiple acknowledgements At EDSR, we have had the privilege of being recognized by big businesses. · Spa & Wellness Mexicaribe Award 2019: Náay Spa received this award for a second consecutive year. · Golden Apple Award 2019: Thanks to our high standards and level of excellence, Apple Vacations awarded us this prize. · TUI Sensimar Sustainability Gold Award & TUI Sensimar Wifi Silver Award: These prizes were obtained during TUI’s 2019 Annual Conference in Turkey.

F&B Activations A pop-up bar from Aperol Spritz was permanently installed in Plaza Zócalo.

“PIB” Mayan buried oven Adopting regional traditions, a buried oven was installed in front of the Seaside Market restaurant in order to share part of the creative process interactively with our guests.

Members Appreciation Week Our property organized a party in Exotic’s pool to celebrate Members Appreciation Week.

The party included a variety of grilled food options, mixology, pool games and a Disc Jockey.

Mother’s Room In order to provide our female employees who are nursing a comfortable well-equipped area to feed their child, a Mother’s Room was inaugurated in the staff common area.

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NOM 035 We implemented NOM 035 HR standards in October, providing courses and informing personnel.

OCTOBER – Cancer Awareness Month Pink orchids adorned the entire hotel, along with pink ribbons on the employee badges, a pink welcome drink for the guests as they arrived and there were spa specials for guests and staff alike.

CCTV Project In conformity with the Security Check standard, we began installing and activating 164 cameras in October.

No more plastic As part of our Sustainability Program, we started working with returnable glass bottles.

WHAT’S NEW AT...

EL DORADO ROYALE

A SPA RESORT, BY KARISMA

Chilli Pepper Festival 2019 Our traditional Chili Pepper Festival was held for our guests and the general public, with exquisite samplings of food and craft beers to taste.

Aquaerobics New exercise program for our guests from our entertainment team.

Fuentes Culinary Theatre Our remodeled Fuentes Culinary Theatre introduces a new concept and an improved show, where our guests experience a live and more interactive show.

Renovations Many different construction tasks were performed in the renovation of Bar Gaviotas and Health Bar, and new furniture was installed in the foyer of the Fuentes Culinary Theatre.

Swimsuit Stores Catwalk Every Saturday, during the Foam Party, a Swimsuit fashion show on a catwalk shows off our specials from our Swimsuit Stores.

Le Petit Chef A new gourmet experience awaits our guests, especially our little ones, where they can awaken their culinary senses with the help of Le Petit Chef.

Swords on La Isla A new concept for the presentation of the finest of cuts, served on swords (spits?) at our La Isla restaurant.

Fire Show This exciting night time show is performed every Thursday at Guacamayas Bar.

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WHAT’S NEW AT...

PALAFITOS

AT EL DORADO MAROMA

A New App! With this app, our guests can get exclusive offers, contact us by chat for any needs, look up general information and enjoy many other benefits. It has been a big success!

Palaflitos Overwater Bungalows, one of the most luxurious in the world Our 5-star resort, with 30 gorgeous specialty rooms, has been named by the prestigious internationally acclaimed magazine Travel and Leisure as one of the most luxurious in the world.

We are very proud!

EL CIELO

WINERY & RESORT,

BY KARISMA

Valle Food & Wine Fest This incredible festival brought together more than 40 chefs, combining culinary and artistic talent with music.

The favorite dish of the night was an exquisite pork belly taco that left guests lining up for second helpings.

Lunas de Octubre With drinks and appetizers to accompany the wonderful night time spectacle, the astronomy students from UNAM observed the full moon in the winery garden.

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6th Anniversary and Launch of G&G wines by Gina Sommelier With 7 chefs present last September, the 6th anniversary of the winery was held, along with the launch of a new line of “G&G by Gina Sommelier” wines. The renowned chefs prepared tasty sampling dishes, each marinated with one of these novel wines.

WHAT’S NEW AT...

ALLURE HOTELS

BY KARISMA

Colombia Travel Expo Our hotels were represented at the Colombia Travel Expo, a networking, promotion and commercialization event for our Colombian tourist destinations and products.

Dónde Restaurant Week Near the end of last year, our Red Knife Parrilla restaurant participated in Dónde Restaurant Week, which turned out to be a great opportunity to reach a very diverse public, delighting their palates with incredible recipes and a tour of the gastronomic senses, specially designed by our Chef Patrón Diego Ibarra.

Corona Sunset en Allure Our hotels were represented at the Colombia Travel Expo, a networking, promotion and commercialization event for our Colombian tourist destinations and products.

AZUL BEACH RESORT NEGRIL

BY KARISMA

Meatless Monday We have implemented Meatless Mondays in our staff cafeteria, fulfilling the second of our Objectives for Sustainable Development.

Sustainability Festival The most anticipated activities by our employees were the “Trashy but Bashy” fashion parade and the “Azul Kings and Queens of Sustainability” singing competition.

Family Sunday Sundays are 100% family days, with Movie Night on the Amber Terrace.

Remodeling the pedestrian walkway The employee walkway was repainted and new industrial lighting was installed, so that night time crossings are trouble-free.

NICKELODEON™ HOTELS & RESORTS PUNTA CANA Annual Security Check Certification Last October we were audited by Safety Check from Cristal America, achieving certification for 2020 with a 90-point score, and we achieved 96.86-pointSecurity Check score.

Nick Jr Month In an effort to promote our characters better, we put on a Nick Jr. Month. In all thematic areas of the hotel, such as the Zext Restaurant and Nick Lobby, different activities were held, inspired by the water park.

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GIVC’S

12TH Annual Gourmet Inclusive® Vacation Consultant Sales and Marketing Forum & Awards Each year, Karisma Hotels & Resorts recognizes and honors the top performing travel professionals at the Gourmet Inclusive® Vacation Consultant Sales and Marketing Forum Awards.

Hosted at El Dorado Royale, over 150 Gourmet Inclusive® Vacation Consultants from around the world participated and recaped the great milestones we have been able to achieve with the dedication and loyalty of our travel agent partners throughout the years.

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GIVC is about recognizing and celebrating the hard work and success of Karisma Hotels & Resorts’ top performing travel partners, so the event kicked-off with a one of a kind Super Heroes themed night, which turned the main ballroom into the largest Super Headquarters to get the engines started for the following days.

The next morning, the Sales & Marketing Forum took place under the title “No Guts, No Story” where Marilyn Cairo, AVP of Sales for North America, encouraged each of the travel professionals in the room to do things differently. In a world where the new generations of clients want to create unique memories, live new experiences when travelling and make decisions quicker than ever, travel agents need to work towards finding new creative ways of engaging with their clients and building long-lasting relationships with them.

During the Forum, travel professionals also had the opportunity to hear and learn from the leaders of worldwide renowned brands like El Dorado Spa Resorts, Margaritaville and Nickelodeon, who shared their opinion and advise on multiple trend topics in the industry, as panelists, and encouraged travel partners to keep their focus on the future which will bring growth, challenges and new opportunities.

Mandy Chomat, President of Premier Worldwide Marketing, exclusive worldwide sales and marketing representatives for Karisma Hotels & Resorts, wrapped up by thanking ur travel agent partners for their loyal support and encouraged them to keep working hard as new projects will continue to come.

GIVC’S

The company was incredibly proud to have welcomed our valued travel agent partners at El Dorado Royale for our 12th Annual GIVC Sales & Marketing Forum Awards to celebrate another year of hard work and reaching goals together. Our Gourmet Inclusive@ Vacation Consultant are an instrumental part of the company’s ongoing success. As Karisma Hotels & Resorts continues its rapid global growth, we look forward to building upon our relationship with the Gourmet Inclusive® Vacation Consultants to deliver valuable tools, enhanced programs and offers, authentic experiences and exceptional new properties around the world.

The 12th annual Gourmet Inclusive Vacation Consultant Sales & Marketing Forum wrapped up with an Awards gala to honor the top producing travel professionals.

At the beginning of the gala night, the successful year for the company was highlighted with multiple awards including having the resort’s own Le Chique Restaurant named the Best Restaurant in a Hotel for the 2nd year in a row by Food & Travel Reader Awards.

The night wrapped up as Marilyn Cairo thanked everyone for another amazing year of partnership and friendship and support and opened an invitation to reunite next year for the 13th Annual Gourmet Inclusive® Vacation Consultant Sales and Marketing Forum & Awards to take place in October 2020.

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KARISMA HOTELS ADRIATIC

TLBH ADAPTATION!

Dynamic days and dream nights, during sunny summers and brilliant winters!

As you read these words, The Long Beach Hotel is receiving a new outfit. The summer hustle and bustle opened its doors to the possibility of new tones for 2020. A path to a renewed vacation experience will begin!

The new indoor pool brands our Karisma hotel as being the first one in the region, and the only hotel in the Ulcinj Riviera with this feature. This affords us year-round operation and a variety of additional activities for the high season! We will let the images and the CGI speak for themselves, as to what TLBH looks like now!

Visit www.longbeachmontenegro.com for a visual experience of our recently upgraded property!

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KARISMA HOTELS ADRIATIC

· Winter moments of our·

FUERZA KARISMA

Now that high season is virtually over, let’s dedicate some time to our own education and development, while we continue to host our winter guests. All of our personnel participated in special workshops and educational seminars regarding the recognition of the indicators of human trafficking in the hotel industry.

Our team also celebrated the winter holidays. A special day was dedicated to our younger Karisma members, and Santa came to make sure that all their wishes were heard and that they received their gifts.

We send a collective special wish to Santa that 2020 will be even better!

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PASSION FOR SUSTAINABILITY

We celebrated Sustainability Month in a great way at Karisma Every year, in October, Karisma focuses their efforts on promoting a responsible lifestyle, whether in our hotels, with our families and friends, or in the communities. This is “October, Sustainability Month”, a month-long dedication to Sustainability, through motivational speakers, educational courses and networking under the responsible sustainability umbrella.

In 2019 the theme was directed toward The United Nations’ Objectives for Sustainable Development (OSD), to end poverty, protect ecosystems and build inclusive and strong communal societies, and that are fundamental in our Sustainability Policy.

In this 2019 edition 3,499 employees and 1,589 beneficiaries were involved (community, alliances and employee families). Impressively, 6,561 hours were dedicated to this project, taking into account all the related activities.

ENVIRONMENTAL CALENDAR JANUARY-MARCH 2020 January 25

January 26

January 28

February 2

February 4

February 11

February 14

International Women and Girl in Science Day

World Energy Day

CO2 National Biologist Day

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World Environmental Education Day

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World CO2 Emissions Reduction Day

“Wetlandsand Biodiversity” World Wetlands Day

World Cancer Day

PASSION FOR SUSTAINABILITY

Karisma is committed to the elimination of Single-Use plastics in all hotels by 2021 In accordance with our sustainability philosophy, we have developed a Plan for the Elimination of Single-Use Plastics, the goal of which is to eliminate these entirely at all our locations around the globe by 2021, and to achieve this, we began substituting plastic drinking straws in 2018 with biodegradable ones (for ‘frozen’ drinks only). Continuing our efforts to reach these goals, in 2019 we then moved to substitute a plastic product that has generated more volume than all others, in our hotels, with more eco-friendly options: In September, on Mexican Independence Day, all of our hotels substituted plastic drinking water bottles with returnable glass ones, and now, in January 2020, we installed refillable dispensers in all rooms to replace the single use toiletries. In taking these two actions, we are able to avoid the production of 50 tons of residual plastics per hotel. We save over 1.8 million liters of water and will avoid the emissions of over 120 tons of Carbon Dioxide.

Alliances that Karisma has forged and renewed during 2019

March 1

March 3

March 5

March 8

Zero Discrimination Day

World Wildlife Day

World Energy Efficiency Day

International Women’s Day

March 21

International Discrimination Elimination Day / World Down’s Syndrome Day

March 22

World Water Day

March 28

Planet Hour

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KARISMA EXPANSION

NICKELODEON™ HOTELS & RESORTS RIVIERA MAYA

AWARDS 4 DIAMONDS FOR EL DORADO

The construction of Nickelodeon™ and the Water Park in Riviera Maya is in full swing. 4 Theme Suites, 276 Guest Rooms, 7 restaurants and 4 bars will all be operational in 2020.

MARGARITAVILLE® ISLAND RESERVE RIVIERA MAYA, BY KARISMA

Thanks to the fulfillment of the hygiene and design requirements that the AAA (American Automobile Association) established, the following properties in our portfolio were awarded 4 Diamond recertification: · El Dorado Maroma a SPA Resort, by Karisma · El Dorado Royale a SPA Resort, by Karisma · El Dorado Casitas Royale a SPA Resort, by Karisma · El Dorado Seaside Suites a SPA Resort, by Karisma · Generations Riviera Maya, by Karisma

QUALITY ASSURANCE AWARD

Thanks to our characteristic exceptional service, Delta Vacations granted various of our properties the Quality Assurance Award. · · · · ·

El Dorado Casitas Royale a Spa Resort, by Karisma El Dorado Maroma a Spa Resort, by Karisma El Dorado Royale a Spa Resort, by Karisma Generations Riviera Maya, by Karisma Nickelodeon™ Hotels & Resorts Punta Cana.

This award is only granted when the property has a 99% satisfaction rating from their guests!

Inspired by Jimmy Buffet’s music and lifestyle, Margaritaville® Island Reserve Riviera Maya, by Karisma will open its doors in the 4th quarter of 2020, with 355 rooms, 5 restaurants, 4 bars and 2 gourmet corners.

MARGARITAVILLE® ISLAND RESERVE RIVIERA CANCÚN, BY KARISMA

SAFEHOTELS FOR ABH, AND SOON IRRC

Safehotels, a leading international company that certifies properties in Hotel Security and Protection, granted the Global Security Hotelier Standard to Azul Beach Resort Riviera Maya.

This resort will be renamed Margaritaville® Island Reserve Riviera Cancún, by Karisma, once it begins operations.

We are the first Riviera Maya hotel to achieve this Certification.

The goal is to have all of our hotels in the region to be certified during 2020.

LE CHIQUE ACKNOWLEDGEMENTS

Our award-winning restaurant Le Chique, located in Azul Beach Riviera Cancún by Karisma was recognized as the Best Hotel Restaurant by Food and Travel Awards 2019.

Further, the restaurant ranked #32 in the Latin America’s Best Restaurants 2019.

Azul Beach Resort Riviera Maya will be transformed into our first resort formed by our alliance with Margaritaville®, called the Margaritaville® Island Reserve Riviera Cancún, by Karisma. The conversion began late last September.

MARGARITAVILLE® ISLAND RESERVE CAP CANA, BY KARISMA Late last November a ground-breaking ceremony was held for the construction of the Margaritaville® Island Reserve, by Karisma in Cap Cana. It is an all-inclusive property introducing this renowned resort brand to Dominican Republic, expanding Karisma’s presence in the region.

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GREENHOUSE RECERTIFIED

Our El Dorado Royale Greenhouse received recertification by the Rainforest Alliance for the 2019-2020 period.

BRONZE FOR TUI SENSATORI PUNTA CANA

Our property in Dominican Republic, TUI Sensatory Resort Punta Cana received from TUI the Bronze Award 2019 in the Spa Installations and Services category based on Guest Satisfaction surveys. It is worth noting that, thanks to this acknowledgement, our Spa in Dominican Republic is now in third place in the world in this category.

SPA

A RADIANT

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In life, everything is in constant movement but each year we have the opportunity to make a “new start�. These restarts imbue us with the desire and impetus to start making changes in our life and there is no change that is more genuine than the one that is done in love.

Therefore, to start this year, our recommendation is that you take the chance and get yourself some personal space and start 2020 with renewed zest. Visit any one of our spas, and check out the following facial recommendations:

CITRUS VITA-ESSENCE

A citrus based aromatic ritual for radiant skin Includes: Citrus aromatherapy, a prep massage to prepare and clean the skin, smooth and effective exfoliation, an antioxidant concentrate that firms up the skin, based on 6% ascorbic acid, an anti-aging and remodeling massage, a hydrating and firming soufflĂŠ mask, plus a hand and arm massage.

Benefits: 100% antioxidant and firming treatment, restores shine and revitalizes the skin, intensively hydrating it, for a smooth and glistening feel.

O2 RELAX

This facial will oxygenate, refresh and restore the healthy tone of your skin.

Includes: Prep and clean skin massage, enzyme exfoliation or glycolic exfoliation and other A.H.A. therapies, hydrating hand treatment, concentrated oxygenation treatment, remodeling massage, oxygenating and purifying detox mask, a balancing and revitalizing cranial massage and a hand massage.

Benefits: Brightens the skin, fades dark spots, fresh, radiant and healthy skin, deep, revitalizing hydration and restoration of healthy skin tones.

S.O.S. SENSITIVITY

This is a calming treatment that firms the skin, and is an anti-inflammatory for all types of sensitive skins.

Includes: Smooth and effective skin cleansing ritual, enzymatic exfoliation with papaya and nopal cactus extracts, a firming concentrate with arnica anti-aging relaxing massage, hydrating mask, hand and arm massage.

Benefits: Perfect calming treatment for irritated skin, reduces redness and inflammation, preserves the natural hydration level of the skin, while brightening and evening out the skin tone.

INHIBIT FACE-LIFT

This is a lifting treatment of the expression lines that cause wrinkles, to minimize them, and a complete rejuvenation that inhibits, fills, tenses and reforms the skin, a complement, or an alternative to more invasive medical aesthetic processes.

Includes: Master make-up removing technique, intensive yet delicate exfoliation, combination of acids in two phases, cellulose and cotton mask, advanced facial massage techniques and an activating massage with an Activating Facial Brush, super-concentrated anti-wrinkle cream with relaxing neuropeptides, repairing and mask and a filler-effect hyaluronic acid-based hydrator.

Benefits: It effectively corrects and blurs wrinkles and expression lines, while visibly filling out the skin from the inside, providing volume and elasticity; significantly smooths and softens skin texture, in addition to renewing and illuminating complexion; highly regenerating, it reforms the skin structure, provides a powerful instantaneous tensing action and an exceptional level of hydration; enables and prolongs the effects of microinjections and other medical-aesthetic processes.

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KARISMA PEOPLE

THE SATISFACTION

in helping out Many times in our lives we need to un-learn preconceived ideas to give us the opportunity to explore new spaces and live different experiences. This is something like what we need to do when we think of going to a spa. If you never have gone to one, it is likely that you think the treatments offered are only for when you have a pain or some question about beauty treatments.

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KARISMA PEOPLE It’s hard to imagine that what is offered in these paradisiac spas will benefit us, not only physically but also emotionally. In our search for personal well-being sometimes we get lost and forget to generate acts of love for oneself, and these treatments are the little things that make us flourish from a balanced body, mind and heart. And you can find all that at ... a spa.

As soon as you arrive at Náay or Vassa Spa, you can just feel and immediate change in environment. The scents, the music and the smiles submerse you into an alternate universe.

Celso, summarizes in one comment what it is like to work at a spa: to be able to perceive the pains of others and be intent on relieving them.

This is a truly beautiful realization, because it is just what the definition is of the virtue of compassion. Seneca said that this is one of humanity’s most endearing faculties, to be compassionate, meaning “to be able to perceive someone’s suffering, empathize with them, and acting to alleviate their pain, reducing or completely eradicating the painful situation.” To achieve this one must feel much love for one’s neighbor, for we all agree here at the spa, that one of the most gratifying feelings is to see someone come out of their treatment transformed, with a new attitude, with no pain, and with a huge smile.

It is an environment full of thankfulness and love.

All the parts that function when someone enters the spa are important, the receptionist, the one that guides the guest and the one doing the massaging, since right from the first step, an atmosphere of trust must be engendered. Ammenda says that at work, they are all a big team and with some people it is more than just a work relationship, true friendship emerges. For Eva, her team is a family, where all care and support each other.

QUALITIES THAT TRANSFORM

Your life changes when you work in a spa. It is a place where every day you can display your virtues. What is needed to work at the spa? · Compassion

· Patience

· Love for what you do

· Self-sacrifice

· Kindness

· To know how to listen

· Empathy

· Inner Strength

· Sensitivity

Working at the spa has affected each of the interviewees in a different way. For Rafaela it has been a place to grow and to be proud of. For Dianne and Leidy, it is a place where they never feel forced to work, because they are doing what they enjoy and love to do. Celso sees it as an opportunity to enjoy each other’s happiness. Ana and Yosarys consider it really fortunate for them to be able to work with managers that encourage growth and learning. Sofia is just truly happy with virtually everything around her.

TAKE A DEEP BREATH

These are the favorite treatments you really need to try!

ABR - Celso.The Pre-Hispanic is complete and very satisfying.

ABR - Norma.A full-body massage, a facial and an exfoliation.

Ask for Coconut Mud, you will love it.

ABR - Lismary.I recommend a full body wrap with a massage.

You will be happy and very relaxed.

ABR - Ana.Try the facials and accupressure. issuu.com/karisma-mx /

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KARISMA PEOPLE

SDR - Nidia.- Any time is the right time for a massage. Make it special by bringing a friend along.

SDR - Yosarys.An open mind and Coconut Mud are all you need.

It is interesting to see how each one came to be in this profession. It seems like they were all guided by the universe, finding the perfect place for them to accomplish their mission in life, that is, to help others alleviate their pain and suffering. Nurses, Biologists, Foreign Trade Specialists are just some of the professions that have been left behind to make way for these new experiences. The general feeling is, as Ammenda said, that they have been predestined to do exactly what they are doing today.

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I find my happiness in the happiness of others - Pierre Corneille

KARISMA PEOPLE

Some of them - since they were little - were told that they had “good hands” or were able to practice on their families and, through massages and aromatherapy, they feel it was showing them much loving care. Cynthia, for example, remembers how her mom cured the family through massages, as did Yosarys’ mom would reduce her fever with “Siempre Friesca” (Peperomia pellucida) herb, or Norma’s grandmother, who used to give prenatal massages and would bring her along to help her. In some cases, this tradition and heritage of love carries on into subsequent generations. Some of Rafaela, Nídia and Leidy’s children have discovered their taste for massages by practicing since they were small, because they saw what love and care this implied.

The connections that are generated in the spa are strong and enduring. They are an interchange of energy and emotions that mutate and renew themselves, not only for the one doing the giving, but also the one receiving the treatment.

Lismary thinks that working at the spa requires much personal preparation, balance and serenity, since therapists need to know how to distinguish between their own feelings and those that “stick” to them during the massage. To be able to separate these and transform it all into a state of relaxation and peace requires great inner strength.

On the other hand, Karen adds that all the training and preparation that is required of a therapist is so important because of the great responsibility it is to treat someone in their most vulnerable points. It is the therapist’s job to reassure the guest that he or she can be trusted and will not hurt the guest. All interviewees agree wholeheartedly.

ABN-Ammenda.Facials are amazing.

ABN-Dianne.-My recommendation is a Swedish Massage and reflexology.

This is a profession where many loving moments are lived, for oneself and for others. These are places where conditions offer opportunities to grow and incite more virtues that make us better people. At the end of the day, people that work in a spa leave work with a big smile and a fulfilled heart because daily they see that what playwright Pierre Corneille stated, “I find my happiness in the happiness of others.”

EDS - Karen.- If you are asking for a full body massage, make sure you ask to complement it with a cranial massage.

EDM - Eva.- Aromatherapy.

I recommend keeping an essential oils kit at home, it’s a great emotional help.

EDS - Leidy.When you ask for a massage, have it done with essential oils, it is truly relaxing.

EDR - Sofía.- There is nothing more relaxing as a facial with reflexology treatment.

EDR - Paulina.Try Coconut Mud with an exfoliating massage, you will come out smiling!

EDM - Cinthya.Forget your fears, have an open and receptive mind and attitude.

Live the experience of the spa. I am recommending this Pre-Hispanic treatment.

EDR - Rafaela.- Treat yourself to a foot reflexology treatment. If you feel awkward being touched on some part of your body, it may well be an indication that this place is one that needs attention.

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19

KARISMA FOUNDATION

Have a

HEALTHY YEAR

Every year we try to fulfill our New Year’s resolutions. When we analyze our lives, we set personal goals that can be physical or spiritual ones. But what about goals that have to do with our health?

Health is an important part of the emotional and financial health of our family. The smallest of decisions that we take in this area can affect our whole future and our quality of life.

20 / Karisma Hotels & Resorts

KARISMA FOUNDATION

Year after year Karisma Foundation A.C., has recognized that obesity, diabetes and hypertension cases have increased among the foundation’s beneficiaries. This situation coincides with national statistics these days that show these illnesses as being leading causes of death around the world.

Excess weight and obesity, with their inherent complications are the cause of death for 2.8 million people a day. These are triggers that increase the risk of disabilities, hypertension, diabetes etc.

Nowadays, only 45% of patients with diabetes are following the prescribed medical treatment, and less than 65% of those with hypertension take their blood pressure daily. Nearly 60% of people don’t even know if they have either of these two illnesses.

This data is not very hope-inspiring, as it reveals the gravity of the situation, that so many people do not understand how dangerous these diseases are. If not treated in time, diabetes can cause heart problems, strokes, blindness, kidney disease and lower-limb amputation. Hypertension kills 9.4 million people in the world. It is responsible for 45% of all heart attacks and 51% of all strokes. Cancer is a terrible disease, but the risk of cancer can be reduced by 50% if one has a healthy lifestyle.

At the Foundation, we want you to be healthy.

So, we beg you to take advantage of our visits and that you get regular medical checkups. A lifestyle change is not easy but it is very important. Nutritious and balanced meals, physical activity, avoiding stress and a sedentary lifestyle are some of the things you can do to kick off 2020 with a positive attitude and love for self.

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COVER ARTICLE

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COVER ARTICLE

The best family resort in

THE ADRIATIC REGION! Holiday Village Montenegro (HVM) opened its doors to the world 20 months ago, and since then it has grown and had some capacity improvement.

With the largest swimming pool on the Southern coast of Montenegro and an unparalleled experience for the whole family, we are positioned as one of the prime hot spots in the Adriatic region and - we can proudly add - all of Europe.

Our guests come from all over the world, we have had folks visit from six continents enriching our team and our knowledge, by learning new expressions and cultures, pushing our imaginations to the limit when creating dishes and drinks that match the tastes and scents of the seas.

The winter months brought winter fun, but the spark remained during our New Year’s party where the live band, all glitter and glam, took us into 2020!!

A WAVE OF SPORTS AND HOBBIES! Whether you are a professional chess player, a passive tennis player or you just want to make a perfect cocktail and consider that to be a sporting event, it’s all fun and games for the adults here at Holiday Villages Montenegro.

Holiday Village hosted the European Chess Tourney at the end of 2019 and for several days we received the best math brains on the continent, and the event was broadcast live to chess fans all over!

Our summer guests are encouraged to test out their abilities in soccer, volleyball, archery and tennis. Others are willing to try out new things, like kite surfing and looping at one of the prime kite destinations in the world. The seven miles along Long Beach were coverted into a fantastic playground!

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COVER ARTICLE

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COVER ARTICLE

Leisure and Spice,

& EVERYTHING GOURMET Did you know that Montenegro has some of the oldest olive trees in the world?

Well, now you know! Therefore, our Food and Beverage team always makes sure to have olivebased delicacies well represented among the cultural culinary delights offered to our guests on our menus. Near our Ucinj Riviera an Olive Festival is held annually, where traditional master craftsmen get together to show off their furniture, soaps and local food products. When compared to the Budva, Boka and Bar regions, our Ulcinj Karisma partners to the Southeast always win out, and our HVM colleagues are reassured that what we have comes from the best region. Olives aren’t the country’s only native offerings, Montenegro’s mountainous region is blessed with world-famous prosciutto wines, coveted by wine connoisseurs. Our guests can experience something marvelously different every day spent at Holiday Village Montenegro.

The only thing left for the guest to do is to choose which way he’d like to best spend his time.

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EXOTIC & PRESTIGE TRAVELERS PAMPERING US

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EXOTIC & PRESTIGE TRAVELERS

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EXOTIC & PRESTIGE TRAVELERS

TRAINING

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EXOTIC & PRESTIGE TRAVELERS

Roomboy

Paola Solano

Sales

Personal Concierge

SEP

SEP

Luis Echeverría

Jason Dickie

Gisselle Ayuso

OCT

Roomboy

Personal Concierge

OCT

SEP

Josué Méndez

Sergio Chan

Enrique Camarena

Roomboy

OCT

OCT

Head Butler

VLO

SEP

José Luis Peñaloza

Personal Concierge

Mayra Castro

OCT

SEP

Reina Quintanilla

OCT

THE BEST OF THE BEST

José Luis Sagarena

OCT

COLLABORATOR MEETINGS

Yadira Mayorquin

Closer

Concierge Members

Personal Concierge

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NEW YEAR’S EVE CELEBRATIONS

ABN

ABR

ABN

ABR

New Year’s Eve

CELEBRATIONS ALH

ABR

ABN

EDM

EDR-El Dorado Royale a SPA Resort, by Karisma / EDCR-El Dorado Casitas Royale a SPA Resort, by Karisma / GRM-Generations Resorts, by Karisma / EDS-El Dorado Seaside a SPA Resort, by Karisma / EDM-El Dorado Maroma a SPA Resort, by Karisma / ABR-Azul Beach Riviera Cancún, by Karisma / ABH-Azul Beach Riviera Maya, by Karisma 30 / Karisma Hotels & Resorts

NEW YEAR’S EVE CELEBRATIONS

ECW

ECW

EDM

ABN

EDM

E&P

ABR

E&P

ALH E&P

EDM

EDRR

E&P

ABN-Azul Beach Negril, by Karisma / ECW-El Cielo Wnery &Resort, by Karisma / SNH-TUI Sensatori Punta Cana &NickelodeonTM Hotels & Resorts Punta Cana / ALH-Allure Hotels, by Karisma issuu.com/karisma-mx /

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NEW YEAR’S EVE CELEBRATIONS

SNH

EDSR

EDRR

EDRR

KRM

EDSR

EDRR

SNH

ALH

SNH

EDR-El Dorado Royale a SPA Resort, by Karisma / EDCR-El Dorado Casitas Royale a SPA Resort, by Karisma / GRM-Generations Resorts, by Karisma / EDS-El Dorado Seaside a SPA Resort, by Karisma / EDM-El Dorado Maroma a SPA Resort, by Karisma / ABR-Azul Beach Riviera Cancún, by Karisma / ABH-Azul Beach Riviera Maya, by Karisma 32

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NEW YEAR’S EVE CELEBRATIONS

ECW

EDSR

KRM

KRM

EDSR

SNH

ALH

KRM

ECW ABN-Azul Beach Negril, by Karisma / ECW-El Cielo Wnery &Resort, by Karisma / SNH-TUI Sensatori Punta Cana &NickelodeonTM Hotels & Resorts Punta Cana / ALH-Allure Hotels, by Karisma issuu.com/karisma-mx /

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PAMPERING US ABH

ABH

ABN

ABH

ALH

ABR

ALH

ABN

ALH

ABN

ABH

ABR EDR-El Dorado Royale a SPA Resort, by Karisma / EDCR-El Dorado Casitas Royale a SPA Resort, by Karisma / GRM-Generations Resorts, by Karisma / EDS-El Dorado Seaside a SPA Resort, by Karisma / EDM-El Dorado Maroma a SPA Resort, by Karisma / ABR-Azul Beach Riviera Cancún, by Karisma / ABH-Azul Beach Riviera Maya, by Karisma 34

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PAMPERING US

SNH

ABR

ALH

ABR

ABN

GRM

EDM

SNH

GRM

EDSR

ABN-Azul Beach Negril, by Karisma / ECW-El Cielo Wnery &Resort, by Karisma / SNH-TUI Sensatori Punta Cana &NickelodeonTM Hotels & Resorts Punta Cana / ALH-Allure Hotels, by Karisma issuu.com/karisma-mx /

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PAMPERING US

EDM

EDM

SNH

EDR

EDSR

EDSR

EDR

EDSR

EDR

SNH

EDR

EDM

EDR-El Dorado Royale a SPA Resort, by Karisma / EDCR-El Dorado Casitas Royale a SPA Resort, by Karisma / GRM-Generations Resorts, by Karisma / EDS-El Dorado Seaside a SPA Resort, by Karisma / EDM-El Dorado Maroma a SPA Resort, by Karisma / ABR-Azul Beach Riviera Cancún, by Karisma / ABH-Azul Beach Riviera Maya, by Karisma 36

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TRAINING ABH

ABN

ABH

ABN

ABN

ABR

ABR

ABR

KRM

ALH

KRM

ABN-Azul Beach Negril, by Karisma / ECW-El Cielo Wnery &Resort, by Karisma / SNH-TUI Sensatori Punta Cana &NickelodeonTM Hotels & Resorts Punta Cana / ALH-Allure Hotels, by Karisma issuu.com/karisma-mx /

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TRAINING

EDSR

ALH

ECW

ECW

EDR

ECW

EDR

EDM

EDM

GRM

GRM EDR-El Dorado Royale a SPA Resort, by Karisma / EDCR-El Dorado Casitas Royale a SPA Resort, by Karisma / GRM-Generations Resorts, by Karisma / EDS-El Dorado Seaside a SPA Resort, by Karisma / EDM-El Dorado Maroma a SPA Resort, by Karisma / ABR-Azul Beach Riviera Cancún, by Karisma / ABH-Azul Beach Riviera Maya, by Karisma 38

/ Karisma Hotels & Resorts

TRAINING

ALH

EDR

EDR

SNH

SNH

EDSR

EDSR

ECW

EDSR

EDM

ABN-Azul Beach Negril, by Karisma / ECW-El Cielo Wnery &Resort, by Karisma / SNH-TUI Sensatori Punta Cana &NickelodeonTM Hotels & Resorts Punta Cana / ALH-Allure Hotels, by Karisma issuu.com/karisma-mx /

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COLLABORATOR MEETINGS

ABH

ABH

ABH

ABH

ABN

ALH

ALH EDR-El Dorado Royale a SPA Resort, by Karisma / EDCR-El Dorado Casitas Royale a SPA Resort, by Karisma / GRM-Generations Resorts, by Karisma / EDS-El Dorado Seaside a SPA Resort, by Karisma / EDM-El Dorado Maroma a SPA Resort, by Karisma / ABR-Azul Beach Riviera Cancún, by Karisma / ABH-Azul Beach Riviera Maya, by Karisma 40 / Karisma Hotels & Resorts

COLLABORATOR MEETINGS

ABN

ABR

ABR

ABN

ABN

ALH

EDM

ABR

ECW

ECW

ALH

EDR

EDSR

ABN-Azul Beach Negril, by Karisma / ECW-El Cielo Wnery &Resort, by Karisma / SNH-TUI Sensatori Punta Cana &NickelodeonTM Hotels & Resorts Punta Cana / ALH-Allure Hotels, by Karisma issuu.com/karisma-mx /

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COLLABORATOR MEETINGS

SNH

ECW

GRM

EDM

ECW

EDM

EDR

EDSR

GRM

EDM

EDSR

EDR

EDR

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EDSR

THE BEST OF THE BEST

THE BEST OF THE BEST OCT.

Manuel Rodríguez

Bersain Jiménez

SEP.

Adriana Pérez

Housekeeper

Ana Aguilar

oct.

OCT.

Gustavo Moguel

Liborio Pérez

SEP.

Milton Landa

Concierge

SEP.

SEP.

Daniela Robles

SEP.

José Kuk

Housekeeper

SEP.

SEP.

Edmerita Jiménez

SEP.

EL DORADO SEASIDE SUITES A SPA RESORT,

BY KARISMA

Eduar Chan

Gardening

EL DORADO ROYALE A SPA RESORT,

BY KARISMA Busboy

Kitchen Manager

F&B Assistant

Butler

NOV.

GENERATIONS RESORTS,

BY KARISMA Isaías Zapata Room Operator

Merchandise Reception

Supervisor

Juan Cruz Saragos

Administrative Assistant

OCT.

Mariela Olvera

Alexis Sandoval

NOV.

Busboy

OCT.

Ariadne Manríquez

NOV.

EL DORADO MAROMA A SPA RESORT,

BY KARISMA OCT.

EL CIELO WINERY & RESORT,

BY KARISMA

Waiter

Celso Olvera

Maintenance Supervisor

Mario Sandoval

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Cook B

Laundry Operator

Therapist

NOV.

AGOSTO

AZUL BEACH RESORT RIVIERA CANCÚN,

BY KARISMA Christian Santoyo Entertainment

AGOSTO Nov.

Alfonso Torres

Capitain

Yuditmar Peña

OCT.

Jacqueline Méndez

Training Assistant

Katerine Polo

JULIO

Sales Executive

Clara González

Juan Carlos Hernández

SEP.

Fernanda Montaño

Supervisor

Nov.

Front Desk Supervisor

Fernando Sánchez

TUI SENSATORI RESORT PUNTA CANA & NICKELODEONTM HOTELS & RESORTS PUNTA CANA

OCT.

Josue Luna

Kitchen Attendant

TRI

Faustino Chablé

OCT.

Cleaning Auxiliar

NOV.

Jesus Sosa

Kitchen Attendant

OCT.

NOV.

Javier Ramírez

OCT.

THE BEST OF THE BEST

Kishawn Wright

Maintenance Assistant

Carlos Vázquez

Steward Supervisor

NOV.

nov.

ALLURE HOTELS & RESORTS

BY KARISMA Julio García

Kitchen Attendant

Bellboy

Room Supervisor

Dwight Ewen

Gardener

TRI

Rogelio Barrientos

Juan Saynes

SEP.

Spa Valet

OCT.

Paulina Ventura

SEP.

Patricia Campbell

Supervisor Steward

Waiter

AZUL BEACH RESORT NEGRIL,

BY KARISMA Concierge

Pastry Supervisor

SEP.

SEP.

AZUL BEACH RESORT RIVIERA MAYA,

BY KARISMA

Ricardo Thompson Housekeeper

Restaurant Supervisor

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ENTERTAINMENT

EVERYTHING KARISMA R

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WORD SEARCH: Growth

Responsibility

Karisma

Values

Passion

Vision

Projects

Success

1 2

6

3

4 5 7

8

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1

Virtue that is cultivated when working at a spa

2

In which country is our brand Allure

3

Devotion by a person or citizen to a state, governor, community, cause or self

4

Karisma’s internal communications magazine

5

The people that take all incoming calls at the hotels

6

Country outside of Mexico that has an Azul hotel

7

The name of our distinguished chef at Le Chique

8

Feeling of faith and optimism based on the expectation of favorable results relating to events or circumstances