EDITORIAL LETTER Thanks to the tremendous work each one of our Karisma family members put in, we were able to achieve our 2019 expectations. During this year, we were recognized with several awards: All our El Dorado and Azul hotels received 4-Diamond recertification in Mexico, and Safehotels awarded the first Global Hotel Security Standard in the Riviera Maya to our very own Azul Beach Resort Riviera Maya (which will be renamed Margaritaville® Island Reserve Riviera Cancún, by Karisma, once it begins operations). Also, our properties in Jamaica and Punta Cana were recertified as 4-Diamond locations. It was a year of continuous effort! Our richly-awarded restaurant, Le Chique, located in Azul Beach Riviera Cancún secured 32nd place in Latin America’s 50 Best Restaurants 2019 and was also recognized as Mexico’s Best Hotel Restaurant, by Food and Travel Awards 2019. In the Sustainability spectrum, last year was very successful:We substituted out our plastic single-use water bottles for returnable glass bottles in all of our Mexican properties, and our Greenhouse at El Dorado Royale received Rainforest Alliance recertification for 2019-2020. As if that weren’t enough, we came in third place in the “Diversity and Inclusion” category of Great Place to Work™ at national level. Awards and acknowledgements are always a pouring in for us, and this year was no exception. With our passion intact and with a renewed positive attitude, we now begin a new cycle, one called “2020”. This year will be historic for our company, thanks to the openings of Margaritaville® Island Reserve Riviera Maya, by Karisma, Margaritaville® Island Reserve Riviera Cancún, by Karisma and Nickelodeon™ Hotels & Resorts Riviera Maya. These achievements are the result of our strategic alliances with two internationally renowned prestigious and innovative brands: Margaritaville® and Nickelodeon™. Our goal is to keep a step ahead in the hospitality industry, to keep positioning ourselves as a leading company at world level. With the passion that all of you show and teamwork as a basis for our success, this year we will surely continue harvesting important awards. I challenge you to start this new cycle by working hard to not only reach, but to surpass the targets we set forth.
Sr. Sasa Milojevic President of Operations & CEO Mexico and Caribbean Region, Karisma Resorts of Mexico
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Editorial Letter What’s New at… Karisma Hotels & Resorts GIVC’S 2019 Karisma Adriatic: TLBH Adaptation! Sustainability: We celebrated Sustainability Month in a great way at Karisma Karisma Expansion / Awards & Recognitions SPA: A radiant 2020 Karisma People: The satisfaction in helping out Karisma Foundation: Have a healthy year Cover Article: Holiday Villages Montenegro, The best family resort in the Adriatic region! Exotic & Prestige New Year’s Eve Celebration Pampering Us Training Collaborator Meetings The Best of The Best Entertainment
General Director: Sasa Milojevic
Creative Director: Rosalinda Graf
Editor: Estela Paz / Mildred Mafud
Art Director: Antonio Violante
Editorial Board:
Editorial Design and Illustration: Nadia Pool
Alberto Roldán (El Dorado Royale, a Spa Resort, by Karisma/El Dorado Casitas Royale, a Spa Resort, by Karisma/ Generations Riviera Maya, by Karisma/Xolumado Inspiration Village, by Karisma), Armando Sánchez (El Dorado
Printing:
Maroma, a Spa Resort, by Karisma/Palafitos at El Dorado Maroma), Coynta Arzola (El Dorado Seaside Suites,
Pixel Press, S.A. de C.V. Carretera Cancún-Aeropuerto Km 15 lote 7, SM 301, Edificio USA Today P.B.
a Spa Resort, by Karisma/Hidden Beach, Au Naturel Resort, by Karisma), Elvis Puc (Azul Beach Resort Riviera
Cancún, Quintana Roo C.P. 77560 Tel. 01( 998) 8862232 / atnclientes@pixelpress.com.mx
Maya), Nayeri Ramos (TUI Sensatori Azul Beach Resort Riviera Cancún), El Cielo Winery & Resort, by Karisma, Tameka Elliott (TUI Sensatori Azul Beach Resort Negril), Beatriz Osorio (Allure Hotels & Resorts by Karisma
Kontacto Magazine
-Colombia), Indira Andujar (Nickelodeon™ Hotels & Resorts Punta Cana/TUI Sensatori Resort Punta Cana),
Publicación trimestral de circulación gratuita, propiedad de Karisma Hotels & Resorts.
Diana Mejía (Oficinas LATAM), Sahira García (Cedar Creek International). Address: Collaborators:
Carretera Federal-Tulum Km. 55.3, Centro Playa del Carmen, Quintana Roo, México C.P. 77710.
Cinthia Estrada y Mariana Aguilar (El Dorado Royale, a Spa Resort, by Karisma/El Dorado Casitas Royale, a Spa
Teléfono: +52 (984) 206 3470
Resort, by Karisma/Generations Riviera Maya, by Karisma/Xolumado Inspiration Village, by Karisma), Mónica Cruz (El Dorado Maroma, a Spa Resort, by Karisma/Palafitos at El Dorado Maroma), Cecilia Medina (El Dorado
Circulation:
Seaside Suites, a Spa Resort, by Karisma/Hidden Beach, Au Naturel Resort, by Karisma), Gamaliel Tuz (Azul
1,000 copies.The content of the articles is the responsibility of their author and do not necessarily reflect the opinion of the
Beach Resort Riviera Maya), Daniel Castellón (TUI Sensatori Azul Beach Resort Riviera Cancún), Diego Jaramillo
Editorial Board, nor does it represent the official posture of the Hotels sponsoring this magazine. Advertising information
(Oficinas LATAM), Lyn Santos (Sustentabilidad), Grecia López (Spa), Fernando Peralta (Oficina Cancún).
is the sole responsibility of the advertisers.
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