ABF Bulletin - Volume 4 | Issue 5

Volume 4 | Issue 5

Bulletin ABF

B2BEXPO FREE REGISTRATION BUSINESS ESSENTIALS SEMINAR SERIES FREE REGISTRATION

www.abf.events | www.b2bexpo.com.au

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ABF BULLETIN VOL4 - ISSUE 5

b2b Expo overview

T

here is an old saying, “We live in interesting times” and 2019 for SME’s holds a lot of options, challenges, opportunities, and change.

The major annual small business exhibition – B2B EXPO 2019 provides SME’s with an excellent opportunity to connect with the changing trends of business today, as well as keeping updated with the many new products and solutions to grow and expand enterprises in this dynamic rapidly changing business landscape. The impact of Cloud Technologies, Artificial Intelligence (AI), robotic solutions and innovation, across all industry sectors, driving everything from startups to cross border e-commerce, are just some of the issues SME’s must understand to compete in business today.

& Thursday 14th March at Marvel Stadium, Docklands, Melbourne.

B2B EXPO 2019 now in the fourth year is the “Biggest Small Business Expo”, supported by brands such as Dell, Yellow, Foxtel Business, Konica Minolta and Nespresso, together with over 100 exhibitors, 50 speakers and thousands of visitors, on the Wednesday 13th

Business Matters free daily seminars are a major feature of the exhibition, which will feature high profile speakers, industry experts, and renowned entrepreneurs; with key topics, keynotes, case studies, and panel discussions.

The daily sessions include: • Yellow “Digital Marketing 102: Beyond the Basics”; • Dell “There is Nothing Small About Small Business”; • Lake Analytics “Cyber Security” and “Microsoft Clouds”; • CiGen “Innovation Strategies for Small Business – AI or Robots?”; and • Two daily Facebook workshops.

Anyone in business who is looking to expand their market, to be up-to-date with the current trends, solutions and critical issues for business; the B2B Expo 2019 is an opportunity not to be missed.

B2B Expo and Business Matters are free to attend by registering online www.b2bexpo.com.au

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The B2B Young Hero Awards is the extensive recognition program by Australia Business Forum (ABF) that has been the premier business platform dedicated to supporting entrepreneurs, business owners and professionals in the Small and Medium Enterprise (SME) While the B2B Young Hero Awards recognises the current achievement of entrepreneurs and individuals, it also opens up many unparalleled opportunities to businesses.

More details

ABF BULLETIN VOL4 - ISSUE 5

www.b2bawards.com.au 12 March 2019, Medallion Room – Marvel Stadium, Docklands | Melbourne

Business Benchmark

Nation-wide Recognition

Build Reputation

Business Network

Benefits Marketing Exposure High profile exposure, advertorial coverage and opportunity to be part of the showreel feature across ABF social media including Facebook and Linkedin

Network and Connection

Innovation Learning and Growth

Opportunity to build relationships with Australian business leaders and like-minded entrepreneurs.

Opportunity to be invited to networking events designed to help you and your business thrive.

Next steps

Nomination Form

Categories & Criteria

Get prepared ready to enter? let us take you through the process step-by-step - to how to craft a winning entry - we've got you covered

Feeling inspired? explore our award categories and familaries yourself with our eligiblity criteria.

More details

More details

Principal Sponsors

Award Coordinator

Trophy Sponsor

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SHOWCASING WEALTH MANAGEMENT FINANCE, INVESTMENT, LIFESTYLE OPTIONS AND OPPORTUNITIES

Enquiry to join here

13-14 September 2019 Marvel Stadium, Dockland - Melbourne

www.yourmoneyexpo.com.au 6

ABF BULLETIN - VOL 4 ISSUE 5

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Principal Sponsors

Supporters

Organiser

Premium Exhibitors

MEMBER OF THE ABF GROUP

Zone Sponsors

BUSINESS ESSENTIALS SEMINAR SERIES 13 - 14 MARCH 2019 MARVEL STADIUM, DOCKLANDS

Leigh Pullen

Erin Williamson

Greg Gibbins

Kaiying Chin

Malcolm Dewes

Alex Lau

Glen Pauline

Shaun Lyons

Leela Cosgrove

Tim Reid

Jackqui Jacqui Keleher

Ben Jackson

BUSINESS ESSENTIALS SEMINAR PARTNERS

MEMBER OF THE ABF GROUP

FREE TO ATTEND, REGISTER NOW ONLINE

Business Essentials Seminar Sessions Day 1 - Wednesday 13 March 2019 Session 1 10.55 – 11.50

Facebook

WHY MOBILE MATTERS: FACEBOOK'S ROLE IN YOUR MARKETING MIX KAIYING CHIN – SMB TEAM LEAD, AUSTRALIAN AND NEW ZEALAND, FACEBOOK    

Session 2 12.00 – 12.50

Dell

How mobile is changing the way people do business How mobile is changing the way buyers make purchase decisions Facebook stats and insights Getting started on Facebook: tips and best practices for running successful campaigns

THERE IS NOTHING SMALL ABOUT SMALL BUSINESS BEN JACKSON, GENERAL MANAGER CONSUMER AND SMALL BUSINESS DELL, ANZ Small business entrepreneurs are the foundation for innovation, economic growth and job creation in Australia and New Zealand. Discover insights into the technology and resources they need to be successful and stay on top of their game.

Session 3 1.00 – 1.25

Lake Analytics

CYBER SECURITY GREG GIBBINS – CEO AT LAKE ANALYTICS Cyber Security and Data Protection – How to protect your business.

1.

2.

1.30 – 1.55

Malwarebytes – Demystify cyber security threats around malware and ransomware and see how to cost effectively protect your business.

FinalCode – Protect your intellectual property and data from theft by internal and external threats – former employees, customers and business associates.

MICROSOFT CLOUDS Microsoft Cloud – Enterprise level solutions for the SMB market.

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2.

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Office 365 and Microsoft 365. Why? WPC Portal – See an out of the box customisable intranet solution leveraging the power of MS SharePoint to deliver a practical workplace productivity and collaboration platform.

Wiise – Witness a clever integrated communications, finance and banking platform which is designed to streamline processes and manage business complexity.

FREE TO ATTEND, REGISTER NOW ONLINE

Session 4 2.00 – 2.45

INNOVATION STRATEGIES FOR SMALL BUSINESS - AI OR ROBOTS?

CiGen

LEIGH PULLEN – CO-FOUNDER AND EXECUTIVE DIRECTOR OF ROBOTIC PROCESS AUTOMATION (RPA) SERVICES FIRM CIGEN Session 5 3.00 – 3.30

DTA Worldwide

TEAM PERFORMANCE: WHY CAN'T WE ALL GET ALONG MALCOLM DAWES – DTA WORLDWIDE In “Team Performance: Why Can’t We All Get Along?”, Malcolm dispels 10 myths that many senior executives have about unlocking the true potential of their teams. He highlights core issues of human nature and shows how understanding behaviour is the key to team effectiveness.

Session 6 3.40 – 4.10

SeeSharp

STOP WASTING MONEY ON MARKETING ALEX LAU - CEO & HEAD OF STRATEGY OF SEESHARP GROUP If you’re wondering why your websites aren’t converting, online stores aren’t selling, Facebook Ads aren’t working, or SEO is yielding no results, it’s likely your marketing is suffering from the most common mistake: there’s something wrong with the words you are using.

In this workshop, you will learn how to effectively write copy to smoothly enter into your customers’ journey, and naturally convince them to make a purchasing decision.

It’s all about understanding customer psychology.

Learn how to finally get your customers’ full attention to your business.

Day 2 - Thursday 14 March 2019 Session 1 10.55 – 11.50

Facebook

BUSINESS TO PEOPLE: FACEBOOK BEST PRACTICES FOR B2B KAIYING CHIN – SMB TEAM LEAD, AUSTRALIAN AND NEW ZEALAND, FACEBOOK  

Session 2 12.00 – 1.00

Yellow

Insights into Business Decision Makers in a mobile world Facebook’s B2B best practices: campaign objectives & setup, targeting, measurement and creative

DIGITAL MARKETING 102: BEYOND THE BASICS   

TIM REID - SME EXPERT ERIN WILLIAMSON – YELLOW’S SENIOR BRAND AND COMMUNICATION MANAGER JACQUI KELEHER – HATCHED MEDIA’s DIGITAL DIRECTOR

Digital marketing tips and tricks revealed! In this seminar you’ll hear from industry leaders who know what works and what doesn’t, they also understand Aussie businesses and how to get their digital marketing working right. Hear from SME expert Tim Reid, Yellow’s Senior Brand and Communications Manager Erin Williamson and Hatched Media’s Digital Director Jacqui Keleher for an hour of digital power! Be prepared to hear the latest consumer trends, the myths of paid vs owned media and expert digital marketing advice,

FREE TO ATTEND, REGISTER NOW ONLINE



MANAGER JACQUI KELEHER – HATCHED MEDIA’s DIGITAL DIRECTOR

Digital marketing tips and tricks revealed! In this seminar you’ll hear from industry leaders who know what works and what doesn’t, they also understand Aussie businesses and how to get their digital marketing working right. Hear from SME expert Tim Reid, Yellow’s Senior Brand and Communications Manager Erin Williamson and Hatched Media’s Digital Director Jacqui Keleher for an hour of digital power! Be prepared to hear the latest consumer trends, the myths of paid vs owned media and expert digital marketing advice, finishing up with an interactive panel discussion. Come along to see how you can boost your online presence and get seen by more customers.

Session 3 1.10 – 1.50 Session 4 2.00 – 2.45

IT MATTERS - LATEST TRENDS

The 8 Percent

FYRE FESTIVAL, APPSTER, AND THE IMMINENT COLLAPSE OF TOXIC ENTREPRENEURIAL BRO CULTURE LEELA COSGROVE – FOUNDER OF THE 8 PERCENT We’re only a few months into 2019, and it already feels as though this might be the year of the next “dot com crash” – although it’s not just tech companies on the chopping block.

This feels like a natural carry over from the #MeToo movement and the worldwide swing towards populism – we’re beginning to question previously unquestionable paradigms.

We’re starting to look more deeply at things we’ve previously taken for granted and ask – what’s real and what’s not?

For the last 13 years, Leela Cosgrove has been deep behind enemy lines of what she calls “toxic entrepreneurial bro culture”, while also having had the privilege to spend time on Necker Island with Richard Branson and to be involved with some seriously badass entrepreneurs who are truly making the world a better place.

She’ll deconstruct what she’s seen behind the scenes – how startups get themselves into hot water, the societal delusions that have lead to warped beliefs about running a business, and what comes next – how we build businesses based on honesty and integrity, for the long term.

Session 5 2.55 – 3.10

WorkSafe

Session 6 3.40 – 4.10

Vinergy

WORKWELL – WORKSAFE WORKSAFE – VICTORIA

THE DIGITAL TRANSFORMATION JOURNEY FOR SMALL TO MEDIUM SIZED BUSINESS SHAUN LYONS – SALES MANAGER OF VINERGY When it comes to technology in business, we often here certain ‘buzz words’ none more so than Digital Transformation. In this presentation Shaun breaks down exactly what Digital Transformation means and how it impacts the SMB sector. We will also explore how best your business could leverage technology to gain competitive advantage in the marketplace.

FREE TO ATTEND, REGISTER NOW ONLINE

Which social media platforms are best for your industry?

Did you know that more than 90 per cent of adults aged 18 to 44 follow brands on social media? (MarketingSherpa) These platforms offer companies a way to not only share messages and branding with audiences, but also for those audiences to provide feedback and get in touch with their favourite businesses.

Facebook.

Worldwide monthly active user base: 2.27 billion. 91% of Australians have a Facebook account.

By far the largest current social media platform, Facebook is essentially the default for brands looking to stay in touch with audiences. Facebook works well for all industries, as you can easily:

If you’re not already active on at least one of the world’s biggest social platforms, it’s time to take advantage of the wealth of opportunities available to brands across these networks.

• Share images

Not sure where to start?

The about and photo sections give you a clear platform where users can access everything from your open hours and location to further company and contact information.

Here’s a quick breakdown of each of the current major platforms, and which ones might suit your industry best.

• Articles • Company updates and links • Plus the messaging function makes it simple for clients to reach out to you.

Additionally, Facebook is well equipped to offer free and paid options for assessing your audience engagement and for boosting posts and targeting specific demographics.

Instagram.

Worldwide monthly active user base: 1 billion. 39% of Australians have an Instagram account.

Instagram is a well-loved social platform built entirely on beautiful imagery and short videos.

From a cake shop to an interior design company to a zoo, this makes it an ideal place for brands that rely on aesthetics as part of their business plan.

While Instagram does offer a useful direct messaging system for your audience to get in touch, the downsides for businesses is that it is not highly text based, as in, you only have a small space for a company write up in your bio, and you are unable to add links with each post. This means it may not be the most useful platform for tech and business industries.

mean you can post multiple times per day without turning your audience away. That’s why it’s ideal for any industry that offers regular news and article updates, such as legal, real estate, and financial sectors.

LinkedIn. Worldwide monthly active user base: 260 million. In Australia, LinkedIn is more popular among city dwellers and used by men.

LinkedIn has always been very clear in its branding – this is the social platform designed for businesses and business people.

LinkedIn will help you share your thoughtleadership content, ebooks and articles, and give you a platform for adding valuable commentary on industry topics. These actions can build your brand as a leader in their field both.

Twitter.

Worldwide monthly active user base: 336 million. In Australia, used by 26% of men and 13% of women.

Despite being one of the most well-known names in social media, Twitter is not as active as you might imagine. This platform is useful for sharing short snippets of information and links, such as company updates, images, and articles, and it has a messaging option as well.

Generally speaking, posts here have a much shorter lifespan than other platforms, but it does

In a nutshell.

If you’re interested in building your brand on social, Facebook sponsored ads are a great way to start. Yellow’s team of experts can craft an ad that reaches your specific target and they manage it all for you, from posting to reporting on your results.

To find out more call 13 24 89 or visit yellow.com.au

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ABF Bulletin Vol 4 Issue 2

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Why is Good for Business

Australia’s most recognisable subscription TV company Foxtel will be making its debut at the Australian Business Forum next March. Known for an incredible variety of content including Live Sport, News, Music, Documentaries and so much more, Foxtel also provides a fantastic commercial offering for all types of businesses. Join us at the ABF conference and the foxtel stand to experience their products and services, learn how foxtel can help motivate staff and provide great entertainment for customers.

World class entertainment The Best Live Sport in the world In 2018, our investments have continued to reach ground-breaking levels with the acquisition of our extremely valuable domestic cricket rights for the next 6 years. Our new dedicated FOX CRICKET channel will broadcast every ball of every Test, ODI, T20i and BBL match played in Australia over the summer, all LIVE. With FOX CRICKET in packages alongside our celebrated FOX FOOTY for AFL and FOX LEAGUE for NRL, we now serve our customers more of Australia’s most passionately and widely followed sports than ever before, BETTER THAN EVER BEFORE on 12 dedicated sports channels.

Foxtel also has the best of the U.S. live sport including NBA, NFL, MLB and NHL and much more.

Domain Test Series

Background music to energise your business: Foxtel Music offers a service simple music audio or video music product curated for commercial use. A dynamic world class solution delivered to you by music experts. From office, restaurant, retail tunes to video solutions for gyms and bars, Foxtel Music creates the right atmosphere for your business. *Some features require internet connection. Data charges may apply.

24/7 News Keep up to date with the latest local and international news headlines, share market opportunities and industry trends with Sky News and the world’s biggest brands including China Global Television Network, NHK World, BBC, CNN, CNBC and FOX NEWS. Entertainment With ten dedicated movie channels, hundreds of TV series, entertaining lifestyle shows, outstanding documentaries and educational kids programs, having the world’s most amazing TV content keeps you one step ahead of the competition.

Brought to you by

Packages Whether you’re trying to create a buzz in the office, keep your clients entertained in the waiting room or looking to boost the atmosphere in the staff lunchroom, Foxtel Business offers a range of flexible package options suitable for any type of business.

Have it all, with Business Premium gives you access to most of the brilliant content on Foxtel. Your customers and staff can live the drama of live sport. Get lost in the music. Or keep track of the latest news.

With Business Premium, there’s something for everyone.

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Want to know more? Search Foxtel Business Visit foxtel.com.au/business Or call 1300 849 731

ABF BULLETIN - VOL 4 ISSUE 5 ABF Bulletin - Vol 4 Issue 2

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ABF Bulletin ABF BULLETIN 4 Issue 2 VOL4 -Vol ISSUE 5

Brought to you by

SPECIAL offer FOR OUR BUSINESS PREMIUM PACKAGE JOIN TODAY and get

3free

months *

on a 12 months Business Premium Plan + Free Install worth $250*

Call 1300 849 731 today !

Or visit us at stand 3 at the ABF conference * Min cost $1,395 on a 12 month direct debit plan based on a Business Premium HD package including $150 Foxtel iQ2 upgrade fee

and Free standard direct feed metro installation to the value of $250 based on the Business Premium Package with a Foxtel iQ2/MyStar 2 STU. Offer ends 30/04/2019. Cancel fee applies. Equipment will vary based on location: MyStar 2 provided in regional areas. Foxtel not available in all buildings. Foxtel iQ recording functionality is not available to all customers. Offer not available to licensed premises. Financial institutions, media, foreign embassies may incur additional monthly charges for CNBC, CNN, Sky News National, Sky News Business. Following channels not available in public viewing areas: Disney Channel, Disney Junior, Disney XD and all channels listed in the Movies & Drama Deluxe Add-On Pack, showcase, Binge and Box sets. Due to cabling infrastructure, some channels and services as advised may not be available in all premises. A Foxtel for Business subscription and associated fees may be tax deductible for many businesses, check with your tax advisor for details. Foxtel marks are used under licence by Foxtel Management Pty Limited ACN 068 671 938, 5 Thomas Holt Drive, North Ryde, NSW 2113.

ABF Bulletin - Vol 4 Issue 2

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WHAT’S

YOUR PROBLEM ?

Transforming your operations and infrastructure to successfully compete in the digital age Cyber security and ransomware Protecting intellectual property and data Understanding disruptive innovations and new technologies Identity theft and data privacy Utilising IT to fortify customer loyalty and retention Inability to utilise analytics and big data Limited connectivity across multiple IT platforms and poor visibility from sales to

LAKE ANALYTICS

HAS A SOLUTION Lake Analytics is a business consultancy specialising in IT solutions utilising world class hardware and software platforms to provide real time business insights to the SMB market.

Visit Lake Analytics at the B2BEXPO - Premium Stand #1

www.lakeanalytics.com.au

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sales@lakeanalytics.com.au

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Lake Analytics is a business consultancy specialising in cloud based applications and platforms that deliver Enterprise grade solutions to SMB’s without the Enterprise price tag. platforms that deliver Enterprise grade solutions to SMB’s without the Enterprise price tag.

CYBER SECURITY PROTECTION Unfortunately, it is not a question of IF you get breached, but rather WHEN and what protection you have in place to minimise the damage, recover data and remediate with the least downtime and minimal cost.

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Wiise is the answer!

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INTEGRATED EMAIL - create quotes, sales orders, purchase orders and invoices from within an email.

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Monitor for malware, ransomware, zero-day / zero-hour threats

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Operates across all endpoints (laptops, desktops, mobile devices)

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Endpoint Isolation quarantines infections

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Ransomware Rollback up to 72 hours damage caused

BUSINESS INSIGHTS - advanced reporting and analytics, cash flow forecasting and measurable data

Malwarebytes Endpoint Protection & Response •

ONE PLATFORM - finance, accounting, inventory, job costing and payroll systems in one place.

sources.

Streamline data flow within your business by implementing an integrated email, finance and banking platform with Lake Analytics and Wiise.

by ransomware

Protect your business from cyber criminals and avert mission critical business failure with a Lake Analytics Security solution utilising Malwarebytes.

IP AND DATA PROTECTION Imagine the ability to travel back in time and delete a file you emailed a client, associate, partner or employee. With FinalCode you can! h •

Control file access - who, what, when and how users access files

INTEGRATED EMAIL > ACCOUNTING > BANKING PLATFORM •

Outgrown your existing accounting package?

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Irritated with no connectivity between applications?

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Frustrated over lack of visibility due to siloed data?

•

Annoyed by accounting platforms inflexibility and constant add-ons?

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•

Track and log all file activity

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Restrict opening, editing, printing, even screen shots

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Notification of unauthorised access attempts

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Delete files any time, stored anywhere

Make files disappear - after they are SENT!

Protect your files everywhere, inside and outside the organisation with a Lake Analytics Security and Data Protection solution utilising FinalCode.

ABF BULLETIN VOL4 - ISSUE 5

WORKPLACE PRODUCTIVITY AND COLLABORATION

PREDICTABLE, RELIABLE AND MEASURABLE WIFI

OfficePortal is an out of the box Enterprise grade, workplace productivity and collaboration solution leveraging Office365 and LiveTiles which enables businesses to amplify important messages, manage

Traditional WiFi platforms are over fifteen years old and they are not equipped for the scale and complexity of today’s mobile users, and do not provide the reliability needed for business-critical wireless

key content and facilitate collaboration.

operations.

• •

This all changes with Mist.

Central repository for document access Folder and Document templates with embedded metadata to ensure consistency across the business

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Structured multi-tiered metadata for comprehensive search capabilities

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Platform to promote and encourage collaboration Shared calendar access, including annual and sick leave attendance, meeting rooms and company events Quick access to company policy and procedures, employee manuals, equipment manuals, etc Increased productivity through simplified access to departmental or project structured templates Share news and events

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Prevents the creation of information silos

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Maximise WiFi User Experience with 100% visibility into service levels

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Engage with mobile users utilising indoor location services Track user and asset movements

• • •

Remote network management and diagnostics via cloud platform Prioritise WiFi network traffic

Upgrade your WiFi user experience to cater for today’s devices with a modern microservices cloud architecture WLAN platform delivered by Lake Analytics and Mist.

Remove the noise in your business and implement OfficePortal to re-focus and energise your modern workplace.

VISIT LAKE ANALYTICS AT THE B2B EXPO - PREMIUM STAND #1

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Solar power your business at no upfront cost!

Solar energy is a great way to reduce operating costs, but it’s not always ideal to pay for a solar system upfront so we will do it for you.

Ovida is here to help make ENERGY EASY by supplying customers with affordable and reliable electricity without any upfront costs. Our tailored solutions help Australian businesses regain control of their electricity bills by installing a solar solution that meets your business needs.

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Benefits of Ovida Power Purchase Agreement (PPA) Save on the cost of electricity No upfront cost to you Lock in a low solar rate No ongoing maintenance Solar installed on your roof Solutions for tenants

Visit us at the expo!

1300 168 432

New Energy Solutions

ABF BULLETIN VOL4 - ISSUE 5

“HOW CAN YOU IMPACT MENTAL HEALTH IN YOUR WORKPLACE?” One in five Australians will experience a mental health condition in any given year. Australians spend at least one third of their time at work, and the workplace can either have a positive influence on mental health, or unfortunately, a negative one.

WorkSafe Victoria’s vision is that all Victorian workers return home safe from work every day. To deliver this vision, WorkSafe actively works with the community to deliver workplace safety and return to work programs, together with insurance protection.

WorkSafe Victoria’s WorkWell program aims to both promote mental health and wellbeing in the workplace and prevent mental injury and illness for Victorian workers.

Promoting mental health and wellbeing refers to the positive aspects of work. This may include: • • • •

building positive organisational cultures ensuring work is meaningful and has a purpose positive leadership practices, and taking a strength based approach to how employees are managed and developed.

Prevention refers to reducing work related risk factors that can contribute to poor mental health. This includes addressing organisational factors such as: • • • •

work demands levels of control over work supervisor support, and relationships with colleagues

We know many employers want to do something to improve mental health and wellbeing in their organisation but don’t know where to start. The WorkWell Toolkit is there to help you find the resources you need. You’ll have access to resources to help to address organisational factors and root causes of poor mental health in your workplace – as well as practical actions to help build a mentally health working environment.

2,500 small and medium Victorian workplaces like you are currently using the WorkWell Toolkit. Employers have provided positive feedback about the experience, including that they appreciate the “step by step approach” to make a meaningful difference to the mental health of their workplace.

Alarmingly, currently 12 percent of workers compensation claims are mental injuries and this number is increasing. Only half of employees with a mental injury return to work after six months.

Sadly after two years, over 30 percent have still not returned to work. The WorkWell Toolkit can give you the resources to prevent mental injuries and improve mental health.

Learn more about the WorkWell Toolkit at the B2B Expo 2019 and visit the Toolkit online today: https://www.workwell.vic.gov.au/toolkit

WorkSafe WorkWell Every employee deserves a healthy, positive workplace.

The WorkWell Toolkit gives you information and simple strategies to improve workplace mental health and wellbeing.

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ARE YOU ELIGIBLE FOR GOVERNMENT GRANTS AND ASSISTANCE?

Most companies are unaware of government funding they can access.

Since 2003 Markstone has assisted clients to secure more than $11.7 billion in grant, tender and other assistance from three levels of government. We help companies of all sizes to access funding they are both eligible and entitled to apply for.

We provide expert advice on the preparation of AusIndustry R&D Incentive Grant submissions that attract a 43% rebate on eligible expenditure. If your business has spent capital on activity to create new knowledge to get a competitive edge in the market, it is likely you are doing R&D. Every business in Australia is entitled to apply for the grant, however 70% of companies don’t apply. We can assist you to get the rebate you are entitled to.

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What other funding do you get from government?

Every year more than $50 billion in grants, programs and tenders are made available to business by federal, state and local government – yet many do not apply. Markstone makes it easy. We can access our database and make you aware of them by providing a customised report that details current programs relevant to your business.

Writing a compelling submission is key to winning government tenders and grants.

Markstone has a strong track record of assisting clients of all sizes to achieve policy alignment, articulate benefit and provide strong rationale that wins tenders, contracts and grant outcomes.

Markstone offers all the services expected of a government relations firm. Our point of difference is we consistently achieve success and offer some services not provided by others.

Ask us about Zing, a unique collaboration tool that gets rave applause and enables big teams of busy people to achieve two months thinking and planning done in just 2 hours – giving a clear edge in preparing tenders.

Having an edge in government relations is valuable and and having a sharper, more effective insight on the government of the day included in your tender bids, submissions or advocacy can make a big difference. Ask us how we can help.

At Markstone our passion and personal experience enables superior outcomes for the betterment of industry, community and government. It is our mission to advise and guide organisations who strive to achieve great outcomes for a better future.

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THE SECRET TO INCREASING CASH FLOW AND MAXIMISING REWARDS THIS YEAR

Running a small business is chaotic – you need to master the art of staying on top of payments, chasing up invoices and balancing cash flow all while dealing with the day to day management and growth of your business.

But there’s good news for Australian business owners. It’s now possible to stay on top of payments and unlock hidden value with no extra work involved – simply by switching to online card payments.

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CARD IS KING FOR SMALL BUSINESS OWNERS In addition to speed, efficiency and convenience there are fantastic advantages to be gained from paying by card.

If you still processing payments using cash or cheque, you’re leaving valuable rewards behind every time you pay your bills.

Powered by Zenith Payments B2Bpay allows SMEs to pay their bills online with credit cards and maximise rewards for all expenses.

Businesses can also offer online payments via their own branded B2Bpay payment portal, which allows their business customers to pay them by card too, without having to get their own merchant facility.

MAXIMISE REWARDS FOR BUSINESS TRAVEL For many small business owners travelling business class could seem unobtainable.

B2Bpay is a secret weapon that’s helping Australian business owners make the most of rewards for travel. The average Australian SME pays $20,000 in expenses per month. Through using B2Bpay for all payments these businesses could attract up to 2 x return business class flights to London this year.

THE SECRET TO BOOSTING CASHFLOW One of the biggest headaches for Australian small business owners is cashflow. From constantly checking account balances so you can pay staff and suppliers, to finding the time to send and follow up on invoices cash flow management is a stressful yet essential part of running a small business.

In addition to maximising rewards on all expenses B2Bpay helps businesses boost cash flow through enabling them to utilise their credit card’s interest-free period, rather than having the funds leave their account immediately when paying by EFT.

For more information and to take advantage of the B2Bpay portal visit https://www.b2bpay.com. au/?utm_source=B2Bexpo&utm_ medium=Article&utm_campaign=B2BExpo For more information on the Qantas Business Rewards program visit https:// www.qantasbusinessrewards.com

B2Bpay also allows businesses to earn full credit card points when paying the ATO, insurance and Telcos, and keeps all business payments together in one place.

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B2B Exhibitor Directory ABF Business is our major business service product from Australian Business Forum (ABF) Platform. For the last 10 years, ABF provides excellent exposure and brand awareness across the ABF platform including high profile business events, media digital hub, social media and quality database, and business networking.

ABF delivers a unique professional service which connects the Australian-Chinese investors and business communities via our communication opportunities between our partners and ABF Corporate Members, delegates, visitors and subscribers including government, industry, and local Chinese communities.

MEMBER OF THE ABF GROUP

W: www.abfbusiness.com.au CRM-Maps is the latest customisable mapping tool that allows you to integrate your data into Google maps in a truly interactive manner.

It is designed to simplify the management of offsite services and assets. Your staff can easily upload data from their mobile device using a familiar google maps interface, saving time on training whilst automating your client notifications.

CRM-Map is the flagship product of Accede. Founded in 1984, Accede is the longest standing custom database development house in Australia. In 2017, Accede began productising some of their custom solutions.

W: crm-map.com We install and service Premium German Made WMF Brand Coffee Machines in Workplaces, Sports clubs and any other establishment through out Melbourne, for the past several years, using the best Coffee beans and Chocolate.

We offer Free weekly maintenance and genuine care for our clients, with Fully maintained Premium Quality Coffee Machine Equipment We have a variety of options to choose from. We tailor the best package for any business, Sports Club or Institution. Whether you want to hire machines for the day or an ongoing in-house arrangement, we can help you. Or you can also buy these fully automatic cappuccino machines. Whatever your requirements, we can help with your business and staff happiness.

Our teams attend the site servicing and restocking our clients coffee machines, to ensure they are kept in flawless working order. Whether it be fortnightly, weekly or monthly, we ensure each piece of equipment is contributing to Staff productivity and happiness in the workplace. Having one of our in house Coffee Machine Systems in your workplace with no runs to the Coffee Shop will increase your business’ productivity and impress clients and customers with a lasting positive impression.

W: www.boutiquecoffeeatwork.com.au Its no secret that Melbourne’s cafe culture is among the best in the world and event coffee is historically the forgotten sibling.

Coffee On Cue was founded in 2013 after discovering that when you put amazing coffee into the hands of people at events everything changes. Engagement lifts, people start connecting with one another, the coffee cart is the place where people now want to be - it’s the means for people to connect.

W: www.coffeeoncue.com.au

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B2B Exhibitor Directory Founded in 2013, CoinSpot is Australia’s leading digital currency platform which provides customers with the largest selection of blockchain assets of any Australian Exchange. CoinSpot has revolutionised the digital currency market by providing a secure platform which aims to break down the technical barriers with an easy to use platform enabling a greater range of Australians to experience digital currencies.

W: www.coinspot.com.au Cubic Promote is Australia’s leading B2B promotional products supplier, working with local businesses to provide quality marketing merchandise at low prices.

Australian owned and operated, Cubic Promote began as a one-person operation some thirteen years ago and has since grown to include over 20 full-time local and overseas staff, as well as hundreds of experienced contract producers and decorators. The team at Cubic Promote deal closely with a variety of Australian companies, community groups, government bodies, and charities on a daily basis and have a strong understanding of the B2B promotional product and marketing needs of fellow Aussies.

W: www.cubicpromote.com.au Listen. Learn. Deliver. That’s what we’re about.

Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.

W: www.dell.com Distinct Compliance Engineering is a dynamic engineering consulting group committed to providing quality technical and compliance initiatives tailored to your products and organisation.

Our team develop solutions for the medical device, pharmaceutical, manufacturing, import/export, textile, construction, and service industries to the likes of ISO standards compliance and auditing, usability engineering, CE certification guidance, EESS/ERAC guidance, ACMA requirements, risk assessment works, supplier audits and more.

W: www.distinctengineering.com.au DreamWalk is one of Australia’s leading mobile app development companies, located in Melbourne, Victoria.

With more No. 1 apps than any other Australian app developer and a history of mobile innovation, DreamWalk is the app development partner trusted by brands and entrepreneurs who want to change the world.

The team at DreamWalk have developed iPhone apps, Android apps and web-based solutions for the likes of Coca-cola, New Mexico Tourism, Arts Victoria, Hardie Grant Publishing, Melbourne University, Holmesglen Institute and Foodworks Australia among others.

W: www.dreamwalk.com.au

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B2B Exhibitor Directory What we offer our clients goes way beyond traditional training programmes or profiling tools. dta WORLDWIDE is considered one of the most sought-after people performance companies with an integrated strategy, that interlinks an array of powerful performance improvement resources.

This unique integration adds tremendous value to our client’s organisations, through well informed decisions that precisely and swiftly move their people up to worldclass performance. In focussing on the challenges faced by senior executives and business owners, we provide an exclusive transformational methodology that shifts groups of professionals from expected performance into a world-class, high performing team. All of our solutions are highly customised to the smallest detail of each of our client’s culture and organisation needs.

W: www.dtaworldwide.com EIZ.com.au is an eco-system to provide affordable management technology to small and medium size companies, EIZ.com.au integrates with leading marketplaces and shopping carts, also provide online sellers Easy-Use Order Management and Warehouse Management.

W: www.eiz.com.au

“Elegant Media is an Australian mobile technology company that has delivered more than 700 award winning apps for last 10 years. Our clients range from first-time entrepreneurs, government organisations to small medium enterprises.

We develop apps for start-ups and improve efficiency of existing businesses.

We have implemented AI tools and Machine Learning Algorithm to provide cost effective software development services. Our process is agile and transparent.

Elegant Media is the only company develops Mobile Apps who has been accredited ISO 9001:2015 quality system. Key customers are Australian Taxation Office, Cummins and Coca Cola”

W: www.elegantmedia.com.au

As a Konica Minolta reseller, Essential Solutions offers integrated hardware solutions to improve the way you work. We off a range of solutions to help you work smarter, reduce costs, increase efficiency and improve sustainability.

Eliminate print waste and reduce costs with print management, solutions to monitor and control document output behaviour.

We are happy to assist with all document management needs, incorporating hardware, document and print management software designed to enhance business performance.

W: www.theessentialgroup.com.au/

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B2B Exhibitor Directory Foxtel is a leading Australian pay television company offering brilliant entertainment solutions for businesses. Providing small businesses with news, music, sport and great entertainment making because the right impression can make all the difference to your business. Foxtel can help you make a positive impression where it counts, no matter what line of business you’re in. Whether it’s a lunchroom sweetener that keeps employees happy, or a smart addition to the reception area, Foxtel helps improve staff satisfaction and create the right atmosphere for customers.

W: www.foxtel.com.au/business Freelease Copiers Pty Ltd is a colour multi-function printer leasing company which has established a strong reputation for meeting the printing needs of Australia’s small business community.

Their technical experience and clear understanding of the specific printing needs of small businesses allows them to offer flexible no lock-in contract plans designed to meet those unique needs.

W: www.freeleasecopiers.com.au Havealook is one of Australia’s fastest growing website design companies providing quality website design to more than 7,000 small and medium sized businesses since 2005.

We offer a range of online solutions from responsive website design, search engine marketing, search engine optimization, e-commerce, self-updatable websites, and copywriting services. We have a major focus on customer service to ensure that we deliver the best website support to you after your website is live.

W: www.havealook.com.au At iGenius, we believe that getting the mix right between business, people and technology is what helps you to achieve your business goals and objectives.

Whether it’s developing new website applications, mobile apps or choosing from our suite of professional Microsoft Business applications, we specialise in planning and implementing effective solutions that solve real business issues and give you a competitive edge.

Driven by a passion for innovation and a customer centric approach, iGenius solutions are designed to be flexible and tailored to your business.

If you’re ready to elevate your business to the next level, partnering with iGenius is your first step to success.

W: www.igeniusgroup.com Since 2004, Infinite Rewards has managed Australia’s leading white-label closemember rewards programs helping you build your member base and more importantly retain them. From your own branded rewards website, your members get to access and enjoy hundreds of real benefits and thousands of dollars in savings.

W: www.infiniterewards.com.au

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Innercode is Australia’s only consulting firm specialising in the software and technology industry. Among the few in our profession, we are dedicated to providing resources to ensure the continuous growth of companies within the software and technology sector.

Years of industry experience has allowed us to gain all the necessary knowledge in order to protect our clients, maximise their claims and save them from the time consuming process.

Our combined understanding of R&D and Tax disciplines not only provides the required compliance of tax and accounting, but unlocks the entitled benefits of the federally funded R&D Tax Incentive scheme.

W: www.innercode.com.au

Inside Small Business is one of Australia’s top small business publication with over 10,000 subscribers to our digital newsletter, more than 20,000 unique visitors per month to the site and a quarterly magazine readership of 35,000 across direct subscribers as well as copies distributed via News Agencies, Qantas and other business lounges across Australia.

Advertising with Inside Small Business gives your business an opportunity to get your brand and product in front of Australia’s largest business sector and offers a unique opportunity for business growth.

W: www.insidesmallbusiness.com.au We are a business consultancy specialising in IT solutions utilising world class hardware and software platforms to provide real time business insights to the SMB market. At Lake Analytics: > We believe in disrupting the status quo. > We believe IT is not a cost to business, but an Information Centre. ​ > We believe technology and the information it creates is an enabler, with the ability to provide insights to assist management make informed decisions to solve complex business problems.

Lake Analytics specialises in cloud based applications and platforms that deliver Enterprise grade solutions to SMB’s without the price tag.

Visit Lake Analytics at the B2BEXPO 2019 at stand Premium 1.

W: www.lakeanalytics.com.au LegalVision is a commercial law firm with a commitment to innovation. We bring together lawyers and technologists to deliver efficient and cost-effective legal solutions for businesses. We work with the franchise industry and startups to run businesses, as well as working with larger companies who are seeking to unlock value through an innovative approach to legal services. It’s not in our nature to accept that the existing way of doing things is the best way. We are committed to constantly improving the delivery of legal services, so that we can keep offering our clients legal support that is useful and accessible.

W: www.legalvision.com.au

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B2B Exhibitor Directory What funding do you get from government? Every year more than $50 billion in government grants, programs and tenders are made available to business and not-for-profits - many do not understand all that they are eligible to receive.

Markstone makes it easy. We can provide a customised report that details every current program relevant to your business or project. We are also experts in AusIndustry R&D Incentive and EMDG grant submissions. Having secured $1.7 billion from government for our clients – we know how it’s done.

W: www.markstone.com.au Contact: terry@markstone.com.au or lisa@markstone.com.au

For you, we need to fix your signalling, and address the issues in a way that makes sense for your body.

Then, you’ll be able to feel satisfied after meals, sleep well, be focused and finally see weight loss and experience increased energy levels, all at the SAME time.

Because, let’s be honest, eating broccoli 6 times a day has certainly not boosted your metabolism and helped you lose weight – it’s just made you hungrier, crankier and frankly, more disappointed in yourself.

In case you haven’t noticed, this is something I’m fiercely passionate about, and I’m dedicated to helping business owners like yourself really get to the bottom of what you need to be doing to fix your hormones and start shifting that weight and feeling great.

W: www.metrodietetics.com.au

N1 Holdings (ASX : N1H) has a vision to become the go-to company for genuine financial and property advice for Asian-background Australian businesses and local community. Established in 2011 by entrepreneur Mr. Ren Hor Wong (Executive Chairman and CEO), with headquarter in Sydney, N1 Holdings is an Australian Stock Exchange listed entity with offices in major cities of Australia, Shanghai of China and Kuala Lumpur of Malaysia. N1 is building one of Australia’s largest multi-cultural business, financial and property services firm, with market leading technology and unique business model. N1 Loans (a subsidiary of N1 Holdings) has been recognized by media and industry peers as Australia top 10 mortgage brokerage firms consistently for the last couple of years.

W: www.n1holdings.com.au

“The Australian workplace is evolving – do you have the right coffee for it?

As technology shatters boundaries and millennials storm the workplace, faceto-face interactions are more important than ever. Great quality coffee can make the difference in your workplace, in fact, 87% of managers in Australia told Nespresso having a coffee with a colleague helps facilitate better conversations.

When setting you up for the future Nespresso Professional partners with your organisation to provide coffee and machines specially designed for professional environments. Only a small proportion of coffee grown globally meets our specific taste, aroma and quality requirements. We offer a range of 13 coffee varieties and a free of charge capsule recycling program.

W: www.nespresso.com/au/en/home

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New Meta is a boutique marketing and technology agency catering to the unique demands of small businesses that specialise in knowledge work.

We help our clients establish their authority and credibility in their marketplace to be able to stand out from the pack of wannabeís and low-cost imitations.

W: www.newmeta.agency

PAY plus HR is Australia’s go-to service provider for Payroll and HR business solutions. We recognise the need to provide organisations of today with an accurate and cost-effective monthly pay-as-you-use fee schedule and / or consulting fees, as we grow with you. Our employer-branded Payroll Portal and integrated HRM systems are easy to use. Our company is also managed by a team of professionals in Payroll & HR. All HR, Payroll and ATO reporting & questions are answered by our team CPAs and expert practitioners from our offices in Melbourne. Through our Recruitment Pool affiliate, we also provide recruiting and career coaching services where we can also pay your new hire.

W: www.payplushr.com.au Voda Connect is leading the way to provide small businesses cost effective VOIP solutions before traditional wire-based landlines become obsolete. We promise cost savings, no lock-in contracts ever, improved security, local customer support and a complete telecommunications solution. Our class 4/5 switch, billing and cloud PBX platform mean that your solution can be exclusively tailored to a business’s needs and size.

W: www.praxiscomm.com ProSMART brings a unique approach to a wide reaching problem of knowledge management for small and large organisations. We boost IP value by leveraging, retaining and sharing knowledge.

Your business knowledge should be your competitive advantage however, you’re willing to suffer corporate amnesia, key person risk, high on-boarding costs, rework, recreation, lack of consistency and systemisation and recurring issues. You are not alone as this is plagues many companies.

Through our patented platform and learning techniques, we are helping eliminate cost, risk and lost opportunity so your company can grow and thrive giving you a competitive advantage and saleable assets.

W: prosmart.com RedZed is an Australian owned and operated lender that specialises in delivering solutions for the self-employed. RedZed understands that being self-employed and running a business is not easy. Every day is different. To understand how it can assist RedZed look at each person’s unique circumstances. That is why RedZed do not use computers to make their credit decisions. Real people assess each loan application on a case by case basis. Since being founded in 2006 RedZed have supported Australia’s self-employed by funding over $2 Billion in residential, commercial and asset finance loans.

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After a decade in digital marketing, we find that most businesses waste an enormous amount on things that don’t matter - pretty websites, cinematic videos and cliche messaging. With a focus on effective communication and customer psychology, we offer 3 services at SeeSharp to ensure that your marketing doesn’t only attract eyeballs, but dollars.

W: www.seesharpgroup.com.au

Storage King is Australasia’s largest self-storage company, with over 150 locations throughout Australia and New Zealand. Storage King’s primary objective is to maintain its position as the number one self-storage brand in Australasia through its network of convenient storage locations, wide range of boxes and packing materials and its trusted choices in moving solutions. Storage King The Kings of Storage, Moving and More.

W: storageking.com.au Strategic Anarchy is a sales and marketing company, known for our revolutionay approach to selling and our hyper creative marketing. Through our online programs and live events, we have helped thounsands of businesses change their approach and attitude towards sales, resultings in huge, measureable growth.

Strategic Anarchy was founded by Leela Cosgrove in 2009. With a writing and product-creation background, Leela became well-known for her ability to productise anything for her clients. When Guillier Giles joined the company in 2010, bringing years of sales and salestraining experience with him, Strategic Anarchy was on its way to becoming one of the most sought after marketing and sales coaching companies for entrepreneurs and business owners.

W: www.strategicanarchy.com

Urban Life Photography are customer focused, priding ourselves on creating a fun relaxed atmosphere to ensure a fantastic service experience for you every step of the way. We do more than just your everyday hair and makeup. We provide you with a boutique experience only you deserve.

We begin with a styling session to customise your shoot. Makeup and hair will be designed to suit your looks, and the photo shoot is managed by an experienced studio photographer.

Our professional photography will bring a modern and elegant fresh look to your photographs and transform the way you see your home.

W: www.urbanlifephotography.com.au

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“Vinergy is a Silver Microsoft Partner specialising in Dynamics 365, Office 365 and Microsoft Azure. The team at Vinergy are all Microsoft Certified, with International accreditation and years of experience supporting growing businesses in their transition to the Cloud. The team at Vinergy know what it’s like to be in the business, so we work closely with all your departments to support their understanding of why the systems are changing and how the new Microsoft Dynamics 365 solutions will benefit them. Departmental input and awareness are critical to the success of your project. Through discovery sessions and comprehensive training, we’ll ensure maximum team alignment with the project and optimal ongoing use of all the new features available in your Dynamics 365.

As your Microsoft Dynamics digital transformation partners, we’re committed to the success of your project. This means an ongoing support program beyond implementation that’s easy to access and delivers a smooth transition to the cloud.

Our support team are all based in Queensland, Australia, and highly skilled in communicating technical information across a variety of departments and businesses.”

W: www.vinergy.com.au

Sensis is Australia’s #1 marketing services company. The Sensis purpose is to engage Australian consumers with businesses and today delivers on that promise through its leading digital consumer businesses (Yellow Pages, White Pages, TrueLocal, Whereis, Skip), search engine marketing and optimisation services, website products, social, data and mapping solutions and through its digital advertising agency, Found. Sensis is also Australia’s largest print directory publisher including the Yellow Pages and White Pages.

W: www.yellow.com.au The Zagame brand continues to grow its passion for things that move. With some of the world’s premium marques and vehicles, the Zagame portfolio provides Melbourne with a world class automotive experience. We are dedicated to automotive excellence, constantly striving to provide superior customer service, the old hospitality way.

W: www.zag.com.au Zegal’s vision is a world where the business of law works for everyone Companies that are connected to knowledge, their advisors, and use workflows to run their organisation are smarter and more profitable. Our mission is to make this the new normal for millions of businesses across the globe.

Founded in 2013, Zegal is the fastest growing LegalTech company operating across Asia Pacific and Europe. Today, business users and lawyers across the globe trust Zegal’s software to solve legal problems in an affordable and efficient way.

Zegal is led by a talented team of 60 employees and has offices in Hong Kong, Singapore, Nepal, Australia, New Zealand, and the UK.

W: www.zegal.com

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“Zenith Payments is the leading payments processing and prepaid card provider in Australia. We are proudly Australian and 100% privately owned.

Zenith has been operating since 1984 and, until 2014, was part of Pinpoint which is the world leader in loyalty and credit card programs with 100 million customers, 50,000 merchants and 25 banks. When Pinpoint was sold to Mastercard in June 2014, Zenith separated from the Pinpoint Group and charted its own course, continuing its phenomenal growth trajectory in the payment industry.”

W: www.zenithpayments.com.au

Ovida is owned and backed by one of Australia’s largest energy infrastructure companies, SGSP (Australia) Assets Pty Ltd (SGSPAA), who own $10.5 billion worth of major utility infrastructure across Australia

W: www.ovida.com.au

“Konica Minolta Business Solutions Australia is a market leading provider of integrated print hardware and software solutions with the power to transform the business environment.

As a technology innovator aiming to create value for our customers and society, Konica Minolta invests continually in research and development in order to deliver inspiring products that give shape to ideas. “ Office Multifunction Printers, Production Print Systems, Industrial Print, Wide Format Printers & Scanners, Content Services, Print Management and Managed Print Services.

Digital X-ray diagnostic imaging systems (CR, DR) / Digital mammography / Diagnostic ultrasound systems / Medical imaging filing systems / Medical management ICT service Colorimeters / Luminance meters / Spectrophotometers / Photovoltaic reference cells

W: www.konicaminolta.com.au

“CiGen is a pure-play specialist in the realms of Robotic Process Automation (RPA) and Intelligent Automation.

We partner with organisations to help them actualise the benefits of robotic process automation, achieve rapid ROI and cultivate a flexible operational environment for their future growth.

Our ultimate goal is to energise the organisations and workforce of tomorrow as digital technologies increasingly evolve toward Artificial Intelligence (AI) and Computational Intelligence (CI).”

W: www.cigen.com.au

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WorkSafe Victoria plays a critical role in the lives of Victorian employers and workers – as the state’s health and safety regulator and as the manager of Victoria’s workers compensation scheme. In both capacities, employers and workers are at the heart of our service.

Our aim is to keep all workplaces healthy and safe, and to deliver high quality care and treatment when workers are injured.

W: www.worksafe.vic.gov.au

Thinking about buying advertising or marketing products? We’d love to help, just get in touch. You can find more information about our products here. Remember – our products have minimum periods. For digital products, after the minimum period we’ll keep supplying the product until cancelled. For printed products (or bundles with printed products), after the minimum period, the contract auto-renews for a further minimum period. You can cancel or make changes by writing or calling us.

Changes or cancellations to printed products can’t be made after book Close Dates.

Cancellation fees apply if you cancel during the minimum period.

W: www.sensis.com.au

Retail Innovation Group help businesses navigate their way through their technology landscape, looking for efficiency gains and cost reductions.

Our end-to-end product suite will provide you with a competitive advantage over the competition and take your retail experience to the next level.

In the rapidly changing world of business IT, we’re here to help your organisation with managed IT services (Helpdesk) and the integration of cloud-based infrastructure – here when you need us, wherever you need us.

Our consultant team can provide custom software development, set-up business analytics & KPI dashboards, or loyalty & rewards programs that keep your customers coming back. We are the cost-effective way to grow your business and address your technology requirements.

Let RIGA help you take control of your IT costs and develop a competitive advantage through technology and innovation. “Put some RIGA around IT”

W: www.retailinnovation.com.au

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At White Pages we’re focused on providing the best search and connect experience in Australia. We know your business is built on customers connecting with you – by calling, visiting your store or website. Today, your customers are finding you in more ways than just your website. From Google to Facebook, apps and maps, managing your business’ details across every digital channel is time consuming and difficult. White Pages can help your business simply and consistently put the right information in front of customers, wherever they look online, making it easier for them to find and connect with you.

W: www.promotionalwines.com.au

“NO TO TEARS” is passionately driven to bring high-class fashion products with being eco-friendly and having a mission to eradicate animal cruelty.

We are the sole distributor of GOWMA™ brand selling 100% Vegan-leather handbags, backpacks, laptop bags, corporate gifts set and hotel accessories Australia wide.

All our Products are PETA Approved.

At B2BExpo we encourage businesses to adapt 100% up-cycled and ethically handmade vegan products. As a part of Corporate Social Responsibility (CSR) program, adopting these products will demonstrate humanity and compassion.

Let us all join for this movement and make a conscious decision to save innocent lives and protect the environment.

W: www.nototears.com.au

MEMBER OF THE ABF GROUP

2019 CONNECTING BUSINESS ACROSS AUSTRALIA AND CHINA 31 JULY 2019, MELBOURNE READ MORE

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When people don’t see eye-to-eye, the pressure mounts

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Why So Many Retail Ready To Sell Businesses Get It Wrong Your Business?

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DO YOUR TEAM MEMBERS REALLY UNDERSTAND EACH OTHER? “When people don’t see eye-to-eye, the pressure mounts”

T

That is not helpful when trying to create a high-performing team.

This judgment happens without conscious effort by us.

We do it because it is a security mechanism.

We shouldn’t strive to stop making judgments, however. After all, we have great difficulty in controlling our primitive brain, and we are designed to use that primitive part of our brain as a safety mechanism. However, we can manage what our judgment leads us to think or do. We do that by using skills and attributes associated with understanding people at a deeper level.

here is an assumption that because we may know another person that we understand them. The truth is that we probably don’t. As human beings, we think we understand people because we make judgments about them.

There has been much research and books written about judgment. In her book Straight Talking, clinical psychologist Linda Blair explains that our primitive brain knows we need to make a quick decision about any given situation – so it uses judgment.

It only takes seven seconds to judge another person when we first meet them The consequences of that judgment-making process can be unhelpful. There is a reasonable chance that our judgment works out to be incorrect. If that is the case, we will behave towards the other person based on a flawed, primitive reaction. We may judge that someone behaves in a particular way based on what they wear, for example. We may perceive a certain appearance makes our judgment such that we immediately dislike the person.

2

Mounting Pressure In reality, at the workplace when people don’t see eyeto-eye, the pressure mounts. Pressure comes in many forms, some of which may be familiar to you and your team. There may be pressure from senior management for better performance, cuts in costs, increases in productivity, higher sales – the list goes on.

This may manifest in verbal exchanges which at best are uncomfortable, at worse demanding or even threatening. Often the pressure on the executive comes from an even more senior executive. This is then passed onto the team. Tempers fray. People who don’t understand how each colleague behaves under Australia’s Top Business Advisors Magazine

pressure will find working together an even bigger challenge.

The senior executive makes demands on the team which, in turn, passes pressure on to each individual.

Cries of ‘you should try doing my job with the lack of help around here’ can be heard (metaphorically perhaps) around the office. Accusations of people not supporting each other and the business failing gets discussed. People go home and complain to their family and friends (or the cat).

A Basic Knowledge of Colleagues is Not Enough

did in the example above. People begin to talk behind closed doors about the way things were being handled. Conflict leads to confrontation, which in turn significantly reduces productivity. Left unchecked, this leads to ongoing conflict – people won’t work together, and absenteeism increases and workload along with it. Increasing workload puts greater pressure on the team, the manager and the manager’s manager.

Does this sound familiar? If it does, you are not alone.

We’ll call that person Zac. Zac’s idea was presented as a done deal to another senior manager who had a vested interest in the productivity of the sales force.

We’ll call that person Aaron.

Malcolm Dawes is the most sought-after authority on people performance and effectiveness for senior executives who are responsible for producing highfunctioning teams. For over 30 years, Malcolm has experienced first-hand the struggles that executives face with accelerating the performance of their teams. He has been engaged as a performance expert by large multinational companies around the world such as Lloyds Bank, Pfizer Pharmaceuticals and Sony Consumer Electronics, as well as many small and medium businesses.

Aaron didn’t like the idea put forward by Zac. He thought that the existing system of measurement was fine. It didn’t need any change. Zac, however, insisted that his idea was a better option, so much so he enrolled the assistance of his boss to get the new idea adopted.

In Team Performance: Why Can’t We All Get Along?

Malcolm dispels 10 myths that many senior executives have about unlocking the true potential of their teams. He highlights core issues of human nature and shows how understanding behaviour as a leader and coworker is the key to team effectiveness.

That was like a red rag to a bull. What do you think Aaron did? Of course, he went to his boss. That person happened to be Zac’s boss’s boss. Guess who won the battle. Aaron did.

To order a copy of Team Performance: Why Can’t We All Get Along? visit www.FreeTeamPerformanceBook.com.au/B2B

Friction between colleagues is usually due to the two protagonists not understanding how to put their point across. Here is an example I recently witnessed in a major organisation.

Under pressure for improved performance, one manager came up with (what he thought) was an improved method to measure sales people and their performance with customers.

Why did that situation arise – simply because Zac’s behavioural approach did not appeal to that of Aaron.

Zac wanted control, to exhibit the authority of his position and expertise. Aaron wants to be respected for his expertise and attention to detail. Zac’s direct, fast-paced approach caused friction with Aaron’s more pragmatic, slower-paced and meticulous preferences.

Given a different communication style by each player in this scene, the outcome could have been beneficial to both, as well as the business. Instead the situation escalated, time and money were wasted, and pride was dented.

This type of friction gets noticed by others in the team (or elsewhere in the organisation). It certainly 3

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EXHIBIT AT B2BEXPO

ABF BULLETIN VOL4 - ISSUE 5

Engage with High Net-Worth Investors Connecting Business across Australia, China, and Asia

Looking for Projects or Investments?

Business For Sale

Joint Venture Investment

Land & Development

VISIT US AT B2BEXPO 2019

13 - 14 March, 2019 Marvel Stadium, Dockland - Melbourne CONTACT ABF BUSINESS (P) +61 3 8698 9898 INFO@ABFBUSINESS.COM.AU

WWW.ABF.EVENTS 45 www.abfbusiness.com.au

CLICK FOR MORE INFO

EXHIBIT AT B2BEXPO

ABF BULLETIN VOL4 - ISSUE 5

Take your digital marketing to the next level.

While you’re busy doing business we’ll be busy getting you more customers. At Yellow, our digital marketing experts know how to boost your business online. By using the right mix of digital channels along with top notch technology, we’ll have you reaching the right customers in no time.

Come visit our experts at the B2B Expo to find out more.

Call 13 24 89 or visit www.yellow.com.au WWW.ABF.EVENTS

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