CommBank SmallBiz Week 2024 Magazine

SmallBiz

MAGAZINE 2024

CommBank

SmallBiz Week 2024

28-30 May 2024

Melbourne Convention & Exhibition Centre

Austrailia’s largest SME event returns to Melbourne May 2024

FREE workshops with industry-titans Salesforce, Nine Ad Manager & OPTUS

Hear from over one hundred thought leaders, business leaders, and industry experts

Sunday 11th August 2024

Convention & Exhibition Centre autoshow.au

Sunday 10th November 2024

vention & Exhibition Centre al.evautoshow.au

Wednesday 2 - Thursday 3 April 2025

Melbourne Convention & Exhibition Centre www.smallbizweek.com.au

Wed 29 - Thurs 30 May 2024 | Melbourne

Convention & Exhibition Centre

Now in its third year, CommBank SmallBiz Week returns with even more opportunities to connect suppliers from diverse industries with small business owners and leaders.

This free-to-attend event highlights emerging technologies including artificial intelligence (AI) and automation, operations, human resources, and marketing. We continue to attract support from big businesses, including Salesforce, Nine Ad Manager, Cisco and Optus, who are proud to be official partners of CommBank SmallBiz Week.

Opportunities will be presented through workshops and the live stages to learn about the latest products, services, and technologies. Delegates can hear from over one hundred thought leaders, business leaders, and industry experts covering topics directly affecting small businesses.

Editor

Alyssa Herr

alyssa.herr@abfgroup.com.au 03 8560 6883

Head of Creative & Production

Kevin Le

kevin.le@abfgroup.com.au 03 8689 9897

Event & Operations Manager

Soledad Hassett

soledad.hassett@abfgroup.com.au +61 417 019 179

Account Manager

Linh Bui Linh bui@abfgroup com au 03 8689 9895

Advertiseing and Partnerships

Group Sales Director

George Moraitis george moraitis@abfgroup com au 03 8698 9892

Event Information info@abfgroup com au lia

CommBank

Young Hero Awards 2024

Awards Dinner 28 May 2024

SOLD OUT

Agenda: CommBank Small Business Expo

29-30 May 2024

Celebrating the achievements of young entrepreneurs and business leaders 35 y/o and under

CommBank Business Leaders Breakfast

Thursday 30 May (7am - 9am)

Australia’s largest SME expo. A vibrant marketplace held over two days and FREE to attend

CommBank SmallBiz Week Networking Function

Wednesday 29 May 2024 (4:30pm - 6:00pm)

A breakfast event designed for curious small business owners and decision-makers who want to stay ahead of the curve.

CommBank

SmallBiz Sessions

Thursday 30 May (7am - 9am)

SOLD OUT

Engage with fellow business owners, build your network and learn from leading businesses, peers and industry experts.

Hear from over 100 Thought Leaders, Business Leaders, and Industry Experts about topics directly affecting small businesses. Learn about the latest products, services, and technologies that can help grow your business in a sustainable way. Topics relating to the latest AI technologies, operations, human resources, and marketing will be covered at C ommBank Live Stage

Snapshot (Wednesday 29 May):

(Thursday 30 May):

Workshop snapshot

Join us for exclusive workshops from industry titans Salesforce, Nine Ad Manager and OPTUS that will empower your business like never before.

Whether you're looking to revolutionise your marketing strategy with TV advertising, streamline your business processes with a CRM suite or harness the power of digital for your business, we've got you covered.

10:00 - 10:20 am

10:00 - 13:00 pm

11:00 - 11:45 am

12:15 - 12:45 pm

13:30 - 14:15 pm

10:00 - 13:00 pm

10:40 - 11:00 am

11:00 - 11:45 am

12:15 - 12:45 pm

14:00 - 14:20 pm

Salesforce: Boosting Sales Productivity with a CRM

OPTUS: FutureFit Workshop

Nine Ad Manager: Master the Platform

Nine Ad Manager: Supercharge your marketing with free Creative AI Tool

Salesforce: How Marketers can do more with less

OPTUS: FutureFit Workshop

Salesforce: How Slack and AI Helps Businesses do more with less

Nine Ad Manager: Master the Platform

Nine Ad Manager: Supercharge your marketing with free Creative AI Tool

Salesforce: Using AI to make customer onboarding and support efficient

Cut through complexity.

Salesforce makes sense for your small business.

Salesforce Workshop Agenda

Learn how to find, win and keep customers with the CRM for Small Business

29 May

10:00 a.m.–10:20 a.m.

Demo

10:40 a.m.–11:00 a.m.

Demo

11:20 a.m.–11:40 a.m.

Fireside Chat

12:00 p.m.–12:20 p.m.

Demo

12:40 p.m.–1:00 p.m.

Demo

1:20 p.m.–1:40 p.m.

Demo

2:00 p.m.–2:20 p.m.

Fireside Chat

10:00 a.m.–10:20 a.m.

Demo

10:40 a.m.–11:00 a.m.

Demo

11:20 a.m.–11:40 a.m.

Demo

12:00 p.m.–12:20 p.m.

Demo

1:20 p.m.–1:40 p.m.

Demo

2:00 p.m.–2:20 p.m.

Demo

Boosting Sales Productivity with a CRM

How Slack and AI Helps Businesses Do More with Less

How To Streamline Service Delivery Using Automation and AI

How To Grow Your Business and Build Lifelong Customer Relationships

Empowering Growth and Efficiency for SMB Service Teams

How Marketers Can Do More with Less

Using AI to Make Customer Onboarding and Support More Efficient

30 May

Boosting Sales Productivity with a CRM

How Slack and AI Helps Businesses Do More with Less

How To Grow Your Business and Build Lifelong Customer Relationships

Empowering Growth and Efficiency for SMB Service Teams

How Marketers Can Do More with Less

How Slack Can Become the Glue Of Your Organisation

Start small and grow fast with the #1 AI CRM for small business

In small business, every customer interaction counts. Salesforce CRM solutions are designed to help you find more leads, win more deals and keep your customers happy. With the right technology, your team can nurture customer relationships at every stage of the journey, adding value and building loyalty with every touchpoint.

Small business, big capabilities

No business should be left behind in the era of digital transformation. Salesforce levels the playing field with powerful CRM solutions that enable businesses of all sizes to unlock the full potential of trusted AI and data. These tools make customer interactions more efficient, productive and personal – so your business can thrive in any market.

Goodbye spreadsheets and silos

Unifying your business operations onto a single platform is the first step to doing more with less. From sales and marketing to customer service, Salesforce unites your operations, providing a comprehensive view of your business and eliminating inefficiencies caused by disconnected systems.

With all your data in one place, you can ditch the spreadsheets and remove the silos that get in the way of productivity, so you can react more swiftly to changing customer needs and stay ahead of the competition.

Empower everyone with trusted AI

Slack AI and no-code automation can transform how work gets done at your organisation. Slack is the front door to your CRM apps, bringing customer data and insights into the flow of work, when and where your teams need them.

AI for every business and team

It’s easier than ever to increase the power of your sales, service and marketing teams with AI. Whether you have two employees or two hundred, simple automations and out-of-the-box AI solutions from Salesforce make sense for small businesses.

Marketing

Deliver connected customer journeys and engage buyers across accounts.

Marketing Cloud

Sales

Maximise productivity to close more deals, faster.

Sales Cloud

Commerce Cloud

Service

Delight customers every time to foster loyalty, grow recurring business and achieve sustainable succes.

Join pay.com.au for a fireside chat, ‘How to Scale Your Business with AI’, at the CommBank Main Stage on 30 May at 11:00 a.m.

The leading B2B payment and rewards platform turned to Salesforce to efficiently scale its business and uncover new insights to deepen customer relationships with AI.

Service Cloud

Data Cloud will help us better understand our customers and use these insights to drive amazing automated experiences. It will also enhance the conversations our account managers have with customers one on one.”

David Walsh, Head of Digital, CX and Marketing, at pay.com.au

Salesforce Starter Pro Suite grows with you

Get started with CRM and see results from day one with Salesforce Starter Pro Suite –the all-in-one suite of the email outreach, sales, service and commerce tools you need to find, win and keep customers. Experience the power of the world’s #1 AI CRM in a simplified, easy-to-use suite built for growing businesses.

Try it for free Scan this QR code with your phone increase in payment volume on its platform increase in volume of customer verifications by reducing time to verify from days to hours increase in same-day account verifications 5,000% 10x 68%

Commbank

Business Leaders

Breakfast Sponsered by

Future-Proof your Business: Embrace the Digital Revolution

The game is changing! At this year's event, join industry leaders from tech, finance, and government for an exclusive event exploring how Artificial Intelligence, data analytics, cybersecurity, and digital transformation are reshaping the small business landscape.

Discover how AI can become your growth engine, learn how to shield your business from cyberattacks, and gain expert insights on navigating the tech revolution.

BREAKFAST SPEAKERS

Vivienne Ryan

Network

Australia’s fastest 5G mobile network for download speeds, as awarded by Opensignal.

Value

Value-packed business products

Experience

Dedicated business specialists

Why B2B events remain crucial for SME Success

In today’s digital age, some might question the continued relevance of face-to-face business events. However, for small and medium-sized enterprises (SMEs), attending B2B events like CommBank SmallBiz Week 2024 can be a powerful tool for growth.

Beyond the Digital Realm: The Value of Face-to-Face Interaction

While online platforms offer undeniable benefits, they lack the depth and nuance of face-to-face interaction. B2B events provide SMEs with the opportunity to:

Build Relationships: Networking events foster connections with potential partners, suppliers, and customers. These relationships can lead to long-term collaborations and mutually beneficial opportunities.

Gain Market Insights: Meeting industry experts and thought leaders allows SMEs to gather valuable insights into current trends, competitor analysis, and future market directions

Discover New Solutions: B2B events showcase a vast array of products and services. SMEs can explore solutions that cater to their specific needs and challenges, driving operational efficiency and innovation.

This free event offers a comprehensive package designed to equip business owners with the knowledge and connections necessary to thrive:

Extensive Expo: Over 120 exhibitors representing diverse industries (banking, telecommunications, IT, AI, cybersecurity) provide exposure to a wealth of solutions.

Expert Insights: More than 100 thought leaders, business leaders, and industry experts share their knowledge on critical topics affecting SMEs, enabling informed decisionmaking.

Actionable Strategies: Sessions delve into the latest trends in AI technologies, operations, human resources, and marketing, providing SMEs with practical strategies for sustainable growth.

UNLOCK YOUR POTENTIAL

JOIN THE MANY INNOVATIVE AND SUCCESSFUL BUSINESSES INVESTING IN MELBOURNE

Whether you’re considering a start-up or already run a business in the City of Melbourne, we o er a range of opportunities to maximise your success.

Investment

Assistance with market entry and business case validation.

Network

Introductions to relevant industry / sector contacts (advisers, clients and customers) and access to talent.

Vantage

Advice on place / location and sector ecosystems.

Economy

Access to government financial support.

Support

Personalised one-onone support with our Business Concierge service, including access to awards and grants programs.

TradeStart

Delivered in partnership with Austrade, we’ll support you to export your goods and services to the world.

Start a conversation by scanning the QR code.

For more information, contact our Business Concierge team on:

Phone: 9658 9658

Email: BusinessConcierge@melbourne.vic.gov.au Visit: melbourne.vic.gov.au/business

Naming Sponsor

Principal Sponsors

Featured Brand Sponsors

Event Supporters

Why join the Victorian Chamber?

We’re here to support you at every stage of your business journey. Lean on our team of expert consultants across safety, mental health, workplace relations and more.

Workplace Relations and HR

For when you need support with complex HR or workplace relations matters, we’ve got your back.

Apprentice and Trainee Support

For when you need support in hiring an apprentice or trainee in your business.

Health, Safety and Wellbeing

For when you need safety training for your managers, specialised safety consulting or anything in-between.

Events and Networking

For when you want to connect with like minded professionals and hear from leading experts at our sell-out events.

Training and Development

For when you need affordable, flexible and tailored training for your business.

International and Export Services

For when you want to grow your global presence and need support from our expert team.

World-class offices and coworking with locations closer to home.

PRIVATE OFFICES ERGONOMIC HOT DESKS VIRTUAL OFFICES

MEETING ROOMS FLEXIBLE TERMS NETWORKING COMMUNITY 10 LOCATIONS ACROSS MELBOURNE (AND COUNTING)

Take control of your business cybersecurity.

Small Business

Demystify Growth, Elevate Your Business

EMPOWERING OWNERS AND LEADERS TO CREATE INCREDIBLE COMPANIES EVERYWHERE.

Running a business of any size is challenging. Trying to grow it adds another dimension of complexity that most fail to overcome. Growing a business doesn’t need to be that hard.

At Visage Growth Partners, we provide broad, everlasting, and impactful coaching and mentorship for CEOs and their Leadership Teams. We aim to help you build a truly differentiated strategy and authentic leadership capabilities across your organisation that will position you and your team to overcome the challenges and complexities of growing your business. As your business growth advisors

and strategic business partners, we work with care to provide expert guidance in the pragmatic application of high cut-through tools, educating our clients through the process. Our executive coaching services are tailored to your individual needs and focused on developing leadership capabilities to create a genuine impact within your business.

Providing the right tools, accompanied by the right advice, meeting you where you’re at.

Tailored To You

All businesses are unique. Our services and advice are adaptable to your individual needs.

Genuine Care

We create an extraordinary depth of understanding with our client. We’re intimately engaged in the process of improving your business.

Visage Growth Academy

Solutions Focused

Our objective is to help you create impact. We do this by diligently guiding you towards business growth and sustained success.

Discover the power of collaborative growth at Visage Growth Academy, where leaders come together to thrive. This isn’t just another training course—it’s a platform where you and your team can evolve alongside like-minded, non-competitive businesses. Immerse yourself in a dynamic ecosystem rich with idea-sharing and strategic innovation, designed to elevate your leadership and business.

Through the Visage Growth Academy you’ll engage in:

● Strategic planning with your leadership team

● Growth mindset and focus

● Best-in-class execution disciplines

● Exclusive CEO roundtables for deeper insights

FIND OUT MORE visagegrowthpartners.com.au

Unleashing the Power of People and Cultivating Winning Cultures

Join Adam Siegel, CEO & Growth Advisor, as he will provide some high cut-through tools and principles that will help you optimise the most critical asset in your business – your talent. Not at all a HR presentation, he will highlight some alternative views on how you and your team can attract and retain top talent better than your competitors, and in-turn help your business drive sustainable growth and success.

Thursday 30th May, 2.55 PM

The power of HR

The Boutique Human Resources Firm

Revolutionising the Industry

Now more than ever, the power of human intelligence is paramount. With the rise of AI, hybrid work models and gig economies, workforces are faced with challenges that could shake business models. But this is where a strong HR consulting team can change things. VeiraMal Consulting is a boutique HR consulting firm that has been turning heads in the industry since its inception under the leadership of Natasha Silveira, an experienced HR professional.

With a team of experts, VeiraMal is changing the way companies approach HR consulting, offering a holistic approach that goes beyond compliance and paperwork to focus on building relationships and driving strategic outcomes.

At the heart of VeiraMal's success is its commitmen t to a personalised approach that takes the time to understand each company's unique culture, values, and goals. By developing customised solutions that meet each client's specific needs, VeiraMal has established a reputation as a trusted partner that delivers exceptional results.

VeiraMal's holistic approach to HR consulting has been instrumental in helping businesses achieve their goals. By treating HR as an integral part of an organization's strategy, VeiraMal has helped its clients improve their employee retention, increase productivity, and foster a culture of inclusivity a nd diversity.

As finalists in the Business Consultancy category o f the Small Business Champion Awards 2024 and Business Services Category in 2023, VeiraMal has earned recognition for their innovative approach to HR consulting. By staying ahead of the curve on the latest HR trends and best practices, VeiraMal has helped its clients navigate the complexities of HR operations, management, HRIS implementation, payroll audits, and HR consulting.

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