Ultimate Success mag December 015

Become what you are capable of becoming!

Top 5 Reasons, Team Members Disengage

Muhammad Usman Gulzari Public Speaking Trainer | Sales Trainer| Confidence Coach

By Qaiser M Rajput

“Few of our own failures are fatal,” economist and financial Times columnist Tim Harford writes in his new book, Adapt: Why Success Always Starts With Failure. This may be true, but we certainly don’t act like it. When our mistakes stare us in the face, we often find it so upsetting that we miss out on the primary benefit of failing (yes, benefit): the chance to get over our egos and come back with a stronger, smarter approach. According to Adapt, “success comes through rapidly fixing our mistakes rather than getting things right first time.” To prove his point, Harford cites compelling examples innovation by trial-and-error from visionaries as varied as choreographer Twyla Tharp and US Forces Commander David Petraeus. I interviewed Harford over email to dig deeper into the counter-intuitive lessons of Adapt. What follows is a series of key takeaways on the psychology of failure and adaptation, combining insights from our conversation and the book itself.

The Wrong Way To React To Failure When it comes to failing, our egos are our own worst enemies. As soon as things start going wrong, our defense mechanisms kick in, tempting us to do what we can to save face. Yet, these very normal reactions — denial, chasing your losses, and hedonic editing

Denial “It seems to be the hardest thing in the world to admit we’ve made a mistake and try to put it right. It requires you to challenge a status quo of your own making.”

Chasing your losses We’re so anxious not to “draw a line under a decision we regret” that we end up causing still more damage while trying to erase it. For example, poker players who’ve just lost some money are primed to make riskier bets than they’d normally take, in a hasty attempt to win the lost money back and “erase” the mistake.

Hedonic editing When we engage in “hedonic editing,” we try to convince ourselves that the mistake doesn’t matter, bundling our losses with our gains or finding some way to reinterpret our failures as successes.

We’re so anxious not to “draw a line under a decision we regret” that we end up causing still more damage while trying to erase it The Recipe for Successful Adaptation At the crux of Adapt lies this conviction: In a complex world, we must use an adaptive, experimental approach to succeed.

Harford argues, “the more complex and elusive our problems are, the more effective trial and error becomes.” We can’t begin to predict whether our “great idea” will actually sink or swim once it’s out there.

Harford outlines three principles for failing productively: You have to cast a wide net, “practice failing” in a safe space, and be primed to let go of your idea if you’ve missed the mark.

Try new things “Expose yourself to lots of different ideas and try lots of different approaches, on the grounds that failure is common.”

Experiment where failure is survivable “Look for experimental approaches where there’s lots to learn – projects with small downsides but bigger upsides.

Too often we take on projects where the cost of failure is prohibitive, and just hope for the best.”

Recognize when you haven’t succeeded “The third principle is the easiest to state and the hardest to stick to: know when you’ve failed.”

The more complex and elusive our problems are, the more effective trial and error becomes How To Recognize Failure This is the hard part. We’ve been trained that “persistence pays off,” so it feels wrong to cut our losses and label an idea a failure. But if you’re truly selfaware and listening closely after a “release” of your idea

, you can’t go wrong. Being able to recognize a failure just means that you’ll be able to re-cast it into something more likely to succeed.

Gather feedback “Above all, feedback is essential for determining which experiments have succeeded and which have failed. Get advice, not just from one person, but from several.” Some professions have build-in feedback: reviews if you’re in the arts, sales and analytics if you release a web product, comments if you’re a blogger. If the feedback is harsh, be objective, “take the venom out,” and dig out the real advice.

Remove emotions from the equation “It’s important to be dispassionate: forget whether you’re ahead or behind, and try to look at the likely costs and benefits of continuing from when you are.”

Don’t get too attached to your plan “There’s nothing wrong with a plan, but remember Von Moltke’s famous dictum that no plan survives first contact with the enemy. The danger is a plan that seduces us into thinking failure is impossible and adaptation is unnecessary – a kind of ‘Titanic’ plan, unsinkable (until it hits the iceberg).”

Being able to recognize a failure just means that you’ll be able to re-cast it into something more likely to succeed

Creating Safe Spaces to Fail Twyla Tharp says, “The best failures are the private ones you commit in the confines of your own room, with no strangers watching.” She rises as 5:30 AM and videotapes herself free styling for 3 hours each morning, happy if she extracts just 30 seconds of usable material from the whole tape. This is a great example of a “safe space to fail.” But many of us don’t have this luxury of time or freedom. So how do we create this space?

Practice disciplined pluralism Markets work by this process, encouraging the exploration of many new ideas as well as the ruthless weeding out of the ones that fall short. “Pluralism works because life is not worth living without new experiences.” Try a lot of things, and commit only to what’s working.

Finding “a safe space to fail is a state of mind” Assuming that you don’t operate a nuclear power plant for a living, you can probably infuse a bit more freedom and flexibility into your workday.

Give yourself permission to test out a few off-the-wall ideas mixed in with the bythe-book ideas.

Imitate the college experience “College is an amazing safe space to fail. We are experimenting with new friends, a new city, new hobbies, and new ideas – and we’ll often mess up academically and socially as a result. But we know that as long as we don’t screw up too dramatically, we’ll finish college, graduate, and move on – that mix of risk and safety is intoxicating. Yet somehow as we grow older we lose it.”

By Sara Rapp

“Be thankful to Allah & have strong faith in Him”, my philosophy is to be grateful for what you have and strive for more.

Muhammad Usman Gulzari

“If knowledge is power, get ready for the ultimate one” These days, some of the most influential trainers in the game are spending just as much time on books, blogs, and Twitter feeds as they do training.

One of the most socially connected trainers; Muhammad Usman Gulzari is quickly becoming the face of modern strength training Chances are they've got Muhammad Usman’s fingerprints on them. As the founder of the missing P and one of Pakistan’s most revered trainers, Muhammad Usman splits his time between the real and virtual world, helping produce better best and healthier people in both.

Your philosophy of life “Be thankful to Allah & have strong faith in Him”, my philosophy is to be grateful for what you have and strive for more. The moment you let the disappointment and negativity encircle you, that is the beginning of all darkness. This might sound bookish but I have actually applied this idea shared by Sir Kamran Rizvi that we often mistakenly interlink the success with the result; the real success is the process in which you put your efforts and hard work and grow. Be passionate with the idea and journey and don’t be wedded with the outcome.

Explain your profession, Do you find it challenging?

As a Lead Trainer & Coach at the Missing P, I founded this company in 2010. The goal of the missing P is to help people present their best self forward. We offer In-house and public sessions on soft skills training programs such as Public Speaking, Selling & Negotiation, Values Building and Internalization, Leadership, Customer Service.

Training might seem to be a lucrative profession but it is very challenging also. Apart from being an expert on the topic one has to outpour energy during whole session, handle difficult audience and inculcate the ideas in their minds without sounding like a preacher.

I find it most rewarding because there is so much to learn each day, each individual in my workshop adds value in my inventory of knowledge and understanding.

Tell us about initial days of The Missing P and how much did you struggle?

My story might sound familiar to many; I was a business graduate with a lot of dreams but no direction. Belonging to a humble background, I had zero investment. My goal was to do something extraordinary that could touch people’s lives. I remember five years back when I left my job and pursued the dream of starting my own venture; many thought it was a temporary rush of emotions that is going to settle with time since I was getting married the same year. First two years were rocky, with very few clients in my list and just enough income but I treasure these two years the most as they turned out be my biggest learning source, the failures, the rejections, the lack of planning, and the rules of corporate world.

There was so much to understand and explore. I never hesitated to embrace my failures.

I tried to approach the people who were the gurus of industry; i got my answers from them. I owe the paradigm shift to my mentors Sir Kamran Rizvi, Sir Massud, Sir Abdul Wahid, Sir Sohail Gulzari.

I am fortunate to have a very strong ground at home. My family understood that no matter how farfetched and unrealistic my goal seems but this is one idea for which I am willing to trade my life for. My wife has been my biggest support, she listens to me for hours, and we work together to design and plan the content of programs. I value her ideas and feedback for TMP’s growth. So the struggling period has passed with all these great people around me.

Your achievements Allhumdulilah I have trained around 4000 individuals ranging from CEOs, managers, entrepreneurs, doctors, engineers, teachers and students. Our programs have garnered the reputation of transformation agent.

Apart from many Honorable Corporate names in our client list what makes me most happy is the feedback that I receive when people come up to me and tell me that I have created value in their life, that I managed to help them improve their performance. It is just the beginning of my flight, it is so wonderful to see that training and development industry in Pakistan is now so well established that there is no time to sit back and relax. Each training company is adding its own flavor in the learning of individuals and organizations.

The testimonials shared by representatives of top companies

encourages the missing P to deliver even much better training programs each time What made you pick this profession?

I happened to attend a training session during my university days and I was awe struck by the power of words.

By matching the f frequency with the brain and hearts of audience you can motivate to do what is required of them to do. At that very moment, sitting in the hall, I envisioned myself, speaking to large audience and sharing powerful message. It is said that you can perform miracles if you love what you do and training is what I love doing. With each program that I conduct, this love is further fostered.

Goals: We love them, we hate them, and we should never live without them. So many goals set and so little time to accomplish them or so little drive to pursue them! How can you actually achieve your goals?

While there isn’t a magic wand that you can simply point at your goals and watch them become realities, you can definitely take steps to ensure you achieve the goals you set.

Let’s explore the steps you can take but keep in mind that you are uniquely and wonderfully made; so take what you can use and tailor it to fit your needs.

This isn’t a onesize-fits-all kind of deal, it’s about the journey to finding what drives you and keeps you focused on achieving the goals you set for your life.

The key factor to achieve success is INTENT, why are you doing something. The WHY is very important to figure out Faith. Having strong belief in positive outcome that is yet to happen Persistent, you have to be really persistent at what you decide to do.

Stick to your goal especially in the face of adversity.

What do u do in your leisure time

I like to spend time with my family. My four years daughter keeps me busy with her intelligent questions. Other than that I read a lot of books to increase my awareness on human and organization development areas. So much work and research has been done that each book brings a whole new world to us and the power of ideas never ceases to inspire. I highly recommend few books that have huge impact in my life How to win friends and influence people by Dale Carnegie, Eat that frog by Brian Tracy, 8th Habit by Stephen Covey, The Success Principles by Jack Canfield

LISA HONIG BUKSBAUM Walking on the beach, trying to understand why she was hit with a triple dose of tragedy, Lisa HonigBuksbaum felt that she heard a voice. “Soaring words,” it seemed to whisper.

It meant something, she knew.

It had to. She didn’t hear things like this often. But how was such an abstract thought going to help her overcome the grief she felt over her 35-year-old brother’s sudden death, her father’s cancer diagnosis and her young son’s fight to recover from a life-threatening bout of rheumatic fever?

Three years later, with her father and son on the mend, she followed the voice.

Shuttering her Manhattan marketing firm where she helped Fortune 500 companies reinvent themselves, she started a nonprofit to help seriously ill children and their families deal with the agony of life-threatening disease, soulcrushing treatments and, sometimes, death.

The name of her organization? Soaring words, naturally.

Buksbaum’s 2001 decision to answer a seemingly supernatural call to use her personal struggles to help others is far from unique.

There’s even a name for it: post-traumatic growth.

Richard Tedeschi, a psychologist Buksbaum studied while honing her program that helps critically ill and impoverished children feel better about themselves by giving others a hand, coined the term after interviewing people about how they dealt with the awful vagaries of life.

“It’s not an uncommon thing,” says Tedeschi, who teaches psychology at the University of North Carolina Charlotte. His research with fellow psychologist Lawrence Calhoun showed that about one-half to two-thirds of people who lose loved ones, suffer disfiguring accidents or endure other calamities ultimately experience posttraumatic growth. “People think it’s an aberration.

People think it’s an outlier,” Buksbaum says. “But it’s really what most people do.”

Since founding her organization, which has reached more than 250,000 children in 30 states and 12 countries, the 55-year-old mother of two has watched the magic of giving back help people rebuild shattered lives. Chronically ill children—listless and depressed after spending months in the hospital— perk up when given the chance to make a simple gift for someone else, she says.

She recalls the joyful satisfaction of a 7-year-old as he spent days crafting a rainbow unicorn for another sick child. His beaming smile is one of hundreds she has seen on ailing children, parents and volunteers.

“The results are unbelievable,” Buksbaum says. “We all experience positive emotions as a result of doing something altruistic and compassionate.” In surveys of 250 seriously ill children in pediatric hospitals in Florida, New York and Illinois, she found that those who had been given the chance to make simple gifts for other sick children felt

significantly better about themselves than those who weren’t given the same opportunity. Children reported feeling more joyful, less worried, more excited, less tired, more hopeful and less scared after doing something as simple as coloring a picture for another child.

“It’s not pop psychology,” Buksbaum says. “It’s based on science.”

This science helped her understand the confusing words that came to her that day on the beach. The word “soar” was an acronym, she realized. To Buksbaum, SOAR stands for Somatic response (relating to the body); Outcomes (actions that can be measured empirically); Agency (something that gives people a sense of control); and Reciprocity (the sense of being connected to others).

Obviously, not everyone who has endured tremendous loss is going to start a nationwide charity. Some move on by simply being better spouses, children, parents or friends.

“There are different ways of recovering from trauma,” Buksbaum says. “Some people are fortunate or blessed to have a calling. For other people, the fact that they get up every day and don’t feel bitterness, anger and frustration, or become totally defeated by life, is amazing to me.”

Of course, Buksbaum and the kids she has helped aren’t the only ones who transformed their outlooks by helping others. Here are three more.

DOROTHY JOHNSON-SPEIGHT Lying in a fetal position, struggling to cope with the murder of her 24-year-old son, Dorothy Johnson-Speight tried to ignore a TV broadcaster’s voice, announcing that yet another one of her son’s friends had been killed.

Fading in and out of consciousness, JohnsonSpeight envisioned a boxing ring filled with women holding bullhorns.

“Sons,” they pleaded, “put down your guns.”

Less than a month later, the chant became a rallying cry for other shellshocked women in the Philadelphia area who had lost children to gun violence and wanted to join Johnson-Speight’s newly formed group, Mothers in Charge. Since its formation in 2003, it has spawned sister organizations throughout the United States.

“My love of my son” is what drives the licensed family therapist, she says. “This is a way I can continue to be connected to him. It’s what gets me up on those rough days.”

Initially, Mothers in Charge was mainly a support group for aching mothers. Many already knew Johnson-Speight through Compassionate Friends, a group she established in 1986 at Temple University for other grief-stricken parents after her almost 3-year-old daughter, Carlena, died from bacterial meningitis.

Soon members began traveling to schools and community groups to share their stories. As new people joined Mothers in Charge, it morphed into a multifaceted organization that reflects the passions of its growing membership and the interwoven ills that doom young men like her son, Khaaliq Jabbar Johnson, and put others behind bars.

Early on, one of Khaaliq’s friends, a corrections officer, voiced concerns about the number of juveniles serving time in adult prisons. He asked whether members of Mothers in Charge would tell their stories to incarcerated youths so they could see

the consequences of their actions and help them make better decisions when they got out.

Some members balked, Johnson-Speight remembers. “I could be talking to my son’s killer,” one protested. While acknowledging the woman’s heartache, Johnson-Speight reminded her, “They’re all our sons.” It became another slogan for the organization. Members found a nationally recognized women’s curriculum designed to teach behavioral changes.

When surveys showed that women who took the course had low recidivism rates, Mothers in Charge was asked to expand the program into two male prisons.

Khaaliq Johnson, who earned a sociology degree from the University of Maryland Eastern Shore and had planned to be a counselor with his mother, was shot in 2001 in a dispute over a parking space. Johnson-Speight pledges Mothers in Charge will continue its mission as long as the senseless violence continues.

REBEKAH GREGORY Rebekah Gregory was initially reluctant when federal prosecutors asked her to give a victim impact statement to the jurors who would decide the fate of 2013 Boston Marathon bomber Dzhokhar Tsarnaev.

Ultimately the 28-year-old Houston woman, whose left leg was amputated as a result of the blast, seized the opportunity to give Tsarnaev a simple message: You lost.

While Tsarnaev and his brother killed three and injured more than 260 with their bombs, their cowardly actions unleashed a tidal wave of love for and among the survivors, she told him.

“I looked directly at him. I stared at my biggest enemy.

‘You caused mass destruction, but you also brought people together.

Nobody’s going to remember your name or your brother’s name. They’re going to remember the survivors.’ ” And for good reason.

Like others who lost loved ones, limbs or hope by the impact of the two pressurecooker bombs, Gregory is giving back.

Last Christmas she and her now 8-year-old son, Noah, raised money to buy presents for those who couldn’t afford them. She has also sold “Rebekah Strong” T-shirts (made for her 2015 Boston Marathon run) to raise money for earthquake victims in Nepal. Gregory and her son also started what they call “Sharing Smiles.” They visit hospitals and talk to patients. Like fellow marathon amputee Heather Abbott, who started a foundation to raise money to buy prosthetic devices for amputees, Gregory is particularly drawn to those who have lost limbs. She assures them their lives can still be full and rich. “I can still rock a dress,” she says with a laugh. Her main passion is Rebekah’s Angels, a foundation that raises money for children suffering from posttraumatic stress disorder.

Noah was sitting at her feet near the finish line when the two bombs exploded on April 15, 2013. Had he been standing, she suspects he would’ve been killed. She served as a human shield. But while his physical injuries were minor, like her, he is emotionally scarred. Not only did he witness the bloody mayhem, he watched his mother struggle to recover. After spending 40 days in a Boston hospital, Gregory returned to Texas, where she underwent 17 surgeries. Finally, in November 2014, she decided to have her left leg amputated below the knee.

“We both experience [PTSD] but in different ways,” Gregory says.

She often awakes in the night, screaming and sweating from yet another nightmare.

Fireworks paralyze her. Noah’s symptoms are subtler: He isn’t as adventurous as he once was.

He no longer wants to ride his bike. Loud music drives him from movie theaters. “I tell him, ‘Your brain is just tricking you.

What you think is scary is not really scary,’ ” she says. Both are undergoing therapy. Children’s inexplicable fears are often ignored or misunderstood, or treatment is too expensive.

“So many cases are undiagnosed or untreated,” Gregory says. Many children with PTSD grow up to be angry and dysfunctional adults.

Gregory’s turnaround has come in various ways. She is frank about her journey, posting near-daily comments to her 46,000 Facebook fans. Her online journal has become a surprising part of her recovery, a forum for sharing experiences and inspiring others. In April, only five months after her amputation, she ran the last 3.2 miles of the Boston Marathon.

It was her first visit to the city since the bombing. While emotionally difficult, it was part of putting the past behind her, she says. The same goes for her decision to stare Tsarnaev in the eyes and tell him his plan to spread hate had failed.

“Did I want my leg to get blown off by a terrorist?

No. But so many people donated their time and efforts to get us back—not to normalcy—but to get us back to our lives. The world needs so much hope and light.”

FRED AND ANGELA BILETNIKOFF After proudly watching his 20year-old daughter, Tracey, beat her addiction to heroin and methamphetamines, NFL Hall of Fame wide receiver Fred Biletnikoff and his wife, Angela, thought the worst was over.

Sadly, Tracey’s freedom from drugs was short-lived. In 1999 after she successfully completed a treatment program and had begun counseling teens, a boyfriend she met at a drug rehab program killed her.

Mohammed Haroon Ali told police he strangled her during an argument that erupted after his two-day drug binge.

The Biletnikoffs decided a fitting tribute to Tracey would be to create a treatment center for teens. Angela, who met Tracey as a bubbly 6-year-old, remembered her stepdaughter saying how much easier it would have been for her to beat her addiction had she been in a program that catered to younger people instead of 40- and 50year-olds. “She couldn’t relate to them, and they couldn’t relate to her.”

Raising money was no issue.

Oakland Raiders fans, who revered Biletnikoff during his 14-year playing career and later as a team coach, dug deep. One tailgate party, part of a “Dollars for Tracey” fundraiser, netted $91,000.

The couple used the money to establish a home for addicted teens in Burlingame, Calif. But after about 10 years, city officials decided to turn it into a treatment center for adults.

The Biletnikoffs were crushed, but soon resumed their work, hosting golf tournaments with former Raiders greats and holding seafood festivals to raise money for a new teens’ center. Eventually they teamed with Koinonia Homes, which had a drug treatment center for teenage girls in Loomis, Calif., that badly needed renovation.

Having raised sizable donations of labor, materials and cash, the Biletnikoffs were nearing the $500,000 needed to make their dream reality. In April a surprise $50,000 donation from Oakland Raiders owner Mark Davis pushed them over the top. Three months later, the couple opened the doors to Tracey’s place of hope, a sanctuary for six 14- to 17-year-old girls. The Biletnikoffs hope their program will teach girls to purge their demons as Tracey did more than 16 years ago.

“When we walk into Tracey’s Place of Hope and see the smiles on all the girls, it makes the hole [that Tracey’s death] created not so big,” Angela says. “It kind of makes it feel like she hasn’t gone away.”

Top 5 Reasons Team Members Disengage!

By Judy Kay Mausolf

About Judy Kay Judy Kay's expertise is helping others get happier and more successful! She coaches dentists and their teams how to become better leaders, work together better and deliver service with more passion and fun which ultimately result in growing their practice.

Her approach is different. Instead of focusing on what you are doing wrong, Judy Kay focuses first on what you're doing right , encourages the positive that's already there, and then replaces the negative habits with actions that will help make the biggest difference for your practice!

Optimistic Radiant Attitudes Nurture Great Energy!

www.PracticeSolutionsInc.net

Last summer I wrote a series of news letters on how to get your team engaged. What I didn't cover was why team members get disengaged in the first place. Many team members start out as highly engaged team members! They are: Happy to come to work and passionate about their career Connected and loyal to the practice Proud to share with the world where they worked In essence your best walking billboard Excited to learn new things to drive long term success Measuring their success based on the team and practice success Than somethings start happening often and the team member slowly changes over time. In some cases rapidly changes.

The things I am referring are things that they perceive as stressful. Stress is the leading cause for disengaging.

This month is dedicated to learning about the 5 top stress makers and how to remove them from your office culture!

Inspiration The top 5 stresses that cause team members to disengage are: Schedule is a nightmare

Move at Mach 10 speed Kicking the dog Lack of value and appreciation No foreseeable change in the future This month we will focus on the schedule is a nightmare! In most cases the doctor(s) and scheduling coordinator do not deviously set out to cram the schedule. It is usually the result of trying to schedule to meet overhead/lower insurance reimbursement, more patients wanting to get in than appointments available or emergency patients.

times appointment times are lessened to accommodate these concerns. The problem is in most cases the expectations for what needs to be accomplished during the appointment are not reduced. If you try to squeeze a 60 minute appointment into a 40 or 50 minute time slot you will run over. Not unlike trying to pour a 6 ounce glass into a 4 ounce glass. The provider of the appointment feels stressed because they know they will either run over and make the next patient wait or get in trouble for not completing all of the appointment expectations. If this becomes their normal schedule they will eventually disengage, disconnect and stop trying. If you want your team to stay engaged you can't expect them to consistently do the impossible.

The emergency patient.

There will be times when you will need to fit a patient in to accommodate their emergency. (It is important to establish standards for what constitutes and emergency in your practice. Always error on the patient's side.) If it is not an emergency, schedule the patient when there is adequate appointment time. Inform the patient you will put them on your VIP list and call them with any changes in the schedule. It is very helpful to discuss at the morning huddle the best times to work in an emergency. If you do need to fit in an emergency patient; triage the situation and utilize the team if possible. Define the have to haves and let go of nice to haves. Do only what is needed to get the patient out of discomfort and reschedule them for treatment. . In some cases the only way to resolve the emergency is to perform the treatment that day.

Explain to the patient you will work them in around scheduled patients. Emergency patients are seen after scheduled patients. In rare occasions it may be necessary to reduce the amount of treatment on a scheduled patient to accommodate the emergency patient. Always ask permission from the scheduled patient first by explaining there has been an emergency before reducing their treatment.

Scheduling to meet overhead/lower insurance reimbursement not appointment needs.

This is the scheduling nightmare that undermines a team member's level of engagement the most. What often happens is the practice lessens the appointment time to fit the reimbursement level without lessening the appointment expectations.

We are in essence expecting our team members to just work harder and faster to make up the difference. In most cases the appointment time was already filled to capacity with appointment expectations before the time reduction. If this is the expectation for your team members...don't be surprised when they either check out and quit or even worse check out and stay!

After all, if it is impossible there is no hope and no reason for them to keep trying!

I do understand that it is necessary to be able to cover overhead and lower insurance reimbursement. However, instead of expecting the team to do the impossible evaluate the appointment times allotted. Schedule adequate time for the have to haves and let go of the nice to haves. If you still don't have adequate time to accommodate have to haves...add more time.

The frustration for many dentists is they strive to deliver exceptional care and service yet receive only minimal reimbursement. Exceptiona l service takes time and people which costs money. Therefore, we can only deliver service at a level that we can realistically afford. Which means we work at a level that the team we can afford can accommodate. It's time to evaluate the value of being a participating provider for an insurance when it no longer covers the adequate time needed to deliver your desired level of care and service.

We can remove scheduling nightmare stresses when we schedule accordingly to meet the combined needs of our patients, our practice and our team! It's a win for everyone that results in raising job satisfaction, patient service and the bottom line!

Contact Judy Kay today if you would like to learn how she can help you build a cohesive team that

support each other and the practice, become better leaders, and deliver service with more passion and fun!

www.PracticeSolutionsInc.net JudyKay@PracticeSolutionsInc.net

By Dr. Attiya Anjum It is important to keep a backup and it’s “OK” and safer to have a second route pre planned. Life is full of surprises as we don’t achieve what we want every single time. Let’s face it, let’s be practical, let’s face the reality and be real.

“We can always be more positive and we can always give us a second chance” As an example, if we are headed to a certain destination via certain route and there comes a blockage of roads because of any reason. Suppose it to be an accident or a temporary divergence.

Should we re-route? Cancel the journey? Or stand still and take it as a failure to reach the destination?

Likewise, if someone misses a ball in a cricket match, would he or should he start crying or lose hope or quit the same, or go for suicide?

Life is also a game and the success in its count performance of a single match. It goes on and should go on.

If something has been missed or has passed away, it might be a chance that you didn’t give you the best or didn’t catch it at that certain moment. Never waste a moment over repenting or thinking negative thoughts or blaming yourself or anything or anyone else.

“Relax” Check if your plans were well laid. Check if you did perform up to the required mark. If you did and it still proves to be fruitful, it needs a second thought, surely. If you still have the spirit left to try again, you should go for it.

Life is about trying again and again and that’s why this was one of the initial lessons we were made to learn about life.

If not, pick up the second plan. Now where should the second plan comes from? Let it come from the first plan. What else could you have gone for it, you haven’t gone for the first plan or the first target itself.

For example, a student prepares for a medical / engineering exam and doesn’t qualify in it. If he has prepared well and have full energy and focus, still it couldn’t secure a seat,

he can always go for it again and if he thinks he should have, it needs to be thinking “was it meant for him or not”? We don’t get to choose everything in life. Sometimes the things choose us.

If one prepares him/herself to face the reality, that is “YES” or “NO”, he would have a plan “B”, a route “B” that is already sorted out or at least thought about.

Interest in the medical or engineering doesn’t end with an argue in the exact field chosen. It is unfortunate that a majority of people thinks that there are a number of options to choose from. So is the scenario with everything in life, whether its studies, job or sports. Pick one of those relating to the initial goal or matching with it.

A clue to success is also to choose what you are interested in.

After you decide what you want, go for it work hard and work real hard. Pick up a plan or a schedule and sick to it, go Step by Step like Rome, it wasn’t built in a day. Stay determined and push yourself to the limits. If you achieve it, it’s a party time and if don’t, maybe its Plan “B” time. That certain goal or exam might not be meant for you, a might not suits you in a long run.

Don’t let life stop at any moment, don’t waste your energy over regretting the failures. Pick up the plan “B” if you have any, otherwise choose or make one.

6 Stress-Relieving Tricks to Reduce Anxiety at Work

These simple behavior hacks will help ease your mind when you’re anxious When your alarm goes off in the morning, chances are you reach for your phone to 1) turn off the noise and 2) to catch up on email before you even get out of bed, eyes still blurry from sleep.

Right?

To say we live in an era of constant communication is more than just an understatement.

Technology has led to the expectation that we work longer hours and communicate with colleagues and clients outside the workplace, creating a mentality of anytime, anywhere access.

What’s the mental cost?

Stress, which everyone experiences from time to time. But the Anxiety And Depression Association of America reports an estimated 40 million Americans suffer from some form of anxiety disorder,

ranging from persistent, unrealistic worry to specific phobias and fullblown panic attacks. Forty million.

Anxiety is simply a learned response to stress, and it can cause sufferers undue frustration and hopelessness. So as the emails stack up in your computer inbox and your phone pings with seemingly urgent messages, how do you get out of that anxious headspace?

Here are seven hacks to help ease your anxiety throughout the work week and minimize stress levels, courtesy of Kelli Walker,, panic and anxiety coach, and co-host of the Anxiety Coaches Podcast.

Go easy on the caffeine There’s just something about starting the morning with a habitual cup of coffee, hot steam rising from the top. While the caffeine certainly helps energy levels, its effects mimic anxiety symptoms: racing heart, upset stomach, shaky hands.

“It’s rarely a symptom or actual cause of anxiety,” Walker says. “It’s just that if you’re already in a sensitized state, you might feel more vulnerable to the physiological effects coffee produces, and your mind may misinterpret those effects.”

Rest assured, you don’t have to kick the coffee habit, but know your body’s cues, and if you’re already feeling tense, consume in moderation

Don’t over think your stressors Sometimes, figuring out what exactly is getting you worked up can make you anxious. “Stress isn’t necessarily going to go away. Some jobs are inherently stressful,” Walker says. For instance, a recent study tracked hospital nurses and measured their stress levels throughout the day, changing nothing in their daily routine. The nurses then practiced mindfulness to help the way they related to the stress. “When the nurses were re-measured, their stress had dropped by 40 percent,” says Walker.

"Nothing changed stressorwise, except the way the nurses related to that stress and were aware of its presence. In my opinion, giving extra attention to the stressors is wholly unhelpful.”

Try accepting the anxiety Have you ever been sitting in a meeting and you start getting cold sweats and a racing heart? You have a few options: Fight the feelings, remove yourself from the situation… or, says Walker, “accept the feelings and allow the anxiety to sit beside you.” Accepting anxiety means, simply, sitting there and letting the feelings pass. It may not feel good. And, Walker adds, “Don’t force the acceptance. That won’t work either. If acceptance isn’t coming easy or naturally, it’s OK. Getting back to that place and calm and peace doesn’t rely on it.

Either way, the anxious state will pass, whether you accept it or not

Fake it till you make it Sometimes, you just have to grin and bear it.

And “faking it till you make it” can actually work surprisingly well, says Walker. “Act normal and make light of the anxiety. Power poses work great and can eventually become habit.” So stand up tall and make an effort to smile. “If you tell yourself a lie a bunch,” adds Walker, “you start to believe it”

Take a breather Whether meditating for three minutes or just taking deep breaths, remember to take some time to check in with yourself throughout the day. “Even if it’s for 30 seconds,” says Walker, “even just drop your shoulders and release any tension.

These little things help you gain altitude from the anxiety and perspective.” And while technology does little to ease a racing mind, there are ways to harness it to help induce calm. If the statistic about 40 million anxiety sufferers can’t convince you that you’re not alone, the sheer volume of smart phone apps for anxiety should. Walker recommends Headspace, Meditation Oasis and the Mindfulness apps, as well as Happify, which offers games to hone in on mindfulness.

Get moving Exercise is a mood lifter, a physical shift in your day, and its effects on anxiety and depression are well documented. A healthy body goes a long way toward a healthy mind, and the feel-good endorphins release while the stress hormones are reduced.

A little STRESS is good, too much stress is bad, and understanding it can be everything.

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By Qaiser M Rajput