New Hope Housing - Newsbriefs
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Newsbriefs Rethinking Homelessness since 1977
New Hope Housing, Administration Office 8407-E Richmond Highway, Alexandria, VA 22309 703-799-2293
Volume 18 Issue 2
July 14, 2015
Discount Program for Health Insurance Members
New Hope Housing has a benefits program that offers Employee Assistance via InovaHealthcare! Inova EAP is a comprehensive, top-ranked international provider of employee assistance services. With telephonic access and convenient online resources, Inova EAP offers practical, real-world solutions to employee life issues that may derail productivity and satisfaction. Inova Employee Assistance offers counseling, work life services, help locating such resources as child, elder or pet care, and help improving your overall health and well-being. How do I access these services? You can call the Inova EAP directly at: 1-800-346-0110 Visit the Invo EAP website: 1. www.invova.org/eap 2. Click on “Member Login” 3. Enter Username: newhopehousing Password: mondloch
The Inova EAP website contains a wealth of resources including:
Healthy Exchange Newsletter
Counseling e-session connect center (up to four online sessions) Legal and Financial Content Center
Online Seminars
Blue365 is an exciting program that offers exclusive health and wellness deals that will keep you healthy and happy, every day of the year. Blue365 delivers great discounts from top national and local retailers on fitness gear, gym memberships, family activities, healthy eating options and much more! To access deals visit the website: https://www.blue365deals.com/ Registration tab can be found in the top right hand corner of the webpage.
To access your health insurance plan information, view claims, and find doctors visit the CareFirst website at: https://member.carefirst.com/individuals/home.page 1. Click on “Login to my account” and enter your username and password 2. To obtain a username and password you must register. This can be done by clicking on the “Register Now” link below the login tab.
ONE OF THE BEST THINGS You Can Do for Yourself. . . . Breast Health Screening on the Mammovan
Heal
Monday August 10, 2015
Neighborhood Health 2 E. Glebe Road Alexandria, VA 22305 You are eligible if you. . .
Are age 40 and over Have not had a mammogram in the past 12 months Have not experienced breast symptoms such as a lump or breast pain Do not have breast implants Have not been treated previously for breast cáncer Have a Primary Care Physician (Medical Doctor necessary) NOTE: If you do not currently have a doctor, you may phone Neighborhood Health at 703.535.5568 for an eligibility appointment to become a new patient Mammograms are free for those women who meet financial eligibilty requirements. We also accept most major insurance.
Please call to make an appointment on the GWU Mammovan between 07/07 and 08/03/15
202-741-3252 Also, please have your doctor’s contact information available when calling. For safety reasons, please DO NOT bring children to the appointments.
WELCOME NEW Interim Chief Financial Officer (NHH Admin. Office)
June Stowe BIO June is married and has lived in Alexandria for the past 37 years. She is coming out of retirement to temporarily act as Controller at New Hope Housing. She and her husband have raised two daughters—one who now lives in San Diego and the other one in Luxembourg. The entire Stowe family has done volunteer work for New Hope Housing at one time or another! June began work as an accountant in 1986 at the CPA firm of Schreiner, Legge, and Company. For the next 30 years, she has honed her accounting skills in the nonprofit sector as a CPA, a Chief Financial Officer and as a volunteer on a number of non-profit boards. June has an undergraduate degree in English and a master’s degree in Library Science. For six years while her children were young, she was the director of a pre-school where she also taught 2 year olds. She maintains a great love for pre-school aged children, especially since she has a 4 year old grandson!
Interesting and Fun Facts About June: 1. I am a former employee of New Hope Housing and when I previously worked for New Hope Housing, my first job assignment was to build my own office. That was in 1992. 2. While I was Vice President at Wesley Theological Seminary, I brought students from the seminary to New Hope Housing for a two week immersion into the work of New Hope Housing, Rising Hope, and other agencies along Route One. 3. I love to travel and have had some amazing adventures.
WELCOME NEW On Call RSS (Max’s Place & Susan’s Place)
Angelica Patrick
BIO I currently reside in Woodbridge, VA and have been working in human services with people experiencing homelessness for about 3 years. I am happy to be a part of the New Hope Housing team, and I am looking forward to working for this organization!
Interesting and Fun Facts About Me 1. I am originally from New Jersey and I have lived in the “DMV” for 4 years. 2. I went to Delaware State University in Dover, DE 3. I have an energetic fun loving 2 year old and a Border Collie who is 3 years old!
New Hope Housing - Newsbriefs
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Alyss Aune sends kudos to:
Reed Livers sends kudos to:
Denae for going the extra mile and helping a resident clean out their unit on multiple occasions.
Heath Thayer and Lance Flowers for continuing to go above and beyond to make sure our client’s needs are met. Thank you guys for keeping up with the yard work during this monsoon weather, plus all the other things you do for our clients.
Tava for always having an open door. Chimere for being a great teammate and helping me come up with creative solutions to difficult cases. Nicole and Jan for providing household supplies that help our residents meet their independent living needs. Donna and Alex for pulling together food boxes for my residents in need and helping me carry it to my car.
Chimere Stanley sends kudos to: Tava and Alyss, you are both the best team members anyone could ask for. Thank you both!!
Ollie Dawson sends kudos to: Michael Byrd for rearranging your schedule to help with coverage. You are a huge help to NHH Kennedy Shelter and I appreciate all your support! Tonique thanks for always helping out with emergency schedule changes at the last minute. Luis thanks for picking up extra shifts at Kennedy to help with coverage. Dexter thanks for picking up extra shifts at Gartlan to help with coverage.
Tava White sends kudos to: The entire Mondloch Team! Martha, Donna and Alex for always having MH dinners ready!! Denae for taking the initiative in planning activities for MP residents.
Great big Thanks and Gigantic Kudos go out to Lee for managing to keep payroll and accounts payable processed on time when they both coincide at the same day of the month. Your hard work is greatly appreciated! Samir for staying on top of the situation at one of our units that is finally vacant. Thank you for continuing to swing by to check the unit and letting me know the status. That really helps me out. Samantha Huffman for all the extra effort you pour out to insure our clients are taken care of to the best of your ability. You told me you are not a “half-way” social worker and I’ve discovered that you, indeed, are not. Your dedication to the mission of providing the best service possible to our clients is appreciated much more than you are given credit for. Thank you goes out to Jan and Nicole. A very small department, but huge considering all that you do, even when so much goes on behind the scenes. You both are so dedicated and work so hard for NHH, that I think you should be recognized for it. And, finally, a special “Hail to the Chief”, Pam Michell , for keeping everyone informed with updates concerning the RFP. While I don’t yet know how this may or may not impact me personally, I think the fact that we all have been reassured that NHH has Every employee’s best interest considered is a tremendous morale booster for us all. Thank you for keeping this place glued together during this period of uncertainty.
Sheila and Stacey for being such great team players!
Martha Faconer sends kudos to:
Alyss and Chimere you guys ROCK!
Thanks to the entire Operations Team (Jeff, Eddie, Donna, Tony, Alex, and Donna) for assisting with power washing the Kennedy Shelter Kitchen floor.
PROGRAM STATISTICS Next Steps Family Program
Alexandria Community Shelter– Families
PROGRAM STATISTICS Eleanor U. Kennedy Shelter
Alexandria Community Shelter– Singles
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OPEN POSITIONS New Hope Housing is currently accepting resumes for the following job opportunities: Director of Finance New Hope Housing is seeking a Director of Finance who will bring a sophisticated approach to our agency's finances and financial team. He/she will also bring a strong sense of organization-wide leadership; working closely with our Executive Director to set all financial policies for the organization and oversee other critical functions, including: Compliance, Risk Management, and I.T. contractor relations. Will play a critical role in developing and rolling out financial and administrative strategies to support the organization's growth and vision for the future. Financial/Accounting Provide oversight and management of all financial transactions (5.5 million dollar budget) and the monthly accounting cycle according to Generally Accepted Accounting Principles (GAAP) and other accepted policies. Responsible for budget development, financial statement preparations, grant management (including HUD), audit, and preparation of the 990 as well as supervision of the Accounting staff. Risk Management and Asset Protection Evaluates and maintains risk management and asset protection strategies and practices to ensure the upmost protection. Responsible for the management of a portfolio of 12 residential units, 2 small office spaces, and 9 vehicles. Information Technology Responsible for ensuring staff at multiple locations have the needed technology to accomplish their job responsibilities. This includes both hardware and software needs to bring legacy systems up to date. Supervises IT contractor. Position requires a Bachelor's Degree, with a minimum of 7 years' experience in financial oversight, financial statement preparation/analysis, budget forecast/preparation, A/P, A/R, tax laws, cash management, internal control compliance, and must be comfortable working independently on all these functions. A CPA preferred. Proven success with Fund Accounting for 501(c)(3) organizations, MIP or similar accounting software, and ADP. Must be a strategic thinker and be solution focused. Proven experience with management/supervision of support staff, better than average technical knowledge of computer hardware and software and proficiency with Microsoft Office. Must have a driver's license and own transportation. Flexible schedule for occasional evening meetings, events, and activities. Commitment and passion for our mission is a must! EOE/ADA that values diversity!
If interested, please send resume to hr@newhopehousing.org New Hope Housing is proud to be an EOE that values diversity!
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OPEN POSITIONS Outreach Counselor (Full Time)- Susan’s PlaceProvide case management and house coverage 8am-4pm Monday-Friday. Susan’s Place is part of New Hope Housing’s Permanent supportive housing programs, serving single adults. Applicants must have a BA/MA degree and considerable experience working with adults with serious mental illness; ability to communicate effectively both orally and in writing; experience with chronically homeless adults; strong counseling and crisis intervention skills; flexibility, creativity, and leadership skills; able to make decisions independently and work autonomously and as part of a team. On -call rotation serving once a month. Will rotate on-call coverage. Must have a valid driver’s license and be able to drive agency vehicles as needed. $41,000/year. EOE/ADA that values diversity.
Outreach Counselor (Full Time)-Gartlan House Provide case management and house coverage 8am-4pm Monday-Friday at Gartlan House. Gartlan House is part of New Hope Housing’s Permanent Supportive Housing programs, serving single adults with severe and untreated mental illness. Applicants must have a BA/MA degree and considerable experience working with adults with serious mental illness; ability to communicate effectively both orally and in writing; experience with chronically homeless adults; strong counseling and crisis intervention skills; flexibility, creativity, and leadership skills; able to make decisions independently and work autonomously and as part of a team. On call rotation serving once a month. Some evening hours are required. Microsoft Office experience. Must have a valid driver’s license and be able to drive agency vehicles as needed. $41,000/year
If interested, please send resume to hr@newhopehousing.org New Hope Housing is proud to be an EOE that values diversity!
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OPEN POSITIONS Case Manager– Singles’ Shelter The Case Manager will report to Director of Programs for Singles and is responsible for providing case management services to assigned residents. The focus of the work is on helping residents to rapidly obtain permanent housing. The Case Manager provides assistance in building the family’s independence in the areas of housing, budgeting, employment and debt reduction. The case manager coordinates and monitors the assessment, housing plan development, and follow-up for each family and serves as an advocate and liaison for and on behalf of families.
Meets with residents for in depth housing assessment, within two business days of intake to the shelter. Assessment includes an in -depth social history, and an assessment resident’s strengths and weaknesses. In conjunction with the resident and based on assessments, he or she develops an individual housing plan that prioritizes the top three actions necessary to obtain housing with specific timeframes/deadlines. This plan will address housing barriers within the context of a rapid rehousing model. The Housing Plan will explicitly state time focused expectations for the resident and staff. The plan is a fluid document and new tasks may be developed as goals are achieved. Amends/updates the plan as appropriate throughout the household’s participation in the program, this may include after-care. Is the lead coordinator for all service delivery for the resident. Consults with interdisciplinary team members for input regarding housing plan development and housing plan compliance. Makes referrals to outside agencies for services not available through New Hope Housing. Refers under and unemployed residents to skill source/job link for educational and career assessments. Refers residents deemed eligible for New Hope Housing employment services to the appropriate staff. In conjunction with the Employment Specialist and Interdisciplinary Team, develops an Employment Plan that will become a part of the Individualized Housing Plan. Creates a budget with the resident based on verifiable income (through the use of pay stubs or copies of money orders for those persons with undocumented income) that includes a savings goal, housing debt repayment and the target housing expense. Once income is verified, refers client to the Housing Locator by submitting budget and income verification. If eligible for housing location services, case manager will facilitate a conference call between the case manager, Housing Locator and resident to determine potential housing options. Insures that the household follows up with the housing locator staff to visit units and submit applications. Initiates HOST/Rapid Re-Housing packet if/when resident is approved for a unit. Determines level of compliance with housing plan for deliberations with interdisciplinary team on expectations and terminations. Provides residents with necessary feedback to ensure compliance. Maintains regular contact with residents, to include a minimum of at least one face to face meeting a week. Provides crisis intervention to shelter residents as needed. Uses a strengths based approach and motivational interviewing in working with residents. Ensures that residents are enrolled and participating in any and all educational and/or life skills programs that will help them achieve their housing goals. Follow up weekly to determine that residents are attending programs as required. Programs include but are not limited to job readiness, Ready to Rent, financial management, Out of Poverty, resume blitzes, etc. Communicates needs for additional programs to supervisor. Completes and maintains weekly progress notes in electronic and hard copy form. Provides all requisite paperwork to supervisor and subsequently files all documents on a weekly basis. Maintains accurate records in compliance with agency policy, HMIS and compiles requisite statistics. Submits weekly updates to all members of the interdisciplinary team. Attends interdisciplinary team and staff meetings. Works flexible hours including evenings, weekends, and overnights, as required. Case managers need to work a schedule that allows for them to meet with all of the clients on their case load each week. Assists residents in obtaining moving assistance when leaving the shelter. This may include the case manager physically transporting the resident and some belongings to their housing. Models caring, concerned, respectful attitude toward residents. Maintains adherence to resident guidelines and upholds shelter procedures. Is familiar with and complies with policies and procedures including the Code of Ethics of New Hope Housing, Inc.
Performs other duties as assigned. BA/MA in behavioral science,. Ability to communicate effectively both orally and in writing. Case management experience with homeless families, including those with mental illness, substance abuse history, and victims of domestic violence. crisis intervention skills. Valid driver’s license. Proficiency in MS Word and Excel. Commitment to New Hope Housing mission and values. EOE/ADA that values diversity!
If interested, please send resume to hr@newhopehousing.org New Hope Housing is proud to be an EOE that values diversity!
New Hope Housing - Newsbriefs
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OPEN POSITIONS New Hope Housing is currently accepting resumes for the following job opportunities:
On Call Resident Service SpecialistsMondloch House/Mondloch Place/Kennedy/ACS Responsibilities include monitoring the shelter, answering the phones, greeting visitors, and most importantly interacting in a positive manner with our residents. $13.13 an hour. Must be flexible, dependable, and have the ability to work with a diversified group of individuals. A High School diploma or GED is necessary, and previous experience with the homeless/mentally ill a plus. Successful candidates will be called to duty when we are short staffed. Hours are flexible, not scheduled, and you must be willing to cover shifts at a moment’s notice. $13.13 an hour. EOE/ADA that values diversity. On-Call Residential Service Specialist for Susan’s Place and Max’s Place On-Call Residential Services Specialist (RSS) for chronically homeless adults with substance abuse/mental illness/or co-occurring disorders located in Arlington and Falls Church, Virginia. Must be able to establish rapport and build trust with residents and be comfortable working in a program with few rules. Need to be flexible and have an ability to handle crisis situations. RSS will assist Outreach Counselors with leading life skills groups/activities, cooking and cleaning with residents and general upkeep of the house. RSS monitors residents’ medication. Must be able to work well independently and must be reliable. Provides On-call coverage. Must have a valid driver’s license and BA in behavioral science or related field. Experience can be substituted for education. BSW preferred. Two years experience with homeless adults, adults with mental illness or substance abusers. Counseling and crisis intervention skills. Ability to communicate effectively both orally and in writing. Salary is $13.13 an hour. EOE/ADA that values diversity.
If interested, please send resume to hr@newhopehousing.org New Hope Housing is proud to be an EOE that values diversity!
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OPEN POSITIONS New Hope Housing is currently accepting resumes for the following job opportunities: Residential Coordinator– Singles’ Shelter The Residential Coordinator is responsible for the daily shelter activities, for ensuring adequate coverage on all shifts, and ensuring a safe and manageable living environment.
Schedules resident services specialists’ shifts and ensures adequate coverage of facility on all shifts. Ensures a safe and manageable living environment for the shelter residents by establishing and ensuring consistent implementation of policies and procedures. Informs Resident Services Specialist of all activities to occur during their shift. Is visible and interacts regularly with shelter residents. Hires, trains, and supervises Resident Services Specialists. Consults with case managers regarding resident treatment goals and consults with Operations division on facility and donations issues. Provides crisis intervention and crisis management services as needed. Communicates shelter volunteer needs to volunteer coordinator. Designated agency Certified Staff Trainer for the handing out of medications. Oversees the handing out of medication, medication vouchers, taxi vouchers, and bus tokens to residents. Facilitates site meetings and participates in all staff meetings. Maintains all required documentation including progress notes, service statistics, log entries, correspondence, and other related information. Oversees tracking and reporting of resident and program data. Prepares periodic reports/statistics. Works flexible hours including evenings, weekends, and over nights as assigned; is on call. Oversees intake procedures and checkout procedures for residents. Is responsible for arranging and implementing training for site staff. Transports residents when requested in agency vehicles, including the agency’s 15-passenger van.
Models a caring, concerned, and respectful attitude toward residents. Maintains adherence to resident guidelines and upholds shelter procedures. Is familiar with and complies with policies and procedures of New Hope Housing. BA and two years’ experience in a human service setting preferred. Appropriate experience may be substituted for education. Previous supervisory experience. Solid computing skills to include Word and Excel. Experience with homeless adults, mentally ill or substance abusers. Counseling and crisis intervention skills. Flexible schedule. Ability to communicate effectively both orally and in writing. Ability to work well with volunteers. Valid driver’s license, with ability to be insured with agency policy. EOE/ADA that values diversity.
If interested, please send resume to hr@newhopehousing.org New Hope Housing is proud to be an EOE that values diversity!
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OPEN POSITIONS Shelter Services Specialist– Singles’ Shelter The Shelter Services Specialist will report to the Director of Programs for Singles and will supervise and coordinate his/her shift, ensuring all resident services specialist procedures are followed; and Is a member of the interdisciplinary staff team as well as site team.
Provides front desk coverage for the 8am to 4pm shift Monday - Friday—duties include, but are not limited to, the following: answering phones; complete resident intakes; coordination of donation deliveries; working directly with volunteers and donors, the general public, and New Hope Housing residents and staff members.
Has administrative shift supervision. Reviews all incident reports, warnings, log books, medication procedures, and token reports for accuracy and compliance with NHH documentation standards. Reviews all new intake files on the shift to ensure releases are signed and the intake procedure is complete. Makes sure that prior resident’s previous file is pulled and all files are placed in the appropriate case manager’s box.
Coordinates and maintains all Shelter Point HMIS data entry (encoding program entry and exits, service transactions, maintaining daily shelter bed lists, etc.) for the main shelter and overflow trailer. Responsible for encoding all program entry and exits for hypothermia shelters (VICHOP, Falls Church Homeless Shelter, and EUKS Winter Seasonal). Reviews HMIS data forms and ensure releases are signed for hypothermia programs. Represents NHH at mandatory monthly hypothermia data quality trainings during hypothermia season (November 1-April1). Works closely with NHH hypothermia coordinators and other community agency providers to ensure all data is accurate. Works directly with the Director of Programs for Singles to maintain accurate HMIS e-data.
Works directly with the Director of Programs for Singles to maintain the shelter banned and pre-condition admittance list, coordination of collateral referrals, and ensures shelter beds are filled as quickly as possible
Compiles daily, monthly, and quarterly reports for statistical reporting purposes as required
Effectively communicates problem areas, concerns, and recommendations to the Director of Programs for Singles
Reports facility maintenance concerns to the Director of Operations and/or appropriate county contact
Interacts positively with, New Hope Housing staff, deployed staff, staff of other agencies, the public and volunteers. Consults with director/residential coordinator and case managers regarding residents’ personal needs, behavior and service planning. Inform case managers’ of resident problems.
Ensures a safe and manageable living environment for the shelter residents. Monitor residential areas, is visible and interacts regularly and informally with shelter residents.
Demonstrates an interest in the quality of the workplace by noticing when procedures are not working well and then offering suggestions for improvement.
Facilitates the orientation, training, and work of shelter volunteers for the front desk and communicates shelter volunteer needs to the volunteer coordinator
Models a caring, concerned, and respectful attitude toward residents and maintains adherence to resident guidelines and upholds shelter procedures. Is familiar with and complies with policies and procedures of New Hope Housing, Inc.
Transports residents when requested in agency vehicles, including the agency’s 15-passenger van
Performs other duties as assigned Two years experience in a human service setting (appropriate experience may be substituted for education); experience with homeless adults, mentally ill or substance abusers is preferred; crisis intervention skills; ability to communicate effectively both orally and in writing; ability to work well with volunteers; computer literate; and, valid drivers license and authorization to drive agency vehicles. EOE/ADA that values diversity.
If interested, please send resume to hr@newhopehousing.org New Hope Housing is proud to be an EOE that values diversity!
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JULY Sun
Mon
Tues
Wed
Thu
1
2
Fri
Sat
NHH Close for Holiday
4 Independence Day Happy 4th of July!
3
PAYDAY 5
6
7
8
9
10
11
12
13
14
15
16
17
18
25
PAYDAY 19
20
21
22
23
24
26
27
28
29
30
31
PAYDAY
NHH Board Meeting
Team Meetings
Name
Location Sacramento Drive Every Wed ACS Every Wed EUKS Every Thu
Next Steps Team ACS Team EUKS Team
Dates
Times 9:15am 2pm 2pm
Housing 1st and Bridging Affordability
MP Conf Rm
4th Tues of each month
2pm
Gartlan, Susan's, Max's, Just Homes Team
Susan’s Place
3rd Tues of each month
10am
Mondloch House and Mondloch Place Team
MH Conf Rm
Every 1st Wed of each month
Community Services Team
Name Clarence Jones Mike Dzatko Naomi Lawson Xiomara Leyton Sandra Mensah Stacey Osborne Tonya Golden Priscilla Castillo-Woyak Dexter Leak Jocelin Canas
Month JUL JUL JUL JUL JUL JUL JUL JUL JUL JUL
Admin
Day 2 5 7 8 13 15 24 26 26 27
11:30am
Every 1st Monday of each month
Name
10am
Month
Day
Years
Kevin Coleman
JUL
9
3
Luis Franco
JUL
9
3
Dominic Crentsil
JUL
11
7
Simone Morgan
JUL
17
11