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Travel Services N4
TVET FIRST
Travel Services N4
This document includes important informa on about the revised curriculum for Travel Services N4. In the table below, the le -hand column explains what has changed from the old curriculum to the new, and the right-hand column provides details about the new curriculum. The right-hand column also tells TVET First users where to fi nd the relevant content in TVET First Travel Services N4. Page numbers refer to the Student’s Book.
Implementa on is scheduled for 2021.
Module 5: Removed from curriculum Module 4: The requirement to complete vouchers for rail, bus and tours has been removed from the curriculum, but not from Addendum 2: Compila on of the Student Por olio.
Module 1:
• Codes and terminology have been expanded. See pages 3 and 6. • Providers and support services have been rearranged to enhance learning. • Tourism organisa ons have been rearranged and updated, with online references.
Module 2:
• Facili es at large airports, such as prayer rooms and Wi-Fi connec ons, have been included. See pages 23–24. • Special care passenger list is now tabulated for easier learning, and includes a new code for passengers with developmental or intellectual disabili es (DPNA). See page 27 – Table 2.1. • Comparison between business and economy class has been tabulated for simple reference. See page 30 – Table 2.3. • Cruise cket and boarding procedure (page 41) and new boarding passes with ac vi es (page 42) have been added. • There is now a summary of airport control points (page 44 – Table 2.7). • New boarding passes and a cruise cket with cruise check-in informa on have been included (pages 41–42).
TVET FIRST
• The travel documents list has been updated (see pages 55–56). • The numbers of customs forms have been updated (see pages 42 and 62–63). • Online visa applica ons are now included (page 58). • Novel coronavirus (COVID-19) case study added (page 65). • Diseases now tabulated (page 66 – Table 3.5) and Yellow Fever informa on updated. • New summary of travel documenta on.
Module 4:
• Domes c Fares Tables updated to align with the
DHET na onal exams and 15% VAT. This is in the absence of a prescribed, standardised source for airfares. • All airfare learning content and ac vi es updated, and refl ect 15% VAT. • City/country/airport codes table updated (pages 77–78). • Airline metables from websites are incorporated – see pages 80–81 in the Student’s
Book and page 132 in the Lecturer’s Guide. • Formula ng/ calcula ng airfares has been updated and reforma ed (see page 86 onwards). • Two regional fares are shown (although this may be transferred to Travel Services N5, where it has always been examined). See pages 96–97. • Content updated on luxury train travel, and hotel bookings (see pages 103, 106, 113). • Hotel vouchers are explained in detail (block-byblock) – see page 116. • Accommoda on categories have been expanded and reforma ed.
TVET FIRST
Very important points: TVET First Travel Services N4 has been thoroughly updated and refreshed:
1. The Student’s Book (SB):
• The code for adult has been corrected to ADT (page 5). • The domes c fares tables have been updated to refl ect 15% VAT (pages 133–148). – They have also been designed in accordance with na onal exams, and the airlines names have the same codes as have been used up to now in the exams, so that students can make the transi on from classroom to exam more easily. • War risk/ fuel surcharge taxes and cket taxes are aligned with the na onal exam addendums but do not refl ect actual current taxes as shown in online bookings (see pages 147–148). • Travel documenta on (such as passports) has been updated even though the curriculum has not been updated to refl ect this. • In Module 4 under Travel Manuals, 2.2: The Na onal Accommoda on Associa on has been listed, but you have to be a member to access informa on.
2. TVET First includes a Lecturer’s Guide (LG) which includes:
• Hints throughout the LG on how to approach the learning material in the classroom, based on the author’s extensive experience of teaching, assessing, modera ng and marking. Example: Note on page 7. • Hints on how to use an incorrect answer off ered by a mid student, and direct their thinking to the correct answer, including cultural sensi vity, have been added. See pages 1, 25 (Ac vity 2.9) and 38 (Ac vity 3.6, ques on 4).
Special features include:
• A fresh new layout that makes reading a pleasure. • Starter ac vi es at the beginning of each module to introduce the topic, ac vate background knowledge and encourage discussion. • The ‘See it online’ feature directs students and lecturers to relevant websites and videos to enhance the learning material. Examples: Page 16 (Table 1.6) and page 23. • Case study on the impact of the novel coronavirus on interna onal travel (page 65). • ‘Exam Tips’, ‘Important’ and ‘In the workplace’ features provide hints for be er exam prepara on. Examples: Pages 9, 31 and 61. • Consolidated and tabulated content with pictures. See pages 25–27 and 29–30. • The Student’s Book off ers a range of quick recall ac vi es, and longer applica on of theory ac vi es, using open and closed-book techniques, and individual or group work.
Answers and further guidance are provided in the Lecturer’s Guide. • Summa ve assessments at the end of each module refl ect na onal exam ques ons, preparing the student very well for exams. • Prac ce exam papers and addi onal tests, together with memoranda, prepare the student for internal Assessment 3 and the external na onal exams. See the SB page 151 and the LG page 71. • Subject content is cross-referenced between
Tourism Communica ons N4 (page 99) and
Tourist Des na ons N4 (pages 83–84) to encourage an overarching perspec ve and possibili es for lecturers to interlink the subjects and assessments.
TVET FIRST
Very important points: TVET First Travel Services N4 has been thoroughly updated and refreshed:
• All calcula ons involving VAT have been updated to refl ect 15% VAT. • Alterna ve correct answers to ques ons are included wherever applicable. Example: Page 26 intro to ques on 3. • Marking guides in the form of cks ( ) show where the marks should be allocated, where applicable. See for example page 54, Ac vity 4.7. • A customs fl ow chart which can be projected onto a screen is included on page 24. • We incorporate technology found in the workplace to expose the student to possibili es. Examples: SB pages 76, 85, 98 and 117. LG page 31, ques on 4 (email). • Prac cal ac vi es incorporate visual clues (see
LG page 9) to align with diff erent cogni ve learning abili es. • There is a full glossary at the back of the book, as well as page-relevant defi ni ons and tables of specifi c industry terminology throughout the Student’s Book, to make sure language is not a barrier to student success.
TVET First author:
Lyn Daly is a re red Northlink College lecturer, the author of several tourism textbooks, and she was a moderator and chief marker for na onal tourism exams. She was a mentor for new lecturers and has 20 years of experience in the travel industry. The author has consistently innovated to vary her classroom material. She ensures her books include contemporary travel publica ons and current world events. This approach keeps the subject relevant and s mulates students’ cri cal thinking facul es. Lyn is widely travelled, well-read and an avid map reader.
