Travel Services N5

TVET FIRST Travel Services N5

This document contains important informa on about the revised curriculum for Travel Services N5 for implementa on in 2021. In the le -hand column we explain how the previous curriculum has been revised, and in the right-hand column we list the new content.

Main changes to the curriculum

• The 14 learning content points have been grouped into nine modules. • BSP is now covered under industry organisa ons rather than as an individual point. • New content has been added on: – codes – baggage (added back into syllabus) – electronic air ckets (replaces manual air cket content) – Electronic Miscellaneous Documents – special fares. • Removed content rela ng to: – manual ckets (now only used for training purposes) – MCOs and MPDs – issuing of PTAs – restricted fl ights.

Modules and weigh ng

Marks allocated per sec on:

Sec on A All modules 40

Sec on B

Module 4 Domes c fares 30

Module 5 The air cket 30

Module 6 Credit cards 15

Module 7 Electronic Miscellaneous Document (EMD) 25

Module 8 Refunds 30

Module 9 Point-to-point 30

Total marks allocated 200

TVET FIRST

Travel Services N5

Changes to the previous curriculum New content Module 1: Industry organisa ons

• Combina on of the following learning content points: 1) Organisa ons, 2) IATA Conference areas, 4) anding rights, and 14) BSP. • WHO is now grouped under UNWTO.

Module 2: Mapwork

• Combina on of the following learning content points: 3) Mapwork (loca on of airports), 6)

Time diff erences, and 7) Actual fl ying me. • New content added on codes. • Removed the specifi ca on for iden fying ci es on a world map.

Module 2

1.1 Quote the codes for domes c, regional ci es and airlines. 1.2 Iden fy the interna onal (world) city codes.

Module 3: Baggage

• New module (re-introduced into syllabus).

Module 4: Domes c fares

• New module with clear specifi ca ons.

Module 5: The air cket

• Content has changed from manual ckets to electronic ckets. • New content added on electronic ckets,

Transi onal Automated Ticket entries and cke ng for surface sector. • Combina on of new content and the following learning content points: 8) The manual air cket (with changes to electronic ckets), 9)

Conjunc on ckets, and 12) PTAs.

Module 3

1.1 Defi ne the term baggage. 1.2 Explain the diff erence between checked and unchecked baggage. 1.3 Explain the diff erence between the weight and piece concept. 1.4 Iden fy dangerous goods.

Module 4

1.1 Calculate and quote fares for domes c fl ights, which have the following: • surface sector • open segment. 1.2 Explain the fl ight rules considering the normal fares and the special fares.

Module 5

1.1 Explain how to validate the air cket by sta ng the: • equipment used • procedure in the correct order • items that are imprinted on the cket. 1.2 State the general rules regarding: • the components of travel documents • validity of the travel document •  me limits

TVET FIRST

Travel Services N5

Changes to the previous curriculum New content

• Removed informa on related to the issuing of a PTA and the distribu on of MPD coupons. • interline agreements • comple on of electronic cket • cancella on of a cket • transfer of a cket (not permi ed). 1.3 Explain the procedure or rule for issuing an ETKT. 1.4 Name and explain the electronic fl ight coupons to be carried out in the travel agency when handling the following coupons of an ETKT: • Audit coupon • Agent coupon • Flight coupons • Passenger coupon 1.5 Status when issuing airline documents, use the following AIRIMP (IATA Reserva ons Interline Message Procedures Passengers’) codes: • OK (confi rmed seat) • RQ (waitlisted) • NO (open segment) • NS (no seat) • SA (stand-by) • Aircra class of service codes • Month abbrevia ons • Miscellaneous abbrevia ons • Wheelchairs • Meal codes 1.6 Issue the electronic cket, including entries for: • fl ight coupons • endorsements • stopovers (x/o) • remi ance area • tours, and fares, using the Airline Fares sheets, when given a cket specimen, relevant data, me table and fares table. 2.1 State guidelines/sequence for the TAT/HFC format. 3.1 Issue a surface sector cket. 4.1 Defi ne a conjunc on cket.

TVET FIRST

Travel Services N5

Changes to the previous curriculum New content Module 7: Electronic Miscellaneous Document (EMD)

• New module.

Module 7

1.1 Defi ne the EMD. 1.2 Types and uses of an EMD and various related codes. 1.3 Interpret the EMD. 1.4 Calculate and quote the fare for a group. 1.5 Issue a Group Deposit EMD.

Module 8: Refunds

• Was ‘Rerou ng’. • Content rela ng to MCOs and MPDs removed. • New content rela ng to EMDs and refunds added.

Module 8

2.4 Issue Refundable Balance EMD. 2.5 Upgrading of domes c special fares. 3.1 Easy refunds: • for unused travel document • against a par ally used travel document. 3.2 Issue Refundable Balance EMD.

Module 9: Point-to-point fares

• New content rela ng to ETKTs added. • Categories of special fares have now been listed.

Module 9

2.2 Issue the ETKT using normal fares. 3.2 Categories of special fares include: • excursion fares • special excursion fares • Apex fares. 3.3 Issue the ETKT using special fares.

Features of TVET First Travel Services N5 The Student’s Book

• Fully updated and aligned with the new 2021 curriculum. • Wri en and updated by a lecturer with more than 20 years of experience in the industry and in lecturing. • Packed with examples to help students understand and apply the correct techniques. • Step-by-step methods to aid explana ons. • Case studies with real-life situa ons to help students apply concepts. • Tables, bulleted lists and images to aid with explana on. • Starter ac vi es to s mulate discussions for learning. • Summaries at the end of each module for revision and exam prepara on. • Important terminology, clearly explained and highlighted, to help students understand diffi cult concepts and overcome language barriers. • Exam ps to help students remember key points as they revise for exams.

TVET FIRST

Travel Services N5

• ‘See it online’ links to provide access to online resources and research sites to further students’ knowledge of key concepts. • Ac vity boxes that link to the Workbook for ease of access.

The Workbook

• Packed with ac vi es based on real-life situa ons, with blank forms to help students prac se applying the correct techniques. • Exam-type summa ve assessments at the end of each module to help with revision and exam prepara on. • Examples of domes c fare training extracts and PTM Fare, rule and SC extracts to assist students with prac sing comple ng ckets and calcula ons. • A prac ce exam to help students prepare for exams. This version of the book contains all of the changes to the curriculum.

The Lecturer’s Guide

• Contains comprehensive answers. • Gives full mark alloca ons to aid with marking and exam prepara on. • Provides teaching and learning strategies. • Has lesson and teaching plans now incorporated via the 17-week plan and overview of learning outcomes. • Contains two class tests with memoranda for lecturers to use as assessments. • Has links to relevant videos and online materials. • Provides printable resources.

TVET First author

Monique Jacobs