4. Primary research: To know the key stakeholders of this real estate ecosystem, the journey of real estate consumer (buyer), real estate broker whose interviews are tabulated as user journey map. 1. User journey map of real estate consumer. 2. User journey map of real estate broker. Here, the need of consumer (buyer-seller) are predominant and routine tasks of brokers are framed over it to offer timely service to them. The journey map of both the stakeholders are taken from the different scenario and the insights got from their journey are listed out which tells about the importance of tool for customer service than merely facilitating the real estate brokers.
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