Master Builder Magazine - April-June 2024

MALCOLM HULL

Saying farewell as an industry legend retires

HOME TRUTHS

Our election campaign for 2024

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PLUGGING THE SKILLS GAP VITAL TO TACKLING INDUSTRY WOES

Falling short of the mark seems to have become the theme for the opening stanza of 2024. This begs the question: what do we do about it?

There’s no simple answer here – and that’s because the problem is so complex.

To set the scene, we have an enormous pipeline of work ahead of us in the next ten years and beyond. $92 billion has been allocated for the next five years to build the hospitals, schools, and renewable energy projects our communities are reliant on. Plus, we have the yet-to-be finalised program of works on venues for the 2032 Brisbane Olympic and Paralympic Games. It also goes without saying we’re in the middle of a housing crisis.

To meet our share of the national five-year target, we need to build 49,000 new homes every year. At this stage, reaching this goal looks like a tall order.

Last month, Master Builders Australia pulled together a building and construction industry forecast, covering for the first time, the full five years of the National Housing Accord (1 July 2024 – 30 June 2029).

This confirmed in each state and territory, we will fall short of the housing target even with positive outlooks on the horizon.

Here in Queensland, we estimate we’ll manage just over 30,000 in the 2023-24 financial year, rising to just over 39,000 in FY 2024-25.

There is some good news, with the latest building approvals figures from the Australian Bureau of Statistics showing a steady increase of 1.4 per cent in the three months to February. Detached houses are down 8.5 per cent, offset by an increase in units at 18.9 per cent.

As for the regions, these latest numbers are not strong enough to shift the story. Everywhere is trending down (over the three months) except for the Gold Coast and Sunshine Coast thanks to unit approvals.

Greater Brisbane, Sunshine Coast, Downs & Western and Wide Bay all had a strong showing over February – again thanks to units.

While this is a positive shift, at 32,724 dwellings approved over the 12 months, we are going to need a much larger change to move anywhere near the national target.

The biggest challenge for the industry right now is the enduring shortage of skilled labour. As we know, Construction Skills Queensland (CSQ) estimates we need 18,000 new workers and tradies each year at a bare minimum.

BuildSkills Australia recently added more evidence of the problem when it said the industry needed to attract 90,000 tradies nationally in 90 days.

BRETT JOHNSTON PRESIDENT

On top of this, the lack of numbers is pushing up construction costs so much, that Queensland developers are telling us that building new highrise units just doesn’t stack up.

It’s crucial the building and construction industry is supported to operate in the most effective way possible, by knocking down the blocks to building.

So, back to our question – what do we need to do to plug the skills gap, to address the unmet demand for housing, and to complete the huge program of community construction projects before us?

We know that we can’t pluck people out of the air – but there are practical steps that can be taken right now.

We continue to call on the Queensland Government to build on its existing programs, like fee-free TAFE, to help grow the number of apprentices. Small building and construction businesses employ more than 262,000 people in our state, and they can be better supported through government measures like subsidies for taking on apprentices.

We also work with CSQ as an independent, not-for-profit, industry-funded body, that provides funding to reduce the financial obstacle to training, making upskilling affordable for eligible applicants working in the building and construction industry.

On page 19 , you can find out more about their current campaign, encouraging young people and those looking at a change of career to consider the benefits of choosing a path in our industry, perhaps as an alternative to university study.

We need boots on the ground – and government support to convert demand into bricks and mortar. 

OUR 2024 ELECTION CAMPAIGN: DELIVERING HOME TRUTHS TO POLITICAL PARTIES

The state election might still be months away – but we’re making our voice heard now on the issues that matter to our industry, and to Queenslanders.

On Sunday 7 April, we launched our Home Truths campaign. This is our call to all Queensland political parties ahead of the state election on 26 October.

Earlier this year, we hit the road to speak with Queenslanders and get their thoughts on what their main concerns are right now.

Unsurprisingly, the issue of housing was among the top three, with nine out of ten of those surveyed telling us they think the government should be doing more to fix the existing crisis. They supported a roll back of red tape, to help provide more affordable housing, faster.

Three out of five of those surveyed also said they wanted reduced costs and more choice, via the rollback of the new housing accessibility and energy efficiency rules.

Over the last two months, alongside the hard-working members of our Policy & Advocacy team, I have been meeting with government and key stakeholders to discuss the issues concerning our industry right now, foreshadowing our campaign launch.

In terms of solutions, there are several key outcomes we need the next elected state government to support, and which we outlined during our meetings with their representatives.

We need to roll back the unwarranted changes to the National Construction Code 2022, specifically the new accessibility and energy efficiency requirements. While inclusivity and sustainability are important to our communities, these changes are driving up the cost of new housing without a sufficient benefit.

It’s clear that project trust accounts should be scrapped. They simply do not work – they don’t protect payments in insolvency. They are a complex, costly and unnecessary regulatory overlay to numerous other security of payment protections for subcontractors. If they are rolled out to private projects of $3 million and then $1 million, this could kill many small businesses.

The Best Practice Industry Conditions (BPICs) must be applied in a way that is flexible, enabling greater productivity on

PAUL BIDWELL CEO

construction sites, without compromising worker safety or building quality.

There’s been much debate around BPICs in recent times – and we maintain that the existing conditions are making large unit developments and essential government infrastructure projects too expensive to build, mostly owing to lost time and productivity.

We support those parts of government policies that put safety at the top of the agenda and protect diversity, equity and pay for building and construction workers. This is not about cutting corners or undermining worker conditions, including pay. We simply need more flexibility to drive costs down, and to ensure projects go ahead.

The QBCC must also work better for and with industry. Licence applications are processed too slowly, inconsistently, and still with no online option for builder and trade contractor applicants.

There should be no duplication of safety reporting notifications or investigations. Work Health Safety Queensland is the safety regulator. Builders should not be penalised for failing to issue duplicate notices to the QBCC.

Finally, we continue to call for a state-wide mandatory housing code to streamline planning rules, and speed things up at a local government level.

Our discussions with the political parties are crucial in terms of making our position clear. We call on all sides of politics to better support our industry by removing the roadblocks that are preventing us from getting on with the job for the good of every Queenslander.

Read more about our Home Truths campaign on page eight. 

BREAKING DOWN GENDER BARRIERS CRUCIAL TO GROWING OUR INDUSTRY

As we work to tackle the labour shortages currently hampering our industry, we need to be proactive when it comes to attracting more women to forge a career in building and construction – and retain their skills for the long-term.

Our industry currently employs over 1.3 million Australians, but our female participation rate is 15 per cent, with just three per cent on the tools. It’s clear there’s room for growth – and as we work to tackle the housing crisis, now is the time to act on boosting these numbers.

We have a long and proud history of celebrating women in our profession, recognising the important role they play in shifting the cultural dynamic away from the outdated view that building and construction is a man’s world, and knocking down the perceived barriers to growing female participation. By shining a light on these high achievers, we are actively working to engage others by illustrating the boundless opportunities our industry offers.

The Women in Building Award is regarded as one of the most prestigious in our Housing & Construction Awards suite, highlighting the remarkable contribution of women to our industry, across our regions, and at state level. Always hotly contested, the award honours those who act as role models to others in the industry, showing how they are encouraging

other women to follow in their footsteps, and demonstrating their exceptional leadership skills through their contributions to team operations, working relationships, and with industry bodies and groups.

A look back over the 2023 Awards winners’ lists in this category really hammers home the diverse range of roles women are succeeding in. Among them, our Queensland winner, BESIX Watpac’s Katie Garay, is an outstanding project engineer, while our Mackay & Whitsunday winner Michelle Thompson, is a commercial estimator for Porters Glass and Aluminium. 2023 Brisbane winner Tarah Hastie is a licensed builder, while Sophie Knauth, who took out the title in Downs & Western, is already making her mark as a fourth-year apprentice carpenter. There really is no end to the possibilities, and as the ambassador for our Awards, this is a source of immense pride and inspiration.

This year, we have also reimagined our Influencers (Women in Building) events, bestowing the highly appropriate title of Inspired Minds. These events bring together like-minded women to unpack the challenges

SUE-ANN FRESNEDA DEPUTY CEO

they face in their many and varied roles across the industry, with the aim of empowering them to find their own sense of purpose and define and achieve their individual brand of success. At a national level, Master Builders Australia has launched the Breaking Ground: Women in building and construction platform, aimed at acknowledging the challenges faced by women in construction, presenting practical solutions to the existing social and emotional barriers. We support the policy proposals of Breaking Ground, which calls for measures such as unbiased career guidance and more handson experience for young women in schools, as well as greater support for parents and carers to help guide them; continued work by industry leaders to promote good culture and safety practices (we have many industry members doing amazing work to embrace this already); greater flexibility and support for parents and carers; and more funding towards programs, education and information to support women on their journey and to strive for equality.

I would also encourage our female members to explore MBA’s Women Building Australia program, dedicated to advancing women in our industry through mentoring, business coaching, and promoting women-owned and/ or operated businesses, via the website at www.womenbuildingaustralia.com.au.

It is up to everyone in our industry, not just women, to break down the barriers to female participation by making real and practical change at a grassroots level, helping grow and bolster our sector as we see is crucial.

Master Builders is committed to continued advocacy for greater support from government and key stakeholders, opening up greater opportunities to attract and retain the best workers, regardless of their gender.

2023 Queensland Women in Building winner Katie Garay

HOME TRUTHS 2024

Master Builders has travelled far and wide across our state to hear about housing and now we’re releasing the results to show how people are feeling about the crisis, the future, the plans, and the processes.

What did Queenslanders tell us?

The mood is one of frustration that more progress isn’t being made. However, in true Queenslander style, they know whinging won’t help – getting on with the job will. That’s why we’re putting forward our plan for progress – encouraging all sides of politics to back it for the sake of our great state.

Our campaign included statements made directly by those surveyed:

The research

From Coolangatta to the Cape, we’ve been on a mission hearing about housing from the perspective of Queenslanders. We’ve listened to over 1500 people over the last two months, spanning thousands of kilometres. They have helped us shape a point of view on the progress and pain points for Queenslanders when it comes to housing.

The results

Nine out of 10 Queenslanders surveyed said that the government should be doing more to fix the housing crisis.

Housing is among the top three issues of concern for Queenslanders at present – and they want the Queensland Government to do something about it.

They want organisations like ours to work with the state government to achieve better outcomes –and to start to make things happen now.

Red tape is clogging the system, slowing down the delivery of housing and increasing the cost.

Three out of five of those surveyed want reduced costs and more choice via the rollback of the new housing accessibility and energy efficiency rules.

“If it helps with the housing crisis and people no longer being homeless, then I will definitely support the government rolling back some building and construction regulations.” (Male, 35-44 years, regional Queensland).

The solutions to get housing back on track in Queensland

Queenslanders want to see less unnecessary red tape to clear the way for our industry to deliver more housing sooner, and more affordably, to tackle the existing housing crisis.

They want the Queensland Government to step up and work with the building industry to drive down the cost of building, instead of increasing it.

Our industry has suffered an avalanche of regulatory changes over the past few years, costing time and money, in addition to challenging market conditions in the wake of COVID and other international events. Queenslanders want building businesses better supported by government, so they can play their role in growing our state.

“If we are imposing more regulations that are going to cost businesses, how are those businesses meant to pay their workers what they’re worth if they can’t afford it now?” (Female, 34-44 years, Thuringowa).

What’s next?

The first phase of our campaign saw a series of print ads run in major newspapers across Queensland, including The Sunday Mail, The Courier-Mail, Gold Coast Bulletin, Toowoomba Chronicle, Sunshine Coast Daily, Daily Mercury, Townsville Bulletin, and the Cairns Post

There’s more to come, with our campaign to ramp up over the coming months as we make our voices heard in the lead-up to the poll on 26 October. Watch this space. Visit mbqld.com.au/hometruths 

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NEWS

The latest industry news and developments to keep you informed of the changes in Queensland’s building and construction industry.

Master Builders makes its voice heard on Security of Payment

CEO, Paul Bidwell reinforced Master Builders’ opposition to the existing project trust account framework, as he addressed a public hearing into the Building Industry Fairness (Security of Payment) and Other Legislation Amendment Bill 2024 in March, following the introduction of the Bill into Parliament in February.

Addressing the Housing, Big Build and Manufacturing Parliamentary Committee, Mr Bidwell said while Master Builders wholeheartedly agrees that timely payments are essential for all parties in the building industry, it had not altered its view since responding to the 2015 state government discussion paper on the issue.

“Project bank accounts (now project trust accounts) are not the solution to security of payment,” Mr Bidwell said.

“They add enormous administrative burden and cost to comply with the complex maze of legislative obligations, requiring additional staff hours and costly software systems. For the smaller builders this could kill their business. We cannot stress enough the chaos that will ensue when project trust accounts are required for contracts down to

$3 million and then $1 million next year.

“They are an unnecessary and complex overlay on top of the many other security of payment measures already in Queensland legislation. There is no evidence that they have made a scrap of difference over the past six years.

“In fact, there have been recent builder insolvencies, and despite there being project trust accounts, subcontractors have not been paid for their work.

“There are alternatives but government at every turn has chosen to ignore the industry’s input and continue down this path, overlooking the fact that their claims Queensland’s security of payment regime will ensure subcontractors are paid ‘on time, in full, every time,’ do not stand scrutiny. There is no demonstrated benefit.”

Mr Bidwell said that notwithstanding this long-held position, Master Builders supports amendments that reduce the administrative burden on head contractors, noting that there is nothing in the regime that protects a head contractor from late- or non-payment by the principal or developer.

“Unfortunately, we believe some of the proposed amendments will not achieve this purpose, including the amendment to GST and retentions, the change to when a head contractor cannot withdraw amounts, and the definition of beneficiary,” he continued.

“And finally, we note that while having compliant software is an improvement, it will come at a cost to builders – especially the smaller businesses – and will not take away the obligations of a trustee; nor the need for mum and dad builders to understand entirely new systems and the complexities that go with trust ledgers and trust records.”

The revised Bill was passed in Parliament on 16 April, but sadly, the Committee did not take up our recommendations. We will continue to advocate against the unnecessary burdens project trust accounts place on our industry, in the lead-up to the state election. 

Specialist builder recognised on national and global stage

A mystery nomination for a Brisbane-based builder who specialises in construction for the disability sector has resulted in acclaim for their work, both on home soil and internationally.

Robina-based Disability Access Construction (D.A.C) was put forward for the Enablement Awards in Australia in Brisbane in November, where they were named Most Outstanding NDIS Home Modifications Entity in Australia. Their win at national level earned them automatic entry into the Global Awards in London, where they took home the award for The Most Outstanding Disability Home Modifications Entity in the World.

A 20-year veteran of the industry, Glenn Parker became interested in specialised work in the disability sector six years ago.

“I looked into it and registered with the NDIS, then went around the old school way

and doorknocked occupational therapy businesses around the Gold Coast to see if I could help in some way with home modifications. After a year or so, my wife Liliana and I decided to start Disability Access Construction,” Glenn said.

D.A.C’s services include complete bathroom remodels suited to their clients’ special requirements, as well as access ramps, front entry door and home automation, grab rails, and installation of lifts and stair lifts.

“The most common question I get when we are looking at modifying someone’s home is, ‘will it look like a hospital?” Glenn said.

“From this we look at other alternatives that are still functional to the client but also look pleasing to the eye. Our bathroom modifications blend both the function for a person’s special ability but can be used by the whole family.”

To this day, Glenn still doesn’t know who nominated their company for the awards, but the team is truly grateful – and humble.

“To just be nominated in the Australian awards was truly amazing, and to win was insane. Then of course being entered into the global awards was out of this world.

“Liliana and I made the journey to London accept the award. It was an amazing experience, like we have never had before.

“Not in any dream did we think our small little building company on the Gold Coast would come close to winning the global award.”

The D.A.C team has just returned from the Abilities Expo in Los Angeles and are currently working with some US-based companies on possibly supplying some of their products to Australian clients. 

Master Builders CEO, Paul Bidwell

Energy efficiency changes powered up under NCC 2022

The new requirements for energy efficiency in the National Construction Code (NCC) 2022 came into effect on 1 May.

Last September, the Queensland Government announced an extended transition to the new rules, as the software used to measure energy ratings was still not ready.

Although we welcomed the delay at the time, the cost of living continues to soar, and the housing crisis is showing no signs of abating.

Against this backdrop, Master Builders maintains that now is not the right time to be implementing these changes. While sustainability and saving energy are important, these complex technical requirements will drive up costs for both builders and consumers. For some housing types, there will be little obvious benefits to the occupants.

Despite our opposition, the changes are now here. All members must ensure they are up to date with the updated NCC 2022 requirements, to ensure their business and workmanship remain compliant.

What are the new requirements?

From 1 May, all new homes and major renovations must meet more stringent energy efficiency standards for the ‘thermal shell’ of the building and the new ‘whole of home’ assessment.

Class 1 buildings’ thermal performance will increase to 7 stars in the Nationwide House Energy Rating Scheme (NatHERS). Class 2

buildings will need the thermal performance to meet an average of 7 stars with no sole occupancy unit being less than 6 stars.

The deemed-to-satisfy elemental table requirements for housing have also been increased – and the new tables are extensive. It is very likely that ceiling fans will be required to all habitable rooms throughout Queensland.

The rules allow for a 1-star credit for an outdoor living area with a ceiling fan. [This is only applicable if using an energy rating software tool and not the elemental tables].

Master Builders has secured an additional Queensland concession under the deemedto-satisfy pathway for an option to adopt the previous NCC 2019 elemental tables where there is a compliant outdoor living area and fan for a Class 1 dwelling. This should be of value for those projects struggling to comply under the NatHERS software, such as dwellings on stumps.

The NCC 2022 also includes a new separate requirement for the introduction of a ‘whole of home, annual energy usage budget.’ This applies to the energy use of the home’s heating and cooling equipment which includes air conditioning, heated water systems, cooking, lighting, and swimming pools and spa pumps.

This approach enables renewable energy systems to offset the energy use, or by

Getting

to know Gen Z tradies

Some surprising research has been released regarding Gen Z tradies and their attitudes and behaviours while at work.

Gen Z, those born from 1997 to 2012, are the first generation never to know the world without the internet. The results revealed digital is not the go to for ‘transacting’ with Gen Z tradies, instead channels of communication are driven by context – speaking to a person to get certainty and timeliness.

The research, commissioned by Kennards Hire, Lysaght and B2B Marketing Consultancy – I.M.A, sought to understand and determine how Gen Z tradies are likely to interact with suppliers and brands as

they move into future decision maker/ business owner roles.

Young tradies become independent quickly with 30 per cent of the generation in building and construction running their own business, controlling their revenue, and become the key decision maker. Connection is paramount, so face-to-face and mobile phones are the preferred communication channels of choice. 81 per cent prefer to have conversations with suppliers when on site, over other means such as text messages or online messaging platforms, and when asked whether they believe that no human interaction with

choosing more efficient heating and cooling equipment, to meet the level of allowable energy usage. It cannot be used to offset any requirements for the thermal performance of the building (star rating).

Tips to ease compliance

The energy assessment can identify the need for changes that may significantly increase the cost of construction. Put the work in at the design stage to minimise these costs as far as possible. For example, changing the design may be much more cost-effective than double-glazing.

Do not agree to a fixed price before fully understanding the energy efficiency implications. Consider entering into a ‘preliminary agreement’ (available on eDocs) to carry out the energy assessment at design stage and recover the costs, before agreeing to a fixed price contract.

Ensure any appliances which form part of the ‘whole of home’ assessment are agreed with the client up front and included in the contract.

Where can I find out more?

We’ve developed two guides, one for industry, and a second for consumers, to assist with understanding and meeting the requirements for NCC 2022. Visit bit.ly/3TCqABv.

For more information on NCC 2022, head to www.mbqld.com.au/ncc-2022, and keep an eye out for future updates via our member communications. 

suppliers is best – overwhelmingly 88 per cent disagree.

Nearly one third are more likely to claim they find it important to consider suppliers who are conscious about the environmental impact they make, and although over 60 per cent prefer face-toface for purchasing products, 50 per cent are more likely to be influenced by social media when looking for new products.

The research also indicated that young tradies are down-to-earth, family-oriented people and are heavily influenced by friends and colleagues when purchasing vehicles, tools, building materials or choosing equipment hire companies. 

Household Resilience Program extension a win for industry and communities

Master Builders has welcomed the state government’s announcement of the next round of grants to help low-income Queenslanders living in cyclone-prone coastal communities to make older homes stronger and safer.

The fourth phase of the Household Resilience Program is now open and increases the maximum available assistance to $15,000, with a minimum homeowner contribution of 20 per cent.

Aimed at helping with cost of living and reflecting building industry challenges such as rising materials costs, it’s expected the latest phase will enable resilience works for more homes within 50 kilometres of the coastline between Bundaberg and the Queensland/Northern Territory border. At the time of printing, more than 2000 households had registered their interest in applying for the new phase, which will remain open until the funding is exhausted.

The program, open to low-income households, helps to cover the cost of

approved works such as roof upgrades, garage door replacements, upgrading external structures, solid core doors, plus the installation of cyclone shutters or window screens.

“We have been advocating for the extension of this program in the wake of the disasters that hit large parts of our state in the last few months, so this announcement is great news for both industry and consumers,” Master Builders Manager – Policy and Economics, Dyan Johnson, said.

“We must continue to look at ways to increase resilience. Existing homes and buildings can be modified to withstand the impacts of these events. We continue to call for further government incentives for owners to engage licensed contractors to increase the sustainability and resilience of their homes.” 

For more on the Household Resilience Program, visit www.qld.gov.au/strongerhomes.

Minimum Financial Requirements (MFRs)

The Queensland Government listened to industry concerns about the costs and difficulties faced when preparing the QBCC Minimum Financial Requirements (MFR) Report and has amended the MFR Regulation to reinstate Special Purpose Financial Statements (SPFS) for some licensees.

Contractors who are applying to change their maximum revenue to an amount covered in financial categories SC1, SC2 and 1-3 may apply the new provisions. These amendments make it cheaper and easier to comply by reverting to a previous and less onerous level of detail, which is appropriate for these categories of licensee. This change only applies to financial information for the quarter ending 31 December 2023, and onwards.

General Purpose Financial Statements (GPFS) are no longer required to accompany the QBCC MFR Report for all QBCC licensed contractors in financial categories SC1, SC2, 1, 2 and 3.

Note there is NO change to the requirement for Category 4–7 licensees to continue to prepare GPFS, or to the Annual Reporting requirements.

You only need to provide an MFR Report in certain circumstances, including: applying for a new licence, if your net tangible assets decrease by 20 per cent (for categories 4-7) or 30 per cent (for categories 1-3). If your turnover goes 10 per cent over your maximum revenue, or you want to increase your maximum revenue amount. If a significant change to your business structures occurs (in certain circumstances) or if the QBCC request it

If you would like more information, please contact Master Builders Licensing. 

Master Builders tours Timber Hub as researchers look to ease housing crisis

A visit to the Australian Research Council (ARC) to Advance Timber Hub at the University of Queensland (UQ) was on the agenda when Master Builders Queensland hosted the Master Builders Australia National Economics & Productivity Committee in March.

Modelling conducted at the ARC Hub at UQ shows that improving timber production efficiencies by just 5 per cent could unlock supply for an extra 8,000 homes to be built in Australia each year.

One of the research leads at the Hub, Associate Professor Joe Gattas, said greater efficiencies in the supply chain could unlock greater options when it comes to more affordable and sustainable homes for Australians.

“Early consultation with our industry partners has shown us where efficiencies can be made across all stages of the forest to building supply chain,” Dr Gattas told the Master Builders team.

“Our research is investigating how to deliver these improvements using new technologies such as computer vision and artificial intelligence to get more usable material out of each tree and augmented reality and robotics to enhance productivity for timeconsuming and repetitive tasks.

“Every gain in the supply chain allows more houses to be built and we hope this will increase the use of Australian-grown timber as a more sustainable choice for construction.”

The visiting team was also given the opportunity to meet with Professor Rebecca Gravina who highlighted the research into concrete structures and materials.

“Increased use of recycled materials in construction is a key aspect of reducing carbon in our industry. Sustainable concrete containing recycled material content is being used in pavement and residential slab applications as well as precast elements,” Professor Gravina said.

Manager – Policy and Economics, Dyan Johnson, was part of the group who toured the Hub.

“Master Builders welcomes the research activities of the ARC’s Advance Timber Hub,” Dyan said.

“Timber and concrete are critical building materials for construction, including residential housing. It was fantastic to see the incredible research underway. I was impressed by the integration of research

with real world practical outcomes.

“We must embrace innovation and find ways to do more with less and develop new ways of delivering buildings.

“Transforming construction to incorporate prefabricated building components would reduce construction time on site, increasing productivity. Many of these prefabricated components are made from timber, and the research underway at UQ will assist in enabling more local manufacturing of more building components.

“Queensland has an enormous pipeline of work, including major capital works projects such as schools and hospitals, and for the Olympic and Paralympic Games, that will continue to pressure supply chains. Net zero targets are looming, and construction will play a critical role in reducing emissions.

“It’s encouraging to see this innovative research evolving, with a view to meeting existing and future demand.” 

Master Builders wrote to Premier Steven Miles on April 2, voicing its concerns and pledging support for native forest resource security for Queensland industry. Read the letter at mbqld.com.au/about/policy-andadvocacy/policy-submissions

Dr Gattas (left) addresses the Master Builders team at the ARC Hub

New building panels streamlining council tender opportunities

Tendering for local government projects just got a lot easier, with a new online portal speeding up the process.

Local Buy, a wholly owned subsidiary of the Local Government Association of Queensland (LGAQ), has set up two new pre-qualified supplier arrangements for the construction of both commercial and residential projects.

Under the strict protocols set down in the Local Government Regulation 2012, councils are required to perform full and open market tenders for any purchases over $200,000.

The new Local Buy online tendering portal eliminates the need for councils to perform tenders, even if the procurement activity is over this threshold, by providing pre-qualified supplier arrangements to streamline the process. Each tender costs councils about $20,000, with the process long and drawn-out.

Local Buy’s Senior Manager – Stakeholder Management, Emma Peters, said the two new supplier arrangements were borne out of the success of the popular civil construction arrangement, which has $150 million of projects go through it each year.

“This is the missing piece for us. Council feedback was for us to set up some building panels for them, so we’ll have both commercial and residential that builders can respond to,” Emma said.

“They can become a Local Buy pre-qualified supplier by responding to the tender when we issue it through the online portal. We ask you for some detailed information about your business; we need to see your licence information, your managerial and technical qualifications, things like if you’re ISO 45001-certified. Then, providing you tick all the boxes, we will welcome you on as a Local Buy pre-qualified supplier.

“Then, you are eligible to work with any council in Queensland, so it depends on how far you’re prepared to mobilise. There are 77 councils across the state, so the scope of potential work could be quite wide.”

Builders and tradies can apply for both the residential and commercial pre-approved panels, making for a smoother process for businesses who work across both sectors.

“The commercial panel includes fit out, demolition, and asbestos assessment and

removal. The residential one is purely for resi projects, so the minimum standard required for one of these pre-qualified suppliers would be a low-rise builder. This is a great opportunity to help ease the demand on councils to provide staff housing, especially in rural and remote regions.”

Tenders for new suppliers to come on board opened on 1 May. To find out more, visit www.localbuy.net.au

Oly Homes Barcoo Modular Housing procured through Local Buy.

Mould rears its ugly head

Master Builders members deal with many challenges when working on a building project. Mould however is a unique problem that varies from one site to the next. It is not an easy fix. There are dangers working with this fungal organism. It can mean a building is unusable and cause health hazards simply by inhalation, contact with mucous membranes such as your eyes, nose and mouth, ingestion, or just contact with your skin.

The cyclones, storms and flooding that have impacted parts of Queensland over the last few months are a timely reminder to consider the issues, and protect your construction team and clients, while ensuring the project is fit for purpose.

So, how does mould occur?

Excess moisture, heat and humidity are the natural breeding ground for mould in both concealed and exposed areas of a building. However, mould is not limited to buildings affected by flood events. It can occur at any time within existing structures or when you’re working on new builds, renovations, or disaster-affected buildings.

How do I identify mould?

Mould can appear as a dark stain or discoloration on walls, ceilings, or any building element. It is commonly dark green, black, or brown and depending on the substrate can appear as white or orange.

If you identify mould, you must determine what is reasonable and practical for each situation and choose a method of rectification. That could mean using a commercially available product that cleans and kills mould.

Warning! Do not mix bleach and ammonia as it can produce toxic fumes.

There will however be situations where the mould is extensive. Do not underestimate the severity and the real potential hazards. Call Master Builders immediately as you may need to engage an occupational hygienist.

What do I do if I discover mould?

There are important practices you must implement when you undertake mould remediation.

• Immediately restrict access to the affected areas to limit the number of people exposed.

• Ensure your team is using a properly fitted disposable P2 respirator with a carbon activated filter layer or full-face respirator that has been fit tested, and workers are clean shaven and trained to use their PPE.

These are just some of the many obligations you have for mould remediation. It is recommended you contact Master Builders and review our web page mould guidelines.

What

about my client?

Consumers are more informed than ever. You need to clearly agree to and document the likely costs for the project when mould has reared its ugly head.

Determining the extent of mould contamination and remediation is often a moving target.

Take control of the situation, identify and communicate the anticipated costs to the client, and engage appropriately qualified persons. 

For more information on mould remediation, please contact Master Builders on 1300 30 50 10 or visit www.mbqld.com.au/services-and-advice/ building-planning-and-development/technical-info/ disaster-guidelines

Mould can present in many different areas

Shining Bright: Housing & Construction Awards 2024 tickets on sale 8 May

Our Housing & Construction Awards program is the jewel in the crown of our events calendar – and tickets to the ceremonies held across each region are snapped up very quickly.

This year is sure to be no exception, with event tickets on sale for our regional 2024 Awards nights from 8am on Wednesday, 8 May, at mbqld.com.au/hctickets

“Each year, the Awards prove to be the industry’s night of nights – and they’re not just for our entrants,” Master Builders Queensland Deputy CEO Sue-Ann Fresneda said.

REGION

Brisbane

Sunshine Coast

Wide Bay Burnett

Gold Coast

Far North Queensland

North Queensland

Central Queensland

Mackay & Whitsunday

Downs & Western

Queensland Housing & Construction Awards

“It’s a chance for everyone to come together to celebrate the fantastic work being achieved in all areas of building and construction, catch up with friends and colleagues, and make new connections – as well as calling in the glam squad and kicking up your heels for a night!

“The Awards honour not just houses and projects but the people that make the industry so special. Three of the Awards recognise an apprentice, emerging builder and women doing great things in the industry that deserve recognition.

“We’ve received some truly awe-inspiring

AWARDS EVENT DATE

Friday 19 July 2024

Friday 26 July 2024

Saturday 27 July 2024

Friday 2 August 2024

Friday 9 August 2024

Saturday 10 August 2024

Friday 16 August 2024

Saturday 17 August 2024

Friday 23 August 2024

Saturday 19 October 2024

Engineered stone ban update

Engineered stone will be banned across Australia from 1 July 2024. At the time of printing, Minister Grace Grace was yet to make an announcement on how the ban would roll out in Queensland, with amendments to the federal model WHS laws to be finalised prior to amendments to the Queensland WHS laws being confirmed.

On 22 March, the federal, and state and territory Work Health and Safety Ministers agreed to prohibit the use, supply, and

entries this year, and I can’t wait to celebrate not just our winners, but all those who have put forward nominations.”

This year’s winners will be announced at our Regional Awards held from July to August, with eligible winners from these events making up the nominees for the Queensland Awards, held in October.

The eligible winners from the Queensland Awards will then be nominated for the Master Builders Australia National Excellence in Building & Construction Awards, to be held later this year. 

manufacture of engineered stone benchtops, panels and slabs containing crystalline silica from 1 July 2024.

The Ministers determined that the definition of engineered stone will be limited to engineered stone benchtops, panels, and slabs. Several other products will be excluded from the prohibitions.

Whilst the ban applies to engineered stone, when working with silica-containing products including natural stone and other products excluded by the ban, contractors must apply all safety measures in accordance with the Queensland WHS legislation, including the Managing respirable crystalline silica dust exposure in construction and manufacturing of construction elements Code of Practice 2022 and where applicable the Managing respirable crystalline silica dust exposure in the stone benchtop industry Code of Practice 2019. All SWMS and other safety policies, procedures and documentation should also

be reviewed to ensure they reflect the latest developments.

Following confirmation of the ban, Master Builders wrote to Minister Grace twice, urging the Miles Government to honour its previous announcements that indicated that those with contracts entered into before 13 December 2023, would have until 31 December 2024 to complete the supply, installation or processing of engineered stone, subject to such work being performed safely and in accordance with existing WHS laws. You can read our letters to Minister Grace at mbqld.com.au/about/policyand-advocacy/policy-submissions

Keep an eye out for member communications in coming weeks, when we anticipate an announcement from the Queensland Government on a ban to come into effect on 1 July 2024 and if any transitional arrangements will be offered. 

3D printed home takes prefab to a new level

The construction of one of the world’s most advanced 3D printed owner-occupier homes is being hailed as an example of the next frontier in sustainable and affordable housing.

Australian 3D printing technology company, Luyten 3D, formed a partnership with research group Arch_Manu at the University of New South Wales (UNSW) to design and build the property in Melbourne, with completion expected in coming months.

“The design not only demonstrates the versatility and flexibility of 3D printing capability; it also captures the stunning architectural advantages of computational design and architectural manufacturing technology and the ability to create extraordinary spaces for a fraction of the cost," Luyten 3D co-founder and CEO Ahmed Mahil said.

"Our partnership with UNSW will involve working together to document and provide a tangible proof of concept for the advantages of 3D printing, such as superior design and project management. The project will contribute to the formation of new technical standards for this mode of delivery.

"We intend to use this project and our associated work to lead and inform the development of new building standards in

months or years to complete and instead finish them within a number of days.

Arch_Manu Director, Associate Professor M. Hank Haeusler said the project would change Australian housing.

"This will be a lighthouse project for 3D printing in Australia, encompassing stateof-the-art research in design and technology and bringing research findings into practice.”

Luyten’s cutting edge 3D printer technology enables builders to transform construction projects that would traditionally take

Mr Mahil said the technology reduces construction waste by 60 per cent, and cuts production time by 70 per cent.

"In addition, the technology is proven to increase construction site efficiency with 60 per cent guaranteed costs savings, 300 to 500 times shorter execution times, and an 80 per cent total reduction in monetary expenses without formwork in concrete construction. The world has never seen capabilities like this before.” 

Robots get ‘hands’ dirty for construction waste recycling research

New research could revolutionise the way construction waste materials are processed and recycled, with robots being ‘trained’ to do the dirty work.

Monash University researchers trawled through skip bins across construction sites to capture hundreds of photos of materials headed for landfill. The team then used the images to train deep learning (DL) and artificial intelligence (AI) to recognise a vast array of materials and particles in mixed waste that comes from construction sites.

Led by Monash PhD candidate Diani Sirimewan, the study paves the way for the use of advanced robotics and automation for construction waste processing. Right now, this system relies on workers to manually pick through dangerous and potentially contaminated waste.

The computer-based system can identify and categorise recyclable materials more accurately and efficiently than human

workers and is even capable of detecting contaminants that pose a risk to the community and the environment.

Ms Sirimewan believes her research is the first to capture detailed images of waste in on-site bins, allowing her to build advanced models capable of uncovering waste that’s almost completely buried among other rubbish and tiny contaminant particles.

“It’s exciting. The technology could significantly reduce the volume of waste sent to landfills through better-quality recycling, benefiting the environment and reducing the need for workers to be exposed to dangerous and toxic materials,” she said.

“We are continually refining our models for application in new robotic technologies and working closely with colleagues who are trialling it through the simulation of robotic arms.”

With most materials disposed of on building sites going to waste and ending up in landfill,

Ms Sirimewan said Australia urgently needs construction waste recycling plants.

“With the volume of landfill from construction waste expected to balloon, its effective management is a growing problem.

“Investment in the entire construction waste management ecosystem supports a circular economy, job creation, manufacturing opportunities and market development opportunities for recycled products.” 

Australia for incorporation into Australia's National Construction Code."

Campaign drives construction conversation

How do you get the non-commercial ABC to run a radio advertisement? You write advertising so clever that it ignites a national media conversation.

That is exactly what happened with the Construction Skills Queensland (CSQ) ‘Earn while you learn/ATAR Schmaytar’ campaign that aired over the Christmas period.

A series of cheeky radio ads drove healthy traffic to the Construction Pathways website, promoting careers in construction and sparking conversations about the cost/ benefit of trade versus university pathways.

“You can buy the stairway to a HECS debt… Or you can build a Pathway to Construction,” read one of the ads.

CSQ CEO Geoff Clare said the radio campaign was aimed at parents with the goal of triggering construction conversations with their children.

“The humour in the adverts achieved excellent cut-through with the target audience – CSQ received an ongoing stream of positive feedback from listeners and stakeholders,” Mr Clare said.

“We also ran youth-focused messaging through

a TikTok campaign and saw a significant spike in traffic to the Construction Pathways website during the campaign period.”

CSQ reports that the radio campaign was delivered to 1.75 million people across Queensland including 500,000 parents with young kids.

The Construction Pathways TikToks were seen by young people nearly three million times.

Off the back of this success, CSQ has launched a second advertising sprint, adding digital billboards to the radio and TikTok mix.

The messaging this time flips the outdated idea that construction is not a smart choice for clever kids, highlighting the significant earning potential on offer in the industry.

“This is a real wraparound approach, where we hope to spark conversations in cars on the way to school and around dinner tables,” Mr Clare said.

“The more awareness we can raise around the opportunities in the industry, the more we will elevate construction as an industry of choice.”

Visit constructionpathways.com.au to find out more.

Construction Works and Public & Product Liability Insurance

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 Lower policy excesses as standard*

 Policy and payment options available*

Supported by one of Australia’s largest insurers, our policy protection is designed to meet the specific needs of our members. Plus, we have a dedicated claims team to help you when you need it most.

Register now – Master Builders BUSSQ Roadshow 2024

Decode & Decipher: Unlock solutions for working with the QBCC and get armed on NCC technical changes. Registrations are now open for the Master Builders BUSSQ Roadshow 2024, coming live to venues across Queensland from May 8 to 29.

Industry expert discussion and interactive Q&A

Working in the building and construction industry means no one is immune to dealing with the Queensland Building and Construction Commission (QBCC) and situations that could impact your licence.

We know dealing with the QBCC can be a pain point for you. That’s why our industry experts will unravel complicated QBCC processes and provide solutions to keep you out of hot water, including:

• How to manage consumer complaints

• How to manage QBCC complaints

• What to do if you receive a QBCC direction to rectify

• Internal Reviews of QBCC decisions, and

• Potential impacts on your licence.

Have you been thrown into a QBCC process maze, or want to know what to do if it happens?

This is your chance to come with your burning questions for our interactive Q&A.

We will also explore the challenges for banning engineered stone, the impact and member feedback of the NCC 2022 changes for waterproofing, liveable housing, and energy efficiency.

Plus, what is new for Australian Standards, access to those standards, and a heads up of what we know so far about NCC 2025.

REGION DATE VENUE

Brisbane 8 May

Kedron-Wavell Services Club

Cairns 13 May Pullman Reef Hotel Casino

Townsville 14 May

Mackay 15 May

Rockhampton 16 May

Bundaberg 21 May

Hervey Bay 22 May

Sunshine Coast 23 May

Gold Coast 28 May

Toowoomba 29 May

Network, exhibitors and prizes

Townsville Stadium

Mackay Entertainment & Convention Centre

Rockhampton Leagues Club

Bundaberg Multiplex Sport & Convention Centre

Beach House Hotel

Venue 114

Aquis Park

Rumours International Convention Centre

Our trade show always proves to be a huge drawcard at Roadshow, and this year promises to be no exception.

Explore new and innovative products and services from some of the industry’s leading exhibitors and speak to fellow businesses about how they are leading the charge with their products.

It’s also a chance to bump into some industry mates, enjoy some light refreshments, grab

yourself a goodie bag and catch up with the Master Builders team. Plus, you’ll go into the draw for some exciting lucky door prizes and more up for grabs with our spin and win wheel at the Master Builders stand!

Local events

At all events, the trade show will start at 4:30pm, with the industry expert discussion and interactive Q&A from 6pm. 

To find out more and secure your tickets, head to https://www.mbqld.com.au/whats-on/roadshow

CREATE OUTDOOR SPACES THAT LEAVE A LASTING IMPRESSION

When it comes to deck designs, more homeowners are thinking outside the box. Regardless of the size of the yard - or budget - Aussies no longer feel confined to a basic square or rectangular space, with contractors and remodelers reporting increased interest in decks with multiple levels, curves and add-ons like railing and lighting.

At Trex, we understand that every project is unique, requiring versatile solutions that deliver exceptional quality, durability and aesthetics. That’s why our portfolio offers a diverse array of outdoor living products, ensuring the perfect solutions for any design vision.

Materials Matter

A great deck can add valuable space to a home - but materials matter, especially if you want a deck that provides maximum enjoyment with minimal maintenance. Designed to deliver premium durability, easy upkeep and lasting beauty, Trex composite decking outperforms both traditional timber and other outdoor surface materials.

Unlike timber, Trex composite decking is engineered with a proprietary, high-traffic formulation and integrated shell that resists fading, staining, scratching and mould. Boards won’t rot, warp, crack or splinter and no sanding, oiling or painting is requiredever! Food and drink spills wash off easily with just soap and water.

Featuring high-definition grain patterns and rich, saturated colours, Trex decking options are nearly indistinguishable from timber textures. Our popular Trex Transcend collection boasts rich, fade-resistant colours that feature the look and feel of natural timber.

Our latest introduction, Trex Transcend Lineage, heralds what’s next in outdoor living with refined aesthetics, enhanced performance features and industry-leading sustainability. Representing Trex’s coolest decking yet - literally - Lineage boards are engineered with heat-mitigating technology in the shell to reflect the sun and keep boards cooler* than other composite decking offerings of a similar colour. This new offering also features an elevated look with elegant graining and subtle hues that deliver an unmatched natural appearance.

Trex Transcend Lineage boards are available in five luxurious, on-trend colours inspired by some of the world’s most picturesque locales, including:

• Biscayne - a light coastal brown that captures the beauty of mangroves and sandy coasts with light honey hues and a natural grain pattern;

• Carmel - a creamy taupe that embodies the glow of white sands and cypresscovered cliffs, integrating a toasty brown shade with grey undertones;

• Island Mist - a cool medley of calming silver tones that reflects the fresh feel of sea spray breaking on a rocky shoreline;

• Jasper - a deep shade of mocha reminiscent of old-growth forests and rocky mountainsides, incorporating a rich umber hue and delicate streaking;

• Rainier - an airy, mountain grey that mirrors white-capped mountains and wooded sounds with its soft silver tones and delicate graining.

Like all Trex decking, Lineage is engineered to deliver the look and feel of real wood, but without the environmental impact of deforestation. The sustainable composition of the boards is comprised of 95 per cent recycled and reclaimed materials - including a mix of polyethylene plastic film and industrial wood scrap - making it an environmentally friendly choice that outperforms and outlasts natural wood. Each year, Trex upcycles more than 454 million kilograms of discarded materials in the making of its decking and uses a proprietary manufacturing process that is as green as its final product.

Railing

With the heightened focus on creating “outdoor rooms” and building up as well as out, railing is finally getting the attention it deserves as homeowners recognise its role as not only the functional frame of their space but also one of the most visually prominent design elements. Available in a wide array of styles, shapes and materials, railing makes a style statement while also adding safety and support.

Equal parts form and function, Trex Signature aluminum railing delivers the durability and low-maintenance benefits that homeowners seek with a modern, minimalist aesthetic. With its straightforward, unobtrusive design, the railing spans long lengths for panoramic sightlines. Available in two neutral colours - Charcoal Black and Classic White - Trex Signature railing delivers sleekness with several options to customise the look, such as lighting and curve-able hand rails. Trex also offers Transcend composite railing offering the perfect compliment to Trex decking with longlasting durability and low-maintenance ease.

Like our decking, Trex railing products won’t rot, warp, peel or splinter and are backed by industry-leading warranties, ensuring your projects will remain vibrant and beautiful for years to come. Trex also has your back with a labor warranty that doubles for any projects where both Trex decking and railing are installed.

Illuminating Accents

Lighting is another “bright” idea for adding versatility to an outdoor space and is one of the most requested add-ons reported by deck builders. Not only can lighting extend the enjoyment and functionality of an outdoor living space, but the range of options available for today’s decks and backyards allows homeowners to create ambiance that can be perfectly curated - and adjusted - for any setting or gathering.

For subtle sophistication, Trex Deck Lighting can be integrated into the deck boards and stairs of new or existing decks, as well as railing posts and caps. The plug-and-play components are DIY-friendly and the fixtures are energy efficient, dimmable and cool to the touch, making them safe for children and pets. So, why settle for ordinary when you can create something extraordinary? 

Visit au.trex.com today to learn more about how Trex can help you create outdoor spaces that leave a lasting impression.

*DISCLAIMER: Although Trex Transcend® Lineage™ is designed to be cooler than most other composite decking products of a similar colour, on a hot sunny day, it will get hot. On hot days, care should be taken to avoid extended contact between exposed skin and the deck surface, especially with young children and those with special needs.

MALCOLM HULL

Building and construction is in Malcolm Hull’s bones. After 19 years as Regional Manager – Mackay & Whitsunday, Mal is retiring, leaving an incredible legacy.

“He was one of the old-style builders that we all looked up to and admired, back to the point of even cutting down their own trees and building houses out of that,” Mal reflected.

When he turned 16, admiration became inspiration.

“I was sort of given an ultimatum by my parents that I had to find a job before school started up again, and I rode my push bike around Mackay every afternoon for quite a few weeks. Eventually I had a builder who was willing to take me on as an apprentice.”

That man was Wally Pask of Premier Builders, who also owned a Brahman stud where an inexperienced young Mal was sometimes called upon to saddle up a horse and round up cattle.

On site, Wally’s team of plumbers, cabinet makers, plasterers, bricklayers, and carpenters took his apprentices, including Mal, under their wings.

“You went and worked with the bricklayer for a month, and then with the cabinet maker…you got to learn first-hand about those individual trades, which has been absolutely gold for me throughout my entire career.”

After completing his carpentry apprenticeship, Mal stayed on with Premier Builders for a couple of years, then worked with foreman Keith Wells when he started his own company.

Soon after, Mal also decided it was time for him to head in his own direction. Starting out with small renovations and other jobs, he “loved every minute” working on his own, then growing his team.

An industry lull in the 1980s saw Mal quoting 10 jobs and lucky to get one, being paid “next to nothing.” Needing to put food on the table for his family, he pivoted.

“I bought a takeaway food shop. I did very well with that, but after eight years, three months and two days, I sold that and went back into building, with a whole new lease on life,” he said. Over 30 years ago, Mal’s passion for the industry led him to Master Builders.

“I could see the old boys in the industry knew what they were doing, and I was hungry for that information. When I found out about Master Builders, I said yep, I’ve got to join that organisation.

“They would meet once a month at the Mackay Club. You went and had dinner, and I was just in awe of the company that I was in. These were the cream of the building industry...I learned so much from just listening to these gentlemen. And I was never scared to put my hand up and ask a question, and I do believe that paid off. I just loved the organisation and what they did for us as young builders.”

Mal won many Master Builders awards over the years, at both regional and state levels. Among his most memorable jobs was building a personal home observatory in 2003, housed in a multi-purpose shed in the front yard. He also earned acclaim for his music, having played in bands since he was 14, and many local musicals.

By 2004, Mal had worked his way up to Regional Chairman, was on the Housing Committee in Brisbane, and business was booming. Meantime, a decision had been made for Mackay and Whitsunday to come out from under the umbrella of the Townsville region, creating an opportunity for a new Regional Manager.

I could see the old boys in the industry knew what they were doing, and I was hungry for that information. When I found out about Master Builders, I said yep, I’ve got to join that organisation.

Malcolm and wife, Cathy

“I was approached by the executive director, Graham Cuthbert, asking if I’d be interested in taking on the role. At the time, I was working inside a roof, and it was about 50 degrees, as hot as it could get. And I thought, you know what? This might not be a bad thing to do, just to have a change.”

His own experience as a builder was “priceless.”

“I knew the people; I knew how the industry worked, I had done what these guys had… worked all day out in the hot sun, come home, had to do book work until midnight and then get up and do it again the next day. So, I totally understood where they came from and what they were up against.”

Challenges over the years included major disasters like the devastating 2008 Valentine’s Day floods, where Mal fought hard for fairness and quality as cowboy operators infiltrated the region, completing inferior insurance work.

He is also walking away with many happy memories.

“Our new building, which opened in December, I think has been an absolute achievement. We are flying the flag loud and proud that Master Builders is here to stay and we’re going nowhere – that’s been an exceptionally proud moment. I have seen members start their businesses, I’ve seen members get married and have babies…and I’m still exceptionally good friends with these people.

“The reaction to my retirement? Quite a bit of shock, but nothing but unbelievable support and accolades from the industry and beyond.”

Mal is hopeful the friendships he’s forged over the years will overcome the tyranny of distance, as he and wife Cathy begin their next chapter in South East Queensland.

“It’s my time now to have a break. It’s time to look after my family. Not that I’ve not done that, but it’s time to see grandkids, our three children, friends. There are places I want to see and thing I want to do.”

His parting words of advice? “Never leave a job that you’re not happy with – near enough isn’t good enough. And listen to and respect others.”

Congratulations Malcolm – and thank you. 

L to R Mackay & Whitsunday Regional Assistant Amanda Cox, Malcolm, and Membership Development Executive Kim Ryals

Malcolm on stage at the 2023 Mackay & Whitsunday H&C Awards

L to R: Melinda, Malcolm, Dannielle, Tamica and Michelle

Paul and Mal at

Master Builders Business Basics Program

Set your business up properly from the get-go, or iron out some of the details with one of our livestream online interactive workshops.

FINANCIAL BASICS FOR CONSTRUCTION WORKSHOP

Learn the fundamentals of business from accounting industry specialists, including financial systems and reports, budgets and cashflows.

UNDERSTANDING MFRs AND QBCC LICENSING WORKSHOP

Accounting industry experts will lead this workshop on the QBCC MFRs to avoid potential pitfalls and penalties.

CONSTRUCTION BUSINESS RISK WORKSHOP

In this workshop led by accounting industry specialists, you’ll get the tools to navigate payment issues, and learn how to choose appropriate insurance and detect early signs of insolvency.

course

TRAUMA AND RESILIENCE WORKSHOP

Designed to help employers build resilience at their work, and to assist their workers respond to stress and trauma at work. Queensland Government funding reduces the price of each workshop to $95*

NCC WATERPROOFING WORKSHOP

Deep-dive into the skills and knowledge to install waterproofing systems to comply with the new building code requirements.

HOME WARRANTY INSURANCE WORKSHOP

Understand the basics of Home Warranty Insurance and when and how to use it. We’ll break down the complexities of the legislation, how to calculate the premium, obligations and liabilities and more.

LILYWOOD LANDINGS HOME TO FIRST DISPLAY VILLAGE IN NEW CITY

In partnership with Master Builders, Lennium Group has announced its display village for Lilywood Landings – its community in the heart of the new Moreton Bay city of Waraba.

Set to feature 16 of the best-know national, state, and local builders, and presenting 29 home designs, the display village is touted as the first and only new home showcase in Lilywood.

Designs will range from large family homes to more compact, low-maintenance options, suited to many different lot sizes, and feature the latest in building trends including sustainable designs, and modern kitchens, bathrooms, and outdoor living.

The builders will include Brighton Homes, Metricon, Simonds, Burbank, Integrale Homes, Hudson Homes, Nu Trend Homes, Neptune Homes, Catapult Homes, Ultra Living Homes, Zoom Constructions, Glenvill Homes, McLachlan Homes, Creation Homes, Arcadia Homes, and Roonsleigh Homes.

Master Builders Queensland CEO Paul Bidwell said the new display village would be an amazing source of inspiration for home buyers in the growing corridor.

“Master Builders is proud to join the Lilywood Landings community. This groundbreaking display village is the result of two and half years’ work, bringing some of Queensland’s most respected and soughtafter local home builders together in this exciting new locale,” Mr Bidwell said.

“Home buyers will be spoiled for choice by the cutting-edge design on offer in the enviable location of Waraba, Moreton Bay’s newest city.

“As an industry, we are very excited. This has been a long time coming, and we

congratulate Lennium on their perseverance in bringing this vision to life. It’s a wonderful outcome, particularly as we find ourselves in an ongoing housing crisis.”

Lennium Group Development Manager Ian Worthington said the first display village in Waraba, formerly Caboolture West, would include a wide variety of home designs to suit many lifestyles, budgets, and family dynamics.

“Lilywood Landings is proud to announce the upcoming commencement of Waraba’s first display village, a collaboration with Master Builders Queensland,” Mr Worthington said.

“This exciting development reflects our anticipation that Lilywood Landings will make a valuable contribution to the region with much needed and affordable new

homes, illustrating the lifestyle our future residents can look forward to,” he said.

This groundbreaking display village is the result of two and half years’ work, bringing some of Queensland’s most respected and sought-after local home builders together in this exciting new locale.

“We anticipate completing display village blocks later this year with the first of 29 homes opening their doors for inspection in 2025.”

Mr Bidwell, and Master Builders Manager – Display Villages, Greg Byrne, were there to celebrate as Lennium Group Directors Nicholas Lennon and Anthony Lennon turned the first sod on the project on 9 February.

Queensland Minister for Housing, Local Government, and Planning and Minister for Public Works, Meaghan Scanlon, and City of Moreton Bay Mayor, Peter Flannery, were on hand to help the Lennium team break ground and see the vision for Lilywood Landings first-hand.

“The significance of this event, and the importance it plays in the future of land supply in South East Queensland, gives our builder group certainty that this is no longer a plan, it is a reality,” Mr Byrne said.

“To play my part in enabling our builder group the chance to be part of a 29-home strong village, in prime position and adjacent to ongoing future land supply is something I am proud of and can’t wait to bring to life.”

Spanning around 70 hectares, Lilywood Landings will provide a total of 705 lots alongside 23 hectares of parklands, networks of walking and cycle paths and a range of everyday services such as a convenience store and childcare centre. 

To find out more, go to lilywoodlandings.com.au.

L to R – Moreton Bay City Mayor Peter Flannery, Lennium Director Anthony Lennon, Housing Minister Meaghan Scanlon and Lennium Director Nicholas Lennon

Be aware of false billing scams

Scammers are targeting construction businesses and their customers with fake invoices. In 2023, Australians reported losing $16.2 million to false billing scams, including business email compromise scams. Don’t let your business be next!

CLAYTON FOPP ASSISTANT DIRECTOR, PARTNERSHIPS AND GOVERNANCE, NATIONAL ANTI-SCAM CENTRE

Be aler t for scams. No one wants to lose money to a scammer, and no business wants their customers being scammed. National Anti-Scam Centre intelligence reveals that businesses in the construction sector are being targeted by scammers seeking to steal money from companies and their customers.

A common scam targeting the sector is what’s known as false billing or payment redirection scams. This is where scammers pretend to be a business so they can redirect payment to themselves. They may redirect business-to-business payments or consumer-to-business payments. Often the scammers achieve their impersonation by using an email address that’s deliberately made to resemble a business’s legitimate address. The scam might look like this:

• Your business receives an email that looks like it comes from a supplier. You don’t realise that a scammer is impersonating the supplier and has made a small change to the email address which is difficult to detect.

• The email includes an invoice, but it contains a BSB and account number that direct the money to the scammer.

• Staff in your business think they recognise the name of the supplier, and so pay the invoice, without realising it’s a fake.

Sometimes scammers go a step further than impersonating and compromise a business’s email systems. This gives the criminals the ability to communicate directly with the business’s customers and suppliers. This variant of the scam is known as business email compromise and typically unfolds as follows:

• A customer (business or individual) receives an email from a supplier.

• The supplier’s email system has been compromised by a scammer who is now able to email customers directly. Since they can read all incoming and outgoing messages, the scammer may even send emails relating to an existing enquiry, price quote, or conversation with the supplier.

• The email looks authentic and includes an invoice, but the scammer has changed the bank details to redirect the payment.

Without close inspection or checking directly with the supplier, the customer will not realise the BSB and account number belong to a scammer.

• The customer pays the money thinking they are paying the supplier.

• As the payment has been redirected, the supplier doesn’t receive any money, and continues to demand payment.

One business recently lost $190,000 when one of their regular supplier’s email system was compromised.

Scammers appear to have hacked the supplier’s email and advised the business of a change in bank details. The scammers sent invoices with amended bank details as well as the prior email trail to and from the supplier – Indicating they had access to the supplier’s IT system.

The business sent $190,000 but the supplier never received it. The email address was correct, but the supplier told the business they did not receive a response. The scammers had a way of hiding responses.

Sometimes scammers go a step further than impersonating and compromise a business’ email systems.

All businesses in the construction sector, regardless of size, can be exposed to false billing scams, either by impersonation or email compromise. There is also a risk that it’s your business that’s compromised, giving the scammer access to your customers.

Warning signs that your business email system may be compromised

The following indicate that your business email account may have been compromised:

• You don’t receive emails that people say they have sent you.

• Customers call you with questions about your communications that don’t make sense.

• Emails are marked as “read” before you read them, or emails disappear from your Inbox.

• There are unfamiliar emails in your Sent folder.

• You cannot access your email because the password is incorrect.

• You receive unexpected password reset notifications.

• Your email app reports sign-ins from unusual IP addresses, locations, devices, or browsers.

How you can protect your business

• Always verify bank account details in person or by phone if you receive new or updated details from a business or supplier.

• Always use a unique, complex password or passphrase. Do not use the same or similar passwords for multiple apps or websites.

• Use multifactor authentication and follow the controls recommended at cyber.gov.au

• Check your email system for unexpected ‘filter rules’. In Microsoft Outlook, click on the ‘File’ tab, then click the ‘Manage Rules & Alerts’ button. Scammers can use these to hide the emails they send and receive.

• Consider adopting eInvoicing as recommended by the Australian Taxation Office, to reduce the risk of fake or compromised invoices and email scams.

How you can protect your customers

• Check and secure your email systems as per the advice at cyber.gov.au.

• Let your customers know how your business communicates with them so they can identify when a message is fake. Ensure your phone number is displayed on your website.

• Request your customers contact you by phone or in person if:

- They receive correspondence claiming you have changed your bank details.

- They receive any unexpected contact from you.

- They need your bank account details.

• Follow the steps available at scamwatch.gov.au to protect your business from impersonation.

• If your system is compromised, take quick action to protect your customers. Make sure you inform them that they may receive approaches from scammers.

Further information

Up-to-date information about scams and how you can protect your business and customers, as well as updates on the work of National Anti-Scam Centre, can be found at scamwatch.gov.au. If you become aware of scam attempts or the impersonation of your business or staff, please report them to Scamwatch to help protect others.

If you think you may have lost money to a scam, contact your bank immediately, and report it to ReportCyber and Scamwatch. 

The Claims Team – We’re here for you

In the intricate world of insurance, claims management and advocacy stand as pillars of support for policyholders navigating the often-daunting process of seeking compensation for losses.

DEBRA KERR MANAGER - CLAIMS MANAGEMENT, MASTER BUILDERS

As a middleman between insurance companies and our clients, Master Builders Insurance Services (MBIS) play a pivotal role in ensuring that claims are managed efficiently and that our policyholders receive fair treatment and optimal settlements. We are dedicated to championing what’s fair and just! While we sincerely hope you won’t need to lodge a claim, if the need arises, we are here to stand with you every step of the way. Because at the heart of insurance lies a promise, and you deserve partners who honour their word, especially at claims time.

Understanding claims management

Claims management encompasses the end-to-end process of handling insurance claims, from the initial notification of loss to the resolution and settlement. For the MBIS Claims Team, this involves facilitating communication between the insured party (our client) and the insurance company, guiding our clients through claim procedures, and advocating on their behalf to ensure timely and equitable outcomes.

At MBIS we serve as your trusted advisor, leveraging our expertise to assist clients in understanding policy coverage, lodging claims accurately, and navigating any complexities that may arise during the claims process. By fostering proactive communication and maintaining a thorough understanding of your insurance policies and regulations we ensure that we can effectively manage your claims.

The role of advocacy in claims management Advocacy lies at the heart of our MBIS Claims Team, embodying the Queensland Master Builders commitment to safeguard the interests of our clients. From advocating for fair claims assessments to negotiating settlements that align with our policy terms, we serve as advocates for our clients, striving to secure the best possible outcomes even in the face of adversity.

The MBIS Claims Team has a multifaceted advocacy approach, encompassing proactive communication, strategic negotiation, and diligent documentation. We work closely with our Account Management Team, skilfully navigating

the intricacies of insurance contracts, policy exclusions, and claims procedures to advocate for our clients’ rights and entitlements.

Challenges in claims management and advocacy

Despite our best efforts, we do encounter various challenges in the realm of claims management and advocacy at times. One such challenge is the inherent complexity of insurance policies and claim processes, which can overwhelm policyholders and impede their ability to assert their rights effectively. Our MBIS Claims Team works hard to bridge the gap between insurance jargon and client comprehension, simplifying complex concepts and guiding our clients through each step of the claims journey.

Additionally, we sometimes face resistance from insurance companies reluctant to accept claims or offer fair settlements. In such circumstances, effective advocacy becomes paramount, requiring our MBIS Claims Team to leverage their knowledge, negotiation skills and industry relationships to advocate vigorously for our clients’ interests.

Strategies for effective claims management and advocacy

To overcome the challenges inherent in claims management and advocacy, we employ a range of strategies designed to optimise outcomes for our clients. Proactive communication stands as a cornerstone of our claims management ethos, enabling us to keep our clients informed, address concerns promptly, and facilitate the swift resolution of claims.

Furthermore, we leverage the expertise of the larger MBIS Team to conduct thorough claim

assessments, identify potential coverage gaps, and advocate for policyholders’ rights under the terms of their insurance policies. By building strong relationships with insurance adjusters, and claims representatives, we cultivate trust and credibility, enhancing our ability to negotiate favourable settlements on behalf of our clients.

The importance of claims management and advocacy

In the realm of insurance, claims management and advocacy serve as the key players of trust and integrity, underscoring the fundamental promise of protection and support essential in insurance policies. There will be times where the policy doesn’t respond to a claim; you can be assured that the MBIS Claims Team will do everything they can to assist our clients in understanding why the claim isn’t covered under their policy. We will do this by providing clear, concise, transparent explanations regarding what impacted the outcome of the claim and why the policy hasn’t responded as expected. Our MBIS Claims Team will also talk to clients about potential adjustments to their policy or consideration of other policy options. Your Account Manager will be kept informed when the policy hasn’t responded to a claim so that they can have a more in-depth conversation with you about your future policy options.

By providing guidance, support, and advocacy throughout the claims process, the MBIS Claims Team always act in the best interests of our clients, safeguarding their financial well-being and peace of mind.

So, there you have it! When it comes to your insurance claims, we’ve got your back. 

HOW TO SAVE A LIFE

When the Cheney Constructions team decided weather conditions were too hazardous for work one Tuesday morning, they had no clue that a life-changing moment was about to unfold.

Founder, director, and builder Adam Cheney had been listening to the rain hammering down in his home suburb of Beachmere, north of Brisbane, since the early hours on 30 January. Having experienced flooding in the area before, it was clear the Caboolture River would swell pretty quickly.

They didn’t know it at the time, but 150mm of rain would soak the area in less than 24 hours, while the main road into Beachmere was so heavily impacted it was closed until 9 March.

“We knew what was up. Well, the radar didn’t say it was coming, but we knew,” Adam recalled.

“We started preparing for the floods, helped everyone in the street, whoever needed help lifting things up. Then we just sat out the front, had a few, and just waited for the flood to come up.”

Adam and apprentice Jack Hooper decided to take Adam’s dog for a walk down the street to look at the rising river, so they could estimate how much higher the water was going to get, and what other preparations they would need to make.

It was then the pair spotted a car hanging over the riverbank. At first, it looked like it was empty.

“We sat there and let the dog run around for a bit, but then we realised there was

someone moving around inside the car,” Adam said.

“There was water everywhere, but at the centre of the road, it was about knee-deep. So, we ran down there to get the guy out.

“He seemed confused, like he had no idea what was going on. When I first got there (I realised) he couldn’t talk. I wondered why, and he ended up pulling a microphone out from his pocket that he holds to his throat to speak out of. It was wringing wet.”

With the water rising and the situation becoming more dangerous by the minute, Adam did his best to communicate with the stranded man through hand gestures, to let him know he was there to help.

“I tried undoing his seatbelt, and the water was coming up to the top of the door, just below his neck. In the meantime, my dog was trying to follow me into the floodwaters because he thought there was something wrong with me, so he was getting washed away, and Jack had to hold him back.

“I ran 150 metres back to my street and yelled out to the neighbours, and they all came running as well. I ran back to old mate

(in the car) and me and Jack ended up pulling him out. He couldn’t walk – I think he had bad hips or legs, and that’s why he was just sitting there.”

In the meantime, Adam’s neighbours had rushed to their aid, and helped Jack hold the man while Adam went to grab kayaks from a nearby home. With the man loaded into the kayak, the group began to tow him through the floodwaters to a safe section of road.

Adam’s wife had called emergency services while the drama was unfolding.

“The helicopter came over and we heard the ambulances coming, but the ambulances were stuck about two kilometres up the road, where the floodwaters had cut them off.

“We kept trying to get the man out with the kayak, but the pressure of the water meant he kept tipping because the water was raging pretty fast.

“So, then my other neighbour Sammy went back, and we got his boat off the trailer. By the time we did that, the police were there, and we loaded the guy into the boat and took him up to where the ambos and the SES were waiting.

Man rescued in boat, image from Channel 9, 9News Queensland

“The water was actually raging, and I’m not the fittest bloke, so having to run all the way back from where the car was two or three times, and because of the adrenaline, my heart was racing.

“While we were waiting for the police and everything, it was pretty wild. To tell you the truth, we didn’t really know what was happening.

“Once we got him back to the ambos and everything was done, we went back to his car. The water was a lot higher – it would’ve been over his head; it was about an hour later by then.

“But it didn’t really sink in until we got back to the driveway, and all looked at each other, like, ‘what just happened?’ We couldn’t believe it.

“If we didn’t go for that walk down to the riverbank, what would’ve happened? Who knows? And who knows how long was he even there for? The road was fully cut off, no-one could get there.”

As for he and Jack being called heroes, Adam is humble.

After arriving home from work the following day to media waiting in his driveway asking

for an interview, he was reluctant at first.

“I said look, I didn’t do it for this. We just acted. But then Jack said, I’ll do the interview, and I was like, who knows what he’s going to say! So, I ended up giving in and going alright, I’ll do it,” Adam laughed.

“Jack doesn’t have his phone on him when he works, and the next day, he had about 60 missed calls by the time he got back to the car, and it was Channel 9 wanting us to go on Karl’s show (Today). I didn’t really want to do it, but we thought we’d give it a crack.”

The brave pair has since tried to get in touch with the man they rescued and are determined to catch up with him as soon as they can.

One thing is for sure – it’s a day neither of them will forget. And maybe one that was meant to be.

“It just happened so quick – I was just shocked by the end of it. It was an eventful hour and a half, two hours!

“I just don’t know how life happens. I’m not that spiritual type of person, but obviously something’s told us to go down there and have a look…it was perfect timing.” 

BEYOND

THE SEA

Coastal home dives into modern luxury

With its crystal-like aquamarine waters and rolling tropical hillsides, the natural beauty of Airlie Beach is nothing short of breathtaking – and The Coral Sea House encapsulates the very essence of these striking surrounds.

Built by Morris Constructions and designed by Chris Clout, the luxurious modern coastal home boasts a view of its namesake like no other, with its expanse visible from virtually every aspect.

Their flawless work on the home saw Morris Constructions snap up the prestigious House of the Year Award, and secure both Individual Home from $2 million up to $3 million and Best Residential Swimming Pool, at the Mackay & Whitsunday region’s 2023 Housing and Construction Awards.

Gangemi Cabinet Makers were also awarded Residential Trade Contractor of the Year at the region’s Awards for their superb work on the project.

Morris Constructions took home a fourth gong for the Whitsunday Coast stunner at the 2023 Queensland Housing & Construction Awards, named best Individual Home from $2 million up to $3 million.

Modern coastal luxury

The natural and relaxed vibe of the home is showcased through the deco wood cladding, screens, and doors. The open-plan concrete construction was designed with comfortable living at the top of the agenda – only fitting for its peaceful location.

It features an architecturally designed concrete staircase leading up to the three ensuite bedrooms all with customised walkin-robes, outdoor terraces, a gym, and an infrared sauna.

The large sliding glass doors are set along an extended track, capitalising on the coastal breeze for maximum airflow, and allowing for

the space to be opened right up, making for a seamless transition from inside to outside.

Enabling accessibility throughout, the house includes an electric lift which gains access to all areas. Other features include floor-toceiling glass windows, an outdoor garden courtyard, and indoor built-in garden beds.

An entertainer’s delight

The kitchen is nothing short of a chef’s dream. Its generously sized island bench is constructed from Consentino Dekton (Liquid Shell) and, once again paying homage to the beauty of the sea, features a rippling pattern of the landscape of the ocean floor. The space incorporates timber veneer finishings

throughout, while the large butler’s pantry is hidden through the seamless cabinetry.

The open-plan design allows for the entertainer to remain engaged with their guests, with the dining and living spaces flowing seamlessly beyond the island, and the outdoor entertainment and pool terrace area stretching the expanse just outside the fully opening glass sliders.

The outdoor entertainer’s paradise boasts custom off-form concrete seating for relaxing with family and friends and soaking up the incredible views.

It’s clear to see why the swimming pool nabbed an award of its own. Intricately crafted, it sits atop a beautiful stone wall, its waters reflecting the sea just beyond its reach. The space also features day beds, a spa, and an outdoor shower.

Stunning custom cabinetry

Residential Trade Contractor Award-winner Gangemi Cabinet Makers said they were “thrilled to partner with Morris Constructions” to create the joinery for The Coral Sea House. The materials were carefully selected and designed to blend seamlessly with the surroundings, “creating a harmonious aesthetic where nothing competes for attention.”

The scope of works was extensive, including the manufacturing and installation of all joinery, including the kitchen, pantry, lounge room columns, TV cabinet, wardrobes, bedheads, office, and garage.

Ready-to-use, high-quality timber veneer product is featured in the kitchen, lounge room columns and beams, TV cabinets, office, and vanities. The pre-finished product reduced the time needed for polishing and finishing, while the Gangemi team used their skill and expertise to conceal unattractive end grains. Their meticulous attention to detail also paid off as they used Eneneer to clad and mitre around the lounge columns and beams, executing a seamless finish. The team also overcame extended lead times on the 2pac needed for the kitchen and pantry by cutting and spraying the doors and drawers in-house, delivering them complete control over production.

Their problem-solving skills were also put to the test when building and installing the walk-in robe. With the design calling for no visible double-end panels, the Gangemi team

achieved this by building part of the overheads in the robe into a large, solid structure that took seven tradesmen to lift into place, with a biscuit joint concealing all fixings to complete the desired seamless look.

High praise

The home attracted glowing reviews for the work from the Housing & Construction Awards judging panels across its winning categories.

One declared that “The Coral Sea House is one of the best homes the region has produced in years.” The project was also lauded as “showcasing class and quality.”

Morris Constructions was also applauded for “a magnificent house built with limited access for construction.” A fourth judge admired the exterior beauty and the home’s aspect, as they noted that “from the street to the water views over the pool and outdoor living areas, this home is stunning.” 

QUEENSLAND’S STEEL SPECIALISTSNO MATTER WHAT YOU NEED

Established in 1992 under the name Outback Sheds, subsequently transitioning to McHugh Constructions and eventually as McHugh Steel by Robert McHugh & Sonja Pressler-McHugh, McHugh Steel has played a pivotal role in the significant evolution of the Australian-owned family business.

Based in Bundaberg, McHugh Steel, a familyoperated steel manufacturing enterprise, has proudly served Central Queensland for over a quarter-century, delivering superior Australianmanufactured products at competitive rates. Specialising in Colorbond and Zincalume metal roofing, the company caters to retail, commercial, and residential clients, offering a diverse range of services and products including roofing, gutter and fascia installations, sheds, garages, carports, steel framing for both commercial and residential purposes, metal flashings, and patios and fencing.

Being one of Queensland’s largest steel manufacturers and providers, McHugh Steel boasts a team of experts prepared to assist you with your requirements for sheds, patios, roofing, steel framing, or roll forming. Dedicated to delivering personalised constructions to Queensland residents, the company prioritises meeting the unique requirements of its clientele. McHugh Steel distinguishes itself by offering design and finish flexibility tailored to individual needs, while consistently providing top-tier teams, products, and services.

McHugh Steel Framing

One of the key features of McHugh Steel is its steel framing services. The company

proudly uses the ENDUROFRAME, FrameCAD, and Tekla Programs; efficient framing systems that produce accurate and simple-to-assemble wall frames and trusses. McHugh Steel manufactures steel frames and trusses to service the local area as well as Queensland-wide. Steel Frames are the perfect choice for any building project, including residential houses, garages, and light commercial development. At McHugh’s, they have a team of detailers who are dedicated frame detailers. Using the Enduroframe, Framecad, and Tekla software, they can design your dream home. The Steel Framing Sales Team is also available for all your after-sales support, and they can help with any queries you might have.

Some of the notable mentions include the newly opened Red Rooster and Oporto in Bundaberg, as well as the Palm View State School & Special School. But that’s not all – they also had the pleasure of working with Tiny Home Companies in Southeast Queensland, completing framing jobs for their unique and innovative homes. The attention to detail and commitment to quality that they bring to each job is what sets them apart, and they look forward to continuing to deliver exceptional results for their clients.

McHugh Sheds

McHugh Steel offers 100 per cent customdesigned sheds that are built to last in Queensland’s tough environments. They also have in-house experts who can help you if you have a shed project if it is Residential or commercial, surely they can assist you.

Their shed team uses advanced software to design your shed and proudly uses Colorbond on all projects and they offer after-sales support. With over 10 years of experience on their team, they can help you with any future projects you have in mind.

McHugh Roofing

Any roofing project undertaken by McHugh Steel’s team undergoes numerous quality checks to ensure you get what you pay for. Like all their products, Colorbond products are made from BlueScope Steel and offer a plethora of colours to choose from. They can supply and fit new roofing as well as replace or repair existing roofing. All of their fitters are fully licensed and all QBCC standards are met on each job. The weather in Queensland is never predictable, so choosing quality is the safest bet for the seasonal extremes. They have a team of five roofers who are dedicated roof estimators using the Roof Wizard software to design your roof. Our Roofing

team is here for all your after-sales support and can help with any queries you might have.

McHugh Patios

McHugh Steel is dedicated to delivering top-tier quality patios that are meticulously crafted to meet your unique outdoor lifestyle requirements, offering fully customised designs and engineering. At McHugh Steel, we pride ourselves on the quality of work we deliver to our customers. Their Patios have to be the highest quality to endure the elements we’ve grown to love in regional Queensland.

McHugh Steel has partnered with Stratco to bring you the very best in quality patios that are 100 per cent custom-designed, engineered, and manufactured to suit your specific outdoor lifestyle needs. McHugh Steel offers a wide range of Stratco patios for sale and our knowledgeable patio sales team would be happy to assist you with all of your home improvement or building product patio questions.

McHugh Manufactured Housing

Recently, they started doing Manufactured Housing also known as a Relocatable. Given the escalating cost of housing in Australia, Manufactured housing options like composite and modular buildings

present a viable alternative. McHugh Steel is very committed to offering accurate product ratings and ensuring the delivery of exceptional quality.

The McHugh Approach

McHugh Steel is into enabling individuals to envision possibilities beyond their current scope. McHugh Steel conducts annual tours for schools designed to provide young locals from Bundaberg with an immersive experience in their industry for a day. When we conduct a tour they let the students do hands-on activities throughout the factory with strict supervision of our Health and Safety Officer, Craig.

Work and Life Balance in McHugh Steel

The challenges of operating a steel manufacturing business are mitigated through the dedication of exceptional employees who contribute to the company’s success. At McHugh Steel, their values serve as the cornerstone, directing our choices, deeds, and engagements, fostering the growth of a robust and prosperous company that leaves a beneficial imprint on industry and communities.

In addition to its commitment to delivering excellence, McHugh Steel is also dedicated to preserving the environment. The company

uses only the highest quality materials that have been tested and approved by Australian standards. The steel they use is 100 per cent recyclable, making it an environmentally friendly choice.

McHugh Steel’s dedication to delivering exceptional steel products and services has resulted in a loyal customer base. The company has built strong relationships with its clients, who appreciate the company’s expertise, personalized approach, and competitive pricing. McHugh Steel takes pride in its ability to deliver projects on time and within budget, ensuring customer satisfaction on every project. 

SPONSOR SPOTLIGHT

Introducing Erlandson Finance Group. Andrew and the team (formerly from RAMS Toowoomba), now proudly serving businesses and individuals state-wide with finance lending solutions. Their vision is to help Queenslanders realise the great Australian dream of home ownership in partnership with the building industry. Specialising in the building and construction industry, Erlandson Finance Group offers a comprehensive range of products and services including construction loans, business loans, and asset and equipment finance. As a testament

A spotlight on some of our great sponsors; make sure you support those companies that support our industry.

Welcoming a new face with experience Financial

to their commitment to the industry, they extend exclusive benefits to Master Builders members, such as complimentary, noobligation consultation to discuss current and future loan needs. Erlandson Finance takes pride in supporting Master Builders and its members, understanding the unique financial requirements of the construction sector. Visit www.erlandsonfinance.com.au to explore their offerings and connect with their experienced team to empower your financial journey in the building and construction industry. 

Mark Maloney has recently joined McInnes Wilson Lawyers’ Construction and Infrastructure group, bringing with him a diverse range of experience in navigating major projects across government and private sectors.

Mark’s proficiency spans various key areas including infrastructure and transport, property development, and energy resources. He has experience in both frontend operations such as project delivery, contract negotiations, and crafting project-

specific contractual documentation.

In addition to his experience, Mark is skilled in navigating legal landscapes and participating in dispute resolution forums such as adjudications, determinations, and arbitrations.

Mark has been involved in projects including the Sydney Metro Western Sydney Airport, Queensland Train Manufacturing Program and Parramatta Light Rail. 

You can reach Mark directly at mmaloney@mcw.com.au.

MEMBER DISCOUNTS

We have teamed up with some great industry partners to help your dollar go further.

VOLKSWAGEN

Master Builders Queensland is proud to join with Volkswagen Australia to offer all eligible members National Fleet pricing on a large range of Volkswagen vehicles.

Simply visit your local Volkswagen Dealership with your membership credentials (a letter from Master Builders confirming a minimum three-month membership may be required). Volkswagen’s friendly staff will be only too happy to assist you in choosing the vehicle for your needs. From the award-winning Amarok, to any one of their very exciting electric vehicles, as a Master Builder, it’s your choice.

Read more about the deal at mbqld.com.au/membership/member-discounts/volkswagen

PROCORE

Procore have developed a special offer for Master Builders members, with an exclusive 15 per cent discount on their first 12-month subscription of Procore’s construction management software. Procore gives you extra support for your business and gets quality outcomes for your customers.

TOTALLY WORKWEAR

Master Builders has partnered with Totally Workwear (TWW) to bring you a great deal on work gear, saving you 15 per cent off RRP on their range of products. TWW is Australia’s largest network of service providers in workwear, corporate wear, and safety gear. Find out more at mbqld.com.au/membership/ member-discounts/totally-workwear

These are just some of the great deals available to Master Builders members. For a full list of discounts and special offers, visit mbqld.com.au/member-discounts

TELSTRA

Master Builders members can access 15 per cent discount on eligible new or existing Telstra Small Business mobile and data plans. Choose Telstra for your business.

To apply to mbqld.com.au/Telstra

OFFICEWORKS

Officeworks has partnered with Master Builders to provide members with the best products, services and solutions to help you manage your business and save you money.

As a valued member (you must hold an ABN), you can gain access to exclusive member benefits by signing up to a 30-Day Business Account, including preferential pricing on a range of business essentials.

More details at mbqld.com.au/membership/ member-discounts/officeworks

MINI DEPOSIT

HOME LOANS

MINID

Variation Loans

HELPING YOU FINISH YOUR NEW HOME BUILD

Variation Loans

With over 30 years' experience in construction loan finance for new homes, we understand that sometimes the new home building process does not always go to plan or budget.

That is why we have developed the "Mini D Variation Loan".

As experts in construction finance for new homes we understand that building variations can occur because of a number of unforeseen circumstances.

Use our experience to help you finish your new home build

MINID

Renovation Loans

HELPING YOU UPDATE OR CREATE MORE SPACE

Renovation Loans

Whether you just need more space, or you are looking to update the space you already have, you should consider a Mini D Renovation Loan.

When it comes to needing a bigger home, sometimes it is more desirable, cheaper and less hassle to update or expand your current home rather than the sale of your home and purchase of a new home option.

Why not consider renovating your current home?

You should at least run the numbers with one of our experts in home loan renovations

Pro Plaster

Australia’s Independent Alternative for Plastering Compounds Now 50% bigger

As Australia’s only independent manufacturer of plastering compounds, Pro Plaster is the plasterer’s trusted partner with 30 years of experience developing quality products.

Pro Plaster is proud to announce an increase in its manufacturing capacity by 50 per cent with the installation of a second silo and an advanced roller-racking system in response to the growing demand for high-quality compounds formulated for Australian conditions.

Coupled with its wide distribution network, Pro Plaster is committed to supporting plasterers by providing them with the right products at the right price, so they can get the job done!

sales@proplaster.com.au proplaster.com.au

YOURTOWN SOCIAL ENTERPRISESBUILDING OPPORTUNITY

Young people are learning invaluable industry skills through a unique program aiming to tackle unemployment and break the cycle of disadvantage by setting them up for a positive future.

Established in 1961, the yourtown community provides services for young people, focused on mental health and wellbeing, long-term unemployment, suicide prevention and child protection, as well as supporting those experiencing domestic and family violence. It also powers critical services including Kids Helpline and Parentline.

The yourtown Social Enterprises program has been operating for more than 24 years to secure contracting jobs for young people in areas including construction, property maintenance, and horticulture and landscaping.

National Social Enterprises Manager Sarai Tuuga said their workforce is made up of qualified tradespeople who supervise and support participants in their roles across government departments, not-for-profits, and corporate organisations.

“Often, it’s their first job or work experience, and we pay them on either a traineeship or a casual employment contract. We offer on-the-job training with the aim of getting the young people to a point where they complete their time with us and they’re ready for an employment opportunity on the open market.

“An example of a typical young person that comes to us might be around the age of 18-19, they’ve never worked before, and they often come from long-term unemployment, so they haven’t actually seen work or ongoing work in their families. They have also got other barriers, so they may have left

school early for whatever reason, they may have a history of mental health concerns. They really haven’t had a good go as far as training or employment opportunities.”

Enterprise Trainers work alongside Youth Workers to provide supervision and mentoring support for up to four participants engaged in labour-intensive work, designed to build entry-level skills.

“Our team understands what kids are going through as far as their home life goes. We also have experts who have dealt with young offenders, and kids from a wide range of backgrounds,” Sarai said.

“They’re in a very supportive environment, however, we also understand that we need to get these kids ready for real work, and they’re expected to operate at a certain productivity level. We understand that they’re not necessarily ready, but that’s where our supervisors come in – they have to make sure we’re delivering on our contracts.

“We certainly don’t pay what they’re getting out in the market, so it takes a special kind of person, builder or tradie to come across to us and want to give up the bigger money and work for a charity, and in the environment that we work in. So, they do have to have patience, and an absolute commitment to wanting to give back and support young people. We really value our tradies who come and join us…and the skills they’re able to share with the young people are awesome.”

With youth crime, diversion and early intervention constantly making headlines in Queensland, the program offers a positive experience that comes with support – and with the bigger picture in mind.

“Our whole support model is such that we employ them, we give them technical job skills, but we’re also here to help them address some of those barriers,” Sarai said.

“We spend those six to 12 months with them on, yes, giving them a job and paid employment – but whilst they’re doing that, we’re also helping them with addressing some of those life barriers, in order to really get them set up for a longer-term employment outcome.”

Close to 200 young people are employed through the Social Enterprises every year, mainly across the Gold Coast, Logan, Brisbane, Ipswich, Redlands, and Moreton Bay local government areas.

Armed with the value of their training, around 60 per cent of those who complete the program go on to start an apprenticeship, while the remaining 40 per cent take on non-trades-based jobs, such as warehousing or in the care industry.

“We know that our time is short with them, but we invest a lot into their time with us in order to get them in the best position possible for that ongoing employment opportunity,” Sarai said.

“We pride ourselves on being able to offer the next employer a higher-calibre employee. These are people that have proven themselves. They’ve addressed a lot of the barriers that they’ve had, they’ve got good work ethic, are good at communicating, motivated, and they’ve also got some technical skills.

“We’re not in the business of training up carpenters or horticulturalists, even though they get accredited training out of our programme. Our aim is to keep them job-ready, and that job could be anything, whatever the young person’s desire is.” 

To find out more visit www.yourtown.com.au/ our-services/social-enterprises

5 MINUTES WITH...

We catch up with a couple of our members for a quick chat to see what they have been up to.

NIKKI MASON

Office Manager, Adam Mason Homes

When it comes to the administrative side of running a building and construction business, Nikki Mason knows the importance of consistently growing her knowledge.

Following a successful career in real estate administration, Nikki made her foray into the industry four years ago at Adam Mason Homes, the bespoke building company established by experienced carpenter and low-rise builder husband Adam in 2014.

From client enquiries to accounts and all things paperwork, she has everything covered as Office Manager of the Capalababased business, which specialises in constructing luxury, architecturally designed homes across Brisbane and the Gold Coast.

How did you make the transition from real estate to building and construction?

“While I did contracts with sales agents when I was in real estate, this industry is completely different, and because I was fresh, I had no idea about anything to do with building. So, there’s obviously still a learning curve for me.”

How important is growing your knowledge for the success of your business?

“Adam and I are always keen to receive information and details from Master Builders. The most recent course I did was the Home Warranty Insurance Workshop last November.

“The course helped me understand the Home Warranty Insurance Scheme and how to set it up correctly for new projects.

“So now obviously I can help Adam a bit more doing contracts – I know where I need to find the home warranty, the amount they need to pay…things that I can do for him so he can focus on other stuff.

“Also, when we’re doing variations, I know that I can do those up myself, and find out how much the extra home warranty

insurance is on top of that, so Adam can pretty much just check it and go from there.”

How do you balance study with your busy workload?

“Obviously, it’s hard to sit Adam down and go, ‘right, tell me what I need to know’, because he’s out on site. So, I appreciate the courses that come up, which help me understand more of what I can be doing.

“I loved the ZOOM option because then I didn’t have to leave the office – and I fit it in between my work, which was just amazing.”

The four-hour Home Warranty Workshop is part of the program of non-accredited Business Basic Micro-credentials courses proudly supported and funded for eligible applicants by the Queensland Government. 

Nikki Mason (L) and Adam Mason (R)

PHOENIX CARPENTRY & BUILDING

Ben Kearney, Director

What motivated you to get into the building and construction industry?

The building and construction industry has some of the most inspiring people within it. Pioneers in design and engineering, manufacturers and suppliers who have genuine pride in the product they create, and tradespeople bringing their skills and energy to a mutual goal. I love problem solving (there’s plenty of that in our line of work!) and seeing a tangible result of our efforts. I couldn’t imagine myself in any other industry.

Tell us about how Phoenix Carpentry & Building was established, and how it’s grown in the years since.

When Phoenix was established eight years ago, my wife, Robyn, and I ran the business out of our home. We got our start in residential projects, between Brisbane and Sunshine Coast. We’ve been fortunate from day one to have some great people within our team, so our business was able to grow and thrive from word-of-mouth recommendations. Since then, we’ve focused our efforts on the Sunshine Coast in commercial projects, and now operate from our office in Noosaville (a slight step up from our home office!). We still have some of those people who started with us, now in key roles in the business.

Walk us through a typical day for you in your role.

Typical? Ha! Most days will see me moving between the office and some, or all, of the sites we are currently working on. We are always analysing program, progress, materials, and quality of work. I find the best way to stay on top of every project is by getting in the midst of it. Communication and follow up is key in achieving this!

What’s the greatest challenge you’ve faced and overcome?

Two great challenges: COVID and aligning with builders in the industry who are financially stable. COVID brought labour shortages, material shortages and the revolving door of mandates tested everyone in the industry, and we all had to adapt. Coming out of the COVID period, we had suffered a large loss from a Sunshine Coast builder going bust. These two challenges really made us stop and look at all our processes and people, and work through what was and wasn’t working for us on all levels. Some key elements taken from this is we are now more selective of projects (it’s ok to say ‘no’) and aligning ourselves with builders who are not only financially stable but want to work in a partnership to ensure a successful outcome of the project.

Reflecting on your 2023 award-winning project, Australia Zoo’s Crocodile Hunter Lodge, tell us what it was like working in this world-renowned conservation space, doing justice to its vision, and coming away with the win?

Before this project, I never thought I’d be saying “I’m going to the zoo” as often as I do! We feel very proud to have contributed towards continuing the Irwin family’s vision for wildlife conservation and our natural environment. This project saw design input from our team as well as a lot of problemsolving and critical thinking, so to come away with the win felt like the outcome of all our hard work and our ‘above and beyond’ mentality that we carried through the project. Our relationship with the Zoo has continued since the completion of the Crocodile Hunter Lodge and we have a permanent team based on site continuing with multiple projects.

What’s next for Phoenix

Carpentry & Building?

We have a strong pipeline of projects and tenders for the upcoming year, and our team is constantly growing. We will continue to bring ideas to life through collaboration and quality craftsmanship. 

WHAT’S HOT

TRUSTED BY PROFESSIONALS

Pro Plaster Light Weight Taping Compound is specifically formulated with PVA glue for embedding paper tape to plasterboard joints and internal angles. It is designed to provide excellent tape adhesion and superior bond in all plasterboard taping applications. Lightweight, superior slip and arm saving workability make it excellent for the efficient use of both hand and mechanical taping tools. Also available in 13.8L refill carton. For more information visit the Pro Plaster website.

www.proplaster.com.au

TRANSCEND LINEAGE ARRIVES IN AUSTRALIA

A quick look at the latest products and services that can help you in your business.

THE FUTURE OF FLOORING

AcryliCon Unique Resin Floors revolutionises both commercial and residential spaces with unparalleled durability and quick installation. Achieving full strength in just two hours, it reduces downtime, allowing for overnight work and quick followup by other trades. Its robust design prevents degradation, maintaining a pristine appearance for decades, while ensuring seamless integration across surfaces without risk of delamination.

AcryliCon’s slip-resistant feature and capability to embed logos seamlessly add to its adaptability. With a 20-year warranty, AcryliCon promises not just superior performance but peace of mind, making it a time and cost-efficient flooring solution.

Trex Company, the inventor and world’s number one brand of composite decking, has expanded its popular Transcend decking line with the launch of Trex Transcend Lineage, now available in Australia. Featuring refined aesthetics, enhanced performance features and industry-leading sustainability, Lineage represents Trex’s “coolest” decking yet – literally. Boards are engineered with heat-mitigating technology in the shell to reflect the sun and keep the surface cooler. Enhancing its appeal, Lineage decking is made from 95 percent recycled and reclaimed materials, making it an eco-friendly choice that feels as good as it looks. To learn more, visit the Trex website. www.au.trex.com/products/decking/lineage

THE ULTIMATE BATHROOM EXHAUST FAN

The Fanco Hybrid Series is a range of sleek, contemporary high performance exhaust fans offering the performance of a centrifugal inline fan in the convenience of a ceiling mounted fan. The top of the range European motor is extremely quiet at 36 dB(A), while providing high levels of extraction. The fan comes with a built-in backdraft shutter.

Fanco Hybrid is engineered to perform well with longer than normal lengths of ducting. Easy to install or retrofit, the unit comes with a lead and plug and requires 300mm diameter hole size.

The Hybrid features a matte finish low profile fascia in a range of design and colour options.

www.fanco.com.au

ARE YOU COMPLIANT WITH NEW WATERPROOFING STANDARDS?

At Hydro Seal Shower Systems the team have you covered. The latest update requires enclosed showers within 200mm of exits to have vertical waterstops. The HSSS shower screens already include these features, ensuring their products not only meet, but exceed standards. With HSSS screens, installers can provide builders and renovators with leak protection and reduced repair needs. With fast lead times and easy installation, HSSS prioritise your success and smooth operations. Discover their superior HSSS product features on their website.

www.hsss.net.au

FIND THE RIGHT HOME, RIGHT NOW

Mini Deposit Home Loans specialises in “home loans for young professionals”. Their Mini D Loan options offer unique lending strategies that enable clients the ability to borrow their shortfall in their home loan deposit or they can take advantage of the industry first specialised home variation loan or renovation loan. The Mini D Loan is perfectly suited to borrowers that have a small deposit and/or qualify as first homeowners, and who are keen to move into their own home as soon as possible. For more information visit the Mini Deposit Home Loans website.

www.minideposit.com.au

A POOL THAT’S IDEAL FOR YOUR FAMILY

Ideal Pools specialises in designing and constructing family-oriented pools that serve as backyard sanctuaries. With over 30 years of experience in the Gold Coast region, they prioritise personalised service, understanding your needs, and guiding you through the building process. The team ensures high-quality craftsmanship in pool construction, rock work, and unique projects, all at affordable prices. Fully licensed and dedicated to customer satisfaction, they aim to create pools beloved by families for relaxation and entertainment. Trust Ideal Pools for a seamless experience from conception to completion, providing peace of mind and lasting enjoyment for your backyard oasis. For more information contact Ideal Pools.

www.idealpools.com.au

A NEW LOOK WITH THE PREMIUM CLADDING RANGE

Lysaght steel cladding has long been a valuable design resource for Australian architects, providing aesthetically appealing and versatile façades that add exciting visual dimensions to their designs. With each of the six products in the Zenith cladding range, that design value has reached new heights with profiles that deliver bolder aesthetics than seen before, paired with the exceptional performance you have come to know and expect from Lysaght steel products. The Zenith range of cladding is shaped from 100 percent Australian-made Colorbond steel and is available nationally.

www.lysaght.com

QBCC MFR HOTLINE

With more and more members struggling to navigate QBCC’s Minimum Financial Requirements regime, Xact Accounting have re-launched their dedicated QBCC MFR Hotline. As part of their partnership with Master Builders, the team at Xact are offering a free one-hour consultation for all current members – with specialist accountants on hand to answer any questions you have. From licence suspensions and upgrades to Annual Reporting and producing MFR Reports – no question is too big or small. To find out more, visit Xact’s dedicated QBCC Accounting Page. www.xactaccounting.com.au

ADVICE

New right to disconnect

Our panel of industry experts share some of the common questions they are asked.

CRAIG DEARLING GENERAL MANAGER – WORKFORCE SERVICES

Workforce Services

The Federal Government’s latest tranche of Fair Work changes was passed earlier this year, bringing a number of high-profile changes including a new ‘right to disconnect’.

I’ve heard in the media that new laws have been passed that give workers to right to ignore calls, emails or messages after work hours?

Workers will be able to ignore calls, emails, or messages after work hours, where reasonable, and will not be able to be punished for it, including dismissing them, taking disciplinary action, demoting them, or taking any other adverse action affecting their employment.

But we will usually message people out of hours to advise them of any changes to work locations, including where inclement weather might be affected the site they’re on. Can we no longer do that?

You can still communicate any changes to work hours or locations, or contact workers in emergencies.

What about my staff that I pay a higher salary to, or an allowance to, because their role requires them to be available out of hours?

Whilst the laws are new, and therefore untested before the Fair Work Commission (FWC), we believe that it would be reasonable to continue to contact workers, and require them to be available out of hours, when they are paid a premium for this. However we recommend if workers raise any issues, you discuss their concerns with them.

What if we cannot resolve issues at the work level?

We always recommend talking to your people about any work-related issues as soon as possible, and encouraging your people to

Remember, if you’re seeking professional advice, call Master Builders 1300 30 50 10

speak to you about concerns they might have. However, if you cannot resolve a dispute you have over a worker’s right to disconnect, the dispute can be referred to the FWC.

Does this apply now?

Whilst the laws were passed in February, these changes do not take effect until 26 August 2024 for non-small business employers (more than 15 employees) and 26 August 2025 for small business employers (fewer than 15 employees).

Where can I find out more?

Stay tuned to our regular email newsblasts and our website for more information leading up to August on this and other Fair Work changes. And don’t forget, if you need immediate assistance, including representation before the FWC, call the Workplace Relations team at any time for free advice. 

TONY MITCHELL GENERAL MANAGER - BUILDING SERVICES AND LICENSING

Building & Planning

What is the new Australian Standard for tiling?

The new Australian Standard AS 3958:2023 Installation of ceramic and stone tiles was published on 24 November 2023.

It supersedes AS 3958.1:2007, Ceramic tiles, Part 1: Guide to the installation of ceramic tiles, and AS 3958.2:1992, Ceramic tiles, Part 2: Guide to the selection of a ceramic tiling system.

The new standard will apply to all tiling work performed after 24 November 2023 and is available to purchase online.

What are the major changes in the new standard?

The new standard has combined AS 3958.1 and AS 3958.2 which were guidance documents into one document that now prescribes specific requirements. It includes new requirements for stone, reconstituted stone, glass, and panels in addition to ceramic tiles.

Inclusion of greater detail on adhesive types and information regarding reaction resin adhesives, low modulus adhesives and reaction resin grout. There has been a major revision of methodologies, because of the inclusion of current materials available to industry.

Does the standard specify surface tolerances?

Yes, there are surface tolerances that will override the QBCC Standards and Tolerances guide when assessing the completed works.

For horizontal surfaces, deviation from the specified datum should be no greater than 10mm for areas greater than 10sq m and no greater than 6mm for areas less than or equal to 10sq m, unless otherwise specified.

For vertical surfaces, deviation from the specified vertical plane should be no greater than 6mm when measured as verticality for heights of up to 3m, and as straightness in horizontal lengths of up to 5m, unless otherwise specified.

Tolerances for heights greater than 3m and lengths greater than 5m are not cumulative.

When measured with a straight edge, the finished surface of the tiling shall be flat and true to within a tolerance of ± 3mm in 2m from the required plane.

The standard allows for permissible variations in tile thickness and surface profile, particularly in the case of natural stone that may influence surface flatness.

What are the lippage tolerances?

The new standard includes more information on lippage tolerances that will apply in addition to those noted in the QBCC Standards and Tolerances guide.

A new table has been provided for floor tiling that states the maximum allowable tile lippage tolerances based on tile surface profile and joint width.

It is also applicable to wall tiling, except where lippage has been specified as a design feature. Where tiles have large, permitted tile surface flatness tolerances, wider joint widths should be used to minimise lippage. 

How

Advocacy & Policy

long do you have to comply with a QBCC

direction?

The QBCC is authorised under legislation to issue a direction to:

• rectify defective or incomplete building work, or

• remedy consequential damage caused by building work.

If you are given a direction, the time given to comply with it will be stated in the direction notice. Ordinarily you will be given 35 days to comply. However, the legislation allows for special circumstances where a shorter time may be given (e.g., to address a significant hazard to public safety).

How do you apply for an extension of time to comply with a direction?

An application can be made to QBCC for an extension of time to comply with a direction. The easiest and most expedient way to do this is to email the QBCC building inspector who issued the direction.

If the person affected by the building work to be rectified or remediated (e.g., the owner) agrees to the extension of time, it is important to include this in your application. The reason for this is that QBCC is obligated, in these circumstances, to grant the requested extension.

However, if you do not have agreement, the QBCC can only grant the extension if it is satisfied it is “likely to be impracticable” for you to comply with the direction in the required time. It is therefore critical to outline the reasons why you believe it is impracticable to meet the timeframe in your application.

How long have you got to make a request for an extension of time?

The application must be made before the time to comply with the direction has expired.

How long does it take for QBCC to decide whether to grant the extension?

The QBCC must decide whether to grant the extension, and inform you of the decision, within 10 business days after receiving your application. If the QBCC fails to decide the application within 10 days, the QBCC is deemed to have refused the application.

If QBCC grants an extension of time, does this give you extra time to review the direction?

The short answer is no.

You are entitled to lodge an internal review or a QCAT review within 28 days of being given the notice of the direction (unless a longer time is allowed by QBCC or QCAT). If QBCC grants an extension of time to comply with the direction, the 28 days to lodge a review application is not extended.

Is a decision by QBCC to decline an extension of time a reviewable decision?

A decision by QBCC to decline an extension of time application is not a reviewable decision in QCAT or through a QBCC internal review. 

TRAINING

Your workers are your lifeblood. Master Builders designs and delivers a range of courses that help move your business, and our industry, forward.

Pinnacle program developing leaders of today and the future

For 13 years, the Building Leaders in Construction program has delivered an opportunity for industry professionals to develop their capabilities, with many graduates occupying the most senior of leadership roles.

Facilitated by respected educator John Wood, the program sees participants immersed in a 10-month, highly interactive learning journey, applicable to the challenges they face in their roles as leaders. Covering topics such as enhanced communication and presentation skills, negotiation and mediation, team effectiveness and understanding workplace industrial relations laws, and of course, managing and leading self, teams, and operations.

Hansen Yuncken (HY) Senior Contract Administrator Krystel Lawrence is among the current cohort of leaders taking part in the prestigious professional development program.

A self-described “latecomer” to the industry, Krystel was inspired to “bite the bullet” at age 25, pursuing her passion for building and construction by completing a university degree and working with a tier-two contractor in Brisbane, before joining HY five years ago.

“I expressed an interest in developing my leadership skills, because I really want to end up in that sort of executive management stream in the future. So, I approached HY and said, ‘this is my goal’, and they put

this course forward to me,” Krystel said.

“It’s actually been really great. I’ve got some team changes that really require some really robust communication skills, particularly around team performance. So, it’s been a vital tool for me to implement in my current job so that I can have those well-rounded discussions with my employees to ensure ongoing performance and bringing them up to the standard that we expect.”

Participants complete rigorous and theoretical and practical-based assessments, along with a major project on a self-identified business improvement initiative which they implement. Guest speakers and presenters attend all the sessions to share their unique insights.

One of the most consistent pieces of feedback the program produces is the networking opportunity it offers.

“It’s a fabulous opportunity to network with colleagues across the industry. It’s also a nationally recognised qualification which will serve them well as they progress with their career,” John said.

Krystel paid credit to John’s collaborative and open approach.

“I find when you work in a team in construction, you need to have the confidence to sort of get your opinion out there. Otherwise, you do just get walked all over and your opinion isn’t heard,” she said.

“The course has really encouraged me to stand up and use my voice, and when I do have an opinion about something, to make sure that it’s being heard by the team. Having access to 17 other like-minded people within the industry, around the same sort of level in their careers, and having the same focus and attention to where they want to get in their careers as well.

“I’ve never experienced a course before that has an approach like John does and I think it’s special. I think more learning needs to happen in forums like that, because it really does encourage everyone to buy into the whole process and you want to learn.” 

The next Building Leaders in Construction Program starts in June 2024 and will be delivered on the Gold Coast. Places are limited. To register your interest, call 1300 13 60 02.

BLiC participants gathered on the Gold Coast

UPCOMING COURSES

COURSES: LIVESTREAM & FACE TO-FACE

MAY JUN JUL

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Call us on 1300 13 60 02 or visit mbqld.com.au/ training for more information.

WHY APPLY

DATES & TIMES

• NCC Waterproofing Workshop1 Deep dive into the detail of the NCC waterproofing changes implemented on 1 October 2023. Livestream

• • General Safety Induction (White Card)2* Your must-do construction course. Hervey Bay, Livestream

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• Silica Awareness

• Business Management for Trade Contractors3*

Understand the health impacts of silica dust and the fit testing requirements. Livestream

Apply for your trade contractor’s licence.

Livestream, Brisbane, Cairns, Hervey Bay

• Microsoft Project Level 1 Learn how to manage project scheduling, assign resources, track and communicate project milestones, and calculate costs and materials. Brisbane

• Workplace Investigations Get an overview of how to complete investigations into inappropriate and/or unlawful behaviour at work. Livestream

• Understanding MFRs and QBCC Licensing1 Learn the intricacies of QBCC MFR requirements to sidestep potential pitfalls and penalties. Livestream

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• • Certificate III in Construction Waterproofing4* Reduce defects and provide better supervision of waterproofing work. Mackay, Rockhampton, Cairns, Townsville, Sunshine Coast

• • Residential Building Contracts Administration Learn how to correctly complete residential building contracts.

• Paying your People Get a refresher on your obligations under the Modern Award and Fair Work Act 2009 in relation to wages and other conditions of employment.

• Prepare Safe Work Method Statements (SWMS) Learn how to prepare a safe work method statement (SWMS).

• Commercial Building Contracts Administration Learn the ins and outs of contracts including legislative restrictions, dispute scenarios, project delays and more

• Trauma and Resilience1 Learn to build resilience at work, and to assist workers to respond to stress and trauma at work.

• Performance Management –Managing Employees

Learn the practical skills and knowledge required to effectively manage employee performance and develop action plans.

• Construction Business Risk1 Get the tools to navigate payment issues, choose appropriate insurance, and detect early signs of insolvency.

• eDocs Deep Dive (beginner & advanced workshops)

• Completed Residential Building Inspectors Course

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• • Accredited Test & Tag5*

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Take a deep dive into our eDocs online platform with a Master Builders eDocs expert. Beginner and advanced options available.

Livestream

Livestream

Livestream

Livestream

Livestream

Livestream

Livestream

Livestream

Learn how to undertake residential building inspections. Brisbane

Get the qualification you need to test and tag equipment in your workplace. Bundaberg, Hervey Bay, Rockhampton, Brisbane

• Home Warranty Insurance1 Get the practical skills and knowledge to comply with payment of premium obligations and learn how to manage risk in the event of a claim, or potential claim.

• Project Trust Accounts

• QLD Anti-discrimination Act Workshop

• Building with Light Gauge Steel Frames

• Managing Psychosocial Hazards in the Workplace

Learn how to set up and manage a project trust account.

Pre-emptive strategies to avoid legal issues and what to do when facing discrimination claims.

Get the practical knowledge and skills required to work efficiently with steel frames and trusses.

Learn about the new regulations and code of practice to comply with new laws and create a safe work environment.

Livestream

Livestream

Livestream

Livestream

Livestream

• Payment Claims & Schedules Learn about protecting your right to payment and avoiding hefty fines. Livestream

• Financial Basics for Construction 1

• Bullying in the Workplace

Get an understanding of the financial fundaments required for businesses in our industry. Livestream

Understand how to identify and monitor bullying in the workplace, and how to comply with legislation.

CAN’T FIND A DATE OR COURSE YOU’RE LOOKING FOR?

Livestream

Due to the changing times course dates may change or new dates added after the publication of our magazine, so contact our training team on 1300 13 60 02 or visit mbqld.com.au/training.

Livestream workshops will be hosted via ZOOM or Microsoft TEAMS. 1This course is part of the Master Builders Construction business basics program and is a non-accredited micro-credential. This micro-credentialling program project is proudly supported and funded by the Queensland Government. 2CPCWHS1001 – Prepare to work safely in the construction industry. 3BSBESB402 – Establish legal and risk management requirements of new business ventures. 4CPC31420 – Certificate III in Construction Waterproofing. ⁵UEESS00174 – Electrical safety testing of electrical cord connected equipment and cord assemblies skill set. *Nationally Recognised Training course. | RTO 30097

EVENTS

We offer a range of events across Queensland for members. From fun, social days, and fancy nights out, to informative workshops and industry networking opportunities, there’s always something happening.

Congratulations to Sunshine Coast Cert IV in Building & Construction – Class of March 2024

The Certificate IV in Building and Construction on the Sunshine Coast commenced at the beginning of 2023, with the class wrapping up their studies in February this year.

We’re proud to report there was a very high completion rate. The students had a great night catching up and celebrating the end of a long year with their gold star trainer, Murray. Congratulations to all our graduates! We look forward to seeing you do great things in the future. 

Wholesale Pool Shells is a specialist subcontractor to the swimming pool and building industries. We offer pool shells which include engineering, certification, excavation, reinforcing, concrete, and plumbing. We offer fixed prices and one week construction turn around. With a network of other licensed pool trades available to you, we can also organise the finishing of your pool like filtration, interior linings and start up/handover.

SUNNY SIDE UP

Our Display Villages team and fantastic Sunshine Coast builders were all smiles at the annual round table Master Builders Sunshine Coast Display Builders lunch at Harry’s on Buderim on 3 March.

CLUBS - AND SLEDGEHAMMERS - AT THE READY

Plenty of excitement on the green – and also a spot of sledgehammer throwing –at RACV Royal Pines Resort for the Gold Coast Master Builders BUSSQ Golf Day on 21 March.

CQ INSPIRED MINDS

Our Central Queensland Inspired Minds workshop brought women in the industry together to unpack some of the challenges they’re facing and deliver a renewed sense of enthusiasm for their amazing work.

TO THE MAX

Our Cairns team was proud to welcome new members, provide an overview of the benefits of Master Builders membership, and help them connect with other members, at the region’s HQ on 27 February.

INDUSTRY GATHERS FOR INFO SESSIONS

Our members are always keen to stay on top of issues that may impact their business, and our February events in our Far North, North, Sunshine Coast, Hervey Bay, Bundaberg, and Central Queensland regions proved popular, as we took an NCC technical deep dive.

UPCOMING EVENTS

DATE

Wednesday, 1 May 2024

Wednesday, 1 May 2024

Wednesday, 8 May 2024

Wednesday, 8 May 2024

Monday, 13 May 2024

Tuesday, 14 May 2024

Tuesday, 14 May 2024

Tuesday, 14 May 2024

Tuesday, 14 May 2024

Tuesday, 14 May 2024

Tuesday, 14 May 2024

Tuesday, 14 May 2024

Tuesday, 14 May 2024

Tuesday, 14 May 2024

Tuesday, 14 May 2024

Wednesday, 15 May 2024

Thursday, 16 May 2024

Tuesday, 21 May 2024

Wednesday, 22 May 2024

Thursday, 23 May 2024

Tuesday, 28 May 2024

Wednesday, 29 May 2024

Friday, 31 May 2024

FUN AT THE FORE

A fabulous time was had on the pristine greens of Virginia Golf Club for our Brisbane Master Builders BUSSQ Golf Day on 15 March.

Sunshine Coast Breakfast Club – Legal

Bundaberg Inspired Minds (Women in Building) Workshop

Cairns Local Info Session

Brisbane Master Builders BUSSQ Roadshow

Cairns Master Builders BUSSQ Roadshow

Gold Coast Jumpstart

Brisbane Jumpstart

Sunshine Coast

Wide Bay Burnett

Far North Queensland

Brisbane

Far North Queensland

Gold Coast

Brisbane

Sunshine Coast Jumpstart Sunshine Coast

North Queensland Jumpstart North

Downs & Western Jumpstart Downs & Western

Wide Bay Burnett Jumpstart

Central Queensland Jumpstart

Mackay & Whitsunday Jumpstart

Far North Queensland Jumpstart

Townsville Master Builders BUSSQ Roadshow

Mackay Master Builders BUSSQ Roadshow

Rockhampton Master Builders BUSSQ Roadshow

Bundaberg Master Builders BUSSQ Roadshow

Hervey Bay Master Builders BUSSQ Roadshow

Sunshine Coast Master Builders BUSSQ Roadshow

Gold Coast Master Builders BUSSQ Roadshow

Toowoomba Master Builders BUSSQ Roadshow

Townsville Master Builders BUSSQ Golf Day

Wide Bay Burnett

Central Queensland

Mackay & Whitsunday

Far North Queensland

North Queensland

Mackay & Whitsunday

Central Queensland

Wide Bay Burnett

Wide Bay Burnett

Sunshine Coast

Gold Coast

Downs & Western

North Queensland

directly to

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• AS3740 exceeds and with Complies

• design one-piece effective, cost Modern,

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18 Central Park Avenue, Ashmore, Qld 4214

T: (07) 5582 7100 E: gc@mbqld.com.au

SUNSHINE COAST

Level 1, Kawana House, 1 Innovation Parkway, Birtinya, Qld, 4575

T: (07) 5456 9800 E: ssc@mbqld.com.au

NORTH QUEENSLAND

Level 1, 266 Ross River Road, Aitkenvale, Qld 4814

T: (07) 4417 1800 E: nq@mbqld.com.au

FAR NORTH QUEENSLAND

310–314 Gatton Street, Manunda, Qld 4870

T: (07) 4042 8800 E: fnq@mbqld.com.au

20 Malcomson Street, North Mackay, Qld, 4740 mw@mbqld.com.au

166 Hume Street, Toowoomba, 4350 dw@mbqld.com.au

162 Boat Harbour Drive, Hervey Bay, Qld 4655 wbb@mbqld.com.au

MEET TOYOTA HALO1, YOUR TELEMATICS FLEET SOLUTION

Toyota Halo connects you to near real-time Fleet visability

Toyota Halo is the latest innovation from Toyota, Australia’s leading fleet vehicle provider. Toyota Halo represents a shift to connected fleet management, using intelligent vehicle telematics to gather data on anything from a few vehicles to a nationwide fleet, providing end-to-end fleet insights from — almost anywhere 24/7.

Toyota Halo gives you a snapshot of where your fleet is* and how it’s performing so you can zero in on ways to enhance efficiency and optimise your business mobility.

Ready to reshape your business with Toyota Halo?

Your Association membership unlocks Toyota Fleet discounts across a great range of Toyota vehicles to help you find the right car for your lifestyle and budget.

To find out more, visit your Toyota Dealer or call 1800 679 247

Scan to sign up for the latest insights from Toyota for Business

1Requires subscription, app installation on compatible mobile device, mobile data, network reception and internet connection. Data usage at user’s cost. Features subject to change. Vehicle requires installation of Toyota Genuine device/hardware with GPS signal and network reception. For details see https://halo.toyota.com.au/tnc

*Uses third party information which may not be accurate or cover all areas