Business Productivity Matters

Business Productivity

Matters

THE CONCIERGE TEAM

Your business is starting to grow and you’re thinking about taking on some admin staff to keep up with the chores that are bogging you down. But are you ready for the responsibility and commitment that comes with it?

1. Avoid the hidden extras of staffing Staffing costs go well beyond wages and include Work Cover expenses, superannuation, human resource management, Fair Work obligations, award rates, and penalty rates. How about supplies like tea, coffee, stationery, post-it notes (can’t live without those), staplers, email addresses, computer programs, antivirus and computer maintenance. Then there’s productivity downtime! Cigarette breaks, chit chats by the water cooler, and social media distractions. Add it all up - how much are you really spending each month?

2. Never miss a phone call Do you ever miss a call because you’re talking to clients? Do you ruin the flow of a sales presentation to answer a ringing phone? A virtual assistant (VA) can answer incoming calls as you need, answering them as your business name, and taking a message for you. In fact, a good VA will get to know your business, answer questions or schedule appointments for you.

3. Hire an expert in everything Got something that needs to be done that’s a little out of the norm for you or your staff? A quick call to your VA and you’ll find they’ve probably already fielded such a query before. Need some data, formulas or graphs for Excel? Easy! Need to create a Facebook event page but keep putting it off? Piece of Cake! Need trade quotes and want someone to negotiate a killer price on your behalf? Done!

Do you ever miss a call because you’re talking to clients? Do you ruin the flow of a sales presentation to answer a ringing phone? A virtual assistant (VA) can answer incoming calls as you need, answering them as your business name, and taking a message for you.

4. Image is everything You might be a one man show but you can appear to have a whole team behind you. Whether it’s deploying virtual phone numbers in major cities to have an ‘office presence’ nationwide or taking on a virtual PA team to handle those incoming call flows, it can be charged per call.

5. Scale your workforce as demand ebbs and flows Some days are busy, some days are quiet. Actually, some mornings are busy and that same afternoon can be quiet. A Virtual PA allows you turn on your work force with a flick of switch. Literally!

6. More time for the important things Work on your business, not in it! You are the driver of your business and the person responsible for taking it to the next level. Why waste your resources, expertise and creativity doing admin or other chores that can be completed by almost anyone.

ABOUT THE AUTHOR The Concierge Club is a team of office administration and personal assistant experts based on the Sunshine Coast. They work on behalf of many businesses that outsource a variety of their administration and other business-related tasks (including incoming calls) instead of employing full-time staff.

P R I Z E *

I PA D M I N I + 4 VIRTUAL ASSISTANT HOURS

VIRTUAL ASSISTANTS $12 FOR 15 MINUTES

* Head to our website to go in the draw. www.theconciergeclub.com.au/matters