Cummins Team Talk | Issue 37

Page 10

IMPROVING CUSTOMER EXPERIENCE

Asia Pacific customer experience improvement ideas

All stakeholders matter to us, but our customers, in particular, are at the heart of all we do.

Recognition

We work hard to understand their challenges and we are endlessly responsive to their needs. We are excellent listeners – because every Cummins customer is unique.

The first 50 idea submissions will go into a draw to win one of five vouchers.

Do you have an idea for a customer experience (CX) improvement or an idea to help our customer-facing team members deliver excellent CX?

The three best ideas per region will each win a voucher.

After 12 months, the idea that created the biggest impact will be eligible to win the Customer Experience Award. Click here to review all voucher amounts.

We’d love to hear it! Please submit your suggestions for CX continuous improvements that have the potential to positively impact our customers’ experience with us. We welcome all your suggestions – please submit suggestions in local language if that’s easier for you. Use this QR code to submit your suggestions for CX:

10 DEC 2021

Team Talk – powering your voices across Cummins Asia Pacific


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Articles inside

ENVIRONMENTAL INITIATIVES

1min
page 31

CHAIRMAN’S AWARD

2min
page 32

BE CYBER SECURE

4min
pages 33-34

OUR PRODUCTS

4min
pages 29-30

POWERING MYANMAR

5min
page 28

COMMUNITY INVOLVEMENT

2min
page 27

FIGHTING DOMESTIC VIOLENCE

3min
page 26

MENTAL HEALTH SUPPORT

1min
page 25

DIVERSITY, EQUITY, INCLUSION

1min
page 20

JAPAN JOINS JWTF

1min
page 21

COMMUNITY GRANTS

3min
page 22

RECONCILIATION IN ACTION

3min
pages 23-24

WE NETWORK

2min
page 17

EVERY EMPLOYEE, EVERY COMMUNITY

5min
pages 18-19

CUMMINS POWERS WOMEN

1min
page 16

ACHIEVEMENTS

2min
pages 14-15

SERVICE RECOGNITION

3min
pages 6-8

OUR PEOPLE

1min
page 4

TOP APPRENTICES

2min
page 11

IMPROVING CUSTOMER EXPERIENCE

0
page 10

MILESTONE

7min
pages 12-13

WELCOME TO THE TEAM

3min
page 5

POWERFUL PARTNERSHIP

1min
page 3
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