Report to: MCVP GH4I - ECB Coach Leader Working Conditions: Every member is expected to have 20 hours per week availability. Duration: 1 August 2017 - 31 July 2018
• Minimum 6 months of active AIESEC career • Clear understanding of current AIESEC vision and ICB processes • Exchange experience – preferred • Knowledge of XPP, CoE, ER principles and national quality principles • Analysis & critical thinking skills/crisis management • Ability to negotiate and solve cases • Understanding of customer experience management
• Attend NST virtual meetings • Attend NST Monthly Closures • Co-create with the National Team the strategy for fire prevention and fire fighting • Deliver support to the national network • Chats • O2O • Special meetings or trainings when needed • Weekly, Monthly and Quarterly Reporting • Update NST Tracking Tools Weekly • Deliver Coaching, LC Visits, Trainings • Project Management • Contribute to the Knowledge Management and educational content creation
Report to: MCVP GH4I – ECB Coach Leader Working Conditions: Every member is expected to have 20 hours per week availability. Duration: 1 August 2017 - 31 July 2018 Job Description Is the person in charge within the ECB team to coach local committees to educate, implement national strategies, guide about correct process in the CX , but also oriented and solve quality cases, based in the respective flow. Requirements • Minimum 6 months of active AIESEC career • Clear understanding of current AIESEC vision and ICB processes • Exchange experience – preferred • Knowledge of XPP, CoE, ER principles and national quality principles • Analysis & critical thinking skills/crisis management • Ability to negotiate and solve cases • Understanding of customer experience management • English: GOOD
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To lead your stage entities Offer high quality consultancy and prevention activities to all of the Local Committees, EPs and Interns. Ensure NPS and response rate Improvement and implementation. Co-create and execute new strategies in order to improve the National customer experience. To guarantee local implementation of national strategies . To coach and educate entities and ensure the quality of their experience. To attend ECB team meeting Track and Solve Casing To attend synergies with other Support teams. Monthly reports
Key Deliverables: Av. time of Response Av. time of Cases solved Av. time the cases are followed up Av. time of consultancy answer % of your LCs totally Audited General NPS Score of your Entities Av.time of special cases solved and followed up
PROFILE: • Full name, contact information ( mobile, email, skype) • Local Committee and an endorsement from the entity • Personal References: Someone who lead you, someone you lead and someone who worked with you. • Please set your three (3) main strengths • Please set your main two (2) values, that identify who are you?
AIESEC XP • Please outline your AIESEC Experience to date (including conferences). And identify the key measurables results you have achieved to date throughout your experience. • What are the main failure (s) and/or challenge you have had throughout the above AIESEC experience you’ve lived 3. How do you envision and AIESEC 2020 midterm 17.18 for Colombia? 4. Why are you applying for this experience? *(Maximum 3 pages)
ECB COACH MEMBER 1. Set out an innovative strategy to ensure that all AIESEC entities in Colombia deliver leadership through the experiences we provide 2. Mention the flow of the solution and prevention of a quality case and define your strategy to ensure that it is implemented in the AIESEC entities for Colombia? 3. Consider an entity's three major challenges in S&S delivery and propose a strategy for each one of them.
*(Maximum 3 pages)
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JUN 5 LAUNCH DDL: 11 OF MAY : 11:11 PM INTERVIEWS: 12 JUN For ECB Coach Leader interviews will be set fr:
ANNOUNCEMENT: 13rd of june ** All the team should be available to attend to the Induction and planning event in the middle of July ** All the team Should be available to start transition immediately with the current ECB Team Application should be send in PDF (maximum 6 pages + endorsement from the LC home), before the DDL to • Jesus Perez - MCVP GH4I 17.18 | Email. jesus1.perez@aiesec.net • Brandon Vargas- ECB Coach Leader | Email. ecb.chair@aieseccolombia.org
Catalina Escobar Gรณmez ECB Coach Leader Email. ecb.chair@aieseccolombia.org Cel. +57 317 382 42 45
Rosario Ramos L ECB Coach SU Mail. ecb.startups@aieseccolombia.org Cel. +57 320 394 45 16
Andres Puello ECB Coach DC Mail. ecb.dualcore@aieseccolombia.org Cel. +57 301 415 48 90
Sylvia Avila MCVP ICX 16.17 Mail. alianzas@aieseccolombia.org Cel. +57 320 845 57 03
Maria Fernanda Gutierrez ECB Coach SP1 Mail. ecb.specialized1@aieseccolombia.org Cel. +57 301 242 1883
Jesus Perez MCVP GH4I 17.18 Mail. jesus1.perez@aiesec.net Cel. +57 301 550 54 83
Brandon Steven Vargas ECB Coach SP2 Mail. ecb.specialized2@aieseccolombia.org Cel. +57 320 394 45 16