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The Skin Coaches Triumph
Best Salon Training at the 2023 Australian Beauty Industry Awards By Louise May
Celebrate the triumph of excellence as we shine a spotlight on The Skin Coaches, recently crowned the “Best Salon Training” at the prestigious 2023 Australian Beauty Industry Awards.
With over a decade of expertise and a mission to make people feel beautiful, The Skin Coaches have consistently raised the bar in skin treatments, laser procedures, and beauty therapy. This latest accolade, among their impressive collection of over 30 awards, is a testament to their commitment to education, transformation, and impact in the beauty industry.
each morning (during these team meetings we go over and role play products, services, and different skin conditions) as a team that have led to us to have this achievement.
Join us as we deep dive into the story behind this distinguished win, delving into The Skin Coaches’ unwavering dedication to training, innovation, and making every guest a valued part of their beauty family.
I remember hearing this quote “In business, what’s dangerous, is not to evolve.” – Jeff Bezos. I truly believe that when we are not evolving and educating ourselves and our team is when we are dying (dying in business and dying in passion) I think that setting goal setting days, setting weekly goals (personally and professionally) with my team and checking in with them daily about their tracking and progress is the key for giving the team growth opportunities to keep them accountable and to grow together as a whole.
Congratulations on winning the ABIA 2023 Award for Best Salon Training! Can you share with us the key initiatives and strategies that led to this remarkable achievement?
Thank you! We are super proud of our achievement! One of the most important key initiatives and strategies for us is our vision statement that we live by each day to ‘TO TRANSFORM, EDUCATE & IMPACT YOU & YOUR SKIN AND TO BE THE ‘DESTINATION CLINIC OF EXPERIENCE’’ when they come into our salon. We have strong core values one of which is ‘Knowledgeable’ to us this means continually educating ourselves and always putting time into training, planning ahead, blocking out weekly trainings and having great communication meetings in
How do you ensure that each team member has access to personalised opportunities for growth within the clinic/salon?
The innovative approach of having an entire wall of inspiration, goals, and positive quotes is intriguing. How has this played a role in fostering a positive and motivated work culture at The Skin Coaches, and what impact has it had on your team’s performance? Absolutely, positivity is contagious (funnily enough positivity is one of our other core values). We don’t have time for stress, drama, and negative vibes in our clinic. Having things such as positive walls of bright colours, goals and inspiration sets the standard and the expectation that working at the Skin Coaches you want to grow within yourself and grow with a team. Once you have a positive attitude and can-do attitude team, you can achieve anything right? That being great client experiences and more...
Can you elaborate on how the continuous professional development of your staff has enabled the clinic to innovate and expand its service offerings? Being in Mount Isa and Cloncurry, we are so far away from the nearest Beauty Supplier, education workshop, face to face
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and showrooms, which is why we make it mandatory to be subscribed to every Beauty Magazine, be members of lots of different organisations and engage with our Facebook groups etc, subscribed to Beauty podcasts etc. This is how we keep up with the latest trends and up with our training and development via the use of everyday technology. We also have clear expectations with our skin care and supplier brands that when we are doing training or having meetings with them that we are getting what we want from the training and meeting and focusing on the areas that need growth in our team and salon.
Your involvement in various industry networks and partnerships is commendable. How have these external collaborations contributed to the professional growth of The Skin Coaches?
Most definitely partnership and networking are everything. It has helped us to where we are today, and it has definitely contributed to where lots of my employees are today too (and past ones too). I see the relationships; the networking and collaborators are how it will continue to grow stronger in the future.
Facing challenges, such as the recent cost-of-living concerns, you implemented creative solutions like the Skin Coaches Memberships. C a n y o u w a l k u s t h ro u g h t h e decision-making process behind these memberships and the positive outcomes you’ve observed since their introduction?
Listening to the client and the staff! Sometimes ears are best. We were getting feedback from some of our clients (and staff who weren’t able to pull through on the sales) as their clients were telling them how they were just struggling financially to commit to the treatment plans we have planned out for them (for them to get the best results in their treatments) so we collaborated with Payleadr
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