An accessible and safe museum for everyone
In 2020, the Universal Accessibility certificate was renewed for the fourth consecutive year based on the UNE 170001 and 2 Standards. Accessibility and its cross-sectional nature are part of the Museum’s integrative, inclusive and responsible vision, which is projected in any action or project that is undertaken by the Museum. Demonstrating in this way real commitment, empathy and respect towards those people with different abilities.
The audit has highlighted the following aspects:
The organisation maintains a constant ambition to improve accessibility, demonstrated in all areas of the company that were audited.
The capacity of the organisation to direct the Museum more towards the public via the website and its contents, applying accessibility criteria in all communications.
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The collective methodological effort of all departments to apply the management tools of the accessibility management system.
The maintenance of the Museum’s accessibility conditions continues to be reinforced, applying preventive methodologies for anticipating possible deficiencies in its facilities.
The educational dimension of the organisation with an ambitious vision of permanent inclusion. The methodological approach of educational and inclusive action focused on groups of people with a greater risk of exclusion, especially people with disabilities stands out.
The organization’s ambition to better understand the customer’s perception through the different channels of study and methodologies applied.
