Imaging Solution Issue Jan 2019 by IMAGING SOLUTION

ISSUE 01 VOLUME 07 Monthly Magazine January 2019

36 Pages

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Editor’s Desk Dear Readers, Large Format Printer Market size demonstrates a steady growth owing to the large format printing services that assist in delivering the marketers’ brand messages effectually to a larger audience. These printers make use of the droplet technology, which creates clear and sharp images that are visible from a larger distance. Despite the bigger size, these printers can print high-quality and efficient documents and are used for printing marketing collaterals such as banners, posters, stickers, and pull-up banners for major businesses, which will drive the growth of the large format printer market. Factors such as printing as per the required quantity and withstanding extreme environmental conditions without fading also contribute to the market growth. There has been an increase in the demand for large format printing at the industrial level including advertising, textile, and packaging. Mobile printing facilities allow the user to print documents directly using the mobile phone or any other wireless device, which will spur the market demand. Moreover, the adoption of UV curable ink for large format printers assists in printing robust images, which can be applied to a wide range of substrates, such as wood, foam board, glass and cardboard, driving the demand for UV cured inks, which in turn will spur the growth of the large format printer market.

Swapan Roy Editor & Publisher

Publisher & Editor : Editor in Chief : Asst. Editor : Staff Photographer : Product Head : Marketing Manager : Marketing Executive : Finance : Circulation Head : Circulation Asst. :

ROY MEDIATIVE HEAD OFFICE: A-23 1ST FLOOR, Okhla Industrial Area Phase - 1, New Delhi-110020 (India) P: 91-11-41602841, 65683896, 40536384-87 M: 09810380882, 09811346846, 09910146340, 09350468790 REG. OFFICE: 38-B/56 Block, C. R. Park, New Delhi-110019 (India) SOUTH REPRESENTATIVE: Chennai: Mr. K. Ravichandran Mob: 9884196503, 8939904504 Kolkata: 105/19, Dum Dum Road, Sil Colony, Kolkata-700074 (India) Mob: 09891666264, 09330922965, 09903392620 Orissa: C/o Royal Communication, Shree Complex Room No. #7, Louchapada, Road, Brahmapur-760001 (Orissa) (India) Jibanananda Kar - 09439263711 E-mail : odisha.ncn@gmail.com, rajncn@gmail.com IMAGING SOLUTION Monthly News Paper, Printed, Published & Owned by Swapan Roy at 38-B / 56 Block, D.D.A. Flats, C. R. Park, New Delhi-110019 (India). Printed at B. B. Graphic Printer, E-48/4, Okhla Industrial Area-II, New Delhi-20. Retail selling price of News Paper Rs. 20. Annual subscription Rs. 240. EDITOR : manoj@imagingsolution.in edit@imagingsolution.in roy@imagingsolution.in Marketing : tridip@imagingsolution.in pratap@ imagingsolution.in marketing@imagingsolution.in Admin : admin@imagingsolution.in INFO : info@imagingsolution.in Subscription : subscription@imagingsolution.in website

January 2019 IMAGING SOLUTION

Swapan Roy Manoj Jha S. Goswamy Ajay Kumar Tapan Roy Tridip Dey S. Dutta, Raj Kumar Sujit Goswami Sandeep Sarkar Pratap Biswas Ashish Ghosh / Ashok Paul

: www.imagingsolution.in

CONTENTS

NEWS UPDATE

PRODUCT ROUNDUP

08 20

TECH TALK Remanufacturing the Lexmark CS720 and Ricoh C6003 Toner cartridges

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“Price wars and low quality imaging consumables are corrupting the market”

INTERACTION

CELEBRATION IMAGE STAR Celebrates 23rd Anniversary of Founding in a Grand Manner

FACE TO FACE

Infocare Systems: Prominent Laser Printer Spare Parts Provider

NEWS UPDATE

Konica Minolta Business Solutions attends Consumer Electronic Imaging Fair (CEIF) 2019 Konica Minolta Business Solutions has participated in the Consumer Electronic Imaging Fair (CEIF) 2019. Held at India Expo Mart in Noida, the event witnessed the demonstration of two of the brand’s most state-of-the-art offerings, the AccurioPress C83hc/C73hc and the MGI JET varnish 3DS. The AccurioPress C83hc/ C73hc, on the other hand, enables high-capacity, high-speed production printing with an output of up to 81 ppm delivering superior colour reproduction, automated and real-time colour/ registration adjustment, and excellent versatility. Both machines are designed to help print and printing businesses expand the scope and scale of their operations, enhance productivity, and maximise profitability by catering to new-age print jobs. The MGI JET varnish 3DS with foil enhances documents to delivers visually stunning, high-quality digital documents with 3D or traditional flat spot UV coating and digital foil with capability of variable-data print. The best part is that the spot UV & Foil are digital and do not need any pre process. Speaking about the participation at the event, Daisuke Mori, Managing Director – Konica Minolta Business Solutions India Pvt L t d , said, “Digital, without a doubt, is the future of business. As a global domain leader, Konica Minolta has been at the forefront of pushing the limits of what digital technology can do as far as print and printing is concerned. The MGI JETvarnish 3DS and the AccurioPress C83hc/C73hc are testament to our commitment to constant innovation, and to introduce technological enhancements that drive substantial value addition for our customers.” “We are delighted to showcase these two machines at a prestigious industry forum like CEIF 2019 and are encouraged by the reception that we have received from the attendees here. Our long-term vision is to build an end-to-end ecosystem of hardware and software solutions that are designed to optimise productivity, operational flexibility, and profitability for print and printing businesses. Such industry events provide us the perfect podium to demonstrate our differentiation.”Attendees visiting the Konica Minolta stall appreciated the brand’s technological superiority, particularly when it came to digital photo book printing applications and embellishing them with spot UV & foil for both small and large volume orders and variable printing requirements.

HP Unveils new Digital Printing Solutions at Photofair (CEIF) 2019 HP Inc.at Photofair 2019, unveils innovations for new HP Indigo printed premium-quality photo products along with automation to help increase productivity, helping photofinishers and professional labs grow business as well

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as replace silver halide production for lower environmental impact. HP has introduced its latest innovation in digital printing with the HP Indigo 12000 HD Digital Press at the Photofair (CEIF) 2019. The HP Indigo 12000 HD Digital Press offers a new level of quality for Indigo LEP-based digital photo production, including the new HP Indigo HDFM screening technology for smoother, moiré-free prints with increased detail. “We, at HP, continue to set new benchmarks in the industry and with the new HP Indigo 12000 HD digital press our innovations in this segment is aimed to increase productivity, helping photographers, photofinishers and professional labs grow business and making it profitable” said A. Appadurai, Country Manager, Indigo and PageWide Web Press, Graphics Solutions Business, HP Inc. India. Silver halide quality photo cut print production on the sheetfed HP Indigo 12000 HD Digital Press is supported with photo papers from Felix Schoeller, supreme quality coated papers from Fedrigoni, B2-sized sheetfed laminating solutions. The High Definition Imaging System for the B2-sized HP Indigo 12000 HD Digital Press doubles image resolution for sharper, smoother, finer print, enabling print service providers to surpass offset quality and open new digital possibilities in high-end photo including for photo prints, photo books, holiday cards, and calendars. HP also offers dedicated photo inks, such as HP Indigo ElectroInk Light Black and Light Cyan and Light Magenta, for more professional and innovative photo products on HP Indigo presses.

Des Plaines Office Equipment/Pulse Technology names Jenna Kadziulis as Marketing Specialist Des Plaines Office Equipment, which has re-branded under the name Pulse Technology as of Jan. 1, has named Jenna Kadziulis of Naperville, IL to the position of marketing specialist. Kadziulis joins the 60-plusyear-old, second-generation family business at an interesting time in the company’s history. Working alongside her colleagues on the marketing team, including Marketing Specialist Megan Barrera, she will assist and help implement the firm’s major rebranding effort as the Chicago area locations (Carol Stream, Chicago and Rockford) come under the Pulse Technology umbrella, joining their Indiana affiliate (Kramer & Leonard McShane’s) whose name will also change. Kadziulis will work from the firm’s Carol Stream location and assist with the creation of collateral materials highlighting the name change. She will also assist with website graphic design, marketing and social media. Prior to joining the Pulse Technology team, she served as an image department photo editor and social media manager at the Chicago-based BMG Models and Talent. Her resume also includes the role

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of social media marketing specialist for Black Sofa Media in Naperville.Kadziulis earned a Bachelor’s Degree from Illinois State University in Journalism Visual Communication, with a minor in writing and photography. In her out of office time, she enjoys photography, and live music, attending many area concerts.“I am looking forward to working with this exceptional group of people and helping them with the conversion over to Pulse Technology, and helping the firm as it continues to grow,” she said.

Compass Sales Solutions’ HubSpot API Integration Pulls HubSpot Leads Into Sherpa Compass Sales Solutions, is excited to continue offering their enhanced API integration with HubSpot. T h i s integration allows for an at-a-glance HubSpot Lead generator view directly on your Sherpa Dashboard. Sherpa’s API integration with HubSpot allows sales teams to maximize their marketing strategies by pulling in leads from HubSpot directly to your Sherpa Dashboard view. This integration works with the full CRM version of HubSpot and provides the user complete control of the leads being generated, keeping Sherpa up to date with information entered in HubSpot and eliminating the need to enter data in multiple systems.Users can review HubSpot leads to determine what is a valid or invalid lead, quickly and easily create activities from any of the valid leads without jumbling their Sherpa activity list with dead ends. If you determine, the lead is not a valid lead you will have the option to remove it from your Dashboards view or as a generated current lead inside the HubSpot Lead. If you have a lead where the account is not found in Sherpa, you can do a quick account add that pre-populates the lead information for you.

Brother International Once Again Awarded with Winter 2019 Picks from Buyers Lab in Three Categories Brother International Corporation continues its streak as a winner of Keypoint Intelligence – Buyers Lab (BLI) Winter Pick

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Awards. This year, Brother received accolades in three categories for the Brother HLL3230CDW/HL-L3270CDW/ HL-L3290CDW as Outstanding Color Printer for SOHO environments, the Brother MFC-L3770CDW/MFC-3750CDW Outstanding Color MFP for SOHO environments and the Brother INKvestment Tank MFC-J6945DW Outstanding Tabloid Inkjet All-in-One. Announced twice a year, the BLI Pick Awards recognize the products which performed best in their categories evaluated in Buyers Lab’s extensive and rigorous lab testing. These tests include measures for durability and reliability, as well as ease of use, media handling, productivity, and value. The BLI Outstanding Achievement Awards acknowledge attributes such as innovation, usefulness, energy efficiency, and value.

Independent Suppliers Group Names Frank Hoard its New Director of the Facility Supply Channel Independent Suppliers Group announced that Frank Hoard will be joining the ISG staff as the new Director, Facility Supply Channel. In this position, Hoard will develop and execute procurement, sales and marketing strategies to drive sales, margin and competitive differentiation in the Facility, Safety and Breakroom categories for ISG members. He will also meet with ISG members to communicate ISG’s FSB strategies as well as train and mentor each dealership to penetrate this important product category. Hoard is an accomplished facility supply professional, with experience at the distributor and big box channels. He has held Sales positions at companies including The M. Conley Company, one of Ohio’s largest packaging and janitorial distributors, as well as with Office Depot and Staples. Tonya Horn, chairman of the board, Independent Suppliers Group, said, “When we talk to members who are successfully progressing in the FSB category, the majority of them have hired a specialist to bring unique expertise to their businesses. We’ve applied that same logic at

NEWS UPDATE

the group level by creating this new position. We’re very pleased to find someone with Frank’s expertise who understands the FSB industry and what our group needs to do to position our members for success in this growing and important category.”

Sharp Earns Buyers Lab 2019 Copier MFP Line of the Year Award Sharp Imaging and Information Company of America (SIICA) announces that it is has earned the Keypoint Intelligence – Buyers Lab 2019 Copier MFP Line of the Year. Presented annually by the world’s leading authority on document imaging devices and software solutions, Buyers Lab’s highly sought-after Line of the Year recognition is awarded to the multifunction printer (MFP) manufacturer whose product line is deemed best overall based on its rigorous two-month laboratory evaluations. Among the many factors considered are reliability, image quality, productivity, ease of use, a host of connectivity attributes and overall value.“Sharp’s copier MFPs have long been known for their quality, innovation, and ease of use, and their current line holds up to that standard,” said George Mikolay, Associate Director of Copiers/Production, Keypoint Intelligence – Buyers Lab. “In fact, Sharp’s current line sets the industry standard when it comes to usability. The control panels are highly intuitive and customizable on a user-by-user

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basis, and users can quickly access the most commonly used scan and copy functions. Throw in the easy-to-use drivers, the retractable keyboard, and the innovative, award-winning web utility, and building workflows is a cinch for walk-up users and IT administrators alike. Plus, in an office environment where reliability day in and day out is also a key factor, Sharp’s line stands tall as a leader in the industry.”Product Line of the Year is the highest level recognition Buyers Lab awards to an MFP manufacturer. In order to qualify, a manufacturer must have models tested by Buyers Lab in various categories, including A3, A4, monochrome and color. Additionally, for all models tested, the vendor must achieve a high number of Pick Awards. Announced twice a year, the Pick Awards acknowledge the products that gave the best performances in Buyers Lab’s extensive suite of laboratory tests.

Prosperity Plus Assists Advanced Imaging Solutions of Las Vegas in Acquisition of Desert Images Prosperity Plus Management Consulting Inc. is pleased to announce that Desert Images was acquired by Advanced Imaging Solutions (AIS) on December 28, 2018. Prosperity Plus acted as an adviser to Gary Harouff and his team at Advanced Imaging Solutions throughout the transaction. Founded in 2002, Advanced

NEWS UPDATE

Imaging Solutions, Inc. (AIS) provides copiers, printers, managed IT services, 3D printing, document and process management, copier and printer repair and maintenance contracts, telephone services throughout Southern Nevada and Southern California. With offices in Las Vegas, San Diego, Corona, and Palm Desert, AIS is committed to excellent customer service and business solutions that work. “This acquisition is another great step in furthering our expansion plans toward achieving our long-term business goals,” said Gary Harouff, president of AIS. “We are excited to bring Desert Images and its client base into the AIS family. The company’s loyal customers will have access to more technology and we gain the experience of the Desert Images team. A win-win for everyone.” “We’ve known AIS and the management for many years. We are looking forward to experiencing and becoming the newest members of the AIS culture and team,” said John Zaccaria, president of Desert Images.

Keypoint Intelligence Recognizes Toshiba as 2018-2019 Logistics PaceSetter Keypoint Intelligence recognizes Toshiba America Business Solutions’ innovation in document solutions for the logistics industry by presenting the tech innovator with a prestigious BLI PaceSetter 2018-2019 award for the Logistics market.BLI PaceSetter awards recognize document imaging OEMs that have shown market leadership in a variety of categories, including Document Imaging Security, MFP Platforms & App Ecosystems, Mobile Print, and key vertical markets.“Whether it’s a dedicated shipping facility or the warehouse operations of a wider business, identifying and tracking all of the boxes that come in and go out is a Herculean undertaking,” stated Jamie Bsales, director of solutions analysis for Keypoint Intelligence. “Toshiba’s unmatched portfolio of thermal barcode printers, along with its traditional and industry-recognized MFPs, offer logistics customers a customizable system to tackle any task.”Toshiba industry-recognized e-STUDIO multifunction printer (MFP) and barcode printer line are designed and

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engineered to endure the demanding usage inherent within logistics environments. A touchscreen overlay for dust protection, steel rails in paper trays, reinforced hinges on document feeders and doors are all key elements in shielding the e-STUDIO products during extreme use. Toshiba’s Elevate customizable user interface, embedded within e-STUDIO MFPs, is another engineering innovation, which fulfills logistics employees’ unique workflow needs.

IIMAK Appoints New Senior Account Manager in the Europe, Middle East and Africa (EMEA) Region IIMAK is pleased to announce the appointment of Hasan Bagli as its senior account manager, Inks, in the EMEA Region. In his new role, Hasan is responsible for developing sales channels for new inkjet products and identifying product d e v e l o p m e n t opportunities. With more than 15 years in the printing industry, Hasan offers valuable experience and knowledge of commercial and industrial graphics business.IIMAK sees great potential for innovation and growth in aftermarket inkjet inks for desktop, wide format and textile printing. Scott Surma, vice president of New Business Development, said, “Appointing Hasan underlines our commitment to the inkjet industry and is a logical step to drive further growth of our ink business. Hasan’s knowledge provides us a higher level of support to help capture market opportunities for our ink customers.”Hasan was previously employed by German ink manufacturer OCP as sales manager for special applications. He will be based in IIMAK´s European headquarters in Geel, Belgium.

The Logic Lab: A Growing Provider of IT Products, Peripherals and Services in Ganjam District of Odisha The Logic Lab, founded in 2017 and based out of Berhampur, Odisha, led by Ahindra Kumar Lenka, Proprietor,

NEWS UPDATE

is specialized in servicing different types of computers, printers. The Logic Lab also deals in different types of desktops, laptops, printers, monitors (LCD, LED, OLED), printer cartridges, toners, electronics, networking products and other peripherals. The company provides printer services for leading brands such as HP, Canon, Brother, Xerox, Ricoh, etc. The company provides Annual Maintenance Contract (AMC), Facility Management Support (FMS), new machine installations and Implementing, software and hardware sales and services and location planning. The Logic Lab has many satisfied clients both in government and private sector.

Lexmark Receives Top Honors in 19th Annual RIS Software LeaderBoard Survey of Retailers

Lexmark announced that it has received 19 top-10 rankings for its retail signage solution in the 2019 Retail Info Systems (RIS) Software LeaderBoard, including first place in both the Overall Ease of Installation and Integration category and the Ease of Installation for Tier 1 and Mid-Size retailers. For the past 19 years, the RIS Software LeaderBoard has surveyed senior-level retail executives on their experiences with software solutions used in their organizations. The 2019 survey collected input from 585 evaluations submitted by 294

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retailers who work with the 50 vendors identified in this report. Lexmark received top 10 honors for retail signage software in categories measuring executive impressions on customer satisfaction, technology innovation, quality of service, leaders in recommendation, software reliability, overall performance, return on investment, total cost of operations, quality of support, ease of administration and maintenance and was also ranked as a solution vendor leader.“Once again, Lexmark has a strong showing in our annual survey of retailers with #1 scores in ease of installation and integration,” said Joe Skorupa, editorial director of RIS News. “Lexmark’s ranking in the RIS LeaderBoard shows that enterprise retailers have a high regard for the solutions and services that Lexmark offers.”

Pepperdine University Selects Toshiba as Digital Signage Provider Toshiba America Business Solutions is helping boost Pepperdine University’s marketing efforts by installing twin high-definition (HD) videowalls at the University’s STAPLES Center and Calabasas, Calif locations. Toshiba’s newlyinstalled videowalls, situated within the University’s newlyminted classroom inside STAPLES Center and in the lobby of its Calabasas campus, feature videos highlighting the myriad of benefits Pepperdine University presents undergraduate and graduate students. The pair of 13 by six feet, HD videowalls communicate Pepperdine University’s brand story in a visually compelling manner to fans attending sports and entertainment events at STAPLES Center and those visiting the University’s

NEWS UPDATE

Calabasas campus. Toshiba’s digital signage features highimpact vignettes that spotlight the academic strengths, program information, institutional differentiators, and signature events that account for the University’s distinct positioning at the crossroads of scholarship, faith, and culture. The videowalls also play an important role in highlighting Pepperdine’s partnership with AEG, the world’s leading sports and live entertainment company.

Toshiba Multifunction Printers Earn Better Buys Editor’s Choice

Toshiba America Business Solutions announces it has earned Better Buys’ Q4 2018 Editor’s Choice Award for the company’s recently-introduced e-STUDIO5015AC series of multifunction printers (MFPs). Toshiba’s five next-generation MFPs received the trusted authority in office equipment’s top honor after outperforming similar color, high-volume, multifunction printers in side-by-side comparisons. Better Buys testers especially appreciated the e-STUDIO5015AC series’ premium feature set, competitive price and overall value. Better Buys specifically presented high grades to Toshiba’s Elevate customizable user interface, which provides organizations with a completely custom-tailored product that supports each user’s unique workflow needs at the touch of a button.“Toshiba continues to upgrade its MFPs in order to help companies print more securely, efficiently and effectively,” said Better Buys editor Melissa Pardo-Bunte. “One of the features we particularly like is the new Elevate touchscreen interface that automates common workflows while providing customizable templates for each business need.”Toshiba’s e-STUDIO5015AC series MFPs couple the powerful multi-core Intel Atom processor with nextgeneration security protection to help tackle virtually any print, document management and workflow application in a secure manner. The products further adhere to the Hard Copy Device Protection Profile (HCD-PP) – the latest security certification adopted by National Information Assurance Partnership (NIAP) and Common Criteria Test Laboratories – which helps ensure all scans, copies, faxes and digital document prints e-STUDIO5015AC series MFPs perform meet rigorous security assurance standards. The Toshiba products additionally support NFC Authentication, a security protocol embraced by the mobile device community simplifying login for users of many Android devices.

DocuWare Receives Buyers Lab Award in Document Imaging Software Category

DocuWare, provider of cloud solutions for document management and workflow automation, received a coveted Keypoint Intelligence – Buyers Lab (BLI) award for DocuWare version 7.Launched in June 2018, DocuWare version 7 is supported by fourth-generation cloud architecture. This new version provides users with vastly improved performance, scalability and stability. Searches are 50 percent faster and data indexing as much as 75 percent faster. The improved workflow engine provides a rapid and reliable workflow process that consistently delivers an excellent and efficient user experience. The faster user interface, progressive input displays and improved field validation ensure that DocuWare continues to be the leading choice for small and mid-size businesses seeking to improve core processes in accounting, human resources, sales and more.“It was an honor to receive this award in person during our User Conference in Philadelphia last week,” states Michael Berger, Chief Technology Officer. “Being the recipient

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of an independent award for Outstanding Content & Workflow Management Platform shows our strong position in the Content Services arena and our commitment to developing the best solutions for our users.”

UniNet Closes 2018 with Outstanding Achievements

UniNet has finalized 2018 with major accomplishments to drive global growth. The highlights include the company being honored as the recipient of the “Quality Leader Award” 2018 presented at the RT Media Annual Global Industry Awards Ceremony held on October 18, 2018 at the Zhuhai International Convention Center. UniNet has been recognized and praised for providing reliable, prompt, and exceptional high-quality products combined with friendly technical support to serve the global printing aftermarket industry. UniNet made strategic investments and increased its product portfolio and roster of brands with the Clover Imaging Group Distribution Agreement, expanding its product offerings to include DENSI Toner and developer formulations. The company bolstered its Copier and MFP product lines with the introduction of fuser unit parts such as heat, pressure, pick up rollers, and cleaning webs for use in a wide variety of engines including Ricoh, Sharp, Xerox and more. In addition, UniNet also released Developers for use in an array of Ricoh engine models.The company has also invested to support the finance industry with the recent introduction of UniNet branded MICR Toner-Ready Printers. These devices provide a complete, on-demand check printing solution without bank rejections. UniNet additionally increased its line of MICR Toner formulations (Magnetic Ink Character Recognition) for use in multiple engines featuring superior image quality, and unmatched adhesion. With more than 2,000 new product releases, the company expanded its inventory to better serve the needs of its customer base.

Toshiba Wins Keypoint IntelligenceBuyers Lab 2019 Pick Award

Keypoint Intelligence affirms Toshiba America Business Solutions’ commitment to innovation by presenting a 2019 Buyers Lab Pick Award to the tech company’s Elevate MFP customization platform. Toshiba’s new Elevate 2.0 is a cloudbased platform for personalizing the user interface of Toshiba’s e-STUDIO multifunction printers (MFPs) by adding functionality, automating common and sophisticated tasks, promoting commonly used features and incorporating the customer’s branding and taxonomy on a fully customized front panel. A key new feature of the Elevate 2.0 is Elevate Composer. Elevate Composer enables even nontechnical personnel to configure and design a custom-tailored MFP in minutes. “Elevate Composer is a simple, yet elegant solution that enables Toshiba partners to deliver MFPs that are truly customized to each customer’s needs,” said Keypoint Intelligence Director of Solutions Analysis Jamie Bsales. “It enhances the value proposition of the hardware, making it an integral part of a customer’s business processes.” “Receiving the Buyers Lab Pick Award for Elevate Composer is an incredible honor for everyone at Toshiba associated with our latest UI,” stated Toshiba America Business Solutions Chief Marketing Executive Bill Melo. “Elevate Composer presents our reseller community with the capability to personalize an e-STUDIO MFP to meet the specific workflow needs of each client. This level of customization enables ends users to perform often complex tasks at the touch of a button.”

PRODUCT ROUNDUP

Media Sciences Compatible Color Toner Cartridges Now Available for Brother Printers Media Sciences compatible color toners for Brother MFC 9340 CDW-series and the Brother MFC L 8600 CDW-series are now available for purchase. These remanufactured toner cartridges offer yields equivalent to the original manufacturer’s toner cartridges, as well as vibrant color and excellent print quality. Media Sciences black, cyan, magenta and yellow toner cartridges (Media Sciences part numbers 50502, 50503, 50504, 50505) for Brother MFC 9340 CDW-series machines (OEM ref: TN 221) are available at significant cost-per-print savings when compared to the original manufacturer’s cartridges. Likewise, the Media Sciences color toner set (Media Sciences part numbers 50498, 50499, 50500, 50501) for Brother MFC L 8600 CDWseries printers (OEM ref: TN 336) also provides consistent high-quality color prints and equivalent yields at substantial cost savings. Media Sciences remanufactured and new-build toner cartridges are subjected to rigorous testing to ensure they meet Katun’s very high-quality standards. These test results are reviewed and approved in Katun’s state-of-the-art Research and Development lab in Minneapolis, Minnesota. “Our digital color Brother HL-L3230CDW/HL-L3270CDW/HL-L3290CDW and MFC-L3770CDW/MFC-3750CDW models were designed specifically to address the needs of SOHO users looking for laser-quality sharp text and vivid color images for important documents,” said Phil Lubell, senior director of B2C product marketing at Brother. “When introducing this product line, we really listened to our customers to address more of their printing and imaging challenges, and we are incredibly proud to be recognized for it.”

RISO Launches New ComColor Express RS1100C RIP RISO Inc. announces the launch of its new raster image processor, the ComColor Express RS1100C. This is the company’s latest advance in RIP software, designed specifically for the ComColor FW series printers to support functions essential for transactional printing. Designed to expand the production capabilities of the ComColor FW series inkjet printers, the ComColor Express RS1100C is powerful RIP software that can support the advanced postscript functionality needed for transactional printing. Functions such as dynamic tray calls, subset finishing, mixed paper types, slip sheet sorting, form overlay and color profile registration can streamline workflows and increase overall productivity.“Previously, an optional PS-Kit software was the only productivity-boosting software available for the FW Series,” said Andre D’Urbano, director of dealer sales at RISO Inc. “Now with the ComColor Express RS1100C, users

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have the option to enhance the ComColor FW Series to serve as a more capable production device.”The ComColor FW Series printer was initially launched in June of 2016 and positioned to serve the requirements of the “Business Inkjet” market segment. Demand for the device has expanded into several other market verticals, including that of transactional printing. The FW Series – the FW5230, FW5231, and FW5000 – are compact, energyefficient inkjet printers that produce full color, variable data prints at speeds of up to 120 impressions per minute.

UniNet Releases Absolute Black Toner and Components for Use in Brother Printers UniNet releases Absolute Black toner and components for use in Brother HL-L 2395, 2390, 2370, 2350, MFC-L2750, 2710, DCP-L2550, TN 760, 730, 2430 and 2410 monochrome printer series. The Brother HL-L 2395 is a multifunction monochrome laser printer rated at 36 pages ppm with printing, copying and scanning capabilities. It features a 2400×600 dpi resolution, and it was designed to satisfy the printing needs of small and home office printing environments. It is important to note that the Brother HL-L 2395 is one of the first Brother engines to feature Smartchip and Reset Lever in their toner cartridges. The Absolute Black toner for use in Brother HL-L 2395, 2390, 2370, 2350, MFC-L2750, 2710, DCP-L2550, TN 760, 730, 2430 and 2410 printer series is a high-quality and superior high-density formula that creates sharp and crisp black text for professionallooking documents. UniNet offers a complete product solution to serve the needs of MPS providers and remanufacturers of these cartridges.

LD Products Releases New Video Comparing Gold Line New Build Cartridge Manufacturing Versus Remanufactured Processes LD Products is proud to release a new video to educate dealer principals on how LD’s new premium quality Gold Line new-build toner cartridges can offer better quality for up to 20 percent less than leading remanufactured cartridges. The new release includes actual footage of the Gold Line assembly process to illustrate the extreme difference between how new-build and remanufactured cartridges are made so dealers can better understand what they’re buying and providing to their customers. In 2018, the LD Gold Line set a new benchmark for cartridge quality with the industry’s lowest return rate of 0.1 percent, which LD attributes to their use of the latest technology in manufacturing automation, robotics and state-of-the-art distribution capabilities.“One of the biggest questions we get asked is how our premium quality Gold Line new-build cartridges can possibly be higher quality and less expensive than leading remanufactured cartridges, and this video answers that question,” stated Aaron Leon, president and CEO of LD Products. In a recent dealer poll, 92.4 percent of dealer executives exposed to the facts about new-build cartridges said they see Gold Line new-build cartridges as part of their toner mix in the future to solve quality and profitability challenges.

PRODUCT ROUNDUP

Toshiba Customizes User Experience with Elevate 2.0 Toshiba America Business Solutions introduces its Elevate 2.0 multifunction printer (MFP) customization platform. The cloud-based platform enables the personalization of Toshiba’s current e-STUDIO MFPs by allowing Toshiba resellers to add new functionality and customize the user interface (UI) to match each customer’s exact needs. E l e v a t e customized MFPs enhance productivity and utility through the one-touch operation of both common and sophisticated tasks, as well as the simple integration of powerful workflow solutions and apps on a fully customized front panel. The platform additionally allows clients to feature images and logos while maintaining their branding guidelines and taxonomy. Elevate 2.0 features the introduction of Elevate Composer, a design portal and app store accessible exclusively to Toshiba’s resellers. Elevate Composer enables authorized Toshiba resellers to create a custom UI that can be deployed to one or multiple e-STUDIO machines. Elevate Composer also includes a drag-and-drop style graphical UI with more than 40 workflow applications from which to further tailor a client’s e-STUDIO MFP.Though just-introduced, the new Toshiba MFP solution has already secured the prestigious 2019 Keypoint Intelligence-Buyers Lab Pick Award for Outstanding MFP Customization Tool. Buyers Lab Picks stand alone in the industry and are hard-earned awards as the honor is based on rigorous testing, including an extensive durability assessment and evaluation of key attributes such as usability, image quality and value.“Elevate Composer is a simple, yet elegant solution that enables Toshiba partners to deliver MFPs that are truly customized to each customer’s needs,” said Keypoint Intelligence Director of Solutions Analysis Jamie Bsales. “It enhances the value proposition of the hardware, making it an integral part of a customer’s business processes.”

Epson Print Admin Serverless and Epson Device Admin Solutions Provide Enhanced Productivity and Streamlined Workflows Epson America Inc. launched Epson Print Admin Serverless and released the new version of Epson Device Admin solutions to empower customers to easily take control of their printing environments. Epson Print Admin Serverless is an affordable, embedded print management solution designed to work with Epson WorkForce Enterprise products to enhance security and manage print and scan workflow. Epson Device Admin is a device management solution designed to simplify the installation, configuration and management of networked Epson business

January 2019 IMAGING SOLUTION

inkjet printers.“Businesses are continually looking for ways to implement a secure print management solution without breaking the budget,” said Dennis Fan, product manager, Epson America, Inc. “Epson strives to meet these needs with software solutions that are designed to enhance security and save time while managing printing costs.” Epson Print Admin Serverless is a user-friendly print software solution that can manage Epson WorkForce Enterprise WF-C20590 and WorkForce Enterprise WF-C17590 printers with no server installation required. It includes security features like device authentication through passwords, PIN codes and card readers as well as secure job release from any registered printer. IT administrators can manage user rights, apply print rules and create usage reports as well as manage devices remotely among users with the centralized web interface. To help small and medium sized businesses enhance productivity, Epson Print Admin Serverless also makes it easy to log and track servicing and receive notifications.

Sharp Introduces New Line of Color Multifunction Printers for the TechnologyDriven Workplace Sharp Imaging and Information Company of America (SIICA) introduced a new line of Advanced and Essentials Series color document systems for the technology-driven workplace. The eleven new models include seven that are available now, and four models that will be available in early summer 2019. All the new models offer Sharp’s award-winning, easy-touse touchscreen display, which is common across 30+ models in Sharp’s multifunction printer lineup, and add exciting new features for conversational AI, cloud integration and security enhancements. The new MFP Voice feature, powered by Amazon Alexa, enables users to interact with the machine by using simple verbal commands. These new color models also easily integrate with today’s complex network environments and offer quick access to an expanded list of cloud services that include Box and Dropbox. Additionally, Adobe Embedded Print Engine technology enables users to direct print PDF files from a variety of sources with greater performance and rendering accuracy. Sharp’s new Application Portal, available in the Spring 2019, will allow administrators to easily add new applications and update existing ones right from the touchscreen of the machine. Additionally, the new models are equipped with enhanced productivity features, such as the ability to feed up to 50 envelopes from the standard paper drawer. The new color Advanced and Essentials Series also deliver leading edge security features, such as a firmware attack prevention and a self-recovery capability, which can identify a malicious intrusion and restore the machine firmware to its original state. A new whitelisting feature helps protects the machines’ file system from unauthorized access. Additionally, administrators can centrally manage select settings at the device using Active Directory Group Policy.

TECH TALK

Remanufacturing the Lexmark CS720 and Ricoh C6003 Toner cartridges These two different engines are the latest in our â&#x20AC;&#x153;Easy to doâ&#x20AC;? series. Toner cartridges that are very simple to remanufacture, do not need to be tested and have a high profit potential. By : Mike Josiah and the Technical Staff at Uninet The Lexmark CS720 is based on a 40ppm 4800DPI color engine. The toner cartridge is a small rectangular cartridge that houses the toner and reset chip. There are three different yield cartridges available for this series.. The part numbers and list pricing for these toners are as follows: Black 74C10K0 3000 pages $92.99* Cyan 74C10C0 3000 pages $121.99* Magenta 74C10M0 3000 pages $121.99* Yellow 74C10Y0 3000 pages $121.99* Black 74C1SK0 7000 pages $174.99* Cyan 74C1SC0 7000 pages $199.99* Magenta 74C1SM0 7000 pages $199.99* Yellow 74C1SY0 7000 pages $199.99* Black 74C1HK0 20000 pages $325.99* Cyan 74C1HC0 12000 pages $312.99* Magenta 74C1HM0 12000 pages $312.99* Yellow 74C1HY0 12000 pages $312.99* * Pricing as of December 1st 2018

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Current machines released so far are: CS720de CS720dte CS725de CS720dte CX725de CX725dhe Required Tools Toner approved vacuum. Small jewelers type common screwdriver 1.27mm Allen wrench Heat gun Required Supplies Toner for use in the CS720 toner cartridge: Choose the correct color and gram weight for your cartridge Replacement reset chip Choose correct color and yield 100% Silicon caulk (For leaks) 1) Vacuum the exterior of the cartridge

2) With the heat gun, remove the top label See Figure 1

Fig. 1

3) Remove the fill plug from the toner cartridge. Dump the remaining toner. See Figure 2

Fig. 2

TECH TALK

4) Carefully cartridge clean.

vacuum/blow

the

5) Fill the cartridge with the appropriate color and amount of toner for use in the Lexmark CS720. Make sure you’re using the correct amount of toner to match your replacement chip. See Figure 3

10) With the 1.27mm Allen wrench remove the ship screw and chip. See Figure 8

Fig. 8

11) Install a new chip and replace the screw. See Figure 9

* Pricing as of December 1st 2018 Current machines released so far are: MP C4503 MP C4504 MP C5503 MP C6003 MP C6004 Required Tools Toner approved vacuum. Small jewelers type common screwdriver Required Supplies Toner for use in the Ricoh C6003 toner cartridge: Choose the correct color and gram weight for your cartridge

Fig. 3

6) Replace the fill plug and check for leaks. The plus are easily damaged. If there is a leak, seal the perimeter of the plug with 100% silicon. See Figure 4

Magenta 841851 22,500 pages $90.00* Yellow 841850 22,500 pages $90.00*

Fig. 9

12) Install the chip holder and screw. See Figures 10 & 11

Replacement reset chip: Choose correct color and yield 1) Vacuum the exterior of the cartridge 2) If present, unscrew the toner cover. See Figure 12

Fig. 4

7) Wipe the cartridge down to remove any remaining toner dust.

Fig. 10

8) Take the 1.27mm Allen wrench and remove the upper small screw at the bottom of the cartridge. See Figure 5

Fig. 12

3) Pull up on the three small tabs on the outer port cover and remove the cover. See Figures 13, 14, 15 & 16

Fig. 11

Fig. 5

9) Press in on the two tabs and release the chip holder. .See Figures 6 & 7

13) Place a suitable label over the fill plug. That’s it! You’re done! Ricoh

Fig. 13

Fig. 14

Fig. 6

Fig. 7

The Ricoh C6003 is based on a 60ppm 1200 x 1200 DPI color engine. The toner cartridge is a long round tube type cartridge that houses the toner and reset chip. The part numbers and list pricing for these toners are as follows: Black 841849 33,000 pages $56.95* Cyan 841852 22,500 pages $90.00*

January 2019 IMAGING SOLUTION

Fig.15

Fig. 16

TECH TALK

4) Press down on the spring loaded toner seal and vacuum the tube clean. (allow air in so the cleaning goes faster).

See Figure 20

12) Clean the end of the tube and snap the port cover into place. Make sure the three tabs lock into the correct channel.

See Figures 17 & 18

See Figures 24 & 25

5) Press in the toner port seal with the

13) Screw the toner cover in place. Fig. 20

9) Remove the old chip. See Figure 21

Fig. 17

Fig. 24

Fig. 21

10) Press the new chip in from inside the holder. Make sure it snaps in place. See Figure 22 Fig. 18 Fig. 25

bottle funnel and fill the cartridge with the appropriate color and amount of toner for use in the Ricoh C6003. Make sure you’re using the correct amount of toner to match your replacement chip. See Figure 19

(If available) See Figure 26

Fig. 22

11) Install the chip holder, make sure the tabs lock in place. See Figure 23

Fig. 26

Fig. 19

8) Remove the small chip holder from the outer port cover by pressing in on the two tabs from the inside of the cover.

That’s it! You’re done!

Fig. 20 Fig. 23

January 2019 IMAGING SOLUTION

CELEBRATION

IMAGE STAR Celebrates 23rd Anniversary of Founding in a Grand Manner

During the last two decades, the Image King witnessed a phenomenal growth and has become a ‘favorite brand’ among the partners and the end users.

MAGE STAR Print Solutions Pvt Ltd, a Chennaibased company founded in 1995 under the visionary leadership of Masood Khan, Founder & Managing Director, is a leading player in the

India’s aftermarket imaging consumables industry. The company, with their brand name, Image King, presently operates from 8 branch offices with 400 distributors and 5,500 dealers serving across India! During the last two decades, the Image King witnessed a phenomenal growth and has become a ‘favorite brand’ among the partners and the end users. Image Star celebrated 23rd

Talking on the occasion, Masood Khan commented, “On

Anniversary of launching the company in a grand manner

our company’s 23rd Anniversary of launching, I would like to

in Chennai.

January 2019 IMAGING SOLUTION

CELEBRATION thank our partners, office team, the supporters, well-wishers

market quality standards. My advice to all the imaging

and end-users in the imaging industry, who all contributed

players and friends in the industry is they should compete on quality, not on pricing. Whatever be the market situation, Image King will strictly follow the principle of providing high quality products. We know honesty and good quality may cost in the short-run but will certainly win in the long-run.” Also a few months back, Image King they shifted their operations to a single, bigger, well-equipped, state-ofthe-art warehouse, to consolidate their logistics. This new warehouse will enable the company to leverage

to our grand success. Our tagline is ‘Power of Clarity’. We first clearly define our goals and then give our best to achieve those goals systematically. And this principle worked well although my life. Our main focus is to give the best possible

on the advantages of operating from a single centralized warehouse like reducing costs and increasing delivery efficiency.

quality and never compromise on that. We insist all our

Discussing about their present performance and

partners and associates too to focus on quality. Quality

future plans, Masood Khan elaborates, “Currently, we

always comes at a price. We do not believe in the adage

are selling nearly 100,000 toner cartridges and 70 tons of

‘Cheap and Best’, we believe that Cheap can never be the Best and the Best can never be Cheap. We source from the best and the quality-proven providers from overseas.” In 2018, Image Star opened Cartridge Mall, an exclusive showroom in Jammu that will sell the entire range of Image King’s products, in association with their close partner and distributor, Vikram Kapoor. This is Image King’s first exclusive showroom outside Chennai and it is also a milestone in their expansion into North India. About the latest challenges they are facing, Masood Khan briefed, “It is unfortunate that several aftermarket players are presently engaging in price-games to push

toner powder, which places us as one of the top provides in the imaging consumables industry. A few months back we upgraded our bottle packaging plant from semi-automatic to fully-automatic which significantly increased our packaging capability. We are enjoying good market share for OPC drums too. IMAGE STAR always follows a strategy based and developed on our own experience, insight, honesty and quality-centered approach. And we have been successful so far and we are confident that we will succeed in future too. My advice to all the partners is to be successful in the trade, walk with the leaders in the industry and give their best to the industry and the end users; don’t sell cheap and low

forward their products and even good and big brands are now launching low-quality alternative parallel liteversions of their products. This is just bringing down the

quality products, do not look for shortcuts, but always think in the long-term and aim higher. If you work sincerely on these lines, growth and success are bound to follow.”

January 2019 IMAGING SOLUTION

FACE TO FACE

“Price wars and low quality imaging consumables are corrupting the market” Recently, Goel Imports has also been an importer and provider of PrintRite toners and OPC drums. Goel Imports deals only laser toner compatibles, but not in inks or the related consumables. Goel Imports India is a leading New Delhibased importer, trader, supplier, wholesaler and distributor of imaging products and also office supplies like lamination machines and consumables. Goel Imports provides imaging products in bulk as well as under their own brand name Gi2. The company is led by Tarun Gupta and his son Sanyam Gupta. Excerpts of the interview:

etc with customer-base spread pan-India. Goel Imports also provides these products in bulk for those who need.

Mr. Tarun Gupta , Proprietor, Goel Imports India

bout the comfort their new branch in Mumbai created, Tarun Gupta shares, “Earlier we used to dispatch products from our New Delhi head office, which used to take much longer to reach the faraway places in South and West India regions. Now, after our new branch and warehouse in Mumbai are opened, we are able to provide the products within a short time to our customers in South Indian states of Karnataka, Telangana, etc and also in West Indian states of Maharashtra and Gujarat; the supply time intervals have reduced significantly and took us several steps closer to our partners and customers.” Goel Imports brand Gi2 is a popular brand among the customers across India and the product portfolio under the brand includes OPC drum for laser cartridges, PCR, mag roller, pressure roller, D/W Blades, toner powders and compatible toner cartridges, lamination machines, lamination pouches,

January 2019 IMAGING SOLUTION

Sanyam Gupta shares, “Quality is our main selling point and we import from standard and tested providers from China. Our prices are affordable but not the lowest as quality comes at a cost. We have pan-India customer-base and it is growing. GST has been good as now most people are doing business with bill and this has reduced grey market significantly.” Regarding market trends and challenges, Tarun Gupta asserts, “Cheap and low-quality, cheap goods imported from China are corrupting the market. Those refillers and remanufacturers who use low quality products are killing the market. Next, the price wars between different providers are another issue in the market. Providers are cutting prices just to make some quick money, but in the long-run this attitude will hurt everyone. All the important players in the imaging industry and the media like Imaging Solution magazine should work together to formulate guidelines as to how to work according to a code-of-conduct to promote quality and maintain decent operating prices, instead of each industry member acting his own way. Both providers and users should concentrate more on quality and less on price. The industry players should focus on doing ethical business and shed and discourage unethical business practices. We also need some mature and strong imaging industry associations which will work objectively to bring in certain order and organize the Indian imaging industry which still remains unorganized.” Regarding their future plans, Tarun Gupta briefs, “Currently, we are growing at an average annual rate of 20%. In future, we want to trade in higher quantities, increase our brand presence further and expand our business. Right now we are exporting to Nepal and Bhutan on a smaller scale, but in future, we want to increase our exports.”

INTERACTION

Infocare Systems: Prominent Laser Printer Spare Parts Provider Infocare is all set to add laser toner printer cartridges, OPC drums and copier parts to its portfolio. Today, for laser printer parts Infocare is a one-stop-solution. Mr. Sarabjeet Singh, Proprietor, Infocare Systems

nfocare Systems is a New Delhi-based provider of printer, plotter and passbook spare parts. Infocare provides unbranded high quality laser printer parts for machines of several top brands, including HP, Canon, Brother, Kyocera, etc. Now, Infocare is all set to add laser toner printer cartridges, OPC drums and copier parts to its portfolio. Today, for laser printer parts Infocare is a onestop-solution. Sarabjeet Singh, Director, Infocare Systems, shares, “Currently, our main business is providing high quality laser printer machine parts. Now we want to add more products including laser printer cartridges, OPC drums and copier machine parts. We want to be one of the biggest players for laser printer cartridges in the coming years. Currently, we have no intention to start our own brand and we will continue to focus only on bulk selling and wholesaling.” Talking about how they are different from others, the challenges they are facing and how they deal with challenges, Sarabjeet comments, “We import high quality laserprinterpartsandwegivewarrantyandservicesupport to the users. Most others import from cheap providers from China and their products do not carry any warranty and service support. So those who purchase from us are secure and safe, besides getting good quality products. If you want to repair printers you need several parts from cartridges and screws—we provide all parts A-Z related printers parts whereas others may provide only some of the parts; we are a one stop destination for laser printer parts. We will deal only with limited, select partners in each state, not with everyone. What other providers are doing is they give the same products to several partners in the same city or

January 2019 IMAGING SOLUTION

area thus increasing to the unhealthy competition. Other challenge in the market is the increasing competition in imaging industry as it is the case in every other industry. To overcome this situation, we are adding more products like laser toner cartridges, OPC drums, copier parts and widening our portfolio. We are sure that this strategy will work.’’ Sarabjeet Singh adds, “Our main emphasis is on good quality, ethical business practices, good after-sales-service with warranty and better customer satisfaction. We pay special attention to customer satisfaction. Once customers come to us, in most cases, they do not leave us; they remain attached to us for a long time. GST has been a good step by the government, but its implementation is not total at present and many sellers are still trading in cash evading tax and this pushes those like us who pay GST into a disadvantage and makes competing difficulty in the market. We hope after 2019 elections, GST will be strictly implemented leaving no space for grey market. We import from tested providers from Europe and China. We have a network of about 100 committed partners spread panIndia. Currently, we are growing at an annual rate of around 30%. In 2019, we want to expand our business further into new territories where we are not still strong.” On message to the partners, Sarabjeet concludes, “I advice the partners already in the imaging line to stick to the line, not to stray into other areas because one plus point with the imaging line is here people can do business with limited investment and basic technical knowledge whereas in other lines (such as IT) the needed basic investment could be in millions of rupees and the outcomes or returns could be highly uncertain and risky.”

R.N.I. NO DELENG/2012/46000 | POSTAL REG. NO. DL(S)-01/3441/2019-21 | Date of Pub: 20 Jan. 201 | Postal Date: 24 & 25 of Same Month | Posted at: NDPSO