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Executive Summary 2021: YEAR IN REVIEW
by ochsnerweb
After a long and tireless year, in 2021 we continued our quest to keep patients first by fast, efficient vaccination. Watching our teams create ways for our clinicians to efficiently vaccinate patients in a parking lot might be one of my best Ochsner memories.
Everyone stepped up, completed any job needed including traffic control and really ensured successful event mass vaccination events. We made sure our clinical counterparts had what they needed in the mall, at the Pel’s game, at the Superdome or at a church. Thank you to all of you for your tireless efforts to make this a reality.
In addition, we brought Rush live on Epic! What an amazing win for Mississippi and Rush Health System. Collectively we truly made a difference in the lives of those patients.
Thank you for continued effort to keep our patients first.
• Our Patients Come First - Installed Live Chat and Chatbot in MyOchsner completing over 1200 live chats.
• Make the Right Choices Easy - COVID scheduling workflow that allowed patients to receive the correct dose sequence, without nursing intervention. By the end of 2021, Ochsner scheduled and completed over 650K doses of the COVID vaccine across the Ochsner system.
• We Give Clinicians the Time to Care - Completed the Refill Center Optimization, which enabled the expansion of that program to over 190 providers. From this project over 3500 refill messages were auto-routed saving over 17.5 hours per week.
• Build a Solid, Secure Foundation - Service Now Implementation
• Diverse Teams Make Us Stronger - System Ida Response from cancelled appointments, Meraki kits, AT&T blimp for cellular connectivity to hotel bookings for employees displaced by the storm.
• Integration and Systemness are Key - Rush ERP and Epic Implementation, Louisiana Women's Epic Implementation
• Digital is in Our DNA - Expanded Digital Medicine programs nationwide, completing over 18,000 enrollments
• We are Accountable and Easy to Work WithReviewed and approved over 500 projects for the Ochsner system.
