REGISTRATION 101 ADDITIONAL PAYMENT INFORMATION 1. Please make all checks or money orders payable to the City of Plano. Please print your driver’s license number and date of birth on your check. 2. A discount of 10 percent on classes is offered for all registrants 60 and older; trips and shows/events are excluded. 3. NON-RESIDENTS (INCLUDING PISD) ARE CHARGED AN ADDITIONAL $4 PER COURSE. 4. If you do not wish to pay with a credit card, you may visit any recreation center PRIOR to your registering and place a credit on your account using cash or check.
FINANCIAL ASSISTANCE Financial assistance is available for Plano residents for annual tennis passes, memberships and recreation course programs. Please call 972-941-7256 for additional information. (Application forms are available at planoparks.org.)
WAITING LISTS If a course is full you may ask to have your name placed on the waiting list for that course at no cost. The computer system maintains the waiting list in the order persons are placed there. When cancellation by a participant in the course occurs, the computer notifies staff members of an opening and of the first person named on the list. Staff will notify, in waiting list order, the persons on the list and offer the opportunity to register for the course at that time. Payment for the course will be required at the time of registration. If you are contacted from a wait list and enrolled for that course, you will be removed from any wait lists for similar courses.
REFUNDS Please read the following refund policy for courses, programs, trips and camps. Full refunds will be granted* when requested two weeks or more prior to the start date of the program. Refunds requested less than two weeks prior to the start date of the program will not be granted unless the vacated spot is filled. If the spot is filled, a refund less a $5 administrative fee will be granted. Medical refunds requested with a doctor’s note prior to the start date of the program will be granted in full. A prorated refund will be granted for medical refund requests received during or within one month of the program’s ending date. Refunds for outdoor camps will not be granted due to the following reasons: weather conditions, summer heat, sunburn, a camper’s behavior, absence from camp, or camp assignments. Parents are responsible for making sure children are registered in the correct camp program and session. If an error is found after registration, please call and have it corrected prior to the camp season.
To request a refund, please call the recreation facility where the program is offered, or the Parks and Recreation Administrative Office, 972-9417250. For outdoor camp refunds please contact the Outdoor Recreation Coordinator at 972-941-5403. Participants paying by credit card will have the refund amount credited to that credit card account. Courses cancelled by the Parks and Recreation Department due to low enrollment or other circumstances will result in one of the following: 1. the participant may register for another available course, or 2. the participant may have his/her money kept on account to use at a later date, or 3. the participant may request a full refund. *Refunds cannot be granted for non-recoverable costs on some programs and trips. For trips provided by outside travel agencies, the travel agency refund and cancellation policies will apply. Printed prices are subject to change without notice.
MAKE-UP POLICY Recreation Classes Plano Parks and Recreation is happy to accommodate make-ups for classes cancelled by the instructor or facility staff. The instructor will inform you of the day and time available for the make-up. If that day and time does not work with your schedule, or we are unable to accommodate a make-up, we will gladly refund you the amount paid for the cancelled class. We will also provide a refund for a class missed due to illness upon receipt of a doctor’s note within one month of the program’s ending date. For all other absences, a make-up or refund is not available. Aquatics Classes For classes cancelled by facility staff due to inclement weather or facility constraints, we will gladly refund you the amount paid for the cancelled class. Due to limited pool space and the Plano Parks and Recreation Department’s commitment to safety and quality instruction, make-ups for missed classes are not available.
INCLUSION POLICY Plano Parks and Recreation welcomes the participation of all individuals, including those with disabilities or special needs. We are committed to compliance with the ADA and providing reasonable accommodations to facilitate program participation. For participants with special circumstances who wish to participate in any traditional program, some accommodations may be available to provide inclusive experiences. Please contact us at 972-941-7327 or 972-941-7272 prior to registration, for details on how we can best support your abilities, interest and desire to participate. In addition to providing inclusion support in our traditional programs, we also offer programs specifically designed to meet the needs of individuals with disabilities. See Adapted Recreation on page 4.
972-941-7250 planoparks.org
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