Passport Patrika | July - September 2012

July - September 2012

Passport Patrika A quarterly bulletin of Passport services in India

External Affairs Minister Shri S.M. Krishna, Jammu & Kashmir Chief Minister Shri Omar Abdullah and Union Minister for New & Renewable Energy Dr. Farooq Abdullah inaugurating Jammu & Srinagar PSKs

EDITORIAL NOTE The July-September 2012 period was the first quarter after the country-wide rollout of 77 Passport Seva Kendras as envisioned under the

Passport Patrika July - September 2012

execution in June 2012. Thereafter, the project has entered into operation

Passport Patrika is edited and

and programme implementation phase.

Passport Seva Project. The Project achieved its goal of complete project

published by Muktesh Pardeshi, Joint Secretary (PSP) & Chief Passport Officer on behalf of

The highlight of the quarter was the visit of External Affairs Minister to Srinagar on 26th July to dedicate PSKs in Srinagar and Jammu to public service. In the august presence of Sh. Omar Abdullah, Chief Minister of

Central Passport Organisation,

Jammu & Kashmir, Union Cabinet Minister, Dr. Farooq Abdullah and other

Ministry of External Affairs,

political dignitaries, EAM also laid the foundation stone of a new Passport

New Delhi.

Bhawan in Srinagar. In 2011, the Passport Offices in Srinagar and Jammu rendered approximately 90,000 passport related services, marking 30% increase over 2010. These two Passport Offices are also playing an important

Editorial Team:

role in the implementation of the confidence-building measures between

Muktesh Pardeshi

India and Pakistan by way of facilitating travel of persons on either sides of

Sanjiv Aggarwal

the Line of Control.

Address: CPV Division,

The Estimates Committee of Lok Sabha undertook a study visit of Passport Seva Kendra in Lucknow. All three Hon'ble Members of Parliament

Ministry of External Affairs,

from Goa visited Passport Seva Kendra there. Earlier, the Standing

Patiala House Annexe,

Committee on External Affairs had visited PSKs in Bangalore, Mumbai and

Tilak Marg,

Ahmedabad. The Project has benefited enormously from valuable guidance

New Delhi-110 001.

received from Parliamentary Committees from time to time.

Tel: +91-11-23387013

Another notable development during this quarter was the revision

Fax:+91-11-23071370

of passport and related services fees which were notified in late September and which came into effect from 1st October, 2012. The revision was

Website: http://passportindia.gov.in

undertaken after ten-and-a-half years. Over these years, costs relating to establishment, capital expenditure, procurement of equipment, reimbursement to State Governments, postal expenses, printing of passport booklets, personalisation costs, IT expenses and other contractual payments

E-mail:

to service providers have gone up considerably. The enhanced revenue will

passportpatrika@gmail.com

be used for further expanding passport service network, upgrading technical infrastructure and improving public service delivery.

Design and Publishing Partner :

TATA CONSULTANCY SERVICES

Muktesh Pardeshi Joint Secretary (PSP) & Chief Passport Officer

CONTENTS

Passport Patrika

July - September 2012

3

SNIPPETS Passport Mela

In July & August 2012, Passport Melas were organized at 40 locations across the country as part of a special initiative taken by the Ministry of External Affairs to address the problem of non-availability of appointments at some locations. Total of 9,201 applications were collected during these Melas.

Passport Mela Brief

4

Passport Seva Kendra (PSK)

RPO

Applications Collected

Bangalore RPO

1,963

Dates

Locations

01 July 2012

Bangalore

Bangalore PSKs (Lalbagh & Sai Arcade), Mangalore PSK and Hubli PSK

01 July 2012

Delhi

ITO PSK, Gurgaon PSK, Shalimar Place PSK & Bhikaji Cama Place PSK

1,582

01 July 2012

Hyderabad

Tirupati PSK

408

01 July 2012

Ahmedabad

Ahmedabad - 1PSK & Vadodara PSK

362

01 July 2012

Madurai

Madurai PSK

01 July 2012

Madurai RPO

120

Surat

Surat PSK

242

07 July 2012

Kolkata

Behrampore PSK, Kolkata PSK

Madurai RPO

1,589

07 July 2012

Patna

Patna PSK

Patna RPO

213

07 July 2012

Chandigarh

Ambala PSK

84

07 July 2012

Jaipur

Jaipur PSK, Jodhpur PSK, Sikar PSK

827

Alappuzha PSK, Kottayyam PSK Cochin PSK, Aluva PSK Kollam PSK, Vazhuthacaud PSK, Neyyattinkara PSK Kozhikode 1PSK, Vadakara PSK Payyanur PSK, Kannur 1PSK

07 July 2012

Cochin

07 July 2012

Trivandrum

07 July 2012

Kozhikode

14 July 2012

Trichy

Trichy PSK, Thanjavur PSK

600

04 August 2012

Goa

Panaji PSK

41

04 August 2012

Malappuram

Malappuram PSK

563

Passport Patrika | July - September 2012

Cochin RPO

352 48 207

SNIPPETS Haj 2013 : Advisory for Passport Applicants

1. As decided by the Haj Committee of India (constituted under Act of Parliament No.35 of 2002), only valid passport holders (with validity at least up to 31.3.2014) can apply for Haj 2013. Therefore, all prospective Haj applicants are advised to get their passport issued before the Haj announcement 2013. The Haj announcement is likely to be made in February 2013 and Haj applicants may be required to submit their applications with proof of their valid passports by 15 March 2013.

2. The passport holders (including children and infants) are also advised to check the validity of their passports and if need be, get them renewed in time. The intending applicants for Haj 2013 should also ensure that their passports contain at least two empty visa pages adjacent to each other.

Otherwise, they are also advised to apply for renewal of their passports.

3. Before 2012, the general tendency among Haj aspirants was to apply for passports once the Haj announcement was made. Hence, Passport Offices were faced with huge rush for issuance of passports after the Haj announcement was made. This allowed insufficient time to Passport Offices and police authorities to complete requisite formalities in time and may have resulted in last minute disappointment in some cases.

4. In view of the above, all concerned citizens and prospective Haj applicants are advised to apply well in time for issuance of passports so that they have their passports ready by February 2013 well before the Haj announcement 2013 is made by the Haj Committee of India. All Passport Offices across India are being advised to provide requisite assistance for expeditious issuance of passports to prospective Haj applicants.

5. More details on how to apply for a Passport is available on www.passportindia.gov.in. For more information on Haj matters, please log on to www.hajcommittee.com.

New Delhi: 12 September 2012

Passport Patrika

July - September 2012

5

SNIPPETS Revision of Passport and related services fees

In exercise of the powers conferred by the Passports Act, 1967, the Central Government has decided to revise

Passport and related services fees w.e.f. 1st October, 2012. The current fees were last fixed on 29.03.2002.

The current regime of Passport fee came into force in July, 1993 subsequent to the passing of the Passport (Amendment) Bill, 1992 which permits the Government to fix the Passport fee on the basis of actual cost incurred on issuing of a Passport. In 1993, passport fee was fixed at Rs. 300/- which was increased to Rs. 1000/when the next revision took place in 2002. Over the last ten years, costs relating to establishment, capital expenditure, procurement of equipment, reimbursement to police authorities, payment to India Posts, printing of passport booklets, personalization costs, IT expenses and contractual payment to Service providers (such as TCS, NIC, NISG, C-DAC, STQC and ISP) have gone up considerably, which has necessitated increase in passport st and related services fees w.e.f. 1 October, 2012.

Ministry of External Affairs notification published in G.S.R. No. 731(E) is appended below: In exercise of the powers conferred by section 24 of the Passports Act, 1967(15 of 1967), the Central Government hereby makes the following rules further to amend the Passports Rules, 1980, namely: 1. (a) These rules may be called the Passports (Amendment) Rules, 2012. st (b) They shall come into force with effect from the 1 day of October, 2012.

2. For Schedule IV to the Passport Rules, 1980, the following schedule shall be substituted, namely: “SCHEDULE IV” (See rule 8) Schedule of fees payable in respect of applications for Passport and travel documents Scale of fees Tatkaal Fee (inclusive of normal fee)

Normal Fee Particulars of application

S. No.

India

Abroad $

€

India

Abroad $

€ (for Euro countries)

I. PASSPORT-1.

For issue of ordinary fresh passport or reissue of Passport containing 36 pages having validity of ten years (also applicable to minors in the age group of fifteen to eighteen years)

1500

75

60

3500

225

240

2.

For issue of ordinary fresh passport or reissue of passport containing 60 pages having validity of ten years (also applicable to minors in the age group of fifteen to eighteen years)

2000

100

75

4000

250

255

3.

For issue of ordinary fresh passport or reissue of passport of 36 pages for minors below eighteen years of age with validity of five years or till the minor attains the age of eighteen years, whichever is earlier

1000

50

40

3000

200

220

For issue of fresh or reissue of India-Bangladesh Passport or Passport for any other named foreign country with a maximum validity of ten years

1000

50

40

NA

NA

NA

5.

Replacement of passport of 36 pages having validity of ten years for changes in personal particulars

1500

75

60

3500

225

240

6.

Replacement of passport of 60 pages having validity of ten years for changes in personal particulars

2000

100

75

4000

250

255

4.

6

Passport Patrika | July - September 2012

IMPORTANT EVENTS Scale of fees Tatkaal Fee (inclusive of normal fee)

Normal Fee Particulars of application

S. No.

India

Abroad $

€

India

Abroad $

€ (for Euro countries)

I. PASSPORT-7.

Replacement of passport of 36 pages for changes in personal particulars for minors below the age of eighteen years with validity of five years or till the minor attains the age of eighteen years, whichever is earlier

1000

50

40

3000

200

220

8.

Replacement of passport of 36 pages having validity of ten years for deletion of Emigration Check Required stamp

1500

75

60

3500

225

240

9.

Replacement of passport of 60 pages having validity of ten years for deletion of Emigration Check Required stamp

2000

100

75

4000

250

255

II. SPECIAL TRAVEL DOCUMENT-10.

Emergency Certificate

NA

15

12

NA

NA

NA

11.

Certificate of Identity

1000

50

40

NA

NA

NA

12.

Additional ordinary passport containing 36 pages for any country with validity upto one year

1500

75

60

NA

NA

NA

500

25

20

NA

NA

NA

III. MISCELLANEOUS SERVICES-13.

Issue of Police Clearance Certificate or Surrender Certificate or any other miscellaneous certificates based on the Passport

IV. PASSPORT IN LIEU OF LOST, DAMAGED OR STOLEN-14.

For replacement of ordinary passport of 36 pages in lieu of lost, damaged or stolen passport

3000

150

110

5000

300

290

15.

For replacement of ordinary passport of 60 pages in lieu of lost, damaged or stolen passport

3500

175

130

5500

325

310

Note : 1.

2.

3.

4.

NA' means 'not applicable' Fee for a passport under Tatkaal scheme is inclusive of normal passport fee.

Tatkaal fee will be charged for issue of fresh passport within 1 – 7 working days of the date of application. In case of reissue of passports, Tatkaal fee will be applicable for 1-3 working days. The prescribed time limit is subject to fulfillment of all documentary requirements and completion of requisite formalities No Tatkaal fee is payable in the following cases, namely: (i) An applicant who has been advised to go abroad for specialised medical treatment and consultation (proof required for fee exemption), and an attendant; (ii) Death abroad of an applicant's spouse, father, mother, child, son-in-law, daughter-in-law, grandchild, brother or his spouse, sister or her spouse (applicant should provide sufficient details as to when and where death took place); (iii) All Diplomatic or Official passport holders (except persons, who were issued short validity diplomatic or official passports for short visits abroad) who apply for an ordinary passport in lieu of their Diplomatic or Official passport up to three years after expiry of passport; (iv) Casual visitors from India, whose passports are stolen or lost or damaged while abroad; (v) In Missions or Posts abroad, if a passport is issued in normal course on first come first served basis even within Tatkaal timeframe; (vi) Inter-country adoption cases if passport is issued within Tatkaal period.

Passport Patrika | July - September 2012

7

IMPORTANT EVENTS National Institute for Smart Government (NISG) celebrates 10 years

On 27 August 2012, NISG celebrated a decade of excellence of adding value to e-Governance at a ceremony that took place at Ashok Hotel, Delhi.

NISG is a valuable consulting partner in the conceptualization and implementation of Passport Seva Project.

Centre for e-Governance

Shri

Sachin Pilot, Minister of State for Communications and Information Technology rededicated the Centre for e-Governance (CEG) on 17 July 2012 at DeitY. The Centre has been inaugurated after renovation. It will be like a Hall of Fame for virtual personalities i.e. various eprojects.

The Centre has been envisaged as the platform for showcasing advancement in ICT domain especially in e-Governance by demonstrating applications from states, central line ministries, DeitY organizations and other implementing agencies.

There are 12 touch screen kiosks at CEG, and at each kiosk a different application is showcased.

The applications being showcased are Kiosk for CSCs - SBI, e-Mitra – Rajasthan, Akshaya – Kerala, Mee Seva – Andhra Pradesh, e-Sanjeevani – C-DAC Mohali, Language Technologies – DeitY, BOSS – DeitY, MSDP – C-DAC Mumbai, Passport Seva Project – MEA, E-Nose, E-Tongue & E-Vision – CDAC Kolkata, Best Practice e-Governance Solution–NIC, Sanyog, Punarbhava portal– Media Lab Asia.

British MPs visit Herald House PSK

Mr. Lord Faulks, MP, Mr. Matthew Hancock, MP, Mr. Oliver Colvile, MP & Mr. Shiv Haria Shah visited Herald House PSK, Delhi. Walkthrough of complete PSK operations was arranged for visitors. The delegation was impressed with the PSK and its smooth operations.

Media Roadshow in Panaji

O

n 03 August 2012, Shri Muktesh Pardeshi, JS (PSP) & CPO and Shri Krishan Kumar, RPO Goa addressed a media roadshow in Goa. During the roadshow, the local media was briefed on performance of Goa PSK from its inception till date.

Media Roadshow in Lucknow

On 08 August 2012, Shri J P Singh, RPO Lucknow along with executives from Service Provider addressed a media roadshow in Lucknow. During the roadshow, the media was briefed on new initiative of allowing walk-ins for special categories.

RPO also talked about the issue of waiting for passports and problem of agents/touts that would be resolved with operationalization of PSKs in Kanpur, Lucknow, Varanasi and Gorakhpur.

Media Roadshow in Kolkata

O

n 21 August 2012, Shri Muktesh Pardeshi, JS (PSP) & CPO and Dr. R Sivakumar, RPO Kolkata along with executives from Service Provider addressed a media roadshow in Kolkata. During the roadshow, the local media was briefed on PSP Programme and benefits it has given to the citizens.

Media Roadshow in Hyderabad

On 19 July 2012, Dr. K Srikar Reddy, RPO

Shri Sachin Pilot, Minister of State for Communications and Information Technology at the inauguration of CEG

8

Passport Patrika | July - September 2012

Hyderabad and Dr. K Gopinatha, Director, EDS – (eSeva) addressed a media roadshow at RPO Hyderabad. During the roadshow, the media was briefed on new initiative of allowing walk-ins for special categories. RPO also informed that all pending cases of 2010 and 2011 in the old legacy system have been closed and closure letters were being dispatched, Gratis passports will be issued to cases where the application date is after 01 July 2011.

IMPORTANT EVENTS Heads of Mission Conference

D

uring 14-16 September 2012, the fourth Conference of Indian Heads of Mission was organized. The conference was addressed by Dr. Manmohan Singh, Prime Minister, Shri S.M. Krishna, External Affairs Minister, Shri Ranjan Mathai, Foreign Secretary and other dignitaries. A presentation on PSP was made by Shri B. K. Gupta, AS(CPV).

Estimates Committee Visit - Lucknow PSK

MPs Visit – Panaji

O

Dr. Manmohan Singh, Prime Minister addressing Heads of Mission Conference

n 03 August 2012, the Chairman of the Estimates Committee, Shri Francisco Sardinha along with Shri Shantaram Naik, MP and Shri Shripad Naik, MP visited RPO Panaji. The delegation was given a detailed walk-through of the PSK operations. The visiting dignitaries also interacted with applicants to understand and address their concerns.

Excerpts from External Affairs Minister Speech The well being of overseas Indians is one of the core responsibilities and concerns of Indian Missions. Embassies and Consulates should be proactive in terms of mitigating problems faced by Indians abroad. Heads of Missions have a special responsibility to play a leadership role in taking up and resolving issues faced by Indian citizens abroad. The operationalization of 77 Passport Seva Kendras throughout the country in a period of two years is part of efforts to provide timely delivery of passport services to fellow citizens.”

Estimates Committee Visit – Lucknow

On

10 July 2012, Parliamentary Estimates Committee led by Shri Francisco Sardinha, Hon'ble MP and Chairman visited PSK Lucknow. Estimates Committee consists of 30 members elected by Lok Sabha every year with the Chairman appointed by the Speaker from amongst the members. The Estimates Committee is constituted under Rule 310 of the Rules of Procedure and Conduct of Business in Lok Sabha for examination of such of the estimates as may seem fit to the Committee or are specifically referred to it by the House or the Speaker. During the visit, PSK operations were demonstrated to the Committee.

Shri Muktesh Pardeshi, JS (PSP) & CPO welcoming Shri Francisco Sardinha, Hon'ble MP & Chairman at PO, Goa

Secretary, Department of Electronics and Information Technology visits Bangalore PSK

O

n 10 July 2012, Shri J Sathyanarayna, Secretary, Department of Electronics and Information Technology visited Bangalore PSK. During the visit, he keenly observed the PSK process and interacted with citizens to understand their issues and experiences.

Shri J Sathyanarayna, Secretary, Department of Electronics and IT during walkthrough at Bangalore PSK

Passport Patrika | July - September 2012

9

COVER STORY Jammu and Srinagar: Passport Seva Kendras Inauguration

The inauguration of Jammu & Srinagar PSKs was done on 26 July 2012 by Shri S. M. Krishna, External Affairs Minister at Sher-i-Kashmir International Conference Centre (SKICC), Srinagar. The event was attended by Shri Omar Abdullah, Chief Minister, Jammu & Kashmir, Dr. Farooq Abdullah, Union Minister for New & Renewable Energy, several J&K Ministers, MPs, MLAs and other dignitaries. The two PSKs in the state have combined capacity to serve over 400 citizens in a day. On the occasion, External Affairs Minister also laid the foundation stone of Passport Bhavan building planned at Rajbagh in Srinagar. The new building will be built on a one-acre plot and will be housing the Passport Office, Passport Seva Kendra and staff quarters.

Excerpts from External Affairs Minister's Speech “In a short time, we moved from Pilot Project mode in May 2010 in Bengaluru to the commencement of nation-wide rollout of Passport Seva Kendras in June last year. In June 2012 all the 77 PSKs were set up and operationalised in the country. This has been a remarkable journey over last two years. In this connection, I acknowledge the significant contribution of the Service Provider Tata Consultancy Services. I would like to commend the Passport Seva team for their devotion to public duty and to our Service Provider, TCS, for their earnest efforts in speedy implementation of the Project.�

Shri S. M. Krishna, External Affairs Minister addressing the gathering

10

Passport Patrika | July - September 2012

KNOWLEDGE SHARING

Chief Guests laying the foundation stone of Passport Bhavan, Srinagar

Dignitaries at dais

Model of proposed Passport Bhavan

Welcome & ribbon cutting ceremony at PSK Srinagar

Delegation during walkthrough of Srinagar PSK operations

Passport Patrika | July - September 2012

11

PSP IN MEDIA

Courtesy: The Business Standard, 30 September 2012 12

Passport Patrika | July - September 2012

13

PSP IN MEDIA

14

Passport Patrika | July - September 2012

PSP IN MEDIA July 15, 2012

Passport Seva Kendra: a feather in Madurai's cap http://www.thehindu.com/todays-paper/tp-features/tp-editorialfeatures/article3641367.ece

The presence of the Passport Seva Kendra, popularly known as PSK, in Madurai and Tirunelveli, is a welcome feature for the simple reason that every year the authorities issue a whopping 1.80 lakh fresh passport booklets to applicants from the region.The Passport Office (Madurai Region) has jurisdiction over Madurai, Theni, Dindigul, Sivaganga, Ramanathapuram, Virudhunagar, Tirunelveli, Tuticorin and Kanyakumari districts. There are two state-of-the-art PSKs in Madurai and Tirunelveli, which cater to the needs of the public. Till about five years ago, the citizens from the southern part of Tamil Nadu had to visit Tiruchi Passport Office for issuance of passports and other related queries. Understanding the need of the people, the Ministry of External Affairs opened the Madurai Passport Office on December 17, 2007. Though this was welcome as public from as far as Kanyakumari district could save travelling time, the pace of issuance of passports picked up when PSK was established in Madurai and Tirunelveli in 2011. With just about 70 staff, the Passport Office received close to 750 applications every day from the public through nine districts at its two PSKs, ably supported by the TCS (Tata Consultancy Services). Besides, another 100 to 150 applications are received daily through the DPC (District Passport Collection Centre) situated in the Collector's office in all the southern districts. Public, residing in towns other than Madurai and Tirunelveli, may submit their passport applications with the relevant documents and demand draft in these DPCs. For the computer-literate and for those people who have access to Internet, the eappointment system available at the PSK (www.passport.nic.in) is quiet user-friendly. By getting the appointment, an applicant can file his/her papers on the prescribed date and time, thus avoiding undue delays and long queues. Upon filing the mandatory papers such as birth certificate (for age proof) and voter ID card issued by the Government of India (for identity-cum-address proof), among other relevant documents along with the application, the staff forward them for police verification. On receipt of online confirmation from the Police Department, the passport is issued within three days. To put it in a nutshell, an applicant would get his new passport through the ordinary channel in 30 to 35 days. For those preferring the 'tatkal' route, the passport is delivered in less than seven working days from the date of acceptance. While the fee for normal process is Rs 1000, it is Rs 2,500 for 'tatkal' applicants.

Tech savvy In Tamil Nadu, the PSK is available at Chennai, Madurai, Tiruchi, Tirunelveli and Coimbatore. The Government of India is keen on providing more and more PSKs to cater to the needs of public seeking passports. The PSK concept is widely accepted now as it is yet another step towards getting closer to technological advancement.

Apart from security point of view, the state-of-the-art facility to scan and cross-check the documents such as birth certificates help the authorities in identifying bogus papers with much ease now. Further, the eappointment facility has, to a great extent, discouraged public from approaching touts, who used to lure gullible persons with promise of getting the booklet in no time and vanish with fancy sums. The user-friendly websites and the frequently-asked-questions (FAQ) and answers come in handy for people who seek passports. The SMS facility, which reminds the applicant about the various stages of the status of application, too keeps them informed and the likely delivery time at their doorsteps. For instance, when the application is despatched to the police for verification, the applicant gets an SMS – “Application despatched for PV”. On receipt from the police, the applicant gets an SMS – “PV complete” -- and at the final stage of despatch, it informs the applicant. Clear mention of the mobile phone number in the application would help keep track of the application. A decade ago, the passport authorities had backlog in issuance of fresh passports due to various factors. However, with rapid technological advancement, things have become easier to handle today. Holding 'adalats' at periodic intervals has helped in identifying and redressing complex cases now and then.

Passport Patrika | July - September 2012

15

PSP IN MEDIA

Courtesy: The Tribune, 09 July 2012

16

Passport Patrika | July - September 2012

PSP IN MEDIA

Passport Patrika | July - September 2012

17

PSP IN MEDIA

(Activities during Hindi Day and Hindi Fortnight)

(On 14 September 1949 the Constituent Assembly of India unanimously decided that Hindi will be the official language of India. To commemorate the historic occasion, Hindi Diwas is observed every year this day.)

18

Passport Patrika | July - September 2012

VOICE OF THE PEOPLE Citizen Feedback

PSK-wise Overall Citizen Satisfaction Index

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Cleanliness and Ambience

Courtesy

Excellent

Efficiency

Good

Overall Experience

Poor

Average of 99.57 % Citizen Satisfaction level overall for all PSKs.

Passport Patrika | July - September 2012

21

EMPLOYEES CORNER Appointments & Retirements

DPCs held during the period S.No. 1.

2.

Name of DPC Suptd. to PGO Assistant to Supdt.

DPC held on

Approved for promotion

21.09.2012 21.09.2012

16 19

List of officers who have joined on deputation S.No. 1.

2.

3.

4.

5.

Name Shrimati T Ajungla Jamir Shri Sanatan Shrimati C B Joya Shri Deshraj Yadav Shrimati Shashi Bala

Station

Date of joining

Guwahati H/o, Ranchi H/o, Trivandrum Jaipur Jaipur

21.08.2012 21.08.2012 16.07.2012 29.08.2012 17.09.2012

Post PO DPO DPO APO APO

List of officers who have joined in CPV Division S.No. 1.

2.

3.

Name Shri Narender Singh Shri Hemant K Srivastava Shri Suresh Rana

Date of joining

Designated DPO (Cadre & Welfare) DPO (PV.Vig) APO (PG)

03.07.2012 13.09.2012 06.09.2012

Deputationist who have relinquished the charge S.No.

Name

Post

1.

2.

Shri T Armstrong Changsan Shri Amrendra Kumar Sengar

PO PO

Date of relinquishment 21.08.2012 17.08.2012

Station Guwahati Ghaziabad

List of officers retired/ VRS from service w.e.f. July 2012 - September 2012 S.No. 1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

22

Name

Post held

Date of birth

Date of Retirement

Station from

Shrimati K M Durga Shri N Gajendiran Shrimati P Sarada Shrimati B Prameela Kumari Shri B Boopathy Shrimati Anil Grover Shrimati J M Kaungal Shrimati S S Dicholkar Shrimati N N Mahale Shrimati G Padmavathi Shrimati Sarada R Verma Shrimati Krishna Rani Shri Ranjan Kumar Das Shri N C Mitra Shrimati N Kasthuri Shrimati P Nijhawan Shrimati B Prasannakumari Shri S A A Malikhan Shrimati Urmil Rani

PGO PGO Supdt.

APO APO APO PGO APO APO Supdt.

DPO APO LDC PGO Asstt.

APO APO APO APO

30.11.1953 06.07.1952 07.07.1952 16.07.1952 04.07.1952 08.08.1952 14.08.1952 15.08.1952 20.08.1952 30.08.1952 31.08.1952 05.08.1952 09.11.1982 12.03.1953 05.09.1952 03.09.1952 03.09.1952 16.09.1952 06.09.1952

31.07.2012 (VRS) 31.07.2012 31.07.2012 31.07.2012 31.07.2012 31.08.2012 31.08.2012 31.08.2012 31.08.2012 31.08.2012 31.08.2012 31.08.2012 14.09.2012 (Resigned) 30.09.2012 (VRS) 30.09.2012 30.09.2012 30.09.2012 30.09.2012 30.09.2012

Kozhikode Chennai Kozhikode Hyderabad Chennai Chandigarh Ahmedabad Pune Thane Chennai Cochin Chandigarh Ahmedabad Delhi Chennai Amritsar Cochin Chennai Chandigarh

Passport Patrika | July - September 2012

EMPLOYEES CORNER All India Passport Employees Association call on External Affairs minister

On 04 July 2012, Office Bearers of All India Passport Employees Association (AIPEA) called on Shri S. M. Krishna, External Affairs Minister. They exchanged views on the progress in implementation of Passport Seva Project and various service matters.

Passport Office Vignettes

Onam Festival celebration - Passport Office, Trivandrum

Onam Festival celebration - Passport Office, Malappuram

Passport Patrika | July - September 2012

23

Passport Seva Project - Key Milestones Numbers Speak - as on 30 September 2012 Number of PSKs operational

77

Number of Passport Applications processed (Between May 2010 to September 2012)

46,23,970

Number of PCC processed (Between May 2010 to September 2012)

2,44,255

Number of languages supported at the Call Centre

17

Citizen Satisfaction Index at PSK

99.5%

Go Live Certification by STQC, DeitY

Jun 2012 Apr 2012 Feb 2012 Jan 2012

Dec 2011 Jun 2011 Jan 2011 Aug 2010 May 2010

Pilot project certified by STQC, DeitY

Countrywide rollout begins: 8th PSK launched in Tamil Nadu

77th PSK launched in Delhi

70th PSK launched in Kerela

50th PSK launched in Delhi

40th PSK launched in Rajasthan

30th PSK launched in Andhra Pradesh

3 Pilot PSKs launched in Haryana & Punjab

4 Pilot PSKs launched in Karnatka

Key Service Indicators - During 01 July 2012 to 30 September 2012 Average number of citizens serviced daily

Over 28,000

Average number of calls received at the Passport Seva Call Center daily

Over 24,500

Average number of hits to the passportindia.gov.in portal saily

Over 65,000

Ministry of External Affairs Government of India

In partnership with

www.passportindia.gov.in 24x7 Call Centre Toll free number 1800-258-1800