Franchise New Zealand - Year 29 Issue 04 – Summer 2021 by Franchise New Zealand

BUY YOUR OWN BUSINESS

Summer 2021

franchise.co.nz

Year 29 Issue 04 $8.95

racing ahead

take control of your own future in 2021 INSIDE | everything you need to know about buying a franchise endorsed by

2904_Cover_Final.indd 1

Westpac Directory of Franchising Over 275 different franchises

3/12/20 1:42 PM

We Speak Your

Language At CrestClean we are hugely proud of our cultural diversity with franchise owners from over 54 countries, all operating successful cleaning businesses.

To celebrate we invited some of our franchise owners to share their stories in their first language. In a series of unique individual videos, hear what they most enjoy about being a CrestClean business owner.

crest.co.nz/english

WATCH THEIR STORIES

crest.co.nz/filipino

crest.co.nz/mandarin

crest.co.nz/fijian

crest.co.nz/korean

crest.co.nz/spanish

crest.co.nz/fiji-hindi

crest.co.nz/globalsuperstars

We have franchise opportunities all around New Zealand. Call for an information booklet: 0800 273 780 or visit crest.co.nz Find us on Social Media!

crest.co.nz/hindi

/crestfranchises

@crestclean

NEW YEAR NEW START A new year often means a new start. Many people are looking for new career opportunities that put them in greater control of their own financial destiny. Is your business ready to make the most of this opportunity? At Goodwin Turner Commercial Lawyers, we advise established franchise brands on the legal aspects of business – adding the legal framework to their passion and drive. Make the most of the current interest in franchising and ensure your business is well positioned to be No.1 on everyones list.

For sound legal advice you can rely on – call us today.

Global Law Experts Franchise Law Firm of the Year – 2014-2020

Goodwin Turner are franchise specialists with a team of industry leading legal experts. You can be assured of receiving practical commercial advice and individually tailored solutions that will add value to your business.

s n a l P 2021 1. 2. 3. 4. 5.

Who’s Who Legal Recognised Leader in Franchise Law – 2017-2020

Franchising | Property | Intellectual Property | Employment | Commercial & Contract

09 973 7350 info@goodwinturner.co.nz www.goodwinturner.co.nz 15552_Franchise Advert_Summer2020_FA.indd 1

18/11/20 1:44 PM

franchise.co.nz

I have sometimes heard people describe a franchise as ‘a business in a box’ – all you have to do is buy the box and you’ll get everything you need. Personally, I don’t like the description, because it doesn’t take into account the complexity of running a business, and the relationship between the franchisee and franchisor that supplies not just the initial system but training, support, mentoring and more.

• • • • •

Tiered 410 seat theatre 17 conference / breakout venues all with natural light 24 hour business centre Professional and friendly staff In-house multi-media technical services

AUCKLAND’S “ALL IN ONE” SOLUTION • • • • • •

Dedicated conference / banquet team 450 free car parks 148 newly refurbished ensuite accommodation rooms Gymnasium, outdoor swimming pool, spas Wellington’s Restaurant and Bar 24 hour room service

Contact Shelley Trutsch Conference Business Development Manager Ph 09 526 3008 or email shelleyt@waipunahotel.co.nz www.waipunahotel.co.nz

I must admit, though, that it wasn’t until we looked at the cover picture for this issue featuring champion bike racer Avalon Biddle that I started thinking of owning a franchise as being like riding a motorcycle. A good franchise is a powerful business model, but you need to be taught how to find your balance and ride it safely, then coached in how to get the best out of it. Once you’re confident, it’s up to you how far and how fast you go – and, as Avalon has demonstrated, that comes down to attitude and determination. In this issue, we try to help you understand some of the processes involved in choosing the right franchise for you. Our cover story explains how buying a franchise can help you achieve your goals (page 6); Philip Morrison helps you work out what you can afford (page 64) and we take a look at franchises as side hustles and investment opportunities (page 40). Daniel Cloete suggests ways to turn your management experience into a business (page 23) and we have updated our famous list of questions to help you find the right opportunity (page 46). There’s also a ride of a different kind, as Scott Greenberg describes the emotional rollercoaster of his 10 years as a franchisee. Scott is a renowned speaker at franchise conferences overseas, and we’re proud to feature an extract from his new book (page 30) which will ring true with every experienced franchisee. And there are interviews with franchisees and franchisors from a wide range of industries to help you learn more about the opportunities available. Along with our website, you’ll find everything you need to help you make the right decision. The strange year that was 2020 is over; now it’s time to revive, refresh and re-set your goals for 2021. Time, in fact, to get back on the bike and look at a business of your own. Simon Lord Publisher, Franchise New Zealand PS. If you want another copy of this magazine for yourself or a friend, call 0800 FRANCHISE or visit www.franchise.co.nz to get a free print or digital issue

PUTTING PEOPLE in BUSINESS

proudly supported by

endorsed by

Published by: Franchise NZ Marketing Limited PO Box 308 089, Manly 0952 New Zealand P 0800 FRANCHISE (0800 372 624) info@franchise.co.nz www.franchise.co.nz ISSN 1172-059X (Print) ISSN 2324-5204 (Digital) Designed and produced by CDQ Design for Marketers P 021 64 45 45 paul@cdq.co.nz Principal: Paul Donovan

EDIT Contents 2904c.indd 1

3/12/20 12:26 PM

al exp Gener ses expen le ic h Ve yees lo p - em ses Wages Expen ariable V l a t o T

RACING AHEAD

2,500 350 2,000 4,500 1,500 1,500 10,000 1,000 500 50 24,3

Costs Fixed nting u o c Questions To Ask Ac fees Will It Make s k xpense About A Franchise Ban unicMoney? ation e le m ic m h o C n - ve tiocalculate What do you need to know eHow whether ciato D pre y it ic before you buy a franchise? Ele acfranchise is a worthwhile tr e Here’s a comprehensive list Ininvestment loan suranc siness st - bu Intere s s se xpense expen Legal ation e r t s ) in e m Adm om ho Office king fr if wor Rent ( ery es Station xpens ixed E F Total

What’s it really like being a franchisee? Scott Greenberg describes his journey

Aaron Staples Photography

How buying a franchise can put you in control of achieving your personal and financial ambitions

Emotional 31 The Roller Coaster

16,55

40,

Summer ax ry & T 2021 ee Sala is h c n ra fore F Year 29 ofit be & Tax SalaryIssue Net Pr Salary e e ee04 is is h c h n c a n r a F r es

xpens

Total E

Welcome to New Zealand's BUY YOUR OWN BUSINESS magazine 9 Powering Ahead

22 Perfect Timing

10 Ideas Unleashed

23 Turn Your Experience Into A Business

InXpress franchisees help businesses get their products to the people

High standards mean high performance for Stihl Shop licensees New NumberWorks’nWords franchisee follows her passion for education

11 Family First

V.I.P. offers flexibility and the chance to grow with a familyfriendly business

13 Prevention And Cure

Autoblast is the name to go to in rust removal and prevention

14 Taking Treatment To The People

HB Laser Skin Clinics combine multiple outlets with low overheads

15 Investment Properties

Mizin Cabins offers recurring income from a semi-passive investment

16 Updates

Our pick of the top news stories from franchise.co.nz

19 Room In The Middle

Focus on mid-size property maintenance pays off for Foundation One franchisees

21 Out In Front

Pit Stop franchisees find success with NZ’s largest automotive service franchise

37 Rich Pickings

Provender franchisees enjoy flexible lifestyle as their machines make money 24/7

39 Executive Decision

less fore F ) ofit be & Tax at 28% alary Net Pr hown s ( x isee S h 54 Full OncoFor c n e TaFranchising a m r In fore F besuccessful FANZ celebrates ofit a Net Pr nt Summit and plans a full on Investme n r u t e programme for xR Ta2021 er Tax After ss) Aft ofit/(lo eturn) 56 Looks Matter r p t e tive R N (Nega ent Up Guys % m A new look for Touch as t t n s e e Inv estm on Inv franchisees get busy Return

FocalPoint is a coaching opportunity from one of the best57 Advice Pays Off known names in business Franchise Accountants help 40 Side Hustle people buy, manage and grow Can a franchise be a part-time great businesses business or passive investment? 59 Mutual Benefits 25 Hitting Pay Dirt Greg Nathan provides some tips Speed Queen operator watches 41 The Full Package on working with your spouse Pack & Send franchisees solve the money come in every day 61 Embracing The Future freight problems profitably 27 Value Added Scratchpad Technology Learning Orb360 maximises the value of 42 Locals Backing Locals Centres franchisees teach vital MTF Finance wants communityintellectual property rights for skills minded franchisees to help local franchises 62 Right Behind You people and businesses 28 Building Great Support turns Paramount 44 Make The Switch Franchisor Teams Services franchisees into Jim’s Test & Tag franchisee found successful business owners Franchize Consultants help first-time success as a business accelerate your results through 67 Expanding Market owner improved capability HeatSavers franchisees make homes healthier, warmer, drier 45 Your Journey Into Business 29 Perfect Timing and more efficient Iridium Partners match the Demand for investment property 82 Controlled Growth right people with the right fuels growth for Pukeko Rental Boom times for Ecomist helping opportunities Managers businesses and homeowners 35 Drawing People Together 51 One Of The Best tackle pesky pests Just Cabins offers new Seasons Art Class franchisees 68 Westpac Directory opportunities for recurring create great part-time of Franchising income, passive investment businesses with smart returns Comprehensive details and 53 Choice! 36 Celebration investment levels for over 275 A Buyer’s Choice Home Dream Doors franchisees are franchise and master franchise Inspections offers big rewards for achieving record sales around opportunities. Also includes the right people the country advisors and index to advertisers Daniel Cloete from Westpac discusses how to use your management experience to good effect in choosing a franchise

Westpac Directory of Franchising Over 275 different franchises

Editor Simon Lord Client & Publication Co-Ordinator Zara Askew

Contact

For information about subscriptions, advertising or other matters, please ring us on 0800 372 624 or email info@franchise.co.nz

Business Development Copyright Sally Knight All Franchise New Zealand Writers media are copyright ©Franchise Glenn Baker NZ Marketing Ltd. and no part Crispin Caldicott may be reproduced without the Ross Lindsay specific written permission of Catherine Lord the publisher.

Submissions

78 Specialist Advisors

The publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

81 Other Services

Disclaimer All franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned. Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice. Neither the publisher nor the FANZ accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher or the FANZ.

Cover: Aaron Staples Photography

68 Franchise and Business Opportunities

EDIT Contents 2904c.indd 2

55 7 (2

3/12/20 12:26 PM

Opportunity: XXXX

How buying a franchise can put you in control of achieving your personal and financial ambitions

racing

hen you watch Avalon Biddle race, she becomes part of the motorbike. The diminutive figure is tucked into the machine, her arms and legs like control levers, shifting her weight to get every bit of speed and every bit of grip from the tyres, using everything to her advantage. Her many race wins in a hugely competitive (male-dominated) sport are the result not just of talent but of preparation. She’s spent hours in the gym to give her the strength to control the heavy 600cc Supersport bikes; she spent 6 years living mostly in Europe to improve her game; she has engineers to help her fine-tune the machine to racing readiness; and from the very start she’s had the support of her family and friends to help her reach the top. She’s also given back, helping people learn to ride safely, encouraging others to race, and rewarding her sponsors with more than just a name on the side of her bike (see page 42). It’s that same combination of preparedness, training, skills, commitment and support that you need if you want to be your own boss. Actually starting your own business is easy, but running a business that will deliver the personal and financial results you want is rather more difficult. That’s where buying a franchise can give you a competitive advantage from day one. You’ll not just be provided with a business model that gives you the machine you need to succeed – you’ll be taught to control it, and guided as you learn to get the maximum performance out of it. Of course, no franchise is a guaranteed success and a potential franchisee must always be cautious, but there is no doubt that – provided you choose well – buying a franchise significantly increases the chances of getting what you want out of owning your own business.

Support Franchising, properly done, is a ‘partnership’ between franchisee and franchisor: the franchisor makes his or her income from the success of your business, so it’s in their interests to help you make the most of your territory. Consequently, you should get a level of support which the independent business person can only dream of. This starts with the selection process. It’s not in a good franchisor’s interests to appoint anyone who they don’t think will succeed, so just by being offered the franchise you should be confident you possess the necessary qualities. The more rigorous the selection process, the better for you – no matter how it feels at the time. Equally important is the continuing support. A franchisor should have people experienced in every aspect of the business you run who can answer any questions you have on a day-to-day basis. In addition to this they have a monitoring role, helping you to maximise your performance in such areas as production costs, sales, promotion, staff recruitment and so on, and providing additional training or advice as required. Many franchisors also carry out some management functions on behalf of their franchisees such as making customer bookings, quoting and even invoicing or credit control. These can be invaluable in saving your time to spend on actually doing the work that you get paid for.

Power behind you Every racer needs a powerful engine if they’re going to be competitive, and buying power is a major strength of franchised chains. If you owned

Ready to go When you buy a franchise, you’re buying a ready-made business format that someone else has researched and developed for you. Your own business may not yet exist in the location you want, but all the product design, service parameters, business systems and profitability studies have been carried out already. You buy the franchise and it’s up to your own efforts to make it successful in your area. It’s like buying a racewinning bike – someone else has already proved that it works; now you need to learn to ride it as well as them and keep it operating at peak performance. If you’ve never worked for yourself before, you won’t believe how hard running your own business will seem at first. But if you buy a franchise, because of the guidance you receive from an experienced franchisor, your own hard work will always be directed to the right areas. That saves your time, effort and money from being wasted on trying things the franchisor has already discovered don’t work.

Training When you buy a franchise, a good franchisor will ensure that you are fully trained in every aspect of running your specific business – not only using the equipment but managing people and cashflow, creating your customer database, purchasing, promoting the business, and lots of other things.

6 EDIT Cover 6 Story.indd 1

Aaron Staples Photography

In many cases, this will extend to setting up your accounts on a computerised system using a standard template (something that can save you a lot of time) and setting measurable and achievable goals for your business using Key Performance Indicators (KPI’s). No-one expects to be a winner straight away, but by sharing and comparing statistics from other franchisees in the same group, you can see how to improve your performance and stay on track as you grow. In addition to this benchmarking, you should get a detailed operations manual to help you apply the systems and processes you’ll need to run your business efficiently and profitably. Franchise New Zealand

Summer 2021

Year 29 Issue 04

3/12/20 1:48 PM

ng ahead an independent sports shop, for example, you’d pay the going rate for a brand of golf clubs. If you sold a lot of them, you might get them a bit cheaper. But if you’re part of a chain of 20 franchised stores, you’ll get a substantial discount. In the same way, if you buy a piece of equipment recommended by the franchise, or services such as insurance or communications, you should get them cheaper than you would as an independent operator. Some items may even be unique to your franchise. These benefits could more than make up the ongoing franchise fee you pay, as well as gaining you an edge over your competitors on price or improving your bottom-line profit. Another advantage is that a manufacturer is a lot less likely to let you down on quality or delivery, too – and might help fund special promotions because of your importance to them.

Off the line faster You’ll only open your business once, but your franchisor will have plenty of experience. That means that everything should be smoother for you – service and quality should be better, wastage lower, and your business should be known and well-promoted right from the start. In turn, that means reaching profitability faster, which is good news for you and your bank manager. Of course you’ll still have to work at it to stay ahead, put in the hours and the effort, be prepared to get on the phone and follow up online contacts or go out and meet new people, but even here the franchisor will have been able to help you prepare what to say and how to organise your time. And you are likely to have one of the franchisor’s trained team come

along and help you for the first few days or weeks to ensure that you feel comfortable with the business and, crucially, build a good reputation with your new customers right from the start.

Ready-made reputation The partnership between Avalon and her franchise sponsors MTF Finance works so well because each of them brings a known name and qualities to the other. An independent business starting up has to create a name and a reputation for itself – often a long, slow and expensive process. In comparison, an established name is probably the most visible part of the franchise operation and, if the franchisor has done the preparatory work properly, it gives the new franchisee a head start. Not only will consumers know the name and what it stands for, but there will be a battery of back-up material – leaflets, clothing, signage, advertisements, websites, vehicle designs and so on – all reinforcing your business identity. Of course, not every franchise brand has the pulling power of, say, Columbus Coffee or Pit Stop, and some newer franchises won’t be able to offer that at first. But newer franchises tend to require lower investment levels in their early days, and as each additional franchisee joins so the brand – and its buying power – become more valuable.

Staying in front When a new business opens, it needs a competitive advantage to succeed. As time goes by, new competitors often erode that advantage, and you have to find new ways of staying in front – just as engines need new parts and re-tuning. Because a franchisor needs to succeed to keep their profits up and attract new franchisees, it is their job to carry out constant research and development on new products, and find better and cheaper ways of doing things. An independent business is just that – on its own. However, in an established franchise you have not only the support of your franchisor, but also all the other franchisees who have been through the stage you are now at and understand the problems. This support can be invaluable when the going gets tough – as it certainly will on occasions.

Part of a team One of the hardest things about running your own business is that sometimes you feel very much on your own. Where do you go to when you want to chew over problems, or to talk over a new opportunity, or to get information on a new piece of equipment? With a franchise, you have a choice. There’s a franchisor on the other end of the phone or the email whenever you need specific advice. You have other franchisees who are running into exactly the same sort of issues as you on a regular basis, and some of them are certain to become good friends – the sort of friends you can ring up and let off steam to occasionally. And then there will be field visits from franchisor staff, franchise meetings, conferences, newsletters, What’s App groups … It all helps to reduce that feeling of isolation as well as ensuring that you have the knowledge and the tools you need to create your own business.

It still means hard work In the following pages, you’ll find plenty of examples of people who have invested in their own businesses. Some have just started, some are racing ahead, some are already winners.

Aaron Staples Photography

What their stories will show is that success in business, just like success in top level sport, requires hard work, commitment and a lot of learning. If you are looking at taking up a franchise, don’t forget that. Choose one that you believe you will enjoy working in, and be prepared to put your all into it. Franchising cannot guarantee success, but through training, support, power and processes, it can stack the odds in your favour and empower you to achieve your goals. How far you go is up to you – you are the one riding the business machine. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

EDIT Cover 6 Story.indd 2

7 3/12/20 1:49 PM

POWERING AHEAD Onkar Singh: ‘Even with a five-week lockdown, the business thrived’ but Peter and Dale could not have made things easier. It was still a massive learning curve but they gave us a whole heap of guidance: Peter stayed with us for six weeks full time after we finally took over in October, Dale for longer, and they will both be on call for us until the end of the year.’ Stihl Shop now has 75 outlets throughout New Zealand and still has opportunities for licensees to open new premises or take over existing stores as their owners retire. Passionate retailers are also invited to convert to the brand, with an investment from around $400,000 depending on location and store size.

High standards mean high performance for Stihl Shop licensees

tihl Shop is one of the most highly-recognised brands in New Zealand, and to a man who had spent his working life with Air New Zealand, that was important. ‘When I started looking for a business of my own, a strong brand that is held in high esteem was vital,’ says Onkar Singh. ‘I spent thirty years as a qualified aircraft engineer, with various management roles and opportunities overseas, and I knew that a good brand matters. It meant I had a clear idea of what I was looking for.’ Onkar and his wife, Sukhi, had often discussed owning their own business. ‘The more we talked, the more we realised a model with all the support and structure in place would suit us best. Stihl Shop stood out as having what we felt we would need as first-time business owners and, having been around machinery all my life, it seemed like a natural fit.’ Stihl Shop has been a successful supplier of outdoor power equipment since 1926, and created its own licensed network of specialist stores to help provide customers with the best possible advice and support, as well as spare parts and servicing.

Looking out for each other With strong roots in the Waikato, and family still farming in the area, Onkar was pleased to find that the Stihl Shop at Te Rapa was available to the right buyer. ‘Peter and Dale Banks have had this purpose-built store for 13 years, and they were as keen as Stihl Shop that it should pass into the right hands,’ says Onkar. ‘They wanted to protect their staff and reputation, built up over many years by passionate and hands-on owners.’ But Stihl Shop didn’t gain its reputation for excellence by allowing just anyone to become a licensee. ‘We had to go through a long process of due diligence by Stihl Shop before we were accepted into their family,’ Onkar smiles. ‘We spent a lot of time talking to other licensees, who are a very close-knit community who look out for each other – they protect their brand, too.’ Covid-19 also slowed things down, but gave Onkar and Sukhi time to do their own due diligence. ‘The key thing for Sukhi and me was the numbers,’ he says. ‘We went through everything with a fine-tooth comb and found all the numbers were above board. We did a great deal of cash-flow forecasting, targets and goals, and even with a five-week lockdown, the business thrived. Throughout it all, Stihl Shop stores continued to trade online and many are experiencing record growth.’

‘Stihl sells the best outdoor power equipment there is, and our reputation and high-profile promotion brings new customers in all the time,’ says Melissa Teague, Business Development Manager. ‘By being hands-on, and having a thoroughly professional approach to sales and service, licensees keep Advertiser Info them coming back. It’s that which has made the Stihl Shop brand Stihl Shop so strong. www.stihlshop.co.nz/own-a-store ‘For people with those skills and a track record of achievement, we have opportunities throughout the country. Contact us to find out more.’

Contact Darryl Perkins or Melissa Teague P 0-9-262 4000 careers@stihlshop.co.nz

STIHL SHOP is a nationwide network of locally owned stores offering a wide range of high quality garden equipment, supported by fully equipped service workshops.

JOIN THE LEADER IN GARDEN EQUIPMENT RETAILING • Join a network of retailers committed to customer service excellence • Be supported by a team of people dedicated to your success

Opportunities are available for new stores in locations across New Zealand. For more information on the STIHL SHOP Network visit www.stihlshop.co.nz/ Own-a-store

• Reap the rewards of a well-established, profitable business model

Smooth Transition The deal done, the couple were delighted by the transition into business ownership. ‘Not only did we receive excellent training from the company, franchise.co.nz – PUTTING PEOPLE IN BUSINESS

StihlShop2904TOR 9.indd 1

LOVE YOUR LAND

9 2/12/20 9:45 AM

ideas

Opportunity: Leisure & Education

UNLEASHED New NumberWorks’nWords franchisee finds satisfaction after following her passion for education

y timing was terrible,’ says Leanne Stewart with a wry smile about her first ever venture into business ownership. After 23 years teaching, and more recently a vice principal, Leanne opened NumberWorks’nWords in Rotorua at the beginning of the 2020 school year. Through her belief in NumberWorks’nWords programmes and her strong network among the Rotorua community, Leanne quickly went from zero to 40 students. As usual, she employed high school and university students as tutors. ‘After all, little kids need big kids to look up to, and big kids remember what it’s like to learn,’ she says. Next minute – lockdown! ‘We literally dropped to 20 students overnight,’ explains Leanne. ‘However, our brilliant franchise office staff were ready and had put in place ways for tutors to communicate with students using Zoom and remote assistance software. Obviously, there were some hiccups – not all students had computers and some wi-fi speeds were very slow – but we persevered, we were there for everyone and we made it work.’ And, rather than letting the pandemic bring a premature end to her dream of achieving a better life-work balance while pursuing her passion for children’s education, it inspired Leanne to discover marketing and promotional talents she never knew she had. By early November, she had 84 students on her roll, and numbers are growing all the time.

Far better work-life balance NumberWorks’nWords has franchise opportunities throughout the country for an investment of $80,000 +gst. This covers an exclusive territory, teaching and business software, furniture, fitting out premises and computers, as well as full training in everything from business management and teaching programmes aligned to the New Zealand curriculum, to tutor recruitment assistance and opening marketing. With income now building, Leanne happily shares that she has also achieved a far better life-work balance allowing her to be more of a mum and wife – and have time for morning gym sessions, too. Having discovered her marketing and promotion talents, Leanne says her aim is to keep working on getting NumberWorks’nWords Rotorua known for community involvement and making a real difference. ‘I have teaching experience, but it’s not necessary to become a NumberWorks’nWords franchisee,’ says Leanne. ‘What is necessary is a genuine passion for the educational outcome of children. I can’t speak Advertiser Info highly enough about the franchise NumberWorks’nWords team – they are so supportive, www.numberworksnwords.com positive and caring towards all us Contact franchisees. To anyone looking for a Sarah Simons fun and rewarding opportunity, my P 0-9-522 0800 advice is call NumberWorks’nWords nzho@numberworks.com now and find out more.’

From NZ to the world Founded in New Zealand in 1984, NumberWorks’nWords franchised tutoring centres deliver more than 120,000 after-school maths and English extension and remediation lessons each term. Part of the New Zealandestablished and now international Crimson Group, NumberWorks’nWords is also in Australia and England. It was putting all that combined experience to use on a local basis that paid off for Leanne. ‘There was lots of communication with fellow franchisees everywhere. Besides looking out for each other, we started feeding in ideas and working with the franchise to share them. ‘We used Facebook to cheer up school kids in lockdown, with competitions where prizes ranged from free NumberWorks’nWords tuition vouchers to jellybeans and Freddo frogs. Then I went live with a ‘Locals helping Locals’ project on our own Rotorua Facebook page with a tag and share competition for a $25 voucher to a different Rotorua café each week.’ Leanne also sponsored Rotomaths, a problem-solving competition for pupils from Year 5 to Year 8. And to boost referrals from schools, she introduced ‘Learn to Earn’ where 10 percent of a student’s fee goes to the school – along with chocolates personally delivered by Leanne. Leanne’s initiatives have undoubtedly paid off for NumberWorks’nWords Rotorua, and by early November she was busy making plans to expand into unused space. She gives kudos for this to the experienced and forwardthinking franchise team who convinced her to lease space with capacity for rapidly increasing student numbers. ‘After we came out of lockdown, how right they were,’ laughs Leanne. Oh, and with the input of franchisees all over the world, the franchise has developed a robust future-proofing strategy to ensure that, should online tutoring ever be required again, it will be reliable and easy to turn on at short notice. Leanne Stewart

10 NumberWorks2904TOR 10.indd 1

Franchise New Zealand

Summer 2021

Year 29 Issue 04

3/12/20 12:16 PM

FAMILY FIRST Looking for a family-friendly business? V.I.P. offers you flexibility and the chance to grow

here was an urgency in speaking to Jay and Rick Savage in Kaiapoi – it was a holiday weekend, and the couple were just heading off camping for a few days with their little girls. ‘That was one of the reasons we became V.I.P. franchisees,’ says Jay. ‘Family means everything to us, and V.I.P. is the most family-orientated franchise we know. It’s part of the culture – Estelle and John Logan, the national franchisors for V.I.P. in New Zealand, brought up their family when they were franchisees themselves, and if they could, we can too!’ Jay is a former merchandising manager with Fonterra, and husband Rick also spent several years in the corporate world. ‘But I’m an outdoors man at heart,’ he says. ‘Even in my spare time, I used to do gardens and lawns for friends and family. We were both looking for some change in our lives and with two little girls, then aged about two and seven, we decided to look for something that would give us the flexibility in our working lives to enjoy them and bring them up properly while still giving us a good income.’

Why choose V.I.P? ‘We were friends with a couple of V.I.P. franchisees in the Christchurch area, and although we looked at a couple of other companies, we decided V.I.P. was the best. We liked how open they were – Estelle, John and their team are so knowledgeable in their field and all the questions we asked were answered more than 100 percent,’ says Rick. ‘They gave us far more information than we thought they would, and no question was too silly – the more we asked, the more they answered.’ Rick and Jay’s new territory included some existing clients from a former franchisee who was retiring, and in the three years since they have grown their business considerably. ‘We have a well-established reputation in the area, and we take pride in our work,’ Jay continues. ‘We take lots of before-and-after photographs and we have many happy clients – they pass on our name and we pick up more clients as a result.’ V.I.P. has achieved its reputation because it has concentrated upon training and high standards. ‘We don’t just mow a lawn,’ Rick explains: ‘We trim, mow, blow and leave it in a state of perfection, and our clients appreciate that.’ Jay says, ‘You need to be a people person in this business. We deal with a huge range of clients from the very young to quite elderly, and it’s not all about getting in, doing the job and getting out. We have become very friendly with some and it’s lovely when they share fruit from their gardens – it’s more than a business.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

VIP2904TOR 11.indd 1

The support you need V.I.P. offers two different types of franchise: outdoor (lawnmowing, gardening and outside jobs) or indoor (all types of cleaning). ‘You choose the level you start at and then go through a comprehensive programme which trains you not just in working efficiently to maximise your earning power, but in setting goals and managing your business too,’ says Estelle Logan. ‘You also enjoy the security of an income guarantee while you are getting established.’ But it doesn’t end there. ‘V.I.P. supports us with ongoing training, helping us learn new skills and sharing experiences with other franchisees,’ says Jay. ‘We have regular meetings, in person or online, and it all helps you to enjoy your business and do your best. ‘Of course, Covid-19 threw a huge spanner in the works this year, but it brought out the best in the V.I.P. team and demonstrated how much they really care for us franchisees. They waived our fees for the duration of the lockdown period, and kept in constant contact with suggestions for working on the business, procedures for re-start and even games for the kids. In turn, we phoned all our clients individually to make sure they were OK and had some kind of support in place.’

No worries So has Jay and Rick’s V.I.P. business been a success for them and their family? ‘Oh yes,’ says Rick without hesitation. ‘It’s been a great experience – we enjoy working together, have a thriving business and have time for the growing family.’ Jay adds, ‘It works really well as I can get the girls to school for the morning drop-off then either join Rick a couple of days a week, or do some of the other garden jobs. There’s never any shortage of work.’ Estelle Logan says, ‘Jay and Rick have established a great business over the last three years, and as it grows further they can choose to expand, employ staff or sell excess business to new franchisees joining V.I.P. There are no expensive premises or equipment, there’s no rent to pay and minimal fixed costs. They don’t have to worry about redundancy or reduced hours, and they know the V.I.P. franchise is behind them all the way. ‘Above all, they have time to enjoy their young family without worry. If you want the same, we have opportunities available in your area right now, with a variety of investment levels. Contact us today to find out more.’

Advertiser Info

V.I.P. Home Services www.viphomeservices.co.nz Contact Nationwide Enquiries P 0800 84 74 96 Estelle@viphomeservices.nz

11 2/12/20 9:44 AM

New Zealand’s

MOST AWARDED Café Franchise

The Coffee Club Success Story: Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ Ÿ

65 cafes in New Zealand & 450 worldwide. Continued expansion plans. Flexibility & life balance with an established brand. Excellent training and ongoing support. Preferred bank finance arrangements. National marketing benefits. 5 time winner - F&B Franchise System Award. 2 time winner - Supreme Franchise System Award. 4 time winner - Supreme Franchisee Award. Winner of the Contribution to Community Award. Winner of the Media Campaign Award.

New Opportunities Available: Wynyard Quarter, Auckland Greenhill Service Centre, Hamilton Northlands Shopping Centre, Christchurch High Street, Rangiora Kamo Road, Whangerai Richmond Mall, Nelson Emerson Street, Napier To find out more contact Brad on 027 526 3333 or brad@thecoffeeclub.co.nz

www.thecoffeeclub.co.nz thecoffeeclubnz

Opportunity: Automotive Services

Autoblast is the name to go to in rust removal and prevention. Now it’s a franchise opportunity

PREVENTION AND CURE

utoblast are the automotive rustproofing, rust removal, sandblasting and recoating specialists. ‘We’ve been treating vehicles for over 16 years, and today we have vehicles coming to us from all over New Zealand. Customers are keen to protect their cars from rust or extend the life of their vehicle,’ says franchisor David Kirkham. ‘It’s a surprisingly big business, and we have very little competition for the unique service we offer. ‘We take pride in delivering the best care and service to your project – big or small. From the chassis of a 1930s Rolls Royce to the underbody of a Hilux, our purpose-built booths and highly-trained team can deliver the very best finish.’ And now David is looking for franchisees to deliver the same service on a local basis in major centres around New Zealand. ‘People come to Autoblast because we provide what customers want – our processes and systems are better than anything else available,’ he says. ‘I’d been thinking of expansion via company outlets, but I started talking to a major franchisor in the automotive industry, and he explained the benefits of having local ownership where people have skin in the game and really care about the service they provide.

opportunity. ‘I can see Autoblast being highly appealing to panelbeaters, mechanics, pilots or aircraft engineers,’ he says. ‘We offer a unique service you’d find very hard to get elsewhere. A franchisee with Autoblast will understand the nitty gritty of doing the job, and be an active handson operator, certainly in the early days. ‘There are two major streams to the business – prevention and restoration – and a very wide customer base from owners to importers. All major centres need our service and we can get Advertiser Info you into business with full training, equipment and your Autoblast own fully-equipped workshop www.autoblast.co.nz from around $500,000. Our Contact motto is ‘Be a little bit better, David Kirkham every day in every way.’ If that P 0-9-443 6574 aim for excellence appeals to M 021 328 435 you, give me a call.’ david@autoblast.co.nz

‘I had to agree, so I took on the highly-experienced Franchize Consultants organisation to help develop a package that gives franchisees the incentive and ability to create profitable and sustainable businesses of their own. With media blasting, arc-spray galvanising, epoxy coating and cavity waxing, they will enjoy several different income streams.’

RUST REMOVAL + RUST PROTECTION

Every car, everywhere As David points out, all New Zealand cars come from overseas originally. ‘They spend goodness knows how long out in the open on a ship or a wharf before they even arrive, so the likelihood of rust is extremely high. And cars can rust really quite quickly in New Zealand too, depending on use and storage. We had a European car in recently which was owned by an elderly lady in St Heliers. It probably only got driven about once a year when her daughter took it out for a WOF, but because it lived outside near the sea it was badly rusted underneath. ‘Probably about 80 percent of Kiwis – and their cars – work and play in a high corrosion zone. Steel is a wonderful material, but it rusts. Our business is to extend the life of vehicles as long as possible by preventing rust starting, or dealing with it when it has.’ A major part of David’s work has been education. ‘When we started, we pitched ourselves at owners of quality vehicles and this attracted the attention of new car dealers,’ he explains. ‘They don’t want bits of rust on a brand spanking new $80,000 car, so we’ve built business by persuading people that prevention is better than cure. Even if rust has set in, we can get the condition back to the point where its longevity will be massively extended.’

For practical people with ambition

David is keen to hear from practical people who want to start their own business but have not found the right franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Autoblast2904TOR 13.indd 1

Would you like to convert a combined passion for cars and people into meaningful work? Autoblast is ready to take its vehicle underbody restoration and protection technology and systems to the rest of New Zealand, to protect Kiwi motorists from the damaging effects of underbody rust on vehicles. Be part of pioneering this new franchise group. Receive full training and ongoing support, mentoring and systems designed and developed right here in NZ.

See www.autoblast.co.nz/franchising for more info.

 021 328 435  (09) 443 6574 Glenfield, Auckland @autoblastnz • www.autoblast.co.nz  13 2/12/20 9:46 AM

Opportunity: Health & Beauty

taking treatment

TO THE PEOPLE HB Laser Skin Clinics combine multiple reach with low overheads

ome laser and other skin treatment machines are compact and portable – so why limit income and increase costs by installing them in one expensively fitted-out clinic? That’s what Hawkes Bay couple Tracey and Brendan Price asked themselves. Five years ago, they established HB Laser Skin Clinics, growing their business and reducing costs by investing more in technology and transporting it between several low-overhead treatment rooms in shared premises. Their business model, with one set of equipment supporting multiple locations, was immediately successful. Now it’s being offered as a highly flexible franchise system for the right people: experience in the aesthetics industry would be an advantage. Clinics can operate in sites such as a medical centre, professional chambers, a pharmacy or an office complex, with scheduled days taking the treatments to the people. There’s also a range of income streams including skin tightening, permanent hair removal, microdermabrasion, skin rejuvenation, peels, red vein and pigmentation treatment, laser tattoo removal, acne laser treatment and advanced skin analysis. Most of these treatments require a series of sessions, creating high value return income.

Immediate start possible

‘We opened our first three clinics in Hawkes Bay, then set up two further clinics in Palmerston North and Taupo last year,’ explains Tracey. ‘Although

Brendan and Tracey Price they are both doing very well, the time and distance involved means we are looking to franchise those straight away as established businesses. We’re also keen to hear from qualified skin therapists in those areas. At the same time, we welcome enquiries to establish clinics in other parts of the country.’ The investment required is from $49,500 +gst, plus equipment (which can be financed). ‘Franchisees need to share our passion for the aesthetics industry and the positive difference it makes to people’s lives. Our franchise package includes intensive systems, processes and equipment training, so a strong desire to learn new skills is a must, while there’s on-going support and mentoring to help you succeed. ‘While we do encourage multiple clinics, we are also happy to hear from potential franchisees who want to work out of just one location, others who want to add different treatments to their existing beauty clinic, and those wanting to focus on just one or a limited number of treatments.’

Way ahead

During 27 years in the aesthetics industry, Tracey has built many supplier relationships, including one with an Australian-based technology manufacturer whose product developments and support Advertiser Info give HB Laser Skin Clinics market-leading HB Laser Skin Clinics capability. One final benefit: ‘Considering the challenges 2020 has presented, we have exceeded our expectations,’ Tracey says. ‘Talk to us and find out more.’

www.laserskin.co.nz Contact Tracey Price M 027 357 6272 Info@laserskin.co.nz

ANCHISE

EXCITING FR

OPPORTUNITY

Talk to the great team at ASCO Legal

Roxanne, Alistair, Kylie Luzette and Donna

Feel free to give our team a call to discuss your legal needs.

Our valued clients enjoy a fresh perspective on the practice of law — a client-centred one. Our team is friendly, approachable and efficient. We work hard to help both our franchisor and franchisee clients obtain the most benefit out of franchising, providing quality pragmatic advice. 09 308 8070 2/26 Wellington Street Howick, Auckland 2014 PO Box 38 173 Howick, Auckland 2145

www.ascolegal.co.nz 14 HBLaserSkin2904TORb 14.indd 1

Brand new store on a turnkey basis! • Affordable, accredited nationwide franchise • Group buying power • Simple business model • Full/ongoing training • Fresh, new branding • Comprehensive marketing support • Integrated point-of-sale • Low wastage operation • Jesters is more than just a pie shop! All new stores are equipped with a pie van, Kindo school fundraising and VIPie loyalty programmes, and catering solutions W E ’ R E L O O K I N G for passionate franchise partners to bring our ‘pies to the people’! For further information email mike@number8rg.co.nz

–––– JESTERS-PIES.CO.NZ

Franchise New Zealand

Summer 2021

Year 29 Issue 04

3/12/20 12:18 PM

Opportunity: Home & Building

investment properties Mizin Cabins offers recurring income from a semi-passive investment – without the headaches landlords face

ary and Gordon Green have achieved the dream of building a passive income for their future. Now they are sharing their successful formula by franchising nationwide. ‘This is a golden opportunity to get into a well-established business with ongoing demand,’ says Mary. ‘Best of all, you can get in on the ground floor almost anywhere in the country.’ The couple have been in business for over 26 years, with previous ventures including hire businesses specialising in security fencing and farm equipment. But it was six years ago when they saw a big opportunity and founded Cabin Hire NZ – now Mizin Cabin Hire. ‘We took notice of the large gap in the affordable accommodation and office space sectors in New Zealand, and knew portable cabins could make a big difference. So we researched the options other cabin hire companies were offering, and knew we could provide a better quality solution. ‘Cabins of 10 square metres do not require permits or consents, and because they can be transported Mizin cabins are ideal for use as extra rooms at home, worksite or school, or as display/storage rooms on commercial properties,’ says Gordon. ‘Initially we aimed for production of 100 cabins for hire to top up our pension fund, but demand is such we just kept going! Today, there are over 350 Mizin cabins out there, with demand for many more around the country.’

Superior design, superior service It’s their robust construction that gives Mizin cabins their unique advantages and makes them so highly desirable. ‘Our cabins are constructed on a steel base with insulation in the walls, ceiling, and floor cavity,’ says Gordon. ‘The design and construction of the early cabins was all done by me, and I was determined that they should be robust in every sense: they could survive any severe knocks (hence the steel frame) and would not deteriorate or warp over time. The external cladding has a 50-year life guarantee and the framing, built to New Zealand Building Standard NZS3604 and NASH Standard Part 2 2019, is the same as housing standards. They don’t need repainting, either, as that cladding will stand almost anything.’ In addition to the integral strength which the Greens insisted on, the cabins have been heavily insulated to retain warmth and improve noise control. ‘They are the only cabins built with a cavity floor,’ says Mary, ‘and many of our customers have reported significant savings on their power bills compared to alternative cabins they have hired. High-quality carpets, a doormat and thermal-backed curtains all come as standard. Once installed, our cabins don’t rock under movement, either, as each one has stabiliser legs on all four corners.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Mizin2904TOR 15.indd 1

The insulated cabins retain heat and sound As well as a solid design, now produced professionally in Levin, Mizin offer a level of service second-to-none. ‘Before delivery, every cabin is thoroughly cleaned, drug-tested and fitted with new curtains and/or new carpet if required,’ Gordon states. ‘Installation has never been a problem – from uneven ground to swinging them over a swimming pool via HIAB, we’ve done it and can do it. And if a cabin is needed urgently, we’ll pull out all the stops.’

Simple business It’s this level of service that Mizin franchisees will be expected to maintain. ‘The business is simple – supply and deliver a cabin, for a minimum hire period of six months, collect, and re-supply to a new client,’ says Mary. ‘The minimum six-month period means that you only occasionally have to move cabins, and maintenance is minimal. Best of all, and unlike a rental property, because cabins are supplied with a hire agreement not a tenancy, they can always be taken away if the rental charges dry up. ‘As you can imagine, just 30 cabins at $75-$85 per week will give you a considerable return on investment and you can grow the business as demand increases – which it will. We have a lot of enquiries from our new website alone, and in recent months, we’ve seen a growing demand for cabins to use as home offices, and some are even in use as testing stations at medical centres.’

Three areas sold already The Mizin franchise has been developed with professional help from one of the country’s leading franchise consultants. The investment, which includes your first 10 cabins, a specialist trailer and other essential equipment, plus full training in your exclusive territory, starts at $250,000 +gst. You’ll also need a suitable tow vehicle. ‘The following territories are available,’ says Gordon. ‘Northland, Rodney, New Lynn, East and West Auckland, Takapuna, Manukau East and West, Pokeno/Coromandel, Tauranga, Hamilton East and West, Rotorua/ Whakatane, Gisborne, Taupo, Taranaki, Palmerston North, Hawkes Bay, Wairarapa, Kapiti, the Hutts, Wellington, Marlborough/Nelson, West Coast, Dunedin, Dunedin south west, and Southland. ‘Some areas already have cabins in place, and all three in Canterbury have already been sold, which gives you an idea of how popular this opportunity will be,’ says Gordon. ‘Mizin is a semi-passive investment which offers franchisees an excellent return. If you want to build your own property empire, get in quick!’

Advertiser Info

Mizin Cabins www.mizin.nz Contact Gordon Green M 0274 373 441 gordon.green@mizin.nz

15 2/12/20 9:45 AM

news

UPDATES FROM OUR WEBSITE Our pick of the top stories from www.franchise.co.nz

Franchise New Zealand is much more than a magazine. To keep up-to-date with news about franchising in New Zealand and interesting stories from overseas, go to www.franchise.co.nz, sign up for our free newsletter and follow us on Facebook or Twitter. Here’s a summary of some recent stories – read the full articles on the site.

Challenges for franchise recruitment

New Zealand’s economy has shown its resilience in fine style, says Dominick Stephens, Westpac’s Chief Economist, in the bank’s latest Quarterly Economic Overview. ‘It’s now clear that the economy will be damaged, but not as severely as originally feared.’ Outside of the travel and tourism sectors, much of the ground lost earlier in the year has already been recovered, with many parts of the domestic economy rebounding faster than expected after the lockdown. At the head of the pack, businesses linked to the building industry are reporting strong demand, while there have been lifts in manufacturing activity (including exports) and gains in the retail sector. ‘Against this backdrop, we’re now seeing a rise in the number of businesses who are planning to take on new staff.’ At the recent Westpac Franchise Summit, there was a lot of talk about the difficulty or otherwise of finding new franchisees. Franchisors have been reporting widely-differing experiences (depending on the industry within which they operate), but some were surprised to find that the expected increase in interest has not turned into new appointments. The lower than expected unemployment rate is one potential reason for this (although there may be more redundancies to come), but another is the reduced population growth, as the Overview points out.

PRIVACY ACT CHANGES AFFECT FRANCHISES AS EMAIL FRAUD GROWS New Zealand’s privacy laws have become increasingly inadequate in the digital age. The new Privacy Act 2020 prescribes a range of new obligations relating to how businesses should secure their data and deal with the growing complexity that exists around electronic customer communications.

‘There are clear implications here for franchisors who hold data on behalf of their franchisees – for email newsletter or loyalty programmes, for example – and for franchisees who are collecting customer information,’ says Chris Hogg of digital communication specialists Cumulo9.

‘At the same time, the closure of our borders has meant that the flow of new foreign citizens arriving in the country has also dried up. These developments mean that population growth is set to slow from rates of around 2 percent in recent years to just 0.5 percent over 2021.’

‘And one of the biggest areas for concern is emails. Business emails are being hijacked every day, and fraudulent alterations are costing New Zealand individuals and organisations millions. If your franchise can’t show that it has taken proper steps to safeguard its communications and customer data, you could be in big trouble.’

It means that, as has been the case for several years, good potential franchisees will be in high demand. Find a longer report and a link to the full Overview at www.franchise.co.nz/articles/3251

According to CERT NZ (part of MBIE), cyber attacks circulated by email were one of the most commonly

‘Although the start of 2020 did see large numbers of New Zealanders returning home as Covid spread around the globe, that story is now a thing of the past. In fact, the number of New Zealand citizens and residents returning home each month has fallen to around half of normal levels.

RIVALS CO-OPERATE IN BATTLE OF THE BRANDS An unusual joint promotion between two rival franchises saw Hell and BurgerFuel go head-to-head in ‘Eat Fighter – Battle of the Brands’. Each brand used the same hero ingredient - slow-cooked Oamaru lamb - to create a limited-time product.

The concept was a nod to nostalgic arcade gaming of the mid-90s, built up via social media with goodnatured pranks: BurgerFuel graffitied Hell’s prized 1968 Cadillac hearse, while Hell gave BurgerFuel’s Cuba Street store a makeover in a late-night covert operation. Hell and BurgerFuel both originated in 1990s New Zealand, each offering a combination of quality product

16 EDIT Web News 2904 16.indd 1

reported incidents between 1 July and 30 September 2020. This includes 101 percent increase on business email compromise from the previous quarter, which resulted in $944,000 of direct financial loss. There was a 34 percent increase in the number of malware attacks, the majority related to malware spread via email.

Chris says that one way to address these security issues is to use an external service provider. ‘For example, Cumulo9 has a solution called C9 Track & Trace that manages governance and compliance for emails.’ He is offering a free 90-day trial of the service to franchises. On a broader level, it is recommended that franchise businesses review their privacy policy, franchise and employment agreements and data management policies to check that current systems comply with the Act. While franchisors will bear the brunt of the responsibility in many cases, it is worth noting that franchisees are independent businesses and therefore responsible too.

and edgy marketing which established a cult following. They grew into national companies and household names thanks to their network of locallyowned franchises. Ben Cumming, CEO of Hell, says the new battle was the first time two competing companies like this have worked so closely on a new release. ‘Normally we keep these secrets close to our chests. For Eat Fighter, the rules of engagement have been agreed to by both companies – including what protein we’re using – and co-designing some of the creative elements. We’re also showcasing NZ produce in both our creations, which is at the heart of what we both do,’ says Ben. Franchise New Zealand

Assistance for lockdow In late September, 6 months after lockdown, the Government at last announced details of its arbitration and mediation funding package aimed at resolving ongoing disputes between commercial tenants and their landlords arising out of the Level 4 and 3 lockdowns. However, unlike the original proposal of 4 months before, landlords can’t be forced to participate. If commercial tenants and landlords of small to medium businesses Summer 2021

Year 29 Issue 04

3/12/20 1:55 PM

www.facebook.com/FranchiseNewZealand

www.twitter.com/FranchiseNZ

Franchises’ reputations grow as local brands deliver

The Coffee Club has jumped into the top 100 brands in New Zealand in an international survey on consumer brand perception. With the pandemic on everyone’s minds, Asia’s Top 1000 Brands found that companies providing essentials and comforts were big winners during the survey period, and coffee seems to come into both categories. In general, the survey tends to reflect the power of international product brands, especially in the technology sector, with Samsung, Apple and Google taking the first three spots. Of the five local brands in the top 20, it was notable that three were franchises. Pak’nSave moved into the top 10 of the annual survey for the first time, Anchor came in 17th while New World rose to 18th position. McDonald’s, the world’s best-known franchise, came in at 35th.

NZ’s Award Winning Franchise Law Team

The survey reinforces the fact that, when it comes to the delivery of products and services, franchises offer a distinct advantage. A focus on shareholder return and the lack of employee loyalty often mean big businesses find it hard to deliver real service, but franchises combine the dedication of locally-owned and operated businesses with the market awareness and buying power of a major brand. With global companies increasingly dominating many sectors, franchises also offer local business people the opportunity to be part of something bigger, investing both capital and their own time and expertise into a proven business model which can become a sizeable (and saleable) asset in itself.

In Brief

• BurgerFuel is to close its single store in the USA, as part of a deal between the American master franchisee and the NZX-listed BurgerFuel Group. The decision brings to an end an adventure which started in 2014 when the US company Franchise Brands took a stake in the New Zealand chain. • US burger chain Five Guys is to open in New Zealand, but don’t hold your breath - the master franchise will be held by an Australian company which plans to open in NSW, Victoria and Queensland first.

ockdown lease issues haven’t been able to agree about rent arrangements during a lockdown period (Alert Levels 3 and 4), these services can be used to try to reach an agreement that is acceptable to both parties. To apply, at least one of the parties needs to be New Zealandbased and have 20 or fewer full-time equivalent staff per lease site. Arbitration services will be subsidised up to $6,000 (including GST) per dispute. Participants need to fund any

Khushbu Sundarji

Principal

Senior Associate

• McDonald’s is to launch a non-meat burger in the USA as the first option in a plant-based menu platform they are imaginatively calling McPlant. The company is one of the world’s biggest buyers of beef. Burger King launched its Impossible Whopper in the US in 2019. • The Australian Federal Government has released an exposure draft of proposed changes to the Franchising Code of Conduct. Jason Gehrke of Franchise Advice Centre has identified at least 14 significant changes that franchisors operating in Australia need to know about.

remaining costs of the service up to a maximum of $2,000. Mediation services will be fully funded, up to a value of $4,000 (including GST) per dispute. The Franchise Association, along with other business and employers’ organisations, made several representations to Government calling for Australianstyle protection for commercial tenants over the lockdown periods to prevent business failure and save jobs. Although protection was promised, it was reportedly blocked by former coalition partner New Zealand First.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

EDIT Web News 2904 16.indd 2

Stewart Germann

•Specialist franchise skills •Experienced business lawyers •NZ and international reputation •A proven track record •Outstanding references

09 308 9925 www.germann.co.nz stewart@germann.co.nz 17 3/12/20 1:55 PM

Whatever your business, weâ&#x20AC;&#x2122;ll help you get one step ahead. Caci is one of the many New Zealand franchise businesses weâ&#x20AC;&#x2122;ve helped grow and achieve their goals. Talk to our experts today about how we can help you. Rohann Dobbin Stu Cheeseman James Phillips

021 942 178 027 231 9158 027 449 2170

Email franchising@asb.co.nz for more information.

asb.co.nz/franchising

Jackie and David Smith Caci Founders ASB Bank Limited 56180 19981 0220

56180 19981 0820 Franchise Magazine Ad - Caci Clinic.indd 1

20/08/20 9:33 AM

Opportunity: Business & Commercial

ROOM IN THE MIDDLE Focus on mid-size property maintenance pays off for Foundation One franchisees

hen Daniel Nixon launched his commercial property maintenance company Foundation One in 2015, his turnover target for the first year was $500,000. After 11 months he had already hit $1.2 million, and last financial year it reached $8 million – all in Auckland. Along the way, Foundation One has also been recognised in the Westpac Business Awards as a finalist in the 2018 Strategy & Planning and Best Emerging Business categories. Spurred on by this success, and encouraged by clients who also own commercial properties beyond the Auckland region, Foundation One is now actively expanding throughout New Zealand. Rather than the slow process of opening branches, the company is appointing franchisees who will invest in and grow their own businesses. 16 large regions have been identified around the country, with the set-up cost of $64,620 +gst including a comprehensive franchise package.

Franchisees receive:

how can we minimise maintenance costs, but how can we help our clients maximise the long-term sustainability and returns they receive from their asset? ‘Our sophisticated software enables Foundation One franchisees to plan and develop maintenance strategies for each client that cover what will need doing in a month, in a year and as far as 10 years ahead. We will provide franchisees with full training in what to look for and how to use the software, as well as how to find clients, develop relationships with trusted contractors and manage the processes.’

High-return business ‘The days of ad hoc building maintenance, with building owners having to fend for themselves, are numbered,’ says Daniel. ‘Foundation One has proved that there is a big market out there for our services, so this is a Advertiser Info ground floor opportunity for anyone Foundation One with relevant experience who is www.foundationone.co.nz looking for something of their own. ‘If you want to build a highreturn business in the property maintenance sector, contact us today to find out more.’

Contact Daniel Nixon M 021 813 778 daniel.nixon@ foundationone.co.nz

• Robust technology to run their own business; • Proven business systems and processes developed, tested and refined over many years; • A continuous marketing programme to ensure a steady flow of enquiries; • A centralised call centre; • National contracts secured by Head Office on behalf of franchisees; • Client billing overseen by Head Office. ‘Although the franchise offers a very healthy return on investment once established, we are looking for people who are success-motivated rather than just money driven,’ says Daniel. ‘They need people skills to run tradies, along with sales, project management and quality control ability. They must also have a genuine commitment to the long game of bringing Foundation One to their region.’

Mid-size commercial property owners left out Having spent over 25 years in the commercial property sector in Australia and New Zealand, Daniel says that there is a big gap in the property maintenance market – a gap that Foundation One franchisees are needed to fill. ‘Most maintenance companies want clients with large property portfolios, which leaves mid-size owners fending for themselves – and paying the price,’ explains Daniel. ‘Having to manage maintenance themselves means wasting time and all the hassles of finding and managing tradies. Invariably, the building owner finds themselves without a reliable source of maintenance work and often, as a consequence, unhappy tenants. ‘Foundation One clients benefit from one-call access to our hand-picked trade services, who are experienced, trustworthy and customer-orientated. A tenant reports that a pipe is leaking? Easy – contact us on our 24/7 phone line and we’re on to it while the client gets on with their business. We have a nationwide network of suppliers to provide services and materials with cost savings that can be passed directly on to our clients while affording a good income to franchisees.’

Strategic approach ‘Something else mid-size property owners often miss out on are the financial and other benefits of a strategic approach to maintenance. This essentially steers the owner away from treating buildings as cost centres – where maintenance is a grudge purchase – to looking at treating them as the investments they really are. The Foundation One strategy is not to ask franchise.co.nz – PUTTING PEOPLE IN BUSINESS

FoundationOne2904TOR 19.indd 1

19 2/12/20 9:47 AM

Westpac New Zealand Franchise Awards 2019

Winner

Service Provider of the Year

Reduce the risk when buying a franchise. Use our new online pre-purchase evaluation platform to find out if buying a franchise is the right fit for you! Enter your details into our purpose-built platform and get a full, comprehensive report, including financial and lifestyle evaluations, that will tell you if buying a franchise is the right choice for you. Developed by Franchise Accountants, with specialised franchise experience, this platform is the only one of its kind that compares your data with like-for-like franchises and businesses, along with your personal expectations and financial position.

Know before you invest!

7 reasons to talk to us BEFORE you sign up Comprehensive pre-purchase evaluation reports Business structures to minimise risk, maximise protection Proven solutions and systems to save time, money and tax Specialist advice complete with listening and understanding Specialist franchise mentoring and ongoing support The knowledge and experience of New Zealand’s premier dedicated franchise specialist A New Zealand franchise industry award-winning service

Westpac New Zealand Franchise Awards Service Provider of the Year

2011–12 Winner 2015–16 Winner 2017–18 Winner 2018–19 Winner 2019–20 Winner

FRAXXXX Pre-purchase Ad FP v1.indd 1

0800 555 8020

info@franchiseaccountants.co.nz www.franchiseaccountants.co.nz

14/11/19 2:50 PM

Opportunity: Auto Services

out in front

Pit Stop franchisees find success with NZ’s largest automotive service franchise

lair Morgan only has one real regret. ‘I just wish I’d bought this business sooner,’ he says. ‘I have a much better lifestyle than I used to, a fantastic business and even better staff who handle everything impeccably whether I’m there or not!’ Blair owns the franchise for Pit Stop in Napier. With 43 stores, the wholly New Zealand-owned company is the largest chain of franchised automotive service centres in the country. Blair’s background is an unusual one. Although he started his working life in the automotive trade, and even worked at Pit Stop Napier for many years, he then decided to do something completely different and went off to become a naturopath. ‘I kept in touch, though, and when my old boss decided to retire three years ago, I said there was no need for him to put it on the market – I’d buy it almost on the spot!’ Blair’s location is right in the middle of the town, ‘But a business doesn’t thrive just because it is in the right place – it thrives because of its name, its reputation and its ability to deliver quality service. The Pit Stop franchise does all those things. What surprised me initially is how good our name is and how much business it brings in – when I tell people I’m with Pit Stop, they often quote the jingle You’ve come to the right place,’ he says. ‘And we get a remarkable amount of word-of-mouth referrals, which turn into regular business if we do our job right.’ Pit Stop helps Blair achieve that, providing a structure and system that helps franchisees to manage their businesses well. ‘The franchise team are always on the ball,’ confirms Blair. ‘They listen well, we have regular meetings, and our suggestions are rapidly taken up and implemented. They also monitor performance across the key parts of the business and, if our figures are down for any reason, they are quickly on to it to find out why and help us improve. It’s a great business!’

The rewards you deserve Michelle and her partners are delighted with Pit Stop. ‘You need to be organised, and you need to be patient to explain things to non-technical customers and deliver great customer service every time. The systems and the buying power the franchise gives us are excellent,’ she declares. ‘The business rewards us well.’ Les Seiler, Franchise Manager of Pit Stop, says, ‘As new franchisees, Michelle and Blair are underlining just how good the opportunity is. We are looking for similarly-motivated people to open greenfield sites around the country, so if you want to get into business with New Zealand’s leading automotive service brand behind you, call me now.’

Advertiser Info

Pit Stop www.pitstop.co.nz Contact Les Seiler P 0-9-634 3666 M 027 222 7487 less@pitstop.co.nz

I bought a Pit Stop franchise

From newbies to winners Founded in 1978, Pit Stop is a one-stop-shop for all vehicle servicing, maintenance and repairs. With more than two million cars on the road and more being added all the time, the company is enjoying a growing share of a growing market. That means new opportunities in new locations for people with mechanical skills and the ability to manage a busy workshop using the Pit Stop systems, with investment starting from as low as $100,000. In Auckland’s fast-growing area around Silverdale, Michelle Olivier has been thoroughly grateful for the training and support the franchise provides. ‘My background was in cars in South Africa – I’d been in the customer relations department of a big distributor – then I owned my own Montessori pre-school. ‘Simon, my husband, often joked that we should go into a business partnership with his cousin, Gary Cox, and that’s exactly what happened. I don’t think the family thought we’d ever buy into a garage, but we did. Now Simon has his own career, I manage our Pit Stop, and Gary is the chief mechanic. ‘In late 2019, we bought this great location with a superb reputation and, coming into a country with which we were not 100 percent familiar, it was the best move we could have made. When Covid hit, we would certainly have struggled without the support of the franchise behind us, but they were great and we soon bounced back. In fact, we have won Pit Stop’s Franchisee of the Month title four months in a row!’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

PitStop2904TOR 21.indd 1

and I’ve never looked back Franchise opportunities nationwide. Call Les 027 222 7487 for a chat. Visit www.pitstop.co.nz/franchising 21 2/12/20 9:48 AM

Opportunity: Business & Commercial

PERFECT TIMING

InXpress franchisees help businesses get their products to the people

he shift to online shopping during 2020 came at just the right time for InXpress. The franchise handles logistics for small and mediumsized companies, making it easy for them to send packages anywhere in the world. ‘We save our customers time, money and hassle,’ says Geoff Hargreaves. Geoff is Franchise Development Manager for InXpress, which was founded in the UK in 1999 and now has 400 franchisees around the world – with 5 appointed in New Zealand since the beginning of 2020. ‘The timing has been perfect, but we need more people to cope with growing demand,’ Geoff says. ‘E-commerce is only going to grow further over the next 24 months, and our franchisees can offer retailers and small operators a hassle-free platform that integrates sales, payment, shipping and delivery all in one place.’ InXpress franchisees are not couriers – instead, they seek out new local clients and help them establish reliable and secure shipping services via the company’s online WebShip Plus platform. Once on board, the client just needs to log on to arrange shipments via a third-party courier company which collects the parcels and arranges customs clearance, if required. WebShip Plus also manages quotes, invoices and shipment tracking, leaving clients free to focus on growing their business. ‘Apart from the simplicity, dealing with InXpress offers clients two other

major benefits,’ Geoff points out. ‘First, they get access to discounted rates from our massive international buying power with companies like DHL; second, they can talk to an actual person – their local InXpress franchisee – if they have any queries. It’s people dealing with people.’

Recurring income

Geoff Hargreaves InXpress offers franchisees the opportunity to build recurring income as their client base grows. ‘We’ve invested millions in our technical platforms, which means franchisees can show clients how to benefit from InXpress quickly and simply,’ explains Geoff. ‘And the back-of-house software makes it easy for franchisees to manage their own businesses. ‘I’ve worked in franchising for almost 30 years and what I like about the InXpress model is that it is driven by profitability. The royalties come from the gross margin, not sales, which means that our job is to help every franchisee be as profitable as possible. As a result, for an investment of just $29,900 +gst, an established franchisee can achieve an income of $20,000 a month – or even more!’ Geoff says franchisees need no freight, logistics or even sales experience. ‘What you need is personality, drive and enthusiasm – if you have those, we can train you in running the business. Some analytical Advertiser Info skills and business acumen are helpful, but most of all you need to InXpress be keen to drive your own business www.inxpress.com/nz within a proven franchise framework. Contact ‘If that’s you, contact me now about joining our growing network here in New Zealand.’

Geoff Hargreaves P 0-9-884 9759 sales.nz@inxpress.com

Looking for a business with heart? Join Freedom Drivers

Make a difference in your community

Data Drives Profitability For Franchises Geotech Information Services help inform business decisions based on detailed customer data analysis, to improve the outcomes for franchisors and franchisees. We provide concise, reliable, useful information to give insights that have benefited NZ franchises like Kumon, Ben & Jerry’s, Snap and Nandos. No matter how small or large your network, Geotech can help you: ▶ Gain deeper knowledge about your customers’ behaviour ▶ Improve sales forecasting accuracy ▶ Optimize network performance ▶ Quantify cannibalisation in the network ▶ Plan effectively for sustainable growth Learn how to find the real gold in data mining. Contact Jeff Vassel now. jeffv@geotechinfo.com.au

Are you looking for a flexible lifestyle business building community relationships in a growing sector? Are you kind and caring? A good communicator who enjoys driving? Freedom Drivers provide affordable, personal transport and assistance for all ages. Full training and ongoing support provided.

We are expanding our network

Call now to ask about availability in your area!

0800 333 499 franchises@freedomdrivers.co.nz - www.freedomdrivers.co.nz

www.geotechinfo.com.au

22 InXpress2904TOR 22.indd 1

Franchise New Zealand

Summer 2021

Year 29 Issue 04

2/12/20 9:49 AM

Buying a Franchise: Financial Matters

turn your experience into a business Daniel Cloete from Westpac discusses how to use your management experience to good effect in choosing a franchise

ovid-19 was a game-changer for many people. Corporates restructured, whole industries shut down, digital technology fast-forwarded five years and ‘pivoting’ became the in-word of the year. Sadly, it meant many talented and experienced managers faced an enforced – and unexpected – change of direction. At the same time, the enforced lockdown of April 2020 revealed an image of a different world: a world without commuting, of working from home, of being around family more, and of controlling your own schedule to a greater degree than many people had ever experienced. As the statistics from the Franchise New Zealand website show, it led to increased interest in owning your own business. Is it really a good time to start or buy a business? Well, the economy is doing better than predicted; while some industries have been badly hit, others are doing well; the high value of property means that many people have more equity available than they might have expected; and interest rates are at a record low. Choose wisely, do proper due diligence and use your talents to run the business well, and now could be a good time to make the move – and even to make a fresh start in the regions where the lifestyle is better, the traffic lighter and the property prices more affordable. Good managers are experienced and capable people who can do well in a structured business model like a franchise. Not everyone is suited for going into business, but many of the skills people have acquired in their previous careers can be converted to good use in tried and tested franchise businesses, where such experience can prove invaluable.

Different options Franchising offers a range of opportunities to suit the management abilities and financial means of most people. As well as different levels of investment, they also suit different lifestyle requirements, so it’s worth looking at some key considerations. Funding options. Franchises offer several well-known advantages: proven business model, joint purchasing power, branding, training and support, and so on. For new entrants requiring finance, though, one of the most important benefits is that as part of a well-known and successful brand, you may be able to get funding against the business and cash flow for a large part of the investment. Franchisor businesses. Over the past few years, there’s been a big increase in the number of franchise brands in the market. Some have been developed from existing successful businesses, some have been taken over by new owners, and some have been introduced from overseas under master licence agreements. Owning and managing a whole franchise network requires a significant skill set and, usually, substantial financial backing. Sometimes, it’s important to have experience in a specific sector. If successful, a franchise can grow into a very large business in short order. Large franchises and multi-unit operation. Some franchises are larger than others. For something like Mitre 10 MEGA, Pak’n’Save or New World, the investment can be substantial. The same applies for multi-unit operations in franchise systems like McDonald’s and Subway. In general, most such franchisees start with smaller or single outlets within the same group and franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Westpac2904TOR 23.indd 1

Daniel Cloete

grow the business over time. If you have the desire and ability to build such an operation, this is a realistic option, but it’s also worth noting that some great opportunities also exist as current owners retire. Franchisors will be keen to talk to experienced people who will bring new energy to the brand. Investment-type franchises. There is probably no such thing as a franchise business that can run successfully without the direct involvement of its owners. Having said that, some recurring income models may need less day-to-day input from the owner once fully established. Those types of franchise are often more capital intensive; examples would include equipment hire businesses or cabin rental, laundromats or serviced apartments. Service franchises. The skill-set you have developed as a professional – whether contractor, builder, marketing manager or accountant – would allow you to join a number of franchise systems while still having the brand, marketing and training benefits you would normally find in the corporate environment. This could be a lot less risky than trying to go it alone as a consultant in your old industry, no matter how experienced you are. In many cases, a relatively low up-front investment is required with the potential of high returns. Interest/hobby franchises. If you have a particular hobby outside the office, such as photography, renovation, gardening or drones, could you turn this into your business by joining a franchise? I know of a number of bankers and accountants who took up franchises in their specific field of interest and were much more fulfilled as a result.

The funding advantage Franchisors generally welcome applications from potential franchisees with a corporate background. They have developed skills, valuable experience and often have the necessary access to capital in the form of super or redundancy pay-outs, or equity in property. In turn, a specialist franchise banker will welcome such people and be able to support their investment in proven franchise systems with lending, transactional and personal banking solutions which are tailored for the specific industry and brand. Combining customers who have experience and substance with a proven franchise system also means that a bank which understands the key performance indicators of the brand would be much more likely to provide additional funding. This not only means you require less equity, but could also enable you to afford a much larger business than when setting up an independent in the same industry – something that may require 100 percent security. It’s therefore worth talking to a specialist franchise banker and accountant about the possibilities.

Summary People who come from corporate backgrounds often make good franchisees. They know how to work with established systems, have experience which is relevant and transferrable, and they like structures that are proven. A good franchise system provides the support structures lacking in independent small businesses, such as management information systems. This is also helpful because banks like getting timely, good quality financial information, making getting funding a lot easier. A word of warning for those changing careers after restructuring or resettlement, though. We sometimes find that when people have had a large pay-out, for whatever reason, they tend to spend it on the first good idea that comes around – whether it is the right fit for them or not. If you like About the Author the industry and the business concept, Daniel Cloete is the National then, take your time to research it Franchising Manager for thoroughly. Get information from Westpac. For more information, contact your local Westpac the franchise itself, do proper due Franchise and Business Banking diligence and talk to other franchisees. Finally, be prepared to pay for advisors like specialist franchise accountants and lawyers that know the sector. Approach it like the professional you are if you want to make sure you are investing in a successful, profitable concept.

Specialist on 0800 177 007 or email: franchising@westpac.co.nz The information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.

23 2/12/20 9:48 AM

LAUNDROMAT OWNER HARD AT WORK The hardest part of owning a Speed Queen self-service laundromat is deciding how you will spend your “work” day. If you are looking for a truly passive income with an excellent return on investment, get in touch to find out more about Speed Queen laundromats.

0800 77 333 7 | speedqueen.co.nz

Opportunity: Retail

Speed Queen operator watches the money come in 18 hours a day from remote business

HITTING

pay dirt

att Fogarty was more than impressed with the roll-out of his new laundromat business. ‘From signing the lease to getting running would have taken just four months – in normal times,’ he says. ‘Covid-19 turned our April opening into July, but I’m fully confident my next outlet will be done super quick because I know it can!’ Note that Matt’s talking about a ‘next outlet’ already – that’s a measure of how well his new business has done in just five months. ‘It was paying for itself in the first month!’ he says.

Slam-dunk design The remote operation option meant that the Auckland-based Matt was able to consider opportunities anywhere in the country for his new business. He found an ideal location in Tauranga, three hours away from home. ‘I wasn’t worried by that, as it is quite clear the Speed Queen model is specifically set up for this,’ he says.

Matt’s a sales manager for a large car leasing company, but had often thought about owning his own business. ‘Over the years I looked at options from rental properties to big brand franchises, but it wasn’t until I came across Speed Queen that I found what I thought looked promising. It looked fun, it looked like a great opportunity, and it could provide exactly the kind of passive income I wanted.’

‘Speed Queen approved the location, but then I was out of my depth as I’d never signed a lease in my life,’ Matt laughs. ‘Fortunately, Speed Queen held my hand throughout that and the council approval process, and also through store fit-out. Speed Queen can arrange contractors, but I decided to do that bit myself as part of learning the business. Again, the support was excellent – Royce provided an absolute slam-dunk in terms of design and layout, and that and his other suggestions have helped set me apart from the competition.’

No failures

Remote operation really does work

Laundromats are back in fashion. ‘As apartments have shrunk, and the cost of domestic machines has grown, self-serve laundromats have become more and more popular,’ says Royce Little, Speed Queen’s head of laundromat sales. ‘This trend has created the perfect business opportunity: Speed Queen-equipped laundromats are cashless and capable of being run remotely. You don’t need staff or an expensive location – provided there’s plenty of parking, a practical and much cheaper site is ideal.’

So how does Matt find remote operation? ‘I had to train myself not to rush down every other day to make sure all was well at first, but now I know it really does work! I employ a security company to open the store early and close late; I have a cleaner who goes in once a day, and I’m connected to each machine via an app on my phone so I can tell exactly what it is doing at all times. The machines are so robust that there have been no problems, but if there were an issue I have access to a repair network that can be whistled up anytime.

Founded in 1908, Speed Queen has been operating in New Zealand for 25 years. The company is the oldest and largest manufacturer of commercial laundry equipment in the world, and it also leads the market with technology. Laundromat owners like Matt operate under their own brand using Speed Queen equipment, and have access to the company’s massive experience when it comes to site selection, fit-out and support. ‘We’ve equipped hundreds of outlets around New Zealand over the last 25 years, and we’ve never built an outlet that has failed,’ Royce says proudly. ‘We’ve no desire to spoil that record, so when Matt came to us, we gave him all the help he needed.’

Matt Fogarty runs his Tauranga business from his Auckland home franchise.co.nz – PUTTING PEOPLE IN BUSINESS

SpeedQueen2904TOR 25.indd 1

‘The best part is that customers just love it. We use standard eftpos machines familiar to all from service stations and shops, and every machine is connected to them so I can watch as people transfer funds into my bank account 18 hours a day. And cashless operation means no temptation for thieves, of course. ‘I’ve done a lot of advertising on social media, but I can do that from anywhere. When I do go to Tauranga, though, I like to spend a day or so as I enjoy talking to customers and getting to know what they want from the business. ‘Would I do it again? You bet I would. Everything was up front, there have been no surprises, and the business really does run itself.’

Attractive for investors With interest rates at record lows, Royce says that investing in a SpeedQueen laundromat offers a hugely attractive proposition for investors. ‘A medium-sized investment will be between $250,000 and $300,000, with a deposit required of $75-100,000. The return on the total investment is in the region of 2030 percent, and we’ve had some owners do much better than that. Advertiser Info ‘If you are interested in opening your own remote-controlled, cashless, money-making investment, we have several areas with considerable potential. Call me and find out more.

Speed Queen www.speedqueen.co.nz Contact Royce Little P 0800 77 333 7 royce@speedqueen.co.nz

25 2/12/20 1:40 PM

Every day looks different, creating a flexible lifestyle. You’ll have a job that enables you to give back, get active and feel great!

There’s no limit when it comes to earning potential — you determine your future. We’ll provide training for you and your coaches to get you off the ground quicker.

You will be in business for yourself, but not by yourself.

There are no brick-and-mortar leases required.

Full training in coaching and business management.

Your Kelly Sports journey can take you anywhere! Choose from available zones around the country.

“It just feels really good to be able to make a difference in so many people’s lives.” Zac Topping | Kelly Sports Franchisee

CONTACT US FOR A FRANCHISE INFORMATION PACK Call Paul Jamieson on 021 409 241 or 0800 GO KELLY Email paul@kellysports.co.nz | www.kellysports.co.nz/franchisees

Opportunity: Franchise Management

VALUE ADDED Jay Changlani

Orb360 maximises the value of intellectual property rights for franchises

ranchisees pay for them, competitors try to copy them and the IRD may try to tax them. ‘That’s why it’s so vital to protect your Intellectual Property Rights,’ says Jay Changlani of Orb360. ‘But what are those rights, and how do you go about maximising their value while protecting them within your franchise?’ Orb360 is a mid-tier accountancy firm which specialises in franchise businesses. ‘We provide franchisors, franchisees and prospective franchisees with financial support from all angles,’ says Jay. ‘Our role is to help you stay on top of everything from cashflow and tax compliance to forecasting and future-proofing your business. And, for franchisors, it all starts with Intellectual Property Rights, or IPR.’ IPR are an essential part of all franchise agreements, which contain licences allowing franchisees to use such things as trade names; trademarks; image; reputation; exclusive rights of manufacture or sale; and goodwill. ‘How to use these rights, and protect them against misuse, are among the most important concerns of the franchisor,’ says Jay. ‘Because of this, before entering into any franchise relationship, a franchisor must ensure that all relevant intellectual property associated with the business is adequately protected. ‘Without protection, former franchisees may be able to use some or all of the systems or trademarks to compete with new franchisees, or competitors may adopt the franchisor’s intellectual property to boost their own operations,’ Jay warns. ‘This is particularly the case if the franchisor’s intellectual property is generic, or not distinctive enough.’

development of their IP. It also considers the potential cost of recreating such an IP asset, or developing a product that is similar in nature. The concept behind the cost-based method of valuation is that a business purchaser would not have to incur these costs if they buy the IPR. Furthermore, in doing so they would not have to suffer the financial and/or operational consequences of failing to successfully develop their own IPR, or deal with the potential difficulties in protecting it if they did develop their own.

New franchisors beware While successful companies will generally have their intellectual property adequately protected, this may not be the case when the company starts franchising. In this case, Jay says, it may be necessary to develop new brands or trademarks, and use marketing material that consists of Advertiser Info or includes copyrighted works. ‘Ultimately, all Intellectual Property Rights in the franchise must be properly protected before franchising,’ he concludes. ‘Talk to us here at Orb360 to see how we can help you maximise their value.’

Orb360 www.orb360.co.nz Contact Jay Changlani P 0-9-390 0104 M 021 076 3762 jay@orb360.co.nz

To guard against this, franchisors should obtain expert advice to ensure that any key trademarks are registrable and not open to challenge, and that any exclusive processes are also properly protected.

How much is your Intellectual Property worth? ‘If you are selling, buying, or licensing IPR, there are tax implications associated with transactions,’ Jay explains. ‘Orb360 Chartered Accountants can advise how your IPR can be listed as an asset, what value can be ascribed to it and how to treat it from a tax perspective.’ Evaluation of IPR can be a challenging process. Jay says that the three effective ways of valuation are: Market-based This is the most used approach, which uses a product or service’s performance in the market to arrive at a valuation. Transactions involving similar products are also used for comparison purposes. Market value offers a relatively reliable valuation basis because it is based on supply and demand in the marketplace. However, when it comes to comparison with other products or services, there is usually not a great deal of information publicly available. Income-based This approach values the IP on the basis of the financial income that IP is expected to generate and the costs of generating that income – in other words, the economic benefit to the business over the IP’s useful economic life. Figures for risk and the financial cost are also calculated and included in the overall calculation. The result is what is known as the Net Present Value, or NPV. A prospective buyer can use this figure to help them make their purchase decision, which would depend on whether the NPV is positive or negative. Cost-based This uses the costs incurred by the business in the creation and franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Orb3602904TOR 27.indd 1

27 2/12/20 9:49 AM

S Franchise Management

BUILDING GREAT FRANCHISOR TEAMS Franchize Consultants help accelerate your results through improved capability

Choosing to franchise your business? Or improving an existing one? Get award winning help at every step.

‘An important part of building a great FSO team is providing training and development opportunities specific to each team member’s role,’ says Dr Callum Floyd of Franchize Consultants. ‘There are many areas which are unique to franchising: franchisor leadership and planning; recruitment marketing and onboarding; relationship management; marketing fund management; franchisee performance development; field visits; franchisee compliance; resale procedures; franchise advisory councils – and more!’ It means there’s a lot to learn. Callum offers the following tips according to what stage of development you are already at.

New franchisors Running a franchise system is different from a company-owned business. Franchising needs to be understood, planned and managed as an additional business model to your established business. It is essential that you know how to start correctly, plan your model well, recruit only suitable franchisees and provide the necessary support to help them develop. Because many new franchisors are small, often consisting of the original founder (plus maybe one key staff member), it is important they understand how to execute the required roles, as well as learning the type of challenges that will be faced and how to address them. For this reason, Franchize Consultants regularly runs a two-day Managing a Franchise System training programme in Auckland. This provides attendees with a good broad understanding of how to manage many key franchisor functions and processes.

Training dates for franchisors Essential training for field managers

Field Visit Foundations 24 February & 2 March Improving Franchisee Performance 9 & 16 March Franchise Business Planning 23 & 30 March For franchisor owners and general managers Managing a Franchise System 12 & 13 April

Established franchisors While established franchisor leaders and general managers can benefit from this overview of key franchise management functions, mature franchise systems also need to be able to access training for specialist support roles which are required as the franchise grows. One such area is field management, where managers work with franchisees to support the development of the business. This is a challenging role which can impact greatly upon the success of both franchisee and franchisor. It is also highly specialised, meaning many aspects need to be properly addressed in order to work productively with franchisees. Because of the level of specialisation and level of detail required with this role, Franchize Consultants regularly runs three dedicated days of training, including a) Field Management Foundations, b) Improving Franchisee Performance, and c) Franchisee Business Planning.

Consulting | Training | Ongoing Support | Research

very franchisor company needs a Franchise Support Office (FSO) team which is properly resourced, well-focused and equipped with the right skills for the job. Without this, they won’t be able to work with franchisees as productively as they could in maximising their potential and implementing initiatives for the benefit of both franchisor and franchisees.

Get the right advice. Talk first with New Zealand’s longest established, largest and most award winning team. Work with a company engaged on major projects with many of the biggest and best emerging names in the franchise sector.

Brilliant Commercial Cleaners

Conclusion Callum sums up: ‘In any franchise, your team has the potential to help make or break the business, impacting short, medium and long-term returns for you and your franchisees. Make sure that you and they can see the big picture and are properly trained for the challenges that are sure to come. Contact us to find more information and dates for our next courses.’

28 FranchizeConsultants2904TOR 28.indd 1

Advertiser Info

Franchize Consultants www.franchize.co.nz Contact Dr Callum Floyd P 0-9-523 3858 M 021 669 519 callum@franchize.co.nz

Find out why. Call Callum Floyd (09) 523 3858 or email callum@franchize.co.nz www.franchize.co.nz Six times winner service provider of the year

Franchise New Zealand

Summer 2021

Year 29 Issue 04

2/12/20 1:41 PM

Opportunity: Business & Commercial

Demand for investment property fuels growth for Pukeko Rental Managers

perfect timing

ave you heard the one about the investment property owner who liked his property manager so much he joined the franchise?

Hutt Valley-based Matt MacMillan had experienced poor service from property managers looking after his Wellington investment property over a number of years. The issues ranged from escalating fees and charges to a lack of systems and processes that he believed meant his investment was not being properly protected. ‘Looking at alternatives, my researches led me to Pukeko Rental Managers,’ Matt says. ‘It’s a franchise that seemed to me to have the perfect blend. As a large nationwide organisation, Pukeko franchisees have access to industry-leading tools, systems and processes. But as each location is managed by a local owner-operator with a maximum of 100 properties under their management, clients get a level of personal care and attention that only a small firm can provide.’ It’s also an award-winning system, having won the Westpac Supreme Franchise System of the Year title in 2019.

Low-investment opportunity Pukeko Rental Managers founder David Pearse is totally focused on helping franchisees succeed by providing a better model for property management. Having been closely involved with real estate management for many years, he had become frustrated by traditional office-based, multi-tier management structures. Pukeko allows mobile property managers to operate from home, cutting down overheads while using intelligent and well-supported cloud-based systems. With Pukeko franchises starting from just $12,500+gst and opportunities available all around the country, it’s a low-cost way to start your own business. ‘The support and training provided means that anyone with the right aptitude and attitude can build a really successful business from nothing – which is exactly what I’ve done,’ says Matt. ‘I really enjoy meeting people and the mix of operational and sales

Matt MacMillan

functions that the role requires. It also provides a lot of flexibility to fit in other priorities – for example, I’m able to schedule time each day to help care for my elderly mum.’ And while building professional relationships with real estate agents, accountants, and others within the industry was a challenge initially, Matt says he had ‘a huge amount of support from David and the Pukeko team right from the get-go.’ While it took time to build his client base, the support combined with his determination meant that positive results weren’t long coming.

Unique initiative In keeping with David’s goal of transforming the sector, the franchise has launched the Pukeko Plus Rent Guarantee Scheme. This is designed to give investment property owners total peace of mind: should a tenant get behind in rent, Pukeko Rental Managers can access a dedicated company fund to cover rent arrears while they resolve any issues. It’s a huge deal for property owners and Pukeko franchisees alike – there can be confidence that rents are paid every month, investments are safe and rental properties are in expert hands. ‘Pukeko Plus proves that we really are different to other property management companies,’ says Matt. ‘By guaranteeing 100 percent of the tenant’s rent payments, we take away a lot of the perceived risk of owning an investment property and give clients peace of mind. For franchisees, it’s an incredibly powerful tool, particularly while they’re just starting to build their business – it allows them to stand out from the competition.’

Ongoing support Today Matt believes the timing is perfect to become a Pukeko Rental Managers franchisee. ‘The housing market is more active than ever, with low interest rates driving huge demand for investment property. An increasing number of first-time investors are entering the market as home owners move up the property ladder and keep their first property to let out,’ he explains. ‘There’s also a tidal wave of new regulations around residential tenancies, with massive fines and other risks for people who get it wrong. Investors are looking for professional property managers who can keep them on the right side of the law, while protecting their investments and maximising their returns. Pukeko’s unique Advertiser Info market position and wide Pukeko Rental Managers network of owner-operators is www.pukekorentalmanagers.co.nz just what those Contact investors need.’ It all adds up to perfect timing for anyone looking to capitalise on a booming industry.

franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Pukeko2904TOR 29.indd 1

David Pearse P 0508 785 356 M 0274 809 534 david@pukekorentalmanagers.co.nz

29 4/12/20 11:06 AM

S Buying A Franchise

THE EMOT DON’T ROLLER CO generalise

DO check It's often said that buying a franchise is less risky than starting business on your own. This may be true – but it’s totally unhelpful.

The fact is that every franchise system has successes and failures – and some systems are better than others. So you need to dig deep with your questioning of franchisors and their franchisees. Don't settle for generalisations, superficial answers or marketing guff. And while we’re on that topic, please do put real effort, time and creativity into your assessment of any franchise opportunity. A good franchisor appreciates people who show business intelligence by being wellorganised and asking probing questions. But they don’t appreciate it if you take too long or if you don’t recognise that franchising is a two-way street, where you have just as much responsibility as the franchisor. So don’t just scratch the surface or believe sweeping statements – invest in yourself by investigating the franchise opportunity properly. And take advice from people who have spent a lot of time working LOOK BEFORE in the franchise sector. YOU LEAP They’ll help you read between the lines and get the real answers. Franchising is a powerful way of doing business, butMichael the same forces that make Bright franchising great also create vulnerability Specialist Franchise Lawyer and risk. We 021 know what works, what doesn’t, 2666 395 and how to respond to the issues that arise. We help with: · Assessing franchise opportunities · Advising on franchise agreements and other contracts · Franchise sales and purchases · Dealing with difficult situations

FRANCHISE LAWYERS Auckland Phone 09 303 3764

North Shore Phone 09 414 9800

www.gazeburt.co.nz

30 EDIT Rolercoaster 30.indd 1

f we’re going to date, you have to promise you’ll never ask me to go on a roller coaster.’

My wife, Rachel, made it clear early in our relationship that she was prone to motion sickness. Whether it’s on land, air, or sea, excess motion isn’t good for her. We had to split up at amusement parks with friends and, eventually, our kids. Some of us hit the coasters while the others rode the carousel. But when I bought a franchise, I broke my promise. I asked her to join me on something much more tumultuous than riding the Cyclone, taking her on a wild ride with ups, downs, and much more neither of us could anticipate or control. Not everyone has the stomach for running their own business. While a traditional job can also be quite challenging, it’s structured and predictable. You can plan your life around a regular paycheque. You feel (whether or not it’s true) that you’re part of a stable company with clearly defined rules and a climbable ladder. Some people need the freedom of business ownership. It’s more of an adventure. There’s risk, adversity, and the chance of enormous financial gains – or nothing at all. Running a franchise is a modernday treasure hunt. The question is, is that for you? You could do the same things wealthy franchisees do and get the same financial payoff. But if you don’t enjoy the journey, you won’t have the quality of life to meet our definition of ‘wealthy.’ It’s not enough to evaluate a business before buying. You need to examine the lifestyle. If you don’t like roller coasters, you may not like franchising. Those who can, do, and for 10 years, I did. I proudly owned the title ‘franchisee.’ That pride was as much from what I overcame as from what I accomplished. It was an intense time with ups, downs, and plenty going sideways. I’m going to share with you the highlights of that wild decade. As I recount my journey, try to put yourself in my shoes and imagine having the same experience. I’ll discuss what I went through as well as what it felt like. I’ll pause periodically throughout my story to give you a chance to reflect how it would feel to you.

I blame my father My father is a bloodhound for new business ideas. In 2005, when he showed me an ad for a fruit basket franchise called ‘Edible Arrangements,’ he caught me at the perfect time. Franchise New Zealand

Summer 2021

Year 29 Issue 04

3/12/20 2:06 PM

OTIONAL COASTER What’s it really like being a franchisee? In this edited extract from his new book, US speaker and former franchisee Scott Greenberg describes his 10year journey from buying to selling

Whereas I was raised in the frenetic world of speculative entrepreneurship, my wife grew up in the stable world of tenured education. Investing money I didn’t have in a business I knew nothing about was normal to me. To Rachel, it was utter folly. Her resistance angered me. Couldn’t she see the opportunity? Didn’t she trust me? We can’t improve our lifestyle if we succumb to fear. Life is about risk. Life IS risk! ‘But Scott, how are we going to finance this?’ she asked. ‘How long will it take to get our money back? What if the business doesn’t do well? And who are these Edible Arrangements people, and why should we trust them?’ Every doubt-filled question further enraged me. It felt like she wasn’t just questioning my idea; she was questioning my judgment. But she did force me to answer questions I should have already been asking. I really hadn’t thought this through or vetted the franchisor. My readiness to sign was purely an emotional decision, not a logical one. I finally realized that the only way we could make this choice together was by getting the facts. Maybe that would ease my impulsiveness and alleviate her fear. We needed to control our emotions. So we did our homework. We crunched the numbers. We slowed down and let time work its magic on our feelings. Eventually we were able to take a more calculated risk, so with Rachel’s blessing, I pushed the red button. Reflection Who else will your choices impact? Who questions your choices and keeps you in check? How open are you to being challenged by others? Should you allow others to talk you out of your dream? Do you do enough due diligence when making important decisions?

Fasten your seat belts (Editor’s note: Edible Arrangements is a US-based retail franchise offering fruit bouquets for sale and delivery, as well as take-away fruit smoothies and salads. The franchise does not operate in New Zealand, so this extract focuses on the general experience of being a franchisee) I’d already been speaking professionally for 12 years and was looking for an additional stream of income. Speaking was going well, but we were starting a family and I wanted to begin spending more time at home. I travelled to Connecticut to attend a Discovery Day at the Edible Arrangements corporate office. Their presentation knocked my socks off. We learned all about the operation, their plans for the future, and what the current opportunities were. We sampled the product. We visited their corporate store. We asked question after question. We met team members from operations, marketing, and franchise development. Everyone in the office was young, dynamic, and passionate. They knew they were part of something special. My mind raced throughout the flight back to California. What a cool concept! What spectacular franchise partners! I took out paper and pen and brainstormed what I could do with the business. I had all kinds of ideas the corporate office hadn’t even thought of. I was excited at the prospect of owning an asset. I wasn’t going to end my speaking business, but I needed to build something else that would generate its own revenue and increase in value. It would also be a great opportunity to test my leadership concepts in the field. So many speakers hadn’t done anything other than speak. I wanted to walk my talk. As soon as my plane touched down in Los Angeles, I called my father. I wanted to do this. Reflection What are your reasons for wanting your own business? What emotions does the idea of business ownership stir up? How are those emotions affecting your judgment? How might having your own franchise impact your lifestyle?

Honey, can we talk? The hardest part of putting the deal together was convincing my wife. Rachel and I had very different upbringings. Her father, Ron, is a world-renowned professor emeritus who had two jobs his entire career. They’ve always lived simply and invested conservatively. Ron was never profit-driven. His primary desire was to contribute to a body of knowledge. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

EDIT Rolercoaster 30.indd 2

Two days later, the papers arrived via FedEx. I read through every page, pretending to understand what I was agreeing to. Every signature further committed me. And boy, there were a lot of signatures. There was a franchise agreement, a loan agreement, a lease, a construction contract, and, of course, an endless supply of cheques to write. All this before I could make a single sale. The buildout was hell. I’d already found employees who were eager to start work, but continuous construction delays pushed back our opening farther and farther, so half the people I’d hired moved on to other jobs. My contractor made promises and then made excuses. When the Edible Arrangements field trainer flew in from Connecticut for our grand opening, he arrived at a store that was weeks away from being ready. Meanwhile, my sparkling new delivery van parked safely in the building’s garage was hit by a car during the night. It had yet to make one delivery and it already had a dent in the side, right below our logo. After many extra weeks and thousands of extra dollars, we finally completed construction. The health inspector signed off and the lights came on. We were open! The phone started to ring. Curious passers-by came in for samples and took brochures. Some even placed orders. I had income! On day two, three employees didn’t show up. The only one who bothered to call in said the job just wasn’t for her. Later that day, I bought the remaining staff pizza and pretended I knew what I was doing. Thank heavens for the corporate trainer. The scariest time was the next week, after the trainer had left. We were on our own, stumbling our way through taking, making, and delivering orders. I panicked every time the phone rang, wondering if I’d be able to answer questions and input the order into our sophisticated point-of-sale system. Each day we got better. We made our mistakes, figured stuff out, and learned what we were doing. Soon we had answers to most of the questions customers asked us. More employees left and new ones came. Before too long, we settled into a routine. Orders continued to roll in. During the first month, I paid every bill on time. Two months in, the bills were paid again, and sales were up over the first month. I’d done it. I’d built a growing business. And it was exhilarating. Reflection When do you feel in over your head? How do you respond when things don’t go as planned? Can you set aside enough money to manage unexpected expenses? How prepared are you to trust others to run your business?

31 3/12/20 2:06 PM

S Buying A Franchise New Zealanders love to visit their hairdresser, and Rodney Wayne is New Zealand’s most loved hairdressing brand. Own a part of that adoration. Expert support and world-class systems mean you don’t need hairdressing experience to succeed. Contact franchising@rodneywayne.co.nz for more information.

OWN NZ’s MOST LOVED HAIR SALON

Enjoying the ride A speaking colleague came in to meet me for lunch. I was wearing a long-sleeve Edible Arrangements polo and matching baseball cap, and she said, ‘Oh, you look so cute in your uniform!’ She was just condescending enough to embarrass me. Every day was a new experience. We turned new customers into repeat customers. We signed up corporate accounts. We made many arrangements to be used as props in TV shows. I personally delivered five arrangements backstage to The Price Is Right to be used in the ‘Showcase Showdown.’ We played a role in countless dinner parties, thank-yous, and marriage proposals. We joined the chamber of commerce and our local chapter of Business Network International. We ranked second out of almost 100 Edible Arrangements locations in California. Then we got to number one. We also won the Best Customer Service award out of 1,000 Edible Arrangements franchises worldwide. I wasn’t in it for recognition, but I admit it felt great. I would leave town to speak. When I got back, there was more money in the checking account than when I’d left. That was awesome.

rodneywayne.co.nz

The highs were high, but the lows were low. Twice there were breakins during the night. Several times our delivery drivers got into fender benders. Our insurance company settled with a lady who ‘fell’ in our lobby. A home delivery grocer contracted with us to provide them with fruit salads and then stopped paying us. I took them to small claims court but lost because my manager had accidentally disposed of the pickup receipts, leaving me with insufficient proof of delivery. For a while, managing employees was particularly tough. I’m not one of those people who complains about ‘kids these days’ or how entitled Millennials are. Every generation has all-stars and flakes. But it seemed like we always had issues with staff. My phone would ring at all hours with questions, problems, and requests. Employees would show up

Put yourself in the driver’s seat

with Aramex

We could go places together

Are you ready to join an industry that is thriving and predicted to continue to grow? Do you love exceeding expectations and delighting your customers? Are you a self-starter who enjoys the freedom of operating your own business?

If you answered yes, we want to hear from you! Aramex New Zealand is a leading freight and logistics provider with over 37 years’ of local industry knowledge and franchising expertise. Today, we operate out of 18 regions nationwide and offer an extensive range of tailored courier services for senders large and small. With the rapid rise of e-commerce retailers, courier service is more in demand than ever.

Franchising opportunities We have the opportunity for enthusiastic people with a ‘can-do’ attitude to join the Aramex team as Courier Franchisees and Regional Franchisees. > Become part of an award-winning franchise network > Extend your global reach: Aramex has a presence in 58 countries > Enjoy the freedom of owning and operating your own business > Receive ongoing business support and training > Utilise state-of-the-art technology to assist the operation of your business

32 EDIT Rolercoaster 30.indd 3

Find out more about our opportunities at

www.aramex.co.nz

Franchise New Zealand

Summer 2021

Year 29 Issue 04

3/12/20 2:06 PM

late or stop showing up altogether. Some would work, but not as fast as we needed them to. One male employee offered a female co-worker a heart-shaped piece of pineapple from an arrangement, and she complained it was a sexual advance. I fired our first delivery driver for racking up $150 worth of personal calls on the company cell phone. I let another employee go for calling ahead when running late and asking coworkers to punch in for her. Twice I gave second chances to employees who succumbed to drug addiction, and both relapsed. I put a lot into figuring out how to build a great team, and over time my staff went from being my greatest headache to my greatest asset. By the time I sold the business, most of them had been with me for years. Leaving them was the hardest part of my exit. Reflection How do you see your role in the community? What accomplishments are you chasing? How will you react when problems arise? How prepared are you to manage employee issues?

Exit strategy Getting into Edible Arrangements had been a great choice, but after ten years, I’d had enough. My speaking business was doing really well. Thanks to my first-hand franchising experience, I started booking a lot of keynotes for other franchise systems. Splitting my time wasn’t good for either business. It had been a good ride, but it was time to get out. But exiting wasn’t easy. First, I had to find a way to put the word out without alarming my employees. I hated being secretive, but I needed the operation to remain stable. Then I had to find interested buyers. It helps when the business is turning a profit, but buyers and sellers don’t typically see things eye to eye. I took lunches, kicked numbers around, and tried not to feel insulted by the lowballers. At one point I had five different interested parties. Then it was four, then three. By the time I sat down with the only buyer left, I was much more eager to get out than I could let on.

DON’T GET A JOB! Be Self-Employed

The negotiation dragged on for a few months. Both of us moved at a deliberately slow pace, each trying to keep the other interested while making him sweat. Don’t get me wrong – our conversations stayed pleasant and respectful. But we were only human. Finally, we reached an agreement. Papers were signed, hands were shaken, and tears were shed. My 10-year odyssey as a franchisee was a wild, stressful, and character-building journey. And now it was over. I had built, operated, and sold a successful franchise operation and lived to tell the tale. Last week a friend of mine had surgery. I ordered an Edible Arrangement for her from her local store and paid full price. Reflection What’s your exit plan? Do you know what your business is actually worth? Can you be patient enough to make a good deal? How will it feel to leave?

Conclusion What I went through really wasn’t special. It’s all the typical stuff that happens when you run a franchise. But just as different people running the same operation will get different results, different people having the same experience will have their own unique reactions. Everyone responds differently to the same About the Author circumstances. It’s important to Scott Greenberg is a speaker and author specialising in consider how these franchising. His new book The circumstances Wealthy Franchisee sets out to might make you explain why some franchisees feel. Only you thrive while others struggle, and show how to replicate their can make the success and build more wealth. determination if Find out more at business ownership www.scottgreenberg.com/theis right for you. wealthy-franchisee franchise.co.nz – PUTTING PEOPLE IN BUSINESS

EDIT Rolercoaster 30.indd 4

Commercial Cleaning Franchise

Simple. Profitable. Affordable. Guaranteed. CALL FOR YOUR FREE INFO PACK

PH 0800 500 054

www.cleantastic.co.nz 33 3/12/20 2:06 PM

Let’s imagine your perfect part-time business! Think about up to $45,000 - $135,000 profit per annum for one - three days per week.

You Want:

A proven business - This business system has been growing since 2009. Proven successfully in UK, Europe and North America (and now in Australasia). Low risk - This business has been designed with low risk as a key priority - it is even pandemic proof (tested recently of course). Easy entry - One of the lowest entry points in franchising with the fastest return on investment (12 months on average). Simple to run - It couldn’t be easier, we’ve set up all the systems for you. Smart marketing - Automated process, we have evolved one of the smartest marketing systems available.

Everything for you - Training, Materials, Manuals, Advertising/ Marketing. Ongoing support - We’re always there when you need us. Materials updates - We are always keeping our product fresh.

You are:

Creative at Heart - But don’t need to be artistic (we train you). A people person - You’ll make close relationships with your clients. Empathetic - You want to make a difference to peoples lives. Organised - It makes things run so much smoother, especially with our proven systems. Ambitious - Able to start part-time but capable of expanding. Successful - You have a goal and mindset of being able to achieve (we give you the tools and systems to do that).

Sound interesting?

Find out more about this rewarding enjoyable, lucrative and fun lifestyle business! Local meetings are currently being organised - for more information and a casual chat, call:

World-class ongoing support material

09 636 0099

Proven NZ growth (exceeding projections)

Strictly limited availability

*Please note: Figures shown on this page are averages from recent data, actual results will vary depending on business environments.

We do:

DRAWING PEOPLE Seasons Art Class franchisees create great part-time businesses with smart returns

together

hen Seasons Art Class first launched in New Zealand in April 2019, some people thought it looked too good to be true. Work just one day per week, manage your business from home, and make a smart return on a low initial investment? What’s the catch?

it was exactly what people are wanting to do, so I took the bull by the horns. I am already running four classes a week with 51 people, and 10 of my beginners have signed up for the second stage, too. The ages range from 21 to 80-plus.

‘There isn’t one,’ says David Craggs. ‘Franchisees can make up to $45,000 annual nett profit after expenses, and once you’re established that could increase to $135,000. But people still find that hard to believe, so now we tell potential franchisees, “Bring your accountant to the meeting.” Several have taken us at our word – and have gone on to buy the franchise.’

‘One of the commonest themes among students is, “This is something I’ve always wanted to do.” The classes are very social and because there is purpose rather than just getting together for coffee or drinks, there is real magic to the formula. I’ve only just started really, and I’ve no doubt that in the next year I’ll be able to build this business up to make a really good living from working part-time.’

David and his wife Moira are the New Zealand master franchisees for the UK-founded company. He explains, ‘Seasons is a step-by-step art class that provides a place for students to discover themselves, learn techniques in a range of media and develop their skills in a sociable, relaxed setting. Franchisees dedicate one day a week to be present and engaged in their class, with a few hours of business administration at home. They contract a qualified art tutor to run the class, and act as a classroom assistant themselves.

Living the good life

‘We provide all the materials, training, advertising and marketing; all you need is to take delight in bringing people together, and the ambition to run additional classes if you want to grow.’

Extra income Lorraine Elliot of Howick first heard about the franchise in 2019, ‘And the more I read, the more I liked. I figured that if the franchise has been running successfully for over ten years in the UK, it should work here too. I’m still working and, as I’ve always been interested in art, I decided this would be perfect – I could work at it part-time, ease myself into retirement and still have an income. ‘I started running two classes on Saturdays, but after a short time I had enough people wanting to do midweek classes too. Our first 14-week course was interrupted by Covid-19, but the enquiries kept coming. When we were able to resume, we had our first exhibition with about 150 guests, and I was astounded by the quality of the work on display. ‘What I love about the classes are the faces of students every week as they learn specific skills and make progress. It works because the classes are so well-designed with very clear progression through the courses.’

Building a good living Jacqueline Supra from Napier agrees. ‘I’m at an age at which I’m no longer employable,’ she smiles ruefully. ‘I had been attending an art class myself when a friend told me about Seasons. My reaction was that franchise.co.nz – PUTTING PEOPLE IN BUSINESS

TheSeasons2904TOR 35.indd 1

Caroline Milburn jokes that she always wanted to get out of Auckland and become a hippy art teacher on the Coromandel, ‘And that’s pretty much what has happened. I was tired of commuting and I wanted to do something that didn’t involve sitting at a desk. I love people and I’ve always been very interested in art. When I approached David about starting a franchise on the Coromandel, he felt the population was too low. However, I’d done my homework and found that not only is it a very close-knit community, but there is a high proportion of people in the target market: specifically, retired people and mums in their 40s.’ Caroline soon had full classes lined up to start in March 2020. ‘Covid-19 postponed everything, but I’ve since run regular morning and afternoon classes every Tuesday and Thursday in Whitianga and Pauanui. I’m on to the second tier now and more than half my beginners signed up again. ‘I love what I do, and the courses have been so well designed and put together – even down to the right paper for beginners to use. Next year I will be adding at least a further three courses and building the business even further.’

It just works David Craggs is delighted by the success these three new franchisees are already achieving. ‘For some people, this could be a stand-alone business; for others, a perfect second income or a way to boost your retirement savings. Exclusive territories are available for just $57,000 +gst, but they are Advertiser Info going fast. ‘Lorraine, Jacqueline and Caroline are proving Seasons can work well in all sorts of areas, so don’t hold back – give me a call. Oh – and bring your accountant.’

The Seasons Art Class www.perfectparttimebusiness.com Contact David Craggs P 0-9-636 0099 M 021 293 5652 david@seasonsartclass.co.nz

35 2/12/20 9:50 AM

Opportunity: Home & Building

CELEBRATION Dream Doors franchisees are achieving record sales around the country

t a time when so many businesses have been struggling, Derek Lilly sounds almost embarrassed at the success of Dream Doors. ‘We have had two consecutive record sales months in August and September, and we are heading for our best results in 13 years,’ says Derek. ‘But we are among those who have thrived since lockdown, and I’ve decided that success should damn well be celebrated!’ Dream Doors is the only kitchen and cabinet door replacement franchise in New Zealand. ‘We are a multi-award-winning franchise and, after 13 years here, we are still growing,’ says Derek, who co-founded the franchise in the UK before moving to New Zealand. ‘Why? Because we have a great service backed up with great systems and, above all, great franchisees.’

Meeting demand ‘This year has been particularly successful for Dream Doors because, rather than travelling overseas, people are staying at home, looking at their houses and asking what improvements they can invest in. Kitchens are so heavily used, they come out at the top of the list. Replacement kitchens are expensive, but if you re-use the frames and replace dated or worn elements such as doors, drawers and benchtops, you can get a whole new look for a fraction of the cost. That’s what we specialise in. ‘That has meant record numbers of enquiries for our franchisees – fortunately, they have the processes in place to handle the extra business. Our Franchise Management System (FMS) won a major award in 2017 for technical innovation, and since then its capacity has doubled. The software was written specifically for Dream Doors, and has been a

Derek Lilly: ‘Success should damn well be celebrated’

massive investment over the last five years, but it’s really paid off.’ The FMS tracks leads, quotes and revenues; measures advertising effectiveness; collects and monitors customer feedback; and identifies issues. It also enables franchisees to do on-site, real time quotations with customers. ‘Customers are amazed by it and love it!’ says Derek. ‘And every vital piece of information is immediately available to franchisees and franchisor, so everyone knows where they are at and what to do to improve their business.’

Doing business Dream Doors still has franchise opportunities in Northland, Taranaki, Manawatu, Kapiti Coast, Otago, Central Otago and Southland. ‘There’s no point in contacting me about other areas, as our franchisees there are too busy making lots of sales,’ laughs Derek. ‘But if you want a great business in the targeted areas, I want to hear from you. Your role won’t be installing kitchens; it will be working with clients Advertiser Info and managing people who Dream Doors (NZ) Ltd carry out the work to exceed www.dreamdoors.co.nz/franchise customer expectations. The Contact entry cost is just $75,000 +gst, Derek Lilly so call me and I’ll show you P 0800 437 326 how that could be the best M 027 213 5133 investment of your life.’ del@dreamdoors.co.nz

The Smart Choice.

NZ’s Favourite Milk! We’re looking for motivated, ambitious, sales focused business people to join our team! Owning an Anchor Franchise is a highly sought after opportunity with 50 Franchisees delivering millions of litres of milk per year!

Become a smart business owner with Milestone Homes. This is a unique opportunity to enter the exciting and dynamic business of new home building in a market segment that is poised for significant growth in the years ahead. milestonehomes.co.nz

If you are fit, enthusiastic, commercially savvy, with a passion for business we would love to hear from you. Please email us today: Shannon.Davidson@Fonterra.com

NZ’s most loved dairy brands! Strong support National distribution Franchise opportunities starting at $750k 36 DreamDoors2904TOR 36.indd 1

Franchise New Zealand

Summer 2021

Year 29 Issue 04

2/12/20 9:51 AM

Jamie Parker: ‘Provender is incredibly rewarding’

rich pickings Provender franchisees enjoy a flexible lifestyle as their machines make money 24/7

ull-on, family-friendly and incredibly rewarding.’ That’s how Jamie and Linda Parker describe their Provender franchise.

Stretching from a timber processing plant just north of Napier to a meat processors 60 kilometres south of Hastings, their territory covers a fabulous part of the country – one that Jamie is very familiar with. Over the last 12 years he has worked hard and worked smart to become one of Provender’s most successful franchisees, earning himself and his family an enviable Hawkes Bay lifestyle in the process. And the journey to success has indeed been a family affair. While Jamie is the face of the company, Linda, who is also a local police officer, plays an important role behind the scenes managing admin for the business. 14-year old son Albert also helps by packing the van every morning before he heads off to school.

Home-based, minimal overheads, no debts Provender is New Zealand’s leading refreshment vending franchise. Originating back in 1991 with honesty snack boxes, today the franchise operates highly-sophisticated food vending, hot and cold drink, and coffee machines in workplaces around the country (as well as the honour vending boxes, which are ideal for small businesses). In many cases, the locations work 24/7 – but franchisees don’t. The result is a home-based business with minimal overheads and no bad debts that can consistently earn established franchisees like Jamie a substantial six-figure income. Franchisees select high-traffic locations and re-stock the machines with a range of snacks, healthy foods, confectionery and drinks, and are not tied to any one food or drink manufacturer. Group buying power means that each franchisee can enjoy a healthy margin on some of the country’s most popular food and beverage brands.

It’s about people Jamie is under no illusion as to why his Hawkes Bay franchise has enjoyed such success. ‘You have to work at it consistently, and build up those all-important customer relationships,’ he says. ‘I love the variation of businesses I service, from government departments to meat-works and bottling plants, hospitals, correction facilities and gyms. My contacts range from small business owners to the CEOs of very large companies. I often feel a bit like a people magnet, as people are attracted by the sight of somebody opening up a machine to re-stock it. Chatting to them each visit and getting to know them is absolutely vital – over time, your customers will not only become loyal, but become your friends and recommend your service to others.’ Finding new locations has never been an issue for Jamie. ‘It’s not rocket science,’ he says. Business growth happens as a result of word-of-mouth recommendation, a contact phone number stuck on every machine, the occasional cold call when Jamie sees a new business or factory opening, or a lead from the Provender franchise support team. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Provender2904TOR 37.indd 1

‘After that, it’s a matter of getting the new machine installed and then servicing it regularly, trying different mixes of products until you find the combination that best suits the customers in that location. ‘You don’t need to be super-smart to succeed at this – you just need a can-do attitude and a reasonably outgoing personality. If you’ve got those, then you should do well.’

Making it easy Despite the turmoil caused by Covid-19 – which Jamie welcomed as ‘a chance to take a small break’ – 2020 turned out to be ‘insanely busy’. He attributes his revenue increase to the rising popularity of cardbased cashless payments, including tap & go: around 70 percent of his machines are equipped with the technology, and the goal is to have that figure up to 100 percent within the next 12 months. ‘Just imagine a busy packhouse with 25 or so young, hungry and thirsty workers,’ says Jamie. ‘Cashless makes it so easy for them to get refreshed.’ Jamie was just 36 when he invested in Provender. He admits he had big ambitions for growing the business, while not knowing quite what to expect. ‘I’d say if you’re looking at buying a Provender franchise, get as many business insights as you can from existing franchisees. If you work to build it up, you’ll find it generates a strong income. It’s also flexible. ‘These days, I mostly work mornings, which gives me the afternoons to do other things, and we often head out of town for long weekends, too. Another bonus – in all the time we’ve had this business, we can’t remember missing any of the kids’ school events.’

New Zealand-wide opportunities Provender’s support network provides the training, tools, advice and motivation needed to succeed as a franchisee. Franchisor Philip Horrocks says that Jamie has taken the opportunity and run with it to create a great income and a great lifestyle. ‘We have opportunities for others to do the same, with both new and existing businesses available as some long-standing franchisees prepare to retire. Established opportunities with immediate cashflow exist in Auckland, Bay of Plenty, Waikato, Taranaki, Marlborough, Oamaru, Central Otago and Dunedin, with investment ranging from $50,000 to $250,000. Start-up franchises are Advertiser Info available in most main centres from Provender $100,000, including new cashlesswww.provender.co.nz enabled machines. ‘This is an opportunity for anyone who enjoys success, likes meeting people and being active. Contact me now to find out more.’

Contact Philip Horrocks P 0800 661 663 M 0800 955 965 philip@provender.co.nz

37 2/12/20 9:52 AM

Join the team at Caci, New Zealand’s best looking business

Meet Jane, Caci Albany & Takapuna Owner Jane King became a Caci franchisee after developing a love and passion for the business, and industry, as a Caci Therapist. We sat down to chat about her Caci franchisee journey.

What were you doing before becoming a Caci clinic owner? I had been living in the London for 6 years working as a Nanny. When I returned to New Zealand I completed my Beauty Therapy training and I got first job at Caci Milford back in 2002. After having my two children I was given the opportunity of purchasing Caci Albany and then 1 year later also purchased Caci Milford - now Caci Takapuna. What led you to think about becoming a Caci owner? I had always been interested in having my own business, but initially thought that I would work from home. After working at Caci Milford and Albany for about 4 years I realised that being part of a franchise would be a great opportunity. It meant that I had a support network behind me and a brand that is amazing and very well recognised. What do you love most about being part of the Caci group? There are so many things! But mainly I love the people, especially all of my team who are absolutely amazing, they get such great results from the treatments they deliver and I really couldn’t do it with out them. We also have the best customers, they are extremely loyal with some of them having been with us for over 15 years! We really are on a journey with them and we have made some lasting friendships too. In addition to this the support that I get from our Franchisor is exceptional and I am very proud to be part of such an incredible group of people.

What does having skin confidence mean to you? It means loving how my skin looks and feels, not because it’s perfect but because I can choose not to wear make-up and still feel confident. This wasn’t an option for me when I was younger as I suffered with hormonal acne. It’s important to respond to what your skin needs and how it changes, day by day, year by year. Over the last 25 years, Caci has become one of the most trusted names in the skin and appearance industry, known for providing real results, within their safe and welcoming clinics. Caci has a network of over 50 locations nationwide offering skin treatments, laser hair removal, cosmetic injectables and body shaping through their unique Caci membership and payment plan. Caci franchisees benefit from access to a dedicated franchise support team. Including but not limited to extensive and ongoing franchisee and staff training, marketing, sales support, recruitment and purpose designed systems. Are you motivated? Ready to put in the effort and enjoy the rewards of owning a successful, beautiful business? Get in touch with the team at Caci – these opportunities are snapped up quickly! Visit caci.co.nz/franchising to find out more.

Opportunity: Business & Commercial

EXECUTIVE DECISION FocalPoint is a coaching opportunity backed by one of the best-known names in business

n the world of business coaching and executive training, there are few better-known names than Brian Tracy. Many of New Zealand’s senior executives have benefited from his globally-renowned programmes, with clients including such well-known names as Air New Zealand, Toyota, ReMax and Coca-Cola, as well as many thousands of smaller companies. Now there’s an opportunity for experienced managers and entrepreneurs to deliver those programmes themselves. FocalPoint is the franchise which distributes Brian Tracy seminars, trainings and products around the world, and they are looking for the right people to become certified FocalPoint Coaches in New Zealand. ‘In today’s market, having the right coaching and training is more important than ever,’ says FocalPoint franchisor Andrew Phillips. ‘Even before Covid-19, research showed some 86 percent of businesses were under-achieving; executives are being asked to do substantially more with fewer resources; and the average executive position lasts just two years. Using the programmes developed over 35 years by Brian Tracy, FocalPoint franchisees can help change all that.’

Get people engaged Andrew says that a great FocalPoint coach is ‘not a loud, flag-waving hero at the front of a room – great coaches are steady, confident people who are good at asking questions, summarising, providing feedback and helping to define next steps. It’s about empathy and engaging your customers in achieving their KPIs.’

over $250,000 for three years in a row. That points to the size of the opportunity, especially when you consider the high margins and low overheads from running a home-based business which can result in a Gross Profit of 80 percent or more.’ The second opportunity is for a master franchisee able to develop FocalPoint throughout the country by appointing and supporting local franchisees. They can also engage as a coach themselves while developing the business. ‘New Zealand is a unique country with a unique culture, so ultimately we need a local leader. As an indicator, our master franchisee in Australia appointed 15 franchisees over 3 years, which shows what a good leader can achieve,’ says Andrew. The master franchise investment is $175,000 +gst. In both cases, franchisees will receive considerable support from Andrew (who is based in Australia) and the FocalPoint headquarters in Vancouver. ‘With agreed KPIs, monthly reporting and scorecards for every engagement, we can help franchisees stay on track and provide the support they need to achieve their goals,’ says Andrew. ‘Our business coaches around the world are busier than ever, so if you are looking for a work-from-home business with a great brand, massive resources, and the opportunity to help others, contact me and find out more about FocalPoint.’

Advertiser Info

FocalPoint www.focalpointcoaching.co.nz Contact Andrew Phillips P 0061 418 500 721 aphillips@focalpointcoaching.com

The FocalPoint franchise offers multiple income streams, including: Coaching programmes. Brian Tracy offers five key programmes which can be delivered face-to-face or via Zoom to individuals, in-house to companies or via public sessions; Corporate training. Franchises can offer courses ranging from a half day to a full year. The courses are fully-systemised and delivered via a fastmoving multi-media workshop;

BECOME A SUCCESSFUL BUSINESS COACH

Behavioural assessments. A suite of world-class psychometric tools to assist managers with hiring and review processes, as well as customising training needs; Business planning. A cloud-based strategic planning tool helps businesses engage staff and managers in monthly, quarterly and annual planning processes. All material is regularly updated to reflect new research and constantlychanging conditions. While the Brian Tracy name builds business in itself, FocalPoint franchisees benefit from having good contacts. ‘That’s why franchisees aren’t restricted to geographical territories,’ Andrew explains. ‘You might have a great network within the medical sector, or a reputation in engineering, so we enable you to make the most of your specialist knowledge. You can operate full-time and make a substantial income, or put your experience to use on a part-time basis.’

Two opportunities FocalPoint has two opportunities available. The first is individual coaching franchises, which sees franchisees working on a one-to-one or group coaching basis with their clients. ‘We’re planning a maximum of 20 franchisees in New Zealand,’ says Andrew, ‘and we’re currently offering foundation pricing of just $69,950 +gst for a 7-year licence with a free right of renewal. In addition to all the initial training and a truckload of resources from Brian Tracy, you also have ongoing mentoring from an experienced coach who has billed franchise.co.nz – PUTTING PEOPLE IN BUSINESS

FocalPoint2904TOR 39.indd 1

FAST-TRACK YOUR FUTURE! • Enjoy a competitive advantage • Coach fast-growing businesses • Low overheads, high margins

DYNAMIC TEAM CULTURE

• Work-from-anywhere lifestyle Get ready for your next adventure!

Call Andrew Phillips +61418500721

www.focalpointcoaching.co.nz

39 2/12/20 9:52 AM

S Buying A Franchise

SIDE HUSTLE Can a franchise be a part-time business or passive investment?

o you want to make some extra money but don’t want to leave your existing job? Do you want to try out the idea of working for yourself without giving up your main income? Are you looking for a way to boost your retirement income without going back to full-time work? Then a side hustle might be just what you’re looking for. Google ‘side hustle’ and you’ll get lots of links to ‘Make $$$ in your spare time!’ – some genuine, many dodgy or unrealistic. The best-known ones are Uber or Airbnb, where you use an existing asset to generate extra income. But what if that doesn’t appeal – or you want something with greater potential? Several franchises offer you the ability to generate add-on income from a proven business model without having to be full-time. Some are low-cost but require you to invest your spare time; others require a higher level of financial investment but can be run in a more hands-off way.

Spare-time The best-known ‘spare time’ franchise is probably commercial cleaning, where much of the work is done outside normal hours. If you’re prepared to do a full day at work then a few more hours elsewhere, this can be a great way to get into a business of your own. The business can be scaled up, too, enabling you to move into it full-time and even employ your own cleaning team. Some home services franchises enable you to do the same. Other part-time options include some food and beverage franchises, such as coffee carts or food stalls. These can operate part-time during

the week with additional days at weekends. And educational franchises operate after school, offering tutoring in everything from maths to computing to sports, with additional options at weekends and during school holidays. Be aware, though, that part-time businesses also require additional (unpaid) hours to be put in on marketing and admin.

Hands-off If you have a bit of capital behind you and are looking for something that will produce a better return on investment than the bank but without the need to work full-time, there are a number of options. Vending and amusement machine franchises can often be run parttime or full-time, depending on how much you are prepared to invest in equipment. These are the type of businesses that can be grown as you become more comfortable with the business; the same applies to cabinhire franchises. Laundromats can even be operated remotely, although scaling up means opening additional locations. Not all franchises are designed for hands-off operation, but these ones have well-designed, robust equipment and well-supported processes that enable you to make money without being on site all the time. Spare-time or hands-off, any side hustle will require you to work hard at first. The good thing about franchises is that having a well-known brand, proven systems and support behind you should make the effort you put in more effective and increase the rewards you earn.

MAKING IT EASIER TO START, RUN OR GROW YOUR FRANCHISE Our Business Specialists throughout New Zealand are ready to help make business easier for you. They understand the specific requirements of franchises and you will also find a range of practical tools, resources and offers at ANZ Biz Hub. Visit anz.co.nz/bizhub or give us a call on 0800 39 40 41 to find out how we can help your business thrive.

ANZ Bank New Zealand Limited 06/19

40 EDIT Filler 1 40.indd 1

20976

Franchise New Zealand

Summer 2021

Year 29 Issue 04

2/12/20 9:53 AM

Opportunity: Retail

the full PACKAGE

Robert McDowell

Pack & Send franchisees solve freight problems profitably

his business doesn’t just produce great profits – it’s great fun, too. You never know what is going to come through your store next and the more challenging it is, the more interesting it is.’ So says Robert McDowell, who owns the Pack & Send franchise in Albany. Pack & Send is a one-stop-shop for sending virtually ‘anything anywhere’ – offering the widest range of courier, freight and packaging services in New Zealand. Franchisees operate from retail premises, with a van enabling them to collect items from private or commercial customers such as online retailers and galleries. The company also has a strong reputation in other freight categories requiring top quality service such as IT equipment. As trade has become national and even international for businesses of all sizes, so the company’s sales have grown and grown.

– outsourcing elements of their distribution and fulfilment services. It’s a whole new market for Pack & Send to tap into, and means franchisees have more opportunities than ever to add to the digital and retail income streams they already enjoy. Matthew Everest says, ‘As businesses continue to pivot towards online sales channels, they become more reliant on distribution – so now is a good time to look at a Pack & Send franchise. Our franchisees come from all walks of life and the business suits couples or entrepreneurs. There are minimal staff, and because the business operates mostly Monday to Friday, office hours, it means you can enjoy a great lifestyle as well as a great business. ‘The investment of $160,000 +gst provides an all-inclusive, turnkey operation. Profitable territories are still available throughout New Zealand, so if you’re interested in getting out of the rat race and improving your work-life balance, call me.’

Advertiser Info

Pack & Send NZ www.packsend.co.nz/own-a-franchise Contact Matthew Everest P 0-3-982 7252 M 021 799 783 matthew.everest@packsend.co.nz

‘Customer numbers are up 33 percent over last year, and online sales are up 100 percent.’ says Matthew Everest, Pack & Send’s NZ Franchisor. ‘Group sales were up 10 percent in the last quarter alone!’

The roots of success Robert first discovered Pack & Send as a customer. ‘I was in the security industry and trying to get a visa to go to Vietnam. That meant sending my passport to Canberra and having it returned in time for my flight. Try as I might, I couldn’t find a company prepared to do the job until someone suggested I try Pack & Send. My local store said they did that kind of thing all the time – why hadn’t I asked them first? – and the job was done. After that, I began to explore what else they did and I realised that Pack & Send are effectively problem solvers. Mainstream carriers want volume and simplicity; Pack & Send deals with all the items they don’t want – which is actually a major chunk of the market.’ Four years ago, Robert found the very store which had solved his visa problem was on the market as the owners approached retirement. ‘I didn’t know much about franchising,’ he says, ‘but I knew how good the service was and my perception was that the company succeeded because the franchisor did everything they could to help franchisees and give them the tools to be successful. A good franchisor wants their franchisees to do well, so it’s a win/win situation.’ Four years after buying Pack & Send Albany, Robert hasn’t changed his view. ‘I’m still here and continuing to grow year-on-year because the model works!’ Like most Pack & Send franchisees, Robert knew little about freight and logistics before buying the business, but he says, ‘Matthew runs an excellent induction training, and the previous owner stayed on for a few months, which was very helpful. Having an experienced franchisor and other franchisees to call upon was also invaluable. There are nearly 20 franchises in New Zealand now and we all talk to each other about the latest trends and solutions. I try and give back a bit with the newer owners.’

Great lifestyle, great business

Invest in a Business

THAT DELIVERS PACK & SEND is one of the fastest growing franchises in New Zealand providing a proven franchise opportunity at a great investment level. • New Zealand’s Largest Range of Freight and Packaging Services under one roof • Solid New Zealand Brand & Reputation with Minimal Competition • Proven Business Template & Systems

• Comprehensive Induction, Training & Support • Brand Lead Guarantee • Innovative Online Ordering Platform • Unlimited Profit Potential in the Lucrative Freight & Logistics Industry

Become a PACK & SEND Franchisee packsend.co.nz/own-a-franchise

Named Pack & Send’s Franchisee of the Year, Robert has recently increased his range of services by taking on a warehouse which enables him to offer commercial customers 3rd Party Storage and Fulfilment (3PL) franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Pack&Send2904TOR 41.indd 1

41 3/12/20 12:19 PM

S Opportunity: Financial Services

LOCALS BACKING LOCALS MTF Finance wants community-minded franchisees to help local people and businesses

len Strang had three children, two of them under four when he resigned from his regional manager’s job at ASB. ‘I was a classic company guy, apart from a spell playing professional rugby in the UK, so it was what you might call a courageous decision to become a franchisee with MTF Finance,’ he laughs. ‘But it has had a great pay-off – if they’d told me five years ago where I would be now, I wouldn’t have believed it.’ MTF Finance is one of those quiet success stories that few people know about. Founded 50 years ago as Motor Trade Finance, the company originally specialised in making funding available for people buying cars through motor dealers. In 2008, the co-operatively-owned company remodelled itself to create a franchise network sitting alongside the existing dealer network, with franchisees operating from stand-alone offices and able to finance vehicle and other business equipment purchases from dealers, individuals or online sales. The re-brand to MTF Finance has seen the company become much better known, its blue and yellow logo a familiar sight on buildings, on the cars, bikes and boats pages of TradeMe and on the motorbike of champion racer Avalon Biddle (see panel right). ‘We now have 47 franchisees around the country and room for probably 20 more, with opportunities available in most areas,’ says Glen Todd, the company’s CEO. ‘While the original core of franchisees came from the motor trade background, these days many come from a sales or finance background. What marks them out as different is that they are local people serving local people.’

A local understanding goes a long way It’s that focus on the local that helps MTF Finance stand out. ‘Most of our business walks through the door,’ says Tim Hintz, whose franchise covers Masterton and Wairarapa. ‘95 percent of our customers sit down with us face-to-face, with no need to make an appointment. The people they see on our poster are the people they meet when they come in the office, and we take time to get to know them and understand their needs.

Glen Todd, CEO

42 MTF2904TOR 42.indd 1

Glen Strang

Tim Hintz

‘In a community like ours, it’s not just about lending them money – it’s about helping them with budgeting expertise, working out what they can afford to buy and borrow, and not allowing them to get into hardship.’ Tim is an old-school franchisee with a wealth of wonderful stories. He went into the motor trade straight from school, first as a mechanic and then owning a car yard with his father. ‘When we looked at the bottom line every year, we found that the most profitable part of the business was the finance,’ he chuckles. ‘So when MTF Finance started the franchise we took notice, talked to other franchisees and made the decision to sell the yard and focus on the finance instead. ‘It was a good decision; as the finance industry became more regulated, dealer finance became more complicated and all our former competitors became our friends. Now, with so many vehicles changing hands through private sales online, finance has become even more important. I love it when people come to us first to find out what they can borrow – it puts them in a strong position when they go out looking, and we know that they have a budget to work to.’

Faster, better, more personal Another former banker, Duncan Collins bought into his Rangiora franchise in 2018. ‘I’d always had a strong interest in running my own business, and I was interested because MTF Finance were a long-established company with a good business model. A friend owned an MTF franchise so I had some insight. ‘Coming from a large bank to a smaller outfit, I’ll admit I had some concerns about how good their systems would be. To my surprise, I found

Cheryl Renouf

Franchise New Zealand

Duncan Collins

Summer 2021

Year 29 Issue 04

3/12/20 2:10 PM

Winning friends One of the ways MTF Finance has raised its profile in recent years is through its partnership with top athlete Avalon Biddle, the former New Zealand Grand Prix winner and twice FIM European Women’s Cup Champion. In 2019, Avalon raced and beat the boys to become New Zealand Supersport 600cc Champion. But in keeping with MTF Finance’s community involvement focus, the partnership isn’t just about putting the brand on the bike. Avalon turns up under the MTF umbrella at events across the country, meeting fans, sharing stories and leading rider training sessions that help keep riders safe.

Avalon Biddle

‘Avalon is a fantastic advocate for MTF Finance,’ says Glen Todd. ‘We’ve worked with her for a long time. And she has put in the work to meet our franchisees, understand what they do and work in with their businesses. Like us, she’s all about building relationships: she’s extremely good at events, enjoys meeting our customers, putting the kids on her bike and posing for photos with them.’ Tim Hintz is a fan. ‘Avalon? How lovely is she? We struck gold when we got her on board. We had a rider day here recently and it was a once-in-a-lifetime experience for many people – they’ll all have gone out and spread the word afterwards. She’s a real role model, and so approachable.’

they were faster and better than anything I’d had before. To be fair, banks have to offer so many different products and services that it’s hard for them to be across everything all the time, but MTF Finance focuses on three core products and does it very well.’ Those products are credit contracts for finance; payment waiver; and mechanical breakdown insurance. ‘We can also offer a much more personal service than banks – I have 600 customers and I know nearly every one of them personally. They can pop in and see me for a chat and we can pick up pretty much where we left off – it means that if their situation changes, we are able to work things through without stressing them out.’

Relationships backed by systems Cheryl Renouf agrees. As one of the first MTF Finance franchisees, she’s been serving her local community in Whakatane for 12 years. ‘I started with one part-timer and now have 5 staff,’ she says proudly. ‘MTF Finance has really strong technical systems that enable us to do our job efficiently and get answers to our customers in a very short space of time. It’s also important to keep up with the ever-changing regulations and compliance around finance, and we have a very strong back-up from the support office to help us do that. ‘But at the end of the day, it all comes down to the relationship you build with the people around you. My business succeeds not just because it provides a much-needed service from a trusted brand, but because I have lived and participated in this community for years. A lot of our business is walk-in or word-of-mouth – we don’t have an 0800 number, we are real people you can walk in and talk to. ‘I take the approach that we’re not just here to assist you when you buy your first car – we’re here to assist you throughout your life. When you need a family car, when you want a boat, when you need the mid-life crisis Harley – we’re here for that, too.’ And, increasingly, MTF Finance can help small businesses with finance for generators, workshop hoists and all sorts of mobile equipment. ‘That’s a whole new market we’ve barely touched,’ says Cheryl.

Better lending decisions CEO Glen Todd says that Glen Strang, Tim, Duncan and Cheryl exemplify the MTF Finance franchise by being deeply embedded in their local communities and caring deeply about their customers. ‘Relationship building is a key part of being a successful franchisee which is why, while the banks are closing branches around the country, we are opening more. ‘It also enables franchisees to make better lending decisions. When a potential customer walks in, we provide all the systems they need to collect data, do an assessment of the customer and make recommendations franchise.co.nz – PUTTING PEOPLE IN BUSINESS

MTF2904TOR 42.indd 2

as to the level of risk they present and the rate that is appropriate. The franchisee is also trained in talking to people, asking questions, and doing checks so they can form their own perception. As long as the required loan falls within the system parameters, they are then able to make up their own mind whether to proceed or not. The result is that our arrears performance is among the best in the industry.’ It helps that MTF Finance franchisees are also shareholders in the franchisor company, ensuring that it’s in everybody’s interests that all franchisees are well-trained, professional and successful. ‘They have equity in the company to support lending, and receive an annual dividend in addition to their own earnings – which can be considerable,’ Glen explains. ‘The average size of a franchisee’s ledger is around $12 million, once established. For a new site, ingoings vary considerably depending on territory and office fit-out, but can be in the $250,000 - $500,000 range. In return, you can get a very good return indeed on your investment.’ In some cases, new franchisees may also be able to go into a joint venture with an existing franchisee in part or all of their territory. ‘That enables a new franchisee to start with a smaller investment and build their experience slowly, and an existing franchisee to have a clear exit strategy for retirement,’ says Glen.

Plug and play Looking back on his early days as a franchisee, Glen Strang describes the MTF Finance franchise as like a gigantic plug and play machine. ‘There’s a formal structure around your induction that teaches you all the systems and processes, then you plug into a whole network of support, IT and software that enables you to see a snapshot of your whole business in an instant and drill deep into the data. ‘It gives you the ability to manage your business well and to benchmark against others, so you are never left wondering how you are doing and where you could do better. Then you have the support of the franchise and all the other franchisees, too, each of whom has a stake in your success – it Advertiser Info really is a very effective model.’ The last word goes to Duncan Collins in Rangiora. After two years as a franchisee, what advice would he have for anyone looking at the opportunity? ‘Honestly? I’d say “Go for it!” It’s been life-changing for me, and I have no regrets whatsoever!’

MTF Finance www.mtf.co.nz Contact Andrew Fergusson Franchise Development Manager M 021 881 110 andrew.fergusson@mtf.co.nz

43 3/12/20 2:10 PM

Opportunity: Business & Commercial

MAKE THE SWITCH

Glen Carmichael

Jim’s Test & Tag franchisee found first-time success as a business owner

n June 2019, Glen Carmichael decided to explore something new after 19 years as a manager with companies in the Bay of Plenty. He contacted Jim’s Test & Tag, and by September he was in training to run his own business. ‘I started with a small customer base in October, and in the first year I grew it by 68 percent,’ he says. ‘I’ve had no problem finding customers and my sales are well above what I forecast.’ In addition to very good financial results, Glen says the franchise also gives him the lifestyle he wants. ‘I visit clients four days a week, spend Friday morning on admin, Friday afternoon on the house and am then totally free for the weekend.’

achievable through small steps. The 12-day training was very thorough, covered all the technical side and helped us all get into the team culture of Jim’s, too – everyone helps each other. ‘The Jim’s brand not only generates leads but also opens doors. When I’m with a customer my ute is parked outside, so I just call on the businesses either side. The service I provide is a legal requirement and it’s amazing what people don’t notice in their own workplace – desks standing on cables, exposed wires and so on, even before you check the equipment itself. It’s very rewarding. ‘And once you have a customer, they go on to a regular 3-12 month testing schedule, depending on the equipment, so it generates an increasing amount of repeat business all the time.’

Everything you need

Approachable

The franchise fee of $55,000 +gst covers everything bar a suitable vehicle: exclusive territory, test equipment, uniform and promotional material. Vehicles can be new, secondhand or leased, and the buying power of the massive Jim’s Group means the franchisees can access Advertiser Info substantial discounts on vehicles and appliances. Jim’s Test & Tag

So how did Glen, who had never owned his own business before, make the switch? ‘I contacted the regional franchisor and found them really approachable, and talked to some of the other franchisees. Part of the process is to do a business plan and a cashflow forecast, working through everything in detail together. That put me at ease that it was all

Glen is very happy with the decision he made. ‘If you want your own business, Jim’s Test & Tag will give you all the help you need to succeed. Do what I did – call them!’

Jim’s Test & Tag provides safety testing services for electrical equipment in workplaces, as well as inspection and sales of fire prevention equipment. As Glen found, Health & Safety regulations mean there’s no shortage of work for Jim’s Test & Tag franchisees, who don’t need electrical qualifications to test safety using specialised gear.

www.jimstestandtag.co.nz Contact Peter Mahon P 0800 454 654 info@jimstestandtag.co.nz

Profit from Change and a Smile

AN EXCITING

FRANCHISE OPPORTUNITY GROUP HOME BUILDER

Having experienced recent growth, it’s time for us to share our successful business model. Compass Homes is a Group Home building company and is looking to expand nationwide. We have some unique points of difference that makes a franchise with Compass Homes very appealing.

We are looking for partners to join the group as franchisees • Low entry costs • Ongoing sales and marketing • Admin support with optional accounting services • Construction experience not essential • Well-established and proven systems and processes Compass Homes have opportunities in Northland, Central North Island, Waikato, Upper South Island, West Coast and North Otago.

Experience & knowledge in the Oil Change industry gives you everything you need to run a profitable & successful Franchise. OPENING IN CHRISTCHURCH, TAURANGA AND HAMILTON Oil Change Kings is a great brand to join. We take great pride in the service we provide. Oil Change Kings have a special philosophy - we give motorists an experience they love & create customers for life! For info about our unique systems and support contact:

Jeremy Wilson

FRANCHISE RECRUITMENT MANAGER

jeremy@directionsltd.co.nz For more information contact Bronwyn Bindon Phone: 021 461 313 Email: bronwyn@compasshomes.co.nz

44 JimsTest&Tag2904TOR 44.indd 1

™

oilchangekings.co.nz

Franchise New Zealand

Summer 2021

Year 29 Issue 04

2/12/20 9:54 AM

Buying a Franchise

Iridium Partners match the right people with the right opportunities

YOUR JOURNEY INTO BUSINESS (above) Aron Fuller – before and after (right) Ashika Pratap

ron Fuller admits that a year ago, he was ‘completely green’ about franchising. ‘I understood the fundamental idea, but I’d never looked into how it worked – the costs, the fees, the contractual stuff. Now I am about to open my own Mexicali Fresh franchise in Christchurch!’ Aron had help with the process from two highly-experienced professionals, Nathan Bonney and Meredith Taylor from Iridium Partners. Nathan has over 19 years’ operational experience in franchising, with a passion for business development and helping individuals succeed. Meredith is a Human Resources professional with over 20 years’ experience of helping people into the right roles in all sorts of industries. ‘I’d been keeping my eye open for an opportunity, but didn’t have anything specific in mind,’ says Aron, who worked as a bar manager on his OE before a long career in sales. ‘But I love Mexican food and, when I saw that Mexicali Fresh were looking for a franchisee for Lincoln, I decided not to let it pass me by. I contacted Nathan and we got together, then he took me through the costs, fees, revenue projections, the whole thing, so that I had a clear understanding of the business.’ As part of the process, Iridium also arranged franchisee compatibility profiling to check that Aron would be a good fit as a franchisee and would have the skills and temperament required to run a busy restaurant. ‘I found that reassuring,’ says Aron. ‘It confirmed that I had a good shot at this and wouldn’t be wasting my money. And, just to be sure, they recommended a specialist franchise accountant so I would have independent verification.’

Making the match Nathan and Meredith say that Aron’s experience is quite common. ‘A lot of people don’t have much understanding of franchising or the sort of businesses that are available when they first contact us, so our first role is to understand what they are looking for and what their transferrable skills are,’ explains Meredith. ‘What have they done before, what do they enjoy doing away from work, what’s their family situation, what’s important to them? What are their passions and what are their fears? ‘Then there is suitability for franchising. Do they want a job or a business? Are they able to follow systems? They might enquire about a food business, but be more suited to home services – or vice versa. And even within the food sector, which franchise would best suit them? It’s a journey we take you on to help you find the business that is right for you.’ While Iridium represents some top brands directly, they are also happy to work with any credible franchise. ‘If a brand or category really appeals to someone, we will get details and help them through the process,’ says Nathan. ‘Good franchising isn’t about selling the most franchises – it’s about matching the right people with the right opportunities.’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Iridium2904TOR 45.indd 1

A whole new world For Atinesh Kumar and his sister Ashika Pratap, meeting Iridium could turn out to be life-changing. Atinesh owns a security business, and when Ashika started looking for something of her own after almost 15 years of nursing, he thought he would invest with her and they opened an LJ’s franchise in Tauranga. ‘I’ve always enjoyed LJ’s fish and chips, so I emailed them one night and Nathan came back to me straight away. We arranged to meet the very next day. We had several sessions, learning more about the business and the costs, what makes a good franchisee and so on, and he arranged for us to meet the franchisor too. ‘The profiling process reassured Ashika that she had lots of transferrable skills from nursing management, and she has always enjoyed cooking, too. We opened in Bethlehem in September and it’s been going very well.’ So well, in fact, that Atinesh asked Iridium to find another franchise opportunity for him. ‘I have managers in my business, so I thought I could invest my time better. Nathan has found us a major opportunity to take over five Sal’s Pizza stores in Canterbury, with the option to open more. I love the South Island, so I’m planning to move there for training and to get the growth started. ‘Iridium are always professional, always helpful, always quick to respond. Nathan and Meredith are really lovely and know franchising inside out. I only met them in June and I’m already giving them more business – that says it all.’

Find something you love Nathan says, ‘We are a specialist company offering a very personal service. Because we know the market and we’re not affiliated to any of the large brokers or advisors, we can work with anyone, lawyers and accountants included. Our recruitment lens to franchise sales places a focus on putting the right people together on a project, which is very important for future success.’ Meredith sums up. ‘Buying a franchise is like dating – you have to meet the right people, then you have to work out if you’re right for each other. By using Iridium, you’ll be guided through the whole journey to find something you love, and something sustainable. Contact us to find out more.’

Advertiser Info Iridium Partners iridium.net.nz Contact Nathan Bonney M 0275 393 022 nathan@iridium.net.nz

45 2/12/20 9:55 AM

QUESTIONS to ask Business experience One of the most important things that a new franchisee buys is the experience of the franchisor. Every successful franchisor will admit that they made many mistakes in the early days, and it is the wisdom and experience they gained through these that they are able to pass on. A new franchisee pays to learn from someone else’s mistakes. It is therefore vital that the franchisor has experience of running the sort of business that he or she is now offering as a franchise. They may already have successful franchised operations up and running; if not, they should ideally have had a pilot operation running for at least 12 months. This applies equally to locally-developed systems and to franchises brought in from overseas. What works in Australia or the US does not necessarily work here without some adjustment. Look at the background of the franchisor company – and the people involved – too. Here are some of the questions to ask:

What do you need to know before you buy a franchise? Here’s a comprehensive list of over 250 vital questions that will help you make the right decision

f you are looking at buying a business, it is vital to ensure that it is right for you and your own particular needs. Never buy a business assuming ‘She’ll be right’ just because you have seen the name around or because other people have already bought in. What you want to find is a franchise that suits your own abilities, ambitions and lifestyle. When you buy a franchise, you will be relying upon the value of the brand and the quality of the franchise system, product or service to achieve these goals. A lot therefore depends upon the fit between you and the business, and the quality of training and support you will receive. Many years ago, Franchise New Zealand set out to develop an exhaustive list of questions to help potential buyers evaluate both the franchise opportunity and the franchisor company. The list has been updated annually ever since; established franchisors know it well and welcome enquiries from those who have used it to work out the information they need to know before they make their decision. This year, we’ve added some new questions relating to Covid-19. Because franchising is so diverse, it is not possible to provide a single list that would be applicable to every type of business. There are over 250 suggested questions here, so put a mark against the questions that are most appropriate to your own situation and use them to create your own checklist of what you need to know. Although there is no legislation in New Zealand to define what information a franchisor must give you, most franchisors should provide a disclosure document that will include many of the answers. You should read this thoroughly and discuss it with your professional advisors. Depending on your own level of knowledge of, say, financial matters, you may prefer to get your advisors to ask some of these questions for you.

How many years of experience do you have in this industry? In this business? What is the previous relevant experience of the key people? How many franchised businesses do you have at the moment? How many company-owned outlets do you run? Did you run your own pilot operation in New Zealand before franchising? If not, why not? In the case of a new franchise, how long have you been running the pilot operation, and how successful is it? Can I see the figures? Do you intend to keep running a company-owned business as well as franchising? How many outlets? What guarantee is there that they will not compete with franchised outlets? What is the extent of your own cash involvement in the business? Has any franchised business of yours ever failed? Covid-19 affected some types of business more than others, so closures may reflect individual franchisees’ financial resilience rather than a franchise-wide issue. Discuss this with your accountant. Also, beware “hidden failures” where an ailing franchise was sold just prior to going into liquidation, or was bought back by the franchisor and resold. What mistakes have you made and learned from? Are you a member of the Franchise Association of New Zealand? If not, there is no requirement that the franchisor must provide a disclosure document, offer a seven-day ‘cooling-off’ period or include mediation provisions in the franchise agreement. Many franchise systems are not FANZ members, but good franchisors will often have similar arrangements.

Research Although the franchisor should provide you with information about the company and the industry in which it operates, it is important that you check out the quality of this information for yourself. Use the internet (our article at www.franchise.co.nz/article/446 suggests some useful tips on how to do this) and ask the franchisor: What do you see as the future of the industry you are in? How is digital or other disruption affecting it? Where does this company stand in its industry? What do you do to keep up with developments? Is there a viable market for the franchise’s product/service? Is there still room for growth? What is its market positioning, eg. price, image, quality? How do you maintain margins? How dependent is the business on price competitiveness? How good is the competition? These questions apply in all industries, from retail to lawnmowing.

The areas that you will want to examine may be divided into:

What direction is the franchise company moving in? For example, is it adopting new technology as it becomes available/affordable? Is this important? How will new technology affect costs for franchisees?

• Business experience • Research • Financial/costs • Marketing • Legal

What exclusive rights to a territory do I get? Can my territory be eroded by the franchisor? At a later stage can I sell off part of it if I choose to? How do you define a territory: eg, number of businesses, homes, geographical area, people, type of population? Do I get first option on an additional territory? What is the procedure if you plan to open a neighbouring territory?

46 EDIT 250 Questions.indd 1

• Selection & training • Support • Operations • Communications

Franchise New Zealand

Summer 2021

Year 29 Issue 04

2/12/20 1:41 PM

Buying A Franchise: Choosing Wisely

sk about a franchise Could you outline the process and the likely timing from here to starting operations, eg, assessments/interviews, legal, financing, shop-fitting, training periods with the franchisor and in the territory? Who finds a site/conducts market research, etc? How is it done? What initial services do you offer? Can I have a complete list of your franchisees? Can I contact them by phone and visit them if appropriate? May I choose whom I interview? The franchisor may need to introduce you first – see 50 Questions to Ask Franchisees at www.franchise.co.nz/articles/935 May I look at your bank reference? Can I see the Profit & Loss account for your existing operations? Your balance sheet? Please name other referees I may approach. It is important to get a feel for how ethical a franchisor is. Find out about the reputation of the company and its owners and key people from external sources, as well as asking the franchisees themselves. Always ask several sources, and don’t be afraid to take up references – that is what they are for.

Financial/costs Buying a franchise involves various different costs: initial and ongoing fees, training fees, stock, shop-fitting or vehicles, and so on. If the franchisor provides a good disclosure document, all of these will be documented clearly to avoid any potential confusion or embarrassment at a later stage. However, it is a good idea to ensure you have all the following clearly laid down in writing. Ask the franchisor: What are the total costs? Are they paid all in one go, or in stages? What is the timing? What do the costs include? What capital costs will be incurred in addition to this price, and what for? How much working capital (ie, cash to run the business, cover wages and other overheads) do I need? Starting a business with insufficient capital can be fatal. Do you provide projections for my proposed business? What are these based on? For legal reasons, many franchisors will not produce specific projections but will provide actual figures for existing operations. May I see actual accounts which confirm (or otherwise) your projections? How relevant are these to my proposed territory or site? What makes you say that? Do you recommend that franchisees register for GST? Do these figures take my salary/drawings and depreciation into account? Is there any form of guarantee? How much? Does it vary with the amount I invest? How long does it apply for? When will it be paid? What are the conditions? Have you ever paid out on this guarantee? (see www.franchise. co.nz/article/2475) What assistance do you provide in obtaining finance? Have you already made special arrangements with any banks? Please outline what these are. What level of cash and/or equity will I need to qualify for finance? Do I buy or lease the necessary equipment? What are the options?

What levels of support or assistance do I get for the royalty? It is important here to assess value for money, not just percentage figures. Talk to existing franchisees. How open are financial details within the franchise? For example, does the franchisor declare the level of any mark-ups or commissions/rebates paid by suppliers? Rebates are commonly used to help fund services, but can be a source of friction if not reasonably calculated and openly declared. Are the sales figures or financial results of other franchisees shared for purposes of comparison? Benchmarking is a valuable tool for franchisees. What are the profitability and cash flow projections for my market and others? Look at sales, cost of sales, overheads. How did the franchisor handle the issue of franchise fees during the Covid-19 pandemic? Were ongoing fees waived, reduced or charged as normal during periods of lockdown? Did franchisees feel this was fair? What did other franchises in the same sector do? Once you have the answers to the above, you should sit down with your financial advisor (see a list of franchise-experienced accountants on page 78) and, based on conservative assumptions in financial projections, ask yourself: What level of income can I make? How much can I take from the business, and when? Does this meet my needs or aspirations?

Marketing Marketing is fundamental to the value of a franchise – it is the pulling power of the name above the door or written on the side of the vehicle that should more than justify the ongoing royalties the franchisee pays. Ask the franchisor: What kinds of marketing programmes do you run for the product or service offered by the franchisees? May I see examples? How are marketing programmes decided on? What kind of consultation is there with franchisees about what they want/need? What is the process for evaluating success? What dollar value is spent on marketing? How is marketing funded? How accountable is the franchisor for the funds? Am I required to spend additionally on promotions in my local area? How much? Is supplier support available? Do you have a launch package for a new franchised territory? What experience is this based on? What does it include? Who pays? What help will I receive in arranging local advertising and promotions? Are there standard promotions (eg, radio adverts) available for my use? How does the franchise use social media? Are there standard pages or can I manage my own? What assistance/policies are in place to control the use of social media by franchisees? Please show me examples of marketing material – eg, point of sale material and promotional literature such as brochures, sales presenters, digital advertisements, social media activity, Adwords promotions. Who pays, and what is the cost? How do I make sales? How do I get leads? Do you provide an initial customer base? Do I need to cold-call? Do you provide training in this area? Do I need to have sales experience?

If I buy, will I own all the equipment needed to run the business when I have cleared off the borrowing from the finance company?

Is there a centralised 0800 number for the franchise? How are leads allocated to individual franchisees?

How do you, the franchisor, make your money? This may affect the way the franchisor takes care of franchisees – for example, a franchisor who makes his income from selling franchises may not offer much in the way of ongoing support.

Is there a website promoting the franchise? Is it optimised for mobile phones? Is it GPS-enabled? How are leads allocated? Can customers buy direct from the website? If so, are franchisees recompensed for sales in their area?

What royalty (or ongoing fee) is charged, and how is it calculated? Do I have to buy all or just scheduled items from the franchisor? Are there any other fees? franchise.co.nz – PUTTING PEOPLE IN BUSINESS

EDIT 250 Questions.indd 2

Does the franchise carry out database-related promotions to customers? How is the database created and managed? Can franchisees choose which offers are made to which customers?

47 2/12/20 1:41 PM

Legal The franchise agreement is the basis not only of the purchase of the franchise, but also of the ongoing relationship that must exist between franchisor and franchisee. Because of this, it is not the same as a straight sale and purchase agreement and must be examined by a lawyer with franchising experience. A good franchising lawyer will know what is reasonable and what isn’t (see Directory page 68). The following questions are provided for guidance in the early stages, but do not replace a proper legal examination of the agreement. Ask the franchisor: How soon in my investigation of the franchise can I take away a franchise agreement for a legal opinion? Is the agreement negotiable? The usual answer to this is ‘no’, although some specific variation may be reasonable especially if it is a fairly new franchise. Is there a disclosure document that meets the requirements of the FANZ Code of Practice? Do I get this at least 14 days prior to signing the franchise agreement? Do you have minimum performance levels, or a minimum fee, or a minimum purchase level for goods? How achievable are they? What happens if I don’t meet them? Have franchisees ever failed to meet them? What happened? How secure is the franchise tenure? How is my compliance with the franchise system measured? What happens if I don’t comply? How long do I have to remedy any problems? What is the term (length) of the franchise agreement? What happens at the end? Do I have the automatic right of renewal? If not, what is the position? What if I want to sell my business? What is the procedure? Do I have to sell it back to you, or can I sell it externally? What approval do you need to give to a new owner? What restrictions are there affecting my right to sell the business? Do you help me to find a new owner? Do you charge any fee? Does a new owner get a new full term on the franchise agreement, or take over my existing one? Who would train any new owner? If the franchisor, is there a fee? What insurances am I required to have? Do you have an arrangement with a broker or company offering special rates? If premises are required, are they bought or leased? Do you take the head lease and sublet to me, or do I lease direct? Please clarify the arrangements for this. Do you use a specialist property negotiator? How does the length of the lease compare with the term of the franchise agreement? What happens if my lease is not renewed? What would happen if you misjudged the site or if circumstances changed – eg, new roading or shopping centres changing traffic flows? What support did you offer franchisees in dealing with landlords during Covid-19 lockdowns? How successful was this in reducing rents? How can I be sure you will do what you promise?

What are the most important attributes of a successful franchisee, and do they match mine? How well am I likely to fit with the organisation in terms of personal standards, aspirations and values? Assess this for yourself by looking at the company culture. This is very important – if you don’t fit, look for another franchise with a different culture. How long does the initial training last? Where does it take place? Who pays for transport, accommodation and meals during training? Who conducts it and how well-equipped are they to do so? What does it cover and in what depth? What is the balance of theoretical and practical training? Is there any practical experience in company outlets or with existing franchisees? Has anyone ever failed training? Would you stop the training at this stage if you felt I was not suitable after all? Would any money I had paid be refunded? What proportion? Do you provide on-going training in the form of courses, workshops, conferences, seminars, regional meetings, refresher or follow-on/advanced courses? Who pays? Do you provide training for any staff I employ? Who pays?

Support Getting the business up and running is one thing – keeping it growing and performing well is another. This is where the role of franchise support is crucial, especially when the unexpected happens (see https://franchise. co.nz/articles/3161). Support is part of the reason for the ongoing royalty fee. Ask the franchisor: Where is your support office based? What does it consist of? Exactly what level of support can I expect? In what areas? How many people are employed by the franchisor? What do they do? How many are in direct support roles, ie, not just in administrative roles? Is there any technical support, or on-going research and development? Do you have specialists in individual functions as well as generalists who understand the overall business? Can I meet some of your staff? Many franchises in their early stages have very few employees – however, as a franchise grows it requires additional support staff to ensure existing franchisees continue to receive service. What support would I receive during the opening period of my business? What on-going support services do you provide? Do you have a programme of visits and meetings to monitor progress and advise on improvements? How do you run the support function? What would happen if I had operational problems that I was unable to solve? What help would I get? How often would I see or hear from you? Is there any support system between franchisees? Would I receive feedback on my performance? How will I know how well I’m doing?

What will happen if I don’t like the business? On what basis can I terminate the agreement?

Can you demonstrate your capacity to provide the follow-up services needed?

On what basis can the franchisor terminate the agreement? Most franchise agreements will have a number of standard and sometimes frightening-looking clauses – see www.franchise.co.nz/article/41. Take advice to determine whether these are reasonable or not.

What benchmarking systems do you use? Are comparisons of performance across key areas available to all franchisees? Is there help in analysing areas for improvement? This is a key advantage of franchises over independent businesses. Technology makes benchmarking easy nowadays and is part of most good franchise systems.

Selection & training Selecting the right people is the single most important thing a franchisor can do. If a franchise consists of people who have little aptitude for the business, they will constantly under-perform, take up the franchisor’s resources and drag the whole system down. Choosing the right people and training them well, on the other hand, will help the franchise fly. Make sure that the franchisor has thought about the type of people who suit the business, and is careful to ensure prospective franchisees fit that profile. Ask the franchisor: How do you assess the suitability of individuals? Do you use any franchise-specific profiling tools tailored to your own business? On what basis do you choose your franchisees? How selective are you?

48 EDIT 250 Questions.indd 3

Operations There is no point in thinking about taking on a franchise unless you are convinced that you would enjoy working for yourself, enjoy the day-to-day running of the business, and have the skills or aptitude to do it extremely well. You owe it to yourself to find out: What would I actually be doing on a daily basis? What will the opening hours of the business be? How many hours will I need to work? What are the hours required outside official business hours, eg, for paperwork? Check out your own commitment level. What is the match between what is required and what you are prepared to do? Talk to existing franchisees as well as the franchisor. Franchise New Zealand

Summer 2021

Year 29 Issue 04

2/12/20 1:41 PM

Is the business seasonal? When is the best time to start trading? Are there other income streams available out of season? What are the most important keys to success in the business? What are the most common pitfalls? Do I need to employ staff or do all the work myself? What type of people, at what cost? Are the right kind of people readily available in my area? Will the business support a family, or will my partner also need to work outside the business? Is there the potential for my partner to work in the business, too? Is it preferable to be on my own or to have someone else with me? Research shows that having the support and understanding of your family is a key factor in franchisee success. How do I run the business, and where from? What premises and equipment do I need? (eg, a full retail shop-fit or a home office, mobile workshop, vehicle and computer). Can I spend some time with an existing franchisee or in a company outlet to see if I like it? How long? At what stage in the buying process? What can I sell and not sell?

g n i s i h c n a r f g n Taki ! s t h g i e h w e n o t A unique opportunity exists for the right person to purchase an Accessman Franchise

Act Now!

Exciting new franchise options available throughout New Zealand

Do you provide operational manuals and instructions? Are these regularly updated? Are they online? How will I do my bookkeeping and meet the legal requirements of running a business? Is any administration or bookkeeping included? How soon will I be required to spend money on redecorating the premises or replacing equipment? Do franchisees use a standard computerised accounting package? Is there any custom-designed software? What does it cover: quoting, ordering, invoicing, reporting? Is it integrated with other systems, eg. point-of-sale or stock control? Is it cloud-based so I can access it via the internet when away from the business? How often is it upgraded?

0800 2GET HIGH

franchises@accessman.co.nz www.accessman.co.nz

Communications For a franchise to be responsive to customer needs, successful and, above all, a ‘happy family’, there must be constant two-way communication between franchisor and franchisee. Ask the franchisor: What systems do you have for keeping franchisees in touch with you and each other? Eg, mailings, e-mail, closed social media groups, text alerts, telephone support, personal visits, newsletters, seminars, regional meetings, conferences. How regular are these? Is there a formal system for franchisees to make suggestions? Test new ideas? What are relationships like between the franchisees? Between franchisor and franchisees? Do you have a Franchise Advisory Council and how does it work? How are disputes resolved? Is there an alternative disputes resolution procedure? Has it ever been used? What was the outcome?

Finally If all the above seems a bit daunting, don’t be put off. Franchisors are used to answering questions about their businesses, and expect to have to satisfy enquirers and their professional advisors as to the integrity of their business. You owe it to yourself to be thorough. It will pay you to sit down with this list and work out what you need to know before you meet with the franchisor. It will probably take several meetings, with increasing levels of detail, before you are in a position to make your decision, so be prepared for that. The step you are considering is a major one, so don’t try to do it without taking proper advice. And please don’t be tempted to think that a few hours’ surfing the net is any substitute for doing proper research. There’s some great information available – see www.franchise.co.nz for more advice and information – but there’s no substitute for asking hard questions and getting individual answers. Buying a business affects your family, your finances and your future. Do everything you can to ensure it will be the best decision you ever make. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

EDIT 250 Questions.indd 4

49 2/12/20 1:41 PM

Join in the success of New Zealand’s premium café franchise. A strong and trusted brand, multi award-winning franchise system and industry leading marketing and business support. It’s a winning formula for our franchisees. Opportunities available in Kerikeri, Whangarei, Auckland, Tauranga, Wellington, Nelson, Christchurch & Queenstown. Email: franchise@columbuscoffee.co.nz or visit columbuscoffee.co.nz to find out more.

Opportunity: Home & Building

ONE OF THE BEST Just Cabins offers new opportunities for recurring income, passive investment

stablished franchises can be expensive, and successful systems often have few opportunities available. But a new initiative from the Just Cabins franchise enables newcomers to invest in an award-winning system and get all the benefits of recurring income in some of the country’s biggest markets.

Roger and Helen soon had 100 leased again – and now they have split the territory once more, this time retaining an area around Flaxmere. They’re still expecting more growth, though, and have recently ordered cabins from the new Just Cabins factory in Tauranga.

With 50 established franchise regions covering New Zealand, the portable room leasing company is now offering potential franchisees the benefits of investing in established businesses. ‘On average, Just Cabins franchises have over 95 percent of their cabins on lease at any one time, so as a new franchisee you can immediately earn a passive weekly income from your investment,’ explains Fenton Peterken.

‘We make it a priority to provide great customer service and to deliver cabins maintained to a very high standard,’ says Roger. ‘We have really good support from head office and other franchisees, so this has been a great choice for us. Just Cabins is definitely not just any franchise opportunity – it’s easily one of the best.’

‘This also means you can run Just Cabins alongside your everyday job or another business. That’s what I did when I was a franchisee, before selling my chartered accountancy practice to become the Just Cabins franchisor in 2010. And, as an added bonus, Just Cabins has all the cost and tax benefits of being a home-based business.’

Advertiser Info

Just Cabins www.justcabins.co.nz Contact Ross Churchouse P 021 273 0563 sales@justcabins.co.nz

Your investment options Just Cabins CEO Mark Pellow explains that the flexibility of the franchise model allows new franchisees a variety of purchasing options. ‘Such is the demand for extra rooms and offices, some of our franchisees are now ready to sub-divide their regions to new franchisees. It doesn’t have to be a big slice of the action: just 25 cabins have the potential to generate $100,000 in annual lease payments, so you can soon earn back your initial investment. ‘Another option is to invest in a total region and then with our support and involvement, subdivide it. If you are interested in a particular area, you can ask us to approach the franchisee on your behalf to find out what the options are.’ Of course, all new franchisees need to complete training and orientation, says Mark. ‘This covers everything from driver training to deliver and install your cabins at new locations, a full day with our business development manager, another full day with a training franchisee, time with our marketing manager, and tuition on Xero and in-house software systems. At just $7,500 +gst, this is tremendous value and enables you to retain as much capital as possible to invest in the cabins themselves.’

Growth and lifestyle potential

100%

NZ OWNED & OPERATED

Roger and Helen Stonehouse were the first franchisees to subdivide their region, in northern Hawkes Bay. ‘Just Cabins came into our lives around eight years ago,’ recalls Roger. ‘We were looking to invest in a business with growth and lifestyle potential, and wanted something we could do together that would also let me keep teaching,’ he explains. ‘It wasn’t too many years before we were hands-on fulltime and had grown to 100 cabins. I deliver and pick up the cabins and look after cleaning and maintenance, while Helen liaises with new and existing customers. Many keep the cabins for 6 months or more, so we still had plenty of time for other things. ‘We began considering selling off part of our franchise as a way to release capital, so with Mark’s approval we split the region, retaining Mahia to Napier and 70 cabins, and the new franchisee purchasing Hastings to Dannevirke and 30 cabins. That gave them a nice established business with the room to grow, like we did.’ Given Just Cabins’ brand value and the vast market appeal of portable cabins, franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Just Cabins2904TOR 51.indd 1

51 2/12/20 9:55 AM

ICE MELOYELO VERA AND MICHAEL SELL AND SERV OA. EBIKES FROM THEIR HOME IN PAPAM the scenes, making And Michael? He’s there, behind t they fit each Here’s their story. adjustments to the bikes so tha the free 200km ing form customer perfectly, per the Papamoa area. any repairs. of e car ing Vera distributes newspapers in service checks, and tak iness. was the quality lo loYe Me ut Michael is in the concreting bus “What I liked most abo team they’ve put and style of their bikes, and the yeas l, ura nat a got ’s She . son ably specified Vera is a people per ether to ensure the bikes are suit tog dge wle kno her on self her es loYelo ebikes for going manner and prid far for New Zealand. It’s hard to top Me how , size tery bat ue, torq ut e,” says Michael. of ebikes. “Ask me abo Vera performance, reliability and valu s say ,” you tell can I and rge you can ride on a cha d around with bikes und 50 ebikes with a smile. Michael has messe Michael & Vera will have sold aro es tak and ls, too the all has s, bike MeloYelo. “The all his life. He loves by the end of their first year with ers tom cus ir the s blem pro any MeloYelo is amazing, great pride in fixing marketing support we get from our door,” says might have. and drives a lot of customers to munity, offering Vera. “We also get out in our com iness bus a for king loo h bot e wer l rket and visiting Vera and Michae test rides at our local Farmer’s Ma nge cha to m the w allo ld wou t ges. Plus, what we’re opportunity tha some of the local retirement villa e -tim full a into w gro ld cou t tha is referral business their lifestyle, and across starting to see more and more e cam y The e. hom from king aim to sell 80-100 income, while wor from our existing customers. We the of lity qua the out g ckin che r t by 2022, MeloYelo MeloYelo and afte ebikes in 2021 which means tha nical tech and t por sup ting rke ma the of income for us,” bikes as well as will become the primary source lo loYe Me e om bec to ided dec le, training availab says Vera. Maunganui. agents in Papamoa and Mount tten by MeloYelo Vera studied up on the blogs wri ressed all the founder Rob McEwen, which add n they’re shopping for questions customers have whe ine training sessions, an ebike. She also attended onl terials available and pored over the extensive ma dgebase. She through MeloYelo’s online knowle als – for example prints out some of these materi w how MeloYelo the competitive analyses that sho options – to have models compare with competitive tomers come by. on hand for reference when cus e business,” says “I’m the front person for our ebik il I can focus on unt t Vera. “And frankly, I cannot wai I love the and , MeloYelo full-time. It’s a lot of fun time a new ry eve smiles and satisfaction that I see s.” customer buys one of our bike

Interested? chased for just A MeloYelo franchise can be pur ier on the wallet $7500 + GST, making it a lot eas s also purchase than most franchisees. Franchisee retail, and that off 3-4 demonstration bikes at 40% + GST. 00 requires an outlay of $6000 - $80 e, or call Rob McEwen Visit www.meloyelo.nz/franchis tion. rma on 021 728 875 for further info

Opportunity: Home & Building

CHOICE! A Buyer’s Choice Home Inspections offers big rewards for the right people

s it time to change careers? Are you looking for variety with no two days the same? Do you want a business where your services will be in constant demand? If so, John Goodrum of A Buyer’s Choice Home Inspections wants to hear from you. ‘Our franchisees come from all sorts of backgrounds: IT, finance, engineering and marketing, as well as construction. You certainly don’t need to be a builder – that’s a totally different skill set. You’ll have specialist equipment to check power outlets, moisture levels and all matters related to dwellings. We’ll train you to know what to look for and identify the issues, but you don’t have to fix them – you can leave that to builders, plumbers or electricians.’ Originating in Canada, A Buyer’s Choice Home Inspections now operates in 19 countries. It came to New Zealand in 2013 and now has 17 franchisees here, with demand for many more. ‘Being part of an international franchise means that each of our inspectors has to go through dedicated online training which leads to a qualification from an independent training body,’ John explains. ‘After passing this course, there’s a full week of in-house training then on-the-job experience with a qualified inspector. As a result, our franchisees are able to issue a NZ Standards certificate after every inspection to NZS4306:2005 (Residential Property Inspection).’

Phil Yang: ‘This is a good franchise!’ Satisfied clients will often ask for three or four inspections before they buy and they refer me to friends and relatives too. My decision to buy this franchise was correct.’

Low investment, high potential John Goodrum says, ‘A Buyer’s Choice Home Inspections franchise is a work-from-home opportunity which offers you the chance to change careers, own your own business and become your own boss. Territories are available from $32,500-$65,000 +gst. ‘For the right people who are willing to put in the effort, earnings of between $100,000 and $300,000 are perfectly realistic once established. Advertiser Info This is a chance to fulfil your dreams of self-employment, job security and A Buyer’s Choice financial gain without the high risk and Home Inspections uncertainty of going it alone. Call me to www.abuyerschoice.co.nz find out more.’ Contact Phil Yang sums up: ‘This is a good franchise. Just work hard towards what you want and you can make it.’

John Goodrum M 021 945 140 info@abuyerschoice.co.nz

Big demand for inspections Even during a pandemic, the housing market never stands still – but people are getting more cautious. As a result, house inspection is a fastgrowing market and, John says, whatever your background, A Buyer’s Choice has opportunities right now in main cities and larger towns throughout the country. ‘A rigorous home inspection is of huge value to both sellers and purchasers,’ says John. ‘Having a proper inspection can help facilitate a faster sale for a better price; it provides a purchaser with an unbiased third-party opinion of the condition of their possible purchase; and it helps to prevent agreements falling through. ‘It will also highlight any potential problems and protect sellers from over-inflated estimates of essential repair work, while alleviating much of the stress about nasty surprises after purchase. ‘However, all these benefits only apply when the inspection is properly carried out – and there’s no legal requirement for building inspectors in NZ to be qualified as such,’ John points out. ‘That’s why A Buyer’s Choice franchisees are in such demand.’

As much work as I want Phil Yang has owned his franchise for just over a year, and says he is ‘very satisfied’ already. Phil spent 20 years in financial management and spent a year researching opportunities before contacting A Buyer’s Choice. ‘My first career was chosen by my parents – this time, I wanted to choose my own direction,’ he smiles. ‘With no previous experience, I needed the very comprehensive training and support that the franchise offers. ‘The specialist software is also very valuable – it helps me produce a very full and professional report. Some vendors commission reports then leave them on show at an open home, and buyers are so impressed that even if they don’t buy that property, they will contact me to do other inspections for them.’ Phil says that a lot of enquiries for inspections come from the company’s website, as well as his own marketing to the Chinese community in his Albany territory. ‘But most important is doing a good job very carefully. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

ABuyersChoice2904TOR 53.indd 1

Franchises available now, guaranteed initial income. Do you want to earn $100,000 - $300,000 per year? The amount will depend on your efforts. Have you been thinking of a career change or owning your own business? Are you tired of making money for your boss instead of yourself? We are offering the right candidates the opportunity to invest in a turnkey franchise business focusing on the huge demand for home building inspections. We provide complete training and qualification along with uniform, equipment, systems, marketing support and insurance. No formal qualifications or experience are required to join. Although certification is not yet mandatory in New Zealand all our inspectors will be trained and fully qualified to the same standard as the certified inspectors operating in USA & Canada. We are also seeking independent contractors to work in some of our established franchises. Become part of an international franchise network of around 200 inspectors. Call or email us now to request more information. John Goodrum - Regional Master Franchisor john.goodrum@abuyerschoice.co.nz 021945140

53 2/12/20 1:42 PM

S Franchise Association News

FULL ON FOR FRANCHISING FANZ celebrates a successful Summit and plans a full programme for 2021

fter a couple of Covid-delayed dates and with nothing certain until the last hour, the Westpac Franchise Summit brought more than 150 people together in person in November. While others around the world were still stuck in Zoom calls and conferences, local franchisors and their teams gathered at North Harbour Stadium in Auckland for a very full day. ‘In a year when so many events had been cancelled, we were so pleased to have Westpac’s support for this one-day educational event,’ says Robyn Pickerill of the Franchise Association of New Zealand. ‘People were keen to reconnect in person after so long, and what a day it was – full of opportunities for franchisors to hear from other franchisors, share experiences and learnings, and be reminded of the support and fellowship that’s available within FANZ. Apart from the many round table sessions, one of the most popular speakers was psychologist Jacqui Maguire, who put context around why people behave or feel in certain ways when under stress, and how we can recognise the signals in ourselves and others. In a year when we have all felt the pressures, her insights were highly valued by participants.’

Attendees were enthusiastic, saying: ‘Well done by the FANZ team. MC and Keynote speakers very well chosen.’ ‘This was the first FANZ event I have attended and thoroughly enjoyed the day. Thank you for a great day of activities and speakers.’ ‘Really well organised a real world-class event! Nice work.’ ‘A good session - great to meet with others!’ It bodes well for the next full two-day conference to be held in June-July 2021 (see right).

Survey returns in 2021 The Survey of Franchising is back on the agenda for 2021, providing a much-needed snapshot of the franchise sector for Government, legislators, service providers and the general public. The survey was due to take place in March 2020 but was delayed when the country was hit by Covid-19 and franchisors needed to focus on supporting their franchisees.

Formor ei nf or mati oncontactus admi n@ epi phanycaf e. co. nz www. epi phanycaf e. co. nz

54 FANZ2904TOR 54.indd 1

CAFE FRANCHI SE OPTI ON ALSO AVAI LABLE Nor thandSouthI sl and Franchise New Zealand

Summer 2021

Year 29 Issue 04

2/12/20 9:55 AM

Opportunity: XXXX

‘The previous survey in 2017 proved that New Zealand was the most franchised country in the world,’ says FANZ Chairman Dr Callum Floyd. ‘We don’t expect that to have changed, but it will be valuable to see how franchising has been affected by lockdowns, closed borders and all the other challenges that have been thrown at us over the past year.

Looking at buying a franchise?

‘We encourage every franchise, whether a FANZ member or not, to take part in the Survey to give the most accurate possible picture of the sector.’ The survey is being conducted once again through Massey University, and all data provided is totally confidential.

Changing Conference The theme for the 2020 National Franchise Conference was Prospering in a Changing World. ‘When we set that theme, no-one could possibly imagine just how much the world was going to change in such a short time,’ says Robyn Pickerill. ‘Of course, we had to postpone the Conference then, but now it’s back on. The 2021 Conference will take place from 30 June – 2 July at Claudelands in Hamilton. ‘We’re looking forward to a mixture of local and international speakers (via video link if necessary), a full programme of workshops, and networking events to enable everyone to get the most out of their time. Put the date in your diary now!’

The Awards are back And one further event that never made it beyond the planning stage in 2020 was the Westpac New Zealand Franchise Awards. ‘Having celebrated the 25th annual awards in 2019, we’re looking to come back with a bang,’ says Robyn. ‘We have a new concise entry process designed to make it easier to start the process, and a new judging panel who will bring a strong understanding of franchising and the franchisor/ franchisee relationship to the process. ‘We want more franchise systems and franchisees than ever to enter, so watch out for the details when we launch them in June.’

Events around the country Whilst Covid-19 prevented FANZ from running many in-person events around the country in 2020, the online PAFAT Gold Sessions involved people from all over NZ. Regional events will be making a comeback in 2021, though – details will be available at https://events. franchiseassociation.org.nz/ ‘We would like to see more local events in other centres in 2021, so if you can help organise one or want to be involved, please let us know,’ says Robyn.

Look for this sign BEFORE you sign!

‘These events are important for bringing together franchisors, master franchisees, franchisees and advisors, and for building a local infrastructure to help support everyone. We’d love your input.’

New members Association membership is open to those franchisors and service providers who agree to abide by the FANZ Code of Ethics and Code of Practice. The latest members to join are: Franchisors Biform Encore NZ Habitual Fix Money Metrics The Cheesecake Shop Advisors Automation Central Wynn Williams The Association is also pleased to welcome a new Strategic Partner, leading global accountancy and advisory firm BDO.

If you’re looking at buying into a franchise, look to make sure the franchise system is a member of the Franchise Association of NZ. This shows that they are committed to best practice franchising and are operating in accordance with the FANZ Code of Practice and Code of Ethics.

FANZ encourages you to make an informed choice. Visit www.franchiseassociation.org.nz or call 09 274 2901 for more information.

Contact FANZ CEO Robyn Pickerill (details below) for more information on the benefits of membership or partnership. FANZ members are clearly marked in the Directory at the back of this magazine.

Events Calendar The 2021 calendar is currently being planned; visit the Franchise Association website at www.franchiseassociation.org.nz for news of latest events around the country, email contact@franchise.org.nz or phone 0-9-274 2901. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

FANZ2904TOR 54.indd 2

55 2/12/20 9:55 AM

S Opportunity: Auto Services

LOOKS MATTER

A new look for Touch Up Guys as franchisees get busy

and exceed their expectations. It’s satisfying and rewarding – some of our franchisees have been with us for over 20 years.’

The popular franchise is a mobile business that repairs vehicles by removing bumper scuffs, stone chips, scratches and other damage. Franchisees service both trade clients (such as car yards and fleet operators) and private customers to increase vehicle values and remove irritating or embarrassing dings.

During that time, New Zealand has been through plenty of ups and downs, but Martin says that this is a business which performs well no matter what the economy is doing. ‘Any vehicle is a big investment and needs to be looked after. Car yards need to keep their stock in good condition, or touch up trade-ins for resale. And because this is a mobile business, you have all the advantages of working from home with no expensive premises. You can’t be put out of business by an Amazon or Uber, either – you can’t do what we do over the internet!’

‘The franchise has been around for nearly 30 years now, so we wanted to refresh our own image and remind people just how much looks matter,’ says Martin. ‘Our bold new image clearly says what we do and emphasises that we come to you, which is a very valuable selling point. And when we are on site, no-one will miss us – after all, neighbouring businesses or homeowners are a valuable source of new clients.’

A complete Touch Up Guys package costs between $88,000 and $120,000 +gst depending on van leasing options. ‘This includes an exclusive territory, all the equipment you need, and a three-week training course followed by on-site Advertiser Info support,’ Martin says.

The internet can’t do this

‘We have new areas available around the country, plus some established businesses as longterm franchisees look to retire. Call me today to find out more about the new-look Touch Up Guys.’

he Touch Up Guys know how to make everything look better – and now they’ve applied their skills to their own brand. ‘With demand for our services already back to pre-Covid levels, and people spending money on cars and boats rather than overseas travel, our franchisees are getting busier than ever,’ says Martin Smith, the NZ master franchisee.

Martin says that you don’t need panelbeating or painting experience to become a Touch Up Guys franchisee. ‘Our vans are mobile workshops and carry all the equipment you need, including sophisticated colourmatching technology. All you need to bring is attention to detail, an eye for an opportunity and a willingness to put in the hours to meet new clients

Touch Up Guys www.touchupguysfranchise.co.nz Contact Martin Smith P 0800 286 824 M 021 721 430 martin.smith@touchupguys.co.nz

Join our friendly, forward looking team New Zealand is simply brimming with vehicles and they each need to look 110% when it comes to selling them! We are experts in quality repairs with professional training, highly polished systems and the latest in technology – making your work efficient and satisfying. We've been operating for over 25 years with our franchisees offering a wide range of services and enjoying excellent returns. This is a great time to join our franchise with new energetic franchisees required across New Zealand.

Call Martin today to discuss the opportunities in your area 021 721 430

56 TouchUpGuys2904TOR 56.indd 1

Franchise New Zealand

Summer 2021

Year 29 Issue 04

2/12/20 9:55 AM

Buying a Franchise

ADVICE pays off Franchise Accountants help people buy, manage and grow great businesses Steve and Lynnette Robinson: ‘If you’re buying a franchise, talk to Philip’

racy Morris is on the verge. Next week, she takes ownership of an appearance medicine franchise clinic in Auckland, and she’s never done anything like this before. She’s clearly excited, and a bit nervous, but she’s also confident that she’s paying a fair price for a good business, and understands how to make it work. That’s because Tracy has done her research, taking on Philip Morrison of Franchise Accountants to guide her through the process of buying a franchise. ‘My husband is used to looking at figures for work, and we have a personal accountant, but we decided to use a franchise specialist – after all, it’s a pretty big decision. A friend who had just bought a franchise in Christchurch recommended Philip, so we got in touch and asked him to tell us what he thought.’ The Franchise Accountants team have worked with hundreds of different franchise systems – they are five-times winners of the Service Provider of the Year title at the Westpac New Zealand Franchise Awards – so it’s no surprise that they had worked with other franchisees of the same brand before. ‘We supported Tracy through the whole process with a Pre-Purchase Evaluation Report, assessment, indicative valuation, tax advice and incorporating a company,’ says Philip. ‘She’s been very thorough and wanted to make a considered decision balancing all the elements. ‘Our role is to provide robust evaluation of the viability of her business purchase; to benchmark performance across a variety of key criteria; and use industry insights to provide the information a buyer needs.’

Reducing the stress Tracy says that having somebody who can look at the numbers without the emotion of being excited about the opportunity is, ‘Incredibly valuable – it brings it back to the numbers and takes some of the stress out of buying a business. Philip is great at breaking figures down into the nuts and bolts and explaining things calmly, making sure you understand.’ Tracy says that although she has worked with advertising budgets as an account manager and had done some property development with her dad, ‘It’s different when you have a whole business to manage – it’s made up of lots of elements and you have to be on top of every one of them. Franchise Accountants have been great at that and we’ll definitely continue to use them as we go forward. ‘Philip is very easy to talk to, very good at explaining things and helping you understand. I must admit, I’ve bombarded him with emails at times as more questions have come up, and he responds quickly and calmly. It’s been very reassuring to have him dot the i’s and cross the t’s. franchise.co.nz – PUTTING PEOPLE IN BUSINESS

FranchiseAccountants2904TOR 57.indd 1

Specialist advice might cost a little more, but the time to invest in it is now, not after you’ve signed!’

From novice to master Steve Robinson agrees with Tracy. In 2013, after 17 years in the police, he was at the stage where he had to decide to do something new or commit to the force for life. Having trained as a chef originally, he was attracted by hospitality but recognised that he was a business novice and needed help, so he got in touch with Franchise Accountants. Steve and his wife Lynette bought an existing Lone Star restaurant in Manukau. ‘When we first started looking, the numbers were overpowering, but Philip explained them very well from a lay person’s point of view. He has dealt with a lot of different franchises, is very knowledgeable and has his feet on the ground. He helped us understand the risks as well as the benefits, and we never felt he was “just an accountant”. ‘Of course, we needed a business plan and projections for the bank, but Philip also used his knowledge of other hospitality businesses to show us where we could make savings and improve sales. In fact, his sheet on 7 ways to improve your business is still on my noticeboard!’ It obviously works – Steve and Lynette have been Lone Star’s Franchisees of the Year, and the couple bought a second franchise 18 months ago, again with Philip’s help. ‘He is extremely good at taking the heat out of business decisions and helping you have the resilience to see past the down times.’

Ongoing advice ‘As you can imagine, his advice has been extremely important to us throughout the ups and downs of 2020 and I regard it highly. He helped us through that, discussing strategies, managing cashflow, keeping the bank informed and doing “what if?” planning. Now, both our restaurants are tracking along up on last year, despite Covid-19, with positive growth most weeks. ‘That’s the benefit of having been with Franchise Accountants right from the start – they understand our business, they understand franchising, and they give good, practical advice. If you’re buying a franchise, I’d say talk to Philip, for sure.’

Advertiser Info Franchise Accountants www.franchiseaccountants.co.nz Contact Philip Morrison P 0800 555 80 20 M 021 22 99 657 pmorrison@franchiseaccountants.co.nz

57 2/12/20 1:41 PM

FRANCHISE FRANCHISE FRANCHISE FRANCHISE OPPORTUNITY OPPORTUNITY OPPORTUNITY OPPORTUNITY WITH ASWEFA WITH ASWEFA WITH ASWEFA WITH ASWEFA Looking newdirection direction...... avoid job uncertainty. Looking forfor a anew avoid job uncertainty. Looking for job uncertainty. Looking fora anew newdirection direction ... ... avoid avoid job uncertainty. Take control of yourdestiny destinyand andcreate create your own success story. Take control ofof your your own success story. Take control of your your own success story. Take control yourdestiny destinyand and create create your own success story. Want to be your own boss whilst being part ateam? team? Want toto be your own boss whilst being part ofaof Want to be your own boss whilst being part of aateam? team? Want be your own boss whilst being part of ASWEFA Franchise could the answer you! An ASWEFA Franchise could bebe the answer forfor you! An ASWEFA Franchise could be the answer for you! An ASWEFA Franchise could be the answer for you! An

ASWEFA looking for people such as experienced tradies or warehouse, ASWEFA are looking people such as experienced tradies oror warehouse, ASWEFA areare looking forfor people such as experienced tradies or warehouse, ASWEFA are looking for people such as experienced tradies warehouse, ASWEFA are looking people such as experienced tradies or warehouse, manufacturing and sales personnel who have good people skills, who want to invest manufacturing and sales personnel who have good people skills, who want to to invest andand sales personnel who have good people skills, who want toinvest invest manufacturing sales personnel who have good people skills, who want manufacturing and sales personnel have good people skills, who want to invest their efforts in to their own business. To do this you will: ASWEFA stands A Safe theirefforts efforts own business. Todo dodo this you will: their efforts intheir to their own business. To this you will: ASWEFA stands forfor their inintototheir own business. To this you will: ASWEFA stands for AAfor Safe ASWEFA stands for A Safe Safe ASWEFA stands ASafe ŸTrain others in worksite practices others safe worksite practices Ÿ Train Train others insafe safe worksite practices Working Environment for All. Ÿ Ÿ Train others ininsafe worksite practices Working Environment for All. The Working Environment for All. The Working Environment for All. The Working Environment for All. TheThe ŸStop working long physical hours inweather allweather weather conditions Ÿ Stop Stop working long physical hours in all conditions working long physical hours all weather conditions company provides an extensive Ÿ Ÿ Stop working long physical hours ininall conditions company provides an extensive company provides anan extensive company provides an extensive company provides extensive ŸSpend more time with your family and friends doing what matters to you Ÿ Spend Spend more time your family and friends doing what matters to you more time with your family and friends doing what matters toyou you Ÿ Ÿ Spend more time with your family and friends doing what matters to range of worksite courses toto toto to range of worksite courses range of worksite courses range of worksite courses range of worksite courses individuals and companies. individuals and companies. individuals and companies. individuals and and companies. companies. individuals ASWEFA's support programme for new franchise owners includes: ASWEFA's support programme for new franchise owners includes: ASWEFA's support programme fornew new franchise owners includes: ASWEFA's support programme for franchise owners includes: Training cancan be carried out atatout Training can be carried Training can be carried outout Training be carried out Ÿ Initial 3 month training period to achieve a National Certificate in Adult Education Training can be carried atat at Ÿ Initial 3 month training period to achieve a National Certificate in Adult Education Initial33month monthtraining trainingperiod periodtotoachieve achieveaaNational NationalCertificate CertificateininAdult AdultEducation Education Ÿ Ÿ Initial ASWEFA’s own facilities or in the ASWEFA’s own facilities or in Ÿ Full business support for you throughout the qualifications and training period ASWEFA’s own facilities or in the ASWEFA’sown ownfacilities facilitiesororininthe thethe ASWEFA’s ŸFullFull business support for throughout the qualifications training period business support foryou youyou throughout thequalifications qualifications andand training period Ÿ Ÿ Full business support for throughout the and training period workplace and some courses can Ÿ Guaranteed income for the first 6 months workplace and some courses can workplace and some courses can workplace andsome somecourses coursescan can ŸGuaranteed Guaranteed income for the 6 months workplace and income forthe thefirst firstfirst months Ÿ Ÿ Guaranteed income for 66months be done online. be done online. ASWEFA is ready to appoint franchise territories throughout New Zealand - in all city

bebe done online. bedone done online. online.

They Offer: ASWEFA is ready to appoint franchise territories throughout New Zealand incity all ASWEFA ready totoappoint appoint franchise territories New Zealand - in all city isready ready appoint franchise territories throughout New Zealand in-all all citycity ASWEFA isis to franchise territories throughout New Zealand - -in They Offer: centres and industrial areas. We will help you throughout to build up your business and will also They Offer: They Offer: Offer: centres and industrial areas. We will help you to build up your business and will alsoŸ They centres and industrial areas. We will help you build up your business and will also Forklift licensing and industrial areas. We will help you to build up your business and will also centres and industrial areas. will help you to build up your business and will also assist with contacts from ourWe large database toto get you started. ŸForklift Forklift licensing Ÿ Ÿ ŸForklift licensing assist with contacts from our large database toyou get started. ŸWheels, licensing assist with contacts from ourlarge large database get youyou started. . with Forklift licensing assist contacts from our database totoget started. tracks and rollers . . Treena Myers, joint Managing Director of ASWEFA for the last 18 years, says, "We have Ÿ Wheels, tracks and rollers . Ÿ Ÿ ŸWheels, tracks and rollers ŸDangerous Wheels, tracks and rollers Wheels, tracks and rollers goods Treena Myers, joint Managing Director of ASWEFA for the last 18 years, says, "We Treena joint Managing Director of ASWEFA for the last 18 years, says, "We a Myers, professional and established brand providing support, training and systems tohave Myers, joint Managing Director ASWEFA for the last 18 years, says, "We have Treena joint Managing Director ofof ASWEFA for the last 18 years, says, "We have ŸDangerous Dangerous goods Ÿ ŸDangerous goods Ÿ Dangerous goods goods work platform a establish professional and established brand providing support, training systems aand new franchisee's business. Those support, who already haveand theand necessary a professional and established providing support, training systems aprofessional professional and established brand providing support, training and systems ahave established brand providing training systems toto toŸ Elevated Ÿ Elevated work platform Ÿ ŸElevated work platform Ÿcourses Elevated work platform anew new franchisee's business. Those who already have the necessary qualifications can be up and running withinThose a month". Elevated work platform to establish anew franchisee's business. Those who already have the necessary establish franchisee's Those who already have the necessary establish aa new franchisee's business. who already have the necessary . qualifications be up running within a month". courses qualifications cancan beup upand andand running within month". courses courses qualifications be running within aamonth". courses You don’tcan need to have any previous teaching qualifications to be a suitable ASWEFA ..

. ..

Franchise Owner, just aprevious passion forteaching Health and Safety in be the workplace and a don’t need to have any previous qualifications to a suitable ASWEFA YouYou don’t need totohave have any teaching qualifications totobe a suitable ASWEFA don’t need have anyprevious teaching qualifications to asuitable suitable ASWEFA You don’t need to any previous teaching qualifications be abe ASWEFA commitment to deliver high standard training. Franchise Owner, just a passion for Health and Safety in the workplace and Franchise Owner, just a passion for Health and Safety in the workplace and a Owner, just just aa passion passion for for Health Health and and Safety Safety inin the the workplace workplace and and aa a Franchise Owner, . commitment to deliver high standard training. commitment to deliver high standard training. commitment deliver high standard If thistosounds like you training. then visit www.aswefa.co.nz or email

franchising@aswefa.co.nz. Ifthis this sounds like you then visit www.aswefa.co.nz or email sounds like you then visit www.aswefa.co.nz oror email this sounds like you then visit www.aswefa.co.nz or email IfIf this sounds like you then visit www.aswefa.co.nz email franchising@aswefa.co.nz. franchising@aswefa.co.nz. franchising@aswefa.co.nz.

ASWEFA

A Safe Working Environment For All ASWEFA ASWEFA ASWEFA

A Safe Working Environment For Safe Working Environment For AllAll AASafe Working Environment For All

Buying A Franchise: Relationships

MUTUAL BENEFITS Working from home means many couples have spent more time together in the past year. So could you run your own business together? Greg Nathan provides some tips on building a good working relationship with your spouse

or many people, one of the key attractions of owning their own business is the opportunity it will give them to work together with their spouse and/or family members. For others, working together is the inevitable consequence of the choice made by one partner or the other to follow a certain path. In many trade-based franchises, for example, if the husband is out doing maintenance or installation work, it often falls to the wife to manage the invoicing, the GST and the accounts, among many other things. And whether the business is owned by the husband, or the wife, or by both together, it’s bound to be a regular topic of conversation over dinner and even in the bedroom. These days, smartphones and Zoom meetings mean that it’s not easy to switch off from business, either. Your phone makes you a target anywhere and any time for customers, staff, supervisors, suppliers or anyone else who wants to have a yap with you. Too bad if you are shopping, fishing, watching the rugby, walking with your family, eating your lunch or sleeping (a particular problem with international contacts). So one area which is particularly important in building a successful business is that of family support. Even when only one member of a family is directly involved in the business, they still need support and understanding from the rest of the family. In fact, research by the Franchise Relationships Institute found that family and social support is the second highest indicator of franchisee success. Having people in your corner who want you to succeed is critical.

lack of energy to participate in family activities during time off, which is usually needed to sleep and recharge the batteries. • Other problems in the family such as impending divorce, or serious school or behavioural problems with children, can also become potential barriers to business success because of the time they consume and the negative impact they can have on a person’s energy and focus.

Enterprising couples Where a couple are both involved in a business, the risk of work/ family conflict can actually be greater – but so are the opportunities. In summarising the extensive research in this area Dr Don Edgar, ex-Director of the Australian Institute of Family Studies, says, ‘Being married acts as an inoculation to many of the major physical and mental problems that beset the human race. What stands out from the research is that quality of life is best predicted by one’s relationship with a partner.’ In other words, working in a business with your partner not only provides you with an enhanced opportunity for success; it also potentially enables you to further enjoy the benefits that come from a positive supportive relationship.

Competing for attention A new business can in some ways be like having a new member of the family competing for care and attention. It is possible that the family members not directly involved in the business might feel neglected and become jealous that the business is stealing their partner or parent from them. Children, for instance, can feel angry that their mum or dad is not as available as they used to be. On the other hand, if members of the family are tolerant of the care and attention the business requires, especially in the early stages, it can make a big difference to whether the fledgling business fulfils its potential. In addition to the commitment, time and energy involved in building a business there are the financial risks and sacrifices. For instance, money may initially need to be diverted from the family into the business and the family home mortgaged. If the rest of the family are not supportive or become resentful, it is unlikely that the person responsible for the business will be able to sustain the enthusiasm and commitment necessary for success. It will not be long before this ‘work/family conflict’ starts to become a serious barrier, not only to business success but also to the health and happiness of the family unit.

Problems in the family Studies have shown that factors which make this work/family conflict worse include the following: • One partner is involved in working unusual hours and thus becomes isolated from normal social activities. • Extended regular periods away from home can leave the absent person on the periphery of the family while other family members might feel abandoned and angry. • Enterprising women tend to feel more dissatisfaction than men with the lack of time they have available for family activities. The more children they have, the greater their dissatisfaction. • The stress and long hours involved in running a business can lead to a franchise.co.nz – PUTTING PEOPLE IN BUSINESS

EDIT 59.indd 1

Want to own your own business AND be part of a national team?

If you are a hard working, down to earth individual with good common sense and practical skills CALL US today! • Everything you need for an investment of $125,000 plus gst • Get a real feel for our opportunity by talking directly with our franchisees

Rory Antony 021 248 3111 skyhooks.nz 59 2/12/20 1:41 PM

S Buying A Franchise: Relationships However, no one said it is easy. Being in business together raises a number of issues that require careful consideration.

Tips for living and working together Being in business with your partner raises a number of exciting challenges. Although some of these will be different for different couples, research shows that many of the stresses on working relationships come from remarkably similar issues. Here are some tips and questions to discuss with your partner in several important areas.

Tolerance - Working and living together is likely to magnify your strengths and weaknesses. What quirks do you each have that may get on each other’s nerves, and are you really prepared to accept these? Support - You will need to cover for each other when one of you is under a lot of pressure and back each other up ‘for better or worse’. Care - Don’t take your relationship for granted, even when business is absorbing a lot of your time and attention. Remind yourself, ‘It is good for our business, as well as our marriage, to take good care of each other’.

Risk - How much financial risk are you both comfortable with? Talk about the possibility that the business could fail and what this would mean for your family and your lifestyle.

Conflict - Don’t let things fester and don’t push too hard to get your own way if you know it will create resentment. Where there are long-standing or serious difficulties, seek outside support.

Financial goals - How much money do you need to pull from the business to support your desired lifestyle? What sales do you need to generate to enable you to do this?

Fun - Keep your sense of humour and make time to have some fun in the business.

Vision - What is your vision of how you want your business and your family to function, including the goals you wish to achieve in both areas? These should embrace your most cherished values and should be written down. Hours - How many hours are you each prepared to put into the business and what sacrifices are you not prepared to make? Also consider how the household chores will be attended to. Children - How might the business impact on your children and what can you do to ensure their needs are being met? If you don’t put aside time to do the things your kids want to do, you cannot realistically expect them to support you.

Well-being - What can you both do to maintain your health and wellbeing in the face of pressure? Build a relaxation and personal health programme into your daily schedule. Outside support - Encourage your extended family to take a positive interest in what you are doing, and seek friends who are supportive of your business venture.

Conclusion

Authority - Consider your strengths and areas of expertise. Who will have the final say on what issues and who ultimately is the boss? Also ensure there are rules and systems in place to guide how money will be spent.

There is no substitute for talking through these and other associated issues in an open and honest way. From these discussions, you are also likely to experience an enhanced sense of trust and interdependency which can only contribute further both to your About the Author relationship and your business.

Evaluation and adjustment - Things seldom go exactly to plan, so flexibility is vital. What process will you use regularly to evaluate how things are progressing and what changes are needed to accommodate FranMag_CrestPC_186x135_Layout 1 29/08/18 11:37 AM Page 1 emerging needs?

The message is clear: don’t underestimate the impact of family issues on business success.

Greg Nathan is founder of the Franchise Relationships Institute, a speaker at franchise events world-wide and author of several books on franchising.

Taking care of business Low cost, guaranteed income Property Care franchises available Crest PropertyCare is a new division of CrestClean, which offers a business suited to practical, hands-on people who would enjoy looking after the grounds and outside areas of buildings. We provide property caretaking services to our commercial customers and schools. With industry-leading training and great local support, a Crest PropertyCare franchise is a rewarding business. Call 0800 273 780 or visit www.crestpropertycare.co.nz See opportunities in our prosperous regional towns: www.crest.co.nz/move-to-the-regions

60 EDIT 59.indd 2

Franchise New Zealand

Summer 2021

Year 29 Issue 04

2/12/20 1:41 PM

Opportunity: Leisure & Education

embracing THE FUTURE

Online or in person, Scratchpad Technology Learning Centres franchisees teach vital skills

f there’s one thing we learned in 2020, it’s the role technology can play in building resilience. This year, the Scratchpad Technology Learning Centre franchise has proven that, both as an education provider for students and as a business for franchisees.

is technology, and every child needs to learn to be a creator, not just a consumer.’

Scratchpad teaches kids (and adults) the skills to use computers creatively through coding, 3D printing, robotics, music production and more. Operating from purpose-equipped classrooms, franchisees run coding clubs for schools, after-school classes, courses for teachers, holiday programmes, birthday parties and other programmes. They also regularly run online sessions, so learning to facilitate these is a part of their training. Even so, it was a big step when lockdown brought a sudden shift to virtual classrooms only.

Thinking things through

‘Nobody had prepared for online classes on this scale, but there was real value for the kids in maintaining their regular sessions when a lot of their usual structure disappeared,’ explains franchisor Monica Nangia. ‘I’m very proud of our franchisees and their teams, who were happy to take the challenge and had the positive attitude that made it work – it really shows how passionate our people are.’

Sharing the experience The Scratchpad team and franchisees worked together on ideas to engage students, take some stress off parents and maintain a level of normality. ‘Instead of our planned holiday programme, we ran half-day sessions to give kids’ parents a break. We held a Mother’s Day class for families to create and learn something new together, and also offered some free sessions for the children of essential workers – it was a small thing we could do to thank them.’ Monica and husband Vijesh ensured franchisees were supported so they could focus on their students. They maintained nationwide advertising, held regular meetings with an open floor for new ideas, and discussed how to reach a wider audience within tighter budgets. ‘We also connected with a lot of new schools, ran free online sessions and supported teachers with the move to virtual classrooms, with tools and advice to help make the transition smooth for teachers out of their comfort zones. ‘Everyone has realised the importance of technology in keeping people connected. Through our online learning platform, we can reach students at home without compromising on quality. The system is already there, and it works. Usually, when students need help, someone will sit with them and ask questions to guide them towards their answers. Online sessions are just the same – tutors are there to facilitate and give that same support through the screen, so students can be anywhere in the world. ‘Of course, some students’ parents have lost jobs or taken pay cuts, but most of our franchisees have managed through it without losing any of their amazing staff, and we are all confident things will continue to grow. The future franchise.co.nz – PUTTING PEOPLE IN BUSINESS

Scratchpad2904TOR 61.indd 1

Nobody can attest to Monica Nangia: ‘Every child needs to this more than Mita learn to be a creator, not a consumer’ Shah, whose daughter Manya (10) has been attending her local Scratchpad centre since 2017. ‘Manya was very into computers at a young age – perhaps too much – but with Scratchpad, we’ve seen technology become a great platform to grow her imagination,’ says Mita. ‘The programme has enhanced her ability to think her way through a problem. Scratchpad teachers don’t give direct answers; they help her to think and persevere until she finds her own solutions. ‘Learning to code and create is changing the way she looks at things and how she responds. These are important lessons with real life applications – we’ve seen so much growth in her confidence, critical thinking and problem-solving skills. ‘Scratchpad is exciting and innovative,’ Mita says. ‘They treat every child as different and provide the tools and encouragement for them to learn at their own pace. Manya is learning HTML, CSS and Java, and designing her own website to play around with different ideas. Even during lockdown, the sessions were something for her to look forward to. Her foundations have become so strong: she can explain to us exactly what she’s doing, how, why, and what that will look like in the bigger picture. These are skills that will never go away – they will help her to approach any challenges in life.’ Now Manya is looking to do courses on robotics, game development and who knows what else? Scratchpad is always exploring new technologies and opportunities to bring to their students.

Opportunities nationwide With four centres in Auckland and more planned nationwide, Scratchpad has franchise opportunities throughout the country. ‘We are looking for franchisees to take ownership in a resilient business with fresh ideas and a love of learning. Online classes are good, but there will always be value in having a physical location for students to go to and connect with like-minded children and adults,’ Monica says. A new franchise can be established for around $120,000 +gst. As well as full training, there’s support with everything from finding the right site and recruiting tutors to managing payroll, online accounting, suppliers and marketing. ‘We want passionate people who are comfortable with technology, enjoy working with kids and can lead a team to build a great business. If you’re ready to help create the future, we’d love to hear from you. Call us.’

Advertiser Info

Scratchpad Contact Vijesh Nangia P 0-9-216 9400 M 021 431 930 vijesh@scratchpad.co.nz

61 3/12/20 12:26 PM

S Opportunity: Business & Commercial

right behind you It’s the support they receive that turns Paramount Services franchisees into successful business owners

fter 41 years of solid growth, Paramount Services requires little introduction. The commercial cleaning and pest control franchise’s huge success is based on building solid relationships between franchisees and their clients – and relationships between franchisees and the company’s enthusiastic support team. The 140 franchises in the Paramount Services network can call on their operations team 24/7. That gives them access to a huge amount of knowledge and experience covering all aspects of the cleaning industry, and focused on delivering peace of mind for franchisees and clients alike. Andy Hants is one member of that team. As Account Manager - Operations, Andy works alongside Auckland franchisees who specialise in soft textiles cleaning, along with pest management and decontamination services. ‘My role is to help franchisees grow their businesses by learning additional skills and techniques,’ Andy explains. ‘We have a lot of experience in the group and, having carried out the work ourselves, we’re able to help train franchisees in the most practical and effective ways. That helps them work efficiently, train their own staff, and maximise the returns they get.’ The operations team is continually upskilling too, he says, ‘So the high level of support is maintained whatever the challenges we face.’

Impressive support As a franchisee, Reuben Muusers can vouch for the excellent level of support provided. ‘The management come from the grass roots of New Zealand’s cleaning industry, and everyone is so approachable and so helpful that the franchise feels more like a family,’ he explains. ‘At the same time, it’s highly professional – Paramount encourages everyone to undertake the appropriate level of industry training to ISO and NZQA standards. ‘During my 14 years with Paramount, the cleaning industry has changed quite a bit and the required level of compliance has increased and shifted several times. Our clients want the highest standards, too, especially these days. The Paramount team have provided excellent care to ensure we have always met the regulations in New Zealand, including

annual audits for health and safety and training compliance. Looking back, Reuben remembers the reasons why he chose a Paramount franchise. ‘I had been working as a contractor in carpet cleaning and pest control, and was tempted to start my own cleaning business, but the cost of promotion, equipment and the risks of the market Andy Hants put me off. The cleaning and pest industry is highly competitive, and large companies have the advantage. Paramount is a New Zealand company with a great name and an established client base, which means it’s a lot less risky than going solo.’ Reuben says his transition from sub-contracting to owning his own franchise was ‘pretty natural. Paramount were really supportive and after just three months I was in full swing. 13 years on, I have a very successful business that gives me control over my time and cashflow, and flexibility in the jobs I take on.’

Advice for newcomers Paramount Services franchises offer both full-time and part-time business opportunities. Full-time provides a healthy income from day one, while part-time means franchisees can start small and keep their daytime jobs until they are established. Investment starts from $15,600+gst and full training is provided. Reuben points out that any business proposition involves an element of risk. ‘Franchising is no different, so I’d advise anyone to look at the opportunity and weigh up whether the business is right for you. Will it provide the right return for the time invested? How does it fit in with your other goals in life? Talk to the people at Paramount to find out – they are very straight about what this business involves. It has to be right for you and your family. Once you’ve asked all the questions and got all the answers, you can decide to put aside the anxiety and make the decision. ‘The great thing about this franchise is that you have people to take care of the boring stuff so that you can focus your own time on doing a good job. Your franchise fees cover more than you might think, such as invoicing, health and safety consultancy and compliance, marketing and insurance, and a whole lot more. All this and you have an account manager like Andy to help you grow your business and find new clients. ‘I have never regretted joining the franchise. Things have gone really well, and I can see more growth to come in the next few years. If you want a business that has real support, it’s definitely worth looking at Paramount.’

Reuben Muusers: ‘It’s a lot less risky than going solo’

62 Paramount2904TOR 62.indd 1

Rachael Cameron of Paramount says that the franchise has full- and part-time opportunities available throughout New Zealand. ‘With the right attitude and commitment, you can be in business for Advertiser Info yourself with the Paramount Services support of one of www.paraserve.com the best-known Contact names in the Rachael Cameron industry. Contact P 0-9-376 7850 me now to find M 027 290 3157 out more.’ rcameron@paraserve.com Franchise New Zealand

Summer 2021

Year 29 Issue 04

2/12/20 9:56 AM

2904_Paramount_DIS1.0_CDQ.indd 1

3/12/20 3:01 PM

S Buying A Franchise: Financial Matters

will it make money? Philip Morrison looks at how to calculate whether a franchise is a worthwhile investment

f you’re looking at buying a business, there are two key things you need to know: first, can you afford to buy it and, secondly, will it produce the return you want?

• How long has the business been operating? • How realistic, given my location, is it for me to achieve the sales that you have predicted in the projections? • Can I discuss these projections with an existing franchisee? • What amount of working capital do I require? Is this working capital to be maintained throughout the life of the business or only in the start-up phase? Is working capital included in the quoted franchise investment, or is it additional? • Do you plan to open any further outlets in my city/town/suburb? If so, how might this affect my business?

Last issue, we explained how to evaluate your financial position to work out what you can afford – you can read that article online at www.franchise. co.nz/article/2397. To make it easy to understand, we created a theoretical case study of a prospective franchisee called Arthur Hunter and took him through three stages:

What do the numbers say?

1. Working out his personal equity, or net worth;

The business is within his price range, leaving him with a small margin in case it takes longer than expected to reach the point where it can pay his salary or in case of unexpected circumstances.

2. Working out the maximum price he could pay for a franchise, including borrowing; 3. Working out what income he needs to live on, including KiwiSaver and mortgage payments. As a result, Arthur worked out that in his current situation the maximum he and his wife Rochelle are able to spend on a business is $260,000, and they need it to provide a minimum gross income of $79,120 – in addition to whatever rate of return on investment he and his accountant decide is acceptable. When we left him, he was in the position of starting to get financial information from the franchises he was interested in. What he now needs to do is look at that information and see how it compares to his financial situation. Understandably, franchisors are wary about parting with detailed financial information about their business model, so we’ll continue using a fictitious example here.

Projections are not guarantees Something to be aware of is that any figures provided for new franchises are only projections based upon the franchisor’s model and experience in other locations. Although an experienced franchisor should have a good knowledge of the real costs of running the business, they can’t know for sure what level of sales will be achieved in any area before that business opens. The figures provided are therefore not guarantees of performance: just a starting point for further analysis. As a potential franchisee, it’s up to Arthur to determine the assumptions on which the projections are based before placing any reliance on them. This reinforces how critical it is to seek independent assessment of the numbers from a franchise-experienced accountant who has benchmarking data based on like-for-like business performance. Of course, if Arthur looks at buying an existing franchised business, there will be specific data available for analysis (see Understanding the Numbers at www.franchise.co.nz/article/36). However, care must still be taken to ensure that the figures provided by an outgoing franchisee are realistic and accurate.

What’s included? Here are some questions that Arthur should ask the franchisor to ensure that the information he receives is truly relevant to his own potential business: • Are the projections based on actual performance of other franchisees, or are they calculated on some other basis? • If they are based on actual performance of a franchisee, where was the franchisee located? Why do you believe that this experience is relevant to my planned location? If the franchisee was located in a CBD and Arthur is looking at a provincial location, both sales levels and costs – eg. rent – are likely to vary considerably. Arthur needs to be able to compare like with like. • If the projections are not based on actual performance of existing franchisees, how were they determined?

64 EDIT Will It Make Money.indd 1

Assuming that Arthur has had satisfactory answers to the above questions, Figure 1 shows an example of a projected statement of financial performance for a fictitious franchise that Arthur has become interested in.

Note that different types of businesses have different types of costs: eg. rent, staff, vehicles, etc. The above has been simplified to give an overall picture of the type of things Arthur needs to consider. It shows that in the first year of operation, if Arthur achieves the projected level of sales then he will be able to pay himself his required salary of $79,120 before tax. However, there will be no return on his investment. This is not unusual for the first year of any business – it is an establishment year, when the new franchisee is learning how to build the business, establishing a client base and starting to develop the efficiencies that will make the business truly profitable. Starting from nothing, Arthur might reasonably expect to see sales grow month-by-month during the first year, putting him in a much stronger position for the second year. That’s why he should ask the franchisor for projections covering not just the first year but the first three years – and, most importantly, for details of how other franchisees have performed in second and subsequent years. Franchises generally have fixed terms (5 or 10 years are common) and he will want to be certain that he can make a fair return on his investment during that period. Of course, if he has any sense, Arthur won’t be on his own in doing all this – he’ll be consulting with a franchise-experienced accountant who not only knows what the numbers mean but whether they are realistically achievable in his chosen industry, and even in this particular franchise.

But what if? Something else Arthur’s accountant would sensibly do for him is a sensitivity analysis showing what would happen if the figures differ to any significant extent from those shown on the projection. This is a very worthwhile exercise from which Arthur can learn a lot about his proposed business. Figure 2 shows the original projected figures in the second column (Realistic); the column either side show what would happen if sales were lower than projected (Pessimistic) or better than projected (Optimistic). Neither Arthur nor his accountant can predict the future, but this format should allow them to assess this and any other franchise opportunity better. In the case of the Pessimistic projection, it shows Arthur actually making a negative return on investment in the first year, whereas the Optimistic figure shows a healthy 15%. This figure is over and above his salary, remember. Once again, it would be important to see the projections for second and subsequent years before making any decisions, and to carry out the same sensitivity analysis on them. Something else which it is worth noting in these scenarios is that while sales figures and variable expenses have been varied, fixed expenses have not. This is because established franchisors generally have a very good understanding of the costs involved in running any particular outlet and can project these with reasonable accuracy, However, if Arthur failed to manage his business properly or failed to apply the franchise system and Franchise New Zealand

Summer 2021

Year 29 Issue 04

2/12/20 1:39 PM

take advice from the franchisor, he might find even fixed costs increase – reducing his return on investment accordingly.

desire to be his own boss or work with a family member. They need to take all these into account before making their final decision.

It is very important that Arthur and his accountant work through every number in each projection and work out how realistic they seem and what is the impact of any variation. However, this should be done in consultation with the franchisor. An experienced franchisor should have a good knowledge of the real costs of running the business and be able to advise accordingly; equally, a franchise-experienced accountant should know what is and isn’t reasonable in any particular franchise.

One other element that Arthur should also consider is the potential profit he might make when he eventually comes to sell the business. It’s certainly true that a good franchise brand can attract a premium over an independent business, but the price Arthur gets will depend upon the level of profit which the business is achieving at that time and the length of time the franchise agreement still has to run. That’s why he should also discuss an exit plan with his accountant even before he starts.

For example, a non-specialist advisor might project an increase of 10 percent in variable costs ‘just in case’, which would have a disastrous effect upon projected profitability: however, if the franchisor can show that costs are carefully controlled throughout the franchise system, this would give an inaccurate impression.

Conclusion

Decision time The review process shown above has been simplified considerably for the purposes of this article. If Rochelle is to continue working outside the business, it might affect some of the numbers. However, this example shows the main elements that Arthur, with the help of his accountant, needs to consider before he and Rochelle are in a position to make the correct decision for their own personal circumstances. Can Arthur live with the Realistic or Pessimistic Year 1 projections if Years 2 and 3 look positive? Would he need extra working capital to see him through the first year? Are he and his family prepared to live on his minimum calculated income for a year or two as the business grows? These are all questions he needs to ask himself. Of course, Arthur and Rochelle may have other considerations apart from the purely financial, such as job security, the desire to move to another area, the

Franchise Company - xyz Limited Projected Statement of Financial Performance

figure 1

Although the numbers and complexity differ, the above applies whether you are buying a lawnmowing business or a restaurant. To protect yourself and your family, you must first consider your own financial position, then establish the income that you require from the business and add on a return on your investment. Finally, you must carefully consider the projections for the potential opportunity. Don’t just rely on the projections given to you by a franchisor. Make sure you prepare your own projections and ensure that, if you operate it properly, the business really can offer the returns you want. Lastly, seek the advice of a specialist franchise-experienced accountant who has the experience and comparative data to help you evaluate the opportunity, review the About the Author projections and provide you with an Philip Morrison is principal independent opinion. You need to of Franchise Accountants, know before you start that your new an award-winning specialist business can deliver the results you accounting practice which has worked with franchisees of over want and that it will reward you for 250 different franchise brands. the effort you put into it.

Franchise Company - xyz Limited Projected Statement of Financial Performance

figure 2 Pessimistic Realistic

Year 1 Revenue Sales Cost of Goods Sold Purchases Gross Profit

140,000 17,430 122,570

Revenue Sales Cost of Goods Sold Purchases Gross Profit

Optimistic

110,000

140,000

170,000

13,200 96,800

17,430 122,570

20,400 149,600

6,600 2,750 1,200 6,000 -0 16,550

8,400 3,500 1,200 6,000 -0 19,100

10,200 4,250 1,200 6,000 -0 21,650

Less Expenses Variable Expenses Franchise Fees (6% of Sales) Marketing Levy (2.5% of Sales) General expenses Vehicle expenses Wages - employees Total Variable Expenses

8,400 3,500 1,200 6,000 -0 19,100

Less Expenses Variable Expenses Franchise Fees (6% of Sales) Marketing Levy (2.5% of Sales) General expenses Vehicle expenses Wages - employees Total Variable Expenses

Fixed Costs Accounting Bank fees Communication expenses Depreciation - vehicle Electricity Insurance Interest - business loan Legal expenses Office Adminstration expenses Rent (if working from home) Stationery Total Fixed Expenses

2,500 350 2,000 4,500 1,500 1,500 10,000 1,000 500 -0 500 24,350

Total Expenses

43,450

Total Expenses

40,900

43,450

46,000

Net Profit before Franchisee Salary & Tax less Franchisee Salary Net Profit before Franchisee Salary & Tax Income Tax (shown at 28%) Net Profit before Franchisee Salary & Tax

79,120 79,120 -0 -0 -0

Net Profit before Franchisee Salary & Tax less Franchisee Salary Net Profit before Franchisee Salary & Tax Income Tax (shown at 28%) Net Profit before Franchisee Salary & Tax

55,900 79,120 (23,220) 0 (23,220)

79,120 79,120 0 0 0

103,600 79,120 24,480 6,854 17,626

After Tax Return on Investment Net profit/(loss) After Tax Investment Return on Investment % (Negative Return)

-0 100,000 -0

After Tax Return on Investment Net profit/(loss) After Tax Investment Return on Investment % (Negative Return)

(23,220) 100,000 -23%

0 100,000 0%

17,626 100,000 18%

franchise.co.nz – PUTTING PEOPLE IN BUSINESS 1 EDIT Will It Make Money.indd 2

1 2/12/20 1:39 PM

Affordable licensing fee, minimal overheads and high earning potential makes for an impressive income. Operate as a sole consultant or choose to build a business consulting firm. A proven system that has been used in over 10,000 businesses globally. A complete package, with the support and everything you need to work with owners to increase the profit, growth and value of their businesses. We're seeking experienced and committed professionals who want to help businesses succeed. You'll need some business or management experience and we'll teach you the rest.

2904_ConsultX_DIS1.0_CDQ.indd 1

This could be the business opportunity you've been searching for. Do yourself a favour and find out more about joining ConsultX's global network of business consultants today.

3/12/20 3:03 PM

Opportunity: Home & Building

HeatSavers franchisees can make homes healthier, warmer, drier and more efficient

EXPANDING D

espite recent publicity and legislation regarding warm, dry and healthy homes, Craig Cargill estimates there are still nearly a million homes in New Zealand in need of proper insulation – not to mention commercial buildings. ‘That’s a big problem – and a big opportunity,’ he says, ‘and it’s the market that the HeatSavers franchise is uniquely placed to serve.’ Craig has been involved with HeatSavers for 12 years, first as an employee, then as an area franchisee, and now franchisor. It’s a story that explains his passion for the insulation business and his satisfaction with HeatSavers as a business opportunity. ‘Generally, Kiwis have been very slow to recognise the importance of insulation for keeping in warmth, reducing damp and mould, and saving energy,’ he sighs. ‘We’ve only really started legislating for proper minimum standards since 1991, and most of the houses in this country were built well before that. Even the later ones with fibreglass insulation are experiencing issues as the fibreglass slumps and collapses over time.’ And that’s where HeatSavers comes in. ‘HeatSavers provides a waterbased, non-toxic, open cell breathable foam insulation that can be injected into walls, ceilings and subfloors,’ explains Craig. ‘It’s an American system that we’ve had here for 30 years, and has been constantly improved as a result of our experiences in the New Zealand market. The material is mineral based, mixed with water and injected via a special foaming machine so it doesn’t require expensive recladding. The foam sets quickly and doesn’t expand to cause problems later on.

market investment is usually around the $100,000 mark but, given the year we have all had in 2020, I’m prepared to reduce that for a short period to get the right people on board. With an existing vehicle and equipment ready to go, we can have an Auckland franchisee up and running for only $60,000 +gst. ‘It’s a rare opportunity in a massive and growing market, so if you have the skills, the determination and the get-up-and-go to run with it, please contact me. HeatSavers has the technology and the experience to transform New Zealand’s buildings – we want people who will be proud to be a part of it.’

Advertiser Info

HeatSavers www.heatsavers.co.nz Contact Craig Cargill P 0800 432 872 M 027 710 7732 craigcargill@heatsavers.co.nz

‘HeatSavers is the only company that can provide this system in New Zealand, and I want franchisees now to make the most of the expanding market among homeowners and landlords.’

An excellent track record Craig and the HeatSavers team spent months working with councils around the country to ensure that the product is compliant with the Building Code. ‘Today we’ve proved our credibility with the councils, have full compliance and an excellent track record of installations. ‘Many of the houses we have treated have only ever had insulation in the roof or floor. Walls are just as important, and we’ve had many people tell us that their home now feels so warm and comfortable because it’s been properly insulated. The collapsed fibreglass problem presents a further opportunity as our product, known as ThermoWall, is the only one that can successfully be injected over the old material.’ The other major benefit of ThermoWall is that it is a far better sound insulator than fibreglass. ‘I’ve treated multiple hospitals, schools and retirement villages for sound insulation purposes to great effect,’ says Craig. ‘And, of course, they have the benefit of a warm and more energyefficient building at the end, too.’

A rare opportunity With homes, rental properties, commercial and public buildings all potential clients, the opportunity for new franchisees is considerable. ‘I’m just anxious to ensure I get the right people on board as franchisees to maintain the high standards we’ve set,’ says Craig. ‘I’m looking for customer-focused people, who may well come from a trade background, and have the ability to lead a small team finding customers, making sales, then supplying and installing HeatSavers products. You’ll receive full training and support, and all the systems you need to get up and running in your own exclusive territory. ‘There are opportunities in all the major centres, with an immediate focus around Auckland where we can’t keep up with demand. The total franchise.co.nz – PUTTING PEOPLE IN BUSINESS

HeatSavers2904TOR 67.indd 1

67 2/12/20 9:56 AM

Franchise and Business Opportunities

Westpac Directo Over 275 different franchises What does it cost?

What’s available?

How many are there?

Who do I contact?

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

A-B

What do they do?

get more information

0800 Sunshade

Home & Building

$25,000

0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products.

4 4

P 0-6-876 9675

9Round

Health & Fitness

$200,000

Total body results in a quick, convenient kickboxing and functional fitness workout.

10 700+

M 0061 27 672 2312

AA Auto Centre

Auto Services

$150,000

Become a premier provider in the vehicle service, repair and inspection market.

37 37

P 0-9-966 8704

AA Driving School

Leisure & Education

$30,000

AA Driving School is New Zealand’s leading driver training organisation. Seeking motivated people interested in partnering with us to grow their own driving instructor franchise. Contact us now if you’re keen to run your own business and enjoy teaching others.

120 120

Alan Pearce P 0800 723 239 E aadtcareers@aa.co.nz W aa.co.nz/driving-instructor-franchise

A Buyer’s Choice Home Inspections

Home & Building

$32,500$65,000

Proven international franchise operating in 19 countries around the world. The house inspection industry is rapidly growing with pre-purchase inspections, P testing, maintenance inspections and safe and sanitary reports. We are now looking for further inspectors nationwide.

17 200

John Goodrum M 021 945 140 E john.goodrum@abuyerschoice.co.nz W abuyerschoice.co.nz

Accessman

Home & Building

$1,000,000

New Zealand’s leading hire company supplying scissor lifts, cherry pickers and knucklebooms. There are exciting new franchise options available throughout the North Island. A unique opportunity exists for the right person to work their way into a franchise ownership role.

8 8

Lena Harrington P 0-3-341 3566 M 021 361 622 E franchises@accessman.co.nz W accessman.co.nz

ActionCOACH New Zealand

Business & Commercial

$49,500

Many business professionals are tired of the continuous uncertainty that looms over their heads. ActionCOACH is in the business of business coaching and it allows you to be in control of your own future, whilst offering the ultimate in career fulfilment.

12 1000+

Chané Vieira P 027 700 5312 M 027 541 3708 E newzealand@actioncoach.com W actioncoach.com/newzealand

Active+

Health & Fitness

$20,000

North Island-wide chain of physiotherapy and rehabilitation clinics, offering multi-disciplinary services of physiotherapy, occupational therapy, pilates and exercise rehabilitation, ACC rehabilitation contracts, health and wellness services. Operating since 1990. Previous health services experience preferred.

22 22

Gill Webb P 0800 224 486 E gill.webb@activeplus.co.nz W activeplus.co.nz

Food & Beverage

$7500,000$1.2m

50 Market leader in the sales and distribution of milk products and beverages throughout New 50 Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, De Winkel, Country Goodness, Mainland, Kapiti, CalciYum and Eon. National franchise structure operating since 1992 offering exclusive territories.

Shannon Davidson E anchorfranchise@fonterra.com W anchor.co.nz

Health & Fitness

$300,000$650,000

Leading 24/7 fitness franchise. Proven systems, voted one of the top global franchises.

46 4000+

P 0-7-974 4589

Business & Commercial

$20,000

Aramex, formerly Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchisees across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

275 1600

P 0-6-833 6333 E recruitment@aramex.co.nz W aramex.co.nz

Business & Commercial

$150,000

Armstrong for smarter security. Retail and mobile locksmith and alarm specialists.

18 18

P 0-9-415 0585

Business & Commercial

$145,000

ASWEFA provides industry training on forklifts, wheels, tracks, rollers, EWP and dangerous goods. Make a difference by creating “A Safe Working Environment For All – ASWEFA!” The perfect franchise opportunity for a team leader, supervisor, tradie coming off the tools, or someone with HR experience.

2 2

Treena Myers P 0800 279 332 E franchising@aswefa.co.nz W aswefa.co.nz

Home & Commercial $14,000

NZ’s premium home, commercial and lawn service franchise system.

200+ 200+

P 0800 297 297

Auto services

New Zealand franchise Autoblast has perfected a new method for vehicle underbody rust removal and rust prevention. We are seeking partners who firstly believe in customer service excellence, and who have an appreciation for all things automotive and their aesthetics.

1 1

David Kirkham P 094 443 6574 E david@autoblast.co.nz W autoblast.co.nz

Anchor Franchise

Anytime Fitness Aramex (formerly Fastway Couriers) Armstrong Smarter Security ASWEFA

At Your Request Franchise Group Autoblast

P.O.A

Baby On The Move

Retail

$350,000

Specialising in rental and sales of baby and toddler car seats and other products.

14 14

P 027 472 7040

Bakers Delight

Food & Beverage

$150,000$400,000

With over 30 years of experience, Bakers Delight is a successful franchise business with a growing network of over 700 bakeries spanning across four countries. Bakers Delight has a proven business formula which provides comprehensive training and on-going support.

27 700+

P 0800 225 388 E franchiserecruitment@bakersdelight.com.au W bakersdelight.com.au

Bark Busters

Pet Education

$22,000$30,000

Love dogs? Join our Bark Busters team. We need you in Auckland.

5 275

P 00614 3980 3078

Bedpost

Retail

$50,000

New Zealand’s premium specialist bedding and bedroom furniture retailer with a focus on superior customer service, top brands and expert advice. Looking for motivated owner operators passionate about selling and providing a high level of customer service.

16 16

Graeme Doak M 021 665 923 E graeme@bedpost.co.nz W bedpost.co.nz

Beds R Us

Retail

P.O.A

Join NZ’s largest independent bedding group. Franchise opportunities available with full support.

46 46

P 0-9-972 3022

BiForm Solid Composite Decking

Home & Building

$55,000

BiForm Solid Composite Decking offers an environmentally friendly, low maintenance, alternative to traditional hardwood timber. Strong presence in the industry in a market with growth potential. Offers composite decking, screening, and flooring solutions. Operating successfully since 2004. Full training provided.

New New

Tau Aupa’au M 021 640 006 E tau@biform.co.nz W biform.co.nz

Bird On A Wire

Food & Beverage

$450,000

Free-range rotisserie chicken and good vibes for forward-thinking foodies.

4 4

P 0-9-304 0008

Black & White Coffee Cartel

Food & Beverage

$250,000$450,000

NZ’s rapidly growing first micro-roasting coffee company franchise offering turn-key cafés.

12 12

M 021 223 1992

BoatsmartHQ

Auto & Marine Services

$20,000

Unique franchise opportunity to manage a fleet of marina or drystack-based boats.

9 9

M 021 173 0938

68 EDIT DIR 2904 68.indd 1

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2021 Year 29 Issue 04

2/12/20 9:56 AM

Franchise and Business Opportunities

ctory of Franchising 68 Franchise and Business Opportunities

78 Specialist Advisors

81 Other Services

Looking for a business opportunity but don’t know where to start? Choose by industry

Choose by investment

Note

Choose by type

The ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

Listing information is supplied by that particular entity. The symbol in the FANZ column denotes a member of the Franchise Association. You are advised to confirm the accuracy of the listing and the membership status of any entity. Neither the sponsors of this Directory nor FANZ nor the publisher accept liability for any omissions or errors.

The description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz

description

FANZ

industry

number in NZ, globally

Franchise and Business Opportunities investment from

company

page number

We have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at www.franchise.co.nz

get more information

Books & Gifts Direct

Retail

$25,000

Books and gifts sold directly from lunchrooms and receptions.

40 40

P 0-9-477 0012

Brazooka

Food & Beverage

$400,000$600,000

The Brazooka brand captures the outgoing vibrancy of Brazil in an experience where you live life in full colour. It’s fun, cheeky and a little bit crazy (just like Brazilians). A restaurant where patrons sit back and enjoy ‘the full Brazilian BBQ!’

1 1

Pete Bucher M 027 578 2626 E petebuke@msn.com W brazooka.co.nz

Breakers Restaurant

Food & Beverage

$100,000$450,000

Relaxed, NZ beach-themed family restaurants. Fast and affordable dining since 1997.

8 8

P 0-6-834 0537

Bricks 4 Kidz

Leisure & Education

$75,000

Be part of an established and globally awarded children’s education franchise. Over 10 years, Bricks 4 Kidz has developed a unique and inspiring business model. Make an impact on our future generations and receive the support of training, resources and expertise. Come build with us!

8 750

Lorraine Yu P 0800 LEGO4K M 021 222 6033 E lyu@bricks4kidz.com W bricks4kidz.co.nz

Brumby’s Bakery

Food & Beverage

$300,000$450,000

Brumby’s has been part of the New Zealand bakery market for over 20 years and is a refreshing offer from your standard independent or local supermarket. Thanks to extensive market research our current business model is a vast improvement with vibrant branding.

6 250+

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W brumbys.co.nz

Budding Ideas

Business & Commercial

$25,000

100% NZ owned, specialising in the hire of artificial flower displays.

2 2

P 0-9-390 8979

BurgerFuel

Food & Beverage

$500,000

BurgerFuel is a leader in the gourmet burger market, dedicated to serving high quality burgers in an atmosphere as charged as the food. Combined with fun and irreverent marketing campaigns BurgerFuel creates the perfect environment for franchisees to grow and enjoy their business.

56 79

Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W burgerfuel.com/nz

Burger Wisconsin

Food & Beverage

$300,000$350,000

At Burger Wisconsin, it’s always been about the food. Now is an exciting time to join us, with new sites planned throughout New Zealand and an existing store refresh programme underway. It’s a gourmet opportunity for operators with good taste.

22 22

Tyler Kerlin P 0-9-973 4559 E franchising@wisconsin.co.nz W burgerwisconsin.co.nz

Business Buddy

Financial Services

$45,000

Calling all CA’s and CPA’s - we want you.

2 2

P 0800 283 399

Health & Beauty

$150,000$300,000

At Caci we love what we do! Helping New Zealanders with what we call ‘skin confidence’. Now is your chance to join the team, become a Caci clinic owner and enjoy the benefits of being part of a successful New Zealand business.

54 54

Penny Chapman P 0800 266 119 M 021 959 933 E penny.chapman@fabgroup.co.nz W caci.co.nz/franchise

Café2U

Food & Beverage

$82,000$160,000

Follow your dream of business ownership with the support of the world’s largest mobile coffee van franchise in the fast growth coffee industry. Café2U provides opportunities for small business entrepreneurs to deliver great coffee and food to businesses, events, and functions.

11 240+

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W cafe2u.co.nz

Café Botannix

Food & Beverage

$480,000

Contemporary deli cafés serving organic coffee and food options in Palmers garden-centres.

4 4

P 021 483 500

Cambridge Homes

Home & Building

$150,000

Offering driven, motivated people the opportunity to become a Cambridge Homes franchisee.

7 7

M 021 409 763

Carlton Party Hire

Business & Commercial

P.O.A

We are the biggest party hire and event company in New Zealand with a reputation for creating 8 perfect settings at any venue for any occasion no matter the size. Join the Carlton Party Hire 8 team working behind the scenes to make every function successful.

Suzanne Young P 0-9-577 0330 M 027 4789 522 E admin@carltonpartyhire.co.nz W carltonpartyhire.co.nz

Carl’s Jr.

Food & Beverage

$1,000,000

We are looking for enthusiastic franchisees to join the Carl’s Jr. team.

18 1300+

P 0-9-525 8700

Carpet Court

Retail

$250,000

New Zealand’s largest flooring retailer. The size of the Carpet Court group means that Carpet Court franchise partners benefit from the advantages of scale when it comes to all aspects of business, including buying power, marketing, product range and other business support services.

57 57

Colin Jones M 027 453 4876 E support.office@carpetcourt.nz W carpetcourt.nz/careers

Cartridge World

Computer

$100,000$125,000

The largest, most experienced printer cartridge refilling company worldwide. Franchisees operate from retail premises, refilling cartridges, retailing new cartridges and other printer consumables. Easily learned, full training provided. Includes stock, plant, training and licence fee. We stand behind our product with a 100% satisfaction guarantee.

43 1650

Geoff Smith P 0-3-446 8600 M 027 339 829 E geoff.smith@cartridgeworld.co.nz W cartridgeworld.co.nz

Cash Converters

Retail

$650,000

Looking for an exceptional return on your investment? We’re New Zealand’s favourite place to buy and sell, the world’s largest second-hand dealer and market leader in short term credit services. With more than 700 stores internationally you’ll be buying a tried and tested, well respected brand.

28 700+

Colin Mahoney P 0-9-281 7334 E enquiries@cashconverters.co.nz W cashconverters.co.nz

Cavalier Homes

Home & Building

$25,000$55,000

Cavalier Homes is a progressive and innovative franchise residential building company.

2 10

P 0800 228 254

Central Landscape & Garden Supplies

Home & Building

P.O.A

Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction.

9 9

Mike Armour P 0-9-273 5352 M 0274 506 639 E mike@centrallandscapes.co.nz W centrallandscapes.co.nz

Champion Travel Referral Agents

Travel

$51-$4500 Unique business opportunity for entrepreneurial travel lovers. Referral agents earn up to 10% commission rebates on personal and referral domestic or international travel bookings made under contract. Affiliated with helloworld. See www.championtravel.co.nz for more information. Save money and earn money - ‘It pays to book Champion Travel!’

8 8

Maxwell Burns P 0-6-843 6280 M 021 0220 2220 E info@championtravel.co.nz W championtravel.co.nz

Cleancorp

Home & Commercial $25,000

105 105

Loraine Fitzgerald P 0-9-304 0599 M 021 944 636 E loraine@cleancorp.co.nz W cleancorp.co.nz

Caci

Cleancorp offers home cleaning and commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

Search the Westpac Directory of Franchising at www.franchise.co.nz

EDIT DIR 2904 68.indd 2

B-C

69 2/12/20 9:56 AM

Clean Planet

Business & Commercial

Clean Rite

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

C-E

get more information

Clean Planet, environmentally better for you and your customers. No selling, no invoicing, we do it for you. Well-established and growing strongly throughout regional New Zealand. Now looking for master licensees and franchisees. Work for yourself with the support of our proven processes and systems.

130 130

Tony Pattison P 0-9-622 0828 E tony.pattison@cleanplanet.co.nz W cleanplanet.co.nz

Home & Commercial $15,000$55,000

Home and commercial cleaning – no job is too big or too small.

21 21

P 0800 101 216

Business & Commercial

$14,600

An established, award-winning franchise with nearly 300 franchisees operating throughout NZ. This cleaning franchise offers quality cleaning at competitive prices. Franchisees utilise the well-developed systems and technical expertise to become successful business owners. Comprehensive training, equipment, uniform, business cards and provided.

280 1000

Greg Paget P 0800 800 055 E gregpaget@cleantastic.co.nz W cleantastic.co.nz

Cobb & Co.

Food & Beverage

$500,000

Welcome back to Cobb & Co., New Zealand’s original restaurant chain. With unbeatable brand 8 recognition, enviable buying power, proven profitability and on-going support from Cobb Group, 8 it’s not hard to see why owning a Cobb & Co. is a special opportunity.

Coffee Culture

Food & Beverage

$350,000+ Coffee Culture is the South Island’s leading boutique group of coffee shops. We’re currently expanding and need passionate coffee lovers to join us. With over 22 years’ experience, we offer support and training that’s second to none.

Cleantastic Commercial Cleaning

$20,000

Ben Gower P 0-7-281 1197 M 0204 1007 007 E ben@cobb.co.nz W cobb.co.nz

20 20

Sacha Coburn P 0-7-855 3996 M 027 475 0390 E sacha@coffeeculture.co.nz W coffeeculture.co.nz

Coffix

Food & Beverage

$100,000

Offers exceptional Fairtrade coffee at a fair price. Ethical and environmentally responsible company.

18 18

M 021 287 2220

Colourplus

Retail

$200,000

At Colourplus, we’ve got your style. Your local store offers all the inspiration, expertise and advice you need to turn your decorating dreams into reality. With 30 stores nationwide, offering a range of top quality paint, wallpaper, curtains, blinds, giftware and decorating accessories.

29 29

P 0-9-818 9215 E info@colourplus.co.nz W colourplus.co.nz

Columbus Coffee

Food & Beverage

$250,000$450,000

NZ’s premium café franchise. A highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Awarded both Supreme Franchisee of the Year and Food and Beverage Franchise System of the Year 2015/16. Suit owners with passion for coffee, food and the value of customer relationships.

71 71

Graeme Tait P 0-9-520 1044 M 021 988 345 E graeme@columbuscoffee.co.nz W columbuscoffee.co.nz

Compass Homes

Home & Building

$120,000$150,000

Wanted - business persons with entrepreneurial flair and ambition. A Compass Homes franchise gives you all the advantages of owning your own business, being your own boss, but still getting all the support you need in all aspects to help you run and grow your business.

7 7

Bronwyn Bindon P 0-3-379 1111 M 021 461 1313 E bronwyn@compasshomes.co.nz W compasshomes.co.nz

Computer

$27,500

We are looking for entrepreneurs to join our well-established franchise network.

6 400+

P 0800 728 768

Business & Commercial

$40,000

Complete business consulting system, proven across New Zealand and overseas. Seeking experienced and committed professionals who want to help business owners succeed. Highly profitable and flexible lifestyle opportunity with all training, systems and support provided.

New 16

David Thexton P 027 376 0443 E hq@consultx.com W consultx.com

Cookie Time

Food & Beverage

$75,000

Distribution of snack products to retailers & other on-sellers.

48 48

P 0-3-349 6161

Cookright Kitchen Services

Food & Beverage

$70,000

Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.

31 31

Steve McMullen P 0800 804 104 M 029 770 0994 E steve@cookright.co.nz W cookright.co.nz

Corporate Cabs

Business & Commercial

POA

NZ’s most professionally driven cab service. We invite you to join our fleet.

396 396

P 0800 789 789

Computer Troubleshooters ConsultX Business Consulting

CrestClean

Business & Commercial

$10,000

625 Full service franchise, all contracts provided. Guaranteed income paid twice monthly. CrestClean prepares GST returns, accounts and tax returns. Full training programme provides 625 career pathway. Operating since 1996. Franchises operating nationwide. Master franchises are also available.

Crest PropertyCare

Business & Commercial

$15,000

If you have handyman skills, or are good with outside jobs, a Crest PropertyCare franchise may suit. We provide caretaking services to businesses and schools, looking after exterior areas around buildings, grounds and doing simple property maintenance duties. Franchises are available nationwide.

23 23

Sam Lewis P 0800 273 780 E info@crestpropertycare.co.nz W crestpropertycare.co.nz

Crewcut

Home Services

$16,000

Crewcut is a lawn and garden maintenance franchise with businesses for sale. For over 26 years we’ve had operators providing lawn mowing, hedge trimming, section clearing, and gardening to Kiwi’s all across New Zealand. Buy a business with support, strong branding, and values.

260 260

Pauli Horgan P 0800 800 286 E pauli@crewcut.co.nz W crewcut.co.nz

Cutshop

Home & Building

$450,000

3 Cutshop is a successful business offering contract cutting services to kitchen and wardrobe 3 retailers, interior fit-out specialists, and designers of bespoke products all over New Zealand. Prime opportunities to invest in and manage a production and programming franchise are now available. Call for details.

André Hofer P 0-9-666 0632 M 021 879 413 E andre.hofer@cutshop.com W cutshop.com

Design Builders

Home & Building

P.O.A.

A thriving, established business with an outstanding reputation for quality work.

7 7

P 0800 456 456

Diamond Fusion

Home & Building

$50,000

Diamond Fusion are offering an opportunity which gives you the flexibility to run your own business with the support systems and products to make it a success. Seeking motivated people with great sales ability and focus. Full training provided plus equipment and start-up stock.

8 n/a

Fraser Benton M 021 234 4170 E franchise@diamondfusion.co.nz W diamondfusion.co.nz

Donut King

Food & Beverage

$200,000

Donut King is a speciality donut and coffee chain now available in NZ.

4 350

M 021 0225 0052

DrainPro

Home & Building

$40,000

DrainPro specialise in residential new builds, tank installations and light commercial works, with franchise opportunities available nationwide. Whether you’re an existing business struggling or a tradesman looking to go out on his own, Drainpro have the experience to help you develop a successful business.

4 4

Nathan Williamson P 0-3-342 1278 M 021 217 1616 E nathan@drainpro.co.nz W drainpro.co.nz

Home & Building

$75,000

Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model.

10 118

Derek Lilly M 027 213 5133 E del@dreamdoors.co.nz W dreamdoors.co.nz

Driving Miss Daisy New Zealand

Home Services

$40,000$45,000

Driving Miss Daisy is NZ’s No.1 companion driving service. Currently we have 67 territories in 75 operation. If you are interested in becoming the next Daisy in this growth industry, call us today. 117 Our NZ franchises are an extremely affordable small business option.

Paula Lee P 0-6-877 0363 E paula@drivingmissdaisy.co.nz W drivingmissdaisy.co.nz

Duo Photography

Leisure

$25,000

Seeking people with a passion for photography and a warm personality.

7 7

P 0-4-972 2364

Education

$20,000$25,000

Dream Doors

Dynamic ECE Relievers

Sam Lewis P 0800 273 780 E franchisesupport@crestclean.co.nz W crest.co.nz

Connecting quality teachers with early childhood education centres via a clever app.

1 1

M 021 409 676

Home & Commercial $30,000

A product sales-based business selling automatic insect control, odour control and fragrancing systems. Selling to both commercial and residential customers. Suitable for husband/wife teams or individuals with sales or business experience. A franchise opportunity with room for independent thinking.

18 30

Ian Robertson M 027 433 4513 E ian.robertson@ecomist.co.nz W ecomist.co.nz

EduExperts

Education

$100,000

EduExperts offers a variety of after school tutoring programmes for primary, intermediate and high school children of all nationalities, aimed at helping them excel in their education and overcome any learning difficulties they may have.

12 14

Jenny Jin P 0-9-520 1800 M 021 229 5378 E HQ@eduexperts.co.nz W eduexperts.co.nz

Electrify.nz

Retail

$25,000

Seeking people with passion and ambition to be a specialist e-bike retailer.

10 10

M 021 644 405

EmbroidMe

Business & Commercial

$95,000

14 EmbroidMe is New Zealand’s largest uniform and promotional products business. EmbroidMe focuses on the business-to-business market providing apparel for uniforms and branding them. 350 Low stock, low staffing, high repeat, high margin, Monday to Friday business. We’re looking for business-minded people, no industry experience required.

EncoreNZ

Business & Commercial

$60,000

EncoreNZ are recruitment specialists working with NZ businesses to build great teams. We want to help more people into employment across the country. If you’re a recruitment specialist wanting to own a recruitment business, we’d like to talk to you about our proven franchise system.

2 2

Teisha Pihama M 022 406 3567 E franchise@encorenz.co.nz W encorenz.co.nz

Food & Beverage

$200,000

Epiphany Café are seeking people who are committed to excellence. Our point of difference is unique products such as homemade artisan donuts. This is more than just a business venture, we work hard, enjoy what we’re doing, and know how to have fun while achieving our goals.

6 6

Jeths Lacson M 021 337 329 E admin@epiphanycafe.co.nz W epiphanycafe.co.nz

Food & Beverage

$300,000$450,000

At Esquires Café our franchise partners tailor their food to the local market from our extensive menu library. We don’t dictate the menu, we allow the freedom for you to be a true entrepreneur while ensuring you have comprehensive support from our team.

21 100+

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W esquirescafe.co.nz

Ecomist

Epiphany Café

Esquires

70 EDIT DIR 2904 68.indd 3

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2021 Year 29 Issue 04

2/12/20 9:56 AM

FANZ

description

number in NZ, globally

industry

investment from

page number

company

Franchise and Business Opportunities get more information

Exceed Franchising

Home Services

$60,000

Multi award-winning Exceed specialising in fixing windows and doors, enhancing and extending the life of joinery. We are an innovative national franchise of over 29 years with welldesigned systems to help support your journey with us.

25 31

Tony Burnette P 0800 25 25 00 E careers@exceed.co.nz W exceed.co.nz

Expense Reduction Analysts

Business & Commercial

$79,500

Disruption could be just what you are looking for! Earn an executive income working from home as part of Expense Reduction Analysts, the cost management franchise voted the world’s Best White Collar Franchise for the 3rd year in a row at the Global Franchise Awards.

26 700+

Denis Stevens P 0-4-566 6615 M 0274 487 089 E dstevens@expensereduction.com W nz.expensereduction.com

Expert Maths Tuition

Leisure & Education

$30,000

Expert Maths Tuition has provided outstanding maths tuition to thousands of students.

7 7

P 0800 628 463 W expertmathstuition.co.nz

Fibrenew New Zealand

Business & Commercial

$90,000

Home-based, mobile franchise - experts in leather, vinyl and plastic restoration.

10 245+

P 0-3-374 3366

Fifo Capital

Financial Services

$49,500

Provide working capital funding for small businesses.

12 70

P 0-9-302 0949

fit20

Health & Fitness

$150,000

fit20 is a unique and innovative franchise business which operates in the niche market of personal training. Originally from the Netherlands, over 135 studios have been opened across the world since 2009. fit20 is a game changer and we seek people who dare to be different.

1 135+

Catharina Flisijn M 021 026 52819 E info@fit20.co.nz W fit20.co.nz

Fix It Building Services

Home & Building

$5,000

This franchise takes care of everything from building repairs to renovation and additions.

11 11

P 0-4-566 0297

Flex Fitness

Health & Fitness

$300,000$650,000

Flex Fitness is a New Zealand owned and operated 24-hour gym franchise.

27 27

P 0-7-850 5556

Flooring Design

Home & Building

$50,000

Retail flooring shops. Franchisees come from within the industry, such as carpet and vinyl installers, with others from widely varying backgrounds. Full training, excellent systems and great support from a wide supplier base. Centralised systems create efficiencies and as a result, a profitable business model.

21 21

Jeremy Yeoman M 022 602 8482 E opportunities@flooringdesign.co.nz W flooringdesign.co.nz

Business & Commercial

$69,950

Founded by the legendary Brian Tracy and new to New Zealand. You can own your own professional and profitable coaching and training business when partnering with FocalPoint. You will receive extensive training, ongoing support and access to the comprehensive FocalPoint professional development and business coaching resources.

New 200+

Andrew Phillips M 0061 418 500 721 E aphillips@focalpointcoaching.com W focalpointcoaching.co.nz

Retail

$150,000

Need a passion for fashion and the desire to own your own business.

19 19

M 021 934 080

Foundation One

Business & Commercial

$49,000

Commercial property maintenance, refurbishment and projects. Opportunity to build a substantial successful business using proven model. Suit ambitious, customer-focused property professionals, facilities managers, project managers, BDM sales commercial property and building related trades people. Initial and ongoing training provided.

1 1

Daniel Nixon P 0-9-810 8119 M 021 813 778 E daniel.nixon@foundationone.co.nz W founddationone.co.nz

Freedom Companion Driving Services

Home Services

$32,000

Freedom Companion Driving Services provides transport services for those requiring safe, 20 caring transport. With the population of New Zealanders aged 65+ projected to double over the 20 next 25 years there has never been a better time to own a Freedom Drivers franchise.

Joanne Bush P 0800 333 499 E franchises@freedomdrivers.co.nz W freedomdrivers.co.nz

Food & Beverage

$80,000

Exclusive bratwurst sausages, roller grilled and served in a fresh baguette bun with sauerkraut, 20 onions and condiments. Excellent return on investment. 21

Angie Stenning P 0-3-789 5078 E angie@fritzswieners.co.nz W fritzswieners.co.nz

FocalPoint Business Coaching and Training Footloose Shoes

Fritz’s Wieners

Generation Homes

Home & Building

P.O.A

We build houses for clients all over New Zealand for a fixed price and on a time guarantee.

14 14

M 0274 908 399

Giggle Entertainment Network

Business & Commercial

$100,000$175,000

Giggle boasts over 1,200 locations with over 1,000,000 people p/w past our screens.

16 16

P 0-6-355 3480

Gloria Jean’s Coffees

Food & Beverage

$300,000$450,000

6 We’re proud to be an international award-winning company. We attribute our success to our 330 strong network of Master Franchise Partners. Nobody works alone. We provide excellent training, a proven franchise model, along with ongoing support to help their business grow from strength to strength.

Andrew Morgan P 0-9-973 4823 M 022 419 3156 E andrew@ccbs.co.nz W gloriajeanscoffees.nz

Green Acres Franchise Group

Home Services

$24,000

Green Acres was founded in 1991, and is proudly NZ owned and operated. With 25 years’ experience we are one of the longest running New Zealand owned franchise systems. We have over 650 franchisees and we’re still growing. Lawn and garden franchises for sale now.

650 650

Jason Hill P 0800 692 643 E jason@greenacres.co.nz W joingreenacres.co.nz

Green Homes NZ

Home & Building

$20,000

Design and build sustainable, high performing and energy efficient homes for Kiwis.

6 50

M 027 255 0000

Guthrie Bowron

Retail

$250,000$300,000

The number one home decorating franchise in New Zealand, specialising in paint, wallpaper, custom-made curtains and blinds, flooring and decorating tools. Franchisees benefit from an established name, a strong support system, central purchasing negotiation and active national advertising campaigns.

45 45

Alan Heatlie P 0-9-306 1040 E alan@guthriebowron.co.nz W guthriebowron.co.nz

Habitual Fix

Food & Beverage

$185,000

Our purpose is to turn the world into fresh food fanatics with healthy food that is not only good for you, it’s food you love to eat. New Zealand’s very own born and bred food franchise. Give Mark a call to find out more!

10 10

Mark Forsyth M 027 442 9531 E mark@habitualfix.com W habitualfix.co.nz

Hachi Hachi

Food & Beverage

$350,000$500,000

New Zealand’s latest success in affordable, fast and fresh Japanese cuisine.

5 5

P 0-3-341 5288

Harrisons Carpet

Home & Building

$80,000

New Zealand’s number one mobile carpet franchise. They offer a range of quality floor coverings, and as the largest carpet retailer in the world, they are able to negotiate the best prices. Unique opportunities for motivated individuals to purchase one of NZ’s best franchise systems.

50 1800

P 0800 421 001 E enquire@hah.co.nz W harrisonscarpet.co.nz

Harrisons Curtains & Blinds

Home & Building

$70,000

Own your own interior design business. Fully supported franchise opportunity available from 3 Harrisons Curtains & Blinds. We are now looking for individuals with a natural sense of flair and 3 style who are considering owning their own business, backed by an iconic Kiwi owned brand.

Dan Harrison P 0800 102 004 E enquire@hah.co.nz W harrisonscurtains.co.nz

Harrisons Energy Solutions

Home & Building

P.O.A

Due to significant market growth and demand, Harrisons Energy Solutions are looking for the best of the best sales professionals. People who are considering owning and managing their own business in order to earn greater returns and rewards. Kiwi-owned business and proud of it.

Phil Harrison P 0-9-488 4700 E enquire@hah.co.nz W harrisonsenergy.co.nz

HB Laser Skin Clinics

Health & Beauty

$49,000

HB Laser Skin Clinics is looking for highly motivated franchise partners to join our unique business model, with access to the latest aesthetics industry technology and training. You will be supported by local NZ business owners with over 30 years’ experience in the industry.

5 5

Tracey Price M 027 357 6272 E info@laserskin.co.nz W laserskin.co.nz

Heatsavers

Home & Building

$100,000$200,000

Heatsavers is New Zealand’s only unique foam injected insulation system that specialises in wall, ceiling, subfloor insulation and sound proofing. Seeking customer-orientated focused people wanting to grow their own business with over 12 years of innovation and development to help and support them.

1 1

Craig Cargill M 027 710 7732 E craigcargill@heatsavers.co.nz W heatsavers.co.nz

Hell

Food & Beverage

$200,000

A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide.

73 73

Ben Cumming M 027 364 2431 E franchise@hell.co.nz W hellpizza.com

Hell On Wheels

Food & Beverage

$180,000

Hell Pizza is expanding into small towns with a new mobile franchise model.

3 3

M 027 364 2431

helloworld Travel

Retail

$150,000

90 helloworld Travel is New Zealand’s fastest growing travel brand. Winners of the NTIA Best Travel Brand 2018, combined with national marketing and service awards, helloworld offers our 360 franchise partners best in market returns and the opportunity to share our passion for travel with your community.

Highmark Homes

Home & Building

$35,000

Highmark Homes was established in the 1960’s and continues to offer quality, yet affordable homes. Building on this success, we are now looking for experienced candidates nationwide. Joining our brand gives you access to proven systems, central office support and our team of designers and quantity surveyors.

6 6

E-H

Kim Grafton M 021 917 897 E kim.grafton@helloworld.co.nz W helloworld.co.nz/careers Ryan Hunt P 0-7-574 1956 E ryan@highmarkhomes.co.nz W highmarkhomes.co.nz

Talk to our franchise specialists today on 0800 177 007. Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

EDIT DIR 2904 68.indd 4

71 2/12/20 9:57 AM

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

H-L

get more information

Hire-A-Hubby

Home & Building

$32,000

New Zealand’s first choice for professional home maintenance, building and renovation services. Hire-A-Hubby has the distinct advantage of being the only franchise that offers a complete home maintenance and building service that’s professional and totally customer focused.

60 60

Jason Hill P 0-9-845 2640 E jason@hireahubby.co.nz W joinhireahubby.co.nz

Hire A Maid

Home Services

$15,000$35,000

Hire a Maid is an experienced, fully supported and professional provider of high quality home and commercial cleaning services. We are seeking motivated franchise owners who have the drive to provide exceptional services to their clients and be your own boss.

68 68

Lily Lopez P 0800 110 095 E enquire@hire-a-maid.co.nz W hire-a-maid.co.nz/register

Hudsons Coffee

Food & Beverage

$275,000

Hudsons Coffee has been delivering coffee excellence for 21 years with cafes across Australia, New Singapore and shortly New Zealand. We are seeking passionate franchisees to help us spread 100+ our love of coffee nationwide. Training provided. If you are obsessed by all things coffee contact us.

Khushboo Badiyani M 021 786 685 E khushboo.badiyani@hudsonscoffe.co.nz

Humitech InXpress

Jamaica Blue

Business & Commercial

$90,825

Simple, effective panels to reduce commercial chilling costs and improve performance.

11 11

P 0800 486 434

Business & Commercial

$29,900

Global logistics and freight sales consulting franchise. InXpress allows you to build a successful and profitable business with the security of one of the world’s largest franchisors of global courier services. Proven business model and training provided. Low risk with a strong return on investment.

3 350+

Geoff Hargreaves P 0-9-884 9759 E sales.nz@inxpress.com W inxpress.com/nz

Food & Beverage

$320,000$450,000

Release your food flair with the reassurance of a world-class Jamaica Blue franchise network behind you. Systems, ambience, support and innovation will set you apart from the crowd. Exciting opportunities nationwide with a brand you will be proud to call your own.

10 174

Maree Keane M 027 484 7301 E maree@foodco.co.nz W jamaicablue.co.nz

Jani-King is known as the world’s number one commercial cleaning franchise company providing full operational sales administration support for franchisees. There has only been one name to turn to for quality and value in the commercial cleaning services - Jani-King, the king of clean.

360 13K+

P 0800 526 454 E reception@janiking.co.nz W janiking.co.nz/franchisees

Jani-King

Business & Commercial

$22,000

Jesters Pies

Food & Beverage

14 $200,000- Jesters Pies are offering new store opportunities on a turnkey basis. We will provide training, 50+ $280,000+ ongoing support and the tools required for you to maximise your investment. Seeking passionate franchise partners prepared to work in the business who are committed to excellent customer service.

Jet Cleaning Services

Business & Commercial

$50,000$120,000

Jet Cleaning Services is one of New Zealand’s leading cleaning companies with specialist commercial cleaning crews throughout the country. Jet Cleaning is looking for highly motivated franchise teams to operate at some of our prestigious customers’ sites across greater Auckland, Hamilton, Wellington and Queenstown.

27 27

Danielle Scott P 0-9-302 1536 E danielles@jetcleaning.co.nz W jetcleaning.co.nz

Jim’s Cleaning

Home Services

$34,000

Specialised home and commercial cleaning businesses for sale across New Zealand.

21 400

M 021 343 445

Jim’s Dog Wash

Home Services

$25,000

Opportunity for dog lovers to make a great income in your own business.

3 69

P 0800 454 654

Jim’s Mowing

Home Services

$20,000

Mowing/gardening franchise opportunity. Want more flexibility to achieve a better work life balance? Seeking self-motivated people who wish to succeed in running their own business. We provide help and assistance every step of the way to help them build successful businesses.

7 3000+

Rod Skelton P 0800 454 654 E chchadmin@jimsmowing.net.nz W jimsmowing.co.nz

Business & Commercial

$60,000

The leading provider of electrical testing and tagging services. Are you ready to be a part of this highly successful brand and create a new future for yourself? Jim’s Test & Tag gives you the training, support and systems you need to succeed.

35 185

Peter Mahon P 0800 454 654 E info@jimstestandtag.co.nz W jimstestandtag.co.nz

Jim’s Trees & Stump Removal

Home Services

$40,000

Become your own boss. Includes full business and systems training.

7 40+

P 0800 454 654

Jumping Beans International

Leisure & Education

$12,500

Leading edge, fun, early childhood physical activity and skills classes for under 5’s. Love working with children? Passionate about child development? Seeking entrepreneurial, creative freedom while still being part of a team? Want a rewarding business with an established and recognised New Zealand brand? Contact us now.

4 4

Sophie Foster M 021 264 0619 E sophie@jumpingbeans.net W jumpingbeans.co.nz

Home & Building

$450,000

Just Cabins provides portable cabins for rent which are just perfect as sleepouts, extra room, portable office, or as storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

50 50

Fenton Peterken P 0-9-889 8776 E fenton@justcabins.co.nz W justcabins.co.nz

Just Cuts

Health & Beauty

$170,000$270,000

Be your own boss and get all the support you need. You don’t have to be a hairdresser to own 24 a Just Cuts, but you do need a passion for people and the ability to follow a proven system that 205 has worked for over 29 years.

Just Kidz Educare

Leisure & Education

$600,000

Just Kidz is a leading early childhood education brand dedicated to providing high-quality pre-school education and care. Franchise options available for people with passion and commitment to supporting families’ educational and care needs. Offering a vibrant, social, rewarding business within your community.

Kelly Club

Leisure & Education

$35,000

We offer you an opportunity to own your own business and make a real difference in children’s 48 lives. Running before and after-school care, and holiday programmes kids just love. Our simple 63 franchise model is easy to understand and we provide full training and support.

Paul Jamieson P 0-9-427 9377 M 021 409 241 E paul@kellyclub.co.nz W kellyclub.co.nz

Leisure & Education

$40,000

Giving kids a sporting chance. In-school curriculum, after school academy programmes, school sports days. Education outside of the classroom. Before and after-school care holiday programmes. We are looking for people who have a passion for kids and sport.

36 67

Paul Jamieson P 0-9-427 9377 M 021 409 241 E paul@kellysports.co.nz W kellysports.co.nz

Kinetic Electrical

Home & Building

P.O.A

Professionally planned franchise system, fully documented to help you work smarter not harder to reach full potential of your company’s experience and expertise. Kinetic Electrical is a franchise for owners of existing electrical contracting companies with a passion to grow their business.

25 25

Vicki Bambry M 0274 852 010 E vicki@kinetic-electric.co.nz W kinetic-electric.co.nz

Kitchen Studio

Home & Building

$150,000

New Zealand’s kitchen design specialists. Designing and installing custom-made kitchens throughout New Zealand since 1984. Enquire now for details of what location may suit. Join a motivated, professional, well established franchise network.

16 16

Simon Harkness P 0-9-815 3000 E simon@kitchenstudio.co.nz W kitchenstudio.co.nz

Kitset Assembly

Home Services

$60,000

Kitset assembly is our business and demand for the service is extremely high.

16 178

P 0508 454 873

Kiwikrane

Leisure

$50,000

51 New Zealand’s crane amusement machine franchise. These stand-alone machines contain 163 soft-toys, chocolate and jewellery. Franchisees enjoy part-time, flexible work and operate machines in an exclusive territory. The Kiwikrane franchise also provides advice on how best to locate and operate machines successfully.

Thomas Felton P 0-9-846 2800 E thomas@kiwikrane.co.nz W kiwikrane.co.nz

Kowhai Roof Coatings

Home & Building

$20,000

The Kowhai guys have been restoring and recoating roofs in most regions of NZ since the 1980’s. We have a proven and exclusive Kowhai coating system. Experience in roofing or coating systems required. Limited number of areas available now for suitable candidates.

19 19

P 0-9-636 1357 E info@kowhairoofs.co.nz W kowhairoofs.co.nz

La Porchetta

Food & Beverage

$400,000

Join the largest Italian restaurant chain in Australia and New Zealand. You will love taking part in serving our guests quality Italian food, to order, using fresh ingredients. We are looking for passionate individuals with a strong work ethic and drive to join our family.

5 46

Brendan Flanagan P 0061 3 9460 6700 E franchising@laporchetta.co.nz W laporchetta.co.nz

Landmark Homes

Home & Building

$175,000

Landmark Homes is recognised as an industry leader in top quality, new home design and construction. We are searching for highly driven and motivated people (preferably with building industry knowledge) to join our growing franchise network throughout New Zealand.

14 14

Steve Bunyan P 0-7-578 2295 E info@landmarkhomes.co.nz W landmarkhomes.co.nz

Laser Clinics New Zealand

Fitness, Health & Beauty

$375,000

Partner with an award-winning franchise. Laser Clinics New Zealand are proud to be the global leaders in our industry, providing laser hair removal, cosmetic injectables, skin and body treatments at affordable prices. With a unique 50/50 business model, we are in this together!

16 165

Fiona Harcourt M 00614 0030 3272 E franchising@laserclinicsnewzealand.co.nz W laserclinicsnewzealand.co.nz

Laser Plumbing & Electrical

Home & Building

P.O.A

Our multi award-winning Laser Electrical and Plumbing groups have experienced phenomenal growth over the last 10 years. Laser group’s market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service.

56 150+

Oliver Wright M 027 302 0502 E support @lasergroup.co.nz W laserelectrical.co.nz

Latitude Homes

Home & Building

$50,000$150,000

A business opportunity that puts you in control of your future with proven financial rewards.

11 11

M 021 614 360

$75,000

Jim’s Test & Tag / Jim’s Fire Safety

Just Cabins

Kelly Sports

7 7

Mike Connell P 0-9-557 3057 M 021 274 2772 E mike@number8rg.co.nz W jesters-pies.co.nz

Zenardia Anderberg P 0800 100 114 E bdm@justcuts.com W justcuts.co.nz Vanessa Henry M 021 204 3410 E vanessa@justkidz.co.nz W justkidz.co.nz

LawnFix

Home Services

Lawn specialist service that offers the full lawn package.

5 5

M 021 191 1214

Lawn Rite

Home & Commercial $15,000$65,000

Join the professionals taking care of residential and commercial lawns and gardens.

19 19

P 0800 101 216

LCF Fun Languages NZ

Leisure & Education

We offer language clubs for children in childcare centres and schools.

7 5000+

P 027 717 1284

72 EDIT DIR 2904 68.indd 5

$2,000

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2021 Year 29 Issue 04

2/12/20 9:57 AM

FANZ

description

number in NZ, globally

industry

investment from

page number

company

Franchise and Business Opportunities

L-N

get more information

Life Maid Easy

Home Services

$30,000$50,000

Are you looking to secure a guaranteed income and grow with a vibrant company? This is your opportunity to run your own business and be part of one of New Zealand’s fastest-growing residential cleaning companies. Visit our website for more information.

2 2

Grace Lao P 0-9-909 6560 M 021 372 766 E grace@lifemaideasy.co.nz W lifemaideasy.co.nz

Liquorland

Retail

$300,000

Liquorland is New Zealand’s premium liquor franchise with over 130 stores nationwide. If you are a customer-focussed retailer with a passion for our industry, now is an exciting time to join us.

130 130

Dave Yurak P 0-9-621 0350 M 0274 572 210 E enquiry@liquorland.co.nz W liquorland.co.nz

LJS Seafood Restaurants

Food & Beverage

$190,000$230,000

The largest NZ fast-food chain of fish and chips and associated seafood stores.

13 13

Ben Frewin P 0-9-530 8090 E ben@ljs.co.nz W ljs.co.nz

Lone Star

Food & Beverage

$400,000$700,000

Lone Star is New Zealand’s largest restaurant & bar concept.

26 26

P 0-3-374 3208

Mad Butcher

Food & Beverage

$350,000$450,000

One of New Zealand’s best-known home grown franchises, trading since 1971.

36 38

M 021 725 458

Maintain To Profit

Home & Building

$59,000

Maintain To Profit is New Zealand’s leading property renovation and maintenance business. It is primarily a sales and project management licence business opportunity. A passion for renovating, property or trade background are advantageous. Contact us for your next business or career move with unlimited potential.

11 11

Mark Trafford P 0-9-929 4546 M 0275 736 688 E mark@mtp.co.nz W maintaintoprofit.co.nz

Maison de Crêpes

Food & Beverage

$250,000$390,000

Simple but beautiful, French-themed and inspired. We can now offer franchise opportunities in a growing, boutique, Parisian-style crêperie restaurant business serving unique, nutritious, quality food and beverages.

1 1

Sheena Hemens M 027 465 0101 E sheena@maisondecrepes.co.nz W maisondecrepes.co.nz

Majestic Tea Bar Espresso & Chocolate

Food & Beverage

$290,000

Premium café concept revolutionising the tea culture and café market across New Zealand

6 6

P 0-3-423 9760

McDonald’s

Food & Beverage

$1.5m

The world’s market leader in the quick service restaurant industry. We are seeking highly qualified applicants to apply for our 12 month franchisee training programme. Resilience, strong business acumen and a willingness to relocate anywhere in New Zealand are key criteria.

170 38000

Bernadette Fowler P 0-9-539 4300 M 0274 318 402 E franchising@nz.mcd.com W mcdonalds.co.nz/franchise-opportunities

Retail

$13,500+

MeloYelo E-Bikes has successfully established a work-from-home distribution channel for selling and servicing e-bikes. Seeking driven, self-motivated people with good mechanical skills who know how to engage with customers and make them feel at ease. Excellent training and technical support. Low start-up costs.

New New

Rob McEwen M 021 728 875 E ebikes@meloyelo.nz W meloyelo.nz/franchise

Meticulous Home Services

Home Services

$13,000

Full range of internal and external cleaning services. Exclusive territory for franchisees.

35 35

M 021 956 107

Mexicali Fresh

Food & Beverage

$375,000

Mexicali Fresh has led the Mexican evolution in NZ since 2005. With giant American-style burritos and Mexican beer in a colourful, casual atmosphere. We are recruiting energetic, enthusiastic franchisees with a passion for great food and excellent customer service for our turn-key restaurants.

17 17

Tyler Kerlin P 0-9-973 4559 E franchising@mexicalifresh.co.nz W mexicalifresh.co.nz

Mexico

Food & Beverage

P.O.A.

Mexico is a well-established, strong and well-loved Mexican restaurant. New locations available.

12 12

P 0-9-415 0235

Midas

Auto Services

$100,000

Midas – New Zealand’s home of peace of mind motoring. Midas is an internationally recognised automotive repair and servicing franchise. We are looking for franchisees who are ‘drivers’ and truly love helping people. Automotive experience an advantage but not necessary.

12 2000+

Jason Wilson P 0-9-415 0235 M 021 955 969 E admin@midasnz.co.nz W midasnz.co.nz/franchise-info

Mike Pero Mortgages

Financial Services

$20,000

Our franchisees work in partnership with the franchisor to build a rewarding business.

42 42

P 0800 500 123

Mike Pero Real Estate

Real Estate

$65,000

Mike Pero Real Estate is a home-grown New Zealand company that takes great pride in delivering the highest level of customer service possible to its clients. 20 years’ experience helping homebuyers with their home loans. We now provide full real estate services with lower fees.

Home & Building

P.O.A

Established over 15 years ago, Milestone Homes has common ownership and support systems with New Zealand’s most awarded and trusted home builder, Jennian Homes. This long-standing relationship ensures Milestone Homes has the structure, systems, processes, and experience to deliver a proven and smart franchisee package nationwide.

MeloYelo E-Bikes

Milestone Homes

Mike Pero P 0-3-365 9007 E mike@pero.co.nz W mikepero.com New New

Nigel Smith M 027 220 1377 E nigel.smith@milestonehomes.co.nz W milestonehomes.co.nz

Mini-Tankers

Business & Commercial

$75,000$150,000

The only on-site diesel refuelling franchise in New Zealand.

70 70

P 0-9-622 2671

Mister Minit

Retail

P.O.A

Mister Minit is a shoe repair, key cutting and engraving business franchise specialising in corporate giftware solutions. Franchises are currently open to existing Mister Minit team members who are fully trained in the business. Franchise opportunities will be available in the future for outside recruitment.

37 238

Maria Walton P 0061 2 9521 9100 E maria.walton@minit.com.au W minit.com.au

Home & Building

$300,000

New Zealand’s premier portable room hire business providing recurring weekly income with limited labour input. Great extra retirement income and/or an opportunity to buy into an essential services business ripe for expansion, which provides you an immediate financial return via a proven business system.

New New

Gordon Green P 0800 46 49 46 M 0277 46 49 46 E gordon.green@mizin.nz W mizin.nz

Mobile Hand Car & Marine Grooming

Auto Services

$10,000$39,000

Mobile grooming and detailing service providing professional, environmentally friendly valet services.

17 17

P 0800 803 737

Money Metrics

Financial Services

$50,000

A team of home-based chartered accountants who utilise technology to provide pragmatic accounting solutions to small business owners. Enjoy the support of working with like-minded colleagues with the best tried and tested systems for operating a public practice business.

2 2

Cassandra Park P 0800 638 7427 M 0274 544 255 E cass@moneymetrics.co.nz W moneymetrics.co.nz

Mr Green

Home Services

$20,000

Franchises available in lawn mowing and gardening, commercial and home cleaning, handyman services. Founded in New Zealand in 1992 and still New Zealand owned. Weekly earnings in excess of $2000pw. Low royalties. Many franchisees have been with Mr Green for over 20 years.

200 200

Mark McIlroy P 0800 MRGREEN M 021 196 2196 E mark@mrgreen.co.nz W mrgreen.co.nz

Mizin

Mr Rental

Home & Building

$600,000

Make the sale once and get paid over and over again.

17 89

P 0061 7 3622 2888

Mr Whippy

Food & Beverage

$50,000

Mr Whippy is looking for new owner/operators nationwide.

40 40

P 0800 494 4779

Financial Services

$250,000

47 MTF Finance are looking for hardworking people with lending and business management experience to join our nationwide team of franchisees operating from Whangarei to Invercargill. 47 Using MTF Finance’s system to market, approve and originate loans, you’ll manage your loan book using our web-based management system.

Food & Beverage

$330,000

Muffin Break has been a household name since 1994. Contemporary and relevant in 2018, still a firm favourite. The training and support you can expect from Muffin Break is second to none. Systems are comprehensive, analytics thorough. Opportunities available nationwide. We are more than just muffins.

MTF Finance

Muffin Break

42 43

39 299

Andrew Fergusson M 021 881 110 E andrew.fergusson@mtf.co.nz W mtf.co.nz Maree Keane M 027 484 7301 E maree@foodco.co.nz W muffinbreak.co.nz

My After School Headquarters (MASH)

Leisure & Education

$30,000$35,000

Make a difference in children’s lives today with our out-of-school programmes.

28 28

P 0-3-366 9408

Narellan Pools

Home & Building

$50,000

Narellan Pools are looking for highly talented and passionate people hungry for success to join our special community of pool builders. Now is the time to make a move and secure your future. Training and support provided. Build wealth and a saleable asset.

19 80

Brett Williams P 0-7-846 8761 M 027 559 7528 E bwilliams@narellanpools.com W narellanpools.co.nz

Navigation Homes

Home & Building

$100,000$350,000

Profitable house-building franchise. Proven systems, support and the best national supply prices.

12 12

M 021 477 506

Nettl

Business & Commercial

P.O.A

Nettl is an online communications and web studio franchise from the UK.

5 150

M 021 820 474

New York Deli

Food & Beverage

$350,000

New York Deli is a superior, licensed, sandwich outlet.

4 4

M 027 583 1601

Find out how our experience can help your franchise succeed, on 0800 177 007. Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

EDIT DIR 2904 68.indd 6

73 2/12/20 9:57 AM

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

N-P

get more information

New Zealand Natural Ice Cream

Food & Beverage

$250,000

New Zealand Natural Ice Cream is a global franchise network based out of Auckland, New Zealand. It operates as the franchisor of the New Zealand Natural ice cream, frozen yoghurt, smoothie and juice parlours. Level of investment depending on store location and turnover history.

13 500+

David Foreman P 0-9-274 6168 E davidf@icecream.co.nz W icecream.co.nz

Night ’n Day Foodstores

Retail

$300,000

The Night ‘n Day Foodstore franchise, NZ’s leading convenience store chain offers group buying, uniformed image, full staff training, assistance in shop layouts and designs, profit reports, assistance with staff rosters, group advertising and full accounting facilities. New sites and conversion of existing businesses welcomed.

54 54

Nicky Gibbs M 027 4737 919 E franchise@nightnday.co.nz W http://nightnday.co.nz

Novus

Auto Services

P.O.A

Auto glass opportunity offers a proven business model with a nationally recognised brand.

58 2100

M 021 228 7395

Education

$62,000

Are you passionate about teaching but have had enough of the long hours and extra paperwork? A proven after-school tuition provider delivering exceptional results, is looking for education experts to join our expanding franchise network.

27 70

Jan Gumbley P 0-9-522 0800 E franchising@numberworks.com W numberworks.com

NZ House Surveys

Home & Building

$26,000$39,000

Reputable, trusted house inspection business. Quality pre-purchase surveys and multiple income streams.

7 7

P 0-6-354 9194

NZA Apprenticeships

Home & Building

$75,000

Recruit, employ, place and mentor apprentices in the building and construction sector.

4 4

M 021 247 4799

Auto Services

$150,000$300,000

Oil Change Kings have a wealth of vehicle industry experience and provide full professional training and mentoring on all aspects of the fast oil change industry, as well as technical and marketing support.

New New

Jeremy Wilson P 0-3-329 6556 M 027 227 6031 E jeremy@directionsltd.co.nz W oilchangekings.co.nz

Oil Changers

Auto Services

$150,000$250,000

Oil Changers provide the convenience of drive-through vehicle servicing. No previous experience required.

14 14

P 0-3-343 6080

Oporto New Zealand

Food & Beverage

$350,000

Oporto chicken and burgers are big on taste and even bigger on value. With 20+ years in Australia and close to 15 years in New Zealand we have a proven franchise model. Seeking committed, energetic, entrepreneurs wanting to establish a long-term business with a strong brand.

7 160

Lawrence Pereira P 0508 676 786 E info@oporto.co.nz W oporto.co.nz

OPSM

Retail

P.O.A

You don’t need to be an optometrist to enjoy the amazing financial and professional rewards of running your own optical business, you just need strong business acumen and the ability to motivate and manage a sales team.

Rachna Singh E rachna.singh@luxottica.com.au W opsm.co.nz/franchises Steve Potts P 0-9-215 7186 M 021 981 422 E steve@oxygen8.co.nz W oxygen8.co.nz

NumberWorks’n Words

Oil Change Kings

Oxygen8 Consulting

Business & Commercial

$25,000

This is a unique opportunity to take charge of your own future as part of a business consulting 20 firm. Work independently but not by yourself. Build your own portfolio of clients whilst working 20 alongside a highly experienced consulting team. Proven system, excellent training and support.

Pack & Send New Zealand

Retail

$210,000

Pack & Send move and handle local and international freight through a network of retail stores with a professional custom packaging service. A one-stop shop for retail and business customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture.

16 135+

Matthew Everest P 0-3-982 7252 M 021 799 783 E matthew.everest@packsend.co.nz W packsend.co.nz

Palmers

Retail

$1,000,000

New Zealand’s largest garden centre chain. Metropolitan and provincial opportunities. Growth market.

18 18

P 021 483 500

Paper Plus

Retail

$400,000

The largest stationery and books franchise system in Australasia. Committed to remaining a vibrant and integral part of the New Zealand retail scene. Grown to over 120 member stores nationwide with a combined sales turnover approaching $125 million a year and it’s still growing.

111 111

Richard Lambden P 0-9-261 0871 E operations@paperplusgroup.co.nz W paperplus.co.nz

Para Rubber

Retail

$150,000$250,000

Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, mats, and Para pools. Looking for energetic people serious about customer service and looking to build a successful business through determination. Opportunities available in South Auckland, Hawkes Bay and Dunedin.

11 11

Vaughan Moss P 0-9-532 8794 M 021 921 976 E vmoss@pararubber.co.nz W pararubber.co.nz

Business & Commercial

$30,000

A Paramount Services franchise is a safe and affordable way to own your own business. When you become a franchisee we will provide you with enough cleaning contracts to support a stand-alone franchise business. Established in 1979, Paramount Services has 160+ franchisees servicing 2,000 clients.

160+ 160+

Bill Wu P 0-9-376 7850 M 027 588 3126 E bwu@paraserve.com W paraserve.co.nz

Paramount Vehicle Grooming

Auto Services

$35,000

Mobile car grooming business servicing private and corporate clients. Franchisees need to be well organised and prepared to work hard. You will be trained by Paramount in how to clean a car efficiently and effectively, and how to run your own business.

1+ 1+

Stella Blake P 0-9-376 7850 M 021 912 615 E sblake@paraserve.com W paraserve.co.nz

Pegasus Rental Cars

Leisure & Transport

$20,000$70,000

Offering the best value-for-money car hire in New Zealand for over 30 years.

11 11

M 027 257 4500

Business & Commercial

$195,000

New mobile workplace health monitoring franchise. Mobile clinics providing lung function, hearing, hand, arm, vibration and occupational vision testing on site at workplaces. Operating with a high standard of ethics is important for us, so naturally we will be seeking franchisees who share our values.

New New

Ian Kebbell P 0800 50 80 30 M 021 629 626 E office@peoplecare.co.nz W peoplecare.co.nz

Pets In The City

Other

$400,000+ Pets In The City has a number of opportunities to purchase either an existing profitable Doggie Daycare/Pet Hotel, or open a new turn-key store. Seeking franchise partners passionate about pets and people who want to be part of the rapidly growing $1.8bn pet industry.

2 2

Greg Main M 021 508 807 E greg.m@petsinthecity.co.nz W petsinthecity.co.nz

Pform

Leisure & Education

$50,000

A performing arts education business running quality classes and productions for 25+ years.

4 4

M 021 990 705

PinkFit

Home & Building

$30,000

Licensees work with merchant partners to provide a total insulation service to new home builders and retrofit insulation to existing homes. Licensees generally operate this business from home, employing their own staff, and operating their own vehicles. This enhances potential returns to licensees.

19 19

Alison Roberts P 0-9-525 9563 E alison.roberts@pinkbatts.co.nz W pinkfit.co.nz

Auto Services

$100,000

The largest automotive service franchise in New Zealand. Pit Stop is an automotive service and repair franchise which specialises in vehicle servicing, brakes, exhausts, suspension, WOF checks and general auto repair.

45 45

Les Seiler P 0-9-634 3666 E less@pitstop.co.nz W pitstop.co.nz

If you thought you missed the sub-sandwich boat, the international challenger is now here.

Paramount Services

PeopleCare

Pit Stop

62 63

Pita Pit

Food & Beverage

$300,000$500,000

100+ 534

M 021 355 880

Platinum Homes

Home & Building

$100,000 - Seeking people ideally from a construction or sales background. $250,000

17 17

M 021 535 031

Plumb’In Bathrooms

Home & Building

$215,000$260,000

Plumb’In are a specialist bathroom-ware retail franchise with recognised branded products.

3 3

P 0-9-448 1095

3 3

P 021 530 830

Podium Podiatry & Footwear

Retail

$275,000

Recognised and respected as New Zealand’s leading provider of podiatry and footwear solutions.

Poolwerx

Retail

$59,800

Award-winning opportunity. Well known for its creation of the world’s first structured career path 4 in franchising enabling franchisees the opportunity to grow within a single marketing area or 250+ develop a million dollar business with multiple vehicles, retail stores and marketing areas.

Mike Geddes P 0800 888 031 E joinourteam@poolwerx.com.au W poolwerx.co.nz

Poppies Books

Retail

$190,000$250,000

Seeking warm, friendly individuals. Ongoing support provided for this lifestyle business.

4 4

M 021 828 818

Prestige Home Groomers

Business & Commercial

$30,000$60,000

Prestige Home Groomers is a New Zealand-owned company. We are a cleaning business with a difference. We predominately clean only new premises cutting out the dirty work. The worst mess you will have to deal with is sawdust shavings and dusty windows.

8 8

Kim Buttery P 0-7-543 2090 E kim@homegroomers.co.nz W homegroomers.co.nz

ProGroup Franchise

Home & Building

$39,950

Franchise opportunities offering five property transformation brands. GroutPro (tile maintenance and restoration), Deck & Fence Pro (outdoor timber maintenance and restoration), Garage Carpet Pro (garage transformations), Prep & Paint Pro (trade painting project management) and Grass Pro (artificial grass installation). Fantastic systems and support.

65 65

Duane Moul M 022 477 6477 E duane.m@theprogroup.co.nz W theprogroup.co.nz

Property InDepth

Home & Building

P.O.A.

Residential valuation franchise, customised technology, fantastic business systems, awesome nationwide team.

25 25

M 021 477 673

Property Service Franchise Systems

Home & Building

$16,500

Commercial cleaning business. Wide range of property services. Waikato based business with opportunities in Hamilton city, Cambridge, Te Kuiti and Te Awamutu. Basic package starts at $16,500 +gst. Enquiries welcome.

19 19

Michael Parton P 0-7-847 2737 E michael@psu.co.nz W psu.co.nz/franchisee

Propertyscouts Property Management

Business & Commercial

$20,000

Propertyscouts is 100% dedicated to end-to-end property management. With our first franchise 12 launched in March 2016, we now have operations up and running nationwide. There are still 12 opportunities available in many locations throughout New Zealand.

74 EDIT DIR 2904 68.indd 7

Milton Weir M 027 222 7209 E franchises@propertyscouts.co.nz W propertyscouts.co.nz

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2021 Year 29 Issue 04

2/12/20 9:57 AM

Provender NZ

FANZ

description

number in NZ, globally

industry

investment from

page number

company

Franchise and Business Opportunities get more information

Food & Beverage

$89,000$195,000

NZ’s leading supplier of workplace refreshment vending. Home-based, profitable franchise offering a range of NZ’s biggest names and own brand snacks and drinks. Earn a great hourly rate with no office, no boss and no overheads. New and established businesses available.

70+ 70+

Philip Horrocks P 0800 661 663 M 027 495 5965 E philip@provender.co.nz W provender.co.nz

Home & Building

$25,000

Provista Balustrade Systems are New Zealand’s leading independent balustrade and pool fencing specialist.

18 18

M 0275 961 264

Business & Commercial

$18,500

Specialist residential property management. Lucrative business model with coaching and training. Be the best property manager in your region with significant points of difference. Be a part of the award-winning Pukeko team.

21 21

David Pearse M 0274 809 534 E info@pukekorentalmanagers.co.nz W pukekorentalmanagers.co.nz

Quest Serviced Apartments

Business & Commercial

$150,000$600,000

Quest Serviced Apartments is the market leading franchise in accommodation for primarily corporate extended stay travellers. Franchisees benefit from a high level of brand awareness, full training, and ongoing support. The Quest franchise also provide franchisees with computer systems and manuals which cover business plans.

33 150

Adrian Turner P 0-9-366 9680 E aturner@questapartments.co.nz W questapartments.co.nz

Quinovic Property Management

Business & Commercial

$50,000

NZ’s preferred national residential property management service since 1988.

29 29

Jess Moore P 0-4-801 7880 E jess@quinovic.com W quinovic.co.nz

RaD Car Hire

Leisure & Transport

$25,000$250,000

Locally owned franchises providing car hire services nationwide since 1987.

23 29

M 027 257 4500

Rainaway Spouting on the Spot

Home & Building

$45,000

A re-spouting service franchise for new and existing homes and commercial buildings. 10 Spouting on the Spot is the perfect franchise opportunity for franchisees who want to keep their 10 hands on the tools. Become a Rainaway Spouting-on-the-Spot franchisee today.

Provista Balustrade Systems Pukeko Rental Managers

P 0-9-265 2147 E info@rainaway.co.nz W spoutingonthespot.co.nz

RE/MAX

Business & Commercial

$20,000

RE/MAX New Zealand currently have franchise opportunities available. Contact us today.

25 7000+

P 0-9-393 7000

Realsure The House Inspectors

Home & Building

$35,000

The only ISO9001 registered, industry assessed brand providing Standard-compliant property reports.

7 7

P 0508 732 578

realtyRETURNS The Property Improvers

Home & Building

$55,000

Renovation agency specialising in arranging and managing residential renovation projects.

4 4

M 021 919 844

Restore Rite

Home & Building

$35,000$50,000

Oxidised aluminium joinery and garage door restoration at a fraction of replacement cost.

5 5

P 0800 101 216

Robert Harris Coffee Roasters

Food & Beverage

$450,000

Robert Harris Coffee Roasters operates New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.

45 45

Rod De Lisle P 0800 426 333 E rodd@robertharriscafe.co.nz W robertharriscafe.co.nz

Health & Beauty

$100,000

Rodney Wayne is the largest hairdressing franchise in New Zealand. You do not have to be a hairdresser but strong people skills combined with an excellent customer focus and management expertise are all critical elements that make a successful Rodney Wayne franchisee.

51+ 51+

Julie Evans P 0-9-358 4644 E admin@rodneywayne.co.nz W rodneywayne.co.nz

Leisure & Education

$7,500

Rugbytots is the world’s favourite rugby play programme for 2 - 7 year olds.

7 50+

M 021 878 335

Rodney Wayne

Rugbytots NZ Saddlery Warehouse Scratchpad

Retail

$300,000$460,000

Leading equestrian retailer. Supplying all the items needed for horse and rider.

7 7

P 0-9-970 1058

Leisure & Education

$120,000

Scratchpad is a new technology learning centre with the goal to help youngsters love, use, and create opportunities with technology including coding, robotics and 3D design and printing. We are expanding, and looking for future-focused people with a passion for technology to run their own Scratchpad centre.

4 4

Vijesh Nangia P 0-9-216 9400 M 021 431 930 E franchise@scratchpad.co.nz W scratchpad.co.nz/franchise

Seal-A-Fridge

Home Services

$30,000$50,000

The market leader in the replacement of commercial and domestic refrigeration seals.

4 31

P 0061 4 0847 1950

Select Home Services

Home Services

$13,000

Select Home Services offers you the opportunity to be your own boss.

160+ 290+

P 0-9-278 4930

Shake Out

Food & Beverage

$400,000

Shake Out is a brand proudly developed in-house by the team behind BurgerFuel. Shake Out serves up a simple, yet premium fast food solution, combining quality ingredients and frictionless technology. Shake Out are looking for new franchisees to become part of their successful network.

New New

Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W shakeout.co

Shed Boss

Home & Building

$95,000

Shed Boss are suppliers of high quality steel frame buildings.

10 37

P 0-7-579 1525

Shingle Inn Café

Food & Beverage

$290,000$450,000

Shingle Inn Café is a world-class café franchise now available in New Zealand.

1 40

P 0800 345 686

Shoe Clinic

Retail

$200,000$250,000

Shoe Clinic is NZ’s leading sports footwear retail store. Proven system.

19 19

M 0274 462 997

ShowerFix

Home & Building

$50,000

Manage your own bathroom maintenance business specialising in fixing leaky showers. Tried and tested model. Initial training and ongoing suppport provided. Good margins and low overheads. Would suit plumbers, builders, or a skilled handyman. Locations available throughout New Zealand.

3 3

David Howe M 0274 820 667 E david@showerfix.co.nz W showerfix.co.nz

Sierra Boutique Café

Food & Beverage

$250,000$450,000

Network of premium cafés specialising in gourmet coffee and freshly prepared food. Sierra still roasts every coffee bean with care, in their Newmarket roastery.

32 32

Duncan Ferens P 0-9-451 9102 M 027 8366 379 E duncan.ferens@thenzcoffeeco.co.nz W sierracoffee.co.nz

Signature Homes

Home & Building

$150,000

Winner of the 2016 FANZ Supreme Franchise System award, we have 34 years’ experience building homes for Kiwis from 11 franchises supported by a National Office. If you have building or construction management experience and are looking for your next opportunity please contact our CEO.

11 11

Paul Bull P 0-9-415 2468 E paulbull@signature.co.nz W signature.co.nz

sKids

Leisure & Education

$45,000

Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and who enjoy the company of children.

170 170

Chris Bartels P 0-9-576 6602 M 021 974 221 E chris@skids.co.nz W skids.co.nz

Home & Building

$125,000

If you want to build an enjoyable business without lots of staff and like meeting people, Skyhooks could be for you. Small lift and tight access specialists. We’re seeking down-to-earth practical individuals with common sense. Training and support provided, you will be required to obtain NZQA.

3 3

Rory Antony/Kyle Bryant M 021 248 3111 / 021 404 331 E info@skyhooks.nz W skyhooks.nz

Smith’s Sports Shoes

Retail

$200,000

Smith’s Sports Shoes’ biggest strength is the relationship between franchisor, franchisee and suppliers. What you can expect from the Smith’s team includes integrity, fun, and profitability. We focus on team building and provide support and training. Seeking people with vision, great attitude and communication skills.

15 15

Chris Smith M 021 733 981 E chrismsmith@xtra.co.nz W smithssportsshoes.co.nz

Snap-on Tools

Auto Services

$52,000

A unique opportunity to own your own business, built on a sound foundation of almost 90 years 14 of experience. Snap-on franchisees are independent business people, controlling all aspects of 5000 their franchise and working flexible hours as needed to accomplish their personal goals.

Stacey Gilbert P 0800 762 766 E sota.franchise@snapon.com W snapontools.com.au

Snap Fitness

Health & Fitness

$450,000

Internationally recognized brand that proves innovation is the key to brand agility.

56 2000+

M 0061 435 841 811

Spagalimis Italian Pizzeria

Food & Beverage

$50,000$250,000

Pizza, pasta, salad and dessert in a contemporary dining environment. Conversions welcome.

5 5

M 027 465 4986

Specsavers

Retail

$10,000$400,000

Specsavers New Zealand are leading optometrists and eye-care specialists.

52 1700+

Brendan Thompson P 0-9-475 0250 E brendan.thompson@specsavers.com W specsavers.com.au

Retail

$75,000+

Enjoy true passive income with a Speed Queen self-serve laundromat. With our turn-key service, you’ll be up and running in your own profitable business in no time, backed by the worlds’ oldest and largest manufacturer of commercial laundry equipment.

100+ 1m+

Royce Little P 0800 77 33 37 E sales@speedqueen.co.nz W speedqueen.co.nz

Skyhooks NZ 4x4 Minicranes

Speed Queen Laundry Services

24 25

P-S

We tailor financial solutions to fit your franchise. Get in touch on 0800 177 007.

Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

EDIT DIR 2904 68.indd 8

75 2/12/20 9:57 AM

description

FANZ

industry

number in NZ, globally

company

investment from

Franchise and Business Opportunities page number

S-W

get more information

Speedy Signs

Business & Commercial

$95,000

New Zealand’s largest signs and graphics network use the latest technology in an exciting industry with huge opportunity. Proven systems and sound business practices with a focus on high quality and excellent service set us apart in the signage market. No prior experience required.

25 850

Sarah Archibald P 0-9-577 4223 M 021 479 123 E fnz@businessfranchise.co.nz W businessfranchise.co.nz

Spray & Wash

Business & Commercial

$38,000

A professional exterior building washing service for homes and businesses.

4 4

P 0800 881 123

Retail

$400,000

Stihl Shop is a nationwide network of independent, locally owned specialist outdoor power equipment retailers. Every Stihl Shop is operated by friendly approachable people who are passionate about outdoor power equipment. Full training and on-going support. Sites with real growth potential available across NZ.

69 69

Darryl Perkins P 0800 864 264 M 021 543 576 E careers@stihlshop.co.nz W stihlshop.co.nz

Stirling Sports

Retail

$340,000

We play to win by delivering world-class retail experiences, inspired by sport, executed with style. Stirling Sports will provide all the training and support to build and sustain your business. Opportunities available throughout New Zealand. Retail experience is an advantage but not essential.

55 55

Geoff Young M 022 417 3127 E geoff.young@stirlingsports.co.nz W stirlingsports.co.nz

Stonewood Homes NZ

Home & Building

POA

We are now expanding and seeking builders and construction entrepreneurs throughout the regions.

19 19

M 021 595 582

Storage Box

Retail

$150,000

The preferred home and office organisation specialists providing solutions to New Zealand customers.

20 20

P 0-9-271 1025

Streetwise Coffee

Food & Beverage

$155,000

Every day thousands of coffee lovers buy a Streetwise coffee. Our designer coffee outlets have 25 25 become symbols of coffee perfection. We’re seeking people nationwide who love the thought of selling fantastic coffees to appreciative customers. Site selection assistance, training and support is given.

Donna Ferrall M 027 552 2055 E donna@streetwisecoffee.co.nz W streetwisecoffee.co.nz

Stroud Homes

Home & Building

$95,000

Are you a highly motivated, licensed builder who is looking for a fresh approach to building new homes for your customers? We’re looking for builders like you to join the industry-leading Stroud Homes team as franchisees.

6 36

Mark Harris M 027 606 0063 E mark.harris@stroudhomes.co.nz W stroudhomes.co.nz

Subway

Food & Beverage

$250,000

The world’s largest quick service submarine sandwich and salad franchise.

266 46K+

W subway.co.nz/about-us/own-a-franchise

Super Liquor

Retail

$200,000

With 130+ branded stores throughout the country, we are represented in many local communities, delivering to them real value and true convenience. We are New Zealand’s most trusted liquor brand offering market leading terms of trade and innovative national advertising and marketing programmes.

120 120

P 0-9-523 4064 E enquiries@superliquor.co.nz W superliquor.co.nz

Super Shuttle

Business & Commercial

$90,000

Super Shuttle has grown into New Zealand’s favourite airport transfer business.

120 120

P 0-9-522 5100

Swimart Pool & Spa Services

Retail

$50,000

Australasia’s most experienced chain of pool & spa specialists. Swimart commenced business in Sydney in the early 80’s and since that time has grown through the provision of expert friendly advice and superior customer service to be the market leader in the pool and spa service sector.

4 73

Alex Johnson P 0800 928 373 E alex.johnson@swimart.com.au W swimartfranchise.com.au

The Alternative Board

Business & Commercial

$83,000

The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate peer board meetings and offer executive coaching to local business owners. With a background as an executive, coach, consultant or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment.

11 150+

Stephen James P 0-9-446 0963 M 021 606 934 E sjames@thealternativeboard.co.nz W thealternativeboard.co.nz

The Cheesecake Shop

Food & Beverage

$200,000

You don’t need to be a baker, our excellent training course teaches you how.

33 220

David Reid P 0-9-475 9634 M 021 625 555 E davidr@thecheesecakeshop.co.nz W thecheesecakeshop.co.nz

The Christmas Heirloom Company

Retail

$40,000

Providing high quality, luxurious Christmas decorations. A profitable seasonable business.

11 11

P 0-7-839 6209

Food & Beverage

$300,000$450,000

One of NZ’s largest café and restaurant franchises, The Coffee Club have a comprehensive menu and offer relaxed dining experience. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty.

65 400

Brad Jacobs P 0-9-304 0008 M 0275 26 3333 E brad@thecoffeeclub.co.nz W thecoffeeclub.co.nz

Food & Beverage

$55,000$120,000

The Coffee Guy is New Zealand’s largest mobile coffee franchise system. The secret to our success is ensuring our franchisees have the support that they need to operate a successful franchise. New and existing franchise exclusive territories are available nationwide. Join our team today.

29 29

Andrew Morgan P 0-9 973 4823 M 022 419 3156 E andrew@ccbs.co.nz W thecoffeeguy.co.nz

Stihl Shop

The Coffee Club

The Coffee Guy

The Interface Financial Group

Financial Services

$39,000

The Interface Financial Group provides debtor financing service to the SME business.

9 150+

P 0-9-302 7704

Leisure & Education

$55,000

The Seasons Art Class is the UK’s premier adult art class provider. Now seeking new franchisees nationwide for our exciting expansion into New Zealand. High return franchise opportunity from part-time, flexible hours. No artistic talent needed, and full training and support will be provided.

7 125

David Craggs P 0-9-636 0099 E david@seasonsartclass.co.nz W perfectparttimebusiness.com/newzealand

The Wheel Magician

Auto Services

$69,750

We have developed a system which provides mag wheel repairs to a very high standard in a short space of times. This means you have delighted customers and complete lots of jobs in a day. Well-established franchise opportunity available for the right person.

14 14

Alan Thomas P 0800 537 233 E enquiries@wheelmagician.co.nz W wheelmagician.co.nz

Theobroma Chocolate Lounges and Bars

Food & Beverage

$150,000$350,000

A unique food and beverage concept including chocolate, coffee, food, retail and alcohol.

4 10

P 0061 3 9480 1030

Think Water

Retail

P.O.A

Think Water is Australasia’s leading network of independently owned irrigation water services solutions with nearly 50 stores. We specialise in the design and implementation of the most water efficient irrigation and water management programmes for clients.

14 14

Liesle Corns P 0800 184 465 E liesle.corns@thinkwater.com.au W thinkwater.co.nz

Tint a Car

Auto Services

$25,000

Over 45 years’ experience, backed by passionate experts and unrivalled marketing support.

8 133

P 0-9-442 4195

The Seasons Art Class

34 35

Topline Roofing

Home & Building

$50,000$75,000

A market leader in roofing, now offering the opportunity to join expanding network.

New New

P 0800 111 818

Total Fitouts

Business & Commercial

$50,000

Commercial fit-out company, delivering customised solutions for a wide range of industries.

4 20

P 0800 348 888

Auto Services

$88,000

New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

17 120

Martin Smith P 0800 286 824 M 021 721 430 E info@touchupguys.co.nz W touchupguysfranchise.co.nz

Toyworld

Retail

$200,000$500,000

Join New Zealand’s largest independent toy retailing group.

24 180

M 021 390 954

Transworld Business Advisors

Business & Commercial

$89,500

Transworld Business Advisors are one of the largest business broking franchises in the world. With 580 brokers worldwide, operating in 12 countries, territories are now available in New Zealand. See how you can join the worldwide team now.

1 580

Mark Lewis P 0800 777 731 M 021 355 569 E mark@twba.co.nz W tworldfranchise.co.nz

Home & Building

$50,000

Trident Homes are offering the opportunity to operate a business which is 100% NZ-owned. Established, recognised and growing brand. Seeking trade-qualified builders or experienced business owners with good people skills who are passionate about home building. Full training and ongoing support.

8 8

Neil Hawker M 0275 321 191 E nhawker@tridenthomes.nz W tridenthomes.nz

Touch Up Guys

Trident Homes

U-Sell (Park & Sell Yards)

Auto Services

$100,000

U-Sell help members of the public sell cars in a caryard environment.

6 6

P 0-9-391 1339

UBX Training

Health & Fitness

$250,000

UBX is the fastest-growing boxing and strength concept in the world.

1 80

P 0061 458 150 123

Ultra-Scan

Agriculture

$80,000

An innovative mobile franchise whose core business is confirming the pregnancy of farm animals using real-time ultra-sonic equipment. Becoming a part of this franchise network enables the franchisee to run a low-cost, high return business in an exclusive territory, using a proven business system.

19 19

P 0508 858 727 E ultra-scan@xtra.co.nz W ultra-scan.co.nz

Valentines Buffet Restaurants

Food & Beverage

$300,000$400,000

Iconic buffet restaurant seeking hospitality-minded franchisees with drive, passion and energy.

5 5

P 0-9-921 4032

Venluree

Home & Building

$40,000

A unique opportunity to be part of an iconic New Zealand company and build a real business of value.

16 16

P 0-9-913 4185

35 35

M 027 481 5880

Versatile V.I.P. Home Services

Wake Up With Make Up

76 EDIT DIR 2904 68.indd 9

Home & Building

P.O.A

Your chance to own your own business without the challenges of going it alone.

Home Services

$15,000

Professional home services franchise providing flexible, multi-serviced businesses. Work either 120+ 1200+ indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle choice for over 30 years. Actively seeking area master franchisees for both lawn mowing and cleaning throughout NZ. Comprehensive training and support provided.

John & Estelle Logan P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Beauty

$30,000

Customised permanent makeup services for clients wanting to enhance their natural features.

M 027 249 5518

5 5

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2021 Year 29 Issue 04

2/12/20 9:57 AM

description

FANZ

industry

number in NZ, globally

investment from

page number

company

Franchise and Business Opportunities

W-Z

get more information

Wash Rite

Home & Building

$45,000$70,000

We are currently looking for hardworking and dedicated people around New Zealand.

31 31

P 0800 101 216

Wet-seal

Home & Building

$25,000

Waterproofing with 30 plus years of proven dependability. With a profitable work from home opportunity, all you need is a suitable vehicle. Franchisees are fully trained and receive regular ongoing training and full support from our operations, technical, sales, marketing and IT departments.

6 58

P 0800 436 000 E franchise@wet-seal.ws W wet-seal.co.nz

What’s Up House Inspections

Home & Building

$69,995

New Zealand’s leading pre-purchase home inspection company.

7 7

M 021 952 397

Wide Span Sheds

Home & Building

$95,000

Custom design, supply and construction of pre-engineered buildings. Limited opportunities in the North Island.

7 450+

P 0-9-889 2044

Window Treatments

Home & Building

$30,000

Sales and installation franchises available in New Plymouth and Gisborne.

21 21

P 0-3-343 1876

Winner Winner

Food & Beverage

$500,000

Owned by the BurgerFuel Group, Winner Winner specialises in the finest woodfired and crispy fried chicken. As it turns out, chicken is the fastest growing protein category globally which means there’s piles of opportunity right here, right now.

New New

Murdoch Ball M 021 954 632 E franchising@burgerfuelgroup.com W winnerwinner.co.nz

Woolgro

Home & Building

$25,000$50,000

Woolgro is a unique and proven system to establish premium lawns

6 6

P 0-9-570 1985

X-Clean

Business & Commercial

$65,000

Sales and distribution franchise, superior cleaning product range. Would suit someone with sales background.

2 2

M 0274 717 337

Xpresso Delight

Food & Beverage

$51,995

Xpresso Delight has been offering franchises throughout Australia and NZ for 12 years and we encourage you to share in our success as the premier gourmet coffee system. We transplant the café experience into the workplace using state-of-the-art espresso machines to provide a semi-passive income with life-style benefits.

17 155

Allan Parker M 021 875 431 E allan.parker@xpressodelight.co.nz W xpressodelight.co.nz

Zambrero

Food & Beverage

$300,000

Serving fresh, healthy and flavoursome Mexican food, Zambrero NZ launched in 2014 and has grown to 13 restaurants. The Zambrero family is supported by a team with extensive experience in franchising, QSR operations, supply chain, finance, marketing, construction and fit-outs, commercial leasing and more.

13 189

Joshua Flack P 0-4-213 9594 E j.flack@zambrero.com W zambrero.com

Zexx NZ

Food & Beverage

$5,000$25,000

Providing a nationwide range of quality frozen fruit beverages and alcohol cocktails.

12 16

P 0800 556 022

investment required

Aramex (formerly Fastway Couriers) see page 33

P 0-6-833 6333 E recruitment@aramex.co.nz W aramex.co.nz

Business & Commercial

Aramex, formerly known as Fastway Couriers, is an award-winning franchise system that provides local and national courier and freight services at competitive prices. Over 35 years’ experience, multiple industry awards and franchises across New Zealand, Aramex is one of New Zealand’s most successful and trusted freight companies.

1,600

NZ$ 100,000

CrestClean see page 2

Grant McLauchlan M 027 479 6415 E grant@crestclean.co.nz W crest.co.nz/business_ opportunities-nz

Business & Commercial

CrestClean regional master franchises suit administrators, sales people or managers with people, business and accounting skills who are interested in working in the cleaning industry. Must be customer-oriented.

625

NZ$250,000

FocalPoint Business Coaching see page 39

Andrew Phillips M 0061 418 500 271 E aphillips@focalpointcoaching.com W focalpointcoaching.co.nz

Business & Commercial

FocalPoint is a world leader in professional business coaching and training. We are a franchise organisation of business coaches and trainers who work with executives and business owners to enhance their companies and their lives. FocalPoint is about people. We are a community of over 200 business coaches worldwide who are changing the world through business leadership and education.

200+

NZ$175,000

Hog’s Breath Cafe

Nathan Bonney M 0275 393 022 E nathan@iridium.net.nz W hogsbreath.co.nz

Food & Beverage

Seeking NZ master franchisee. Australia’s leading casual dining family-friendly restaurant, Hoggies is unlike any other restaurant. In a nutshell, it is about providing quality food and beverages in a casual environment with an over-riding friendly, party atmosphere. FANZ members.

80+

P.O.A

Jani-King see page 49

Jeff Groenewald P 0800 526 454 M 021 540 626 E jeff@janiking.co.nz W www.janiking.co.nz/franchiseopportunities/

Business & Commercial

The master franchise opportunity combines the growth potential of a dynamic well established franchise concept with the proven profitability and reliability of the commercial cleaning industry. Join the King of Clean today and contact us for more information. Unit franchises are also available.

13000+

NZ$70,000$500,000

Jim’s Test & Tag see page 44

Peter Mahon Business & P 0800 454 654 M 021 859 222 Commercial E peter.mahon@jimstestandtag.co.nz W jimstestandtag.co.nz

Entrepreneur required to take this fantastic opportunity with passive income and potential to the next level. We are looking to appoint regional master franchisees in Auckland, Wellington and Taranaki to assist existing franchisees increase sales and market penetration, and be responsible for opening up approximately 20 new areas. Full training facilities are provided and back-up and support from Jim’s Test & Tag.

200

NZ$150,000

Mr Green

Mark McIlroy Home Services P 0800 MR GREEN M 021 196 2196 E mark@mrgreen.co.nz W mrgreen.co.nz

Regional master franchises available in lawnmowing and gardening, commercial and home cleaning, home handyman. Founded in New Zealand in 1992.

200

NZ$25,000

V.I.P. Home Services see page 11

Estelle Logan Home Services P 0800 847 496 E franchisemag@viphomeservices.nz W viphomeservices.co.nz

Regional master franchisees. Lawnmowing/gardening and home cleaning. Your desire to work with people and a commitment to quality and customer satisfaction will help you realise the potential of the business. A proven record of people management and sales experience together with sound work ethics honesty and integrity required. Suitable for couples or individuals.

1200

NZ$50,000$200,000+

company

get more information

industry

Looking for a change

from your corporate world, current career or business? We are looking for excellent people to join our growing network as consultants to assist business owners nationwide • Work from anywhere in New Zealand • Excellent business systems • Proven consulting tools • Efficient client acquisition processes

Apply here: oxygen8.co.nz/become-consultant Or call Steve Potts on 021 981 422

empowering business

description

YOU'RE HOLDING OUR WORK

Crucial Colour are proud printers of Franchise New Zealand • 100% NZ-owned • 110% ready to support your franchise We proudly support & supply our nationwide customers with a comprehensive range of printed material solutions from one of the most efficient and environmentally-sustainable print facilities in the industry.

say “Franchise” for a priority quote P 09 589 1550 E steve@crucialcolour.com

Find more info franchise.co.nz

number globally

Regional and National Master Licence Opportunities - find more at www.franchise.co.nz

When print service matters

Specialist support to help your franchise succeed. Get in touch on 0800 177 007. Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

EDIT DIR 2904 68.indd 10

77 2/12/20 9:57 AM

description

location

FANZ

company

page number

Specialist Advisors get more information

ACCOUNTANTS Baker Tilly Staples Rodway Auckland

Baker Tilly Staples Rodway offers services to both franchisors and franchisees in all aspects of franchise accounting and business advice, as well as offering a suite of support services including cloud accounting, payroll, human resources and IT expertise.

National

Kaison Chang P 0-9-968 9194 E kaison.chang@bakertillysr.nz W bakertillysr.nz

Baker Tilly Staples Rodway Christchurch Limited

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island

Jon Robertson/Dave McCone P 0-3-343 0599 E jon.robertson@bakertillysr.nz W bakertillysr.nz

BDO

BDO is the fastest growing chartered accounting and business advisory firm in New Zealand. We have significant experience in franchising offering due diligence; structure reviews; appraisals; agreements, strategic planning; full accounting, audit, tax advisory and support services; raising capital and finance. Smart New Zealand business, backed by BDO.

National

Paul Manning P 0-7-571 6280 E paul.manning@bdo.co.nz W bdo.nz

BDS Chartered Accountants has more than 20 years’ experience in appraisals, due diligence, structuring advice, cashflows and budgets, loan application support, full taxation and accounting services. With branches in Auckland Central and Albany, serving clients throughout NZ, we’ve got you covered.

National

Peter Taylor P 0800 829 627 M 021 882 430 E petert@bdsaccountants.co.nz W bdsaccountants.co.nz

Very experienced and approachable chartered accountants. If you’re buying a franchise, what should you pay for it? Is this franchise any good? How much money will I make? How do I set everything up? I need help from someone experienced. Ben Blackler can help you buy a good business, set it up correctly and run it effectively. Award-winner – Professional Services.

Greater Wellington

Ben Blackler P 0-4-555 9090 E ben@bsco.co.nz W bsco.co.nz

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

National

Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

BDS Chartered Accountants

Blackler Smith & Co

Franchise Accountants

20 57 78

Hayes Knight

Inspired Accountants

KPMG

Orb360

Young Read Woudberg

Hayes Knight is an innovative chartered accountancy practice based in Albany and Newmarket that works beyond the numbers National to keep our clients’ businesses future-fit. Our primary role is to improve your life by helping you grow your wealth and protect your assets.

Scott Travis P 0-9-448 3232 M 021 414 569 E scott.travis@hayesknight.co.nz W hayesknight.co.nz

We are chartered accountants who specialise in franchising. Having a look under the bonnet (due diligence) is key when buying a business. We do this and set up robust reporting systems so you know how the business is performing. Inspired Accountants – Inspiring You.

National

Craig Weston P 0-9-309 2561 M 021 309 309 E craig.weston@inspired.co.nz W inspired.co.nz

Franchise accounting and business advisory experts. We take care of your tax, accounting and business advisory needs so you can spend more time focusing on your franchise.

National

Hamish Smith P 0-9-363 3251 M 0274 450 977 E hamishsmith@kpmg.co.nz W kpmgenterprise.co.nz

Orb360 provides franchise owners and prospective franchise owners with financial support from all angles, helping you stay on top of everything from cash flow and tax compliance to forecasting and future-proofing your business. Our franchise specialist accountants have over ten years of experience.

National

Jay Changlani M 022 3456 107 E sachin@orb360.co.nz W orb360.co.nz

Specialists in all business areas, with substantial experience in franchising. Our services include appraisals, structure review and planning, monitored business performance, mentoring and technology. We are committed to easily accessible, personal service focusing on client needs, building individual relationships and providing added value solutions.

Tauranga, Bay of Plenty

Eric Woudberg P 0-7-578 0069 M 027 570 1172 E accountants@yrw.co.nz W yrw.co.nz

FINANCE PROVIDERS ANZ

ANZ has a dedicated team of business specialists throughout New Zealand to provide support for franchisors and franchisees. They have also developed a range of tools and resources to make your franchising journey easier, including a free ANZ Franchise Guide.

National

Our Franchise Experts P 0800 39 40 41 E enquiries@anz.com W anz.co.nz

ASB

ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.

National

Rohann Dobbin P 0800 272 476 M 021 942 178 E rohann.dobbin@asb.co.nz W asb.co.nz

BNZ

Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years’ experience in business banking, giving your business the support it needs to grow and succeed.

National

Riaan Wilson P 0800 ASK BNZ E riaan_wilson@bnz.co.nz W bnz.co.nz/franchise

Silver Chef

Silver Chef is the only dedicated hospitality equipment funder in New Zealand and we have been providing flexible equipment National funding to the hospitality industry for 30 years. Preserve your working capital with Silver Chef, and fuel your growth through our various franchise funding solutions.

Trent Parkinson P 0800 443 334 E tparkinson@silverchef.co.nz W silverchef.co.nz

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise only specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing: Auckland/Northland - Dean Madsen, Mike Haigh, Sujam Ratnayake Manawatu/Palmerston North – Glenn Coles Lower North Island – Mick Robinson Christchurch/South Island – René Artz Otago/Southland - Graeme Wyllie

Daniel Cloete P 0800 177 007 E franchising@westpac.co.nz W westpac.co.nz

Find more info franchise.co.nz

Westpac New Zealand Ltd

23 84

National

7 Reasons to Call Us First You get pre-purchase inspection reports - we leave no stone unturned

Westpac New Zealand Franchise Awards

You minimise risk & protect your assets with the best structures for your business You save time, money & tax with our proven accounting solutions & systems You benefit from specialist advice – we listen, we understand

Service Provider of the Year 2011–12 2018–19 2015–16 2019–20 2017–18

You work with award-winning service provider 2019/20 - Westpac Franchise Awards You get specialist franchise mentoring and ongoing support You’re using specialist franchise accountants with the tick of approval – accredited members of FANZ & CAANZ

Call Now 0800 555 80 20 www.franchiseaccountants.co.nz

78 EDIT DIR 2904 68.indd 11

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2021 Year 29 Issue 04

2/12/20 9:57 AM

service

description

location

FANZ

page number

company

Specialist Advisors get more information

FRANCHISE CONSULTANTS Franchise Accountants

20 57 78

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

National

Hayden Cargo Philip Morrison P 0800 555 8020 E info@franchiseaccountants.co.nz W franchiseaccountants.co.nz

Franchise Coach

Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

National & Worldwide

David McCulloch P 0800 4FRANCHISE M 021 943 776 E davidm@berkshire.co.nz W franchisecoach.co.nz

Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.

National & Worldwide

Callum Floyd P 0-9-523 3858 E callum@franchize.co.nz W franchize.co.nz

At ASCO Legal we have a fresh perspective on the practice of law, a client-centred one. Our team is friendly, approachable and National & efficient. We enjoy helping both our franchisor and franchisee clients get the most benefit out of franchising, providing quality Worldwide pragmatic advice.

Alistair van Schalkwyk P 0-9-308 8071 M 021 0274 2011 E alistair@ascolegal.co.nz W ascolegal.co.nz

Baldwins

A patent attorney firm and associated law firm offering intellectual property services including patents, trade marks, copyright and registered designs. We help our clients achieve and maintain a commercial advantage in the marketplace by protecting, developing, commercialising and enforcing their intellectual property assets.

National

Penny Catley P 0-4-910 6505 E penny.catley@baldwins.com W baldwins.com

Botherway Legal

Commercial law firm specialising in franchising and related law. We work with you to give you the best possible legal support in your franchised or licensed business. Justina Knox is our specialist franchise lawyer and also has experience dealing with disputes and the successful negotiation of franchise exits.

National

Justina Knox P 0-7-839 1122 E justina@blegal.co.nz W blegal.co.nz

Botting Legal

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution.

National

Bradley Botting P 0-9-950 3880 M 0274 769 738 E franchise@bottinglegal.com

Brookfields Lawyers

Expert franchise lawyers. Fixed price packages. Urgent advice is no problem.

National

P 0-9-979 2109 E law@brookfields.co.nz W brookfields.co.nz

Carson Fox Bradley

Carson Fox Bradley is a compact Auckland law firm. All 3 directors have significant experience in franchising. Chris Bradley is author of the ADLS standard franchise agreement. Matt Carson has completed an MBA thesis in franchising. We act for many national franchise systems.

National

Chris Bradley/Matt Carson/Linda Fox M 021 899 609 E chris.bradley@carsonfox.co.nz W carsonfox.co.nz

Checketts McKay

Central Otago’s leading franchise lawyers with over 25 years’ experience providing expert advice locally and nationally. Central Advising franchisors and franchisees. Franchise establishment and franchisee purchase advice a speciality. Disputes resolved. Otago, When you need franchise and business law advice, talk to us. Southland, National

David Foster P 0-3-443 0800 M 021 248 2343 E david.foster@cmlaw.co.nz W cmlaw.co.nz

Deirdre Watson Barrister

25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist.

National

Deirdre Watson P 0-9-309 6988 E deirdre@deirdrewatson.co.nz W deirdrewatson.co.nz

Dentons Kensington Swan

Our franchise law experts are behind some of NZ’s most successful franchises. We can help you design and set-up new franchises, revamp existing national franchises, or restructure distribution networks. We can also assist when disputes arise as we have significant IP and litigation expertise.

Auckland & Wellington

Hayley Miller P 0-9-379 4196 E hayley.miller@dentons.com W dentons.co.nz

Duncan Cotterill

Enterprising full service law firm with offices nationwide. Experts in franchise system establishment, network growth and international expansion. Covering all your franchise and broader business needs, including distribution networks, supply chains, intellectual property, employment, health and safety, property/leasing, acquisitions and sales, immigration and dispute resolution.

National

Hamish Walker P 0-4-499 7809 M 027 288 2339 E hamish.walker@duncancotterill.com W duncancotterill.com

Franchize Consultants (NZ)

LAWYERS ASCO Legal

Gaze Burt

Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

National

Michael Bright P 0-9-414 9800 E michael.bright@gazeburt.co.nz W gazeburt.co.nz

Gibson Sheat Lawyers

Comprehensive legal advice for franchisors and franchisees. All franchise documentation. We’ll sort out issues at the outset, before they become problems. If things have already turned pear-shaped our mediation and franchise dispute specialists can assist.

Greater Wellington

Claire Byrne P 0-4-916 7483 M 029 916 7483 E claire.byrne@gibsonsheat.com W gibsonsheat.com

ACCOUNTANTS

experienced Franchise lawyers for the greater Wellington region

We specialise in Franchising and love to help Franchisors and Franchisees with: • Due Diligence (should I buy this business?) • Budgets and Cashflow projections • Financial accounting and reporting systems • Benchmarking reports • Liaising with other advisors (banks, lawyers, consultants) • Tax Advice • Best structure for the business (company/trust etc) Call us for a no obligation chat on 09 969 7450 | 021 309 309 www.inspired.co.nz | craig.weston@inspired.co.nz

Inspiring You!

• • •

Buying or selling a franchise Franchising your business Franchise disputes

Our legal specialists can help - call us for a chat

Claire Byrne 04 916 7483 e: claire.byrne@gibsonsheat.com

Find more info franchise.co.nz

INSPIRED

gibsonsheat.com

We tailor financial solutions to fit your franchise. Get in touch on 0800 177 007.

Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Search the Westpac Directory of Franchising at www.franchise.co.nz

EDIT DIR 2904 68.indd 12

79 2/12/20 9:57 AM

Goodwin Turner Commercial Lawyers

Harmans Lawyers

Harris Tate

FANZ

company

page number

Specialist Advisors description

location

get more information

Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a genuine focus on adding value to your business.

National & Worldwide

Scott Goodwin P 0-9-973 7350 M 027 700 7396 E scott@goodwinturner.co.nz W goodwinturner.co.nz

A Christchurch based firm offering comprehensive legal services for franchisors and franchisees including franchise and disclosure documentation, employment, leases, financing, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

National

Mark Sherry P 0-3-352 2293 M 021 524 890 E mark.sherry@harmans.co.nz W harmans.co.nz

The Bay of Plenty’s leading franchise lawyers, specialising in all aspects of franchising and business advice including dispute resolution. Advisors to franchisees and franchisors locally and nationally. Full commercial and property service.

National

Michelle Carabine P 0-7-578 0059 E michelle@harristate.co.nz W harristate.co.nz

Jackson Russell Lawyers

Your business needs specialist franchising advice and an experienced legal team that covers all areas of business law. National Jackson Russell is a full service law firm that will get to know your business, tailor advice to your business objectives and guide you through the process.

Darryl King P 0-9-300 6935 E dking@jacksonrussell.co.nz W jacksonrussell.co.nz

Lane Neave

Lane Neave is a full service law firm with offices Auckland, Wellington, Christchurch and Queenstown. We have a dedicated franchising team experienced in advising both franchisors and franchisees on all their legal requirements. Our clients include large nationwide franchisor chains through to individuals.

National

Claire Evans P 0-3-353 8012 E claire.evans@laneneave.co.nz W laneneave.co.nz

MacDonald Lewis Law

Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

National & Worldwide

Rory MacDonald/Tim Lewis P 0-9-307 3324 E info@mllaw.co.nz W mllaw.co.nz

Martelli McKegg Lawyers

Experienced franchise and business law advisors focussed on helping clients to succeed. All areas of franchising, including franchise documentation, business sales, retail and commercial leasing, licensing, supply and distribution, brand protection, health and safety, immigration, employment and dispute resolution. Advice in Mandarin and Cantonese.

National & Worldwide

Andrew Skinner/Steven Lee M 027 705 4598 M 021 728 892 E andrew.skinner@martellimckegg.co.nz E steven@martellimckegg.co.nz W martellimckegg.co.nz

Mortlock McCormack Law

Christchurch-based franchise experts advising clients locally and nationwide. Specialist advice for franchisors and licensors wishing to set-up and operate, and for franchisees regarding all aspects of their franchise. Full range of associated commercially-focused and cost-effective legal services provided.

Canterbury & National

Kent Yeoman P 0-3-343 8453 M 021 517 601 E kent@mmlaw.co.nz W mortlock-mccormack.co.nz

MST Lawyers

Full service legal firm established since 1975 acting for franchisors and franchisees in both preparation and entrance into franchises within Australia, dispute resolution and regulatory compliance with the franchising code of conduct and other Australian legislation. Well connected in the Australian market.

Australia

Alicia Hill P 0061 3 8540 0200 M 0061 409 215 943 E alicia.hill@mst.com.au W mst.com.au

Quantum Law

Specialists in franchise and business law. If you seek prompt and technically sound legal advice delivered to suit your commercial reality please contact us. With a wealth of franchise, business and corporate law experience, you will be in safe hands.

National & Worldwide

Harshad Shiba P 0-9-302 0070 M 021 407 228 E contact@quantumlaw.co.nz W quantumlaw.co.nz

Simpson Grierson

Specialists in franchise systems including structuring, documentation, human resources, property, taxation and transactions.

National

Richard Watts P 0-9-977 5182 M 021 895 931 E richard.watts@simpsongrierson.com W simpsongrierson.com

Stace Hammond

Stace Hammond is a business law firm with offices in Hamilton and Auckland.

Auckland & Hamilton

Patrick Learmonth P 0-9-306 6874 E pml@shg.co.nz W stacehammond.co.nz

New Zealand’s longest established specialised franchise law firm with over 35 years’ experience. Expert legal advice to franchisors and franchisees nationwide. Winners of Legal 100 – Law Firm of the Year – Franchise 2020 and Global Law Experts – Boutique Franchising Law Firm of the Year 2019.

National & Worldwide

Stewart Germann P 0-9-308 9925 M 021 276 9898 E stewart@germann.co.nz W germann.co.nz

Turner Hopkins

A full service firm who can help you with all your legal needs. If you are a franchisor looking to develop a franchise system or a new franchisee looking to purchase a franchise business we can develop fixed price packages to suit your exact needs.

National

Lizandra Bailey P 0-9-487 0018 M 021 774 333 E lizandra@turnerhopkins.co.nz W turnerhopkins.co.nz

Wynn Williams

The Wynn Williams team understand franchising and have global experience advising brand owners/franchisors, master National franchisees, investors and franchisees. We are known for our trans-Tasman expertise and can quickly assist you to assess and grow your business in the New Zealand market.

Find more info franchise.co.nz

Stewart Germann Law Office, Lawyers and Notary Public

The award that spells confidence and trust

Katrina Hammon P 0-9-300 2647 M 021 221 8847 E katrina.hammon@wynnwilliams.co.nz W wynnwilliams.co.nz

Need a quality sign fast? Retail signage, digital, health & safety, Covid-19 signage, vehicles wraps, building signs – every type of sign! We offer a complete signage solution from design to manufacture and installation at 25 locations across NZ.

Visit your local showroom today or call 0800 SPEEDY (77 33 39) speedysigns.co.nz

Need Uniforms & PPE?

Service Provider of the Year

We make it easy for franchisors, providing an online shop for their franchisees. We supply and brand uniforms, promo products, PPE, keeping your branding consistent. Full service, quick turnaround, proof provided, no minimums.

Uniforms & Promotional Products To view samples visit one of our 14 showrooms nationwide, or call 0800 77 33 30 embroidme.co.nz

80 EDIT DIR 2904 68.indd 13

Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Summer 2021 Year 29 Issue 04

2/12/20 9:57 AM

service

description

location

FANZ

page number

company

Other Services get more information

OTHER SERVICES ABC Business Brokers

Business Brokers

Specialist business sales company selling franchises for 20 years with branches nationwide. At all times, we place the greatest value on confidentiality, professionalism and innovation. Your business is our business.

National

Steve Smith P 0-9-630 3004 E steves@abcbusiness.co.nz W businessesforsale.co.nz

Attain NZ

Sales Training

Attain NZ works with franchisees that are great at what they do but find the whole ‘sales’ thing a real challenge. From public courses to bespoke programmes, we help with sales strategy to implementation and from franchisor support to individual business owner.

National

Bill James P 0-9-366 1665 M 027 457 3796 E bill@attainsales.co.nz W attainsales.co.nz

Beans & Rice

Designers

We elevate brands to their full potential and help business growth through our extensive design expertise; branding, graphic design, web design and development, collateral design, communications, copywriting, marketing and advertising. Build a better brand, attract better customers and build a better team culture.

National

Steve Goldie P 0-9-973 0438 E steve@beansandrice.co.nz W beansandrice.co.nz

Big Thinking Business

Training book for franchisors

Ann has spent over 30 years working with high performing teams, showing managers how to motivate National their poor performers and encouraging employees to learn, unlearn and relearn. Use her book ‘My Dear Franchisees’ as a training tool and to assist with induction into your franchise system.

Ann Andrews M 027 246 5585 E ann@bigthinkingbusiness.co.nz W annandrews.co.nz

ClockworX

Bookkeeping Services

Want better visibility over your franchisees’ financial stability? ClockworX offers franchise systems a systemised, full service bookkeeping service. We work remotely, so can service your franchisees right across New Zealand. Delivering our services remotely coupled with our automation efficiencies ensure our prices are competitive.

National

Angela Fisher P 0800 606 303 M 021 489 507 E angela@clockworx.nz W clockworx.nz

Crombie Lockwood

Insurance

Crombie Lockwood is NZ’s largest insurance broker. We guide master franchisors on the complex insurance and risk management programmes necessary for successful franchises and deliver faceto-face advice to individual members. Our SmartPAK solution provides: better business interruption protection; lower excesses; higher automatic cover limits.

National

David Rayner P 0-4-802 0166 E david.rayner@crombielockwood.co.nz W crombielockwood.co.nz

Cumulo9

Email Branding

Cumulo9, digital solution experts ensuring your company communication is consistently and securely delivered. A complete omni-channel solution offering marketing campaigns, transactional emails, compliance, audibility, tracking and data management. A suite of products providing a cost-effective solution for seamlessly branded and deliverable business communication.

New Zealand & Worldwide

Chris Hogg P 0-9-377 8885 M 021 345 690 E chris.hogg@cumulo9.com W cumulo9.com

Deloitte

Business Advice

Working with you, we’ll deliver the financial knowledge, tax-savvy, strategic advice and connections, to help your business deliver outstanding performance in competitive markets. So, if you’re looking for a smarter solution, talk to the Deloitte Private team because we’re willing to do things differently.

National

Neel Singh/Jon Bradley P 0-9-303 0716 E nzdeloitteprivate@deloitte.co.nz W deloitteprivate.co.nz

Design for Marketers

Designers

Engage Design for Marketers to obtain design resources for you to market your franchise brand effectively and consistently. Planning, creation and supply of resources for branding, advertising, promotional, recruitment, point of sale etc. Over 30 years’ experience with leading franchise brands. Be seen, be bought, be recommended.

National

Paul Donovan M 021 64 45 45 E paul@cdq.co.nz W cdq.co.nz

Corporate Apparel

NZ’s largest uniform and promotional products business. We supply and brand quality uniforms, including polo shirts, corporate wear, sportswear, hospitality wear, plus a range of corporate gifts. Contact our national accounts team to help you manage your brand on a national basis.

National

Sarah Archibald P 0-9-577 4223 E info@embroidme.co.nz W embroidme.co.nz

enableHR & HR Assured

HR Management Software

enableHR and HR Assured provide premium HR solutions for your business. We combine software, telephone advice and professional services to ensure site compliance, oversight and consistency in your network. Smart HR solutions that work for your network. It’s your choice.

National

Adam Kemp P 0800 003 752 M 027 202 5137 E awk@hrassured.co.nz W enablehr.co.nz

Excel Digital

Printing & Marketing

Excel Digital enables organisations to optimise each step of the communications supply chain from strategy and ideation through to creative, print production, storage and re-order. In 2019 Excel Digital merged with Perception Group to become one of the largest digital-first printing companies in New Zealand.

National

Anneliese Theron P 0-4-499 0912 M 027 811 8285 E anneliese.t@exceldigital.co.nz W exceldigital.co.nz

Franchise Association

The peak body representing the franchise community. Franchise members are required to submit their agreement and disclosure documents to ensure compliance with our codes of ethics and practice before being accepted into membership and biennially thereafter. Affiliate members are suppliers to the franchise sector.

National

Robyn Pickerill P 0-9-274 2901 E contact@franchise.org.nz W franchiseassociation.org.nz

Franchise Infinity

Software Management Tool

Franchise Infinity is cloud-based software that combines a range of effective management tools which enables you to manage all aspects of your franchise from one centralised operating system. These efficiencies are driven through a focus on communication, training, compliance and performance.

Worldwide

Shane Boulle P 0800 555 013 M 021 083 66253 E sales@franchiseinfinity.com W franchiseinfinity.com

Franchise Media Training

Media Training

Franchise Media Training has two core services. It helps franchises grow their bottom lines by showing them how to generate their own news media publicity. Secondly it prepares franchises for possible negative media attention that can destroy entire brands overnight.

National

Pete Burdon P 0-3-420 0300 M 029 200 8555 E office@franchisemediatraining.com W franchisemediatraining.com

Franchise Relationships Institute

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship.

New Zealand & Australia

Jewli Turier P 0061 457 846 675 E jewli@franchiserelationships.com W franchiserelationships.com

EmbroidMe

Franchise Association of New Zealand

54 55

Geotech Information Services

Network & Location Planning

Founded in 2003, Geotech provides strategic network and location planning services to franchised businesses across South East Asia. Our particular expertise utilises data and science to help underpin location planning decisions across the retail industry. We have worked with many well-known international brands.

South East Asia

Jeff Vassel M 0061 421 684 444 E jeffv@geotechinfo.com.au W geotechinfo.com.au

Iridium Partners

Franchise Recruitment

We’re people passionate about franchising! Experienced franchise, operational and HR professionals. We realise that success isn’t achieved alone, whether you’re a franchisee-to-be, or a seasoned franchisor, we’re here to help with franchise recruitment and franchise buyer advocacy, franchise system growth, and human resources specialist support.

National & Worldwide

Nathan Bonney M 0275 393 022 E admin@iridium.net.nz W iridium.net.nz

LINK Business Brokers

Franchisee Resales & Recruitment

LINK are the authority on selling businesses in NZ and the southern hemisphere. Franchised specialists National in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers than any other brokerage.

Nick Stevens/Laurel McCulloch P 0-9-579 9226 E link@linkbusiness.co.nz W linkbusiness.co.nz

MYOB

Accounting & Payroll Software

MYOB offers easy online accounting software that has everything you need to take care of your franchise business, including POS and payroll solutions. Whether you’re a small or large franchise, or a franchisor managing multiple franchise sites, MYOB has the solutions.

National

Nick Fletcher P 0800 39 66 38 M 021 940 921 E nick.fletcher@myob.com W myob.co.nz/franchise

OneHQ

Business Services

OneHQ is a business services company which offers a range of solutions; accountancy, IT, lending and advisory, via one point of contact. Our business specialists focus on helping you deal with your back office challenges so you can focus on working on your business itself.

National

P 0800 663 476 E enquiries@onehq.nz W onehq.nz

Signs & Graphics

NZ’s largest signs and graphics company. We consult, design, manufacture and install. Retail, digital, vehicle signage and everything in between. Contact our national accounts team to help manage your brand on a national basis. 25 locations from Whangarei to Invercargill.

National

Sarah Archibald P 0-9-577 4223 E info@speedysigns.co.nz W speedysigns.co.nz

Mediation

Trish has been on the panel of Mediators for the Franchise Association for 10 years. She was previously a lawyer and has been a mediator for 20 years. Franchise disputes need to be resolved quickly. Trish conducts online mediations and face-to-face mediations.

Auckland & National

Trish Blyth M 021 677 950 E trish@themediator.co.nz W themediator.co.nz

Speedy Signs

The Mediator

Tristram European

Vehicle Fleet

Tristram European has a dedicated Fleet Business team to guide and advise your company through its vehicle fleet requirements. Exclusive fleet pricing for franchise and business owners, fuel discounts, insurance cover, emergency assistance and comprehensive support from our finance team and service representatives.

Greater Auckland Area

Darren Bird P 021 964 989 E darren@tristrameuropean.co.nz W tristrameuropean.co.nz

Waipuna Hotel & Conference Centre

Conferences

Hotel accommodation with fully integrated conference centre suitable for small meetings through to Greater international conventions. Full food, beverage and leisure facilities complete the offering. “World famous Auckland in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and Area leisure market.

Shelley Trutsch P 0-9-526 3008 M 0274 992 412 E shelleyt@waipunahotel.co.nz W waipunahotel.co.nz

Search the Westpac Directory of Franchising at www.franchise.co.nz

EDIT DIR 2904 68.indd 14

81 2/12/20 9:57 AM

Opportunity: Business & Commercial Boom times

for Ecomist as franchisees help businesses and homeowners tackle pesky pests

Jay and Anna Cave: ‘We can’t think of anything we’d rather be doing’

CONTROLLED GROWTH N

territories, which provides steady and recurring income while allowing franchisees to develop and nurture ongoing relationships.

Ecomist provides programmable dispensers to help businesses maintain pest-free environments for their customers and staff, and to keep homes pest-free too. Franchisees can also help with sanitising issues and, where there are bigger issues with rodents or perhaps infestations, have pest management qualifications to get rid of the problem.

With Ecomist a division of Rotorua-based manufacturer Damar Industries, its 18 franchisees around the country have a secure supply chain, as well as access to newly-developed products such as the ArmiSan hand sanitiser and aerosol surface sanitiser range – a big seller as clients responded to the risks posed by Covid-19. Jay and Anna say that’s one reason why they were able to bounce back so quickly from the lockdowns. ‘Online sales went through the roof, and the Ecomist business model meant we all got the benefit.’

ew Zealand’s long and humid summers mean a welcome break for many, but they’re also a time of opportunity for all sorts of pests, both at home and work. With so many businesses disrupted this year, not to mention the warm winter, conditions have been ideal – and that means plenty of demand for Ecomist franchisees.

‘If you’re running a food outlet, our franchisees can help you maintain your all-important Food Hygiene Certification,’ says Ecomist General Manager, Ian Robertson. ‘They also work with aged-care facilities, childcare facilities, banks and many more, so if you want to stay safe this summer, make an enquiry on our website or call 0800 75 75 78. One of our highly-trained local franchisees will be in touch directly.’

All in the family Jay and Anna Cave are the reigning Ecomist Franchisees of the Year. When they first took ownership of their Bay of Plenty franchise in December 2016, they had little business experience. Jay was a qualified electrician and Anna had been working in a bank, but their brother-inlaw Jesse owned Ecomist franchises in Northland and Auckland, so they knew the company’s reputation and training were first-class. When he told them the Bay of Plenty franchise was on the market, they took a leap of faith and bought the business. ‘Starting at the busiest time of year was a bit of a baptism of fire, but the excellent training and support from the Ecomist support team made it pretty straightforward,’ Anna says. ‘There are very clear guidelines covering every situation, and lots of help available from other franchisees, too. We catch up with each other at the annual conference and on-line and locally in-between. It really does feel like you’re a part of a family – we all know each other really well.’

So good they almost sell themselves Anna says the Ecomist products and services almost sell themselves, and word of mouth recommendations are extremely common. ‘Ecomist’s automatic aerosol dispensers are a familiar fixture in homes and businesses, with insect repellents that feature chrysanthemum daisybased natural pyrethrins. We install the dispensers in businesses and then keep them stocked with a regular servicing call cycle, which gives us the chance to spot any other issues.’ Customers can also order and pay for products online via the Ecomist website. Orders are fulfilled by franchisees in their own exclusive

82 Ecomist2904TOR 82.indd 1

In fact, their business has grown so fast that although many Ecomist franchises start by operating from home, Jay and Anna now have commercial premises – just as well, with a two-year-old boy and a baby girl. Jay’s role has changed from initially servicing customers himself to employing staff, which has freed him to focus more on business development. ‘It keeps things really interesting and I liken it to having a career change within my own business!’ says Jay. Meanwhile Anna loves the fact that she can still help out with the business and not have to rely on day-care or income from another source.

Solid, profitable business Ecomist franchisees come from diverse backgrounds. ‘What they have in common is energy, self-motivation and sound business acumen,’ says Ian Robertson. ‘Full training is provided – mostly on-the-job in your own territory – plus external training to receive a Level 3 qualification in urban pest management. ‘We have a few new and established territories available around the country and I’m keen to hear from people like Jay and Anna who have the enthusiasm and drive to create a solid and profitable business of their own.’ As for Jay and Anna themselves, they have no regrets. ‘Winning the Franchisee of the Year award was really cool and an absolute surprise,’ says Jay. ‘It was a recognition of our consistent hard work and growth, which came as a direct result of following the system and doing the small things well. ‘At the same time, we never forget why we invested in this business in the first place – for the lifestyle and flexibility. After four years, we’re still enjoying the business so much and we can’t think of anything else we’d rather be doing.’

Franchise New Zealand

Advertiser Info

Ecomist Systems www.ecomist.co.nz Contact Ian Robertson M 0274 334 513 ian.robertson@ecomist.co.nz

Summer 2021

Year 29 Issue 04

2/12/20 2:39 PM

Transporter T6.1

From $41,000 + GST

TRISTRAM HAVE A WIDE RANGE OF VEHICLES TO SUIT ANY BUSINESS

THE NEW SKODA KAMIQ FROM $26,900 + GST

EXCLUSIVE FLEET PRICING FOR FRANCHISE AND BUSINESS OWNERS THE ALL NEW

IT’S ELECTRIC FOR EVERYONE FROM

* 42,600 +GST

& ROAD SIDE ASSIST

*^! T&Cs at www.mgmotor.co.nz

COME IN AND MEET THE FLEET BUSINESS TEAM Tristram European has a dedicated Fleet Business team to guide and advise your company through its vehicle fleet requirements. Whether it’s small hatches, SUV’s (small and large), executive vehicles, vans or utes. We have a finance team and service representatives to make fleet business easy for you. We offer a well-priced pick-up & drop-off service aligned with a comprehensive loan vehicle arrangement as well as full 6-day servicing so your staff will be able to stay on the road looking after your customers. You can be assured of many benefits from having Tristram European look after your fleet requirements; from leveraging our fuel discounts to insurance cover and emergency assistance, our dedicated Fleet Account manager will liaise with you and your team directly to provide the best possible experience.

DARREN BIRD CORPORATE BUSINESS MANAGER 021 964 989 DARREN@TRISTRAMEUROPEAN.CO.NZ

WWW.TRISTRAMEUROPEAN.CO.NZ 1-5 HILLSIDE ROAD, NORTH SHORE | 33 SOLJAN DRIVE, HENDERSON | 255 GREAT SOUTH ROAD, GREENLANE

Specialist support to help your franchise succeed. Whether youâ&#x20AC;&#x2122;re looking for a hand with business funding or payment solutions, get help from the most experienced franchise bank in the market.

WPC1583

Get in touch at 0800 177 007 or franchising@westpac.co.nz

Terms, conditions, fees and charges apply to Westpac products and services. Eligibility and lending criteria apply to some Westpac products and services. Westpac New Zealand Limited.

Franchise New Zealand - Year 29 Issue 04 – Summer 2021

Articles inside

Right Behind You

Controlled Growth

Expanding Market

MUTUAL BENEFITS

LOOKS MATTER

embracing THE FUTURE

Questions To Ask About A Franchise

ADVICE pays off

Your Journey Into Business

CHOICE!

Make The Switch

One Of The Best

The Full Package

Rich Pickings

Locals Backing Locals

Celebration

EXECUTIVE DECISION

The Emotional Roller Coaster - What's It Really Like Being A Franchisee?

Perfect Timing

VALUE ADDED

Turn Your Experience Into A Business

Drawing People Together

Ideal Time For InXpress

Building Great Franchisor Teams

Hitting Pay Dirt

Out In Front

Racing Ahead

ROOM IN THE MIDDLE

Investment Properties

Taking Treatment To The People

Prevention And Cure

FAMILY FIRST

Ideas Unleashed

POWERING AHEAD