Franchise New Zealand - Year 29 Issue 04 – Summer 2021

Page 21

Opportunity: Auto Services

out in front

Pit Stop franchisees find success with NZ’s largest automotive service franchise

B

lair Morgan only has one real regret. ‘I just wish I’d bought this business sooner,’ he says. ‘I have a much better lifestyle than I used to, a fantastic business and even better staff who handle everything impeccably whether I’m there or not!’ Blair owns the franchise for Pit Stop in Napier. With 43 stores, the wholly New Zealand-owned company is the largest chain of franchised automotive service centres in the country. Blair’s background is an unusual one. Although he started his working life in the automotive trade, and even worked at Pit Stop Napier for many years, he then decided to do something completely different and went off to become a naturopath. ‘I kept in touch, though, and when my old boss decided to retire three years ago, I said there was no need for him to put it on the market – I’d buy it almost on the spot!’ Blair’s location is right in the middle of the town, ‘But a business doesn’t thrive just because it is in the right place – it thrives because of its name, its reputation and its ability to deliver quality service. The Pit Stop franchise does all those things. What surprised me initially is how good our name is and how much business it brings in – when I tell people I’m with Pit Stop, they often quote the jingle You’ve come to the right place,’ he says. ‘And we get a remarkable amount of word-of-mouth referrals, which turn into regular business if we do our job right.’ Pit Stop helps Blair achieve that, providing a structure and system that helps franchisees to manage their businesses well. ‘The franchise team are always on the ball,’ confirms Blair. ‘They listen well, we have regular meetings, and our suggestions are rapidly taken up and implemented. They also monitor performance across the key parts of the business and, if our figures are down for any reason, they are quickly on to it to find out why and help us improve. It’s a great business!’

The rewards you deserve Michelle and her partners are delighted with Pit Stop. ‘You need to be organised, and you need to be patient to explain things to non-technical customers and deliver great customer service every time. The systems and the buying power the franchise gives us are excellent,’ she declares. ‘The business rewards us well.’ Les Seiler, Franchise Manager of Pit Stop, says, ‘As new franchisees, Michelle and Blair are underlining just how good the opportunity is. We are looking for similarly-motivated people to open greenfield sites around the country, so if you want to get into business with New Zealand’s leading automotive service brand behind you, call me now.’

Advertiser Info

Pit Stop www.pitstop.co.nz Contact Les Seiler P 0-9-634 3666 M 027 222 7487 less@pitstop.co.nz

I bought a Pit Stop franchise

From newbies to winners Founded in 1978, Pit Stop is a one-stop-shop for all vehicle servicing, maintenance and repairs. With more than two million cars on the road and more being added all the time, the company is enjoying a growing share of a growing market. That means new opportunities in new locations for people with mechanical skills and the ability to manage a busy workshop using the Pit Stop systems, with investment starting from as low as $100,000. In Auckland’s fast-growing area around Silverdale, Michelle Olivier has been thoroughly grateful for the training and support the franchise provides. ‘My background was in cars in South Africa – I’d been in the customer relations department of a big distributor – then I owned my own Montessori pre-school. ‘Simon, my husband, often joked that we should go into a business partnership with his cousin, Gary Cox, and that’s exactly what happened. I don’t think the family thought we’d ever buy into a garage, but we did. Now Simon has his own career, I manage our Pit Stop, and Gary is the chief mechanic. ‘In late 2019, we bought this great location with a superb reputation and, coming into a country with which we were not 100 percent familiar, it was the best move we could have made. When Covid hit, we would certainly have struggled without the support of the franchise behind us, but they were great and we soon bounced back. In fact, we have won Pit Stop’s Franchisee of the Month title four months in a row!’ franchise.co.nz – PUTTING PEOPLE IN BUSINESS

PitStop2904TOR 21.indd 1

and I’ve never looked back Franchise opportunities nationwide. Call Les 027 222 7487 for a chat. Visit www.pitstop.co.nz/franchising 21 2/12/20 9:48 AM


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Articles inside

Right Behind You

4min
page 62

Controlled Growth

4min
page 82

Expanding Market

3min
page 67

MUTUAL BENEFITS

7min
pages 59-60

LOOKS MATTER

2min
page 56

embracing THE FUTURE

4min
page 61

Questions To Ask About A Franchise

20min
pages 46-50

ADVICE pays off

4min
page 57

Your Journey Into Business

4min
page 45

CHOICE!

3min
page 53

Make The Switch

2min
page 44

One Of The Best

3min
page 51

The Full Package

3min
page 41

Rich Pickings

4min
page 37

Locals Backing Locals

9min
pages 42-43

Celebration

2min
page 36

EXECUTIVE DECISION

3min
page 39

The Emotional Roller Coaster - What's It Really Like Being A Franchisee?

12min
pages 30-33

Perfect Timing

3min
page 29

VALUE ADDED

3min
page 27

Turn Your Experience Into A Business

6min
page 23

Drawing People Together

4min
page 35

Ideal Time For InXpress

2min
page 22

Building Great Franchisor Teams

2min
page 28

Hitting Pay Dirt

4min
page 25

Out In Front

3min
page 21

Racing Ahead

9min
pages 1, 5-7

ROOM IN THE MIDDLE

3min
page 19

Investment Properties

4min
page 15

Taking Treatment To The People

2min
page 14

Prevention And Cure

3min
page 13

FAMILY FIRST

4min
page 11

Ideas Unleashed

3min
page 10

POWERING AHEAD

3min
page 9
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