PORT ELIZABETH
27 000 COPIES WEEKLY WEDNESDAY, April 3, 2013
EDITOR: BETTIE GILIOMEE
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Anger over new grant paypoints NCEBA DLADLA
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EPRESENTATIONS have been made to Social Security Agency of South Africa (SASSA) to alleviate the congestion experienced at pay-out points of grants at retailers after many elderly and disabled people had to queue for hours outide these retailers since Monday. Some recipients of old-age pensions, disability grants, child support, foster-care and primary care grants are very angry with the new system which forces them to queue at Shoprite or Pick n Pay in order to get their dues. PE Express Indaba visited one of these branches, the Shoprite in KwaNobuhle, and discovered that they used only three tills for SASSA beneficiaries and that they took in 10 people at a time which left hundreds of people waiting outside until the shop closed. Speaking from Shoprite’s head office in Cape Town, Sarita van Wyk said they made representation to SASSA with the view to alleviate the congestion experienced at paypoints at the beginning of each month. “Retailers do not have the capacity to deal with thousands of recipients that flock to their stores to withdraw their grants at the same time on the first of the month. “This congestion is exacerbated if the first of the month falls on public holidays and month-end weekends when retail stores are already at their busiest serving existing customers,” said van Wyk, adding that they were still waiting decisions with the hope that current problems experienced would be resolved. Some of the recipients that PE Express Indaba spoke to said that they would prefer rather to go back to the bank to get their money. They claim while queues were also long at the bank, they were still manageable. “I have been standing here since 7 am, I don’t know when I’ll be getting my money. This has been the case since yesterday (Monday),” said Thobile Nkamela (71) of
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Some of the social grant recipients standing in long queues in KwaNobuhle yesterday. KwaNobuhle in Uitenhage. Aaron Gwiliza (73) who was also in the long queue complained of chest pains because of the weather. “These people must do something to help us, we are elders,” said Roger Bevu (87) while Gladys Hempe (64) and her disabled husband Ernest Zaba (70) waited in the car - the whole day. “I have been watching this and said to myself, ‘no, this is wrong’. The elderly cannot be punished like this. Why can’t SASSA and Shoprite make a plan to ensure that these old peo-
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ple get assistance sooner?” asked Sandile Konono, a community leader. Mothers receiving child care grants were also complaining. “I have been standing in this queue since 7.30 am,” said Noluthando Vena (39) of KwaNobuhle in Uitenhage yesterday. This was after she could not get any assistance on Monday - because of the long queue. “I do not know why SASSA does not use the method they used for registration, to use the days of our birthdays as with our IDs,” asked Vuyokazi Maki (32) also of KwaNobuhle. In a statement SASSA issued to the media
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with regard to the re-registration of beneficiaries, they stated it was done “with the aim of rooting out fraud and corruption within the system.” For this reason, SASSA advised recipients to re-register for the grants failing which, payment would be forfeited. PE Express Indaba’s attempt to speak to SASSA’s head of Communications Paseka Letsatsi proved futile as he was driving when PE Express Indaba contacted him yesterday. Letsatsi referred us to EC SASSA spokesperson Luzuko Qina who was unfortunately unavailable.
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