Pe indaba 23 10 2013

Page 1

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0 041 503 6111 | ) 525 | Fax: 041 503 6220 | Email: express@media24.com | www.pe­express.co.za

Call centre an answer for job creation

NCEBA DLADLA

T

HE official opening of a call centre in Walmer’s 6th Avenue Shopping Complex last Friday has been hailed as a positive development towards job creation in the Nelson Mandela Bay Municipality. Nelson Mandela Bay Executive Mayor Benson Fihla has welcomed the valuable investment by Mutual Finance Analysts which has already provided 90 jobs for previously unemployed young people of the metro. “The jobs that you have got will go a long way towards improving your economic situation and that of your families,” said the Mayor, adding that he was overjoyed by the prospects of an improved economy as a result of the participation of these new employees. The call centre deals in sales for different companies across South Africa and the international community. Their head office is in Cape Town. Business Process Outsourcing (BPO)’s projects, such as the call centre, has proven to be a major job creating sector in Nelson Mandela Bay. BPO is a method of subcontracting various business-related operations to a third party. This includes the outsourcing of services. According to Economic Development and Recreation Acting Executive Director Anele Qaba, BPO has been prioritised by government for its huge potential to accelerate job creation and economic growth. According to Qaba, the department of trade and industry’s Industrial Policy Action Plan (IPAP) recognises the BPO sector’s ability to create 100 000 jobs for the country and contribute about R8 billion to the national gross domestic product by 2014. “Nelson Mandela Bay Municipality (NMBM) is encouraged by the latest developments,” said Qaba. Qaba said that this investment follows other high-profile investments in the call centre industry by Discovery Health in 2011 and Biz-

works early this year. Discovery Health’s centre is at Coega Industrial Development Zone BPO Park and Bizworks is at Coega Vulindlela Village. Economic Development Portfolio Chairman, Councillor Babalwa Lobishe called for close relations between all spheres of government, business and labour. “We recognise and acknowledge that we can

not do it alone. The process so far is giving us a reason to hope for a better future for Nelson Mandela Bay and Eastern Cape as a whole,” said Councillor Lobishe. “The interactions we have had with the municipality’s Economic Development directorate made us see that Nelson Mandela Bay is a city of choice when choosing an investment destination,” said Mutual Finance Analysts Director,

Nelson Mandela Bay Executive Mayor Benson Fihla (right) with Economic Development Portfolio Chairman Babalwa Lobishe testing the facilities of the new call centre. Mutual Finance Analysts Director Anthony Williams is standing in the centre and is flanked by new employees, Sabata Mqotsi (left) and Pumeza Kolele (right). PHOTO:SUPPLIED

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Anthony Williams, adding that NMB is the first choice for the expansion of their operations. “We are aware that the responsibility of job creation can not only be a government responsibility. As business we need to be at the centre,” said Williams. “More campaigns are in the pipeline and we’ll create more jobs in PE,” said Campaigns Manager Angelique Green.

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