P H E L P S R E G I O N A L H E A LT H C A R E
Foundation in Serving Others | 4 Every Day GUARDIAN ANGELS AT PCRMC
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Donor Profile
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PO Box 261 · Rolla, Missouri 65402 · 573.458.7249 · giving.pcrmc.com
Spring 2018
Opportunities ABBIE DARNELL MOBILITY FUND
HEART-2-HEART FUND provides
assists patients in regaining mobility or nerve function through the use of Bioness Therapy.
education on heart health and stroke prevention, cardiac rehabilitation, and financial assistance to patients in need of cardiac and stroke services at PCRMC.
BABY STEPS FUND offers new patient support, education, infant supplies, and breastfeeding essentials and provides for families experiencing fetal demise.
BREAST CENTER MAMMOGRAPHY FUND offers mammograms and additional services at no cost for patients who financially qualify.
DELBERT DAY CANCER INSTITUTE provides comprehensive, patient-centered, and cutting-edge cancer care.
ENHANCING NURSING EXCELLENCE FUND provides PCRMC nurses with the tools and education needed to improve the quality of care and health outcomes for patients.
GREATEST NEEDS FUND supports existing funds, priorities of PCRMC, and helps patients in need that are not covered by another fund.
HOSPICE FUND provides financial support for qualified Hospice patients and their families through assistance with prescription medication, food supplements, and other needs as identified.
JAY CRUMP, D.O. MEMORIAL FUND provides for the needs of the Emergency Department at PCRMC.
JOY OF CARING CANCER FUND provides financial support for cancer patients who may have difficulty managing their daily activities and challenges that are experienced from their cancer diagnosis.
PATIENT TRANSPORTATION FUND provides free transportation for patients to and from PCRMC within a 30-mile radius.
PEDIATRIC DENTAL FUND provides dental care to area youth between the ages of one and eighteen.
Dr. Christopher Spencer
Ernie Kost
Sammy Auxier, Jr.
Keri Brookshire-Heavin (ex-officio)
Cindy Beger
Edward Clayton (ex-officio)
Amy Medows
Jason Shenefield (ex-officio)
Vice President Treasurer
Secretary
STAFF Marsha Wayman, CFRE
Interim Executive Director
Cameron Hance
Major Gift Officer Brittany Farmer
Database Manager
To serve as the philanthropic organization that facilitates charitable donations to support and assist the mission of Phelps County Regional Medical Center.
Vision
BOARD MEMBERS President
Mission
Be the best hospital foundation dedicated to sustaining and advancing Phelps County Regional Medical Center in providing world-class healthcare for the continued benefit of our service community.
PRODUCTION BY Shelby O'Keefe
Digital & Technical Writer Brooke Schutt
Administrative Assistant
Shelby O'Keefe
Content Development, Photography & Graphic Design
{Pictured on front cover: Connie Jones regularly rides with the Outside Transportation Department for her medical appointments.}
What an exciting time
it is for Phelps County Regional Medical Center (PCRMC), with new services being added and updates being made to patient care areas. Robotic-assisted surgery is now available, renovations to the operating rooms are ongoing, and the Waynesville Medical Plaza’s Immediate Care providers have been seeing patients since November 2017. There have been new developments within the Phelps Regional Health Care Foundation (Foundation), as well. In January, after 10 years of service with the Foundation, Lorrie Hartley stepped down as executive director of the organization. During the past decade, under Lorrie’s leadership, the Foundation has seen tremendous growth, with one of its biggest accomplishments being the rallying of the community around the achievement of a $7 million capital campaign for the Delbert Day Cancer Institute (DDCI). As the search for the Foundation’s new executive director gets underway, Marsha Wayman has been named the interim executive director. I appreciate Marsha for being willing to step up into this role during this transition period.
“PCRMC would
In addition, please join me in congratulating Christopher Spencer, MD, Medical Director of the DDCI and Medical Director of Radiation Oncology at PCRMC, who is the new president of the Foundation’s Board of Directors. PCRMC would not be able to provide the care and services it does without the support of the community. Donors really do make a difference. Your help ensures patients can get to their appointments and procedures through the Patient Transportation Fund, as you can read about in this edition.
not be able to provide the care and services it does without the support of the community. ”
In addition, thanks to generous organizations, businesses, and individuals, more than $200,000 was raised at this year’s Cancer Gala. This money will go toward cancer research at the DDCI and benefit cancer patients in many ways through the Joy of Caring Cancer Fund. These are just some of the ways the Foundation helps our community meet their health needs and improve their lives, and I am extremely excited about the number of opportunities that lie ahead for the Foundation. Sincerely,
Edward J. Clayton Phelps County Regional Medical Center Chief Executive Officer
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Rhonda Shipp uses the wheelchair ramp to access the patient courtesy van. Rhonda has used the service since 2012 and would not be able to attend all her medical visits without the service.
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SERVING OTHERS EVERY DAY
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Mark Stevenson assists a patient exiting the van in a wheelchair for an appointment at the Medical Office Building.
SUPPORTING OUR COMMUNITY MEMBERS How the Patient Transportation Fund helps those in our community receive the care they need at Phelps County Regional Medical Center. BY SHELBY O'KEEFE
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n 1998, Phelps County Regional Medical Center (PCRMC) determined there was a real need for the patients of the area to have safe, reliable transportation to and from their medical appointments. The patient transportation program was developed and is now supported through the Phelps Regional Health Care Foundation (Foundation) Patient Transportation Fund. This fund provides transportation to necessary health care appointments and treatments for PCRMC patients within a 30-mile radius. Since there is no form of public transportation in the PCRMC service area for patients to utilize, the program is essential for patients residing in the seven surrounding counties. The Outside Transportation Department (OST) covered 159,987 miles in 2017 to drive patients to and from their necessary medical appointments. The lack of public transportation is a critical barrier for many patients to access the care they need. For the past four years, Cindy Butler, Administrative Director of Patient Care Services, has been the fund administrator for the program and organizes the efforts of nine employees
within the department. The program sees patients of every age, young and old, with a wide variety of needs.
“I truly think it folds into that humanistic need and is something that is often overlooked. It is not just for the poor or the rich. It crosses all of those barriers of treating everyone equally and being able to service all our communities,” stated Cindy. “The drivers are really making a huge difference. They truly care and take great pride in what they do.” The OST department is crucial for so many patients who need assistance with transportation to and from their appointments. The fleet of vehicles includes specialized vans that can support a wide range of needs, such as access to a wheelchair lift, mobility limitations, or as simple as an additional helping hand. “It is one less thing that they have to worry about. It is a unique service that not every hospital has the opportunity to provide. I think we are very fortunate at PCRMC to have this service. It really does make a huge difference in the quality of life for many patients,” said Cindy.
SERVING PATIENTS FOR OVER TWENTY YEARS David Unger, Outside Transportation Department supervisor, is one of the original drivers for the OST and has been with the department for over 20 years. He has seen the program grow from one to several vans and has met many people through the course of his time at PCRMC. “You get to know all the patients. They become like family. You would be surprised at how much they can tell you in a 15 minute trip, and if you are driving them every day, or every other day, it really gets personal. I love doing it,” said David. “Big hospitals can’t do what we do. In big cities, you just can’t fight the traffic. This service works best in small communities, and that is what we are.”
Steven Gray (left) and David Unger (right) have driven for the Outside Transportation Department for over 20 years.
At the end of each day, David coordinates the drivers’ efforts on which patients need a ride the next day, where they are located, and what driver is assigned to pick them up. The coordination helps all the drivers stay on route and efficiently pick up patients to drive them to their appointments on time and return them safely home.
“If it was not for this, I would not be able to go to therapy or if I did, it would not be as often. People do not like to give rides as much as I need to have them,” said Teresa Skyles. “I go to physical therapy two to three days a week and I have my doctor’s appointments. It’s been a godsend.” Steven Gray has been a driver with the Outside Transportation Department for the past 20 years and has seen a little bit of everything, while helping patients to and from their medical appointments. “It is great to be able to help people,” said Steven. “I could write a book on some of the stories people have told me over the years. A lot of these folks would not be coming to the hospital if we did not bring them. They do not have transportation or family. It is basically just us.”
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Often, patients recovering from surgery need the temporary assistance of a wheelchair lift.
Rhonda Shipp has ridden with OST since 2012 due to mobility restrictions with her wheelchair and uses it for all of her medical appointments.
“This service is really appreciated. I am not on Medicaid and for a lot of the services you have to be in order for them to pick you up, or some of them you have to be over the age of 65,” said Rhonda. “I would not be able to get to all of my appointments without this service.” The OST department is always there for patients as a reliable service to assist them with attending their medical appointments and treatments. Without community support of the Patient Transportation Fund, patients would face multiple, costly taxi rides or simply miss necessary medical appointments. Through the fund, the service is able to assist Foundation in Focus 8
OST drives a 30-mile radius from Phelps County Regional Medical Center to pick up and return patients from their medical appointments.
with the maintenance of the vehicles and future purchases to ensure patients in need are helped. Generous donations from donors to the Patient Transportation Fund provide patients the opportunity to attend all of their appointments and not limit them due to lack of transportation. “I think this is fabulous to have this here in the area. I am 84 and my husband is 90, and neither one of us can drive. My vision is too poor and his health does not allow him to drive. I do not know what we would do without it. We moved down here because we have family, but they all work during the day and they are not able to take us,” said Wilma Williams. “They are very reliable. I have never had anyone not show up.”
TRAVELING THE MILES Mark Stevenson has driven part-time for OST for the past two years and did not realize the number of patients without transportation. In addition to patients traveling to PCRMC, Mark has recently started driving patients in the Pulaski County area to the PCRMC Waynesville Medical Plaza.
“These people need the transportation because they have no other way to get to their appointments. Especially when a doctor tells them they are unable to drive for medical reasons. A taxi ride can be $8-$10 for one ride and if you have to come five to six times a month, it adds up. Some people do not have that available in their budget. It is amazing that we can help them,” said Mark. After her recent knee replacement surgery, Connie Jones started riding with OST.
"I had my knee replacement surgery and about a week later I started physical therapy. I have to go three times a week for the next three months,” said Connie. “I had never used the service before my surgery and arranged it since I am unable to drive. My son takes me sometimes, but the majority of the time they come pick me up. They are wonderful." The Patient Transportation Fund is essential for patients who need transportation for therapy, treatments, or regular doctor’s visits. The Outside Transportation Department sees patients with a wide variety of needs and the service is an extension of their overall
Connie Jones has ridden with OST since the beginning of the year after her knee replacement surgery.
experience at PCRMC. Without the service, many patients who have wheelchair needs, mobility limitations, or need additional help would be without the medical assistance they need on a regular basis. For more information on the Patient Transportation Fund or to make a donation, please contact Cameron Hance at 573-458-7699.
To schedule a ride with the Outside Transportation Department, please call, 573-458-7962. Pictured on the left (left to right): Mark Stevenson, David Unger, Hobart Porter, Della Annette Woolf, and Larry Jontz. Not pictured: Cindy Butler, fund administrator, Steven Gray, Lynn McFarland, David Foundation in in Focus 9 9 Foundation Focus Thomure, and Kenny Chase.
Often unsung heroes are those who touch our lives in an extraordinary way simply because they care. They have chosen a profession in health care for one reason — to help others. The Guardian Angel program at Phelps County Regional Medical Center provides an opportunity for you, as a grateful patient, and your loved ones to recognize and express gratitude to a special caregiver who touched your life, or the life of your loved one at PCRMC. A caregiver can be anyone who made a difference in your appointment, stay or treatment at PCRMC. This can include (but not limited to): nurses, physicians, therapists, administrative staff, transportation assistants, technicians, etc. Tina Wilson Forest City Family Practice A donor said of Tina, “[She] always goes above and beyond to make sure patients are taken care of in a timely manner and always has a smile.”
Dr. Mignon Makos Neurology A grateful patient said of Dr. Makos, “When my father-inlaw was hospitalized, Dr. Makos did a great job of diagnosing and treating his problems.”
HOW DO YOU HONOR YOUR CAREGIVER? 1. Fill out the return envelope, along with your donation (directed to the fund of your choice), and few words of appreciation (when applicable) to the Phelps Regional Health Care Foundation 2. Visit www.giving.pcrmc.com to nominate your Guardian Angel
HOW IS YOUR CAREGIVER RECOGNIZED? 1. Presented with a certificate recognizing them of their extraordinary work (amount of donation not specified) and a custom – crafted Guardian Angel lapel pin to be proudly worn on their employee badge/uniform 2. Recognized amongst their peers through announcement of the nomination via hospital wide e-mail, bulletin boards, social media and note to director (when applicable) 3. Recognized in annual Guardian Angel issue of the Focus magazine along with photo and name(s) of the grateful patients or loved one who recognized them
Unable to honor just one caregiver? Honor an entire department!
Intensive Care Unit From left to right: Jacob Lister, Lynn Rosette, Shelby Hood, Jordan Bailey, Meredith See.
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Guardian Angels AT PCRMC
SATURDAY, JANUARY 6, 2018 WAS A NORMAL day for Patti Rogers and her family until her mother began feeling ill and running a fever. Patti and her family decided to take their mother to the Emergency Department at Phelps County Regional Medical Center (PCRMC). The Emergency Department staff cared for Patti’s mother and her health stabilized, allowing for her to return home. When her fever returned overnight, the family decided to take her back to the Emergency Department the next morning. During their visits to the hospital, Kristin Jones cared for Patti’s mother and the family. “We are that family that wanted to be with mom, and Kristin saw a lot of us. She was so nice, professional, and kind,” said Patti. “We spent a lot of time with her because she [cared for] our mom.” When Patti’s mother returned, it was determined that she required further care and would need to be transferred to University of Missouri Hospital.
“The whole time Kristin kept us updated and she was very professional and on top of things. She was very warm and genuine,” Patti said. “My mother told her a story about all the Christmas cookies she makes, and Kristin just listened to her and joked with her and made her feel at ease. We really appreciated that.”
Kristin Jones, RN (left) with Patti Rogers (right).
The attending physician, Dr. Jeffery Kerr, DO, and Kristin were both good at keeping the family updated on the status of the transfer. “Kristin was so patient with the family. We all wanted to be there for our mother and ask a lot of questions. The [Emergency Department] is a busy place, but she never acted like she was busy. We were very worried, and it just helped that she talked to us and kept us informed,” Patti affirmed. Kristin’s attentive care made the experience much more manageable for Patti, her mother, and the family. “After this was all resolved, my brothers, niece, and I separately came up with the idea that we wanted to recognize Kristin,” said Patti. “She was genuinely concerned about my mom. It was such a relief to have Kristin while we were there. My mom thought Kristin was awfully sweet and I think she put my mom at ease.” Foundation in Focus 11
Celebrating 33 YEARS!
The 33rd Annual Cancer Gala raised $210, 226 which benefited the Joy of Caring Cancer Fund and the Delbert Day Cancer Institute Fund through the Phelps Regional Health Care Foundation (Foundation) and set a new record for the event. Thank you to the 2018 Rolla Cancer Gala Committee for another successful fundraising event! The theme this year was MadMen “You’d Be Mad to Miss It” and attendees dressed to impress in the theme of the drama television show set in the 1960s.
Italy. In addition, guests participated in the popular silent auction featuring items donated by individuals and area businesses.
Thank you to all of the volunteers, organizers, donors, and friends for making the Annual Cancer Gala another successful year!
The Joy of Caring Cancer Fund supports patients at Phelps County Medical Center (PCRMC) who need additional financial support while undergoing cancer treatments. This can include prescription co-pays and medication, nutritional supplements, wigs, mastectomy bras, rehabilitation therapy, and transportation. The Delbert Day Cancer Institute opened on January 9, 2017 and delivers world-class cancer care. The institute provides patients with patient-centered services at PCRMC and creates a seamless transition between cancer services. Attendees of the 33rd Annual Cancer Gala enjoyed an evening of dinner, drinks, and music from the band Vote for Pedro. The trip for two this year was a “Mad Italian Adventure” which included a fun-filled adventure across
Front Row (left to right) Sarah Wiggins, Caroleen Ferrell, Elissa Jennison, Robin Kordes-Co-Chair, Annie Bass-Co-Chair, Susan Bowles-Decorations, Monica Davis, Carolyn Buschjost Second Row (left to right) Steve Davis, Brenda Miller, Errica Hartley, Candy Metcalf, Sandy Kerr, Lisa Barnes, Rosalie Franklin, Mary Albertson, Ryan Dillon, Katy Langston Combs, Susie Baldwin, Steve Raper, Not pictured: Cindy Beger, Amanda Humphrey
2013-2018 Cancer Gala Totals 2018
$210,000+
2017
$189,000+
2016
$177,000+
2015
Amount Raised
$150,000+
2014
$130,000+
2013
$92,000+
$0
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$50,000
$100,000
$150,000
$200,000
$250,000
PHELPS REGIONAL HEALTH CARE FOUNDATION
20th ANNUAL
tournament MONDAY, JUNE 4TH, 2018 (Rain Date - June 18th)
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ROLLA lions & lioness club What is the mission of the Rolla Lions Club and Rolla Lioness Club?
What does philanthropy mean to the Rolla Lions Club and Rolla Lioness Club?
Our mission is “we serve.” We serve to create and foster a spirit of understanding among all people for humanitarian needs by providing voluntary services through community involvement.
We are an organization that does a lot for the community as part of our philanthropy. We support the community through scholarships, service projects, or even just our Christmas in the Park. It’s all about helping people in our community.
What connection does the Rolla Lions Club and Rolla Lioness Club have with the Phelps Regional Health Care Foundation? The Rolla Lions Club was founded in 1935, and in 1947 donated a large portion of the land for the initial construction of the original building of Phelps County Regional Medical Center. Why did you decide to choose the Foundation as one of the organizations you support? The Foundation does the same thing we do. You serve the community; you help those that are in need. We like to help those that are in genuine need. All of your programs support people here in our community. It changes your whole perspective whenever your family is in need, and the Foundation is able to step in and help those families, whether it’s through the Hospice Fund, Joy of Caring Cancer, or another fund.
How do you think more people can become engaged in the community? It starts young. Each individual person should have to go spend time at the Rolla Mission, spend time in a nursing home, or a day at the Delbert Day Cancer Institute with patients; it will show you what is needed in our community. Show them there is a need for the Rolla Lions Club and Rolla Lioness Club and other nonprofits. There is more to life than cell phones and Facebook. What can get people more engaged at a younger age? Make it fun! We try and make it a family affair. We do dinners, trivia nights, and other fun projects. We are always taking new members. We want more young members to join who bring that time and energy.
A few members of the Rolla Lioness & Rolla Lions Club gather at their local Lions Den in Rolla, MO.
20th Annual Golf Tournament
June 4th
Location: Oak Meadow Country Club, Rolla, MO For more information, please contact Cameron Hance at 573-458-7699. Players practice their swing prior to the start of the tournament.
4th Annual Hospice Butterfly Release Celebration
May 19th
Location: Huffman's Flowers of the Field, St. James, MO For more information, please contact Tara Peters at 573-458-3802.
Inspirational signs throughout the garden at the annual celebration.
Memorial Giving Campbell, Norma Y. Dishman, Donald R. & Georgia J. Moritz, Lyle & Janell Bramlett, Rodney H. & Sharon K. Lewis, John N. & Judy A. Hall, Harold W. & Glenna McConnaughhay, Jimmie D. & Donna M. Karr, Jerry & Elizabeth Lewis, Herman M. & Judy A. DeLuca, Daniel J. & Terri R. Karr, Mary L. Bade, Victoria Cockriel, Richard L. Cockriel, Hildegard E. Cruey, Bobby D. Newman, Cheryl G. Day, Shirley Ray, Alvin D. & Katherine E. Dodson, Robert G. Brown, Barbara L. Brown, Roxie Anonymous Null & Son Funeral Home
Dunkus, Roseann L. Welch, James & Bernadette Freeze, Marjorie S. Freeze, Wilson G. Jensen, Irma L. Droste, John G. & Sally J. King, Anna M. Bank of Iberia-Waynesville Randy King Construction McMillan, George C. & Tina M. Dils, Robert M. & Trudy U. Mitchell, Carol I. PCRMC Bond Clinic Mitchell, Ronald PCRMC Bond Clinic Page, Louis Page, Ashley N. Pendley, Sr., Troy A. Pendley, Betty M.
11/20/17-3/19/18 Reeves, Daryl G. Marine Corps League Springer, Nancy A. Walter, John Michelson, Marie Allen, George E. & Angelika M. Reeves, Debra G. Choike, Daniel J. & Debbie L. Lamar, Kevin T. & Tamara J. Foster, Wayne A. & Stephanie L. Harbaugh, David E. & Kathy Braddy, Thomas M. & Kelly K. Christie Rinehart, Jesse A. Rinehart, Betty L. Mace, Rick D. & Deborah L. Wisdom, Judith K. Kirgan, William C. & Mary Ellen Copeland, Cecil A. & Mary E. Davis, Mark L. & Karen L. Simpson, Mikayla M. Onder, Christina R. Tonding, Bette L. Mowery, Don & Ann B. Young, Robert B. Park, John T. & Dorcas M.
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Phelps Regional Health Care Foundation A Subsidiary of Phelps County Regional Medical Center PO Box 261 Rolla, Missouri 65402
This issue of Foundation in Focus magazine generously supported by: 20th Annual Golf Tournament
June 4th
Location: Oak Meadow Country Club, Rolla, MO 4th Annual Hospice Butterfly Release Celebration
May 19th
Location: Huffman's Flowers of the Field, St. James, MO
YOU! Would you like to see your name or business highlighted here? Support upcoming issues of the Foundation in Focus magazine with a donation to the Phelps Regional Health Care Foundation! Your donation will ensure that future issues of this publication will continue sharing the good work of the foundation with our community. Several sponsorship levels available.
INTERESTED? Contact Cameron Hance, Major Gift Officer at chance@pcrmc.com or 573-458-7699 to learn more!
If you would prefer not to receive future communication to raise funds for Phelps Regional Health Care Foundation, please call us at 573-458-7249 or e-mail us at foundationservices@pcrmc.com or write to us at PO Box 261, Rolla, MO 65402. Provide your name and mailing address to ensure we have the correct information. Please allow up to 4 weeks for us to honor your request.