White Glove Service by Paola Bertelli - ph. Courtesy by Volvo Penta
Volvo Penta is focusing increasingly the superyacht world with an international service organization that provides rapid intervention to cut downtime for owners and their boats to a minimum
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fter sales service and support have always been the jewel in Volvo Penta’s crown. And this year, both have made a further leap in quality as headquarters made the decision to create a dedicated new Marine Service
Market division dedicated solely to the nautical sector, spanning all of Volvo Penta’s market units and consequently available all over the world. “Service is changing, applications are increasingly complex, and our clients are becoming more demanding and professional, so we needed to an even more structured and coherent evolution of our network,” explains engineer Raul Lovati, who heads the Marine Service Market at Volvo Penta Italia, which has over 170 service points covering not just the whole of Italy but also Malta, Slovenia and Croatia. For the last several years, Volvo Penta has been installing triple and quadruple IPS 30 set-ups, throwing opening the door to the mega-
yacht sector on which it is now focusing with extreme precision and commitment. The natural next step was an ad hoc service managed by headquarters in close collaboration with the service network. In the yacht world, service and support are a very demanding area.
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