MHD SUPPLY CHAIN
GLOBAL EXPERIENCE WITH LOCAL DELIVERY End-to-end supply chain consultancy enVista prides itself on its empirical, outcomes-focused approach to solving supply chain problems. Peter Kendall, Managing Director APAC, tells MHD why accountability is crucial to the company’s success – and how enVista’s recent expansion into the APAC region will benefit local companies.
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ccording to Peter Kendall – Managing Director APAC at the international supply chain consultancy and software firm enVista – the group has always maintained steadfast focus on delivering results. With the vast majority of the enVista team comprised of people with strong industry experience, enVista does not engage in boosterish sales talk. “For us, it’s all about actionable outcomes,” Peter says. “We’re not big on fancy PowerPoint presentations and big glossy reports. At least 85 per cent of the actions that we recommend on client projects will be actioned within six months of that project finishing.” He says that enVista’s fundamental business model is to grow the company by delivering value, proving that value to clients, and earning the right to do more for them. “Give us a problem, and we’ll help you with it,” is how Peter summarises the enVista approach. “If we do a good job on that, it earns us the opportunity to do more to help our customers. We’ve got a more-than 97 per cent client retention rate, which I think speaks to the efficacy of our mode of operation.”
and breadth of experience across a broad range of industries. Since the bulk of our people come from industry, they’ve actually worked in the areas they now advise on. They have learnt the lessons of those industries – both good and bad. And this strong institutional knowledge is indispensable for guiding practical, actionable outcomes.” Because of the depth of consulting talent at enVista, Peter says the firm rarely outsources responsibilities when it takes on a project. “We have the capabilities end-to-end to take a project from start to finish,” he says. “The acronym for our model is ‘CIO’ – ‘consult, implement, operate’. We take total accountability for the project. The buck stops with us. We’ll identify the problem, solve the problem, and then implement the solution – often
TOTAL ACCOUNTABILITY, FROM END TO END enVista was formed in 2002 and is headquartered in Indianapolis in the United States. Its core focus has always been supply chain consulting and working with clients on technological solutions. “Our customers are retailers, manufacturers, distributors, and 3PLs,” Peter says. “Over nearly two decades we’ve built a depth 50 | MHD OCTOBER 2021
Peter Kendall, Managing Director APAC at enVista.
a technology or process solution. We won’t recommend a solution we ourselves can’t implement.”
FIERCELY INDEPENDENT enVista develops some of its own software in-house – in such areas as ‘Unified Commerce’, order management systems, and transport optimisation. But while the company seldom passes responsibility for any part of a project to third-parties, Peter says this doesn’t mean enVista is averse to implementing the best technologies on offer in the market to achieve project objectives. “We’re independent,” Peter says. “We know all of the key technologies across WMS, TMS, LMS, ERP, and e-commerce systems. The value for those working with us is access to our deep experience and expertise,
