AUGUST 2019
THE OFFICIAL PARTNER OF THE CLEANING SHOW
IN THIS ISSUE: Vacuum Cleaners
With industry sectors facing unique challenges, it is important that vacuum cleaner manufacturers offer informed solutions to meet requirements. This feature explores the changing landscape.
Manual Cleaning
A look at manual cleaning systems that provide tangible benefits for both users and customers.
Air Quality & Odour Control
We spend 90% of our time indoors, yet indoor environmental quality and its impact on health and productivity are often an afterthought. This feature examines air quality and benefits of odour control.
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Designed to deliver superior cleaning even on the toughest stains that Professionals encounter frequently, such as wine, make-up, blood, coffee, grease and food stains. It’s unique technology helps keep your whites looking white for longer. Save on labour and utility costs as there is no need to pre-soak, pre-wash or hot wash, as Ariel Professional delivers outstanding results in the 1st wash at low temperatures. For more information call Freephone (UK) 0800 716 854, (ROI) 1800 535 119 *Stain removal tested among professional detergents. **Results on chocolate, tomato and coffee stains; white mixed polyester and cotton washed at 40°C.
The Official Partner of the Cleaning Show
AU GU S T 2019
PLUS: • Industry news • People • Contracts • Products
Vacuum Cleaners
Manual Cleaning
With industry sectors facing unique challenges, it is important that vacuum cleaner manufacturers offer informed solutions to meet requirements. This feature explores the changing landscape.
A look at manual cleaning systems that provide tangible benefits for both users and customers.
>>> page 22
>>> page 27
Air Quality & Odour Control We spend 90% of our time indoors, yet indoor environmental quality and its impact on health and productivity are often an afterthought. This feature examines air quality and benefits of odour control. >>> page 28
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EDITOR’S LETTER C&M
The plastic pledge This issue features an article on the cleaning industry’s plastics
As part of this initiative, members of the CHSA have been
pledge - to reduce, reuse and recycle (see page 30). Members
surveyed to get an insight into the use of plastics in the
of the CHSA, the CSSA and WAMITAB have produced a joint
manufacture and distribution of cleaning and hygiene
statement of intent: ‘Plastic is embedded in every part of the
products. The initial results are encouraging. Furthermore,
cleaning and hygiene supply chain, from the manufacture of
the CSSA’s recent survey into green issues in the cleaning
plastic sacks and the bottles containing cleaning chemicals to
industry highlighted strategies employed by members to
the packaging of individual products. This is why we have come
reduce plastics. The next step in the development of the
together to address the challenge - an effective solution is only
Cleaning Industry Plastics Pledge is to understand better
possible through cross sector collaboration.’
the way in which plastics are used so the industry can develop a route map for evolving all in the cleaning and
The result of this collaboration will, I hope, be a sensible and
hygiene sector toward the most sustainable plastics and
pragmatic approach to the use and disposal of plastics, or the
their re-use and recycling.
use of alternatives where appropriate. It would be unrealistic to suggest that the industry can switch from plastic to another
This is a really encouraging start, and evidence of the cleaning
material in all circumstances - in many cases other materials
sector’s concern for the environment, and for those people
will not be as effective or will introduce new, potentially
employed within the industry. I look forward to following the
unforeseen, environmental challenges of their own.
initiative as it unfolds, and reporting on the positive results it is achieving.
The CHSA, the CSSA and WAMITAB have come together to tackle this issue head on. They are developing a cleaning industry
Wishing you a happy, clean, tidy and healthy month ahead.
standard on plastics around the mantra ‘reduce, reuse, recycle’ and have called it the Cleaning Industry’s Plastics Pledge. The pledge will contain information on how to reduce plastic use and waste; advice on the best practice for plastic use, including information on the most appropriate plastic type for the task or job in question; and best practice for recycling, including advice
Neil Nixon, Editor
on which labels to use.
Cleaning & Maintenance Magazine
@cleaningmag
WWW.CLEANINGMAG.COM
Cleaning&Maintenance
AUGUST 2019 5
Simplification and recognisability are the two keywords at the root of this rebranding. A font with simple lines was used together with a yellow element – a lightning bolt – symbolising strength and speed, two qualities that reflect Lavorwash’s current objective: to become stronger and more innovative in the world of domestic and professional cleaning. The launch of this rebranding represents a further milestone in our growth and business development.
Cal Crutchlow Lavor major sponsor - LCR Honda Team
Lavor GB, Unit 18, Park Court, Sullivans Way, St.Helens WA9 5GZ Tel: 01744 738 079 Email: sales@lavorpro.co.uk Website: www.lavorpro.co.uk
Discover the full range at www.lavorpro.co.uk
CONTENTS C&M
22 Feature: Vacuum Cleaners With industry sectors facing unique challenges, it is important that vacuum cleaner manufacturers offer informed solutions to meet requirements. This feature explores the changing landscape.
AUGUST 2019
08 15 17 18 28 30 32 34 36
Industry News In the news this month… Design for recycling and an integrated approach: messages from CHSA’s plastics conference, FM workers display higher levels of hygiene, MP opens engineering facility in Bradford. People Personnel news and new appointments from across the cleaning and FM sectors. Contracts We take a look at all the latest contracts awarded across the industry. Clear Impressions Sponsored feature from Grundon Waste Management. Feature: Air Quality & Odour Control We spend 90% of our time indoors, yet indoor environmental quality and its impact on health and productivity are often an afterthought. This feature examines air quality and benefits of odour control.
27 Feature: Manual Cleaning A look at manual cleaning systems that provide tangible benefits for both users and customers.
Special Report: The cleaning industry’s plastics pledge: reduce, reuse, recycle. Special Report: ‘Licenced to clean’ - BICSc opens new training suite. Special Report: Ensuring your premises are a hygiene haven this summer. Paul Casson, technical field manager at Rentokil Specialist Hygiene, and Jamie Woodhall, UK technical and innovation manager, Initial Washroom Hygiene, report. New Products An overview of some of the new products available on the market this month.
05 Editor’s Comment
16 BICSc Comment
Looking back at the past month in the cleaning sector.
In plain English please
WWW.CLEANINGMAG.COM
20 BCC Comment Saying hello then waving goodbye
21 A job worth doing – a contractor’s blog. Lee Andrews reports.
AUGUST 2019 7
C&M INDUSTRY NEWS
Design for recycling and an integrated approach: messages from CHSA’s plastics conference TWO dominant messages emerged from the
is capturing it efficiently from the waste flow.
Cleaning and Hygiene Suppliers Association
The infra-red scanners, for example, cannot
(CHSA) conference on plastics. First, products
identify the type of plastic if it is black. Products
packaging and processes need to be designed
designed with this in mind will radically change
with recycling in mind, and second, an
our rates of recycling.” Anthony Holley explained the imperative
integrated approach, from the start to the finish
of collecting and sorting waste quickly and
of the supply chain, is crucial if recycling is to
easily into individual waste streams if recycling
be increased. CHSA members, who are working hard to build environmental sustainability into
can be almost endlessly recycled with a carbon
rates are to increase. He said: “There needs to
the heart of their businesses, were addressed by
footprint lower than current alternatives. A
be simpler and more consistent packaging at
a panel of experts.
predominantly circular plastic economy is
source, designed for recyclability and using
possible, but product and packaging design can
more recycled content, together with clear and
executive director of the Foodservice Packaging
make it difficult to extract and recycle each type
consistent labelling for consumers. This will feed
Association (FPA); Mark Roberts, managing
of plastic from the waste stream. In addition,
into consistency at the collection end, reducing
director of Plasgran, a leading recycler of plastic
consumers are confused about what is possible
confusion about what can and can’t be recycled
waste in the UK and part of RPC bpi Group;
and what they need to do to facilitate recycling,
across the board. Personal responsibility is as
Anthony Holley, development director of waste
often throwing plastic into general waste as a
important as producer responsibility.”
management company, Biffa; and Richard
result. Educating people and businesses on the
Finally, Richard Lainchbury explained how
Lainchbury, operations director at Bunzl
best practice for collecting, sorting and cleaning
the company is segregating waste streams and
Cleaning and Hygiene Supplies, responsible for
waste at source will boost recycling of plastic.
adopting a plethora of small but impactful
the company’s waste management strategy.
An integrated supply chain, each element
changes: “We have set a minimum standard for
structured to facilitate recycling, will also make
all our sites. Each one has to have segregated
a significant positive impact.
waste streams in order to maximise recycling
The panel comprised: Martin Kersh,
“Our members want to do the right thing in terms of environmental sustainability,” said CHSA chairman, Stephen Harrison. “Our expert
Martin Kersh began by providing an update
opportunities in the office and warehouses.
speakers provided valuable information. As an
on legislation affecting business, urging
All branches are reusing packaging and
association we are taking it forward to develop
delegates to engage actively in relevant
equipment to reduce reliance on plastics we
a practical roadmap our members can follow to
consultations. He said: “Your voices need to be
are introducing water tape dispenser machines
improve their processes and procedures as we
heard if we are to reach a position where this
to remove polypropylene tape across our
work towards an efficient and environmentally-
valuable material is used in an environmentally
branches and trailing alternatives to pallet
friendly circular economy.”
sustainable way. In particular, ‘producer
wrap. By adopting the mantra of reduce, reuse
responsibility’ means the manufacturer is
and recycle, small changes like these are having
the planet triggered a backlash, yet it is an
responsible for what ultimately happens to the
a big impact in our business.”
incredibly versatile material, all types of which
plastic. If this is the case, a responsibility must
WWW.CHSA.CO.UK
The perception plastic is suffocating
also be placed on the consumer to dispose of the product correctly. Littering, for example, or a failure to provide access to appropriate recycling facilities must be properly addressed.” Mark Roberts made clear the real challenge for recyclers is extracting plastic from the waste stream: “We have the technical expertise to recycle every type of plastic. The challenge
LOYA 2019: sponsorship opportunities THE Loo of the Year Awards is inviting
Friday 6 December at the Soco St Johns
entertainment, a supplier’s exhibition, plus
companies providing products and services
Hotel, Solihull.
networking opportunities.
to washroom providers to become sponsors
The event presents puts sponsors in front of
Sponsorship packages are affordable and
of the 2019 Loo of the Year Awards. The
an audience of up to 400 guests, all connected
can be created to meet an individual sponsor’s
awards scheme promotes its sponsors
with the provision of washrooms. In addition
needs and budget. For more information
throughout the current year which culminates
to the presentation of a range of national and
contact Mike Bone on 01403 258779 or via
in the awards event - the ‘washroom Oscars’
UK/Ireland awards and trophies, there is first
email: mike@loo.co.uk.
– which, in 2019, will be in the daytime on
class hospitality throughout the day, excellent
WWW.LOO.CO.UK
8 AUGUST 2019
WWW.CLEANINGMAG.COM
*
BEFORE WASH
NEW Improved Formula
AFTER WASH**
Designed by Professionals for Professionals
Designed to deliver superior cleaning even on the toughest stains that Professionals encounter frequently, such as wine, make-up, blood, coffee, grease and food stains. It’s unique technology helps keep your whites looking white for longer. Save on labour and utility costs as there is no need to pre-soak, pre-wash or hot wash, as Ariel Professional delivers outstanding results in the 1st wash at low temperatures. For more information call Freephone (UK) 0800 716 854, (ROI) 1800 535 119 *Stain removal tested among professional detergents. **Results on chocolate, tomato and coffee stains; white mixed polyester and cotton washed at 40°C.
C&M INDUSTRY NEWS
FM workers display higher levels of hygiene NEW research suggests that FM workers are
Dominic Ponniah, CEO at Cleanology,
more likely than others to blame colleagues
said the research showed an interesting
for spreading illness, and also tend to take
perspective on cleanliness and ways in
cleaning into their own hands to maintain
which pressure to attend, even when under
hygiene levels.
the weather, has an impact on effective working. He said: “Our findings raise
The report, commissioned by Londonbased cleaning firm Cleanology, looked
important questions about standard work
into behaviour around illness and work,
practices and whether businesses would
and attitudes towards workplace hygiene.
benefit from encouraging people to work
Interestingly, it found that 80% of FM workers
from home. More than half of those surveyed
believe sick colleagues are responsible for
had caught a cold from a colleague, while
passing on germs, compared to just 66% of
62% agreed that they are not able to work
employees in other sectors.
to the best of their abilities when they are sick. Respondents felt guilty for coming to
FM staff also appear to be more hygieneconscious than their counterparts in other
work coughing and sneezing, and 57% of FMs
industries, with just over half being likely
felt that they were likely to make mistakes.
to carry sanitising spray at work – 16%
While only a quarter of people blamed a dirty workplace for catching an illness, two out of
more than across wider industry. The survey also found that almost two-thirds of workers
when they are ill, even though it impedes
five carry cleaning wipes. For us, as cleaners,
feel under more pressure to go to work
their productivity.
this is a telling insight into the standard of cleaning in many workplaces. For employers and FMs, it must also raise questions about the link between cleanliness in the workplace and productivity.” The survey was conducted by Sapio Research, which questioned 1056 respondents. Of these, 51 were facilities managers. Gender differences were highlighted, with one third of men taking sick days, compared with just under a quarter of women. Men are also more likely to work from home when they are sick. 25% of male workers reported having to take matters into their own hands by cleaning the workplace toilet, compared with just 17% of women. WWW.CLEANOLOGY.COM
Miwest Services launches to service Host customers FOLLOWING the recent closure of Host UK Ltd
know will be appreciated by our customers
t/a Host von Schrader, managing director Mike
following a somewhat disturbing month or
Egerton has announced that he and his team
so of trading this year. We all look forward to
will be opening a brand new and independent
getting started as Miwest’s doors opened on
business to provide a nationwide repair and
Monday 1 July. We have already received a
servicing operation.
huge amount of support from our customers who are delighted that their machines can be
Miwest Services Ltd will be based at 6 Windle Court, Clayfield Industrial Estate,
the Host dry extraction cleaning system
kept in the best possible condition and that,
Neston, CH64 3UH and will offer all existing
within the UK marketplace and a close
importantly, they can continue to provide
and new Host users a dedicated repair and
and fruitful relationship has been built up
their customers with the levels of service and
servicing operation run on a day to day basis
by Wendy and Steve with all UK users and
carpet cleaning capabilities that only the
by Steve Parker and Wendy Mangan, who have
distributors. They will continue to supply
Host system can deliver.”
both joined Mike Egerton in this new venture.
the level of service and commitment to
Mike Egerton said: “Over the years this
their customer base in the same reliable
on mikee@miwest.co.uk.
and friendly manner - something which we
WWW.MIWEST.CO.UK
is the team that has successfully grown 10 AUGUST 2019
For further information contact Mike Egerton
WWW.CLEANINGMAG.COM
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C&M INDUSTRY NEWS
MP opens engineering facility in Bradford A brand new engineering facility at Cutler Heights, Bradford, was officially opened recently by Judith Cummins, MP for Bradford South, on behalf of chemicals specialist Christeyns. A further significant investment in facilities for Christeyns in Bradford, this new Cutler Heights location will provide an important hub for its commercial laundry engineering division, currently handling multi-million pound contracts for laundries nationwide. “As the largest player in the UK commercial laundry sector with around 75% market share, high-tech engineering systems have become a critical part of our customer offering,” said operations director, Dave Aveyard. “This new facility will mean we can better serve our growing customer base and be future ready.” Judith Cummins MP cut the ribbon with
Apprentice Jordan Jeffery in the new workshop.
the help of Christeyns apprentices Hena Arif and Jordon Jeffrey and declared the
other companies from the area who are not
purpose-built space was required. This new
facility officially open. “It was an honour to
already doing so to offer apprenticeship
5600 sq ft facility at Cutler Heights provides
open Christeyns’ new engineering facility
opportunities. There are some great young
double the amount of space, a spare parts
with some of the apprentices from its
people out there who are our future.”
warehouse, maintenance workshop with
workforce. Christeyns is a great example
Previously the engineering facility was
tool stations for equipment testing and
of a company that is taking the lead on
housed at Rutland Street but due to its
refurbishments, modern meeting room and
offering apprenticeship schemes to the next
increasing importance in the Christeyns
training facility, as well as offices.
generation of our local workforce. I urge
product and service offering, a larger,
WWW.CHRISTEYNS.COM
Wates FM – a new name in facilities management THE Wates Group is set to expand its
deal of synergy between Wates Living
market. Our success to date has been
facilities management offering with the
Space and Wates FM and aligning the two
founded on our determination to understand
launch of Wates Facilities Management
businesses will enable us to significantly
and respond to our customers’ individual
(Wates FM) - a new business with expanded
enhance our service to clients. Operational
needs, something that has made us a trusted
nationwide capabilities.
efficiency is essential when working with
facilities management partner. I very much
the public sector and this is something that
look forward to the next steps in this journey
FM, Wates FM will build on its existing
underpins Wates Living Space’s position as
and to working alongside our colleagues in
nationwide portfolio of total facilities
a leading UK provider of housing repairs
Wates Living Space. Our financial stability,
management services across a range of
and maintenance. Wates FM will be able to
our shared expertise and commitment to
environments, including banking, retail and
benefit from this emphasis to expand our FM
impeccable standards of service delivery, and
healthcare, and will seek opportunities to
services into the public sector, building on
our continuous drive to innovate, will cement
provide facilities management support to both
the expert front-line services that our two
Wates FM’s position as a leading provider of
private and public sector customers.
businesses provide.”
facilities management services to both public
Formerly operating as Wates Smartspace
Wates FM will become part of Wates’
James Gregg, managing director of Wates
and private sector customers.” Wates FM currently manages over 350
Property Services division alongside the
FM, added: “The launch of Wates FM is a
group’s Living Space business which provides
positive step that will support the adaption
commercial properties, delivering services
planned and responsive repairs for over
of our FM services to the needs of an evolving
including statutory compliance, cleaning,
500,000 social housing properties. David Morgan, managing director of
security, catering, porterage, front-ofhouse, help desks, and computer-aided
Wates Living Space, said: “Wates’ continued
facilities management (CAFM), as well as
success is built on the breadth of our
mechanical and electrical and building fabric
in-house capabilities and our agility in
maintenance through a mix of site based and
identifying and maximising complementary
mobile teams.
areas of our business. There is a great
WWW.WATES.CO.UK/FM
12 AUGUST 2019
WWW.CLEANINGMAG.COM
INDUSTRY NEWS
C&M
DCA celebrates its fifth birthday BRITISH Cleaning Council member - the
We also had highly professional, responsible
Domestic Cleaning Alliance (DCA) - is this year
service providers competing with unreliable
celebrating its fifth anniversary. Founded in 2014
and uninsured cash-in-hand operators. After
by Stephen Munton (pictured with Stan Atkins),
more than a decade working in the industry
the DCA’s mission is to support the needs of the
and several years of research, I founded the
people and businesses that provide cleaning
DCA as I wanted to create a level playing field
services within other peoples’ homes.
and set some industry benchmarks which were previously non-existent. For example, there is
which was previously working in the shadows.
include domestic cleaning training, advice
currently no law which says a cleaning business
Stephen’s commitment to ongoing professional
on running a cleaning business, discounts on
has to have any sort of insurance, but we insist
development and raising standards within
supplies, equipment and insurance, plus peer-
all members prove to us upon application
domestic cleaning should also be applauded
to-peer networking opportunities - was inspired
that they have a public liability policy in place.
in what is a rapidly growing and economically
by Munton’s experience within the domestic
Further, once accepted as a member, their full
significant sector of the cleaning industry.”
cleaning sector.
company details are listed on our website for all
The DCA’s services and benefits - which
Last year the BCC awarded the DCA a grant
to see - including the taxman. No matter what
to host a special industry workshop which was
business back in 2003 and found the UK
the size of a cleaning business or how long it’s
aimed at supporting new domestic cleaning
domestic cleaning industry to be fragmented,
been trading, so long as it’s legal and insured,
business owners who were looking to grow their
unregulated and with a ‘wild west’ culture
the owner can apply for membership. Five years
businesses and improve their processes when it
that didn’t really benefit professional service
on, we’re growing all the time, and I would like
came to recruiting and retaining staff.
providers or their customers. There were no
to thank the British Cleaning Council for its
shared standards regarding what a domestic
support since we joined them in 2015.”
Stephen Munton said: “I started my cleaning
cleaning service should actually be offering,
Stan Atkins, outgoing chair of the BCC,
Stephen celebrated the DCA’s fifth birthday with a special BCC branded cake which was presented to Stan Atkins at a recent BCC
what service levels to work to, or what the
said: “Stephen has done an incredible job
members’ meeting.
client could expect if anything went wrong.
to shine a spotlight on an industry sector
WWW.DOMESTICCLEANINGALLIANCE.CO.UK
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sales@prochem.co.uk
www.prochem.co.uk
AUGUST 2019 13
C&M INDUSTRY NEWS
Open for entries: the 2020 Golden Service Awards THE 2020 Kimberly-Clark Professional Golden
and stakeholders, and play a part in driving
Service Awards are now open, closing on 27
industry standards.
September this year. This is an opportunity
The 2020 Golden Service Awards will be
for cleaning companies, facilities companies
presented on Wednesday 4 March 2020 at the
and in-house cleaning teams to showcase the
London Hilton on Park Lane. Sponsorship opportunities remain available
highest standards of cleaning excellence.
- for more information please contact Suzanne
The Golden Service Awards offer businesses the opportunity showcase their good work,
Howe on 0203 468 0923 or
recognise teams and individuals, win new
info@suzannehowe.com.
contracts, strengthen relationships with clients
WWW.GOLDENSERVICEAWARDS.CO.UK
Genesis Biosciences scoops ‘green champion’ award PIONEERING natural microbial and anti-
be named ‘green business of the year’ by the
the use of harsh chemicals which are known
microbial solutions manufacturer, Genesis
Cardiff Business Awards. Our Eco-Benign
to harm the environment. Ensuring companies
Biosciences, has been recognised for its
foundation delivers biological products that
are environmentally responsible is so important
commitment to the environment at this year’s
out-perform the alternative solutions without
and we are happy to be leading the way in
Cardiff Business Awards. Genesis Biosciences won the ‘Green Business
Cardiff. In a market which is dominated by harsh and sometimes dangerous chemical cleaners,
of the Year’ trophy in the awards that celebrate
Genesis is developing products that are putting
the entrepreneurial and innovative ventures
end-user safety, social responsibility and
leading the way within the Welsh capital city.
environmental considerations first, and that
Genesis Biosciences managing director, Emma Saunders, said: “We are so proud to
14 AUGUST 2019
belief is at the heart of the company’s culture.” WWW.GENESISBIOSCIENCES.CO.UK
WWW.CLEANINGMAG.COM
PEOPLE
C&M
New MD at phs Direct WASHROOM and
Hygiene, delivering double digit growth year
are motivated to becoming the supplier that
hygiene services
on year. Following its merger with Diversey, he
customers choose to trust to manage their
provider phs Group
became its global head of CRM and business
hygiene needs and I hope to empower the
has appointed a new
development director for the UK and Ireland,
team so we can go on this journey together and
managing director
rolling out its new global sales, service and
achieve more every step of the way.”
of its consumables
marketing processes. He said: “I have always
business. Warren
known of phs and, now that I’m here, I’m proud
said: “phs is a long-established and well-
Edmondson has taken the helm as MD at phs
to be associated with one of the most recognised
known business in the industry and over the
Direct which provides a range of specialist
brands in the hygiene industry. With a new CEO,
past year, we’re building new foundations to
consumables from toilet tissues and dispensers
phs is on a new mission to enhance the business
deliver growth and stand ourselves apart in
to cleaning supplies and vending services. He
and I wanted to be part of this exciting new
our offering to customers. Warren brings with
will also be responsible for the phs product
chapter. Our vision is for phs Direct to become
him valuable knowledge and experience in
team based in Tamworth as well as phs-owned
a complete hygiene solution provider where
managing and growing cleaning and hygiene
hand dryer supplier, Warner Howard.
customers feel all their hygiene, chemicals and
businesses and we are confident that he will
consumables needs can be serviced in one place
lead phs Direct through this exciting new
director, Edmondson spent nearly six years at
and can consolidate their supplies through
transition with great success.”
chemicals and ancillary product supplier Zenith
one experienced and trusted source. Our staff
WWW.PHS.CO.UK
As an experienced sales and marketing
David Taylor-Smith, CEO at phs Group,
Sodexo to create network for ex-military and reservist employees SODEXO has worked with the British military for
The network will initially launch within
with 203 employed. Sodexo is proud to support
over 30 years delivering services to support the
Sodexo’s Government and Agencies business
and provide employment opportunities at every
entire armed forces community from serving
which currently hold a number of key military
level to those leaving the military.
personnel, their families, veterans, reservists,
contracts, but once established will extend to
and cadets. Sodexo was an early signatory
relevant employees from across its business.
Oliver Smith, centre manager, defence, Sodexo UK and Ireland, who was a Royal Navy chef
The aim of the network will be to create a
serving on multiple ships, said: “After spending
commitment is the continual support in the
forum for employees to share their experiences
five years with the Royal Navy taking up a role in
employment of ex-armed forces personnel and
as well as provide advice and support for new
the FM industry has been an easy transition. The
their families as well as those employees which
recruits so that Sodexo becomes known as an
industry offers similar structured processes and a
are members of the reserves.
employer of choice for those leaving military
clear leadership vison much like the armed forces,
life or are part of, or interested in joining, the
and working on an MOD site feels like coming
intention to develop and launch an employee
reserves. As part of Sodexo’s ‘public service
home after working in various restaurants on the
network specifically aimed at employees with
pledge’, a target has been set to employ 200
high street before joining Sodexo.”
a military background, and/or are reservists.
ex-service personnel, which Sodexo achieved
WWW.SODEXO.COM
of the Armed Forces Covenant. Part of its
To build on this Sodexo has announced its
Manufacturer adds colour to its charity credentials BIO-Productions’ MD Angela Gill, HR manager
coloured powdered runs thrown in. Contestants
stations and 20 music zones. When it all got too
Sara Gibb and sales administrator Morwenna
negotiated 20 obstacles with eight colour
much, they were able to recover in a special
Bunt took part in the Colour Obstacle Rush event in Brighton recently. The fundraising
chill out area. Morwenna Bunt said: “The Colour Rush
trio participated in support of their
on Saturday was so much fun. It was great
designated charity, St Peter and St James
to be part of such a huge crowd who were
Hospice. While the event is not marketed as
all there for their own personal reasons. As a
a fundraising platform, the Bio-Productions
team we wanted to raise money for a charity
team paid an entrance fee and in addition
that was both local and close to our hearts. I
pledged to raise £200 each for their chosen
personally ran this for St Peter and St James’
charity. So far the threesome has raised over
as they provided so much help and support
£700 and is hoping to add to this. Earlier this
throughout the final stages of my nan’s life
month Sara Gibb staged her own mini bake
in 2010. The Colour Rush was a thoroughly
off where she traded sweet treats with staff at
enjoyable way to raise awareness and it was a
HQ in return for donations.
fantastic feeling to be part of such a motivating
The Colour Obstacle Rush combines the
and supportive team, I’m looking forward to our
thrill of an obstacle course over 5km with the
next challenge!”
atmosphere of a music festival and the fun of
WWW.BIO-PRODUCTIONS.COM
WWW.CLEANINGMAG.COM
AUGUST 2019 15
C&M BICSc
In plain English please THE use of technical language
heard someone say AI, I’m sure your first thought would be
and business jargon is
so that they are expressed more clearly. The organisation campaigns against so-called ‘gobbledygook’ and misleading public
commonplace these days,
artificial intelligence, not
but why? Do managers and
active ingredient as it is
information, so headlines like ‘The scale of
employees feel like these
sometimes used for in
unknowable consequences that the United
fancy terms and acronyms
cleaning. Sometimes it’s
Kingdom has brought upon itself – and
sound savvy? Do they give
better to keep it simple
the rest of the world – with the vote in the
the people that use them
and communicate in plain
referendum to leave the European Union
English, especially if there’s
was best gauged by the relative sobriety
comfort? Jargon certainly has its purpose
a chance that you will have to explain what
with which one of the leave camp’s most
when used in the right way but, more often
you have said.
voluble campaigners reacted’…are a thing of
a sense of community and
than not, I find it is used to impress rather
Communication is particularly important in the cleaning industry, where almost a
than inform.
the past! If you’re not sure whether your message
Jargon is defined as ‘special words or
quarter of workers are born outside of the
is clear enough, ask yourself the following
expressions used by a profession or group
UK, and English is not their first language.
questions: Is there a simpler way to say
that are difficult for others to understand’.
During my years working in contract
what you want to say? Does the word
Simply put, it refers to any word or phrase
cleaning, language barriers were one of the
have multiple meanings? Will others
that loses or changes meaning when you use
biggest challenges I faced, so it makes sense
know what the acronym means? If your
it with people who aren’t in your field.
to not overcomplicate things further by
neighbour, friend or family member wouldn’t
adding in unnecessary words and acronyms
understand the message, then change it.
that some individuals won’t understand.
Jargon is great if you want to exclude people
To outsiders, these terms can sound obscure and even pretentious. For example, how would you feel if your doctor told you
There is an organisation that supports
and make yourself feel special. My advice,
that you just had a myocardial infarction
my views called ‘Plain English’ that helps
stick with plain English.
rather than a heart attack? Also, if you
companies edit and rewrite their documents
WWW.BICS.ORG.UK
NEW BACKPACK VACUUM 36v (Twin 18v) Brushless Backpack Vacuum Cleaner DVC261ZX11
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Max Sealed Suction Max Air Volume Suction Power Paper Dust Bag Cloth Dust Bag Net Weight Run Time 2x 6.0Ah
11kPa 2.3 m³/min 105 Max 2.0L 1.5L 3.8 - 4.5kg 140 Mins (Low)
Memory Function Starts-up in the same suction power as when you finished
Controller On/Off switching and max/high/low settings Twin 18v Batteries Power the 36v motor for maximum suction
COME AND SEE US AT THE CLEANING SHOW - STAND H15 www.makitauk.com
16 AUGUST 2019
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CONTRACTS C&M
Cordant extends relationship with Eurotunnel terminal - otherwise known as the Victor Hugo
to excellence at every opportunity whilst
Building - and additional office space, including
working at the Victor Hugo Building. We are
general and high-level cleaning, washroom
now excited to further extend this partnership
services and window cleaning, plus emergency
and we are sure that this latest agreement
cleans as required.
will benefit the 10 million passengers that use
Since 2015, Cordant Services has also taken responsibility for scanning passenger passports
Eurotunnel each year.” Guy Pakenham, managing director at
CORDANT Services, part of Cordant Group,
before sending the information to the Home
Cordant Cleaning, said: “We are extremely
has secured a three-year extension to continue
Office for analysis. The team works to strict
proud to extend this successful relationship
providing a full portfolio of cleaning solutions
scanning targets with a key objective of not
for at least another three years and I want to
to Eurotunnel. This new contract further
causing any delays to passenger journeys.
thank my team members for their continuing
strengthens the long-standing relationship
The contract will continue to be fulfilled by a
hard work and dedication. A clean and safe
between the two organisations, who have
dedicated team of 35 operatives supported by
environment is a crucial part of delivering an
worked together since 2008.
an on-site management team.
exceptional customer experience and this new
Under the terms of the new agreement,
Reena Moseley, property services at
contract illustrates our ability to work closely
Cordant Services will continue to deliver a wide
Eurotunnel, said: “Since 2008 Cordant
with our clients to ensure they meet their goals.”
range of solutions at the Folkestone passenger
Services has demonstrated its commitment
WWW.CORDANTGROUP.COM
JPC appointed to King’s Cross Estate SAMSIC-owned JPC Cleaning has been
all public areas and buildings managed and
a respect for the environment and its heritage
appointed to provide cleaning and
maintained by King’s Cross Estate Services.
are core to this development and we are very
environmental services to London’s fast-
Branded as the Environmental Services Team,
proud to play our part in ensuring that it is
expanding 67-acre King’s Cross estate. One
JPC’s team is providing vertical and horizontal
always clean and safe.”
of the city’s largest ever redevelopments,
cleaning as well as environmental waste
WWW.JPC-CLEANING.COM
King’s Cross is being transformed from an
services to the site.
underused industrial wasteland into a new zone
JPC managing director, John Conry Jnr,
comprising homes, shops, offices, galleries,
said: “Our expertise in providing innovative,
bars, restaurants, schools, and a university
progressive solutions in a socially-responsible
across 26 acres of streets, parks and squares,
way to large scale mixed-use developments
with its own brand new postcode: N1C.
bring to King’s Cross an ethos in harmony with
London-based JPC has been appointed to
the site owners’ own values. Sustainability and
Cloud innovation transforms Community Clean COMMUNITY Clean has transformed its
Community Clean services a diversity of
and paperwork systems to be incorporated into
business by equipping field operatives with
sectors such as construction, rail, highways,
a single, integrated process. Using their tablets,
tablets connected in real-time to the office
facilities, and housing. Clients include Network
field operatives can now instantly see all the
to replace paperwork. As a provider of
Rail, Skanska, Balfour Beatty and BAM and,
relevant project paperwork, health and safety
regeneration, protection and maintenance
working with Costain, the company recently
documentation, maps, and photos. Worksheets
services, Community Clean is using the mobile
helped restore over 40,000sqm of Victorian
are now on the tablets and with mandatory
workforce system from BigChange to manage
brickwork during the refurbishment of London
health and safety reports, management can
operations nationwide. The system, called
Bridge station.
ensure that all the right paperwork is complete,
JobWatch, also automates all back-office
“Our main focus is to do our best to help
first time. “Getting paperwork back and forth to
functions as part of a complete 5 in 1 solution
regenerate and maintain the environment
delivered via the cloud.
in which we live,” said Andy Izzard, director,
operational teams was onerous and very time
Community Clean. “We see evolution and
consuming with inevitable delays to invoicing,”
innovation as things that make us stand out
said Clare Branch, HSEQ manager. “BigChange
and the IT solution provided by BigChange
has made it much easier to manage projects
really has put us ahead of the pack.”
and we no longer need to chase paperwork. We
Community Clean’s work is very diverse which
are now dealing with more projects, with less
adds complexity to managing the business
staff, in a far more efficient manner. And with
and the company was previously using three
the data being available instantly, invoicing is
separate systems and various spreadsheets.
done on the same day, improving cashflow.”
BigChange has allowed the previous workflow
WWW.BIGCHANGE.COM
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AUGUST 2019 17
C&M SPONSORED FEATURE
How green is your office? From energy efficient lighting to reducing food waste, from increasing recycling to employee engagement – the ways to turn your office green are many and varied. The challenge is knowing where to start, which is why Grundon Waste Management has put together a simple guide packed full of advice and ideas. In part one, Steve Hill sets the scene and provides top tips to put your organisation on the path to improving its environmental credentials. The government’s 25-year environment plan sets out goals for improving the environment within a generation. Targets include maximising the value and benefits we get from our resources, cutting greenhouse emissions and eliminating avoidable plastic waste by the end of 2042. And while it might appear as if we all have a virtual mountain to climb, there are plenty of things we can do now which will all help make a difference in the longer term. Take for instance resource efficiency: understanding how much you consume can help you understand opportunities for change; improving your environmental performance can save you money and may even win you awards; and when it comes to appealing to new employees, one recent survey found that nearly 40% of millennials had chosen a job because of a company’s reputation for sustainability. 18 AUGUST 2019
Here’s how you can make a difference: Getting started Being able to quantify the different resources you either use or generate is your number one priority. Undertaking audits will cover everything from energy, water, carbon emissions, and office consumables, to identifying where your waste comes from and what you do with it. For energy and carbon emissions, organisations such as Natural Capital Partners will provide valuable advice, or free online carbon benchmarking tools are available try Compare Your Footprint. For waste, speak to a reputable waste management company or go online to the Waste & Resources Action Programme (WRAP) for guidance and support. Benchmarking and measuring your data Good data provides a baseline for
tracking future performance in months and years to come. Interrogate existing data sources, such as: utility meter readings; energy and water bills; waste transfer notes and waste bills; and measure the cost and usage of office consumables (eg paper, ink/toner cartridges, paper cups, paper towels, etc). Apply relevant measurements (eg KWh for energy consumption, litres for water usage and tonnes of waste arising) and set regular monitoring periods. This will help establish ongoing usage and identify peaks and troughs, enabling you to see where progress is being made, identify successes and highlight areas for improvement. Know your targets and set clear goals It’s essential to identify company priorities and set specific targets, for example: • r educing energy consumption and carbon emissions. WWW.CLEANINGMAG.COM
SPONSORED FEATURE C&M
• cutting water usage. • improving recycling rates. • diverting waste from landfill. Don’t try to tackle everything at once, work out which areas are likely to have the biggest impact and may be easier to achieve. Prioritise your goals, set key performance indicators (KPIs), action points and a realistic timeline with regular reviews to keep you on track. Waste hierarchy This is also a good time to consider how you can adopt the waste hierarchy - ways in which you can prevent and reduce waste, as opposed to simply finding ways to reuse or recycle it. Selecting the right supplier to work with you So far, so good, but to get the maximum benefit and knowledge to help deliver against these goals, it pays to seek expert help. Here are some useful questions to ask: • Does your energy supplier provide you with 100% green energy from renewable sources? • Will your waste management provider conduct a site audit and make practical recommendations? Have they provided you with the right containers and a bespoke collection service? Do they offer accurate waste reporting? Do they work with you to engage and educate your employees? • Does your office supplies
Conducting a waste audit.
provider offer a range of ‘green’ products with reduced or 100% recyclable packaging? Developing policies and procedures Keeping on track needs clear policies and procedures and your suppliers should work with you to help develop these. Create strategic action plans for improving performance in key areas, including energy management, carbon emissions, waste management and recycling, and procurement. In the case of waste management, these policies and procedures can be applicable to each and every waste stream you produce. Look for ideas that deliver maximum efficiency - segregating different waste streams can earn rebates, installing a compactor will reduce collection journeys and therefore your carbon footprint.
Installing a compactor helps to reduce collection journeys and therefore your carbon footprint.
WWW.CLEANINGMAG.COM
Understanding your legal obligations Staying on top of the latest legislation can be challenging and time-consuming but ignoring it can risk fines and damage to your organisation’s reputation. Seek out experts who will guide you - when it comes to waste, it is the responsibility of the waste management provider to keep customers up-to-date. Find a good supplier and they will do the hard work for you. Leadership buy-in and employee engagement Sustainability has to be driven from the top down, so make a business case for board-level engagement and investment - for example, having a director as part of your ‘green team’ demonstrates real commitment - and ensure all employees know and understand what you are trying to achieve. Present an all-round picture, don’t just focus on the cost savings, draw attention to other valuable benefits, such as resource efficiencies, CSR benefits (along with the positive PR this can bring), employee engagement and wellbeing, and the supply chain. Look out for part two next month, with more ideas and advice, including sustainable procurement and how technology is boosting recycling. In the meantime, for information and advice on waste management, please contact: info@grundon.com or call 01753 686 777. AUGUST 2019 19
C&M BCC COLUMN
Saying hello then waving goodbye Paul Thrupp, the new chair of the British Cleaning Council, reports. IF any of you read Stan Atkins piece on this
facing the cleaning industry which I intend to
page in the previous edition of Cleaning &
pursue in my chairman’s role. This doesn’t
more innovative projects can now be supported without the need for match-funding.
Maintenance, you will know that it
just include important issues like skills
talked about his time as BCC chair
and training, improving working
itself, in both London and Manchester, is another
conditions, promoting the
target, again building on the fantastic job the BCC
drawing to a close. He also
Boosting the reputation of The Cleaning Show
said that the practise of this
Living Wage, better operative
has done over recent years (alongside Quartz who
page being given over to BCC
health and wellbeing, fairer
publish this magazine) to boost footfall and grow
members - and occasionally our
procurement, raising standards
the exhibitor base.
industry partners - to talk about
- it also includes things like how
their work or specific initiatives
do we innovate more, maximise
would not be down to him, but
new technologies, address our
down to the new chair. I am pleased
environmental impact, and present a
But of course, any BCC chair, no matter how ambitious or driven, can’t do all of this on their own, and I am looking forward to working closely with the newly elected BCC deputy
to say that this column will again very shortly
more positive image of the commercial cleaning
chair, Jim Melvin from the CSSA, as well as the
revert to being authored by others from within the
sector to the outside world.
whole of the council membership, to take the
council’s membership, but I did want to use it to
To help do that I want to work closely with
this month to outline some of my thoughts as the
the existing BCC membership - which has now
newly elected chair.
grown to over 20 organisations - and other
future Cleaning & Maintenance columns so you
industry partners, influencers and policy
can get a sense of what’s important to him and
work as BCC chair over the last two years and it
makers. That could see the BCC reaching out
what his perspective is on key BCC matters. But to
has been a pleasure to be his deputy during that
to other trade associations where we have
reiterate what I said at the beginning of this piece,
time. His vast industry experience - combined
similar goals, and engaging more directly with
the plan is for this space to be given over to the BCC
with a pragmatic approach and a disarming sense
government on specific issues which have a
membership each month to talk in more detail about
of humour - helped the council to overcome a
significant impact on cleaning.
their specific sector and what matters to them.
First off, I would like to thank Stan for all of his
number of challenges with a minimum of drama,
organisation forward. You’ll hopefully also be hearing from Jim in
I also want to see how the money we make from
Finally, as someone who has worked in the
which is just the kind of quality you look for in a
The Cleaning Show, which is the BCC’s sole source
sector for over 40 years, I am proud to be the new
chair of an organisation as complex as the BCC.
of revenue, can be made to work even harder to
chair of the BCC and I look forward to working
support the efforts of the council. This will look to
with BCC members and our partners to make the
effective way is yet to be seen, but both myself
build on Stan’s work to help streamline the BCC’s
industry better for everyone.
and Stan did agree on a number of priorities
grant giving programme meaning that smaller and
WWW.BRITISHCLEANINGCOUNCIL.ORG
Whether I can fill such large shoes in such an
The Professional Independent Registered Trade Association for
Window Cleaning Membership offers numerous quality benefits IOSH Accredited Safety Training Safety Accredited Member (SAM) Procurement Scheme Secure online store at: https://www.windowcleaning.org.uk/ Federation of Window Cleaners Tel: 0161 432 8754 / 0161 432 9280 Email: info@f-w-c.co.uk – Web: www.f-w-c.co.uk fwc_third horiz.indd 1
20 AUGUST 2019
08/10/2018 09:45
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A JOB WORTH DOING - A CONTRACTOR’S BLOG C&M
Why not have just one minimum pay rate? Lee Andrews, CEO of DOC Cleaning, reports. PRESSURE continues to rise on pay
that employs the majority of the lowest
rates, particularly here in London and
paid workers to work the hardest to do
the South East. It is becoming virtually
something about it. I’m not sure if, as
impossible to recruit on the National
an industry, we have ever worked well
Living Wage of £8.21. And yet, whilst
enough in unison to do that.
on the one hand the Living Wage
Maybe part of the answer is to
Foundation (LWF) wage of £10.45
factor in an element of realism. If, for
(£9.00 outside London) adds more
argument’s sake, the government
employers to its numbers, there is
set a new, single living wage that
still a reluctance on behalf of many cleaning clients to even entertain the idea
everyone acknowledged was fair, wouldn’t it then be reasonable to manage
of their contractors
its growth realistically,
paying above the
with increases limited
legal minimum. This is
purely to inflation? As
particularly noticeable
contractors, we could
amongst foreign-owned companies in London, who
price and plan contract costs more confidently, which
don’t grasp the idea of voluntarily
clients would surely appreciate. We
paying above the legal minimum,
could also manage the differentials with
rather like the way they don’t always
higher paid staff within our companies
understand the concept of TUPE!
more easily - another issue caused by
In defence of clients, it doesn’t help that between the NLW and LWF there
the wide variety of rates now being paid. But if harmonisation of ‘living’ wages
are so many ‘living wages’ - currently
still looks a long way off, like everyone
five if you include staff who are aged
else I’m at least hoping for greater
18 or over. And this variation can also
clarity and certainty when Brexit is
present challenges for contractors
resolved one way or the other. As any
who employ staff working in the same
London contractor knows, 90+% of
building, but on different contracts.
cleaning operatives are now foreign
A cleaning operative in a communal
nationals, fuelled by the continued
area can be paid £8.21, whereas
shunning of cleaning jobs by UK-born
their colleague in a building tenant’s
citizens in the capital. Uncertainty
area can be on £10.45 - a massive
around longer-term immigration rules
27% difference. Interestingly, I am
is already restricting the supply of
hearing about contractors who will
staff for our industry and may do so
categorically not take on new work at
further if any new skills or salary-based
less than LWF rates, which is a brave
selection rules are applied to citizens
and laudable stance to take, although
of all countries and not just the EU. So I
it raises the question of whether you
wait with interest to see if the final Brexit
have the discussion with the client
outcome pushes up the ‘going rate’
before the tender to establish their
for cleaning. If that happens, then like
commitment, or whether you submit
everyone else I will not be disappointed.
the tender ‘blind’, making your case
It may initially prove difficult for industry
within your proposal document.
clients to accept, and result in some
The problem is that our industry is
difficult conversations, but ironically it
so fragmented on the supply side.
may solve a problem that otherwise
Wouldn’t it be encouraging if some of
has no obvious solution. Cleaning
our industry’s very large players took
could yet become a sustainable means
a firm stance on this? At the end of the
of employment.
day, it is incumbent on the industry
WWW.DOCCLEANING.CO.UK
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AUGUST 2019 21
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26/06/2019 16:40:50
C&M
VACUUM CLEANERS
Vacuum cleaners – the present and the future Environmental factors and legislative guidelines continue to have a strong influence on the floorcare vacuum sector. Cost pressures, labour shortages and reduced cleaning windows all continue to drive the efficiency of both cleaning solutions and operations. With each industry sector facing unique and changing challenges, it is important that a manufacturer offers informed solutions to all requirements. John Brill of Nilfisk UK takes us through the changing landscape. Commercial vacuums
construction. In fact, the Nilfisk Group still
From dry canister vacuums to uprights, from
has one of its oldest stainless-steel vacuums
portable backpacks to battery operated and
in production - the VP930 - which remains a
heavy industrial vacuums, the current market
very popular choice in the hotel sector. Its low
has driven product development to what it
noise level of 42 dB(A) really makes daytime
is today. With so many different applications
cleaning a reality. This is critical in some sectors
I believe it is essential to have a full range
where building owners like to show cleaning in
available for the customer and to back that
progress at peak times. Nilfisk’s product development teams are good
up with advice and support that is second to none. Understanding what machines are
at identifying gaps in the market, developing
available and selecting the best fit is not always
products that meet a specific need, often at
easy, so we encourage customers to consider
an acceptable price point. Our VU500 upright
the features and benefits across the range,
vacuum is a good example of this, providing an inexpensive quality alternative in a sector
particularly when it comes to productivity, ease of use and the total cost of ownership.
time of only 40 minutes. An additional boost
dominated by multiple brands. Upright vacuums
button provides for extra suction power where it
do have the edge on productivity, cleaning faster
and mobile GD5 backpacks that are perfect for
is needed. Whilst sales of ergonomic backpacks
with on board accessories for edges and hard
cleaning where space is limited such as cinemas
are low there is undoubtedly a need for them
to reach areas. The beater bar facility within the
and trains. The GD5 battery unit eliminates the
within a specific application.
base of the unit is particularly effective for high
A classic example of this is our compact
traffic entrances and walkways.
need for power cords and outlets, providing
There will always be a place for a low-
maximum freedom to clean. 2 x 36V lithium
cost tub vacuum, but a decent share of the
As 43% of lower level occupations are
batteries provide continuous cleaning with a
market still goes to high end machines with
currently filled by EU nationals, we could be
run time of one hour and a best in class charge
HEPA filtration, low noise and stronger build
facing a recruitment gap in hospitality alone of 1 million workers by 2029. As vacuums are so critical productivity increases will have a significant effect on labour requirements and will therefore assist in the predicted recruitment gap. It is important that manufacturers stay as close to the market as possible in these changing times. Industrial vacuums The industrial vacuum sector is more complicated and really calls for specialist advice. This is an area where Nilfisk excels with its ‘industrial vacuum specialists’ - there is simply no substitute for experienced, technical knowledge specific to an individual application. The full industrial vacuum range includes wet and dry, single phase and 3 phase, classified into health and safety, explosion proof and food and Continued on Page 24.
22 AUGUST 2019
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C&M
VACUUM CLEANERS
Handy solution to vacuuming tasks COMPACT, durable and cordless, Kärcher’s HV 1/1 Bp handheld vacuum cleaner is a useful tool for portable cleaning. Whether valeting a vehicle, cleaning an office or tidying up after building maintenance, Kärcher’s HV 1/1 Bp cordless, handheld vacuum cleaner offers flexibility and freedom to move around. This newest addition to the Kärcher family combines portable high cleaning performance with a saving of up to 25% work time with no need to plug or unplug
the device. It features powerful suction,
eco!efficiency mode, which also reduces
interchangeable battery and easy-to-empty
operating noise.
container. With a nominal power of 115W, an air
The HV 1/1 Bp can be quickly changed from handheld cleaner to upright floor
flow rate of 33 litres/second and lightweight
tool to thoroughly remove dirt and dust
design at only 1.8kg, the HV 1/1 Bp enables
from all areas of the building. Thanks to
users to reach even the tightest of spaces
the wide variety of accessories, the HV 1/1
in lifts and stairwells to get cleaning tasks
Bp is versatile for a range of cleaning tasks.
completed quickly and effortlessly. The
Available accessories include: crevice nozzle,
cordless design eradicates any chance of a
suction tubes, floor nozzle, upholstery nozzle,
trip hazard while the 18V lithium-ion battery
flexible suction hose, and a carrying strap.
delivers a run time of over 30 minutes in
WWW.KARCHER.CO.UK
Continued from Page 22.
the evaporation of organic solvents such as
Automation and the future
pharma vacuums (white line). Everything
alcohol, hydrocarbons and lubricating oils.
Autonomous cleaning equipment can
from mobile units to centralised vacuum
The list is extensive and if standard vacuum
effectively become ‘extra members of the
systems, whether it’s eliminating dust in a
cleaners are used around these materials
cleaning crew’ and are perfect for repetitive
pharmaceutical manufacturing environment
they may provide an effective ignition source
cleaning tasks. This is undoubtedly the future
or collecting oil and swarf elsewhere, the
to fuel an explosion. ATEX certified industrial
and will allow resources to be redistributed
process starts off the same way. A detailed
vacuum cleaners eliminate the ignition trigger,
so operatives can address higher level
site survey is essential for us to understand
making vacuum cleaning operations safe in
cleaning tasks that may be more public facing.
the needs and consider the risk assessments
production areas.
Perception of a clean facility is known to
specific to the area.
Areas where there is a risk of explosion
improve if visibility of cleaning tasks is increased
are divided into zones based on the
- autonomous equipment will deliver that
is present together with oxygen and an
frequency and duration of the presence of
benefit whilst improving quality and reducing
ignition source is critical. Dust particle size
explosive atmospheres. The responsibility
stress on the cleaning team.
is particularly relevant as smaller particles
for classifying the work area where a vacuum
disperse easier in the air and increase risk
cleaner will be used lies with the facility,
will remain high but the winners are likely to
significantly. Combustible dusts include
so it is critical to seek informed advice.
be those that continue to push the boundaries,
cereals, flour, starch, sugar, animal feed,
Once a zone is decided it is the machine
really researching changing needs and investing
light metals, coal, plastics, and textiles.
manufacturer who is responsible for
in development. The future, as always, is closer
Combustible gases include propane, ethylene
supplying and labelling the correct machine
than we think!
and hydrogen in addition to gases created by
to meet the requirement.
WWW.NILFISK.CO.UK
Identifying if a combustible substance
24 AUGUST 2019
Competition levels between manufacturers
WWW.CLEANINGMAG.COM
GO GREEN GO ORANGE
Citra Clean Concentrate & Citra Clean Ready-to Use (Orange Squirt), created from the natural solvents present in the peel of citrus fruits. pH neutral cleaner & degreaser. Water based, biodegradable & quick splitting natural technology, for all your janitorial and industrial applications. Go Green... Go Orange T: +44 (0) 1444 244 000
E: sales@bio-productions.com W: www.bio-productions.com
60ď ”
Antibacterial
Highly absorbent
Use wet or damp
Washable
Colour coded
C&M
VACUUM CLEANERS
Intelligent vacuum cleaning THE matte
brush. The XP range uses this powerful and
finish Sebo XP
efficient brush action to lift hair, dirt and
professional range
fibre from areas where a tub vacuum might
mastered the art of white noise, muting any
offers durable
struggle. The result is carpet pile that’s clean
harsh frequencies so that the XP range boasts
design, new
and noticeably well-groomed.
very low noise levels. This makes them ideal for
technology and
The other crucial key to the XP’s
the motor if there is a blockage or brush jam. Sebo’s sound engineers have successfully
use in public areas. For above the floor cleaning, the XP comes
high performance
performance is the on-board computer,
whilst being quiet,
which automatically sets the brush to the
with an integrated cleaning wand. Strong and
light and easy to
optimum height depending on the floor
durable, it can reach underneath furniture
manoeuvre.
surface, without requiring input from the
and lift dirt from hard-to-reach corners and
operator. In the same way an automatic
crevices. Other Sebo XP features include easy
performance
camera focuses, the XP does all the fine
unblocking design, quick-release brush rollers
comes from the
tuning for you, consistently delivering
and superior ‘A’ rated filtration to help safely
powerful Sebo
the best cleaning result for the specific
stow away everyday allergens. The XP is
suction motor and
conditions, even compensating for brush
available in three sizes, designed to clean any
the toothed belt
wear. The XP computer also protects your
size floor space with ease.
driven rotating
machine and will automatically switch off
WWW.SEBO.CO.UK
Deep-cleaning
Battery management and charging…via Wifi CONVENIENCE and control are two key words
the voltage or settings, it can all be done
for any business, but for the cleaning industry
through a smart phone.
and the time pressures inherent with having
“Alongside this advantage sits another
to undertake work either on an immediate
major benefit which is the ability to record and
response basis or during a limited timeframe,
download the charge cycle information for
they take on an even greater importance.
each battery,” continued McCartney. “This is a
“When it comes to cleaning machinery
vital tool to ensure that they are being correctly
and ensuring it is ready for use whenever
charged and therefore their use fully optimised.
it is needed, convenience and control are
Taking a gel battery that is 60% discharged as
vital factors,” said Colin McCartney, national
an example, the normal recharge period would
accounts manager for Ecobat Battery
be 10-12 hours, any less and the battery will
Technologies (Ecobat Industrial). “The ability to
not be fully charged. With a normal charger,
take greater control over the charge regime that
the charge cycle information isn’t available,
“Although the WiFi charger does require a
can be applied to each and every machine will
whereas with the Ecobat WiFi charger/app
dongle to enable it to connect with the smart
have a direct effect on its operational efficiency,
combination, the operator can access the
phone, one dongle will work across multiple
as well as its length of service. The Ecobat
details and verify whether a battery that is
chargers, which again simplifies the process and
charger app, which we introduced in May,
under performing is actually only doing so
also minimises the costs for operators,” said
provided a step forward in the process, but the
because it is not benefiting from a full charging
McCartney. “We are delighted to be able to offer
addition of our new WiFi charger range takes
cycle or is really reaching the end of its life.”
our customers this useful battery management
To fully understand how to get the most out of
tool which, in addition to its adjustment
the batteries they use and subsequently reap the
options, also allows users to view safety
operate between 12 and 48-volts, can be
greatest return on their investment, operators
guidelines, operational guides and trouble-
changed via the app, as opposed to having
in the cleaning sector need to grasp what each
shooting for common battery/charger issues.
to manually change the dip switches to make
battery is undergoing - its charging history - as
It is a genuinely added-value option for the
alterations, which makes them a convenient
this allows them to identify the issues and make
ongoing maintenance and general upkeep of
option. This means that when swapping
the necessary changes to solve the problems.
cleaning equipment and very much in keeping
between wet and gel batteries, for example,
With this system, the information is instantly
with our ‘sales, support and innovation’ ethos.”
there is no need to touch the charger to change
available in order for them to act proactively.
WWW.ECOBATINDUSTRIAL.TECH
things to a new level.” These multi-voltage chargers, which can
26 AUGUST 2019
WWW.CLEANINGMAG.COM
MANUAL CLEANING
C&M
Make your manual cleaning systems count More and more we’re seeing technology-driven, automated cleaning tools and processes gain momentum across the janitorial sector. While these products claim to save time and reduce overheads, are they really as user- and environmentally-friendly as they claim to be? Kelly Brierley, key account manager at Robert Scott, discusses the benefits of manual cleaning systems and offers her recommendations for go-to products that provide tangible benefits for both the user and the business. TO make a manual cleaning system as efficient
any manual cleaning system, we encourage
as possible, a versatile tool that can be used
customers to explore our range of sustainably
on multiple surfaces is ideal, not only to reduce
produced equipment to reduce their overall
costs but also to reduce the number of tools
impact on the environment.
needed, making it easier for janitorial staff to move between locations. Duop Reach is a multi-functional, extendable
Robert Scott’s cotton mops, manufactured in the UK at our mills in the north west of England, are made using sustainably-sourced materials.
cleaning tool which features a unique, ergonomic
The cotton used in the mop heads is sourced
ball and socket joint making manual cleaning
from waste produced during the spinning
strain-free for users. The handle helps to clean
process, giving a use for a material that would
hard to reach surfaces and users can also remove
otherwise be disposed of.
the head for targeted handheld cleaning - ideal
We also designed, patented and
for bathrooms, kitchens and other areas with
manufactured the Refill socket mop. This
multiple surface heights and materials.
means users only need to dispose of the mop
It also makes manual cleaning safer and
yarn while re-using the plastic socket, which is
more effective as the ball and socket is
also made here in the UK. The Refill socket can
ergonomically designed to reduce repetitive
be cleaned and reused hundreds of times and is
injuries caused by bending, kneeling, wrist
colour coded to prevent cross-contamination,
flexion, twisting, and stretching.
making manual cleaning more hygienic, costeffective and eco-friendly.
Manual meets sustainable It’s an undeniable fact that our industry is a
Keep it chemical free
contributor to issues that threaten the future
As evidence is emerging that indoor use of
of our planet. When choosing products for
cleaning products can contribute to serious
illnesses, choosing materials that reduces the need for chemical cleaning agents is crucial. One of our preferred products is the Exel microfibre cloth that possesses natural cleaning properties due to its ultra-fine fibres and naturally-occurring static. Independent tests commissioned by Robert Scott show that our microfibre range has been proven to remove over 99.9% of dirt and bacteria, without any chemical cleaning agent, while traditional systems often only remove 60%. Microfibre also removes dust leaving no cleaning film behind, therefore ensuring surfaces stay cleaner for longer. As well as reducing the need for chemicals, most microfibre products can be washed and re-used many times over, also reducing the volume of disposable waste. WWW.ROBERT-SCOTT.CO.UK
WWW.CLEANINGMAG.COM
AUGUST 2019 27
C&M
AIR QUALITY & ODOUR CONTROL
A healthy working environment We spend 90% of our time indoors, yet indoor environmental quality and its impact on health and productivity are often an afterthought. Mark Taylor of Camfil examines the significance of indoor air quality in offices. IT is a curious irony that the very system
Syracuse Universities simulated environments
designed to keep building occupants
with different levels of ventilation, carbon
comfortable can, in some circumstances, have a
dioxide and emissions from common office
negative impact on health and productivity. The
products. Employees were tested under two
ventilation systems that make indoor air more
different conditions. One involved workers
pleasant to breathe can also bring in pollutants
undertaking their regular duties in typical
from outside, or - if the ductwork is not clean - be
office building conditions. On other days,
a conduit for microbes and airborne particles.
employees undertook their regular task in a simulated ‘green’ condition where ventilation
The health problems resulting from exposure to air pollution have a high cost to society and
affects more people than any other pollutant. It
was improved, and levels of carbon dioxide and
business, the National Health Service, and
comprises a complex mixture of solid and liquid
emissions were reduced.
people who suffer from illness and premature
particles of organic and inorganic substances
death. In the UK, these costs add up to more
suspended in the air. Its major components are
that employees in the ‘green’ environment
than £20 billion each year.
sulphates, nitrates, ammonia, sodium chloride,
performed 61% better on cognitive tasks than in
black carbon, mineral dust, and water. The
the standard office conditions. Furthermore, by
where you live or work needs to be about 20-24
three main particle sizes we are concerned with
doubling the ventilation in the green condition
degrees C with a relative humidity of about
in the filtration sector are PM1, PM2.5 and PM10
environment, cognitive performance increased
40 to 60%. But it also needs to be free from
where the figure is the number of microns (μm).
by more than 100%.
pollutants. Achieving this can reduce sick leave
The smallest particles that can be seen with the
by 39% and costs by 44%, according to a study
naked eye are around 10–50 µm in size.
For good health and productivity, the air
in Australia. Better indoor air quality can also
The human body has natural defences
The results were startling - they showed
Another study conducted on 10 green-certified buildings found that employees had 30% fewer headaches and respiratory complaints in the
against ‘larger’ airborne particles, those more
green office environment and performed almost
than 10μm in diameter. However, it has no
27% better on cognitive tasks. Workers in this
sealed building envelope and effective filtration
such barriers against the most dangerous PM1
study also slept better at night.
of incoming supply air can reduce particle
particles. These can reach the alveoli (tiny air
penetration by 78%. Particulate matter (PM)
sacs of the lungs) where the small particles
clearly intrinsically linked. That’s why it pays to
below 1μm (ie PM1 range) can pass into the
boost job performance by improving the quality
Common indoor air contaminants
bloodstream and reach the critical organs
of the air that employees breathe.
Apart from bringing polluted air in from
such as the heart, brain, liver, and endocrine
WWW.CAMFIL.COM
outside, offices also generate their own
system. Indeed, these magnetite particles have
pollutants. Here are six examples of
also been found in the human brain. In 2016,
common office contaminants:
researchers in the UK reported a possible link
increase productivity in offices by 10%. Measurements have shown that a well-
So cognitive function and air quality are
Standards for filters • I SO 16890 is the new global air filtration
between magnetite particles that have been
standard that has replaced EN 779:2012 in
nitrogen dioxide (NO2), formaldehyde
found in the brain to the onset of Alzheimer’s
Europe and ASHRAE 52.2 in the USA. ISO
from carpets, fabric and foam chair
disease. These metallic particles appear to have
16890 allows filters to be categorised based
cushions, and radon made naturally as
been exposed to high temperatures (fused) and
on how efficiently they perform against PM1,
the uranium in the Earth breaks down.
the suspected source of the particles is diesel
PM2.5 and PM10 particle sizes.
• Gases such as sulphur dioxide (SO2),
• Pollutants from people such as body odours and perfume. • Building materials including dust, glass fibre, lead particles, and asbestos. • Volatile organic compounds (VOCs) from workplace cleaners, solvents, pesticides, disinfectants, and glue. • Biological contaminants including fungi, mould, pollen, and bacteria. • Ozone from photocopiers and printers.
engine emissions. One way to prevent outdoor contaminants
• I SO 10121-2 is the molecular filter test standard. It aims to provide an objective
entering an office building is to fit the
test method to estimate the performance of
ventilation system with appropriate filters (see
any full-size gas filtration device for general
Box 1). Companies like my own are in an ideal
filtration. ISO 10121 prescribes methods,
position to offer advice on this.
test equipment, data interpretation,
Quite apart from the health implications of
and reporting for gas-phase air cleaning
poor office air quality, it also impacts on key
devices intended for the removal of gas-
business indicators such as productivity, as
phase contamination from air in general
revealed by recent research from the United
ventilation applications.
States. The study by researchers at Harvard and 28 AUGUST 2019
WWW.CLEANINGMAG.COM
AIR QUALITY & ODOUR CONTROL
C&M
Keeping it simple Paul Wonnacott, managing director of Vectair Systems, reports. but also ones that they can actually use. Over the past 10 years, eliminating ‘friction’
vinyl acetate) material which needs solely
(the name big tech companies like to give to
airflow to work. Recyclable products are high
anything that makes a product more difficult
on the wish list of consumers and we can all
or time-consuming to use) has been central to
benefit by doing our bit for the environment.
many tech businesses. Apple is, of course, the
The latter method uses essential oils in its refills
most famous example, with every slick new
that can be topped up by a central refill.
iPhone released even more minimalistic than
LET’S face it, with ever increasing workloads,
first method uses a recyclable EVA (ethylene-
This is particularly useful for end users in
the last. So how do we, as a manufacturer,
locations like hotels and offices. We have seen
keep coming up with the latest technological
a huge increase in demand for ‘lifestyle’ scents
advancements in the aircare sector whilst also
which conjure up memories and emotions, as
keeping products simple to use?
customers are realising the ability to connect
One of the ways we can achieve simple but
with their audiences through scent. It’s not
time is precious to us all, so when it comes
effective products lies in the materials we use.
just toilets that people want to fragrance,
to products, any promise of time saving is
Simplicity can be achieved in an air freshener,
but lobbies, meeting rooms and spas. And if
welcomed with open arms. The aircare sector
for example, through a passive system whereby
people can’t easily work and refill a product
is no different. Customers are looking for the
little human interaction is required and the
themselves, they will ultimately end up finding
latest high tech solutions that can deliver on
system can be left to run by itself. Another way
another solution. This happened with Jeff
consistency, reliability and fragrance delivery,
is through advanced atomiser technology. The
Continued on Page 36.
CSSA Women’s Group hosts inaugural networking event in support of charity THE CSSA women’s Group
networked with likeminded
“Safer Places is the perfect fit for the Group; we,
had the pleasure to host their
people in support of the group.
the CSSA women’s Group offer people within the
inaugural event at Brigit’s
As a reminder, the Women’s
industry the confidence to achieve more. Safer
Bakery for Afternoon Tea on
Group was put together two
Places provides support to people who suffer
the 9th July 2019. The event
years ago by the CSSA, the
from domestic abuse” Cecelia added of the event
which announced its chosen
Cleaning and Support Services
“we are delighted with the number of people
charity Safer Places and was
Association who recognised
that came together too; this is the first of many
supported by 14 companies.
the lack of woman at seniority
events and look forward to more people joining,
The likes of Vectair, Jangro,
levels within the Cleaning &
and to help people within the industry to higher
The Cleaning Show, Birkin
Support Services Sector
Cleaning, Safety Solutions,
Its deserving chosen
positions”. The next event will be held on the 3rd October
Bunzl, and LWC to name a
charity, Safer Places, is an
2019, if you would like to join or sponsor please
few, along with a number
independent charity which
contact vanessavss@quartzltd.com or C.Hubert@
of senior members from
provides a comprehensive
jangrohq.net . For further information to join
contract cleaning companies,
range of services to adults
the CSSA or get involved, please contact John
discussed challenges in
and children affected
the Cleaning Industry and
by all forms of Domestic Abuse. Cecelia Hubert,
Findlater by email on john@cssa-uk.co.uk For further information for Safer Places please visit www.saferplaces.co.uk • www.cssa-uk.co.uk
from Jangro, and the Deputy Chairwoman of the CSSA Women’s Group said
WWW.CLEANINGMAG.COM
AUGUST 2019 29
C&M
SPECIAL REPORT
The cleaning industry’s plastics pledge: reduce, reuse, recycle “Plastic is embedded in every part of the cleaning and hygiene supply chain, from the manufacture of plastic sacks and the bottles containing cleaning chemicals to the packaging of individual products. This is why we have come together to address the challenge - an effective solution is only possible through cross sector collaboration.” Stephen Harrison, chairman of the Cleaning & Hygiene Suppliers Association (CHSA). Doug Cooke, chairman of the Cleaning Support Services Association (CSSA). Chris James, CEO of Waste Management Industry Training & Advisory Board (WAMITAB).
THE broadcast of the BBC’s Blue Planet
qualifications for those working in waste
the most appropriate plastic type for the
triggered a powerful emotional response
management and recycling, cleaning and
task or job in question; and best practice for
to plastic - the general public almost
street cleansing, facilities management and
recycling, including advice on which labels
immediately adopting the binary position
parking - have come together to tackle this
to use.
that plastic is bad and anything that avoids
issue head on. They are developing a cleaning
the use of plastic is good. Politicians had
industry standard on plastics around the
is mirroring the way in which it developed its
to act. Michael Gove, Secretary of State for
mantra ‘reduce, reuse, recycle’: the Cleaning
four Accreditation Schemes for manufacturers
Environment, was vocal, saying he will ban
Industry’s Plastics Pledge. The pledge will
of soft tissue, plastic refuse sacks and
plastic straws and stirrers and wants to
contain information on how to reduce plastic
industrial cotton mops, and for distributors.
introduce a deposit return scheme for plastic
use and waste; advice on the best practice
It is evaluating the challenge, will then define
bottles. His commitment and energy are to
for plastic use, including information on
the pledge and finally assess its members to
be welcomed but those of us working in the cleaning and hygiene industry understand the issue is complex.
The CHSA’s approach to the Plastics Pledge
verify they are holding true to the pledge. Today, there is no clear, agreed understanding of the amount or type of
CHSA member companies are run by and
plastic in the supply chain. There is no clear
employ members of the general public. From
understanding of what happens to plastics
a personal perspective, they genuinely want
through the supply chain and there is no
to do the right thing for the planet but, when
knowledge about whether or not there is
faced with hard commercial reality, it’s not
consistency in approach. There is also no
easy to know what that is. We can’t simply
common understanding of best practice.
say we will switch from plastic to another
In response, members of the CHSA have
material for chemical containers or bin liners.
been surveyed to get an insight into the
In many circumstances other materials
use of plastics in the manufacture and
will not work or introduce new, potentially
distribution of cleaning and hygiene. The
unforeseen, environmental challenges.
CHSA researched the types of plastic used
The CHSA, representing manufacturers
in the supply chain, why they are used and
and distributors of cleaning and hygiene
what is done with them after use. The initial
products, the CSSA, representing the UK’s
results are encouraging. By far the majority
contract cleaners, and WAMITAB, developing
of plastics used in the manufacture and
30 AUGUST 2019
WWW.CLEANINGMAG.COM
SPECIAL REPORT
packaging of the CHSA’s manufacturing
and better information on what they should
members’ products are re-useable and
be demanding of their suppliers in terms of
recyclable and there is no reported use of the
plastic use and the best methods for re-sue
most damaging type. The survey also found
and recycling.
C&M
milk bottles, etc. 3. LDPE (Low Density Polyethylene): commonly used as a protective film around drink cans and food packaging.
The next step in the development of
4. PVC (Poly Vinyl Chloride): can be flexible or
the recycling of plastic waste - 88% reported
the Cleaning Industry Plastics Pledge is to
rigid and used for window frames, bottles
they recycle plastic. There is also an ambition
understand better the way in which plastics
to do more - 88% also asked for more
are used so the industry can develop a route
information on recycling schemes.
map for evolving all in the cleaning and
commonly used for water bottles. Its
distributor members are already active in
and blister packaging, etc. 5. PET (Polyethylene Terephthalate): is
hygiene sector toward the most sustainable
decontamination requires harmful
into green issues in the cleaning industry
plastics and their re-use and recycling.
chemicals and if repeatedly reused can
highlighted strategies employed by
Once developed and widely adopted, the
leach carcinogens. It can be reprocessed
members to reduce plastics. These include
Cleaning Industry Plastics Pledge will enable
into new PET bottles or polyester fibre.
innovations including the use of hyper-
the cleaning sector to bring together and
concentrates, measured dosing systems
accelerate the good work already being done
of plant pots and coffee cup lids. It also
and single dose capsules. CSSA members
to make sure its use of plastic is sustainable.
comes in the form of expanded polystyrene
Furthermore, the CSSA’s recent survey
6. PS (Polystyrene): used in the manufacture
for the protection of electrical components.
also clearly recognise products that shed
7. Other (Polycarbonate PFC, Nylon PA, Acetal
plastic fibres or use microplastic beads
Types of plastic: ranking according to ease
have had a detrimental effect on the
of re-use and recyclability
POM, Acrylonitrile butadiene styrene ABS,
environment and that products based on
1. P P (Polypropylene): used in the
Polybutylene terephthalate PBT, Styrene
materials such as bamboo are likely to be
manufacture of car bumpers, crates and
WWW.CHSA.CO.UK
bottle tops.
increasingly common. At the other end of the supply chain, users of cleaning and hygiene products want more
Acrylonitrile SNA).
2. H DPE (High Density Polyethylene): commonly used for cleaning chemicals,
WWW.CSSA-UK.CO.UK WWW.WAMITAB.ORG.UK
#BICScMembership
JOIN A PROFESSIONAL NETWORK OF OVER 30,000 MEMBERS Get recognised for your skills Expand your network through events and save with special member rates and partner offers
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Become a BICSc Member today
bics.org.uk/membership
membership@bics.org.uk
+44 (0) 1604 678 711
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AUGUST 2019 31
C&M
SPECIAL REPORT
‘Licenced to clean’ - BICSc opens new training suite THE British Institute of Cleaning Science (BICSc) is playing a leading role in addressing the cleaning industry’s skills shortage with the opening of its brand-new ‘BBS Training Suite’ in Northampton. The opening ceremony took place on Friday 5 July at Moulton Park in Northampton, and the premises was officially opened by BBS managing director, Mike Fletcher FBICSc, while national chairman, Sue Robinson FBICSc, cut the ribbon. The suite offers training in enhanced cleaning skills including the Institute’s most popular qualification - ‘Licence to Practice’ - which, upon completion, gives cleaning professionals a
From left: Monika Johnson, James Marston, Rebecca Logan, Carlos Alves, Nigel Howe, and Denise Hanson - The BBS training team.
three-year licence signifying their understanding
learning experience by bringing together like-
of professional standards in cleaning.
minded professionals and equipping cleaning
Stan Atkins, chief executive officer at
operatives in all types of work to clean, safely
BICSc, said: “The popularity of cleaning
and effectively, while gaining recognition for the
has never been so high thanks to the rise in
level of skill involved in professional cleaning.”
‘cleanfluencers’ such as Mrs Hinch and Marie
Mike Fletcher said: “A big thank you to all of
Kondo. It’s a trend we are seeing carry over
our sponsors who kindly donated discounted
to the professional cleaning sector with job
equipment, machinery, chemicals, and
applications more than doubling for cleaning
surfaces, as well as all the BBS and BICSc staff
positions in the last year alone. Although this
for their tireless work and support in turning our
is much-needed awareness for the industry,
idea into a reality.”
as a knock-on effect we are seeing a greater
The new BBS Training Suite consists of
skills shortage in people applying for positions
six dedicated training areas, including three
they aren’t properly qualified for. There’s a lot
cleaning labs and a floor lab where candidates
more to cleaning than many people are aware,
can complete practical skills training. There
for example understanding how different
are also two classroom areas reserved for
chemicals interact and how to dilute them
Cleanlogic courses and workshops - enhanced
correctly. Without adequate training in this area
qualifications for current or aspiring cleaning
cleaning operatives are putting the safety of
managers and supervisors.
others and their own lives at risk. Our practical,
To learn more about BICSc and the courses it
hands-on training courses enhance the
offers, visit: WWW.BICS.ORG.UK.
Sue Robinson FBICSc, national chairman, and Mike Fletcher, BBS managing director, open the BBS Training Suite.
32 AUGUST 2019
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C&M
SPECIAL REPORT
Ensuring your premises are a hygiene haven this summer Paul Casson, technical field manager at Rentokil Specialist Hygiene, and Jamie Woodhall, UK technical and innovation manager, Initial Washroom Hygiene, report. Establish a process and cleaning schedule Priority number one is to ensure there is a regular cleaning regime in place. This starts with identifying key areas that need frequent attention, including door handles, surface tops and any communal areas with shared contact points. A formalised cleaning plan, with a properly monitored and updated record or logbook, will ensure these planned cleans happen on a regular basis. Once this is place, it’s also important to book in a thorough deep clean, preferably managed Paul Casson
by a professional cleaning company, to tackle
Jamie Woodhall
SUMMER is here and people across the UK
those hard-to-reach or rarely seen areas. The
are leaving work to enjoy the warmer, longer
required frequency of deep cleans depends on
days. Whilst many will be looking forward
the industry in which you are operating. Food
specialist multi-purpose biocidal cleaners,
to enjoying the heat, sometimes regular
processing facilities may need to schedule
which can decontaminate surfaces by killing
cleaning regimes can suffer and as a result,
around three to four per year given how regularly
bacteria, fungi, spores, yeasts, and viruses.
hygiene levels slip - leaving room for bacteria
a kitchen area and its facilities are used - for
The deep clean should include a thorough
to manifest in the warmer conditions. In
example, ovens, ventilation units and drains,
disinfection of high frequency touch points, as
this article, we will explore how to keep up
all require regular deep cleans. Front-of-house
well as moving all furniture or equipment away
cleaning standards to make your premises a
facilities or offices should undergo a deep clean
from the walls to make sure no areas are being
hygiene haven, so employees can make the
at least twice a year. We recommend scheduling
missed from the cleaning routine. One powerful
most of the British summer.
these to avoid peak periods, so just before the
tool in the deep cleaning arsenal is ultra low
34 AUGUST 2019
summer season kicks in is the perfect time. Professional cleaners will have access to
WWW.CLEANINGMAG.COM
SPECIAL REPORT
C&M
volume (ULV) disinfectant fogging. This involves specialist technicians generating a mist of disinfectant which settles on top of, underneath and on the sides of objects. It enables the treatment of large areas in a short space of time. High level cleaning Cleaning those hard-to-reach areas can present unique challenges and safety risks, especially in areas which are high up. Specialist hygiene
part can be equally important. Our hands are
around the sink area and throughout the office
professionals have both the equipment and
a natural breeding ground for germs and one
- and explaining how regularly washing hands
expertise to clean ceilings, lights, ducts, and
of the principle carriers of harmful pathogens
will help boost the overall hygiene levels in the
other hard to reach spaces. Technicians work
- in fact, 80% of infections are spread by hand.
office - should encourage best practice.
to stringent health and safety standards and
Regular handwashing helps reduce the transfer
complete a thorough risk assessment before
of pathogens and harmful bacteria throughout
Final words
undertaking any cleaning operation.
the office, so it’s imperative employees wash
A regular cleaning regime, paired with the
their hands after using the washroom, but also
necessary deep cleans and hand hygiene
regularly throughout the day.
facilities, will keep areas presentable and help
Mobile lifts and cherry pickers allow technicians to reach elevated areas, while tools such as jet washers, backpack vacuums, water feed brushes,
A proper hand hygiene strategy means users
prevent the spread of illness or outbreaks.
and long reach poles, enable the efficient cleaning
of the premises have access to the essential
However, it’s also important that all cleaning
of these difficult places to take place.
hand washing tools - warm water, soap, drying
professionals know the limits of routine cleaning,
facilities and, ideally, hand sanitiser. There
and when a specialist treatment is required. With
Good hand hygiene amongst employees is key
should be ample supplies of these products
the right planning, processes and partners in
While cleaning plays a vital role in creating
in the washroom, kitchen and throughout the
place, every facility can become a hygiene haven.
hygienic premises, ensuring occupants play their
building. Placing hand washing reminders
WWW.INITIAL.CO.UK
EDITORIAL FEATURES Each issue of C&M includes all the latest industry news stories, product announcements, plus regular columns from the British Cleaning Council, British Institute of Cleaning Science and guest contributors. SEPTEMBER
OCTOBER
NOVEMBER
Street Cleaning
Healthcare & Hospital Hygiene
Hand Hygiene
Graffiti Removal Pressure Washers
Steam Cleaning
Paper & Textile Wipes Innovations in Soft ware
CONTACT: Neil Nixon . Editor . neilnixon@quartzltd.com . 07957 713316 Vanessa Van Santen-Smith . Sales Director . vanessavss@quartzltd.com . 01737 855041 Michelle Andrews . Business Development Manager . michelleandrews@quartzltd.com . 01737 855086
WWW.CLEANINGMAG.COM
AUGUST 2019 35
C&M
PRODUCT NEWS
Continued from Page 29.
needs, they will experience a much higher level
Highfield, owner at Gloucester House serviced
of product satisfaction. This can be achieved
offices in Stockton-on-tees, who required an
by smart programming, giving the user options
ambient fragrance to enhance his environment
to adjust fragrance intensity and/or frequency,
but replaced the aircare systems in his building
depending on their preferences. Research
because he felt like he was constantly replacing
shows, though, that most technology users
refills that were clumsy and difficult.
learn only four or five main functions of an
The easier your products are to use, the
application, so although lots of features sound
more your customers will use them. You as a
impressive, it is important that manufacturers
company will save time and money on training
stick to the basics if they want to avoid
and support, and there will be less of a risk of
people are tinkering with them. If a user can
overcomplicating themselves.
products going wrong or being broken when
easily tailor an aircare product to their own
WWW.VECTAIRSYSTEMS.COM
WHIFFAWAY Group’s technologies and products enhance the washroom experience for hundreds of thousands of people every day, and it has taken this a stage further with the launch of a new personal care product range – Avelena Clean & Care.
Adding value to the washroom experience
“Avelena has been created to clean and care for your hair and body all in one go,” said WhiffAway head of finance and marketing, Georgina McLean. “The commercial washroom space is one where expectations have become higher and the washroom experience can make or break a business. Our unique alcohol-free ‘Clean & Care’ Avelena range has been created to combine luxurious products which include sanitising properties, for use on hair and skin. The easy-to-use
Avelena range is idea for any washroom environment, and particularly suitable in high-traffic and transportation locations.” WWW.WHIFFAWAY.COM THIS summer sees the launch of Jangro’s brand new Cleaning & Hygiene Supplies 2019/20 catalogue. Available both online and as a hard-copy, it is packed full with the latest innovative and sustainable products for washroom, housekeeping, kitchen hygiene, floorcare, waste management, industrial cleaning and wiping, nursing and care, health and safety, PPE, and workwear. As part of Jangro’s ongoing commitment to ecological values, sustainability is high on the agenda. The latest catalogue offers a wide choice of products and supplies, which
A closer look inside Jangro’s new catalogue…
are designed to have a minimum impact on the environment, such as compostable waste sacks and Jangro’s popular and expanding Enviro collection. Joanne Gilliard, CEO at Jangro, said: “Our new Cleaning & Hygiene catalogue is the most comprehensive ever. It is brimming with high quality and effective products and supplies - many of which have been designed with the environment in mind, helping our customers to make more sustainable choices at consistent, competitive prices. What’s more, Jangro offers national coverage combined with a local, fast and reliable delivery service, thanks to the strategic locations of Jangro independent members across the country.” WWW.JANGRO.NET
36 AUGUST 2019
WWW.CLEANINGMAG.COM
PRODUCT NEWS
C&M
HYDRO Systems has launched the CP500, a new single pump dispenser
Single-pump warewash dispenser launched
for the automatic warewash market in commercial kitchens. The CP-500 is a versatile and easy-to-use unit designed
EDITOR
to deliver the full range of dishwashing products including rinse aid, detergents and sanitisers. It complements Hydro’s broad portfolio of innovative warewash dispensers.
“At Hydro we pride ourselves on being responsive to our customer’s needs,” said John Goetz, global product manager at Hydro Systems. “In researching and listening to our customers, we identified a desire for a very simple dispenser for smaller kitchens operating at lower volumes.”
Neil Nixon neilnixon@quartzltd.com 07957 713316 SALES DIRECTOR
Vanessa Van Santen-Smith Vanessavss@quartzltd.com 01737 855041 BUSINESS DEVELOPMENT MANAGER
two analogue adjustments for time or speed, meaning the unit can be on the wall and delivering
Michelle Andrews michelleandrews@quartzltd.com 01737 855086
product in a matter of minutes. It is a reliable unit for single tank, door-style machines or glass
PRODUCTION MANAGER
Straight-forward and quick to install, the CP-500 is pre-wired and easily programmed using
washers and is the ideal choice for those who require an economic dispenser that minimises service costs at smaller accounts. WWW.HYDROSYSTEMSEUROPE.COM
Carol Baird carolbaird@quartzltd.com 01923 437619 MANAGING DIRECTOR
‘I want to put my disposable coffee cup in the bin
CEO
but what should I do with the liquid dregs?’ A
Paul Michael
problem we have all encountered - should I tip it all in the bin and hope for the best or attempt surreptitiously to water a nearby, unsuspecting potted plant? Leafield Environmental provides an efficient answer in the form of the Aquapod,
Steve Diprose
AquaPod solves the ‘dregs’ problem
PAID SUBSCRIPTIONS & CIRCULATION ENQUIRIES
Elizabeth Barford subscriptions@quartzltd.com 01737 855028
a stand-alone liquid collection reservoir with a 9.5 litre capacity - a complement to any waste receptacle sited where drinks might be consumed. Designed for internal use and standing some 664mm high, the AquaPod is a seamless moulding to ease cleaning, with no tight radii to form dirt traps. Lightweight, yet inherently strong, the base is made from up to 100% recycled material. A moulded in handle makes handling and emptying a simple proposition. WWW.LEAFIELDRECYCLE.COM
PUBLISHED BY
WASHROOM services provider phs Group has formed a partnership with Mitsubishi Electric to launch a new hand dryer. The phs Whisper XL is a
A ‘quiet revolution’ in hand drying
high-speed hand dryer which is claimed to be the quietest dryer in its class with eco-friendly low running costs. The air-curtain design of the Whisper XL dries hands in as little as nine seconds. With high efficient motors and air ducts, air flows from the dryer smoothly and quietly, generating a low operating sound as quiet as 56 decibels. Paul Doble, CCO at phs, said: “The new partnership between phs and Mitsubishi Electric is genuinely exciting as it is has allowed us to bring
Quartz Business Media Quartz House 20 Clarendon Road Redhill, Surrey RH1 1QX 01737 855086 www.cleaningmag.com Annual Subscriptions 12 copies per year (10 print & 12 digital) UK: 1 yr £125; 2 yrs: £224 Rest of the world: 1 yr: £174; 2 yrs: £310
to market a cutting-edge new product which is billed as a quiet revolution in hand drying. Traditional high-speed hand dryers have been criticised for their noise levels which can be nearly double that of the new Whisper XL. While this is appealing for any washroom environment, it will make a particular difference to vulnerable groups such as the elderly, dementia sufferers, young children, and hearing aid users. Because of their minimal acoustics, we believe it will become the hand dryer of choice in many sound-sensitive locations from businesses, libraries and universities to hospitals and hotels. However, while it is quiet, it is still remarkably powerful. While most people are said to spend no more than 20 seconds drying their hands, the Whisper XL outperforms this benchmark by completing the task in as little as nine seconds.”
ISSN: 1473 723X © Quartz Business Media, 2019 All rights reserved. No part of this publication may be reproduced in any form or by any means, without prior permission of the copyright owner. Printed by Pensord Press Ltd, Cardiff, UK
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AUGUST 2019 37
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Simplification and recognisability are the two keywords at the root of this rebranding. A font with simple lines was used together with a yellow element – a lightning bolt – symbolising strength and speed, two qualities that reflect Lavorwash’s current objective: to become stronger and more innovative in the world of domestic and professional cleaning. The launch of this rebranding represents a further milestone in our growth and business development.
Cal Crutchlow Lavor major sponsor - LCR Honda Team
Lavor GB, Unit 18, Park Court, Sullivans Way, St.Helens WA9 5GZ Tel: 01744 738 079 Email: sales@lavorpro.co.uk Website: www.lavorpro.co.uk
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