JANUARY 2020
THE OFFICIAL PARTNER OF THE CLEANING SHOW
IN THIS ISSUE: Floorcare
To get the maximum life out of floors, to keep them in good condition, hygienic and safe, they need to be cleaned through a regular maintenance programme. This feature looks at new equipment and techniques developed to maintain hard floors, particularly during the harsh winter months.
Carpet & Upholstery Cleaning
Daily vacuuming is vital but is it enough on its own to preserve the life of carpets? This feature looks at the best practices for maintaining carpets and upholstery.
REGISTER TODAY FOR THE REGION’S LARGEST CLEANING & HYGIENE EVENT
The Manchester Cleaning Show is firmly established as the event for procurement officers in the North-West to source cleaning equipment and services for healthcare, education, hospitality, entertainment, manufacturing, government and care home facilities. Enjoy two days of product sourcing, demonstrations, education and networking.
25-26 MARCH EVENT CITY MANCHESTER Organised by
www.cleaningshow.co.uk/manchester
Official Media Partner
REGISTER TODAY FOR THE REGION’S LARGEST CLEANING & HYGIENE EVENT
25-26 MARCH EVENT CITY MANCHESTER The Manchester Cleaning Show is firmly established as the event for procurement officers in the North-West to source cleaning equipment and services for healthcare, education, hospitality, entertainment, manufacturing, government and care home facilities.
2-Day Exhibition
Enjoy two days of product sourcing, demonstrations, education and networking.
BCC Seminars
WHO ATTENDS
Networking Events
2-Day Conference
2,500 professionals responsible for cleaning, hygiene or facilities management, including contract cleaning companies and facility managers from educational establishments, large office premises, hospitals, industrial and manufacturing sites, leisure and entertainment centres, hotels, government buildings, residential and nursing homes, retail centres and transport providers.
Organised by
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Official Media Partner
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JA N UA RY 2 0 2 0
PLUS: • Industry news • People • Contracts • Products
Floorcare To get the maximum life out of floors, to keep them in good condition, hygienic and safe, they need to be cleaned through a regular maintenance programme. This feature looks at new equipment and techniques developed to maintain hard floors, particularly during the harsh winter months.
Carpet & Upholstery Cleaning
Meeting sustainability goals
Daily vacuuming is vital but is it enough on its own to preserve the life of carpets? This feature looks at the best practices for maintaining carpets and upholstery.
Neil Nixon reports from Numatic where its recently-introduced ReFlo technology is starting to have a positive impact on meeting the company’s ambitious sustainability targets.
>>> page 30
>>> page 22
>>> page 24
WWW.CLEANINGMAG.COM
Simplification and recognisability are the two keywords at the root of this rebranding. A font with simple lines was used together with a yellow element – a lightning bolt – symbolising strength and speed, two qualities that reflect Lavorwash’s current objective: to become stronger and more innovative in the world of domestic and professional cleaning. The launch of this rebranding represents a further milestone in our growth and business development.
Cal Crutchlow Lavor major sponsor - LCR Honda Team
Lavor GB, Unit 18, Park Court, Sullivans Way, St.Helens WA9 5GZ Tel: 01744 738 079 Email: sales@lavorpro.co.uk Website: www.lavorpro.co.uk
Discover the full range at www.lavorpro.co.uk
EDITOR’S LETTER C&M
All roads lead to Manchester
The Manchester Cleaning Show takes place at EventCity on 25-26 March 2020. Now firmly established as the North West’s premier cleaning and hygiene event, it offers an invaluable opportunity to meet with suppliers, make new connections and gain knowledge about the key challenges affecting the cleaning sector. This year’s free to attend conference programme offers attendees the opportunity to learn more about a diverse range of topics impacting the cleaning market. From cleanliness in the workplace to single use plastics, from strategies to build a successful cleaning business to understanding the power of marketing, this year’s conference will have something for everyone. A full programme is available online – www.cleaningshow.co.uk/manchester - and will also be featured in next month’s issue of C&M. In the meantime, here are a few of the highlights: • Cleanology’s Dominic Ponniah will reveal the results of recent research that explores attitudes to workplace illness, the rise of ‘presenteeism’, and cleanliness at work, including techniques for containing the spread of infection in the workplace. • Adam Marks, cyber underwriter for insurance provider Hiscox, will look at the emerging cyber threats facing UK businesses. • Robert Scott’s Steve Courtney will consider how cleaning can help businesses with sustainability, particularly focusing on Toucan Eco - a sustainable, effective and safe disinfectant cleaner that removes the need for chemicals and the singleuse plastic bottles they are supplied in. • I will quiz Suzanne Howe, managing director at SHC, about different marketing techniques that can be employed to have a positive impact on winning and retaining customers. Topics to be discussed include: marketing to establish your brand;
understanding your customer and how to reach them; and retaining customers through engagement. • Neil Spencer-Cook and Michelle Iland from BICSc will discuss the importance of practical training and assessment. This presentation will look at how training motivates and promotes experiential learning within your organisation and discuss a ‘train and retain’ ethos, showing how training will have a positive effect on your company’s bottom line. • Paul Twiss from InnuScience will make the case for sustainable cleaning. He will outline InnuScience’s unique biotech and how it offers a long term solution to sustainable cleaning, and look at why sustainable cleaning doesn’t necessarily result in a downgrade in cleaning performance. • Arco’s Nick Foort will look at skincare and discuss processes to prevent a future dermatitis epidemic.
This is just part of the programme but serves to show the diverse topics being discussed at this year’s Manchester Cleaning Show. And remember, attendance is free of charge. I look forward to seeing you there.
Wishing you a happy, clean, tidy and healthy month ahead.
Neil Nixon, Editor Cleaning & Maintenance Magazine
@cleaningmag
WWW.CLEANINGMAG.COM
Cleaning&Maintenance
JANUARY 2020 5
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CONTENTS C&M
24 Feature: Floorcare To get the maximum life out of floors, to keep them in good condition, hygienic and safe, they need to be cleaned through a regular maintenance programme. This feature looks at new equipment and techniques developed to maintain hard floors, particularly during the harsh winter months.
JANUARY 2020
08 13 14 17 18 22 32
Industry News In the news this month… ESA given warm welcome by the BCC, CHSA donation supports Grief Encounter, Principle opens window cleaning centre of excellence, Wates FM receives Living Wage Foundation accreditation People Personnel news and new appointments from across the cleaning and FM sectors. Special Report: No is also an answer Barrie Torbett, Master of the Worshipful Company of Environmental Cleaners, explains that in order to ensure the survival and maintain high standards of the cleaning industry, a harder line has to be taken on fairer pricing. Contracts We take a look at all the latest contracts awarded across the industry.
30
Special Report: Probiotics in cleaning What role do probiotics play in the cleaning process? And, how do they operate in comparison to traditional cleaning products? Dr John Lear, technical director at BioHygiene, reports.
Special Report: Carpet & Upholstery Cleaning Daily vacuuming is vital but is it enough on its own to preserve the life of carpets? This feature looks at the best practices for maintaining carpets and upholstery.
Special Report: Meeting sustainability goals Neil Nixon reports from Numatic where its recently-introduced ReFlo technology is starting to have a positive impact on meeting the company’s ambitious sustainability targets. New Products An overview of some of the new products available on the market this month.
05 Editor’s Comment Looking back at the past month in the cleaning sector.
WWW.CLEANINGMAG.COM
16 BICSc Comment Protest or demonstration?
20 BCC Comment How SAM is driving high safety standards in the window cleaning sector. The FWC’s Andrew Lee reports.
21 A job worth doing – a contractor’s blog. Lee Andrews reports.
JANUARY 2020 7
C&M INDUSTRY NEWS
ESA given warm welcome by the BCC THE trade body representing the UK’s resource
the industry and drive out poor practices. We
and waste management industry has joined the
always look to build collaboration and work with
British Cleaning Council. The Environmental
partners. There is a lot of overlap with the BCC
Services Association (ESA) has around 100
and lots of areas where we can work together.” BCC chairman, Paul Thrupp, said: “I am
members, two-thirds of whom deliver recycling and waste services, and is working with
delighted to welcome the ESA as we share
members to make the circular economy - where
common goals in the desire to promote
all waste is eliminated and resources are reused
sustainability and high standards. Working together will make us stronger, help achieve the
- a reality. The industry is set to invest £10 billion
ESA executive director, Jacob Hayler, said:
objectives within waste elimination and reuse
in new facilities with the right government
“As well as working to bring about a circular
and ensure the industry’s voice is heard.”
policy platform.
economy, we aim to raise standards across
WWW.BRITISHCLEANINGCOUNCIL.ORG
CHSA donation supports Grief Encounter STEPHEN Harrison, immediate past chairman and vice president of the Cleaning and Hygiene Suppliers Association (CHSA) has donated over £10,000 to the chairman’s charity, Grief Encounter. The money, raised by CHSA members and their guests at the association’s gala ball and golf day, will be used to pay for a residential retreat for up to 30 bereaved children. Grief Encounter supports bereaved children and their families to help alleviate the pain caused by the death of someone close. Stephen Harrison said: “The loss of a parent, sibling, grandparent, or close friend is traumatic and can be confusing for young people. Grief Encounter does wonderful work, giving them the support they need at what’s an incredibly difficult time. We are proud to have hit our goal of raising £10,000 for a retreat that gives children the space and support they need. A
From left to right: Richard Fogelman (Grief Encounter), Stephen Harrison (CHSA), Lorcan Mekitarian (CHSA), and Louise Scott (Grief Encounter).
huge thank you to all our members and their
Encounter, retaining it as the Chairman’s Charity
the chairman’s charity, making a contribution is
guests at our gala ball and golf day who made it
for 2019/2020. He said: “Putting something back
important to us. We are delighted to have been able
possible for us to hit the target.”
is at the heart of the ethos of the CHSA. From our
to fund the residential retreat and will now talk to
undergraduate bursary for the children of our
Grief Encounter about our target for the next year.”
members’ employees to the money we raise for
WWW.CHSA.CO.UK
The new chairman of the CHSA, Lorcan Mekitarian, is continuing the link with Grief
Principle opens window cleaning centre of excellence PRINCIPLE Cleaning Services has opened a
London Business Alliance, a non-profit making
“Our new centre of excellence is the next step
centre of excellence for its window cleaning
organisation, which gives local people the
in our growth plan for the window cleaning
division. The new Principle Windows facility in
opportunity to get back to work. It now directly
division. Principle has become a market leader
Stratford has a training and classroom area for its
employs 75 full-time staff including IRATA-trained
in London with innovation and constant
high-level access team, secure and dry storage
abseilers, a five-strong management team with
improvement forming the basis of the team’s
facilities for rope access equipment, and state-
a manager devoted to rope access activities
culture. The division has come a long way
of-the-art reach and wash filtration tanks. The
and a technical lead and full-time safety and
since 2013 and we look forward to many
company has also added electric vehicles to its
administrative support. The division has annual
more years of adding value for our clients
fleet to support its sustainability objectives.
turnover of around £5 million.
with consistent focus on safety, innovation,
The window cleaning division was set up in 2013 with four employees from East 8 JANUARY 2020
David Saville, window cleaning operations director at Principle Cleaning Services, said:
technology, and sustainability.” WWW.PRINCIPLECLEANING.COM WWW.CLEANINGMAG.COM
C&M INDUSTRY NEWS
Wates FM receives Living Wage Foundation accreditation WATES FM has achieved ‘recognised service
impeccable service for our clients. We recognise
provider’ status with the Living Wage
that for families, communities and businesses
Foundation and will be working with the
to prosper, hard-working people should be
organisation to promote the Real Living Wage.
paid fairly and the Living Wage supports this
As a recognised service provider, Wates FM will
principle.” Katherine Chapman, director of the Living
now work with its supply chain and clients to
Wage Foundation, added: “The benefits the
promote the Living Wage employer standards.
Living Wage brings to staff and businesses
This includes a commitment to offer a Living Wage bid alongside every market rate for all
are clear. Wates FM is one of a number of
prospective and current clients, giving clients
recognised service providers who have collectively delivered pay rises to over 80,000
the choice to implement the Living Wage at point of tender.
hard to ensure fair payment to our employees
workers. That’s hugely important in a sector
and our supply chain partners, and securing the
that accounts for around 7% of UK GDP, and
FM, said: “We’re extremely proud to receive the
Living Wage status is an acknowledgement of
I welcome the leadership shown by them in
recognised service provider certification from
this long-standing commitment. Our business
tackling low pay.”
the Living Wage Foundation. Wates FM works
is reliant on teams who work hard to deliver an
WWW.WATES.CO.UK
James Gregg, managing director of Wates
Engie named best sustainable FM company in the UK ENERGY and support services specialist,
practice. Other platinum-scoring FM service
environmental, social and governance (ESG)
Engie UK and Ireland has come out on top in
providers included Skanska Facilities and
performance of FM service providers annually.
the Sustainable Facilities Management Index
Vinci Facilities, while Bouygues Energies
Acclaro’s team conducts independent
(SFMI) Awards for a second successive year.
and Services and BAM FM achieved gold
assessments across 23 criteria including
classification.
sustainability frameworks, management
Engie achieved a platinum grade and the top SFMI score overall for 2019. Mitie,
Now in its seventh year, the SFMI is run by
systems, energy, water, compliance, health
which acquired a silver grade, received
sustainability consultancy Acclaro Advisory.
and safety, employee development, diversity,
the Rising Star Award in recognition of its
As the only sustainability benchmark for
and more.
growing commitment to sustainable FM
the UK FM sector, the SFMI judges the
WWW.ACCLARO-ADVISORY.COM
ABM UK takes the JEEP to 250 new students ABM UK has recently kicked off year three
past two years have been a huge success,
of its Junior Engineering Engagement
going from 32 students in year one to over
Programme (JEEP). The programme aims to
250 in year three is fantastic. Targeting
tackle misperceptions amongst children and
schools in ‘opportunity areas’ has been a
their parents of the facilities management
huge focus - we want to ensure all young
industry and create a pipeline of future
people have the same opportunities to
technical talent.
learn about the variety of paths to success
The third year will build on the success of the programme which has been delivered by ABM and partners to over 280 students since 2017. In
available to them...university is not the only way.” Adam Baker continued: “Research from
addition to this figure, the JEEP Teacher Pack
final module surveys revealed that there
has also been downloaded by thousands of
was a 14% increase in students considering
teachers for self-delivery.
engineering and facilities management as a
Supported by education delivery partner
career and a 24% rise in the understanding
The Transformation Trust, ABM UK is taking
and importance of apprenticeships.
the immersive programme into 12 new
Seeing feedback like this shows us that the
schools, reaching new students in London,
programme is working. Our goal is to change
Leeds, Manchester, and Bradford. Year
perceptions of apprenticeships and the FM
three will see over 250 budding engineers
industry across the UK and we’re in it for the
participate in the programme.
long haul.”
ABM UK director, Adam Baker, said: “The 10 JANUARY 2020
WWW.JEEP-ABM.ORG WWW.CLEANINGMAG.COM
INDUSTRY NEWS
C&M
£4000 donation to Children’s Heart Surgery Fund B&M Waste Services is continuing
to miss school for endless hospital
to support local charity, Children’s
visits. This year we particularly
Heart Surgery Fund, through a
enjoyed working with the B&M
donation of £4000. In addition to
Waste staff who volunteered at
its donation, B&M Waste promotes
our CHSF Superhero Walk. It
the charity on the side of its iconic
was brilliant to see the children
big yellow trucks as a continuing
enjoying B&M Waste educational
assistance in spreading
recycling games about why we
awareness of the valuable work
need to take care of our planet.
the charity facilitates.
We look forward to working
Georgie Abbott, corporate partnerships manager at
together again in 2020.” Jayne Kennedy, B&M Waste’s
Children’s Heart Surgery Fund,
senior marketing and social value
said: “Thank you so much to
manager, said: “We’re so pleased
everyone at B&M Waste who
to be able to support such a
has been involved in fundraising
wonderful cause. Whilst we can’t
activities to support Children’s
imagine how difficult it must be
Heart Surgery Fund (CHSF). We
for parents and families in this
are incredibly grateful for the very
situation, particularly at this time
generous donation of £4000. To
of year, we hope this donation
put this into context, £4000 could
can continue to aid the charity in
cover the cost of 40 Kardia mobile
providing support and ground-
devices, allowing patients to
breaking equipment for the
record their heartbeat remotely,
children they work with.”
which means children won’t need
WWW.BANDMWASTE.COM
Warrington Mayor opens new food hygiene facility
Antibacterial
Innovation
Time saving
No buckets required
From left to right: Aaron Barber, Graham Hunneman, Mayoress, Mayor Wendy Johnson, Andy Bethel, and Joanna Leech.
CHRISTEYNS Food Hygiene’s newly
Christeyns Food Hygiene, said: “This
refurbished 78,000 sq. ft facility at
is a great step forward in the growth
Cameron Court, Winwick Quay,
of our business as we prepare
was officially opened recently by
for the new decade. Warrington
the Mayor of Warrington. Members
provides a great location with
of Christeyns senior management
easy access to our customer base
team, joined the Mayor, Cllr Wendy
across the UK and Ireland and I
Johnson, and other guests at
am pleased to announce we have
the opening event to celebrate
secured a new 10 year lease. Our
not only the state-of-the-art
thanks go to Mayor Wendy Johnson
site improvements, but also the
and to all those who have come
company’s 30th anniversary.
here today to mark this milestone.”
Neil Jones, managing director at WWW.CLEANINGMAG.COM
WWW.CHRISTEYNSFOODHYGIENE.CO.UK JANUARY 2020 11
C&M INDUSTRY NEWS
Atalian Servest retains CIPS ethics accreditation for a third successive year ATALIAN Servest has been awarded the Chartered
organisation and the world’s largest professional
Institute of Procurement and Supply (CIPS)
serving procurement and supply institute. The
Ireland, said: “We are incredibly proud to have
Corporate Ethical Mark for the third time in three
Ethical Procurement and Supply accreditations
been awarded the CIPS Corporate Ethical Mark
years. Atalian Servest is one of 59 companies
focus on issues including corruption, fraud,
for a third straight year. This achievement is
worldwide to achieve the accreditation, joining
bribery, exploitation, and human rights abuses
testament to both Atalian Servest’s unwavering
the likes of the NHS England, John Lewis and
in supply chains. Organisations involved are
commitment to ethical procurement and the
Heineken UK. All 59 companies have taken
facilitated in implementing strategic policy and
hard work of our teams. As a global company,
proactive steps in the last 12 months to safeguard
creating a procurement environment in which
we have a duty to ensure that our colleagues,
against unethical conduct in procurement and
best practice is carried out. Appropriate self-
clients and wider supply chain adhere to the
supply management.
governing mechanisms are put in place, priorities
highest possible standards.”
set, and staff and stakeholders engaged.
WWW.ATALIANSERVEST.CO.UK
The awarding body, CIPS, is a not-for-profit
Hull company joins global drive to eliminate plastic pollution
Daniel Dickson, Atalian Servest CEO, UK and
B&M pledges support to ‘Home Street Home’ charter B&M Waste Services has joined numerous other Liverpool city region businesses in signing the LCR Homelessness Charter. This drive urges other private sector businesses to do their bit in achieving B&M Waste’s nominated charity, Crisis’s aim to end homelessness. The launch of the charter took place with the aim of encouraging a minimum of 200 businesses across the region sign up to the pledge. The charter suggests ways that businesses, no matter their size or industry, can make practical steps to help the homeless community. ‘Charter champion’ David Curtis, director at
HULL-based green cleaning company Bio-D
“Shocking images of waste in our oceans shown
B&M Waste, will learn more about the causes
is one of the leading businesses in a global
by programmes like Blue Planet have really
of homelessness and the issues people face on
drive towards eliminating plastic pollution.
highlighted the scale of the plastic problem
a training day hosted by Crisis. The aim then is
Bio-D signed up to the Ellen MacArthur
facing our planet, and this has helped drive
to disseminate this back to the 280 B&M Waste
Foundation’s global commitment on plastic
demand for change from the public. As an
staff to raise the business’s awareness of the
in October 2018. As part of the commitment,
ethical business that has been working to offer
issues surrounding homelessness. David Curtis
companies across the world pledged to use an
consumers a naturally-derived alternative to
said: “236,000 people in Britain experience the
average of 25% recycled content in their plastic
regular cleaning products since 1989, it’s always
worst forms of homelessness. Sadly it’s not
packaging by 2025.
been our ethos to create products that are safe
always something that happens to ‘someone
for both the environment and user and that
else’ and the scale of the problem is immense.
of 75% - which has now been reached after
goes so much further than just the ingredients
The business community in the Liverpool city
making the switch on lines from spray bottles to
that go into them. Alongside our promise to
region is determined to help the public and
small refill containers. The recycled packaging
only use ethically sourced ingredients which
voluntary sector to tackle this issue, and we
can then be used, refilled or recycled once again
are vegan friendly, cruelty-free and have full
are proud to be one of the first to sign the
as part of the Ellen MacArthur Foundation’s
traceability, the majority of our packaging is
charter with a pledge to help in as many
vision to keep plastics in the economy and out
now made from plastic waste which might
ways we can. We urge other businesses to
of the environment.
otherwise have gone to landfill.”
follow suit.”
WWW.BIODEGRADABLE.BIZ
WWW.BANDMWASTE.COM
Bio-D, however, set its own higher target
Lloyd Atkin, managing director of Bio-D, said: 12 JANUARY 2020
WWW.CLEANINGMAG.COM
PEOPLE
Axis appoints sector Miele appoints director to support new UK head of business growth professional sales AXIS Cleaning and Support Services has
THE Professional division of Miele has
appointed Gail Sinton as sector director
appointed Simon Venni as its new head of
designate to support customers in the
professional sales UK. Looking to build on
Midlands region and the business’s continued
Miele’s success in sales of commercial laundry
growth. She brings with her over 30 years’
equipment, dishwashers and other appliances
experience within the cleaning industry.
into key sectors such as care, hospitality and
Simon Giles, chief operating officer, said:
NIC appoints regional director
veterinary practices, Venni is keen to help Miele
“Her initial goals will be utilising her wealth
achieve dominance as the number one brand
of experience to further enhance our ability
choice for commercial environments.
to deliver the very highest standards of
C&M
Sam Baily, sales and marketing director at
customer service. Her appointment is part of
Miele, said: “We are delighted that Simon has
NIC Services Group Ltd has promoted Gary
a key strategy to further excellent customer
joined the Miele Professional team. He brings to
Haman to regional director. Ken Atherton,
experience through expanding the senior
the role a real understanding of growing sales in
national operations director at NIC, said: “The
management team. Gail will be leading a
key markets through independent partners and
NIC board is delighted to promote Gary to this
number of exciting projects, capitalising on
strategic accounts. Importantly, he shares the same
new role which will complement our continued
the latest developments and innovations
values and integrity as the Miele business and is
growth. His vast experience in the industry
in the cleaning industry. Initially these
committed to a culture of continuous improvement
embodies the company’s vision and values. We
will impact existing customers within the
or ‘Immer Besser’ as we say around here. I’m really
look forward to him continuing to support and
Midlands, with the aim to roll out these
looking forward to working with Simon to grow our
expand our multi-service solutions offer to both
initiatives nationwide.”
business, together with our partners.”
our current and new clients.”
WWW.AXIS-CSS.CO.UK
WWW.MIELE.CO.UK/PROFESSIONAL
WWW.NICGROUP.CO.UK
lincoln cleaning technology_half page.indd 1
WWW.CLEANINGMAG.COM
11/12/2019 15:26
JANUARY 2020 13
C&M INDUSTRY VIEW
No is also an answer Barrie Torbett, Master of the Worshipful Company of Environmental Cleaners, explains that in order to ensure the survival of the cleaning industry and to maintain high standards, a harder line has to be taken on fairer pricing. Stop accepting less for more
government has already said that National
Clients fundamentally don’t want to increase
Living Wage (lower than that suggested by the
their overall costs. Cleaning contractors are
Living Wage Foundation) should be paid by
therefore put in a position where they have to
everyone by 2025. The struggle remains to get
reduce their margins to remain competitive.
paying clients on board with this. There is no
However, this can turn out to be commercially
legal machine to compel them to comply - their
fatal to their business. If you operate the
only legal obligation regarding remuneration is
business on such thin margins, it eats into
to pay the minimum wage, which is less.
the sustainability of the company. They can fold - even if they are big organisations, as we
It’s all about perception
have seen.
The cleaning industry specifically is considered
If the clients don’t wish to pay the contractor
the low end of the market when it comes to
IN recent years, I’ve been very concerned about
sufficiently to cover wages, they take the
employment and advancement prospects, but
the marked trend of companies returning their
services back in house, without having to pay
it’s an incredibly essential service. When critics
cleaning services in-house. The relationship
the contractor’s profit margin. However, on the
say that cleaning operatives are unproductive
between clients and contractors has
flipside they also adopt the risk, so if they get
or unprofessional, it can be disproved easily.
deteriorated somewhat, and generally it’s about
the service provision wrong, the client bears
Stop the staff from cleaning in busy public
reconciling fair pay rates.
that responsibility.
areas, with high footfall, like an airport or
In my past experience as a cleaning and
Meanwhile, for the client who agrees to pay
shopping mall, and see what litter havoc is
FM contractor servicing large brands, we
the Real Living Wage (as specified by the Living
wrought in 60 minutes. Don’t empty the bins,
were ‘supressed’ when it came to negotiating
Wage Foundation), the catch-up margin will
wipe surfaces, clean toilets, or vacuum in an
contracts. Clients were very focused on the
be bigger. In the meantime, the client tells the
office for one night, and it will be noticed the
quality of cleaning staff yet were only prepared
contractor that they have to find some of that
next morning.
to pay the minimum for skilled operatives. This
money in their existing budget to cover the
approach invokes thoughts of the old adage,
shortfall, but how? They’re already stretched.
‘putting the cart before the horse’.
It’s like going into a pub for a meal, wanting
It pains me to say it, but the cleaning industry has to accept a certain level of responsibility for this poor impression by others. If we worked
to pay 15% less, but expecting the same
in unison to change social awareness, we
the National Living Wage, for the most part they
standard of food. Therefore, to comply with the
wouldn’t even consider accepting the pressure
are still not swayed enough to pay more for the
request, the landlord has to carry that burden.
from clients to reduce costs. Having said that,
Nowadays, while more clients are aware of
service that they receive.
So, what should the industry do? The
there’s always someone out there who will choose turnover rather than margin. Regrettably, however, there are cleaning contractors in our industry that don’t pay the minimum wage or employ people correctly and by the latter, I mean legally. Sometimes contracts change hands, and TUPE (Transfer of Undertakings [Protection of Employment] Regulations 2006) engages, but then we discover that some staff members transfer who aren’t on the TUPE list and that are being paid under the minimum wage. It is a blot in our copybook. Let’s change the lens through which they look at us The WCEC’s role is to ensure that the industry progresses and with propriety - this includes training and employment. As a collective body
14 JANUARY 2020
WWW.CLEANINGMAG.COM
INDUSTRY VIEW
C&M
and voice, we must collaborate to make the cleaning industry more attractive. We also need to raise the bar in how we present ourselves: not as the fairies that come out at night and make everything clean, but as skilled, experienced and dedicated individuals and teams. There’s no avoiding the elephant in the room. Wages need to improve and that’s just a fact we must incorporate into our business plans and contractual agreements. Furthermore, there’s got to be a clear career path. There’s an inherent advantage to joining the cleaning industry. If you have common sense, are prepared to work hard and learn, you can progress. If you want to focus on education during your career - even starting at the practical end of the business and then diversifying, there are several options available like personnel management, health and safety, and human resources,
‘no’ if fees are pushed too low, and speak up for
of employment, from operatives, right up to the
accountants, IT, and compliance officers to
their worth and the survival of their business.
board and all the positions in between.
name a few.
Also, we must have a clear and honest
Let’s not forget thinking outside of the
conversation about what things actually cost
professionals’ box. We are currently collaborating
suggests these support services industry
instead of working in an accountancy fog that
with the construction industry and continuing
options to sixth formers looking for careers. In
results in businesses continuously running at a
to approach ex-military personnel who struggle
fact, it’s considered a poor choice of career, yet
loss, and clients feeling that they can under-pay.
to find employment after they leave the service.
it provides services from which every single one
For example, for some time now, hospitals
I have discovered first-hand that no one
Both these sectors offer a wealth of skill,
have been outsourcing to receive a better
experience and expertise which is perfect for
cleaning service. However, cleaning contractors
raising the standard of cleaning and FM. We must
job-seeking entry level what the multi-faceted
signed the contracts knowing that they couldn’t
look at the transferable value, rather than get
opportunities are that exist in the cleaning and
deliver the right and proper service based on
stuck on titles.
FM industries. And, dare I say, to be respectful
what they actually charged. If the contractors
If we build a better industry, we become
of the people who work in these industries
don’t stand up for themselves at this crucial
more attractive employers. If we stand up for
and safeguard the cleanliness of our built
stage of negotiation, then the losses to their
what we are worth rather than believing the
environment. Many cleaning industry leaders
brand, business, employees, and financials are
poor PR that our industry has suffered socially
started without formal education. However,
dire in the end.
and commercially, we will never succeed.
businesses and succeeded with hard work
Transferable skills also enrich our industry
our act as an industry and command the
and learning on the job. Young people can be
We need to dispel the perception of cleaning
fair fees and wages that enable us to do
targeted and encouraged from a much earlier
being a ‘blue collar’ industry. It is a globally
our best, without the duress of accepting
stage to consider the support services industry,
networked empire, which doesn’t run itself. It
financial losses.
without going down a strict academic path.
needs an army of skilled workers, at every level
WWW.WC-EC.COM
of us benefits. Let us actively inform young people at
Cleaning isn’t a dirty word. Let’s clean up
they progressed, built large and successful
Dedication, working hard and common sense can achieve the same career progression. Undercutting dilutes service Some of our counterparts in Europe, like the Netherlands, are supported by laws which dictate what every cleaner should be paid. Their wages are generally healthier than our minimum wage; in the UK the minimum wage is just too low to make it workable for staff who depend on it. UK cleaning contractors are being criticised for not delivering adequate services. This is caused by caving in and accepting a much lower fee than the job demands. At this point of negotiation, contractors can - and should - say WWW.CLEANINGMAG.COM
JANUARY 2020 15
C&M BICSc
Protest or demonstration? I have taken a great interest of late
and driven by social media. My contention is this: if a
and discord at the very minimum.
cleaning operation was deemed unsafe or harmful,
Protest normally involves actions
in the change of language from
that are undesirable and sometimes
demonstration to protest as far as
it would be best replaced by demonstrating an
activity regarding Brexit, climate
violent. The question is what do
alternative methodology. If this failed, then a protest
change (the Extinction Rebellion)
protests actually achieve? The
from the workforce would be likely. If we could
etc is concerned. I believe there
estimated costs of policing for
only concentrate on finding a solution that was
is a distinct difference between
this year’s fortnight-long autumn
achievable and demonstrable, protests should not
constructive and destructive.
protests by Extinction Rebellion
be necessary. Before any action is taken there must be an
were estimated at £21 million.
I am just old enough to remember the CND - Campaign for Nuclear
This is on top of policing figures for the group’s
agreed outcome, otherwise the protest will continue
Disarmament - marches which began in the early
protests in April.
unabated. Individuals travel seemingly long distances to join these groups - why? When the Reagan
1960s. The interesting use of the word ‘campaign’
Demonstrations are usually peaceful and when
as opposed to protest or demonstration shows the
well organised can have a positive outcome. People
administration wanted to stop the drugs epidemic in
change in language over the years. Direct action
have demonstrated/campaigned for the reduction
the Unites States, it started a campaign called ‘Don’t
normally took the form of peace marches and
of plastics to reduce pollution in the ocean, mainly
Do Drugs’. It is now widely known that the influx of
rallies in Trafalgar Square. The Greenham Common
as a result of the Blue Planet programme. Recently
drugs from South America into the United States
Women’s Peace Campaign was another series
Holland & Barrett demonstrated its commitment
was driven by the CIA funding the contra Guerrillas.
of protests, including a peace camp - again the
to the environment by no longer selling wet wipes.
Famously, the ‘Don’t Do Drugs’ strapline was put onto
language used was ‘protests’.
This would have been unthinkable in the 1970s
pencils which, when they were sharpened, eventually
The choice of protest or demonstration is not
but then again it would have been unthinkable
left the strapline ‘Do Drugs’!
mere semantics. If you check the definition of both,
in the 1980s that Holland & Barrett could legally
whilst they have similarities it is my belief that the
sell cannabis oil. The world changes more rapidly
demonstration or even a protest, the result must be
fundamental difference is that a demonstration
thanks to social media!
achievable and how this is measured needs to be
Many protests - like the Arab Spring and the
can provide an alternative solution to the current situation, whereas a protest usually creates disruption
recent Hong Kong protests - are fuelled by anger
My point is that whether it is a campaign, a
agreed at the beginning of the process. WWW.BICS.ORG.UK
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CONTRACTS C&M
LNER cleaning contract on track LONDON North Eastern Railway (LNER) has
with LNER to reduce water consumption across
awarded a new station and train cleaning
the route and introduce chemical-free cleaning.
and presentation contract to Atalian Servest.
John Doughty, engineering director at
The contract will run for up to five years and
LNER, said: “I am looking forward to working
includes investment, technology and training
with Atalian Servest. We are undergoing an
to maintain and build on the high standards
incredible transformation of our train service
customers expect at LNER stations and on-
with the complete fleet upgrade to our brand
board LNER trains.
new Azuma trains, timetable enhancements, customer experience improvements, and better
opportunity for Atalian Servest. LNER shares
be introduced for all staff as well as smart-
use of technology. We are especially looking
our values. Sustainability is at the centre
phone technology to improve communications,
forward to the improved environmental and
point of everything we do and our combined
increased waste segregation and recycling,
sustainability benefits of this new partnership
sense of entrepreneurial spirit will ensure we
mobile deep cleaning teams, and a 24-hour
with Atalian Servest.”
continuously collaborate to improve, innovate
Enhanced customer experience training will
helpdesk for train and station presentation needs. Atalian Servest will work in partnership
Daniel Dickson, CEO UK and Ireland at Atalian Servest, said: “This is a hugely exciting
and deliver exceptional service.” WWW.ATALIANSERVEST.CO.UK
Ecocleen adopts advanced right to work checks solution ECOCLEEN has teamed up with uComply
by introducing real-time right to work checks
to streamline and simplify its ‘right to
that empower local users.
work’ checks. The company will use the
“Effective background checking and pre-
The uAuthenticate mobile application fully validates a wide range of identity documentation including passports, visas,
uAuthenticate mobile application across its
employment screening is a critical part of
ID cards, driving licences, biometric cards,
nationwide network of franchises, so regional
our complete compliance with Home Office
and work or resident permits in a matter
directors can immediately authenticate
immigration guidelines,” said Jean-Henri
of seconds. This accurate scanning and
identity documents. This will further enhance
Beukes, managing director of Ecocleen. “We
verification procedure, with built-in Home
Ecocleen’s robust staff onboarding processes
had previously operated a centralised system
Office guidance, will quickly determine if
for right to work checks that whilst robust
someone has the right to work in the UK
could also be time consuming and result in
and identify any fake documents. This will
unnecessary delays in the recruitment process.
help franchises to speed up the recruitment
The uAuthenticate mobile app will enable
process and ensure contracts have the
our regional directors to make immediate
appropriate staffing levels, while protecting
employment decisions, so they can quickly and
Ecocleen against any potential reputational
efficiently fill cleaning roles while reducing any
loss or fines.
exposure to risk.”
WWW.UCOMPLY.CO.UK
Ezitracker announces strategic partnership with UTS Fleet EZITRACKER has formed a strategic
partnership will allow Ezitracker to easily
partnership with UTS Fleet, a camera, software
integrate our framework and provide total
and tracking specialist for business fleets. The
control and monitoring capabilities of their
move is set to deliver end-to-end visibility of
customer’s fleets.”
remote workforces whilst they work and travel between jobs. Ezitracker time and attendance
Christian Berenger, managing director of Ezitracker, said: “We have been approached by our customers to develop a telematics
technology enables employers of large and
solution, one that can provide a full picture
small workforces to reduce absenteeism,
of their workforces’ activities both onsite
lower costs via automation, and increase
and travelling between sites. Rather than
productivity and efficiencies. Rob Turner,
reinvent something that already exists
managing director, UTS Fleet, said: “We are
within the market, we took the decision to
delighted to team up with Ezitracker and
find a reputable ‘best of breed’ partner to
provide them with a powerful vehicle tracking
deliver this solution, one that would mirror
forward to delivering a great partnership
solution that fits neatly into their portfolio
Ezitracker’s unrivalled customer service.
programme with them.”
of workforce management solutions. The
UTS fleet ticked all those boxes and we look
WWW.EZITRACKER.COM
WWW.CLEANINGMAG.COM
JANUARY 2020 17
C&M SPECIAL REPORT
Probiotics in cleaning For many years, probiotics have been hailed for their widespread health benefits, particularly when consumed by humans and animals to improve and restore gut flora. However, recent times have seen a rise in probiotics being used in cleaning products as an alternative to more damaging chemical cleaners. But what role do probiotics play in the cleaning process? And, how do they operate in comparison to traditional cleaning products? Dr John Lear, technical director at BioHygiene, reports. First and foremost, cost effectiveness is one
corrode or damage surfaces, probiotic-based
of the major factors most FMs have to consider
cleaners do not, meaning surfaces look new for
- and probiotic-based products have a lot
longer and infrastructure needs repairing less
going for them in this department. Probiotic
regularly. They also pose considerably less risk
cleaners contain an abundance of beneficial
to the employees using the product. Last year,
bacteria, meaning that once they are applied
The Independent published the findings of a
and colonise their surroundings, they continue
study that showed regular use of traditional
to work for long periods. In turn, this reduces
cleaning products was comparable to smoking
the amount of the product that needs to be
20 cigarettes a day, with regards to lung
applied, cutting back on volume used and
damage. Many companies are now aware of
reducing labour time.
this, hence the switch to probiotic- or biotech-
Interestingly, the high levels of beneficial bacteria that can be used in such formulations
based products. Perhaps the main factor behind a general
and their microscopic size help to make
move towards probiotic-based cleaners is the
probiotic products effective when cleaning
level of environmental impact. Unlike many
hard to reach areas such as cracks and
traditional cleaners, which often use non-
imperfections. The bacteria are able to
sustainable raw materials that can release
GENERALLY speaking, traditional cleaning
penetrate deep into these areas where dirt
harmful chemicals into the atmosphere,
products contain harsh, biocidal chemicals to
builds continuously and work for long periods
probiotic-based cleaners have a considerably
remove dirt and germs, and they have always
of time.
smaller environmental footprint.
been the most popular choice with cleaning
Probiotic cleaning products are also known
companies and facilities management teams.
to be beneficial long-term with regards to
Industry specifics
However, there has been a dramatic uptake
both infrastructure and employees. Whereas
Due to how they work, and the capability of the
in probiotic-based products in the last few
traditional, chemical based products can
beneficial bacteria to reach difficult or hidden
years. These products work by using beneficial bacteria to colonise surfaces, producing enzymes to digest organic matter such as carbohydrates, proteins and fats. Hence these bacteria break down soiling in their immediate environment, producing a long-term cleaning effect and reducing unpleasant odours. They may also compete with bad bacteria, effectively taking over the area. The uptake of probiotic cleaners is due to several factors, including cost, employee health, labour costs, and the environment. The rise in popularity of probiotic cleaners This is not to say that traditional chemical cleaning products are not effective, because they are. But it is the way they work, and the impact on the surrounding environment they have, that is seeing probiotic-based products become more popular. 18 JANUARY 2020
WWW.CLEANINGMAG.COM
SPECIAL REPORT
C&M
places, probiotic cleaning products are well
levels were the same in probiotic and
were not only successful in ‘controlling surface
suited to a range of industries:
conventional cleaning.
microbial contamination’, but also in ‘lowering drug-resistant species’. This suggests that
Hospitals: as you would expect, contaminated hospital surfaces represent a
Drug-resistant species
probiotic cleaners can very successfully clean
major issue for hospital cleaning staff. Studies
The emergence and spread of antibiotic-
hospital surfaces and manage ‘superbugs’
have shown that probiotics on hospital surfaces
resistant bacteria, often known as
such as MRSA - perhaps a new string to our
counteract the growth of pathogens and, more
‘superbugs’, is a major global public health
bow in the fight against antibiotic resistance.
importantly, they decrease the population of
problem that requires immediate action.
pathogens harbouring drug resistant genes.
There are already strains of bacteria against
A future for probiotics
which we have few or no effective antibiotics
Clearly, probiotic-based cleaning products have
food industry. A test was conducted in the US
and the prognosis for patients unfortunate
a bright future ahead. Much like many other
on Cantaloupe melons by UConn Research
enough to become infected is extremely
eco-friendly cleaning products, they can help
which concluded that probiotics were more
poor. It has even been suggested that the
FMs to control costs, particularly long-term,
effective in cleaning and disinfecting the
antibiotic era is coming to an end.
whilst providing a safer option for the cleaning
Food: probiotics are also being used in the
melons’ surface over the industry standard chlorine wash.
There is also some evidence to suggest that when applied incorrectly, traditional
staff having to use them. However, with levels of environmental
cleaning products can contribute to the
concern across the globe currently at an all-
also be useful in the battle against illnesses
rise of antibiotic-resistant bacterial strains.
time high, the fact that probiotic based cleaners
in offices. Due to the ability of probiotics to
According to the NHS, if certain bacteria
are known to be less damaging could see them
colonise surfaces and out-compete unfriendly
are exposed to low-levels of biocides found
excel at an even greater rate - as with other eco-
bacteria, they could help to reduce levels
in traditional cleaning products, this can
friendly, biotech led products.
of undesirable species on desks and other
increase the prevalence of genes involved in
surfaces, which could otherwise cause disease.
drug-resistance.
Offices: probiotic-based cleaners could
Finally, any strategy that can reduce the incidence of bacterial antibiotic resistance must be a priority for further investigation. This could
Agriculture: Belgian researchers have
In contrast, a recent study by the US
conducted tests to determine the success
National Institute of Health looking at the
be the most important part of the future for
of probiotics when cleaning pig pens. In this
success of probiotic-based cleaners on
probiotic products.
instance the test concluded that disinfection
hospital surfaces concluded that the they
WWW.BIOHYGIENE.CO.UK
WWW.CLEANINGMAG.COM
JANUARY 2020 19
C&M BCC COLUMN
How SAM (Safety Accredited Member) is driving high safety standards in the window cleaning sector Andrew Lee, chairman and safety officer at the Federation of Window Cleaners (FWC), reports. THROUGH the Federation of Window Cleaners
scheme for the UK’s 225,000 window cleaners would be
(FWC), members have early access to each and
to everyone’s benefits.
every national window cleaning tender.
the key differences between SAM and other safety in procurement paper-trail based schemes.
It was also important to everyone on
In order to be considered for these
the FWC management committee
contracts, companies applying must
to have an accreditation scheme
Feedback from our members tells us that because SAM is a training-based safety in procurement scheme, as opposed to paper-based, it is appreciated
demonstrate that they can meet
which demonstrated a member
by commercial customers particularly as it documents
health and safety standards.
company’s ability to comply with
and demonstrates their commitment to health and
health and safety legislation,
safety. As a result, SAM membership means a window
rather than just a simple online
cleaning company is more likely to be considered by
That is why the FWC launched its very own tailor-made safety in procurement scheme. The Safety Accredited Member (SAM) scheme was launched in 2013. The key aims were to
accreditation. By having this
government bodies and other major organisations
prestigious accreditation scheme,
for proposed tenders, and members tell us that the
members not only give their own
assist member companies in applying for tenders
company’s assurance of meeting high health
that meet their specific business objectives and in turn
and safety standards to all potentially new and
help clients find reputable and compliant window
existing clients but carry the assurance of SAM
cleaning companies.
membership as well.
Before the introduction of SAM, a number of
There are certain standards which must be
scheme has helped them win prestigious contracts which they would not have been considered for had they not had accreditation. Recently, the FWC assisted a purchasing consortium with its tender documentation in order for it to procure the best possible standards. As the tender went
schemes - such as CHAS, Safe Contractor and
reached for achieving SAM status, and as part of this
live on its sourcing system, the FWC was allowed to
Constructionline - were mandatory requirements for
the company concerned must be accredited with
immediately release the link to its membership. This
some window cleaning tenders, although in many
FWC-delivered Institution of Occupational Safety and
showed how the SAM scheme reinforces the FWC’s
cases they were unrelated or not specific to window
Health (IOSH) Cleaning Windows Safely and IOSH
reputation as an organisation which prioritises health
cleaning. They were broad-based and not specifically
Risk Assessment training qualifications. The FWC’s
and safety.
related to health and safety in window cleaning or the
SAM scheme is audited annually to ensure member
Work at Height Regulation issues. It was also expensive
companies continue to meet health and safety
the importance of asking window cleaning contractors
to achieve and maintain several similar accreditation
standards and procedures.
for the right information and accreditation. We will
schemes at once. The FWC, which has around 800
Window cleaning businesses where staff have
The FWC works hard to educate potential clients on
continue to prioritise this work in order to continue
member companies representing some 12,000
already completed the Cleaning Windows Safely
developing the highest levels of safety within the
employees, wanted to ensure high standards of health
course will have most of the required documentation
window cleaning industry.
and safety in the industry and make it easier for firms
in place already, so will find it relatively easy to achieve
WWW.F-W-C.CO.UK
to apply to schemes and meet the standards required.
SAM status. Completion of the IOSH courses includes
The FWC is a member of the British Cleaning Council.
The FWC thought that a single, consistent, uniform
both practical and written exams and this is one of
The views of council members are their own.
The Professional Independent Registered Trade Association for
Window Cleaning Membership offers numerous quality benefits IOSH Accredited Safety Training Safety Accredited Member (SAM) Procurement Scheme Secure online store at: https://www.windowcleaning.org.uk/ Federation of Window Cleaners Tel: 0161 432 8754 - Email: info@f-w-c.co.uk – Web: www.f-w-c.co.uk
20 JANUARY 2020
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A JOB WORTH DOING - A CONTRACTOR’S BLOG C&M
The ‘Good Work Plan’ should we be alarmed? Lee Andrews, CEO of DOC Cleaning, reports. IN 2018, the government published a paper known as the Good Work Plan. It set out how it planned to implement the recommendations of the 2017 Taylor Review of modern working practices, focusing particularly on new standards of fairness in dealing with employees. In April 2020, this legislation comes into force and it contains one requirement that may pose a significant challenge for cleaning contractors, namely that employers must issue a ‘Statement of Main Terms and Conditions’ (SMT) on or before day one of a
would choose this style of recruitment, but it is sometimes necessary to maintain the service at a client location. On the other hand, even where there is a face-to-face recruitment process with a chance to collect personal details and RTW documents, it is preferable to be able to take stock of the situation and make sure that the relevant staff in HR or administration have had a chance to verify and review information potentially including TUPE’d rights - before issuing a formal contract, staff handbook and health and safety instructions to a
new employee’s contract, compared with the twomonth grace period allowed by current legislation. This SMT must contain not just the current requirements - contract length, notice period, eligibility for sick leave and pay, remuneration, specific days, and times of work – but it must now also contain, amongst other things, details of continuous service, frequency and amount of pay, whether the employee will have to work Sundays, nights or overtime, holiday entitlement, places of work, any collective agreements in place, pension entitlements, and how to pursue a grievance or complaint. Needless to say, the penalties for not complying with the new law will be heavy. All of this sounds reasonable enough, but it means that some of the workarounds that contractors currently use to maintain a full complement of staff and cover absence in some locations may no longer be possible. There are two points here. On the one hand, there are situations that require the urgent replacement of staff, often beyond a contractor’s control, where there is little time to carry out anything other than a telephone interview, or recruit based on the recommendation of an existing staff member. This can happen at remote locations, or for a shift starting at unsociable times, making it very difficult to issue either a hard or electronic copy of a contract in time for the new employee’s start on site. No contractor
new member of staff, all as part of a properly supervised onboarding and induction process. At the best of times this can take a few days, but it is a necessary procedure, allowing contractors to discharge their responsibilities correctly, avert potential compliance issues, or quite simply to pick up on human error in processing new starters. It is therefore worrying to think that there may be instances in the future of legally binding employment contracts being issued to new staff, by whatever means, without proper control, solely in order to comply with the new law. Whether you manage onboarding electronically using software, or whether you still use hard copy, it is likely that many contractors will have to review both their recruitment procedures, in particular the process of information gathering, and their contingency plans for absence cover in order to ensure they do not fall foul of the new legislation. So, is this another example of where the government has overlooked the needs of our industry when introducing new legislation? I think the answer is that whilst it was not practices in the cleaning industry that prompted the change in employee protection, we are nevertheless part of a wider world of work. The upside is that this may turn out to be a good opportunity for us to reinforce our position as responsible employers in an industry that increasingly needs to attract and retain good staff. WWW.DOCCLEANING.CO.UK
WWW.CLEANINGMAG.COM
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JANUARY 2020 21
C&M
SPECIAL REPORT
Meeting sustainability goals Neil Nixon reports from Numatic where its recently-introduced ReFlo technology is starting to have a positive impact on meeting the company’s ambitious sustainability targets. 2019 marked 50 years in business for Numatic,
Introducing ReFlo
impact of delivery and is easy to assemble in
an anniversary that afforded time to look
In pursuing its Sustainability Formula,
less than 15 minutes. Andrew Ernill said: “Every
backwards on what has been achieved and
Numatic continually reviews, refines and
detail has been considered, from compact
forwards at what needs to be done to remain
adapts its processes to deliver greater levels of
yet generous waste and storage modules, to
prosperous, relevant and socially responsible in
sustainability within its products. One recent
hard-wearing castors and wall protectors. With
the years ahead.
example includes the introduction of ReFlo
a range of optional accessories and mopping
technology which uses up to 97% of the highest
systems available, each cleaning system can be
a focus on the need to respond to the almost
quality recycled plastic in manufacturing certain
adapted to meet user needs precisely.”
inevitable energy and resource shortages of
products within the company’s janitorial range.
As the supply of reliable, consistent recycled
tomorrow. For Numatic this means meeting the
The result is products that are both sustainably
plastic is more readily available, so the number
challenge of engineering sustainable cleaning
engineered and built to last.
of products across Numatic’s extensive range
An unavoidable element of such a review is
will be manufactured using ReFlo technology.
solutions without compromising productivity ECO-Matic: ReFlo in action
As can be seen with the development of the
The ECO-Matic trolley represents Numatic’s
ECO-Matic trolley range, no compromises are
said: “At the root of truly sustainable
best value cleaning system. Ergonomically
made with quality of manufacture and that
manufacturing are products that have been
designed for enhanced usability, productivity
will always be the case. The only hindrance to
engineered to last a very, very long time. The
and simplicity, the range offers a choice
rolling out more ReFlo-manufactured products
most sustainable products are those that
of six models to suit any cleaning need or
will be reliability and consistency of high-grade
you have used day after day, without fail, for
environment. ReFlo technology uses the
recycled plastic supply – something Numatic is
many years. Four values therefore make up
highest quality recycled plastic to provide a
constantly seeking to resolve.
the Numatic Sustainability Formula: longevity,
tough Structofoam construction, ensuring the
efficiency, serviceability, and recyclability.
trolleys are both sustainably engineered and
Sustainability vision
Products need to be built to last; to be highly
built to last.
Numatic’s sustainability vision focuses on
or quality. Andrew Ernill, Numatic’s head of marketing,
efficient, effective and productive in use; to be economically serviced; and to be easily recycled.”
22 JANUARY 2020
The ECO-Matic is delivered flat-packed to reduce transport costs and the environmental
three broad categories: social, environmental and economic.
WWW.CLEANINGMAG.COM
SPECIAL REPORT
Social comprises: supporting staff
do the job and last a long time,
through investment, development,
training and support that help users
health, and wellbeing; community
achieve the best and most efficient
engagement; and rigorous checks
cleaning results, or new technologies
on all suppliers through supply
that meet individual needs and
chain verification.
environments, manufacturers must
Environmental comprises:
drive sustainable productivity.
reducing carbon footprint by
We have designed, engineered
manufacturing products that
and built our products according
last a long time; ensuring zero
to this core philosophy since day
waste to landfill (a target that
one, testing beyond the standards
Numatic achieved in 2017); and
and delivering sustainable
ensuring efficiency initiatives
cleaning solutions that provide
through manufacturing and
the productivity you need today,
infrastructure processes.
tomorrow and for the next 50 years.
Economic comprises: meeting and exceeding requirements of
Performance you can trust.” ReFlo is just one manifestation of
current legislative, regulatory
the hard work and dedication the
and environmental codes of
team at Numatic has undertaken to
practice; and investment in
ensure greater sustainability. There
innovations to design products
will be more to come, ensuring that
to have the minimum impact on
the company’s ambitions remain
the environment.
true throughout the next 50 years of
Andrew Ernill continued: “Whether by means of cleaning solutions that
WWW.CLEANINGMAG.COM
C&M
60
its development. WWW.NUMATIC.CO.UK
Antibacterial
Highly absorbent
Use wet or damp
Washable
Colour coded
JANUARY 2020 23
C&M
FLOORCARE
The missing kit in kitchen No self-respecting chef would work in an ill-equipped kitchen that could compromise food quality or safety. Yet, says James White of Rawlins, even slick food service providers can take a less professional approach to floorcare. Faith in disinfectants is also misplaced.
there’d be no need for deep cleans and no
food service operation - from restaurants to
With generous use of chemicals, most of the
compromise on day-to-day cleanliness. If
hotels, hospitals to office canteens. Timing,
dead bacteria are left behind to nourish the
cleaning made good use of automation, the
efficiency and, of course, hygiene are all
next wave and promote a germ’s adaptation
job would be easier to perform consistently
critical. And the modern kitchen is equipped
and resistance to chemical agents. Anyway,
in less time. If chemical use could be
to deliver - from its food thermometers and
many - such as E coli, salmonella, listeria and
minimised, it would benefit the environment
carefully controlled refrigerators to the chef’s
campylobacter - already have a protective bio-
- internal as well as external - and the
razor-sharp knives.
film that helps them keep disinfectant at bay.
bottom line.
KITCHENS are the engine rooms of any
Not so cutting-edge, all too often, is the
Deck brushing can be more effective in
All those boxes are ticked by a relatively
standard of floorcare. Cleaning floors typically
greasy environments, but it involves using
low-cost system based on ‘crossover’
comes down to the mop and bucket. But let’s
lots of water and chemicals. Deep cleans
cleaning technology. Called OmniFlex, this
be realistic, this lowest common denominator
are another response to accumulating dirt
is a modular system that allows any scale
of floor cleaning is better suited to dousing the
and grease, but the drawbacks include the
of kitchen or budget to start with a hygienic
deck of a sailing vessel than the engine room of
increased expense, disruption, and steady
alternative to mopping, then add modules
a professional food service.
deterioration in cleanliness and safety in the
as needs evolve, to create a complete
intervening periods.
floorcare system.
In the pressure-cooker atmosphere of a working kitchen there are already challenges and risks a-plenty. Grease is constantly being
Is there a more professional approach? If routine cleaning was truly effective,
The new OmniFlex UniVac battery version is designed specifically for food service
generated and accumulating on surfaces,
environments. It combines compact basic
including floors, even before the occasional
but reliable equipment, crucially including a
spill. These warm, moist conditions are
vacuum to remove soils and leave a dry floor
ideal for microbes to survive and breed.
underfoot. Operation is simple yet effective
Meanwhile, staff are on the move, and the
- just open a spigot to apply fresh cleaning
consequences of a slip can be serious with
solution to the floor, use the ergonomic
hot surfaces, liquids and steel furniture all
speed spreader, lightly brush into grout lines,
around. And the clock is always ticking, not
and then vacuum.
just because meals have to be prepared in
With OmniFlex, the dirt and bugs are always
time. Staff will have limited time for cleaning
removed as soiled water is vacuumed away.
duties, and the floor is likely to be last on
OmniFlex has been proven to be 60 times more
their list of priorities. Casual staff may have a
effective at removing soils and contaminants
similar attitude to these duties.
than mopping.
When they’re performed by manual
Certified by the National Floor Safety Institute
mopping, even the most dedicated cleaner
(NFSI) for providing high traction, this approach
can’t be expected to shift soils and toxins
also minimises the risk of slips and falls.
from the grout lines of a tiled floor with a
Operating costs are lower as cleaning takes
mop-head - so soils become embedded in
less staff time, the brushing action reduces the
crevices and cracks. Mops do a good job
need for chemicals, and dosing can be closely
of spreading the dirt around, but don’t
controlled. It is also very easy for unskilled and
remove it, let alone de-grease. Scientific
part-time employees to learn and use.
research using test plates infected with
As it’s modular, there are options to add
organisms have shown that ‘cleaned’ areas
other equipment, including a pump system to
are re-infected as the mop-head picks up
convert to a spray-and-vac system. It’s a simple
soils in the bucket’s contaminated soup
way to achieve clean, safe floors in half the
and splashes them across the floor. Even
time of mopping and a more hygienic kitchen
microfibre mopping only cuts bacteria
environment.
levels by 51% at best, before dragging
Keep the engine room running smoothly and
the E coli back into clean areas, so overall
the customers coming back, not the bugs.
effectiveness dropped to 24%.
WWW.RAWLINS.CO.UK
24 JANUARY 2020
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THE UK’S LARGEST CLEANING & HYGIENE SHOW THE
CLEANING SHOW 2021 16 –18 MARCH
•
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•Bringing together those with purchasing influence in contract cleaning and FM •Attracting a wide range of vertical markets and end-users from healthcare, hospitality, education, retail, transport and central and local government •Free conference sessions covering priority issues to the industry •The only UK exhibition dedicated to the cleaning and hygiene sectors • Great networking opportunities; product demonstrations, see the latest innovations and product launches
Organised by the industry for the industry, this is your chance to meet customers face to face and do real business
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C&M
FLOORCARE
A year of advancements in floorcare As Robert Scott enters a new year, the cleaning product manufacturer and distributor takes stock of 2019 to recap the Clean Team’s customer highlights. ONE such highlight was working with Prime Industrial and Janitorial Supplies Ltd and the Museum of Scotland to complete product training on the museum’s newly installed floorcare cleaning system. The museum group, which welcomes over two million visitors annually, wanted to modernise its floorcare regime, reduce chemical usage and create a more sustainable way to clean while impacting visitors as little as possible. Additionally, the museum wanted to offer a rapid response routine that uses minimal water for a faster dry time. Due to the training and product advice that Robert Scott had previously given to the staff at Prime Industrial, its team was able to recommend a range of products to overhaul the museum’s cleaning regime. This included Robert Scott’s Alpha trolley and a microfibre flat mopping system that can be pre-soaked for ease of use. The Alpha trolley provides smart, lockable storage that allows multiple products to be carried at once in compartmentalised sections, separating chemical and non-chemical products. The lockable feature is important in
of Scotland to deliver training on its new
soaked microfibre was simple - it minimises
public areas to ensure products can be stored
products. Their aim was to inform the
the use of water and chemicals and reduces
safely and securely. Additionally, the trolley
janitorial staff of the benefits of the new
the number of tools needed, ensuring staff
folds to a compact size for easy storage.
system and, most importantly, how best to
have all the equipment they need with them
use the new products to benefit both staff
at all times. Staff fed back that this had
for Scotland, and Kelly Brierley, key account
and visitors to the museum. During training,
dramatically reduced the number of daily
manager at Robert Scott, visited the Museum
staff were invited to test the new floorcare
trips they take to the cleaning cupboard and
system, and provided positive feedback on
a water supply point.”
Tracy Kirkpatrick, regional sales manager
the products - specifically, the ergonomic
Bryan Cuthbert, site manager at National
design of the mop handle and pads made
Museums Scotland, added: “The microfibre
from microfibre, allowing staff to carry out
system is more hygienic, better for the
effective, rapid response floor cleaning
environment and has delivered excellent results
without the need for buckets or constant
on our floors. After positive feedback from
wringing out of mops.
our staff, we’ve since ordered more products
Tracy Kirkpatrick said: “Since implementing
26 JANUARY 2020
and we look forward to working with Robert
the new microfibre flat mopping system, the
Scott more in the future. We appreciate the
Museum of Scotland has benefitted from
support and time offered by Prime Industrial
cutting costs on equipment, a reduction in
and Janitorial Supplies Ltd for Robert Scott to
chemicals and water usage, and happy staff
demonstrate the new products and methods of
who now have a set of ergonomic tools at
cleaning to our staff.”
their disposal. The approach to using pre-
WWW.ROBERT-SCOTT.CO.UK WWW.CLEANINGMAG.COM
FLOORCARE
Keeping floors safe this winter WINTER is coming - keep it outside
spreads out water so the mat dries
with the i-matt. Designed for any
fast and the interlocking fibres trap
building entrance but especially
dirt to prevent it from being tracked
effective in retail and supermarket
in. The International Sanitary
environments, the i-matt absorbs
Supply Association (ISSA) estimates
water to keep floors cleaner and
that only 30% of dirt is trapped
drier, reducing slip claims by 90%.
in the first 91cm of the standard
It’s acknowledged that the best
entrance mat. With i-matt, you can
way to trap the elements and other
create continuous walk-off coverage
soils is through the use of walk-off
that keeps floors clean.
mats. A clean mat at your entrance
when using i-matt over traditional
efficiency of your building but
matting is reduced by a claimed
traditional approaches including
92%. When rubber-backed mats
DIY mat maintenance and rental
are sent out for cleaning there are
programmes can be inefficient,
environmental consequences - the
labour intensive and expensive.
impact of transportation and the use of chemicals and water for
represents a holistic approach to
cleaning. With i-matt, you’ll clean
floor safety. i-matt works together
in place using i-mop and i-protect.
with i-mop and i-protect to give
According to i-team, not only
customers everything they need
will you achieve an unbeatable,
to keep their mats working at
long-lasting deep clean with this
peak performance all the time -
system, you’ll also ensure every
removing dirt, dust and water from
ounce of chemical and every drop
shoes and helping the operation
of water used will count.
to be safer, cleaner, faster, greener, and better for everyone. i-matt is an extended duration,
Three technologies working together
clean-in-place walk-off mat that
1. i-matt is an extended duration,
improves floor safety and ease
clean-in-place walk-off mat
of cleaning. i-mop’s cleaning
anchored by New Pig Grippy
performance can be applied
technology that improves floor
seamlessly to the i-matt.
safety and ease of cleaning. The
Instead of losing time and
Lemon Floor Gel
Lemon scented hard surface cleaner
The environmental impact
is key to the image and cleaning
The i-team floor safety system
C&M
proprietary adhesive backing
money moving mats out of the way,
keeps the mat in place yet
customers can clean their floors with
removes easily and cleanly when
i-matt in place thanks to its adhesive
time to replace.
backing. It stays put for up to 12 weeks, and you can i-mop right over its low profile, durable, quick-drying
Lemon Scented Hard Surface Cleaner Fast removal of daily grease & grime. Long lasting fresh lemon fragrance. Highly diluteable (50:1). Suitable for many different floor types. including: tiles, sealed wood, vinyl & safety floors. pH Neutral (6.5 - 8).
Fast removal of daily grease & grime. Low foaming. Long lasting fresh lemon fragrance. Highly diluteable (50:1). Ideal for hand/damp mopping, spray cleaning & machine scrubbing. Suitable for floors and surfaces including: tiles, sealed wood & cork marble, granite, PVC, linoleum, resin, vinyl & safety floors. pH Neutral (6.5 - 8).
surface and never move a heavy, dirty carpeted mat again.
T: +44 (0) 1444 244 000 E: sales@bio-productions.com W: www.bio-productions.com
i-matt’s walk-off coverage captures water and dirt at the door to keep floors cleaner all day long. i-matt with EFM absorbent technology (entangled fibre matrix) acts differently to traditional barrier matting. The super-thin material WWW.CLEANINGMAG.COM
Continued on Page 28. JANUARY 2020 27
C&M
FLOORCARE
Drop the mop The Preparation Group looks at how a scrubber dryer and diamond floor pad cleans and maintains not only hard floors, but LVT and vinyl too. TO get the maximum life out of floors, to keep them in good condition, hygienic and safe, they need to be cleaned through a regular maintenance programme. Whilst textile floor coverings are generally vacuumed, most other hard polished surfaces, wood and resilient floors have traditionally been manually mopped with cleaning solution. The disadvantage of mopping is that it uses chemicals and too much solution, or poor rinsing, can create a slippery surface. Chemicals with a low or high alkaline pH value on the wrong floor will also cause irrevocable damage. Diamond floor pads offer eco-friendly and cost-effective deep restorative cleaning.
disc, the key is to select the correct grade for
can be used wet or dry. With the application
Designed to be used with just water, they
the floor. Smooth, non-textured vinyl and LVT
of water the floor can be cleaned quicker, the
are washable and reusable providing a more
are effectively cleaned using the company’s
pad will last longer and an enhanced shine
sustainable choice. Fitted to an STG machine,
1500 (fine cleaning) or 3000 (very fine cleaning)
can be achieved. For cleaning vinyl, LVT and
burnisher or conventional rotary or scrubber
grades only.
linoleum the pads must be used wet. Another
dryer, they clean and polish floors at the same
Diamond cleaning pads come in a range
eco-friendly credential is that polishing the floor
time and avoid the potential build-up of floor
of sizes to fit a variety of machine widths and
at the same time as cleaning, means that there
chemicals. Heavily-trafficked and worn stone,
can leave a soft sheen or high gloss finish
is no need to recoat it with environmentally
concrete, marble, terrazzo, and epoxy resin
depending on the grades selected. They are
unsound waxes or polishes.
floors that have become scratched, stained and
very simple to use. The first step is to ensure
When the machine is in action, the rotating
contaminated can easily be transformed with
that the designated area is swept clean and
operation, pad pressure and speed will affect
diamond pads - not so easily with a mop.
that any loose contaminants, eg dust, sand or
the cleaning and polishing process. If washed
gravel, has been removed to avoid damage
and stored correctly, diamond floor pads will
floor pads are too aggressive and may damage
to the pad and floor. The pad is then fitted to
clean thousands of square metres of surfaces.
vinyl or LVT. The Preparation Group’s Storm
the machine, in most cases it is simply placed
Storm diamond pads are double-sided, so have
diamond pads come in a range of different
under it with no tools required with the weight
up to a 60,000m2 life expectancy.
grades from coarse to fine and like any pad or
of the machine holding it in place. The pads
WWW.PPCGROUP.CO.UK
There is a misconception that diamond
Continued from Page 27.
by the same person in the same effective
soils can be tracked into clean spaces. i-team
operation.
offers the opportunity to revolutionise your
3. When used with i-mop, i-protect HDD
cleaning processes.
applied seamlessly to the i-matt. Mats are
with aXonnite gets mats cleaner and
WWW.KILLIS.CO.UK
cleaned in place as frequently as floors
helps prevent recontamination to make
2. i-mop’s cleaning performance can be
subsequent cleaning easier and faster. A holistic approach to floor safety i-team emphasises the 4D approach to cleaning, recognising that soil is transmitted throughout a facility - its floors, walls and ceilings, furnishings, and even the air itself through human traffic and the HVAC system. Because of the inevitability of such crosscontamination, a clean facility will erect barriers to the introduction and spread of tracked-in weather and soils, especially inside building entrances and nearby areas where 28 JANUARY 2020
WWW.CLEANINGMAG.COM
FLOORCARE
C&M
Setting high standards Effective in floorcare for the floorcare healthcare sector WHETHER wood, vinyl, carpet, or tiled
flooring, it is essential to thoroughly maintain your floors in the workplace. Continual foot
ROTOWASH products range from single and dual
in a wide range of sizes, allowing the user to
traffic invariably tracks in dust, dirt and other
pass machines as well as various accessories
clean small, difficult to reach areas right up to
allergens that could potentially disrupt the
designed to deal with the most challenging of
large open space surfaces.
workflow of a business and, at times, even prove hazardous.
floors. ‘Single pass’ machines are best described
The twin cylindrical contra-rotating brushes
as having frontally located water jets. This allows
that are incorporated into Rotowash machines
the cleaning process to be completed in one
are housed in a high grade, strong aluminium
dry and hazard-free with Morclean’s innovative
pass. The ‘dual pass’ range of machines have
casing. All machines have simple to attach
range of professional scrubber dryers. Designed
a combination of contra-rotating brushes and
transport wheels which make them easy to
to give a better result than manual cleaning,
a gravity fed water system. Used in a back and
manoeuvre. Whether it is a flat or uneven
these robust floor washing machines provide
forth motion, these machines provide excellent
surface, the Rotowash machine is equipped
optimum efficiency and have a range of
deep cleansing results.
with brushes that make the cleaning process
features, including adjustable speed control,
easier. The unique design allows them to rotate
forwards and backwards traction and drive
multiple types of hard floor surfaces and
at a speed of 650rpm, and the brush bristles can
handle with a dead-stop safety function, to
carpets. These machines will produce a high-
reach deep down into crevices such as grouted
name but a few. Morclean’s cordless or electric
quality wash that scrubs and cleans surfaces
tiles, studded rubber, entrance matting, and
scrubber dryers are available in pedestrian or
whilst allowing them to dry in a matter of
escalator steps.
ride-on versions.
minutes. The company manufactures machines
WWW.ROTOWASH.COM
WWW.MORCLEAN.COM
Rotowash machines can be used for cleaning
You can ensure that your floors remain clean,
Problem solved At Prochem, we supply innovative, effective cleaning solutions and equipment for carpets, upholstery and floors to professional users. We also provide comprehensive, industry recognised training for new entrants to the industry and experienced contractors alike. So whatever products, equipment, skills and knowledge you need, get in touch with us and we’ll solve your problem.
020 8974 1515
WWW.CLEANINGMAG.COM
sales@prochem.co.uk
www.prochem.co.uk
JANUARY 2020 29
C&M
CARPET & UPHOLSTERY CLEANING
How to maintain a ‘red carpet’ welcome Daily vacuuming is vital but is not enough on its own to preserve the life of carpets. Simon Constantine, UK sales manager at Truvox International, explains how to restore tired and stained carpets and upholstery with minimal effort. sticky dirt bonded to the fibres.
THERE is nothing quite like the fresh
before vacuuming. Afterwards it is advisable to
appearance and smell of a newly laid carpet,
spray with clean warm water (without detergent)
providing brightness, texture and a sense
to minimise dirt and chemical residues.
dry quickly. It may take as little as 45 minutes to
For example, Truvox International
be touch-dry, or at most two hours. Walking on
of comfort. Of course, this can’t survive the
This low-moisture system allows carpets to
almost relentless onslaught of dirt and spills
manufactures the Hydromist Compact in our
the damp carpet causes no problems. Where
without some much-needed care and attention.
facility in Southampton. With a 250mm cleaning
practicable, letting the carpet dry overnight before
But that pristine quality can be revived - and
width, it is ideal for medium sized carpeted
vacuuming ensures the soil is fully encapsulated.
the equipment options and cleaning agents
areas in offices, hotels, care homes, and schools
available mean it has never been easier.
and easy fit accessories are available for
‘dry’ pass - agitating the pile without dispensing
upholstery and stair cleaning. For larger venues
solution - will ensure the Cimex-Encap solution
cleans are essential to restore that lost bright
the Hydromist 55 offers more capacity and
is dispersed even more thoroughly. Multiple
freshness and safeguard the investment. The
productivity, with spray injection from 100psi to
dry passes should only be necessary for the
frequency of these cleaning methods depends
400psi variable pressure, in-line heating and a
most heavily soiled carpets, reducing output
upon the intensity of traffic and type, and the
second vacuum motor.
to around 100m2 per hour. If some areas are
Interim cleaning and at least annual deep
level of wear and tear. Appropriate cleaning
Where there are more embedded oily soils, a
severely soiled, they can be pre-sprayed with
and treatment make economic sense too, as it
Deep cleanliness
the polymeric solution to break down the
will lengthen the serviceable life of the carpet,
If the carpet is heavily soiled it will require
bond with the carpet fibres. The sprayed area
which means less money spent on replacement
deep cleaning. Encapsulation provides the
is left for a short time before the wet/dry pass
or refurbishment in the long run. Improving
answers by combining polymeric chemistry
procedure is followed.
the performance and lifespan of flooring will
and scrubbing technology. These solutions
also provide a healthier environment for staff,
work by releasing sticky soil from fibres, and
Using the right equipment
helping reduce work absenteeism.
then ‘trapping’ or ‘encapsulating’ the soil as
Today’s carpet cleaning machinery can help the
it dries. Our Cimex-Encap cleaning system
cleaning team achieve great results. However, if
Interim cleaning
uses this process to restore deep cleanliness,
one piece of equipment is expected to become
The most efficient way to incorporate interim
brightness and texture to even the most
‘the total solution’ instead of being one part of
cleaning of both carpets and upholstery is by
heavily soiled carpets.
a multi-step cleaning programme, this is bad
using an all-in-one spray extraction machine.
Cimex-Encap involves a simple four-step
practice. For example, there may be a particular
These inject solution and extract dirt with
process. Firstly, thorough vacuuming removes
cleaning method, perhaps for the absorbent
a powerful vacuum. The operator sprays a
all the dry dirt, clearing the way for the
pad system on a carpet where the manufacturer
low-foaming shampoo diluted in water from
polymeric solution to attack that sticky/oily
only recommends hot water extraction. Specific
a solution tank at pressure, using a handle-
residue. Secondly, carpet fibres are coated with
methods might be required for different types of
mounted control. This breaks down and
this diluted solution without saturating the
carpet, for example if tiles are used rather than
loosens oily and greasy soils sticking to the pile
carpet by using a triple-head Cimex Cyclone
woven or tufted carpet.
or fabric, and a powerful built in rotary brush
machine. It scrubs the carpet with pad drives
lifts dirt from deep within the carpet before it is
and pads or shampoo brushes. As the solution
encapsulation - should be preceded by
suctioned away. A second pass of dry vacuuming
dries, it loosens the sticky soil and encapsulates
thorough vacuuming to remove the particulate
completes the process and reduces the drying
it. In the final stage, vacuuming easily removes
grit and soil. It is worthwhile for facility
time. As this is a low-moisture process, a carpet
this material, leaving a revitalised carpet.
managers and their cleaning teams to talk
Both methods - spray extraction and
Guiding the machine at a quick walking pace,
with manufacturers and suppliers. Sometimes
the operator needs to apply only enough solution
they will benefit not so much from embracing
required to shift heavier soiling. For localised
to dampen the surface, by ‘feathering’ a release
the latest technology, but from matching the
stains, a specialised pre-spotting solution is
lever or adjusting a control valve. The dampness
specifications of services and machinery such
recommended. Extremely dirty carpets will
is sufficient for the polymeric chemistry to begin
as their cleaning fleet more closely to their
benefit from spraying in advance and allowing
working, and the effect can be almost instant.
needs and priorities.
the detergent 5-15 minutes to emulsify the dirt
Carpets look cleaner as the solution releases the
WWW.TRUVOX.COM
can be walked on after cleaning. Two spray cleaning passes may be
30 JANUARY 2020
WWW.CLEANINGMAG.COM
CARPET & UPHOLSTERY CLEANING
C&M
Vacuum cleaner made from recycled plastic VACLENSA, now part of the global Tennant
as the previous model, except for the fact
brand, has replaced its long standing C167PT
that the raw material is made from the
tub vacuum cleaner with a new version made
best and carefully-selected plastic waste.
from recycled plastic.
Manufactured through an innovative process which guarantees strict quality
The C167PT vacuum cleaner has been a staple product offering from Vaclensa
and safety controls, ‘black is green’ plastic
for many years, but as the company
has the same features of brand-new plastic
looks to the future it has taken a serious
but is eco-friendly because 75% has been
interest in its sustainability strategy and
obtained from recycled material. Cross continued: “In addition to
environmental impact. UK marketing manager, Daniel Cross, said: “As a company
listening to our customers we also have
we take great care in listening to our
our own sustainability strategy and as a
customers and working with them to
responsible company we want to help
ensure we provide the solutions they need.
improve the environment by reducing
For some, innovation is a priority and for
plastic waste. Recycled plastic produces
others it is sustainability, so here we have
no waste because it is itself recyclable
combined both into a single solution.”
and in compliance with RoHS and REACH guidelines as well as meeting TUV Certified
Naming this new innovation ‘black is green’, the C167 tub vacuum has exactly the
recycling process and production.”
same features and technical specification
WWW.VACLENSA.COM
DEEP CLEAN.
WWW.CLEANINGMAG.COM
MAINTAIN.
TRANSFORM.
JANUARY 2020 31
C&M
CARPET & UPHOLSTERY CLEANING/NEW PRODUCTS
High performance and low noise THE new XP range of upright vacuum
human ear is sensitive. Computer-aided
cleaners from Sebo offers high performance
design of noise generating components and
cleaning whilst being exceptionally quiet.
smoothing out airflow through the machine
A powerful rotating brush is essential
has eliminated much of these frequencies
for good carpet cleaning. However, the
at source. Acoustic shielding has further
combination of a number of parts moving
reduced them. The result is, with any form
at high speed can generate a significant
of background noise, the sound from the XP
amount of noise. In designing the XP
virtually disappears, making it suitable in
vacuum cleaners, Sebo engineers were
many cases for daytime cleaning. Indeed,
able to start with low noise as an objective
the XP excels in any situation where low
from the outset and have successfully
noise levels are important.
muted the harsh frequencies to which the
WWW.SEBO.CO.UK
IN 1989 a 30-year old cleaning operative, Tom Sultana, took a training course with Prochem. And now he’s back…
Back to the classroom - 30 years on!
“I went on a two-day course to study carpet and upholstery training,” said Tom Sultana. It turned out to be money well spent as he has steadily built himself a successful and well established business in Bromley-based All Gleaming Clean. Now he’s back at the Prochem training academy on another upholstery course. Has much changed? “The biggest change is the emphasis on health and safety’”
said Sultana. “Of course we know more than we did about the subject today…I run my two-year old Prochem Everest truck mount machine seven days a week, with my son Ben with me now, and being on the job itself has in my view been the best way to learn the trade. But I’m pleased to say there is still more to learn about processes and of course there are many new solutions to be tried and tested.” Professional cleaners can access premium training in 2020 from Prochem. Dedicated course topics span carpets, hard floor and upholstery cleaning as well as stain removal. For carpet cleaners, contract cleaners or public sector operatives, the 1-Day Carpet Cleaning Course is ideal for improving skills and revealing more about products and methods. The 1-Day Upholstery Course and the 1-Day Hard Floor Maintenance Course are for cleaners looking to expand their service offer beyond just carpet cleaning. And for those new to carpet cleaning, take the 2-Day Carpet Cleaning Course and pick up advice on starting up your cleaning business, hands-on practice identifying fibres and carrying out a professional survey. There’s an option to take the second day at a later date, if you prefer. WWW.PROCHEM.CO.UK
32 JANUARY 2020
WWW.CLEANINGMAG.COM
PRODUCT NEWS
C&M
CROMWELL Polythene, experts
Scented, antimicrobial tiger sack for clinical waste
in sacks, bags and speciality products for the capture and containment of waste and recyclables, is launching a scented
EDITOR
Neil Nixon neilnixon@quartzltd.com 07957 713316
and antimicrobial tiger stripe sack. The new product is part of its
SALES DIRECTOR
Sansafe and clinical waste management range. The tiger stripe sack incorporates Biomaster silver antimicrobial technology, added during the film extrusion process. Silver ion-based antimicrobials inhibit the growth of harmful bacteria, including E. coli and Legionella. This saves time, money and resources, as the bacteria which
Vanessa Van Santen-Smith Vanessavss@quartzltd.com 01737 855041 BUSINESS DEVELOPMENT MANAGER
also helps mask unpleasant odours, both inside and outside the liners, helping visitors to have a
Michelle Andrews michelleandrews@quartzltd.com 01737 855086
positive impression of facilities. These features eliminate the need to add separate antimicrobial
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causes unpleasant smells is unable to grow in contact with the liners. Pine Scentmaster fragrance
products and intoxicating fragrances during waste collection and disposal. WWW.CROMWELLPOLYTHENE.CO.UK
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NEW from Leafield Environmental is the EnviroGo, a range of stylish
Tony Crinion
recycling bins that make waste segregation at source an even easier proposition. The EnviroGo has a front, moulded-in handle and two non-marking wheels that provide excellent mobility and manoeuvrability, removing the need for carrying heavy sacks to a point of disposal. Slim enough to stand back
Carol Baird carolbaird@quartzltd.com 01923 437619
Mobile recycling bin is on the move
against the wall in corridors and open offices, yet with a 90-litre capacity with a bag (or 63-litres with a
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plastic liner), the durable, rotationally moulded EnviroGo stands some 970mm high. A tilting sack frame enables quick and safe bin maintenance. Each EnviroGo comes with an A3 signage kit for promotional use or to highlight the waste stream. WRAP colour coded apertures and labelling ensure that no-one is left in any doubt as to what waste stream is being collected in each bin. WWW.LEAFIELD-ENVIRONMENTAL.COM
NEW from Tork is a virtual reality training simulation aimed at
Virtual reality hand hygiene training
improving hand hygiene in healthcare. Manufacturer Essity collaborated with behavioural scientists, university hospitals and global hand hygiene experts in developing this tool. Tork VR Clean Hands Training and Education uses virtual reality to provide healthcare staff with realistic scenarios where hand hygiene needs to be carried out. And Essity believes itself
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to be one of the first companies ever to use VR in a hand hygiene training simulation. “Tork VR Clean Hands is designed to make hand hygiene training more engaging and inspiring,” said Essity sales manager, Liam Mynes. “Participants put on their VR headset and prepare to start a new shift at their healthcare workplace. They then face a series of real-life situations in the virtual world where they are expected to practice hand hygiene compliance - using their own hands. If they fail to perform hand hygiene at the right moment, they can try again and will soon learn to adopt excellent hand hygiene standards both in the virtual and in the real world.”
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