Cleaning & Maintenance November 2018 by Quartz Business Media

NOVEMBER 2018

THE OFFICIAL PARTNER OF THE CLEANING SHOW

IN THIS ISSUE: Robotic Cleaning Machines/Scrubber Dryers

Under the spotlight: the maturing market for autonomous cleaning machines – a look at where we are now and what we can expect in the future.

Equity crowd funding – a ‘Eureeca’ moment

Syed Ahmed, founder of Savortex, explains why he is a fan of equity crowdfunding, if you can find the right platform.

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NOVEMBER 2018

PLUS: • Industry news • People • Contracts • Products

Robotic Cleaning Machines/Scrubber Dryers Under the spotlight: the maturing market for autonomous cleaning machines – a look at where we are now and what we can expect in the future. >>> page 24

Equity crowd funding – a ‘Eureeca’ moment

Three tips for better procurement

Syed Ahmed, founder of Savortex, explains why he is a fan of equity crowdfunding, if you can find the right platform.

When contracting goods and services, getting the right deal is essential for both client and supplier. Jan-Hein Hemke, managing director of Facilicom UK, offers his advice on ways to ensure contracts are sustainable.

>>> page 30

>>> page 32

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EDITOR’S LETTER

C&M

Sexing up the cleaning sector A report published just as this issue is going to press has

believe cleaning careers are unglamorous, but they have the

revealed that cleaning operatives have the ‘unsexiest’ job in

potential to be highly lucrative…With the rise of glamorous

Britain. The report, published by Jamie Waller, entrepreneur

tech giants, everyone seems to have forgotten that some of the

and author of a new book - ‘Unsexy Business’ - revealed that

biggest money is made in the basic, day to day businesses that

the cleaning profession was voted the most unsexy by nearly

may not sound thrilling, but are hugely financially rewarding.”

one in three of the 2000 Brits surveyed (28%). This is bad news for those trying to recruit cleaning staff – particularly in

Assuming labour becomes a scarce resource once

whatever a post-Brexit market may look like – and does nothing

the ramifications of Brexit have shaken out, it will be

to highlight the more than £24 billion that cleaning adds to the

increasingly difficult for employers to attract good people

economy each year.

into the cleaning sector – particularly if they (or their peers) consider it to be an ‘unsexy’ profession. Public perception

Stan Atkins, chair of the British Cleaning Council, responded

is very important – and very difficult to change – but we

to the report, saying: “The cleaning sector is incredibly

must all take responsibility for showing our sector in a

important to the UK economy, and without it the country

more positive light if it is to attract the right people to

would grind to a halt. From tackling litter to keeping

deliver a critical service into the future. Perhaps ‘sexy’

hospitals clean, the work our members do is vital to ensure

doesn’t matter, but ‘valuable’ and ‘critical’ are labels we

we can all live in a hygienic, healthy and safe environment.

should be seeking to attract.

Further, a vast majority of cleaning operatives take great pride in their work, their professionalism, and the

Wishing you a happy, clean, tidy and healthy month ahead.

contribution they make to improving society. It’s therefore disappointing that some people think the cleaning industry is ‘unsexy’, especially as it can offer you a very rewarding, lucrative and long-term career.” Jamie Waller said: “I want others to realise that a business

Neil Nixon, Editor

doesn’t have to be sexy to be successful. 28% of people may

Cleaning & Maintenance Magazine

@cleaningmag

WWW.CLEANINGMAG.COM

Cleaning&Maintenance

NOVEMBER 2018 5

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CONTENTS

C&M

24 Feature: Robotic Cleaning Machines/Scrubber Dryers. Under the spotlight: the maturing market for autonomous cleaning machines – a look at where we are now and what we can expect in the future.

NOVEMBER 2018

08 15 17 18 30 32 36

Industry News In the news this month… BICSc Annual Awards celebrate industry excellence, Another year of washroom judging completed, Westgrove Group announces partnership with children’s hospital. People Personnel news and new appointments from across the cleaning and FM sectors. Contracts We take a look at all the latest contracts awarded across the industry. Clear Impressions Sponsored feature from Grundon Waste Management.

Special Report. Equity crowd funding – a ‘Eureeca’ moment. Syed Ahmed, founder of Savortex, explains why he is a fan of equity crowdfunding, if you can find the right platform.

Special Report. Lone workers - your hidden workforce.

Special Report. Three tips for better procurement.

Nick Whiteley, CEO at hfx Ltd, considers the importance of the over six million lone workers in the UK which make up about 20% of the UK workforce.

05 Editor’s Comment

16 BICSc Comment

20 BCC Comment

Looking back at the past month in the cleaning sector.

The Apprenticeship tax!

Helping you to put health and safety first.

WWW.CLEANINGMAG.COM

21 Making a margin – a contractor’s blog Simon Gasson reports.

NOVEMBER 2018 7

C&M

INDUSTRY NEWS

BICSc Annual Awards celebrate industry excellence THE British Institute of Cleaning Science (BICSc) announced the winners of its annual awards on Thursday 27 September at Whittlebury Hall Hotel and Spa, Northamptonshire. Hosted by special guest, Nigel Grinstead and supporting the chairman’s charity, CLARITY - The Soap Co., the event saw over 200 guests in attendance. Amongst the winners, Servest Group was presented with a new award for 2018 - the John

to overwhelm us year on year, but what’s

The Eric Hill Medal sponsored by the British

Edwards Award. Servest is a corporate member

even more important than the qualities

Cleaning Council: Colin Hanks.

of the Institute and was chosen by the judges

of the ultimate finalists and winners

The Doreen Heyes Award sponsored by

for demonstrating extraordinary innovation and

are the examples they set for others. By

Rubbermaid: Mitie at St Georges Hospital.

commitment to improving the standards from

demonstrating the benefits and practicalities

The Colin Hasson International Award

within its organisation.

of BICSc standards and training, these

sponsored walk across all its

Barton Wright (pictured),

has now generated approximately £10,000 for

sites. The walk, which took place on Friday

said: “We are delighted to be supporting

28 September, saw Westgrove’s partners and

the incredible care that Alder Hey Children’s

colleagues across the country raise money for

Hospital gives to children and young people. We

every mile they completed. The fundraising

look after over 100 sites across the UK and our

day will help provide funds for a new App

colleagues walk miles every day, so we thought

designed to help children when they first arrive

it would be a good idea to turn the miles they

at the hospital.

walk in to pounds to help the charity. For every

Alder Hey is one of Europe’s biggest and busiest children’s hospitals, caring for

the RNIB this year.

mile they walk, we will donate £1 to the charity.” WWW.WESTGROVE.CO.UK

Given the brush off: cleaning operatives have ‘unsexiest’ job in the UK CLEANING operatives have the unsexiest job

Starting with just £35, he turned Pimlico Plumbers

in Britain, with plumbers, accountants and

into a business with a £100 million turnover.

From left to right: Dean Saunders, Stephen Harrison, Mike Stubbs, and David Garcia.

“Generating funds for charity is an important part of our ethos,” said Stephen

taxi drivers close behind. This is according to

Waller said: “I want others to realise

a poll of UK professions conducted by Jamie

that a business doesn’t have to be sexy to

Harrison, chair of the CHSA. “Always popular,

Waller, entrepreneur and author of new book,

be successful. 28% of people may believe

our pro-am golf tournament and annual gala

‘Unsexy Business’.

cleaning careers are unglamorous, but they

ball are the foundation for our fundraising -

have the potential to be highly lucrative. Few

between them we raise tens of thousands of

revealed the cleaning profession was voted the

people believed in my debt enforcement

pounds every year. We’re delighted this year

most unsexy by nearly one in three Brits (28%).

agency, JBW, but I turned £20,000 into £33

is no different.”

This is despite the industry contributing more

million in just 12 years. With the rise of

than £24 billion to the economy and employing

glamorous tech giants, everyone seems to

Rockliffe Hall near Darlington. The successful

more than 700,000 hardworking employees

have forgotten that some of the biggest money

partnership with the Yorkshire Professional

across the UK.

is made in the basic, day to day businesses

Golf Association continued, with John

that may not sound thrilling, but are hugely

Wells and Aran Wainright making sure a

financially rewarding.”

professional played with every team and so

The research, which quizzed 2000 people,

Lucrative trade roles such as plumbers and builders came second and third on the unsexy list with 26% and 22% of the vote respectively. Personal trainers came out as having the

Stan Atkins, chair of the British Cleaning Council, said: “The cleaning sector is incredibly

The golf tournament took place at

was on hand to provide expertise and advice throughout the course. “It was a superb day,” said Richard Dyson of

sexiest job, and lawyers came in as the second

important to the UK economy, and without it

sexiest profession with 20% of the vote. Doctors

the country would grind to a halt. From tackling

Greyland. “Great location, lovely hotel and a

and nurses were joint third with 13% of the vote.

litter to keeping hospitals clean, the work our

tough (but fair) golf course. Special praise to

This research comes as Jamie Waller has just

members do is vital to ensure we can all live in a

all the staff at Rockcliffe Hall, each of whom

launched his first book. He has collaborated with

hygienic, healthy and safe environment. Further,

was very polite and courteous.”

the best of British entrepreneurial spirit to inspire

a vast majority of cleaning operatives take great

people to stop focusing on how glamorous a job

pride in their work, their professionalism, and the

and comprised Keith Airey, Scott Bullough and

sounds and think about the fortunes that can be

contribution they make to improving society. It’s

Ross Bullough, all supported by pro-player,

made in the unsexiest of careers.

therefore disappointing that some people think

Peter Robinson. A team from Metsa came

the cleaning industry is ‘unsexy’, especially as

second and the RPC Bpi Recycled Plastics team

including Mike Clare, the founder of bed and

it can offer you a very rewarding, lucrative and

came third. Duncan Bullough, also from Scott

mattress retailer Dreams, and Charlie Mullins,

long-term career.”

Janitorial, won best amateur player.

who made his millions in the world of plumbing.

WWW.UNSEXYBUSINESS.COM

WWW.CHSA.CO.UK

11 entrepreneurs contributed to the book,

10 NOVEMBER 2018

The winning team came from Scott Janitorial

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C&M

INDUSTRY NEWS

Benefits of recycling championed during awareness week RESULTS from a comparison beach cleaning

compared to the 2017 programme: • A 6% decrease in plastic/polythene - items

and litter surveying programme by Cromwell Polythene as part of its 35th anniversary activity

included drinks bottles, cups, fishing net,

and to mark last month’s Recycle Week indicate

string, and crisp packets. No plastic bags

levels of seaside rubbish have decreased.

were recovered in either year but small plastic pieces were removed.

This follow up to similar research conducted

• An 84% drop in rubber items - only two bits

by Cromwell Polythene during last year’s

of balloon and a ball were found.

Recycle Week shows reduced levels of waste

• A 25% decrease in cloth - clothing, shoes

across most material streams. The only

and towels were found.

increases compared to last year’s results were

• A 370% increase in paper/cardboard

for paper/cardboard, and metal which both

materials.

multiplied significantly, and medical waste.

• A 58% decrease in wood materials - lolly

Waste items that reach the ocean are a threat

sticks and chip forks were still found.

to the marine environment. Levels of litter

• The number of metal items found doubled

were recorded across the same predefined items as last year’s survey, across 11 types:

this year including drink cans and foil

plastic/polystyrene, rubber, cloth, paper and

wrappers, wire and fishing weights/hooks and lures.

cardboard, wood (machined), metal, glass,

• Glass waste decreased by 30% but

pottery/ceramics, sanitary waste, medical

discarded bottles were found.

waste, and faeces.

• Pottery found decreased by 16% but broken

The Cromwell Polythene team, which

tiles were found.

supplies a range of polythene products to aid

• Sanitary items decreased by 25%, with wet

recycling, celebrated its 35th anniversary on 1

wipes and sanitary towels found.

October. To mark this milestone, 23 staff joined

• Medical related waste consisted of 2

Great British Beach Clean organisers, the Marine

plasters, which weren’t found last year.

Conservation Society and volunteers from the

• And last but not least… 4 bags of dog faeces

Yorkshire Wildlife Trust’s Living Seas Centre,

- the same figure as last year!

to collect and record litter found on their local

public focus though ‘Blue Planet 2’, people are

Filey beach on the North Yorkshire coast and

becoming more aware of the impact of rubbish

raise awareness of sustainability.

in our oceans. The reduction in littering may be

tip of the iceberg. In total, statistics from The

Wider annual figures indicate this is just the

down to more people taking part in organised

Marine Conservation’s Great British Beach Clean

Polythene, said: “It’s very encouraging that

litter picks due to increased awareness of

2017 removed 255,209 pieces of litter from 339

levels of waste materials have decreased across

marine pollution. Measures like the expansion

beaches, making 718 pieces of rubbish for every

the same stretch of beach compared to results

of recycling initiatives in public spaces can also

100m stretch of beach cleaned.

from our previous year’s analysis. What is

help encourage people to recycle on the go.”

James Lee, managing director of Cromwell

also clear is that it’s not just plastic packaging

Results from this year’s collection, conducted

To get involved in the annual Great British Beach Clean visit:

washing up on the beaches and I’m pleased to

over two sections of 100 metre radius each of

www.mcsuk.org/beachwatch/events/gbbc.

see a decrease in plastic waste. Brought into

local beaches showed the following results

WWW.CROMWELLPOLYTHENE.CO.UK

Xeros rebrands as Hydrofinity XEROS Cleaning Technologies, the developer of

Technology Group. Compared to traditional

water-saving commercial laundry solutions for

machines, the near-waterless Hydrofinity

hotels, has changed its name to Hydrofinity.

wash process replaces up to 80% of water

“Our choice of new company name

with XOrbs. These unique spheres employ a

represents our key objective of helping to

gentle yet effective mechanical wash action

sustain the world’s water supplies for current

on linens. XOrbs can even wash in ambient

and future generations,” said Mike Ferrand,

temperature water, eliminating the need to

managing director at Hydrofinity. “We must

heat water, creating additional energy savings

work to tackle global water crises now and can

and keeping linens looking newer for longer.

no longer take water for granted.”

XOrbs last for up to a thousand washes before

Hydrofinity uses sustainable cleaning and fabric care technologies provided by Xeros 12 NOVEMBER 2018

needing to be replaced. WWW.XEROSCLEANING.COM WWW.CLEANINGMAG.COM

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C&M

INDUSTRY NEWS

A clean sweep for Aramark at BICSc NI region awards

From left: Brenda Shannon from Diversey, sponsor of the supervisor award; Roseanne McPartland, supervisor at RBS/Ulster Bank DSE Belfast; Heather McMillen, supervisor of 60 NI contracts; Alison Bell, supervisor at Rathgael House; Sue Robinson, national chair of BICSc UK council; and Colm McGrath, BICSc NI nation chairman.

THE team at Aramark, one of Northern Ireland’s largest providers of facilities and property

cleaning services in Northern Ireland. Alison Bell, Aramark’s supervisor also in

professional and educational body within the cleaning industry, as it underlines the incredibly

management services, took home two awards

Rathgael House, continued her winning streak by

high standards provided by the Aramark team

at the BICSc Cleaning Awards 2018. The British

taking home the inaugural award for ‘supervisor

across the region.”

Institute of Cleaning Science Awards (BICSc NI

recognition’. She was named Cleaning Operative

Region) celebrate innovation, excellence and

of the Year and topped the ‘office space’ category

Northern Europe, said: “I want to congratulate

the continuous improvement of standards

at last year’s award ceremony.

both Alison and Vicky for their hard work

across the professional cleaning industry. The

Paul Guy, head of marketing and

Frank Gleeson, president of Aramark

and dedication that led to this fantastic

awards were recently held at a gala breakfast

communications for Aramark Northern Europe,

achievement. It is wonderful to receive this

event at Belfast City Hall.

said: “This is a fantastic achievement and a

accolade. Winning two awards is a reflection

testament to the good work of our team in

of the commitment of Aramark staff to

category for ‘office space’. Aramark has now

Northern Ireland. We are delighted to be once

provide the highest standards throughout all

won this category an unprecedented six years

again recognised by the British Institute of

our client facilities.”

in a row, firmly setting the bar for professional

Cleaning Science, the largest independent,

WWW.BICS.ORG.UK

Vicky Goodwin of Rathgael House won the

YPO joins CHSA as accredited distributor YPO, the public sector buying and procurement

contracting that we are capturing the best

Accreditation Schemes guarantee that ‘what’s

organisation, has joined the Cleaning & Hygiene

quality for the best price. Being an accredited

on the box is what’s in the box’. Specifying

Suppliers Association’s (CHSA) Accreditation

distributor means we can continue to pursue

scheme membership in tenders is the only way

Scheme for Distributors.

the best standard of products available in the

buyers of cleaning and hygiene products get

industry and assures our customers of this,

what they pay for.

YPO’s decision to join signifies the scheme’s importance to buyers of cleaning and hygiene

making sure our valued customers are getting

products. Only by buying from accredited

what they pay for.”

members can purchasers and end users of

Membership of the Accreditation Scheme

Mike Stubbs, chairman of the Accreditation Scheme Panel, said: “We are delighted to welcome YPO into the Accreditation Scheme

these products be certain that ‘what’s on the

for Distributors is a clear stamp of approval,

for Distributors after its successful completion

box is what’s in the box’.

indicating the member’s commitment to quality

of the auditing process. YPO’s decision

and transparency. To join, distributors must

to join proves the growing importance

publicly owned, YPO is committed to delivering

sign a declaration that they will only stock

of our Accreditation Schemes to buyers

best value for its customers. Kelly Snee,

and offer for sale CHSA accredited products or

and end users of cleaning and hygiene

category buyer - cleaning at YPO, said: “We want

products that conform to the same standards

products. Recognising it’s the only way to be

our customers to be confident that the cleaning

as required by the relevant CHSA Manufacturing

certain they get what they pay for, the value

products we supply are of the highest standard.

Standards Accreditation Scheme.

they place on the schemes is growing. Our

With over 40 years’ experience and 100%

As a public sector procurement organisation, we continuously strive to ensure through 14 NOVEMBER 2018

Underpinned by an auditing process conducted by an independent inspector, the

Standards, your guarantee.” WWW.CHSA.CO.UK WWW.CLEANINGMAG.COM

PEOPLE

C&M

Diversey announces senior changes DIVERSEY has announced a change

year. I am honoured to have had the

of executive responsibilities.

opportunity to lead this impressive

Dr. Ilham Kadri will be resigning

team which has worked hard to help

from her position as Diversey’s

our company evolve and reach our

chief executive officer effective 31

potential. I’m confident they will

December 2018 to take another role,

continue to drive solid growth and

which will be separately announced.

value for our customers and partners.”

Effective immediately, Carlos

Ken Hanau, a managing director

Sagasta, Diversey’s chief financial

at Bain Capital Private Equity

officer, and Gaetano Redaelli,

and a member of the board of

Diversey’s global president,

directors, said: “We are excited

Professional Division, will become

about everything Ilham and the

joint deputy CEOs. In addition to

strong team have accomplished

their current roles, they will also

over the course of the past year

be responsible for running the

in establishing Diversey as a

company on a day-to-day basis,

standalone business and in showing

until a successor is identified.

strong momentum with record

LEAD CRYSTAL

BATTERY SYSTEM

“Since becoming a standalone

growth including significant wins

company in September 2017, I’m

in US food service. We wish Ilham

proud that Diversey has emerged

much success in her new role, and

as a strong, profitable, sustainable

we look forward to her continued

company,” said Ilham Kadri. “Our

involvement with Diversey as a

efforts to transform and digitise the

significant investor. We are well

hygiene and cleaning market have

positioned for the future and are

resulted in double-digit bottom

investing to drive growth and deliver

line growth since 2013 and a record

value to our customers.”

double-digit topline growth this

WWW.DIVERSEY.COM

Jeff Bell steps down from CHSA council AFTER many years of service,

service. We will miss his wisdom and

former chairman of the Cleaning

enthusiasm on council but wish him

& Hygiene Suppliers Association

the very best in the future. I hope our

(CHSA) and recently retired

paths will continue to cross.”

managing director of Deb Ltd,

a privilege to sit on the CHSA

CHSA’s governing council.

council, alongside talented

“Jeff has made an enormous

Jeff Bell said: “It has been

Jeff Bell is stepping down from the

SCOTLAND:

colleagues. Over the years we

contribution to the CHSA,” said

have worked together to evolve

chairman, Stephen Harrison. “It

and develop the CHSA into the

was his commitment to and active

effective and well-respected

engagement in the industry that

association it is today. I wish the

led to his election, first onto the

CHSA every success in the future

council and then to the position of

and would like to say thank you for

chairman, after which he continued

the friendship I have received from

to serve as a council member. He

other council members.”

served with distinction, providing

Clean and long lasting energy

Bell is being replaced on the CHSA

clear strategic direction. On behalf

council by Tracey Black, national

of all his CHSA colleagues, I offer

account director for SC Johnson

our heartfelt thanks for his many

Professional (formerly Deb Ltd).

years of valuable and effective

WWW.CHSA.CO.UK

+44 (0)1355 226 446

NORTH EAST: +44 (0)1914 173 779 SOUTH:

+44 (0)1376 550 825

B AT T E R Y T E C H N O L O G I E S

NOVEMBER 2018 15

WWW.CLEANINGMAG.COM CM-Half-pp.indd 1

04/05/2018 17:34

C&M

BICSc

The Apprenticeship Tax! WHEN I left school in 1970, my father insisted I have a trade. In those

a stronger skill set than general cleaning operatives. In the winter, the NHS

professionalism. Furthermore, it is not common sense - the one thing about common sense is that

days, all tradesmen followed an

urges people with cold/influenza

it’s not very common! You cannot take the cleaning

apprenticeship. It was, however,

to catch it, bin it, kill it. Really? Is

practices employed in the home and roll them out

possible to work in my chosen

this what we should be doing? Who

into a commercial environment. As with all industries

trade of electrician without

empties those bins? Surely it

we have some roles which require advanced technical

having an apprenticeship.

should be catch it, flush it, kill it?

knowledge and skills (level 3 type qualification). One of

These guys were referred to as

My point here is how invisible the

the striking examples of this is that if you are cleaning

‘electricians mates (technicians)’

cleaning operative has become

sanitary ware in a domestic situation with the use of

whereas I was in an indentured apprenticeship for four years including day release of one day per week

in the process.

chemicals, the exposure to such chemicals would be

As many of you will be aware, any cleaning

in the region of 30-50 minutes per week. Whereas,

during the academic year. This was my full-time

contractor with an annual pay bill in excess of £3

by the very nature of the cleaning operative’s duties,

job but for reasons I will not go into here, I did not

million has to pay 0.5% into the Apprenticeship

this could be 30-50 minutes per shift. It is very unlikely

complete the apprenticeship.

Levy. On a very rough calculation, any company

that if you had a solid wood floor at home you would

Predominantly, the cleaning industry requires

with a turnover of £6 million will automatically

sand and reapply a protective coating. A wooden floor

more technicians than apprentices. This is more

be paying its Apprenticeship Levy if its staff are

treatment requires knowledge of which grit papers to

to do with the requirements of an apprenticeship

employed directly by said company.

use and what would be the correct finish for the floor

than the requirements of the industry. The cleaning

The industry has not, so far, been successful in

industry is often referred to as a Cinderella industry

creating an apprenticeship, despite its significant

in question. Unfortunately, as people of my generation leave the industry much of this technical knowledge

although, according to the BCC 2017 Research

efforts. There is a common misconception that all

departs with them. Furthermore, a huge amount of

Report, it employs over 700,000 individuals and

the roles undertaken by cleaning operatives are

this knowledge/technical information is not written

contributed £24.4 billion to the UK economy in

not technical. I can clearly state that cleaning is not

down by the practitioners who are using it every day.

2015. In fact, this industry is not recognised by

rocket science, but the need for the British Institute

government and is hardly visible to the British

of Cleaning Science was identified by the industry

For more information visit:

public until something goes wrong. People who

over 50 years ago to ensure safe and consistent

WWW.BICS.ORG.UK

are employed in the NHS are perceived to require

practice across our industry and generally raise

#Creating a Career in Cleaning

This industry needs a level 3 apprenticeship.

Global Floorcare Solutions T. +44 (0) 23 8070 6600 16 NOVEMBER 2018

www.truvox.com WWW.CLEANINGMAG.COM

CONTRACTS

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Minster presses the button on software rollout MINSTER Cleaning Services has 43 franchises and

package, Templa has bent over backwards to

group revenue in excess of £40 million. In 2017, the

accommodate some of the specific challenges

company undertook a major project to provide

facing our franchisees, as well as incorporating

its franchisees with a standardised, software-

into the software the natural segregation lines

based contract management platform that would

between the branches.”

relieve them of the administrative and operational

Rick Stoor, Templa’s MD, said: “Minster is our

pressures that cleaning brings.

first franchised client. Working alongside Steve and

As a result, Minster awarded Templa the

his team has given us the opportunity to develop

contract to install its TemplaCMS management

a very close understanding of the franchised

software across an initial 26 franchises. Following

gave the green light for rollout across the network.

a successful pilot project in Sheffield and Leeds,

Seaton particularly praised Templa’s flexible

cleaning model and we now look forward to engaging with other franchised providers who are

two of Minster’s largest branches, in August 2018

attitude throughout the pilot: “Although we

keen to support their branches in a similar way.”

Minster’s group financial controller, Steve Seaton,

are essentially purchasing an off-the-shelf

WWW.TEMPLACMS.CO.UK

Getting to grips with floorcare YHA (England and Wales) has enlisted the help

part of the company’s contribution to reducing

As a result of the Housekeeping Forum, Robert

of Robert Scott whilst looking to update the

our carbon footprint wherever possible. Time-

Scott’s team was able to suggest the Abbey handle

specifications of its floorcare system to better

saving and cost-effectiveness are also important

as the most appropriate solution.

suit the needs of staff. Robert Scott hosted YHA’s

factors that we must consider as a business. A

team at its mill in Saddleworth for the company’s

system that was going to help us reduce volume

created a handle amnesty whereby all old handles

inaugural Housekeeping Forum, with 15 of the

of wastewater, chemical cleaning agents and time

were surrendered by staff to be recycled and

business’s cleaning managers in attendance.

spent cleaning for the team, were also important.

replaced with white Abbey handles for consistency,”

The event was designed to give the team the

YHA takes housekeeping very seriously and the

continued Brierley. “As a result, the new handles

opportunity to discuss, as a group, the main

focus and investment on improving standards

can now be used with any products from mops and

requirements for the new floorcare system.

of cleaning has resulted in a big uplift in guest

brushes, to squeegees and sweepers. These head

Together they were able to look at various demo

satisfaction scores over the past four years.

attachments come complete with sockets that

units and discuss the benefits of each in relation

Updating our floorcare system is part of our

comply with the BICSc universal colour code system

to their specific needs for the company.

continuing focus on innovation and finding better

to prevent cross contamination.”

Lisa Venter, operations standards and quality manager at YHA, said: “One of the main reasons

“To address the issue of mismatching handles, we

ways of doing things.” Kelly Brierley, key account manager at Robert

Lisa Venter added: “The team at Robert Scott has provided us with invaluable product

we were looking to update our floorcare systems

Scott, said: “Once we’d worked through the

knowledge, allowing us to make an informed

was based on the feedback from our staff… With

requirements of YHA’s team as part of the forum

decision that has benefitted the business and its

different handles for mops and brooms across

and addressed the main user concerns, we showed

staff. The support of their team to help us move

sites, it was causing confusion for the teams when

the team a range of suitable options that would

over to the new spec of equipment has been

equipment was not piecing together correctly. We

suit their requirements, each with their own

hugely appreciated.”

also wanted to find a UK-based manufacturer as

specific benefits.”

WWW.ROBERT-SCOTT.CO.UK

Churchill wins competitive bid for Meadowhall FOLLOWING a competitive tender process,

said: “We are thrilled to be working with

have opened an operating division, Churchill

Churchill has been awarded a multi-service

Meadowhall and have worked really hard to

Meadowhall, to retain the in-house feel and

contract by Meadowhall Shopping Centre in

deliver the centre management team an FM

make sure that employees truly feel part of

Sheffield. The new contract sees Churchill

solution that really meets its specific needs. We

the centre.”

providing FM services including cleaning,

Darren Pearce, centre director at Meadowhall,

security and building maintenance projects to

said: “Churchill went above and beyond

the 8th largest shopping centre in the UK.

expectations to understand what we were

The shopping centre covers in excess of 1.5

looking for in a service provider. The team

million square feet and sees up to two million

tailored the bid from the very beginning to make

visitors every month. At Meadowhall, Churchill now

sure they were offering exactly what we needed,

employs 271 operatives across all service streams,

and matched it with a flexibility that no-one else

and delivers in excess of 9000 hours per week.

could match.”

Mark Whyte, operations director at Churchill, WWW.CLEANINGMAG.COM

WWW.CHURCHILLSERVICES.COM NOVEMBER 2018 17

C&M

SPONSORED FEATURE

manufacturers responsible for battery recycling - positive news for the growing electric car market - putting simple warnings on small batteries isnâ&#x20AC;&#x2122;t happening fast enough. Grundon is working with other organisations in the industry to encourage manufacturers to put hazard warnings on the batteries and to promote recycling. We already operate a strict Lithium Battery Disposal Acceptance Procedure and encourage our cleaning company partners to be aware of this. Anyone disposing of lithium batteries must sign documentation to certify that all the batteries are intact, and the terminals have been completely and securely covered, in order to avoid the potential for contact between terminals. If consignments are found to contain insecure lithium batteries, then they are likely to be rejected, with the customer having to foot an additional bill. This type of battery aside, other batteries must also be disposed of safely as any one of them can generate a spark. We segregate and recycle a wide range of battery types, individual WWW.CLEANINGMAG.COM

cells and power packs, including sealed and wet Nickel cadmium (NiCd), Nickel metal hydride (NiMH), Lithium ion (Li-ion), sealed and wet Lead acid (Pb), Mercury (Hg) batteries, and alkaline batteries, e.g. Zinc carbon. By working in partnership with cleaning companies, we can suggest solutions such as our popular HazBox service, which provides a costeffective and easy to use solution for

Advice on safe and secure battery disposal n Treat all waste batteries with caution. n Ensure cleaning staff know what to do with batteries. n Separate lithium batteries and isolate the terminals by wrapping in tape. n Dispose of unwanted batteries regularly to avoid large quantities stacking up. n Work with an expert waste management supplier who understands the issues associated with batteries and recycling. n If in doubt, ask an expert.

C&M

the safe storage of mixed hazardous waste. Small enough to fit neatly into a cupboard or under a desk, it is ideal for smaller items - such as batteries that should not be placed into normal mixed recycling or general waste bins. Batteries must be placed into a separate container inside the Haz-Box to avoid them coming into contact with other hazardous waste items, and we can also supply a standard plastic container for batteries. When itâ&#x20AC;&#x2122;s time to collect the Haz-Box, one of our drivers, whose training and ADR (Carriage of Dangerous Goods) qualifications allows them to pack and transport hazardous waste on the public highway, will take the waste back to our Hazardous Waste Transfer Station for further segregation and sorting. Ultimately, the precious metals such as lead will be extracted and sent to specialist smelters, acids and other chemicals can be recovered and reprocessed, and plastics will also be recycled. To find out more, please contact technical@grundon.com or call us on 01491 834 340. WWW.GRUNDON.COM NOVEMBER 2018 19

C&M

BCC COLUMN

Helping you to put health and safety first Tracy Hamilton, operational policy advisor for HSE, reports. HEALTH and Safety Executive (HSE) works

is prevention - stopping a person from

still being evaluated and we hope to report on

closely with the British Cleaning Council

becoming ill in the first place is far better for

its findings soon.

(BCC) across a range of health and safety issues. HSE continues to focus on

the individual and makes business sense

The second, which is led by HSE laboratory,

for the employer. But to make a real

is looking at occupational asthma in cleaning

difference everyone needs to play

work-related ill health through

their part.

our national ‘Go Home Healthy’

The GHH campaign focus is on

campaign (GHH) to promote our

three priority health topics, all of

commitment to tackling work

which are pertinent to the cleaning

related ill-health and the health and

industry. These are occupational

work programme.

operatives. Initial findings of a literature review, drawing from published studies and industry sources, for occupational asthma and respiratory symptoms in relation to professional cleaning across many sectors/settings and the use of cleaning products, were presented at the

lung disease (OLD), work related stress and

Manchester Cleaning Show in April. The study has

problems in the workplace through an

mental health (WRS), and musculoskeletal

now entered its second phase and is focussing on

increased understanding of the part

disorders (MSD). HSE also regularly presents

the risk for respiratory exposure during the use of

everyone plays in improving work-related

special seminars at The Cleaning Show in both

environmental disinfectants in healthcare settings

health and wellbeing as well as encouraging

London and Manchester which touch on these

by cleaning operatives and nurses as well as the

improvements in attitudes to health and

topics, providing an insight into managing the

transfer of safety and hazard information down

safety in the workplace through effective

risks, and outlining ongoing research in the

the supply chain to the end users.

employer/employee engagement and working

cleaning sector.

The campaign aims to reduce ill health

HSE is currently involved in two research

collaboratively with others.

These studies help HSE and industry to identify best practice to prevent and minimise

projects linked to the cleaning sector. The first

exposure and raise the profile of respiratory

and employees - including those from within

sees HSE working with a range of industry

occupational ill health across healthcare

the cleaning and related sectors - to do the right

partners, including ergonomic technology

cleaning in general. In the meantime, further

thing, protecting their workers’ health from

specialists dorsaVi and BCC member the

information on how you can manage the risks

workplace activities today and for the future.

Federation of Window Cleaners, to look at the

to your cleaning operatives can be found on

Work related ill-health continues to be a

risks of musculoskeletal disorders when using

HSE website: www.hse.gov.uk/cleaning.

Go Home Healthy aims to enable employers

Getting involved in the Go Home Healthy

problem. Latest health statistics show 1.3

long-pole, water-fed equipment in cleaning.

million workers suffered ill health because

Data generated by dorsaVi’s body sensor

campaign couldn’t be easier - for more

of their work in 2016/17, costing around £9.7

tracking will allow HSE and partners to better

information visit:

billion to our economy. For example, estimates

understand the impact on the user’s back,

www.hse.gov.uk/gohomehealthy.

indicate occupational lung disease, linked to

shoulders and neck when using such cleaning

past exposures at work, continues to account

techniques, and indicate how the risk of injuries

by the BCC itself.

for around 12,000 deaths a year.

can be mitigated or minimised. This project,

WWW.BRITISHCLEANINGCOUNCIL.ORG

which was supported financially by the BCC, is

TWITTER: @BRITISHCLEANING

The ethos of health and safety legislation

Any views expressed are not necessarily shared

The Professional Independent Registered Trade Association for

Window Cleaning Membership offers numerous quality benefits IOSH Accredited Safety Training Safety Accredited Member (SAM) Procurement Scheme Secure online store at: https://www.windowcleaning.org.uk/ Federation of Window Cleaners Tel: 0161 432 8754 / 0161 432 9280 Email: info@f-w-c.co.uk – Web: www.f-w-c.co.uk fwc_third horiz.indd 1

20 NOVEMBER 2018

08/10/2018 09:45

WWW.CLEANINGMAG.COM

MAKING A MARGIN - A CONTRACTOR’S BLOG

Time for T&A? Simon Gasson, joint managing director of So Clean Cleaning and Support Services, reports. TIMEKEEPING and absence cover

strongest network to receive and

have long been concerns for clients.

transmit data.

Hardly surprising, as they feel they’ve paid for

Integration to payroll and contract

hours worked and don’t want to be

management systems

short changed. But

When it comes to

activity via their own laptop or mobile device. As well as

building, and it’s up to the contractor

monitoring attendance, the data on

to deploy appropriate resources to

hours worked integrates directly to

deliver that service.

your payroll or contract management

As a result, T&A systems have been

Battery driven cleaning that offers greater mobility and ﬂexibility

monitor and manage

take a different view service, for example a clean

Freedom To Clean

managers, they can

contractors often the client is paying for a

C&M

system, populating timesheets and

around for quite a while without ever

linking into roster planners. This

becoming a ‘must have’ weapon in

leaves managers with the simple

the cleaning company’s armoury.

task of checking timesheet variances

In the last couple of years, however,

and making any changes online,

there’s been a growing sense that

before they sign off electronically

they can make a real difference to a

the hours worked for payment. An

cleaning contract in other ways.

added bonus of the system is that staff providing absence cover already

Leveraging T&A to drive client

have their own device for checking in

satisfaction

and out, so their hours automatically

It seems the reason contractors are

find their way to the right timesheets

now making a success out of T&A is

and payslips.

less to do with checking hours and more to do with improving client

How does everyone benefit?

satisfaction. This is one of the claims

The benefits seem pretty clear.

made by Templa T&A by CleanJack,

Cleaners enjoy knowing exactly

a system that works with hand-held

where they stand and receive help

or wall-mounted terminals and can

in prioritising work when clients

be used by static or mobile cleaners

have raised issues. Managers save

- therefore guaranteeing 100%

time in processing payroll and

site coverage. The system keeps

can communicate easily with staff

tabs on staff attendance, as you’d

without needing to call. Meanwhile

expect, but just as importantly it

clients not only sleep better because

Nilﬁsk has introduced the Freedom To Clean range:

displays instructions – for example,

of increased transparency, they also

to remind a specific cleaner to carry

see improved standards and are

out a particular task - which staff

more likely to look favourably on

• Interchangeable batteries and chargers ﬁt all machines

can acknowledge. The terminals

contract extensions.

can also be used to scan tags placed

All in all, a good reason to believe

at key locations like washrooms,

that T&A software can now offer a

so that managers can check the

real return on investment and need

frequency and duration of cleans

no longer be regarded as a wasted

in that area. Staff also log faults

overhead.

through the system, which is SMS-

WWW.SOCLEAN.CO.UK

based and automatically selects the

WWW.FLUSHHYGIENE.CO.UK

WWW.CLEANINGMAG.COM

Battery driven cleaning offers greater freedom and mobility as well as providing a safer environment as cable trip hazards are eliminated. Productivity is increased as the cleaning radius is unrestricted plus no need to change sockets for uninterrupted cleaning.

• Continuous cleaning as charging time is shorter than machine runtime

Tel. 01768 868995 · mail.uk@nilﬁsk.com · www.nilﬁsk.co.uk Search NILFISK UK NOVEMBER 2018 21

C&M

ADVERTISEMENT FEATURE

The importance of spotless floor cleaning The cost of moving materials in the warehousing and manufacturing sector presents a significant problem for businesses, with serious thought given to finding the most efficient and effective handling solution. Companies invest hundreds of thousands of pounds in materials handling equipment in the hope that it will improve efficiency and reduce long term costs. However, site managers, operation managers and fleet operators usually ignore what is quite literally under their feet and this can lead to unnecessarily high maintenance and repair costs - not to mention putting the health and safety of employees and site visitors at risk. FLOORS that haven’t been properly cleaned

of health problems. These can be devastating

pose a whole host of risks to employees, site

for the person concerned but also costly for

visitors and equipment. Excessive dirt and

the employer in terms of working days lost

dust can hide uneven surfaces, holes and

through illness and possible compensation

cracks, which increase the risks of trips and

claims. There are also a number of dust

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compliance, which came into effect in 2016.

common causes of blocked radiators and ineffective air filters. They also damage wheel

Take advantage of technology

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Whilst it is unrealistic to expect workplaces

sweeper and a scrubber drier may prove

to remain spotless at all times, the latest

more cost effective.

It’s not just dirt on the floor that can

At Hako we pride ourselves on delivering a

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developments in cleaning technology have

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Of course, dust isn’t just a threat to expensive equipment. Failing to tackle the

For example, the latest range of Hako ride

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for long, uninterrupted periods of operation

your application. Our team of factory trained, highly skilled

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at Hako Machines benefits from their own

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As no two workplaces are the same, it’s important to consider the wide range of options available. In some circumstances,

22 NOVEMBER 2018

sweepers, we have the solution whatever

understands that customer’s specific business requirement from beginning to end. With range of maintenance and finance

where constant cleaning of a very large area

options in place, Hako Machines Ltd is

is required, then a scrubber drier may provide

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the ideal solution - but it may not be the most

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cost effective solution for all environments. In

vital in today’s market.

some cases a thorough sweep is needed on a

For more information please visit:

daily basis, with a wet/dry clean taking place

www.hako.co.uk

once a week - in this scenario, a separate

or call: 01788 825 600. WWW.CLEANINGMAG.COM

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C&M

ROBOTIC CLEANING MACHINES/SCRUBBER DRYERS

Under the spotlight: the maturing market for autonomous cleaning machines Annika Deppesen, global customer insight manager at Nilfisk, looks at where we are now with autonomous equipment and what we can expect in the future. AFTER nearly a decade of little to no major

Expected timeframe

product advancements in the commercial

When this will happen - and how quickly

cleaning industry, the last few years have been

the industry will then adapt - is still an open

pivotal in the industry’s evolution. There has

question. Some estimate that around 25% of

now been a major shift in how manufacturers

the total fleet of bigger contract cleaners will

approach autonomous solutions, how customers

be autonomous within the next five years.

perceive them, and in the industry’s willingness

Personally, I believe we are likely five to 10

to adopt advanced cleaning on every level.

years away from a maturity stage, when we will start to see and leverage the benefits of

Looking ahead, we can expect autonomy to develop in stages - or in more scientific terms,

fully integrated autonomous solutions that can

evolve and advance in accordance with the

communicate with other machines, devices and

‘autonomous maturity framework’, originally

even buildings. With that said, it is impressive and

developed by the IDC Community. The specific stages of this framework include:

encouraging that today close to 20% state

1. Operational: autonomous solutions are

they have experience with some form of

single-task oriented, limited to a physically

autonomous floor cleaning equipment. That’s

defined operational area, and lack facilities

a significant number of customers who want

system integration.

in on the benefits of autonomy, even at this

2. Functional: autonomous solutions

early stage. I believe this is due in great part

operate in a logically defined area and can

to economics. Contract cleaners and other

sense obstacles yet still lack facilities system

customers are facing increasing pressure to optimise their business, reduce costs, improve

integration. 3. Aligned: autonomous solutions still operate

operations that are already familiar with

productivity, overcome labour shortages,

in a defined area but are more collaborative,

automation - for instance via equipment that

advance the level of clean within their facilities,

integrating with IT systems but not with

assembles products or moves merchandise.

improve safety for employees, occupants, and

facilities systems.

I would also expect customers in education,

the facility itself, and differentiate themselves

4. Integrated: autonomous solutions

healthcare and retail to become early adopters,

from their competitors.

navigate through an entire facility,

as these are industries where productivity gains

communicate with other connected devices,

and cost reductions could be easily achieved.

including facilities systems.

The remaining customers will most likely wait

Whatever the reason, like never before customers seem to have the desire to push for innovation that will impact their

until the autonomous solutions are at a more

labour dynamics, their cleaning processes,

So where are we now?

advanced maturity stage. When the solutions

and their business models. Additionally,

In my opinion we are currently at the

are more collaborative, when humans and

manufacturers seem eager to deliver,

operational stage. Manufacturers are

machines can easily assist one another - and

working at break-neck speed to produce

developing self-operating cleaning solutions

when best practices have been developed for

autonomous cleaning solutions that work in

that are fully capable of cleaning a defined

integrating autonomous solutions within daily

the professional setting, integrate into their

space as directed - and selected ‘first mover’

cleaning operations.

facilities, and deliver on a promise of driving

customers are investing their time and

However, each day, technological advances

business success. So who knows - where autonomous cleaning

resources in these solutions to learn more and

are made in a number of other sectors. These

be ready for the more integrated solutions and

advancements will ultimately also benefit

is concerned, we all might have to just forget

developments which will come.

manufacturers of autonomous cleaning

about existing frameworks, buckle up and get

solutions and move the industry as a whole to

ready to change the industry.

full integration.

WWW.NILFISK.CO.UK

In my experience, these early adopters include manufacturing and warehousing 24 NOVEMBER 2018

WWW.CLEANINGMAG.COM

ROBOTIC CLEANING MACHINES/SCRUBBER DRYERS

C&M

Compact ride-on machines – saving time and money NUMATIC’S compact ride-on scrubber dryers are competitive with most walk behinds of the same size. So now you can sit rather than

• Compact design - for easy cleaning in those tight spaces. • Anti-tip system - preventing the machine

walk, and with the logic of two machines in one

from tipping when cornering sharply.

compact design, substantial time will be saved

• On-board charger port - for hassle-free

on middle size applications. Nick Putt, senior design engineer at Numatic, said: “Every aspect of the machines has been considered to enable the operator to get on with the job in hand in the most efficient way.

charging. • Flexifill extending and flexible filling hose for filling from any clean water outlet. • TwinFlo vacuum motor - providing exceptional wet pick-up.

This can be seen in all aspects of design, from

The CRG8055 introduces the logic of two

the intuitive controls to a simple bottle holder.

machines in place of something much

For spaces where bigger machines are too

bigger – ‘two for the price of one’ - with

big, and anything smaller is just too small, our

added versatility and convenience. The

compact ride-on machines are just right.”

CRG8072 brings all the features of the

Some of their features and benefits include:

popular 8055 model with an additional 30%

• 80 litre clean and dirty water, heavy-duty

scrub width for more cleaning, with the same

polyform tanks - allowing large areas to be

user convenience.

cleaned in a single fill.

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20/03/2018 14:11

NOVEMBER 2018 25

C&M

ROBOTIC CLEANING MACHINES/SCRUBBER DRYERS

The benefits of automated cleaning Julie Kitchener, marketing and customer relations director at ICE, reports. standards, and many of our major customers

the machine has been installed on site and

are already enjoying these benefits. The

the operatives understand how it can enhance

feedback that we continue to receive is that

their role they fully embrace the benefits of

using a robotic machine gives the operative

automated cleaning.

time to do detailed cleaning, which often gets

In terms of cost, these are still typically

missed if they are spending time pushing a floor

higher for robotic equipment than for

cleaning machine around.

traditional scrubber dryers. However, with

It’s no secret that the cleaning industry has

our purchase option customers can expect a

been slow to accept robotic solutions. However,

20% ROI over three years. Alternatively, the

it is now seriously gathering pace, and you only

machine can be rented, giving a saving of

IT is evident throughout the ICE Group that

need to look at the difference between Interclean

around 22% over three years.

technology and innovation are at the heart

2016 and 2018 to see that the industry is now

of everything we do, and we strive to stay

getting behind robotic equipment.

ahead of the game in both equipment and

Now that the demand is increasing, and

The future of automated cleaning Undoubtedly, over the next few years

technological advances. We place huge

more companies are realising the benefits

the industry will see a greater choice of

importance on technology - from web-

of automated cleaning, there is a need to

automated cleaning machines and increased

based service systems and ground breaking

continuously add new features and extra value.

competition. Currently there are several

equipment telemetry, to smart video

With the ICE Robo 3, which was launched

robotic machines in development from major

technology and automated cleaning.

earlier this year, we are now seeing mapping of

manufacturers that will prove an interesting

cleaning zones that previously took one hour,

addition to the market. Robotics still play an

Automated cleaning today

now being completed in just one minute. Plus,

integral part in our strategy, and will continue

Currently, automated scrubber dryers are

it is now even able to drive itself to the cleaning

to do so. We also see it as a real positive that

being used successfully in a wide range of

start point, and clean multiple areas during

more autonomous machines are coming to

environments, including:

one cleaning cycle. Operatives can also set the

market this year as we really believe that this

• Hospitals and healthcare facilities.

cleaning start time, meaning cleaning can be

is the future.

• Schools, colleges and universities.

done at a time to suit.

• Food and high street retail stores.

Whilst human interaction is required to fill

There is also the element of interaction and user interface to consider. Now that we

and charge the robotic machines currently

can clean complex floor areas quickly and

available, there are several machines currently

efficiently, the next step is to utilise computers

• Warehouse and manufacturing facilities.

in development that return to a docking station

to provide a huge amount of management

The robotic scrubber dryers on the market

to refill and charge themselves, so it will be

information as part of the Internet of Things.

today can clean not only open areas, but also

interesting to see the impact that these have on

Remote management of automated machines

environments where people are constantly

the industry over the next few years.

is already possible, and an invaluable feature

• Airports, over-ground and underground stations.

of automated cleaning, but inevitably this

walking around - demonstrating total obstacle avoidance, and safety. Automating cleaning tasks is about offering flexibility, along with cost savings and improved

26 NOVEMBER 2018

Challenges of automated cleaning

will evolve to provide an even deeper level of

Initially, we have found that acceptance from

information.

cleaning staff can often be a challenge, but once

WWW.ICE-CLEAN.COM

WWW.CLEANINGMAG.COM

ROBOTIC CLEANING MACHINES/SCRUBBER DRYERS

C&M

The present – and future of robotic cleaning Huub Vroomen, Diversey’s executive director, research and development, reports. business models, skillsets and operations.

most effective way to advance understanding

Should we be fearful of robots? Isn’t this

is therefore a close cross-sector cooperation,

just another example of fear of change -

through combining technologies and forging

one that all new technology has to face?

partnerships to pool knowledge. We must create

Every technological change brings its own

the future of robotics together to help resolve the

uncertainties and challenges. Too often this

fear and develop efficient solutions.

fear blinds us to opportunity. At Diversey we see

As an example of such a cooperation, Diversey

no reason to be afraid of robotics, either as an

- along with Eindhoven University of Technology

inevitable precursor of job losses, or as a rapidly

(TU/e) and four other leading European industrial

advancing technology whose time has come.

companies - is undertaking pioneering research

MANY observers predict the use of robots will

This discussion comes at an important

in the field of robotics. Our four-year project is

impact employment, with effects felt in every

moment in time. We stand at the intersection

called FAST - Frontiers in Autonomous Systems

commercial sector. The cleaning industry is no

of those early adopters and the application of

Technology. Between us, a wide range of

exception, as many tasks are perceived as low-

robotic technology in the mainstream. However,

applications are covered including agriculture,

skill and therefore at risk. Potential disruption

we are not unique in this aspect. Many industries

internal logistics, inspection robots, high-tech

from advances in robotics are prompting many

are facing challenges with the adoption of this

bakery equipment, and professional cleaning.

facilities services providers to consider their

new disruptive technology. We consider the

Continued on Page 28.

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20/08/2018 10:57 NOVEMBER 2018 27

C&M

ROBOTIC CLEANING MACHINES/SCRUBBER DRYERS

Robotics at heart of technology enhancements MAKITA is targeting the commercial cleaning

vacuum cleaning machine. Both machines are

DRC200Z 18V robotic vacuum will run for three

industry with two vacuum cleaning machines

supplied in body only form for operators to use

hours and twenty minutes at a maximum speed

which join the range of mains and cordless

the batteries from their existing Makita tools.

of 0.3m/s, and cover up to 500m² in either a

dust extraction units, cordless vacuum

Distributors can supply 3.0Ah, 4.0Ah or 5.0Ah

random pattern, or a fixed area marked out with

cleaners and air blowers suitable for a wide

Makita batteries with respectively 22, 36 and 45

boundary tape on the floor which effectively

range of industries.

minute rapid recharging time.

limits the vacuum’s area of operation. The

Makita’s knowledge of air flow and vacuum

In spacious commercial premises, a robotic

main power brush and twin side brushes give

science, coupled with the proven lithium-ion

vacuum that can go to work when pedestrian

an impressive sweeping area and the machine

battery platform, is integral in the twin 18V

traffic has ceased, reducing the need for

has a 2.5 litre dust collection box. It can operate

backpack vacuum cleaner and the 18V robotic

human intervention, has real value. The Makita

in vacuum and brush mode or brush-only for larger debris. Ultrasonic detectors and bumper sensors stop the machine on close contact which then sends the machine in a different direction. A buzzer and blinking light on the machine warn nearby workers of the vacuum’s approach. An LED indicates when filter cleaning is required and a cliff sensor stops it falling down stairs. A wireless remote controller can be used and it can be set to start after 1, 3 or 5 hours, enabling visitors or staff to be out of the building when robotic cleaning commences. WWW.MAKITAUK.COM

Continued from Page 27. This exciting cooperation between science

of its own complete understanding of its world. As an example, a cleaning robot could

work in areas where change is constant - think of the reception area of a large company or a

and industry represents a unique opportunity

be trained in making a distinction between

hotel foyer. When cleaning robots are used, the

for Diversey to help educate students and

obstacles such as a plant, a human being or a

environment does not have to be fenced off

engineers in shaping the future of robotics

piece of furniture. Each of the obstacles would

or demarcated and specific zones or reference

together. The aim is to develop mobile

trigger different behaviour, where a plant

points will not be required.

industrial robots with an open world view

and furniture are approached very closely,

that adapts to changes in their working

but a human being is granted some ‘comfort

smarter robotics which will create new jobs

environment. In effect, we are helping robots

distance’. Judging how people react, perhaps

requiring advanced - though different - skillsets.

to understand what they see. This will help

the robot can even ask politely if it may pass to

Technological innovations will not be at the

the robot adapt better to its environment, and

continue its cleaning job.

expense of manpower. We do not see robots

to the humans around it. Making the robots ‘smarter’ will help to create acceptance and speed up their introduction. Fully autonomous cleaning robots would represent a significant breakthrough. This is not

An awareness of the environment and how to negotiate space gives robots flexibility to

Diversey is developing next generation,

replacing people. Rather they will act as facilitators, saving a cleaner time so that they can do more complex tasks that they might not usually have time for. Robots support the workforce. Diversey

science fiction - we expect that before FAST’s

has shown that anyone who can operate a

four-year project span is over some of the

normal Taski machine can also work with our

technology will be available in our products.

robot. So, it is possible someone could retrain

From our collaboration with TU/e, we want to

from being a cleaner to become a robotics

develop our current technology one step further,

operations employee. And what is there to fear

whereby robots will be able to make choices

when robotics is creating this whole new world

based on their observations. Imagine a robot

of opportunity?

that can decide which route to take on the basis

WWW.DIVERSEY.COM

28 NOVEMBER 2018

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04/10/2018 09:30

C&M

SPECIAL REPORT

Equity crowd funding – a ‘Eureeca’ moment Syed Ahmed, founder of Savortex, reports. I suppose you can say that the entrepreneur

looking for savvy investors, able to see the

the people they reach, and how they can

in me first came to light several years ago

potential in my business and to contribute

help support you. I researched the sector

when I appeared on the TV show, The

more than just money. I also didn’t want any

thoroughly and was drawn to Eureeca partly

Apprentice - which I didn’t win! Since then

investors wanting or expecting high levels of

due to its international investor base. It is the

I have created and developed a number

control or influence over my business in the way

most regulated equity crowdfunding platform

of businesses and I am very aware of the

that venture capitalists often demand. Savortex

in the world, with four licenses to operate in

importance of the right kind of external

is my baby and I’m not prepared to hand over

three different continents (Europe, Middle East

investment to support growth. In fact, I think

its development to a faceless corporation that is

and South East Asia). This is important as my

it is one of the most important influencers on

only looking for a quick return.

ambitions for the company are global.

the success or failure of a business.

There are a range of options out there

I knew that by choosing Eureeca I would

for businesses like mine to consider such

be given the opportunity to raise money from

investment to help develop and bring to

as traditional angel/VC funding but equity

international investors who could potentially

market an innovative and game changing

crowdfunding is the newest addition and one

open doors for me in their home countries and

range of hand dryers that have been designed

that I wanted to explore. It allows investors

help to bring our innovative range of products

to transform the washroom market by

of nearly all profiles to buy equity (shares) in

to new and exciting markets across the world.

delivering unrivalled levels of sustainability,

growth-oriented private businesses and is

Being given a platform for future expansion

energy savings, meaningful data and providing

becoming increasingly attractive. In fact, a 2016

in countries where we may have typically

new revenue streams for both washroom

University of Cambridge report suggested that

struggled to make an impact without spending

owners and my business, I decided to look at

year-on-year growth in the sector was almost

significant time and resources proved to be

other options.

84%, and a World Bank report has found that

a vital USP for me. Another of the benefits for

global crowdfunding investment could grow to

me was the limited financial risk as equity

$90 billion by 2025.

crowdfunding platforms usually only charge

So last year, when I started looking for

In fact, I started the process by deciding that I didn’t want to raise funds through the more

I found that there are a number of equity

a fee to businesses if, and when, the money is

and expensive. The banks, for example, will

crowdfunding platforms out there. The key

raised. If the campaign is unsuccessful there is

only take on proven businesses and have little

differences are in the type of business ideas

nothing to pay. I was also able to choose how

interest in supporting entrepreneurs. I was

they accept, the commercial requirements,

much capital I wanted to raise and how much

traditional routes which I believe to be outdated

30 NOVEMBER 2018

WWW.CLEANINGMAG.COM

SPECIAL REPORT

C&M

paper towels. Self-cleaning, with a unique brushless design that promotes sustainability, it delivers a lifespan of 20,000 operational hours. We also explained that for clients that want the additional benefits of improved building management and labour utilisation, the EcoCurve Smart 550D incorporates four additional sensors, enabling the provision of meaningful data regarding live usage and Syed Ahmed, founder of Savortex.

footfall via an online portal. It also facilitates

Eureeca’s co-CEO, Sam Quawasmi.

wireless alerts to washroom operatives based So yes, I am a fan of equity crowdfunding,

on real-time requirements.

equity I was prepared to part with. The Eureeca team helped me with my

I was fortunate enough to raise £500,000 from

if you can find the right platform. In simple

campaign and explained that this was also a

a range of investors in the UK, Italy and UAE. They

terms it allows startups and growing

fantastic opportunity to showcase my business,

are a mix of customers, casual retail investors,

companies to get funding from people

helping to drive sales as well as investment. My

angel investors, high net worth individuals,

who often bring more to the table than

own experience is that getting people invested

and institutional firms. They have effectively

just money. It makes capital raising and

in your project is generally considered the

become co-owners of the business and are

investing more accessible, efficient and

most effective way to get them to contribute,

naturally incentivised to help it succeed. I have

transparent than other traditional sources

and telling a story is often the best way to get a

good relationships with them and they regularly

of capital and rather than replacing angels

customer’s attention.

provide advice, networking opportunities and

and VCs, the model is serving as a vehicle

introductions into new markets. Of course, it

for them to invest in SMEs, along with the

recovery and curved air delivery technology

helps that the company is doing well and that we

rest of the crowd.

which results in a 66% energy saving

have a number of contracts with organisations

What’s not to like?

compared to any other dryer on the market,

such as Heathrow Airport, RBS and Carillion, so

WWW.SAVORTEX.COM

with 97% savings when compared to using

their investment is proving valuable.

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So we focused on our patented energy

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22/10/2018 13:18 NOVEMBER 2018 31

C&M

SPECIAL REPORT

GO GREEN

Three tips for better procurement When contracting goods and services, getting the right deal is essential for both client and supplier. The recent failure of a major building services company shows the impacts if this doesn’t happen. Jan-Hein Hemke, managing director of Facilicom UK, offers his advice on ways to ensure contracts are sustainable. Profit for all We often hear about a ‘race to the bottom’ regarding contract pricing, especially in industries like cleaning, but that’s not the way to true value and long-term solutions. It’s important for the procuring business to make a profit, but margins shouldn’t be so tight that the supplier can’t do the same. A healthy return is a prerequisite to continuing to invest and to guarantee the progression of the company, the

can grow together achieving

provision of goods and services to

sustainable levels of profit.

clients, and employment.

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32 NOVEMBER 2018

If your supplier can’t afford to

Fair for business, fair for people

pay its employees and its own

One of the most important

supply chain then the service it

aspects of ensuring high levels

provides will fail. For example,

of service and commitment

the recent Channel Four exposé

- essential for the successful

of ineffective cleaning in a major

implementation of a contract

hotel brand linked the poor

- is to know that the people

practices to low pay and over-

carrying out the work are being

exacting targets. If a contract

treated well. It is important to

can’t be maintained then a

look beyond the numbers on

further round of procurement

the proposal or balance sheet

will be needed, with increased

and appreciate that there are

financial and time implications

actual people being employed. It

for the procurer.

sounds obvious, but is too often

In contrast, a profitable supplier can invest in training

overlooked. Suppliers should have

and development, and has scope

equal opportunities policies,

to introduce innovations, with

provide regular training and

improved service as the result. The

development - especially where

procuring and supplier businesses

health and safety is concerned – WWW.CLEANINGMAG.COM

SPECIAL REPORT

C&M

Cleaning contractors, for example, can help reduce water and chemical use and CO2 emissions. If any business is to be truly green it needs to ensure its entire supply chain has a similar ethos and commitment. Our C2Zero programme - which means we provide carbon neutral cleaning - is provided at no

Clear Drains Clear Conscience

additional cost to our clients and is an added-value service. and, where possible, operatives

Much like modern slavery

should be paid the Living Wage.

and other such issues, there is a

It’s rather frightening in this

chance of reputational damage

day and age, but it is important

far outweighing any monetary

to be aware of the dangers of

savings on the contract if

modern slavery and know where

suppliers are found to be

employees are coming from. As

practicing lax environmental

well as the significant human

processes. Those awarded

cost of this practice, there is the

contracts should be looking to

potential for great reputational

help create a positive sustainability

damage if anyone in your supply

profile for your business, not take

chain is found to be involved.

damaging shortcuts. Engaging with suppliers on

Suppliers should acknowledge their responsibilities in relation

these three subjects - profit,

to tackling workforce injustice

people and planet - will lead

and have clear commitments to

to more sustainable, long-term

complying with the provisions in

contracts meaning procurers can

the Modern Slavery Act 2015.

concentrate on their own business goals and leave the service

Protecting the planet

provision to the experts, safe in

Finally, the benefits that

the knowledge that everyone

suppliers can bring in terms of

is committed to making the

environmental sustainability

relationship a success.

shouldn’t be overlooked.

WWW.FACILICOM.CO.UK

C&M

PRODUCT NEWS VECTAIR Systems has launched Ecoshell, a non-aerosol air freshener utilising ‘clip

Non-aerosol, non-programmable air freshener

and go, clip and throw’ technology. Powered by natural airflow, the unique shell design is not only visually attractive but it provides a large surface area for superior scent delivery, with curved vents and internal

slats for better distribution of fragrance. Paul Wonnacott, managing director at Vectair Systems, said: “We went that extra mile to create an appealing air freshener design in the form of Ecoshell, opening up new opportunities for Vectair fragrances outside of the washroom. Having two fitting options really increases its range of use, and we are excited

The award winning original Biological Urinal Blocks and Blu-Away Biological Washroom Cleaner. A complete washroom solution for your urinals and contaminated floors. • • • • •

Water Saving Biodegradable Eradicates Odours Prevents Blockages Green Apple Award Winner T: +44 (0) 1444 244 000 E: sales@bio-productions.com W: www.bio-productions.com

to see its potential amongst the away-from-home aircare market. I’m sure there are applications that even we haven’t thought of!” WWW.VECTAIRSYSTEMS.COM

WWW.CLEANINGMAG.COM

NOVEMBER 2018 33

C&M

SPECIAL REPORT

Lone workers - your hidden workforce Nick Whiteley, CEO at hfx Ltd, reports. THERE are over six million lone

The issue of duty of care also

cannot be foreseen or turned into a

workers in the UK which makes up

becomes more complicated when

process/procedure so the ability for the lone

staff are not office-based and must

worker to make this assessment and take

They represent the ‘hidden’

be dealt with thoroughly. The law

appropriate action is critical when unable to

workforce that is under-represented

requires employers to consider

about 20% of the UK workforce.

in an office they rarely frequent. Lone workers can be found in most,

carefully, and then deal with, any health and safety risks for people

if not all, organisations across industry and

working alone (Health and Safety at Work

performing a varied set of functions for the

etc Act 1974 - the Management of Health and

business. The NHS is one such organisation,

Safety at Work Regulations 1999).

employing up to 100,000 (9% of its workforce)

There is no magic process for this given that

contact their manager. • The provision of protective equipment and medical kit - where appropriate and specific to their task these can be essential. • Technology, mobile tracking and alerting - there are solutions that enable lone workers to be, by consent, tracked during

healthcare professionals who work on their own

lone workers work in a variety of settings and

their working time so that management can

every single day.

environments. Each scenario is different and

exercise their duty of care. Some systems

requires a detailed analysis of risks along with a

also have a panic button on the mobile

mitigation plan.

device that can alert staff and/or alert staff

There are significant challenges for organisations with lone workers that are often underestimated by senior management and

Lone workers, by their very nature, are at

when they have not received a GPS position

misunderstood by managers. This can often

greater risk than office-based workers and

after a certain amount of time or indeed

manifest itself by regarding lone workers as

need additional support. As many as 150

haven’t changed position after a set amount

a ‘nuisance’ or ‘heavy maintenance’ because

lone workers are either physically or verbally

of time.

systems, processes and procedures are often

attacked EVERY day (British Crime Survey)

designed around the majority (80%+) of

and the Royal College of Nursing noted

the organisation to create opportunities to

office-based staff. Office based on-boarding

that more than 6% of lone workers in the

build relationships with both office-based

processes and procedures are generally well

NHS had been physically attacked. These

and lone worker staffing groups recognising

understood: desk, chair, space, landline,

statistics should provide a stark reminder

that this doesn’t happen naturally.

laptop can be often allocated and deployed

to those responsible for risk assessment

Examples of this could be company days,

without issue, but lone workers often have

and mitigation that such risks should not be

office days, or events held off-site and bring

differing requirements, and these can easily

treated as a theoretical tick-box exercise but

staff together in a neutral environment.

be interpreted as staff being ‘awkward’ or

a reality that needs to be addressed.

This also creates opportunities to reinforce

a ‘nuisance’ rather than simply having a

Risk assessment and mitigation needs to

• Culture and relationships - it is important for

company culture and values within and

different set of requirements to office-based

include the environment that the lone worker is

between teams. Part of this is not just

workers. This can create resentment from both

subject to, the tasks the lone worker is expected

recognising there are different staffing

management and lone workers themselves.

to carry out, the associated risks with both

groups but also explaining these differences

environment and activities, as well as compiling

and communicating the value each bring

is often cultivated informally within an office

a list of potential scenarios and how they could

to the organisation. The value of doing

environment (the so-called ‘water cooler’ chats)

be addressed. This should include procedures,

this should not be underestimated or

are weakened through remote and lone workers

training, tools, technology, and equipment

disregarded as a ‘warm and fuzzy’ initiative

and more proactive and organised interactions

that either prevent, mitigate or provide for the

but key to ensuring that part of your

and events are required to ensure company

ability to escape harm and/or rapid response.

Maintaining a coherent company culture that

values and culture are shared and embodied equally among staff. As important is the need to ensure positive relationships across the organisation. Whilst hierarchical structures might appear to be the main mechanism in order to execute strategy, the reality is that at ground level, it is positive

The very nature of lone working means that

workforce isn’t unseen and undervalued. In conclusion, whilst lone workers are rarely

neither colleagues or management are by their

seen in the office, it is imperative that they

side to help, advise, assist, or support the lone

do not become your hidden workforce. Their

worker in case of an adverse event.

voice, their views and their requirements

Here is a (non-exhaustive) list of areas organisations should consider: • Conflict management training – develop

must be heard in equal proportion to the workers you meet every day. Only by ensuring they are fully integrated, engaged and

relationships which are responsible for getting

skills for the ability to de-escalate a

considered will you be able to ensure not

the job done. Remote and lone workers have less

situation before it becomes physical/

just their needs and safety are met but also

violent.

maintain and improve productivity levels

interaction and therefore the potential for less positive relationships exist and this can negatively affect productivity within and across teams. 34 NOVEMBER 2018

• Real-time risk assessment and awareness training - there are many situations that

across the whole of the organisation. WWW.HFX.CO.UK WWW.CLEANINGMAG.COM

i-power your cleaning experience

| sales@killis.co.uk

| 0114 269 8686 | www.i-teamglobal.com

C&M

PRODUCT NEWS

Multidirectional, cordless surface cleaner

KÄRCHER has unveiled the WVP 10 Professional Window and Surface Cleaner, a multi-directional, cordless device that enables cleaning of any flat surface. The device offers fast, efficient, multi-application cleaning and drying, eliminating the need for a bucket of water and cloth. The WVP 10 is a lightweight and ergonomic handheld cleaning device that features a large capacity dirty water collection tank, powerful suction and a removable battery for extended use, plus the advanced version comes with a second battery with quick charger for continuous cleaning time. The product is easy to operate, with a soft-grip for comfortable use and a manually adjustable distance holder ensures a perfect, streak-free finish. Nicola Clare, product manager at Kärcher UK, said: “Our WVP 10 is an exciting

introduction to the professional cleaning world as there is nothing quite like it already out there. It is a smart and efficient unit that eliminates the need for buckets or soggy cloths making it much better suited to a professional environment, regardless of industry sector. It really is a fresh approach to professional cleaning and we are proud to say that it delivers exceptional results.” WWW.KARCHER.CO.UK

SEBO has launched a new Power Boost facility, available on its E range of cylinder vacuum cleaners. This new turbocharged feature offers three minutes of 1200W super-charged suction at the touch of a button. With some models the new Power Boost function is combined with the superior cleaning power of the SEBO turbo brush design, which penetrates deep down into carpet pile to dislodge and lift even the most stubborn hair and fibre, without causing damage. When the ‘Power Boost’ button is activated, the motor increases

Introducing the Power Boost facility

from 890W to 1200W - that’s 25% more suction power exactly where it’s needed. No gimmicks, just clever engineering and expert craftsmanship. WWW.SEBO.CO.UK

A growing number of cleaning services providers are taking advantage

EU funding ‘covers cost of SmartTask’

of European regional development funding to invest in SmartTask’s employee scheduling and workforce management solution. These companies are using the EU growth programme to part or fully fund the cost of the software to help improve staff productivity, increase operational efficiencies and win more business. Paul Ridden, CEO of SmartTask, said: “Our software is a proven tool within the cleaning sector, helping businesses to adapt and grow.

However, some organisations may not have the necessary cashflow to adopt the solution, so the ERDF (European Regional Development Fund) is an effective way of subsidising the costs and overcoming any funding obstacles. The SmartTask team is available to help interested cleaning businesses to find their local Growth Hub, as well as offer guidance on how best to apply for funding based on our experience with other companies.” WWW.SMARTTASK.CO.UK

36 NOVEMBER 2018

WWW.CLEANINGMAG.COM

PRODUCT NEWS

C&M

UhUb has received City & Guilds Endorsed status for its learning content. This endorsement process saw a revamp of the courses to bring them in line with City & Guilds requirements, meaning that those who pass through the UhUb course have a

UhUb achieves City & Guilds endorsement

solid recognised foundation in cleaning. Stephen Goodall, MD, said: “Whilst we have decades of

SALES DIRECTOR

experience in cleaning and soft FM to draw from, and our unique content was developed and created from the practical experience of those actually delivering exceptional cleaning in high end service providers, we are a relative newcomer to the education field, so this means a great deal to UhUb and endorses all our efforts to date from a globally respected education provider.”

Vanessa Van Santen-Smith Vanessavss@quartzltd.com 01737 855041 BUSINESS DEVELOPMENT MANAGER

Michelle Andrews michelleandrews@quartzltd.com 01737 855086

WWW.UHUB.CO.COM A part of the Northwood

PRODUCTION MANAGER

Carol Baird carolbaird@quartzltd.com 01923 437619

group of companies since 2016,

Away from home expertise

EDITOR

Neil Nixon neilnixon@quartzltd.com 07957 713316

Midland Paper

MANAGING DIRECTOR

Products (MPP)

Steve Diprose

specialises in

CEO

the provision of

Paul Michael

away from home paper hygiene products to independent distributors who value the personalised service that defines the business. MPP offers a

complete range of paper products both for the commodity market and for the premium sector, where the Esfina branded luxury soft toilet tissue offers a solution for more

PAID SUBSCRIPTIONS & CIRCULATION ENQUIRIES

Elizabeth Barford subscriptions@quartzltd.com 01737 855028

discerning end users. Customer service is a priority. Experienced staff know the requirements of their distributors and appreciate that MPP’s short lead times, as quick as three days, are of great value to them. Similarly, MPP offers flexibility with minimum order quantities and offers a variety of paper products including hygiene rolls, centrefeeds, bumper rolls, various sized jumbo rolls, luxury commodity toilet rolls, as well as bulk pack, to those independent distributors who need a reliable, quick and flexible local supplier that delivers on time at a competitive cost. WWW.MIDLANDPAPER.CO.UK PUBLISHED BY

KEEPING up the momentum from the introduction of its Lead Crystal Rapid Charge System, Ecobat Battery Technologies (EBT Industrial) has reported that, following initial trials with a major UK supermarket chain, the system has proved a success and been rolled out on a larger scale. EBT Industrial’s national accounts manager, Colin McCartney, said: “From the very beginning of the process, we have had great confidence in Lead Crystal as a genuine alternative to lithium batteries in many applications. Its real world performance in terms of

Supermarket trial demonstrates ‘rapid charge’ benefits

running time, charge speed and its ability to accept opportunity charging,

Quartz Business Media Quartz House 20 Clarendon Road Redhill, Surrey RH1 1QX 01737 855086 www.cleaningmag.com Annual Subscriptions 12 copies per year (10 print & 12 digital) UK: 1 yr £125; 2 yrs: £224 Rest of the world: 1 yr: £174; 2 yrs: £310

makes it comparable to lithium powered floor cleaning machines, but it delivers significant cost savings, particularly when it comes to the initial purchase. Another benefit is their greater weight, which in some circumstances, helps the machine’s cleaning performance. The standards set for the initial trial were understandably very demanding, but the Lead Crystal batteries in combination with the high speed chargers we specify for the Rapid Charger System, were shown to be more than capable of meeting the requirements. In fact, as the wider rollout has revealed, it is actually over specified for the application, which means we have the scope to reduce cost further in the future.”

ISSN: 1473 723X © Quartz Business Media, 2018 All rights reserved. No part of this publication may be reproduced in any form or by any means, without prior permission of the copyright owner. Printed by Pensord Press Ltd, Cardiff, UK

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NOVEMBER 2018 37

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