OCTOBER 2020
THE OFFICIAL PARTNER OF THE CLEANING SHOW
IN THIS ISSUE: Manchester Cleaning Show Virtual Event Full details inside: See Pages 18-23.
Healthcare & Hospital Hygiene
Following the end of the first full lockdown, hospital departments are filling up again, out-patient appointments are resuming and hospital visitors are gradually being welcomed back. So how can hospitals ensure that patients and visitors as well as staff – are protected in today’s challenging times?
COVID-19 Update
C&M provides a round-up of the cleaning industry’s continuing role in meeting the challenges posed by COVID-19.
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Healthcare & Hospital Hygiene Following the end of the first full lockdown, hospital departments are filling up again, outpatient appointments are resuming and hospital visitors are gradually being welcomed back. So how can hospitals ensure that patients and visitors - as well as staff – are protected in today’s challenging times? >>> page 30
COVID-19 Update C&M provides a round-up of the cleaning industry’s continuing role in meeting the challenges posed by COVID-19. >>> page 24
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EDITOR’S LETTER C&M
The best laid plans…
Despite the best intentions and a huge amount of effort by the organisers to deliver the Manchester Cleaning Show as planned on 14 and 15 October 2020 at Manchester’s Event City, recent government announcements surrounding tighter COVID-19 restrictions has resulted in the postponement of the physical show, replaced instead by a virtual, online event. A spokesperson for the organiser said: “This has been a saddening decision for everyone working on the Manchester Cleaning Show, but we have unanimously agreed that the best course of action is to reschedule the event. The latest government rules regarding social gatherings, and the ongoing local lockdown in the Greater Manchester area, has forced us to re-evaluate our plans for the event. We have always put the health and safety of our exhibitors and visitors first, and will continue to do so. We have been, and remain, steadfast in our commitment to stage a much-needed physical exhibition and conference for the industry. We hope that the move to September 2021 will see us able to operate freely without social distancing restrictions, and ensures that we do not interfere or clash with other planned industry events.” This means that the first physical event – the first opportunity for our industry to gather together – will come in March at The Cleaning Show in London: 16-18 March 2021 at ExCel. But in the meantime there is so much to discuss, and this has led to the staging of the virtual event on 14-15 October 2020. The opportunities that this virtual event offers – particularly as it is being hosted on a really innovative platform – will make it unmissable for cleaning industry professionals. There are no apps to download, you can view everything on a device of your choice, and it will deliver exciting content and business solutions for visitors and a vital commercial
opportunity for exhibitors. To register for your virtual pass, please visit: www.cleaningshow.co.uk/manchester. Paul Thrupp, chairman of the British Cleaning Council, said: “I am asking everyone in the cleaning and hygiene sector to support the virtual conference and exhibition which is being run instead of this year’s Manchester Cleaning Show. This is an event for all of us in the industry and it will have so much to offer…it should be unmissable for exhibitors and for anyone connected in any way to the cleaning industry. It will showcase the vital role our sector has played in tackling Coronavirus and highlight how the industry can continue to support the economy to reopen safely. This is a chance to celebrate that contribution and say thanks to the dedicated and brave operatives who were at the heart of it. There are some big names taking part, including national and international exhibitors and a fantastic, free selection of recorded talks.” So it’s not what we had all hoped for, but the virtual event will provide a valuable platform through which we can meet, learn, cooperate, and develop new business opportunities. I look forward to seeing you there, and to getting together – face to face – very soon. I wish you a happy, clean, tidy and healthy month ahead.
Neil Nixon, Editor Cleaning & Maintenance Magazine
@cleaningmag
WWW.CLEANINGMAG.COM
Cleaning&Maintenance
OCTOBER 2020 5
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CONTENTS C&M
18 Manchester Cleaning Show Virtual Event. Full details inside: See Pages 18-23.
OCTOBER 2020
08 13 14 24 28 37
Industry News. In the news this month… £15 billion sales boost for FM market – report, CHSA launches accreditation scheme for chemical manufacturers, Axis Group supports ‘Service with Respect’ campaign, 20,000 people offered the chance to alleviate hygiene poverty. People. Personnel news and new appointments from across the cleaning and FM sectors. Contracts. We take a look at all the latest contracts awarded across the industry.
30
Special Report: COVID-19 Update. C&M provides a round-up of the cleaning industry’s continuing role in meeting the challenges posed by COVID-19. This month looks at why cleaning must now be everyone’s responsibility, and John Goetz from Hydro Systems looks at using dispensers to ensure compliance.
Feature: Healthcare & Hospital Hygiene. Following the end of the first full lockdown, hospital departments are filling up again, outpatient appointments are resuming and hospital visitors are gradually being welcomed back. So how can hospitals ensure that patients and visitors - as well as staff – are protected in today’s challenging times?
Special Report: Thermo-fogging: protection against COVID-19. Craig Mawlam, chairman of Ionic Systems, reports. New Products. An overview of some of the new products available on the market this month.
05 Editor’s Comment
15 BICSc Comment
A look at the cleaning sector this month.
Dishing the dirt on dust.
WWW.CLEANINGMAG.COM
16 BCC Comment Let’s get together – virtually. Paul Thrupp , BCC chairman, reports.
17 A job worth doing – a contractor’s blog. Lee Andrews reports.
OCTOBER 2020 7
C&M INDUSTRY NEWS
£15 billion sales boost for FM market – report A new report on the UK facilities
worth plunged by more than 60%. However,
management market from MTW Research
sources for the report identify this as a short
concludes that outsourcing is set to
term trend, with profitability set to rise by 24%
outperform the UK economy in 2020, with
between 2020 and 2024. MTW’s analysis found IFM/bundled
85% of FM contractors having healthy finances despite the COVID-19 pandemic.
outsourcing the best performing sector in 2020,
Based on data from 80% of the FM market,
with sales set to return to pre COVID-19 revenue
the report forecasts a return to pre COVID-19
levels by early 2022, outperforming the overall
sales faster than initially expected, with revenue
FM outsourcing market. This sector’s ability to
exceeding 2019 levels by H2 2022 with a 10%
rapidly adapt to the COVID-19 crisis presented
sales boost. MTW identifies key changes in the
several unique opportunities for the IFM sector
FM market due to coronavirus, highlighting a
and associated suppliers. MTW’s director, Mark Waddy, said: “The FM
‘paradigm shift in the outsourcing market in 2020
outsourcing industry can be characterised as
as the FM market refocuses and rebalances’.
a two-tier market in 2020. Sales briefly dipped
Analysing the impact of Brexit on the FM market, MTW found that £3 billion of potential
At time of publication, the COVID-19
below £100 billion for the first time since 2016,
growth has been lost due to uncertainties
pandemic had resulted in total borrowing
though this contraction was not borne evenly by
impacting on recent and near term demand for
by the FM market rising by more than £5
all FM companies. There are new, fundamental
outsourcing. However, MTW points to the rapid
billion in 2020, with industry liabilities now
opportunities for growth in 2020 though the
changes in market demand due to COVID-19
accounting for 46% of total FM market sales
number of pitfalls have also increased.”
and £15 billion of growth by 2024, meaning that
according to MTW. Whilst revenues for many
any impact of Brexit on the outsourcing market
IFM/bundled service providers remained
from MTW Research’s website:
is unlikely to be tangible.
reasonably resilient in H1 2020, industry net
WWW.MARKETRESEARCHREPORTS.CO.UK
The report is available to purchase from £595
CHSA launches accreditation scheme for chemical manufacturers THE Cleaning & Hygiene Suppliers Association
NI, Mirius, P&G Professional, Prochem Europe,
industrial cotton mops. “Our focus is always
(CHSA) is launching an accreditation scheme
PVA Hygiene, SC Johnson Professional, and
on driving up standards in the industry,”
for the manufacturers of cleaning chemicals.
Selden Research.
said Mike Stubbs, vice president of the CHSA
All members of the scheme have signed a
and chairman of the accreditation schemes.
strategic ambition of accrediting all members.
commitment to maintain the highest standards
“The launch of the Accreditation Scheme for
The combination of the association’s rigorous
and trade ethically. They have successfully passed
Manufacturers of Cleaning Chemicals is an
code of practice and its accreditation schemes
an audit, conducted by the CHSA’s independent
important step in
guarantees its members trade ethically and
inspector, against that commitment. This
the achievement in
work hard to maintain standards in the industry.
includes is a determination on the part of scheme
this strategic aim. It
members to support and facilitate the recycling
guarantees buyers
members of the CHSA have passed the scheme
of the plastic containers holding the cleaning
from an accredited
audit and are now accredited. The members of
chemicals, initially by including the recycling
member can
the scheme as it launches are: Bio-Productions,
emblem on the packaging.
rely on their
This move means the CHSA has achieved its
All the existing chemical manufacturing
Chemex International, Diversey UK, Eastern
The Chemical Manufacturers Accreditation
commitment to
Valley Chemicals, Easy Cleaning Solutions,
Scheme joins the CHSA’s existing accreditation
standards and
Evans Vanodine International, GoJo Industries,
schemes for distributors and for manufacturers
ethical trading.”
Greyland, Holchem Laboratories, Kitchenmaster
of soft tissue, plastic refuse sacks and
WWW.CHSA.CO.UK
Zidac Laboratories donates hand sanitiser to protect front line workers ZIDAC Laboratories, manufacturer and
This donation is part of a pledge made by
hand sanitiser products. Other beneficiaries
provider of hygiene products, has
the Portsmouth-based firm to donate a total of
include Imperial College Healthcare Trust, St
donated £500,000 worth of germ and
£1 million to the NHS and other organisations
Bart’s Hospital and the Royal London Hospital,
bacteria-fighting hand sanitiser to the NHS,
in need.
Sheffield Children’s Hospital, Royal Oldham
UK charities in need, and emergency
The first benificary of the scheme was Queen
Hospital, Wexham Park Hospital, Medical Supply
services to help in the fight against the
Alexandra Hospital in Portsmouth which received
Drive, and NHS Heroes Hub.
COVID-19 pandemic.
10,000 ISO accredited, hospital-grade 500ml
WWW.ZIDAC.CO.UK
8 OCTOBER 2020
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C&M INDUSTRY NEWS
Axis Group supports ‘Service with Respect’ campaign AXIS Group has become an official supporter
customer service should always feel supported
of the ‘Back our Essential Workers: Service with
by their employer, and this becomes even more
Respect’ campaign. Launched by the Institute of
important during tough times. Throughout
Customer Service to prevent essential customer
the pandemic our brilliant security officers
service workers from being subjected to abuse,
and cleaning operatives - like all the essential
the campaign not only aims to raise awareness on
workers - have done a spectacular job in
the issues that key workers are currently facing,
keeping everyone safe and they will continue
but also encourages organisations to take action.
to do so. But their jobs can be challenging,
Research conducted by the institute highlights
especially now, as they are invariably the people
that more than half of customer-facing staff have
responsible for actioning government guidance
experienced abuse - verbal and physical - from
around social distancing, for example, which
customers since the start of the pandemic.
requires them to ask customers to change
helping to raise awareness of the zero-tolerance
Jonathan Levine, Axis Group CEO, says
their behaviour. By supporting the ‘Service
approach to hostility and abuse directed
the health and wellbeing of Axis employees
with Respect’ campaign we will be combining
towards customer service workers.”
remains a top priority: “Workers fulfilling a
the efforts of many other organisations and
WWW.AXIS-CSS.CO.UK
Cresswell celebrates 25 years CRESSWELL Office Services celebrates 25
industry with over 40 years of management
years in the cleaning industry in 2020. Despite
and operations experience dealing with clients
this being a very tough year for the cleaning
and suppliers. He said: “Passionate about first
industry, Cresswell Office Services has
class customer service, Cresswell’s growth to
continued to carry out deep cleans throughout
become a long-established and well-respected
and now celebrates this significant milestone.
business in a competitive environment has
The business, which was founded and set
been due to listening to its clients and the
up in 1995, still remains independently owned.
dedication of its staff. This industry has changed
It is located centrally in Surrey Quays, London
through technology but meeting and exceeding
and has both an industrial and commercial
the expectations of our customers has been a
division, with clients coming from a variety of
central focus of Cresswell Office Service’s efforts
businesses and backgrounds. The company is both ISO9001 and ISO14001 accredited.
David McLeod, founder and managing director of Cresswell Office Services.
over the last 25 years and a large number of clients have been with us for many years. We are very grateful for that and we would like to thank
David McLeod, founder and managing director originally set up the company from
whole working life in the service industry. He
them for their loyalty in these tough times.”
a small office in Blackheath having spent his
has a wealth of experience in the cleaning
WWW.CRESSWELLSERVICES.CO.UK
20,000 people offered the chance to alleviate hygiene poverty MANY of the 14 million people in the UK living
For National Hygiene Week, which
in poverty are forced to make tough choices
ran from 14–20 September, Cleanology
between buying food, paying utilities or keeping
organised collections from 300 clients. It also
clean. For the UK’s first National Hygiene Week,
encouraged its own staff to donate toiletries
Cleanology teamed up with The Hygiene Bank,
and hygiene products. As well as arranging
which raises awareness about hygiene poverty
the collections, it promoted the week through
and distributes personal hygiene and cleaning
social media channels.
products to those in need. Cleanology founder and CEO, Dominic
The Hygiene Bank founder, Lizzy Hall, said: “We started the charity to alleviate hygiene
Dominic Ponniah, founder and CEO (centre), with staff from Cleanology.
Ponniah, said: “The statistics are shocking. One
poverty in the UK, not thinking how significant
security for all, not some. With that, we are very
fifth of the population is struggling with poverty,
the issue would be during a pandemic. Now,
excited to host the first National Hygiene Week.
and two thirds of those people are in work. For
we not only need to keep clean, but also need
During this week, we aim to raise awareness
many, the choice between spending money
to have a constant supply of PPE. That is a
about the hidden crisis that is hygiene poverty
on food and on daily cleaning items is a harsh
costly ask for many of us. Most of the issues we
in the UK.”
reality which we feel compelled to tackle.”
are addressing revolve around better financial
WWW.CLEANOLOGY.COM
10 OCTOBER 2020
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C&M INDUSTRY NEWS
ISS UK gains BITC Responsible Champion award ISS UK has received the Business In the
Established in November 2017, the
Community (BITC) Responsible Champion
JointForces@ISS programme has supported
Award - Unipart Outstanding Employment
over 300 individuals, assisting them with career
Category – for its JointForces@ISS
advice, internships and other areas where
employability programme to help armed forces
needed, to develop their skills and careers.
personnel to transition from the military to the civilian workplace. The tangible impact of the programme
Purvin Patel, CEO, ISS UK and Ireland, said: “Our great people continue to be the engine that drives our success as a business. By
demonstrates a reduction in unemployment
embracing the ISS values, our people have
and poverty, with 75% of people who were
led, built and developed a programme that
part of JointForces@ISS offered employment -
delivers the human touch in supporting
either permanent roles or temporary contracts
service leavers into employment. I am
JointForces@ISS that define the culture across
at ISS UK. In return, the diverse talent that
proud of each and every story I hear of our
the UK and enable us to continue delivering
JointForces@ISS brings into ISS creates teams
beneficiaries and of the example we are setting
exceptional customer service.”
that continue to drive success.
for others to follow. It is programmes like
WWW.UK.ISSWORLD.COM
phs Compliance supports businesses back to work phs Compliance has launched a new
from door handles and desks to machinery
are up to date. In response, we are primed
coronavirus surface swab test as part of a range
and is carried out in line with World Health
to support businesses as they reopen safely
of measures to support businesses reopen
Organisation guidelines.
and legally by conducting all the necessary
safely as lockdown measures ease. The new
Dan Lee, managing director of phs
checks and compliance measures. We have
surface testing service alerts businesses if their
Compliance, said: “The coronavirus pandemic
also launched our new coronavirus surface
premises are contaminated by COVID-19 and
has caused widespread business disruption
swab test to help businesses in the fight against
helps identify infected areas. The ability to
including full closures during periods of
infection as well as measures which will actively
swab test premises for COVID-19 is particularly
lockdown. As organisations now start
help increase the health and wellbeing of
important following reports infected droplets
reopening, health and safety has become the
employees. Whatever the requirement, we are
can contaminate indoor surfaces and remain
number one priority but many will not be aware
very much by the side of businesses to stay safe
there for several days, spreading the infection.
of the associated legal requirements, whether
and compliant in the running of their premises
water system checks, new fire risk assessments
following lockdown and beyond.”
or making sure annual gas and electric checks
WWW.PHSCOMPLIANCE.CO.UK
The surface swab test is undertaken by trained testers at all workplaces, on everything
Green Machine achieves ISO 9001 accreditation GREEN Machine has successfully achieved ISO 9001 accreditation. By becoming ISO certified,
SC Johnson named one of Europe’s ‘best workplaces’
the company gains international recognition
SC Johnson has announced its recognition as
by meeting the standards that are important
a Best Workplace in Europe by Great Place to
to the cleaning and facilities industry. It is a
Work. SC Johnson ranked 23rd on the 2020 list
commitment to those standards that can be
of top places to work in the region, the 15th
recognised by existing customers, potential
time the company has been recognised.
customers and staff. Jerome Rellis, director of Green Machine,
“I thank and congratulate our entire Europe team for their hard work and continued
said: “We are extremely proud to able to prove
recognition as a best workplace,” said Stephane
that we are at the forefront of providing an
Reverdy, general manager at SC Johnson Europe.
outstanding service now and for many years to
“All our teams across Europe have been working
come. Our passion from day one has been - and
particularly hard this year, supporting each
will always be - to deliver the highest levels
other, our customers, consumers and the most
of customer satisfaction and communication
vulnerable in our communities. I couldn’t be more
every day, that will never change.”
proud of our culture and the work we are doing.”
WWW.GREENMACHINESW.CO.UK
WWW.SCJOHNSON.COM
12 OCTOBER 2020
WWW.CLEANINGMAG.COM
PEOPLE
Kärcher Professional strengthens UK team KÄRCHER Professional UK has strengthened its team with the appointment of James Gordon as marketing director, UK and Ireland. The move will help the global cleaning brand to drive the professional arm of the business across the UK
C&M
Greyland continues expansion with additions to sales force
territory to generate growth and awareness. GREYLAND has been joined by two highly
The key responsibilities of Gordon’s new role will be to lead the marketing team across
respected sales people with a huge amount
both retail and professional, setting the agenda
of industry experience between them.
for the brand in the UK and Ireland. The
Samantha (Sam) Farr and Phil Wallen have
position is an internal move for Gordon, who
now been taken on by Greyland in order ‘to
previously spent three years leading Kärcher’s US consumer retail division where he managed
James Gordon
engineering, operations, and sales and
Kärcher Professional, with new and exciting
marketing teams based in the USA and Mexico.
products in the pipeline and an array of
James Gordon said: “Kärcher is a trusted household name and usually associated with the well-known yellow consumer retail
cope with the massive demand for cleaning chemicals’, which the global pandemic has brought about. Sam Farr entered the industry 25 years ago
industries that can benefit from the Kärcher
and has sales and managerial experience in
Professional products and expertise.”
contract cleaning, distribution and cleaning
Gordon brings extensive big brand marketing
chemical manufacturing. At Greyland, she will
products. My personal goal is to create
and commercial experience to the role, having
be looking after distributors in many regions
equal brand association for the anthracite
previously worked for Colgate Palmolive,
of the UK. As a national accounts manager
Professional products. I hope to make a real
Unilever, Dyson, and Boots Healthcare, as well
with almost 40 years’ experience in cleaning
difference to the UK Professional business,
as diverse knowledge of international markets
chemicals and machine sales, Phil Wallen is a
increasing our brand awareness, driving market
through time spent working in Australia, South
well-known face in the industry. He has taken a
share gains and extending our distribution
East Asia and the US.
new business development role at Greyland.
network. There is a huge opportunity for
WWW.KAERCHER.COM/UK/PROFESSIONAL
WWW.GREYLAND.CO.UK
WWW.CLEANINGMAG.COM
OCTOBER 2020 13
C&M
CONTRACTS
Robotics and AI introduced at London Luton Airport LUTON Airport (LLA) has become the first
the cleaning of touchpoints. This is a first for
airport in the UK to receive certification from
aviation in the UK, and is a helpful technology
the Airports Council International (ACI) Airport
which I would hope to see implemented in
Health Accreditation programme, which
further areas in the future. The time spent
provides airports with an assessment of how
implementing the Co-Botics into LLA has also
well their health measures align with worldwide
been instrumental in achieving increased
standards and industry best practices.
hygiene standards, and has had a positive impact on passengers and airport staff feeling
Working alongside Sasse and ICE, Luton
more secure in the current climate.”
Airport has introduced innovative robotic
Mark Bresnihan, managing director of ICE,
cleaning and sanitising equipment into its daily cleaning operations, which has contributed to
said: “We would like to congratulate LLA and
the accreditation and means that passengers
Sasse on their accreditation and are delighted
and staff can be confident of cleanliness and
supervisor allows the cleaning operatives
that they share our vision and long-standing
hygiene levels throughout the airport.
to communicate via a smartphone. Once
belief in the benefits that automated cleaning
cleaning is complete, a report is generated for
can bring. To clean as we have always cleaned
range, supplied by ICE, a partnership between
complete transparency whilst the Co-Botic
will not be good enough as the world around
automated robotics and human operatives
machines await further instruction.
us changes and we are always looking for ways
With the introduction of the Co-Botics
has allowed Sasse to completely redesign its
Shannon Murnane, office manager for
to innovate and develop. Facilities service
cleaning concept at Luton Airport. A significant
Sasse at LLA, said: “The introduction of
providers must achieve more, both in terms of
number of hours were previously consumed
Co-Botics at LLA is a smart and advanced
productivity and quality, without compromising
with operatives using scrubber dryers. Now,
move for Sasse and the cleaning operation
financial budgets. Therefore, we share the
with the introduction of automated robotics,
at London Luton Airport. This innovative
belief with Sasse that investment in automated
vast areas of the airport’s flooring are
technology is here to assist the cleaners who
cleaning is not just pioneering, but essential for
cleaned whilst unsupervised. The digital link
continue to re-focus their attention on high
future cleaning.”
between the Co-Botics technology and onsite
value tasks such as washroom hygiene and
WWW.ICE-CLEAN.COM
Sodexo team commended for ‘excellent service’ by British Forces Cyprus SODEXO has announced that three of its Cyprus-based team members have been
and cleaner, Karen Lambrou, (Ayios Nikolaos). Paul Anstey, CEO, government and agencies,
recognised at the bi-annual Commander
Sodexo UK and Ireland said: “I am proud
British Forces (CBF) Cyprus awards ceremony.
and delighted that three of our colleagues
Presented by Major General RJ Thompson
in Cyprus have been recognised at these
at Flagstaff House in Episkopi, the awards
prestigious awards and I would like to express
acknowledge exceptional service and levels of
my gratitude for their outstanding service to
commitment by both individuals and teams in
the military community. The professionalism
their duties.
and dedication of team members is vital to
From left: mess manager, George Georgiou, (Ayios Nikolaos); cleaner, Karen Lambrou, (Ayios Nikolaos); and service manager, Mark Hardman (Akrotiri).
the success of our business in supporting
Mark, George and Karen who have all proved to
manager, Mark Hardman (Akrotiri); mess
operations in Cyprus and across the globe and
be worthy recipients.”
manager, George Georgiou, (Ayios Nikolaos);
I would like to pass on my congratulations to
WWW.UK.SODEXO.COM
Sodexo employees recognised are: service
Housing association appoints Samsic NATIONAL housing association, Notting Hill
Katie Muggeridge, Halo’s operations manager,
Genesis (NHG) has expanded its contract with
said: “The NHG Halo team is committed to
Samsic UK to include provision of security services
providing a safe environment at night for our
to its Stratford Halo estate in east London.
residents. Working in conjunction with Halo’s
Samsic UK was appointed to provide soft
night-time concierge, the role of Samsic’s officer
services to NHG corporate offices from autumn
includes resolving anti-social behaviour or acts
2020, and now fields year-round overnight
of criminality, as well as monitoring fire risk.”
security patrolling to the Halo development.
WWW.SAMSIC.COM/EN
14 OCTOBER 2020
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BICSc
C&M
What a waste week, resulting in a father and son team
WHEN I started my cleaning career, it
lifting metal waste bins and emptying
was in a headquarters building of an
Therefore, we started to collect these at the vending points in the designated Becca bin. Staff
American company (which was its
them into a cart for three hours every
still disposed of vending cups and other recyclable
European HQ). The building was
evening. I do not wish to consider
materials in their office waste bin, so we introduced
based on American architecture
the ergonomics of this or issues with
a red card system. If an unexpected item was found
and had a T-shaped footprint.
repetitive strain syndrome as it was
in the bin area and it was wrongly placed, you
It consisted of six floors with
the early 70s. From memory, each
would receive a yellow card on your desk. If it was
approximately 2200 staff.
bin contained a plastic bin liner
a recyclable item, but you had not taken it to the
which was disposed of when soiled.
recycling point, you would receive a red card. This
There were a number of Americanisms within the building: there was no
Nothing in those days was recycled.
created so much animosity that we had to dispense with the programme before it had hardly started!
ground floor, this was the first floor, and on each floor
Believe it or not, waste bins were and always have
there were three chute rooms. Originally, this is where
been an emotive subject. If a person’s waste bin was
the waste from office bins was taken to be disposed of
not emptied, it was a major source of complaint
red card and even claimed that the item had been
down the waste chute. Unfortunately, this was back in
which progressed to the general dirtiness of the
placed in their waste bin by another member of staff.
the day when ashtrays were on nearly every desk, not
office. I have spoken to colleagues who work for
This, of course, could not be proven, so as we move
to mention floor ashcans in the corridors. Apparently,
local government who have confirmed that dustbin
into the 21st century, central bins were installed for
before my time in the building, contents of the floor
or wheelie bin collection was the biggest cause of
staff members to deposit waste and recyclable items
ashcan and those of an ashtray were sitting in the
complaints from residents.
in. This has become the norm, and I believe this was
general waste stream and disposed of down the shoot
Time moved on, and recycling became something
Staff members did not take kindly to receiving a
the greatest innovation in office cleaning over and
with wastepaper. Unfortunately, one of the cigarette
to do in the 1990s. I worked on a site that recycled
above chemical and machinery innovations. Waste
ends was still partially alight and set fire to the paper
80% of its waste stream. The difficulty in increasing
bins remain even though we have paperless offices!
as it travelled down the chute. Therefore, these shoots
this figure was in the fact that recyclable materials
However, post-COVID-19, we may well have less
were no longer used.
were measured by weight, so light items such
people in fewer offices so the waste bin problem we
as plastic vending cups do not make up a large
will be solved.
percentage of the waste but are numerous.
WWW.BICS.ORG.UK
This meant that just over 2000 wastebins by the side of desks had to be emptied every night of the working
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OCTOBER 2020 15
C&M BCC COLUMN
Let’s get together – virtually Paul Thrupp, chairman of the British Cleaning Council, reports. WHEN you read this column, it will only
threat of Coronavirus hanging over us. It will
and a fantastic, free selection of recorded talks. The exhibitors will include some of the
be wonderful to mingle and mix
be a week or two until the dates that this year’s Manchester
normally at a physical event, like
Cleaning Show should have
we used to in previous years, without having to worry
taken place. It was with
about social distancing.
immense regret that the
I have to thank all the
British Cleaning Council’s
exhibitors, visitors and
Exhibitions board decided
speakers who were expecting
to postpone the event until
to take part in the Manchester
next September but it was
world’s biggest and most innovative cleaning and hygiene firms. The programme of recorded presentations will feature expert industry figures and high-profile business leaders offering insights into a wide range of cleaning and hygiene topics, so there is plenty on offer to interest anyone from the cleaning and hygiene sector - and you can access all this in one place. The impact of COVID-19 will be a key focus for
Cleaning Show this month for
clearly the right course of action.
their continued support and patience
We have always put the health and
can be used to protect us from the virus and
during these exceptional events.
safety of our exhibitors and visitors first and
In the meantime, I am asking everyone in
will continue to do so.
the event, with topics such as how technology what lessons can be learned from a cleaning
With the local lockdown still in place in
the cleaning and hygiene sector to support
contractor point of view. But the wide-ranging
Manchester and the government introducing
the virtual conference and exhibition which
presentations include all sorts of informative
the ‘rule of six’ as it tightened the national
is being run instead of this year’s Manchester
topics relevant to colleagues working in the
lockdown, we felt we had little choice. One of
Cleaning Show.
cleaning and hygiene sector, from hiring equipment to training and assessment.
the key attractions of the show is people being
This is an event for all of us in the industry
able to meet in person and talk face-to-face, but
and it will have so much to offer that it should
that is also a risk factor for the virus.
be unmissable for exhibitors and for anyone
event is exciting and innovative. Exhibitors will
connected in any way to the cleaning industry.
have a virtual booth which you will be able to
Of course, we had already postponed
It will showcase the vital role our sector has
the show earlier this year – it should
The technology being used to stage this virtual
visit, you’ll be able to interact with them and
originally have taken place in March. This
played in tackling Coronavirus and highlight
watch the recorded seminars, so it will be as
demonstrates the huge upheaval and
how the industry can continue to support the
close to a physical event as you could possibly
uncertainty that the pandemic has brought
economy to reopen safely. This is a chance to
get while sitting at your computer.
- with trade and business events being only
celebrate that contribution and say thanks to
one of the many sectors that are facing
the dedicated and brave operatives who were
fantastic virtual exhibition and conference and
unprecedented challenges.
at the heart of it.
encouraging exhibitors to take part.
There are some big names taking part,
We have to hope that by September 2021
including national and international exhibitors
we will be able to operate freely, without the
So I am inviting readers to attend this
Please register online at: WWW.CLEANINGSHOW.CO.UK/MANCHESTER
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WWW.CLEANINGMAG.COM 01/06/2020 13:12
A JOB WORTH DOING - A CONTRACTOR’S BLOG C&M
The long wait for the ‘new normal’ Lee Andrews, CEO of DOC Cleaning, reports. PRIOR to the government’s revised guidelines last month that employees should now work from home where possible, a recent quote in the FT had already summarised the position of many employers. Adam Marshall, head of the British Chambers of Commerce, commented: “The main issue is that businesses and their employees have negotiated a balance that works for them, and it seems unlikely that the government telling people to return to offices will make much difference on its own.” The FT went on to confirm that: “Many CBI members are not planning a mass return of their employees to the workplace until next year, and that doesn’t necessarily mean January.” In other words, the return to work was already set to remain slow, with London still behind the rest of the UK. Schools going back made some difference, but that’s all we could really say. Employees’ personal safety worries, particularly where commuting by public transport is concerned, had already won the battle of hearts and minds. What does this mean for us contractors? Well, at DOC we had hoped that the end of furlough would signify the return of office workers, but we now realise this isn’t going to happen. With no certainty from clients as to when they might be returning staff to their buildings, both the Chancellor’s £1000 staff retention bonus and the new Jobs Support Scheme are becoming increasingly irrelevant. Along with many other contractors, we are in the
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unenviable position of potentially making staff redundant, rather than keep them on the books with no immediate prospect of work. Does this represent a serious dent in the long-term prospects of contract cleaning? It’s hard to say at this stage. Contractors who rely primarily on daily office cleaning will clearly suffer a short-term reduction in turnover. Even when buildings reopen, something tells me that if a client reduces its average staffing complement to well below its current number, despite occupying the same space as now, then they will look for savings. Our job will be to propose alternative cleaning regimes that help them discharge their duty of care to their own staff, whilst aiming to rearrange and maintain our own staffing levels until such time as the whole situation settles down sometime next year. This will support clients’ efforts to bring staff back to the office in whatever numbers and at whatever frequency is appropriate to their future needs, rather than create the impression that cleaning and hygiene have been deprioritised. In this respect, there is one development I would very much like to see take place. Well before COVID, the big management consulting companies (PWC, Ernst & Young, etc.) had already adapted their cleaning requirements to include a very heavy complement of daytime cleaning staff who constantly clean desks, meeting rooms and hygiene facilities. Combined with
room and desk booking software, this was supporting the highly fluid nature of staff using the building. This is a model of how cleaning in the corporate office sector could develop and I encourage these firms to promote facilities management, cleaning in particular, as part of their own consultancy activity to large corporates. It would be an excellent way to spread cleaning best practice in the post-COVID world. Of course, there’s still one question to be answered. Will working from home actually represent a long-term solution for office-based organisations? Many are talking up a hybrid model, a ‘collaboration hub’ where offices are maintained for those who want the face-to-face contact and where meetings, motivational sessions and training can be delivered. A not insignificant number are also questioning whether the creativity and dynamism required to move organisations forward can be achieved with a model where the constant interaction between staff is missing. All in all, I am optimistic that if and when a vaccine is available, we will see a more balanced debate, with cleaning and hygiene as an important factor in the drive to reassure staff that their workplace is safe. WWW.DOCCLEANING.COM
OCTOBER 2020 17
The Manchester Cleaning Show 2020 VIRTUAL EVENT 14 and 15 October 2020, Online. THE Manchester Cleaning Show, due to take place at Event City, Manchester
UK cleaning industry needs an opportunity to come together now, and this
back in March, was one of the first UK-based events to fall victim to the
has led to the staging of the virtual event on 14-15 October 2020.
coronavirus pandemic. Since then, so much has changed, making planning
This isn’t what anybody had hoped for but the opportunities that this
across every business sector extremely challenging - to say the least. BCCE
virtual event offers – particularly as it is being hosted on a really innovative
Ltd – organiser of the Cleaning Shows in London and Manchester, jointly
platform – will make it unmissable for cleaning industry professionals.
owned by the British Cleaning Council and Quartz Business Media – reacted
There are no apps to download, you can view everything on a device of your
quickly and, hoping that the pandemic might be controlled by the end of
choice, and it will deliver exciting content and business solutions for visitors
the summer, announced new dates for September. These were moved to
and a vital commercial opportunity for exhibitors.
14-15 October following a successful negotiation by the Association of Event Organisers to have live events back on the calendar by 1 October 2020. Since then, as we all know, further restrictions have been introduced,
A regular visitor to the show and a speaker at this year’s virtual conference, Lorcan Mekitarian, chairman of the Cleaning & Hygiene Suppliers Association, said: “We are sorry there will not be an opportunity
some of which hit the Greater Manchester area harder than most.
for the sector to come together in one place this year, but completely
Because of this, and with great reluctance, the organisers have postponed
understand the British Cleaning Council’s decision. The virtual event,
Manchester Cleaning Show 2020 to September 2021 and have replaced this
replacing the Manchester Cleaning Show 2020, is the next best thing and we
year’s event with a virtual/online exhibition and conference.
are looking forward to being an active participant. The sector has proved
A statement from the organiser said: “This has been a saddening decision
its worth many times over in this pandemic. While we can’t get together this
for everyone working on the Manchester Cleaning Show, but we have
year, we are pleased to have a date in the diary for 2021 and anticipate it will
unanimously agreed that the best course of action is to reschedule the
be a true celebration of the remarkable achievements of our industry and
event. The latest government rules regarding social gatherings, and the
everyone who works within it.”
ongoing local lockdown in the Greater Manchester area, has forced us to
This issue of C&M offers some information on the conference programme
re-evaluate our plans for the event. We have always put the health and
and a selection of the exhibitors participating in the virtual event. Further
safety of our exhibitors and visitors first, and will continue to do so. We have
details, including a full description of all exhibitors, can be found at:
been, and remain, steadfast in our commitment to stage a much-needed
www.cleaningshow.co.uk/manchester.
physical exhibition and conference for the industry. We hope that the
The organiser said in a concluding statement: “The industry has
move to September 2021 will see us able to operate freely without social
demonstrated resilience, adaptability and innovation throughout this
distancing restrictions, and ensures that we do not interfere or clash with
pandemic and we must thank all our exhibitors, visitors and speakers for
other planned industry events.”
their continued support and patience. We look forward to welcoming you to
But there is so much to discuss right now, with so many of our exhibitors
the Manchester Cleaning Show Virtual Event in October.”
having products that can help the UK get back to business, and so many
To register for your virtual pass, please visit:
individuals needing the support and the contacts that an event brings. The
WWW.CLEANINGSHOW.CO.UK/MANCHESTER/REGISTER-NOW
LIST OF EXHIBITORS APEX SUPPLIES ARROW COUNTY SUPPLIES ARVINATEC ASTLEY HIRE BANNER GROUP LTD BATTERY SERVICE HUB BICSC BIO PRO RESEARCH BLUE ROCK SYSTEMS BUCKEYE INTERNATIONAL CAMFIL UK CEDO LTD CGACONSULT.UK CLEANLINK SOFTWARE CROMWELL POLYTHENE CSSA DARWIN CLAYTON DECITEX DISCOVER BATTERY DUAL PUMPS ECO BAG (UK) LTD
18 OCTOBER 2020
ENVIRO-SAVE (SEE OXYGEN POWERED) EZITRACKER FLOORBRITE CLEANING AND FACILITIES SERVICES GOIZPER S.COOP GOJO INDUSTRIES GREYLAND HOOPER SERVICES ICE INNOVISE IVO GROUP IWFM JANGRO LTD KILLIS LAVOR MAGNUM MATERIALS – INKJET LABELLING MAKITA UK LTD MEDIMARK SCIENTIFIC/BYOTROL MIT VENTURES LTD MOTORSCRUBBER NILFISK OCEANSAVER
OSPREY DEEPCLEAN OXYGEN POWERED POLYCO HEALTHLINE LTD PROCHEM EUROPE ROMA SYSTEMS ROTOWASH LTD SALES-I SEBO SJ POLYTHENE AND PAPER SMART TASK SPINACLEAN SPRAY & WIPE ULTRA SYFT TEMPLA TERRAQUEST TOUCAN ECO TTS CLEANING UHEALTH MEDICAL (BEIJING) PRODUCTS CO. LTD UNIQUE IQ UVD ROBOTS * Details correct at time of press WWW.CLEANINGMAG.COM
CONFERENCE PROGRAMME The Conference Programme for this year’s Manchester Cleaning Show will take place virtually and will run to a live timetable, outlined below. Once the live timetable is complete, all presentations will be available to view on a ‘video-on-demand’ basis on the Manchester Cleaning Show ‘virtual event’ website.
WEDNESDAY 14 OCTOBER 2020
Biography: Dominic Ponniah graduated from the London School
11.15 Welcome to the Manchester Cleaning Show. By Paul Thrupp, chairman of the British Cleaning Council.
of Economics and founded a number of businesses, including the high-profile TucTuc in Brighton, Europe’s first motorised rickshaw service. He co-founded Cleanology with his mother in 1999 and today employs around 600 people across London
11.30 The use of technology to enhance cleaning and hygiene in a post-COVID-19 world. By Dominic Ponniah, co-founder, Cleanology. Since its launch 20 years ago, Cleanology now employs 700 people, boasts
and Manchester.
12.15 Single use plastics post-COVID-19 - what it means to the cleaning industry.
and luxury brands amongst its clients. CEO Dominic Ponniah accredits
By Lorcan Mekitarian, general manager, Berry bpi recycled products, and chairman of the CHSA.
growth to the company’s modern approach that focuses on environmental
Environmental concerns around SUP was top of the agenda for buyers
impact, people and innovation. With hygiene under the spotlight more
and users pre-COVID-19. The government sought to address these
than ever before, cleaning firms need to use every tool available. During
concerns via a packaging tax. Along came the pandemic and brought a
this presentation, Dominic will explain how to make use of technology to
complete reversal of fortune for SUP. We saw home delivery of groceries
annual sales of over £10 million, and includes royalty, blue-chip corporates
provide a more hygienic, effective service and to safeguard contracts.
WWW.CLEANINGMAG.COM
Continued on Page 20.
OCTOBER 2020 19
14.00 Innovation for a new era of cleaning: how science and technology is underpinning changing consumer demands and expectations and how we meet them. By Dr Eileen Buttimer, managing partner - consumer advisory, Oakland Innovation. The COVID-19 pandemic has highlighted the drive for global research to address a number of areas in order to fight infection. As a result we are seeing emerging science and technology approaches going beyond the traditional chemical method and instead exploring a hybrid approach combining physical and biological strategies. During this presentation, Dr Eileen Buttimer will explore new innovations that will drive the next generation of cleaning solutions, not just in the professional settings of hospitals and workplaces but for consumers Continued from Page 19.
use and in the home as well.
exponentially grow and the use of plastic carrier bags reinstated to
Biography:
protect items and delivery drivers. We saw a demand spike for polythene
Dr Eileen Buttimer has more than 20 years’ experience
aprons and disposable masks, both now essential to protect hospital
working with global consumer organisations, helping
staff and care home workers. We have seen shortages of dispenser
them to identify and evaluate new market and technology
pumps for hand washing, which are key in good hygiene practices.
opportunities to drive future growth. Eileen holds an MBA and PhD
Worldwide demand for disposable plastic has increased beyond
in Biochemistry, and prior to joining Oakland, worked with DuPont,
production capabilities. We still need a packaging tax to increase the
USA and UK leading new product development groups, and for Pfizer
amount of recycled plastic that is used in our everyday items. Single
Pharmaceuticals, UK.
use plastics are here to stay….but we need to find a way to stop them
Biography:
14.45 Revolutionising the way we clean and disinfect with hypochlorous acid.
Lorcan Mekitarian joined Berry bpi recycled products in
By Steve Courtney, business development manager, Toucan Eco.
1990 and has held a variety of positions over the years
The impact of COVID-19 means frequent cleaning and effective
including technical and commercial. He is currently the
disinfecting have never been so important. Sustainability remains on
becoming litter.
sales director for the company’s refuse sack business. In July 2019 he was
the agenda for businesses, schools and workplaces looking to reduce
appointed chairman of the CHSA.
their environmental impact by cutting carbon emissions, improving recycling strategies and minimising single-use plastic waste. Toucan
13.00 Adapting a business to thrive during the pandemic.
Eco offers an effective and sustainable way to do all of these things, and
By Nik Wyers, joint managing director, The Floorbrite Group.
bottles they are supplied in.
The Floorbrite Group has over doubled in size from £10 million to £21.5
it removes the need for most chemicals as well as the single-use plastic Toucan Eco is helping businesses transform cleaning practices with an
million turnover in just five years. 2020 has presented unique challenges
effective, safe and eco-friendly hypochlorous acid disinfectant they can
but it is continuing to thrive. What’s the secret to its success? During
make themselves from water, salt and electricity. That’s it. It’s certified
this presentation, Nik Wyers will discuss how Floorbrite had to adapt,
to EN 14476 and 16777 for its high virucidal efficacy and is proven
diversify and support its customers’ changing requirements across all
to kill viruses, including coronaviruses, at speed. Hypochlorous acid
sectors of industry during the pandemic. From the initial decision to keep
disinfectant is already being used around the world to help control the
the business fully open, to the operational demobilising and remobilising
spread of viruses.
of a third of its customer sites, the introduction of additional service lines
Steve Courtney will demonstrate Toucan Eco, explain the
and innovations and how it has communicated this through technology
technology behind it and share examples of where it’s being used
and marketing. There are many different elements to a successful
here in the UK, as well as in developing countries to turn polluted
cleaning company. However, only those who have been quick to adapt
water into safe drinking water.
will survive in these uncertain social and economic times. Nik will touch on all these elements, sharing Floorbrite’s experience of moving forward
Biography:
in a new world.
Steve Courtney is Robert Scott’s product specialist for Toucan Eco, helping businesses adopt this
Biography:
sustainable and innovative technology to transform
Nik Wyers is joint managing director at Sale-based cleaning
their cleaning routines, as well as advising national partners on
and facilities service provider, The Floorbrite Group.
wider cleaning hardware. Steve has worked in the cleaning industry
He’s worked at the family-run business for 16 years in
for over 20 years in various roles with distributors, manufacturers,
warehouse, operations, accounts, and sales. 20 OCTOBER 2020
independents, and PLCs. WWW.CLEANINGMAG.COM
15.30 Fireside Chat.
and tips, compelling customer testimonials and decades of industry
Neil Nixon speaks with Paul Ashton, CEO, Birkin Cleaning Services, about his experiences during the pandemic and his thoughts on the future of commercial cleaning post-COVID-19.
efficiency to your cleaning equipment processes.
experience, don’t miss this unique opportunity to learn how you can deliver
Biography: Martin Doran, general manager at Astley Hire Ltd, has 15
16.00 A global perspective: what lessons can we learn from cleaning contractors around the world in tackling the COVID-19 pandemic? Hosted by Neil Nixon, this panel comprises: Dianna Steinbach, Vice President of International Services, ISSA, Germany; Jonathan King, CEO, Samsic; Shawn McIntosh, COO, Atalian Servest, USA; and Paul Fereday , Head of Operations, UK Cleaning Excellence, ISS. As the challenge of getting countries open for business post-COVID-19
years’ experience of working in the hire industry, across many different sectors. Martin originally started life as a commercial management accountant before progressing to the general manager role at Astley Hire. Martin is passionate about hire and the commercial benefits it can bring to any business model.
12.15 How a good marketing strategy can help grow your business.
challenges faced by different countries and regions. Contractors from
By Suzanne Howe, managing director, SHC, and Neil Nixon, conference director, Manchester Cleaning Show.
Europe and the USA will discuss the solutions they have employed
Neil Nixon quizzes Suzanne Howe about different marketing techniques
to meet the specific problems they have faced in their own countries,
that can be employed to have a positive impact on winning and retaining
creating an ‘information exchange’ for the benefit of all participants. The
customers. Topics to be discussed include: marketing to establish your
take-away should be a list of tried and tested techniques that can be
brand; understanding your customer and how to reach them; retaining
applied in the fight against COVID-19.
customers through engagement; the power of social media, including
rolls out across the world, this webinar will seek to understand the
detail on the how, when and why of each social media platform; the
THURSDAY 15 OCTOBER 2020
power of photographs; reinforcing your brand through good CSR; and using a successful mix of marketing techniques and platforms.
10.45 Fireside Chat.
Biography:
Neil Nixon speaks with Paul Thrupp, Chairman of the British Cleaning Council, CEO, about the cleaning sector’s role during the pandemic and his aspirations for the future of commercial cleaning post-COVID-19.
Communications (SHC) established her business 22
Suzanne Howe, managing director of Suzanne Howe years ago as a specialist B2B PR and marketing agency. Suzanne works across a number of clients including Kimberly-Clark Professional and the Golden Service Awards as well as Berry bpi recycled products, InnuScience, P-Wave, Clarity, and Cleanology, providing PR and
11.30 A change in philosophy - the benefits of hiring your industrial cleaning equipment.
marketing campaigns, event management and social media consultancy.
By Martin Doran, general manager at Astley Hire Ltd.
13.00 The importance of training and assessment.
Astley Hire will be exploring the benefits of hiring your industrial cleaning
By Stan Atkins, CEO, British Institute of Cleaning Science (BICSc).
equipment and challenging the industry status-quo of outright purchasing.
The British Institute of Cleaning Science (BICSc) has been delivering
Astley Hire is a business with significant expertise and experience in the
training since the 1960s. This presentation will take a deep dive into
specialist equipment hire industry, and this presentation will provide a
the importance of training and assessment, how it can benefit your
fresh perspective on why the time for hiring is now! From expert hints
organisation and - more importantly - your people. It will also cover how training motivates and promotes experiential learning within your organisation. ‘What happens if I train them and they leave?’ Well, think about what happens if you don’t train them and they stay! BICSc will share a ‘train and retain’ ethos, and how training will have a positive effect on your company’s bottom line.
Biography: Stan Atkins has over 40 years’ experience in the cleaning industry, and is first and foremost driven to address the needs of the cleaning operative. Stan has keen interests in the areas of technical skills and training, quality control and measurement, and robotics. Stan has been at the helm of The British Institute of Cleaning Science for over 12 years and is proud to lead an organisation that can help form the future direction of the cleaning industry. WWW.CLEANINGMAG.COM
OCTOBER 2020 21
AROUND THE SHOW The interactive nature of the platform being used to deliver the virtual Manchester Cleaning Show enables visitors to join exhibitors on their stands, ask questions, watch videos, and find out more about new innovations and customer offers. What follows is a very brief overview of what just some of the exhibitors will be demonstrating on the platform. For further details of what each exhibitor will be showing, please visit www.cleaningshow.co.uk/manchester. cleaning power of Buckeye products, and replaces potentially hazardous ingredients including butyl, ammonia, solvents, and alcohol bases. Camfil Ltd is a leading manufacturer of premium clean air solutions and provides commercial and industrial systems for air filtration and air pollution control that improve worker and equipment productivity, minimise energy use, and benefit human health and the environment. CGA Consulting offers SmartClean, a cost effective cleaning management system, with demonstrated improvement in cleaning performance. It has been extensively piloted for one year in flagship international HQ client sites in London and is currently monitoring Arrow County Supplies will be discussing the ‘Arrow Way’, showing
thousands of building occupants.
how the company listens to the needs of its customers and reacts positively in finding cost-effective, compliant solutions which add
Cleanlink Software Ltd was established in 2006 and has
value to their operations, and optimise regulatory compliance and
steadily grown to become one of the UK’s leading suppliers of site
sustainability objectives.
management software. Its award-winning solution covers site, staff and stock management; work scheduling; quality control; and site
Astley Hire Ltd has built its business on three core values: quality,
risk assessments.
reliability and service. It underpins these with its own guarantee to give customers complete peace of mind.
Cromwell Polythene Ltd’s extensive portfolio includes sacks, bags and liners for recycling, or storage and collection of waste
Banner Group Ltd comprises a team of FM experts who take a new
for treatment and/or disposal. It offers sacks for dry recyclables,
approach to sourcing the right cleaning supplies for your business.
compostable sacks and liners for food and organic waste, kerbside
Through its unique customer-led programme, it delivers a typical 20%
recycling bags, reusable recycling bags, personal protective
business saving for its customers.
equipment, and made-to-order products.
Buckeye International Inc has been an innovator for many years, and
Floorbrite Cleaning and Facilities Services is one of the UK’s largest
one of its biggest breakthroughs has been the development of patented
cleaning and FM companies. Still family owned and now run by the
Liquescent technology. This water-based technology strengthens the
family’s second generation, it operates nationwide and employs over 1500 people. Greyland Ltd offers a comprehensive range of products for the janitorial distributor, and has gained a reputation for exceptional value for money, clearly and descriptively labelled products, and supply to the distributor in the fastest turnaround times from order to delivery. Hooper Services Ltd and Italian scrubber dryer manufacturer TSM have come together to form an exclusive partnership, which will see the introduction of the Grande Brio cleaning system. TSM is a family run business that works tirelessly to ensure they are using the latest technology and creating the highest performing machines. ICE is the UK’s largest independent provider of industrial cleaning machines, priding itself on the unique service it offers customers, providing everything from equipment purchase or rental to asset
22 OCTOBER 2020
WWW.CLEANINGMAG.COM
highly fragrant, splash-reducing urinal screens. Look out for the new biodegradable Slant6 urinal screen with virtually zero-splash-back. Rotowash Ltd’s innovative scrubber dryer, which is equally effective when deep cleaning carpets, is suited for contract cleaning. The small footprint allows easy storage and the requirement to have only one machine to efficiently clean both hard flooring and carpeted floors reduces costs to labour, downtime, training, maintenance, and machine investment. SEBO (UK) Ltd will be demonstrating products from its extensive range of vacuum cleaners including the BS360 and 460, the XP Automatic which actively adjusts to the floor to ensure optimum performance, the Evolution, the Dart, The Dart UHS Polisher which converts the Dart into management and maintenance. Its new range of fully automated
an ultra-high speed polisher, the Professional D8 Cyliner, and the Duo
Cobotics machines will be a key feature of its presentations.
Carpet Dry Cleaning System.
Jangro Ltd is celebrating its 40th anniversary this year and will
Templa is a long established provider of integrated software solutions to
demonstrate its broad range developed over this period. This will include
the contract cleaning and FM sector. It will be demonstrating its contract
its technologically advanced innovations, including its Digital Wall Charts
management system, TemplaCMS, which offers a unique end-to-end fully
and Virtual Room Experience.
integrated solution meeting the demands of SME businesses across the UK, Ireland, Australia, and into Europe.
Killis is one of the UK’s largest cleaning suppliers and continually strives to offer the latest in innovative cleaning equipment and solutions –
Toucan Eco, brought to you by Robert Scott & Sons, is a revolutionary
including its i-mop and robotic ranges. With a keen emphasis on growth
system that requires only three components - water, salt and a low
and innovation, the company always looks to bring the latest technology
voltage electrical current (about a tenth of the amount of electricity
and advancements to enhance the way a company cleans.
required for a kettle) - to make an anti-bacterial, multi-surface cleaner that is 100% safe and has undergone stringent tests by EU-accredited,
Makita UK Ltd will be demonstrating some new products including
independent labs and university research departments.
the DVC260Z back pack vacuum cleaner, DRC200Z robotic vacuum cleaner and the DCL180Z hand held cleaners utilising its 18v li-ion
TTS UK is the UK arm of an Italian company specialised in designing and
battery platform.
manufacturing manual equipment for professional cleaning. Each TTS product is the result of 30 years of experience in the market, with a careful
Nilfisk Ltd offes an extensive range covering floor cleaning equipment
analysis of the specific needs related to different sectors of use. TTS offers
such as scrubber dryers and sweepers, commercial and industrial
more than 4200 items manufactured in Italy.
vacuum cleaners and high pressure washers. Nilfisk continues to adapt to the changing needs of markets and customers with innovative products and solutions, a vision succinctly delivered by the Nilfisk Liberty SC50 autonomous scrubber dryer that will be demonstrated on the virtual stand. OspreyDeepclean Ltd will be showing a machine revolutionising the industry - the GB1. This battery powered unit for gum removal is the first of its kind in the world and already an innovation award winner. Alongside the new addition will be the company’s SteamCare machines and , for more challenging applications, the SteamForce range will also be display. Prochem Europe Ltd will be showing a comprehensive selection of cleaning technology and chemical solutions. Established machines like the Fivestar walk-behind extractors as well as the high-powered Endeavor 500 and Polaris 500 are complemented by enhanced solutions in the Galaxy range, now with an in-line heater, and the Steempro Powermax with a new 180 psi pump for enhanced pump life. P-Wave has a range of simple yet highly effective eco-friendly air care products - 100% recyclable, aerosol free air fresheners and WWW.CLEANINGMAG.COM
OCTOBER 2020 23
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SPECIAL REPORT: COVID-19
COVID-19: Cleaning remains a frontline service Neil Nixon reports. Following on from the features in the previous five issues of C&M looking at the frontline role the cleaning sector continues to play in tackling the COVID-19 pandemic, I am migrating any news or new product information online to allow for the more immediate dissemination of any updates. Please take a look at www.cleaningmag.com – content is changing on a daily basis. I will continue to utilise the pages of C&M to focus on cleaning during the pandemic in detail and, as with this month’s column, to seek advice on best practice from recognised industry experts, and to learn from the experience of others.
WHY CLEANING MUST NOW BE EVERYONE’S RESPONSIBILITY With cleaning and hygiene having never been so important, and with businesses still getting back on their feet, Kimberly-Clark Professional has partnered with the UK’s leading training body - the British Institute of Cleaning Science - to bring best practice and leading expertise to facilities managers. In these uncertain times everyone wants to
BICSc states that as an absolute
3. Best practice on keeping storage areas
feel as safe as possible and do all that they can
minimum cleaning operatives should be
safe and clean to minimise the risks of
to stay healthy. Also, it is critical to recognise
trained in the following:
cross-contamination.
that today we all share the responsibility for
1. Chemical competence to ensure operatives
In addition to the above, to meet the
minimising infection and contamination in the
have an understanding of the correct dilution
challenges they currently face they will need the
workplace. Now everyone has a role to play
and use of the chemical range available to
following knowledge:
supporting the cleanliness and the prevention
them. Of importance currently is to understand
•T o use the correct wipe for the specific task
of spreading infection in the ‘new normal’.
the correct dilution for the disinfectants and
Whilst the role of the cleaning operative remains key, certainly with far more focus than pre-pandemic, it is now more vital that robust
the time they need to be active on the surfaces for the maximum germ kill rate. 2. S afe assembly and care of equipment
training programmes are effectively cascaded
for comprehension of the safety checks
through the cleaning workforce, and even to
applicable for each piece of equipment they
all staff.
need to use in the execution of duties.
and ensure the correct product is used for the surface they are cleaning. •T o use systematic overlapping wiping actions so that all the surface area is efficiently and effectively cleaned. •T o change the wipe when all surfaces have been used, or it has been contaminated to prevent spreading infection. •T o clean from the cleanest areas to the dirtiest to minimise cross-contamination. BICSs explains that best practice is to apply the cleaning product from dirty to clean areas to allow the greatest contact time to kill bacteria. The areas are then cleaned from those least contaminated to those more heavily so, as shown in Diagram 1. The disinfectant would be applied from point 9 to point 1, providing the recommended contact time. The operative then commences cleaning from the least contaminated area, point 1, working to the toilet cubicle area with the toilet itself being the final item to be cleaned. BICSc strongly recommends paying
Diagram 1: The disinfectant would be applied from point 9 to point 1, providing the recommended contact time. The operative then commences cleaning from point 1 to point 9. 24 OCTOBER 2020
particular attention to key touchpoints, which may vary dependant on the facility. In general WWW.CLEANINGMAG.COM
SPECIAL REPORT: COVID-19
C&M
Point 1: be aware of the key touchpoints in
office facilities, the key touchpoints include
safe and infection-free. Providing quality cleaning
but are not limited to door furniture, lift control
products for staff to use is therefore essential.
your workplace, particularly in shared areas and
panels, handrails, photocopier control panels,
The occupiers should be made aware of the
support the cleaning protocols in place.
kitchenette equipment, and washrooms.
importance of good handwashing techniques
By folding a wipe correctly this can stop you coming into direct contact with multiple surfaces and help to contain any infection
Point 2: ensure that efficient hand washing is
and the cleaning and disinfection of items that
carried out after contact with these key points,
they frequently use to minimise any risk.
and remember drying your hands thoroughly
There is, however, far more shared workspace
is an important factor for infection prevention.
safely. BICSc recommends folding a cloth to
– such as reception, the stairway, lift, corridors,
A paper towel can remove some of the bacteria
provide eight workable surfaces.
meeting rooms, washrooms, and kitchenette.
that could remain after hand washing by its
Whilst personal protective equipment (PPE)
abrasive action.
For office users, there will also be significant
Point 3: use a tissue, paper towel or
changes on returning to the workplace.
plays a role in minimising infection, equally an
Initially, we will need to differentiate between
efficiently and effectively cleaned workplace
wipe as a barrier between these common
our personal space and the spaces that we
is key to breaking the chain of infection.
touchpoints and skin contact to prevent
share, as these will carry different levels of
Remember if you are wearing gloves, the
spreading contamination.
risk. Additionally, this will depend on both the
surface of these could be contaminated and
building itself and the number of people that
this could then be spread as you move through
important point to remember for everyone,
we work alongside - this is likely to be a very
the building.
not just the cleaning team, is that everyone
different model on our return to work than that
There is no need for huge investment but
BICSc summarises that the most
must play their part. We must all take
rather look at utilising products that you already
responsibility by following simple steps
have. The placement of a hand towel dispenser
to prevent the spread of contamination.
area that only we have direct contact with, our
in the entrance areas would give easy access to
With this, it has never been more essential
desk, pedestal, drawers, and chair. Remember
a paper towel to protect users from potential
to provide the right cleaning and hygiene
the key touchpoints in your own workspace
contamination on surfaces, particularly when
products, along with signage and
though - are these dedicated to your personal
offered alongside the correct disinfectant spray.
communication tools to educate workers
we left behind in March! Our personal space can be categorised as the
So, as multiple additional cleaning operatives
workspace or shared? The use of the correct wipe with a suitable viricidal product can ensure these items remain
Health & safety
Designed for Covid-19
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how to use them correctly and safely.
will not be feasible for most, how can building
WWW.HOME.KCPROFESSIONAL.COM/UK/
users stay safe?
WORKPLACEHYGIENE
Easy clean
OCTOBER 2020 25
C&M
SPECIAL REPORT: COVID-19
Chemical dispensers - essential tools in achieving new levels of cleanliness John Goetz, global product manager at Hydro Systems, reports.
Companies across the country have begun
Chemical dispensers drive
deliver accurate, effective and safe doses of
welcoming employees back or will do so soon
hygiene compliance
cleaning chemical that will enable you to
as COVID-19 lockdown policies generally ease.
Facilities need to ensure they have the right
meet these new hygiene requirements and
The impact of the coronavirus pandemic has
solutions and processes in place to reduce the
expectations. Chemical dispensing systems
created heightened expectations of cleanliness
spread of pathogens, and to protect employees
provide numerous benefits, including:
and the need for an even safer working
and customers from the risk of infection.
environment. Cleanliness is now a fundamental
Incidents of infection and contamination can
cleaning chemical accurately is vital. With
requirement to operating successfully in the
also severely damage your brand reputation.
dispensers that deliver precise chemical
new normal.
With the financial challenges caused by the
measurements every time, you’ll have
pandemic, any negative reviews or experiences
assurance that your employees are properly
may prove even more difficult to overcome.
cleaning all high-touch surfaces, floors
Simply reaffirming your commitment to previous cleaning protocols is no longer viewed as acceptable. Consequently, how you keep
Before reopening, you need to reassess your
Accurate and simple operation: measuring
and more, and with the right chemical concentrations that maximise product efficacy.
your facility clean and disinfected is subject
hygiene protocols and practices. Employing
to more rigorous scrutiny. Achieving and
chemical dispensing and dosing equipment
maintaining the highest hygiene standards is
and software is one of the most effective ways
reliability is crucial. Look for a dispensing
important to build the levels of trust required
to drive hygiene compliance and enable more
system manufacturer with a reputation
to overcome current challenging circumstances
frequent cleaning. Choosing an appropriate
for constructing long-lasting dispensers
and as a reset point for your business.
system is crucial. Dispensers are integral to
made from durable materials, and which
26 OCTOBER 2020
Reliability: during these uncertain times,
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SPECIAL REPORT: COVID-19
incorporate the latest technology for optimum operational efficiency.
• The number of chemicals used: make a
C&M
the issue of inconsistent dilution rates. To
list of the types of chemicals that you use
manage high water pressure, look for a
most within your business. Review new
dispensing system with a component to
minimise contact with potentially hazardous
cleaning standards and requirements for
regulate the pressure and eliminate dilution
chemicals that can cause irritations. Having
your area and identify any new chemicals
variance by controlling the amount of water
equipment with easy-to-use interfaces also
that you’ll be using to enhance cleanliness.
allowed into the unit.
encourages frequent use and for employees to
Some dispensers are designed to handle only
undertake the regular protocols that support
one to two chemicals, while others have
a smart system offering features such as
compliance with government and local health
multiple channel configurations to deliver
predictive maintenance, remote monitoring
regulations specific to COVID-19.
multiple chemicals.
and automated adjustments. It is also
Safety and compliance: Dispensers greatly
Cost and sustainability savings: according
•H ow the dispenser will be used:
• Investing in a smart system: search for
important to invest in accessories like
to ISSA, dispensing equipment that delivers
determine who will use the system and
depletion alarms and wands to measure and
accurate dilutions reduces cleaning costs
how often. Identify whether the dispenser
report when product runs low.
up to 30%. The right system will help you
will be used to fill bottles and buckets,
eliminate overuse of chemical and water,
larger equipment such as auto scrubbers or
The right supplier
thereby helping to reduce both the cost and
foamers and sprayers.
A new era of cleanliness has begun, making
environmental impact of cleaning without
• Where to install the system: with the
it more important than ever to establish a
sacrificing performance. Some advanced
requirement for more regular cleaning, it’s
strategic partnership with suppliers you can
dispensing systems utilise the Internet of Things
important to identify an accessible area to
trust. Solutions that ensure accurate, safe and
(IoT) to enhance transparency and eliminate
install a dispenser. To maximise space, look
cost-effective dosing will enable you and your
unnecessary visits to the site.
for dispensers with a small, compact design
employees to clean with confidence post-
and a wall-mount option.
COVID-19. Defining and maintaining a better
Making the right choice
• Water flow and pressure requirements:
approach to cleaning and hygiene is crucial
There are several important points to consider
water flow and pressure can vary from
to uphold your reputation, enhance your
before investing in a chemical dispensing
building to building, and even from one area
employee’s wellbeing and support the bottom
system. To make the best choice for your
in a facility to another. Facilities without
line as you reopen your facility.
facility, consider:
water pressure regulation can run into
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enquiries@ice-clean.com OCTOBER 2020 27
C&M
SPECIAL REPORT
Thermo-fogging: protection against COVID-19 Craig Mawlam, chairman of Ionic Systems, reports. 2020, could it get any worse? Heck yeah and 2021 may be no better if it does. Of course, I’m referring to the Coronavirus, aka COVID-19, and the reason I’m saying this is because I believe we are currently in the eye of the storm, a period of calm so to speak. Currently across Europe infections are increasing yet we find comfort in the fact that fatalities are not. One reason maybe that the summer sun has boosted our vitamin D and fortified our immune systems, but winter is coming, bringing shorter daylight hours and, of course, the flu season that takes advantage of our seasonally depressed immune systems (as does COVID). The last thing we need is a bad winter and the feared second wave could be severe enough to force us into a further national lockdown - all
Over and above what we are already
create a virus free environment to give our own staff confidence to come to work every day.
the signs are there: heavy snow in the French
doing, what else can we do? Personally, I’ll
Alps in August (not just a dusting), and less
be sure to have enough vitamin D, C and Zinc
sunshine in June, July and August than in March
supplements to see my family through the
quickest and most cost-effective way to
this year. During the first week back in school
winter and seriously I may even supply them for
effectively disinfect large spaces. Unlike
children were being taught about remote
all my staff too. The other thing we’ll be certain
other disinfecting systems the entire space is
learning systems in preparation.
to do in addition to our routine cleaning regime
filled with a highly effective (certified against
is to continue fogging our factory and offices
COVID-19) Vanoquat fog. Thermal fogging is a
with Vanoquat on a daily basis.
process which was developed for the treatment
If your business can survive a second and possibly longer lockdown then fine, but personally I think it’s time to prepare for the
After everyone has left for the day it takes one
Thermo-fogging is without doubt the
of crops with pesticides and herbicides. It
worst and hope for the best. By next March we’ll
person less than 20 minutes to fog the entire
involves the injection of a controlling chemical
know for sure if we’re in the clear so that normal
24,000 sq ft facility to ensure that all bacteria
into the hot efflux of the fogging machine. The
service can resume, in the meantime there’s no
and any virus - be it airborne or present on
process produces a dense fog of extremely low
harm in being proactive.
any surface - will be eliminated. This is how we
droplet size containing a solution of the active compound which, because it behaves largely like a vapour, is able to come into contact with surfaces that normal spray application of herbicides and such chemicals would not usually cover or reach. The process has, in the last 20 years, been extended to the large-scale use of biocides, or disinfectants for use on livestock farms, which due to their size, require substantial amounts of effective disinfectants to control diseasecausing organisms and viruses. As long as the fogging process follows an effective manual cleaning process on all surfaces which are required to be disinfected, the process provides a quick and easy way to terminally disinfect.
28 OCTOBER 2020
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SPECIAL REPORT
C&M
Vanoquat is a disinfectant formulation developed originally for the food processing market for the final stage cleaning and disinfection of open plant (large scale) meat and slaughterhouse applications as well as with livestock production. It can be used effectively through a thermal fogging machine. With the outbreak of COVID-19, Evans Vanodine - the manufacturer - submitted Vanoquat to an EN 14476 test which covers effectiveness against human Coronavirus and a number of other organisms and Vanoquat passed at 1:25 dilution. The formulation includes an active material, globally known and respected for its abilities in pathogen control, a wetting agent to enable the solution to cover all surfaces equally and a softening system to remove the interference from hard water compounds and mineral salts.
used at the recommended dilutions. When
package. Ionic Systems now offers a range of
This resulting mixture is highly effective, safe
using a thermal-fogger, however, the operator
disinfection systems both for internal (fogging)
when used according to the directions for use,
should use the necessary PPE for their own
and external (Van Mounted Disinfector systems)
and Vanoquat passes all of the disinfectant tests
health and safety.
use. These systems have been adopted and
required by the European Biocide regulation.
Since the onset of COVID-19, Ionic Systems
widely used by transport companies, in schools
A full micro-profile is available on request from
and Evans Vanodine International (both
and in factories and offices nationwide. Training
Evans Vanodine International.
member companies of JPEG) have been
is provided by the BWCA at Ionic’s offices in
working together to develop rapid disinfection
Swindon but also on-site as may be required.
solutions and a comprehensive training
WWW.FOGGINGUK.COM
There is no requirement to rinse off Vanoquat after use and it is not corrosive when
Secure the new hygiene standard It’s time to go back. And move forward. Create a new normal. Together. This will include a new hygiene standard. It might feel overwhelming, but we are by your side. With extensive global experience in professional hygiene, Tork is here to support you with the knowledge and expertise you need. Together we will help you create safe environments and secure the new hygiene standard.
Download your Tork Back to Business toolkit Reopen safely and responsibly with hygiene signage, checklists and more tork.co.uk/safeatwork Tork, an Essity brand
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OCTOBER 2020 29
C&M
HEALTHCARE & HOSPITAL HYGIENE
Hand hygiene in healthcare: the new challenges FOLLOWING the end of lockdown, A&E departments are filling up again, out-patient appointments are resuming and hospital visitors are gradually being welcomed back. So how can hospitals ensure that patients and visitors - as well as staff - keep their hands clean at all times? At the start of 2020 there was a significant change to the UK hospital landscape. Anyone venturing inside a healthcare facility at the height of the pandemic would have found it to be virtually unrecognisable. Clinics and specialist units fell empty as medical staff from all branches of the profession were reassigned to deal with the more immediate COVID-19 crisis. Hundreds of wards were reconfigured to cater for the influx of coronavirus victims while routine operations were put on hold. Meanwhile, activity in A&E departments ground
with contaminated hands and with their faces
or perhaps they simply fail to notice the hand
to a halt as nervous patients stayed away from
covered with a bandana or neck fleece.
sanitiser dispenser provided.
the potential breeding ground of the accident
A study [1] carried out at North Carolina’s
and emergency waiting room. And out-patient
Duke University in August analysed 14 types of
it comes to urging visitors to clean or sanitise
appointments were postponed and visitors
face coverings including respirators, surgical
their hands. But they too are often distracted
were banned from coming to see their loved-
masks, cotton masks, bandanas, and neck
and rushed off their feet, and as a result will
ones unless it was a matter of life or death.
fleeces to find out how effective they were at
have insufficient time at their disposal to
As COVID wards filled up, nurses and
reducing the number of droplets produced by
remind visitors to practise good hand hygiene.
doctors were rushed off their feet as they
the wearer when speaking. Not surprisingly the
Prominent posters situated around the hospital
fought to stabilise patients and keep deaths
respirators and surgical masks were the most
will help to improve this situation. Efforts
to a minimum. This posed a challenge for
efficient at containing the droplets while cotton
should also be made to enhance the signage
healthcare staff who were obliged to keep
masks also performed relatively well. However,
around sanitiser dispensers so that visitors
their hands clean and virus-free at all times
bandanas were found to be less effective and
cannot fail to notice them. And dispensers
while attending their patients. Thorough hand
when the person in the trial spoke through a
should be placed in strategic positions to
hygiene was identified early on as pivotal in
thin, stretchy neck fleece, the droplet count
ensure that they are used.
reducing contamination, so frequent 20-second
was actually higher than when the person had
hand-washes were factored into the medical
no face-covering at all. It was thought that
are five times more likely to use a hand
professional’s busy schedule.
speaking through a thinner mask may cause the
sanitiser dispenser if it is prominently located
larger droplets to be dispersed into a multitude
in the middle of a hospital lobby rather than
of smaller ones.
tucked away to the side of the reception area.
But now that infection rates in the UK are generally falling, hospitals are gradually
Staff are now more vigilant than ever when
Hospital studies have shown that visitors
As far as contaminated hands are concerned,
Essity makes recommendations to healthcare
provider of healthcare, both urgent and routine.
most UK trusts now make it a requirement that
facilities [2] on where to position hand sanitiser
Out-patient appointments are being reinstated
visitors use the hand gel provided to cleanse
dispensers to save time and increase usage by
and hospital visitors are being allowed back
their hands both before and after their visit.
staff and visitors. Besides the hospital entrance,
with caution.
resuming their traditional role as an all-round
Hand gel stations for patients and visitors have
these units should be situated on walking
However, the return of out-patients and
long been installed at the entrances to hospitals
routes and in key positions near the entrances
visitors has led to new challenges. Healthcare
and outside ward doors. But while many people
to nursing stations.
staff are trained to adhere to strict hand hygiene
make use of them, some will walk straight past
protocols and equipped with hospital-grade
them. There could be many reasons for this:
Tork Sanitiser Stand can also help to improve
PPE. But this is not the case for members of
perhaps they are anxious about the visit ahead
visitor hand hygiene. This is a highly visible
the public who may be entering the premises
and in urgent need of seeing their loved one,
30 OCTOBER 2020
Providing hand sanitiser in a unit such as the
Continued on Page 36. WWW.CLEANINGMAG.COM
Clean, dry and disinfect in one pass
Hako – Clean ahead We make time to work closely with you, advising and recommending the best and most effective cleaning solutions to help you keep your environment, safe and clean from harmful germs. That’s Hako clean. Our range of high performance ride-on scrubber driers can now be specified with a simple to use disinfectant system, allowing you to clean, dry and disinfect in a single pass. This helps to prevent and contain the transmission of harmful germs from contaminated surfaces. Our disinfectant system can also be retro fitted to older and discontinued Scrubmaster machines.* Most new models in the Scrubmaster range can be specified with ‘Anti-bac’, Hako’s innovative antibacterial coating which protects the plastic material of the tanks reducing the development of fungal and bacterial growth, making it easier to meet even the highest hygiene standards. Contact us to find out more or to arrange a Covid secure demo. Call our friendly team on 01788 825 600
Disinfect *Subject to model specification
enquiries@hako.co.uk | Tel: 01788 825 600 | www.hako.co.uk
Dr y
Cle a
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C&M
HEALTHCARE & HOSPITAL HYGIENE
Effective cleaning = effective hygiene Daniel Took, head of professional product marketing at Karcher UK, reports. CLEANING and disinfection are more
areas can be cleaned much faster and more
only sticky dirt has to be removed wet.
indispensable in a clinical hospital environment
thoroughly than by manual mopping.
The standard procedure is the mop cover
than virtually any other. Cleanliness is the
In large operating theatre areas, floors must
replacement method to prevent the transmission of micro-organisms from room to room.
precondition for hygiene, because dirt and dust
be disinfected. In the corridors, if a scrubber
are a breeding ground for micro-organisms
dryer is used it must be in a perfectly hygienic
such as bacteria and viruses. In order to prevent
condition. Disinfectant is added to the machine
Hospital kitchen hygiene
the spread of germs and to ensure the recovery
according to manufacturer’s dosage and can
Hospital kitchens face a double hygiene
and good health of patients, comprehensive
then be used for one working day. It must then
challenge where food preparation itself
cleaning and disinfectant measures are
be disposed of, the tank cleaned and filled with
requires cleanliness and hygiene, and even
fundamental. So, which cleaning methods have
fresh disinfectant the next day. In the operating
more so in a sensitive environment. Specific
proven themselves effective and where are the
theatre, on account of the restricted space,
cooking equipment requires specific cleaning
risk areas to watch out for?
wiper mops and disinfectant are more suitable
equipment: for cleaning large tilting frying
for disinfecting the floor.
pans, for example, high-pressure cleaners are
Floor cleaning in focus
required for which the water pressure and
Eliminating dirt is key to cleanliness and
Fighting germs in patient rooms
quantity can be regulated on the high-pressure
hygiene. To reduce the amount of dirt being
To prevent germs finding their way from one
gun. In this way the appropriate combination
carried into a hospital, the use of sweepers
patient’s room to another, certain cleaning
can be applied without the dirt being splashed
in outside areas and dirt collection mats
procedures must be employed. The key
back towards the user. In addition, as with
in the entrance area is important. For the
consideration for surface cleaning is that
all electrical fittings, work must be carried
regular vacuuming of entrance mats, vacuum
cleaning textiles must be changed frequently
out gently, with reduced pressure, to avoid
cleaners with HEPA filters should be used for
and not put back into dirty cleaning water.
damaging sensitive electrical systems.
their fine filtration that prevents practically all
Implementing the four-colour system will reliably
disease-carrying germs from getting into the
classify the respective cloths and buckets
and kitchen utensils. The steam emerges from
surrounding area. This also means that many
required for different purposes. Red cloths for
the nozzle in very fine drops at a temperature
viruses are prevented from spreading as they
the cleaning of toilets, yellow for the rest of the
of around 100 °C, a pressure of 3 to 4 bar,
adhere to other particles and are filtered out
sanitary area, blue for surfaces and green mostly
and at a speed of around 170mph. This way
together with them.
for disinfection. In order to protect the user, PPE
the steam gets into all crevices and rubber
should always be worn, including gloves.
folds where it is difficult for brushes or cloths
The Robert Koch Institute recommends that the floors in entrance and common areas
The 16-side cloth-folding method and working
Steam cleaners ensure hygiene for machines
to penetrate, such as the edge areas of
should not be disinfected but should be
with pre-prepared cleaning cloths are perfectly
dishwasher panels or the On/Off switches of
thoroughly cleaned. Depending on size, quiet,
suited to hospital cleaning. The cloth is folded
ovens. Freezers can be defrosted in much less
easy-to-operate scrubber dryers with very
in half four times so that there are a total of 16
time if steam is applied between the ice and
good suction are suitable for this purpose, so
sides. In one bucket, a precisely defined quantity
the inner wall. Professional steam vacuum
of folded cloths are soaked with a specified quantity of cleaning agent. Once fully soaked they are ready for use. Each surface is wiped with a fresh side and when each side has been used, the cloth is thrown away and a new one is used. In addition, a new cloth is used for each room. In patient rooms, only surfaces that pose a high risk of infection due to frequent hand and skin contact must be disinfected. For floors, a distinction should be made between loose and sticky dirt to minimise slipping. Loose dirt can be removed without problem using adhesive-impregnated cloths, 32 OCTOBER 2020
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HEALTHCARE & HOSPITAL HYGIENE
C&M
Time-sensitive disinfection in
the disinfection procedure can be repeated. If
operating theatres
the surface is very sticky, a solvent-containing
Between operations, there are usually only a
cleaning agent should be used.
few minutes to disinfect the operating theatres.
Protein: if protein-containing contaminants
Cleaning teams are on stand-by, as longer
are present on a surface, the disinfectant
operations or emergency procedures are
concentrates on these contaminants rather
difficult to schedule. Firstly, blood and other
than on inactivating viruses or killing
dirt or contaminants must be removed, before
bacteria and other micro-organisms. This
disinfecting everything, from walls and floors,
compromises the efficacy of the disinfectant.
to operating theatre lights and surfaces, even
For this reason, surfaces must be thoroughly
down to the wheels on the stools. This work
cleaned before disinfection.
is carried out with disinfectant, which is then
WWW.KARCHER.CO.UK
flushed away. Deep cleaning only takes place periodically when the operating theatre can be taken out of service for a while. cleaners provide the option of using chemicals to pre-treat heavily soiled areas, removing the
Possible sources of error
dirty water via a return suction line. They also
Soap: if disinfectant gets onto a surface
have self-flushing programmes for suction
where cleaning agent residues are present
hoses and tubes to remove residual dirt and
then the cationic tenside of the disinfectant
prevent cross contamination.
may combine with the anionic tenside of the detergent residue. This can result in a water-
Food contact surfaces should always be disinfected only when they have been cleaned.
insoluble giant molecule which can neutralise
In kitchens, it is important to flush surfaces
the effect of the disinfectant, usually evident
with clean drinking water after disinfecting in
from a sticky surface. The surface should
order to eliminate any residual disinfectant or
be thoroughly rinsed with clean water to
cleaning agent on the surfaces.
eliminate any cleaning agent residues, then
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C&M
HEALTHCARE & HOSPITAL HYGIENE
Science-led cleaning – keeping hospitals COVID-secure this winter James White, managing director at Denis Rawlins, explains why science-led cleaning has a major role to play in hospital hygiene this winter, as the NHS braces itself for a challenging season. Remove: healthcare settings have always
AT the time of writing, hospital admissions for COVID-19 are decreasing, having plummeted by
regularly mopped and wiped surfaces, but that
96% since the height of the pandemic in April*.
isn’t enough in today’s world. It is crucial that
The number of daily deaths too, remains low,
any traces of bacteria are removed by adding
showing positive signs that the crisis remains
water and the correct chemistry, in the form of a
under control. However, behind the scenes,
pure cleaning solution that is uncontaminated
many healthcare professionals are nervous, as
by previous use. With some dwell time and
daily infection rates start to increase once again,
agitation where necessary, high-flow fluid extraction can then be used to take away the
threatening a second wave at one of the most challenging times of the year for hospitals.
If this were to happen again, when hospitals are already in a compromised position due to
Winter-related pressures
the season, the impact could be devastating.
used solution, storing it separately for disposal. Improve: cleaning with the above process will show remarkable results, even from first use. Then, every time the process is followed,
The winter months always bring a peak in demand for NHS services. Under normal
The role of cleaning
it further improves the cleanliness of any hard
circumstances, the colder weather increases the
Since it became apparent that hospitals
surface. The effectiveness of the cleaning process
occurrence of seasonal illnesses like influenza
we’re struggling to contain outbreaks, many
can also be proven by taking ATP (Adenosine
and norovirus. But combined with the added
have adopted strict measures to reduce
Triphosphate) measurements before and after
complication of coronavirus, there is a real risk
the number of people on site. Hospitals
cleaning. Following up with this measurement
that already-stretched hospitals could become
reduced non-COVID treatments and are still
test not only ensures that surfaces are clean, but
overwhelmed.
limiting visitors today. But as it becomes
gives confidence to the healthcare professionals
increasingly clear that we will be living
that their environment is safe.
If the virus spirals out of control again, a
Protect: once all dirt has been removed, the
second coronavirus wave would not only
alongside this virus for many months to
place immense pressure on hospital beds and
come, it is vital that hospitals are prepared
final step should always be to protect surfaces
supplies, but it could also impact staff levels,
for the challenges that the winter months
with a microbial shield like Zoono Z-71 - a cost-
leaving the front line significantly short of our
will undoubtedly bring.
effective, residual polymer-based antimicrobial
heroic key workers.
Cleanliness and hygiene have long been a
protection. The solution provides prolonged
One thing we have learnt in the past few
priority for hospitals, but the pandemic has
defence for any treated surface, significantly
months is just how much the setting impacts
really brought into focus just how vital these
reducing the spread of harmful bacteria and
the spread of the virus. Care homes and
practices are. In fact, if we have learnt anything,
viruses, and providing a unique, proven, long-
hospitals, where residents and patients are
it’s that we need to improve our efforts to
lasting safeguard. The solution can be applied to
already vulnerable to infection, were hit hard by
ensure they are robust enough to stand up
a surface by spraying, wiping or ‘fogging’, leaving
the virus.
to coronavirus. We cannot afford to rely on
behind a mono-molecular layer that permanently
traditional cleaning methods, like mopping. We
bonds to the surface, forming a protective barrier.
pandemic, reports** suggested that up to a
must up the ante and invest in science-based
WWW.RAWLINS.CO.UK/REMOVE-IMPROVE-
fifth of hospitalised COVID patients actually
cleaning and surface protection.
PROTECT-COVID
In fact, looking back to the early days of
caught the infection whilst there being treated
We believe that a process-based cleaning
*www.dailymail.co.uk/news/article-8611359/
for other illnesses. It turns out that coronavirus
regime, that brings consistent repeatable
Number-Covid-19-patients-needing-hospital-
patients, and staff showing no symptoms, were
results, with the added protection of an anti-
treatment-plummeted-96-April-data-shows.html
keeping the virus in circulation, creating a
microbial shield, is the only way forward in the
**www.google.co.uk/amp/s/amp.theguardian.
vicious circle of cross infection, amongst other
COVID-world. We call this the Remove, Improve
com/world/2020/may/17/hospital-patients-
patients and visitors.
and Protect method.
england-coronavirus-covid-19
34 OCTOBER 2020
WWW.CLEANINGMAG.COM
HEALTHCARE & HOSPITAL HYGIENE
C&M
The importance of procedures DURING the COVID-19 epidemiological
authorised cleaning solutions or disinfectants.
emergency, effective hand hygiene and
Dosely makes these good practices simple and
disinfection of environments has become
immediate - the soaking station on the trolley
essential to reduce the risk of spreading the
makes it possible to prepare mops on demand,
new coronavirus.Cross-contamination is a
making it easy to increase hygiene standards.
crucial issue throughout hospitals, clinics and
The cleaning solution is contained in a hermetic
surgeries: in these delicate environments, it
tank that preserves the active ingredients.
is essential not to neglect any cleaning task
Moreover, by soaking the mops just before their
and to use the correct professional products
use, the detergents are used at their maximum
and equipment to achieve maximum hygiene
germicidal capacity. Dosely allows maximum
standards and results.
flexibility - the dosage can be adjusted from 50 to 350ml, ensuring optimal saturation for each
TTS continues to develop professional
type of mop and surface area.
systems designed according to the specific needs
It is recommended to combine Dosely with
of healthcare environments, where cleanliness
System, Blik and Trilogy frames allow the used
is not a choice but a necessity for the benefit of
mop to be quickly released using a special
microfibre mops to ensure maximum cleaning
patients and healthcare professionals.
pressure mechanism that prevents direct
efficiency as the mechanical action of these
contact with dirt, thus ensuring maximum
microfibres allows effective dirt removal,
hygiene during floor mopping procedures.
reducing the quantity of the chemical necessary
Hygiene starts with the hands
to ensure optimum hygiene results.
The hands are the first transmission vehicle for the virus, so they must always be clean and
Three keys to cross-contamination control
hygienic - for this reason, TTS multi-purpose
There are three weapons available to reduce
The efficiency of disposable cloths
trolleys can be equipped with hand disinfectants,
the risk of cross-contamination: clean mops,
Disposable cloths guarantee the control of
making them immediately available when
active chemicals and microfibre. A correct
cross-contamination as they allow you to clean
needed. It is also important to prevent hands
management of flat mops is the basis for
each area with a different and clean cloth. TTS
from being contaminated with dirt, therefore it is
reducing cross-contamination - therefore,
disposable cloths offer a solution to guarantee
fundamental to choose touch-free floor washing
particularly in hospitals, clean mops are used
high performance and high hygiene standards.
systems that allow you to remove mops without
for every single room and they are prepared
They are also available in microfibre to ensure
touching the dirty fibres.
according to the highest standards.
high-performance professional cleaning and
TTS offers touch-free frames for flaps, pockets and reversible flat mops - the innovative Uni
TTS recommends the preparation of the mops just moments before actual use, using
maximum hygiene. WWW.TTSYSTEM.COM
Sweeping changes in the cleaning of medical environments THERE is no denying that when it comes to
more pertinent. Traditional methods of mopping,
What is the i-mop?
hospitals and other medical environments, high
whilst working effectively in some environments,
The i-mop is an electrical mop that offers
levels of cleanliness are vital. This means that
simply do not offer the high levels of cleaning
users a wide range of features that have been
in order to maintain the levels of cleanliness
that these environments require.
incorporated into the design to offer the highest
required not only does the cleaning need to be
The i-mop has been offering a high-tech
levels of cleaning. It features a control panel to
done on a regular basis, but it needs to be done
solution in the world of cleaning since 2014
assist the operator featuring a lower inlay as well
effectively and thoroughly to ensure that nothing
and offers a range of machines that have been
as a bumper which not only prevents damage to
is missed. With the current climate created by
developed using customer feedback to offer the
the sides but also makes it easier to work with.
the coronavirus pandemic this has never been
best cleaning solutions possible.
WWW.CLEANINGMAG.COM
Continued on Page 36. OCTOBER 2020 35
C&M
HEALTHCARE & HOSPITAL HYGIENE
how important it is to prevent splashing when
opening and also during the COVID-19
operating the i-mop, using splash guards on
pandemic. Not only did i-team UK supply
both sides of the brush deck, which are effective
the i-mop to help make cleaning the large
in preventing the spread of water.
area that the hospital covered faster and
The filter system in the recovery tank has
much more effective but it also assisted in
been designed with a floating ball in place. This
the training of the cleaning operatives who
ensures that when the tank is full it prevents
were front line staff in the UK’s battle against
water from overflowing, which protects the
the virus. Helping them to ensure that all the
machine’s motors and avoids water from the
areas of the hospital were clean, sanitised, and
tank entering the suction motor.
safe not only for the safety of the patients but also the country’s hardworking key workers
Continued from Page 35. Research has shown that not all operatives
The i-mop at work
is something i-team UK is incredibly proud
The i-mop has supported the NHS Nightingale
of and something that it hopes to continue
temporary hospital at the ExCel in London,
assisting with long after the pandemic is over.
both during the extensive preparation for
WWW.KILLIS.CO.UK
turn the machine off properly when they have finished using it. This can result in a drained battery, so the designer has added a battery management safeguard to prevent this from happening. When placed in the park mode the machine turns off and stays off, only turning back on when it is in its working position and the brush decks are lowered. Another safety feature of the battery is that when the i-mop is being moved from one point to another the brushes do not rotate. The development team also understands
should make it easy for the visitor to access a single towel. The Tork PeakServe Continuous Hand Towel works particularly well since its ultra-high capacity and its single-sheet dispensing system means the dispenser is unlikely to run out between maintenance checks. And each visitor is provided with a clean towel in just three seconds while the unit will never jam since it gives out paper from a continuous sheet. The more people who enter a hospital facility while COVID-19 is still circulating, the greater the risk will be to everyone’s health. And the hygiene habits of visitors and outpatients are much more difficult to regulate All products supplied should be user-
than those of healthcare staff. However, by
freestanding receptacle that accommodates a
friendly to ensure they are accessible to
equipping hospitals with effective products
Tork Alcohol Foam Hand Sanitiser dispenser.
everyone - from young children to the frail
sited in prominent locations and by using
The Tork Sanitiser Stand provides visitors with
and elderly. Foam soaps are quick to lather
easy-to-spot signage to indicate where they
easy access to hygiene facilities in hospital
and easy to use when supplied in a user-
can be found, healthcare facilities will be doing
reception areas and in other key sites.
friendly dispenser, such as the Tork Foam Soap
their utmost to get vital hand hygiene across to
Dispenser. This requires a particularly low
everyone who enters their premises.
Continued from Page 30.
Out-patients and visitors may well need to use the washroom during their visit - and this should be
push force to access the soap inside and as a
WWW.TORK.CO.UK/SAFEATWORK
encouraged since it provides another hand hygiene
result it has been given the seal of approval by
[1]
opportunity. Visitor washrooms should therefore
the Swedish Rheumatism Association.
early/2020/08/07/sciadv.abd3083
be easy to access and well stocked with soap and paper to speed up their use and to avoid queues. 36 OCTOBER 2020
Soft paper towels will facilitate thorough hand drying, and the dispenser provided
[2]
www.advances.sciencemag.org/content/ www.tork.co.uk/about/hygiene/dispenser-
placement-healthcare WWW.CLEANINGMAG.COM
PRODUCT NEWS
C&M
THE Ecoray system is a totally autonomous addition to the range of Grande Brio scrubber dryers and Willmop vertical scrubber dryers from TSM Italy - brought to the UK market
The Ecoray System - how can it help combat COVID-19?
in an exclusive partnership with Hooper Services Ltd. Using UV technology to destroy micro-organisms on a cellular level, the Ecoray system can destroy up to 97% of bacteria, mould or viruses without the use of a chemical. The system sits at the back of the machine after the squeegee and turns on automatically when the machine is in use, so there is no need for any training or maintenance. The system has been independently tested by one of Italy’s top oncology institutes, the CRO National Cancer Institute near Venice, which showed that
in the areas tested just using water, a significant reduction of between 96.5% and 100% of micro-organisms was realised. As the testing at the CRO suggests, maintenance of floor areas can be completed in just one pass with the Ecoray system mounted, saving time, money, chemicals and maintaining infection control standards. WWW.HOOPERSERVICES.CO.UK
OMNI Commercial and Healthcare is the latest step in a fascinating journey for Riaz Ladha and Omni Software Solutions. Created six years ago as a division of the successful Omni Group, Omni Software Solutions has drawn from the experienced facilities and hospitality management teams at the Omni Group and has developed mobile solutions for operations to streamline and improve the cleaning and maintenance management industry across hospitality, commercial and healthcare. Riaz Ladha’s passion for FM and technology had seen the need for a mobile solution to help manage teams and productivity with a real- time overview. This led to the development and release of Omni Commercial and Healthcare, Facilities and Maintenance Management, following on from the success of Omni Hotels in the 300 hotels it is installed globally.
Software development benefits cleaning and FM
The immediate success of Omni Commercial and Healthcare saw deployments at more than 40 sites in Sub-Saharan Africa and the UK. In the first month of release additional features were added to assist companies to ensure COVID-19 cleaning standards were complied with. The SaaS-based solution incorporates modules for cleaning and maintenance, legal compliancy management, security, inventory and consumables, quality inspections for preventative maintenance and cleaning, management and supervisor real-time overview, and asset management. The integrated messenger and noticeboard features allow for ease of communication between management and team members. WWW.OMNISOFTWARESOLUTION.COM A newly developed alcohol-free foaming hand sanitiser which is certified to be
Alcohol-free hand sanitiser certified to kill enveloped viruses
effective against harmful bacteria and viruses with a 99.99% kill rate has been launched by Cleantec Innovation. Viroguard Alcohol-Free Anti-Bacterial Foaming Hand Sanitiser passes the requirements of BS EN 1276 and BS EN 13727 for bactericidal activity, BS EN 14476 for viricidal activity, BS EN 1500 for hygienic handrub and BS EN 13624 for yeasticidal activity, offering vital protection to the public. The innovative foaming formulation is proven to kill both gram-positive and gram-negative bacteria and enveloped viruses (including coronavirus) to a level of 99.99%.
WWW.CLEANTECINNOVATION.COM
WWW.CLEANINGMAG.COM
OCTOBER 2020 37
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Brimaid Ltd, Valley Mills Valley Road, Bradford BD1 4RU Tel: 01274 728837 Fax: 01274 734351 www.brimaid.co.uk
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PRODUCT NEWS
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AS schools prepare to reopen their doors and welcome back all pupils, Jangro, the largest network of independent janitorial and cleaning distributors in the UK and Ireland, is urging all educational establishments to review their handwashing
Jangronauts to the rescue!
facilities. Jangro’s innovative Jangronauts range helps children learn the importance of hand hygiene in an engaging and interactive way. Designed especially for kids, the range features four handwashing
EDITOR
Neil Nixon neilnixon@quartzltd.com 07957 713316 SALES DIRECTOR
heroes and
Stuart Dacre stuartdacre@quartzltd.com 01737 855041
informative messaging on a range of washroom dispenser units. To help promote good hand hygiene behaviour, Jangro offers a free on-loan
BUSINESS DEVELOPMENT MANAGER
system, which includes hand soap, hand drying,
Michelle Andrews michelleandrews@quartzltd.com 01737 855086
and toilet tissue dispensers. WWW.JANGRONAUTS.CO.UK
PRODUCTION MANAGER
Carol Baird carolbaird@quartzltd.com 01923 437619
SIRIUS Technologies has launched a new
MANAGING DIRECTOR
concentrated antibacterial product range: StereX multi-
Sirius launches COVID-19 killer
stage disinfectant
Tony Crinion CEO
Steve Diprose CO-CHAIRMAN
and BioBarrier
Paul Michael
system, which
PAID SUBSCRIPTIONS & CIRCULATION ENQUIRIES
works in synergy to offer long-lasting protection against 99.999% contacttransmission bacteria and viruses, including COVID-19, tested to BS EN 14476:2013+A22019. StereX Multi-Surface BioBarrier works hand-in-hand with StereX Multi-Surface Sanitiser and
Elizabeth Barford subscriptions@quartzltd.com 01737 855028
StereX Water-Based Toilet Disinfectant. Mark Childs, director, said: “We have been making cleaning solutions for a number of years, but the new formula we obtained is a ground-breaking solution to the problems that have affected us and our children during this COVID-19 pandemic.” WWW.STERE-X.COM
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Green cleaning company saves almost 45 tonnes of virgin plastic
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BIO-D has released its first annual Sustainability Report, outlining
Samantha Kirke, Emily Gallagher and Lloyd Atkin of Bio-D.
key achievements and company commitments to successfully create cleaning products that don’t cost the Earth in any sense. Reflecting the brand’s mission, vision and values, the report highlights significant accomplishments that have helped Bio-D become a leading manufacturer of environmentally responsible, ethically sound, vegan cleaning products in the UK. Outlining the economic, social and environmental impacts of the organisation, the report details how Bio-D has saved 43.59 tonnes of virgin plastic over the last 12 months by creating bottled packaging from post-consumer waste. WWW.BIODEGRADABLE.BIZ
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