SEPTEMBER 2019
THE OFFICIAL PARTNER OF THE CLEANING SHOW
IN THIS ISSUE: Graffiti Removal, Pressure Washers & Street Cleaning
An overview of techniques and equipment designed to remove graffiti, remove chewing gum, and generally keep our streets and outdoor public spaces clean and tidy.
Celebrating 50 years of innovation Rawlins MD, James White, reports.
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PLUS: • Industry news • People • Contracts • Products
Graffiti Removal, Pressure Washers & Street Cleaning An overview of techniques and equipment designed to remove graffiti, remove chewing gum, and generally keep our streets and outdoor public spaces clean and tidy.
Celebrating 50 years of innovation
Ultra-pure water… on tap
Rawlins MD, James White, reports.
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EDITOR’S LETTER C&M
New guard at the BCC There’s not much going on as we settle in to summer so
other BCC colleagues while further exploring how the BCC can
it was timely that the British Cleaning Council used this
widen its remit and make an even bigger impact on policy
quiet period to confirm details of the new chairman and
makers, industry partners and other influencers on behalf of
deputy chairman, as elected at its earlier AGM. Paul Thrupp,
the whole sector.”
previously the council’s deputy chairman and currently operations director at OCS, was confirmed as the new
Stan Atkins served his two years with passion and
chairman. He will also continue to represent the Federation
professionalism, stepping down in accordance with the
of Window Cleaners on the council.
constitution of the BCC. He said: “Paul and Jim will, I believe, make a great team and will help to take the council forward.
Paul succeeds Stan Atkins who stepped down after two years at
I also hope that some of the initiatives which I helped to
the BCC helm, although Stan will remain a member of the BCC
instigate as chairman will continue to be pursued by the new
in his role as council member for BICSc.
executive. I would also like to pay tribute to the work of Simon Hollinbery as company secretary, and I am delighted that he
The deputy position vacated by Paul will be filled by Jim Melvin.
has been re-appointed by the council for what is a key role
Jim is group chief executive of Exclusive Services Group and has
within the organisation.”
represented the CSSA on the BCC since November 2017. The third and final appointment sees Simon Hollinbery, a former
I applaud both the incoming, outgoing and returning executive
BCC chairman, named as the council’s company secretary.
members and wish them every success in their endeavours.
Stan has left the BCC in very good shape and has handed it
Wishing you a happy, clean, tidy and healthy month ahead.
on to an extremely capable, experienced and energetic team. Paul, Jim and Simon are all industry professionals with long and varied experience of different sectors, ensuring that the BCC continues to develop to meet the needs of all its members, and the cleaning sector as a whole. In the news item on page 8 of this issue, Paul Thrupp looks forward to his
Neil Nixon, Editor
tenure: “My aim is to…build upon the great work of Stan and
Cleaning & Maintenance Magazine
@cleaningmag
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Cleaning&Maintenance
SEPTEMBER 2019 5
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CONTENTS C&M
26 Feature: Celebrating 50 years of innovation: In its 50th anniversary year, Rawlins MD James White reflects on some of the major developments over the five decades and the continuing role of innovation in the cleaning industry.
SEPTEMBER 2019
08 13 15 16 28 30 31 32
Industry News In the news this month… BCC welcomes new chairman and deputy, Taking to new heights for Stick ‘n’ Step, Lucart presents 2018 sustainability report, Northwood completes KPP purchase, Ecocleen seeks acquisitions to boost growth. People Personnel news and new appointments from across the cleaning and FM sectors. Contracts We take a look at all the latest contracts awarded across the industry. Clear Impressions Sponsored feature from Grundon Waste Management. Special Report: It’s time we washed our hands of poor washroom hygiene: Paul Doble, chief commercial officer at washroom services provider phs Group, reports.
20 Feature: Graffiti Removal, Pressure Washers & Street Cleaning An overview of techniques and equipment designed to remove graffiti, remove chewing gum, and generally keep our streets and outdoor public spaces clean and tidy.
Special Report: Ultra-pure water…on tap: Spotless Water offers a self-service, ultra-pure water distribution network for the cleaning industry, providing high quality pure water at a cost effective price. Contracts We take a look at more of the latest contracts awarded across the industry. New Products An overview of some of the new products available on the market this month.
05 Editor’s Comment Looking back at the past month in the cleaning sector.
WWW.CLEANINGMAG.COM
14 BICSc Comment AI – how far could it go?
18 BCC Comment From a handcranked vacuum to a hi-tech Harrogate, carpet cleaning has come a long way
19 A job worth doing – a contractor’s blog. Lee Andrews reports.
SEPTEMBER 2019 7
C&M INDUSTRY NEWS
BCC welcomes new chairman and deputy Taking to new THE British Cleaning Council (BCC), which heights for represents over 20 national trade associations linked to the UK’s cleaning, hygiene and waste Stick ‘n’ Step management sectors, elected a new chairman and deputy at its recent AGM. Paul Thrupp,
STEPH Long, purchase ledger manager at B&M
currently the council’s deputy chair and
Waste Services, took to new heights to raise
operations director at OCS, was voted in as the new BCC chairman. He will also continue to
Jim Melvin (left) and Paul Thrupp.
money for Wirral charity, Stick ‘n’ Step. She took to the skies on the ZipWorld Velocity line, the
represent the Federation of Window Cleaners
BCC’s deputy for the next two years. We have
fastest zip line in the world. Soaring over the
on the council.
worked together before professionally when
Penrhyn Quarry, the line can reach speeds of up
Jim was working at Strand, which is part of the
to 100mph and covers 1555 metres.
Paul Thrupp succeeds Stan Atkins who stepped down after two years at the BCC helm.
OCS Group, so it’s fantastic to be reunited with
Atkins will remain a member of the BCC in his
him via the British Cleaning Council.”
role as council member for BICSc.
Stick ‘n’ Step is one of B&M’s Wirral nominated charities
Jim Melvin said: “The British Cleaning Council is the voice of cleaning in the UK and I am proud
and works with
position was taken by Jim Melvin. Melvin is
to have been elected to this position by the
children and young
group chief executive of Exclusive Services
BCC membership. I am greatly looking forward
people with cerebral
Group and has represented the CSSA on the
to working closely with Paul, Simon and the
BCC since November 2017. A third vote saw
council to help improve the cleaning, hygiene,
families, from all across north west England and
Simon Hollinbery, a former BCC chairman, re-
waste management and FM sectors which our
north Wales. Offering free conductive education
appointed as the council’s company secretary.
22 members collectively represent.”
sessions to children and young people, Stick
Following a second vote, the vacant deputy
Paul Thrupp said: “Stan Atkins will be a tough
Stan Atkins said: “Under its constitution the
palsy, and their
‘n’ Step relies heavily on fundraising from individuals such as Steph Long.
act to follow and I would like to thank him for all
BCC has to elect a new chairman and deputy
of his hard work and dedication to the BCC over
every two years, so my stepping down is as
the last two years. As deputy chairman during
much procedural as it is timely. Paul and Jim
parents supported by Stick ‘n’ Step, staff and
Stan’s tenure I gained a clear understanding of
will, I believe, make a great team and will
other companies, took part in the challenge to
the issues, challenges and priorities which are
help to take the council forward. I also hope
raise as much money for the charity as possible.
important to both our members and the wider
that some of the initiatives which I helped
Through both online and offline donations,
cleaning industry. My aim is to therefore build
to instigate as chairman will continue to be
Steph Long raised £1040. She said: “Taking
upon the great work of Stan and other BCC
pursued by the new executive. I would also like
part in the velocity zip line truly was a one in a
colleagues while further exploring how the BCC
to pay tribute to the work of Simon Hollinbery
lifetime experience. I am so incredibly proud
can widen its remit and make an even bigger
as company secretary, and I am delighted that
to have raised money for Stick ‘n’ Step who
impact on policy makers, industry partners and
he has been re-appointed by the council for
are such a deserving charity. Thank you to
other influencers on behalf of the whole sector.
what is a key role within the organisation.”
everybody for their donations!”
I’m also thrilled that Jim Melvin will be the
WWW.BRITISHCLEANINGCOUNCIL.ORG
WWW.BAGNALLANDMORRIS.COM
On the day, the team of 15, made up of
Lucart presents 2018 sustainability report LUCART’S 14th sustainability report, drawn
According to Lucart’s estimates, following
further recycled. However, it goes on to say that
up in accordance with the international
an EPD1 (Environmental Product Declaration)
this can only be achieved by implementing
guidelines of the Global Reporting Initiative
analysis carried out on two types of toilet
a regulatory framework that promotes the
(GRI standard), highlights an increase in
paper showed different environmental
production and sale of recycled products.
turnover (+12%) and key investments such
benefits for each tonne of recycled toilet paper
as the acquisition of three production plants
produced compared to paper made from virgin
approximately 1.5 million tonnes of tissue
in Spain, the construction of a new plant in
cellulose. These include:
paper for hygiene and sanitary use are
Hungary, the start-up of a new continuous machine for the production of tissue paper (PM12) and the construction of a new, fully automated logistics centre to improve customer service.
• An 80% reduction in the consumption
According to data provided by Assocarta,
produced in Italy each year, of which only 7% is
of renewable resources, with savings of
produced from recycled material. Lucart goes
4060.90 kg of wood.
completely against this trend as more than
• A 38% reduction in the consumption of water resources.
53% of the paper it uses is recycled. In 2018, in order to speed up its transition
• 20% savings of CO2 emitted.
to a circular economy, Lucart also joined
on the analysis of environmental data, which
The report concludes that it is important
the CE100 network of the Ellen MacArthur
this year has been supplemented with more
to manufacture products such as toilet paper
Foundation.
detailed information on recycled paper.
from recycled materials, as they cannot be
WWW.LUCARTGROUP.COM
The report places considerable emphasis
8 SEPTEMBER 2019
WWW.CLEANINGMAG.COM
INDUSTRY NEWS
C&M
Northwood completes KPP purchase THE shareholders of the Northwood Companies
Paul Fecher, Northwood chairman, said:
whole KPP team as they join the Northwood family of companies.”
have successfully completed the purchase
“This acquisition brings additional resource
of 100% of the issued share capital of KPP
to our market offering and continues the
Converters Ltd (KPP).
focus of the Northwood businesses within the
of Northwood for many decades we are pleased
David Vaughan said: “Having known the owners
UK hygienic tissue sector. The acquisition of
to have successfully assured the continuity of the
products, will continue to operate as an
KPP Converters Ltd allows us to complement
business and employment for our staff as well as
independent company out of its site in Ilkeston
our existing converting facilities in Telford,
enlarge the product range the Northwood Brands
as a subsidiary of Northwood Hygiene Products
Penygroes, Bromsgrove, Lancaster, and
will bring to the KPP customers.”
Ltd (NHP). The former KPP owners, Cliff Arnold
Birmingham as well as further consolidating
All contacts and communication details
and David Vaughan, will continue in the business
our position as a major independent supply
remain unchanged and in all respects it is
to ensure a smooth transition as it is integrated
source to the sector. We look forward to
business as usual at KPP.
into the wider Northwood AfH businesses.
working closely with Cliff and David and the
WWW.NORTHWOOD.CO.UK
KPP, a supplier of away from home tissue
Council leaders impressed by green manufacturer BURGESS Hill Mayor Roger Cartwright, council leader Robert Egglestone and deputy leader Joe Foster recently paid a visit to Burgess Hillbased manufacturer of environmentally-friendly cleaning products, Bio-Productions. Accompanied by the company’s managing director, Angela Gill, the visitors were given a tour of the company’s HQ where they had the chance to see the factory’s production line first-hand. They took in the whole site from the offices and boardroom through the laboratory, research and development facility, wet and dry production areas to labelling, packaging and
From left: Phil Karn, operations director at Bio-Productions; Robert Eggleston, leader of BHTC; Joe Foster, deputy leader of BHTC; Roger Cartwright, Mayor of Burgess Hill; and Angela Gill, managing director of Bio-Productions.
where we manufacture and export our biological
around the world. The company has made
Throughout the visit, Angela Gill and
solutions globally. Our aim is to encourage local
us think hard about how we can use public
operations director Phil Karn showcased
businesses, restaurants and schools to become
procurement to bring more environmentally-
the diverse products that make up the Bio-
greener and support local industry.”
friendly products into facilities and to a wider
the warehouse.
Productions catalogue, which has significantly
Councillor Robert Eggleston, leader of
audience. We understand that the company
Burgess Hill Town Council, said: “The town is
wants to expand and, as town councillors, we
fortunate to have such an innovative company
want to use what influence we can to help it
our company to the council‘s top representatives.
like Bio Productions providing marketing-
realise its ambitions for its business.”
We are proud of our team here in Burgess Hill from
leading, environmentally-friendly products
WWW.BIO-PRODUCTIONS.COM
expanded since business began in 1984. Angela Gill said: “It was a pleasure to showcase
2019 Loo of the Year Awards judging nears completion THE Loo of the Year Awards judging team is
Building Regulations Doc M and Equality Act
of the Year Awards, said: “Leading cleaning
now completing the inspection of thousands
dimensions and the needs of users that require
company and FM company representatives
of 2019 Loo of the Year Awards washroom
accessible toilets or Changing Places facilities?
attend the prestigious event which includes
entries throughout the UK, including many new
Do they provide adequate facilities for babies
excellent hospitality, a washroom supplier
entrants. The team is travelling thousands of
and children? Are they attractive, light, inviting
exhibition, top class entertainment, and
miles by road, boat and aircraft and will have
and have the ‘wow’ factor.
unrivalled networking opportunities among leading cleaning and FM service providers and
visited hundreds of towns and cities (including
Judging for the range of national and
the Scilly Isles) while inspecting every category
UK/Ireland awards and trophies will be
their key customers. A leading must-attend
of ‘away from home washroom’.
completed during October and the results will
event in the cleaning and FM calendar!”
The inspection criteria are based on fitness
be announced at the Loo of the Year Awards
Event tickets are available via the Loo of the
for purpose from the user’s perspective. Are
day-time event on Friday 6 December at the St
Year Awards website – www.loo.co.uk - or by
the washrooms clean? Do they provide all the
Johns Hotel, Solihull.
calling 01531 640715.
facilities that users will require? Do they meet WWW.CLEANINGMAG.COM
Mike Bone, managing director of the Loo
WWW.LOO.CO.UK SEPTEMBER 2019 9
C&M INDUSTRY NEWS
Ecocleen seeks acquisitions to boost growth ECOCLEEN is targeting a number of acquisitions
of 2020. Future expansion is expected to be
over the next 12 months to accelerate its
achieved by a combination of organic growth
expansion within the UK. The company is eyeing
and strategic acquisition. This is also being
opportunities in London, the south east, south
supported by the creation of a central business
west, and north west to enhance its nationwide
development team to secure new cleaning
network and support robust organic growth.
contracts with an expanding range of private and public sector organisations.
“We are looking to speed up our expansion plans through a number of strategic acquisitions in key regions,” said Jean-Henri Beukes, managing director of
Jean-Henri Beukes, managing director, and Henry Beukes, executive chairman of Ecocleen.
“We are in the process of identifying suitable regional companies that meet our criteria in terms of culture, capabilities and
Ecocleen. “We are looking for likeminded
investors both in the UK and internationally
profitability,” continued Beukes. “They will
commercial cleaning businesses that
who can add value to our business.”
typically have a turnover of around £5 million,
possess particular strength in the education,
Ecocleen is one of the UK’s fastest-growing
but we are considering businesses with a
primary care, manufacturing, and office
franchised cleaning businesses, with growth of
turnover of £500,000 and upwards if particularly
sectors that will strengthen our existing
more than 75% since a management buy-out
complementary. We are also offering multiple
operation and enable us to create new
in 2017. The company is expected to reach an
exit options for existing owners, which can be
franchise areas. Once integrated within the
annualised turnover of £14 million in 2019 and
aligned to their present and future aspirations.”
nationwide network, we will seek suitable
is targeting revenues of £20 million by the end
WWW.ECOCLEEN.CO.UK
Sustainable Cleaning Products Summit: key lessons THE North American edition of the Sustainable
for their homes. He requested home care
Cleaning Products Summit took place in
companies to phase out possible allergens
New York in July. Senior executives discussed
from their products.
pressing sustainability issues facing the
• Removing packaging waste. Terracycle is
derivatives are being used as biosurfactants. • Ethical labelling trend. The number of ethical labelling schemes for cleaning and home care products is increasing. The Environmental
detergents and home care industry. Some of
working with cleaning product companies
Working Group (EWG) gave details of its new
the key take-aways are:
to remove plastics from waste streams. It
EWG Verified standard for home care products,
has partnered with Procter & Gamble to
whilst an update was given on Green Seal and
keynote, Professor Steve Cohen from
create ocean plastic bottles for Fairy washing
other standards. The development is leading
Columbia University called for a positive vision
up liquid. Its new Loop shopping platform
to multiple certification: over 70 home care
for sustainability. He said: “Sustainability is
is making cleaning products available in
products are certified according to the USDA
not about a denial…trying to make people
multiple use packaging.
Certified BioBased and Environmental Protection
• Need for positive vision. In his opening
Agency (EPA) Safer Choice standards.
feel guilty for their consumption is a losing
• Measure chemical footprints. Gojo Industries
strategy. The way forward is a sustainable
has adopted the chemical footprint project
lifestyle whereby we (consumers) pay more
to evaluate the chemicals in its home care
from Unilever gave details on how the
attention to the environmental impact of our
and personal care products. It is on track
Love, Home & Planet brand was created.
products and services.”
• Emerging green brand. Clotilde Balassone
to meet its target of reducing its chemical
Launched earlier this year, the brand has
• Sustainable product design. Many of the
footprint by 50% by 2020. Dylan Beach called
a range of laundry and surface cleaning
sustainability issues facing the planet are
on other companies to follow Gojo Industries
products that have plant-based ingredients
caused by product design - this was the
and ‘clean up’ their formulations.
and sustainable packaging. The brand is
key message from Howie Fendley from
• Green fragrance options. Formulators
designed for millennials and aims to ‘build a movement for a cleaner, greener planet’.
McDonough Braungart Design Chemistry.
now have access to a wide range of green
The cradle-to-cradle (C2C) design approach
fragrances for their home care products. Jack
enables eco-friendly products to be designed
Corley from Custom Essence gave details
use social media to get green messages
and materials/nutrients to have infinite
of the natural essential oils, chemicals, and
across to consumers, especially the
cycles. Method cleaning products and
carrier oils that are being used to fragrance
millennials and Gen Z. This was the
C&A jeans are examples of products made
such products. Adulteration, price fluctuations,
message from Sourabh Sharma from FIG
according to the C2C design approach.
and supply issues were cited as challenges
Or Out. He also called for experiential
when using such green ingredients.
marketing and clear communications by
• Indoor pollution and allergens. According
• Marketing best-practices. Brands need to
home care brands if they are to market
to Dr John Ryan from Allergy Standards, the
• Nature-inspired biosurfactants. Detergent
rising incidence in asthma and allergens is
producers can learn from nature to create
partly because of indoor pollution. Chemicals
microbial biosurfactants from fungi and
The next event - Sustainable Cleaning
in cleaning products are a major contributor
bacteria. Professor Richard Gross from
Products Summit Europe – takes place on
to this pollution, with many ‘allergy aware’
Rensselaer Polytechnic Institute gave a
6-7 November in Paris.
consumers looking for healthier products
workshop on how sophorolipids and their
WWW.SUSTAINABLECLEANINGSUMMIT.COM
10 SEPTEMBER 2019
products effectively to these consumers.
WWW.CLEANINGMAG.COM
INDUSTRY NEWS
C&M
Five good reasons to enter the Golden Service Awards 2020 THE 2020 Kimberly-Clark Professional
can boost your business profile and
standards: every industry needs leaders
Golden Service Awards is open for entries
open doors.
who will drive standards. By entering and
• Strengthen relationships with your
until 27 September. Since 1991, these
declaring your achievements, you are playing
awards have provided an opportunity for
clients and stakeholders: celebrating
your part in leading and contributing to
cleaning companies, facilities companies and
success together with your clients and
raising standards.
in-house cleaning teams to showcase the
stakeholders at the awards ceremony will
The 2020 Kimberly-Clark Professional
highest standards of cleaning excellence.
strengthen your relationships like nothing
Golden Service Awards is open for entries
else can.
until 27 September, and the entry process is
It is simple and easy to enter, and here are
• Play your part in driving industry
five good reasons to give it a go:
just three easy steps: First, fill in the online form, making
• Showcase your good work: the awards are a good opportunity to showcase your
sure to include all contact details: www.
team’s work to the industry and beyond.
goldenserviceawards.co.uk/how-to-enter. Second, prepare an entry submission of up
• Recognise teams and individuals: the Golden Service Awards shine a spotlight
to 1000 words, clearly stating why you should
on your team and highlight your standout
be considered. Entrants for the Cleaning
employees. The awards for cleaning
Operative and Supervisor of the Year Awards
operative of the year and site supervisor
must provide a submission of up to 500 words. Third, provide a short client testimonial
of the year are the most celebrated.
supporting your entry which simply confirms
• Win new contracts: building third-party recognition from winning an award into
that your client agrees to your submission. Then
your new bids and contract renewals will
email your submissions as word documents to:
differentiate you from the competition. It
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SEPTEMBER 2019 11
C&M INDUSTRY NEWS
Magenta Security expresses disappointment at recent SIA decisions over ACS ABBEY Petkar, managing director of Magenta
are voluntarily undertaking the ACS. In fact,
worth, demonstrate our knowledge and stand
Security, has expressed deep concerns and
those of us acting truly professionally and
shoulder to shoulder with other industries
disappointment in recent decisions by the
making the extra effort to achieve ACS are
we need to be checked and certified at a
Security Industry Authority (SIA).
going to be penalised as we are undercut
company level and the ACS is the only vehicle
by those who do nothing more than check
to do that.
“As children so many of us will have heard
“The latest news from the SIA means
teachers say ‘I am not angry with you…I am
their individual guards are licensed. Our
disappointed’. My feelings for the SIA are no
costs are increasing whilst they simply don’t
only those doing the right thing in the first
different,” said Petkar. “Some months ago, I
care. If we want to charge what we are truly
place are being policed. We already had an
was excited and looking forward to impending
environment where the unprofessional firms
improvements to the ACS. They were going
had numerous advantages, now the rest
to make us more professional as an industry,
of us are being actively disadvantaged. As
develop greater trust with customers and
an industry, for example, we are looked on
communities, cowboy firms would struggle to
unfavourably by banks and credit providers
operate, and all staff would be treated fairly
who have seen companies phoenix time
by responsible employers. However, much like
after time. The SIA had an opportunity to
the many campaign promises falling from the
close loopholes, yet somehow their poor
lips of Conservative party politicians hoping to
choices have created even more. We had an
replace Theresa May, the promises of the SIA
opportunity to be a shining example to the
were nothing more than words with little to no
rest of the security world. It is an example
substance behind them.
that is slipping rapidly through our fingers if something isn’t urgently done to stop the rot.”
“Going forward what changes have been
WWW.MAGENTASECURITY.CO.UK
made are only going to impact the 20% who
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PEOPLE
C&M
CHSA announces 2019 undergraduate bursary winners TWO talented and hard-working young people
crime on local communities. She intends to
challenging, Young will use the bursary to fund
- Maisey Woodisse and Timothy Young - have
use the bursary for books and to help pay for
his living expenses.
been named as the recipients of the Cleaning
accommodation and living expenses.
& Hygiene Suppliers Association’s (CHSA) 2019
Tim Young, whose mother works at
“We are always astounded by the standard of applicants,” said David Garcia. “This
undergraduate bursaries. Applicants were
Greyland, is going to study chemistry at the
year it was closer than ever. Each applicant
assessed by a judging panel, led by CHSA
University of Nottingham. He impressed the
impressed with their hard work, commitment
vice president and treasurer David Garcia,
panel with his passion for the subject. He
and determination to succeed. With barely a
according to need, worthiness, endeavour, and
participated and succeeded at the Royal
point separating them, we debated longer than
overall performance.
Society of Chemistry’s Chemistry Olympiad
ever at the end of the day before confirming
and Cambridge University Chemistry
the successful applicants. Tim and Maisey are
to study Criminology, Maisey Woodisse,
Challenge. He also volunteers with a local
worthy recipients. I am confident they will make
whose mother works at Woodridge Cleaning
rocket manufacturer, with which he visits
good use of their bursaries to capitalise on the
Supplies, is fascinated by the punishment
local schools to inspire young people.
opportunities ahead of them.”
and rehabilitation process and the impact of
With a timetable that makes getting a job
WWW.CHSA.CO.UK
Going to the University of Birmingham
Vaclensa launches dedicated HORECA team sector, Vaclensa has launched a dedicated
technologies and customer demand. With a
HORECA team.
dedicated HORECA team in place we are now
Working with customers ranging from national restaurant and pub chains to holiday
in an even better position to not only meet our customers’ needs but exceed them”.
parks, this new division of four sales people and
Vaclensa is also the manufacturer and
16 service technicians has a dedicated product
supplier of the Decarbonizer, an innovative
range of professional machines suited to the
soak tank system to remove burnt-on carbon
particular needs of these environments. These
and grease from a range of kitchen equipment.
include wet and dry vacuum cleaners, carpet
Parker continued: “We offer a one-stop-shop
cleaners, steam cleaners, and leaf blowers.
solution for all our customers because we have
Tony Parker, head of HORECA for the UK and
cleaning machines in every product category
Ireland, has been with Vaclensa for 19 years, and
and we have one of the largest service divisions
prior to that he worked in management positions
in the UK. Within the HORECA industry we
within the hospitality sector for 15 years. He
were mainly known for Decarbonizer, but now
FOLLOWING a number of progressive
said: “All industries and businesses go through
customers are given the extra support they
changes within the company’s internal
periods of change, but within the HORECA sector
need to help them easily access the other
structure, and an increase in customers
change can happen much faster as businesses
cleaning machines their business needs.”
from the restaurant, leisure and food service
need to keep up to date with various legislations,
WWW.VACLENSA.COM
Robert Scott appoints regional sales manager ROBERT Scott has appointed Tracy Kirkpatrick
be the best in the market, receiving excellent
as its new regional sales manager for Scotland,
feedback on quality, value and customer
Northern Ireland and Cumbria. She joins
service every time. Robert Scott’s reputation for
Robert Scott from her role as hygiene sales
success, together with a caring attitude for both
representative at Jangro member, Thomas
customers and staff, really stood out to me.
Graham and Sons, where she was based at the
I’m extremely pleased to become part of the
Carlisle branch.
team and to continue delivering the company’s
In her new role, Tracy Kirkpatrick will be responsible for maintaining and developing
impeccable service to customers.” Gill Ireson, head of sales at Robert Scott,
existing accounts as well as identifying and
added: “Tracy has settled straight into our
converting new business opportunities, utilising
team and brings an extensive knowledge base
her extensive sector expertise. She said: “I
of the sector, which will prove invaluable in
development and we look forward to seeing her
have bought and sold Robert Scott cleaning
her role when training janitorial staff on site
reach more customers in her region with more
products for many years, along with numerous
and providing one-to-one support. Tracy has
sustainable, chemical-free alternatives.”
other brands. Time and again they prove to
also shown a keen interest in our product
WWW.ROBERT-SCOTT.CO.UK
WWW.CLEANINGMAG.COM
SEPTEMBER 2019 13
C&M BICSc
AI – how far could it go? MY career in cleaning started 40
career in cleaning in 1974, I employed
years ago when I began working
a gentleman who I believe was one of the first instances I ever
as a porter at the Ford Motor
automated by 2030, equating to more than 13.7 million people who together earn about £290 billion. A worrying thought. There are also moral and ethical implications
Company. Over the years, I have
saw, being made redundant
worked for many well-known
by automation. His job before
facilities such as Eurotunnel,
he went sick was sweeping
advanced. Clearly, I am not the only one with
T2 at Heathrow, and Windsor
and cleaning the workshops
concerns in this area as Oxford University
Castle, progressing my career
and making the tea at the
recently received £150 million, its largest single
main car dealership. When he
donation in 500 years, to fund research into
to become the chief executive officer of BICSc today. This year I will have been with the Institute for just over 12 years. A lot has changed since I joined BICSc back in 2007 - we have launched
to consider as robotics become even more
returned, his job did not exist because they had
humanities including the ethical implications
employed contract cleaners and purchased a
of AI. We will have to make some tough choices
drink vending machine.
in the future about what we are going to allow
AI has become so sophisticated that you
AI to do as, if left unchecked, there is the
new membership levels and training courses,
could be forgiven for mistaking a ‘chatbot’ for a
possibility that higher levels of unemployment
moved headquarters, and just last month we
real person - an experience I had recently when
could become a reality.
opened our first dedicated training suite. During
I called Boots Customer Services to replace a
this time, the industry has evolved considerably
lost Advantage card. Throughout the whole
that electrodes should be attached to people’s
too. There have been innovations in ‘green
procedure I did not speak to one ‘real’ person, I
brains so that they can work with AI. As
cleaning’ as well as the introduction of new
was instead directed through a series of robots
previously stated, the moral considerations of
cleaning technologies and robotics. A key area
which got me thinking… what happens when AI
such a venture are tremendous.
of interest for me is artificial intelligence or
becomes so advanced that we no longer need
‘AI’ which is set to have a major impact on the
‘real’ people to carry out jobs?
future of cleaning over the next few years. When I started what turned out to be my
Supplying quality products since 1975
Recently I read that Elon Musk has suggested
It is safe to say the advantages of AI far outweigh the negatives, however, particularly in
Last year a study by the IPPR thinktank
the cleaning industry, where repetitive tasks like
indicated that 44% of UK jobs could feasibly be
16,000 product lines
Continued opposite.
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WWW.CLEANINGMAG.COM
CONTRACTS C&M
cleaning floors can now be automated, allowing
How much safer could our buildings and
them. If you are interested in finding out more
the cleaning operative to focus on more
facilities be with the help of AI?
about this area, please do read the robotics feature included in the latest edition of The
demanding responsibilities. This is only the tip
Whatever your opinion on AI, it is worth
of the iceberg though, as devices in the pipeline
remembering that not all jobs can and will be
Standard where I explore some of my thoughts
now have the ability to learn, adapt and
automated - it’s about getting people to work
on this further.
improve their operations - imagine a scrubber
with AI rather than replacing them with it. The
dryer that can actively seek out spillages and
jobs of today may well be automated in the next
few years bring for me during my time at BICSc.
can learn when they are most likely to occur.
10 years, but there will be new roles to replace
WWW.BICS.ORG.UK
I am looking forward to seeing what the next
Birkin continues to grow at Canary Wharf BIRKIN has further strengthened its Canary
client and employee retention levels, as
Wharf presence with the award of two new
well as our best year yet for new contract
corporate clients’ headquarters. Building
wins. These are incredible achievements
on its current client base at Canary Wharf,
and are allowing us to demonstrate a new
this complements its growing portfolio
range of capabilities. It is great to see the
which also includes a large auction house
Birkin DNA in action in every team and
and insurance broker in the area.
the overall positivity across the business
Paul Ashton, CEO of Birkin, said: “Birkin
is infectious. Real people, real values and
in 2019 is an extremely exciting place
real culture.”
to be - we are seeing our strongest ever
WWW.BIRKINGROUP.CO.UK
Security and cleaning contract at Walsingham House INDEPENDENT property consultant, Hartnell
as we were looking for a company that had in
Taylor Cook has chosen Axis Group to deliver
depth experience in delivering security and
security and cleaning services at Walsingham
cleaning services to high quality green field
House in the City of London. The appointment
office developments. Since practical completion
of Axis Security and sister business Axis
they have shown a level of flexibility, knowledge
Cleaning and Support Services gives Hartnell
and service delivery that you seldom see in their
Taylor Cook a seamless ‘one team’ approach to
market place.” Jonathan Levine, Axis Group CEO, said:
the site’s security and cleaning needs.
“We are very pleased to win this joint contract.
Walsingham House offers more than 64,000
We know that there are many benefits to be
sq ft of new Grade A office space, following a complete redevelopment behind the retained
Axis is currently providing a core team of front-
gained when cleaning and security services are
Portland stone façade. The 10-storey building,
of-house personnel, adding further staff as the
managed with the same seamless approach
close to Fenchurch Street Station, is a high-end
building increases occupancy. The management
and many of our clients, like Hartnell Taylor
development with terraces on the top three floors
teams for cleaning and security will work closely
Cook are increasingly recognising this. We
offering superb views of London landmarks. The
to provide joint contract management upholding
look forward to supporting at Walsingham
building’s ornate façade, with elements of art
Axis’s ‘one team’ approach.
House and providing the tenants with a first-
deco, coupled with a prestige reception area, creates an elevated first impression for visitors.
Andrew Goodall, senior facilities manager for Hartnell Taylor Cook, said: “We selected Axis
class service.” WWW.AXIS-CSS.CO.UK
Spinning Gate announces dual services partner THE Spinning Gate Shopping Centre in Leigh
Spinning Gate Shopping Centre hosts 40
direct links into Manchester City Centre. The
has announced the appointment of new dual
retail units within 110,000sq ft of retail space
centre also runs in parallel to the town’s high
services provider The ExcluSec Group, based
in Leigh town centre. The centre has good
street and operates 7 days a week.
in the north west. The Exclusec Group was
transport connectivity, with close links to the
awarded the dual services provision for a three
M6 motorway. Spinning Gate sits between the
10,000 security hours and 8400 cleaning hours
year term following its successful 12 month
flat surface on site car park (operated by Wigan
annually, ensuring the centre remains clean,
security contract at the centre in 2018.
Council) and the town’s bus station, which has
WWW.CLEANINGMAG.COM
The ExcluSec Group provides the centre with
Continued on Page 31. SEPTEMBER 2019 15
C&M SPONSORED FEATURE
Top tips for sustainable offices Last month (August) this column looked at how to start implementing a greener office. In part two, Grundon Waste Management’s Steve Hill tackles topics including employee engagement, sustainable procurement and celebrating success. As experts in waste management services, we work with a variety of organisations - from major global corporations to small businesses, NHS hospitals, education establishments, hotels, and manufacturers. Our experience has allowed us to build a bank of top tips and advice, which we’re keen to share with readers. We recognise that not all organisations will be able to implement every change, but by cherry-picking the ones that work best for you, you can still make a big difference. Employee engagement Employee engagement is always critical to success and, given that waste of one sort or another is something everyone deals with every day, it’s important to get it right - no matter whether you have five employees or 5000. • Tell staff about the improvements you want to achieve and why. • Clearly communicate simple messages eg: remembering to switch off your computer. 16 SEPTEMBER 2019
• Set up a ‘green team’ or appoint ‘green champions’ to help spread the word and co-ordinate activities. • Hold awareness days and bring in experts from your suppliers to help drive the message home. • Consider offering incentives or rewards for improved performance or for employees who come up with good ideas that further your efforts.
• Keep everyone up-to-date on improved performance and progress. This can be as simple as sharing facts and stats on a notice board, in your employee magazine or on the company intranet. Where possible, demonstrate cost savings alongside indirect benefits such as improved health and wellbeing. Increasing waste segregation and reducing contamination [Cross Head] Contaminated waste streams can increase your waste disposal costs, so ensuring the right waste goes into the right bin will have a big impact on waste management performance. Follow these tips to make it easy: • Use clearly-labelled signage on all bins and containers. • Use internal communications channels, welcome presentations and induction packs to explain the importance of segregation. • Interrogate the information gathered from your waste audit to help decide where segregation can work best, for example: installing WWW.CLEANINGMAG.COM
SPONSORED FEATURE C&M
organisations that can help with standards for carbon, water and waste include The Carbon Trust.
caddies in kitchen and cafeteria areas for food waste and coffee grounds, or introducing a recycling scheme for paper cups. • Remove individual under desk bins and replace them with communal recycling bin stations. WRAP recommends one recycling container for every six employees. Encourage a paperless office Going paperless has many advantages - it helps ensure GDPR compliance, it reduces wastage and improves energy efficiency. • Ask employees to think before they print. • Set all office printers to doublesided, which can reduce paper use by up to 50%. • Re-use scrap paper for note-taking. • Introduce a central printer rather than individual desk printers. Sustainable procurement It’s all very well asking employees to be conservative about what they use, but sustainable procurement can make a big difference too. For example: • Phase out the use of non-recyclable or single use items: replace single use cutlery, plates and cup with good ‘old-fashioned’ reusable items; replace bottled water with water coolers; install hand dryers in toilets and eliminate the use of paper towels, which have little to no recycling value. • Source sustainable office supplies (eg: purchase 100% recycled paper with a Forest Stewardship Council (FSC) certification, which demonstrates a full chain of custody). • Try to upcycle or use refurbished/ remanufactured office furniture such as desks and chairs. Online platforms such as Warp-It help companies reduce unnecessary purchasing through distribution, reuse and loans of unwanted and surplus office furniture. • Produce guidelines for future procurement, considering the lifecycle impacts of each product and WWW.CLEANINGMAG.COM
Review and report Ongoing reviews of performance data will help you to make informed decisions, understanding which areas are working well and which need more attention. • Ask suppliers for accurate data on your energy usage, carbon savings, waste tonnages, and recycling rates. • Use this information to set future strategy and keep people engaged.
service. This can include sourcing energy efficient office products or items produced using recycled materials – eg: bins made from recycled post-consumer plastics. Be innovative and embrace technology Choose the latest energy efficient heating and lighting and ensure you have monitoring procedures in place. Think about introducing reverse vending machines to increase the recycling of plastic bottles and drinks cans. On-the-go recycling rewards expert Greenredeem offers a reward scheme which incentivises employees to take part, alongside engaging communications programmes and robust reports on recycling performance.
Celebrate your achievements Everyone likes to celebrate success, so share your achievements with employees, suppliers, customers and prospects. Here are just some of the things you can do: • Enter awards, such as The Green Organisation’s Green Apple Environmental Best Practice Awards or the ENDS Environmental Impact Awards. • Generate positive publicity through the production of press releases and case studies. • Position yourselves as a company that cares about sustainability and takes an ethical and responsible approach - your customers and your employees will thank you for it. If you would like more information and advice on waste management, please contact info@grundon.com or call 01753 686777.
Get certified Boost business credibility by working to a recognised environmental or sustainability standard. The BSI (British Standards Institution) offers a range of standards, including ISO 14001 (Environmental Management) and ISO 50001 (Energy Management), provide numerous benefits, such as compliance with regulations, the need for continuous improvement and encouraging better environmental performance from suppliers. Other SEPTEMBER 2019 17
C&M BCC COLUMN
From a hand-cranked vacuum to a hi-tech Harrogate, carpet cleaning has come a long way Dave Wheadon, chief executive of the National Carpet Cleaners Association, reports. THIS year is the 150th anniversary of the
Village - a space for suppliers and manufactures
‘Whirlwind’ - one of the first commercially
who specialise in floor, textile and
available carpet cleaners which used
surface cleaning. The village was
a vacuum principle. Unlike today’s
a huge success with many
The event will also give the industry the chance to get together to discuss some of the major challenges we face within professional carpet and related cleaning sectors. For example, all of our members,
electrically powered devices, the
exhibitors commenting on the
be it manufacturers or cleaning technicians, have
Whirlwind featured a hand-crank
fact that they could demonstrate
reported seeing a reduction in enquiries which we
which operated a fan to generate
a wide range of cleaning
believe is down to the uncertainty surrounding
suction. And while it was a
solutions on a variety of different
Brexit. Another concern is that the proliferation of
relatively lightweight design it was
surfaces to really showcase their
found to be tricky to operate due to
products and services. However,
the fact that you had to turn the crank while you were simultaneously pushing it along.
social media platforms, where you can promote services cheaply and easily without any robust
what you may not know is that this year
vetting, is allowing poorly trained operators to set up
the NCCA is hosting its own event - The Cleaning
companies which often soon collapse. Social media
Undaunted, its inventor - one Ives W McGaffey from
& Restoration Show - which will be held at the
also allows for misinformation and incorrect advice
Chicago - patented the Whirlwind and went about
Harrogate Convention Centre on 19 October.
being communicated to consumers, with unorthodox
establishing the American Carpet Cleaning Co.
The Cleaning & Restoration Show will feature
Alas we don’t know much more about Mr
methods and unsuitable products being promoted
everything from equipment and products to seminars
which could be costly financially and could also
McGaffey, or how many Whirlwinds he managed
and business support, and is for anyone involved
damage your health.
to sell, but one thing we do know is that he would
in floor and textile cleaning, restoration or damage
be astonished by the strides that have been taken
management. There are already around 50 major
practices and unreliable suppliers is why the NCCA
within the carpet and floor cleaning sector since
brands and organisations signed-up to take part, with
continues to thrive today - and ourselves having
that day in 1869.
many more expected, and the event will provide our
been around for over 50 years means you can trust
sector with a platform where we can meet, network,
that an NCCA member knows what they are doing.
From the development of light, powerful cordless cyclone cleaners and robot vacuum cleaners in
Ensuring customers are protected from shoddy
share ideas, and forge new partnerships.
domestic settings through to industrial-scale
The show will also feature a number of keynote
If you’re interested in finding out more about our work, our sector or our members, we’d love to see
steamers, ride-on scrubber dryers, floor burnishers,
speakers talking about a range of important
you in Harrogate on 19 October. You can find out
low-moisture orbital machines and more, we are a
sector topics including how to generate more
more details of the show and the NCCA at:
sector driven by technology and innovation.
profit from your cleaning business and how to
WWW.NCCA.CO.UK
If you visited The Cleaning Show at Excel this
operate a successful franchise. There will also be
year, you’ll have seen that this type of equipment
presentations looking at niche issues such as odour
The NCAA is a member of the British Cleaning Council.
was on display at the first ever Carpet Cleaning
science and dealing with asbestos.
The views of Council members are their own.
The Professional Independent Registered Trade Association for
Window Cleaning Membership offers numerous quality benefits IOSH Accredited Safety Training Safety Accredited Member (SAM) Procurement Scheme Secure online store at: https://www.windowcleaning.org.uk/ Federation of Window Cleaners Tel: 0161 432 8754 / 0161 432 9280 Email: info@f-w-c.co.uk – Web: www.f-w-c.co.uk horiz.indd 1 18fwc_third SEPTEMBER 2019
08/10/2018 09:45 WWW.CLEANINGMAG.COM
A JOB WORTH DOING - A CONTRACTOR’S BLOG C&M
The wisdom of supporting your FM client Lee Andrews, CEO of DOC Cleaning, reports. A national, UK-wide survey of 9000
mention a real need, for a pro-active
managers published last month
approach from the cleaning company.
revealed that of all professions,
This means offering a solution that
property and facilities managers
assists the FM, or their equivalent,
were the group most likely (29%)
by being their ‘eyes and ears’ on site,
to leave their job as a result of poor
reporting on and handling, where
company leadership.
practicable, any issues identified
Whatever the reasons behind this statistic, it reminded me of one of the critical challenges we face as cleaning contractors – namely, what happens
during the operational period. The fact is that in many buildings the cleaning contractor is the one service provider who sees every metre of the
when your key FM
building every day.
client leaves their
Even in a tenanted
post for whatever
block where individual
reason. How many
occupiers appoint their
times does this result in a complete change of
own cleaning company, there is still an opportunity,
approach on the client side, at
as the contractor looking after the
worst resulting in a re-tender when
communal areas, to assist other
the new incumbent looks to give
occupants or contractors by offering
their preferred cleaning contractor
‘site representation’ if needed. This
the chance to win the business. It
can either be by liaising with other
goes without saying how important
trades for maintenance works, access,
it is to quickly establish a new
etc. or by offering to represent the
working relationship when your client
other service providers’ concerns by
contact changes, but what should
speaking to the FM on their behalf.
we be doing on a day-to-day basis to
From the FM’s point of view, this can
ensure that when this does happen,
be a real time saver, especially when,
the outgoing job holder gives us a
as mentioned above, they are not
glowing report?
based on site and therefore have
If FMs are a hard-pressed breed, and let’s face it they have a lot to deal with, then one way to serve
greater difficulty in coordinating the work of the providers. The one team approach is more
EDITORIAL FEATURES Each issue of C&M includes all the latest industry news stories, product announcements, plus regular columns from the British Cleaning Council, British Institute of Cleaning Science and guest contributors. OCTOBER
Healthcare & Hospital Hygiene Steam Cleaning
NOVEMBER Hand Hygiene Paper & Textile Wipes Innovations in Software
DECEMBER
Scrubber Dryers &
the interests of not just the cleaning
achievable than it used to be due
company, but of all the service
to the technology available to FMs.
Sweepers
providers, is surely to promote a one-
There’s a good reason why FMs use
team approach, whereby all service
CAFM-style technology to manage
Autonomous Cleaning
providers operate together with a
contractor performance. It helps
common aim of providing the best
them ensure accountability and
possible service to the client, whether
compliance, manages jobs and
that be facilities manager, building
provides real-time reporting 24/7,
manager, managing agent, or the
365 days a year. But for those building
property owner themselves.
managers who do not have access to
This approach is easier to achieve
such technology, there’s no reason
on the larger sites where there is a site-
why a proactive cleaning contractor
based facilities management team
can’t replicate the benefits by putting
who are involved in the coordination
their hand up and volunteering to
of the outsourced services themselves.
act as the unofficial, on-site building
However, on the smaller locations
representative.
there is a real opportunity, not to
WWW.DOCCLEANING.CO.UK
WWW.CLEANINGMAG.COM
CONTACT: Neil Nixon . Editor neilnixon@quartzltd.com 07957 713316 Vanessa Van Santen-Smith . Sales Director Vanessavss@quartzltd.com 01737 855041 Michelle Andrews . Business Development Manager michelleandrews@quartzltd.com 01737 855086 SEPTEMBER 2019 19
C&M
GRAFFITI REMOVAL, PRESSURE WASHERS & STREET CLEANING
Turning graffiti removal into an art form Paul Casson, technical field manager, Rentokil Specialist Hygiene, reports. THE likes of Banksy, Stik and Inkie have
or manager a timeframe to remove the graffiti or
brought street art to the masses and are
face the risk of prosecution.
renowned for their colourful and intricate
Traditionally, removing graffiti has been a
murals which bring visual excitement to
laborious and time-consuming task involving
otherwise uninspiring surroundings. As a
harsh chemicals and a lot of elbow grease. Of
result, some brands now commission street
course, the offending material could be painted
process should be altered so it’s completely dry
artists to create murals promoting their
over but this is not always a practical solution
to comply with health and safety regulations.
products or latest releases.
and can even create what is seen as a blank
Specialist technicians are trained to use the
canvas, inviting even more graffiti in the future.
technology and will alter the pressure to cater
Graffiti, on the other hand, is generally unwelcome. It’s traditionally seen as a more
Luckily, the permanent and effective
anti-social form of street art, which is usually
removal of graffiti needn’t be as onerous as
carried out to deliberately deface or mark a
you might think.
If the graffiti is near an electricity source, the
for specific tasks. Bring in the experts Specialist technicians will always offer a
wall, property or other surface, without any Enter ecoblasting
full assessment of the premises before any
Ecoblasting is one of the most successful
ecoblasting takes place. Given the service can be
of graffiti on a premise can be detrimental
ways to remove graffiti. This method is quick
used on glass, wood, metal, brick, and most stone
to the property and, more importantly, their
and works by using compressed air to blast
surfaces, including soft stone such as limestone
brand image. This is especially the case in the
an environmentally benign abrasive, such as
which would be eroded by an acid cleaner, a
retail, transport and property sales industries,
bicarbonate of soda or recycled glass, on the
survey will ensure that the correct abrasive is
where the presence of graffiti has been
surface to remove substrate layers.
used. This survey will also take into account the
intent for people to enjoy looking at it. For businesses, the unexpected appearance
associated with a wide range of negative side
Traditional methods of graffiti removal
hardness of the surface, and the environmental suitability needed for a given location.
effects, including decreased sales, reduced
can involve the use of aggressive corrosive
passenger numbers, and a steep decline in
chemicals, and excessive amounts of water. The
property values in the area.
benefit of ecoblasting is that it is completely
Don’t forget aftercare
environmentally friendly, meaning it’s safe to
Following ecoblasting, an anti-graffiti coating
of graffiti is equally unfavourable. It can even
carry out in challenging environments such as
should be applied to the surface. This coating
convey the message that crime happens
by canals, rivers and rural locations. This means
prevents the paint from being absorbed, so in
frequently and is tolerated in the area. This
there is no contamination risk to watercourses or
areas prone to frequent targeting, the graffiti
can put people off visiting a particular area or
wildlife that might be near the site, as adequate
can be quickly and easily removed with simple
choosing that school for their children.
environmental protections are in place.
detergent and water. Treating the surface
In schools and public places, the presence
The same applies for schools, where students
like this should hopefully prevent any repeat
Time is of the essence
and staff could come into contact with the
offences from happening once they realise their
The sooner graffiti disappears, the better.
vandalised surface being treated and therefore
future work can be removed without hassle.
Its quick and effective removal often acts as
using a corrosive-free solution is imperative. It
a deterrent, where the offender will feel as
is also advised that removal takes place at the
Final words
though their time has been wasted if their work
weekend if possible, when staff and students
If you are unsure of how to clean graffiti,
only appears for a very limited time. This may
won’t be around.
it is best to consult a professional. As with any external contractor, they are trained to
encourage them to move elsewhere to seek Alternative abrasives
understand the latest legislative requirements
The abrasive material used to help remove
in their area of expertise and will be able to
Anti-Social Behaviour Act 2003, the person
graffiti can be altered depending on the surface,
recommend the correct process to follow on
responsible for the surface is accountable for the
location and the extent of paint being removed.
a case-by-case basis. The good news is that,
cost of getting graffiti removed. This means that
Bicarbonate of soda is an effective material to
thanks to ecoblasting, in the unfortunate event
it falls to the owners or managers of a building to
remove paint from glass and rubber, without any
that your property is damaged, you can rest
deal with the problem. If graffiti is left untouched
permanent damage being caused to the surface. If
assured that the issue can be solved quickly,
for too long, local authorities can issue a Graffiti
the graffiti is on concrete or a less delicate surface,
safely and efficiently.
Removal Notice, which gives the property owner
recycled glass is a quick and effective solution.
WWW.RENTOKIL-HYGIENE.CO.UK
areas where graffiti is tolerated for longer. It is also worth noting that under the
20 SEPTEMBER 2019
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ADVERTISEMENT FEATURE
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an English Summer, is an excuse to
alternatives to harsh traditional
stretch out, enjoy the back garden,
chemicals. Micro Clean was originally
dust down the cobwebs from the
formulated in the UK to combat
BBQ and re-visit the idea of laying
urine stains and odours from carpets,
some artificial turf. Let’s face it...
upholstery and fabrics. For this
mowing the lawn is just too much
reason this pioneering product has
pain before the gain.
been widely used within nursing
Proud owners of their pristine
Micro Clean is also highly-effective
off their seemingly maintenance-
on hard surfaces, in sinks, showers,
free artificial lawn. However, not all
baths and drains. Consequently,
is fantastic about this plastic-based
this tried, tested and trusted
material. The main problem relates
biotechnology is equally suited to
to sanitation. With real grass, nature
outdoor applications to soak up
takes care of it by cleaning and drying
any little pet accidents that have
it with rain, wind and sun while with
permeated the artificial grass, patios
artificial turf the problem is a little
or decked areas. Better still, it requires almost
excreta and pet urine will long outlast
no effort. Simply dilute with warm
the summer unless treated.
water, sprinkle over the affected area
Bio-Production’s Micro Clean
with a watering can and leave to dry
Biological Stain & Odour Eradicator
naturally - no fuss, no rinsing. Micro
has been formulated to absorb
Clean will produce an immediate
and eliminate smells and stains
impact on multiplying bacteria
caused by Fido and Tabitha having
caused by stagnant urine and
a leaky moment on the lawn, swiftly
completely eradicate all odours, not
removing urine trapped beneath the
just mask them for a short period.
surface. While artificial grass is pet-
Freshen up your artificial grass
friendly, pet owners might have to
with a simple sprinkle of Bio-
endure the social embarrassment of
Productions Micro Clean.
extreme odour, which could escalate
For more information on Micro
over the summer months. It could be
Clean and the Bio-Productions range
a case of ‘cancel the BBQ invitations –
call 01444 244000
we’re fresh out of gas masks!’
Email: sales@bio-productions.com
With over two decades of experience in the formulation and manufacture of biological cleaning solutions, UK-based Bio-productions has supplied the cleaning industry with
Biological Stain & Odour Eradicator
for life’s little accidents
homes, vets’ practices and nurseries.
patch of green will be keen to show
more deep-rooted. Wild animal
C&M
WWW.BIO-PRODUCTIONS.COM
Micro Clean Biological Stain & Odour Eradicator Suitable for carpets, upholstery, fabrics & artificial grass Degrades all organic soiling including urine stains & odour Prevents odours & blockages in sinks, baths & showers Effective in drains & kitchen waste units Eradication of mould from flood damaged properties
5L
MC5-F
Suitable for carpets, upholstery, fabrics & artificial grass Degrades all organic soiling including urine stains & odour Prevents odours & blockages in sinks, baths & showers Effective in drains & kitchen waste units Eradication of mould from flood damaged properties T: +44 (0) 1444 244 000 E: sales@bio-productions.com W: www.bio-productions.com
WWW.CLEANINGMAG.COM
SEPTEMBER 2019 21
C&M
GRAFFITI REMOVAL, PRESSURE WASHERS & STREET CLEANING
The modern way to clean our streets Thomas Stuecken, chairman of OspreyDeepclean, reports on the benefits of using steam to keep our streets spotless. THOUGHTLESSLY discarded chewing gum is not
Before
After
only a nuisance to the general public, it is a huge headache to the authorities and FM companies who have to remove it from our pavements and roads. The British government alone spends in excess of £150 million every year removing, on average, 7000 tons of discarded chewing gum from the UK’s streets and it seems nowhere is safe from this anti-social issue.
The use of dry steam for cleaning up gum
Cordless technology continues to go from
uses exponentially less water, leaves no
strength to strength and could be just the tip
these unsightly deposits has been to blast
unsightly residues in its wake and is generally
of the iceberg. It has the potential to re-write
surfaces with high pressure water. Given that the
a much more ‘fit for purpose’ method of
the cleaning rules and completely change the
average pressure washer uses approximately
removing discarded gum deposits. Recent
current state of the cleaning industry. Simplistic
eight gallons of water per minute, a lot of water
technological developments in the field of dry
controls, cordless and virtually silent while in
is wasted - not to mention the trails left behind
steam have seen the introduction of cordless
operation, battery powered steam units could
(because the whole surface is not being cleaned)
machines for gum removal. These simple, easy
be coming to coming to a street near you!
which only serve to illustrate how dirty the
to use machines utilise rechargeable batteries
surface was prior to blasting!
to create dry steam using only clean cold
cleaning tool and OspreyDeepclean has always
tap water and an environmentally friendly,
firmly advocated that it is the ideal modern
biodegradable chemical. Gum deposits
tool for old fashioned deep cleaning practises.
are simply dissolved on contact and any
Discarded gum and graffiti are probably always
remaining residue is brushed away.
going to be an anti-social issue yet we can be
Traditionally, the favoured method to remove
The GB1 and GB Eco, part of the GumBusters
Dry steam is the original ‘chemical free’
confident that with the evolution of innovative
range by OspreyDeepclean, remove gum one
technology such as the GumBusters GB1 and
deposit at a time and operate for as little as
GB Eco we can keep instilling the positive ‘see
£2.50 per hour. The GB1 operates for up to five
it clean, keep it clean’ attitude to minimise the
hours on a single battery charge, the GB Eco up
impact it has on our world. In the meantime
to 2.5 hours. Both are silent during operation
- for all the existing gum deposits out there –
meaning they can be used in populated areas
‘who you gonna call…?!’
with minimal disruption.
WWW.OSPREYDC.COM
Setting standards on the street SETTING a high standard of clean and well-
Cleaning with high pressure is
Versatile all-rounders, the trailers can be towed
maintained streets, public areas and green
environmentally friendly, even when using
or mounted on to your existing vehicle, and
spaces contributes to people’s well-being
powerful 1000 litres per hour units - water
with on-board tanks (500 litres of water and 100
and will inspire others to take pride in where
consumption remains lower than a garden hose
litres of fuel) to allow for long intervals of stand-
they live. Pressure washers play a vital role
at 3500 litres per hour. Effective burners, highly
alone use. Kärcher’s hot water pressure washer
in keeping the streets clean, and with an
efficient heat exchangers and eco!efficiency
trailers can operate for over nine hours on a
increasing population and rising economic
mode noticeably decrease fuel use and
single tank of fuel and can also be connected
scrutiny there’s never been a greater need to
minimise emissions, while the higher pressure
directly to a permitted water supply. With no
deliver more for less. Kärcher’s professional
(and higher temperature) allows the use of
trailing water hose or electricity cables the hot
pressure washers are designed to help you to
cleaning chemicals to be reduced or even
water pressure washer trailer is portable and
clean smart by providing a one-stop solution for
eliminated entirely.
versatile thanks to specialist accessories such
even the most challenging of applications. Plus,
If there’s no water or power supply available,
with a wide range of accessories and detergents
take a Kärcher pressure washer trailer with you
available, cleaning has never been easier.
to deal with even the toughest of cleaning jobs.
22 SEPTEMBER 2019
as the gum removal nozzle which makes short work of the discarded nuisance. Continued on Page 24. WWW.CLEANINGMAG.COM
ADVERTISEMENT FEATURE
Only scratching the surface with traditional gel cleaners? Put the zest back into your floor cleaning with Bio-Productions Lemon Floor Gel EASY-PEAZY, lemon squeezy. A new
After damp-mopping floors, burnish
era of sanitary and sweet-smelling
to a shine once dry using a high-
floor cleaning has arrived.
speed floor machine and polishing
Market-leading UK chemical manufacturer Bio Productions
Lemon scented hard surface cleaner
Completely versatile, it can be used on sealed wood, vinyl, linoleum,
this addition to its portfolio of
rubber, glass, splashbacks, tiles and
environmentally-sympathetic
most hard surfaces. The result? Clean, lemon fresh
chemicals. A premium quality, lemon
results for schools, leisure centres,
scented floor gel for professional use
hotels, retail outlets, domestic, public
has helped mop up a series of recent
and commercial buildings. And that’s
floor cleaning contracts.
nothing to sniff at.
The pH neutral Lemon Floor Gel
Lemon Floor Gel
pad to rejuvenate jaded floor finishes.
is getting rave reviews about
alternatives to traditional harsh
C&M
For more information on the
was designed for a specific customer,
Lemon Floor Gel and the Bio-
who required a non-hazardous,
Productions range call
greener alternative to their existing
01444 244000
cleaning agent. The resulting
Email: sales@bio-productions.com
Bio-Productions formula was
WWW.BIO-PRODUCTIONS.COM
Lemon Scented Hard Surface Cleaner Fast removal of daily grease & grime. Low foaming. Long lasting fresh lemon fragrance. Highly diluteable (50:1). Ideal for hand/damp mopping, spray cleaning & machine scrubbing. Suitable for floors and surfaces including: tiles, sealed wood & cork marble, granite, PVC, linoleum, resin, vinyl & safety floors. pH Neutral (6.5 - 8).
independently blind-tested against two industry equivalents and wiped the floor with them. Lemon Floor Gel has given the competition a clean pair of heels in quality, viscosity, colour, fragrance and performance. This innovative product has been awarded an ‘A rated’ external audit accreditation as a result. Providing a twist on the traditional lemon floor gels available, the Bio-Productions formula can be diluted up to 1:50 times to suit light, medium and heavily-soiled surfaces that require regular maintenance. Its unique
Fast removal of daily grease & grime. Low foaming. Long lasting fresh lemon fragrance. Highly diluteable (50:1). Ideal for hand/damp mopping, spray cleaning & machine scrubbing. Suitable for floors and surfaces including: tiles, sealed wood & cork marble, granite, PVC, linoleum, resin, vinyl & safety floors. pH Neutral (6.5 - 8).
low-foaming formulation is ideal for both hand-
T: +44 (0) 1444 244 000 E: sales@bio-productions.com W: www.bio-productions.com
mopping and machine floor scrubbing.
WWW.CLEANINGMAG.COM
SEPTEMBER 2019 23
C&M
GRAFFITI REMOVAL, PRESSURE WASHERS & STREET CLEANING
Continued from Page 22. Walls, bridges, benches and tunnels are often the victims of an unscheduled facelift at one time or another, and the highly mobile trailer
of surfaces, reducing the worth of valuable assets and ultimately costing more in remedial maintenance than in preventative cleaning. It has been suggested that cleaning up the
can easily get into those isolated spots favoured
visible signs of disorder like graffiti, vandalism
by graffiti artists, while Kärcher’s rotary nozzle
and littering will prevent more serious crime as
combines the cleaning power of a pencil jet and
well. The ‘broken windows’ theory does seem
the area coverage of a fan jet to tackle heavy
to support the fact that gum is less likely to
contamination. The hotter the better when it
be dropped on a pristine pavement, or graffiti
comes to graffiti removal - by simply reducing
applied to a clean wall. By nature, the places in
the water flow maximum temperatures
which antisocial behaviour occurs are out of the
can be reached. Kärcher also provides dry
way, often remote and hard to access or, in the
ice cleaning for specialist graffiti removal
case of bus stops and children’s playgrounds,
applications. Aesthetic purpose shouldn’t
empty at night.
be the main drive behind these cleans - as dirt builds up it accelerates the deterioration
Daniel Took, professional product marketing manager at Kärcher, said: “With public areas it’s always best to act fast and at the first sign of graffiti or vandalism. Cleaning tasks of this nature can seem like a daunting prospect, time consuming and costly, but Kärcher Professional pressure washers are designed to be simple and straightforward to use. We were thrilled to again join forces with environmental charity, Keep Britain Tidy, to bring the ultimate spring clean to a local walkway near Gosford Primary School in Coventry earlier this year, after they were nominated by a local campaigner in the area. Kärcher’s expert cleaning team visited the site with hot and cold water pressure washers as part of a bid to restore community pride and boost emotional wellbeing.” WWW.KARCHER.CO.UK
Getting to grips with graffiti TASKI Sprint Spitfire from Diversey is a powerful,
steel surfaces, and dries quickly without
ready-to-use heavy duty cleaner that is ideal
leaving streaks or traces. The formulation is
for removing graffiti and other stains from most
freshly fragranced to create a pleasant odour
the pad is simply rinsed under a tap, squeezed
alkaline resistant hard surfaces. Its powerful
which means it is suitable for public areas and
to remove excess moisture and then rubbed
formulation is based on a mix of detergents
enclosed spaces.
gently over the mark to remove the stain.
spots from ceramic cooker hobs. No sprays or cleaners are necessary because
When graffiti is present on sensitive surfaces
Rinsing with clean water regenerates the pad
vegetable oils. It is also efficient for removing
the Taski Wipeout Sponge from Diversey offers a
which can be used again and again until the
stains such as ink, marker, pencil, lipstick, black
chemical free cleaning option. This spot cleaning
white foam has worn away.
heel marks, smoke films, and greasy food.
pad removes stains from surfaces using water
and solvents that quickly removes mineral and
Despite the availability of excellent products
alone. The specially designed white polymeric
to deal with graffiti and other annoying stains
onto a cloth or sponge and applied to the
foam cleaning pad is soft, gentle and flexible
it always pays to prevent these becoming a
stained surface. It can be left for a short while
which means it can be used on many surfaces
problem in the first place. Diversey offers a
and agitated if required before the affected area
without the risk of scouring or scratching.
wide range of finishes and sealers for floors
For light soiling Taski Sprint Spitfire is sprayed
is wiped clean. For tougher stains the product
Taski Wipeout Sponge is especially suitable for
that help prevent paint and other stain-causing
is sprayed directly onto the stained area,
cleaning surfaces such as plastics and ceramics
chemicals from entering porous surfaces. This
scrubbed to speed up the cleaning process and
where strong chemicals, abrasive materials or
helps to reduce the impact of spots and stains
allowed to act before wiping clean.
scouring powders could cause damage. Potential
and ultimately makes them easier to remove.
Taski Sprint Spitfire is supplied ready to
applications include removal of minor graffiti on
The business can provide advice on the best
use in 750ml spray bottles. It is easy to apply,
buses and trains, clearing accidental permanent
products to protect each type of surface.
does not require rinsing except on stainless
marker from whiteboards, and cleaning stubborn
WWW.DIVERSEY.COM
24 SEPTEMBER 2019
WWW.CLEANINGMAG.COM
01403 273 444
sales@tce.org.uk • www.trafalgarcleaningequipment.co.uk
TCE-M/M+ HOT WATER HIGH PRESSURE CLEANER ON TRAILER Autonomous and aerodynamic hot water high pressure cleaner on trailer, fitted with the newest ‘green’ technologies.
Cleaning with cold water is also possible. Thanks to the implementation of DiBO’s GreenBoiler combined with the intercooling, there is a fuel saving of 33% compared with the traditional trailers on the market. n New and advanced track & trace system n Electronic level indication for fuel and water tank n Electronic gas regulation with automatic speed control n Industrial diesel engine with preheating of the water in the tank via heat exchanger. This saves up 15 % fuel for the burner n 33 % total fuel saving by combining GreenBoiler and heat exchanger n 110 kW GreenBoiler + 20 kW Intercooling = 130 kW heating capacity n Run dry protection on water and fuel tank
GUM & GRAFFITI REMOVAL UNIT, SINGLE AXLE TRAILER
VAN MOUNTED GUM & GRAFFITI REMOVAL UNIT
These units are designed to clean where neither power nor a water supply is available. They are mounted in a galvanised trailer and bodywork to prevent any metal corrosion. Inside this bodywork is a plastic baffled water tank allowing up to 3/4 hours constant use. The front and rear of this unit are hinged to allow easy access for daily operation, routine maintenance and storage facilities, and they are lockable for security.
The Trafalgar Van Mount unit is the ideal solution for removing gum, graffiti, street cleaning and many other industrial cleaning applications. The onboard tools are completely self-contained and 100% mobile and is the quietest in its class making it perfect for working in residential areas.
Unit C, Foundry Close, Horsham, West Sussex. RH13 5TX 01403 273 444 • sales@tce.org.uk • trafalgarcleaningequipment.co.uk
C&M
SPECIAL REPORT
Celebrating 50 years of innovation In its 50th anniversary year, Rawlins MD James White reflects on some of the major developments over the five decades and the continuing role of innovation in the cleaning industry. 1969 he set up his own company to introduce the first tub vac. Small and easy to manoeuvre,
took over the mission of improving cleaning
and pull along instead of push, the tub vac
through innovation. Rawlins remained in the
was a welcome innovation for cleaning teams.
vanguard, not least in vacuum development,
Today, tub vacs are probably the most widely
introducing the first commercial battery vacs
used vacuum cleaners in the UK.
and water-filled vacs in the UK. The company
One of Rawlins’ biggest customers in those
also secured the exclusive UK rights to
early years was his former employer. This great
Waterhog entrance mats, manufactured in the
entrepreneur had established what was to
USA. Again, these innovative matting ranges of
become a pattern - innovate, educate often-
The Andersen Company remain an important
sceptical buyers, and secure markets for new
part of our offering today.
products. Early clients included a local authority
AMONG its other landmarks, 1969 was the year
When Denis retired in 1988, his son Stephen
Stephen Rawlins also oversaw the
DSO (direct services organisation) and Rawlins
company’s investment in our strategic Sutton
went on to supply the public sector’s central
Coldfield warehouse and distribution centre,
procurement bodies, which remain important
consolidated our position as a specialist
to our company to this day.
supplier of cleaning equipment to the
Denis was a true innovator, and inculcated
education sector and local authorities, and
of the first manned lunar landing by Apollo
in the company a drive to exploit technologies
led the industry with innovations in warranties
11, and it saw the two millionth Mini car roll
that would improve cleaning, as the timeline
and customer service. These developments
off the production line. While not a giant leap
shows. A notable example was the Nilco upright
provided the solid foundations that would see
for mankind or British industry, there was a
vacuum developed in conjunction with a major
Rawlins trade through the 2008 financial crisis
smaller step taken by one man in the cleaning
contract cleaning company in 1975. Rawlins
and subsequent recession.
sector 50 years ago that would lead to great
helped develop and then launched the world’s
Rawlins was also ready for the next chapter
strides in efficiency.
first two-motor upright vacuum five years later.
in its evolution which began in 2012 when SGI
Denis Rawlins had quit his job with a large
As the brush was now powered, this meant that
Group acquired the company. It backed and
machine and chemical manufacturer after they
uprights could give carpets, for which they were
encouraged the Rawlins passion for bringing
rejected his idea for a new vacuum machine. In
designed, a much deeper clean.
innovation to the cleaning market.
26 SEPTEMBER 2019
WWW.CLEANINGMAG.COM
SPECIAL REPORT
C&M
In 2014 Rawlins won the exclusive UK rights for Kaivac’s No Touch Cleaning System. The REN Clean escalator cleaning system was introduced in 2016, and was soon followed by Spacevac high-level cleaning in 2017. On the back of these and other developments, and the company’s longestablished philosophy, last year we launched ‘Return on Innovation’ to the commercial cleaning and FM market. This package encapsulates the entrepreneurial approach of our company’s founder - updating it for the modern day - and the sustained 50-year Rawlins track record of pioneering products and equipment that deliver improved results that are measurable and cost-effective.
there may be to conventional approaches. Redefining ROI in this way is in line with
This is why Rawlins has championed the use of ATP monitors for measuring scientifically the
the Rawlins vision ‘to inspire, challenge,
universal (adenosine triphosphate) marker for
which can lead to box-ticking and sourcing
care’. Our aim is to inspire the cleaning
animal, bacterial and mould cells to confirm
technically sophisticated kit for the sake of it,
industry to challenge traditional cleaning
that surfaces are hygienically clean. Why the
rather than improved performance. Investment
methods out of our shared duty of care for
company campaigned to ‘Chop the Mop’
decisions should be determined by the financial
building users and the results of cleaning. So
and replace outdated, unhygienic cleaning
return - but not to the exclusion of measuring
cleaning equipment needs to produce both
practices. And why Rawlins has assembled its
actual cleaning results on the ground or
better financial returns and cleaning results
Return on Innovation range of 10 core product
considering the sometimes novel alternatives
that are measurable.
lines that enable clients to invest smarter to
Today, innovation is an industry buzzword
maximise their ROI in its widest sense.
Landmarks in cleaning and the history of Rawlins
This is the way to accelerate returns and achieve excellence in daily cleaning
1969 The UK’s first tub vac, the Toppy, arrives as Denis Rawlins Ltd is founded.
consistently. So the cleaning industry can
1974 Acquires Nilco agency for the UK from Electrolux.
consign to the past the added expense of
1974 Becomes approved supplier to Yorkshire Purchasing Organisation.
deep cleans and premises that are left in an
1975 New Nilco upright vacuum developed in conjunction with a major contract cleaner. 1980 A world first as new two-motor upright vacuum is developed. 1987 Introduces Litterbug range of Eco sweepers. 1990 First carpet shampooer developed that also scrubs hard floors. 1993 Purchase rights for Waterhog entrance mats as sole agent in UK. 1993 Introduces Mastervac range of tub vacs to UK. 1995 Introduces the first commercial battery vacs to the UK. 1996 Introduces the first commercial water-filled vacs to the UK. 2000 Moves to 23,000-square-foot warehouse. 2004 First company to offer extended warranties on mats and vacuum cleaners. 2005 First company to offer satisfaction guarantee on all products. 2006 Launch of MATS4U website. 2012 Acquired by SGI group.
unhygienic state. Efficient cleaning methods that are fit for purpose are also essential if we are to polish the image of our industry by making cleaning a truly professional service. This willingness to challenge old-fashioned ways of doing things - and openness to incisive innovations - makes Rawlins industry disrupters. It is not a term that Denis Rawlins would have recognised, though it echoes how he approached and embraced change. At a time when innovators are once again inspiring new eras of moon and space travel, and electric and autonomous vehicles, our industry may have to wait in line for the spin-off advances in batteries, alternative materials and more sustainable cleaning solutions. But in the
2014 Negotiates exclusive rights to distribute Kaivac in the UK.
meantime, we can and should continue making
2016 Negotiates exclusive rights to distribute REN Clean in the UK.
valuable, incremental gains through innovation.
2017 Negotiates exclusive rights to distribute Spacevac in the UK. 2018 Promotes Return On Innovation for the commercial cleaning industry. WWW.CLEANINGMAG.COM
That is the spirit in which we celebrate our 50th anniversary year. WWW.RAWLINS.CO.UK SEPTEMBER 2019 27
C&M
SPECIAL REPORT
It’s time we washed our hands of poor washroom hygiene Paul Doble, chief commercial officer at washroom services provider phs Group, reports. featured in the Journal of Environmental Health found that only 5% of people wash their hands long enough to kill germs after they go to the toilet and only two in three people use soap. This is pretty significant when you consider the average person’s hands carry at least 3000 different bacteria and faecal bacteria is present on 26% of hands in the UK. With hand washing cited by the Hygiene Council as the most effective thing you can do to reduce the spread WHEN it comes to the cleanliness of your
of infectious diseases, tackling hand hygiene in
options for either push or automatic soap
washroom, you may have high standards.
the washroom is of utmost importance.
dispensers which don’t clog or drip, are always
However, are these standards being
As a responsible organisation, you don’t want
regularly replenished and, for maximum
compromised by your washroom users? It’s
to expose your staff or visitors to the spread
hygiene, incorporate antibacterial protection
obvious that washrooms are a place where
of bacteria. Therefore, the onus lies on you to
built in which is proven to reduce the spread
germs can harbour and bacteria can grow
increase hand hygiene within your washrooms
of pathogenic germs such as E. coli, MRSA and
but in spite of any cleaning routine you may
and take measures to increase not just the level
Salmonella. When choosing soap, ensure it
implement, the behaviour of people using
of handwashing but its effectiveness.
offers both a moisturising and antibacterial
your facilities may undo your good work. At the centre of this is hand hygiene.
At a fundamental level, providing the
element so it’s not only killing germs but leaves
right facilities is key. While the provision of
hands soft - making hand washing a pleasanter
hand cleaning and drying facilities is a legal
experience. Want to go one step further? Add a
fail to wash their hands after using the toilet.
requirement for a business, it makes sound
hand sanitiser, particularly for areas where soap
One study conducted at a motorway service
business sense to invest in products which will
and water aren’t available.
station toilets found that while 99% of people
be reliable and readily available. Moreover, any
claimed to have washed their hands, electronic
enhancements will improve user experience
hand drying. Germs can be transferred more
recording devices found that only 32% of men
meaning people will likely spend more time
easily to and from wet hands and researchers
and 64% of women actually did. Another study
in your washroom. Explore your purchasing
have concluded that careful hand drying is
Research has proven that too many people
After handwashing comes the necessity for
a critical factor. Here enters the debate over which is best - hand dryers or paper towels. If you’re main concern is the initial cost outlay, paper towels seem like the cheaper option. On the other side of the coin, while hand dryers may require a larger initial investment, there isn’t the need for constant replenishment and there’s also the alternative, affordable option of a low cost monthly rental. Our research shows that switching to hand dryers can save £1000 a year, per washroom. Based on 150 dries a day, the cost of paper towels will be around £4.50. In comparison, drying the same number of hands with an efficient hand dryer such as one from the phs Airstream series will cost just 8p a day. The switch has also helped save one of our large corporate customers 175 black bin bags of paper towel waste a day. This range also has advanced hand drying technology utilising HEPA grade air filtration, reducing the spread of 28 SEPTEMBER 2019
WWW.CLEANINGMAG.COM
SPECIAL REPORT
C&M
germs. When deciding between hand dryers and paper towels, the choice is really down to your individual requirements. If you choose towels, the key is to make sure they remain replenished and if you choose hand dryers, ensure they are fast and efficient so users can dry their hands quickly without queues building up. Making your washroom a pleasant place to visit means that users may be less inclined to dash out as quickly as possible. Research has found that the cleanliness of your washroom has a direct correlation to how well people wash their hands, influencing the likelihood of hand handwashing and the length of washing time. Implement a strict cleaning routine and make it clear where users can report any issues in between checks. In addition, consider air fresheners for a welcoming fragrance. Interestingly, we’ve seen an increase in demand for air purifiers from our customers
previously avoided due to the risk of odour. It’s
consider putting up hand washing reminders
which physically clean the air, removing
a win-win for everybody.
and guides to help boost compliance and
99.9% of harmful germs, particulates as well
The final piece of the puzzle to promoting
educate people not only about the importance
as odours. The effect is so powerful that one
good hygiene is by prompting. It’s been proven
of hand washing but also the most effective way
of our customers has been able to start using
that hand washing frequency and times
to do so.
public space near their washrooms which they
increase when a sign is present. Therefore,
WWW.PHS.CO.UK
DON’T MISS THE REGIONAL CLEANING SHOW FOR UK CLEANING, FM & WASTE PROFESSIONALS RESERVE YOUR STAND NOW MEET OVER 2,000 REGIONAL TRADE VISITORS Organised by
Official media partner
ORGANISED BY THE INDUSTRY FOR THE INDUSTRY
WWW.CLEANINGSHOW.CO.UK/MANCHESTER WWW.CLEANINGMAG.COM
SEPTEMBER 2019 29
C&M
SPECIAL REPORT
Ultra-pure water…on tap The filling stations are open 24 hours a day, 365 days of the year, meaning customers do not need to worry about opening hours or weekend closures. Spotless Water is rolling out over 350 stations throughout the UK, meaning large companies with multiple vans in different areas can top up their tanks wherever they are that day, and with almost 40 stations already open, water is already conveniently accessible for many customers. The process is simple and efficient with no contracts, commitments or monthly payments to worry about. When a customer signs up SPOTLESS Water offers a self-service,
for a Spotless Water account (free to do) a
ultra-pure water distribution network for the
welcome pack is sent out in the post. This will
cleaning industry, providing high quality pure
include information on local filling stations
information logged (including date, time,
water at a cost effective price. With multiple
and the account key fob(s). Key fobs are
location of transaction, and the key fob used
self-service filling stations located throughout
what make the process so simple. Company
to dispense the water). This is great for larger
the UK, obtaining ultra-pure water has never
accounts will have an amount of credit
companies as each van in the fleet can have its
been easier. Spotless Water filling stations
loaded onto them and every time a key fob
own key fob, there is no limit on how many key
are situated around the UK and are based
is swiped to dispense water the filling station
fobs one account can have, and they can all
at a number of easy access locations, often
will deduct the payment from the customer’s
link to the main account.
partnered with cleaning and maintenance
credit balance. The transaction is added to the
supply shops.
customer’s account history, and all relevant
Once the key fob has been received, Spotless Water customers can drive to a filling station, swipe the key fob and dispense the desired amount of water (so long as there is sufficient credit on the account). The invoice will then be added to the account and the ultra-pure water is ready to use. The ultra-pure water is produced using advanced technology to ensure the water is always measuring 0TDS in order to produce the best possible results. Spotless already has in excess of 7000 customers, ranging from smaller sole trader companies to larger corporate companies, including Mitie, Nationwide Window Cleaning, JV Price, and OCS. If you would like to know more, sign up for a free account, or locate your nearest filling station, please visit: WWW.SPOTLESSWATER.CO.UK
30 SEPTEMBER 2019
WWW.CLEANINGMAG.COM
CONTRACTS
C&M
Continued from Page 15.
partnership even further and we are sure this
safe and secure for the 4 million shoppers it
latest dual services contract will benefit our
attracts each year.
retail partners and shoppers too. It is imperative that we support and strengthen the community
The centre’s SIA licensed security officers continue their employ with The ExcluSec
spirit by providing a safe, secure and clean
Group and are continuing their training and
shopping environment and The ExcluSec
development programmes. The on-site
Group, along with its on-site teams, can provide
security team has achieved great successes
this as well as providing a friendly face and
over the past 12 months, minimising retail
assistance when required. The ExcluSec Group
crime, enhancing customer service delivery,
is in the top 2% of all SIA approved contractors
increasing retail liaison, and assisting with first
in the UK and is NSI Guarding Gold accredited. The ExcluSec Group is a member of BIFM, is
aid incidents in centre. floor tiles. The team includes a back of house
Safe Contractor approved and accreditations
to The ExcluSec Group under TUPE and
provision, cleaning and maintaining the service
include ISO 9001 and IIP Gold which it has
will also complete comprehensive training
yard and centre’s service corridors. In addition,
proudly retained over the past few years.
and development programmes including a
the back of house team also provides a waste
Spinning Gate Shopping Centre is excited to
company induction, refresher training and
management service, collecting and processing
be working in partnership with The ExcluSec
customer service training. The centre cleaning
waste from centre stores.
Group, an experienced service partner. It was
The centre’s cleaning team has transferred
team has launched the centre’s new cleaning
Karen Cox, centre manager of the Spinning
imperative that we appointed a company that
uniform, dual branded with The ExcluSec Group
Gate Shopping Centre, said: “The ExcluSec
is proficient in delivering core competencies
and Spinning Gate. The cleaning team provides
Group demonstrated its commitment to
of security, cleaning and customer service to
a cleaning service front of house, ensuring the
excellence whilst working with us at Spinning
enhance our shopper experience.”
daily cleaning of 1377 sq meters of mall ceramic
Gate during 2018. We are excited to extend this
WWW.SPINNINGGATE.CO.UK
M&E contract awarded at Broadgate ABM Technical Solutions has been appointed
technical services provider will offer full on-site
as M&E service partner at Broadgate, a 32-
management and contract support teams.
acre mixed-use neighbourhood in central
Nick Tanti, technical solutions interim
London. Jointly owned by British Land and
managing director at ABM, said: “We are
GIC, Broadgate is the largest pedestrianised
looking forward to a successful partnership
neighbourhood in central London and plays host
with British Land at this iconic city
to over 100 cultural events annually. A £1.5 billion
neighbourhood. Their investment in both
investment into the neighbourhood will deliver
new and refurbished buildings makes a great
4.9 million square feet of new and refurbished
environment for not only modern workspaces,
workplaces, retail space and restaurants.
but areas that can be used by the general
As M&E service partner, ABM Technical
public. We recognise that Broadgate’s world-
Solutions will ensure that Broadgate
class service delivery to their tenants is the
remains compliant, as well as a comfortable
standard to achieve and we are proud to be
environment for tenants and visitors alike.
one of their chosen service partners.”
With a taskforce of 75 individuals, the
WWW.ABM.CO.UK
Salisbury secures £1 million of new contracts SALISBURY Group has won four new contracts
Group managing director, Andrew Lunt,
include a leading retailer with over 90 stores
said: “Salisbury Group has grown year on year
in major cities and towns, a technology-led
since its inception and the first half of 2019 has
transport firm, an international art services
started with some excellent new additions to
business, and a significant new entrant into the
our national contract base. We look forward to
retail energy market.
continuing this growth and further expanding
The range of services Salisbury will deliver
WWW.CLEANINGMAG.COM
in mainland Britain within 60 minutes.
worth £1 million per year. The new contracts
our unique market proposition of offering
includes engineering maintenance and facilities
truly national breadth with investment in local
and compliance services at sites across the UK.
management expertise and responsiveness.”
Salisbury’s footprint means it can reach any site
WWW.SALISBURYGROUP.COM SEPTEMBER 2019 31
C&M
PRODUCT NEWS
THE UK’s leading cleaning and janitorial suppliers gathered together recently to celebrate at the annual Jangro Supplier Awards. The 2019 winners were revealed at a ceremony, which took place at the Forest of Arden Marriott Hotel & Country
Jangro announces award winners
Club in Coventry. The awards programme has been running for many years, and began with a single award for supplier of the year. Today, there are five categories which recognise excellence in environmental and sustainable initiatives, product quality, sales support, and service support. The winners this year were: Best Enviro & Sustainable Initiative 2018: Colpac Packaging. Best Product Quality 2018: Evans Vanodine.
Best Sales Support 2018: Metsa Group. Best Service 2018: Robert Scott. Supplier of the Year 2018: Metsa Group. Joanne Gilliard, CEO at Jangro, said: “The awards are open to all Jangro approved suppliers - which in itself is not an easy status to achieve. These awards not only recognise our suppliers’ excellence, but also help ensure that our goals are aligned. We are proud that this has become a key event in the industry’s calendar, and commend all the fabulous work that has taken place over the past year. Congratulations to all this year’s winners!” WWW.JANGRO.NET TOILETS - we all need them and use them, yet they are one of the biggest sources of customer complaints in venues. Closomat, a leading provider of away from home assisted accessible toilets, has developed a unique package to help reduce at least some of the problem. It is offering a service and maintenance option to cover the key fixtures within Changing Places toilets - the height adjustable adult sized changing bench, height adjustable washbasin, ceiling track hoist, and wash & dry toilet. “A survey found that toilets were the second most common cause of complaint in restaurants,” said Ian Tomlinson, Closomat’s commercial director with special responsibility for servicing and Changing Places. “If you need help - as users of Changing Places do - it is even more of an issue. The equipment is essential to your ability to ‘go’ when away from home. It is therefore crucial it is
Providing comfort in customer service
properly looked after. A service agreement means the potential headache of remembering to organise an annual check and service the equivalent of an MOT - and of wondering who to contact should there be an issue, is eliminated.” WWW.CLOSOMAT.CO.UK
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PRODUCT NEWS
C&M
IF people have not washed their hands properly they can spread germs
Gojo launches Purell Perfect Placement programme
onto the door handle and the other surfaces that they touch when they leave the washroom. In fact, research has revealed that one single contaminated door handle can infect up to 60% of the occupants of a building within just four hours. To help tackle this problem and break the chain of infection, Gojo has launched the Purell Perfect Placement programme. Designed to encourage hand hygiene compliance and reduce the number of germs leaving the washroom, the Purell Perfect Placement programme recommends placing a dispenser by the
washroom exit door. It should be positioned between 36” to 46” above the floor, on the handle side, which is the perfect height to trigger proper hand hygiene behaviour and prevent the transmission of bacteria from door handles. Customers who partner with Gojo also have access to a host of Purell Perfect Placement marketing materials. Chris Wakefield, vice president, European marketing and product development, Gojo Industries-Europe Ltd, said: “Sanitising hands has been proven to help break the chain of infection yet shocking statistics still show that proper hand hygiene protocol is not being followed. One in four people, for example, do not wash their hands after using the washroom, and of those that do, 46% are not washing for long enough to be effective. When you also consider how quickly and easily infection can spread, through direct and indirect touch, it’s clear that washroom users need an extra prompt to clean their hands. The Purell Perfect Placement programme is designed to do just that – placing a sanitising dispenser at washroom exits offers that much needed additional opportunity for hand hygiene.” WWW.GOJO.COM
INNUSCIENCE is launching an Internet of Things (IoT) based product monitoring system. Its system - Connected Cleaning - works by monitoring product usage, which is then reported on a monthly basis against the budget per site. A key benefit of this system is to allow the proactive management of any deviations from budget that could potentially occur. InnuScience can achieve the upfront results of strong chemical products by using biological actives - fermentation extracts, enzymes and microbes - to create a residual cleaning action that boosts standards. Nick Winstone, UK managing director
IoT product monitoring system launched
of InnuScience, said: “InnuScience is passionate about providing high performance, responsible products that leave lasting impressions, so that you can go green without compromising the quality of your cleaning. Our revolutionary biotechnology products offer superior performance and unrivalled value for money. They are also planet conscious and people friendly. Technology has the ability to transform the way we clean and the way we control the budgets around cleaning product spend. By monitoring our customer spend on cleaning products we can ensure that savings are being delivered and that product usage is optimal per customer site.” WWW.INNUSCIENCE.COM
WWW.CLEANINGMAG.COM
SEPTEMBER 2019 33
C&M
PRODUCT NEWS
WHEN it comes to testing portable
HPATs to simplify portable appliance testing
appliances, the HPAT Series of portable appliance testers from Martindale Electric - one of the most trusted brands in electrical safety - now includes the HPAT400 and new updates to its existing range, to enable both contractors and competent in-house personnel to quickly and safely verify the electrical safety of all types of appliances.
Designed to perform safety checks in accordance with the IEE Code of Practice, the lightweight HPAT Series of handheld testers are designed for ease of use with one button automatic testing and ultimate portability. The compact design with bright backlit display, provides the perfect solution for testing in all locations, particularly under a desk or behind a monitor, where lighting may be restricted. Easy to use, the new HPAT400 from Martindale Electric is an affordable, battery powered PAT tester. Suitable for Class I and Class II appliances, the new basic tester incorporates large pass/fail WWW.MARTINDALE-ELECTRIC.CO.UK
with the launch of new coloured brushes. Compliant with the NHS national colour
SALES DIRECTOR
Vanessa Van Santen-Smith Vanessavss@quartzltd.com 01737 855041 BUSINESS DEVELOPMENT MANAGER
Michelle Andrews michelleandrews@quartzltd.com 01737 855086 PRODUCTION MANAGER
MANAGING DIRECTOR
TRUVOX International has scrubber dryer range
Neil Nixon neilnixon@quartzltd.com 07957 713316
Carol Baird carolbaird@quartzltd.com 01923 437619
indicators and simple connection instructions on the tester.
extended its Multiwash
EDITOR
Multiwash range extended to reduce risk of contamination
coding scheme for hospital
Steve Diprose CEO
Paul Michael PAID SUBSCRIPTIONS & CIRCULATION ENQUIRIES
Elizabeth Barford subscriptions@quartzltd.com 01737 855028
cleaning materials and equipment, they help to reduce the risk of cross contamination. The distinct red, yellow, green and blue colours make it easy to separate tools into their correct area of use, supporting operatives and helping to raise cleaning standards. The brushes, which are easy to change and wash, are ideal for maintaining tiled floors, effectively scrubbing grout lines clean. Suited for hospitals, nursing homes, leisure facilities, schools and hotels, the brushes are designed to be used in accordance with industry standards as follows: Red brushes for washrooms. Yellow for isolation zones. Green for catering departments, ward kitchen sections and food service at ward level. Blue for general areas including wards, departments and offices. WWW.TRUVOX.COM RAMON Hygiene Products has recently completed the construction of a brand new warehouse at its Thurmaston Boulevard site. This new facility will provide improved availability for customers and greater
‘One stop shop’ for janitorial distributors
capacity for new products. After two years of planning and six months to construct, this new 21,000sq.ft building represents a multi-million pound investment. Its 14 aisles hold an additional 3000 pallets and will be mainly used
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for the storage of imported finished bulk goods, bulk manufactured lines and imported raw materials. Currently Ramon imports around £7 million worth of goods annually. The new building eliminates the need for third party warehousing. With the construction of this new building all goods can be held on site, providing greater availability and service for customers. The construction of the building itself is not the only improvement the company has made. Stock will be managed with the introduction of a new warehouse management system. This will provide greater operational efficiency and also improve quality procedures in line with the company’s BRC accreditation. WWW.RAMONHYGIENE.CO.UK 34 SEPTEMBER 2019
ISSN: 1473 723X © Quartz Business Media, 2019 All rights reserved. No part of this publication may be reproduced in any form or by any means, without prior permission of the copyright owner. Printed by Pensord Press Ltd, Cardiff, UK
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THE UK'S FIRST 24 HOUR, PURE-WATER NETWORK FOR THE CLEANING INDUSTRY
Filling stations within a short drive of each other Perfect for larger companies with multiple vans Open 24/7, 365 days a year Environmentally friendly Guaranteed 0TDS pure-w
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- No set up cost, ongoing maintenance or hassle - All power and water is paid for by Spotless Water - Increased daily footfall and revenue to shop - Small space needed the size of one car park space for filling station If you are interested in becoming a Spotless Water partner, please get in touch with us at: accounts@spotlesswater.co.uk
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