Member Satisfaction Survey 2020
Thank you for you feedback!
We value the views and opinions of Queensland Country Health Fund Members. In January 2020, we invited our Members to complete a satisfaction survey to find out what we do well and the areas where we can improve. Here's what you told us:
2,139
Communication with our Members
Members shared their
60% of Members that have interacted with us
thoughts with us and
over the past 12 months said that enquires are
completed the survey*
always taken care of on-the-spot. 71% of Members who have interacted with us say it is always an easy process.
93% of Members are satisfied with their health fund membership*
67% have phoned us in the last year.
* 62% were very satisfied and 21% were somewhat satisfied.
Of those who called: 83% were very satisfied with the telephone service they have received (in terms of problem solving and the advice given).
Claiming 90% of Members have NOT had a claim rejected or unpaid in the last year. 83% of Members that have claimed in the last year were very satisfied with the speed of their claim payment. 88% of Members were very satisfied with their claiming experience when they swiped their Membership Card at the provider. 95% of Members who have claimed via the Mobile App have been satisfied with the service.
20
Queensland Country Health Fund • Living Healthy Winter / Spring 2020
