From the Executive Manager Welcome to the Winter / Spring
returned to work and be able to
lifted and our Mackay team are
edition of Living Healthy!
accommodate the new premium.
ready and looking forward to seeing
With a healthy dose of
We were still able to implement
understatement, it is fair to say
some positive changes to policies
a lot has changed since the last
on April 1 including improving the
edition of Living Healthy! I hope this
simplicity of our benefits and
edition finds you and your loved
optical benefit improvements.
ones well and in good spirits.
Prior to October 1 we will
The impacts of Covid-19 are ongoing and although Australia has done well so far on the health aspects of the pandemic, we are not out of the woods yet. The economic and social impacts from the pandemic are continuing and will certainly shape our lives for the
patients. I would like to take this opportunity to welcome Dr Isabella Ihle, Dariannah, Sam and Melina to our Queensland Country family. If you have any general dental needs, please contact the Mackay team
communicate with those Members
on 1300 555 376.
who were scheduled for a premium
Speaking of our dental team, during
increase and reconfirm the new premium amount. During February our new Mobile App was launched and was well received by both Members and staff, if you haven’t had a chance to have a
the restrictions on dental services, some of our dental staff were given the opportunity to assist in other areas of the business including our Member Care Team. The Member Care Team was an initiative put into
foreseeable future.
look and explore please download
place during restrictions to check in on some of our older Members
Queensland Country Health Fund
it from the Apple App store or GooglePlay store today. The coming
and to see how they were coping
year will see further enhancements
during the height of isolation. Whilst
to the App including a new “secure
our Members really appreciated
Inbox” feature which will allow
these calls, our staff were the real
Queensland Country to send
winners. The team enjoyed the
important information to Members
opportunity to chat to Members,
without the need for letters.
listen to their personal stories and
staff were able to transition very quickly to working from home and our overall Member service remained unchanged during these trying circumstances. We continue to offer financial hardship packages to our Members and I encourage any Member who is feeling the financial strain due to Covid-19 to contact
In mid March we opened our newest dental practice, Queensland
hear about their long standing history with Queensland Country.
Country Dental Mackay located at
Let’s hope the remainder of 2020
24 Sydney Street. Unfortunately,
sees our economy bounce back
As you may be aware, Queensland
the opening was short lived with
strongly and that we continue to
Country also delayed our April 1
Covid-19 restrictions implemented
keep the spread of Covid-19 under
premium increase to October 1
and immediately all dental
control.
due to the uncertainty around the
practices across Australia were
financial impact of Covid-19 on
limited to providing emergency only
our Members. The hope is that by
dental services. The restrictions
Glenn Seri
October 1 most Members will have
on dental services have now been
Executive Manager
the Health Fund as soon as possible.
Healthy Regards,
Queensland Country Health Fund • Living Healthy Winter / Spring 2020
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