REIC Exchange: Summer 2016

Real Estate Institute of Canada

EXCHANGE 2016 August

www.reic.ca

MAKING CONNECTIONS INSIDE REIC News Pursuit of Excellence Award Recipients REIC Membership Milestones Property Management - A Matter of Perspectives Real Estate Stigma Without Ethics, None of This Works ...and more

INSIDE THIS ISSUE

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REIC NEWS NOUVELLES DE L'ICI MESSAGE FROM THE PRESIDENT MESSAGE DU PRÉSIDENT REIC NATIONAL BOARD

SECRETARY/TREASURER Winson Chan, FRI, CRES

EDITOR Pam Seran-Wallace, Manager Communications and Marketing ASSISTANT EDITOR Britny Rode, Marketing and Communications Coordinator ABOUT REIC

REIC PURSUIT OF EXCELLENCE AWARDS PROPERTY MANAGEMENT A MATTER OF PERSPECTIVES QUÉBEC CHAPTER UPDATE 2016 REIC ANNUAL CONFERENCE CONFÉRENCE ANNUELLE 2016 REAL ESTATE STIGMA, A GRASSROOTS APPROACH HOW ABOUT HAVING DEVELOPMENTS, THEIR COMPONENTS AND STAKEHOLDERS ON THE SAME PAGE? ET SI LES COPROPRIÉTÉS, LEURS COMPOSANTES COMMUNES ET LEURS INTERVENANTS ÉTAIENT SUR LA MÊME LONGUEUR D’ONDE ?

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VICE PRESIDENT Bruce Bassett, CRF

EXECUTIVE DIRECTOR AND CEO Maura McLaren, CAE

GEORGES LOVES WHAT HE DOES AT FIRST CANADIAN WEWORK! GEORGES VIT SA PASSION AU PREMIER WEWORK CANADA!

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PRESIDENT Don Kottick, FRI, CRES

WITHOUT ETHICS, NONE OF THIS WORKS

REIC is a leading national provider of advanced education and designation programs to professionals in the real estate industry since 1955.

208-5407 Eglinton Avenue West Toronto, ON M9C 5K6 Tel: 416-695-9000 or 1-800-542-7342 Fax: 416-695-7230 www.reic.ca

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VISIT US ONLINE /reicnational Real Estate Institute of Canada - REIC @reicnational

REIC MEMBERSHIP MILESTONES ÉTAPES DES MEMBRES DE L'ICI

REIC Exchange, August 2016

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REIC NEWS

REIC NEWS ACCESS FEDERAL TRAINING GRANTS Looking to upskill your employees? Employers can receive twothirds of the training costs for existing and new employees for up to a maximum of $10,000 per person. Your organization may qualify for this education funding under the Canada Job Grant program.

The grant program which is available in each province, is a great opportunity for employers to develop their workforce and enhance their business performance and save. REIC provides quality corporate training solutions to grow the capability of your team and increase performance. Course content can be customized and aligned to your organizational goals. Contact REIC VP Corporate Development Gareth R. Jones, FRI, CRES at gareth.jones@reic.com or 647.526.5140 to learn how you can benefit from this job grant opportunity and upskill your employees with REIC. REIC AND OTTAWA REAL ESTATE BOARD ANNOUNCE EDUCATIONAL PARTNERSHIP REIC took another step forward to advance education and professionalism across Canada by announcing an educational partnership with the Ottawa Real Estate Board (OREB), an industry association of over 3,000 registered brokers and salespeople in the Ottawa area.

“REIC and OREB share a mission to advance professionalism and high business ethics through education,” says REIC VicePresident Corporate Development Gareth Jones, FRI, CRES. “We are excited about this partnership which creates opportunities for professionals to advance best practices and the real estate sector locally and far beyond.”

Under the partnership, OREB will deliver the Institute’s education programs leading to advanced credentials to its membership.

“Our members are set to bolster their credentials,” said OREB Professional Practice and Education Manager Lee Freeman, CAE. “Our partnership with REIC gives OREB members a competitive advantage as leading-edge professionals within Canada.”

REIC’s Ethics in Business Practice course was successfully offered to OREB members in June.

credentials and ongoing education to over 27,000 subscribers within the REMI Network. REIC's real estate management members will be kept up-to-date with the weekly REMI e-newsletter, bi-weekly Canadian Property Management e-newsletter, and print copies of each issue of Canadian Property Management (REIC members can unsubscribe anytime). "We are excited about our partnership with MediaEdge," says Gareth Jones, REIC Vice-President Corporate Development. "The increased communication provides added value to our real estate management members. The partnership also helps REIC elevate professionalism in the property management sector through promotion of advanced education."

REIC NATIONAL STAFF UPDATES Britny Rodé has joined REIC National on a full-time basis as the Marketing and Communications Coordinator (replacing Pam Seran-Wallace who is leaving in September). Please add Britny to your contact list (britny.rode@reic.com) for assistance with your website updates, advertising, social media, videos, tradeshow inquiries, etc.

Congratulations to Sandra DeMedeiros, REIC Manager of Membership & Technology, for achieving the CAE designation this spring. This credential awarded by the Canadian Society of Executive Associates (CSAE) is highly recognized in the association management sector. The CAE signifies a professional with the knowledge and experience in association management and best practices.

Josie Dervenis has joined REIC National on a full-time basis as the Education Assistant (replacing Suzane Peynado). Please add Josie to your contact list (josie@reic.com). Josie’s areas of responsibility include course registrations and inquiries as well as exam results (for students). Lesley Lucas, Director of Education Development, left REIC in July. 

REIC AND MEDIAEDGE ANNOUNCE PARTNERSHIP REIC and MediaEdge Communications, owner of REMI Network, are excited to announce a new partnership. The two organizations are working together to promote the importance of advanced www.reic.ca

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NOUVELLES DE L'ICI

NOUVELLES DE L'ICI ACCÈS À DES SUBVENTIONS FÉDÉRALES À LA FORMATION Vous voulez améliorer les compétences de vos employés? Les employeurs peuvent recevoir jusqu’aux deux tiers des coûts de formation pour des employés nouveaux et existants, jusqu’à un maximum de 10 000 $ par personne. Votre organisation peut être admissible à ce financement en vertu de la Subvention canadienne pour l’emploi. Ce programme est disponible dans chaque province et fournit une excellente occasion aux employeurs de perfectionner leurs effectifs, d’améliorer les résultats de l’entreprise et d’économiser. L'ICI offre des solutions de formation de qualité pour accroître les capacités de votre équipe et améliorer le rendement. Le contenu du cours peut être personnalisé et lié à vos objectifs organisationnels. Communiquez avec Gareth pour apprendre comment vous pouvez tirer parti de cette subvention et améliorer les compétences de vos employés grâce à l'ICI. L'ICI ET L’OTTAWA REAL ESTATE BOARD ANNONCENT LA CRÉATION D’UN PARTENARIAT ÉDUCATIF L'ICI a franchi un pas supplémentaire en vue de faire progresser la formation et le professionnalisme partout au Canada avec l’annonce d’une nouvelle entente avec l’Ottawa Real Estate Board (OREB), une association de plus de 3 000 courtiers et vendeurs accrédités de la région d’Ottawa. « L'ICI et l’OREB partagent une mission commune de faire progresser le professionnalisme et l’éthique professionnelle au moyen de l’éducation, affirme le vice-président, développement de l'entreprise, Gareth Jones, FRI, CRES. Nous sommes emballés de ce partenariat qui crée des possibilités pour les professionnels de contribuer aux meilleures pratiques et au secteur immobilier dans la région et ailleurs. » En vertu de ce partenariat, l’OREB offrira des programmes de formation de l’Institut permettant à ses membres d’obtenir des titres de compétence avancés. « Nos membres sont prêts à élargir leurs titres, déclare le responsable, Pratique professionnelle et éducation de l’OREB, Lee Freeman, CAE. Notre partenariat avec l'ICI procure aux membres de l’OREB un avantage concurrentiel à titre de professionnels de pointe au Canada. » Le cours Éthique et conduite professionnelle de l'ICI a été offert en juin aux membres de l’OREB.

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REIC Exchange, August 2016

L'ICI ET MEDIAEDGE ANNONCENT LA CRÉATION D’UN PARTENARIAT L'ICI et MediaEdge Communications, propriétaire de REMI Network, sont heureux d’annoncer un nouveau partenariat. Les deux organisations collaborent pour promouvoir l’importance de titres avancés et d’une formation continue à plus de 27 000 abonnés à REMI Network. Les membres en gestion immobilière de l'ICI seront informés au moyen du bulletin électronique hebdomadaire de REMI, du bulletin électronique bi-hebdomadaire Canadian Property Management, et des exemplaires imprimés de chaque numéro de Canadian Property Management (les membres de l'ICI peuvent se désabonner en tout temps). « Nous sommes heureux de ce partenariat avec MediaEdge, indique Gareth Jones, viceprésident, développement de l'entreprise de l'ICI. L’augmentation des communications augmente la valeur pour nos membres du domaine de la gestion immobilière. Le partenariat permet aussi à l'ICI d’augmenter le professionnalisme dans le secteur de la gestion des biens immobiliers au moyen de la promotion de l'éducation supérieure. » MODIFICATION AU PERSONNEL NATIONAL DE L'ICI Britny Rodé s’est jointe au personnel national de l'ICI dans un poste à temps plein, à titre de coordonnatrice du marketing et des communications (elle remplace Pam Seran-Wallace, qui quittera ses fonctions en septembre). Veuillez ajouter Britny à votre liste de personnes-ressources (britny.rode@reic.com) pour obtenir de l’aide avec les mises à jour à votre site Web, la publicité, les médias sociaux, les vidéos, les foires commerciales, etc .

Félicitations à Sandra DeMedeiros, qui a obtenu le titre de CAE au printemps. Ce titre décerné par la Soíeté canadienne des directeurs d'association (SCDA) est reconnu dans le secteur de la gestion des associations. Il désigne les professionnels qui possèdent des connaissances et de l’expérience en gestion d’associations et des pratiques exemplaires.

Josie Dervenis s’est jointe au personnel national de l'ICI, à temps plein, à titre d’adjointe à la formation (elle remplace Suzane Peynado). Veuillez ajouter Josie à votre liste de personnesressources (josie@reic.com). Les domaines de responsabilité de Josie incluent l’inscription aux cours et les résultats d’examen (pour les étudiants). 

MESSAGE FROM THE PRESIDENT

PRESIDENT’S MESSAGE MESSAGE DU PRÉSIDENT Everyone said when I took over the role of President of the Real Estate Institute of Canada, I had a hard act to follow and that is definitely the case. Candace Le Roux has been an extraordinary President, her legacy and presence is still being felt most positively throughout the organization. I personally am most grateful to have Candace still so heavily involved in REIC, and I just want to reiterate my thanks to Candace for her tremendous effort and support to REIC.

Lorsque je suis devenu président de l'Institut canadien de l’immeuble, tout le monde disait qu’il serait difficile de faire aussi bien que celle qui m’a précédé, et c'était vrai.

Candace Le Roux a été une présidente extraordinaire. Son héritage et sa présence se font toujours sentir de manière très positive dans l’ensemble de l’organisation. Je suis très reconnaissant que Candace soit toujours aussi active dans l’ICI, et je tiens à lui réitérer mes remerciements pour ses efforts et son soutien remarquables envers l’ICI.

We had an incredible AGM in Ottawa in June with a different international flair to the event with attendees from as far away as Japan and Hawaii. The staff did a wonderful job of pulling together a seamless, informative and enjoyable conference. The guest speakers, the special sessions all combined with the excursions to the Royal Canadian Mint and the Mill Street Brewery created a tremendous atmosphere of learning and networking. If you did not make the General Meeting this year, I strongly suggest that you join us in Halifax next year.

Our mission continues to be the advancement of real estate professionalism. This year, our board will also be focused on expanding our social reach, increasing REIC brand recognition, continuing to explore beneficial partnerships, and ensuring the staff and Chapters have the necessary technology and tools to be successful in their roles.

It is no secret that few organizations have such wonderful networking capabilities as REIC. As an organization we cross many different segments of real estate, which creates a great opportunity to meet, share and learn best practices from our business colleagues. If you have not already, I urge you get involved in your local chapter. You will find it educational, inspirational and rewarding.

I look forward to working with you all during the year ahead and especially meeting you next year in Halifax at our General Meeting. Let's get out there and grow our businesses and real estate networks!

L’assemblée générale annuelle qui s’est tenue à Ottawa, en juin, a été exceptionnelle et a adopté une saveur internationale avec des participants provenant d’aussi loin que du Japon et d’Hawaï. Le personnel a fait un travail remarquable pour organiser une conférence efficace, informative et agréable. Les conférenciers, les séances spéciales et les excursions à la Monnaie royale canadienne et la Mill Street Brewery ont créé un climat exceptionnel d’apprentissage et de réseautage. Si vous n’avez pas pu assister à l’assemblée générale de cette année, je vous recommande fortement de vous joindre à nous, à Halifax, l’an prochain.

Notre mission demeure de contribuer à l'évolution du professionnalisme dans l'industrie immobilière. Cette année, notre conseil d’administration se concentrera à augmenter notre présence dans les réseaux sociaux, accroître la reconnaissance de la marque de l’ICI, continuer d’explorer les partenariats bénéfiques, et s’assurer que le personnel et les sections locales disposent des technologies et des outils nécessaires pour réussir dans leurs rôles.

Chacun sait que peu d’organisations ont des capacités de réseautage aussi solides que l’ICI. En tant qu’organisation, nous œuvrons dans divers secteurs de l'industrie immobilière, ce qui fournit des occasions de rencontrer, de partager, et d’apprendre les meilleures pratiques de nos collègues. Si ce n’est pas déjà fait, je vous invite à vous impliquer dans votre section locale. Vous trouverez cela intéressant, inspirant et enrichissant.

J’ai hâte de travailler avec vous au cours de la prochaine année, et plus particulièrement, de vous rencontrer à la prochaine assemblée générale de Halifax. Travaillons à améliorer nos affaires et à élargir nos réseaux professionnels!

Don Kottick, FRI, CRES REIC National President

Don Kottick, FRI, CRES Président national de L’ICI www.reic.ca

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MEET YOUR NEW BOARD

REIC NATIONAL

2016-2017 BOARD OF DIRECTORS

L-R: Walter Lui, Steve Kincade, Johnmark Roberts, Diane Glover, Candace Le Roux, Lindsay Carlson, Winson Chan, Ken Loeppky, Don Kottick, President. (missing: Bruce Bassett)

PRESIDENT Don Kottick, FRI CRES Executive Vice President, Corporate Development Peerage Realty Partners Toronto, ON VICE PRESIDENT Bruce Bassett, CRF Regional Manager, RBC Global Asset Management Halifax, NS SECRETARY/TREASURER Winson Chan, FRI CRES Director of Sales, Tridel Corporation Toronto, ON PAST PRESIDENT Candace Le Roux, CPM® ARM® Regional Property Manager – Residential, Bentall Kennedy (Canada) LP Vancouver, BC

DIRECTORS Lindsay Carlson, FRI CRES REALTOR®, NOW Real Estate Group Sherwood Park, AB

Ken Loeppky, CPM® Vice President & COO, Innovation Place Regina, SK

Diane Glover, CPM® Senior Property Manager, Globe Property Management Winnipeg, MB

Walter Lui, FRI, CPM® CRES Broker of Record, NU Stream Realty (Toronto) Inc., Brokerage Toronto, ON

Steve Kincade, CPM® CEO, Kincade Property Management Saint John, NB

Johnmark Roberts, FRI Broker of Record, B&B Associates Realty Ltd., Brokerage Toronto, ON

SPACE DIRECTORY 2016 Check out last year’s BOMA bit.ly/BOMA2015

Nikki DesLauriers Terry Tyo terry@obj.ca nikki@obj.ca 613.238.1818 x 240 613.238.1818 x 268

PUBLISHING FALL 2016 | SECURE YOUR SPACE TODAY 6

REIC Exchange, August 2016

REIC PURSUIT OF EXCELLENCE AWARDS

2016 PURSUIT OF EXCELLENCE AWARDS Congratulations to our 2016 Pursuit of Excellence Award recipients. Award recipients were formally recognized at the Awards Gala held during REIC’s 2016 Annual Conference in Ottawa.

EMERITUS AWARD Mark Bell, CPM®, ARM®, Regional Manager , Saskatchewan Housing Authority Steve Leistner, FRI(A), CPM®, CMOC, CRU, CRP, ACoM, Quest Realty Inc. Léo Ziadé, FRI, President, Invest Gain Ltee

REIC ASSOCIATION OF THE YEAR AWARD REALTORS® Association of Edmonton Manitoba Housing and Community Development

J.A. WEBER AWARD Crystal Deley, ARM®, CMOC, President, Accredited Condominium Management Services Ltd

BENTALL KENNEDY EXCELLENCE AWARD Laslo Soljmosi, CPM®, Property Manager, Stamm Investments Limited

PATRICK J. HARVEY MEMORIAL AWARD Natalka Falcomer, CLO, Managing Partner, Groundworks Firm

CHAPTER ADMINISTRATOR OF THE YEAR Myla Bicol, IREM BC Chapter

MURRAY BOSLEY SALES AND LEASING MEMBER OF THE YEAR AWARD Dean LaPointe, FRI, Managing Broker, Coldwell Banker Prestige Realty

CHAPTER INITIATIVE OF THE YEAR Real Estate Institute of Saskatchewan

W.P.J. MCCARTHY CORPORATE CITIZEN OF THE YEAR AWARD Harbourside Realty Ltd., Halifax

BENTALL KENNEDY LITERARY AWARD Natalka Falcomer, CLO Managing Partner, Groundworks Firm

DON HILL AWARD - SMALL CHAPTER REIC Nova Scotia Chapter DON HILL AWARD - LARGE CHAPTER Real Estate Institute of Manitoba CHAPTER OF THE YEAR AWARD - LARGE CHAPTER IREM BC Chapter

Congratulations to the REIC Toronto Chapter, recipient of the IREM Chapter of the Year award!

Visit the REIC Facebook page (www.facebook.com/reicnational) to view the 2016 Awards Gala photos.

I was really honoured to be recognized by my peers. It is always an honour to give back to the industry that has supported my career all these years.

Crystal Deley, ARM®, CMOC President – Accredited Condominium Management Services J.A. Weber Award

A couple of tears of joy snuck in my eyes! My goal is to continue to excel, to keep setting the bar higher and higher.

Lalso Soljmosi, CPM® Property Manager, Stamm Investments Limited Bentall Kennedy Excellence Award

We all work hard and we sometimes think that we're not making an impact or that no one notices. This award proves the opposite. This award means that it's important to positively to contribute to you community in whatever you can. Because it matters.

Natalka Falcomer JD, CLO Founder, Managing Partner - Groundworks Patrick Harvey Memorial Award and Bentall Kennedy Literary Award

I am very pleased and proud to have received the Emeritus award. Winning this award was a great privilege that represents the quality of the work invested as well as the positive results reached throughout the years.

Gagner ce prix est pour moi un privilège qui représente la qualité du travail investi ainsi que les résultats accomplis tout au long des dernières années.

Léo Ziadé, FRI President, Invest Gain Ltee REIC Emeritus Award

www.reic.ca

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FIRST NATIONS

PROPERTY MANAGEMENT -

A MATTER OF PERSPECTIVES

By Cary Morin, CPM®

Weykt, (“hello” in the language of Secwepemctsin) Diversity brings unique perspectives. I’m a member of the Shuswap Nation. I’m a proud holder of the CPM® (Certified Property Manager) designation since January 2014. I work as a management consultant specializing in on-reserve First Nation financial, property and strategic management. As a consultant, I deliver workshops to First Nation property managers throughout British Columbia for the Canada Mortgage and Housing Corporation (CMHC). I also develop curriculum to disseminate property, financial and strategic management best practices and knowledge. Essentially, my main tasks usually involve training on-reserve property managers.

My background, activities and experience, provide me with a unique viewpoint on First Nations and property management; and how our property management designations can play a valuable role in further advancing the capacity of on-reserve property managers throughout Canada.

The First Nations community however has differing needs and challenges: On-reserve property managers share the collective goal of maintaining our collective properties to a standard that is acceptable to our tenants while also managing our financial, legal and operational risks.

However, the majority of housing onreserve are not set-up to operate as profitable enterprises with a required return on investment and is, instead, designed to operate on a non-profit basis. Nonetheless, save for the marketing and profit aspects, the majority of activities engaged in by

property managers throughout Canada are also performed on-reserve.

The current challenge is bringing the existing on-reserve property management regimes to a level where housing is financially sustainable. For the most, property management regimes on-reserve has experienced substantial financial debt across Canada in spite of large federal government subsidies. This is in large part due to the staff turnover experienced by some First Nations housing departments. By having First Nations with CPM® and ARM® designations we may enhance pride in the profession and address potential turnover issues in the longrun and also establish a running standard for professional property management best-practices on-reserve. The end goal then would be to transfer those skills to profitable property management enterprises that can sustain First Nation government services

rather than detract from them through running housing financial debt.

We are at a pivotal state in on-reserve property management in Canada. We have the opportunity to be leaders in developing real financial and social change for First Nations in Canada. It is my hope that more First Nations acquire education on property management best practices through REIC. The designation has provided me significant weight in working with a number of our communities, as people recognize me as a certified professional, trained and qualified to manage properties internationally. By having more First Nations acquire this designation we can usher in a new era of certified trained professionals working towards sustainable and profitable solutions for First Nation governments not just in Canada, but Indigenous governments globally. It’s all a matter of perspectives. 

Cary Morin is a First Nations Property and Financial Management Advisor, trainer, curriculum writer and facilitator. In addition to achieving his CPM, Cary has attained the Chartered Professional Account (CPA) and Certified Management Accountant (CMA) designations. He is looking forward to publishing his book Broken Communities. Cary can be reached at: cmorin@cm-consulting.ca 8

REIC Exchange, August 2016

L’UNION FAIT LA FORCE POUR LES SECTIONS LOCALES DU QUÉBEC!

By Georges Renaud, FRI(E)®, CPM®, IREM Chapter Council Chair, REIC Quebec Chapter We are excited to share that both the IREM Quebec and the REIC Quebec chapters have merged into one Chapter. One of the most compelling reasons to formally merge the Chapters was to foster relationships between the many Quebec members representing the various sectors of real estate in Quebec. As well, there is the issue of resources – both financial and human. There is an increasing level of difficulty generating volunteer interest in participating on each of the Chapter Boards and committees. There is also a duplication of administration effort running two chapters. In the newly merged Chapter there is no loss of member benefits with IREM. Most REIC Chapters have formed IREM Councils, and as a result, enjoy all of the benefits that an IREM Chapter currently receives.

As the Chapter grows in strength from the initial combined membership, we believe that this will also be a very positive experience for all of our current and future Quebec members. 

Nous avons le plaisir de vous informer que les sections locales québécoises de l'ICI et de l'IREM ont fusionné. L'une des principales raisons de cette fusion officielle est de favoriser les relations entre un plus grand nombre de membres québécois représentant les divers secteurs immobiliers. En outre, il y a le problème des ressources – financières et humaines. Il est de plus en plus difficile de trouver des volontaires pour siéger sur les conseils et comités des sections locales provinciales.

Il y a également duplication des tâches administratives associées au fonctionnement de deux chapitres québécois. Il est à noter que la fusion ne fait perdre aucun avantage aux membres de l'IREM. Depuis 2008, la majorité des sections locales de l'ICI ont formé des conseils IREM qui profitent des mêmes avantages que les chapitres IREM autonomes. Le nombre accru de membres augmente la solidité de l'organisation et nous croyons que cette expérience se révélera très positive pour les membres actuels et futurs du Québec. 

www.reic.ca

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QUÉBEC CHAPTER

STRENGTH IN UNITY IN QUEBEC REIC CHAPTERS!

2016 REIC ANNUAL CONFERENCE 10

REIC Exchange, August 2016

CONFÉRENCE ANNUELLE 2016

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www.reic.ca

REAL ESTATE STIGMA

REAL ESTATE STIGMA,

A GRASSROOTS APPROACH

By Barry Lebow, FRI, CRF

When I tell people that I specialize in litigation relating to real estate agency and to real estate stigma, more often than not, I have to explain what I mean by stigma.

There are many areas of stigma - the most common stigma issues facing most real estate practitioners are the prevalent busted marijuana grow operation and chemical spills. Other stigma issues range from murder sites and proximity to notorious houses or persons such as a paedophile neighbour.

Real estate stigma is loosely described as a “lingering loss of value after a remediation.”

Fixing the cause is not the same as curing the effect. Some stigma cases, such as UFFI (Urea Formaldehyde Foam Insulation) have greatly diminished. It appears that once UFFI has been professionally removed, the public will accept a certificate and the potential for stigma or further loss in value is minimal as evidenced by my own surveys of the past decade.

This is not the case when confronted with issues of mould or of chemical spillage as there are other concerns. In a grow operation situation, the illegal use is not the issue with the public; most are concerned with mould and its ability to grow, to regrow, and, long after, taking hold. With chemicals, especially those that have spilled under a structure, how does a buyer or lender know that clean

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REIC Exchange, August 2016

is truly clean? The stigma of it being spoiled depreciates the market value.

Many of the lower quality homes impacted by mould, former grow ops, are bought for their land value and once the house is removed, stigma ceases. Others will sell to bargain hunters. In the Greater Toronto Area, based on a study I commissioned for the Toronto Star a few years ago, discounts are up to 25% of market value just for having been a grow-operation. The cost of mould remediation reduces this figure further.

As a specialist in stigmatized properties, I am usually called in when a buyer has learned of the historic problems with their property from a neighbour. The issue was either not disclosed when the buyer bought, their real estate representative lied by omission, or the sellers lied to their listing agent. It’s amazing how many home inspectors also miss clear evidence of major issues. Lawsuits are launched, against the seller, against the realtors, against home inspectors, and others.

So how can you can protect yourself from becoming embroiled in a stigmatized property lawsuit as a real estate practitioner and how do you how value a stigma issue?

Protection is not easy. When I take a listing on a property, I ask the various questions in a standard Seller Property Information Statement or SPIS. Even though I’m not a strong advocate of the SPIS or other disclosure forms, I always use them for the information they provide. I never ask my sellers to sign the forms however. (The reasons are many and default to liability for an agent. The famous Krawchuk vs.

Scherbak case in 2011 is a must read for every realtor in Canada) I have three standard questions I asked when I was an active appraiser and which I continue with as a realtor. They are simple and they cover all bases: “Is there anything that a buyer should know that could negatively impact the market value of your property that resides in or has influence in your structure?”

Then I ask the same question about the site, about either on the site or into the ground followed by, “is there anything that you are aware of that is in place or is planned in your neighbourhood that may negatively impact the market value of your property?”

I always write during this question period as

major part of the claims I see about lawsuits over non disclosure.

One aspect of having been in the practice of stigma valuation since 1981, there are almost no others in the field and therefore I rarely get reports from the other side contradicting my findings. The cases that do get to court, which are infrequent today, the lawyers for the Defendants spend a lot of time trying to discredit me as they lack evidence to support their defence. Finding a niche as an expert in stigma, there are few professionals in Canada who fill this niche.

As Bill Mundy, Ph.D., MAI wrote in an excellent article some years ago, “stigma does not have to be real to be realized.”

Word-of-mouth by neighbours, by realtors and others can perpetuate a stigma factor for years to come. A murder in Vancouver or any major city is not a major news story unless it is notorious but a murder in a village in Canada can be known for generations.

For you, the real estate practitioner, never impose your own views about a problem property. Keep an open mind and use this test: will a Class A mortgage lender lend against the problem property if they are made aware of the facts? If they want higher rates, a lesser advance, or just decline the loan, you have a stigmatized property.

Depending on which province you reside in, there is another problem - Statute of Limitations. For example, in California a murder in a residence must be reported for three years and then it ceases. In Canada, only Quebec has a requirement to disclose a murder. In Ontario and other provinces there is no limitation on disclosure and therefore a notorious murder that happened and is known to the parties say from 1885 must be disclosed. That oil spill happened during the 1960s, it is still relevant in Ontario.

Legislation must be introduced to eliminate permanent stigmatization of property.

Stigma, it is a fascinating subject. From a personal point of view I do not relish writing another report, facing a lawyer in court to cross-examine me but my clients

are victims and some have lost their homes because of lies, of being deceived. Someone has to work for those people. I had to deal with a lovely family of six who ended up living in their garage for three years because of contamination in their home and a belligerent insurance company who would not settle. Cases like that, keep me in the field of stigma.

If you do get involved in the field of stigma, it is not for the weak, being on the stand in court, being browbeaten by a skilled lawyer can be a demoralizing experience.

There have been trials where I swore that I would drive a cab before going back into the courtroom. Being on the stand at the best of times is intimidating.

In summary, it is up to you, the real estate practitioner to ask a lot of questions when taking a new listing, when appraising a property or when buying for your client.

For me, I have testified in probably 600 trials across North America over the past four decades. Most cases never reach court, some die and many settle so I have no concept of how many thousands of reports on stigma that I have actually completed; but, to this day, I still find the entire concept of real estate stigma interesting and challenging. Writing reports is not something I cherish, but in the end, each and every client I have worked for during my career has been a victim. Each deserves an opportunity to recover something in damages from a situation that they should not have been involved in from the beginning. They are in court because in too many cases, the seller knew of a problem and tried to conceal it or their agent said to say nothing. It shocks me how many times that real estate lawyers have given bad advice about disclosure. Real estate lawyers close deals and work with contracts, they are not litigators.

In the end, stigma cases can take years of legal process, can drain people financially and emotionally and you, the real estate professional cannot afford to be dragged into a lawsuit or have your professional integrity tarnished. 

Now in his 49th year in real estate, Barry Lebow has earned over 15 real estate designations. A well-known lecturer and writer, he is a long time FRI and CRF and active member of REIC. Barry sold his appraisal firms to return to what he loves best, selling real estate as a broker at RE/MAX Ultimate Realty Inc. in Toronto. He specializes in complex real estate situations from litigation matters, seniors, estates, family disputes and stigmatized properties. He has been approached to star in a new reality tv series, Real Estate Impossible, which focuses on helping people who have bad real estate situations. Barry can be reached at barry@lebow.ca. www.reic.ca

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REAL ESTATE STIGMA

I diarize my questions and their responses. I have thought of asking permission to video the interviews for my own record, which I will attempt to do in the future.

There is a last question, one that should be asked every time, “to the best of your knowledge, is there any reason why someone could not get full coverage insurance on your property or are you aware of special assessments for coverage?”

I keep detailed notes on the responses during this information gathering phase.

You never know when you may need to refer to them.

About valuation of stigma. There is no science, no easy process. It comes down to time and research. I search, for example, for former grow operations that have sold on MLS. I then go out, drive by, and search nearby comparable properties. I try not to look at custom, complex houses for comparison but rather subdivision homes that can be compared with some ease. With enough data, I have a range, a figure that I can apply but that works when there is an abundance of data, like in Toronto. I recently was flown into a small community where the stigma issue was unique, comparables were difficult to find and I had to wear my real estate detective hat and start calling local appraisers and realtors to ask if they had experience with this type of issue. Many times, I have been fortunate and have found enough data to establish a trend but some searches take a lot of time and unfortunately, not all clients have ample funding.

One of my sources is the American Appraisal Institute and their extensive Lum Library which has every known article on appraisal written over many decades. In desperation, when all efforts have failed and where I have found no data, no smoking gun comparable sale, I have undertaken a phone survey of 100 realtors and asked them their reaction to a specific situation (for example, a newer house that was built in a manner that it has now had five sewer back ups). Multiple flooding by the way is a

DEVELOPMENT COMPONENTS

HOW ABOUT HAVING DEVELOPMENTS, THEIR COMPONENTS AND STAKEHOLDERS ON THE SAME PAGE?

ET SI LES COPROPRIÉTÉS, LEURS COMPOSANTES COMMUNES ET LEURS INTERVENANTS ÉTAIENT SUR LA MÊME LONGUEUR D’ONDE ?

By Jean-François (J.-F.) Proulx, CRP

When it comes to condos and strata lots in multiowner land title developments, stakeholders – owners, buyers, agents, appraisers, lenders, property managers, developers, architects, trades, engineers, reserve fund planners, accountants etc.

– have their particular understanding of what are a development’s components.

Quand il s’agit de condos et de copropriétés, les intervenants – propriétaires, acheteurs, agents, évaluateurs, prêteurs, gestionnaires immobiliers, promoteurs, architectes, gens des métiers, ingénieurs, planificateurs de fonds de prévoyance, comptables, etc. – ont tous leur vision particulière de ce que sont les composantes communes d'un complexe immobilier.

Reviewing how reserve fund planners classify components for renewal projects is an effective way to bring stakeholders to ‘see’ the same things. By using reserve fund planning lenses we can demonstrate why it is important to have all stakeholders ‘look’ at common assets in a standardized way.

Canadian provincial legislations do not currently provide exacting direction on how to classify common asset components.

The REIC promotes the Construction Specification Institute (CSI)’s functional construction assembly classification – the Uni-format II component system – that details over 550 component elements in specific categories.

Not all components are created equal. From a functional perspective, a component may have four types. Typical components require a ‘full replacement’ – roof shingles come to mind. Others require ‘updating’ with major repairs – the electrical distribution system rarely has all of its wiring replaced – but breakers, switches, wall plates are replaced.

Some components are renewed before their life reaches their expected end – a code change may trigger the partial replacement ‘upgrading’ of some of the component’s elements – a modernization of the fire-safety system comes to mind.

And finally, an ‘allowance’ can be made for a partial replacement as well – major repairs to concrete foundations cannot be ignored. Establishing when a major concrete repair will occur is less important than knowing that it is expected and financially prudent to plan for.

What is the time-horizon for an allowance if it cannot be easily scheduled? While full replacements, updates and upgrades have defined lives – and are construction-failure focused items – an allowance tilts the planning towards market forces.

New buildings could be built on existing foundations, as these typically last longer than the development. But most legislations set the life of a development at its termination date. It

Examiner comment les planificateurs de fonds de prévoyance classent les composantes des complexes immobiliers et de leurs projets de renouvellement est un moyen efficace pour que les parties prenantes « saisissent » les composantes de la même façon. En utilisant la manière de voir des planificateurs des fonds de prévoyance, on peut démontrer qu’il est primordial de « voir » les composantes communes – les bardeaux, les fenêtres etc. – de façon standardisée.

Les législations provinciales ne fournissent pas de direction rigoureuse quant à la façon de classifier les composantes communes des copropriétés. L'Institut Canadien de l’Immeuble (ICI) fait la promotion de la classification fonctionnelle de la Construction Specifications Institute (CSI) – le système de composantes Uniformat II – qui compte plus de 550 éléments dans des catégories strictes.

De plus, les planificateurs de fonds de prévoyance se doivent de considérer les composantes et leurs genres. L’approche fonctionnelle propose quatre catégories de composantes. Certaines composantes sont typiques – bardeaux de toiture nécessitant un ‘remplacement complet’. D'autres exigent des mises à jour – le système de distribution électrique voit rarement la totalité de son câblage remplacé – mais les disjoncteurs, les interrupteurs, les plaques murales etc. sont épisodiquement remplacés.

D'autres composantes subissent des améliorations avant que leur durée de vie prévue soit atteinte – un changement de code peut engendrer le remplacement partiel de certains des éléments d'une composante – une ‘modification’ du système de sécurité-incendie vient à l'esprit.

Et enfin, une ‘allocation’ peut être planifiée pour un remplacement partiel – des réparations majeures aux fondations et dalles de béton ne peuvent être ignorées. Établir quand une réparation majeure se produit est moins important que de savoir qu'il est prudent d’anticiper et de prévoir pour un tel risque.

Quel est l'horizon temporel typique pour une allocation ? Alors que les remplacements complets, les mises à jour partielles et les

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REIC Exchange, August 2016

J.F. has construction, engineering, finances, strata living, as well as legal experience and expertise. He has worked as, and for, contracting, engineering and appraisal firms, and has degrees in Economics and Geography. He is in the REIC faculty training program, is an active member of the REIC National CRP Task Force, as well as the REIC Greater Vancouver Chapter Networking and Education committees.

J.F. est adepte et a de l’expérience en construction, ingénierie du bâtiment, finances et en vie et droit de copropriété. Il a travaillé comme, et avec, des contracteurs, des ingénieurs, et des évaluateurs immobiliers.

Il a des diplômes en science économiques et en géographie. Il est en voie de devenir un membre du corps professoral de l’ICI, est actif dans le comité national des planificateurs de fonds de prévoyance, ainsi que les comités éducation et réseautage de l’ICI de la C.B. www.reic.ca

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DEVELOPMENT COMPONENTS

is thus commonsense to have an allowance last as long as the anticipated life of the development, with its amount reviewed periodically.

Isn’t an allowance the same as a contingency? The latter is typically a prescribed general percentage amount and not linked to a component’s actual performance. A component allowance is in the component inventory and part of long-term financial planning – this is crucial as it has legal implications and affects the cost of renewal projects.

In British Columbia for example, if the need for a component expenditure arises and the work is not defined as a component in a reserve study/depreciation report, then a ¾ majority – rather than a simple-majority 50 percent vote – is required at a General Meeting (GM). Specifying a component inventory has serious financial and management consequences.

Disclosing uncertainties helps to qualify and manage risk. Is it not better to divulge assumptions so that boards/councils can plan for them, and not come back and ask why a component or part of one wasn’t properly detailed? Reserve fund planning aims to eliminate contingencies and special levies.

With all stakeholders having the same historical information on developments and their components, it is easier to tackle annual maintenance, replacements and major repairs.

Understanding how to ‘look’ at components ensures that developments have the monies they need over their economic life, reduces complexity and limits legal action.

When it comes to developments and their components, all stakeholders benefit from being on the same page. 

modifications de composantes ont des durées de vie définies selon le suivi de la détérioration des composantes, la logique pour une allocation dirige la planification vers les forces du marché.

De nouveaux immeubles pourraient être construits sur les fondations de béton existantes, car elles durent généralement plus longtemps que les complexes. Mais la plupart des planificateurs estiment que la durée de vie d'un complexe immobilier se termine à la date de résiliation de la copropriété. Il est donc logique d’établir qu’une allocation dure aussi longtemps, et que son montant soit révisé périodiquement.

Une allocation n’est-elle pas la même chose qu’une provision?

Les provisions influence le coût des projets de rénovation de composantes mais sont typiquement une quantité monétaire ou un pourcentage général sans lien direct avec une composante. Pour un planificateur de fonds de prévoyance, une allocation fait partie de la planification financière à long terme – ce qui est crucial, d’autant plus qu’il en résulte des implications juridiques.

En Colombie-Britannique par exemple, si la nécessité d’un remplacement d'une composante se présente, et que le projet n’est pas défini comme une composante dans un rapport de dépréciation, un vote majoritaire ¾ – plutôt qu’un simple vote de 50 pour cent – est requis lors d’une assemblée générale. La distinction et la classification des composantes communes d’un complexe immobilier ont des conséquences financières et de gestion de projet importantes.

La divulgation des incertitudes permet de qualifier et de mieux gérer les risques. N’est-il pas préférable de dévoiler les hypothèses afin que les syndicats de copropriété puissent planifier en connaissance de cause et ainsi limiter les recours des syndicats qui se demandent pourquoi une composante n’a pas été correctement interprétée et divulguée ? La planification de fonds de prévoyance vise l’élimination des provisions et des prélèvements spéciaux.

S’assurer que tous les intervenants ont les mêmes informations rend plus facile pour les propriétaires et leurs syndicats l'abord de l'entretien annuel, des remplacements et des réparations majeures requises pendant la durée de vie d’un complexe immobilier.

Une compréhension de base partagée des composantes communes – et de leur classification par les intervenants – protège les copropriétés et leurs fonds de prévoyance d’une façon qui réduit les risques, la complexité des échanges entre intervenants, limitant aussi les risques de poursuite.

Quand il s’agit des copropriétés et de leurs composantes communes, toutes les parties prenantes bénéficient d'être sur la même longueur d’onde. 

WEWORK

GEORGES LOVES WHAT HE DOES AT FIRST CANADIAN WEWORK! GEORGES VIT SA PASSION AU PREMIER WEWORK CANADA!

By Georges Renaud, FRI(E), CPM®

Je suis un CPM et FRI et Vice-président exécutif d’un bureau de courtage Coldwell Banker Commercial Alliance qui a un bureau en banlieue sur la Transcanadienne à Ville St-Laurent. J’ai voulu vivre l'expérience WeWork et j’ai un poste de travail depuis l’ouverture officielle il y a maintenant 6 mois et je ne me vois pas quitter. J'ai déjà de très bons contacts d'affaire et un pied à terre à Place Ville-Marie. Loué à 85%: plus d'espace co-op ou de petits bureaux avant septembre!

I am a CPM and FRI and EVP of a brokerage office Coldwell Banker Commercial Alliance with an office in the West Island of Montreal. I rented a small workstation at WeWork as a social experiment on opening day 6 months ago and I do not see myself leaving this creative environment and In addition I am at ground zero in Place Ville Marie! SHORTAGE: as I anticipated no more co-op spaces or small offices available until September on the third floor WeWork is the leader, by far, in a surging co-working space movement. Some 5,900 shared office operations dot the globe today, compared with 300 five years ago, according to Deskmag.com, a site dedicated to tracking co-working trends. Back then there were fewer than 10,000 people working in such locations worldwide.

Today that number is closer to 260,000.

“People want less stodgy offices,” says Julien Smith, CEO of Breather, a startup that takes flexible space to its extreme, offering private office rentals by the hour to members constantly on the go.

WeWork members freely acknowledge the space is scandalously priced per square foot: $350 a month for a desk and $650 per person for 64 square feet per office. But when WeWork opened its latest building in London’s South End, it was 80% full at launch Source: www.forbes.com 16

REIC Exchange, August 2016

and like the rest will be at near capacity in just a couple months. That’s because members can save hundreds per month when you factor in included services such as security, reception, broadband, printing– and fewer headaches. But the real perk is having other people around. WeWorkers network at weekly bagel-and-mimosa parties, where they might find a software developer to produce an app for them.

Members pitch their ideas at informal demo days and get free advice during office hours

from willing outside partners like ad agency Wieden+Kennedy. Handshake agreements and job referrals are made over the wagging tails of members’ dogs. “Other offices are just depressing compared to here,” says Nicole Halmi of Neon, an image-selection platform in the WeWork Tenderloin location in San Francisco. “The old model of office space is dead,” adds startup veteran Gary Mendel, who runs Yopine from a WeWork in the renovated Wonder Bread factory in Washington, D.C. 

ETHICS AND REAL ESTATE

WITHOUT , NONE OF THIS WORKS

By John Robson

The following is a synopsis of John’s keynote address at the 2016 REIC Annual Conference in Ottawa.

Real estate is scary. Forget haunted houses. To professionals it may seem just another day at the office to buy or sell property for hundreds of thousands of dollars. But for those of us who do it once every quarter century and face ruin from one bad outcome, it’s really important that everybody in the business be honest.

As, indeed, almost everything we value in Canadian society is built on trust to a degree, we often overlook because, fortunately, we can usually take it for granted.

Consider a recent USA Today story that states the average Kenyan city dweller pays 16 bribes a month. It’s not a few bad apples. It’s a culture of corruption in which a police officer who’s not crooked is seen as letting down his family. And very little is done right, including infrastructure, where greasing palms rather than satisfying customers is what matters.

In Transparency International’s regular Corruptions Perception Index the same regions consistently rank as honest (like Scandinavia) or hopelessly corrupt. China typically came 83rd in 2015 of 167 nations with sufficient data to be ranked. It’s disquieting for such a major economy to rank so low… and for it to rank so high given the plague of deliberately shoddy, often dangerous goods in its economy. Contracts are routinely dishonoured there, even with firms as major as McDonald’s. Medicine is unsafe. Food is regularly adulterated, from milk laced with melamine to tainted meat to rat sold as lamb. I don’t even know where you’d get that much rat meat. It sounds easier just to farm sheep.

In the free and prosperous societies of the West, it’s very different. Dishonesty brings social ostracism and resolute resistance to corruption is commonplace and instinctive. It is revealing that the REIC Code of Professional Standards relies heavily on short, plain, common-sense language as does Canada’s Charter of Rights and Freedoms. If you cannot count on the

common decency of Britain’s proverbial “gentleman on the top of the Clapham omnibus” no barrage of legalese can help you.

There are places for detailed language in contracts and contract law, of course. And we can never be complacent, because dishonesty is a renewable resource and a culture without trust is a house built on sand. You don’t want to sell such a thing without full disclosure for my sake, yours and that of posterity because without ethics, none of this works.  John Robson is a commentator-at-large with News Talk Radio 580 CFRA in Ottawa, a National Post columnist, a documentary filmmaker, and Invited Professor at the University of Ottawa.

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MEMBERSHIP MILESTONES

2016 MEMBERSHIP MILESTONES

ÉTAPES DES MEMBRES DE L'ICI 2016

Congratulations to the following members who are celebrating membership milestones! Thanks for being part of the REIC family!

Félicitations aux membres suivants qui célèbrent des étapes! Merci de faire partie de la famille de l’ICI!

10 YEARS / ANS

Michael Heeney, FRI

Stephen Grant, FRI, CRES

John Pollard, FRI

Rene Angelini, CRF

Roxanne Johnson, CPM®, ARM®

Richard Hall, CPM®, ARP

Daniel Van Willegen, CPM®

Samir Bachir, FRI

Daniel Jones, FRI, CMR, CRP

Darrell Jones, CPM®

Paramjit Bhangoo, FRI

Gregory Jones, FRI

Wendy Jung, CPM®

30 YEARS / ANS

Andre Charbonneau, FRI

Gloria Kragnes, ARM®

Ray Lantz, CPM®

John Alkins, FRI

Suzanne Chateau-Fuhr, CPM®

Aldine Larsen, FRI(E), CPM®

Eddie Li, FRI, CPM®

Hilje Armstrong, FRI

Cory Chisholm, CPM®

Marylou Leeman, CRF

Raymond Neale, CPM®

Murray Bauer, CPM®

Leonora Davids CPM®, ARM®

Robert James Macdonald, FRI(E)

Charles Pace, FRI

Elizabeth Beaudin, CPM®

Lal Malaviarachchi, CRF

Serafino Pendenza, CPM®

Mark Bell, CPM®, ARM®

Nicholas Rawcliffe, FRI(E)

Judith Binder, FRI

Barbara Regan, CRF

Michael Bird, CPM®

Fernand Rene, FRI

Raymond Bower Jr., FRI

Douglas Riche, CPM®

Ian Bowles, FRI

M.J. Steele, FRI

Dan Buttenham, CRF

John Stendzis, CRF

Ronald Campbell, CPM®

Rob Trimble, CPM®

Stephen Cullis, FRI

Jay Walter, CRF

John Douglas, FRI, CMR

Satvinder Dhillon, CRU Alec Fabro, CRF Stephane Godard, FRI Debbie Haluik, CPM® Kim Hoecherl, CRU Maybritt Jorgensen, CRU Bruce Klassen, FRI, CRES Peter Lau, FRI Eugenia Lucash, CRU Lindsay Marjadsingh, FRI, CLO, CRES Nadia Naraine, CRF Eamonn O'Rafferty, CPM® Andrew Peck, FRI Menno Peters, ARM® Laura Piazza, CLO Lora Ricco, CRF Peter Saito, FRI Jenny Stuart, ARM® Joy Wallace, ARM® John Wnek, CPM®

15 YEARS / ANS Brian Bennett, CRP Earl Brown, FRI(E) Arthur Chow, FRI Douglas Fourchalk, FRI Donna Gardin, CPM® Margot Gunn, CRF 18

REIC Exchange, August 2016

John Manning, CRP Keith McAlister, CLO, ACoM Brian Meakin, FRI(E) Don Myhre, CRP Maureen Neilly, FRI Marion Owen, FRI David Podmore, FRI(E) John Pollard, FRI Renee Marie Quevillon, CPM®, CMOC, ARM®

David Duncan, CPM®, CMOC

25 YEARS / ANS

Pamela Eagleton, CPM®

Marina Bolletta, FRI, CRES

Catherine Gordon, CPM®

Ed Briggs, FRI

Marlene Henderson, CPM®

Sunil Daljit, FRI

Lindsay Henderson, FRI

Albert DeSiena, CPM®

Allan Jensen, FRI, CRF

Kathleen Dick, FRI

Roger Mazzer, CPM®

Daniel Flokstra, FRI

Gilles Messier, CPM®

Fred Wegner, FRI, CRES

Mike Forget, CPM®, CRP, ARM®

Sean Michel, FRI

Harold Weidman, CRP

Claude Gagnon, CPM®

Leo Mirtitsch, CRF

Neil Zuccato, CRP

Arch Honigman, FRI, CLP

Larry Mulder, CPM®

Garry Jodoin, CPM®

Mary Anne Murphy, FRI, CMR

20 YEARS / ANS

Jan Kliaman, FRI

Margaret O'Neill, FRI

Larry Brewer, FRI(A), CRP

Albert Lai, FRI, CLO, CRES

Paul Ouellette, FRI

Doug Brown, CPM®

June Lypowy, CLO

Robert Pedler, FRI

Vincent (Jim) Burton, FRI

Daniel McDaniel, FRI, CPM®, CRP, CMOC

H. Pestl, FRI

Robert W. Samsom, FRI Eva Steeves, ARM® Beverley Varcoe, FRI, CRES Kevin Veitch, FRI John Wannamaker, CPM®, CMOC, ARP

Tino Colussi, CPM® Gary Craft, FRI David Fitzpatrick, CRF Mary Godeau, FRI(E)

Gary McKay, FRI James Murphy, FRI Aki Omae, CLO

Stephen Pumphrey, FRI Paul Reid, CPM® Judy Rickatson, FRI Peter Smith, FRI

Paul Stanford, CMR Daniel Tapping, FRI

Stephen Russell, CPM® Pierre Tanguay, FRI Kerry Wilson, FRI, CPM®, CMR

Douglas Watkins, FRI, CPM®, CMR

Ian Caunce, FRI, CMR

Henri Znaty, FRI

Graham Downey, FRI, CMR

45 YEARS / ANS

Johnson Wong, FRI Ted Zaharko, FRI, CMR

40 YEARS / ANS

Aileen Green, FRI

Allan Zindler, FRI

David Brown, FRI

John Meadows, FRI

Gino Zucchiatti, FRI

Steven Gordon, FRI, CPM®

L. John Simmons, FRI, CMR

David Hurst, FRI

Charles Umpherson, FRI, CMR

35 YEARS / ANS

Brian Magee, FRI

J. Donnelly Champion, FRI, CPM®

Joan Malay, FRI, CMR

50+ YEARS / ANS ET PLUS

Jan Normandale, FRI, CRF

Douglas Bullied, FRI

Luigi Nunno, FRI

James Burnett, FRI

Diana Crossin, FRI Beverly Greene, CPM® Ronald Hansen, FRI Ken Kakoullis, FRI

Georges Couillard, FRI, CPM® Kent Lyle, FRI, CMR Ian Macnaughton, FRI Terry Barber, FRI, CMR Ronald Klombies, FRI, CMR Leonard Potechin, FRI, CPM® Roy Wilson, FRI Fred Meyer, FRI, CLO Stanford Korsch, FRI

Michael Orde, FRI, CLP Cornell Popyk, FRI, CMR

Warren Lyckman, CPM®

Wayne Sanford FRI, CRES, CMR

John MacKay, FRI, CMR

Pat Thomson, FRI, CRES

Doreen Musick, FRI, CMR

Eli Uman, FRI

Paul Nutsch, FRI, CMR

Murray Van Der Marel, FRI

Donald Oxford, FRI, CPM®, CLP

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MEMBERSHIP MILESTONES

Douglas Snider, FRI, CPM®, CMO

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