December 2023 Special Needs Living Magazine

THE COMPASSIONATE DRIVE BEHIND TRUCARE'S REMOTE SUPPORTS

BY TRUCARE PROVIDER SERVICES

In today's age of smart technology, it's easy to get lost and forget about the people behind the screen. At TruCare Provider Services, our commitment goes beyond the technology as a mere facilitator. We see it as a bridge to connect, enrich, and empower the lives of those we serve. Our belief is steadfast: technology is more impactful when it's paired with compassion and support.

A PHILOSOPHY ON PERSON CENTERED SERVICES

At the very core of TruCare is a philosophy that's crafted on the principles of education, empathy, and innovation. Our commitment to education goes beyond mere knowledge transfer. We foster a culture of continuous learning, where every member of the TruCare family is equipped with the tools to best support the individuals we serve.

The culmination of these ideals is reflected in our unwavering mission: we are united by a shared passion to improve the lives of adults with disabilities, through meaningful engagement. Our goal is not just to provide services but to ensure that every individual we support feels valued, heard, and understood. We want them to lead lives filled with purpose, where they're not merely existing, but actively playing a part in their communities.

THE TEAM BEHIND THE TECHNOLOGY

Our Remote Support Service isn't about technology alone— it’s about the team and services in conjunction and working to bring our philosophy to life.

This collaboration extends to the very top. Our executive team is actively involved in discussions with the individuals about the types of technology personalized for them, and how it could be used effectively. After a comprehensive internal assessment, they work with the remote support team to finalize the person-centered plan, which serves as the roadmap for the services provided.

The Remote Management team is the strategic mind ensuring the infusion of cutting-edge assistive technologies. Meanwhile, the Supervisor ensures the delicate balance of support and autonomy is maintained, turning the vision of person-centered plans into reality. And lastly, but doing the direct services, is our Remote Support Professionals, with their genuine dedication and compassion. They are the heartbeat of the department, ensuring seamless, real-time connections are made, that make an impact of a lifetime.

Even after installation and services begin, our team actively continues to collaborate with individuals and their teams, delving deep to understand unique needs, ensuring that the technology we deliver is tailored appropriately, meaningfully, and enabling them to achieve the highest level of independence.

A FUTURE DRIVEN BY INNOVATION AND INDEPENDENCE.

As we look toward the future, we are motivated to expand our remote support services by implementing more advanced assistive technologies, adaptive solutions, and innovative person-centered supports powering them. Technology is the tool; but the real skill lies in how we use it to make a positive impact, empowering independence to the highest level possible for someone. That's the compassionate, and innovative drive that will always fuel TruCare's Remote Support Services.