HOW CAN WE HELP? Probably while you are reading this article we will be in the midst of a further covid lockdown, possibly restricting your ability to get assistance and to resolve IT related issues Although the rules we work within have change frequently over the past year we have worked every day providing technical support, solutions and everyday consumable items like printer inks. At the time of writing this in mid-January 2021, we have the shop open for doorstep collection of click and collect telephone and web orders, and for the drop off (and collection) of pre-arranged repairs. We are providing sales advice and solutions via the phone and video connections like WhatsApp, Zoom and Teams. Using the latest remote connection techniques we are providing full remote support for our customers old and new alike. Generally, the availability of most products has been challenging, however we have a wide range of PC’s, Laptops, All in one PC’s, Apple PC’s, laptops, phones, tablets and home & business printers. In short, most items are available for collection or delivery We have also been shipping items via our couriers and via our own weekly delivery service, direct to your doorstep- please ask for more information. We are ready and able to help and we have the products to provide you with a solution quickly.
JOBS, JOBS, JOBS
New Career?
With 2020 behind us, hopefully 2021
present more opportunities and Career opportunity…will greater fulfilment.
We are still looking for a new member of We our sales team, if you for arejunior staff have a couple of job vacancies joinwith us on our journey of providing high interested in joining us, please send yourtoCV your experience toquality product and solutions to our customers. date, and why you want to join our vibrant helpful team to Both roles are Leatherhead based and involve high degrees of customer contact. jobs@tecres.co.uk
Updates…
The successful applicants must have the following attributes: • Work within a team
We have seen an increased occurrence where essential Windows • Take responsibility of tasks and projects applications will not run or may error when running. • Willing to learnThis has been Some retail experience would be useful but not essential. • Possess a positive “can do attitude” caused by your version of Windows 10 not being fully updated. In many cases the version of Windows is so The but other role is more based, where • Communicative old that it will require updates on updates to be installed. This process is easy, may be workshop time consuming you will be building, repairing and configuring computers, tablets and phones. Much of your work and may require a few machine restarts. • Able to work independently will be on the phone talking with our customers, • Appreciate their limitations Currently the version of Windows is Windows 10 Version 20H2. To check if your machine is up to press providing remote assistance anddate, solutions. There • Willing to learn new things and methods may be a requirement to attend customers premises the Windows icon (usually bottom left of screen) then select the second itemmaking up (the gear wheel marked a drivers’ licence useful-but not essential. • Passion for IT settings), then go to “update and security”, then select the “Check for updates”. This andwerequired For the rightlists applicants offer productupdates and • Patient industry training, a dynamic career in an everplease follow the onscreen instructions. changing marketplace with a rewarding career in a • Reliable
• Punctual Should you require assistance please call us! • Trustworthy
social environment.
To apply please send your CV or details to jobs@tecres.co.uk, specifying which position you would like to be considered for.
Both roles are full time posts, where you will bewho This guide was written by Les Beer, from Tecres in Leatherhead, working 5 days a week including Saturday, with a We look forward to hearing from you. pre-arranged day off during the week. have been providing computer solutions since 1989. Our Sales role is shop floor based and will involve merchandising products, advising and selling products and services-plus providing our high level of customer care both on the phone and in person.
16 Looklocal Magazine - February 2021
~Surrey’s favourit
14 Nort
Monday - Sa
Please note: Product supplies have been severely disru
