OFFICE AUTOMATION – I MODERN OFFICE EQUIPMENT 10. USE OF THE TELEPHONE, TELEPHONE DIRECTORY, STD & ISD SERVICES, PREPARATION OF A TELEPHONE INDEX, MOBILE PHONE SERVICES, CONFERENCING FACILITY Communication is one of the most important function any organization. Today electronic mode of communication plays a major role in all means of communications. Telephone is the most important in all of these. Today, it became an integral part of any office set-up. An understanding of its functions, features and related services will enable the student to manage office operations effectively.
10.0 Objectives After going through this lesson, you will be able to: • • • • • • • •
Understand the working of a telephone Use the telephone effectively Understand the concept of a mobile phone Use the mobile phone effectively Use Conferencing Facility in a Telephone Use STD and ISD services Use the Telephone Directory Keep a record of important telephone numbers in the form of a telephone index
10.1 Introduction Telephone became one of the common names in our life. From large corporate to small shops, you ca find it everywhere. Now, it becoming a necessary trait to able to use it properly and having sound knowledge about its all features.
10.2 Brief History Credit for the first practical telephone goes to Alexander Graham Bell. He patented the telephone in the year 1876. A German experimenter P.Reis had
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