Warm Welcome Magazine - August Issue

Warm Welcome Magazine

www.warmwelcomemagazine.com - August 2020 Issue

Hotels . Travel . Bars & Pubs . Food & Drink Restaurants . Health & Lifestyle . Shows & Events

What trends can the drinks industry expect post-Covid-19?

See pages 20-21

The hospitality sector needs to heed new cleaning techniques See pages 16-17

Hotel Brooklyn, Manchester so good it opened twice!

See pages 6-7

How to navigate ‘Covid Secure’ technology for Hospitality See pages 12-13

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CONTENTS

4

14

Hotels

Cleaning & Hygiene

24

42

Interior Design

Travel

To feature in an upcoming issue or to discuss advertising opportunities please contact a member of the Warm Welcome team; Advertising Requests Dean Little - 01227 314 324 dean@warmwelcomemagazine.com Editorial Requests Katie Sirdefield - 01227 314 324 katie@warmwelcomemagazine.com Newsletter Requests Carol Jean - 01227 314 325 carol@warmwelcomemagazine.com

Enjoy a Summer Staycation in Northern Ireland Hastings Hotels is inviting guests to enjoy a summer staycation in Northern Ireland with exclusive new deals and offers available

to book now. Visit some of the fabulous landmarks, attractions and tourism attractions on our doorstep. Northern Ireland’s leading collection of hotels has a fantastic selection of offers in each of its seven stunning properties including the luxurious Grand Central Hotel and Europa Hotel in Belfast, the magnificent Slieve Donard Resort & Spa in Newcastle and historic Ballygally Castle located at the beginning of the Causeway Coastal route.

Natural Wonders Northern Ireland has lots of natural wonders that can make you gasp in sheer appreciation of their beauty and are an absolute must-see. The Giant’s Causeway is a true national icon, with the columns of rock reaching out into the wild Atlantic Ocean. The mystical atmosphere of Causeway stirred our ancestors to believe in a magical otherworld of giants and flying chunks of rock, and it is every bit as inspirational today. The iconic Mourne Mountains - 12 shapely summits peppered with lakes, granite tors, forest and incredible views. Or why not visit Rathlin Island in Co Antrim with stunning views, rugged landscape and a tranquillity and beauty that is so unexpected. The ferry to Rathlin island travels just six miles across the Sea of Moyle. Visitors can enjoy the walks the Island has to offer or hire a bike to explore.

Northern Ireland on Screen In recent years, Northern Ireland has become a popular location for smashhit films and TV series. Game of Thrones was filmed in various locations across Northern Ireland and visitors can immerse themselves in unique experiences and tours. Two of Hastings’ fabulous properties, Slieve Donard Resort & Spa and Ballygally Castle, are ideally located close to some of the filming locations.

Stay at the Slieve Donard and you can visit some of the most iconic scene locations. Walk where the White Walkers first appeared (and also where the Starks discovered the direwolves), visit Team Stark’s home at Winterfell, go to Rob Stark’s battle camp, step foot where the ‘Red Wedding’ unfolded and pay your respects to the Tullys when arriving at Riverrun. The hotel is near Tollymore Forest Park (Wilding Pit and Direwolves) and Castle Ward (Winterfell).

When staying at Ballygally Castle, you’ll be able to take in the stunning Causeway Coast and Glens which was used to represent everything from Winterfell to the King’s Road, The Iron Islands to Stormlands. You can stand on the spot where Lannisters schemed, stroll in the footsteps of the Starks, and gaze on grasslands crossed by the Dothraki horde.

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Culinary Experiences Calling all foodies… From traditional tastes such as Ulster fry and The Comber Potato, to food from Northern Ireland’s waters, there’s a lot of heritage and delicious recipes ready to be shared.

There are lots of tasty food tours to avail of including Toast The Coast – a celebration of local Northern Ireland food on the Antrim Coast Road & Glens. Enjoy local people, stories and the sunning coastal scenery. Taste and Tour NI offers the Belfast Food Tour which takes you ‘off the eaten track’ on a 4-hour food and fun-filled walk through the city centre. The enthusiastic, local expert guides will ensure you get a flavour for the city and the magnificent authentic produce of Northern Ireland.

Grand Central Hotel Why not book a break in Belfast City Centre and stay at the Grand Central Hotel, home to Ireland’s tallest cocktail bar, the Observatory.

The Grand Central Hotel has a delightful range of dining options including the Grand Café and the Seahorse Bar & Restaurant. The Observatory on the hotel’s 23rd floor, is the most luxurious cocktail lounge in Ireland, where guests can sit back, relax and sip on the finest cocktail and drinks selection and enjoy the breathtaking views of Belfast and beyond. Enjoy an overnight stay at the Grand Central Hotel on a room only basis from £65pps or with Full Irish Breakfast from £70pps.* Slieve Donard Resort & Spa Nestled at the foot of the Mountains of Mourne, the Slieve Donard Resort and Spa in Newcastle stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down Golf Links frames the other. There’s lots of places to go walking and exploring nearby including Tollymore Forest Park, Silent Valley, Castlewellan Country Park and Murlough Bay Nature Reserve. Enjoy an overnight stay at Slieve Donard Resort & Spa with Full Irish Breakfast from only £85pps.* Ballygally Castle Perched on the tip of the famous Causeway Coastal Route, this stunning 17th century castle overlooks Ballygally Bay with uninterrupted views towards Ballygally Castle has a range of delightful dining options and is home to one of the Game of Thrones® doors made from fallen trees of the iconic Dark Hedges. If you’re brave enough, take a trip to the Ghost Room to see if you can spot Ballygally Castle’s friendly ghost, Lady Isabella Shaw. Enjoy an overnight stay at Ballygally Castle on a room only basis for £50pps or with Full Irish Breakfast from only £60pps.* Europa Hotel The Europa Hotel has announced that guests can once again enjoy overnight stays from Friday 31st July. To celebrate, the world-famous hotel has launched a summer staycation offer starting from only £45pps* room only or £55pps* to include Full Irish Breakfast.

The Europa Hotel is superbly located in the heart of Belfast city centre and is the perfect base to enjoy a spot of sightseeing including the historic Titanic Quarter or the Cathedral Quarter’s charming cobbled streets, pubs and eateries. Enjoy an overnight stay at Europa Hotel on a room only basis for £45pps or with a Full Irish Breakfast from only £55pps.* For further information or to book a staycation with Hastings Hotels go to www.hastingshotels.com or call 028 9047 1066.

Warm Welcome Magazine | 5

Hotel Brooklyn, Manchester So Good It Opened Twice!

Just a handful of weeks after Manchester’s newest design-led hotel, Hotel Brooklyn, opened right in the heart of Portland Street on 14th February – it closed its doors in response to the Covid-19 Pandemic. It’s so good, they opened it twice…

Reviews in the national press on the opening of the hotel were fantastic.

- “Hotel Brooklyn is doing some laudable - the walk/wheel-in bathroom hardware is perfectly planned, and finished in sleek matt black metal, so therefore devoid of institutional connotation” - Hotel Brooklyn is “loud, it’s proud and, best of all, it has bags of northern soul” - “Another new property to watch in the city is Hotel Brooklyn, a classy joint across town on Portland Street with 189 loft-look-inspired rooms” Hotel Brooklyn announces that it will re-open for business on 21 August 2020, celebrating with an amazing competition: simply book direct between 4th July and Thanksgiving (26th November 2020) to be in the running to win a 5 night stay in New York, in Spring 2021, staying in a plush midtown Manhattan Hotel with economy return flights included.

General Manager Paul Bayliss says: “We are a brand new property conforming fully with modern travel needs so we

already have lots of features designed to allow for an environment where personal space is a key factor, including a self check-in facility so no contact is required from the second a guest arrives. In addition we have nearly 200 brand new and immaculately clean bedrooms and best practice in hospitality cleanliness lined up ready to go including UV lamps, misting of rooms, tested and compliant staff fully-trained in the highest standards. Finally, we have large restaurant and banqueting spaces, several separate kitchens and four lifts, allowing us to plan for continued social distancing. I am delighted to get back into the office post-Covid-19 lockdown and celebrate the hospitality industry for what it is – the art of entertaining guests… It’s time for the beleaguered travel and hospitality industries to get back on their feet. We look forward to welcoming visitors to Manchester’s little piece of the Big Apple.”

Designed by Squid Inc, the name Brooklyn was inspired by the New York Borough - chosen for its similarities to Manchester: its buzzing industrial growth and powerfully vibrant identity

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and culture. The 189-room hotel pays homage to Brooklyn’s history from early 20th century to the present day and – crucially - is a pioneer in accessible design – leading the way in Europe with its adaptability features: a trailblazer in accessible, sexy and modern design for all.

Bedrooms & Suites The aesthetic of the 189 bedrooms have been inspired by Brooklyn’s loft spaces, peppered with features that favour quality and high-spec finishes. Beds have brass adornments, while Turkish rugs have been designed to contrast with the concrete walls. Bathrooms have been cleverly-angled to allow look out across the city, while street art wall features finish off the bold design direction.

Bathroom amenities include organic bamboo toothbrushes and ethically sourced toothpaste, green soap and lotion dispensers with minimum waste.

Accessibility In addition, the hotel features 18 accessible bedrooms designed by

Motionspot, the UK’s leading accessible design company. “Accessible accommodation at Hotel Brooklyn features subtle details like basins with integrated hand grips, removable matt black grab rails, accessible bedroom storage and a hidden ceiling track hoist”, says Ed Warner, Founder & CEO of Motionspot. “We hope this high level of attention paid to inclusivity will make Hotel Brooklyn one of the most soughtafter venues for guests of all abilities.”

F&B Space - Runyon’s and Salvation Bar Hotel Brooklyn’s bar and restaurant, named Runyon’s after Damon Runyon, an American writer renowned for his depictions of Brooklyn characters, presents a diverse menu showcasing European and American influences, starting from £22 for main dishes.

Featuring classics such as Crab Flake A La Newberg, Billy’s Bacon Fried Rice, ‘Oscar’s’ B.L.T Wedge and Hash Browns, alongside vegetarian and vegan options.

On the top floor of the hotel, Salvation Bar is part of the hotel’s dedicated private events space, Brooklyn Heights.

Salvation Bar is designed to be a destination venue with panoramic views of the UK’s preeminent Northern city.

Nightly rates at Hotel Brooklyn start from £130 for a Club Room on a B&B basis. www.hotelbrooklyn.co.uk @HotelBklyn

Warm Welcome Magazine | 7

Enjoy Summer on the South Bank with Sea Containers London

London hotel Sea Containers London

will be re-opening its rooms on 15th August, inviting guests to experience its sprawling location directly on the South Bank. Perfectly placed to enjoy some of London’s newly re-opened cultural institutions such as Tate Modern and Somerset House, the hotel also includes Sea Containers Restaurant, which has stunning views out to the Thames and St Paul’s, and a large al fresco terrace.

The hotel will be re-opening with five new specially designed Patio Room packages created for groups of friends and family to spend quality time together. Each of the Patio Rooms feature an oversized ivy-clad patio and outside seating, ideal for al fresco drinking, dining and relaxing. Guests can book each of the experiences for a group of up to six people, with timings worked out on a bespoke basis up to 11pm. Those who want to stay the night can also book the room for an additional £100, with up to two people able to stay. Additional rooms can be booked for £188 (incl. VAT) per night.

Patio Rooms Packages British Summertime An elevated version of the quintessential summer picnic without the hassle (or worry of the British weather!).

Groups of up to six can while away the afternoon catching up over Pimms and picnic hampers full of British classics including pork pies, British Charcuterie and Eaton Mess. Minimum spend of £550 (including room hire) Pub Night In The perfect package for bringing the virtual pub to life. Groups of up to six can book in for a good old-fashioned pub session – complete with a readymade quiz, a keg, and a pub grub menu that includes mini beef burgers, nachos and chilli chicken skewers. Minimum spend of £550 (including room hire) Sand in the City Missing that beach holiday? This room brings all the tropical trappings to the shores of the Thames. Groups of up to six can book their very own Tiki

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Bar stocked with Piña Colada slushies, glasses of frosé and tropical tipples.

Served alongside BBQ favourites such as chicken wings, sweet chilli prawns, buttered corn and cheese fries.

Minimum spend of £550 (including room hire) Head to Toe The ultimate pamper package for those missing the salon. Spend the afternoon getting a mini makeover. Groups of up to six guests will have two therapists on-hand to carry out 90 minutes of treatments each – including a dry cut, blow dry, manicure and pedicure. A menu of food and drinks will also be delivered to the room, so no need to move a muscle. Minimum spend of £550 (including room hire) * FRAME: 70s Barre class For those looking to get back into shape after lockdown, the hotel has also created a special partnership with one of London’s best fitness studios FRAME. Each Saturday throughout the month of August, guests can book

into a private session of FRAME’s signature 70s Barre class, complete with 70s tracks and disco lights for £10 per person per class. The maximum number of guests for the class will be six and booking can be made via the Sea Containers London website From 15th August, Sea Containers London will be offering the Plan B package, which includes £30 off the current bed and breakfast rate (grab and go breakfast included), a £50 credit to use in the Sea Containers Restaurant, late checkout (6pm), flexible cancellation and complimentary upgrade to the best available room upon check-in. Plan B never felt so good. For further information on Sea Containers London, please visit www.seacontainerslondon.com.

Warm Welcome Magazine | 9

£4.2 million property renovation completed at Hilton Garden Inn

Hilton Garden Inn London Heathrow Airport Hotel is delighted to announce the significant renovation of its 364-room hotel.

As part of the £4.2 million renovation, all bedrooms have been refurbished, with 205 undergoing a light refurbishment and 159 undergoing a full refurbishment and upgrade to Deluxe King Rooms. Additional areas of focus include the reception, restaurant, bar, and gym. Four innovatively designed meeting rooms within the pavilion conferencing area in the gardens of the property have also been completely renovated. Further enhancements to the MICE offering include the creation of three additional meeting rooms within the main building and the renovation of a further three meeting rooms, creating a total of 10 bespoke meeting areas. Located just a five-minute walk from Hatton Cross Underground Station, the property presents a new approach to convenient hospitality for all Heathrow Terminals.

“The refurbishment started and ended with our guests in mind to ensure that we are the hotel of choice for travellers staying at Heathrow,” said Richard Lee, General Manager. “With these renovations we can offer our guests an affordable upscale hotel with unexpected amenities, which enhance the offering of an airport hotel bringing the customer experience to another level.”

The creation of talented Swedish design team DOOS, each guestroom boasts the brand’s signature bedding featuring fresh, white duvets and crisp linens creating the perfect balance between comfort and support. All bedrooms are fitted with optimum design elements to create a restful stay with stylish headboards, sophisticated lighting fixtures that fill the open space and soft furnishings. The theme is maintained through the upgraded Deluxe King Rooms which offer a larger en-suite bathroom and more luxurious settings, with additional plush sofa and unique lounge design features. The new bathrooms have been completely renovated and now feature large walk-in showers and modern, spacious vanity countertops.

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A total of 10 new and newly refurbished meeting and conference rooms have been added to the hotel’s offering. Three brand new distinctive meeting rooms are available in the hotel’s main event space, with the existing three rooms boasting full renovations.

The refurbishment continues through the outdoor Pavilion event space located in the gardens of the hotel, where four modern and professional rooms with their own personalities have been created. With these built-for-purpose event amenities, Hilton’s professional spaces offer slick technology, modern menus and expert planners and service teams who are on hand to help guests create special and memorable experiences for up to 300 people. A new shop area has also been completed offering grab & go food, freshly brewed Piacetto coffee, refreshing cold drinks and convenient amenity travel items.

In-house guests at Hilton Garden Inn Heathrow Airport will find greater convenience and more personalised experiences with Hilton’s refurbished health and wellness facilities, including a light and spacious purpose-built gym with state of art cardio and strength equipment by Technogym including the new highintensity Technogym Bike where you can join interactive live spin classes from One Rebel studios in London.

In response to the impact of Covid-19, the property has responded by implementing key protocols relating to cleanliness and hygiene. This has been done with the protection of customers, employees and collaborators in mind. The hotel is the first in the UK to receive the Certificate of Assurance from Bureau Veritas for its measures in response to Covid-19 prevention, as well as being a part of the rigorous Hilton CleanStay programme.

Owned by Pandox AB, Hilton Garden Inn London Heathrow Airport offers amenities including complimentary WiFi throughout the hotel, a 24-hour business centre, a state-of-theart fitness centre, full cooked-to-order breakfast, craft cocktails and shareable plates for dinner, that appeal to those travelling for business or leisure.

Warm Welcome Magazine |11

How to navigate ‘Covid Secure’ technology for hospitality

We all know that hospitality has been

one of the most affected industries of the covid pandemic, so it’s not surprising that the market is now inundated with multiple solutions to help you meet the government imposed restrictions and guidelines for re-opening.

But how do you choose the right one for your business?

There are lots of organisations offering innovative technology to support the new operational challenges faced by hospitality with social distancing in place.

Of course, the functional fit will be important to meet the many challenges, such as: mobile and table ordering, track and trace, delivery using multiple channels. All of these will ensure your business can thrive post lockdown.

But functionality isn’t the only consideration, there are APPS appearing all the time to handle these challenges, so what else should be considered?

What are the challenges?

- Costs Understandably each supplier needs to fund a development and support team through customer support contracts.

Seeking individual solutions to separately handle operational challenges can result in multiple support contracts and significant monthly fees, limiting your ability to operate financially with reduced covers imposed by social distancing.

- Operations What’s the use of having the best technologies unless they integrate well enough to communicate with each other. Systems which are not properly integrated can cause operational problems. Re-keying information often results in errors and wasted time trying to identify problems.

- Support Systems developed independently of each other can be a support nightmare.

With multiple providers it becomes difficult to know where to go for support. Who has responsibility for the systems working as a whole solution, not only now but in the future? What happens when the operating system is upgraded but not all the solutions are compatible? What happens when one party changes their APP and it no longer communicates with the POS? - Pedigree, longevity You might be somewhat surprised to see such a surge in APPS over a short period of time. This is explainable because the APP is remote, it handles one operational issue so unlikely to be tested with other operational necessity’s such as your POS system.

All the above are important considerations. Technical innovations are there to help the business thrive, but the wrong choice could deliver more expensive problems than solutions.

Choosing systems that will work together and come from an established

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technology company, will ensure minimal disruption.

What to look out for Clearly a long-established company with extensive hospitality expertise will be better equipped to address the guidelines and provide the support for the whole system. Technology companies such as TISSL, have addressed all the new operational requirements as additional modules to their HORIZON POS system. This not only reduces cost but also ensures a high level of support all in one place, because things have been designed to work together.

Keep the infrastructure simple, ensure everything is fully integrated and all works on the same platform. Deploying all functional requirements from one supplier if possible, let the supplier take responsibility for the technology enabling you to keep your staff and customers safe while still providing that culinary experience with seamless service.

TISSL HORIZON EPOS has been developed from the ground up, ensuring simpler on-going development without the constraints of most older legacy systems. There is no glue holding it together, it all works together on one platform. TISSL have always developed their platform using the latest technology so were able to react quickly to the covid requirements set out by the government.

TISSL’s Consumer Ordering Platform (COP), is an integrated module which meets all the government guidelines to re-open safely with social distancing. Customers can link easily to your POS, viewing menus and modifiers, then place and pay for their order all using their own smartphones and from anywhere in the restaurant.

HORIZON also includes a track and trace system so you can provide the NHS with the required information should there be any problems with a visitor to your premises contracting covid-19. All this comes in one solution and from September this year the TISSL HORIZON solution will also include a fully integrated interface into Oracles’ Opera property management system.

For more details visit the TISSL website: www.tissl.co.uk or contact 01908 525800.

Warm Welcome Magazine |13

The traffic light entry management system

Grange Technologies, the company

behind the Hygiene360 cleaning management system have converted their people counting technology into a cost-effective entry management system to help ensure that social distancing is maintained in enclosed spaces. Particularly effective outside washrooms, the system displays an arrow on a green background when there is room to enter and a cross on a red background when entry is prohibited. The design means it is easy to install with battery powered sensors and the entry display comes with a standard plug. The product is the result of a customer request after they had already used our footfall counting technology in their Hygiene Monitors.

Hygiene Monitor range, Hygiene360Lite is a battery operated, IoT SIM connected device which offers improved configuration management with an online management and data portal and enhanced shift management for more flexible operation. While Hygiene360Lite offers additional functionality, our traditional Hygiene Monitors remain as popular and as important as ever, playing a key role in visible hygiene compliance across a range of industries, and are available as pre-programmed, outright purchase units.

“The new traffic light entry management system is the result of a customer request having previously used our monitoring products” says Jonathan Bradford, Managing Director. “We’re pleased that this product will help companies to maintain social distancing measures in order to combat the spread of the coronavirus.”

Email hygiene360@grangeeurope.com or call 0845 370 0030 for more information. Grange Europe is a leading supplier of hygiene products, including our very popular antibacterial hand and surface wipes, sprays and foamers and a superb range of dispensers from wall mount to free standing, all of which are all marketed under ‘The Hygiene Company’ banner. Monitoring and compliance devices are a part of the Grange Technologies brand.

The system is ideal for pubs, bars, restaurants and offices and will be particularly useful for washroom entry. Users are able to choose how many people may enter at any one time meaning that the device can be updated as social distancing guidelines change over time. The device costs from just £375 per washroom depending on the layout, excluding any installation charges. Also launched recently is Hygiene360Lite. An enhanced version of our popular

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the new name for hygiene monitoring products from...

THREE GREAT HYGIENE MONITORING SOLUTIONS

iPad

iPad

9:45 AM

9:45 AM

In order to maintain high standards of cleanliness and hygiene these facilities are checked and attended to reglarly.

If additional attention is required please contact a member of our team.

100%

100%

Poor

Fair

Good

Excellent

Please tell us how you found the cleanliness of our toilets.

Your feedback is important to us.

HYGIENE 360

HYGIENE 360 LITE

Countdown

Shift Management

Footfall Counting

HYGIENE MONITOR

Real Time Alerts

Data and Configuration Portal

Customer Feedback

EXPANDING PRODUCT RANGE

iPad 9:45 AM

9:459:45 AMAM

100%

100% 100%

100%

Helping to maintain social distancing

iPad

TRAFFIC LIGHT ENTRY SYSTEM

FEEDBACK 247

FOOTFALL 247

A feedback system with a data portal and fully customisable survey feature

Find out when your busiest periods are with our people counting technology

ALSO FROM GRANGE EUROPE

for more information, please visit grangetechnologies.co.uk

FORWARD THINKING HYGIENE SOLUTIONS FOR ALL YOUR POST-LOCKDOWN NEEDS available to by at thehygienecompany.com

15

The hospitality sector needs to heed new cleaning techniques

With hotels, restaurants and cafés

all gradually reopening to the public, establishing a thorough cleaning regime now is crucial for the safe return of guests. The HoReCa sector has seen one of the biggest upheavals in its practices since the pandemic began; closing its doors indefinitely, furloughing staff and installing new safety equipment, and now the challenge to ascertain an ongoing cleaning procedure involving specialist supplies to kill all virus’ while also providing a safe environment for both customers and staff.

One of the UK’s leading biosciences company is supporting hospitality facilities in their quest to secure safe and effective anti-viral products and incorporate them into their new cleansing schedule. Cardiff-based Genesis Biosciences has developed its own unique anti-microbial, generalpurpose sanitiser that is proven to be effective against Covid-19 and is free from any harmful chemicals.

Genesis’ Sanitiser – part of its Evogen Professional range – delivers high performance cleaning and disinfection of all types of hard surfaces. The product has been designed specifically for use in commercial, residential, institutional and industrial applications to provide a safe, efficient and eco-benign® way of cleaning and sanitising hard surfaces. The utilisation of natural, biodegradable active ingredients offers a safer alternative to many of the harsh chemicals commonly used for sanitisation.

There are also the health implications of traditional bleach cleaners. A large study commissioned by Asthma UK has identified a link between professions such as facility cleaners – where the use of products with high concentrations of chemicals is common – and the development of asthma in adults.

Dr. Emma Saunders, General Manager for Genesis Biosciences, said: “The entire hospitality sector is under huge

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pressure to ensure their facilities are protected against COVID-19 while also maintaining day-to-day cleanliness.

While it is inevitable that hotels and eating premises need chemicals to perform certain cleaning tasks, not all cleaning jobs call for chemical solutions and there can be wider environmental and health implications for both guests and workers if institutes are unaware of the alternative cleaning solutions available.”

With regular and thorough cleaning of shared spaces essential during the current pandemic, the number of cleaning supplies being sold has surged. However, not all sanitising products are effective at killing the coronavirus (SARS-CoV-2) which causes COVID-19. Genesis Biosciences is one of the few companies in the UK to have gone through rigorous anti-viral testing to validate its surface sanitiser’s effectiveness against all enveloped viruses, including COVID-19 and other corona viruses.

Dr. Emma Saunders added: “Receiving the official confirmation means that our customers have 100% peace of mind that the Evogen Professional sanitiser will disinfect hard surfaces, when used according to our directions for use.

With public concern about germs and bacteria at an all-time high, reassuring customers and the general public is crucial – even more so for individuals and families who want to get back to a sense of ‘normality’ and eat out at restaurants and enjoy a night away in a hotel.”

Genesis has seen a huge increase in demand for its new Evogen Professional natural anti-microbial sanitiser and has supplied more than 60 tonnes of product across the entirety of Europe since the beginning of March.

Adapting the product to meet demand, the sanitiser is now available in a 500ml concentrate pack for smaller businesses which comes with an ‘environmentally conscious’ and cost-effective refill kit and can make up to 10 spray bottles of anti-viral solution.

To find out more about the Evogen Professional cleaning range, or to purchase direct, visit www.evogenprofessional.com.

Warm Welcome Magazine |17

Making hospitality cleaning COVID secure An article written by James White, Managing Director at Rawlins.

The past few weeks have seen the

eagerly anticipated return of the hospitality sector, with pubs, restaurants and hotels opening up across the country.

For over three months, this vibrant industry has been held back by the coronavirus, with establishments unable to welcome guests through their doors.

But with COVID-19 in retreat, it’s time to get the hospitality sector back up and running.

However, if it is to bounce back, business owners need to instil confidence amongst nervous guests by showing that their cleaning and hygiene measures are robust enough to stand up to any infection risks.

In fact, hospitality, and many other settings, need to adopt a whole new approach to cleaning in the postlockdown world. Including the overreliance on disinfectant. What many people don’t realise is that, like the losing battle of antibiotics against superbugs, disinfectants become increasingly ineffective over time.

Although it may kill most bacteria, disinfectant does not remove them, leaving dead microbes, along with any surviving germs, spread across the surface. And these microbes, dead or alive, serve as a food source for the next wave of bugs. Some bacteria also produce biofilms that can effectively defend them from cleaning agents. So, there is a real danger that disinfectant only increases the bacterial resistance, rendering it ineffective after consistent use.

So, as the bars and eateries start to fill up over the coming months, it is vital that the clean-up operation is COVID secure. Over the past few months, we have created a simple three-step cleaning process that removes dirt, improves procedures, and protects the environment from bacteria and viruses.

We call this the ‘Remove, Improve, and Protect’ method.

Remove Tables, surfaces and floors can quickly become unhygienic, with high customer numbers, spills, and drips creating dirty, sticky surfaces. This is a tell-tale sign that the area hasn’t been cleaned effectively. The only way to eliminate dirt on hard surfaces is by adding water and the correct chemistry, and removing the used solution. This cannot be done with wipes on tables and mops on floors - a new process must be employed that guarantees removal of all soils.

Improve All cleaning should be process-driven and continuously improve cleanliness levels each time. The effectiveness of the cleaning process can then be measured by taking adenosine triphosphate (ATP) measurements before and after cleaning, to ensure that surfaces are not just clean, but free of germs.

Protect The final step of the process should always be to protect the surfaces with a solution like the Zoono Z-71 Microbe Shield, which is a cost-effective, residual polymer-based antimicrobial protection.

The solution provides 30-days active protection for any treated surface, significantly reducing the spread of harmful bacteria and viruses, giving a unique, proven, long-lasting barrier protection. We recommend that main touch points, such as bars, tables, and door handles, are treated every seven days, with the wider area fogged or sprayed every 21 days for the very best hygiene. Routine cleaning can continue between applications, without disrupting the Zoono molecule or its antimicrobial activity.

For further information on our equipment and processes visit www.rawlins.co.uk/remove-improve-protect-covid

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COVID-19 cleaning processes REMOVE, IMPROVE AND PROTECT In a post-lockdown world, it has never been more important to invest in a science-based approach to cleaning and surface protection.

REMOVE ADD WATER (and chemical if required)

ALLOW DWELL TIME (and agitation if required)

IMPROVE Follow up with ATP measurements to ensure that the area is clean and germ free.

PROTECT Protect surfaces with Zoono Z-71 Microbe Shield for 30-days active protection Zoono-71 signiďŹ cantly reduces the spread of harmful bacteria and viruses

For more information visit

www.rawlins.co.uk T: 0121 351 4444 E: sales@rawlins.co.uk

REMOVE USING HIGH FLOW FLUID EXTRACTION

What trends can the drinks industry expect post-Covid-19?

Since the onset of coronavirus, it

hasn’t been business as usual for any sector – and the drinks industry is no exception. In fact, as consumers return to society after a long spell of being stuck at home, they’re likely to have a thirst for something quite different than they did just a few months ago.

Health concerns have made consumers become far more selective about what they drink, and where they drink it.

Meanwhile, without being able to visit bars and restaurants for many months, many have become accustomed to enjoying premium food and drink at home.

So as we begin to emerge from a lengthy lockdown, what new customer trends can we in the drinks industry expect?

Drinks to your door Many industries like travel, advertising and retail have felt the Covid impact, yet other sectors like e-commerce,

health and food and drink deliveries are all outperforming the market. This has even led the likes of UK pub giant Greene King to deliver food and drinks via a dedicated app.

While bars and restaurants are beginning to reopen, social distancing measures have reduced venue capacity and the lingering anxiety of infection means that footfall will take a while to return to the level seen in normal times.

Similarly, many will stick to getting supermarket deliveries, which have also become a permanent fixture for those still wary of returning to the shops, or who simply enjoy the convenience of deliveries.

Others have taken to receiving regular shipments of food and drink boxes, which have become the only way of trying new speciality products during lockdown. Foodies have been accustomed to meal kits and exotic snack care packages, while drinks lovers have enjoyed a variety of interesting

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tipples being delivered right to their doorstep.

For example, our own CRAFTED® mango and passionfruit juice drink was included in July’s Craft Gin Club box as a premium mixer for gin-lovers. I’m sure that securing a place in such boxes will have become a key aim for many food and drinks brands looking to increase their sales and exposure in the post-Covid world.

A move away from alcohol Long before the spectre of coronavirus, more and more people were drinking less alcohol, or none at all. Before lockdown, one in five of us in the UK were teetotal, with those aged 16-24 least likely to drink. Now the picture is likely to be somewhat different.

An Opinium survey for Alcohol Change UK found that one in three – around 14 million people – were taking steps to manage or stop drinking during lockdown. This compares to the 18%

who said they were drinking more.

In addition, 6% stopped drinking altogether.

With fewer dedicated drinkers, alcohol consumption is likely to go the same way. However, while alcohol drinkers have enjoyed the craft revolution, those seeking flavoursome, alcoholfree alternatives have few premium alternatives to the same old artificial, sugary options.

more healthily because of Covid-19, Beverage Daily reported. This proportion is a sizable jump from the 73% who said the same thing in April.

younger generations, are increasinglyconscious about the state of our planet and the effect we have on it. And they expect brands to play their part too.

Another interesting aspect is that 80% of consumers told FMCG Gurus that they associated vitamin c with a strong immune system.

Beyond the responsible sourcing of ingredients and the sustainability of supply chains, the biggest impact a brand can have on the environment is by making their packaging more sustainable. For example, our CRAFTED® range is packaged in resealable, TetraPak cartons which are made from up to 75% renewable materials.

This is despite a new trend in premium, non-alcoholic products – our research shows that there’s more interest in craft juice drinks than any other craft category – even beer!

At Cracker Drinks®, we have always, and will continue to exclusively use all-natural ingredients and fresh fruits in our range of craft drinks.

Drinks brands in general should take particular note that the poll showed 57% said they were looking to cut down on sugar.

Quality over quantity

Tough on the climate emergency

People have long enjoyed some welldeserved afterwork drinks at a bar, a cosy pub lunch, or a nice evening meal at a restaurant. Of course, when lockdown began, the luxury of being waited on with just-served food and drink quickly became a distant memory.

Aside from coronavirus, we all know the world’s most immediate challenge is posed by the climate crisis.

Consumers, particularly those from

Some of the UK’s biggest brands, are reportedly considering detailing the carbon footprint of their products. I expect that many other brands will start to do the same, and that eventually, just like food labelling, governments will make this mandatory.

Article written by Chris Banks CBE, Executive Chair of Cracker Drinks Co®

However, of those lucky enough to retain a decent income, many will have found that they were saving quite a lot of money from not making their usual visits to bars and restaurants. This has allowed consumers to put their extra cash towards more premium products, like luxury food and craft drinks.

As makers of craft beverages, this is a trend that Cracker Drinks Co® have been following closely. Now that many more consumers have developed a taste for higher quality products, they are unlikely to return to more standard offerings, even if they have to reduce the quantity of what they eat and drink.

Greater focus on health implications If there’s one thing that coronavirus has taught us, it’s that nothing is more important than the health of ourselves and our loved ones. Unsurprising then that consumer demand for healthier, more natural products is set to accelerate within the drinks industry.

An FMCG Gurus poll in May of more than 23,000 people across 18 countries found that 80% of consumers said they were planning on eating and drinking

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JawBox gin debuts at the Culloden Estate & Spa, Belfast

As bars look to new ways to satisfy their clientele while keeping them safe, the Culloden Estate & Spa in Belfast has found the

perfect outdoor solution. The luxury five-star hotel, part of the Hastings Hotels group, has teamed up with Belfast gin producers, Jawbox, to provide an outdoor bar experience featuring an impressive converted shipping container set in the stunning hotel gardens. The bar, used at numerous events in London, hasn’t yet had its debut in Northern Ireland, the home of Jawbox.

Given the current climate, the team at Jawbox Gin reached out to Hastings Hotels with the offer to use it, giving locals and guests a unique social setting as lockdown begins to ease.

Hastings Hotels, which has been voted Ireland’s best luxury hotel group for the past two years, will locate the outdoor bar next to the five-star Culloden Hotel’s bistro in the hotel’s gardens, the Cultra Inn. As well as serving the award-winning Jawbox gin, the bar will offer beer and wine with food in the Cultra Inn. “We were bowled over by this very kind gesture from Steven in Jawbox which really will help to maximise the beautiful surroundings at the Culloden’s Cultra Inn. It will also allow us to enhance the enjoyment and safety of visitors to the Culloden at a time of restrictions and social distancing. The word has been spreading fast and we’ve already booked a number of small parties for the summer months.” Howard Hastings, Managing Director of Hastings Hotels.

The Hastings Hotels collection consists of seven hotels, with four in Belfast, including the five-star Culloden Estate and Spa, the world-famous Europa Hotel, the four-star Stormont Hotel and Northern Ireland’s tallest hotel The Grand Central Hotel. The Slieve Donard in Down underneath the Mourne Mountains, Ballygally Castle on the Antrim Coast and the Everglades in Derry complete the Hastings portfolio. Culloden Estate & Spa (hastingshotels.com / 028 9042 1066) offers rooms from £100 per person on a B&B basis.

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Bringing hospitality Interiors to life!

Luke Edwards Interior Design specialise in bringing hospitality interiors to life so your space stands out amongst your competitors and neighbours.

We have what we call a “method design” philosophy. This means that we create an interior that captures the personality of your brand and mix it with the character of your space to bring your hospitality interior to life.

As we’re a forward thinking design company we also incorporate “Neuro Design” principles into our designs, which includes designing for wellbeing and using elements of psychology, to create stimulating, sustainable and timeless designs. We strongly believe the future of hospitality interior design will be based around these design principles.

Our high quality sustainable designer wallpapers, primarily for hospitality and commercial interiors, are based on neuro design principles and the simplicity of colour, shape, pattern and texture to create timeless designs.

Our wallpapers can perfectly compliment other design features as well as being the focal point to design around. They are designed to have the flexibility to be used in all types of interior styles, everything from luxury hotels to industrial bars and restaurants. They’re available on a number of various substrates which provide different textures and finishes.

For more information about anything above or to contact us visit our website or social media platforms. Head over to www.lukeedwards-id.co.uk to find out more or feel free to contact Luke Edwards via mail@lukeedwards-id.co.uk

We provide a consultation service too, which can act as its own design service for anyone just looking for advice & guidance, in addition to being the starting point for any full interior design project.

Luke Edwards Interior Design also design and sell our own designer wallpapers, primarily forhospitality and commercial interiors both in the UK and worldwide.

We currently have 3 different collections - 173ZERO, Rokusho, and Jewel. All the colourways and further details can be viewedon our website. Wallpaper samples are also now available to purchase from our website.

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Why is everybody talking about the Air-Reviver?

Air-Reviver has introduced a range of air purification and

disinfection systems that benefits from state-of-the-art virus, bacteria and parasite eradicating technology.

One of the only available products of its type in the UK, AirReviver products clean and disinfect the air, creating a much healthier environment for enclosed space while also providing peace of mind due to its ability to neutralise harmful particles.

The Air-Reviver Technology The Air-Reviver technology is a unique system based on patented Blpolar Ionization technology. It generates positive and negative ions, just like those found in nature. When it’s released in the air and mixes with the existing H20 this causes a chemical reaction that neutralises harmful parasites, bacteria and viruses. The team are currently awaiting tests on how this relates to COVID-19 virus, however, it is highly likely it can remove this virus as well.

Tested by World-Renowned Institutions

Convenient smart control boxes and WiFi functions

The Air-Reviver technology has been tested in renowned laboratories around the world. Its efficiency has been scientifically proven and some the impressive test results include: - Removes 99% of Highly Pathogenic Influenza H5N1 - Removes 98% of Influenza Virus H1N1 - Inactivates Staphylococcus Aureus by 99% - Inactivates E.Coil by 91%

Add-On smart functions which perform 24-hour monitoring of outdoor and indoor air quality, self-adjusting fan speed functions and customisable dashboards can be used on a large screen monitor.

Ideal for use within an office or a hotel giving staff and visitors peace of mind.

Six layers of filtration All the Air-Reviver units include a six layer air filtration system that allow the units to clean and disinfect the air, solving a wide range of air pollution issues.

- Antibacterial Pre-Filter removes all pollutants bigger than one micron - Medical grade HEPA Filter Infused with Carbon – Traps 99% of particles greater than PM2.5 - Charcoal Infused Filter that contains antibacterial agents - UV Light – UV Radiation is widely used within hospitals as an effective and fade disinfection system - Silver Ion Filter – Kills bacteria and viruses by destroying their inner DNA - Air-Reviver Module – Releases positive and negative ions making most bacteria and viruses dormant

The Air-Reviver Stratus Unit The Stratus Units can be wall mounted or freestanding. They are distributed in four models that have different power and room size capabilities ranging from 20sqm to 120sqm per unit.

The Air-Reviver Cumulus Unit A modular system that can be combined together to suit any size room. A single unit can be placed on a desktop with capability or working effectively in a room size ranging from 15sqm (One Unit) to 90sqm (Six Units).

The Air-Reviver Cube Unit Freestanding, wall mounted or ceiling hung – the cube comes in three models that are extremely quiet and elegant The Air-Reviver Peura Unit The compact unit can be desktop, wall or ceiling mounted – the unit requires just a standard mains point for power. Each unit refreshes up to 60sqm of air – 2.5 times every hour.

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‘I believe the hospitality industry is hyper competitive. The Peura Air Model could be the next brand differentiator. Every hotel brand is selling a story or a lifestyle and Aura fits all lifestyles. During the pilot process, our guest woke up refreshed and The Peura Air model made it possible” – Hilton GM N. Lorusso ‘The quality of the air has vastly improved due to the Puera Air model.

Hotel rooms are notoriously stuffy due to all the traffic. The air in my room smells like fresh air all the time now. I have been living in the hotel over the last two years and with the Peura Air model it is a different experience!’ – Brazilin Consulate L. Antonio Silos www.air-reviver.co.uk sales@air-reviver.co.uk +44(0)161 792 5552

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Focal Point Fireplaces with CTD Tiles As seasons change and cold nights draw ever closer, our attention soon turns to our fireplaces. Decorative and functional, cosy

and statement-making, a beautifully tiled hearth will transform interiors with inspirational style. Whether its modern, traditional, farmhouse or something altogether different, the CTD collection of statement tiles are certain to add that perfect designer finish to your fireplace.

Traditional Twist For those looking to achieve a traditional hearthside with a twist of contemporary style, the Cuban collection of eye-catching geometric tiles in a monochrome palette will create an arresting focal point. Whether used individually or mixed and matched, the abstract shapes work beautifully to create a memorable designer appeal and work particularly well with period accents, Delftinspired details and a striking shade of Dutch Blue across the mantel, walls and skirting.

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Wonder of White The perfect look for those cooling winter months, the CTD Arles and Marmori tiles bring a refreshing yet high-quality finish to any fireside setting. The combination of luxurious white gloss and marble effect tiles creates a sophisticated feature point perfect for the festive seasons.

An opulent look can be attained by pairing the Arles Snow Gloss tiles with copper accents, frosted greenery and festive accessories for a living space that exudes chic traditional style.

Contemporary Encaustic Embrace pared-back pattern and contemporary style with the Cuban Star tiles by CTD. The stunning pattern offers a dramatic effect when used across both the hearth and surround of the fireplace – promising the perfect balance of contrast and elegance. The bold tiles can also be paired with natural wood accents, Nordic influences and decorative candles for a harmonious look that will carry you through the years.

Urban Elegance Transform your fireplace wall into a stand-out focal point with the Metro Brick tiles. Ideal for those looking to achieve a contemporary industrial-inspired look, the understated colour palette offers homeowners an updated twist on the prominent metro tile trend. The tiles work especially well when positioned in a vertical format next to the hearthside with wooden accents and modern accessories to complete the look.

Whether it’s bold patterning or simple tiles in understated shades you’re looking for, the expansive collection by CTD Tiles will transform fireplaces with an inviting and sophisticated aesthetic. Head over to www.ctdtiles.co.uk or call 0800 014 2994 for the full range and info.

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sales@challenger-lighting.com 30| Warm Welcome Magazine

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Groupe GM Launches New DAMANA® Solid Range

As part of its ‘Care About Earth’

program, Groupe GM, the worldleading player in the hotel amenity industry, launched the first solid amenity bath line branded Damana® Earth & Sun. The Damana® Earth & Sun Solid Range is enriched with aromatic plant extracts and celebrates the Mediterranean nature.

DAMANA® is a Groupe GM brand, well known for its simplicity and happiness. Inspired by these values, Groupe GM has created a range of amenity lines that combine the richness and authenticity of products influenced by nature and traditions, with today’s expectations of well-being, effectiveness, and ecology.

This new solid line strengthens Groupe GM’s commitment to sustainability and closely follows their ‘Care About Earth’ program, which aims to reduce products’ impact on the environment.

Inspired by the apothecary tradition, the DAMANA® Solid Range evokes the traditional craftsmanship of herbalists.

The DAMANA® Solid Range is a vegan amenity line, formulated with natural origin ingredients. Thanks to its solid form, water consumption is significantly reduced by nine times that of the amount used with the classic formulas.

These dermatological bars are truly “soap-free”, meaning they are ideal for sensitive and atopic skins. They are made with a blend of mild surfactants, such as the Sodium Cocoyl Isethionate obtained from coconut oil, emulsifiers, and emollients. As they contain neither soda nor SLS, their pH is naturally close to that of water, which makes them suitable for sensitive skins.

Without any plastic in its packaging features, the solid amenities are packaged in FSC cardboard with waterresistant varnish. There are three 20g solid bars including citrus fruit shower gel, juniper shampoo, and white nettle conditioner, all of which have been tested under dermatological control.

The head notes of bergamot, lemon anise, and heart notes of cyclamen

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and lily of the valley add a touch of indulgence to this beautifully scented amenity range. The DAMANA® Solid Range was created with hotel guests’ best comforts and interests in mind.

Laurent Marchand, President of Groupe GM, recently commented on the new range saying: ‘Producing high-quality hospitality creations for our clients and partners around the world has always been paramount to us. We understand the increasing need for eco-friendly products and creating packaging that is not harmful to the environment. The new Solid Range by DAMANA® embodies our commitments to excellence and customer care at Groupe GM and we will continue our efforts to ensure we contribute to a cleaner environment.’

Discover all the brands offered by Groupe GM at www.groupegm.com or contact your local distributor.

For the US, contact the TY GROUP on + 1 305 805 8085 or visit their website: www.t-ygroup.com - For the UK Distributor, please contact ASLOTEL on +44 1372 362 533 or visit their website: www.aslotel.co.uk

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FM Legionella check on continuous flow hot water heating units and delivery systems Rinnai Continuous Flow Hot Water Heating Systems & Units

- Legionella check before Restart – or the ideal time to switch to continuous flow how water delivery.

All hot water delivery systems in any commercial or institutional site need to be given detailed consideration to the potential of Legionella proliferation during the shutdown.

This will necessitate that certain procedures and measures are carried out before the system can be made ‘live’ and function efficiently.

ACOP L8 guidelines, produced and published by the Health & Safety executive, lists the details and necessary procedures to ensure system cleanliness. According to ACOP L8, continuous flow direct to outlet systems are seen as low risk for Legionella, due to it allowing for a full turn-over of water volume, no stored water and accurate temperature control.

- With the water heaters still shut down allow fresh cold water into the system and flush all outlets for a minimum of 5 minutes. This will allow all stagnant water to be removed which should take any bacteria with it. Another method can be to flush the system with a suitable biocide chemical.

- Once the above has occurred and, if the appliance has followed a regular and appropriate service regime, the water heater can be brought into service and the below steps carried out 1. Set appliance to 65 degree C (if it is not already) 2. Open gas supply.

3. Turn on secondary pump, check water heater is operating correctly by checking gas pressures and allow to recirculate for no less than 1 hour.

Start with an inspection: The first and most important point of a comprehensive and detailed inspection of the appliances is to ensure they can operate to maximum efficiency, especially if there is no record of what procedures were taken when the system was shut down.

4. After one hour if possible, adjust TMS’v to 55 degrees and flush all outlets for a minimum of 5 minutes.

So, to bring a continuous flow hot water heating system back to into active service please note the following procedures and consideration:

6. If the appliance has not had a service within the last 4/5 months, then a full service should be carried out before above steps 1 – 5 are carried out.

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5. Carry out sample tests for all water outlets for any Legionella presence.

Other modes of hot water delivery systems will have their own sets of procedures. Best advice to site managers and maintenance personnel is to ensure they should obtain specific sets of information and procedures for their particular system. This may be time consuming, but it is important to check for possible Legionella given that the lockdown has been here for several weeks – and it has been an ideal time for bacteria proliferation.

Or sites may want to consider that it is the perfect opportunity to switch to a continuous flow system of hot water delivery. This will ensure a limitless supply of hot water is available, provided there is no interruption to gas and water supplies. Continuous flow is acknowledged as more technologically advanced, more efficient, more cost effective with less front-end costs and better Whole of Life economics.

- Comprehensive Restart Kits are readily available direct from Rinnai. If there are any questions or queries regarding continuous flow hot water heating systems please contact Rinnai direct by telephone or email.

- FM, Installers, site managers, contractors and all end-users simply call 01928 531870, select technical and if the call is not answered immediately leave a voicemail. Response will be within one hour between 0800 – 22:30 / 7 days a week. This means that there be a technical response every day of the week.

Email engineer@rinnauk.com or sales@rinnuk.com or visit www.rinnaiuk.com and see the website homepage “Help Me Choose” or “Ask Us a Question”. For more information on the RINNAI product range visit www.rinnaiuk.com

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Meet the hands-free alcoholic drinks vending machine A new touch- free alcoholic drinks

Also in development are additional safety features such as a UV-C light beam that passes over all products to destroy viruses, which will be implemented later in 2020.

VendEase has announced an innovative, age verified, alcoholic drinks vending machine, which is set to help the hospitality industry keep people safe and socially distance as hotels, pubs and cafes open their doors in a new, post lockdown landscape.

‘Technology has changed the face of vending and this new machine is a timely development for the hospitality industry,’ says VendEase co-founder Dave Berman. ‘It is an ideal solution for drinks serving in a post-Covid world where hotels are uncertain as to how to best organise their F&B functions with so many new rules in place. It also means they can attract guests who are hesitant about engaging with bars and restaurants, whilst keeping tight control of their F&B labour spend’

vending machine from VendEase enables the newly opened hospitality industry to offer a bar service that keeps staff and customers safe post lockdown.

The machine from VendEase minimises guest contact points and enables safe distancing by allowing purchases to be made via a mobile phone. The customer scans a QR code, which then produces a visual interface that can be operated from their screen. The drink is then dispensed into a delivery tray that has been treated with a special sterilising coating that also prevents bacteria and viruses taking hold.

The touch-free machine uses a piece of software that allows for age control, meaning drinks cannot be bought by anyone who is underage. Guests are issued with a PIN code or a dedicated fob that unlocks the alcoholic selections in the machine. One of the first organisations to utilise the VendEase alcohol dispensing machine is the Malmaison group, who will shortly be installing it in their Newcastle hotel prior to a planned group wide roll out.

Paul Greenhalgh, Procurement Director at Malmaison says: “This offering from VendEase has arrived at the perfect time for us, and will work well alongside our existing F&B offer, allowing us to offer guests a great range of alcoholic drinks, 24/7. As a result, we have been able to review our mini bar offer which has saved us considerable spend. This innovative offer also closely aligns with our Malmaison brand ethos, giving guests an additional and valuable novel F&B experience”

VendEase already supplies UK hotels with vending units that provide everyday essentials, snacks and ready meals and the new touch free alcoholic drinks machine can also be used to dispense these items, allowing outlets to keep profits from alcohol sales.

‘The hotel buys the machine then pays us a small percentage of revenue, which includes installation, training, credit card fees, access to cloud-based sales information and all maintenance and support. All sales generated go directly to the hotel. They can stock it accordingly, setting their own price points,’ says Dave Berman.

The 42” HD Screen on the unit can also be used to interact with 3rd party service providers (gym’s, ticket sales, car parking, tourist attractions etc), which provides an additional revenue stream over and above alcohol sales.

The dispenser requires a standard power outlet and all data is sent over the mobile phone network meaning it can be used in busy areas such as hotel receptions and lift lobbies. It has just launched in selected central London venues, will soon be seen at Malmaison Newcastle, and will be rolled out nationwide in the coming months.

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The Churchill Bar & Terrace

Tucked away behind Oxford Street

and moments away from Marylebone Village, the award-winning bar boasts a newly re-designed outdoor terrace that mirrors the interior with a modern yet classic aesthetic alongside subtle nods to Winston Churchill. The ceiling will combine elements of nature and elegance, featuring four statement globe pendants surrounded by foliage wreaths of lavender and buddleia plants – a favourite of Winston Churchill and his wife, Clementine. Inspired by Churchill’s love of cigars, the coffee tables and cushions throughout the terrace feature refined tones of tobacco.

The wide space has been configured to allow for one metre between tables and the team are following all government guidance to ensure guests have a safe and comfortable visit whilst still getting the full Churchill Bar experience.

The expert bar team deliver memorable craft cocktails, homemade tonics and ingredients alongside classic cocktails.

The Forbidden Spritz is a refreshing summer cocktail, made with Kaffir Lime Leaves Infused Rooster Rojo Tequila, Campari, Agave Syrup, Lime Juice and 3 Cents Grapefruit Soda, ideal on a summer’s afternoon or early evening.

Guests can dine inside or alfresco, with a bar menu that features a variety of gourmet burgers with sides such as truffle potato croquettes.

The wartime Prime Minister continues to inspire the team with the resilience that he’s known for during some of the hardest times.

Inside the bar, bookshelves curated

by Daunt Books feature a range of literature reflecting the interests of Churchill and Clementine. Original photographs and love letters donated from his family adorn the walls and contribute to the overall aesthetic and feel of the bar as somewhere the Prime Minister would have enjoyed relaxing in with a drink.

Address: Hyatt Regency London The Churchill, 30 Portman Square, W1H 7BH

Nelson Bernardes, Bar Manager, Churchill Bar and Terrace, says of the reopening: “Churchill’s ethos of hope, resilience and optimism has certainly resonated with the team in the last few months as we’ve worked hard to re-open the bar for our guests. We’re thrilled to be back open with a new terrace and maintaining what the bar is known for - high quality cocktails and excellent customer service.”

As Churchill once said, “All the greatest things are simple, and many can be expressed in a single word: freedom; justice; honour; duty; mercy; hope ”

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Opening: Tuesday-Saturday, 12:00pm – 23:00pm (last food orders; 10pm and last seating; 10.30pm)

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Put your best food forward...

Williams has launched a foot-operated door opener that is compatible with its modular coldrooms. This simple device allows staff to enter the room without having to touch the door with their hands. Williams believes it to be the first of its kind for coldroom applications.

Constructed from stainless steel, operators simply step on the pedal, which operates a lever to open the door to the coldroom. The system incorporates a clip that holds the door latch open, so that the handle doesn’t need to be touched at all. The new unit does not affect the thermal integrity of the coldroom in any way.

The foot operated system offers two very significant benefits. First and foremost, by reducing touch points it helps to meet the heightened hygiene standards that are an important part of the response to the covid-19 pandemic.

Secondly, the hands-free access is a very useful ‘quality of life’ upgrade for the kitchen brigade, making it easy for staff to bring product into the coldroom without having to juggle what they’re carrying while opening the door.

The foot opener is a simple, robust mechanical device and can be easily added to an existing installation or specified as part of a new project.

Williams’ coldroom systems are based on over 40 years of experience. They can be adapted to fit in almost any available space and designed to meet a diverse range of requirements, from frozen and refrigerated food storage to scientific and medical uses and much more.

“The new foot-operated opener is going to make life easier for staff, and help them maintain stringent hygiene standards,” says Malcolm Harling, sales and marketing director of Williams.

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“The fact that it can be retro-fitted to existing Williams coldrooms is an important benefit, too.”

The foot-operated door opener costs from £350, depending on the coldroom design.

Williams Refrigeration offers a comprehensive range of commercial refrigeration including gastronorm cabinets and counters, specialist bakery equipment, coldrooms, merchandisers and blast chillers.

To learn more about Williams extensive product range visit www.williams-refrigeration.co.uk

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Discover New Cultures with Carlo IV Unique Post-Covid Experiences in Prague Carlo IV, The Dedica Anthology,

Prague, has carefully curated a set of Czech-inspired activities to transform the guest experience beyond postcard landmarks and overpopulated tourist spots. As travellers flock to this beautiful city to immerse themselves in Prague’s captivating culture, The Dedica Anthology want to ensure that travellers desires and expectations are met and exceeded whilst keeping to safety guidelines in a post-covid environment.

“We wanted to curate unique experiences for our guests to ensure that even with social distancing restrictions in place, they could still enjoy the magic of Budapest’, says Teresa Mattos, General Manager of Carlo IV. “Even in this new normal, it is still important to get out into the city and experience it like a local. Our new gourmet offerings and sightseeing tours allow our visitors to do just that, whilst in full confidence that they are safe and protected. Along with choosing creative and authentic activities to offer, we have partnered with trusted and certified organisations which comply with our

social distancing and hygiene policies.

We look forward to providing guests with a traditional yet innovative holiday experience – and reigniting the vitality into the city break.”

The Dedica Anthology invites guests to enjoy the following experiences: Dine With The Chef – Discerning foodies will love this opportunity to experience a five-course gourmet tasting menu, designed and prepared

by Michelin-trained chef Jan Knedla.

The Dedica Anthology invites guests to be seated at the Chef ’s Table at Inn Ox Restaurant, where the tasting journey will begin. The chef ’s unique and carefully selected menus prioritise seasonal ingredients in an intricate game of textures and flavours. Each course is explained to the guest right from its inspiration through to its perfect assembly on the plate. Wine pairings may be arranged separately with their expert sommelier to create the perfect finish.

Those dining at the restaurant can be met with the highest values of safety

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and comfort including socially distances tables, sanitised towelettes and hand sanitiser offered upon seating.

Employees will also serve food and drinks with face coverings and gloves, ensuring safety is a top priority to accompany a relaxing evening focused around the finest delicacies.

Picnic In Prague – Enjoy Prague like the locals do with a lazy gourmet picnic in a beautiful setting. Carlo IV’s private driver will take guests to a carefully selected park or garden in the Vysehrad or Kampa districts, to suit the occasion or time of day. They will be escorted to the picnic spot, where those dining will be met with a hamper of tasty treats, including salads, cheeses, cold meats, fresh and pickled vegetables, homemade bread, fruit, dips and sauces – all accompanied by a bottle of delicious local wine and a picture-perfect view.

Raise a glass and relax in the sunshine, as Prague sparkles all around this beautiful setting.

All driver-guides are fully certified and happy to meet guests at their selected time of departure. Drivers will also be

wearing gloves, face masks and will be separated by protective glass. The car will be sanitised after each journey and will contain hand sanitiser and wipes, ensuring seamless and comfortable transport to and from location.

Concierge City Tour – Discover the secrets of the magical city of Prague, the real Bohemian capital, with Carlo IV’s very own Clef d’Or concierge and certified guide. Starting from the lobby, Václav will accompany guests on a walking adventure through the city of a hundred spires, revealing centuries of architecture, history and legend as well as today’s fashionable hotspots.

His lively, in-the-know commentary and genuine insights are the kind one can only discover with a true local.

Two-hour routes can be tailored to the interest of the guest, ensuring that upon

return guests have been met with a unique perspective on Prague.

The Concierge at Carlo IV is available to assist with any customer needs or requirements. They are on hand to help those guests who want to explore the city from a different perspective with a wide range of experiences.

The Dedica Anthology stays passionately committed to reassuring guests and partners as well as inspiring a sense of Curated, Contemporary Hôtellerie. Allowing everyone to rediscover the beauty of daily rituals in complete safety.

The Dedica Anthology offers rooms at Carlo IV from 101 EUROS / £91 per night based on two people sharing a double room with breakfast.

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Make the most of the August Bank Holiday in the UK & Europe With the August Bank Holiday fast approaching (29th - 31st August) make the most of the time you have with a selection of long weekend getaways within the UK & Europe.

Bank Holiday Bliss in the Heart of England - Herefordshire for £183 pp with Canine Cottages Treat the family… and your four-legged friend… to a long weekend of walks and lazy summer evenings gathered around the BBQ , staying at Buzzards Call (sleeps four, plus one dog), a stylish wooden lodge with lovely interiors and panoramic countryside views. Set within the grounds of a smallholding, privacy is guaranteed. Roam the meadows, explore the network of well waymarked footpaths on your doorstep or venture out to the nearby market town of Leominster, the beautiful cathedral city of Hereford and Ludlow, with its medieval castle, just across the Shropshire border. Arriving Friday 28 August, a three-night stay costs £183 pp (£733 total). £20 supplement for the dog. Call Canine Cottages on 01237 459821 (www.caninecottages.co.uk).

Luxury picnics, coastal walks & hot tub bliss – from £262.50 pp with Seaham Hall, County Durham Seaham Hall’s grounds set the scene perfectly for a tranquil weekend away – enjoy al fresco nibbles and drinks on its outdoor sun loungers, indulge in a luxury picnic of North East bites and bubbles in the 37 acres of landscaped gardens, or opt for a refreshing walk along the rugged coast – just a fiveminute stroll from the hotel. Back at Seaham Hall, sink into an open-air hot tub at the spa before your soothing massage. A one-night stay costs from £262.50 pp (two sharing a Junior Suite - £525 total), including a threecourse dinner for two, a 60-minute massage each and spa access. Picnic extra. Call Seaham Hall on 0191 516 1400 (www.seaham-hall.co.uk).

Have a Bank Holiday ball in Harrogate – North Yorkshire for £180 pp with holidaycottages.co.uk For a Bank Holiday break that blends easy access to the countryside with all the conveniences of a town, look no further than The Mezzanine (sleeps four), an outstanding split-level apartment in central Harrogate. It’s close to The Stray, a pretty 200-acre parkland that links the curative springs and spas for which Harrogate is known, and ideal for exploring the Yorkshire Dales National Park or visiting nearby York and Leeds. Assuming you can tear yourself away from the property of course, which boasts airy living space, two king-size bedrooms and a delightful courtyard patio. Arriving Friday 28 August, a three-night stay costs £180 pp (£721 total).

Call holidaycottages.co.uk on 01237 459888.

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Switch off in Suffolk – two nights from £153 pp with Pride of Britain Hotels Made up of three Tudor houses and an ancient Wool Hall, the Swan at Lavenham Hotel and Spa is located in the heart of medieval Lavenham. Relax in Weavers’ House Spa’s outdoor vitality pool – 30-minute time slots are pre-bookable – enjoy a 90-minute spa treatment (priced from £100) and dine on fresh seasonal produce in the atmospheric Gallery restaurant. A two-night flexible B&B rate over the Bank Holiday weekend is priced from £305 total/£153 pp (two sharing) including use of the spa facilities and full Suffolk breakfast.

Free cancellation within 48 hours of arrival. Contact Pride of Britain Hotels (0800 089 3929; www.prideofbritainhotels.com).

Late summer in the City of Lights – Paris from £586 pp, save £118 pp, with Kirker With its elegant tree-lined boulevards, pretty parks and chic pavement cafés, where better to head for a restorative Bank Holiday break than Paris? A short, socially distanced hop by Eurostar brings the French capital and all its al fresco delights to your doorstep… take a stroll by the Seine, sample divine cuisine and enjoy museum visits without the usual crowds. Arriving Friday 28 August, the price is from £586 pp (two sharing) - saving £118 pp - including Eurostar, return hotel transfers, accommodation with breakfast at the three-star Le Sénat, Seine river cruise, two-day Museum Pass, Métro tickets, Kirker Guide Notes and Concierge Service. Call AITO* member Kirker on 020 7593 2283, www.kirkerholidays.com.

A beautifully rustic countryside escape – Eastern Sicily from £1,099 pp with Sunvil Commenda di San Calogero is a charming country home set in 110 acres of verdant, lavish gardens. Lined with orange and olive groves, the estate features a Hammam spa and a large saltwater swimming pool, with views of Mount Etna and gently undulating hills and valleys.

Located in north Syracuse, the accommodation is next to a small village and is a perfect base to explore the sites of southeast Sicily, including the many archaeological ruins. Other nearby activities include kayaking, trekking, mountain biking and rafting. Departing 28 August, a four-night B&B stay costs from £1,099pp (two sharing), including flights (London) and car hire. Call AITO* member Sunvil on 020 8758 4722 (www.sunvil.co.uk). *AITO is The Specialist Travel Association: more than 120 specialist travel companies providing an unrivalled collection of holiday ideas that cover every corner of the world. Consumers booking with AITO can be assured of high-quality holidays and excellent personal service.

Visit www.aito.com for further information.

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Courmayeur Mont Blanc’s New Socially Distanced Gourmet Experience The Auberge de La Maison hotel

in Courmayeur Mont Blanc has just launched a unique, socially distanced dining experience at the base of the highest mountain in the Italian Alps.

Surrounded by none other than the serenity of the outdoors and fresh mountain air, guests will be seated at a quaint solitary table equipped with a picnic basket on a pulley – to ensure a fulfilling yet safe culinary alpine experience. “Le Solitaire” experience, which means lonely Italian, will offer lunch, aperitif or dinner - designed to be distant from others, served in a basket typical of Aosta Valley crafts and installed by the alpine Guides of Courmayeur.

With rolling green slopes, a warm climate and a wealth of outdoor activities on offer, Courmayeur Mont Blanc is the dream destination for travellers looking to escape a busy lifestyle, get active and feel rejuvenated this summer. Situated on the Italian side of the Mont Blanc, June through to October sees the renowned ski resort transformed into a vibrant destination

filled with alpine pastures and meadows, fresh valleys, unspoilt hiking trails and peaceful lakes. Visitors can experience mountain biking, high altitude hiking, trail running, sport fishing and water rafting. Whatever your fitness ability, this is the perfect escape for those looking to get out of their comfort zone, get back to nature and reconnect.

Le Solitaire Experience La Solitaire Experience is situated 60 metres from the beautiful mountain hotel, The Auberge de La Maison, which overlooks the Mont Blanc. Guests can stroll through the hotel’s gardens to find a beautifully laid table with two chairs in the middle of the alpine summer meadow.

Le Solitaire is an experience of privacy and beauty where guests will be uninterrupted even by a waiter, only nature and the companionship of the diner. Table service is carried out by a mountain basket connected to the hotel kitchen where guests can choose to have lunch, dinner, book aperitifs or tastings.

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Like a scene from a dream, this is an alpine Renaissance experience curated for the post-Covid-19 era.

Discover Italy at its peak in Courmayeur Mont Blanc: a unique combination of fine food, culture, adventurous sporting activities, sophisticated relaxation and prime shopping in an incomparable Mont Blanc setting.

For more information visit www.courmayeurmontblanc.it/en, call +39 0165 841612 or email info@courmayeurblanc.it ‘La Solitaire’ is available at The Auberge de La Maison at 580EUR per couple and includes a 2 night B&B stay in a room of choice, an alpine herbal and flower couple bath and this exclusive solitary dining experience. For more information, please visit: www.aubergemaison.it/le-solitaire/

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The Ritz-Carlton, Abama unveils new villa club concept for 2020 The Ritz-Carlton, Abama, is delighted

to welcome back guests from July 24th.

New for 2020, the timeless island retreat on the south west coast of Tenerife has unveiled a semi-private ‘villa club’ concept, a casual beach restaurant for summer and a wide range of outdoor activities that allow guests to discover even more of the natural beauty the island has to reveal.

Set in a magnificent 400-acre estate fronting the ocean, The Ritz-Carlton, Abama offers an oasis of verdant subtropical space that guests can lose themselves in. Ensuring guests have all the space they crave indoors and poolside too, the leading luxury resort has developed its ‘villa club’ concept.

When checking-in, contactlessly if preferred, guests will be assigned a sea or garden room or suite in a standalone, two-floor, terracotta hued ‘villa’ building – each with its own pool for exclusive use by the villa’s limited number of residents. Lounging poolside in the yearround Tenerife sun is made all the more enjoyable with complimentary drinks, canapés, smoothies and juices served as part of the villa club package.

There are adult-only villas and dedicated family villas, so guests can escape and relax in a style that suits them best. Comprised of connecting double or triple rooms, families and groups of all sizes can be luxuriously accommodated, and single bedroom suites are also on offer for the solo traveller. The adult-only villas, called Tagor – taken from the native Canary Guanche language, and meaning leader gatherings – additionally benefit from their own private outdoor gym and a dedicated chip & putt area. The familyonly villas, named Palmeras, after the 25,000 palm trees that fill the estate, are conveniently located for the outdoor playground and closest to the largest Ritz Kids club in Europe.

Each villa comes with a dedicated team of ambassadors to look after all guest needs. All Villa Club reservations include a la carte breakfast at the spectacular clifftop El Mirador Restaurant, and El Mirador Club Lounge access with complimentary aperitifs daily at sunset.

Each reservation will receive two complimentary wellness passes for the

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spa, and a welcome amenity from the General Manager as well as a departure gift to keep The Ritz-Carlton, Abama memories alive.

This year enjoy real-time connectivity through a newly launched webbased app called STAY. With an interactive, paperless resort map, daily programming and activities can be viewed and booked – and restaurant and spa reservations are all available at the touch of a button. It will offer access to digital menus for all restaurants across the resort, minimising the use of paper materials in-room and in the resort. Digital newspapers and magazines are also made available to all villa club guests, again reducing paper waste and reducing shared contact points.

The Ritz-Carlton, Abama has long been recognised as a gastronomic destination, with Michelin-star options from Kabuki amongst its endless possibilities. However, this is the firstyear that guests will be able to savour dishes from all resort restaurants from the comfort of their own suite thanks

to an increased in-room dining offer, available 24/7.

In addition to the numerous local Canarian and international flavours that leave guests spoilt for choice, a new informal Beach Club Restaurant, in the typical Spanish chiringuito style, will serve lunch and offer beach service – and is the perfect early evening retreat to soak up the island beauty and expansive Atlantic views.

Keeping active has always been an integral part of The Ritz-Carlton, Abama and in addition to the fully equipped, on-site fitness centre, the setting on the South West coast of Tenerife provides ample opportunity for guests take part in a wide variety of sports.

The cycling experiences have been endorsed with a Cycling Friendly® gold certificate of approval and the hotel’s location, close to Mount Teide also allows guests to go trekking and canyoning with running route maps provided for active explorers. For this summer season, an ocean focus sets the tone, escape with a new sailing summer camp, diving excursions, catamaran rental and more all available effortlessly from the beach, just steps away from The Ritz-Carlton, Abama.

Visit ritzcarlton.com/abama for more information.

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Severin*s - The Alpine Retreat, Lech begins plans for the winter season The 2019-20 ski season was a knockout - with superb snow from the start of the season in early December, and glorious blue skies in February. Following our long lockdown, all eyes are now on the winter season – mountain holidays that tick all the boxes for healthy, adventurous, active as well as indulgent holidays - for romantic getaways, family jaunts and multi-generational gettogethers and avoiding the crowds of winter cities.

Severin*s – The Alpine Retreat, is a luxury boutique ski hotel set on the outskirts of the picture-perfect, chic Alpine town of Lech – around one hour’s drive from Zurich and 90 minutes from Innsbruck. With just nine suites, all guests have masses of space: a set of rooms with huge en-suite bathrooms, wrap-around balconies, comfy sitting rooms with open fires and state-of-the-art sound systems. The hotel has an applauded chef, a basement pool, steam rooms and saunas, a private wine cellar and the friendliest of 5* service.

For parties of up to 8 people it also has a fully serviced private residence with grand piano, modern kitchen, vast sitting room and dining area and private cinema, a spacious hot tub that fits up to six people and entrance.

New Year 2020/21 is nearly fully booked at Severin*s, and bookings for the winter season are ahead of the traditional curve, but the hotel is planning new experiences and events to welcome back its loyal guests as well as seduce first timers to this glorious mountain hideaway.

Bespoke, foody experiences include: - Chef ’s Table in the neighbouring village of Zug With private taxi to an old schoolhouse, guests will be treated to multiple finedining courses showcasing the very best of the region’s cuisine and produce. The Chef ’s Table can be exclusively booked

by Severin*s guests.

- Fondue by Skidoo Severin*s guests are invited to book a skidoo to deliver them to a mountain hut where they can enjoy the best Austrian fondue on offer. Choose to cook your beef, veal or king prawns in sizzling oil or in ‘Chinese Broth’ – or indulge in a venison ‘Hunters’ fondue, or traditional cheese, wine and cherrybrandy recipe. All with salads, potatoes and the side dishes that transform simple fondue into feast.

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In addition, let Severin*s plan your itinerary to join some of the highlights of the winter season ahead, including: - Lech Food Festival: 4-6 December 2020 A weekend of activities during which the hotels and restaurants showcase the best produce of the area – from locally produced cheeses and traditional regional wines to modern flavoured gin.

Tastings are wide ranging and arranged as complimentary for Severin*s guests – taking you on an unforgettable tour of the town and its gastronomic highlights.

- ‘Disco’ Gondolas: 4-5 December 2020 The gondolas of the Rüfikopf cable cars become disco gondolas in which internationally renowned DJs bring the atmosphere to the boil. At Rüfikopf, light artists transform the snow-capped mountains into screens on which a wide variety of motifs are projected with large projectors. In the restaurants, the mountain stations and the Kästle Museum, DJs and other artists play their entire repertoire and delight the audience on open-air stages.

- The White Ring Race: 16 January 2021

A thousand skiers battle to take the trophy on a self-monitored route that starts in Lech and takes in Zurs, Zug and Oberlech. Last year the British Ski Club was involved, and Severin*s can secure a place in the race for any keenskiing guests of all ages.

- Lech am Arlburg Music Festival: 4-18 April 2021 The Tanzcafé Arlberg Music Festival turns ski slopes into dancing slopes – the entire village is transformed into an allencompassing dance hall. Loads of live music ranging from swing jazz and big band to pop, funk, R&B, urban brass and electro beats. Over the course of two weeks, unique musicians from all over the world come to the Arlberg to join a diverse local music scene.

- Lech ‘Wine in the Gondola’ Festival: 16 April 2021 Limited tickets are available for a festival to introduce you to some of Austria’s finest vintners – ski the mountains in the morning, and spend the afternoon tasting selected Austrian wines in the gondolas of the Auenfeldjet.

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